Comments regarding Gurney's Seed & NurseryClick here to return to Gurney's Seed & Nursery's listing.
|On Feb 24, 2014, bnatural Maysville, MO wrote:
I have been a Gurney's customer for over 35 years. For the most part have received good service and acceptable plants. I bought some additional acreage late in 2011. That winter I order a bunch (over $1000) or plants and trees. They arrived and were planted withing a few day. That summer it did not rain, but I watered faithfully. The plants did not do well and were very stressed, but I hoped my efforts were enough. That fall I was diagnosed with cancer. The next spring only a handful can back. I was busy fighting for my life, so although I watered as needed, I did not contact the company. Now I feel better and want to garden again. I have missed one full gardening year :-( I was looking through my catalog and filling out my order and saw this "We want you to be satisfied. If not happy with one of our products, we'll replace it, give you a credit or refund your money for the full amount of your purchase price. All nursery stock, trees and plants are guaranteed for as long as you garden. All seeds and merchandise are guaranteed for one full year". So with order in hand I called and explained (not really thinking they would do anything) how excited I was to be back to gardening and the sorrow of all the dead plants. The representative offered to issue a refund and suggested I wait to put in my order until after I receive the refund. I received a check for $16.41 and a letter stating "We will not be able to process any further orders you may have submitted".
|On Feb 17, 2014, Nannersone San Diego, CA wrote:
Posted on February 14, 2014, updated February 17, 2014
On February 1st, 2014, Nannersone added the following:
I received an email through Dave's Garden from the company on Jan 22 offering to "check on my order". I explained why I was not thrilled with the company - moving "ship" deadlines, lack of appropriate response from customer service, unwillingness to provide an accurate tracking number, etc. and it is now Feb1. I have heard nothing back from them at all. There are still two items that we have not received which they say they will ship in February. We could very easily plant them now, and have been waiting to do so since we ordered, but I can't seem to get past their canned "we ship according to zones". We're in zone 10, my strawberries are now fruiting, our other flowers are blooming--- I'm not waiting for the frost or cold to pass. And that seems to fall on deaf ears. If they do not have plants READY to ship, because they simply aren't grown enough to ship, that would be one thing - just say that. But to keep moving the "ship" dates back, especially on packets of seeds, was just.... unfathomable. There are plenty of other companies who ship promptly. Territorial is good, Heirloom, Renees, Seed Savers, and my favorite, Baker Creek. If our plants are not here by March 1, it'll be a charge-back.
On February 14th, 2014, Nannersone added the following:
Feb 3 Donna from Gurneys posted (using my actual name, rather than my screen name) saying we could expect our shipment of the two remaining plants in mid-February.
Today (Feb 14) I received an automated message from Gurneys that our plants would ship out mid to late March.
I have sent via DG private mail and my regular email account a request to cancel the remaining order, as it is now going to be at least two months late, and that we expect a refund to show on my credit card within 10 working days or I will be requesting a charge-back due to non-delivery of products ordered before Christmas.
On February 17th, 2014, Nannersone added the following:
Received an email from Gurneys:
"Thank you for your email. I apologize for the inconvenience. Your order is currently being processed, as soon as it shipped, we will be happy to issue you a refund. If we can be of further assistance, feel free to contact us."
As in, are they kidding? You're going to ship in mid-March and THEN issue me a refund? I'll be contacting the bank tomorrow.
On Feb 17, 2014, Gurney's Seed & Nursery responded with:
"On Jan 22, 2014 11:47 AM, Gurney's Seed & Nursery responded with:
Thank you for letting us know about the problems with your order. I would be happy to check into this for you. One of our customer service representatives will contact you for your account information."
|On Jan 27, 2014, tinfly wrote:
After being sold out from the old s.d. co. Its not the same operation anymore. Very high prices and of all anti American OUT SOURCING JOBS in ordering dept to India.I will not do buz with them anymore. For all we know they may be doing china thing later.No thank you gurneys any more.There catalogs will go in the garbage.With other junk mail.
|On Jan 25, 2014, mcfez Rio Linda, CA wrote:
Posted on January 22, 2014, updated January 25, 2014
On January 25th, 2014, mcfez added the following:
1.25.2014 supplement commentary :
Well......we just opened a partial of our seeds that we ordered. The first three packages ( 3 of sweet pepper) were short! Now we paid dearly for these 20ct seed packages. Unbelievable!
Today we open the rest of the packages and I am not looking forward to the deceptions of this company.
Account Number: 50392550
Order Number: 40100319000
Order Date: 01/10/14
Out out a $100.00 + order.....I got three packages of sweet pepper of 20 seed count.
First pack - 18 seeds
Second pack - 18 seeds
Third pack - 15 seeds
Please advise on how we can get this corrected.
|On Jan 10, 2014, badcat BELLEVILLE, IL (Zone 6b) wrote:
I ordered plants last spring from here. they came in but I was busy remodeling our house. So I put the strawberries in the fridge and put the bushes and plants in pots on the back patio..for a couple of months, giving them some water when they started to wilt or when I remembered haha. I had ordered:
|On Dec 7, 2013, BiffLundgren Midland, MI wrote:
I ordered Sundance and PixieCrunch apple trees in the spring and the trees were very healthy upon arrival. They both made it through the year in very good shape.
|On Nov 12, 2013, CathysPeace Phoenix, AZ wrote:
Posted on November 12, 2013, updated November 12, 2013
On November 12th, 2013, CathysPeace added the following:
I just spoke with them, they told me I wont be getting my RED ONIONS, AND YELLOW ONIONS. They said last day for fall shipment was friday! Wow, nobody told me that! THEY NEED TO FIX THEIR WEBSITE INSTEAD OF [expletive deleted] EACH CUSTOMER SAYING THEY HAVE A PLANT THAT ARE READY TO BE SHIPPED. COMPLETE BULLSHIT I TELL YOU. I SPOKE TO THE MANAGER TOO AND TOLD HER THEY NEED TO TAKE THIS SERIOUSLY. She said, we can refund you your money. [expletive deleted] NO, I WANT WHAT I PAID FOR DONT YOU UNDERSTAND.
SO HOPEFULLY THE WILL FIX UP THEIR WEBSITE OR CAN JUST GIVEA [expletive deleted] LESS AND TAKE IT OFF THE INTERNET. US GARDENERS DON'T LIKE TO BE [expletive deleted] ABOUT OUR FLOWERS. Especially say OH WE HAVE THEM IN GREAT CONDITION AND THEY ARE READY TO SHIP ASAP.
WHOEVER WORKS WITH SHIPMENT IS HORRIBLE AT IT. WHOEVER WORKS HERE MUST HATE IT BCUZ SHES LIKE ONE FAKE CUSTOMER SERVICE WHO
DOESNT CARE ABOUT YOUR BLOOMS
AS MUCH AS WE DO.
LAZY STAFF AND SLOW MANAGER. CANT HANDLE THIS WEBSITE & BUSINESS AT ALL. Im just speaking the truth...because it really needs to be heard instead of through the scumbags that lie about this website and growing their plants on their own.
On Nov 12, 2013, Gurney's Seed & Nursery responded with:
"On Nov 15, 2013 2:44 PM, Gurney's Seed & Nursery responded with:
Thank you for your feedback. I apologize for the problems you had with your order. One of our customer service representatives will contact you for your account information."
|On Nov 7, 2013, Kvrotsos Montclair, NJ wrote:
Like other people writing reviews here, we were surprised that the dwarf peach tree we ordered arrived as a 4-foot, thumb-thick "twig" with a few roots. We kept faith, though, and planted it as directed. The first year, it amazed us as it thrived and grew. By year two, it bore fruit. Over the past two years (years 3 & 4), it survived an October blizzard and two hurricanes, and it bears more bounteous, delicious peaches every summer. Give twigs a chance! Our tree is everything the Gurney's catalogue promised, and the peaches are truly the best we have ever tasted.
On Nov 7, 2013, Gurney's Seed & Nursery responded with:
"On Nov 15, 2013 4:37 PM, Gurney's Seed & Nursery responded with:
Thank you so much for your wonderful feedback, enjoy those peaches."
|On Oct 16, 2013, chefearly Visalia, CA wrote:
I am a Master Gardener in central California. My focus is School Gardens. There are over 50 school gardens in our area, all dependent on donations and grants for sustainability of their gardens. Last month, I wrote to over 35 seed companies asking for seed donations from their 2013 seed collection. I also said that I would pay shipping costs if need be. Well, to my delight, I received a BIG box of seeds soon to be out of date from Gurney Seeds. And they did not ask me to pay anything! Now I have the pleasant task of distributing these packets of seeds to school gardens for their upcoming plantings!! Gurney's is an awesome partner in education. Thank you!
On Oct 16, 2013, Gurney's Seed & Nursery responded with:
"On Nov 15, 2013 4:39 PM, Gurney's Seed & Nursery responded with:
Thank you for your feedback, so happy we could help."
|On Oct 7, 2013, Giacomo45 Glen Ridge, NJ wrote:
It is clear that Gurney's is an Online Fulfillment company with perhaps overseas customer service reps. ALL orders are delayed. All orders are misrepresented. Like others, I ordered mid-sized trees and shrubs and received saplings and seedlings of poor vitality. I am guessing that they out source orders to foreign and domestic wholesalers. They actually charge your credit card months after taking the order just before they ship and without any notice. I had to force them to ship as their understanding of planting time is bogus and their business model is dubious.
On Oct 7, 2013, Gurney's Seed & Nursery responded with:
"On Oct 8, 2013 11:48 AM, Gurney's Seed & Nursery responded with:
We appreciate you letting us know and apologize for any inconvenience. We so ship according to the USDA and try to make sure our orders ship on time. One of our customer service representatives will contact you for your account information."
|On Oct 3, 2013, ascorbate Kingsville, MD wrote:
Same experience as most of the other negative reviews here... twigs (not trees) half their advertised size that arrived dead or near dead which didn't flourish!
On Oct 3, 2013, Gurney's Seed & Nursery responded with:
"On Oct 8, 2013 11:42 AM, Gurney's Seed & Nursery responded with:
We appreciate you letting us know and we will be happy to reship to you. One of our customer service representatives will contact you for your account information."
|On Jul 11, 2013, elfjam Belmont, CA wrote:
In April 2013 I ordered 20 roots of asparagus from Gurney's, Jersey Supreme Giant Grade at a cost of $49, supposed to be extra-large at least 2 year roots all-male hybrid. Although all were planted in a prepared raised bed in the same way on the same day, they emerged weeks apart, and appeared to be at least three distinct varieties. Most plants are quite small and frail, some are three times larger and huge - my heart sank when a third of the plants began flowering and producing berries, obviously female plants. At least two different kinds of berries! I don't know what plants I have, but they are obviously not the extra-large all-male hybrid asparagus roots I ordered. Anyone who plants asparagus knows that this is a long term investment, with significant prep and devotion. I called Gurney's Customer Service and was connected to a very pleasant man in India at a call center who had no idea what I was talking about. He offered to mail me a company credit voucher after confirming what I had ordered ...this has not been a satisfying response to an extremely maddening and frustrating experience given all of the effort I have put into this asparagus bed this year. I ordered from Gurney's because I believed them to be trustworthy. Now I realize they are not reputable and I recommend that NO ONE order from them. I plan to pull out my entire bed of mystery asparagus and try again next year with roots from a more dependable source, delaying any harvest now for another entire season at least.
On Jul 11, 2013, Gurney's Seed & Nursery responded with:
"On Jul 12, 2013 3:25 PM, Gurney's Seed & Nursery responded with:
I apologize you were sent the wrong asparagus. I would be happy to reship the correct asparagus to you. One of our customer service representatives will contact you for your account information and take care of this."
|On Jul 3, 2013, iamaguna Grand Rapids, MI wrote:
Posted on May 23, 2013, updated July 3, 2013
On May 23rd, 2013, iamaguna added the following:
Dealing with this so called customer service company is so full of redundancy, yet I still feel no confidence in receiving a refund check. After making the phone call on Monday and being promised the refund check, I thought I was done wasting my time talking to these people.
Then yesterday, I get a phone call from a woman who says she was calling to resolve my problem. Oddly, she identified herself as being with Spring Hill in the conversation, so are they the same company? I told her how ridiculous this whole situation is and mentioned that even though I placed an order last year and lost everything due to the drought, I did not call to make a claim on that order.
That would have given her an opportunity to truly be a customer service person and encourage me to get new products shipped, since everything is supposed to be guaranteed.
I did not make a claim on that order because, I have lost confidence in the company and their products and do not want to go through all the labor of replanting everything, when I am not convinced they are selling good stock. Also it is just too exasperating to deal with them on a claim.
I also got an email here from Donna in customer service who asked me to give her my account information so she could take care of the problem with the lilac.
Why would I have to go through her now when I was already promised a chack was being sent? Also, why do I get a response when I post on this website, but my negative review that I tried to put on their own website never was posted and I was never contacted about it?
I have worked in customer service and was trained to listen to the customer and to repeat what they stated the problem was and even go so far as to ask them what we could do to make them have a better experience. I didn't find any professional protocols in the conversation that I recognized as being good practices in dealing with a customer. If I was taking the call, I would have bent over backwards to try to retain my customer, including making the suggestion that last years order could be reshipped. As it stands now, I will never order from them again.
On July 3rd, 2013, iamaguna added the following:
Now it's July 3rd and still no refund!
On Jul 3, 2013, Gurney's Seed & Nursery responded with:
"On May 21, 2013 1:27 PM, Gurney's Seed & Nursery responded with:
Thank you for your post. I apologize for the problem with your lilac. One of our customer service representatives will contact you for your account information and take care of this for you."
|On Jun 27, 2013, yanksnick Hoboken, NJ wrote:
I ordered Blueberry Chippewa and Dwarf Northsky Blueberry on April 10. The confirmation email I received said the plants would come between 4/24 - 5/15. If I would have known when I placed my order that I might not receive my plants for over a month, I never would have ordered them...I would have bought them locally.
On Jun 27, 2013, Gurney's Seed & Nursery responded with:
"On Jun 28, 2013 9:55 AM, Gurney's Seed & Nursery responded with:
I apologize for the problems you had with your order. One of our customer service representatives will contact you for your account information and take care of this for you."
|On Jun 24, 2013, Hoosierguy1986 Fort Wayne, IN wrote:
See a lot of negative reviews and maybe I am lucky. I had an email offer for a gold rush apple tree for around 5 bucks that I couldn't pass up. The tree shipped in excellent condition with massive roots and the trunk as big around as my thumb. Shipped early in the year well before I had time to get it in the ground so I stuck it in my wife's flower pot an kept it watered few weeks later things warmed up in Indiana and I planted it in the ground. Few more weeks and everything came to life. Awesome to see! Figured I would give credit where it's due. I got an awesome price and a really healthy tree!
On Jun 24, 2013, Gurney's Seed & Nursery responded with:
"On Jun 25, 2013 9:21 AM, Gurney's Seed & Nursery responded with:
Thank you very much for your review about our company and our products. Enjoy your tree!"
|On Jun 14, 2013, WorkNmygarden Green River, WY wrote:
I wish I would have read customer reviews before ordering live plants from Gurney's. I planned my garden and ordered heirloom seeds and plants from gurney's in February of 2013. I got the seeds but had to wait for the plants. My experience was much like others that have posted in the reviews. My heirloom tomatoes came later that the latest date on the delivery table and when they came, they were pretty much dead. Wilted leaves, yellow... and what's worse is that my over 12" plants were packed bent over in a box less than half they're height. Needless to say, the branches and stocks were broken. I was so discouraged, and disappointed. I had saved space in my garden anxiously waiting for these heirloom tomatoes. In calling customer service and explaining, they said this is not the norm, which I see is not true by other reviews, but they kindly granted me reimbursement on my credit card, as they were out of stock on those tomatoes and could not replace them. Now, mid-June, I am sure that I will not be able to find the same heirloom plants that I had ordered from Gurney's. We live in a rural area and nurseries run out of tomatoes by the end of May, and usually don't carry heirloom plants. I will never order from Gurney's again.
On Jun 14, 2013, Gurney's Seed & Nursery responded with:
"On Jun 18, 2013 4:28 PM, Gurney's Seed & Nursery responded with:
We appreciate you taking the time to post. I apologize for the problems you had with the plants. I will have one of our customer service representatives contact you for your account information.
|On Jun 11, 2013, Bigmamascoop Upton, MA wrote:
I ordered compost pail bags and filters and 9 tomato plants from gurneys on May 1 2013. The bags and filters arrived 2-3 days later but not the plants. The order status guide listed I would get the plants in between 5/18 and 06/08. This order status was updated 4 times by email from gurneys. I was later told by a rep that 3 of the 9 plants were out of stock,I was disappointed but figured at least I'll get 6 plants. Well after waiting and waiting and calling and calling finally the 6 plants arrived on 06/11/13. But they were all long, leggy, stems snapped, had bugs in them, were tangled in the box AND the shipping list included in the box had what appeared to be blood on it. I took pictures and called gurneys I had to speak to 3 people Cindy,Sonia and Tracy in order to get a refund. Tracy then told me they were having trouble with the tomato supplier this year. I will NEVER again waste my time and money on this company. They could have told me when I first inquired that they had problems with the supplier on tomatoes this year and maybe I could have done business elsewhere. Poor customer service.
On Jun 11, 2013, Gurney's Seed & Nursery responded with:
"On Jun 14, 2013 11:04 AM, Gurney's Seed & Nursery responded with:
Thank you for letting us know about the problems you had. I apologize for all the inconvenience. One of our customer service representatives will contact you for your account information."
|On Jun 10, 2013, siteobserver Phoenixville, PA wrote:
I took advantage of the winter discount at Gurney's to order a full garden worth of tomato and pepper plants, then waited patiently. I received one packet of seeds then I received several emails saying my plants would be sent when the zone/weather permitted. Now it is June 10 and my garden is tilled and ready to go - I had to send an inquiry to the customer service department asking where my plants are. I received a polite email indicating that none of the plants are in stock and my credit card is being refunded. But I waited for my special plants more than a month past planting time! Now I have to go to Lowe's and buy the plants.
On Jun 10, 2013, Gurney's Seed & Nursery responded with:
"On Jun 11, 2013 1:30 PM, Gurney's Seed & Nursery responded with:
Thank you for your posting and I apologize for the problem with receiving your plants. One of our customer service representatives will be contacting you for your account information."
|On May 29, 2013, farmerbean2013 Fairgrove, MI wrote:
Posted on May 28, 2013, updated May 29, 2013
On May 28th, 2013, farmerbean2013 added the following:
2 days after I posted this I received a private message asking for my account info from a gurneys rep. They said they would be in contact with me. I provided them with it one day after that. That was Friday. It is now tuesday. Still no plants and still no info from them. I will just stick to ordering from the competitors from now on.
On May 29th, 2013, farmerbean2013 added the following:
Finally received an order update from Gurneys. It states that my ship dates will be 06/12/13-07/03/13. what a joke! Never again!
On May 29, 2013, Gurney's Seed & Nursery responded with:
"On May 23, 2013 10:48 AM, Gurney's Seed & Nursery responded with:
Thank you for your feedback. I apologize for the delay with your order. One of our customer service representatives will contact you for your account information so we can have your order shipped right away."
|On May 23, 2013, patdnaseq St Louis, MO wrote:
I ordered 2 pea fences (item # 12826) from these clowns on April 29, 2013. As of today, May 23, they have STILL not shipped. When I called their customer service line, I was huffily told that *perhaps* they had run out while placing the orders. Did I ever receive a phone call, and e-mail, ANYTHING informing me that my item was delayed? NO. I skeptically told them that a true BUSINESS would ensure that they invested in an inventory control system that would keep amounts on hand aligned with what is being sold through the website. I was unable to get any update, or even a firm ETA on shipping the fences, so I cancelled. This was my 1st and last experience with these people. No other seed company I've ever dealt with has been this bad....Gurney's deserves to go out of business, and they probably will, if it keeps up the shoddy and dishonest business practices that I've experienced and that I've been reading about on here. Buyer Beware!!!!
|On May 22, 2013, Zafak Oakbrook, KY wrote:
90% of what I ordered was nice sized and started growing well right from the start. The carmine jewel dwarf cherry's, currant, and wolf berry had leaf die back to the point that I was going to compost them, but they re-sprouted new leaves. I did not expect the plants to have die back considering the nursery is in the next state.
|On May 20, 2013, Miller13 Nibley, UT wrote:
I have to give this company a positive rating. I bought a sugar pearls apricot and a rose bush from this company in the spring of 2012. The apricot was the tiniest tree i have ever received. I can't complain however, because it said 2-4' in the description and mine was a little over 3'. But it was full of life. This is it's second year in my garden, it is still very small but it bloomed this spring!
On May 20, 2013, Gurney's Seed & Nursery responded with:
"On May 21, 2013 1:26 PM, Gurney's Seed & Nursery responded with:
We appreciate your feedback. Thank you for sharing and Happy Gardening!"
|On May 20, 2013, laurelr0420 CANDLER, NC wrote:
We ordered several plants - fruit trees, berries, asparagus, arctic kiwis. We ended up getting sucked into one of their pay $100 for $200 deals. Most of the plants have been growing beautifully but a few didn't work out. For those, we took advantage of their 100% guarantee and received a hassle-free refund. I plan to order from them again.
On May 20, 2013, Gurney's Seed & Nursery responded with:
"On May 21, 2013 1:25 PM, Gurney's Seed & Nursery responded with:
Thank you for your feedback. Enjoy you plants!"
|On May 16, 2013, gateman1 Frankfort, IL wrote:
Got half my order and then waited for the remainder, finally I called to find out what was going on. Was bluntly almost rudely told that they had sold out. Saying "what"? Was told that when it came time to fill my order they were sold out, I turned my order in back in Feb, but because of my climate they would not ship till much later so thus they are sold out because I am not an early ship to. So then I asked why I was not notified about this. Again, bluntly almost rudely was told that is not Gurney's policy. So now would you like to guess what my policy is towards Gurney. Too bad I can not rate them worse than negative.
On May 16, 2013, Gurney's Seed & Nursery responded with:
"On May 18, 2013 9:43 AM, Gurney's Seed & Nursery responded with:
Thank you for letting us know about the problem with your order. I apologize you were not notified that we were out of stock and for all your inconvenience. One of our customer service representatives will contact you for your account information and see what we can do.."
|On May 9, 2013, yrralrellim Staunton, VA (Zone 6b) wrote:
I ordered over $50 worth of plants and very common gardening supplies on April 27. I finally received my two blackberry plants on May 8 but I have yet to receive the normal gardening supplies! Poor, poor service! Apparently they do not stock all of the items that they advertise for sale. After ordering from this company numerous times prior to 2000 I have decided to scratch this company off of my list of sources and I would very highly recommend that everyone duplicate that procedure unless you want to be disappointed. After contacting their customer service they supposedly have put a rush on my order. Unfortunately the items will not arrive in time to help me this year! Maybe I can save the items for next year's garden.
On May 9, 2013, Gurney's Seed & Nursery responded with:
"On May 9, 2013 1:03 PM, Gurney's Seed & Nursery responded with:
We appreciate your posting. I apologize for the problems you are having with your order. One of our customer service representatives will contact you for your account information and check on your order.
|On May 8, 2013, Perky5 Mason City, IA wrote:
FYI: Customers ordering from Gurney's Seed & Nursery previous to 2000 were dealing with a totally different organization than that of today. Before 2000, it was located in Yankton, SD where it was started in 1892 and operated there until 2000, when it was sold and moved. People who worked there were proud of the company and cared about the customers.
On May 8, 2013, Gurney's Seed & Nursery responded with:
"On May 9, 2013 12:56 PM, Gurney's Seed & Nursery responded with:
We here at Gurney's want you to know we are very proud of our company and do our very best to take care of our customers. We offer a lifetime guarantee on our plants and we work with our customers to make things right."
|On May 6, 2013, TV_jkelly NEVERSINK, NY wrote:
After contacting customer service several times over the past few weeks I still have yet to receive all the seeds ordered. They have offered no explanation to why they have not shipped. I am now over 3 weeks behind on where I should be with seedlings in my greenhouse for my gardens. I am so frustrated with the service at this point I will never use them again .
On May 6, 2013, Gurney's Seed & Nursery responded with:
"On May 8, 2013 12:11 PM, Gurney's Seed & Nursery responded with:
We appreciate your posting. I apologize for the problems you are having with your order. One of our customer service representatives will contact you for your account information and check on your order.
|On May 4, 2013, bubba1972 Oliver Springs, TN wrote:
ordered 500 strawberry plants just try out the company got them quicker than quoted planted in a stacker type hydroponic system 490 roots are doing very well 10 did not make it but very pleased will be ordering 3000 roots next year
On May 4, 2013, Gurney's Seed & Nursery responded with:
"On May 8, 2013 12:09 PM, Gurney's Seed & Nursery responded with:
Thank you for your post and enjoy those strawberries!"
|On May 3, 2013, shabhun Fremont, CA wrote:
I found this website during an online search for comments about Gurney's and when I read the negative comments, I felt a thud in my gut of buyer's remorse of wondering if I made the right choice to order from them. I have placed two orders with Gurney's, and have only received some of the seed packets I requested. I have gone online to their website several times to enter my order numbers to get a status on the remaining items, and there are no changes to the order pages. After several weeks, I decided to call the customer service today and spoke to someone name Leticia, who answered the phone, 'Leticia speaking.' What happened to identifying the company you work for and then stating your name?
On May 3, 2013, Gurney's Seed & Nursery responded with:
"On May 8, 2013 12:09 PM, Gurney's Seed & Nursery responded with:
Thank you for your posting. I apologize for the problems you are having with your order. One of our customer service representatives will contact you for your account information and make sure things are taken care of for you."
|On May 1, 2013, jandkc NORTHFIELD FALLS, VT wrote:
I am really disappointed with this company. I have been a customer for a few years now, but what happened to my order this year has changed my opinion of them completely. When I received my confirmation e-mail, all things looked correct... correct billing, correct shipping, etc. All things looked good, as I kept getting updates for order processing and shipment notifications as my zone came up for shipping.
On May 1, 2013, Gurney's Seed & Nursery responded with:
"On May 8, 2013 12:01 PM, Gurney's Seed & Nursery responded with:
We appreciate your post and I apologize for the problems you had with your order. One of our customer service representatives will contact you for your account information and find out what is happening with your order and refund."
|On May 1, 2013, LADYBUGLADY31 (Zone 5a) wrote:
I wish I would have found DG before I ordered from this company. I ordered a bunch of stuff that was delivered in the fall, mostly small bushes, a cool hosta, and some smaller little perrenial items. I planted as instructed (I garden a lot, so I know it's not my fault), and every single bush is dead, with no signs of node growth or anything. Completely dry and petrified. I'm so dissapointed, I had to at least warn others of this problem. Even my hosta died. Which I believe because it was one little leaf of a piece. My Periwinkle and a little perrenials seem okay though.
On May 1, 2013, Gurney's Seed & Nursery responded with:
"On May 2, 2013 1:45 PM, Gurney's Seed & Nursery responded with:
Thank you for the feedback, this is not accurate. We can locate your account with your last name and zip code to reship to you. One of our customer service representatives will contact you for your account information and take care of this for you."
|On Apr 27, 2013, michaelrut Bozeman, MT wrote:
This company is a joke. I ordered from them years ago. I bought some honeysuckle. The plant was fine, but the company is just the worst to deal with. After all the years, I don't remember what my problem was, just that they were very unhelpful, and rude. I tried to get myself removed from their mailing lists, and spam lists, but to no avail. So I got a catalogue in the mail this year from them with a "free $25" coupon, with "no catch" right next to it, so I was thinking I would give this a shot, to see what happens.
On Apr 27, 2013, Gurney's Seed & Nursery responded with:
"On May 8, 2013 11:32 AM, Gurney's Seed & Nursery responded with:
Thank you for letting us know about the problem you had with our company. One of our customer service representatives will contact you for your account information and check into when you should receive your order."
|On Apr 26, 2013, SLUGO Joplin, MO wrote:
Over the last 3 years I have ordered fruit trees, blackberries, raspberries, and vegetable seed from Gurneys. I have received everything that I ordered in good condition, at the right time to plant it. I had one tree that did not live and it was quickly replaced with a hardier tree than the original, no questions asked.
On Apr 26, 2013, Gurney's Seed & Nursery responded with:
"On May 2, 2013 1:32 PM, Gurney's Seed & Nursery responded with:
Thank you for your feedback. Enjoy!"
|On Apr 23, 2013, laurebot Sacramento, CA wrote:
I have never ordered anything from Gurney's and never will after receiving the Spring 2013 catalog with the threat on the cover:
On Apr 23, 2013, Gurney's Seed & Nursery responded with:
"On May 2, 2013 1:24 PM, Gurney's Seed & Nursery responded with:
Thank you for the feedback. I apologize, the catalog was not intended to be a warning not to order, more like "don't open till Christmas". I apologize for the way the catalog statement came across. I will make sure and bring this to our marketing attention."
|On Apr 15, 2013, fanofherky Oakland, IA wrote:
I ordered two blueberry plants. Order was verified at time of placement with estimated shipping date. I was reminded of the shipping date several times. Upon shipment, I was again advised of arrival time. Plants arrived on time and in excellent condition.
On Apr 15, 2013, Gurney's Seed & Nursery responded with:
"On Apr 17, 2013 2:07 PM, Gurney's Seed & Nursery responded with:
Thank you for posting. Enjoy your berries."
|On Apr 13, 2013, Noradella Tortolita, AZ wrote:
How does this company stay in business? I placed an order in Febuary and have received portions of it in sporadic deliveries. Other portions of that order seem to have been ignored. Received a bean tower with missing parts and no instructions. Saw that strawberry plants were supposedly delivered but did not receive them. Received an eMail that replacements were being shipped. When no shipping information was received I checked the website on April 11, 2013 and saw that they were sold out. In response to an April 13, 2013 inquiry re shipping date I received a reply: the strawberry plants would be shipped in March 2014! I've requested a refund but will have to see it to believe it. I've ordered plants and garden supplies from other companies over the years with great satisfaction. My one order with Gurney's has been fraught with errors and frustration. I'll never deal with this company again!
On Apr 13, 2013, Gurney's Seed & Nursery responded with:
"On Apr 17, 2013 2:06 PM, Gurney's Seed & Nursery responded with:
Thank you for letting me know of the problems you had with your order. I apologize for the inconvenience. One of our customer service representatives will contact you for your account information and we can check and make sure your refund is issued."
|On Mar 26, 2013, virginiarose Portsmouth, VA (Zone 8a) wrote:
I have been ordering from Gurneys for several years and have never had any real problems. I like to take advantage of the half off coupons in spring and blowout specials in the fall. I have gotten lots of shrubs like Butterfly bush and Blueberry bushes some as low as 3.00 each and they were a pretty good size for 3.00.
On Mar 26, 2013, Gurney's Seed & Nursery responded with:
"On Mar 28, 2013 12:11 PM, Gurney's Seed & Nursery responded with:
We really appreciate you posting your experience with our company. Send us some pictures sometime if you have a chance. Happy Gardening!"
|On Mar 22, 2013, PlanterJoe Dearborn, MI wrote:
Posted on May 20, 2012, updated March 22, 2013
On March 22nd, 2013, PlanterJoe added the following:
A Gurney's customer service rep called me last year when I made the original post and claimed they would send me replacement plants. Also, I should mention I placed orders for garlic and still haven't received them after 1 entire year.
Anyway, so I think "wow, gurney's is sincerely trying to improve their customer service" she explains to me how she will replace the strawberry plants. Mind you 10-20 went missing originally and of the 80/90 plants I got only 10% of them survived.
Only ONE of each kind of strawberry was sent.
LOL this is a joke.
P.S. Please moderate the simply false comments on here with "great" reviews and odd screen names. Something seems fishy here. If any company needs to survive it's based on good product, customer service and honesty, NOT bad products, customer service and deception!!
On Mar 22, 2013, Gurney's Seed & Nursery responded with:
"On May 22, 2012 9:06 AM, Gurney's Seed & Nursery responded with:
We appreciate your post. We apologize for the problems and that no one has gotten back to you. One of our customer service representative will contact you for your account information and have this taken care of."
|On Mar 20, 2013, chellelouise Laingsburg, MI wrote:
I also received the email for the $4.99 Goldrush apples trees. Even though we ended up placing our order online we actually spoke with a customer service rep. who never mentioned that the deal was only for one tree, this also did not some up as we placed our order online for 4 trees and paid the $20.00 for the trees. A few weeks later we received a postcard stating that our order was cancelled because of a lack of inventory and that we were to be reimbursed. Although I was disappointed and a little miffed that I wasn't able to get the trees it wasn't until the next day when I received a email stating that one Goldrush apple tree was shipping that things started to go down hill. At this point I didn't want any of the trees since I needed more than one apple tree and didn't want to order anything else from Gurney's so I called to cancel the one apple tree I was still scheduled to get, I was told that I could not cancel because it was already being processed. When I asked how it was possible that the other three trees in my order were out of stock but they happened to have one left to send me I was told that there was a limit on this special and I should've only been able to order one tree. I expressed my feeling of frustration that if the special was only for one tree then I sould've only been able to order one tree at this price and that this information was not clearly presented on the email that advertised the offer. The representative was not sympathetic or even apologetic over the "fluke" in their software. I again asked to have the order cancel and was again denied. I then was transferred to a supervisor in India and he finally agreed to refund all my money although it will have to be after the tree has shipped. I'm not holding my breath that this will really be refunded but hnestly I don't have the energy to go another round with this company, they can have my five dollars but I will never give them a penny more. Horrible customer service with no quality control or intergrity!
On Mar 20, 2013, Gurney's Seed & Nursery responded with:
"On Mar 21, 2013 12:05 PM, Gurney's Seed & Nursery responded with:
Thank you for letting us know about the problem with your order. One of our customer service representatives will contact you and check on your account and make sure everything is taken care of. I apologize for the inconvenience."