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|On Jul 7, 2016, Jack_Jack Carrollton, TX wrote:
No quality nursery would even consider shipping sod over the weekend in the heat of summer. That's just plain stupid. Instead, they would ship only on Mondays or Tuesdays, so your sod would arrive later that same week.
On Jul 7, 2016, Zoysia Farm Nurseries responded with:
"On Jul 8, 2016 12:35 PM, Zoysia Farm Nurseries responded with:
We want to make sure you are happy with your purchase! Please contact our customer service department at 410-756-2311(Monday - Friday 8 AM to 4 PM eastern) if your grass has arrived in less than viable condition. Our grass is very drought tolerant and can survive up to 10 days in transit to southern states, provided it is planted and the instructions are followed for watering.
|On Jun 16, 2014, joijoyce Wilson, NC wrote:
Posted on June 16, 2014, updated June 16, 2014
On June 16th, 2014, joijoyce added the following:
Thank you for your quick response. I did mention that we have a winter variety of grass that covers our whole lawn and the lawn is gorgeous during the winter and our neighbor complement it. Everything seems to be growing except the Zoysia Grass. We will watch the grass and update on the status of its growth in 3 weeks...
On Jun 16, 2014, Zoysia Farm Nurseries responded with:
"On Jun 16, 2014 2:27 PM, Zoysia Farm Nurseries responded with:
I am pleased to see we have already sent replacement grass to this customer. It can take up to 45 days for the new green grass shoots to appear (Zoysia does everything slowly). The replacements were delivered less than 3 weeks ago so it maybe too early for the new grass to be showing. The spreading can only start once the plug is sending up new grass blades. Let’s hope, given time, they will work.
|On Jun 11, 2014, sherrychui Youngsville, NC wrote:
Received plugs, watered well, set in lawn. Watered diligently and daily longer than recommended time, didn't mow as instructed. The existing crab grass grew as it normally does, completely covering the area where the plugs were, making it impossible to see if they took in addition to not knowing what they would look like if they had grown. We had a harsh winter so I give the plugs extra time to make themselves "known" this spring. Not one took. When I contacted the company for a refund, I was told they only give you 2 months to call for a refund. I find that totally unreasonable.
On Jun 11, 2014, Zoysia Farm Nurseries responded with:
"On Jun 16, 2014 2:08 PM, Zoysia Farm Nurseries responded with:
We are always sorry to learn that our grass did not grow for a customer. Our guarantee is to replace free any plugs that fail to grow. While we ask for notice within 60 days (we want to get the replacements to customers quickly) we however give customers up to one year to notify us of any that failed. This request appears to be beyond the one year time .
|On May 31, 2013, Mike942 Colusa, CA wrote:
I bought several 1000 plugs, so many in fact that I received 2 augers and 2 manual plug hole makers. The grass arrived via FedEx and I began the process of planting them as directed. This is very labor intensive and it took me at least 70 man hours to put in the plugs. Over the course of the next several weeks I watered and fertilized as directed. Several months later I have 1000's of dead plugs. The company offered me half the purchase price in return, which I took. I would not purchase plugs from this company. I do not think their product is good quality and the Zoysia grass they provide is very poor.
On May 31, 2013, Zoysia Farm Nurseries responded with:
"On Jun 4, 2013 2:58 PM, Zoysia Farm Nurseries responded with:
We want every customer to be happy with their purchase.
|On Jun 21, 2011, Angi7 Denver, CO wrote:
Posted on June 20, 2011, updated June 21, 2011
On June 21st, 2011, Angi7 added the following:
Perhaps Zoysia did not read my comments. I stated that I "watered by instruction". Not quite sure how the company reinterpreted this as "overwatering". While I appreciate the apology for the rude behavior from their agent, I find the reply to this comment very similar. It is not appropriate to twist and reinterpret words from comments- only to try to make your product seems as though it performs as stated, and that the only reason that the grass should fail would be due to user error. I am not interested in receiving additional brown, dead-looking plugs. At this point, I would like a refund for the products that I ordered that did not work. I believe that it is customary that when a customer is not satisfied with a product that is guaranteed, that the company offers the choice of a refund or product replacement. I do not want a product replacement (nor do I think that the other people who have posted negative comments). I simply would like to have my payment refunded for a product that did not work, and that I do not want to reinvest time with.
On Jun 21, 2011, Zoysia Farm Nurseries responded with:
"On Jun 21, 2011 10:36 AM, Zoysia Farm Nurseries responded with:
We all have bad days, but that is not an acceptable excuse at Zoysia Farm Nurseries. We are here to help and support our customers or anyone who has questions about zoysia grass. We try to answer all the many thousands of calls we get each year in a cheerful, helpful and informative manner. Posts like this remind us we can always do better.
|On May 31, 2011, southjerseyman Willingboro, NJ wrote:
I purchased 900 plugs spring (may) of 2010. upon recvg the sod, the sod was dry and brittle. They were very difficult to handle and cut . I tried my best to cut into the size recommended squares. the plug hole tool that came with the package was helpful but useless. the plugs were not green when they arrived, i just thought that it was shipped like that so the box won't get moist during shipping. anyway, they did not grow throughout the summer and did not come back up this spring 2011. I just called the main office and was told that I just missed the 1 year deadline and they could't help me. I did not know how fast this grass grew starting spring. Customer rep told me i should have called after i installed them. I told her i was giving it a chance to adapt to the ground. my main purchase was because i have clay in my soil and i was told it would grow. i now have No grass and a huge mess of plug dirt areas. this grass plug is Horrible and customer service did nothing to satisfy my needs. I will strongly not recommend anyone to purchase from this place Zoysia Farms Nurseries-. If they stand behind what they sell, maybe they should show it! I will take my business elsewhere and those who were waiting for my results on this grass. SHAME ON YOU!!! I purchased on 5/4/10 and called 5/31/11, really! you couldn't help me
On May 31, 2011, Zoysia Farm Nurseries responded with:
"On May 31, 2011 12:59 PM, Zoysia Farm Nurseries responded with:
We want and will make this right for this customer.
|On May 3, 2011, karajake Hagerstown, MD wrote:
Posted on April 28, 2011, updated May 3, 2011
On May 3rd, 2011, karajake added the following:
THEY DID NOT HELP US AT ALL IN FACT I GOT 10,000 PLUGS NOT 1900 AND WE LIVE ALOT LESS THEN 80 MILES AWAY .... I JUST THINK THAT WITH THIS BAD GRASS THEY LIKE TO SEE IT SO OTHER PEOPLE WOULD NOT HAVE THE SAME THING HAPPEN TO THEM ... BUT THE SAME OLD THING YOU BUY IT AND SO WHAT......I DID ALL THAT THEY SAID AND GAVE IT A LOT OF TIME TO FILL IN BUT IT DID NOT ....... IT IS NOT THE MONEY BUT THE TIME AND WORK..........
On May 3, 2011, Zoysia Farm Nurseries responded with:
"On Apr 29, 2011 2:14 PM, Zoysia Farm Nurseries responded with:
The customer contacted us on April 11 this year concerning their order for 1900 plugs shipped in July of 2006. We are sorry to learn of this situation and have attempted in numerous e-mails with the customer to understand the cause of why the plugs didn’t grow. To date, we have not been able to uncover a reason even though we are only 80 miles apart and enjoy similar climate.
|On Apr 29, 2011, holloway9698 Reynoldsburg, OH wrote:
My experience is negative so far with this company. I received my shipment of zoysia grass yesterday (April 28, 2011) only to find that there was barely a root system on two of the slabs and instead of "cutting" the plugs apart, the slab just fell apart and I am unable to use any from that slab. The ones I could use were still shipped with barely a root system, but we will see how they grow. Unfortunately, since I could not use two of the "slabs" I could not plant my whole lawn, but I have severe doubt they will grow. When opening the boxes it almost seemed as though they were sitting out for more than a month due to the dryness and how brittle the grass was.
On Apr 29, 2011, Zoysia Farm Nurseries responded with:
"On Apr 29, 2011 2:28 PM, Zoysia Farm Nurseries responded with:
We received an e-mail at 8:29 this morning from the Holloway’s alerting us to the situation and responded at 9:12 this morning indicating our willingness to replace any plugs they could not plant. We have apologized about the condition of this order and are awaiting information as to how many they would like us to replace.
|On Aug 3, 2010, BrownFingers Marietta, GA wrote:
First batch of 1800 plugs was shipped on 03/18 and arrived the following Monday. I removed them from the boxes and they looked dead. I watered them daily until the weekend when I could plant them which took forever as there were no longer any markings when cutting the one inch squares. After planting the first batch, I felt good and ordered some more to cover another area.
On Aug 3, 2010, Zoysia Farm Nurseries responded with:
"On Aug 5, 2010 10:53 AM, Zoysia Farm Nurseries responded with:
Amazoy zoysia is a drought tolerant grass. Zoysia does everything slowly and in the heat of summer there can be a great urge to water the grass to help it along, but this is potentially fatal to zoysia. Over watering is almost the worst thing that can be done to zoysia as it will damage the roots.
|On Jul 17, 2010, captcbx Prescott Valley, AZ wrote:
DO NOT DEAL WITH THIS COMPANY... READ THE NEGATIVE FEEDBACKS. This is my second try with the Zoysia product. The first 600 plugs resulted in about 20 total greening up. I blamed the failure on my installing them very later in the year with perhaps too little sunlight . I tried 200 more in spring time. The product looked dead when it arrived (straw as most people are describing it) . Of this 200, I had zero green up after 45 days of very careful watering and 6 hours of Arizona sunshine. Zoysia offer to send me some more dead sprouts, but I'm not going through that much work again. I cant believe the company would rather have another negative feed that send me $18.00.
On Jul 17, 2010, Zoysia Farm Nurseries responded with:
"On Jul 28, 2010 8:44 AM, Zoysia Farm Nurseries responded with:
We attempt to resolve customer issues of this type as per our nationally advertised guarantee to replace any plug that fails to grow. We have honored this guarantee without question for over 50 years. We do this so the customer is guaranteed the lawn for which they paid.
|On May 31, 2010, dermit1 wrote:
The zoysia plugs I ordered from Zoysia Farms were in very poor condition and looked nothing like in their advertising. They were not scored AT ALL so I had to cut the pieces off myself which resulted in approximately 1/3 the amount. There was very little dirt on the sod so the roots were very dry; it was sometimes difficult to tell the grass from the roots!! They both looked like straw! The plugger became very dull half way through the planting to the point that it would not even cut into the dirt anymore. The edge used for stepping on bent. I contacted Z.F's to ask if I should kill the existing grass and weed area with Roundup. They advised "Yes." I did so and waited for the appropriate planting time. The problem was...By the time the zoysia turned even a partial, weak green, the area filled in completely again with unwanted grass! I couldn't even see the zoysia. The whole process is painstakingly grueling! It takes a LONG time to put all the plugs in the ground with no results! I will never do this again. It was a huge waste of time and money.
On May 31, 2010, Zoysia Farm Nurseries responded with:
"On Jun 2, 2010 8:29 AM, Zoysia Farm Nurseries responded with:
Every posting contains interesting observations with opportunities to learn from the experience of others.
|On May 26, 2010, zoysiafarmstink Primos, PA wrote:
i wish i read this site before i ordered from zoysia farms. when the reviews are 50/50 that should be enough to tell someone to not order from this place.
On May 26, 2010, Zoysia Farm Nurseries responded with:
"On May 27, 2010 10:04 AM, Zoysia Farm Nurseries responded with:
I am very sorry to learn that the step-on-plugger broke. We would have rushed a replacement if we had been contacted. Over the 50 years in business we have supplied literally millions of these pluggers with very few problems, but they are not unbreakable.
|On May 18, 2010, zoysiadude Jackson, TN wrote:
Posted on May 18, 2010, updated May 18, 2010
On May 18th, 2010, zoysiadude added the following:
I just wanted to add that my negative (not yet) isn't for the growth of the plugs or the brownish state that they were received in, it is for the fact that they were not plugs. They did not just need to be separated, but cut into plugs by me with sod cutters, with a blister to prove it.
On May 18, 2010, Zoysia Farm Nurseries responded with:
"On May 21, 2010 12:38 PM, Zoysia Farm Nurseries responded with:
Our plugs are shipped in sheets of grass measuring 10 inches by 15 inches, which when cut into 1 inch plugs will yield 150 plugs per sheet. Many people choose to make the plugs bigger which will produce fewer plugs from each sheet. In our opinion the cutting into plugs is not a difficult task with one big proviso, that a sharp set of garden shears is used. Anything less will make the task much slower, more difficult and just might produce quite a few blisters.
|On Apr 15, 2010, flasawdust Panama City, FL wrote:
I ordered 1600 "plugs" and received 11 pieces of brown sod. The sod I received was not scored and I can not imagine that anyone could get 150 plugs from one of those pieces of sod. I tried to cut it and got 24 (4x6) usable pieces from one. This grass was so dry and dead looking that I just put the entire order in a raised sprinkled flower bed and I will monitor it from there. I called the company and was told, "what I received was what I ordered, read the order form!" I will dispute this sale with my credit card company and refuse to pay for this garbage. I will "advertise " for these people all I can.
On Apr 15, 2010, Zoysia Farm Nurseries responded with:
"On Apr 16, 2010 11:05 AM, Zoysia Farm Nurseries responded with:
Amazoy zoysia is really like no other grass. It is amazingly resilient. What appears to be “so dry and dead looking” is just Amazoy in its dormant state. It will bounce back and grow once properly planted and watered. Just give it a chance.
|On Sep 18, 2009, forgetgrass Westlake Village, CA wrote:
I saw the add for this amazing grass in an airplane magazine and thought this was the perfect solution to a problem I had. I ordered my plugs in early June, specifically I paid for 1000 plus I received many extras they gave me as the promotion. At the time I did not realize that they harvested only periodically so I was lucky that I did get the order sooner than later otherwise it could have been some wait. When they arrived UPS dropped them off at my residence and they probably stayed there for 5-6 hours roasting in the hot California weather. When I got home I saw and opened immediately, and read the instructions. Most of the boxes the grass was showing signs of distress and the color was brown as the instructions predicted. I wet them all down set up some lights and got to work with my son drilling the holes to plant them that night. We did this throughout the evening and then decided to put the rest in the next day which required taking time off from work. I thought I would have enough to put 2 two plugs per foot, but we came up short and had to spread the plugs out over a larger area. Once that was done and I was hopeful that everything would work out. The plugs were very coarse woodsy looking with a few green sprouts. I installed a new irrigation timer before the grass came and set it up exactly per the instructions to the minute for watering directed in the instructions. I even checked the flow rate to see how much water they were getting by putting soup cans around the yard. This initial cycle went on for a couple weeks and I noticed that the weeds seemed to be taking over instead of grass growing. I sent an email to the farm and they told me I could be watering too much, even though I gave them the schedule and our average temperatures had been in the high 80’s and low 90’s. They also recommended that I use a broad leaf weed killer on the weeds. I cut the water back by 25% and used the weed killer, exactly per the instructions. It never got better and the plugs always looked like they were ready to sprout but at the same time seemed dormant. Then our city made water rationing and I cut back again to mandated three times a week, this was less than 5 minutes per day. Now it has been months and the only thing alive is the marathon grass on the edges and the weeds. I am disappointed in the product, felt I did everything by the book but considering the result I had, it was a waste of money, time and water that I should not have wasted. I am going to invest in native plants, rock pebbles and a small piece of artificial grass so there is some green in our garden other than plants. The only positive experience was getting the little auger drill that I can use to plant bulbs, but without that the whole thing would have been a total waste of money. I hope others have better luck for me; I should have invested in a local solution rather than mail order, it was just my bad luck that prevailed. Good Luck to you, but at least research a local source and consider what they can offer first, before you purchase from mail order.
On September 30th, 2009, forgetgrass added the following:
To complete the information, in the weeks before getting the plugs I tilled the area and added 3 yds 70/30% topsoil amendment mix, the greater portion being rice hulls & organic matter to the native soil. I never check pH, and it was not suggested when I contacted the customer support for help. The soil was so loose that I did not need the little drill they sent me to make a hole to plant the plugs. I am pretty sure that the roots had good contact with the soil, but I could be wrong. We hand watered each plug intially after planting. then let the sprinklers take over once the planting was done.
The rep is correct that the company thought initially overwatering was an issue, but I could not understand, how they made that conclusion based on the watering cycles I used based on their instructions, I was following , to the minute. I did reduce the flow by time, per their instructions the second time around after I contacted them and saw no improvement. As I indicated before things really went sour after I used the weed killer, I don't want to use the trade name but I did use what was recommended.
Since reading the thoughtful reply, I invested in a soil test kit at our local nursery and tested the soil. I took random samples around the area and found the range of pH to be slightly acid between 6.5 and 6.8 for the 6 samples I checked. Maybe this is higher or lower than what it should be, but from past experience trying to change soil pH, I have found it to be a process that is best done little by little over a period of weeks and months rather than brute force additions of chemicals all at one time. I think I am better off leaving it as is at this time rather than jumping to conclusions.
The last time I contacted the company they did tell me about a 45 day warranty, but by then after seeing the results I was not sure I wanted to invest more time to do it over again. At the time I was just frustrated that this process was very intensive, with little hope for success.
Right now the artificial turf seems like the best way to go, no water, no mowing, no maintenance, period. I'm still on the fence about this, but doubtful if I will try again under these conditions unless something else changes.
I am sure others might have good luck, but it was my bad luck that results were negative.
On Sep 18, 2009, Zoysia Farm Nurseries responded with:
"On Sep 21, 2009 2:07 PM, Zoysia Farm Nurseries responded with:
We want to turn this negative review into a positive one. It certainly sounds like this writer did a number of things right and tried very hard to make the grass grow in his yard. Our free replacement guarantees protects customers in cases just like this.
On Sep 30, 2009 11:18 AM, Zoysia Farm Nurseries added:
Our guarantee is unconditional and extended to one year from date of shipping. We would be happy to replace this order. There is no cost to the customer if they want to try again. Without talking directly, it is difficult to make any further suggestions as to what could be done differently. It certainly appears things were done correctly. Why, in this case, it did not grow will have to remain a mystery to us all. Some days we wish growing gardens and lawns was a more precise science!
|On Aug 2, 2009, fhny Forest Hills, NY wrote:
I ordered 400 plugs on 3/29 to get the free step on plugger. The order was shipped on 4/10 - the plugs arrived soon after that completely dry and brown and flaking apart, as noted by numerous other posters. Although the company is headquartered in MD, my UPS tracking receipt indicated that the package originated from Syracuse, NY. I went through the process of cutting all the plugs apart, installing them with their plugger (the hole cutter is too shallow and flimsy IMHO) that weekend. I understand the limitations of trying to grow this stuff in the NE, but this is one of the rainiest summers ever (rained 21/30 days in June) and I watered the days it didn't rain - and still I would guess 1/3 of the plugs died and the other 2/3 look brown with very little green growth. Perhaps that just reflects their normal slow growth, but where exactly are the ZFN farms? If they just grew the plugs in warm weather they would arrive green! I would not order again, I'll assess the status again this fall and perhaps reseed some areas.
On Aug 2, 2009, Zoysia Farm Nurseries responded with:
"On Aug 6, 2009 4:28 PM, Zoysia Farm Nurseries responded with:
The crux of the issue here is quite clear; the planting sounds like it got too much water. The good news is we stand behind our product no matter what Mother Nature throws at you. We will replace any plug that fails to grow for up to one year after planting. Simply contact us directly and we will be happy to initiate replacements.
|On Jun 13, 2009, coltharp64 Columbia, SC wrote:
I wish I could have found this website prior to purchasing the so-called plugs from ZFN. It would have saved me lots of time and effort. I purchase the garden shears that were recommended and they became dull almost immediately while cutting through the sandy soil. The auger worked well that came with the product, and I found it best to make a mud pie in the hole prior to planting the plug. I am into my second growing season and I have great news. My centipede is growing great since I planted the Zoysia. I purchased the Zoysia to fill in the bare spots in my back yard to see how it would do (900 plugs worth). I watered as recommended and used the Nutri 20 plant food. Well low and behold, the centipede grass just loved that Nutri 20. The bare spots that I thought would be filled with Zoysia grass is now flourishing with centipede. My advice is to save your money, avoid a backache, and purchase the Nutri 20. Oh and by the way,the Zoysia plugs, still look the same size they did nearly two years ago. I will be interested to see if they "choke out" the centipede, if they ever start to fill in the area they were planted in.
On Jun 13, 2009, Zoysia Farm Nurseries responded with:
"On Jun 24, 2009 2:01 PM, Zoysia Farm Nurseries responded with:
Zoysia grass and centipede share some characteristics and to some look very similar. The major differences are Zoysia is much more drought tolerant with deeper roots and more forgiving of various soil types for planting.
|On May 19, 2009, tictactes Parkesburg, PA wrote:
I am not pleased one bit with the Zoysia project I began. I measured and ordered enough plugs to double the amount per sq ft. About 300 bucks worth. They arrived and I began the project. Right away I began to notice that the plugs were not scored too well. I tried several different cutting methods from a saw blade to a box cutter. The issue was the using a sharp object close to fingers and hands while attemping to cut out a 1x1 plug is nearly imposible. I did this for a few sheets making the plugs larger for a safety issue. I got about 100 to 200 cut and began making the holes. Man what a pain in the neck. I placed the cut plugs into the holes as instructed and about an hour or so later i finished. I realized that nowhere was it mentioned the ammount of time and effort was required to complete an entire lawn. I realized that i would take me serveral days to complete the project and with me have to physically cut every single plug i decided that it was going to save my self a whole bunch of time and cut my losses. I took the rest of the remaining Zosia and placed them into Home Depot lawn bags. A complete waste of my time and money but a mistake i will not do again! If anyone asks for my opinion about Zoysia I will tell them to do their a lawn the old fashioned way. GRASS SEED!!
On May 19, 2009, Zoysia Farm Nurseries responded with:
"On May 20, 2009 11:27 AM, Zoysia Farm Nurseries responded with:
Many readers will relate to this posting, as it seems all lawn and garden projects involve more work and time than originally anticipated. Mine certainly do!
|On Apr 30, 2009, trilexia Staten Island, NY wrote:
hi ordered the plugs (so called plugs) about a week and a half ago they looked dead and dried out followed instructions on sheet broke my back for two days and numerous blisters and bandaids from cutting these so called plugs i ordered enough to do do my entire lawn 3 plugs per foot approx 5500 used the power auger and inserted plugs in holes watered and liquid fertalized and all i see is muddy holes thousands of them with dead looking weeds inside when i phoned company and explained they said i drilled down to far the plug is not supposed to go in the hole just sit below soil line but that is impossible when you use the power auger so they said the plugs will probably die so i am left with thousands of muddy holes and a company that sugar coats thier product run dont walk away from the idea of putting this grass down i am in the process of filing a dispute with my credit card today this was a waste of time and money
On May 19th, 2009, trilexia added the following:
its been about a month since the plugs were planted and not one has sprouted got in touch with the same rude nasty person named bernie and explained the situation she barked at me saying you have to wait 45 days i told her to give me a refund she said all they cant refund only ship out replacement plugs i told her i would take it up with my credit card she said whatever an hung up phoned my credit card and received a credit for the entire amount i would rather get my tooth pulled out with a brick than deal with the customer service at zoysia
On Apr 30, 2009, Zoysia Farm Nurseries responded with:
"On Apr 30, 2009 10:53 AM, Zoysia Farm Nurseries responded with:
We have many customers on Staten Island and without a name and street address we could not find this customer record. It is therefore not possible to talk to the specifics of this order. In general, it takes 45 days for zoysia to take roothold and it sounds like only a few days have passed since planting. Patience is required to evaluate if the zoysia has started to grow.
On May 19, 2009 4:31 PM, Zoysia Farm Nurseries added:
May 19,2009. It is always very discouraging to learn of such a situation as described in this posting. We do have an employee named Bernie, who has been out on medical leave for a couple of weeks and it is difficult to get all the facts. We also still don’t know who this customer is to confirm the details of the Dave’s Garden posting and to see if Bernie posted any notes in the customer record about this conversation. Without that information it is difficult to provide a balanced comment.
|On Apr 4, 2009, OldGuy46 Middletown, MD wrote:
Selling "plugs" that the customer has to cut from sod is stretching the idea of a "plug," to say the least. What I got was 3 boxes of dried out sandy soil sod, supposedly representing 1000 plugs. By the time I cut the "1 inch plugs," all I had was bare rooted sprigs. When I was a kid, my Dad sold Zoysia plugs, and I plugged and packed thousands of plugs. I mean real PLUGS, about 2 inches in diameter, with real DIRT attached to the roots, ready to plant! For what they charge, they should be selling real ready to plant PLUGS, not little chunks of "sod" that the customer has to cut, and then find that all that remains is bare sprigs to plant. Its ridiculous. As far as I am concerned, all their explanations in response to other comments is drivel. They should step up to the plate and change the way they do business. They need to provide top quality ready to plant plugs grown in real dirt in exchange for their top prices. I don't want to hear from them about what they want to do to make it right. They can't. That is the way they choose to do business and this is my comment on it.
On Apr 4, 2009, Zoysia Farm Nurseries responded with:
"On Apr 6, 2009 2:57 PM, Zoysia Farm Nurseries responded with:
Our method of delivering zoysia plugs has stood the test of time and is the best way to insure a beautiful and successful zoysia lawn. It is also why we can guarantee that every plug will grow or we will replace it free.
|On Apr 1, 2009, ivorycgd Pocono Pines, PA wrote:
I ordered my Zoysia Lawn plugs back in February. They shipped and I received them a few days ago March 29 , 2009 . I too was supposed to get 600 plugs plus a plunger (which is a piece of junk).
On Apr 1, 2009, Zoysia Farm Nurseries responded with:
"On Apr 1, 2009 3:10 PM, Zoysia Farm Nurseries responded with:
We are always sorry to hear when a customer is so obviously disappointed with their initial experience, but know in the end their effort will be rewarded with a beautiful zoysia lawn.
|On Jun 28, 2008, stephenrblv Las Vegas, NV wrote:
Grass arrived dead and is still dead 60 days later. Followed all the directions and am out 4 hours of my time and hundred bucks. What a sucker I was, lol. To be fair at one point I did see a single green shoot on one of the "plugs". It has since died.
On July 1st, 2008, stephenrblv added the following:
After reading the reply from this company it is clear they do not understand the customer is always right. I am not al0one there is a tonm of negative feedback about these people. If they were Ebay sellers they would be banned.
On Jun 28, 2008, Zoysia Farm Nurseries responded with:
On Jun 30, 2008 3:49 PM, Zoysia Farm Nurseries added:
We are concerned when a customer is unhappy with their experience with our product. We take great pride in what we do and go to great effort to help them have a beautiful lawn.
|On Jun 26, 2008, kkabbati Stratford, CT wrote:
I received my order and first of all it was shorted. The plugs looked dead but I was told that they may be slightly brown when received. I planted the plugs using the EXACT instructions and the just continued to die off. NOTHING has survived. I have been a gardener for 20 years and tried to take the easy way out. From now on I will continue to grow my grass the old fashion way!
On Jun 26, 2008, Zoysia Farm Nurseries responded with:
On Jun 26, 2008 3:30 PM, Zoysia Farm Nurseries added:
We are extremely sorry about the short shipment. The missing plugs are to arrive today 6/26 according to the UPS information we have.
|On Jun 21, 2008, rloosli Bonita Springs, FL wrote:
I ordered about 2000 Zoysia plugs and live in SW Florida. The plugs were planted according to instructions in my backyard in the winter time (no rain). The soil here is strictly sand, so they were easy to put in. I watered them by hand every day for about 3 weeks and saw no progress. Since water is at a premium in the winter, I soon gave up and stopped (the water would have cost me more than the grass). However, I do have a sprinkling system which continued to water twice a week. Here it is 6 months later and not one of the plugs took. It's just as barren as it was before. I consider these plugs a complete waste of money and will sod my lawn next time.
On Jun 21, 2008, Zoysia Farm Nurseries responded with:
On Jun 24, 2008 1:39 PM, Zoysia Farm Nurseries added:
We are sorry to learn of this situation. If the customer will contact us directly we would be happy to stand behind our guarantee to replace every plug free of charge.
|On May 26, 2008, n1olo Bridgeport, CT wrote:
On May 30th, 2008, n1olo added the following:
My experience has been the same with Zoysia Farms other dissatisfied customers. As far as they are concerned the customer is always wrong. I've filed complaints with the CT Dept of Consumer protection and the US Postal Inspector.
On May 26, 2008, Zoysia Farm Nurseries responded with:
On May 30, 2008 3:45 PM, Zoysia Farm Nurseries added:
All Amazoy zoysia grass is field grown and harvested in sheet measuring 10 by 15 inches. This improves the viability of the plugs and helps with the handling of the product both by us and by the home owner. Before shipping we score each sheet on the earth side to help illustrate the 150 plugs in each piece. If the earth becomes dry, while in transit, it can become difficult to see the scoring, particularly if the sheets are roughly handled and some earth falls off. This is difficult to control.
|On Sep 4, 2007, donotlikescams Sedona, AZ wrote:
These people sent us DEAD grass plugs. It took 2 months for the DEAD plugs to arrive. We followed the directions exactly, planting the dry, shriveled, brown "grass plugs" as the directions said to do. Well, not one single blade of grass grew. We wasted our money on these liars, and contacted them about the complete failure of their product. After many e-mails back and forth, they finally agreed to refund 1/2 of our money. But, that money has NEVER arrived. Liars again. I will contact the Better Business Bureau in their town, and will tell everyone I know to NEVER buy anything from Zoysia. They need to be "run out of town on a rail," they need to cease and desist from running their "scam" thru the U.S. Mail, and I do not believe one word of any comment that suggests their product "works." Watch me! Zoysia, I will complain to everyone in your state, of your deceptive business practices. Where is the refund you promised to me??? You people are Liars, and Cheats!
|On Sep 4, 2007, rsettle Powell, TN wrote:
I did a lot a research on Zoysia and decided to buy my plugs from ZFN. I purchased thousands of plugs (Spring 2006) to do my front and side yards. After the sheets of sod arrived I had trouble from the start. The sod was scalped with no dirt, not much of a root system and there was no possible way that you could cut these into one inch squares. I took pictures of the sod and wanted to send them to ZFN but they did not want to see them. They did send me some replacement plugs 6 weeks later. The replacement sod was not much better so I cut them into 3" squares and plated them. Over 50% of the plugs failed even though I watered and fertilized (with their fertilizer) consistently.
|On Jul 23, 2007, dwedd Winchester, TN wrote:
This is just a scam. Got 4 pcs of sod that measured 10" X 15". Supposed to get 150 pcs out of each, no way. I expected to receive 600 plugs, not less than one peice of average sod. This is only 4 SF if you were to plant it as received. Beware of the company. I will go to Lowe's and by the sod, cut out the plugs and be $$$$$$$ ahead.
|On Jul 21, 2007, LauraWK Los Altos, CA wrote:
I ordered from Zoysia Farms Nurseries from a website in May 2007. The order was shipped one month earlier than promised. When I telephoned their non-toll-free number, the woman argued with me about what the order read. I said I wasn't making this up and would fax a copy of the order to her. She then because extremely rude- it was shocking. In my profession I deal with hundreds of businesses every week, from small one person companies to large corporations. It was shocking to hear such rude responses, calling me a liar, and then refuse to acknowledge their error. Sending any money to ZoysiaFarmNurseries is a complete waste of money. I'm surprised that they can stay in business and can only attribute any success to their flashy website and aggressive magazine advertising. Don't buy; do your research.
|On Jul 6, 2007, renandrj Tampa, FL wrote:
Do NOT do business with this company. They false advertise and their product is total crap. Learn from me, I threw my $86.00 out the window. I reported them to the BBB and have disputed the charge on my credit card. From reading the other comments it seems there is no way they are going to give me a refund and there is no way I am going to go through that hassle of planting a new shipment of plugs. This is the worst experience I have ever had with a business. I don't know how they sleep at night knowing they are stealing millions of dollars from people.
|On Jul 2, 2007, mpankeyusa El Dorado Springs, MO wrote:
I was a fool and ordered from this crooked company. (I had trusted the ad because it was in a rural electric coop's newspaper.) The ad stated very clearly that they would ship at the earliest correct planting time for my area. Instead they shipped while it was still 20 degrees most nights and bearly 40 most days. I contacted them immediately and was treated rudely and they insisted I was supposed to call them long distance to listen to them rant and rave and act as though I had done something wrong.
|On Jun 28, 2007, nerb77 Jewett City, CT wrote:
I placed my order in March. I was told orders would start shipping in early April. starting in May I started checking online for an approximate delivery date only to get the same generic"chain letter". Their claim was orders ship in two weeks. In 2 weeks time I had made 4 attempte to get a delivery date. Well, here it is June 28 and i finally got them to respond to my cancellation notice. I may have been more patient had they just treated me with a little more respect and responded to my e-mails. After reading some of the planting issues, I"m glad I cancelled the order. I will double check my credit card and make sure they did not bill me. I don't trust them.
|On Jun 1, 2007, mwt24370 Millers Creek, NC wrote:
I ordered 1600 plugs and plugger from this company in March 2007. When I received my order there was no packing list and by measuring the area of the plug sheets I was over 400 plugs short. I planted what came which were dead already and they are still dead. It took me over a month and several emails to get this company to ship my additional grass. When It (450 plugs by their count) I decided to plant each plug in individual containers with potting soil and baby them to transplant size. Time will only tell if this is successful.
|On May 14, 2007, Pinus55dwarf Richmond, VA wrote:
At first, everything started out ok, the plugs arrived in a timely manner, I put them on a sheet of plastic and misted them. All but one of the sheets were in pretty good condition with soil and the ones that had soil were scored. No way you can cut out each individual plug, they are too small. So, I cut them into one inch squares as much as possible. Initially, I dug the holes too deep with the auger, then had to fill the holes back up to about 3/4 inch of the top. Anyway, so I did about half the lawn and wanted to order more but first had questions and e-mailed those questions....no answer. E-mailed 4 days in a row....no answer. This morning, I have tried to call several times....busy signal. I am about this far (finger and thumb about an eighth inch apart) from going to another company. My fear tho is that it will be so drastically different that it will look stupid. My negative review comes from them not returning e-mails and not so much the plugs...although, they weren't anything special.
On May 15th, 2007, Pinus55dwarf added the following:
So after posting my comments yesterday I decided to see if there were any growers of zoysia in my area...to my surprise there is...about 30 miles away. I asked them if I could just buy a few rolls of zoysia...he said buy as much or as little as you want. So, I am going to buy about 5 rolls ($5.50 a roll) and make my own plugs. I'll get fresher and better plugs and who knows how many plugs I can get from a roll of sod. I think a roll of sod is 18"x5 feet. If you can do the same, it is a lot cheaper, fresher and has to be better.
|On May 3, 2007, maddmary Chelsea, OK wrote:
Zoysia Farms is a joke.I placed an order on 3-21-07, along with my personal check. On 3-29-07 my check had cleared the bank and was in my bank statements.
|On Apr 26, 2007, Debbio Clarkston, GA wrote:
I am in zone 7.
|On Apr 26, 2007, TroyBilt District Heights, MD wrote:
This place is a joke. I placed a very large order from them last year. I heard nothing for 2 months. I finally called them, they said my credit card was declined. That's a crock.
|On Apr 13, 2007, jhendric Clearwater, FL wrote:
After seeing their ad in Popular Mechanics I thought this grass would work pretty good here in Clearwater FL. I ordered 600 plugs. After two weeks I called to check on my order and was told it would be shipped in two weeks. Well, after thinking about it I called back and talked to another woman and said I would like to cancel my order. She told me it was being shipped today and it was too late to cancel. I would get my order the following thursday. Sure enough it arrived the following thursday. Now here is my reason for posting this. The women I talked with were nice although I didn't like being lied to by the first one. Start to finish my order took three weeks. But heres the thing. For $40 bucks I received 4 pieces of sod that had to be cut into 150 1 inch pieces each. To give you an idea, appoximately 9 plugs will fit in the palm of your hand. I was just a walmart and they were selling bigger pieces of Zoysia for $1.32 each!! I paid $40 for what I could have gotten a walmart for less the 5 dollars!!! Learn from my mistake!
|On Mar 20, 2007, slimpickins Austin, TX wrote:
If you enjoy a good scam with rude customer service, then this is the company for you...I got the brown dead grass yesterday and it looks like they sent way less than promised. The rudest lady blew me off when I called inquiring about the brown dead grass. Thanks!
On March 21st, 2007, slimpickins added the following:
Still in zoysia hell! My yard is green...except where the zoysia was planted- All we can do now is make sure they go out of business- I'm going to look into filing mail fraud charges against them. Funny thing is, I can buy zoysia from the lowes down the street.