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|On May 25, 2015, babawawa Holly Springs, MS wrote:
I ordered 5 packs of seeds from Select Seeds, on April 21st. I have not received them as of yet.
On May 25, 2015, Select Seeds Antique Flowers responded with:
"On May 25, 2015 11:11 AM, Select Seeds Antique Flowers responded with:
Thanks for your comments, which bring to my attention your disappointment with our service. I understand your frustration, for our responsibility to you is to deliver your orders promptly. I will find out what went wrong this Tuesday when we get back in the office after the holiday, and will respond soon.
On May 26, 2015 4:04 PM, Select Seeds Antique Flowers added:
|On Feb 13, 2011, badger1 Platteville, WI wrote:
This is the kind of gardening business I love: flowers, scented flowers, heirloom flowers. My primary go-to when I start shopping for seeds. Or it was. For the last 2 years, I haven't got a catalog. Last year I had to go to them and request a catalog. My understanding is that when you order from a company, you are added to their mailing list and kept on if you continue to order. If you lapse, they give you at least one season of catalog before they drop you. Anyway, I have ordered from them but couldn't last year because...? Well, if you're starting seeds, you need to get them before March or April. My 2010 catalog which I had to ask for is post marked April 27th. So I couldn't buy seeds from them (in my zone, 4, you need to start early). This year I'm rummaging about looking at all my catalogs and realize that once again, I have no current Select Seeds catalog. I go to their website to request one and see that they've already mailed out their 2011 catalogs. They are now "taking orders" for their 2012 one. Well, sorry, but I'm not about to "order" their catalog every year. I figure it's a courtesy to the customer to send them the catalog, especially if it's a customer who's ordered before!
On Feb 13, 2011, Select Seeds Antique Flowers responded with:
"On Feb 14, 2011 5:46 PM, Select Seeds Antique Flowers responded with:
We are happy to hear from our customers and send out catalogs From December through spring to everyone who loves thumbing through the pages rather than clicking the links. All of our customers are mailed the following year's catalog. More than one thing went wrong here and we will investigate with badjer1's help to correct this.
|On Mar 3, 2007, prosodygardener Columbus, OH wrote:
Okay. This post may drag but I want to be fair and make sure I include as many details as possible so that when this negative comment hits Select Seeds, they will see I have maintained accurate and thorough notes of this first-time-buyer experience.
On Mar 3, 2007, Select Seeds Antique Flowers responded with:
On Mar 7, 2007 5:10 PM, Select Seeds Antique Flowers added:
We appreciate the careful documenting of events by our customer regarding his experience with Select Seeds, however, he is misinformed on one important point. All of our invoices sent with our seeds have the status of each seed indicated in the status column. BO indicates a backordered item as defined at the bottom of the invoice. The expected date given us by our overseas supplier did turnout to be inaccurate. Many reasons can explain this, possibly from late arrival from the field, to a failed germ test which would send it back to be cleaned again, removing additional low germ ( often lighter seed) and going back to retest, (another delay) before sending it out to us. While all this doesn't concern our customer, it is a reality of the seed business. We did expect the seed on our expected date of Feb 6, and when this date passed, we contacted our supplier and we were only able to receive a small portion of what we had ordered. We are sorry for his inconvenience, and we hope this rebuttal sheds a little more light on what happened. Happy Gardening All!