Photo by Melody
Congratulations to all our photo contest participants! Check out the winning photos here. We will have the 2015 calendars available to order from Zazzle soon.

Comments regarding Eminence Meadows

Click here to return to Eminence Meadows's listing.

You are viewing only neutral comments

  Feedback History and Summary  
7 positives
3 neutrals
2 negatives

Comments:

RatingAuthorContent
Neutral ge1836
(24 reviews)
On May 16, 2009, ge1836 Pittsford, NY (Zone 6a) wrote:

This was my first order with Eminence Meadows.I am giving EM a neutral but nuged towards a positive
I like his list of plants.
I ordered sedums,heucheras a fern and some hardy geraniums.
He shipped when he said he would.
The package was well packed
BUT
The plants were very dry and many were quite small and wilted .
At this writing they are newly planted and the jury is out about viability.
I liked dealing with Patrick.He returns emails, is graceous about canceled plants.

Neutral gardeninggal1
(1 review)
On Jul 25, 2006, gardeninggal1 Summit, NY wrote:

i was just looking at this nursery and noticed some other complaints. I also was taken by this person named Patrick Sarinksy who I think is the owner. I purchased some perrenials that did badly, and being local, I took them back and showed them to him.... that they died within a few weeks. He told me that it was my fault, that I had to do something wrong, and that there was nothing he could do. I lost over a hundred dollars and have no plants. I also saw that other persons, complaint and I have no doubt that is what happened to me also.... very bad quality and he was very unwilling to do anythng to fix the situation. I just left and knew I had no recourse. so be careful...



Note from the Garden Watchdog editors...

It is the policy of the Watchdog that users cannot leave multiple feedbacks under different usernames in order to manipulate a company's rating. The rating of this comment - written by the same user who posed as "ellenk12" below - has been changed from negative to neutral so that it would not affect the overall rating given by customers.
Neutral Ellenk12
(1 review)
On Jul 21, 2006, Ellenk12 Silver Spring, MD wrote:

The owner of this company litterally stole my money. He sent me bad and small Heucheras that died, He said it was my soil. all the others are doing fine. He does not give you what is in the pictures. They were tiny plants and just cutting in 3 inc pots. some 13.00 for one little piece. He told me to send them back and now he has the plants back and wont refund the money and wont answer my emails he has decided to keep the plants and my $150.00 That I have to pay on my card and have nothing to show for it. He got the product back and then just kept the plants that he will nurse back to health and re sell a second time. Other companies sent me three large Heucheras and shipping was almost equal to the price of one of his homegrown cuttings. And he is not a certified PROVEN WINNERS dealer who sells small cutting of them. I saw the real ones when they arrived they were all big and beautiful, and had the right labels on them from Proven winners who created the new Dolce line of Heucheras. Anything but his heucheras are thriving nicely and It is not my fault and he is nasty. And now he does not answer any emails when I ask about my refund now that he has the plants back he is keeping both. Do not order from him you will not be happy and he will not replace or refund anything if they die. You can not grow healthy Heucheras from tiny little cutting that he sends out, some were 13.00 for one in a 3 in pot. Other dealers send out full size large plants for the same price and he also charges 15.00 shipping if it is one plant up to ten. So if you do buy one you pay 15.00 up front. I also spent ten dollars to send them back. So I am out $160.00 now. and nothing for it. BEWARE....


On July 25th, 2006, Ellenk12 added the following:

How Pathetic that someone who owns a business and and has a site for his art also and lives in a multi million dollar area. My sister lives up there but not near him and says that is a very affluentual area has to post something about a person who just had open heart surgery who wanted to plant or order something that would cheer me up a bit. And write all that stuff that is not true. This is the absolutel truth. I have purchased full size plants for the same price as his tiny cuttings from his plants. full isize gorgeous plants and YES the newest ones. they are the rage and were sold out in the spring when this started. They are full size plants that are thriving quite well... it is not my soil I am here for thirty years and am an experienced gardener. I was so disgusted that I ordered from another on line nursery. He sent three huge Dolce key lime pies.plus shipping and it cost only 22.00 and they are beautifiul. This guy tricked me into sending them back and he will resell them and I have nothing to show for the now $162.00 since I sent them back the way he instructed me to approx. $10.00 dollars to send them back. Then he gets them back and says he never said to send them back after he did not like what he saw... and he has the plants and my money and all the other heucheras i purchaed ,are big and gorgeous. Only his died. One called magic color was leaf green and that is not right. He said it just came off patent. it was the size of my two smallest fingers. It just sat there and it was a plain leaf green and the one called BEAUTY, was a plain leaf green. I sent them back better than he sent them to me, and now he has the plants and my money and he will resell them when he gets them back to a decent size that means he made three hundred dollars off of me and I have no plants and no money back. I have ordered from another nursery and they send out full size plants. Which will thrive. in this heat a small cutting will not make it even if it makes it in the mail. He accused me of sending back someone elses plants and I almost worried that he might pull that. He said his magic colors was not his. That is nuts I only had the one from him and there were no magic colors. He actrually talked me into buying that and the Beauty which I saw and fell in love with. I am too sick now to plant much. But I went into a local nursery. They had the newest and they were huge and were the same price as his tiny cuttings. One vey big Holly wood and Dolce Mocha mint was only 12.00 dollars and he charged the same price for a cutting. So you decide. I have nothing to show for almost 160.00 dollars since I sent them back priority,, Thank goodness. And then he said the little bit of water i put into the pots to keep them from completely dying after he wanted to see them. He accused me of drowning them. Trust me he said it was an act of GOD it was an act of fraud. He has the money and the plants. I wll not respond to his horrible lies after this email. I have all the proof I need. If he is that petty than so be it. I learned a bitter lesson. always see what you are getting in a nursery locally. And check out the company on line which I did not do. The other company that sent the Dolce key lime pie was a pleasure and he sent out three healthy large plants for almost the price of one of his small cuttings. And you dont charge someone 15.00 shipping for one plant. Or if you order more it stays at that price that is a scheme to make you order more. why did the other online company send me three large plants for only seven dollars shipping. And his free Hosta? He said I did not say thank you. it says you get one if you spend a hundred dollars and over. And then more postage for the free Hosta. I hate Hostas... LOL!!! Good luck and be careful who you buy from on line.
On July 25th, 2006, Ellenk12 added the following:

How Pathetic that someone who owns a business and and has a site for his art also and lives in a multi million dollar area. My sister lives up there but not near him and says that is a very affluentual area has to post something about a person who just had open heart surgery who wanted to plant or order something that would cheer me up a bit. And write all that stuff that is not true. This is the absolutel truth. I have purchased full size plants for the same price as his tiny cuttings from his plants. full isize gorgeous plants and YES the newest ones. they are the rage and were sold out in the spring when this started. They are full size plants that are thriving quite well... it is not my soil I am here for thirty years and am an experienced gardener. I was so disgusted that I ordered from another on line nursery. He sent three huge Dolce key lime pies.plus shipping and it cost only 22.00 and they are beautifiul. This guy tricked me into sending them back and he will resell them and I have nothing to show for the now $162.00 since I sent them back the way he instructed me to approx. $10.00 dollars to send them back. Then he gets them back and says he never said to send them back after he did not like what he saw... and he has the plants and my money and all the other heucheras i purchaed ,are big and gorgeous. Only his died. One called magic color was leaf green and that is not right. He said it just came off patent. it was the size of my two smallest fingers. It just sat there and it was a plain leaf green and the one called BEAUTY, was a plain leaf green. I sent them back better than he sent them to me, and now he has the plants and my money and he will resell them when he gets them back to a decent size that means he made three hundred dollars off of me and I have no plants and no money back. I have ordered from another nursery and they send out full size plants. Which will thrive. in this heat a small cutting will not make it even if it makes it in the mail. He accused me of sending back someone elses plants and I almost worried that he might pull that. He said his magic colors was not his. That is nuts I only had the one from him and there were no magic colors. He actrually talked me into buying that and the Beauty which I saw and fell in love with. I am too sick now to plant much. But I went into a local nursery. They had the newest and they were huge and were the same price as his tiny cuttings. One vey big Holly wood and Dolce Mocha mint was only 12.00 dollars and he charged the same price for a cutting. So you decide. I have nothing to show for almost 160.00 dollars since I sent them back priority,, Thank goodness. And then he said the little bit of water i put into the pots to keep them from completely dying after he wanted to see them. He accused me of drowning them. Trust me he said it was an act of GOD it was an act of fraud. He has the money and the plants. I wll not respond to his horrible lies after this email. I have all the proof I need. If he is that petty than so be it. I learned a bitter lesson. always see what you are getting in a nursery locally. And check out the company on line which I did not do. The other company that sent the Dolce key lime pie was a pleasure and he sent out three healthy large plants for almost the price of one of his small cuttings. And you dont charge someone 15.00 shipping for one plant. Or if you order more it stays at that price that is a scheme to make you order more. why did the other online company send me three large plants for only seven dollars shipping. And his free Hosta? He said I did not say thank you. it says you get one if you spend a hundred dollars and over. And then more postage for the free Hosta. I hate Hostas... LOL!!! Good luck and be careful who you buy from on line.
On July 25th, 2006, Ellenk12 added the following:

PS ...One last comment he sent me materail about when you start a new business on how to deal with people that are not satified. What an insult. Who would not be satisfied with nothing at all for $160.00 and this article was completely biased to the person starting a business and it was very degrading reading it as if I was some kind of theif. He even accused me of wanting free plants. How about some plants period,,,,,,,,,,, I have not one or the money... That's it if he responds again with more lies than I am done with this. Thanks again for listening and i hope that you all have a happy summer and buy plants that dont die immediately. My other Huecheras are all doing well and thriving. Thanks


Note from the Garden Watchdog editors...

It is the policy of the Watchdog that users cannot leave multiple feedbacks under different usernames in order to manipulate a company's rating. The rating of this comment - written by the same user who posed as "gardenggal1" above - has been changed from negative to neutral so that it would not affect the overall rating given by customers.
On Jul 21, 2006, Eminence Meadows responded with:

"The best way for me to repond to this is to quote Tony Advent of Plants Delights Nursery from his book 'So You Want to Start a Nursery', chapter Sevice With a Smile. I haven't asked his permission to use this quote but I don't think he will mind.

"Habitually bad customers are another issue. While I realize that most customer service books and speakers will tell you to bend over backwards for even these customers, I dissagree. No amount of business or other financial reward can make it worthwhile dealing with a truly bad customer. In reality, bad customers simply move from nursery to nursery taking advantage of whomever they can for as much as they can".

I spent almost one hour on a return call I made to Mrs. Macdonald (6/25/06) going in circles trying to help her decide which Heuchera I would recommend for color. During this conversation she bragged how easy it was for her to get her money back from another nursery whom she bought plants from that had died after her planting them. I had to cut her short before the end of this phone conversation because of the immediate negative responce she made to all my suggestions. I told her this and suggesested that she look at the photos on my website and decide herself as it was a matter of personal choice. She responded with a email the following day saying she knew exactly what she wanted and ordered 11 plants which I shipped to her 2 days later including a free 4 year old hosta.

My business is small and I do all aspects of it my self. I take pride in the the plants I grow and sell and felt this way when I packed her order.

After receiving them she emailed me she was dissastisfied about two of the plants saying they were 'drab green'. I told her (7/03/06) via email that I had shipped her exactly what she wanted and to return them to me for a refund asap as the guarrentee on my website includes trueness to name of varietity.

I recieved of 30 emails from her over a period of 3 weeks all of which I responded to as best I could except for the personal questions she asked.

)n 7/13/06 she emailed me saying that she would return the 2 for refund also saying on the bottom of her message "All of your other ones are doing fine. Let me know something, Not urgent. I am not in treatment today. I looked at your art last night and yes you are quite the artist. Thanks Patrick I still like you, and would order from you again. (if you would sell to me?????)
LOL??? Ellen"

She called the day she was returning the plants including a third one. H. 'Ginger Ale' she told me she was reluctlently returning because it was "turning pink". I told her that I had sent her a very healthy plant 3 weeks before and all the ones I still had were very healthy. She became very negative verbally and I reluclentently agreed to accept the 3 plants and refund her money.

What I received 2 days later 7/19/06 was her package containing 6 Heuchera dying and rotting wrapped in foil in waterlogged soil that had no drainage material. I had specificaly warned her before I shipped her order that Heuchera needed soil with good drainage and not to over-water them. All the roots were rotted and one of the green Heuchera was a variety I could not even identify and definetly not one that I had sent her. I felt very insulted after feeling so positivly about originally packing and sending her order. I still sent the $60 she demanded as refund, reluclently.

The Proven Winners plant she refured to is H. 'Beauty Color' which she originally told me she was desperate for, even sending a jpg of it. There is no PPAP for this plant, I don't even have it or any other Proven Winners Heucheras listed on my website and only offered it to her because she was begged and was so desperate for it. It was a 8 month old cutting.

I try as best as possible to go out of my way to accomadate my customers and spent over 3 hours of my time doing that with this person. I had a gut feeling early on no matter how I tried to accomadate her I would eventualy be writing this responce. I don't like being negative to other people, or having to spend my limited time in this manner but I feel sorry for the next business she deals with, BEWARE!!!!!"



We recommend Firefox
Overwhelmed? There's a lot to see here. Try starting at our homepage.

[ Home | About | Advertise | Media Kit | Mission | Featured Companies | Submit an Article | Terms of Use | Tour | Rules | Privacy Policy | Contact Us ]

Back to the top

Copyright © 2000-2014 Dave's Garden, an Internet Brands company. All Rights Reserved.
 

Hope for America