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|On May 8, 2014, plover12 Grand Marais, MI wrote:
I ordered six shrub roses and 12 peonies from their spring sale. That was on April 27. Shipping had already opened for my zone and the first e-mail I received said to expect the roses by May 5, but the peonies would take until June 11. I called on May 8, got someone in a call center that I could barely understand, and asked if there was any way to move up the ship date for the peonies. He told me they are being shipped from Holland and will take 3-4 weeks to arrive. This was never mentioned on the website, and now I have to take delivery of peonies that have been sitting in a box for a month. The roses haven't even been shipped yet and won't be here until "the middle of the month".
|On Nov 29, 2013, bryana Albany, NY wrote:
Posted on November 11, 2010, updated November 29, 2013
On November 29th, 2013, bryana changed the rating from negative to neutral and added the following:
I ordered an assortment of spring bulbs. The bags of 100 bulbs of CHIONODOXA FORBESII, IRIS RETICULATA VARIGATED X IRIS, IXIOLIRION TATARICUM & ALLIUM MIXTURE were standard sized small bulbs at a good price. The bag of SPECTRUM SWEET AROMA DAFFODIL MIXTURE were very small even for early season daffodils and a bag of LEEN VAN DER MARK TULIPs was canceled because it would not ship until after the ground had froze.
On Nov 29, 2013, Breck's Bulbs responded with:
"On Nov 15, 2010 6:32 AM, Breck's Bulbs responded with:
Thank you for your feedback. We do offer a lifetime guarantee on our products. A customer service representative will be contacting you for more information.
|On Apr 24, 2013, tia100175 Buffalo, NY wrote:
Posted on April 22, 2013, updated April 24, 2013
On April 24th, 2013, tia100175 changed the rating from negative to neutral and added the following:
I am going to change my rating to neutral for now. I am content that someone has read my concerns and rectified them. I would have preferred not writing a bad review in the first place but nonetheless, I got a response. I thank you for that. Once I receive the rest of my orders and get everything planted, I will come back and give an update and possibly change my rating. Hopefully to positive.
On Apr 24, 2013, Breck's Bulbs responded with:
"On Apr 23, 2013 1:01 PM, Breck's Bulbs responded with:
Thank you for your post. I apologize no one has gotten back to you about your email. I have reshipped the items to you. Your new order number is 31130627800."
|On Oct 30, 2011, coldreach Hilton, NY wrote:
So far so good. I ordered 300+ bulbs on Oct. 12, 2011. I was billed out right away. However, 12 days later I recieved an email stating that my shipment would be sent out any time between Nov 4- Nov 23. REALLY! I called customer service and explained that I live in upstate NY and by then there will be at least 6 inches of snow on the ground. She said she would place a priority shipping status on the order. Low and behold, the shipment arrived 4 or so days later. WOW. I have planted the bulbs today. They look great. I just hope that they look great when they flower. I have ordered from several of the sister companies and have had no problems with service, refund, or delivery. Hopefully I can update this post in the spring with a true positive. Reading others comments, I am a bit nervous. Looking forward to the display of colors. My only real complaint/recommendation is don't bill the customer until the Item ships. When billing right away, it gives the customer the sense that the shipment will arrive within 7-10 days maximun.
On Oct 30, 2011, Breck's Bulbs responded with:
"On Oct 31, 2011 11:26 AM, Breck's Bulbs responded with:
Thank you for your feedback. We appreciate what our customers have to say and use your comments to better improve our company. Please let us know if you have any problems. Happy Gardening!"
|On Jun 20, 2011, yla1031 Lafayette, IN wrote:
Posted on May 28, 2011, updated June 20, 2011
On June 20th, 2011, yla1031 changed the rating from negative to neutral and added the following:
The company sent me a gift certificate to apologize. I am happy with the plants that did arrive. I will give them another chance in the fall.
On Jun 20, 2011, Breck's Bulbs responded with:
"On May 30, 2011 9:23 AM, Breck's Bulbs responded with:
We apologize for the delay in shipment. I checked on your order and your bulbs were shipped from Holland. A customer service representative will be contacting you about the rest of your order."
|On Apr 28, 2011, mrkk Round Rock, TX wrote:
I have looked at their guarantee http://brecks.com/article.asp?ai=138
On Apr 28, 2011, Breck's Bulbs responded with:
"On May 5, 2011 3:54 PM, Breck's Bulbs responded with:
We apologize for the problem with your bulbs. A customer service representative will be contacting you for your account information and have the bulbs reshipped to you."
|On Apr 12, 2011, smuzz Tiverton, RI wrote:
I have tried several times recently to place an order on-line, but Breck's site won't accept their own $25 gift coupon ("no strings attached"). No 800 #, so I was going to mail it - until I read these comments. Sounds unreliable, and like too much of a hassle. Catalog is out for recycling!
On Apr 12, 2011, Breck's Bulbs responded with:
"On Apr 16, 2011 8:29 AM, Breck's Bulbs responded with:
We appreciate your feedback to let us know of the problem you were having. Unfortunately we do not have an 800# but we do have a notes box at the end of the order process where you can type in that you have the coupon. When we process your order we can then apply the coupon for you. We apologize for the problems on the website and this will be checked into."
|On Nov 5, 2010, DorisG wrote:
Selections and quality were good for bulbs. But the customer "order status" function was empty for so long that I gave up. I ordered the item from another company and had it planted in the ground before learning that Breck's was about to ship. I've appreciated their parent company for many years, so this experience is especially disappointing.
On Nov 5, 2010, Breck's Bulbs responded with:
"On Nov 9, 2010 9:28 AM, Breck's Bulbs responded with:
Thank you for sharing your experience with us. We use your comments to better improve our service to our customers. A customer service representative will be contacting you for more information."
|On May 31, 2010, sherman99 Menifee, CA (Zone 9a) wrote:
Posted on May 23, 2010, updated May 31, 2010
On May 31st, 2010, sherman99 changed the rating from negative to neutral and added the following:
Customer Rep saw negative comments here and resolved issue for me very quickly..
I am going to order again and see what happens
On May 31, 2010, Breck's Bulbs responded with:
"On May 24, 2010 12:03 PM, Breck's Bulbs responded with:
Thank you for taking the time to post. We appreciate the feedback to better serve our customers. A customer service representative will be contacting you for your account information and take care of your balance owed."
|On May 28, 2010, Chesterfield Duxbury, MA wrote:
I ordered two sets of Dahlias from them this year, Maki and See Wood Glorie. I really liked that they have the See Wood Glorie, which is hard to find, very expensive, and often runs out at Old House Gardens.
On May 28, 2010, Breck's Bulbs responded with:
"On Jun 8, 2010 11:06 AM, Breck's Bulbs responded with:
We appreciate your feedback. Your feedback is taken seriously and used to help provide better service to our customers. A customer service representative will be contacting you for more information. Thank you and Happy Gardening!"
|On Apr 7, 2010, haruka San Jose, CA wrote:
Posted on April 5, 2010, updated April 8, 2010
On April 5th, 2010, haruka changed the rating from positive to negative and added the following:
On April 1, 2010, after numerous emails with their online customer service, I decided to make a long distance phone call to their call center in order to straighten things up. I encountered a worst customer service supervisor in the world and I'm still in shock as of today. I really wish it was just an poor April Fools' Day joke.
To make long story short, I ordered from them when there was a "Save $25.00 When You Buy Product Totaling $50.00" promotion last July. Unfortunately one of the item I ordered was not available when it's time to ship so they sent out an postcard with 'save $5.00 for your next purchase' to me.
I sent an email to ask them what will happen to the rest of the $25.00 credit. I asked them twice to make sure and got two similar replies from two customer service representatives.
date Wed, Jan 20, 2010 at 10:47 PM
subject Re: Brecks.com Feedback
Thank you for your email. I apologize for the inconvenience. I have reviewed your account and see that $17.53 credit was applied to the second part of the order. However, your order for the Chinese Double Red Tree Peony got canceled. You should be receiving a refund check in the amount of $12.83. Please allow 2-3 weeks for the check processing. This order is at $0.00 balance due...
date Fri, Mar 5, 2010 at 4:08 AM
subject Re: Brecks.com Feedback
Thank you for your email. I have reviewed your account and see that your order has processed in two different parts. Our records show that the first part of your order was delivered on 09/09/09.
The remaining part of your order for the DAHLIA CRAZY LOVE/ZB is being processed to ship and is expected to ship in 2-3 business days. After shipping, please allow 5-7 business days for the delivery.
Please note that the item #76035 (CHINESE DOUBLE RED TREE PEONY/TY) is out of stock for the season. Therefore, a refund check for $12.83 will be sent within the next 2-3 weeks after your complete order has shipped.
Since two of their customer service representatives both told me in the emails that a refund check for $12.83 will be sent within the next 2-3 weeks after my complete order has shipped, I did not nothing just to wait for the rest of my order to arrive. [If I have known what would happen next, I would have ordered something else instead of the item they claimed being out of stock and kept the full $25.00 discount.]
After I got the complete order and tried to sent several emails to ask them when will I get the refund check for $12.83? The problem started. They just told me I was not charged for the second order so there would be no refund. What happen to the $12.83 refund check they told me? It is a mystery since then, no one admits there was ever a $12.83 credit in my account. I was pretty frustrating and wrote another email to ask them to clarify the "miscommunication" for me. The reply explained pretty detail for the first part of the shipment which was very straight forward but still did not explain why the second part of the order which only cost $9.99 would wipe out the $17.53 credit which was applied to the second part of the order. However, she did issue another $5.00 gift certificate for my next purchase. I want my credit for this purchase, not for next purchase since the shipping and handling fee will wipe out the gift certificate amount, that's not what I want. So I decided to make a phone call trying to understand how did they calcutated this.
The lady who answered my phone was pretty nice. She put me on hold, asked someone else and told me they do not give credit for something not ordered. I told her if I have been told the right information, I could have ordered somthing else to take advantage of the $25.00. I asked her since I was misled, could I add something to this order in place of that out of stock item and still get the rest of the $25.00 credit? Unfortunately, she did not have the authority to solve my problem. So I asked to talk to her supervisor which I should not have done.
That lady was not only rude and impatient, she was even demeaning. She did not want to listen to me, just tried to interrupt and discourage me. I asked her to explain how did they calculate, she said "YOU WON'T UNDERSTAND NO MATTER HOW MANY TIMES I EXPLAIN TO YOU" , "I''M NOT GOING TO GIVE YOU ANY MORE CREDIT FOR THIS. I told her I was misled by their online CSR, she kept repeating "I'M SORRY ABOUT THAT BUT I'M NOT GOING TO GIVE YOU ANY MORE CREDIT.", YOU WON'T UNDERSTAND NO MATTER HOW MANY TIMES I EXPLAIN TO YOU". She even threaten to charge me for the second part of the order. I told her please go ahead charge me and let me place something else to this order so that I don't have to use the two $5.00 gift certificate for next purchase and get eaten up by shipping and handling fee. She still kept repeating her mechanical and insulting sentences.
I don't think she really feel sorry for other CSR misleading me, it seemed that I was the one who should said sorry to her. Sorry for being stupid to choose item that was not suppose to be available in the first place. Sorry that I took their customer service representatives' word. Sorry for being such a jerk asking her to explain to me and got "YOU WON'T UNDERSTAND NO MATTER HOW MANY TIMES I EXPLAIN TO YOU"
I feel that I was belittled for something they have done wrong in the first place. I believe in keeping happy gardening spirit and don't expect to run into something so messy and awful like this. I'm writing this review hoping to get their attention to improve their customer service quality in terms of giving customer the right answer and put themselves in customers' shoes.
On April 7th, 2010, haruka changed the rating from negative to neutral and added the following:
Yesterday one of Breck's customer service representatives sent me a message asking me my name and account information in order to help me. Today I got a very detailed explanation of the way they broke down the coupon used for each part of my order. Finally I can fully understand what happened to the $25.00 coupon, the unused 12.83 credit and get it over with. I will be a happy gardener again. Thank you very much for your help, Donna. I hope that all of your customer service representatives are all like you.
I was hoping to rate different issues by different ratings, unfortunately it seems one member can only get one rating for the same company so will change my rating for this company from 'negative' to 'neutral'.
On Apr 7, 2010, Breck's Bulbs responded with:
"On Apr 6, 2010 4:13 PM, Breck's Bulbs responded with:
Thank you for your feedback. A customer service representative will be contacting you to get your account straightened out. We aplogize for the inconvenience."
|On Sep 16, 2009, cambrack antigonish,
There are 2 Breck's Bulbs companies. One operating in Canada and one operating in the USA. Each are their own and not operating together.
|On Jun 8, 2009, eyfng San Gabriel, CA wrote:
I have ordered calla lily, gladious, iris, double freesia and baby's breath this spring.
|On May 3, 2009, Lawbabie Arlington, VA wrote:
I have ordered numerous bulbs and perennials from Breck's, with mixed results. The larger bulbs (tulips, hydrid daffodils) have all done very well, though being expensive they should! The smaller bulbs, like crocus and some other plants, seem to be hit or miss. I've been most disappointed with their perennials - some lillies of the valley didn't even come up at all, and the hostas have been very slow to get going. I also think it helps to order well in advance of the season, so you are in line for shipping early. Everything I've ordered in season (in the spring) has taken weeks to arrive - too long when American Meadows ships so promptly and includes stakes with pictures of the plants so you can mark your garden!
|On Mar 14, 2009, kittshouse Lynn, MA (Zone 5a) wrote:
I would give this company a neutral rating. I have had orders that have surpassed my expectations, as with their begoia collections. Alas, I have also have had orders that have simply been rotted/moldy upon delivery. I have also experienced bad online ordering. Placing merchandise in my cart, then applying a coupon code, only to be told that those items were out of stock. If they were out of stock, then they should have noted such on their web page before I placed the order. I feel that if you are trying to save money using a code you will be disappointed. I will try the begonia collection again. However, I will find my other blubs at local nurseries so that I can actually see and feel them.
|On Sep 11, 2008, Yankee_1 Weymouth, MA wrote:
Placed an order in August of 2008,changed my mind after seeing the reviews a week later and canceled the bulbs.order was confirmed canceled by e mail. They did offer me a discount and thought that was very nice of them but said no.I even canceled the credit card I used.For some reason I didn't trust them.So after two confirmed cancellation notices. I recieved bulbs yesterday Just left at my back door (9-10-08). I sent them an e mail. Then got a bill today. wow was I mad I hadn't even opened the box since I didn't order from them.I spoke with Keith on the phone yes it was a long distance call which pissed me off. So to make a long story short I was told to keep the bulbs and that my account would be cleared ( lets hope it is cos Im not paying for something I canceled a month ago). They really should keep better track of there customers especially the loyal ones I read about.Almost forgot I did cancel because the original date of delivery would have been at the end of Oct. Then they said they would rush the order,I still said no. I found cheaper bulbs at the store today 30 for $10. At Bjs and they looked great .Im going to stick with buying my plants and bulbs locally .. Karen P
|On Sep 7, 2008, emandem Fergus, ON (Zone 4a) wrote:
I've been a loyal Breck's customer for years, but this year was not good. The begonias I ordered (10), only 1 has come up. Some of the bulbs were mushy when they arrived- not impressive as they usually are. And of the 8 lily trees, only 3 came up. I called and was told 6 weeks ago that new ones would be shipped, but I haven't received any replacements yet. Up until this year, I had never had a problem with bulbs from this Company, but now I question whether or not I should order from them again. Their sister Company is no better. I've been waiting 2 months for that order- although the cheques were cashed immediately!
|On Aug 4, 2008, Catzpjz Jefferson, WI wrote:
I just (this morning) placed large orders with both Spring Hill and Brecks; then, suspecting they were the same company, located this forum...yikes. I'm a little nervous about my orders after reading through these comments. I ordered oriental lilies, daylilies, bittersweet, and irises...I called back because I've received no e-mail confirmation from Breck's and the operator insisted my first name was different than it is, finally recognizing she had it wrong. Has anyone had good/bad success with these specific bulbs/plants? I'm wondering if I should cancel my orders.
|On May 11, 2008, gavinsmom Lakewood, OH (Zone 6a) wrote:
Just FYI, Breck's is currently offering $25 for free (no strings attached) if you rec'd the coupon in the mail. I used mine because what have I got to lose, BUT I ordered 2 "tree lily" bulbs 4 weeks ago and my ship date isn't until late May. A little late for lily bulbs, but maybe I can enjoy them next year. So far as I have seen, Breck's is the only place that has the tree lily bulbs.
On May 27th, 2008, gavinsmom added the following:
It is May 26th and I am still waiting. A rep from Breck's contacted me through the forum and checked into my order. Apparently my bulbs are just now being "flown over from Holland." I'm supposed to get them in about 3 weeks. This is really aggrevating because I ordered in March and I will not get these plants/bulbs until June, far too late in the season to be much good for this year. While I appreciated the response from the rep, I am still not very happy. Maybe people who order the "freebies" get put on the backburner.
On May 11, 2008, Breck's Bulbs responded with:
On Jun 25, 2008 1:30 PM, Breck's Bulbs added:
Orders are shipped in the order they are received, whether it is a "freebie" order (this Customer paid about $3.00) or a $200+ order. Bulbs can only be shipped after they are harvested (we don't keep bulbs around from year to year - each shipment is freshly harvested and either transported by freighter or flown over from Holland). The Customer's order was delivered on May 29."
|On May 11, 2008, lemonwater Mountain View, CA wrote:
I didn't read any reviews of this company until after I had already placed my order, so I decided to wait to see what would happen before commenting. I found their site through Google while searching for English bluebells. I couldn't the English bluebells anywhere else, so I decided to order them through Breck's, I thought they seemed reputable at the time. Along with my "English" bluebells, I ordered two different varieties of crocus. My crocus all came up fine, they were what I ordered, and I didn't receive any moldy bulbs. But the English bluebells which were the reason for my entire order, were unfortunately Spanish bluebells.
On July 4th, 2008, lemonwater changed the rating from negative to neutral and added the following:
Debbie from customer service contacted me regarding my negative experience with Breck's. I found her to be very helpful in trying to correct my problem of the mislabeled English bluebells, which I was told will be shipping during the fall. I am changing my rating to a neutral for now, and I will update it later after I see how everything goes.
|On Apr 26, 2008, swimray Alexandria, VA wrote:
As part of a larger bulb order that I am satisfied with, the "Persian Blue" blue alliums arrived and were planted. The alliums that are blooming now are not Persian Blue, but the shorter, smaller, magenta, more common (and less expensive) "Drumstick" allium. I am a bit upset - with the color not corresponding with the rest of my gardening, and with getting a less expensive plant after paying for a more expensive one. Fortunately because of their short height, they are not easily seen where they are planted, as I was counting on the higher allium.
On May 3rd, 2008, swimray changed the rating from negative to neutral and added the following:
Changed to neutral because Breck's contacted me to arrange a remedy - I will need to wait a year to see. . .
On Apr 26, 2008, Breck's Bulbs responded with:
On May 1, 2008 8:02 AM, Breck's Bulbs added:
I have been in communication with the Customer; it appears he did receive the incorrect bulb. He will be receiving a reship (at no charge) in October."
|On Apr 17, 2008, Jen_D Millerstown, PA (Zone 6b) wrote:
I ordered tulips from Brecks in the fall. They arrived in good time and looked great. They all appear to be up and growing very well. I had placed anouther order from them in January or Febuary from a buy 1 get 1 offer I had recieved from them. Here is the only problem I have with them: I sent an email the end of Febuary to cancel the order after changing my mind and never recieved any answer. The order was in my mailbox last weekend and the plants did look good. I am a bit upset that their costumer service ignored my email. Besides that my experience with them has been positive.
On Apr 17, 2008, Breck's Bulbs responded with:
On May 17, 2008 2:20 PM, Breck's Bulbs added:
Customer has been contacted and told that her purchase price has been refunded, and she can keep the bulbs with our compliments."
|On Apr 4, 2008, newtohosta Clinton, OH wrote:
I ordered from Breck's using the $25.00 coupon, so the actual cost to me was very low. I figured "what the heck", if the plants don't grow then I'm only out a few dollars. Naturally I was hesitant to spend more after reading all the negative comments. I ordered a collection of "mixed large crocuses" and it did take forever and a day to receive them. I knew they were coming from Holland ,but would be shipped in time for Fall planting. They did come, although I would have preferred to get them a few weeks earlier. It can be a bit cold here in NE Ohio in Mid October. I waited to post anything until now (the spring) , so that I could see if the crocuses would grow and bloom. I do see them popping out of the ground and some of them have started to bloom, so I'm quite pleased about that. The reason my rating is not positive though, is for two reasons: 1. The very long wait for the arrival of the plants. 2. So far my crocuses don't appear to be "mixed". They are all the same color, so that is disappointing. I will probably order again, but only if I have another coupon to use. I won't bother trying to contact the company about my plants not being what I ordered, because quite frankly, I don't need to deal with the hassle that I see so many others have dealt with.
On April 19th, 2008, newtohosta added the following:
I just needed to add an update concerning my previous comments on my Breck order: I did receive a message (through Dave's Garden) from a woman named Debbie who works for Breck's. She apologized for my crocuses not being "mixed" and wanted my name and address so she could check my order. I replied to her that since the date of my last post other crocuses have bloomed and were a different color, however they were still overwhelmingly yellow. I assumed that they would be more evenly mixed. I am not upset about the order, just disappointed that they were mostly yellow. I thanked her for her efforts to follow up on my comments. I did receive another catalog in the mail with another coupon, so I have placed another order for a different mixed batch of crocuses. We'll see how those turn out next year. If I continue to receive products that bloom that I order from Breck's then I will probably order larger amounts of plants in the future.
|On Apr 4, 2008, gardenenvy Dover, NC wrote:
My first experience with Breck's was last fall, I ordered a Dafodil collection from them. I received them promptly, and was impressed by the size of the bulbs. I made a special raised corner bed for them, and they came up this year and bloomed beautifully along with several anemone that were in the collection.
On Apr 4, 2008, Breck's Bulbs responded with:
On May 23, 2008 8:13 AM, Breck's Bulbs added:
On April 17, I emailed the Customer asking for her information so I could check on their order; no response."
|On Mar 6, 2008, botanica37 Oakton, VA (Zone 7a) wrote:
I ordered 20 snowdrops in October 2007 and planted them as soon they arrived, I believe early November. Now is March, all my crocuses are blooming, the daffodils are halfway growing, but no sign of my snowdrops whatsoever, not even a single leaf is showing where I planted them. I had hesitations ordering from them based on the negative reviews and inflated prices, but decided to give them a try. Very disappointed.
On March 23rd, 2008, botanica37 changed the rating from negative to neutral and added the following:
I am changing my rating from negative to neutral, because the company did contact me and offered to replace the plants. I declined - it is too late to grow snowdrops this year anyway and I would rather purchase bulbs that will grow next year from a different supplier.
|On Jun 8, 2007, bluebarron14 (Zone 11) wrote:
Ordered fall bulbs last year from Breck's and though everything arived in good condition, the bulbs were a smaller that I had anticipated (and I wasn't expecting all that much for the prices). I was also disappointed with the results this spring. Small flowers, some didn't bloom, and some were not what I ordered. Not sure if I would order from Breck's again, even with the coupon.
|On May 18, 2007, redheadfem Sydney,
They do take a while to ship but they tell you when you order that your items will be sent to you at the right time for planting in your zone. Also, the bulbs come from Holland so that may explain why the order takes time to complete.
|On Apr 26, 2007, zone5girl Painesville, OH (Zone 5b) wrote:
I, too, only ordered because I had the coupon. Like everyone else said, the shipping is SLOW. I will consider changing this to a positive rating once I see how the glads, dahlia, and sedum perform.
|On Apr 3, 2007, giustcm Auburn, AL wrote:
I received a note almost three weeks ago saying my dry root plants are on the way. I still haven't received them. I wrote to the company for help over 48 hours ago (this is the amount of time they say in which they will reply) and still am waiting for a reply. They don't have a 1-800 number listed on their website or I'd call. I guess I'm going to have to pay to call to find out what happened to my order. Or maybe the plants will arrive tomorrow and grow up to be beauties? If so, I'll let you know.
|On Feb 4, 2007, Bellisgirl Spokane, WA wrote:
I ordered from them about two years ago. I too used one of those $25 coupons. I ordered just under $25 worth of products, so I only had to pay for shipping. I found the prices a bit high; I was only able to get two items, green tulips and some Vallerie Finnis muscari. I ordered the items in the summer and recieved them just in time for planting. The muscari were nice and large, the tulips were of average size. In the spring the muscari came up beautifully. Only three of my six tulips came up though. This could have been my fault, since the place where I planted half of them was a bit harsh on bulbs. The ones that did bloom were gorgeous though. Most times I can find what im looking for at a local garden nursery, for about the same price and quality. But I would probably order from them again - if I had another coupon.
|On Jan 1, 2007, lilmissmuffet Holland, MI wrote:
On the negative side, I don't think our family has ever placed an order from Breck's where all the bulbs were exactly as expected. For example, we've received the wrong bulbs (that we could see automatically were wrong, due to the label). The company was very kind at letting us keep the mis-shipment. However, at other times it seems the bulbs, once they bloom, don't match the labels. We've ordered various types of allium (including blue allium), and basically everything comes up the same shade of purple allium. With this type of mistake, it takes months to realize you have the wrong bulbs. The company also solicits by phone. We have very limited garden space and thus these solicitations really are not of interest.
|On Aug 4, 2006, ravana Columbus, OH wrote:
This isn't a comment about the company so much as a notice for those who like to be aware of related businesses: my Breck's order arrived (in good condition... for bareroots and bulbs, at least; the bareroots grew, if not spectacularly; still haven't planted the bulbs, as this was a springtime order, not a fall one) from Spring Hill Nursery's mailing address. I don't know what the formal relation between these two companies is, but those who wish to order from Breck's might want to check out the comments on Spring Hill.
|On Jun 11, 2006, gianetta Charlottesville, VA (Zone 7a) wrote:
The bulbs I bought from them last fall arrived far later than their initial estimates, which was annoying, but the plants are doing great so far. I'm not likely to order sensitive bulbs like lilies from Brecks in the future, but I've had good luck with their other bulbs - their perennial tulips were some of the largest tulips I've ever seen, the hyacinth were gorgeous, and their daffodil bulbs were huge and the flowers beautiful. Brecks would be a better company if they got their scheduling in order.
|On Jun 8, 2006, mochaexpress Young America, MN wrote:
I had some positive and negative comments so the overall rating is neutral.
|On Apr 28, 2006, bellyup Acworth, GA wrote:
I ordered toad lilies on special and some water lilies. At the same time, I ordered a lot of day lilies from Paradise Gardens and some water lilies from Pong Megastore. I was unhappy with what Breck's sent when I got it, I was angry when I got the OTHER vendor's plants.
On May 1st, 2006, bellyup changed the rating from negative to neutral and added the following:
A Breck's representative has offered to replace/refund my order. The sole source of the complain was this forum.
That means to me that they DO pay attention to customer feedback, and will be proactive to satisfy you. The fact that they contacted me, and not vice versa goes a long way.
I am sure it is a form reponse, but any response is better than nothing.
Rating changed to neutral. If this goes well, I will happily change my rating to positive. I prefer to compliment than complain.
|On Apr 24, 2006, Ocultica Layton, UT wrote:
I used a gift certificate that came on the catalog and ordered some tulip bulbs. I planted them last fall and they were a little small, but healthy. I can't remember the name of them, but they were supposed to be white with blue edges. Well....they are cream with fuschia edges. And the flowers are tiny. The rest of our tulips are bigger than ever and these seem to be stunted somehow. I probably will not order from them again.
|On Apr 6, 2006, Starshine06 (Zone 8b) wrote:
When the brochures for their daffodil collections came in March, I read, re-read, and read again, everything in there. The glossy photos depicted beautiful plants, all growing and thriving, with gorgeous blooms. According to the letter they had included with the brochures, I had nothing to lose. I didn't have to pay until I received and inspected every bulb. If the bulbs weren't satisfactory, I could order a replacement and only pay for those which I liked. And in the case the bulbs looked fine, but didn't grow or bloom to my satisfaction, I was protected by their lifetime guarantee. I quickly filled out the order form, checking the box which stated I would not pay 'til I received the bulbs. I sent it in, and all was dandy.
On April 10th, 2006, Starshine06 added the following:
I emailed them again, asking for a more detailed explanation. This time a more knowledgable person replied, and told me the payment is not due until I receive the shipment.
I will, as I said before, add more when I receive the bulbs and possibly change the rating.
|On Jan 18, 2006, Gabrielle (Zone 5a) wrote:
I ordered from Breck's because of the coupon offer. I fell in love with a couple of their pink daffodils ('Replete' & 'Pink Charm'), Grecian Windflowers, and Blue Parrot Tulip.
|On Oct 17, 2005, tmd272 Fulton, NY (Zone 5b) wrote:
I received my bulbs yesterday after 2 1/2 months of waiting. I order oriental lily collection ($29.99 + shipping). I was sadly disappointed by what was sent to me. The bulbs were in transit for over 10 days and were basically mush and the ones that were not look as though half the bulb had been broken in half with no roots attached.