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|On Jul 21, 2003, deusse Oakland, CA wrote:
I ordered 3 bridal veil astilbe, one violet, and 2 golden bowles sedges from this nursery through Better Homes and Gardens. I received the box in a timely manner, however, when i opened it, i found that everything was crisped and wilted. granted, it is the height of summer, however, when i further inspected the plants, i found that half of them were substitutions. the packing slip said nothing about this. i checked the plants carefully; two of the astilbe were sending up white new growth (how long were they in the box??) and the one sweet flag that was substituted for the sedge looked alive, but tiny. i called customer service at BHG, and the lady there kindly took my complaint and gave me the number of the nursery (which wasn't included in the box). I called the nursery, and had to leave a message. Three days later, they called me back, and i gave them my complaints.