Comments regarding Breck's BulbsClick here to return to Breck's Bulbs's listing.
|On May 3, 2013, 50Carrots Chesapeake Ranch Estates-Drum Point, MD wrote:
I ordered 10 Eyeliner Lily bulbs and Border Music and Wild Horses Daylilies. Everything arrived plump, healthy and well-packaged at the end of March. I was surprised to receive the daylilies so early in the year. The long range weather forecast was good so I planted them. They are totally top quality daylily fans and are thriving in the lovely spring weather. For me, Breckís customer service, packaging, shipping schedule, and items ordered are all five out of five. Iím very much looking forward to ordering my fall planted bulbs.
On May 3, 2013, Breck's Bulbs responded with:
"On May 8, 2013 10:10 AM, Breck's Bulbs responded with:
Thank you so much for your wonderful testimonial about our products. Happy Gardening!"
|On Apr 24, 2013, tia100175 Buffalo, NY wrote:
Posted on April 22, 2013, updated April 24, 2013
On April 24th, 2013, tia100175 changed the rating from negative to neutral and added the following:
I am going to change my rating to neutral for now. I am content that someone has read my concerns and rectified them. I would have preferred not writing a bad review in the first place but nonetheless, I got a response. I thank you for that. Once I receive the rest of my orders and get everything planted, I will come back and give an update and possibly change my rating. Hopefully to positive.
On Apr 24, 2013, Breck's Bulbs responded with:
"On Apr 23, 2013 1:01 PM, Breck's Bulbs responded with:
Thank you for your post. I apologize no one has gotten back to you about your email. I have reshipped the items to you. Your new order number is 31130627800."
|On Apr 20, 2013, Mylena1 Cliff Island, ME wrote:
I had been getting Breck's catalogues for a few years but I didn't order from them as I thought their prices were too high. Then at last I ordered a lot of daffodil and tulip bulbs as well as other small spring bulbs. My order was shipped early enough to plant the bulbs at the proper time and all the bulbs looked very good and healthy. Now all the daffodils, some tulips and small spring bulbs are blooming and the flowers are really beautiful. Now I look where else I would like to have a lot of spring color and I am planning to place another big order at Breck's. Thank You, Breck's, and I hope you will never disappoint me in the future.
On Apr 20, 2013, Breck's Bulbs responded with:
"On Apr 23, 2013 12:42 PM, Breck's Bulbs responded with:
Thank you for your feedback. We always want our customers to be happy."
|On Apr 11, 2013, evelyn_inthegarden Sierra Foothills, CA (Zone 8a) wrote:
Wow! What a nice order! I took a chance with all of the negative comments on this forum, since they had something that was not offered elsewhere. It is just a small order but everything looked in fine condition...the bare root items were properly hydrated. This is the best order that I have received from them so far.
On Apr 11, 2013, Breck's Bulbs responded with:
"On Apr 17, 2013 1:53 PM, Breck's Bulbs responded with:
Thank you for your posting. If you have any problems just let us know and we will gladly take care of them for you. Enjoy your garden!"
|On Apr 6, 2013, Summerr Seattle, WA wrote:
Love this company! I am lucky enough to be on their "early sale" customer list which allows me to buy top quality bulbs for a fraction of the price available from other companies, even during Breck's own regular pricing season. I highly recommend this company to others and I personally buy from them every year (at least once!).
On Apr 6, 2013, Breck's Bulbs responded with:
"On Apr 10, 2013 9:03 AM, Breck's Bulbs responded with:
Thank you so much for your wonderful testimonial of our company. Happy Gardening!"
|On Apr 4, 2013, kawani Indianapolis, IN wrote:
Last fall I ordered several daffodil bulbs from Breck's and the bulbs I received seemed to be very good bulbs. Unfortunately I became very ill and the bulbs sat in my dining room for 2 months before I could get outside to plant them. I held out no hope that any of them would grow,but did not want to throw them out! I walked around my garden 2 days ago and was amazed to see that not only had some of the daffodils emerged, but they ALL have! I think I would have to call those quality bulbs!
On Apr 4, 2013, Breck's Bulbs responded with:
"On Apr 5, 2013 12:18 PM, Breck's Bulbs responded with:
Thank you so much for sharing your experience with us. Happy Gardening!"
|On Apr 4, 2013, ashleykle Newton, KS wrote:
Posted on January 6, 2013, updated April 4, 2013
On January 6th, 2013, ashleykle added the following:
My orders included:
Pink Daffodil Collection
Hardy Gladiolus Mixture
Lion King Dutch Iris
My Story Daffodil
Hosta Mixture Super Sak
Daring Deception Reblooming Daylily
Miss Feya Turban Lily
Persian Blue Allium
Beau Regard Allium
Yellow Foxtail Lily
Hosta Mixture Super Sak (I ordered more in my second order)
Astilbe Mixture Super Sak
Purple de Oro Reblooming Daylily
Top Brass Lifetime Peony
Breck's Food for Bulbs and Perennials
Erin Lea Reblooming Daylily
Sorry! Read the wrong invoice for the second half of my list. To add, the Breck's Food for Bulbs came OBSCENELY late. Way after the rest of my stuff and toward the end of the season. I had to go buy food form somewhere else for this season, though I'll save it and use it next time.
On April 4th, 2013, ashleykle added the following:
Right now I will leave my rating as positive, though it may change. Still too early to comment on the growth of my Fall 2012 plants.
An early note on my Spring 2013 plants:
Plants were ordered in January and most of the order was marked as shipped on March 25, 2013. Shipped, anywhere else, means the items will get to the deliverer SOON. As of April 4, 2013, UPS says the ticket was made March 25, but they haven't received the items.
I decided to call in and was informed that my "shipped" order should be expected April 21 - April 27. We'll see.
While on the line, the customer service rep said the other three items should be expected to arrive April 18 - May 9.
I somehow doubt it will get here the 18th if items that "shipped" March 25th won't be.
On Apr 4, 2013, Breck's Bulbs responded with:
"On Jan 7, 2013 11:34 AM, Breck's Bulbs responded with:
Thank you for your posting. We appreciate our customers letting us know about their experience with our company. good or bad. Unfortunately we had problems getting the bulb food from our vendor and I truly apologize for the lateness."
|On Apr 1, 2013, Libbydarlin Chase City, VA wrote:
Have been stung SO MANY TIMES by Brecks, Dutch Bulbs, Michigan Bulbs, etc. mail order bulb companies. If you want quality bulbs, order Brent and Becky's Bulbs spring and fall catalogues. We have visited their site in Gloucester, VA. and the gardens are small but just lovely. Soooooo..... buy your bulbs from a reputable dealer.Our own local little greenhouse has quality BIG bulbs and you get to pick out the ones you want, but their variety is limited. Local home improvement stores usually have a decent bagged collection in the fall for naturalizing, but the variety is limited and the quality is so-so. Brent and Becky's Bulbs will give you the best bang for your buck and they have a nice variety of easy to grow bulbs.
|On Feb 26, 2013, mpwifey Colorado Springs, CO wrote:
I love the daffodils I got from Brecks. Unfortunately I had problems with my last two orders. I bought two midnight mystique hyacinths in 2011. The Arrived Nov that year. Ground was already frozen. Planted them anyway. They never came up spring 2012. most of my other bulbs I had ordered never came up either. but the were cheap wasn't worried about them, figured they just didn't like growing in high altitudes and dry weather of Colorado. The hyacinths were expensive and I know for a fact they grow well here. In March 2012 I placed and order that included 1 WILD HORSES REBLOOMING DAYLILY
On Feb 26, 2013, Breck's Bulbs responded with:
"On Feb 27, 2013 12:26 PM, Breck's Bulbs responded with:
Thank you for your feedback and I apologize no one has replied to your emails. One of our customer service representatives will contact you for your account information and take care of this for you."
|On Feb 20, 2013, jampinot Vancouver, WA wrote:
Posted on February 25, 2009, updated February 20, 2013
On April 3rd, 2009, jampinot added the following:
I was asked by a Manager who worked for Brecks what they could do for me to make me satisfied. I told them that they could cancel my current order that was on the books and refund my order or the Coral bells. I also said that they could ship me their Lily Tree Collection and replace the Garden Pleasure Trees that didnt come up. The manager said no problem. I received a check for the coral bells and the products I requested were placed on order. I just got an email telling me that the product I had cancelled was shipping a month late. I then went online to check the replacement order for the Lily trees and found out that it had been cancelled and I wasnt notified.
The first customer service person I spoke to couldn't find my order that is shipping a month late and I know will show up. They also said that the Lily Trees had been cancelled because they were out of season and even though they were cancelled they were shipped in the fall. I didnt believe him so I called another representative and told her that I could place an order now and get the same product. She told me that the orders that were placed were discontinued items and that is why they were cancelled and they wouldn't ship. I gave her the new sku numbers and she first told me that I couldn't have the new product because it was now more expensive according to their supervisor. I asked to speak to that supervisor. After waiting over 10 minutes on line the representative came back on line to say that they would place the order at the new price and will ship it to me now. The fact that these wont ship for 4 to 6 weeks will mean that they probably won't even grow and I will be doing this all over again in the fall.
Why can't Brecks hire some knowledgable people. The fact that I could order the product now and it would ship in 4 to 6 weeks after being told that it was cancelled in the first place because they can't ship Lily Trees in the spring means that he hasn't a clue as to when product ccan ship. He didn't even look online to find out that they were currently shipping the product. The fact that it took two supervisors to approve a replacement of $65 when I should have demanded a refund for the 10 sales orders I provided the manager with for product that didn't grow, arrived unsatisfactory or were only one color would have amounted to easily over $350.
I won't be ordering from Brecks ever again. I found Stargazer lilies at a garden store that were bigger and looked better for only $6.97 for 7 bulbs will send me back there. They also had all the ones availabe at Brecks along with two new ones I haven't seen at Brecks for the Oriental and Asiatic Lilies. I also bought some Hyacinths and Tulips for over half the price of Brecks at the same store and they out performed the Brecks product again for a fraction of the cost. I brought back my receipt for one package out of 12 that didn't perform as well as the others and was issued a credit immediately, not told they would reship it to me the following fall.
At least Springhill issued a check to me this year for product that shipped while there was a major snow storm in the midwest and it showed up dead.
I will never spend another dime at any online store selling plants or bulbs. The perennial plants that Brecks send for $10 as a 3 inch pot can be bought at Home depot full size (1 gallon) for $7.97.
My advice for those who are buying from any of these huge online stores is to check their local gardening centers and if they don't have what they like then get them from a local nursery or one in the states close to where you live. You should see the beautiful tuilips my neighbor bought from Skagit Valley (Mt. Vernon, Washington). They were the tallest and most beautiful tulips I have seen. I am going up there in April and to a show in Woodburn, Oregon to order my bulbs I can't find in my local stores or for those that Brecks claim to grow 24 inches(never happens) and are assorted colors (7 of one and one each of the other 3 or 5.
On February 20th, 2013, jampinot added the following:
Buyers beware.Brecks says that they guarantee their products for life. Not so. I asked to have some products replaced because after 2 or 3 years the bulbs stopped growing or ones I ordered the previous year and they only replaced some of the bulbs and cancelled the other replacement orders and sent a letter saying that they no longer wanted to do business with me because I ask them to replace too many of the products I buy. Never on their website do they say that they won't replace product if you ask them too much. I was buying $200+ per year and some of those products did well and didn't have to be replaced. I have found other growers I am going to try this year. I had several products that died this past year, a peony that was only 2 years old. I bought one from a local store that was large and half the price of the starter I got from Brecks that only had two flowers this year. I will be buying more locally. I found a Tree Lily farm a couple of miles from my home. Just beware that Brecks won't honor their guarantee if your product doesn't perform.
|On Dec 7, 2012, Cougzone Seattle, WA wrote:
I ordered bulbs from this company in the fall. I promptly sent a check to fully pay for my purchase. The check cleared my bank about 1 week later. Now Brecks keeps sending me notices that I am past due. I contacted the customer service department who requested that I fax them a copy of my cleared check, which I promptly did. I called 1 week later to confirm my account had been credited and was told "they are working on it". I asked what exactly that meant and they could not tell me. I asked for a supervisor who also could not provide me further details. I also questioned why it takes over 1 week to credit my account. The supervisor had no answer. This company has horrible customer service and I have yet to speak with a representative who has been helpful or willing to simply credit my account. THERE ARE LOTS OF BULB COMPANIES. IN THE FUTURE I WILL NEVER USE BRECKS AGAIN. TERRIBLE EXPERIENCE.
On Dec 7, 2012, Breck's Bulbs responded with:
"On Jan 7, 2013 11:49 AM, Breck's Bulbs responded with:
I apologize for the problems you are having with your account. One of our customer service representatives will contact you for your account information and check on your account for you."
|On Nov 20, 2012, MyRee Brigham City, UT (Zone 5b) wrote:
I have been very happy with the quality of bulbs that were delivered this fall. The bulbs were large and appeared to be very healthy. The order came in a timely manner and well packed. I will buy from this company again.
On Nov 20, 2012, Breck's Bulbs responded with:
"On Nov 21, 2012 12:55 PM, Breck's Bulbs responded with:
Thank you for you wonderful testimonial. We appreciate you taking the time to post. Enjoy your bulbs!"
|On Nov 8, 2012, mariasnoek Portland, OR wrote:
Received a package from Breck's. It happened to be a present from my sister, but was not told so by Breck's. The packing list contained 4 species of bulbs. One species was missing. The count of the bulbs was wrong in 2( 17 instead of 18 bulbs) of them and of the Narcissus Poetica ( 5 bulbs) one was so rotten and moldy that is was ready for the garbage-can. I hope you can open these photo's I took of them./Users/Mhecht/Desktop/DSCN2279.JPG/Users/Mhecht/Desktop/DSCN2282.JPG.
On Nov 8, 2012, Breck's Bulbs responded with:
"On Nov 13, 2012 11:02 AM, Breck's Bulbs responded with:
We appreciate you taking the time to post and apologize that the bulbs were not in good shape. We would be happy to reship some new ones to you. One of our customer service representatives will contact you for your account information."
|On Oct 19, 2012, TabCatter Rutherford, NJ wrote:
Round 1: I selected about $150 worth of Fall delivery bulbs. When I went to check out, the website kept asking for the code data from the catalog the company had sent me in the Spring. I put the codes in four times -- and then it indicated that Special had expired. Why not say that the first time???
On Oct 19, 2012, Breck's Bulbs responded with:
"On Oct 31, 2012 9:42 AM, Breck's Bulbs responded with:
Thank you for your posting. We apologize for the problems you had. One of our customer service representatives will contact you and work out your order with you."
|On Sep 30, 2012, Laurie777 Renton, WA wrote:
Posted on September 30, 2012, updated September 30, 2012
On September 30th, 2012, Laurie777 added the following:
I want to add to try the "WOW tulip collection" - they'll knock your socks off!
On Sep 30, 2012, Breck's Bulbs responded with:
"On Oct 3, 2012 11:40 AM, Breck's Bulbs responded with:
Thank you so much for your feedback, enjoy your bulbs."
|On Sep 24, 2012, churace Somerville, MA wrote:
1.One Sep 9, I placed my first order, amounting to $131.47, on the phone with the Breck's representative, Anna, who confirmed the shipment will be made by last week of Sept. The shipment date is just right as I have to go aboard right after that so I can have time to do the planting.
On Sep 24, 2012, Breck's Bulbs responded with:
"On Sep 25, 2012 10:37 AM, Breck's Bulbs responded with:
Thank you for your posting. We apologize for the confusion over when your order would ship. One of our customer service representatives will contact you for your account information and see what we can do."
|On Aug 17, 2012, toneej Idyllwild, CA wrote:
I ordered some fall planting bulbs and rhizomes on their website at the end of July and requested an earlier shipping window via comments.
On Aug 17, 2012, Breck's Bulbs responded with:
"On Aug 20, 2012 11:03 AM, Breck's Bulbs responded with:
Thank you for your posting. We do ship accoring to the USDA
On Aug 20, 2012 11:06 AM, Breck's Bulbs added:
Thank you for your posting. We do ship according to the USDA but we also know there are other micro climates that need to be considered. I apologize for the confusion. We could send your order to the green house and ask that they ship sooner if the product is available. A customer service representative will contact you for your account information."
|On Jul 3, 2012, brydas Pensacola, FL (Zone 8a) wrote:
Placed original order(by mail) on 5/8/12 for $53.31.Sent check on 5/21/12. Got a better offer from them so cancelled 1st one & made a 2nd one. They told me they had charged me ($9.95) for the 1st CANCELLED order as they were"unable" to refund the S&H.My case:the order was CANCELLED & not even due to be shipped out 'til Oct/Nov-neither shipped nor handled 'til then. Asked 4x for them to send me a copy of the "policy" stating they were"unable........". Never got one. Been fighting with them since 5/8-----30-45 e-mails, 3 phonecalls, 5 e-mails from parent co.(garden's alive, no more help than Breck's people). I find them to be conniving, underhanded, dishonest, incompetent, misinformed & unknowledgable. Have documentation ready to go to the Atty.Gen, Angie's list, the Watchdog & the BBB.
On Jul 3, 2012, Breck's Bulbs responded with:
"On Jul 16, 2012 1:28 PM, Breck's Bulbs responded with:
Thank you for your posting. We will be happy to get this taken care of for you. One of our customer service representatives will contact you for your account information and get this taken care of. We apologize for all the trouble."
|On May 30, 2012, wufflespring Yoder, CO (Zone 5a) wrote:
Posted on April 5, 2012, updated May 30, 2012
On May 30th, 2012, wufflespring added the following:
Quote: Thank you for your posting. Our bulbs ship from Holland and can take 3-4 weeks to arrive once they are shipped. One of our customer service representatives will contact you for your account information and take care of this for you.
My main point was that I was sent an email, telling me that my order had been shipped TO ME. As in, it's on it's way. And then weeks later, I find out it never did actually ship but would soon. MY PROBLEM with that is: DON'T TELL ME YOU'VE DONE SOMETHING UNTIL YOU HAVE ACTUALLY DONE IT! I don't MIND waiting. But don't lie and tell me to expect something nearly a month before you actually mail it to me. I have to drive 5 miles one way up a very bumpy dirt road to get to my mailbox. When I am expecting a package, I check mail DAILY. When I'm NOT, I check mail weekly. So during that period, I was checking mail every day for something that was NEVER shipped.
On May 30, 2012, Breck's Bulbs responded with:
"On Apr 9, 2012 3:00 PM, Breck's Bulbs responded with:
Thank you for your posting. Our bulbs ship from Holland and can take 3-4 weeks to arrive once they are shipped. One of our customer service representatives will contact you for your account information and take care of this for you."
|On May 14, 2012, jeanrice Spokane, WA wrote:
Posted on May 7, 2011, updated May 14, 2012
On March 30th, 2011, jeanrice added the following:
My two cents:
For those who feel they get "stuck" on the phone with Breck's; I couldn't speak to that, except to say that if I have any query or problem I e-mail them at their customer service dept. on their website; I immediately get an acknowledgement of my e-mail that is followed in the next 3-4 days by their reply. If I were to phone them, I would strive to be polite. Their word is good on their guarantees. I am convinced that their direct-from-Holland bulbs are the finest and it is nice to know that Breck's trusts you not to take advantage of their guarantee. I've pretty much stopped buying less expensive bulbs and plants here locally, which don't carry a guarantee. I don't mind paying a little more for a guarantee that has been honored without any hassles by Breck's. As stated above, I do request and receive e-mail notifications of Breck's many reduced-price web "specials," and I also often use their $25-off coupons when placing an order from their catalogue.
I must tell you that I have the advantage of having a grown son who has taken some horticulture classes and helps me plant any bareroot plants, such as daylilies. I plant the bulbs, which seem to be fool-proof. The reasons are two-fold: I am still a little timid about planting the non-bulb items, and working with my son gives us a hobby we can share together. I am in the process of learning more about gardening, myself, however, from books, garden magazines and the Web - who says you can't teach an old dog new tricks? I have learned that good, amended soil and regular watering are key, plus most plants really do better in sunny locations, unless they are specifically shade plants. Plants also do well among boulders and rocks, as it helps to protect them. I always buy Breck's plant food, too, to give them a boost and put a layer of small-sized bark around them to protect them from our cold winters. I've also learned that a "mass" planting of three or more of the same plants look really nice, but I do have a backyard one-of-a kind specimen garden, as well.
In response to Doris G.'s complaint of 11/05/2010, I believe that when a person checks on status of a particular order and you get a blank screen, there are two possibilities:
1. That screen seems to have "timed-out" after awhile and you have to go back and request it again.
2. Whenever I come up with a blank screen checking on the status of an order, I notice that I get a e-mail that day or the next that my items have just been mailed; I could be wrong, but I believe that they were working on my order at the time which might have accounted for the initial blank screen. They do keep details of all the orders on screen so you can review them to refresh your memory on what you have recently ordered and/or planted in the past year; for details of any shipments prior to that time, they state that you can send an e-mail query to them.
3. They offer some collections on credit, so once you demonstrate that you will, indeed, pay on time after you receive your shipment, they will likely extend more "buy now/pay later" credit to you in the future. I prefer to pay by check, any balances due (along with their statement), which is handy for me.
When I have placed a really BIG order, the e-mail listing the plants and bulbs that have just been shipped may be incomplete. That threw me off, initially, but the FULL listing of items shipped is found on the website's "status of order" screen. I think the reason for the abbreviated e-mail listing may be due to space or some items in a particular order are due to be shipped at a later date. Checking your status at the website will show you all that has been shipped and on its way and what remains to be shipped and when one can expect it. I have never received a dead or damaged-appearing plant or bulb in all these years.
MY QUERY: Has anyone used "Miracle Grow" garden roducts, are they as good as they claim?
On May 7th, 2011, jeanrice added the following:
I was surprised to find so many negative comments on these Garden Watchdog lists, but my son, who is in the horticulture business, tells me that dissatisfied customers are the ones who most often write and/or voice their complaints, while the customers who have no complaints are less likely to share their experiences. Just something to keep in mind ! Happy Spring ! My garden is full of BEAUTIFUL FLOWERS from Breck's.
On May 14th, 2012, jeanrice added the following:
I am pleased with this company, their service and their products and continue to place orders. It should be noted that when they extend credit they DO expect to be paid on time, which is reasonable, so be careful not to fall behind. .
On May 14, 2012, Breck's Bulbs responded with:
"On Apr 6, 2011 11:54 AM, Breck's Bulbs responded with:
Thank you very much for your glowing review of our products and service. We appreciate the feedback and we are looking forward to your future orders. Happy Gardening"
|On Apr 26, 2012, idahosteve Twin Falls, ID (Zone 5b) wrote:
I have been trying to get a replacement order for the one that died last year due to late shipping and poor plant quality. I have contacted customer service several times but they will not even respond back to me. I do have a replacement certificate that they sent to me but when I try to use it I get kicked out of there online ordering site. So I guess I have a worthless piece of paper for my money. Way to go Brecks.
On Apr 26, 2012, Breck's Bulbs responded with:
"On Apr 27, 2012 12:24 PM, Breck's Bulbs responded with:
Thank you for posting. I apologize for the problems you are having with our site. A customer service representative will contact you for your account information and take care of this for you."
|On Apr 20, 2012, Mateo6288 Santa Fe, NM wrote:
This is my first ordering experience through Breck's and so far I give them 2 thumbs up. I'm always a little weary ordering plants through the mail but I took advantage of their $25 coupon and ordered a daylily which just arrived and in excellent condition. The item was nicely packed and the roots are very healthy and large. Based on the size in about a months time this plant could be sold as a one gallon plant. I purchased a day lily from Michigan Bulb last year and what Breck's sent is about 4 times larger and much healthier. I will be doing more business with Brecks :)
On Apr 20, 2012, Breck's Bulbs responded with:
"On Apr 21, 2012 9:32 AM, Breck's Bulbs responded with:
Thank you so much for your feedback. You posting your understanding of our shipping and things that may happen are much appreciated."
|On Apr 11, 2012, 1234dottie Morgantown, WV wrote:
I have received some things from this company usually small. That is ok. But this time I ordered a Heuchera Caramel plant. It is a plant not a tuber. Well what I received was something painful to look at. I am growing plants now from seed. What I saw was a plant barely starting to grow. Few very small green stubs was sticking out in the soil. Barely starting I paid $16.49 for a plant that was barely beginning. I was so disappointed I was so looking forward to at least seeing a few leaves of this plant when I received this. I repotted this plant but now I don't even see anything in the pot. I will never buy another plant from this company that they call a plant. Tubers are fine. But when I buy a plant from a company I expect to see a plant. I don't mind small but this so called plant was nothing but the very beginnings of a plant. For 16.49 I deserved something more.
On Apr 11, 2012, Breck's Bulbs responded with:
"On Apr 18, 2012 10:21 AM, Breck's Bulbs responded with:
Thank you for your posting. We would be happy to replace the plant for you. One of our customer service representatives will contact you for your account information."
|On Mar 25, 2012, Freckledgirl Carmel, IN wrote:
I do not want to hear from Brecks customer service. I have placed several orders from Brecks over the years for bulbs and I never had a problem until 2010. I ordered roots this time and when I opened the box it was very musty smelling, sort of like the smell of rotting leaves in a forest. I wasn't sure if that was normal or that they were moldy but since I didn't see any mold I decided I'd plant them anyway. I followed the directions in planting them, and nothing, absolutely nothing was healthy or came to be an actual plant from that order. I have 1 lily that survived from that order but never flowered and now in year 2 the leaves look pathetic compared to the other lilies around it that I purchased elsewhere. Anyhow, I pursued a refund from Brecks, on only those plants that didn't become a plant at all, which was granted. I then ordered a bunch of bulbs mid summer to plant in the fall. I received only a quarter of my order in October and was sent a notice in November that the rest of the bulbs were out of stock. My response to that...."Seriously?" Toward the end of the planting season they inform me of this, at a time when nurseries are no longer selling what I want?
On Mar 25, 2012, Breck's Bulbs responded with:
"On Mar 27, 2012 1:07 PM, Breck's Bulbs responded with:
We appreciate your feedback. We apologize for the confusion. We appreciate each and everyone of our customers and would not flag a customer as 2nd rate, or ban them from placing an order due to complaints. If ever a customer's return rate is 80% or higher, we determine at that time that our company's products are not a good match for them. We regret that we are not successful in satisfying all of our customer's needs. However, we do strive for 100% customer satisfaction, and in most cases, achieve it. This can be evident by our devoted customers who purchase year after year from us and by the many testimonials we receive from them."
|On Mar 23, 2012, diPomi VALLEY VILLAGE, CA wrote:
I have to say that I have had only good experiences with Breck's Bulbs, and have ordered from them for a number of years now. I think they may be short staffed a bit, as the only negative I have is that when I emailed them about some lillies not coming up, they simply reordered them for me, which was more than I was asking at that time - I took it to mean that they stood behind their products, but didn't have the means to speculate on my particular situation.
On Mar 23, 2012, Breck's Bulbs responded with:
"On Mar 27, 2012 12:48 PM, Breck's Bulbs responded with:
Thank you very much for your posting. We do ship according to the USDA recommendations. Unfortunately, those zones do not recognize geographical features such as areas of elevation, micro climates, etc. We sincerely apologize to any of our customers who fall into these categories, but we are currently reviewing the zones and plan on making some changes that will hopefully solve this issue."
|On Feb 13, 2012, cathrn67 louisburg,
United States wrote:
Can't believe all the negs here! I have ordered on and off from them for the last 12 years. I think the only problem I encountered was getting a common spiderwort over the Blushing Bride I ordered. Never knew if they sent the right one because a Vole promptly ate it. I think a lot of plants/bulbs not coming up are due to weather and voles which the company should not be responsible for. I will be placing an order in the next couple of weeks and expect the best!
On Feb 13, 2012, Breck's Bulbs responded with:
"On Feb 14, 2012 5:30 PM, Breck's Bulbs responded with:
Thank you so much for your wonderful testimonial. You are correct there can be many factors as to why plants do not survive. Just remember we do offer our lfetime guarantee for as long as you garden. Happy Gardening!"
|On Jan 2, 2012, ckb0522 Lexington, SC wrote:
I began ordering from Breck's approximately five years ago and am very pleased with every purchase made...and their have been many. I have followed the directions/advice that accompanied the plants and have NEVER needed to return or replace ANY of my purchases. The first four years I was planting in Clarksville, TN and now I am planting in Columbia, SC. The mature bulbs in Clarksville have returned and multiplied wonderfully...daffodils, lillies, hostas, etc. My new plantings here in SC are also doing beautifully.
On Jan 2, 2012, Breck's Bulbs responded with:
"On Jan 3, 2012 11:46 AM, Breck's Bulbs responded with:
Thank you so much for feedback concerning your experience with our company. We really appreciate you sharing your experience with us."
|On Dec 21, 2011, Barbara777 Larkfield-Wikiup, CA wrote:
On 12/14/11 I ordered 6 "Kris Kringle" tulips for gifts at Christmas. I called on 12/20/11 to find out the shipping information and was told that they would not ship until 2012. They had run out of the product and not notified me. Their customer service was terrible, only offer was to sell me another product at twice the price. I found out that they use a third party customer service call center, you can't actually talk to someone at Breck's that might care. I have used Brecks.com for years but will never order from them again.
On Dec 21, 2011, Breck's Bulbs responded with:
"On Dec 30, 2011 9:43 AM, Breck's Bulbs responded with:
Thank you for letting us know about the problems you experienced with our call center and your order. A customer service representative will be contacting you for your account information and to rectify this for you."
|On Oct 30, 2011, coldreach Hilton, NY wrote:
So far so good. I ordered 300+ bulbs on Oct. 12, 2011. I was billed out right away. However, 12 days later I recieved an email stating that my shipment would be sent out any time between Nov 4- Nov 23. REALLY! I called customer service and explained that I live in upstate NY and by then there will be at least 6 inches of snow on the ground. She said she would place a priority shipping status on the order. Low and behold, the shipment arrived 4 or so days later. WOW. I have planted the bulbs today. They look great. I just hope that they look great when they flower. I have ordered from several of the sister companies and have had no problems with service, refund, or delivery. Hopefully I can update this post in the spring with a true positive. Reading others comments, I am a bit nervous. Looking forward to the display of colors. My only real complaint/recommendation is don't bill the customer until the Item ships. When billing right away, it gives the customer the sense that the shipment will arrive within 7-10 days maximun.
On Oct 30, 2011, Breck's Bulbs responded with:
"On Oct 31, 2011 11:26 AM, Breck's Bulbs responded with:
Thank you for your feedback. We appreciate what our customers have to say and use your comments to better improve our company. Please let us know if you have any problems. Happy Gardening!"
|On Oct 4, 2011, laurafont Worcester, MA wrote:
I have planted Brecks bulbs every year for 15 years at two properties in Massachusetts and have only had one group of bulbs fail, and that was because I took a chance and planted them in an area that did not receive enough sunlight. Also I ran out of bulb booster on some of them. Most of the complaints I have read on this site are from people who keep returning merchandise. If you follow instructions on planting depth, fertilize, and avoid planting in too much shade you should have no problem. No. I am not a Breck's representative. I have just had better results from Brecks and Dutch Gardens than from Home Depot and other sources. In fact, I don't dig up my bulbs, just let them winter over, and I have never lost any bulbs other than the group I experimented with. Bear in mind that I only have the normal style tulip bulbs, daffodils, grape hyacinth, and some low-to-the-ground carpet variety of flowering bulbs. (My mother told me that some of the tulip varieties such as the lily style must be dug up and replanted annually though she leaves the regular bulbs in the ground over winter.) If I had a customer that kept returning merchandise I would assume that he was doing something wrong in planting and care and I would refuse to let him reorder also.
On Oct 4, 2011, Breck's Bulbs responded with:
"On Oct 5, 2011 9:15 AM, Breck's Bulbs responded with:
Thank you so much for your testimonial about our bulbs and service. We do our best to provide excellent service and offer top quality bulbs. Happy gardening to you."
|On Sep 13, 2011, March13 CLIFTON PARK, NY wrote:
I also received a letter stating that I was no longer able to order from this company again. I was so upset that I called and spoke to rude customer service people who informed me that getting such a letter means that I also cannot order from their other companies as well. These include Springhill, Gardens Alive, Gurney and Henry Fields. I have been purchasing from these companies for years. I have a very large yard and spend thousands of dollars every year so my yard can be used for charity events. I do not believe these companies should offer lifetime guarantees if they are not going to honor them. In fact, the main problem that I have had in recent years is that they do not send what I order. For example, shrub lilies should not be 4' tall, shrub apricot roses should not be 3' tall, white feather hostas come out and stay pure green. I also get upset when I order a specific color and they substitute without asking first. If I wanted the color they sent me...I would have ordered it. Another problem they have is their timing. I live in the northeast and get items sent to me in March. When I call...I am told to keep them in the refrigerator. After weeks (or until the correct planting time), they are starting to form mold or getting mushy. I suppose this is my fault as well. I feel their letter was very degrading to a long time, loyal customer. The only saving grace is that there are many other companies to order from. I do not recommend using any of the companies I mentioned above.
On Sep 13, 2011, Breck's Bulbs responded with:
"On Sep 23, 2011 1:58 PM, Breck's Bulbs responded with:
I apologize for the problems with your account. A customer service representative will contact you for your account information and check into this for you."
|On Sep 5, 2011, Snowbabymama Custer City, PA wrote:
After ordering from Breck's for a number of years, I received a letter stating that since a majority of my purchases have been reshipped, replaced, etc., that "our products are not a good match to your needs." They will not process any further orders; they have canceled my pending orders (which I have ordered months ago and paid for in advance; and my reshipments have been cancelled -money to be refunded. This is all in spite of and contrary to their "lifetime guarantee" which has no exclusions. My fail rate on my bulbs and plants were unusual this year because of our extraordinary harsh winter and spring flood rains - collections were lost. I only seek replacement for plants that fail within the first year; after that it is my loss. I had made a new garden area last year, prompting orders (which needed replaced), and I also placed new orders because I decided to increase the number of plants. I now have a this empty garden bed and all my orders (replacement or otherwise) have been canceled. They are banning me from ordering and won't provide me with the replacement plants under their guarantee of "full refund or replacement, whichever you prefer." Now I must scramble to try to place a new order with a competitor this late in the season.
On Sep 5, 2011, Breck's Bulbs responded with:
"On Sep 6, 2011 9:23 AM, Breck's Bulbs responded with:
Thank you for your posting. We will have a customer service representative contact you for your account information and check this out for you."
|On Aug 20, 2011, OceansEdge Conception Bay South,
Posted on August 19, 2011, updated August 20, 2011
On August 19th, 2011, OceansEdge added the following:
There are reasons why I rely on web and fax for mail ordering, I don't do phone orders.
While I do understand that occasionally one can have problems with their website, surely it isn't terribly difficult to see that your fax machine answers the phone?
On August 20th, 2011, OceansEdge added the following:
I was finally able to place the order through a different computer and sending the order as a 'guest', rather from being logged in. (my computer automatically logs me into my accounts on various websites).
I really do think that your support team needs to learn how to be more helpful than simply suggesting people return to the website (if it didn't work this time why would that suddenly change next time) or calling - if I could call you, I would have when I first had the problem.\
Hopefully there won't be any difficulties with the order itself.
On Aug 20, 2011, Breck's Bulbs responded with:
"On Aug 19, 2011 11:38 AM, Breck's Bulbs responded with:
Vicky, we apologize for the trouble you have had trying to place your order. A customer service representative will contact you and place your order for you if you like. We will still honor your coupon. We have contacted our IT department to have our website checked out. We also have an 800 number you could call if you would prefer and they can take your order as well. Our number is 800-644-5505.
|On Aug 5, 2011, pine_acres Oneida, WI wrote:
I'm really surprised by all the negative comments for this company. I absolutely love ordering bulbs from Brecks! Every year I layer 300-500 bulbs into my perennial beds and a good deal of them come from Brecks. The bulbs are always large, in excellent condition and packaged well. I feel their selection is very good also.
On Aug 5, 2011, Breck's Bulbs responded with:
"On Aug 11, 2011 9:51 AM, Breck's Bulbs responded with:
We really appreciate you taking the time to post your experience with our company, thank you and Happy Gardening!"
|On Jul 1, 2011, alenag25 Denver, CO wrote:
I've only used Breck's twice so far, but am VERY impressed! My first purchase was a daylily lover's grab bag. I thought I would receive a bunch of tiny seedlings, but got two boxes filled with actual plants. My second purchase was the garden lover's grab bag.
On Jul 1, 2011, Breck's Bulbs responded with:
"On Jul 5, 2011 9:54 AM, Breck's Bulbs responded with:
Thank you very much for sharing your experience with our company. We are very glad that you were happy with our grabs bags. Happy Gardening!"
|On Jun 20, 2011, yla1031 Lafayette, IN wrote:
Posted on May 28, 2011, updated June 20, 2011
On June 20th, 2011, yla1031 changed the rating from negative to neutral and added the following:
The company sent me a gift certificate to apologize. I am happy with the plants that did arrive. I will give them another chance in the fall.
On Jun 20, 2011, Breck's Bulbs responded with:
"On May 30, 2011 9:23 AM, Breck's Bulbs responded with:
We apologize for the delay in shipment. I checked on your order and your bulbs were shipped from Holland. A customer service representative will be contacting you about the rest of your order."
|On Jun 15, 2011, denversun Denver, CO wrote:
I placed an order from Brecks on April 19th for three items. They shipped one item promptly, another item some time later and I have been waiting two months now for the final item which was important to my spring planting plans (final item had a count of 5). I finally call Brecks on Monday of this week (after calling a few times over the last couple of months) to understand why the ship date has been pushed back multiple times and was now estimated as late as the last couple weeks of July?! That is nearly THREE months after the order. They told me how bad the season was in Ohio this year due to bad weather but that they were putting a 'rush' on my order - I thought their product came direct from Holland??? This is misleading at best. But it gets better...I went online this morning and noted they cancelled my order for the final item I have been waiting two months for. No email, no call and when I called them they said they are only returning a fraction of my total amount for the full order. Doesn't make any sense at all and on top of that their 'sister company', Michigan Bulb, did the same thing in canceling part of an order I just place about 10 days ago. This experience, coupled with the refund I had to request on my items from last fall due to them not coming up this spring was the end of it for me with Brecks and all their affiliates. I wanted to share this with the Dave's community (I rarely, if ever, post negative about a company) but this one is comical at best. Urgh - off to the local store to buy my items (probably should have done that from the get-go).
On Jun 15, 2011, Breck's Bulbs responded with:
"On Jun 16, 2011 9:29 AM, Breck's Bulbs responded with:
Thank you for letting us know about the problem with your order. A customer service representative will be contacting you for your account information. We will do whatever we can to make sure you are taken care of. We apologize for any inconvenience."
|On Jun 14, 2011, loveforplants Austin, TX wrote:
Posted on June 6, 2011, updated June 14, 2011
On June 14th, 2011, loveforplants added the following:
I did get an email from brecks and I responded to itbut they havent gotten back to me after I provided them with the information that they asked
On Jun 14, 2011, Breck's Bulbs responded with:
"On Jun 6, 2011 3:57 PM, Breck's Bulbs responded with:
Thank you for your posting. We apologize for the rudeness of our agent. A customer service representative will be contacting you for your account information and take care of this for you."
|On May 31, 2011, bwalls Ridgecrest, CA wrote:
Posted on May 23, 2011, updated May 31, 2011
On November 16th, 2010, bwalls added the following:
I just received my daffodil grab bag from Brecks and I'm THRILLED! For $19.99 plus shipping I got $350. 00 worth of bulbs. I have 50 of the summer cheer daffodils and 15 of the spring cheer---so I'm extremely happy. I got the shrike, raffles, and pensioner daffodils; I've never had a 2010 or 2009 Award Winner before---or any Award Winner for that matter, so I'm interested to see these. If I could give a Double Positive review, I would. I guess I've just lucked out, because it's still warm in the California desert, so planting now isn't an issue. Lucky me!
On May 23rd, 2011, bwalls added the following:
I've ordered again from Brecks and the shipping is ridiculous!!!
I bought some for me and then some for my mother for Mother's Day (4/28 and 5/1 order 11210712000 and 11180312200) and shipping has been delayed three times! I live in the desert, and I needed to get them in the ground ASAP. I emailed them, but only got a form letter that didn't address the issue that they needed to ship my order now. I can see why other people get so irritated.
On May 23rd, 2011, bwalls changed the rating from positive to negative and added the following:
I've ordered again from Brecks and the shipping is ridiculous!!!
I bought some for me and then some for my mother for Mother's Day (4/28 and 5/1 order 11210712000 and 11180312200) and shipping has been delayed three times! I live in the desert, and I needed to get them in the ground ASAP. I emailed them, but only got a form letter that didn't address the issue that they needed to ship my order now. I can see why other people get so irritated.
On May 31st, 2011, bwalls changed the rating from negative to positive and added the following:
I received my grab bag today, May 31...a month after I ordered, but I I'm going to change my feedback. The plants in the grab bags are just so nice---hostas, dahlias, glads, Mexican shell flower, lilies, asclepias, sedum. It may be too late for the glads and lilies since they are already starting to bloom in my yard, but for the money paid I received some great things. Also, my mom was really happy with her delayed Mother's Day surprise. It was still a good planting time for her---just not for me and my desert zone. Also, I really appreciate the person (s) who monitor this site from Brecks because he/she gets on top of it faster than any email or telephone call supervisor.
On May 31, 2011, Breck's Bulbs responded with:
"On Nov 15, 2010 8:46 AM, Breck's Bulbs responded with:
Thank you for your feedback. We appreciate you taking the time to let us know about your experience with us.
On May 23, 2011 1:49 PM, Breck's Bulbs added:
Thank you for your feedback. Your order is on the way and you should receive it in approximately the next 7-10 days. We apologize for the confusion as the bulbs are shipped from Holland and take about 4 weeks for delivery."