On Apr 15, 2014, Ncalvert2012 Arrowhead Springs, WY wrote:
I have shopped with Gurney's for years and have had nothing but good experiences with them. After reading the negative review from coonhound62301, I had to put it to the test, I had placed a fairly large order with them and decided that I too would actually count the seeds I had ordered to see if I got shorted too. Not only did I NOT get shorted, we stopped counting after the fourth packet if seeds was actually OVER the count stated on the package and in the catalog. I will continue shopping with Gurney's. They are an awesome company.
On Apr 8, 2014, neferset Rockwood, TN (Zone 7b) wrote:
Posted on April 1, 2014, updated April 8, 2014
I got a coupon that gave me free shipping and half off anything in the store, so I thought, "Why not?" I know Gurney's reputation is far from the best, but I've ordered from places with poor reputations before and come out ok.
My fiance came home and said, "You only ordered 3 Nanking Cherries? You should have gotten at least nine!"
So, I placed another order and applied the same coupon which said it was good all weekend. The coupon applied and I sent the payment information, but the website didn't continue to the confirmation screen. A call to customer service assured me that they had received my order, though, and there was no need to place another one.
Later, my fiance says, "We could use a couple of fruit trees here and here," I asked him if Native Plums would be ok and he said yes, so I placed the third order with the same coupon and the same website issue, though the order was received.
A few days later, I got my confirmations and within about a week of ordering, I got a shipping notice for the first and third order. Much to my surprise, they were going to be delivered the next day by the time I tracked them.
The plants seemed well wrapped. The "Dwarf Venous Orange" which I understand is a Calamondin and not a sweet orange like they have it labeled, arrived in decent health, though it was a bit bug eaten. The first three Nankings were already showing green buds. The two plums are a still fast asleep. I'm hoping they are able to break dormancy, but if I look around, several of the trees we have in my yard haven't yet.
A week later I got the shipping confirmation for the next six Nanking Cherries, on the day they were to arrive this time, and they were much like the previous ones. I can't vouch for everything, but the Nanking Cherries and citrus certainly seem to arrive alive.
On April 8th, 2014, neferset added the following:
I can now vouch for the Native Plums. They are also beginning to wake up for spring. Everything seems to be alive and in good health.
Posted on March 6, 2014, updated March 9, 2014
I received my Spring catalog from Gurneys in the mail. It had a coupon on the front for 100 dollars off a 200 dollar order. Every year when I get my taxes back I order the items for my garden from Gurneys and the coupons on the catalog always save me a lot of money. I've been doing this for years. Well this year I went on their site and got everything I needed for my garden. The total was 228 dollars. i then put my coupon code in, making my total 128 dollars. i completed the checkout process and I thought everything was fine. Until about a week or so later when I received my credit card statement showing I had been charged the full amount. I've always used their coupons and never had this problem. I contacted them about the situation and I've never hard back from them. If they don't do anything to fix the issue, I will not be doing business with them anymore. I don't have the money to get cheated out of 100
On March 8th, 2014, rodlaver4 changed the rating from negative to positive and added the following:
Gurney's finally returned my email and apologized for messing up on my order and refunded me the money they over charged. Thanks to their great customer service i will continue using Gurneys for my garden needs.
On Jan 10, 2014, badcat BELLEVILLE, IL (Zone 6b) wrote:
I ordered plants last spring from here. they came in but I was busy remodeling our house. So I put the strawberries in the fridge and put the bushes and plants in pots on the back patio..for a couple of months, giving them some water when they started to wilt or when I remembered haha. I had ordered:
Gurney whopper strawberries
Joseph Climbing Rose
Bi Colored Butterfly Bush
..and some other stuff ($200 worth)
OH Grapes, 2 type of grapes Niagra and Concord
Strawberries are doing great, Zebra grass was 2 ft tall this fall..even after my husband mowed it over a couple times over the summer..
The Bicolor and Rosebush...I was prepared that they wouldnt be like the picture shown, but I was willing to try them. I really loved the colors. They were about 18"-24" when I got them. They are both 6 feet tall. The colors are correct on them! Made me happy! My Aunt had asked me if the roses had any smell, I got the first blooms..They smell just like my grandmas roses. They smell beautiful and look the same. Definately not disappointed.
Grape vines, I had grapes on them already after planting. I picked them off to promote growth..against my will haha. Im looking farward to what they do this year :). Showed up about 12-18", they are now approx 4 feet.
I really like this company and Im getting around my order for them this year.
I ordered Sundance and PixieCrunch apple trees in the spring and the trees were very healthy upon arrival. They both made it through the year in very good shape.
I've read Cathy's notes below and I just want to point out how important it is to let your customers know if you can fill their orders or not. This would have given her time to look elsewhere for her fall plants.
I wish she could have gotten her plants in the ground this fall. It is 'that' frustrating when you look forward getting what you ordered only to be told you won't get your plants.
My experience with Gurney's has been a very big positive for me...I've been waiting twenty years to get some land to plant a small vineyard and orchard. The PixieCrunch and Sundance were very solid beautiful trees with good reviews at http://www.orangepippin.com.
Like other people writing reviews here, we were surprised that the dwarf peach tree we ordered arrived as a 4-foot, thumb-thick "twig" with a few roots. We kept faith, though, and planted it as directed. The first year, it amazed us as it thrived and grew. By year two, it bore fruit. Over the past two years (years 3 & 4), it survived an October blizzard and two hurricanes, and it bears more bounteous, delicious peaches every summer. Give twigs a chance! Our tree is everything the Gurney's catalogue promised, and the peaches are truly the best we have ever tasted.
On Nov 7, 2013, Gurney's Seed & Nursery responded with:
I am a Master Gardener in central California. My focus is School Gardens. There are over 50 school gardens in our area, all dependent on donations and grants for sustainability of their gardens. Last month, I wrote to over 35 seed companies asking for seed donations from their 2013 seed collection. I also said that I would pay shipping costs if need be. Well, to my delight, I received a BIG box of seeds soon to be out of date from Gurney Seeds. And they did not ask me to pay anything! Now I have the pleasant task of distributing these packets of seeds to school gardens for their upcoming plantings!! Gurney's is an awesome partner in education. Thank you!
On Oct 16, 2013, Gurney's Seed & Nursery responded with:
On Jun 24, 2013, Hoosierguy1986 Fort Wayne, IN wrote:
See a lot of negative reviews and maybe I am lucky. I had an email offer for a gold rush apple tree for around 5 bucks that I couldn't pass up. The tree shipped in excellent condition with massive roots and the trunk as big around as my thumb. Shipped early in the year well before I had time to get it in the ground so I stuck it in my wife's flower pot an kept it watered few weeks later things warmed up in Indiana and I planted it in the ground. Few more weeks and everything came to life. Awesome to see! Figured I would give credit where it's due. I got an awesome price and a really healthy tree!
On Jun 24, 2013, Gurney's Seed & Nursery responded with:
90% of what I ordered was nice sized and started growing well right from the start. The carmine jewel dwarf cherry's, currant, and wolf berry had leaf die back to the point that I was going to compost them, but they re-sprouted new leaves. I did not expect the plants to have die back considering the nursery is in the next state.
The only thing that I didnt like was that the standard apple tree was topped at 3 feet before being shipped, and whoever did it apparently had a hard time cutting because it had three cut marks below where it was topped, as if they kept trying to go higher up the tree until they could get their pruners to cut all the way through the tree. But the tree is putting on new growth so I cant complain much
I have to give this company a positive rating. I bought a sugar pearls apricot and a rose bush from this company in the spring of 2012. The apricot was the tiniest tree i have ever received. I can't complain however, because it said 2-4' in the description and mine was a little over 3'. But it was full of life. This is it's second year in my garden, it is still very small but it bloomed this spring!
The rose bush did not make it through the winter. I called them and they sent me a refund check without any hassle at all.
From what i remember from a year ago, shipping was problem free as well.
On May 20, 2013, Gurney's Seed & Nursery responded with:
We ordered several plants - fruit trees, berries, asparagus, arctic kiwis. We ended up getting sucked into one of their pay $100 for $200 deals. Most of the plants have been growing beautifully but a few didn't work out. For those, we took advantage of their 100% guarantee and received a hassle-free refund. I plan to order from them again.
On May 20, 2013, Gurney's Seed & Nursery responded with:
On May 4, 2013, bubba1972 Oliver Springs, TN wrote:
ordered 500 strawberry plants just try out the company got them quicker than quoted planted in a stacker type hydroponic system 490 roots are doing very well 10 did not make it but very pleased will be ordering 3000 roots next year
On May 4, 2013, Gurney's Seed & Nursery responded with:
Over the last 3 years I have ordered fruit trees, blackberries, raspberries, and vegetable seed from Gurneys. I have received everything that I ordered in good condition, at the right time to plant it. I had one tree that did not live and it was quickly replaced with a hardier tree than the original, no questions asked.
I will continue to do business with this company!
On Apr 26, 2013, Gurney's Seed & Nursery responded with:
I ordered two blueberry plants. Order was verified at time of placement with estimated shipping date. I was reminded of the shipping date several times. Upon shipment, I was again advised of arrival time. Plants arrived on time and in excellent condition.
On Apr 15, 2013, Gurney's Seed & Nursery responded with:
On Apr 14, 2013, juhur7 Anderson, IN (Zone 6b) wrote:
Posted on April 2, 2013, updated April 14, 2013
Posted on October 26, 2012, updated April 2, 2013
Posted on September 13, 2012, updated October 26, 2012
I have bought plants from this company many times over the years, I only find the plants get here a little slowly ,only they tell you that to start with about when things are to ship..Everything I have ever bought from this company has grown and done well.
On October 25th, 2012, juhur7 added the following:
i purchased a few rhododendrons as a gift and they looked so nice I kept one for myself,the garlic looks good also. Everything I have ever gotten from this company has done well.I have been getting plants and seeds from Gurney's since the 1970's,since then they have changed location and my opinion stays the same,a good solid place to shop for your garden!On April 2nd, 2013, juhur7 added the following:
My three little bare root Nanking cherries look good , The perennial Huckleberry looks excellent , The Pink lemonade Blueberry could not look better ,
The other two bare root Blueberries look nice , above average . a Spicebush bare root looks excellent .
These plants are all near to exactly what I would I expect as to the cost . One of the Nanking Cherries has shriveled thin with the other two leaved and growing , only I am satisfied as to the cost as you could not do better in a dollar sale . The third will require special care to grow well , and I am sure it will ,,,On April 14th, 2013, juhur7 added the following:
Updating the nankink cherry the third skinny little one has budded to leaf and is now growing .. On Apr 14, 2013, Gurney's Seed & Nursery responded with:
On Mar 26, 2013, virginiarose Southeast, VA (Zone 8a) wrote:
I have been ordering from Gurneys for several years and have never had any real problems. I like to take advantage of the half off coupons in spring and blowout specials in the fall. I have gotten lots of shrubs like Butterfly bush and Blueberry bushes some as low as 3.00 each and they were a pretty good size for 3.00.
This year I got three Peonies which were reasonable price for Peonies and all three came to 51.00 and I used my 25.00 coupon so basically I got three nice peonies for 26.00 plus shipping. I was very happy with the bargain I got and the communication was better than ever. I got emails every step of the way letting me know what was going on and when I could expect my plants. The last one came today and it was a very healthy root like the others and I am happy with my purchase, I have always been happy with my purchases from this company. :)
On Mar 26, 2013, Gurney's Seed & Nursery responded with:
I have ordered from gurneys yearly for four years. Whenever a product doesn't live they always replace it with no cost to me( no shipping charges or anything) I have only had two plants not make it in all that I have ordered. And I have ordered a lot. They are excellent in their shipping lengths especially if you order early and always have great sale coupons. Their catalogs are accurate and they always send what they advertise. Great company! I will continue to order lifelong from this company. I love that they are so errorless they are able to offer a lifetime gaurentee on their products.
On Mar 5, 2013, Gurney's Seed & Nursery responded with:
Last year I ordered some nursery stock from Gurney's. I ordered bush cherries (which came in a group of 3) and aronia (a native berry bush). The plants looked healthy when received, and grew well initially although I may have lost 2 bush cherries after the Summer's drought. I also ordered deeply discounted late season 3 gooseberries and 4 aronias. I was only shipped two gooseberries, but the (overseas) call center refunded the cost of the missing gooseberrry without hassle. Unfortunately, neither one of the gooseberries appeared to have made it (likely due to the drought), but the aronia did fine (even one I accidently mowed down). This year, I ordered more bush cherries and some currants when they had their 50% off 1 day sale. Overall, I don't expect 100% yield on mail order nursery stock, especially when it's low cost, so my persepctive is generally positive.
On Mar 2, 2013, Gurney's Seed & Nursery responded with:
Have dealt with this company on and off for years. Customer service went through an awful period (reps that knew nothing about plants and/or were not english-speaking) but the last time we talked to them the rep was one of the most expert gardeners I've met and offered great tips for success. Anyway, had to write about the flat wonderful peach. We planted one in 2011 and almost killed it (our fault - Spring was too wet and we should've planted it in a container first, not directly in the ground) Somehow it survived that year and came back last year and went nuts. It's huge and a gorgeous tree. Didn't fruit last year, but we lost all our fruit to the March warmth/April freeze. Can't wait till this year - weather permitting - to see what this tree gives us. If we had it to do all over again I'd plant just these flat wonderfuls instead of all our other peaches! Buy this tree!!!!
On Feb 19, 2013, Gurney's Seed & Nursery responded with:
On Jan 4, 2013, lostinthejungle College Station, TX wrote:
I use the coupon for ordering seeds one to two times a year, and have done this for many years. I start my seeds indoors in winter and transplant in the spring, and then repeat in the summer for fall planting in a quarter acre area.
I order many varieties of vegetable seeds and have never had problems. I've ordered mixtures and hybrids of veggies as well and have been pleased with the variety I've received in each package. As far as seed counts go, Gurney's has never shorted me on seeds - when a package says 25, I usually find 30 or more in the package.
It is worth mentioning that I've had excellent luck with their artichoke seeds. All germinated at 100% without any special planting methods or soaking before hand - all have grown into lovely (and large) plants.
I have ordered bareroots/live plants from time to time and have never had a loss. Many of the perennials exceeded my expectations by the second spring. However I prefer to buy my live plants locally because I personally don't like to wait for plants to be sent to me only at certain times of the year. That is just my personal gardening preference.
For anyone wanting to plant vegetable seed in large volume for personal consumption or canning, you will not be disappointed in the germination rate with Gurney seeds. The bareroot plants they send are young and just starting out - perfect for transplanting (once you understand the special care that goes into planting/growing plants from bareroot).
I've always received seeds within 7-10 business days of ordering with only one package of eggplant being backordered in all of the years I've been shopping at Gurney's. I've learned that live plants should be ordered many months in advance of what your shipping time is due to the occasional backorder and what you order in January might not be delivered until the fall - but that is common with most plant catalog companies.
For someone who gardens on a large scale for personal use, I am satisfied with the germination rate to $ ratio of seeds and plant quality. I will continue to shop with Gurney's in the future.
On Jan 4, 2013, Gurney's Seed & Nursery responded with:
I have ordered shrubs, berry plants, decorative grasses, fruit trees, asparagus, and garden seeds from Gurneys 1-2 times per year for about ten years. My plants and seeds grow and have been vigorous and productive. Gardening is difficult in Colorado to say the least and Gurneys seeds/plants perform wonderfully. Service has been amazing and they have been very helpful in the rare situations I have encountered minor problems.
Posted on October 30, 2012, updated November 5, 2012
I bought some packages of different varieties of seedless watermelon. I got my order on time. Unfortunately only few seeds germinated and those which did weren't seedless.
The cucumber seeds did germinate, however neither one of them looked like the pictures in the catalog.
On November 5th, 2012, camalianus changed the rating from neutral to positive and added the following:
I would like to change my rating to positive because the sweet potatoes were excellent. I order 12 Georgia and 12 Beaugregard. Only 1 failed to grow. The rest produced an abundant crop. Some are huge. Their customer service already contacted me saying they will replace the seed packages. Just the fact the customer service did answer is a move in the right direction.On Nov 5, 2012, Gurney's Seed & Nursery responded with:
On Oct 30, 2012, greenbrain Madison, IL (Zone 6b) wrote:
Posted on September 4, 2007, updated October 30, 2012
I've been ordering vegie seeds and small fruit from Gurney's for at least 25 years. I've always had a good experience ordering from this company and was surprised to read all the negative reviews. The substitution of cuke seeds had me a bit ruffled Spring of 2006, but I tried the seeds & found them to be superior to the variety that I had requested. Not only that, but I wasn't charged for the substitution. I'm sad to read that others have not been as pleased dealing with this company. I hope that Gurney's is able to turn things around.
On October 30th, 2012, greenbrain added the following:
I've been ordering from Gurney for years & have had a good experience with flower & veggie seeds, onion & garlic bulbs, & small fruit stock. My most recent order was filled timely & accurately. I'll order again next year.On Oct 30, 2012, Gurney's Seed & Nursery responded with:
I have dealt with this company may times over the years and had only two problems. 1. They ran out of stock on an order and promptly issued a credit. 2. They recently shipped some grape vines close to the end of the shipping season. Unfortunately, probably due to the heat spell, they were not viable. After explaining what happened, they have put me on the shipping schedule for next spring season to complete the order. No muss, no fuss, no arguments. Just good customer service.
On Jun 11, 2012, Gurney's Seed & Nursery responded with:
On May 24, 2012, Scotty16 Mechanicsville, VA wrote:
I have several acres of land and decided to start an orchard last year. I went to a local nursery and purchased about 20 very expensive trees. We have apparently lost 8 so far.
That being said I figured I would try the online route. Ordered from Gurneys and am glad I did! Placed order the first week of March and received trees less than two weeks later. The packaging was great, all the roots were still very moist. This was my first bare root purchase, I followed the directions from their website for planting and as of today all the trees are full of leaves and doing great. Here are the items I ordered:
Order Number: 20621713100
Order Date: 03/02/12
Qty Ordered Item Number Item Description Delivery Estimate
I was notified when the shipment was sent out. I am very pleased with this purchase!! We will buy more next year. I own a small company myself and I find that for every 100 satisfied customers 1 or 2 will slip through a crack. That being said I am sure this company does a large volume of sales, and sometimes things just go wrong. I say give them a shot.
On May 24, 2012, Gurney's Seed & Nursery responded with:
This review compares my experiences ordering from Gurneys and White Flower Farms. (I'll also post this review under White Flower Farms on this website.) I had positive experiences with both companies.
I ordered one raspberry variety from Gurneys, and one from White Flower Farms. The raspberry bush from Gurney's sprouted right away and is doing marvelously. The raspberry bush from White Flower Farm took a few weeks but is beginning to sprout leaves now.
I wanted to try three different heirloom tomato plants this year and wanted to be able to choose each variety. Gurneys didn't offer such an option so I ordered from White Flower Farms.
Unfortunately the plants arrived about a week before I could plant them (impossible to plan since they just say the plants will be sent at the right time - no specific date), so I followed the instructions on what to do with the plants in the meantime.
Two did just fine and are now flourishing in the garden. One went rapidly downhill while still in its pot and by the time I knelt down to plant it, it literally came apart in my hand. I called the company and asked if I could split the cost of a replacement plant with them since it wasn't their fault I couldn't plant it right away, but they wouldn't hear of it; they sent me a new plant at no charge, and it arrived in perfect shape and is now flourishing in the garden.
I ordered four strong tomato cages from Gurneys (they only come in sets of two) and though they were quite a bit pricier than your average tomato cage, they're also *quite* a bit sturdier than your average tomato cage. They look great and were worth the extra cost.
TOMATO AND RASPBERRY FOOD
I ordered tomato and raspberry food along with a tomato blossom rot prevention product from Gurneys, and they arrived promptly as did the other items in my order. It's too early to say how they'll perform, though.
I ordered zucchini and summer squash plants from White Flower Farms, and a winter spaghetti squash seed packet from Gurney. (A plant wasn't available.) The zucchini plant arrived broken in a box with other plants that were perfect, and White Flower Farms immediately sent out a replacement free of charge. It and the summer squash are both doing great. The winter squash is also doing great; it germinated and grew faster than I would have thought possible.
I ordered a yellow pepper plant from White Flower Farms. It arrived quickly and in perfect condition, and is flourishing in the garden.
I ordered sweet potato plants from Gurneys. They were the last to arrive of my order but they kept me informed so I wasn't left wondering. Of the 12 plants, a few were quite vigorous and a few were almost dead. I planted them all and so far about 9 appear to be healthy. They haven't been in the ground long, though, so the others could still come back.
Here my experience differs between Gurneys and White Flower Farms quite a bit. I wanted to order plants but in many cases they weren't available, and so I had to order seeds instead. This was the case with green onions, too, which I ordered as seeds. These were my orders:
- French tarragon plant
- Green onion seeds
- Basil seeds
- Dill seeds
White Flower Farms:
- Oregano plant
- Thyme plant
White Flower Farms: the oregano and thyme arrived in perfect condition and are doing great.
Gurneys: my order arrived quickly. The French tarragon plant didn't look all that strong, but I figured once it was in the ground it would perk up. It didn't; instead, it weakened every day until it was dead despite special care and attention. I bought a new tarragon plant at a local nursery to replace it. The seeds were even worse. The basil and dill seeds failed to come up at all, and I planted *many* of the seeds. (And I did follow the instructions!) After 3 weeks I finally dug some of the basil seeds up to see if there was any activity, and there was none. Just dead seeds. Of 12 green onion seeds, only 3 came up. I looked at the packets and there were no dates, so I wonder if I was sent seeds that were years old, especially when I compare how fast the winter squash seeds from Gurneys came up. So, I bought herb plants at a local nursery to replace the Gurneys no-shows.
White Flower Farms herb score: 100%
Gurneys herb score: 0%
That said, I didn't call Gurneys to ask them to replace the plants, as I was at the local nursery with my husband anyway and it was easier and quicker to just buy the plants there. Gurneys may have gladly replaced the plants if it had known of my experience.
Overall my experience was positive and I would order from both companies again. I did feel White Flower Farms had an edge in that I felt like I was dealing with a smaller business and real human beings more so than with Gurneys, and they also had more live plants in the fruits and vegetables I wanted (rather than seeds), but on the plus side, Gurneys offered better specials and they sell some nice extra items like the strong tomato cages.
On May 19, 2012, Gurney's Seed & Nursery responded with:
I am a first time customer of Gurneys, and have been completely satisfied with my experience with them. Specifically, I completed two separate orders, one for flowers/shrub and the other for raspberries/blackberries:
MAY NIGHT SALVIA, BLACK EYED SUSAN, MIXED BEE BALM, MAXIMILLIAN SUNFLOWER, BLUE BUTTERFLY DELPHINIUM AND VARIEGATED WEIGELA.
I received these items in well-packaged boxes, with good instructions on what to do. Some were bare-root, some were in small pots, all were completely healthy. In fact, I have had 100% success with these plants, despite some late frosts in PA. The Weigela plant was stunted by the frost, but I have observed new growth in the last couple of days. Also, the Black-eyed susans have just started growing despite being planted about a month ago. All others have taken root in my soil and are growing quite nicely!
Also ordered HERITAGE RASPBERRY, CAROLINE RASPBERRY (x2), JEWEL RASPBERRY, ARAPAHO BLACKBERRY, OUACHITA BLACKBERRY AND APACHE BALCKBERRY. It took about 5 weeks since I planted them, but they are all showing a break in dormancy with either growth on the cane or root suckers. Again, 100% success with these canes. I followed their directions and also did my own research on how to prepare the soil in order to make sure the plants got off to a good start.
My orders were shipped in a timely manner, and Gurneys sent me emails to update when my orders were shipped. To me, they seem to be a well-run mail order firm that can absolutely be trusted. Thank you Gurneys!
On May 5, 2012, Gurney's Seed & Nursery responded with:
Ordered from this company last year successfully and decided to try them again. Was not disappointed, the 4 Indian Pinks I ordered were well packed in the cardboard tubes and looked great. all are planted and doing well (3 days later). My only negative is the length of time for delivery, I ordered in early March and they just arrived here in Tx, almost 2 months later. We had a very warm winter and these could have been in the ground for weeks. Otherwise a very affirmative positive for Gurneys.
On Apr 29, 2012, Gurney's Seed & Nursery responded with:
Thank you for your posting. We apologize it took so long to receive your order. When shipping our plants we follow the guidelines set up by the USDA and ship at the proper planting time for your zone based on availability,"
I ordered one Blue Angle Climbing Rose. I usually do my research prior to ordering anything online since I have been ripped off in the past. I was looking for a specific rose which this company had. I read the reviews and I would not have ordered from them do to the ratings, but I really needed this specific rose so I figured I'll order it. Whats the worst that could happen? I would lose 20 bucks. So, I ordered not expecting too much. I ordered on the 16th of April and the rose arrived on the 24th, well packaged and alive. I am very pleased so far with this company. I planted it and I will keep you updated with the progress of its growth. Ordering any type of live plant online is always a crap shoot at best. There are so many things that can go wrong prior to being delivered. The company should always take the extra steps to make sure the plant has the best chance to survive the harsh conditions of being mailed. Thank you for the rose.
On Apr 26, 2012, Gurney's Seed & Nursery responded with:
Posted on May 28, 2011, updated April 19, 2012
Posted on May 16, 2011, updated May 28, 2011
Posted on May 15, 2011, updated May 16, 2011
This was my first year ordering something from an on-line nursery, and i decided to go with Gurneys. I placed a rather large order ($192) that consisted of many things. all the seeds were shipped/received on time and in good shape as were most of the bare root items i bought. however the 2 chandlers i ordered (item#75479) showed up to early and all leafed out. We had 2 cold nights about 1 week after I got them and they are dead. I also ordered a bunch of raspberries and blackberries and while most are doing well 1 candy red(item#80900) 1 mammoth red(item#80892) and 1 chickasaw blackberry (item#80887) did not survive and are now dead and lifeless(they didn't look all that great even by bare root standards when i got them). I will change this to positive depending on gurneys handling of my situation. i am satisfied 100% with all the other products from gurneys accept my dead plants i got. i waited awhile before posting this to make sure their was going to be no new growth on said dead plants.
On May 16th, 2011, T_Kezar changed the rating from neutral to positive and added the following:
i have been contacted by Donna from Gurneys, and have been offered replacements for the few bare rooted plants that didn't do well. Not only was she friendly and professional, but she responded quickly and obviously cares about their reputation. After reading a lot of the reviews i must state that i don't believe they deserve the bad rep they have been given by a lot of the reviewers. I haven not yet gotten the confirmation on the replacement shipment yet but i trust its in good hands. Even if they do make a mistake i know they will go out of their way to fix it. i will update when i get confirmation on the reshipmentOn May 28th, 2011, T_Kezar added the following:
i received the first part of my replacements 4 days ago . was the chickasaw blackberry, while there was almost 0 root on this new blackberry it seems to be doing well. wont know for a few more weeks, but i think she will be good. the rest of my replacement items are out-of-stalk for the summer and i will get them this fall. also the 2 chandlers i planted that came way to early and went threw 2 frosts (with all there leaves already out) have started to throw up new growth from the ground(all stems above ground are dead) . so in all good faith i cannot ask for replacements for the 2 blueberry bushes. I WILL BUY FROM THEM AGAINOn April 19th, 2012, T_Kezar added the following:
everything is green and happy . just got the last 2 red raspberry replacements today and upon their arrival i promptly ordered 30 asparagus crowns (2nd yr heavy) . looking forward to their arrival. im sure gurneys wont disappoint On Apr 19, 2012, Gurney's Seed & Nursery responded with:
On Apr 15, 2012, Rhizomes123 Pittsburgh, PA wrote:
I received a catalog in the mail with a coupon on it for $25.00 towards anything in the catalog. I usually throw all of their catalogs in the garbage because of a bad experience that I had with them in the past. Years ago I ordered from them. Weeks passed, months passed and I never got my plants or an email explaining the delay. It was a horrible experience because I have been ordering from Gurney since the mid 1970's. They did apologize (that's all) but I was very, very angry because of missing the beginning of the gardening season. So to get back to my review, since anything that I ordered would be free, I decided to give them another chance. I had nothing to lose. I ordered a Meyer Lemon tree and artichoke seeds. I received the artichoke seeds very quickly and an invoice stating when the Meyer Lemon tree would be shipped (invoice shipping time was around March 12th). The tree was shipped right on time and was in good condition. As i am typing this review, the lemon tree is still healthy and thriving. The artichoke seeds are growing very well and are healthy. Everything was FREE to me like they advertised in the catalog. I have nothing to complain about. Although I am reluctant to place a large order with them, I am satisfied with the service that I got when placing this particular order.
GREAT CUSTOMER SERVICE. We started to order Lombardy Poplar with this company, an order of 6 "offers" with 3 plants for offer, then realized we did not know if it was the original italica poplar or not, and it was not clear in the order form that the fulfillment would be 18 trees. So we called up the company and found it to be true - actual order amount was not clear from what the assistant was reading online. Then we learned they were not italica. So we did not go through with the purchase. Same day, we found italica elsewhere and bought them. So imagine our surprise ten days later when our credit card was charged $140 by Gurneys! We had given them no address and had no order confirmation number! There was some glitch in their accounts.
The first person I called tried to haggle me to accept the order! When I mentioned lawyers she put me on hold and then disconnected the call! The next person told me I had to give Gurneys our mailing address, then receive the trees, and only then call back to do the refund. She was very efficient and nice. The third person was really nice as well and issued the refund. We're actually glad we found this company because they do have a terrific inventory and we like the way the matter was resolved. We'going to give them a big order of trees for our farm next autumn.
Posted on March 21, 2012, updated April 12, 2012
My husband and I ordered plants on March 11, 2012. After reading the reviews on this company, we were worried if we made a mistake ordering from Gurney's. It turned out we didn't! We got our first order today - Grape Reliance Pink Seedless and Grape Cayuga. Both of them along with the order of strawberries were scheduled for delivery 03/25/12-04/15/12. And an hour ago we got our grapes. To be honest I didn't expect to see much of the 1-year-old plants. To my surprise I was wrong! The plants look very healthy, with well-developed root system and a few wonderful buds ready to open. We are very, very pleased how quickly we received the plants and how good they look. We requested to ship the strawberries sooner if it is possible before the heat starts. We definitely update our review once we receive our order, but so far, thumbs up to Gurney's!
On April 12th, 2012, gingerandgill added the following:
As promised, we are updating our review. The grapes are doing great and suprised us by clusters of tiny grapes (two on each plant). We are so looking forward to seeing them to ripen! Gurney's did ship the strawberries sooner, we already planted them, just waited for a few days to see how they'll do. Forty-seven out of received fifty are growing beautiful healthy leaves, the three plants looked dead when we received them but we planted them anyway to give them a chance. Sadly, to this day there's no sign of life. But taking into account that only three plants out of fifty didn't make it, is not that bad. In general, we are very happy with the quality, packaging and overall efficiency of the company. We will definitely order from Gurney's again. Thank you, Gurney's! On Apr 12, 2012, Gurney's Seed & Nursery responded with:
Posted on February 14, 2012, updated April 9, 2012
Placed a big order tonight for apple trees, a peach tree, blueberry bushes, a bareroot rose bush, a lilac, a peony, flowers, seeds and a hybrid poplar tree. I'm staying optimistic and will update as things start to arrive!
On April 9th, 2012, amut added the following:
Everything has arrived now. All of the apple trees, the peach and the poplar trees are growing and looking good! The blueberries, lilac and peony just arrived last week and still look pretty much dormant, but I'm following the growing instructions and am positive. The Blue Girl bareroot rose is growing as well. I haven't planted the herbs seeds yet but have no doubt as to their germination. I will definitely order from Gurneys again.On Apr 9, 2012, Gurney's Seed & Nursery responded with:
RASPBERRY RED LATHAM 1YR
SILVER LACE BLACK PRIMROSE
The foxglove did arrive in poor shape. The box was completely smashed and the plant was wilted with terrible looking leaves. They have been in the ground a few weeks and thriving. It was probably a mixture of bad packaging and mishandling.
Everything else arrived in excellent shape with great packaging. This is my first order with gurneys and I will probably order again. Shipping time was average.
On Apr 2, 2012, Gurney's Seed & Nursery responded with:
On Mar 22, 2012, linus6800 Tellico Plains, TN wrote:
I placed an order of raspberries, blueberries, blackberries and strawberries with Gurney's. I am happy to say that all of the plants that I received were fresh, healthy, well packaged and sent at the proper time. I am very pleased and will order again from Gurney's in the future.
On Mar 22, 2012, Gurney's Seed & Nursery responded with:
I think it's a good idea to commend work well-done. In addition, since I had a good experience with Gurney, and some folks didn't, I would like to help balance the negative feedback by sharing my own positive experience with this company. It's very simple. I ordered many packages of seeds upon the recommendation of a friend, and I used the $25 coupon. I ordered the seeds, and the seeds arrived in a timely manner and in great condition. I planted the seeds at the appropriate time, and everything went well. I conversed with a representative one time in the process because one of the items I ordered was not available. The person I spoke to was professional and kind. I am honing in on just the right produce to grow in my garden, and many times I find the seeds locally, but I wouldn't hesitate to order from Gurney again.
On Feb 22, 2012, Gurney's Seed & Nursery responded with:
I have purchased trees and seeds from Gurney's for about 15 years now. I received items that are representative of the advertisements. The apple, peach, pear, and nectarine trees all have done well and are prolific. I also have several grape vines from Gurney's that have done well have over two inch diameter trunks. I have had a few plants die, and Gurney's always either replaced the plant or offered a credit. There is some delay in addressing returns during the busy part of the season, however, Gurney's responses have kept me aware that they are addressing the issue. The seeds (peanut, squash, beans, cucumber) also have done well and I order these every year, and I supply a local food pantry with fresh vegetables all summer. I have ordered Georgia Jet sweet potato slips for some years now, and Gurney's has often supplied more than my order request assuring a good harvest. I have ordered from other nurseries, but I always check Gurney's first. After some 15 year experience with this nursery, I certainly recommend them as offering a good product and at a good value.
On Feb 4, 2012, Gurney's Seed & Nursery responded with:
Thank you so much for your wonderful testimonial. We really appreciate hearing from our customers and that you have been a customer for over 15 years, we thank you for letting us be your gardening friend.
I have been ordering from Gurneys for 30 years and have always gotten good service. On the few occasions a plant did not survive they shipped a replacement at the proper planting time. It is always important to order early while supplies are good and so they can be shipped at the correct time. I will be ordering from Gurneys for many more years.
On Feb 1, 2012, Gurney's Seed & Nursery responded with: