On July 16, I placed an order for four Passifloras and paid for them in advance using PayPal. Nine days later, July 25, Elizabeth sent me an email, acknowleding my order informing me that they were out of one of the Passifloras and would I choose a substitution. I immediately responded with an alternate choice. After not hearing anything or receiving anything in the mail, I sent Elizabeth an email on August 4. Elizabeth responded right away and said my package would probably be shipped on August 9 and would contain my original selection. It is now August 18, a little over one month after my initial purchase, and I have not received anything in the mail. I sent Elizabeth an email on August 13, August 14, and another on August 16, with no responses so far. I also called the contact number for Grassy Knolls Exotics and got an answering machine and left a message on August 17 and August 18. I am very disappointed that I have not received my order and that I have not received any communication from Elizabeth.
A reputable company should either ship when they say they will ship or let you know of a delay so you can make a decision whether to cancel or not. When they say they will send your purchase and then do not, they create bad faith and cause the customer undue worry and anxiety. Bad faith will ultimately cause negative word of mouth and decreased sales. This is not the way to do business. If I receive my purchase in the next week, I will update this comment.
On August 19th, 2004, Clare_CA added the following:
Elizabeth contacted me today by email and stated that she could not email me or return my calls or send out my purchase because of a family medical emergency that occurred last week. She also gave me the option of receiving a full refund or my package. I opted to have the purchase go through and have my package sent. Elizabeth emailed me again to tell me that it was mailed today. After I have received it, and if everything is shipped as promised, I will update this thread again and change my rating to neutral. Elizabeth's medical emergency last week does not address why my purchase was not sent in the three weeks prior to the emergency. And furthermore, any business that wants to stay in business communicates with their customers no matter what is happening in the owners' personal lives.
Most businesses are willing to take your credit card information and charge you when your purchase is shipped. Not only will I never buy anything again from Grassy Knolls, but I will never buy from any business that takes their customer's money in advance of shipping out his/her purchase. There is simply no reason for that. Furthermore, if I choose to pay a seller via PayPal, I will use my credit card instead of my checking account, that way I can stop payment through my credit card company if the company fails to deliver as promised.On August 21st, 2004, Clare_CA changed the rating from negative to neutral and added the following:
I am changing my rating to neutral, as I said I would, because I received my order today from Elizabeth at Grassy Knoll. The Passifloras were well-packed and looked healthy.
I will not order from this company again due to the hassle and aggravation that I experienced. Logee's has a wonderful selection of Passifloras and is reliable so I will stick to Logee's from now on.