On May 22, 2013, HouseofFlowers ROSLINDALE, MA wrote:
This was my first time ordering from Breck's. I have received gifts from others that were shipped directly and had positive experiences so I had to try my luck and order something directly.
I ordered quite a few plants, and of all of the plants (about 35 plants ordered) two had issues: one of the bare roots was tiny and another was dead. The other plants were amazingly huge and healthy.
Anything that was not up to snuff, Breck's immediately remedied any issue I had One of the plants had run out of stock, and they immediately refunded my money. The other, the offered a refund but I requested a backorder. I will be back. I know that nobody is perfect, but I really appreciated the way they handled the problems.
On May 22, 2013, Breck's Bulbs responded with:
"On May 23, 2013 10:44 AM, Breck's Bulbs responded with:
We appreciate you taking time to share your experience with our Company. We strive to ensure our customers are completely satisfied and take pride in doing so. We hope you enjoy your garden!"
On May 11, 2013, nancyelatimer Union City, TN wrote:
I have ordered from Brecks overs many years. The stock is very good. The selections is wonderful, they break up the order into several smaller orders to better optimize planting time (if large and my orders always are). I love that Brecks sends me updates regarding when items are to be shipped and updates if items are held up. I would not hesitate to buy from them. I am a very experienced gardener.
On May 11, 2013, Breck's Bulbs responded with:
"On May 11, 2013 10:34 AM, Breck's Bulbs responded with:
Thank you for your wonderful post about our products and our service. We enjoy hearing from our customers. Happy Gardening!"
I know this company gets very mixed reviews, but I have only positive things to say about Breck's. I've ordered from Breck's a few times over the past 3 years, and sometimes I'm been impressed by what I've unpacked from the box (bulbs) and sometimes I haven't (garden phlox bareroot plants). However, with few exceptions, everything that I've put in the ground has flourished - beyond expectations (even those pathetic phlox that I'd given up for dead). When something really hasn't grown, Breck's has given me a refund with no hassle. I agree that Breck's retail prices are high -- I imagine that they're marked up so that they can be marked down for their 50%-off sales and ubiquitous $25 off $50 promotions. But who purchases from Breck's at regular retail prices anyway?
On May 6, 2013, Breck's Bulbs responded with:
"On May 8, 2013 10:53 AM, Breck's Bulbs responded with:
Thank you for your wonderful post about our company and our products. Happy Gardening!"
I have to give credit where credit is due. I have received bad, moldy, and dead plants from Breck's in the past. It's been 5 years or so since I ordered from them and, although I don't like getting plants as bare root in bags of peat moss (or sawdust) I received 8 plants from Breck's, all in bags and all showing new growth and healthy. I would definitely order from them again. Thanks Breck's! The improvements are noticed!
On May 5, 2013, Breck's Bulbs responded with:
"On May 8, 2013 10:29 AM, Breck's Bulbs responded with:
We appreciate you letting us know about your order.Thank you for your nice feedback. "
On May 3, 2013, 50Carrots Chesapeake Ranch Estates-Drum Point, MD wrote:
I ordered 10 Eyeliner Lily bulbs and Border Music and Wild Horses Daylilies. Everything arrived plump, healthy and well-packaged at the end of March. I was surprised to receive the daylilies so early in the year. The long range weather forecast was good so I planted them. They are totally top quality daylily fans and are thriving in the lovely spring weather. For me, Breckís customer service, packaging, shipping schedule, and items ordered are all five out of five. Iím very much looking forward to ordering my fall planted bulbs.
On May 3, 2013, Breck's Bulbs responded with:
"On May 8, 2013 10:10 AM, Breck's Bulbs responded with:
Thank you so much for your wonderful testimonial about our products. Happy Gardening!"
I had been getting Breck's catalogues for a few years but I didn't order from them as I thought their prices were too high. Then at last I ordered a lot of daffodil and tulip bulbs as well as other small spring bulbs. My order was shipped early enough to plant the bulbs at the proper time and all the bulbs looked very good and healthy. Now all the daffodils, some tulips and small spring bulbs are blooming and the flowers are really beautiful. Now I look where else I would like to have a lot of spring color and I am planning to place another big order at Breck's. Thank You, Breck's, and I hope you will never disappoint me in the future.
On Apr 11, 2013, evelyn_inthegarden Grizzly Flats, CA (Zone 8a) wrote:
Wow! What a nice order! I took a chance with all of the negative comments on this forum, since they had something that was not offered elsewhere. It is just a small order but everything looked in fine condition...the bare root items were properly hydrated. This is the best order that I have received from them so far.
What I ordered were:
Poppy Anemone - Burgundy
Crispa Marginata White and Red Begonia (for DH)
Loddon Royalist Anchusa
Black Stockings Reblooming Daylily
Border Music Reblooming Daylily
Fire and Ice Hosta
Sedum Frosty Morn
I'll let you know if anything is different than what I ordered, as that is the only thing that I could do to change this rating. anything else would be on the gardener (me!)...
Love this company! I am lucky enough to be on their "early sale" customer list which allows me to buy top quality bulbs for a fraction of the price available from other companies, even during Breck's own regular pricing season. I highly recommend this company to others and I personally buy from them every year (at least once!).
Last fall I ordered several daffodil bulbs from Breck's and the bulbs I received seemed to be very good bulbs. Unfortunately I became very ill and the bulbs sat in my dining room for 2 months before I could get outside to plant them. I held out no hope that any of them would grow,but did not want to throw them out! I walked around my garden 2 days ago and was amazed to see that not only had some of the daffodils emerged, but they ALL have! I think I would have to call those quality bulbs!
Posted on January 6, 2013, updated April 4, 2013
Posted on January 6, 2013, updated January 6, 2013
Fall 2012 was my first mail-order with Brecks. I had two separate orders, one July 19 and one August 8. Both took an unusually long time to come, but is to be expected if their "straight from Holland" claim is true.
My orders included:
Pink Daffodil Collection
Hardy Gladiolus Mixture
Lion King Dutch Iris
My Story Daffodil
Hosta Mixture Super Sak
Daring Deception Reblooming Daylily
Miss Feya Turban Lily
Foxglove, Rosy Shades
Columbine, Origami Red & White
Eragrostis, Purple Love Grass
Astilbe, Astary Mix
Echinacea, Pink Double Delight
Columbine, Lime Sorbet
Lavendar, Lacy Frills
Lily, Checkered Lily
Helleborus, First Cuckoo
All came in good condition. The Daffodil Collection had massive bulbs (about half had attached babies), the others plants being in an acceptable size range.
Overall, good so far, I think. I marked each plant carefully and will try to report back the next few years on how they do.
On January 6th, 2013, ashleykle added the following:
My orders included:
Pink Daffodil Collection
Hardy Gladiolus Mixture
Lion King Dutch Iris
My Story Daffodil
Hosta Mixture Super Sak
Daring Deception Reblooming Daylily
Miss Feya Turban Lily
Persian Blue Allium
Beau Regard Allium
Yellow Foxtail Lily
Hosta Mixture Super Sak (I ordered more in my second order)
Astilbe Mixture Super Sak
Purple de Oro Reblooming Daylily
Top Brass Lifetime Peony
Breck's Food for Bulbs and Perennials
Erin Lea Reblooming Daylily
Sorry! Read the wrong invoice for the second half of my list. To add, the Breck's Food for Bulbs came OBSCENELY late. Way after the rest of my stuff and toward the end of the season. I had to go buy food form somewhere else for this season, though I'll save it and use it next time.On April 4th, 2013, ashleykle added the following:
Right now I will leave my rating as positive, though it may change. Still too early to comment on the growth of my Fall 2012 plants.
An early note on my Spring 2013 plants:
Plants were ordered in January and most of the order was marked as shipped on March 25, 2013. Shipped, anywhere else, means the items will get to the deliverer SOON. As of April 4, 2013, UPS says the ticket was made March 25, but they haven't received the items.
I decided to call in and was informed that my "shipped" order should be expected April 21 - April 27. We'll see.
While on the line, the customer service rep said the other three items should be expected to arrive April 18 - May 9.
I somehow doubt it will get here the 18th if items that "shipped" March 25th won't be. On Apr 4, 2013, Breck's Bulbs responded with:
"On Jan 7, 2013 11:34 AM, Breck's Bulbs responded with:
Thank you for your posting. We appreciate our customers letting us know about their experience with our company. good or bad. Unfortunately we had problems getting the bulb food from our vendor and I truly apologize for the lateness."
Have been stung SO MANY TIMES by Brecks, Dutch Bulbs, Michigan Bulbs, etc. mail order bulb companies. If you want quality bulbs, order Brent and Becky's Bulbs spring and fall catalogues. We have visited their site in Gloucester, VA. and the gardens are small but just lovely. Soooooo..... buy your bulbs from a reputable dealer.Our own local little greenhouse has quality BIG bulbs and you get to pick out the ones you want, but their variety is limited. Local home improvement stores usually have a decent bagged collection in the fall for naturalizing, but the variety is limited and the quality is so-so. Brent and Becky's Bulbs will give you the best bang for your buck and they have a nice variety of easy to grow bulbs.
On Nov 20, 2012, MyRee Brigham City, UT (Zone 5b) wrote:
I have been very happy with the quality of bulbs that were delivered this fall. The bulbs were large and appeared to be very healthy. The order came in a timely manner and well packed. I will buy from this company again.
On Nov 20, 2012, Breck's Bulbs responded with:
"On Nov 21, 2012 12:55 PM, Breck's Bulbs responded with:
Thank you for you wonderful testimonial. We appreciate you taking the time to post. Enjoy your bulbs!"
Posted on September 30, 2012, updated September 30, 2012
I just want to post that I've been ordering from Breck's bulbs for many years and have always had great success in growing beautiful tulips! Every once in a while, I will buy bulbs also from another online company, but they have never turned out as great as the Breck's bulbs. They have always stood by their guarantee also when one time because of weather conditions the bulbs didn't survive. They sent me replacements bulbs for free. I will always buy my tulip bulbs here. Thanks!
On September 30th, 2012, Laurie777 added the following:
I want to add to try the "WOW tulip collection" - they'll knock your socks off!On Sep 30, 2012, Breck's Bulbs responded with:
"On Oct 3, 2012 11:40 AM, Breck's Bulbs responded with:
Thank you so much for your feedback, enjoy your bulbs."
Posted on May 7, 2011, updated May 14, 2012
Posted on March 30, 2011, updated May 7, 2011
Posted on March 29, 2011, updated March 30, 2011
I highly recommend Breck's in Guilford, IN. I have been their satisfied customer here in Spokane, WA for several years now, ordering probably close to a thousand dollars worth of bulbs and plants. They guarantee their products for life, but I have only had to ask them to replace/credit me for a handful, which they have done quickly, no questions asked. There was only one case in all these years where they sent me the wrong product, and when I mentioned it they sent along the correct product quickly with their apologies. While they seem to me to be a little pricey, I signed up for e-mails and take advantage of their sales on line and also have purchased items from their catalogues, the latter which often come with a $25-off coupon on the back page to enclose with a minimal order. Breck's also sends e-mails to acknowledge orders and also notify you when they have shipped same. I have also placed multiple orders through their associate Michigan Bulbs, which have fewer products to choose from but very reasonably priced and with the same great customer service and careful packing. I couldn't be more pleased. It must be very challenging for companies these days with the world's economic problems, changing weather patterns, etc., but I feel I must give credit where credit is due - hence, this review. Being a senior on a fixed income, I don't have money to throw away, and when I find reputable companies and good products I want to give them their due. I enjoy my colorful flower gardens.
On March 30th, 2011, jeanrice added the following:
My two cents:
For those who feel they get "stuck" on the phone with Breck's; I couldn't speak to that, except to say that if I have any query or problem I e-mail them at their customer service dept. on their website; I immediately get an acknowledgement of my e-mail that is followed in the next 3-4 days by their reply. If I were to phone them, I would strive to be polite. Their word is good on their guarantees. I am convinced that their direct-from-Holland bulbs are the finest and it is nice to know that Breck's trusts you not to take advantage of their guarantee. I've pretty much stopped buying less expensive bulbs and plants here locally, which don't carry a guarantee. I don't mind paying a little more for a guarantee that has been honored without any hassles by Breck's. As stated above, I do request and receive e-mail notifications of Breck's many reduced-price web "specials," and I also often use their $25-off coupons when placing an order from their catalogue.
I must tell you that I have the advantage of having a grown son who has taken some horticulture classes and helps me plant any bareroot plants, such as daylilies. I plant the bulbs, which seem to be fool-proof. The reasons are two-fold: I am still a little timid about planting the non-bulb items, and working with my son gives us a hobby we can share together. I am in the process of learning more about gardening, myself, however, from books, garden magazines and the Web - who says you can't teach an old dog new tricks? I have learned that good, amended soil and regular watering are key, plus most plants really do better in sunny locations, unless they are specifically shade plants. Plants also do well among boulders and rocks, as it helps to protect them. I always buy Breck's plant food, too, to give them a boost and put a layer of small-sized bark around them to protect them from our cold winters. I've also learned that a "mass" planting of three or more of the same plants look really nice, but I do have a backyard one-of-a kind specimen garden, as well.
In response to Doris G.'s complaint of 11/05/2010, I believe that when a person checks on status of a particular order and you get a blank screen, there are two possibilities:
1. That screen seems to have "timed-out" after awhile and you have to go back and request it again.
2. Whenever I come up with a blank screen checking on the status of an order, I notice that I get a e-mail that day or the next that my items have just been mailed; I could be wrong, but I believe that they were working on my order at the time which might have accounted for the initial blank screen. They do keep details of all the orders on screen so you can review them to refresh your memory on what you have recently ordered and/or planted in the past year; for details of any shipments prior to that time, they state that you can send an e-mail query to them.
3. They offer some collections on credit, so once you demonstrate that you will, indeed, pay on time after you receive your shipment, they will likely extend more "buy now/pay later" credit to you in the future. I prefer to pay by check, any balances due (along with their statement), which is handy for me.
When I have placed a really BIG order, the e-mail listing the plants and bulbs that have just been shipped may be incomplete. That threw me off, initially, but the FULL listing of items shipped is found on the website's "status of order" screen. I think the reason for the abbreviated e-mail listing may be due to space or some items in a particular order are due to be shipped at a later date. Checking your status at the website will show you all that has been shipped and on its way and what remains to be shipped and when one can expect it. I have never received a dead or damaged-appearing plant or bulb in all these years.
MY QUERY: Has anyone used "Miracle Grow" garden roducts, are they as good as they claim? On May 7th, 2011, jeanrice added the following:
I was surprised to find so many negative comments on these Garden Watchdog lists, but my son, who is in the horticulture business, tells me that dissatisfied customers are the ones who most often write and/or voice their complaints, while the customers who have no complaints are less likely to share their experiences. Just something to keep in mind ! Happy Spring ! My garden is full of BEAUTIFUL FLOWERS from Breck's. On May 14th, 2012, jeanrice added the following:
I am pleased with this company, their service and their products and continue to place orders. It should be noted that when they extend credit they DO expect to be paid on time, which is reasonable, so be careful not to fall behind. . On May 14, 2012, Breck's Bulbs responded with:
This is my first ordering experience through Breck's and so far I give them 2 thumbs up. I'm always a little weary ordering plants through the mail but I took advantage of their $25 coupon and ordered a daylily which just arrived and in excellent condition. The item was nicely packed and the roots are very healthy and large. Based on the size in about a months time this plant could be sold as a one gallon plant. I purchased a day lily from Michigan Bulb last year and what Breck's sent is about 4 times larger and much healthier. I will be doing more business with Brecks :)
For those people upset with shipping delays, you need to realize these are live products. There are 100's of factors that play into shipping a live plant across the country. No matter how many precautions a company takes there is not going to be 100% success rate when dealing with a live product especially when a 3rd party shipper is responsible for getting it to you.
I have to say that I have had only good experiences with Breck's Bulbs, and have ordered from them for a number of years now. I think they may be short staffed a bit, as the only negative I have is that when I emailed them about some lillies not coming up, they simply reordered them for me, which was more than I was asking at that time - I took it to mean that they stood behind their products, but didn't have the means to speculate on my particular situation.
I'd advise western gardeners to do their homework before ordering any bulbs from outside the region - the USDA zones correspond poorly to western climates and are not especially accurate at predicting garden conditions - Olympia and Tucson are both zone 8!
On Mar 23, 2012, Breck's Bulbs responded with:
"On Mar 27, 2012 12:48 PM, Breck's Bulbs responded with:
Thank you very much for your posting. We do ship according to the USDA recommendations. Unfortunately, those zones do not recognize geographical features such as areas of elevation, micro climates, etc. We sincerely apologize to any of our customers who fall into these categories, but we are currently reviewing the zones and plan on making some changes that will hopefully solve this issue."
On Feb 13, 2012, cathrn67 louisburg United States wrote:
Can't believe all the negs here! I have ordered on and off from them for the last 12 years. I think the only problem I encountered was getting a common spiderwort over the Blushing Bride I ordered. Never knew if they sent the right one because a Vole promptly ate it. I think a lot of plants/bulbs not coming up are due to weather and voles which the company should not be responsible for. I will be placing an order in the next couple of weeks and expect the best!
On Feb 13, 2012, Breck's Bulbs responded with:
"On Feb 14, 2012 5:30 PM, Breck's Bulbs responded with:
Thank you so much for your wonderful testimonial. You are correct there can be many factors as to why plants do not survive. Just remember we do offer our lfetime guarantee for as long as you garden. Happy Gardening!"
I began ordering from Breck's approximately five years ago and am very pleased with every purchase made...and their have been many. I have followed the directions/advice that accompanied the plants and have NEVER needed to return or replace ANY of my purchases. The first four years I was planting in Clarksville, TN and now I am planting in Columbia, SC. The mature bulbs in Clarksville have returned and multiplied wonderfully...daffodils, lillies, hostas, etc. My new plantings here in SC are also doing beautifully.
I am submitting this review because I for one have not had any of the problems indicated in the below negative reviews and can completely understand a company not doing business with customers who do not seem to have success with their products and continually request refunds and replacements. That is smart business in my opinion.
On Jan 2, 2012, Breck's Bulbs responded with:
"On Jan 3, 2012 11:46 AM, Breck's Bulbs responded with:
Thank you so much for feedback concerning your experience with our company. We really appreciate you sharing your experience with us."
I have planted Brecks bulbs every year for 15 years at two properties in Massachusetts and have only had one group of bulbs fail, and that was because I took a chance and planted them in an area that did not receive enough sunlight. Also I ran out of bulb booster on some of them. Most of the complaints I have read on this site are from people who keep returning merchandise. If you follow instructions on planting depth, fertilize, and avoid planting in too much shade you should have no problem. No. I am not a Breck's representative. I have just had better results from Brecks and Dutch Gardens than from Home Depot and other sources. In fact, I don't dig up my bulbs, just let them winter over, and I have never lost any bulbs other than the group I experimented with. Bear in mind that I only have the normal style tulip bulbs, daffodils, grape hyacinth, and some low-to-the-ground carpet variety of flowering bulbs. (My mother told me that some of the tulip varieties such as the lily style must be dug up and replanted annually though she leaves the regular bulbs in the ground over winter.) If I had a customer that kept returning merchandise I would assume that he was doing something wrong in planting and care and I would refuse to let him reorder also.
Lastly, most of my tulips are still growing strong after many years.
On Oct 4, 2011, Breck's Bulbs responded with:
"On Oct 5, 2011 9:15 AM, Breck's Bulbs responded with:
Thank you so much for your testimonial about our bulbs and service. We do our best to provide excellent service and offer top quality bulbs. Happy gardening to you."
I'm really surprised by all the negative comments for this company. I absolutely love ordering bulbs from Brecks! Every year I layer 300-500 bulbs into my perennial beds and a good deal of them come from Brecks. The bulbs are always large, in excellent condition and packaged well. I feel their selection is very good also.
There has only been one instance in which I had to call for a replacement and that was for three crown imperials that failed to thrive. There was absolutely no questions asked and I was shipped replacement bulbs (at the correct time for planting in my zone) without hesitation.
On Aug 5, 2011, Breck's Bulbs responded with:
"On Aug 11, 2011 9:51 AM, Breck's Bulbs responded with:
We really appreciate you taking the time to post your experience with our company, thank you and Happy Gardening!"
I've only used Breck's twice so far, but am VERY impressed! My first purchase was a daylily lover's grab bag. I thought I would receive a bunch of tiny seedlings, but got two boxes filled with actual plants. My second purchase was the garden lover's grab bag.
I opened the boxes that came in the mail and felt like a kid in a candy store. I can't believe I got everything they sent me for $20.00! I'll be sure to update everyone to let them know how everything does.
Posted on May 23, 2011, updated May 31, 2011
Posted on May 23, 2011, updated May 23, 2011
Posted on November 16, 2010, updated May 23, 2011
Posted on November 12, 2010, updated November 16, 2010
I order the grab bags---basically because they are such good deals; I always like the surprises, and it makes me change up what I normally do. I had a great spring bulb grab bag last year, and I LOVED the spring cheer daffodils I got by chance. The tulips were also great. I also bought the lily grab bag last time, though I never had done lilies before. The carpet lilies performed well; the trees did not; the Madonna lily was fantastic. I have to agree with the incredibly slow shipping. Holy cow--I ordered the daffodil grab bag this year on October 4th, and they are due to finally arrive November 15th. I have two other orders pending---spring bulb collection grab bag and a crocus grab bag (with some gipsy hyacinth I threw in with the 50% discount). Anyhow, I just wish they would ship them when I order them. It's obviously planting season---the orders should just go out.
On November 16th, 2010, bwalls added the following:
I just received my daffodil grab bag from Brecks and I'm THRILLED! For $19.99 plus shipping I got $350. 00 worth of bulbs. I have 50 of the summer cheer daffodils and 15 of the spring cheer---so I'm extremely happy. I got the shrike, raffles, and pensioner daffodils; I've never had a 2010 or 2009 Award Winner before---or any Award Winner for that matter, so I'm interested to see these. If I could give a Double Positive review, I would. I guess I've just lucked out, because it's still warm in the California desert, so planting now isn't an issue. Lucky me!On May 23rd, 2011, bwalls added the following:
I've ordered again from Brecks and the shipping is ridiculous!!!
I bought some for me and then some for my mother for Mother's Day (4/28 and 5/1 order 11210712000 and 11180312200) and shipping has been delayed three times! I live in the desert, and I needed to get them in the ground ASAP. I emailed them, but only got a form letter that didn't address the issue that they needed to ship my order now. I can see why other people get so irritated.On May 23rd, 2011, bwalls changed the rating from positive to negative and added the following:
I've ordered again from Brecks and the shipping is ridiculous!!!
I bought some for me and then some for my mother for Mother's Day (4/28 and 5/1 order 11210712000 and 11180312200) and shipping has been delayed three times! I live in the desert, and I needed to get them in the ground ASAP. I emailed them, but only got a form letter that didn't address the issue that they needed to ship my order now. I can see why other people get so irritated.On May 31st, 2011, bwalls changed the rating from negative to positive and added the following:
I received my grab bag today, May 31...a month after I ordered, but I I'm going to change my feedback. The plants in the grab bags are just so nice---hostas, dahlias, glads, Mexican shell flower, lilies, asclepias, sedum. It may be too late for the glads and lilies since they are already starting to bloom in my yard, but for the money paid I received some great things. Also, my mom was really happy with her delayed Mother's Day surprise. It was still a good planting time for her---just not for me and my desert zone. Also, I really appreciate the person (s) who monitor this site from Brecks because he/she gets on top of it faster than any email or telephone call supervisor. On May 31, 2011, Breck's Bulbs responded with:
"On Nov 15, 2010 8:46 AM, Breck's Bulbs responded with:
Thank you for your feedback. We appreciate you taking the time to let us know about your experience with us.
On May 23, 2011 1:49 PM, Breck's Bulbs added:
Thank you for your feedback. Your order is on the way and you should receive it in approximately the next 7-10 days. We apologize for the confusion as the bulbs are shipped from Holland and take about 4 weeks for delivery."
On May 30, 2011, ladybearscout60 Hendersonville, TN wrote:
There shipping is slow sometimes, but the bulbs are great. I had 50 lilies shipped. They just bloomed and they are huge. There is 5 huge blooms on about 15 inch stalks. Also the hostas were in great shape. I just planted begonias and they all seem to be coming up.
Overall everything I've had shipped have been good. I had some bad poppies but so far they have responded to my problem. I've been waiting on them to bloom to see which ones I lost.
On May 30, 2011, Breck's Bulbs responded with:
"On May 31, 2011 3:04 PM, Breck's Bulbs responded with:
Thank you for sharing your experience with our company. Just let us know which poppies you need reshipped and we will be happy to replace them for you."
On May 5, 2011, nitzi1944 Kings Park, NY (Zone 7a) wrote:
Posted on October 10, 2010, updated May 5, 2011
I just received my tulip bulbs. They were well packed and look big and healthy. I can't wait for Spring. The Carpet Border lilies I ordered in the Spring as well as the Glamini Gladilolias all performed well. This was a challenging time here this year with drought. Breck's bulbs did great!
On May 5th, 2011, nitzi1944 added the following:
I planted Breck's Life's a Cabernet and Hot Honey Rag tulips. They were spectacular. Ice Cream tulips=no sign of life. They looked so nice in the catalog. Boo hoo. I called and a refund is on the way. Great service! Will order soon.On May 5, 2011, Breck's Bulbs responded with:
"On Oct 13, 2010 8:45 AM, Breck's Bulbs responded with:
We appreciate your feedback. Your feedback is appreciated and used to help provide better service to our customers. Thank you and Happy Gardening!"
On Apr 22, 2011, Roly0217 Miami, FL (Zone 10b) wrote:
Posted on April 15, 2011, updated April 22, 2011
Posted on January 20, 2011, updated April 15, 2011
Posted on January 17, 2011, updated January 20, 2011
Posted on January 17, 2011, updated January 17, 2011
I ordered 2 begonia collections last year. Planted the tubers as instructed and they never came up. These were tuberous begonias. One was the Prima Donna begonia collection and the other one was their other collection available at the time. I'm dissapointed that I didn't know about the Garden Watchdog before I placed my order.
On January 17th, 2011, Roly0217 added the following:
The other collection was the Roseform begonias. I absolutely loved the pictures but the results were less than desirable.On January 20th, 2011, Roly0217 changed the rating from negative to neutral and added the following:
I've changed the rating to neutral since I've been contacted by a CS rep and they will be reshipping my order comes March. I will change to positive if they bulbs produce foliage and blooms.On April 15th, 2011, Roly0217 changed the rating from neutral to negative and added the following:
Well we go back to a negative here. I received half of my reshipped order since the other collection appeared to be out of stock. I didn't receive any form of store credit for the other collection. Or a replacement with something else. Buyers don't let the pretty pictures confuse you.On April 22nd, 2011, Roly0217 changed the rating from negative to positive and added the following:
Received my check in the mail. They took care of the problem though I was dissapointed that I didn't get the other collection. I'm sure that when I was first contacted by the rep the collection was not sold out.On Apr 22, 2011, Breck's Bulbs responded with:
"On Jan 18, 2011 10:10 AM, Breck's Bulbs responded with:
Thank you for your feedback. We appreciate you taking the time to post. We do offer a lifetime guarantee on our products. A customer service representative will be contacting you for more information.
On Apr 20, 2011 7:54 AM, Breck's Bulbs added:
We had contacted the customer and a refund check was mailed out on April 19 for the remaining balance."
Last fall, I ordered three sets of tulip bulbs from Brecks (Prince Tulip Mixture, Tulip Parrot Mix and Cream of the crop Tulip Mix Super Sak). I wanted to experiment with planting them in containers and leaving the containers outdoors during the winter (plastic containers). The only protection I gave them were some bags of mulch placed up against them, a layer of bark mulch on top and any snow that fell. Like most places, we had a very cold winter in Ohio this year.
I'm thrilled that every container is currently up and blooming with very minimal loss of plants (I would guess I have 95% of the tulips blooming right now). I wasn't sure how they would do, but they came through wonderfully.
I also recently planted several Astilbe collections (March 2011) and every one of them are growing vigorously in the moist, shady location I chose. I'm looking forward to seeing them bloom later this spring.
On Mar 30, 2011, 2minny_mouse Kingstree, SC wrote:
Posted on March 25, 2011, updated March 30, 2011
Posted on March 12, 2011, updated March 25, 2011
Posted on October 16, 2010, updated March 12, 2011
This is my first time ordering from Breck's, My tulip bulbs arrived and they were in excellent condition. I can't wait to see them bloom in the spring. I had 2 bad bulbs, I called Breck's and they are going to replace them. How's that for excellent service! I will be ordering more things from Breck's.
Way to go Breck's!
On March 12th, 2011, 2minny_mouse changed the rating from positive to neutral and added the following:
All of the Halley's comet Jumbo Tulips didn't get up and the ones that did didn't grow as tall as they were discribe. I see red and pink and a few white ones, What happened to the other colors? I'm dissapointed but I'm not going to bash the company, I know they will make it right.On March 25th, 2011, 2minny_mouse changed the rating from neutral to negative and added the following:
I called customer to replace replace the tulips that didn't come up and the customer service lady wasn't very nice. I will think twice about ordering from them again. I was so happy with my first experience with them, Now I don't know about them any more. They guarantee their product why give the customer a hard time when they call for replacements.On March 30th, 2011, 2minny_mouse changed the rating from negative to positive and added the following:
Brecks contact me about the problem I had, And they are going to make it right. I'm changing my rating back to positive.
Thanks Breck's !!On Mar 30, 2011, Breck's Bulbs responded with:
"On Oct 27, 2010 7:17 AM, Breck's Bulbs responded with:
Thank you for your feedback. Your comments are very appreciated and are used to better service our customers We always do our best to provide the best possible service. Happy Gardening!"
received a shipping notice on 3/04/2011. After a few days I noticed that the UPS tracking data was fake After I complained I noticed the tracking number was changed on 3/10/2011 and received another shipping date through email.
The new tracking data even to this date says a label was printed 3/10 but, UPS never received the package.
I inquired a a 2nd time and the customer support basically said it shipped 3/04 and when I pointed out the tracking data saying the shipping label was created 3/10 they said it was lost and would reship.
The new delivery date (3/24-3/27) is up and still have not shipped. I have doubts this company will ever ship this package and sent them a final email stating that if they can't make this due date to please cancel. It is too hard trying to babysit and prod this company to ship products and trying to get around fake shipping labels and ever changing delivery dates.
On March 29th, 2011, jackparker changed the rating from negative to positive and added the following:
Much thanks for Donna here for addressing my concerns and locating my package. Everything arrived today and although small they look in decent shape. I can grow them up though.
. Donna seems a huge asset for this company and appears the only person from Brecks that could help me. . I will probably order from again fall/ next year but, a little earlier.
Maybe a disclaimer that X product takes more time due to shipping from Holland and maybe a little prep work with customer support as they too seemed confused about product location..
. On Mar 29, 2011, Breck's Bulbs responded with:
"On Mar 25, 2011 8:45 AM, Breck's Bulbs responded with:
I apologize for the confusion with your order. Your order is shipping directly from Holland via several different shipping modes, which may cause confusion on the shipping date. A customer service representative will contact you for your account information to find out when you should be receiving your order.
Posted on October 4, 2010, updated March 28, 2011
Posted on May 26, 2010, updated October 4, 2010
Being a newbie gardener, I called Breck's customer service several times to get information on the plants that I ordered. Each time I was given great info and helpful advise.
I have placed 2 orders with them and have been very pleased so far! I can't wait to get my fall order!
I have made this suggestion before, but the only thing that I would love to see is for the Customer Service Reps to have photos of what the seedlings or newly sprouted plants should look like. As I get more experienced, this should not make a difference, but as a newbie, that would have helped me identify plants that I forgot to label.
On October 4th, 2010, TishSparr added the following:
I just wanted to state what a pleasure it has been to work with Breck's. Yes, I did have some plants that did not work out, but they have 100% lived up to their Guarantee. I spoke with one of their customer service reps, Sharon, and was quite pleased with all of her help, friendliness and willingness to stay on the phone with me until all my questions/concerns were answered.
I have order a ton of spring bulbs and will be anxious to let you all know how well they do. From looking at them, they look to be in great shape. Out of 200 bulbs, only one bulb was damaged, and they are going to give me replacement for all three! That is customer service. The other thing that I noticed is that the bulbs are much larger than I expected and many of the bulbs were double, which is a nice bonus.
Also, I found that they had more specialty type plants that you don't usually find at the discount places or even a nursery, so I am excited to see how well they do. One note, I did find that some of their prices for like items were much higher than others sites, so just be a little careful with that. The main one that I notice was Fritillaria imperialis (Crown Imperial...19.99/one bulb vs. 9.99/bulb at an upscale nursery.
Other than that, don't be afraid to try them.
Tish SparrOn March 28th, 2011, TishSparr added the following:
Well here is my follow-up to the the bulbs that I ordered last fall. All came looking healthy. Now that it is spring, it has been so fun to walk out and see all the new growth that my gardens are having.
They really have been a great company to work with. As I have learned a little bit more about gardening, the plants that did not work out, were because of ME (not THEM), yet they still replaced them with no questions asked.On Mar 28, 2011, Breck's Bulbs responded with:
"On Jun 8, 2010 11:01 AM, Breck's Bulbs responded with:
We appreciate your feedback. Your feedback is appreciated and used to help provide better service to our customers. Thank you for your suggestion and Happy Gardening!"
Posted on August 15, 2010, updated August 22, 2010
I have been ordering spring flowering bulbs from Brecks since 1997. I have had very few bad experiences - once about 7 years I ordered alliums, some of which didn't bloom and the others were less than spectacular. Last fall I placed a large order, everything arrived, great condition, on time for fall planting. Only one set of bulbs did not bloom (or even emerge) this Spring: the Early Snowdrops. I grew early snowdrops at my old house, and I always loved the incredibly early burst of Spring, as early as February with snow still on the ground. In my new house, the snowdrops were very sadly missed. I never complained to the company, though, and I don't if it is too late. Overall, I have always been very happy with this company, the quality of the bulbs, and the arrival time of the shipments. I was really surprised to read so many negative comment!
On August 22nd, 2010, bader929 added the following:
Update: I wish I could give Breck's a positive PLUS!! I never complained to the company about my Snowdrop bulbs, but they read my comment above and are sending me a new shipment of snowdrops to plant this fall. I think that is excellent customer service.
As I wrote above, I have been ordering from Brecks since 1997 and have always been happy with the bulbs, the shipping and the customer service. I will definitely be ordering my bulbs from them again this year.On Aug 22, 2010, Breck's Bulbs responded with:
"On Aug 16, 2010 10:53 AM, Breck's Bulbs responded with:
We appreciate your feedback. Your feedback is appreciated and used to help provide better service to our customers. A customer service representative will be contacting you concerning your snowdrops so we can get those reshipped to you. Thank you and Happy Gardening!"
Posted on August 2, 2010, updated August 11, 2010
I ordered a border lily collection called "starlight magic" last fall. They arrived on time in good condition, and have now started to bloom. The website says they are rose-red with a white outline. Mine are mostly white with a pink inside. Nothing like the photo they have posted.
Not a happy camper...
On August 11th, 2010, blackcanyon changed the rating from negative to positive and added the following:
Breck's got in touch with me immediately, and we've been communicating about the problem. They are shipping me another (different) collection next spring. Hopefully this one will be a red lily, like the photo.
They've been very helpful and stand behind their product. On Aug 11, 2010, Breck's Bulbs responded with:
"On Aug 2, 2010 12:16 PM, Breck's Bulbs responded with:
Thank you for taking the time to post. We appreciate the feedback to better serve our customers. A customer service representative will be contacting you for your account information and to check into the border lily collection you had ordered."
I have ordered several Lily Trees for my mother in Wisconsin.... she love them. She never believed how tall they would get.. She is 5 ft 2 and they are taller than she is... I also have order tulips, daffodils, and day lilies all which I am very happy with.
I ordered several plants/bulbs from Breck's for spring shipping. All arrived on time ( early/mid may) and were healthy. All 6 dahlias came up ( maki, myrtles folly and kenora), all 12 lily trees are up, some phlox that didn't and 2 geraniums out of 6 did not come up. I emailed them, and have had an order already placed to replace these for next spring. Great service, and I am pleased as 90% of a large order are doing well, only waiting to see the blooms. I ordered early in February and had no issues with my order or with the quality. I will definetly order again.
On May 14, 2010, plantgnome1 nowhere land, NY (Zone 6b) wrote:
I purchased a hardy everblooming geranium collection from brecks and planted everything. one of the collection is not sprouting and i contacted them to report this. they immediately responded with a replacement order-free of charge. Very satisfied with their customer service and the other plants are growing nicely, despite a cold snap. Will def. order more plants from this company.
On May 14, 2010, Breck's Bulbs responded with:
"On May 17, 2010 3:44 PM, Breck's Bulbs responded with:
We greatly appreciate your feedback. Thank you for taking the time to post. Happy Gardening!"
Posted on October 4, 2009, updated May 12, 2010
I placed a large order (crocus and daffodils) with Breck's Bulbs and I'm giving them a positive review for their good service. I changed my order several times before they shipped it and they were quite flexible with my changes.
After I received my order, I mistakenly thought that I didn't receive all my bulbs (I thought a packet of crocus contained 12 bulbs when it really contained 24 bulbs), so I called them and asked for the rest of my bulbs, and they promptly started processing a replacement order. A few days after, I discovered I was mistaken as I was planting the bulbs. So I called Breck's to make sure they cancel the replacement order. They said they had already shipped it. When I said I'll send it back to them, they said I can just keep it as a complement from Breck's. That's $35 worth of bulbs, free.
I think I owe them at least a positive review.
On May 12th, 2010, lakefarm added the following:
The fall-planted daffodils I ordered from Breck's have done very well. Unfortunately, the Lily of The Valley did not do well at all (they all died). I found out from a gardener that it was better to plant LOVs in the Spring, not in the Fall because winters in Minnesota are harsh enough that newly planted bare-roots need to establish themselves through a Summer to acclimate before Winter. I guess I should have done more research, although it would have helped if Breck's had informed me of that instead of shipping my LOVs in the Fall. I'm still very pleased overall with Breck's.On May 12, 2010, Breck's Bulbs responded with:
"On May 13, 2010 1:52 PM, Breck's Bulbs responded with:
Thank you for your feedback. A customer service representative will be contacting you for your account information so we can reship or refund you for the lilies."
Posted on April 14, 2010, updated May 4, 2010
I only wish I had come across this site earlier , let's be objective almost more bad review as positive one , that is below mediocre and laughable . I have 2 order with this co.
I was told they were shipped 03/26 via UPS tracking number provided by Brecks 1z5w1w18030436910 is invalid "aka fake" with UPS , that order number was 00781088900 my other order is in the LALA land order number 009000003900 . If you are serious into gardenening , you might want to read other Customers comments .
What make me mad is that we are at the end of the planting season in our area , My Bulbs from Swan Dahlia "fabulous customer service" heirloom dahlia "great folks they have some scare and rare dahlia "arrived even before promised and so were the one from easytogrowbulbs "largest quality bought on line".
Brecks I have send you 4 email , 2 peoples replied to the same one , the ball is in your court , You might want to try to compete with real Nurseries pretty photo on a webb site mean absolutely nothing . I will change my rating if something other than compost show up on my door. you havemy email , my adress and phone contact . regretefully Joel R.
On May 4th, 2010, 1joel changed the rating from negative to positive and added the following:
It was all a very gross mis communication , everything is here in absolutly perfect condition , onemore note I had a second order which UPS delivered at the wrong adress :} -:}-:}-:} nothing new .... I am still waiting for a reply from UPS , brecks within an hour I had a reorder and confirmation number , now regardless of what anyone say , it is great customer service.On May 4, 2010, Breck's Bulbs responded with:
We appreciate your feedback. Our bulbs are shipped directly from Holland by boat, then transported by truck to a UPS hub, where they are scanned. It is not until the package reaches the US, goes through customs and is transported by truck to be scanned into UPS' system that the tracking number can be used. A customer service representative will be contacting you to help with your order.
On Apr 19, 2010, k_a_od Rolling Meadows, IL wrote:
I bought the 3 months of tulip collection, and 3 bulbs of the allium gladiator last year. They were shipped when at the appropriate time of year for me to plant them in my zone last fall. I planted them per the instructions. So far 35 of the 36 tulips have come up and bloomed, and 3 of the 3 gladiators have started to grow. I am very happy with this. The only thing that confuses me is that after reading the 3 months of tulips description I thought they were going to come up at different times in the spring; instead they all came up and are blooming at practically the same time. But I am happy that 38 of the 39 bulbs I bought came up!
On Mar 20, 2010, NativeSusan Decatur, GA (Zone 7b) wrote:
Posted on March 10, 2009, updated March 20, 2010
I ordered about seventy daffodils from them, which came in late September or so. The bulbs were huge and firm. There wasn't a single bad bulb in the whole bunch. They are blooming now and are absolutely beautiful. I have already ordered my fall tulips from them, and I will contine to order from them in the future. I can't stress enough how wonderful the quality of the bulbs were!
On March 20th, 2010, NativeSusan added the following:
I ordered a large amount of tulips from Breck's back in September. They are now all coming up beautifully. I have been ordering from Breck's since I moved into my house in 2007, and everything I have received has done very well. I will continue to order from them in the future. I consider Breck's to be one of my staple gardening companies.On Mar 20, 2010, Breck's Bulbs responded with:
"On Mar 23, 2010 12:48 PM, Breck's Bulbs responded with:
Thank you for providing testimony on our plants. Feel free to send pictures of your garden - we would love to see!