Comments regarding Breck's BulbsClick here to return to Breck's Bulbs's listing.
|On Oct 28, 2013, deba114620 Rochester, NY wrote:
I ordered bulbs and mini garden furniture on my iPad using my debit card. I never received an email about the order and My account was never charged so I thought the order didn't go through. Several months later the bulbs and furniture came in the mail and they said I opened a credit account . I called three separate times as I never opened a credit account and I was confused about the amounts charged. I was on the phone for over an hour as they sent me from customer service to credit several times. They told me I made the order on the phone which I never did and that I told them I would pay for them later thereby opening a credit account. This never happened. So, I ended up paying $16.99 for four bulbs ( and since I don't have the catalog I can't dispute it but I NEVER would pay that much for 4 bulbs.) I returned the mini furniture and then they sent me a bill for 11.00+ shipping costs. I will never buy from Brecks or any associated company again. This is the worst customer service ever.
On Oct 28, 2013, Breck's Bulbs responded with:
"On Nov 16, 2013 11:19 AM, Breck's Bulbs responded with:
We appreciate your feedback. I apologize for the problems you had with our company. One of our customer service representatives will contact you for your account information and figure out what happened concerning your order."
|On Oct 19, 2013, PapayalizaLiza Lincolnville, ME wrote:
Posted on October 18, 2013, updated October 19, 2013
On October 19th, 2013, PapayalizaLiza added the following:
Just to note, although their prices are high, that is not the point here. The point is the company purposely misleads. Also, the poppy roots arrived October 18 for my zone 5 garden...much too small to stick in the garden and expect them to survive...I potted them up and put them in a cold frame to overwinter....we'll see if they make it.
On Oct 19, 2013, Breck's Bulbs responded with:
"On Nov 16, 2013 11:34 AM, Breck's Bulbs responded with:
Thank you for letting us know about the problems with your order. I checked on the Trebbiano and this is a new dahlia, the color of this one is black. I also checked the Nuit d'Ete and found the color of this one is a deep red. I apologize for any confusion. The allium can range in color from a dark purple to blue, the picture of the allium was not altered at all. The poppies you received can be planted at this time of year as long as the ground is not frozen. Keeping them in a cold frame will be fine but may set back the growing time in the spring since they will need to be replanted."
|On Sep 28, 2013, nclivin Salisbury, NC wrote:
Got my "Riot" Daffodil bulbs yesterday! Huge bulbs.
On Sep 28, 2013, Breck's Bulbs responded with:
"On Sep 30, 2013 10:25 AM, Breck's Bulbs responded with:
Thank you for sharing, enjoy your bulbs."
|On Jul 14, 2013, marriedthepope Eau Claire, WI wrote:
Pulls the same stunts as the "other large company." Cancelled orders without notice and REAL bait and switch on their website. Disappointing to say the least. I won't be purchasing from them this fall. Customer support and good communication are really all it takes to keep my business. When you lie to me or try to be deceptive I WILL go somewhere else.
On Jul 14, 2013, Breck's Bulbs responded with:
"On Jul 16, 2013 10:13 AM, Breck's Bulbs responded with:
We appreciate you letting us know about the problems you had with your order. We would be happy to check into this for you and do what we can to correct the problem. One of our customer service representatives will contact you for your account information."
|On Jun 26, 2013, cybergal Round Valley, CA wrote:
Just found out that the elephant ear collections we had ordered and paid for in advance over two months ago were cancelled without notification (no email, no phone call) two weeks ago. These bulbs are a major part of a special landscape design, all hardscape has been purchased dependent on using these elephant ears bulbs .... the yard is under construction .... contractors are waiting to add these bulbs ... and now I find out that Brecks doesn't have product and I was told doesn't intend on shipping these plants. While I was on the phone with the representative, I pulled up their website and they are still selling elephant ears. The representative informed me that although they were selling them and they showed available on their website, I shouldn't count on them being shipped. This is the first time I've ordered from Brecks, and it is totally unacceptable for a company to sell product they KNOW they do not have. At this point I'm waiting for a phone call to find out if they can source product for this landscape design ... however, this incident makes me wary to order from Brecks again. I work under tight deadlines and need to trust that a nursery will ship product as advertised on time and a good quality product. So far, I'm a very disappointed customer.
On Jun 26, 2013, Breck's Bulbs responded with:
"On Jun 28, 2013 9:19 AM, Breck's Bulbs responded with:
I apologize for the problem with your order. One of our customer service representatives will contact you for your account information and check on this order."
|On Jun 8, 2013, janetantrim Shelton, WA wrote:
they send substitions ALL the time,, ive wasted a fortune on there stuff and ended up with something else... they say it right in there ordering info they WILL substitute,,,,if they are out of stock they will give you whatever they have closest to it NOT what you wanted in the first place,,,,
On Jun 8, 2013, Breck's Bulbs responded with:
"On Jun 11, 2013 11:25 AM, Breck's Bulbs responded with:
We appreciate you letting us know about the problem with your order. One of our customer service representatives will contact you for your account information and take care of this for you."
|On Jun 8, 2013, jdawn5 Wadsworth, OH wrote:
I ordered a few grab bags a little while back and just found out by going to their website that they cancelled my order. They sent no email informing me of the cancellation. I would have been waiting for my items to arrive for a long time if I had not thought to check. What a disappointment. I was looking forward to trying the company's product. I think that the lack of notification speaks volumes of the customer service.
On Jun 8, 2013, Breck's Bulbs responded with:
"On Jun 11, 2013 10:48 AM, Breck's Bulbs responded with:
Thank you for letting us know about the problem with your order. I apologize you were not notified of the cancellation. One of our customer service representatives will contact you for your account information."
|On Jun 7, 2013, PNuts Charlotte, NC (Zone 7b) wrote:
I love the quality of the bulbs and plants I get from Breck's. They grow and bloom relatively quickly and have provided years of beauty and fragrance in my garden. Sadly, this company has also begun to have shipping problems and I would be highly hesitant to order from them in the future. Gardens Alive and all the Scarlet Tanager subsidiaries have really dropped the ball this growing season and I don't want to have to go through the hassle of continually asking where my plants are or having shipping dates pushed back again and again. If they ever get their act together, as it once was, perhaps I'll order from Breck's again. Their products are excellent, the logistics are horrid!
On Jun 7, 2013, Breck's Bulbs responded with:
"On Jun 11, 2013 10:41 AM, Breck's Bulbs responded with:
Thank you for your feedback we appreciate your suggestions. I will let our shipping department know about the shipping issues we have had this season."
|On May 22, 2013, HouseofFlowers ROSLINDALE, MA wrote:
This was my first time ordering from Breck's. I have received gifts from others that were shipped directly and had positive experiences so I had to try my luck and order something directly.
On May 22, 2013, Breck's Bulbs responded with:
"On May 23, 2013 10:44 AM, Breck's Bulbs responded with:
We appreciate you taking time to share your experience with our Company. We strive to ensure our customers are completely satisfied and take pride in doing so. We hope you enjoy your garden!"
|On May 11, 2013, nancyelatimer Union City, TN wrote:
I have ordered from Brecks overs many years. The stock is very good. The selections is wonderful, they break up the order into several smaller orders to better optimize planting time (if large and my orders always are). I love that Brecks sends me updates regarding when items are to be shipped and updates if items are held up. I would not hesitate to buy from them. I am a very experienced gardener.
On May 11, 2013, Breck's Bulbs responded with:
"On May 11, 2013 10:34 AM, Breck's Bulbs responded with:
Thank you for your wonderful post about our products and our service. We enjoy hearing from our customers. Happy Gardening!"
|On May 6, 2013, BOSTGardener Lexington, MA wrote:
I know this company gets very mixed reviews, but I have only positive things to say about Breck's. I've ordered from Breck's a few times over the past 3 years, and sometimes I'm been impressed by what I've unpacked from the box (bulbs) and sometimes I haven't (garden phlox bareroot plants). However, with few exceptions, everything that I've put in the ground has flourished - beyond expectations (even those pathetic phlox that I'd given up for dead). When something really hasn't grown, Breck's has given me a refund with no hassle. I agree that Breck's retail prices are high -- I imagine that they're marked up so that they can be marked down for their 50%-off sales and ubiquitous $25 off $50 promotions. But who purchases from Breck's at regular retail prices anyway?
On May 6, 2013, Breck's Bulbs responded with:
"On May 8, 2013 10:53 AM, Breck's Bulbs responded with:
Thank you for your wonderful post about our company and our products. Happy Gardening!"
|On May 5, 2013, reeve1 Plano, TX (Zone 8b) wrote:
I have to give credit where credit is due. I have received bad, moldy, and dead plants from Breck's in the past. It's been 5 years or so since I ordered from them and, although I don't like getting plants as bare root in bags of peat moss (or sawdust) I received 8 plants from Breck's, all in bags and all showing new growth and healthy. I would definitely order from them again. Thanks Breck's! The improvements are noticed!
On May 5, 2013, Breck's Bulbs responded with:
"On May 8, 2013 10:29 AM, Breck's Bulbs responded with:
We appreciate you letting us know about your order.Thank you for your nice feedback. "
|On May 3, 2013, 50Carrots Chesapeake Ranch Estates-Drum Point, MD wrote:
I ordered 10 Eyeliner Lily bulbs and Border Music and Wild Horses Daylilies. Everything arrived plump, healthy and well-packaged at the end of March. I was surprised to receive the daylilies so early in the year. The long range weather forecast was good so I planted them. They are totally top quality daylily fans and are thriving in the lovely spring weather. For me, Breckís customer service, packaging, shipping schedule, and items ordered are all five out of five. Iím very much looking forward to ordering my fall planted bulbs.
On May 3, 2013, Breck's Bulbs responded with:
"On May 8, 2013 10:10 AM, Breck's Bulbs responded with:
Thank you so much for your wonderful testimonial about our products. Happy Gardening!"
|On Apr 24, 2013, tia100175 Buffalo, NY wrote:
Posted on April 22, 2013, updated April 24, 2013
On April 24th, 2013, tia100175 changed the rating from negative to neutral and added the following:
I am going to change my rating to neutral for now. I am content that someone has read my concerns and rectified them. I would have preferred not writing a bad review in the first place but nonetheless, I got a response. I thank you for that. Once I receive the rest of my orders and get everything planted, I will come back and give an update and possibly change my rating. Hopefully to positive.
On Apr 24, 2013, Breck's Bulbs responded with:
"On Apr 23, 2013 1:01 PM, Breck's Bulbs responded with:
Thank you for your post. I apologize no one has gotten back to you about your email. I have reshipped the items to you. Your new order number is 31130627800."
|On Apr 20, 2013, Mylena1 Cliff Island, ME wrote:
I had been getting Breck's catalogues for a few years but I didn't order from them as I thought their prices were too high. Then at last I ordered a lot of daffodil and tulip bulbs as well as other small spring bulbs. My order was shipped early enough to plant the bulbs at the proper time and all the bulbs looked very good and healthy. Now all the daffodils, some tulips and small spring bulbs are blooming and the flowers are really beautiful. Now I look where else I would like to have a lot of spring color and I am planning to place another big order at Breck's. Thank You, Breck's, and I hope you will never disappoint me in the future.
On Apr 20, 2013, Breck's Bulbs responded with:
"On Apr 23, 2013 12:42 PM, Breck's Bulbs responded with:
Thank you for your feedback. We always want our customers to be happy."
|On Apr 11, 2013, evelyn_inthegarden Sierra Foothills, CA (Zone 8a) wrote:
Wow! What a nice order! I took a chance with all of the negative comments on this forum, since they had something that was not offered elsewhere. It is just a small order but everything looked in fine condition...the bare root items were properly hydrated. This is the best order that I have received from them so far.
On Apr 11, 2013, Breck's Bulbs responded with:
"On Apr 17, 2013 1:53 PM, Breck's Bulbs responded with:
Thank you for your posting. If you have any problems just let us know and we will gladly take care of them for you. Enjoy your garden!"
|On Apr 6, 2013, Summerr Seattle, WA wrote:
Love this company! I am lucky enough to be on their "early sale" customer list which allows me to buy top quality bulbs for a fraction of the price available from other companies, even during Breck's own regular pricing season. I highly recommend this company to others and I personally buy from them every year (at least once!).
On Apr 6, 2013, Breck's Bulbs responded with:
"On Apr 10, 2013 9:03 AM, Breck's Bulbs responded with:
Thank you so much for your wonderful testimonial of our company. Happy Gardening!"
|On Apr 4, 2013, kawani Indianapolis, IN wrote:
Last fall I ordered several daffodil bulbs from Breck's and the bulbs I received seemed to be very good bulbs. Unfortunately I became very ill and the bulbs sat in my dining room for 2 months before I could get outside to plant them. I held out no hope that any of them would grow,but did not want to throw them out! I walked around my garden 2 days ago and was amazed to see that not only had some of the daffodils emerged, but they ALL have! I think I would have to call those quality bulbs!
On Apr 4, 2013, Breck's Bulbs responded with:
"On Apr 5, 2013 12:18 PM, Breck's Bulbs responded with:
Thank you so much for sharing your experience with us. Happy Gardening!"
|On Apr 4, 2013, ashleykle Newton, KS wrote:
Posted on January 6, 2013, updated April 4, 2013
On January 6th, 2013, ashleykle added the following:
My orders included:
Pink Daffodil Collection
Hardy Gladiolus Mixture
Lion King Dutch Iris
My Story Daffodil
Hosta Mixture Super Sak
Daring Deception Reblooming Daylily
Miss Feya Turban Lily
Persian Blue Allium
Beau Regard Allium
Yellow Foxtail Lily
Hosta Mixture Super Sak (I ordered more in my second order)
Astilbe Mixture Super Sak
Purple de Oro Reblooming Daylily
Top Brass Lifetime Peony
Breck's Food for Bulbs and Perennials
Erin Lea Reblooming Daylily
Sorry! Read the wrong invoice for the second half of my list. To add, the Breck's Food for Bulbs came OBSCENELY late. Way after the rest of my stuff and toward the end of the season. I had to go buy food form somewhere else for this season, though I'll save it and use it next time.
On April 4th, 2013, ashleykle added the following:
Right now I will leave my rating as positive, though it may change. Still too early to comment on the growth of my Fall 2012 plants.
An early note on my Spring 2013 plants:
Plants were ordered in January and most of the order was marked as shipped on March 25, 2013. Shipped, anywhere else, means the items will get to the deliverer SOON. As of April 4, 2013, UPS says the ticket was made March 25, but they haven't received the items.
I decided to call in and was informed that my "shipped" order should be expected April 21 - April 27. We'll see.
While on the line, the customer service rep said the other three items should be expected to arrive April 18 - May 9.
I somehow doubt it will get here the 18th if items that "shipped" March 25th won't be.
On Apr 4, 2013, Breck's Bulbs responded with:
"On Jan 7, 2013 11:34 AM, Breck's Bulbs responded with:
Thank you for your posting. We appreciate our customers letting us know about their experience with our company. good or bad. Unfortunately we had problems getting the bulb food from our vendor and I truly apologize for the lateness."
|On Apr 1, 2013, Libbydarlin Chase City, VA wrote:
Have been stung SO MANY TIMES by Brecks, Dutch Bulbs, Michigan Bulbs, etc. mail order bulb companies. If you want quality bulbs, order Brent and Becky's Bulbs spring and fall catalogues. We have visited their site in Gloucester, VA. and the gardens are small but just lovely. Soooooo..... buy your bulbs from a reputable dealer.Our own local little greenhouse has quality BIG bulbs and you get to pick out the ones you want, but their variety is limited. Local home improvement stores usually have a decent bagged collection in the fall for naturalizing, but the variety is limited and the quality is so-so. Brent and Becky's Bulbs will give you the best bang for your buck and they have a nice variety of easy to grow bulbs.
|On Feb 26, 2013, mpwifey Colorado Springs, CO wrote:
I love the daffodils I got from Brecks. Unfortunately I had problems with my last two orders. I bought two midnight mystique hyacinths in 2011. The Arrived Nov that year. Ground was already frozen. Planted them anyway. They never came up spring 2012. most of my other bulbs I had ordered never came up either. but the were cheap wasn't worried about them, figured they just didn't like growing in high altitudes and dry weather of Colorado. The hyacinths were expensive and I know for a fact they grow well here. In March 2012 I placed and order that included 1 WILD HORSES REBLOOMING DAYLILY
On Feb 26, 2013, Breck's Bulbs responded with:
"On Feb 27, 2013 12:26 PM, Breck's Bulbs responded with:
Thank you for your feedback and I apologize no one has replied to your emails. One of our customer service representatives will contact you for your account information and take care of this for you."
|On Feb 20, 2013, jampinot Vancouver, WA wrote:
Posted on February 25, 2009, updated February 20, 2013
On April 3rd, 2009, jampinot added the following:
I was asked by a Manager who worked for Brecks what they could do for me to make me satisfied. I told them that they could cancel my current order that was on the books and refund my order or the Coral bells. I also said that they could ship me their Lily Tree Collection and replace the Garden Pleasure Trees that didnt come up. The manager said no problem. I received a check for the coral bells and the products I requested were placed on order. I just got an email telling me that the product I had cancelled was shipping a month late. I then went online to check the replacement order for the Lily trees and found out that it had been cancelled and I wasnt notified.
The first customer service person I spoke to couldn't find my order that is shipping a month late and I know will show up. They also said that the Lily Trees had been cancelled because they were out of season and even though they were cancelled they were shipped in the fall. I didnt believe him so I called another representative and told her that I could place an order now and get the same product. She told me that the orders that were placed were discontinued items and that is why they were cancelled and they wouldn't ship. I gave her the new sku numbers and she first told me that I couldn't have the new product because it was now more expensive according to their supervisor. I asked to speak to that supervisor. After waiting over 10 minutes on line the representative came back on line to say that they would place the order at the new price and will ship it to me now. The fact that these wont ship for 4 to 6 weeks will mean that they probably won't even grow and I will be doing this all over again in the fall.
Why can't Brecks hire some knowledgable people. The fact that I could order the product now and it would ship in 4 to 6 weeks after being told that it was cancelled in the first place because they can't ship Lily Trees in the spring means that he hasn't a clue as to when product ccan ship. He didn't even look online to find out that they were currently shipping the product. The fact that it took two supervisors to approve a replacement of $65 when I should have demanded a refund for the 10 sales orders I provided the manager with for product that didn't grow, arrived unsatisfactory or were only one color would have amounted to easily over $350.
I won't be ordering from Brecks ever again. I found Stargazer lilies at a garden store that were bigger and looked better for only $6.97 for 7 bulbs will send me back there. They also had all the ones availabe at Brecks along with two new ones I haven't seen at Brecks for the Oriental and Asiatic Lilies. I also bought some Hyacinths and Tulips for over half the price of Brecks at the same store and they out performed the Brecks product again for a fraction of the cost. I brought back my receipt for one package out of 12 that didn't perform as well as the others and was issued a credit immediately, not told they would reship it to me the following fall.
At least Springhill issued a check to me this year for product that shipped while there was a major snow storm in the midwest and it showed up dead.
I will never spend another dime at any online store selling plants or bulbs. The perennial plants that Brecks send for $10 as a 3 inch pot can be bought at Home depot full size (1 gallon) for $7.97.
My advice for those who are buying from any of these huge online stores is to check their local gardening centers and if they don't have what they like then get them from a local nursery or one in the states close to where you live. You should see the beautiful tuilips my neighbor bought from Skagit Valley (Mt. Vernon, Washington). They were the tallest and most beautiful tulips I have seen. I am going up there in April and to a show in Woodburn, Oregon to order my bulbs I can't find in my local stores or for those that Brecks claim to grow 24 inches(never happens) and are assorted colors (7 of one and one each of the other 3 or 5.
On February 20th, 2013, jampinot added the following:
Buyers beware.Brecks says that they guarantee their products for life. Not so. I asked to have some products replaced because after 2 or 3 years the bulbs stopped growing or ones I ordered the previous year and they only replaced some of the bulbs and cancelled the other replacement orders and sent a letter saying that they no longer wanted to do business with me because I ask them to replace too many of the products I buy. Never on their website do they say that they won't replace product if you ask them too much. I was buying $200+ per year and some of those products did well and didn't have to be replaced. I have found other growers I am going to try this year. I had several products that died this past year, a peony that was only 2 years old. I bought one from a local store that was large and half the price of the starter I got from Brecks that only had two flowers this year. I will be buying more locally. I found a Tree Lily farm a couple of miles from my home. Just beware that Brecks won't honor their guarantee if your product doesn't perform.
|On Dec 7, 2012, Cougzone Seattle, WA wrote:
I ordered bulbs from this company in the fall. I promptly sent a check to fully pay for my purchase. The check cleared my bank about 1 week later. Now Brecks keeps sending me notices that I am past due. I contacted the customer service department who requested that I fax them a copy of my cleared check, which I promptly did. I called 1 week later to confirm my account had been credited and was told "they are working on it". I asked what exactly that meant and they could not tell me. I asked for a supervisor who also could not provide me further details. I also questioned why it takes over 1 week to credit my account. The supervisor had no answer. This company has horrible customer service and I have yet to speak with a representative who has been helpful or willing to simply credit my account. THERE ARE LOTS OF BULB COMPANIES. IN THE FUTURE I WILL NEVER USE BRECKS AGAIN. TERRIBLE EXPERIENCE.
On Dec 7, 2012, Breck's Bulbs responded with:
"On Jan 7, 2013 11:49 AM, Breck's Bulbs responded with:
I apologize for the problems you are having with your account. One of our customer service representatives will contact you for your account information and check on your account for you."
|On Nov 20, 2012, MyRee Brigham City, UT (Zone 5b) wrote:
I have been very happy with the quality of bulbs that were delivered this fall. The bulbs were large and appeared to be very healthy. The order came in a timely manner and well packed. I will buy from this company again.
On Nov 20, 2012, Breck's Bulbs responded with:
"On Nov 21, 2012 12:55 PM, Breck's Bulbs responded with:
Thank you for you wonderful testimonial. We appreciate you taking the time to post. Enjoy your bulbs!"
|On Nov 8, 2012, mariasnoek Portland, OR wrote:
Received a package from Breck's. It happened to be a present from my sister, but was not told so by Breck's. The packing list contained 4 species of bulbs. One species was missing. The count of the bulbs was wrong in 2( 17 instead of 18 bulbs) of them and of the Narcissus Poetica ( 5 bulbs) one was so rotten and moldy that is was ready for the garbage-can. I hope you can open these photo's I took of them./Users/Mhecht/Desktop/DSCN2279.JPG/Users/Mhecht/Desktop/DSCN2282.JPG.
On Nov 8, 2012, Breck's Bulbs responded with:
"On Nov 13, 2012 11:02 AM, Breck's Bulbs responded with:
We appreciate you taking the time to post and apologize that the bulbs were not in good shape. We would be happy to reship some new ones to you. One of our customer service representatives will contact you for your account information."
|On Oct 19, 2012, TabCatter Rutherford, NJ wrote:
Round 1: I selected about $150 worth of Fall delivery bulbs. When I went to check out, the website kept asking for the code data from the catalog the company had sent me in the Spring. I put the codes in four times -- and then it indicated that Special had expired. Why not say that the first time???
On Oct 19, 2012, Breck's Bulbs responded with:
"On Oct 31, 2012 9:42 AM, Breck's Bulbs responded with:
Thank you for your posting. We apologize for the problems you had. One of our customer service representatives will contact you and work out your order with you."
|On Sep 30, 2012, Laurie777 Renton, WA wrote:
Posted on September 30, 2012, updated September 30, 2012
On September 30th, 2012, Laurie777 added the following:
I want to add to try the "WOW tulip collection" - they'll knock your socks off!
On Sep 30, 2012, Breck's Bulbs responded with:
"On Oct 3, 2012 11:40 AM, Breck's Bulbs responded with:
Thank you so much for your feedback, enjoy your bulbs."
|On Sep 24, 2012, churace Somerville, MA wrote:
1.One Sep 9, I placed my first order, amounting to $131.47, on the phone with the Breck's representative, Anna, who confirmed the shipment will be made by last week of Sept. The shipment date is just right as I have to go aboard right after that so I can have time to do the planting.
On Sep 24, 2012, Breck's Bulbs responded with:
"On Sep 25, 2012 10:37 AM, Breck's Bulbs responded with:
Thank you for your posting. We apologize for the confusion over when your order would ship. One of our customer service representatives will contact you for your account information and see what we can do."
|On Aug 17, 2012, toneej Idyllwild, CA wrote:
I ordered some fall planting bulbs and rhizomes on their website at the end of July and requested an earlier shipping window via comments.
On Aug 17, 2012, Breck's Bulbs responded with:
"On Aug 20, 2012 11:03 AM, Breck's Bulbs responded with:
Thank you for your posting. We do ship accoring to the USDA
On Aug 20, 2012 11:06 AM, Breck's Bulbs added:
Thank you for your posting. We do ship according to the USDA but we also know there are other micro climates that need to be considered. I apologize for the confusion. We could send your order to the green house and ask that they ship sooner if the product is available. A customer service representative will contact you for your account information."
|On Jul 3, 2012, brydas Pensacola, FL (Zone 8a) wrote:
Placed original order(by mail) on 5/8/12 for $53.31.Sent check on 5/21/12. Got a better offer from them so cancelled 1st one & made a 2nd one. They told me they had charged me ($9.95) for the 1st CANCELLED order as they were"unable" to refund the S&H.My case:the order was CANCELLED & not even due to be shipped out 'til Oct/Nov-neither shipped nor handled 'til then. Asked 4x for them to send me a copy of the "policy" stating they were"unable........". Never got one. Been fighting with them since 5/8-----30-45 e-mails, 3 phonecalls, 5 e-mails from parent co.(garden's alive, no more help than Breck's people). I find them to be conniving, underhanded, dishonest, incompetent, misinformed & unknowledgable. Have documentation ready to go to the Atty.Gen, Angie's list, the Watchdog & the BBB.
On Jul 3, 2012, Breck's Bulbs responded with:
"On Jul 16, 2012 1:28 PM, Breck's Bulbs responded with:
Thank you for your posting. We will be happy to get this taken care of for you. One of our customer service representatives will contact you for your account information and get this taken care of. We apologize for all the trouble."
|On May 30, 2012, wufflespring Yoder, CO (Zone 5a) wrote:
Posted on April 5, 2012, updated May 30, 2012
On May 30th, 2012, wufflespring added the following:
Quote: Thank you for your posting. Our bulbs ship from Holland and can take 3-4 weeks to arrive once they are shipped. One of our customer service representatives will contact you for your account information and take care of this for you.
My main point was that I was sent an email, telling me that my order had been shipped TO ME. As in, it's on it's way. And then weeks later, I find out it never did actually ship but would soon. MY PROBLEM with that is: DON'T TELL ME YOU'VE DONE SOMETHING UNTIL YOU HAVE ACTUALLY DONE IT! I don't MIND waiting. But don't lie and tell me to expect something nearly a month before you actually mail it to me. I have to drive 5 miles one way up a very bumpy dirt road to get to my mailbox. When I am expecting a package, I check mail DAILY. When I'm NOT, I check mail weekly. So during that period, I was checking mail every day for something that was NEVER shipped.
On May 30, 2012, Breck's Bulbs responded with:
"On Apr 9, 2012 3:00 PM, Breck's Bulbs responded with:
Thank you for your posting. Our bulbs ship from Holland and can take 3-4 weeks to arrive once they are shipped. One of our customer service representatives will contact you for your account information and take care of this for you."
|On May 14, 2012, jeanrice Spokane, WA wrote:
Posted on May 7, 2011, updated May 14, 2012
On March 30th, 2011, jeanrice added the following:
My two cents:
For those who feel they get "stuck" on the phone with Breck's; I couldn't speak to that, except to say that if I have any query or problem I e-mail them at their customer service dept. on their website; I immediately get an acknowledgement of my e-mail that is followed in the next 3-4 days by their reply. If I were to phone them, I would strive to be polite. Their word is good on their guarantees. I am convinced that their direct-from-Holland bulbs are the finest and it is nice to know that Breck's trusts you not to take advantage of their guarantee. I've pretty much stopped buying less expensive bulbs and plants here locally, which don't carry a guarantee. I don't mind paying a little more for a guarantee that has been honored without any hassles by Breck's. As stated above, I do request and receive e-mail notifications of Breck's many reduced-price web "specials," and I also often use their $25-off coupons when placing an order from their catalogue.
I must tell you that I have the advantage of having a grown son who has taken some horticulture classes and helps me plant any bareroot plants, such as daylilies. I plant the bulbs, which seem to be fool-proof. The reasons are two-fold: I am still a little timid about planting the non-bulb items, and working with my son gives us a hobby we can share together. I am in the process of learning more about gardening, myself, however, from books, garden magazines and the Web - who says you can't teach an old dog new tricks? I have learned that good, amended soil and regular watering are key, plus most plants really do better in sunny locations, unless they are specifically shade plants. Plants also do well among boulders and rocks, as it helps to protect them. I always buy Breck's plant food, too, to give them a boost and put a layer of small-sized bark around them to protect them from our cold winters. I've also learned that a "mass" planting of three or more of the same plants look really nice, but I do have a backyard one-of-a kind specimen garden, as well.
In response to Doris G.'s complaint of 11/05/2010, I believe that when a person checks on status of a particular order and you get a blank screen, there are two possibilities:
1. That screen seems to have "timed-out" after awhile and you have to go back and request it again.
2. Whenever I come up with a blank screen checking on the status of an order, I notice that I get a e-mail that day or the next that my items have just been mailed; I could be wrong, but I believe that they were working on my order at the time which might have accounted for the initial blank screen. They do keep details of all the orders on screen so you can review them to refresh your memory on what you have recently ordered and/or planted in the past year; for details of any shipments prior to that time, they state that you can send an e-mail query to them.
3. They offer some collections on credit, so once you demonstrate that you will, indeed, pay on time after you receive your shipment, they will likely extend more "buy now/pay later" credit to you in the future. I prefer to pay by check, any balances due (along with their statement), which is handy for me.
When I have placed a really BIG order, the e-mail listing the plants and bulbs that have just been shipped may be incomplete. That threw me off, initially, but the FULL listing of items shipped is found on the website's "status of order" screen. I think the reason for the abbreviated e-mail listing may be due to space or some items in a particular order are due to be shipped at a later date. Checking your status at the website will show you all that has been shipped and on its way and what remains to be shipped and when one can expect it. I have never received a dead or damaged-appearing plant or bulb in all these years.
MY QUERY: Has anyone used "Miracle Grow" garden roducts, are they as good as they claim?
On May 7th, 2011, jeanrice added the following:
I was surprised to find so many negative comments on these Garden Watchdog lists, but my son, who is in the horticulture business, tells me that dissatisfied customers are the ones who most often write and/or voice their complaints, while the customers who have no complaints are less likely to share their experiences. Just something to keep in mind ! Happy Spring ! My garden is full of BEAUTIFUL FLOWERS from Breck's.
On May 14th, 2012, jeanrice added the following:
I am pleased with this company, their service and their products and continue to place orders. It should be noted that when they extend credit they DO expect to be paid on time, which is reasonable, so be careful not to fall behind. .
On May 14, 2012, Breck's Bulbs responded with:
"On Apr 6, 2011 11:54 AM, Breck's Bulbs responded with:
Thank you very much for your glowing review of our products and service. We appreciate the feedback and we are looking forward to your future orders. Happy Gardening"
|On Apr 26, 2012, idahosteve Twin Falls, ID (Zone 5b) wrote:
I have been trying to get a replacement order for the one that died last year due to late shipping and poor plant quality. I have contacted customer service several times but they will not even respond back to me. I do have a replacement certificate that they sent to me but when I try to use it I get kicked out of there online ordering site. So I guess I have a worthless piece of paper for my money. Way to go Brecks.
On Apr 26, 2012, Breck's Bulbs responded with:
"On Apr 27, 2012 12:24 PM, Breck's Bulbs responded with:
Thank you for posting. I apologize for the problems you are having with our site. A customer service representative will contact you for your account information and take care of this for you."
|On Apr 20, 2012, Mateo6288 Santa Fe, NM wrote:
This is my first ordering experience through Breck's and so far I give them 2 thumbs up. I'm always a little weary ordering plants through the mail but I took advantage of their $25 coupon and ordered a daylily which just arrived and in excellent condition. The item was nicely packed and the roots are very healthy and large. Based on the size in about a months time this plant could be sold as a one gallon plant. I purchased a day lily from Michigan Bulb last year and what Breck's sent is about 4 times larger and much healthier. I will be doing more business with Brecks :)
On Apr 20, 2012, Breck's Bulbs responded with:
"On Apr 21, 2012 9:32 AM, Breck's Bulbs responded with:
Thank you so much for your feedback. You posting your understanding of our shipping and things that may happen are much appreciated."
|On Apr 11, 2012, 1234dottie Morgantown, WV wrote:
I have received some things from this company usually small. That is ok. But this time I ordered a Heuchera Caramel plant. It is a plant not a tuber. Well what I received was something painful to look at. I am growing plants now from seed. What I saw was a plant barely starting to grow. Few very small green stubs was sticking out in the soil. Barely starting I paid $16.49 for a plant that was barely beginning. I was so disappointed I was so looking forward to at least seeing a few leaves of this plant when I received this. I repotted this plant but now I don't even see anything in the pot. I will never buy another plant from this company that they call a plant. Tubers are fine. But when I buy a plant from a company I expect to see a plant. I don't mind small but this so called plant was nothing but the very beginnings of a plant. For 16.49 I deserved something more.
On Apr 11, 2012, Breck's Bulbs responded with:
"On Apr 18, 2012 10:21 AM, Breck's Bulbs responded with:
Thank you for your posting. We would be happy to replace the plant for you. One of our customer service representatives will contact you for your account information."
|On Mar 25, 2012, Freckledgirl Carmel, IN wrote:
I do not want to hear from Brecks customer service. I have placed several orders from Brecks over the years for bulbs and I never had a problem until 2010. I ordered roots this time and when I opened the box it was very musty smelling, sort of like the smell of rotting leaves in a forest. I wasn't sure if that was normal or that they were moldy but since I didn't see any mold I decided I'd plant them anyway. I followed the directions in planting them, and nothing, absolutely nothing was healthy or came to be an actual plant from that order. I have 1 lily that survived from that order but never flowered and now in year 2 the leaves look pathetic compared to the other lilies around it that I purchased elsewhere. Anyhow, I pursued a refund from Brecks, on only those plants that didn't become a plant at all, which was granted. I then ordered a bunch of bulbs mid summer to plant in the fall. I received only a quarter of my order in October and was sent a notice in November that the rest of the bulbs were out of stock. My response to that...."Seriously?" Toward the end of the planting season they inform me of this, at a time when nurseries are no longer selling what I want?
On Mar 25, 2012, Breck's Bulbs responded with:
"On Mar 27, 2012 1:07 PM, Breck's Bulbs responded with:
We appreciate your feedback. We apologize for the confusion. We appreciate each and everyone of our customers and would not flag a customer as 2nd rate, or ban them from placing an order due to complaints. If ever a customer's return rate is 80% or higher, we determine at that time that our company's products are not a good match for them. We regret that we are not successful in satisfying all of our customer's needs. However, we do strive for 100% customer satisfaction, and in most cases, achieve it. This can be evident by our devoted customers who purchase year after year from us and by the many testimonials we receive from them."
|On Mar 23, 2012, diPomi VALLEY VILLAGE, CA wrote:
I have to say that I have had only good experiences with Breck's Bulbs, and have ordered from them for a number of years now. I think they may be short staffed a bit, as the only negative I have is that when I emailed them about some lillies not coming up, they simply reordered them for me, which was more than I was asking at that time - I took it to mean that they stood behind their products, but didn't have the means to speculate on my particular situation.
On Mar 23, 2012, Breck's Bulbs responded with:
"On Mar 27, 2012 12:48 PM, Breck's Bulbs responded with:
Thank you very much for your posting. We do ship according to the USDA recommendations. Unfortunately, those zones do not recognize geographical features such as areas of elevation, micro climates, etc. We sincerely apologize to any of our customers who fall into these categories, but we are currently reviewing the zones and plan on making some changes that will hopefully solve this issue."
|On Feb 13, 2012, cathrn67 louisburg,
United States wrote:
Can't believe all the negs here! I have ordered on and off from them for the last 12 years. I think the only problem I encountered was getting a common spiderwort over the Blushing Bride I ordered. Never knew if they sent the right one because a Vole promptly ate it. I think a lot of plants/bulbs not coming up are due to weather and voles which the company should not be responsible for. I will be placing an order in the next couple of weeks and expect the best!
On Feb 13, 2012, Breck's Bulbs responded with:
"On Feb 14, 2012 5:30 PM, Breck's Bulbs responded with:
Thank you so much for your wonderful testimonial. You are correct there can be many factors as to why plants do not survive. Just remember we do offer our lfetime guarantee for as long as you garden. Happy Gardening!"
|On Jan 2, 2012, ckb0522 Lexington, SC wrote:
I began ordering from Breck's approximately five years ago and am very pleased with every purchase made...and their have been many. I have followed the directions/advice that accompanied the plants and have NEVER needed to return or replace ANY of my purchases. The first four years I was planting in Clarksville, TN and now I am planting in Columbia, SC. The mature bulbs in Clarksville have returned and multiplied wonderfully...daffodils, lillies, hostas, etc. My new plantings here in SC are also doing beautifully.
On Jan 2, 2012, Breck's Bulbs responded with:
"On Jan 3, 2012 11:46 AM, Breck's Bulbs responded with:
Thank you so much for feedback concerning your experience with our company. We really appreciate you sharing your experience with us."