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|On Mar 30, 2011, 2minny_mouse Kingstree, SC wrote:
Posted on March 25, 2011, updated March 30, 2011
On March 12th, 2011, 2minny_mouse changed the rating from positive to neutral and added the following:
All of the Halley's comet Jumbo Tulips didn't get up and the ones that did didn't grow as tall as they were discribe. I see red and pink and a few white ones, What happened to the other colors? I'm dissapointed but I'm not going to bash the company, I know they will make it right.
On March 25th, 2011, 2minny_mouse changed the rating from neutral to negative and added the following:
I called customer to replace replace the tulips that didn't come up and the customer service lady wasn't very nice. I will think twice about ordering from them again. I was so happy with my first experience with them, Now I don't know about them any more. They guarantee their product why give the customer a hard time when they call for replacements.
On March 30th, 2011, 2minny_mouse changed the rating from negative to positive and added the following:
Brecks contact me about the problem I had, And they are going to make it right. I'm changing my rating back to positive.
Thanks Breck's !!
On Mar 30, 2011, Breck's Bulbs responded with:
"On Oct 27, 2010 7:17 AM, Breck's Bulbs responded with:
Thank you for your feedback. Your comments are very appreciated and are used to better service our customers We always do our best to provide the best possible service. Happy Gardening!"
|On Mar 29, 2011, jackparker Gaffney, SC wrote:
Posted on March 24, 2011, updated March 29, 2011
On March 29th, 2011, jackparker changed the rating from negative to positive and added the following:
Much thanks for Donna here for addressing my concerns and locating my package. Everything arrived today and although small they look in decent shape. I can grow them up though.
. Donna seems a huge asset for this company and appears the only person from Brecks that could help me. . I will probably order from again fall/ next year but, a little earlier.
Maybe a disclaimer that X product takes more time due to shipping from Holland and maybe a little prep work with customer support as they too seemed confused about product location..
On Mar 29, 2011, Breck's Bulbs responded with:
"On Mar 25, 2011 8:45 AM, Breck's Bulbs responded with:
I apologize for the confusion with your order. Your order is shipping directly from Holland via several different shipping modes, which may cause confusion on the shipping date. A customer service representative will contact you for your account information to find out when you should be receiving your order.
|On Mar 28, 2011, TishSparr Lincoln, NE wrote:
Posted on October 4, 2010, updated March 28, 2011
On October 4th, 2010, TishSparr added the following:
I just wanted to state what a pleasure it has been to work with Breck's. Yes, I did have some plants that did not work out, but they have 100% lived up to their Guarantee. I spoke with one of their customer service reps, Sharon, and was quite pleased with all of her help, friendliness and willingness to stay on the phone with me until all my questions/concerns were answered.
I have order a ton of spring bulbs and will be anxious to let you all know how well they do. From looking at them, they look to be in great shape. Out of 200 bulbs, only one bulb was damaged, and they are going to give me replacement for all three! That is customer service. The other thing that I noticed is that the bulbs are much larger than I expected and many of the bulbs were double, which is a nice bonus.
Also, I found that they had more specialty type plants that you don't usually find at the discount places or even a nursery, so I am excited to see how well they do. One note, I did find that some of their prices for like items were much higher than others sites, so just be a little careful with that. The main one that I notice was Fritillaria imperialis (Crown Imperial...19.99/one bulb vs. 9.99/bulb at an upscale nursery.
Other than that, don't be afraid to try them.
On March 28th, 2011, TishSparr added the following:
Well here is my follow-up to the the bulbs that I ordered last fall. All came looking healthy. Now that it is spring, it has been so fun to walk out and see all the new growth that my gardens are having.
They really have been a great company to work with. As I have learned a little bit more about gardening, the plants that did not work out, were because of ME (not THEM), yet they still replaced them with no questions asked.
On Mar 28, 2011, Breck's Bulbs responded with:
"On Jun 8, 2010 11:01 AM, Breck's Bulbs responded with:
We appreciate your feedback. Your feedback is appreciated and used to help provide better service to our customers. Thank you for your suggestion and Happy Gardening!"
|On Sep 5, 2010, senorabarb Rockville, MD wrote:
I have been ordering various Breck's spring daffodil collections for a many years, and I have never been disappointed. The flowers are beautiful and continue to multiply.
On Sep 5, 2010, Breck's Bulbs responded with:
"On Sep 9, 2010 8:18 AM, Breck's Bulbs responded with:
Thank you for your input. Your comments are very valuable to us and we appreciate you taking the time to post."
|On Aug 22, 2010, bader929 Chelmsford, MA wrote:
Posted on August 15, 2010, updated August 22, 2010
On August 22nd, 2010, bader929 added the following:
Update: I wish I could give Breck's a positive PLUS!! I never complained to the company about my Snowdrop bulbs, but they read my comment above and are sending me a new shipment of snowdrops to plant this fall. I think that is excellent customer service.
As I wrote above, I have been ordering from Brecks since 1997 and have always been happy with the bulbs, the shipping and the customer service. I will definitely be ordering my bulbs from them again this year.
On Aug 22, 2010, Breck's Bulbs responded with:
"On Aug 16, 2010 10:53 AM, Breck's Bulbs responded with:
We appreciate your feedback. Your feedback is appreciated and used to help provide better service to our customers. A customer service representative will be contacting you concerning your snowdrops so we can get those reshipped to you. Thank you and Happy Gardening!"
|On Aug 11, 2010, blackcanyon Hotchkiss, CO wrote:
Posted on August 2, 2010, updated August 11, 2010
On August 11th, 2010, blackcanyon changed the rating from negative to positive and added the following:
Breck's got in touch with me immediately, and we've been communicating about the problem. They are shipping me another (different) collection next spring. Hopefully this one will be a red lily, like the photo.
They've been very helpful and stand behind their product.
On Aug 11, 2010, Breck's Bulbs responded with:
"On Aug 2, 2010 12:16 PM, Breck's Bulbs responded with:
Thank you for taking the time to post. We appreciate the feedback to better serve our customers. A customer service representative will be contacting you for your account information and to check into the border lily collection you had ordered."
|On Jul 19, 2010, gltach Saint Ignatius, MT wrote:
I have ordered several Lily Trees for my mother in Wisconsin.... she love them. She never believed how tall they would get.. She is 5 ft 2 and they are taller than she is... I also have order tulips, daffodils, and day lilies all which I am very happy with.
On Jul 19, 2010, Breck's Bulbs responded with:
"On Jul 22, 2010 7:23 AM, Breck's Bulbs responded with:
We appreciate your feedback. Your feedback is appreciated, Happy Gardening!"
|On Jul 6, 2010, cindykatie Edmonton,
I ordered several plants/bulbs from Breck's for spring shipping. All arrived on time ( early/mid may) and were healthy. All 6 dahlias came up ( maki, myrtles folly and kenora), all 12 lily trees are up, some phlox that didn't and 2 geraniums out of 6 did not come up. I emailed them, and have had an order already placed to replace these for next spring. Great service, and I am pleased as 90% of a large order are doing well, only waiting to see the blooms. I ordered early in February and had no issues with my order or with the quality. I will definetly order again.
On Jul 6, 2010, Breck's Bulbs responded with:
"On Jul 8, 2010 9:37 AM, Breck's Bulbs responded with:
We appreciate your feedback. Your feedback is appreciated and used to help provide better service to our customers. Thank you and Happy Gardening!"
|On May 14, 2010, plantgnome1 nowhere land, NY (Zone 6b) wrote:
I purchased a hardy everblooming geranium collection from brecks and planted everything. one of the collection is not sprouting and i contacted them to report this. they immediately responded with a replacement order-free of charge. Very satisfied with their customer service and the other plants are growing nicely, despite a cold snap. Will def. order more plants from this company.
On May 14, 2010, Breck's Bulbs responded with:
"On May 17, 2010 3:44 PM, Breck's Bulbs responded with:
We greatly appreciate your feedback. Thank you for taking the time to post. Happy Gardening!"
|On May 12, 2010, lakefarm Burnsville, MN wrote:
Posted on October 4, 2009, updated May 12, 2010
On May 12th, 2010, lakefarm added the following:
The fall-planted daffodils I ordered from Breck's have done very well. Unfortunately, the Lily of The Valley did not do well at all (they all died). I found out from a gardener that it was better to plant LOVs in the Spring, not in the Fall because winters in Minnesota are harsh enough that newly planted bare-roots need to establish themselves through a Summer to acclimate before Winter. I guess I should have done more research, although it would have helped if Breck's had informed me of that instead of shipping my LOVs in the Fall. I'm still very pleased overall with Breck's.
On May 12, 2010, Breck's Bulbs responded with:
"On May 13, 2010 1:52 PM, Breck's Bulbs responded with:
Thank you for your feedback. A customer service representative will be contacting you for your account information so we can reship or refund you for the lilies."
|On May 4, 2010, 1joel Alameda, CA wrote:
Posted on April 14, 2010, updated May 4, 2010
On May 4th, 2010, 1joel changed the rating from negative to positive and added the following:
It was all a very gross mis communication , everything is here in absolutly perfect condition , onemore note I had a second order which UPS delivered at the wrong adress :} -:}-:}-:} nothing new .... I am still waiting for a reply from UPS , brecks within an hour I had a reorder and confirmation number , now regardless of what anyone say , it is great customer service.
On May 4, 2010, Breck's Bulbs responded with:
"On Apr 16, 2010 11:12 AM, Breck's Bulbs responded with:
We appreciate your feedback. Our bulbs are shipped directly from Holland by boat, then transported by truck to a UPS hub, where they are scanned. It is not until the package reaches the US, goes through customs and is transported by truck to be scanned into UPS' system that the tracking number can be used. A customer service representative will be contacting you to help with your order.
|On Apr 19, 2010, k_a_od Rolling Meadows, IL wrote:
I bought the 3 months of tulip collection, and 3 bulbs of the allium gladiator last year. They were shipped when at the appropriate time of year for me to plant them in my zone last fall. I planted them per the instructions. So far 35 of the 36 tulips have come up and bloomed, and 3 of the 3 gladiators have started to grow. I am very happy with this. The only thing that confuses me is that after reading the 3 months of tulips description I thought they were going to come up at different times in the spring; instead they all came up and are blooming at practically the same time. But I am happy that 38 of the 39 bulbs I bought came up!
On Apr 19, 2010, Breck's Bulbs responded with:
"On Apr 19, 2010 6:16 PM, Breck's Bulbs responded with:
We greatly appreciate your feedback. We strive for 100% Customer Satisfaction and have a lifetime guarantee. Happy Gardening!"
|On Mar 20, 2010, NativeSusan Decatur, GA (Zone 7b) wrote:
Posted on March 10, 2009, updated March 20, 2010
On March 20th, 2010, NativeSusan added the following:
I ordered a large amount of tulips from Breck's back in September. They are now all coming up beautifully. I have been ordering from Breck's since I moved into my house in 2007, and everything I have received has done very well. I will continue to order from them in the future. I consider Breck's to be one of my staple gardening companies.
On Mar 20, 2010, Breck's Bulbs responded with:
"On Mar 23, 2010 12:48 PM, Breck's Bulbs responded with:
Thank you for providing testimony on our plants. Feel free to send pictures of your garden - we would love to see!
|On Nov 6, 2009, gnomehome St.Andrews,Manitoba,
Posted on January 14, 2009, updated November 06, 2009
On November 6th, 2009, gnomehome added the following:
I still love Brecks.I had a small problem that was rectified.I emailed my replacement order to them. When I did not hear from them for 6 weeks. I phoned. The person said never email your orders because sometimes they just get saved and the proper person doesn't see it. She then took my order..One was for a two year old order of lilies ( that I originally ordered for a friend)that didn't appear this year. Some for Irises that were replaced once. but still failed to flourish. She wanted to refund the money for them, but I said I wanted to try again. She sent me more irises. Another was for last falls lily trees. I ordered 5 sets for myself , friends and family. Each of us had a few that didn't grow. They replaced the WHOLE order.† The bulbs were spectacular. My friends could not believe how large and healthy they were and how they were replaced and we still did not even have to pay for the extra shipping.I feel their positive virtues far outweigh the problems.No one has a guarantee like them
Their plants are a little more expensive but the coupons make up for that.They do send out their bulbs a little later than other companies.but The way I look at it , it saves me storing in the fridge until proper planting or putting them in pots.How can anyone find fault with that service...
I will continue to order from Brecks or Spring Garden........
On Nov 6, 2009, Breck's Bulbs responded with:
"On Feb 26, 2010 10:56 AM, Breck's Bulbs responded with:
We greatly appreciate you taking the time to post this. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. We look forward to serving you in the future. Happy Gardening!"
|On Oct 3, 2009, Flower_addictnc Valdese, NC (Zone 7a) wrote:
I have ordered from Spring Hill, and understand that they are all affliates as is MI Bulb.
|On Jun 3, 2009, mgross1968 Irvine, KY wrote:
I have ordered several items from Brecks and have always been very pleased not only with the bulbs, roots, tubulers when they arrive but also with how the plant does. Although shipping does take a little long at times.
|On May 28, 2009, riosamba Marlboro, NJ wrote:
This week two orders of cannas were delivered. The rhizomes were a nice size and expertly packaged. I have had no problems at all with this company. I wish all of my purchases would arrive like these two.
|On Apr 30, 2009, terrahappy Redmond, OR wrote:
|On Apr 25, 2009, A12 Lexington, KY wrote:
I ordered dahlias and tuberous begonias. The shipping is slow (about 3 weeks), but I think that should be expected with bulbs coming from the Netherlands. Everything appears healthy, although one begonia tuber seems a little shriveled. I will wait to see how it fares. Overall I am pleased with Breck's and would order from them again.
|On Apr 24, 2009, Sabrina1978 Gibsonburg, OH wrote:
I used the coupon for 25.00 with no strings attached. I had a total of 1.00 charged to my credit card. I got three gladiator allium. I planted them in the fall. They are now up and have a bud on them. I was very pleased with the bulbs I received! Thank you Breck's!
|On Apr 15, 2009, jnaakins Othello, WA wrote:
Over the years, Ive ordered a couple of times from Breck's catalogue. So far, I've been very pleased with the bulbs I received.
|On Apr 13, 2009, briebrie Old Fort, NC (Zone 7b) wrote:
I have only ordered Spring blooming bulbs from Breck's. I order about 200 each year and they've all turned out just fine. Having ordered online and not had any concerns, I haven't had to communicate with their customer service people, so I can only speak to the quality of the bulbs, which have met my expectations.
|On Mar 18, 2009, MaggieA Charleston, SC wrote:
I ordered two of the astilbe collections which I had seen advertised in a mailer. For each collection (red and white) there was a free lavendar and peach. I expected to have two of each color. I received four of each color. They were delivered quickly, in great shape and I have just planted them. I have great faith that they will be absolutely beautiful.
|On Feb 27, 2009, chefj Huntington, TX wrote:
I wrote 3 companies for info on edible flowers. Brecks is the only one who wrote back with a complete list, and other helpful info. the other companies told me to go online and look it up.
|On Jan 11, 2009, dirtyshovel Lake Mary, FL (Zone 9b) wrote:
I ordered five 12 cm size Persian Blue Allium bulbs and received my order on time, but the bulbs were 3.5 cm size; not even close to what was described. After I notified the company, I was told they would send the correct size, but very near the delivery date I was notified that my order had been cancelled, due to unavailability of the bulbs, and that I would be issued a refund, which I did receive. However, I lost the $7.00 shipping that I paid and I will be surprised if these very small bulbs will ever produce viable plants. If my original order had been shipped correctly this could have been avoided. Sadly, I read the negative comments too late to cancel my original order and I could only hope that Breck's would come through, but I learned my lesson too late.
On February 5th, 2009, dirtyshovel changed the rating from negative to positive and added the following:
When Breck's became aware of my complaint about the wrong item being shipped, and then the promised replacement order being cancelled, they promptly refunded my money for the order as well as the postage that I paid on the original order. Therefore I am changing my rating from Negative to Positive, and in the future will order again from Breck's.
|On Dec 31, 2008, PGH_Garden_Girl Pittsburgh, PA wrote:
I have recieved plants from several mail-order companies, and Breck's is by far the best. The quality of their plants is top-notch. Last year I ordered 3 bulk sacks of bulbs and out of 250 bulbs, only 3 were bad...in my opinion, that's pretty darn good. Some of them even started peeking out a few weeks after I planted them; I guess they couldnt wait until spring to say hello!
|On Oct 9, 2008, crazy_gardener Wainwright, AB (Zone 2b) wrote:
Iíve ordered about three times from Breckís Canada, I will only order from them if I receive a coupon or if something is on sale, otherwise I find that their regular prices are way too much compared to other mail order companies.
|On Sep 14, 2008, aubshay1 Johannesburg, MI wrote:
Last fall, I ordered a whole bunch of Oriental lily collections and Elodie lilies for my wedding. I also ordered 3 butterfly amaryllis and parot tulips. Some of the lilies arrived moldy, so they sent replacements that were also moldy (there were only 3 bad bulbs out of about 100). They just sent me 9 replacement for those original bad ones. The bulbs are gigantic. I wonder if it had to do with them being shipped a little later in the fall. This Spring, I had several bulbs lillies that never came up, and they are replacing them. None of the parrot tulips came up, so they credited me for them and I didn't like the butterfly amaryllis (also, only 2 of the 3 came up), so they gave me credit for them. I have not had any experience so far where they have been anything but polite and well, kind of joking around with me on the phone. The other comments that I have read do make me nervous, but so far they have kept their guarantee. It doesn't really bother me to have to wait for replacements because I realize that I am dealing with living things and things happen. The lillies that I have purchased at Wal-Mart, Lowes, Home Depot, etc. have come up, but they have never matured to have the thick stems and number of blooms that they lilies that did come up from Breck's have. Though not every bulb bloomed, the quality of the ones that did is definately superior.
|On Aug 21, 2008, CandL Reynoldsburg, OH wrote:
I've always had good exeperiences with Brecks. If they ship me the incorrect plants, I simply call and get the correct plants. I also get to keep the incorrect ones. Double your pleasure! If something doesn't come up, I call and they replace it no questions, no problems! When something doesn't come up, I don't automatically 'blame' the company. Could be a cold snap during planting season caused the plants to have a delay in planting, which they don't like. Could be I didn't fertilize enough, too much, or not at all. It's called gardening people. You can't plant it and forget it. Plants need TLC to grow. Brecks has always been very good about working with me to replace plants that died, or are weak and unhealthy. Friendly customer service as well. Remember, you catch more flys with honey than vinegar, so if your nice, they will be too!
|On Jul 31, 2008, pagosagarden Pagosa Springs, CO wrote:
I purchased two orders of starlight lilly bulbs, and they were shipped on the date that was quoted on my order confirmation. After the bulbs arrived I was pleased with there size and condition. I planted them this spring as soon as they arrived. I have ordered bulbs from Brecks several times in the past and and have never been disappointed. Except this time. Most of the bulbs did not grow, and the ones that did bloomed yellow. Not the color I ordered, or expected. I e-mailed customer service with the complaint and requested the order be corrected and replacement bulbs.The next day I recieved a response from Brecks telling me a new order was placed at not cost, and the bulbs would ship next spring as I expected. I was very satisfied that it only required one e-mail to customer service to resolve this issue. I only hope I get the right color this time. As long as I recieve this kind of service I will be a happy customer.
|On Jul 9, 2008, AgDrgn Hamden, CT wrote:
My bulbs for tulips and Asiatic Lilies came for an Autumn planting. Winter was wet and warm (for Connecticut) and some of the rains made me wonder if my bulbs would even remain in the ground where I put them! They did and everything is blooming wonderfully.
|On May 18, 2008, Little_Ra Pulaski, NY wrote:
I have been very happy with the bulbs I've gotten from Breck's and have been a customer since 1993.
|On May 14, 2008, zkmayo Matthews, NC wrote:
Had received emails, coupons, and catalogs from Brecks for several years after a Christmas gift of tulip bulbs I received a while back. Although I have had good success with the tulips I was wary of ordering from them because of all the negative reviews. I needed some daylilies, and seeing that none of my neighbors had any to divide, decided to place an order with a $25 coupon.
|On May 3, 2008, hvannostrand1 Plattsmouth, NE wrote:
For those of you that cannot use the $25 coupon for free merchandise, you need to read the coupon. It says right on it that you must order $50 worth of products to receive the $25 discount. You don't just get $25 worth of products for free. It will not accept your key number until the order is $50 or more. That seems like a pretty good deal to me. It's not often that you can get a 50% discount.
|On Apr 27, 2008, colliwobbles (Jana) Shoreline, WA (Zone 8a) wrote:
Breck's is part of the "trilogy" as I like to call it (the other two being Michigan Bulb and Spring Hill Nursery). I stopped ordering from the latter two after I figured out that the quality of the plants wasn't so great.
|On Apr 26, 2008, mikesmets Waterbury, CT wrote:
Last year we bought our first home and wanted to spruce up the yard. My girlfriend received a coupon from Breck's in the mail, and we decided to order a collection of 50 bulbs, 1/2 mixed tulips and 1/2 hyacinth. They were planted last fall, and all bulbs developed into large, healthy flowers. I'd buy from them again.
On October 21st, 2008, mikesmets added the following:
Additional feedback: I've continued to order products, especially bulbs from them and have been satisfied with the quality. They also have a really great variety of items.
One thing I've learned the hard way with Brecks, however, is that you can never count on getting an order quickly from them, even if the order is placed during the shipping season. If I didn't have to wait at least a month for everything I order from them I would probably order more. As it stands, when I need bulbs late in the season I order from another company that fills orders much faster.
|On Apr 26, 2008, karlarhae Germantown, OH wrote:
I have ordered from Breck's for many years now and have always been a very satisfied customer. I previously ordered only from Dutch Gardens, but I switched to Breck's as I found the quality of their items similar to Dutch Gardens but generally at a lower price.
|On Apr 18, 2008, azalea5 Dayton, OH wrote:
I'm a first-time Breck's customer as of last fall. I ordered daffodils, tulips, day lilies, peonies and astilbes. I also ordered Breck's bulb food. My order, which was quite large, arrived in plenty of time for planting in October, although the various items arrived at different times. This was o.k. with me. I could see by following the tracking info on-line whether or not they had been packed and/or shipped and they arrived during the ranges of times stated. I even received e-mails from Breck's when they were on their way.
|On Apr 16, 2008, SIN1024 Sloatsburg, NY wrote:
I ordered from this company before I came across dave's garden site. I was concerned after reading so many negative comments. I received my order quickly, everything labeled and planted last fall. I am happy to say I believe all the daffodils and tulips I planted are all blooming. I planted aprox. 40 bulbs and all seem to be very healthy. I am new to gardening so this is a very nice surprise. I have very large property and planted in all different areas some full sun some most shade and all are blooming beautifully. I also just received gladiolas to plant now. I hope to have the same results. I would buy from brecks again. My experience was 100% perfect.