It is clear that Gurney's is an Online Fulfillment company with perhaps overseas customer service reps. ALL orders are delayed. All orders are misrepresented. Like others, I ordered mid-sized trees and shrubs and received saplings and seedlings of poor vitality. I am guessing that they out source orders to foreign and domestic wholesalers. They actually charge your credit card months after taking the order just before they ship and without any notice. I had to force them to ship as their understanding of planting time is bogus and their business model is dubious.
On Oct 7, 2013, Gurney's Seed & Nursery responded with:
We appreciate you letting us know and apologize for any inconvenience. We so ship according to the USDA and try to make sure our orders ship on time. One of our customer service representatives will contact you for your account information."
In April 2013 I ordered 20 roots of asparagus from Gurney's, Jersey Supreme Giant Grade at a cost of $49, supposed to be extra-large at least 2 year roots all-male hybrid. Although all were planted in a prepared raised bed in the same way on the same day, they emerged weeks apart, and appeared to be at least three distinct varieties. Most plants are quite small and frail, some are three times larger and huge - my heart sank when a third of the plants began flowering and producing berries, obviously female plants. At least two different kinds of berries! I don't know what plants I have, but they are obviously not the extra-large all-male hybrid asparagus roots I ordered. Anyone who plants asparagus knows that this is a long term investment, with significant prep and devotion. I called Gurney's Customer Service and was connected to a very pleasant man in India at a call center who had no idea what I was talking about. He offered to mail me a company credit voucher after confirming what I had ordered ...this has not been a satisfying response to an extremely maddening and frustrating experience given all of the effort I have put into this asparagus bed this year. I ordered from Gurney's because I believed them to be trustworthy. Now I realize they are not reputable and I recommend that NO ONE order from them. I plan to pull out my entire bed of mystery asparagus and try again next year with roots from a more dependable source, delaying any harvest now for another entire season at least.
On Jul 11, 2013, Gurney's Seed & Nursery responded with:
I apologize you were sent the wrong asparagus. I would be happy to reship the correct asparagus to you. One of our customer service representatives will contact you for your account information and take care of this."
Posted on May 23, 2013, updated July 3, 2013
Posted on May 20, 2013, updated May 23, 2013
I am a patient gardener. I bought a Primrose Lilac from Gurneys about 8 years ago. I waited 4 years for it to bloom and instead of yellow flowers, I got light purple! So they sent me a replacement in 2009. Again, I have waited 4 years and again it has finally bloomed and again it is light purple!
At this point I am wondering if they actually have yellow lilacs. When I went to their website to post a negative review, it never showed up! So I am posting here to warn people Buyer Beware! The other reviews about the lilac only talk about a healthy looking plant that is growing well, none mention how lovely the flowers look and smell. [I wonder if any one actually has a blooming yellow lilac and if so, can I get a sucker off of it? :) ]
I called the company to complain last week on Wednesday and was told that they could see that I was shipped a replacement in 2009, but since they did not have record of the orginal order, they could not ship me a new one!
I asked them why they couldn't follow the train of logic that if I was shipped a replacement, there had to have been an orignal order. I was told that I would get a telephone call within 24 hours from someone who could resolve the problem. Now it's Monday and I finally called them myself.
Ending up in the same conversation loop with maybe the same person and finally demanded to talk to someone else.
He said he would send me a refund and asked me how much I paid for the bush 8 years ago. I don't know, so I guess he is going to send me a check for the current price of the bush. Though after reading all these reviews, I can't say I have a lot of confidence in this company.
On May 23rd, 2013, iamaguna added the following:
Dealing with this so called customer service company is so full of redundancy, yet I still feel no confidence in receiving a refund check. After making the phone call on Monday and being promised the refund check, I thought I was done wasting my time talking to these people.
Then yesterday, I get a phone call from a woman who says she was calling to resolve my problem. Oddly, she identified herself as being with Spring Hill in the conversation, so are they the same company? I told her how ridiculous this whole situation is and mentioned that even though I placed an order last year and lost everything due to the drought, I did not call to make a claim on that order.
That would have given her an opportunity to truly be a customer service person and encourage me to get new products shipped, since everything is supposed to be guaranteed.
I did not make a claim on that order because, I have lost confidence in the company and their products and do not want to go through all the labor of replanting everything, when I am not convinced they are selling good stock. Also it is just too exasperating to deal with them on a claim.
I also got an email here from Donna in customer service who asked me to give her my account information so she could take care of the problem with the lilac.
Why would I have to go through her now when I was already promised a chack was being sent? Also, why do I get a response when I post on this website, but my negative review that I tried to put on their own website never was posted and I was never contacted about it?
I have worked in customer service and was trained to listen to the customer and to repeat what they stated the problem was and even go so far as to ask them what we could do to make them have a better experience. I didn't find any professional protocols in the conversation that I recognized as being good practices in dealing with a customer. If I was taking the call, I would have bent over backwards to try to retain my customer, including making the suggestion that last years order could be reshipped. As it stands now, I will never order from them again.On July 3rd, 2013, iamaguna added the following:
Now it's July 3rd and still no refund! On Jul 3, 2013, Gurney's Seed & Nursery responded with:
I ordered Blueberry Chippewa and Dwarf Northsky Blueberry on April 10. The confirmation email I received said the plants would come between 4/24 - 5/15. If I would have known when I placed my order that I might not receive my plants for over a month, I never would have ordered them...I would have bought them locally.
THEN, the delivery window was pushed back 5/15 - 6/5.
THEN, 5/19 - 6/09.
THEN, 6/5 - 6/26.
It is now over two months since I placed my order, and I have no blueberries.
When I checked the order status today, it says the Blueberry Chippewa was cancelled and the Northsky delivered back on May 11!!
I never received any blueberries from them. I received some dead mixed columbines on May 11 that were part of a free promotion. I WILL NEVER use Gurney's again....ever.
On Jun 27, 2013, Gurney's Seed & Nursery responded with:
On Jun 24, 2013, Hoosierguy1986 Fort Wayne, IN wrote:
See a lot of negative reviews and maybe I am lucky. I had an email offer for a gold rush apple tree for around 5 bucks that I couldn't pass up. The tree shipped in excellent condition with massive roots and the trunk as big around as my thumb. Shipped early in the year well before I had time to get it in the ground so I stuck it in my wife's flower pot an kept it watered few weeks later things warmed up in Indiana and I planted it in the ground. Few more weeks and everything came to life. Awesome to see! Figured I would give credit where it's due. I got an awesome price and a really healthy tree!
On Jun 24, 2013, Gurney's Seed & Nursery responded with:
On Jun 14, 2013, WorkNmygarden Green River, WY wrote:
I wish I would have read customer reviews before ordering live plants from Gurney's. I planned my garden and ordered heirloom seeds and plants from gurney's in February of 2013. I got the seeds but had to wait for the plants. My experience was much like others that have posted in the reviews. My heirloom tomatoes came later that the latest date on the delivery table and when they came, they were pretty much dead. Wilted leaves, yellow... and what's worse is that my over 12" plants were packed bent over in a box less than half they're height. Needless to say, the branches and stocks were broken. I was so discouraged, and disappointed. I had saved space in my garden anxiously waiting for these heirloom tomatoes. In calling customer service and explaining, they said this is not the norm, which I see is not true by other reviews, but they kindly granted me reimbursement on my credit card, as they were out of stock on those tomatoes and could not replace them. Now, mid-June, I am sure that I will not be able to find the same heirloom plants that I had ordered from Gurney's. We live in a rural area and nurseries run out of tomatoes by the end of May, and usually don't carry heirloom plants. I will never order from Gurney's again.
On Jun 14, 2013, Gurney's Seed & Nursery responded with:
I ordered compost pail bags and filters and 9 tomato plants from gurneys on May 1 2013. The bags and filters arrived 2-3 days later but not the plants. The order status guide listed I would get the plants in between 5/18 and 06/08. This order status was updated 4 times by email from gurneys. I was later told by a rep that 3 of the 9 plants were out of stock,I was disappointed but figured at least I'll get 6 plants. Well after waiting and waiting and calling and calling finally the 6 plants arrived on 06/11/13. But they were all long, leggy, stems snapped, had bugs in them, were tangled in the box AND the shipping list included in the box had what appeared to be blood on it. I took pictures and called gurneys I had to speak to 3 people Cindy,Sonia and Tracy in order to get a refund. Tracy then told me they were having trouble with the tomato supplier this year. I will NEVER again waste my time and money on this company. They could have told me when I first inquired that they had problems with the supplier on tomatoes this year and maybe I could have done business elsewhere. Poor customer service.
On Jun 11, 2013, Gurney's Seed & Nursery responded with:
On Jun 10, 2013, siteobserver Phoenixville, PA wrote:
I took advantage of the winter discount at Gurney's to order a full garden worth of tomato and pepper plants, then waited patiently. I received one packet of seeds then I received several emails saying my plants would be sent when the zone/weather permitted. Now it is June 10 and my garden is tilled and ready to go - I had to send an inquiry to the customer service department asking where my plants are. I received a polite email indicating that none of the plants are in stock and my credit card is being refunded. But I waited for my special plants more than a month past planting time! Now I have to go to Lowe's and buy the plants.
I will never order anything from Gurney's again and I will never believe the hype when they offer a winter sale and discounts on plants. This has totally soured my relationship with the company and I've been ordering from Gurney's for more than 20 years. Next year I will order from Henry Fields.
On Jun 10, 2013, Gurney's Seed & Nursery responded with:
On May 29, 2013, farmerbean2013 Fairgrove, MI wrote:
Posted on May 28, 2013, updated May 29, 2013
Posted on May 22, 2013, updated May 28, 2013
We ordered strawberries, asparagus and 2 bi color butterfly bushes on 4/17. While we received the strawberries and asparagus we are still awaiting the butterfly bushes. No communication from gurneys other than the 2 times that I have called and been told that I will have them soon. It really seems like poor customer service to not relay to the customers when there is going to be a long delay in shipping.
On May 28th, 2013, farmerbean2013 added the following:
2 days after I posted this I received a private message asking for my account info from a gurneys rep. They said they would be in contact with me. I provided them with it one day after that. That was Friday. It is now tuesday. Still no plants and still no info from them. I will just stick to ordering from the competitors from now on.On May 29th, 2013, farmerbean2013 added the following:
Finally received an order update from Gurneys. It states that my ship dates will be 06/12/13-07/03/13. what a joke! Never again!On May 29, 2013, Gurney's Seed & Nursery responded with:
Thank you for your feedback. I apologize for the delay with your order. One of our customer service representatives will contact you for your account information so we can have your order shipped right away."
I ordered 2 pea fences (item # 12826) from these clowns on April 29, 2013. As of today, May 23, they have STILL not shipped. When I called their customer service line, I was huffily told that *perhaps* they had run out while placing the orders. Did I ever receive a phone call, and e-mail, ANYTHING informing me that my item was delayed? NO. I skeptically told them that a true BUSINESS would ensure that they invested in an inventory control system that would keep amounts on hand aligned with what is being sold through the website. I was unable to get any update, or even a firm ETA on shipping the fences, so I cancelled. This was my 1st and last experience with these people. No other seed company I've ever dealt with has been this bad....Gurney's deserves to go out of business, and they probably will, if it keeps up the shoddy and dishonest business practices that I've experienced and that I've been reading about on here. Buyer Beware!!!!
90% of what I ordered was nice sized and started growing well right from the start. The carmine jewel dwarf cherry's, currant, and wolf berry had leaf die back to the point that I was going to compost them, but they re-sprouted new leaves. I did not expect the plants to have die back considering the nursery is in the next state.
The only thing that I didnt like was that the standard apple tree was topped at 3 feet before being shipped, and whoever did it apparently had a hard time cutting because it had three cut marks below where it was topped, as if they kept trying to go higher up the tree until they could get their pruners to cut all the way through the tree. But the tree is putting on new growth so I cant complain much
I have to give this company a positive rating. I bought a sugar pearls apricot and a rose bush from this company in the spring of 2012. The apricot was the tiniest tree i have ever received. I can't complain however, because it said 2-4' in the description and mine was a little over 3'. But it was full of life. This is it's second year in my garden, it is still very small but it bloomed this spring!
The rose bush did not make it through the winter. I called them and they sent me a refund check without any hassle at all.
From what i remember from a year ago, shipping was problem free as well.
On May 20, 2013, Gurney's Seed & Nursery responded with:
We ordered several plants - fruit trees, berries, asparagus, arctic kiwis. We ended up getting sucked into one of their pay $100 for $200 deals. Most of the plants have been growing beautifully but a few didn't work out. For those, we took advantage of their 100% guarantee and received a hassle-free refund. I plan to order from them again.
On May 20, 2013, Gurney's Seed & Nursery responded with:
Got half my order and then waited for the remainder, finally I called to find out what was going on. Was bluntly almost rudely told that they had sold out. Saying "what"? Was told that when it came time to fill my order they were sold out, I turned my order in back in Feb, but because of my climate they would not ship till much later so thus they are sold out because I am not an early ship to. So then I asked why I was not notified about this. Again, bluntly almost rudely was told that is not Gurney's policy. So now would you like to guess what my policy is towards Gurney. Too bad I can not rate them worse than negative.
On May 16, 2013, Gurney's Seed & Nursery responded with:
Thank you for letting us know about the problem with your order. I apologize you were not notified that we were out of stock and for all your inconvenience. One of our customer service representatives will contact you for your account information and see what we can do.."
On May 9, 2013, yrralrellim Staunton, VA (Zone 6b) wrote:
I ordered over $50 worth of plants and very common gardening supplies on April 27. I finally received my two blackberry plants on May 8 but I have yet to receive the normal gardening supplies! Poor, poor service! Apparently they do not stock all of the items that they advertise for sale. After ordering from this company numerous times prior to 2000 I have decided to scratch this company off of my list of sources and I would very highly recommend that everyone duplicate that procedure unless you want to be disappointed. After contacting their customer service they supposedly have put a rush on my order. Unfortunately the items will not arrive in time to help me this year! Maybe I can save the items for next year's garden.
On May 9, 2013, Gurney's Seed & Nursery responded with:
We appreciate your posting. I apologize for the problems you are having with your order. One of our customer service representatives will contact you for your account information and check on your order.
FYI: Customers ordering from Gurney's Seed & Nursery previous to 2000 were dealing with a totally different organization than that of today. Before 2000, it was located in Yankton, SD where it was started in 1892 and operated there until 2000, when it was sold and moved. People who worked there were proud of the company and cared about the customers.
On May 8, 2013, Gurney's Seed & Nursery responded with:
We here at Gurney's want you to know we are very proud of our company and do our very best to take care of our customers. We offer a lifetime guarantee on our plants and we work with our customers to make things right."
After contacting customer service several times over the past few weeks I still have yet to receive all the seeds ordered. They have offered no explanation to why they have not shipped. I am now over 3 weeks behind on where I should be with seedlings in my greenhouse for my gardens. I am so frustrated with the service at this point I will never use them again .
On May 6, 2013, Gurney's Seed & Nursery responded with:
We appreciate your posting. I apologize for the problems you are having with your order. One of our customer service representatives will contact you for your account information and check on your order.
On May 4, 2013, bubba1972 Oliver Springs, TN wrote:
ordered 500 strawberry plants just try out the company got them quicker than quoted planted in a stacker type hydroponic system 490 roots are doing very well 10 did not make it but very pleased will be ordering 3000 roots next year
On May 4, 2013, Gurney's Seed & Nursery responded with:
I found this website during an online search for comments about Gurney's and when I read the negative comments, I felt a thud in my gut of buyer's remorse of wondering if I made the right choice to order from them. I have placed two orders with Gurney's, and have only received some of the seed packets I requested. I have gone online to their website several times to enter my order numbers to get a status on the remaining items, and there are no changes to the order pages. After several weeks, I decided to call the customer service today and spoke to someone name Leticia, who answered the phone, 'Leticia speaking.' What happened to identifying the company you work for and then stating your name?
I asked her to provide a shipping update on the items I have been expecting, and she told me that one of the them is out of stock, another one won't ship until later this Fall, and the others can be expected to arrive towards the end of May. I asked her why I didn't receive any email updates from Gurney's about the out of stock and late arrival items, and she stated that there didn't appear to be an email address on file. I asked her how was it possible then for me to get order confirmations to my email address after I pay for an order through the website, but couldn't get email confirmations about changes to my order unless I call the customer service number? There was no answer from her to that question, yet I provided my email address to her to update whatever screen she saw was missing it.
She stated that when an order is cancelled or out of stock, they just 'submit the credit' and the customer isn't notified beforehand. I was stunned. After having gone to the website to check on my remaining order items for several weeks, I wasn't going to get any updates through Gurneys website at all, and I was wasting my time. So, what I got from the call was, if you haven't gotten what you ordered, don't expect Gurneys to email, write, or call you about what happened. You will have to call them and be told that your items, that you've been waiting to plant, won't be delivered to you at all, or will be shipped out several weeks to months after you were expecting them to arrive.
One more thing, one of the items I ordered were a couple of lavender plants, and she told me that I wouldn't expect to receive those until October. I told her that I went to Orchard Supply recently and they have lavender plants in pots available for purchase. She told me that she isn't aware of what other merchants have available. I asked her to cancel the lavender plants from my order, process the credit for these and another plant that was out of stock that I was suppose to get this month, and please communicate to her customer service management to improve their order status communications to their customers.
By the way, I'm still waiting on the broccoli, cauliflower, watermelon, corn, squash, and spinach seeds that I planted weeks ago to germinate, and I really hope that I didn't get bad seeds from Gurneys as well. If anything, I feel more inclined to support my local gardening merchants and just buy directly from them.
I am a first time customer with this company and so far, I'm more displeased than pleased, but patience is a virtue and I'm holding out hope that things work out.
On May 3, 2013, Gurney's Seed & Nursery responded with:
Thank you for your posting. I apologize for the problems you are having with your order. One of our customer service representatives will contact you for your account information and make sure things are taken care of for you."
On May 1, 2013, jandkc NORTHFIELD FALLS, VT wrote:
I am really disappointed with this company. I have been a customer for a few years now, but what happened to my order this year has changed my opinion of them completely. When I received my confirmation e-mail, all things looked correct... correct billing, correct shipping, etc. All things looked good, as I kept getting updates for order processing and shipment notifications as my zone came up for shipping.
I noticed my strawberries were taking an exceptionally long time to ship, so I checked the tracking info, only to find that 12 days ago, they had been returned by my local Post Office (I had it shipped to my house address and NOT my PO) sent it back because of an incorrect address. I e-mailed Gurney's as soon as I noticed this, and heard nothing back, so I decided to call them. The woman whom I spoke with was pleasant enough, and even accepted fault on behalf of Gurney's. I don't know how, with today's technology, and the fact that my confirmation e-mails had the correct shipping address, they messed this up... But she was able to determine that my stuff went to a completely different town and zipcode.
Was hoping for an easy fix, but noooooo. Everything in that shipment was now out of stock. In fact, there was only ONE type of strawberry plant left on their whole site. I asked for my money back, which she assured would happen in 3-5 days. I still can't help but wonder when they were going to fix this, since 12 days seems like more than enough time for them to receive the returned items, and somehow reach out to me or refund my money.
And wait, there's more... My order was two shipments, and the second one has yet to go out. Of course this also has the incorrect address on it, but she claims she can't stop it in this part of the process to correct it, and all three of the items are also out of stock. So basically I have to wait for it to ship to the address they made up out of thin air, get returned, and THEN I can get my refund. At this time of year, EVERY site is out of the stuff I initially ordered in March, so there goes my entire fruit portion of my garden.
This mistake cost me a lot, and is so baffling as to how it even happened... I could NEVER recommend this company to anyone, let alone ever give them my business again.
On May 1, 2013, Gurney's Seed & Nursery responded with:
We appreciate your post and I apologize for the problems you had with your order. One of our customer service representatives will contact you for your account information and find out what is happening with your order and refund."
On May 1, 2013, LADYBUGLADY31 Erving, MA (Zone 5a) wrote:
I wish I would have found DG before I ordered from this company. I ordered a bunch of stuff that was delivered in the fall, mostly small bushes, a cool hosta, and some smaller little perrenial items. I planted as instructed (I garden a lot, so I know it's not my fault), and every single bush is dead, with no signs of node growth or anything. Completely dry and petrified. I'm so dissapointed, I had to at least warn others of this problem. Even my hosta died. Which I believe because it was one little leaf of a piece. My Periwinkle and a little perrenials seem okay though.
You cannot get a replacement without keeping your shipping label. I doubt I still have that. But I'll check, cause this is BS!
On May 1, 2013, Gurney's Seed & Nursery responded with:
Thank you for the feedback, this is not accurate. We can locate your account with your last name and zip code to reship to you. One of our customer service representatives will contact you for your account information and take care of this for you."
This company is a joke. I ordered from them years ago. I bought some honeysuckle. The plant was fine, but the company is just the worst to deal with. After all the years, I don't remember what my problem was, just that they were very unhelpful, and rude. I tried to get myself removed from their mailing lists, and spam lists, but to no avail. So I got a catalogue in the mail this year from them with a "free $25" coupon, with "no catch" right next to it, so I was thinking I would give this a shot, to see what happens.
I call in, tell the lady I have this coupon on my catalogue, and she said she would have to talk to a supervisor about it since she had no knowledge of this deal. After about 5 minutes on hold, she said ok, and I ordered a dogwood. I did not have high hopes, and I have yet to see the bush. Planting here in Montana has started, and I know they've been shipping their plants for awhile.
This company is a joke, if you want to risk it with them, go ahead. Buy local, not from some mail order customer service nightmare like Gurneys.
On Apr 27, 2013, Gurney's Seed & Nursery responded with:
Thank you for letting us know about the problem you had with our company. One of our customer service representatives will contact you for your account information and check into when you should receive your order."
Over the last 3 years I have ordered fruit trees, blackberries, raspberries, and vegetable seed from Gurneys. I have received everything that I ordered in good condition, at the right time to plant it. I had one tree that did not live and it was quickly replaced with a hardier tree than the original, no questions asked.
I will continue to do business with this company!
On Apr 26, 2013, Gurney's Seed & Nursery responded with:
I have never ordered anything from Gurney's and never will after receiving the Spring 2013 catalog with the threat on the cover:
"WARNING! (In huge letters)
If you don't order something now, this could be your last Gurney's catalog"
Since when does a seed company think they need to bully their customers into buying from them???
I've never had this treatment from any independent seed company. I'll be sending back the WARNING cover with my address to remove me immediately from their mailing list and to never, ever, ever, ever, try to threaten me again if I don't buy from them!
On Apr 23, 2013, Gurney's Seed & Nursery responded with:
Thank you for the feedback. I apologize, the catalog was not intended to be a warning not to order, more like "don't open till Christmas". I apologize for the way the catalog statement came across. I will make sure and bring this to our marketing attention."
I ordered two blueberry plants. Order was verified at time of placement with estimated shipping date. I was reminded of the shipping date several times. Upon shipment, I was again advised of arrival time. Plants arrived on time and in excellent condition.
On Apr 15, 2013, Gurney's Seed & Nursery responded with:
How does this company stay in business? I placed an order in Febuary and have received portions of it in sporadic deliveries. Other portions of that order seem to have been ignored. Received a bean tower with missing parts and no instructions. Saw that strawberry plants were supposedly delivered but did not receive them. Received an eMail that replacements were being shipped. When no shipping information was received I checked the website on April 11, 2013 and saw that they were sold out. In response to an April 13, 2013 inquiry re shipping date I received a reply: the strawberry plants would be shipped in March 2014! I've requested a refund but will have to see it to believe it. I've ordered plants and garden supplies from other companies over the years with great satisfaction. My one order with Gurney's has been fraught with errors and frustration. I'll never deal with this company again!
On Apr 13, 2013, Gurney's Seed & Nursery responded with:
Thank you for letting me know of the problems you had with your order. I apologize for the inconvenience. One of our customer service representatives will contact you for your account information and we can check and make sure your refund is issued."
On Mar 26, 2013, virginiarose Southeast, VA (Zone 8a) wrote:
I have been ordering from Gurneys for several years and have never had any real problems. I like to take advantage of the half off coupons in spring and blowout specials in the fall. I have gotten lots of shrubs like Butterfly bush and Blueberry bushes some as low as 3.00 each and they were a pretty good size for 3.00.
This year I got three Peonies which were reasonable price for Peonies and all three came to 51.00 and I used my 25.00 coupon so basically I got three nice peonies for 26.00 plus shipping. I was very happy with the bargain I got and the communication was better than ever. I got emails every step of the way letting me know what was going on and when I could expect my plants. The last one came today and it was a very healthy root like the others and I am happy with my purchase, I have always been happy with my purchases from this company. :)
On Mar 26, 2013, Gurney's Seed & Nursery responded with:
Posted on May 20, 2012, updated March 22, 2013
I'm new to Dave's Garden and really happy to be here. In fact, it's a shame that I wasn't on here to read about gurney's before even placing an order with them.
I found it odd that a company would give steep discounts and play advertisement tricks like "claim your $100 free gift" only to have it actually be a 50% discount in reality.
Anyway, let me cut to the chase. I placed two orders with Gurney's and called back once to reduce an order. An employee decided to combine two orders or give an improper discount, I don't know...the point was, I was basically given a full refund and still had the plants shipped out to me.
I called back immediately after seeing that a full refund was issued and had them correct it (or I suppose) only to go through 3 different workers who were all lost?
They told me to purchase more items to correct discount rate and they did that by applying an over-ride refund.
So, I get my plants and seeds (strawberries, raspberries, trees etc and so many seeds I can't count) and half my strawberries are dying.. some are missing, but I thought w/e I have like 100 strawberries who cares if 10-20 go missing.
Then I got a shipment of grapes and some of those were missing.
Then I got a letter from gurney's telling me to pay some 45-50 dollars within 14 or 30 days or else I'd be reported promptly to collections.
I call and ask why this letter was sent to me. The same person who "corrected" the original issue turned out to be the supervisor and she told me that I had to pay it because they "over refunded me".
I'm not a guy to take anything for free, proof in the fact that I called and told them I'm getting over 100dollars back plus 200dollars worth of plants.
If I wanted, I could've ignored it and let it be, but I didn't.
The story doesn't seem to end does it? No.. there's more.
Gurney's then sends me a $6.40 check for "over charging me" and I haven't cashed it.
Now, 90% or more of my strawberries are dead and what's left is in the process of dying for some reason.
One of my raspberries didn't even want to grow a new cane or a leaf.
most of my seeds died after sprouting having a maximum 3 week life period.
The only things living are basically my trees and my canes and my grapes.
I've emailed them multiple times to get my things replaced and no response.
Due to all this, I was forced to go out and buy plants from a greenhouse and fork out more money and guess what, none of them were gurney's it was another popular company that I wont adv for free here, but all those are doing good.
Why gurney's, do you send out bad products, lie to your customers, and have bad customer service?
On March 22nd, 2013, PlanterJoe added the following:
A Gurney's customer service rep called me last year when I made the original post and claimed they would send me replacement plants. Also, I should mention I placed orders for garlic and still haven't received them after 1 entire year.
Anyway, so I think "wow, gurney's is sincerely trying to improve their customer service" she explains to me how she will replace the strawberry plants. Mind you 10-20 went missing originally and of the 80/90 plants I got only 10% of them survived.
Only ONE of each kind of strawberry was sent.
LOL this is a joke.
P.S. Please moderate the simply false comments on here with "great" reviews and odd screen names. Something seems fishy here. If any company needs to survive it's based on good product, customer service and honesty, NOT bad products, customer service and deception!!On Mar 22, 2013, Gurney's Seed & Nursery responded with:
We appreciate your post. We apologize for the problems and that no one has gotten back to you. One of our customer service representative will contact you for your account information and have this taken care of."
On Mar 20, 2013, chellelouise Laingsburg, MI wrote:
I also received the email for the $4.99 Goldrush apples trees. Even though we ended up placing our order online we actually spoke with a customer service rep. who never mentioned that the deal was only for one tree, this also did not some up as we placed our order online for 4 trees and paid the $20.00 for the trees. A few weeks later we received a postcard stating that our order was cancelled because of a lack of inventory and that we were to be reimbursed. Although I was disappointed and a little miffed that I wasn't able to get the trees it wasn't until the next day when I received a email stating that one Goldrush apple tree was shipping that things started to go down hill. At this point I didn't want any of the trees since I needed more than one apple tree and didn't want to order anything else from Gurney's so I called to cancel the one apple tree I was still scheduled to get, I was told that I could not cancel because it was already being processed. When I asked how it was possible that the other three trees in my order were out of stock but they happened to have one left to send me I was told that there was a limit on this special and I should've only been able to order one tree. I expressed my feeling of frustration that if the special was only for one tree then I sould've only been able to order one tree at this price and that this information was not clearly presented on the email that advertised the offer. The representative was not sympathetic or even apologetic over the "fluke" in their software. I again asked to have the order cancel and was again denied. I then was transferred to a supervisor in India and he finally agreed to refund all my money although it will have to be after the tree has shipped. I'm not holding my breath that this will really be refunded but hnestly I don't have the energy to go another round with this company, they can have my five dollars but I will never give them a penny more. Horrible customer service with no quality control or intergrity!
On Mar 20, 2013, Gurney's Seed & Nursery responded with:
Thank you for letting us know about the problem with your order. One of our customer service representatives will contact you and check on your account and make sure everything is taken care of. I apologize for the inconvenience."
On Mar 18, 2013, lisaq1965 Salt Lake City, UT wrote:
My partner and I are excited to be having a garden this year, our first :-)
I have used this company before. It was years ago and very satisfactory.
Not this time. From the moment they answered the phone things went wrong.
The agent was hard to understand. Apparently we were also hard to understand. After giving our name and spelling it (5 times), she decided that Emily Stevens was really
We ordered three kinds of potatoes, asparagus and some grass seed. Our agent did not verify any of this. We did. We did her job not knowing that our order was going to Larry Stewart.
When we received our confirmation email telling us our order had shipped to Larry we contacted the company and asked for a supervisor. Richard the supervisor was very nice. He apologized profusely for the mistake his agent made and also for the fact that our order, now shipped to the wrong person, could not be rerouted.
Richard the supervisor replaced our order and assured us over and over that we would not be re-billed, having already paid for the order messed up by the initial agent.
That was on 3/13/13
Last night, 3/17, we wanted to check the progress of or order.
It was on hold for payment due...
Again we called customer service and asked for a supervisor. By some sort of coincidence, we got Richard. He remembered speaking to us and was again very apologetic for dropping the ball. We subsequently have canceled our our order and requested a refund for our original order that is still on it's way to Larry Stewart.
We have decided not to deal with Gurney's. The biggest reason is because the company is based in the United States (a good thing) but their customer service is outsourced. We believe this whole problem could have been avoided had the original agent been more fluent or better trained. It just seemed that she either couldn't understand that we were Emily Stevens. Not Larry Stewart. The only similarity in those two names is the corresponding zip code.
Posted on March 6, 2013, updated March 15, 2013
About 10 days ago I received an email special from Gurney's offering Gold Rush apple trees at $4.99 each. There was no limit in the email & when I went to the site to check it out there was no limit posted online either. I ordered two & was so happy.
This was my first order with Gurney's so before I ordered everything for my garden I wanted to see how this purchase panned out. I am SO glad I waited.
One week later I received an email telling me that I had ordered more than the limit of one tree. I sent an email back because there was never a limit shown. They responded - to my long dead father in law, who has never been on my account or lived at my address. They apologized & stated that they would fix my account & send me a credit - which was nice. I was still irritated, but at least I was getting one tree.
The next day I received an email that they are out of stock & I will not be receiving anything. That email was also directed to my dead father in law. When I responded I got an automatically generated email (again) stating that I was limited to one tree.... except that I am not getting ANY trees because they cancelled my whole order - which was what my email was about. Clearly they didn't bother to read it - again.
I am disgusted with their business practices & don't have any idea how they stay in business if this is how they treat their customers.
On March 15th, 2013, JenMagdech added the following:
After I left this comment, I called Gurney's customer service center to make sure they refunded my money. I was informed that the email saying I was getting no trees was mistaken & that I am in fact getting a tree in April or May. Depending on what happens in April or May I may change my rating to Neutral. On Mar 15, 2013, Gurney's Seed & Nursery responded with:
I have ordered from gurneys yearly for four years. Whenever a product doesn't live they always replace it with no cost to me( no shipping charges or anything) I have only had two plants not make it in all that I have ordered. And I have ordered a lot. They are excellent in their shipping lengths especially if you order early and always have great sale coupons. Their catalogs are accurate and they always send what they advertise. Great company! I will continue to order lifelong from this company. I love that they are so errorless they are able to offer a lifetime gaurentee on their products.
On Mar 5, 2013, Gurney's Seed & Nursery responded with:
Last year I ordered some nursery stock from Gurney's. I ordered bush cherries (which came in a group of 3) and aronia (a native berry bush). The plants looked healthy when received, and grew well initially although I may have lost 2 bush cherries after the Summer's drought. I also ordered deeply discounted late season 3 gooseberries and 4 aronias. I was only shipped two gooseberries, but the (overseas) call center refunded the cost of the missing gooseberrry without hassle. Unfortunately, neither one of the gooseberries appeared to have made it (likely due to the drought), but the aronia did fine (even one I accidently mowed down). This year, I ordered more bush cherries and some currants when they had their 50% off 1 day sale. Overall, I don't expect 100% yield on mail order nursery stock, especially when it's low cost, so my persepctive is generally positive.
On Mar 2, 2013, Gurney's Seed & Nursery responded with:
My wife and have been receiving emails from Gurneys for over two years, three days ago we wrote our first order...........do we regret it now.
We received an email right after we ordered saying there was a problem processing the card, no big deal there is more protection online now with some cards. I checked my bank account and the money was taken out of my bank. I waited until the next day when they "open for business", their call center overseas is always open, silly me. I spoke to some man, gave him my credit card info again, he said it was all set.
Since this phone call I have received five emails saying there was a problem, one email from "Charlie" in customer service saying everything was ok followed an hour later with a phone call saying there was a problem processing my credit card and the order was on hold. I HAD TO CANCEL MY ORDER before I exploded. I can't imagine trying to receive an order or doing warranty issues with Gurneys, STAY AWAY FROM THIS BUSINESS.
On Feb 23, 2013, Gurney's Seed & Nursery responded with:
We appreciate you taking the time to let us know about the problems you had with your order. One of our customer service representatives will contact you so they can check into what exactly happened and let you know."
Have dealt with this company on and off for years. Customer service went through an awful period (reps that knew nothing about plants and/or were not english-speaking) but the last time we talked to them the rep was one of the most expert gardeners I've met and offered great tips for success. Anyway, had to write about the flat wonderful peach. We planted one in 2011 and almost killed it (our fault - Spring was too wet and we should've planted it in a container first, not directly in the ground) Somehow it survived that year and came back last year and went nuts. It's huge and a gorgeous tree. Didn't fruit last year, but we lost all our fruit to the March warmth/April freeze. Can't wait till this year - weather permitting - to see what this tree gives us. If we had it to do all over again I'd plant just these flat wonderfuls instead of all our other peaches! Buy this tree!!!!
On Feb 19, 2013, Gurney's Seed & Nursery responded with:
On Jan 4, 2013, lostinthejungle College Station, TX wrote:
I use the coupon for ordering seeds one to two times a year, and have done this for many years. I start my seeds indoors in winter and transplant in the spring, and then repeat in the summer for fall planting in a quarter acre area.
I order many varieties of vegetable seeds and have never had problems. I've ordered mixtures and hybrids of veggies as well and have been pleased with the variety I've received in each package. As far as seed counts go, Gurney's has never shorted me on seeds - when a package says 25, I usually find 30 or more in the package.
It is worth mentioning that I've had excellent luck with their artichoke seeds. All germinated at 100% without any special planting methods or soaking before hand - all have grown into lovely (and large) plants.
I have ordered bareroots/live plants from time to time and have never had a loss. Many of the perennials exceeded my expectations by the second spring. However I prefer to buy my live plants locally because I personally don't like to wait for plants to be sent to me only at certain times of the year. That is just my personal gardening preference.
For anyone wanting to plant vegetable seed in large volume for personal consumption or canning, you will not be disappointed in the germination rate with Gurney seeds. The bareroot plants they send are young and just starting out - perfect for transplanting (once you understand the special care that goes into planting/growing plants from bareroot).
I've always received seeds within 7-10 business days of ordering with only one package of eggplant being backordered in all of the years I've been shopping at Gurney's. I've learned that live plants should be ordered many months in advance of what your shipping time is due to the occasional backorder and what you order in January might not be delivered until the fall - but that is common with most plant catalog companies.
For someone who gardens on a large scale for personal use, I am satisfied with the germination rate to $ ratio of seeds and plant quality. I will continue to shop with Gurney's in the future.
On Jan 4, 2013, Gurney's Seed & Nursery responded with:
I'm currently sat here staring at the Gurneys catalogue, I want to be enticed by their offers and range, but my previous experience with this company borders on laughable. I ordered an olive tree, a goji berry, a paw paw tree and garlic. I thought they would be true to their word and ship when planting was viable in my region. NOT TRUE! I live in Florida, I ordered in March 2012. Way after the last frost date, I still didn't begin receiving my plants until the end of May, when the Paw Paw and Goji berry were delivered. In Florida this is entering the heat of summer and plants can not survive in it without care. They certainly can't cope with being dropped off in a post box! Luckily I caught the delivery, unfortunately, the goji (which was a single 4" stick with 4 leaves) was all but dead when it arrived, I tried to nurse it to health, kept it out of the direct sun, but it died. The paw paw is doing terribly, its dormant right now, but I'm not holding out much hope. What about the other items I hear you ask.... well the olive tree was delivered 8 MONTHS after ordering! It was delivered in a 2" pot and the stick is 3" high. As someone pointed out in an earlier review of this company, I'm not sure this is even legal??? Can a company legally take money for an item, they purposely decline to describe size wise, obviously don't have in stock and fail to deliver even in their own 'pie in the sky' delivery schedule? Since the delivery of the Olive tree I have complained and been refunded for the goji berry. I'm at a loss as to how this company can continue to do business this way. I will say that I have ordered seeds from this company in the past and been pleased with the results. So the bottom line, if you want live plants don't go here, you will wait an eternity and they will probably die. However, if all you want are seeds, then go right ahead and take advantage of their vouchers!
On Jan 2, 2013, Gurney's Seed & Nursery responded with:
Thank you for your feedback. I apologize for the problems you had with your plants. One of our customer service representatives will contact you for your account information and take care of these issues for you."
On Dec 27, 2012, starting2luvz4 Monticello, IA wrote:
Ordered asparagus plants for my FIL's birthday last May and payment was taken out promptly as soon as I ordered. Received the plants 1st week in December. Since I live in Iowa, I doubt the plants had much time to get roots established before we received 14 inches of snow. Neutral since only time will tell if my 60 plants survived. Will be my last order from them.
On Dec 27, 2012, Gurney's Seed & Nursery responded with: