Posted on April 14, 2010, updated May 4, 2010
I only wish I had come across this site earlier , let's be objective almost more bad review as positive one , that is below mediocre and laughable . I have 2 order with this co.
I was told they were shipped 03/26 via UPS tracking number provided by Brecks 1z5w1w18030436910 is invalid "aka fake" with UPS , that order number was 00781088900 my other order is in the LALA land order number 009000003900 . If you are serious into gardenening , you might want to read other Customers comments .
What make me mad is that we are at the end of the planting season in our area , My Bulbs from Swan Dahlia "fabulous customer service" heirloom dahlia "great folks they have some scare and rare dahlia "arrived even before promised and so were the one from easytogrowbulbs "largest quality bought on line".
Brecks I have send you 4 email , 2 peoples replied to the same one , the ball is in your court , You might want to try to compete with real Nurseries pretty photo on a webb site mean absolutely nothing . I will change my rating if something other than compost show up on my door. you havemy email , my adress and phone contact . regretefully Joel R.
On May 4th, 2010, 1joel changed the rating from negative to positive and added the following:
It was all a very gross mis communication , everything is here in absolutly perfect condition , onemore note I had a second order which UPS delivered at the wrong adress :} -:}-:}-:} nothing new .... I am still waiting for a reply from UPS , brecks within an hour I had a reorder and confirmation number , now regardless of what anyone say , it is great customer service.On May 4, 2010, Breck's Bulbs responded with:
We appreciate your feedback. Our bulbs are shipped directly from Holland by boat, then transported by truck to a UPS hub, where they are scanned. It is not until the package reaches the US, goes through customs and is transported by truck to be scanned into UPS' system that the tracking number can be used. A customer service representative will be contacting you to help with your order.
On Apr 19, 2010, k_a_od Rolling Meadows, IL wrote:
I bought the 3 months of tulip collection, and 3 bulbs of the allium gladiator last year. They were shipped when at the appropriate time of year for me to plant them in my zone last fall. I planted them per the instructions. So far 35 of the 36 tulips have come up and bloomed, and 3 of the 3 gladiators have started to grow. I am very happy with this. The only thing that confuses me is that after reading the 3 months of tulips description I thought they were going to come up at different times in the spring; instead they all came up and are blooming at practically the same time. But I am happy that 38 of the 39 bulbs I bought came up!
On Mar 20, 2010, NativeSusan Decatur, GA (Zone 7b) wrote:
Posted on March 10, 2009, updated March 20, 2010
I ordered about seventy daffodils from them, which came in late September or so. The bulbs were huge and firm. There wasn't a single bad bulb in the whole bunch. They are blooming now and are absolutely beautiful. I have already ordered my fall tulips from them, and I will contine to order from them in the future. I can't stress enough how wonderful the quality of the bulbs were!
On March 20th, 2010, NativeSusan added the following:
I ordered a large amount of tulips from Breck's back in September. They are now all coming up beautifully. I have been ordering from Breck's since I moved into my house in 2007, and everything I have received has done very well. I will continue to order from them in the future. I consider Breck's to be one of my staple gardening companies.On Mar 20, 2010, Breck's Bulbs responded with:
"On Mar 23, 2010 12:48 PM, Breck's Bulbs responded with:
Thank you for providing testimony on our plants. Feel free to send pictures of your garden - we would love to see!
On Nov 6, 2009, gnomehome St.Andrews,Manitoba Canada wrote:
Posted on January 14, 2009, updated November 06, 2009
I have ordered bulbs from Brecks for about 10 years.
I have been very happy. The bulbs are large and healthy. and always grow. Some of the special Iris collection plants did not survive the first winter. . They were replaced with no problem. I did have to wait to late summer but that is the correct time for Iris. one time a lily was a different color than ordered , but was replaced for fall planting. Also when the growing sprouts of a couple of lilies were broken in transport.they were replaced immediately.
I will continue to order from Brecks because I have more faith in them than most of the other mail orders.
On November 6th, 2009, gnomehome added the following:
I still love Brecks.I had a small problem that was rectified.I emailed my replacement order to them. When I did not hear from them for 6 weeks. I phoned. The person said never email your orders because sometimes they just get saved and the proper person doesn't see it. She then took my order..One was for a two year old order of lilies ( that I originally ordered for a friend)that didn't appear this year. Some for Irises that were replaced once. but still failed to flourish. She wanted to refund the money for them, but I said I wanted to try again. She sent me more irises. Another was for last falls lily trees. I ordered 5 sets for myself , friends and family. Each of us had a few that didn't grow. They replaced the WHOLE order.† The bulbs were spectacular. My friends could not believe how large and healthy they were and how they were replaced and we still did not even have to pay for the extra shipping.I feel their positive virtues far outweigh the problems.No one has a guarantee like them
Their plants are a little more expensive but the coupons make up for that.They do send out their bulbs a little later than other companies.but The way I look at it , it saves me storing in the fridge until proper planting or putting them in pots.How can anyone find fault with that service...
I will continue to order from Brecks or Spring Garden........On Nov 6, 2009, Breck's Bulbs responded with:
"On Feb 26, 2010 10:56 AM, Breck's Bulbs responded with:
We greatly appreciate you taking the time to post this. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. We look forward to serving you in the future. Happy Gardening!"
On Oct 3, 2009, Flower_addictnc Valdese, NC (Zone 7a) wrote:
I have ordered from Spring Hill, and understand that they are all affliates as is MI Bulb.
I make sure that I place my order early as it can take awhile for shipping, and I want a good selection. Any orders that I have placed have not come too late for me to plant.
I ordered from Brecks 70 double daffodil bulbs. I got those the other day. I ordered the Super Lily Collection of Asiatic and Oriental Lillies that is scheduled to come at the end of October.
I ordered a ton of many different tulips, a mix of Dutch Irises, and 3 Oriental Lilly "Dizzy". The Oriental Lily I recieved today, and were the best looking/shipped lillies I have got to date.
All my orders have arrived except for the Super Lilly Collection. Everything I have ordered was from 3 seperate orders over a 3 month period.
I recieve excellent customer service, and the bulbs are in great condition. They did arrive before I need to plant them, but these bulbs keep great for a few weeks. I would rather have them a little early than too late.
I have ordered several items from Brecks and have always been very pleased not only with the bulbs, roots, tubulers when they arrive but also with how the plant does. Although shipping does take a little long at times.
This week two orders of cannas were delivered. The rhizomes were a nice size and expertly packaged. I have had no problems at all with this company. I wish all of my purchases would arrive like these two.
Brecks has proven to be the best place that I have ordered from so far. I would give them a 5 star rating overall. I had ordered from them about 4 weeks ago. This company kept me informed all the way through with emails stating when they recieved my order, when the order was shipped is when they deducted the funds from my credit card. and I have to say that although I ordered only bulbs from them I have recieved top quality bulbs. The order came to my home via UPS (quite worth the extra cost in my opinion) and it was 2 weeks earlier than they had told me it would be here.. I have more bulbs coming in the fall and look forward to this order arriving .
I would definately order from this company again in the future. High marks for Brecks from me.. ::))
I ordered dahlias and tuberous begonias. The shipping is slow (about 3 weeks), but I think that should be expected with bulbs coming from the Netherlands. Everything appears healthy, although one begonia tuber seems a little shriveled. I will wait to see how it fares. Overall I am pleased with Breck's and would order from them again.
On Apr 24, 2009, Sabrina1978 Gibsonburg, OH wrote:
I used the coupon for 25.00 with no strings attached. I had a total of 1.00 charged to my credit card. I got three gladiator allium. I planted them in the fall. They are now up and have a bud on them. I was very pleased with the bulbs I received! Thank you Breck's!
On Apr 13, 2009, briebrie Old Fort, NC (Zone 7b) wrote:
I have only ordered Spring blooming bulbs from Breck's. I order about 200 each year and they've all turned out just fine. Having ordered online and not had any concerns, I haven't had to communicate with their customer service people, so I can only speak to the quality of the bulbs, which have met my expectations.
I ordered two of the astilbe collections which I had seen advertised in a mailer. For each collection (red and white) there was a free lavendar and peach. I expected to have two of each color. I received four of each color. They were delivered quickly, in great shape and I have just planted them. I have great faith that they will be absolutely beautiful.
On Jan 11, 2009, dirtyshovel Lake Mary, FL (Zone 9b) wrote:
I ordered five 12 cm size Persian Blue Allium bulbs and received my order on time, but the bulbs were 3.5 cm size; not even close to what was described. After I notified the company, I was told they would send the correct size, but very near the delivery date I was notified that my order had been cancelled, due to unavailability of the bulbs, and that I would be issued a refund, which I did receive. However, I lost the $7.00 shipping that I paid and I will be surprised if these very small bulbs will ever produce viable plants. If my original order had been shipped correctly this could have been avoided. Sadly, I read the negative comments too late to cancel my original order and I could only hope that Breck's would come through, but I learned my lesson too late.
On February 5th, 2009, dirtyshovel changed the rating from negative to positive and added the following:
When Breck's became aware of my complaint about the wrong item being shipped, and then the promised replacement order being cancelled, they promptly refunded my money for the order as well as the postage that I paid on the original order. Therefore I am changing my rating from Negative to Positive, and in the future will order again from Breck's.
On Dec 31, 2008, PGH_Garden_Girl Pittsburgh, PA wrote:
I have recieved plants from several mail-order companies, and Breck's is by far the best. The quality of their plants is top-notch. Last year I ordered 3 bulk sacks of bulbs and out of 250 bulbs, only 3 were bad...in my opinion, that's pretty darn good. Some of them even started peeking out a few weeks after I planted them; I guess they couldnt wait until spring to say hello!
Shipping can be a bit slow, and they often push back the delivery date without telling you, but I dont know of any company that doesn't do that. Usually its only a difference of 2-4 weeks. For me, its a fair trade-off...I'm willing to wait a bit longer because I know when I get my order, it will be top quality.
Their customer service people are pleasant and relatively helpful; they were able to tell me what my 'new ship date' was upon inquiry, and I wasn't on hold for very long. They will also help find you extra 'freebie' deals if you ask when you place your order. While they do have some minor pitfalls in the customer communications relam, overall I am very pleased with my dealings with them. I would certainly reccommend Breck's to a friend (if any of my friends were gardeners :P)
On Oct 9, 2008, crazy_gardener Wainwright, AB (Zone 2b) wrote:
Iíve ordered about three times from Breckís Canada, I will only order from them if I receive a coupon or if something is on sale, otherwise I find that their regular prices are way too much compared to other mail order companies.
Today, I received 10 healthy, good size OT lily bulbs, a little late to be sending here in zone 2b, but I will just pot them up and store them in the cold room for the winter and plant next spring.
Last fall, I ordered a whole bunch of Oriental lily collections and Elodie lilies for my wedding. I also ordered 3 butterfly amaryllis and parot tulips. Some of the lilies arrived moldy, so they sent replacements that were also moldy (there were only 3 bad bulbs out of about 100). They just sent me 9 replacement for those original bad ones. The bulbs are gigantic. I wonder if it had to do with them being shipped a little later in the fall. This Spring, I had several bulbs lillies that never came up, and they are replacing them. None of the parrot tulips came up, so they credited me for them and I didn't like the butterfly amaryllis (also, only 2 of the 3 came up), so they gave me credit for them. I have not had any experience so far where they have been anything but polite and well, kind of joking around with me on the phone. The other comments that I have read do make me nervous, but so far they have kept their guarantee. It doesn't really bother me to have to wait for replacements because I realize that I am dealing with living things and things happen. The lillies that I have purchased at Wal-Mart, Lowes, Home Depot, etc. have come up, but they have never matured to have the thick stems and number of blooms that they lilies that did come up from Breck's have. Though not every bulb bloomed, the quality of the ones that did is definately superior.
I've always had good exeperiences with Brecks. If they ship me the incorrect plants, I simply call and get the correct plants. I also get to keep the incorrect ones. Double your pleasure! If something doesn't come up, I call and they replace it no questions, no problems! When something doesn't come up, I don't automatically 'blame' the company. Could be a cold snap during planting season caused the plants to have a delay in planting, which they don't like. Could be I didn't fertilize enough, too much, or not at all. It's called gardening people. You can't plant it and forget it. Plants need TLC to grow. Brecks has always been very good about working with me to replace plants that died, or are weak and unhealthy. Friendly customer service as well. Remember, you catch more flys with honey than vinegar, so if your nice, they will be too!
On Jul 31, 2008, pagosagarden Pagosa Springs, CO wrote:
I purchased two orders of starlight lilly bulbs, and they were shipped on the date that was quoted on my order confirmation. After the bulbs arrived I was pleased with there size and condition. I planted them this spring as soon as they arrived. I have ordered bulbs from Brecks several times in the past and and have never been disappointed. Except this time. Most of the bulbs did not grow, and the ones that did bloomed yellow. Not the color I ordered, or expected. I e-mailed customer service with the complaint and requested the order be corrected and replacement bulbs.The next day I recieved a response from Brecks telling me a new order was placed at not cost, and the bulbs would ship next spring as I expected. I was very satisfied that it only required one e-mail to customer service to resolve this issue. I only hope I get the right color this time. As long as I recieve this kind of service I will be a happy customer.
My bulbs for tulips and Asiatic Lilies came for an Autumn planting. Winter was wet and warm (for Connecticut) and some of the rains made me wonder if my bulbs would even remain in the ground where I put them! They did and everything is blooming wonderfully.
Later I ordered some other plants including irises and ornamental grasses. The grasses are growing slowly but nothing has happened with the irises (except two of them so far died). I have not yet contacted the company but will do so if the whole season passes without them flourishing.
I expect good service from Breack's and so far have not been disappointed.
I have been very happy with the bulbs I've gotten from Breck's and have been a customer since 1993.
I've ordered all kinds of daffodils and they have been large and healthy. The customer service is wonderful, too. When I've had bulbs fail to come up I've never had any problem getting them replaced and when I had a mix come up as all the same thing I called about it and was given a mix without any problems.
Once I had a substitute daffodil sent and when I called to ask about it I was told to keep the substitute and had what I originally ordered sent to me the following year because it had run out of stock.
Had received emails, coupons, and catalogs from Brecks for several years after a Christmas gift of tulip bulbs I received a while back. Although I have had good success with the tulips I was wary of ordering from them because of all the negative reviews. I needed some daylilies, and seeing that none of my neighbors had any to divide, decided to place an order with a $25 coupon.
Plants arrived, bare root in peat moss. First impression, was disappointment but I also remember its called gardening, not growing or flowering. So I planted them and to my pleasant surprise they are doing very well. Growing vigorously and with a few blooms already.
Again, we're talking daylilies here so my 3 year old could probably grow them, but Id have to say that its safe to order daylilies from Brecks.
On May 3, 2008, hvannostrand1 Plattsmouth, NE wrote:
For those of you that cannot use the $25 coupon for free merchandise, you need to read the coupon. It says right on it that you must order $50 worth of products to receive the $25 discount. You don't just get $25 worth of products for free. It will not accept your key number until the order is $50 or more. That seems like a pretty good deal to me. It's not often that you can get a 50% discount.
On Apr 27, 2008, colliwobbles (Jana) Shoreline, WA (Zone 8a) wrote:
Breck's is part of the "trilogy" as I like to call it (the other two being Michigan Bulb and Spring Hill Nursery). I stopped ordering from the latter two after I figured out that the quality of the plants wasn't so great.
However, I have to say that I've had great results from Breck's. I ordered two dahlia collections from them, and they all came up except for two! They looked great too. I placed a small order with them this year, so I'm crossing my fingers!
Last year we bought our first home and wanted to spruce up the yard. My girlfriend received a coupon from Breck's in the mail, and we decided to order a collection of 50 bulbs, 1/2 mixed tulips and 1/2 hyacinth. They were planted last fall, and all bulbs developed into large, healthy flowers. I'd buy from them again.
On October 21st, 2008, mikesmets added the following:
Additional feedback: I've continued to order products, especially bulbs from them and have been satisfied with the quality. They also have a really great variety of items.
One thing I've learned the hard way with Brecks, however, is that you can never count on getting an order quickly from them, even if the order is placed during the shipping season. If I didn't have to wait at least a month for everything I order from them I would probably order more. As it stands, when I need bulbs late in the season I order from another company that fills orders much faster.
I have ordered from Breck's for many years now and have always been a very satisfied customer. I previously ordered only from Dutch Gardens, but I switched to Breck's as I found the quality of their items similar to Dutch Gardens but generally at a lower price.
I particularly like Breck's selection and quality of daffodils.
I'm a first-time Breck's customer as of last fall. I ordered daffodils, tulips, day lilies, peonies and astilbes. I also ordered Breck's bulb food. My order, which was quite large, arrived in plenty of time for planting in October, although the various items arrived at different times. This was o.k. with me. I could see by following the tracking info on-line whether or not they had been packed and/or shipped and they arrived during the ranges of times stated. I even received e-mails from Breck's when they were on their way.
My daffodils and tulips are up and gorgeous! The day lilies have erupted and are growing toward their appointed heights, I believe. The peonies are coming along and I think the astilbes are out also (I'm a novice, so am not sure sometimes whether what I'm seeing is a beginning flower or a weed, so I tend to let things go until I'm sure). But, things are definitely coming up where I put them and the ones that have bloomed are stunning. I plan on using Breck's again this fall for more daffodils and tulips.
I ordered from this company before I came across dave's garden site. I was concerned after reading so many negative comments. I received my order quickly, everything labeled and planted last fall. I am happy to say I believe all the daffodils and tulips I planted are all blooming. I planted aprox. 40 bulbs and all seem to be very healthy. I am new to gardening so this is a very nice surprise. I have very large property and planted in all different areas some full sun some most shade and all are blooming beautifully. I also just received gladiolas to plant now. I hope to have the same results. I would buy from brecks again. My experience was 100% perfect.
I am a first time bulb buyer and grower. I did find Brecks through their coupon, and got online. I placed a modest order and used the coupon. My whole experience has been great! I just recieved the last of my order, begonia bulbs, just in time to get them started for this year. I had never even heard of this Co before and I was able to read where the bulbs came from Holland! The perfict place to get them from, the bulb cap of the world!!!!!!! My bulbs came to me packaged, labled and in great cond. I think we all need to remember that these are natural products, and not manufactured so the bulb companys have only so much control. Also customer service reps didn't make the bulbs either so taking your frustrations out on them makes no sense, they are bound by the Co they work for. You get more flys with honey than with crap! Lets all grow things and be happy!
On April 23rd, 2008, Pinkgardens added the following:
Update from my garden. All the bulbs from Brecks have come up and are beautiful. The heads of my tulips and daffs are sooooo big that they almost "tip over ". The colors are vibrant and close to the catalog pictures. I just can not say enough good things about this Co. Bulbs from Holland for me every time, over Home Depo etc.
On Mar 5, 2008, rah127 Dalton, GA (Zone 7b) wrote:
I ordered bulbs from this company in the fall of 2005. I am still enjoying many of them. I planted over 400, and all but the tulips and snowdrops have come back year after year. I am enjoying the daffodills now. I think it is too hot here for the tulips and snowdrops (and I wish the catalog would say that), but overall, my experience was positive...
On Feb 20, 2008, MorsisX Lockport, IL (Zone 5b) wrote:
I have worked with the Gardens Alive companies and specifically Breck's for years and can say that overall I am very pleased both with the product and the level of service offered. From Breck's in particular all of the plants and bulbs that have been sent have been of better quality (larger, healthier) than other Gardens Alive affiliates and I have experienced NO die off from any of their plants or bulbs.
Their customer service has been easy to work with and very helpful (same center for all Gardens Alive companies). I have canceled and modified many orders and they have always been very helpful, whether via the phone or email.
Wow, I am kinda new here at "Dave's" but they sure got the google bombing down as they seem to on the top page of about every garden company search. The reality, brecks might have some problems like the colors not being as advertised in the bulk bags, but all in all,this has to be in the better half of the mail order world.
On February 15th, 2008, rubberskull added the following:
I guess I have to give brecks some credit, a couple years back I got the 25 dollar free coupon without strings, and I entered it online and got $18 worth of merchandise and the rest covered my shippiing and I didn't even have to give them a credit card. I bought some crocus that I just put in the lawn in holes made with a spade bit in my cordless drill, it all worked out rather well.
I've ordered fall bulbs from this company twice. Both times I had a good coupon. I think their catalog prices are a bit high because they expect a lot of people to use the coupons and price accordingly (personally, I would rather know what I am paying for each item up front, rather than work out the cost after subtracting the coupon, but the deal was still decent).
On my first order they were out of a variety of daffodils I asked for and substituted "Avalon". These bulbs were quite large and got multiple flowers per bulb - really nice. The other variety daffodils I got did grow but the bulbs were not nearly as large, and there was only one flower each. I'm thinking they might have different suppliers for different varieties.
The crocuses were fine. All the tulips I got grew, some were better than others but some got rabbit damage in my yard so I couldn't quite know how they would have looked.
All the bulbs they sent me were viable and most came out quite lovely. I haven't tried their spring products yet.
In the past 3 seasons, I have planted 650 tulips, 167 daffodils, 80 grape hyacinths, 72 giant hyacinths and 180 giant crocuses.
I lost only 4 plants - and that was due to my neighbor's Golden who dug up 4 Giant Hyacinth bulbs and destroyed the bulbs.
They are most efficent. I place my order online and promptly get an email conformation which tells me that I will be notified when the bulbs are shipped from Holland. (How anyone could fail to figure out that the bulbs are coming from Holland and not the back storage room is beyond me.) Then the email comes that the bulbs have left Holland and detailin how many boxes and what is in each box. Given that they have to come on a ship and then clear customs, it is about 5-6 weeks from shipping to receipt.
Invariably they arrive in mid-late October which is right when spring bulb planting should start in my area.
I strongly suspect that those complaining about the bulbs either:
(1) left them in their box - probably in the house or another area that is warm - and didn't get them planted. SInce bulbs have to be kept cool or they get moldy and rot, odds are it is the fault of the gardener.
(2) didn't plant them correctly by either not making the holes deep enough for some or too deep for others; or by putting them in the wrong location (crocuses in shade etc.)
Problem with these internet comment things is that the poster does not have to establish their expertise before offerring criticism. FYI, I am and have been a garden club member for over 20 years and my gardens are nicknamed by the town as "The Botanical Gardens" or "The House with the Flowers."
On Nov 17, 2007, celticevents Midlothian, VA wrote:
I received a catalog, like many others with the $25 coupon on any order. I couldn't get the website to accept it, so I called the 1800 number and placed my order easily with the operator. I received my bulbs in about 6 weeks as promised and they looked in great shape. I was pleased with the service and they are now in my yard awaiting spring.
This is the first time I used this company. I figured I'd nothing to lose as I only ordered $25 dollars worth of bulbs so I owed them nothing. If the bulbs don't show next spring, I'll be posting an update then. But so far, I'm happy with the service and product from this company.
On Nov 12, 2007, BBrandon77 Knoxville, TN (Zone 7a) wrote:
Overall my experience was positive. I received very healthy looking bulbs packed well and delivered on time for a good price. The one problem with my order was that after I ordered, I realized the picture in their catalog was not of the same type of iris being offered. I was OK with it this time because I liked the type I got about as well as what was shown. I do think the company needs to be more careful in the future though. I certainly hope that this was the exception and not common for Breck's.
On Oct 24, 2007, momtoanangel74 Davisburg, MI wrote:
I have been ordering with Breck's for a few years now and for good reasons! They have great prices, they offer lifetime guarantees on everything you buy from them. If it doesn't grow, they will refund you or replace the plant.
I have ordered a lot of tulips from them, love them all! I even bought toad lily's from them, and a lot of other stuff. I will continue to buy from this company. Very reputable.
For those who are leaving negative comments regarding sale coupons or shipping- you really should pay attention- don't agree to check out until it shows up right, and as far as the shipping goes, they specifically tell you when to expect things to ship.
For example- I have ordered tulips in July, of course I can't plant bulbs at that time, so they ship come fall. Pay attention at what your buying and don't expect the impossible.
This is a reputable company and they go the distance to satisfy their customers. I think it is rude of people to come on here and leave negative comments about companies if they are not reading things right.
I ordered $100+ (not including the free $25 coupon) of various bulbs in August, and received them on 10/19. I ordered online and had absolutely no probem with ordering - it was very simple. I tracked my order online and knew exactly when it shipped and where it was. My bulbs looked beautiful when they arrived and I planted them all the next day. The instructions for planting each variety was very specific, plus they included a planting guide which was very helpful . I called their CS with a question regarding sunlight and they were extremely helpful. I will have to continue this rating in the spring/summer after I see the finished product, but so far I am very happy and was surprised to see the negative comments here.