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Comments regarding Gurney's Seed & Nursery

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306 positives
118 neutrals
365 negatives

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RatingAuthorContent
Negative wilecoyote
(1 review)
On Jun 19, 2017, wilecoyote Saint Paul, MN wrote:

I reluctantly ordered a Juliet dwarf cherry tree for my wife in 2016 because of my past experience with ordering from gurneys. The tree arrived with a good amount of foliage and a well developed root system. It was well packaged. I planted it in a XL pot and followed the directions on how to care for it over the summer. It did well over the summer. It lost it leaves for the winter. I put it in my 3 season porch to try to make it easier on the plant for its first winter. When snow started melting, I put it back into my yard. A few leaves came and then the plant died. I tried to revive the tree by pruning the ends of the branches to stimulate growth and put fertilizer in the pot. I decided not to ask for a replacement because the warranty period was over and I've had problems with customer service in the past. This is my last purchase from gurneys.

Negative gdstuart
(1 review)
On Jun 9, 2017, gdstuart Hammonton, NJ wrote:

Of the four items I ordered, only the Yukon Gold potatoes were acceptable. They are growing great.

The Canela potatoes are diseased. All the leaves and stems have small white spots and leaf curling. This was evident as soon as I started them indoors. The problem is not my dirt, because the Yukon Golds were started in the same mix right beside the Canelas. I tried planting them anyway, but the disease completely took over the Canelas and I had to rip them all out of the bed to prevent infecting the Yukon Golds.

The sweet potato slips were completely dried out and dead on arrival.

The Apache Blackberry plants were tiny sticks and I'm still waiting after a month for any signs of life from them.

I called Cust Service and evidently woke up a guy in the Phillippines. He refunded my entire order cost, to their credit. That's the only positive thing about the whole experience.

Gurney's is strictly a discount house. With all the other high-quality nurseries out there, I'm amazed they are still in business. I'd urge gardeners to shop elsewhere. If you're getting their emails, I suggest you unsubscribe so you won't accidentally get sucked in by their specials.

Negative rowlanddouglas
(1 review)
On May 25, 2017, rowlanddouglas Pulaski, NY wrote:

I tired to use them because they had everything I wanted and the prices were competitive. My aim was to get everything from one place without running around to multiply local nurseries-convenient one stop shopping. My bad. First they let me order something that in fact was out of stock. Now I had to do exactly want I didn't want to do-search multiply local sources. Then the ship dates just changed and changed-and changed again. The changes certainly were not for the better. Of my final 2 items the shipping times changed 4 and then 5 times. Calling "customer service" is akin to trying to have your dog explain why they can't write. Beyond a bad service/sales experience.

Negative spc9213
(1 review)
On May 12, 2017, spc9213 Daytona Beach, FL wrote:

I live in Florida, and spring turns to summer quickly. I ordered Asparagus roots and a packet of asparagus seeds. 3 weeks later, I still did not have either. I queried and they told me that the roots were sent to the warehouse and waiting on the seeds to be sent out together. 3 weeks later, I got the roots and no seeds, as they sent them out separately. I still haven't received the seeds, but they credited my account, and told me that they were sold out. This isn't acceptable to wait so long.

Negative oleganny
(1 review)
On May 8, 2017, oleganny Wabash, IN wrote:

3/ 21 ordered shallots and garlic del est 4/9-4/14 - 3/27 status update del est 4/6 -4/11 - 3/29 shipping confirmation - del est 4/1 - 4/3
4/30 ordered onions - del est 4/9-4/14
instead of shallots & garlic received strawberries - within the est del date though - emailed them - 4/13 they said would reship - est del 4/16-4/28 - shipping confirmation 4/21 - no est del on this email - 4/25 received shallots & garlic - most of the shallots were rotten and the garlic was sprouted already 4/29 email that they were refunding for the garlic & shallots - but they didn't refund shipping cost so I paid shipping for rotten product
4/29 received onion sets - growth on top mostly brown - looked like they had been rootbound in pots - roots brittle & dead - bulbs shriveled - so angry just told them to look at the pictures i sent - 5/5 finally received an answer - said they were resending onions del est 5/8 - 5/20 - emailed them immediately not to send more since they would be too late for our purposes & we no longer trusted gurney quality - haven't heard from them again so far but this will be the last time we order from them & we had been satisfied customers for years, until now

Negative dcheney
(1 review)
On Apr 28, 2017, dcheney Greeley, CO wrote:

This company is holding my money, plants, seeds hostage with constantly pushing out ship dates all while the prime Spring growing season is slipping away. No way on earth I will ever do business again with this company.

Negative Lilyhazen
(13 reviews)
On Apr 20, 2017, Lilyhazen Ellijay, GA wrote:

Posted on February 13, 2015, updated April 20, 2017
Posted on February 10, 2015, updated February 13, 2015
Posted on February 7, 2015, updated February 10, 2015
Posted on February 6, 2015, updated February 7, 2015
I have been a customer of Gurney\\\\\\\\\\\\\\\'s for years, but their sluggish shipping is making me reconsider. I got a message that they had shipped my order January 30, and I could expect it 2/1 - 2/3. It is now the 6th, and no one can tell me where the order is. Just \\\\\\\\\\\\\\\"wait until February 12\\\\\\\\\\\\\\\" and we will reship if you have not received it.

It should not take a week or more to get 4 packets of seeds! And this \\\\\\\\\\\\\\\"wait another week\\\\\\\\\\\\\\\" is unacceptable.


On February 7th, 2015, Lilyhazen added the following:

I have been contacted and told it was shipped and should arrive within the next 1-2 business days. We will see.
On February 10th, 2015, Lilyhazen added the following:

I got an email in response to my further complaint asking for 1-2 more business days. I have waited three, then called. Now the supervisor has asked for three more days, then they will \\\"fill it at no cost to me\\\" (no duh) and send it expedited (Heaven knows what that means, in this case.) But I will be optimistic. The supervisor says the PO says give 10-14 business days--rediculous for less than 3 ounces. And why did the company send an email saying Feb 1-3?

They are losing me....
On February 13th, 2015, Lilyhazen added the following:

I have spoken with yet another agent who has agreed to resend the seeds, expedited (means maybe in a week!), so we will see. It may come USPS or it may come UPS, she was not sure.

So, perhaps this tale has an ending, although I remain far from happy.
On April 20th, 2017, Lilyhazen added the following:

I ordered two packets of seeds April 4. I was notified they had shipped and would arrive April 14-16. On April 19 I called and was told that they had been shipped UPS (for 2 packets of seeds?!) and were scheduled to deliver that day. Needless to say, they did not arrive and have not arrived today.

I am finished doing business with them. I have bought things most of the last 15 years at least and endured the poor service but never again. Also, I put my seed catalogs where they can be seen and used by hundreds of gardeners at the local cannery, but will never put Gurney's there again.
Negative Kirby1864
(3 reviews)
On Apr 6, 2017, Kirby1864 Knoxville, TN wrote:

Don't waste your time! I placed an order on 1-2-2017! When it came time for my growing zone to open for shipping, my order starts getting put off exactly weekly. By the time I was put off a third straight week,APRIL 2,2017 I called and canceled. Don't tell someone the product they ordered will be shipped on a ceartin day and then get put off without notice! Bad service! Don't order from gurneys you'll grow old waiting for your order!

Negative BSmithKY
(1 review)
On Apr 5, 2017, BSmithKY Florence, KY wrote:

I can't speak to their seeds as they were never delivered. I placed a large order on February 27th, 2017 for seeds, seed starter trays, and mesh "pots". As of April 5th, the only thing I've received are the pots, the very LAST things I need. They changed the delivery date on the seeds to mid-April now. I cancelled the rest of the order and they refunded the balance. guess it's back to Home Depot again for plants and seeds. Getting a late start on starting the seeds. Oh well, should not have trusted Gurneys after all of the negative reviews.

Negative DRStef
(1 review)
On Apr 4, 2017, DRStef Grantville, PA wrote:

- Extremely SLOW order processing.
- Extremely SLOW shipping.
- Shipping updates they provide are meaningless as they continuously change (for the worse).
- Poor customer service.

If you sign up for their email list you will get "special offers" at least once (and sometimes twice) daily...which really aren't that special. While they have a great selection it does no good when your order arrives too late to plant.

There are many other more reliable and more responsive companies out there...my suggestion is that you avoid this one.

Negative 8209
(12 reviews)
On Apr 1, 2017, 8209 Louisville, KY (Zone 6b) wrote:

I ordered 3 bags of their Blueberry success mix on 2-22-17. It was supposed to ship early in March. Today is 4-1-17 and it still hasn't shipped. Never again. Buyer beware!!!!!!!!!!!

Negative scilib
(5 reviews)
On Mar 31, 2017, scilib Oxford, OH wrote:

Absurdly slow delivery time for seeds -- a full 8 business weeks. Information provided by email and on web site regarding order status was also misleading.

Placed order on February 5 for ~$100 in seeds and saplings. Received the saplings (in reasonable time for early planting in my zone) on March 11.

Received email from Gurney's March 13 stating remainder of order (about 10 packets of seeds, $2-5 per packet) had been "cleared for fulfillment." (Why does it take over a month for this rubber stamp?)

Received another email March 24 stating reminder of order has been shipped. Unlike the sapling shipment, no tracking number was provided. However, I finally just received the seeds today, March 31. Seven days after they were supposedly sent. I checked the tracking number on the USPS package itself. The package actually originated yesterday, March 30. There was not a problem with USPS shipping, which was actually very fast; Gurney's sent the shipment 6 days after they claimed.

The ultimate irony is that the shipping warehouse is about 15 miles from my home. (Gurney's is a nearby company for me (SW Ohio/SE Indiana), and that is in part why I ordered from them despite their mixed reputation on this site -- I gave them a chance, wanted to support the regional economy.)

This slowness seems ridiculous in an age of routine 2 day deliveries. By comparison, this week I also received another order of seeds from a retailer halfway across the country 4 days after placing my order. More consequentially, I've completely lost the opportunity for the season to start the seeds early.

Also of note, the Delivery Estimate date in the Order Status on the Gurney's web site and in their emails is clearly meaningless and misleading -- every time I checked, the Delivery Estimate date was 10 days away from the current date.

Negative Thornns
(7 reviews)
On Mar 3, 2017, Thornns Genoa, NY wrote:

I ordered live plants from this company in January. We live in upstate New York - a safe planting time is generally around May, sometimes a bit earlier if it's a warm spring. I just received an email that the Blueberry plant from this order is being shipped TODAY! March 3rd! Seriously? Customer service told me that the timing for this being in the winter had been determined by Gurney's "Master Gardeners". He suggested that I keep the plant in the garage. I protested that not only do we not have a garage, but we should not be put in a position to try to salvage a bad decision.

The customer service rep did make a note that a replacement plant will be shipped to me if I call them in mid-April. I am hoping that this works.

Negative MichealJ
(1 review)
On Mar 18, 2016, MichealJ South Milwaukee, WI wrote:

Got an e-mail advertising 40 strawberry plants for $20. when I checked out the total came to $59. Typical bate and switch company will never do business with these type of company's .They will always have an excuse why this or that happened ,at the end of the day I and nobodey cares fix your problems and fire those responsible for costing you money and customers

Negative LinFlower
(1 review)
On Mar 12, 2016, LinFlower wrote:

The first time I ordered one of Gurney's coupon deals it was for a bean support tower and a fabric strawberry tub, with a $25 off on $50 order coupon code. I gave them my PO box address as the billing address for the credit card, and my house address as the shipping address. Both addresses were shown on the confirmation email, labeled as billing and shipping. The bean tower arrived on my doorstep, with both the street address and PO Box number on the package. The strawberry tub was waiting at the post office, also with both addresses on the box. It was small and light enough that I could carry it home, so I took it home from there although it seemed peculiar that they would ship it that way. Next order, with a $100 off $200 order coupon, and many more items, the
confirmation again showed the shipping address as the house, and the billing address as the PO Box. The only item that arrived at the house was a pea fence. I came home from the post office yesterday and discovered one of their "item too large for box" notices among the mail, and since I didn't have anything else I was expecting and could not reach the PO by phone, I called Gurney's customer service - and sure enough, the phone rep with the heavy Indian accent that I could barely understand, informed me that they shipped my stuff via something called (I think) FedEx Smart-post which delivers to the local post office and you have to go pick it up there. I told him that this is not acceptable, I am not going to carry this shipment home from there when I ordered it to be delivered to my doorstep. There was never, by the way, any indication on the website, in the catalog or in any communication from them that the destination of my shipment was elsewhere than where I told them to send it. He kept insisting I had to go to the PO until I said I'll send it all back and cancel the order, then he put me on hold for quite a while, finally came back and said the items would be re-shipped to my house, and then there were a lot of clicking noises on the line interspersed with silences, and finally he came back on and repeated that my items would be shipped to my street address which he repeated several times, and said I would have to send back the items that were at the PO. No charge to me, he said - damn right, they'd better not charge me for fixing their screwup. I was on the phone at least 20 minutes over that, and now I've called the PO (10 minutes at least on that call) and they are sending that package back. So I want to know - who thought this bizarre shipping practice was a good idea? It really isn't rocket science to ship orders - your customer tells you where they want it sent and you send it there - not to someplace else where they have to go and get it. And you show on the confirmation where you are really sending it. Duh!!! Having read some of the other customers' stories, I am going to be checking my credit card statements very carefully too. I may order from this company again - providing I get my shipment at my house, and all the items are as advertised, including the live plants they were apparently planning to send to the post office too!! How stupid is that??? And providing there are no bogus charges on my card, and I don't have to go through this much hassle to get delivery on the next order. Or maybe not. I suspect not.

Negative wattamutt
(1 review)
On Jun 2, 2015, wattamutt Coatesville, PA wrote:

I wont be ordering from them again. I was a repeat customer. I ordered 3 pkgs seeds. Kale, peas and brussel sprouts. All three shipped the same day and time. Kale and peas arrived in the shipping window i was given by the company. No sign of the brussel sprouts. I called twice. What an adventure that was! They have their customer service sourced out to somewhere in the middle east. Dont we have competent american workers who can do this? Or is it cheaper to do it from india? My guess is the latter. The reps have very minimal english skills with very heavy accents. You have to repeat yourself A LOT. First time i called i was told the shipping window is 7 to 10 business days. Nowhere on the website does it say this. NOWHERE. i wait until 12 business days pass i call the middle east again. After repeating myself over and over again i was told "sorry the shipping time is 14 business days". It doesnt matter now. My planting window for this item has closed. I planted something else in that space to maximize my veggie production. This company used to be wonderful. My mother ordered from them every year. I wont be ordering from them anymore. Did some research and they are owned by monsanto now. No thanks. I dont need gmo and monsanto in my garden. I will pay more and get heirloom seeds from american companies next year. Baker creek, seeds of change and many other wonderful american companies out there.

Negative RonaCO
(1 review)
On May 15, 2015, RonaCO Evergreen, CO wrote:

I ordered and paid for a variety of plants in January. I asked for a ship date in early June since I live at 8000' in Colorado, and it's not uncommon to get frosts until mid June. So now, in mid-May, Gurney's just emailed to say that almost all of my order is out of stock! None of the other nurseries I have ordered from in past years, and this year, have pulled this on me. I'm particularly disappointed because a couple of the things I ordered, and was counting on planting, are now out of stock at all the other vendors I've checked. What a waste of time, and how frustrating! I cancelled the entire order now, since paying the shipping cost for just two plants makes no sense.

Negative Sunnygirl571
(1 review)
On Apr 23, 2015, Sunnygirl571 Beverly Hills, CA wrote:

I have purchased from Gurney's for years. Two years ago, I ordered grafted tomatoes and they didn't show up until middle of June and were dead. I called Gurney's and the credited me for the tomatoes. A year ago, I ordered again. Go figure, they back ordered my tomatoes and when I called to complain, the magically managed to find my tomatoes and sent them in time for me to plant. This year, guess what? They back ordered my $40.00 tomatoes and when I called, they said that all they could do, would be to give me a $9.99 credit. Never again, will I buy from Gurney's. Never.

Negative PatJ1959
(2 reviews)
On Apr 9, 2015, PatJ1959 Clifton, TX wrote:

I ordered several nut and fruit trees in January 2015. When building the order, all items showed that ordering one, I would get one free. Upon check out it offered a 20% discount with a code. I entered the code. When the first two trees arrived, there were no free units. I contacted them and was told that since I entered the code for 20%, it cancelled the free plant offer. It would have been nice if they would have stated this somewhere in the checkout system. I cancelled the remainder of the order. I do not like being deceived. They were rude and condescending when contacted. This is no way to treat a returning customer.

Negative DrTrish
(2 reviews)
On Mar 27, 2015, DrTrish Denver, IN wrote:

I am in absolute shock about my latest experience with Gurneys. First of all let me say not only am I a repeat customer of theirs, but my mother and grandmother ordered seeds from their company for 20 years. I ordered 2 seed starting kits, one was short 5 starter plug cells (there should have been 55 and there were only 50). I immediately called customer service and was shocked that it was an overseas call center, and of course I end up with a lady I can barely understand. I explained my problem to her, she pulled up my account, and starts explaining my charges to me (order total, coupon discount, sales tax, etc.) I said "yes, that is correct", and she rudely says "SO WHAT IS YOUR PROBLEM?" After what seemed like forever trying to break the language barrier and trying to get her to understand she says they will send me out 5 more cells ASAP. So one week later I go to Gurneys website and the estimated delivery date is ONE MONTH from now! I am ready to plant my seeds!
So I send an email to customer service (no way I'm calling India again) telling them the problem I had with Miss-can't-understand-English, and that I need my product now as it is seed planting time and one month is unacceptable to ship a product that is already pre-made sitting on a shelf somewhere. I get an email back giving me a half @$$ apology that says "if you could not understand the rep you were talking to you should have asked for someone different. However, we will go ahead and expedite your order." That was 2 days ago, I just checked my order status and it has not been expedited at all. Estimated delivery still 3 weeks away. Gurney's should not treat anybody this way, especially someone who is a third generation customer. RIDICULOUS!

Negative jjstatz29
(1 review)
On Feb 25, 2015, jjstatz29 Elk Horn, IA (Zone 5b) wrote:

Order elsewhere. The plants are pretty terrible and the shipping on seeds (although of good quality) is ridiculous and haphazard.

Selection is also pretty blah.

Negative Jenniferemily
(1 review)
On Jan 8, 2015, Jenniferemily Palenville, NY wrote:

I have ordered from this company before and never had a problem. I was going to place a seed order with their discount coupon. The total of the order was $54 and I was going to be charged $21.99 for shipping. I called the company to see if it was a mistake and they told me the shipping price is calculated off of the original merchandise price. I have ordered seeds for years and never have paid anything near $22 for shipping . They come in an envelope in the mailbox . I have ordered merchandise totaling way more then that and have never come close to paying that shipping g price. I might understand if it was plants. No longer a customer.

Negative isaakdinesen
(1 review)
On Nov 12, 2014, isaakdinesen Port Washington, NY wrote:

Posted on November 9, 2014, updated November 12, 2014
How Gurney\'s lost a longtime customer with TERRIBLE service and failure to ship items for almost three months:
I have been purchasing from Gurney\'s for many years and had mostly positive experiences. This year, they lost me. I placed an order for many different bearded iris and clematis in the very beginning of September. I did not receive anything for over a month. Then, one iris at a time would arrive by itself in an envelope about three weeks apart. In November, the majority of my items had still not shipped. When I called customer service, I was told that one of the items was not available and thus, they could not ship the others!!! This is after mailing me one iris at a time for weeks. I agreed to \"drop\" the so-called unavailable item so that the others could ship. Of course, they had been holding on to my money since Sept. 9 without ever contacting me. Supposedly, now all my items would ship. As I write this, on Nov. 9, several items have still not shipped and each week, the order status on their site pushes back delivery by several weeks. My phone calls to their customer service resulted in nonsensical explanations. My clematis are no where in sight, and we are expecting a hard freeze. The customer service rep told me, don\'t worry, they are guaranteed! What an absurd explanation. I lost the ability to purchase and plant at the right time, from a company that actually ships what it promises, instead I have only the prospect of some dead plants to request a refund for. I still do not have a complete order with several items missing, and each time I check order status, it now says shipping will be in DECEMBER. What a pathetic joke. I guess they expect me to chip a hole in the ice and plant then. Well, my days as a Gurney\'s customer are over, and I strongly caution you to buy elsewhere. I have neither my plants nor the money they have been holding since Sept. 9.


On November 12th, 2014, isaakdinesen added the following:

Here's an update, and it only gets worse. After holding my money since Sept 9, then telling me they could not ship my items because one of many was unavailable, I finally received an email yesterday telling me the item was "out of stock" and would not be sent. It took them over two months to figure that out? This is the worst service I have ever received from a garden supplier, and I have done a lot of internet purchasing. I will never be a customer of theirs again, what a horrible way to treat a long time purchaser, and what a scam to charge you, hold your money for over two months, and then send nothing! Beware
Negative ScottKaelyn
(1 review)
On Jul 15, 2014, ScottKaelyn Saint Charles, MO wrote:

Ordered seeds from this company and in the first shipment they got my order wrong. I e-mailed asking for assistance & received no reply. I send the seeds back with a letter & received the correct seeds a few weeks later. I planted the seeds in the spring but found that the seed packets (though properly labelled) contained the wrong seeds. I will not be ordering from Gurneys again.

Negative mark1035
(1 review)
On Jun 28, 2014, mark1035 Gilman, IL wrote:

I have been a satisfied customer of Gurney's for about 15 years. I received a one day e-mail offer from them for 50% off my order. I placed the order for seeds and fruit trees and made sure I was receiving the 50% discount on the $200 plus order when I hit the confirm button. I did not print the order as I assumed they would send an e-mail confirmation. The order confirmation contained no prices or info on the discount given. I received the seeds soon after and the discount shown on the invoice was exactly 50% off the total for the seeds, $22 and change. In March I got my credit card statement showing 2 charges from Gurney's, one correct and one wrong. I immediately phoned Gurney's
about the discreptancy and was informed that my original discount was for only $25. I asked to cancel the 2nd part of the order but was informed that it was too late as it had just been shipped. They told me if I could supply the original discount coupon code they would give me my discount. I did not have it and it was not on the e-mail order confirmation. That is when I rembered that they had made that error before but that time I had the original coupon code and received the correct discount. I will never do business with them again.

Negative tombo123
(1 review)
On May 27, 2014, tombo123 Arlington, MN wrote:

I ordered some tomato plants and tomato food in April, they sent the plants, almost dead, lost 4 of them. The tomato food never arrived and Gurney's has changed the delivery date today for the 3rd time for July. I am not sure what good the fertilizer is when half the growing season is over but I guess they ship it when they have some even if they have promised to get it out 3 times now.

Even better, I called about 3 weeks ago to order some pepper and tomato cages, I asked if they had them on hand and how soon they would shoip, the rep stated they are on hand and will shoip within 48 hours of your order. Well, the pepper cages did ship but no tomato cages, called today, now on BO till July. I guess I should have explained to them I wanted them for this years growing season.

The tomato plants took 6 days to ship from Michigan to Mn. They were in very poor shapr when recieved. 5 of the 9 will live and the others died. I did not bother to contact them in regards to a refund as that would be a larger pain that it woiuld be worth.

I ordered some giant radishes from them and they were also BOerd, now it shows will ship at the end of June, third time they have changed that delivery date to a later date.

NEVER again will I order anything from them, they lie about the shipping dates and lie if they have the product on hand.

I would not believe one word they tell you as you have no idea if it is the truth or not.

Very sad when a company has a customer service dept like they do even when they say they have world class CS, boy is that a stretch unless they have the worst CS in the world.

Gurney's does offer some quality product if you can get it and then get it even close to no time.

Negative ifthetruthhurts
(1 review)
On May 26, 2014, ifthetruthhurts South Bend, IN wrote:

This was the first and last time we will ever be ordering from Gurney's. Our order was to be shipped on 5/02/2014 and still today 5/26/2014, we have not received the order. When the order status has been checked the shipping date has changed on a daily basis. The flowering bushes that we order have definitely passed the time of our being able to enjoy them this year...that is, if we even receive them this year to plant. Buyer BEWARE!

Negative doxielvr
(2 reviews)
On May 6, 2014, doxielvr West Hartford, CT wrote:

I ordered 3 blueberry bushes from Gurney's early last fall. they were pathetically small, spindly sticks of "bushes" and they arrived in early December (I live in the Northeast so by early December gardening is really over). The bushes appear to be alive, but I would guesstimate I will be lucky to have berries on them 5 years from now, if then. They are maybe 10" tall at best and have about 3 stems each. I would never buy from them again. Very disappointed, both in the timing of the shipping, and in what I received.

Negative gvm11
(3 reviews)
On Apr 25, 2014, gvm11 GAMBRILLS, MD wrote:

I don't even know where to start. Horrible. I have ordered 3 plants, all arrived dead. Contacted the company, they sent me dead replacements twice.. The flowering crimson arrived with dry dead leaves twice. It is really hard to believe. I am not sure what is going on with this company but I have a feeling they are playing jokes on me. I will not bother to contact them again for a replacement. Please do not buy from this company, it is waste of money.

Negative susiebearden
(1 review)
On Apr 21, 2014, susiebearden Elgin, SC wrote:

PLEASE.....ALL AMERICANS.....NEVER BUY FROM GURNEY'S. THEY ARE USING OVERSEAS WORKERS FOR THEIR OVERFLOW CALL CENTER!!!! INDIA TO BE EXACT!!! WE NEED OUR MONEY TO PAY OUR AMERICANS. REFUSE TO DO BUSINESS WITH THEM OR ANY COMPANY THAT WILL NOT PAY AMERICANS. OUR UNEMPLOYMENT RATE IS SKY HIGH BECAUSE OF COMPANIES LIKE THIS!!!! BOYCOTT GURNEY'S SEED AND NURSERY....PLEASE PASS IT ON!!!!

Negative prunusdulcis
(1 review)
On Mar 19, 2014, prunusdulcis Beacon, NY wrote:

A gift order is shipping to my zone 5 garden NOW, expected to arrive March 20. Our last average frost date is MAY 15.

In contacting Gurney's my question as to why they were shipping out of season was NOT answered, it was ignored - completely unaddressed. Only the boilerplate "put your bare root plants in a bucket of water and plant within 10 days" information was regurgitated at me.

They guarantee their plants will arrive alive. I believe they will freeze on the truck and stay frozen on my porch (it was 2 degrees out there yesterday morning). Gurney's is giving UPS some exercise but that seems to be the only thing they will achieve.

We'll see how effective their plant "guarantee as long as you garden" turns out to be.

Will also be posting this complaint to other social media as a warning against doing business with Gurney's.

Negative coonhound62301
(2 reviews)
On Mar 4, 2014, coonhound62301 Palmyra, MO wrote:

Posted on February 25, 2014, updated March 4, 2014
I've purchased seed from Gurneys for a long time. For the last few years I've watched their seed prices go up and up along with the shipping charges. I've tolerated it though as I've always gotten my orders quickly and they've done well in my garden. This year however the shipping is getting so ridiculous that I almost didnt order from them. Unfortunately for me they are the only company I can find that sell a certain sweet corn seed that is a family favorite. I ordered 2 packets and, as always, within 10 days they arrived. These particular seeds were advertised in their catalog to contain 250 seeds and the seed packets themselves also said 250 seeds. When I counted them though I had 177 in one package and 182 in the other. 25% less seed than I bought + the outrageous shipping charges = one very unhappy customer. I emailed them to voice my complaint and the next day received a reply that they would resend 2 additional packets at no charge to me. This response was appreciated, and the only reason this review is neutral instead of negative, but the whole experience left a bad taste in my mouth. Afterall if I hadn't counted the seeds I never would have known I was shorted. Just seemed like a sneaky way for them to make more money. Regardless our family is just going to have to find a new favorite sweet corn variety. I just cant defend paying those ridiculous shipping charges any longer. I've researched alot of other seed companies this year and none of them even come close to what Gurneys charges for shipping. Its unfortunate for them....I've bought a couple hundred dollars worth of seed every year from them. I've recommended them to family and friends. Now I'll stop ordering and will recommend others do as well. There are just too many other good seed companies out there to deal with as opposed to putting up with this silliness.


On March 4th, 2014, coonhound62301 changed the rating from neutral to negative and added the following:

I received the 2 additional packets that Gurneys sent to make up for the 2 that were short seeds. Both packets advertised 250 seeds. One packet contained 193 and the other contained 213. So in all 4 packages the packets were short an average of 60 seeds. That seems like a ridiculous amount to me.
Negative bnatural
(1 review)
On Feb 24, 2014, bnatural Maysville, MO wrote:

I have been a Gurney's customer for over 35 years. For the most part have received good service and acceptable plants. I bought some additional acreage late in 2011. That winter I order a bunch (over $1000) or plants and trees. They arrived and were planted withing a few day. That summer it did not rain, but I watered faithfully. The plants did not do well and were very stressed, but I hoped my efforts were enough. That fall I was diagnosed with cancer. The next spring only a handful can back. I was busy fighting for my life, so although I watered as needed, I did not contact the company. Now I feel better and want to garden again. I have missed one full gardening year :-( I was looking through my catalog and filling out my order and saw this "We want you to be satisfied. If not happy with one of our products, we'll replace it, give you a credit or refund your money for the full amount of your purchase price. All nursery stock, trees and plants are guaranteed for as long as you garden. All seeds and merchandise are guaranteed for one full year". So with order in hand I called and explained (not really thinking they would do anything) how excited I was to be back to gardening and the sorrow of all the dead plants. The representative offered to issue a refund and suggested I wait to put in my order until after I receive the refund. I received a check for $16.41 and a letter stating "We will not be able to process any further orders you may have submitted".

So to summarize, if you even talk about their guarantee, they will not allow you to order from them again. Bad form Gurney's.

Negative Nannersone
(2 reviews)
On Feb 17, 2014, Nannersone San Diego, CA wrote:

Posted on February 14, 2014, updated February 17, 2014
Posted on February 1, 2014, updated February 14, 2014
Posted on January 14, 2014, updated February 1, 2014
So far I am not a happy camper. I ordered a number of packets of seeds on Dec 23. We are in zone 10, so I can plant and was hoping to plant the seeds for these plants (carrots, mainly) out immediately. I have strawberry plants ~blooming~ in the ground right now. My order status indicated it'd be here by Dec 27-29th, if memory serves. I got a few order updates, and finally one saying it shipped out Jan 7. Ok, my order from Territorial, placed after this one, has already arrived. I tried to check the tracking on the Gurney's order with UPS and was told UPS couldn't track that shipment, and that if it'd been more than 3 days since the item was shipped, to check with the vendor. I did, and was told it was shipped on Jan 7 and to give the package up to 10 business days (i.e., over two more weeks) to arrive. (They are using smart-post, where UPS hands off to the postal service. This service is notoriously bad.) I just chatted with UPS and was told that the tracking number Gurneys gave me was not a valid number. Thank goodness it was a small, test order. They have another 10 days to deliver my order or I'll be reporting them to my credit card company as a charge back for non-delivered items. Thankfully also, I contacted them in advance to ask if they could ship strawberry plants now, as we are needing to plant them NOW, as our others are in bloom. The response was a canned "we'll send them when it's right for your area." Obviously, reading comprehension isn't something in great supply at Gurneys. How sad, they just lost what could have been repeat business.


On February 1st, 2014, Nannersone added the following:

I received an email through Dave's Garden from the company on Jan 22 offering to "check on my order". I explained why I was not thrilled with the company - moving "ship" deadlines, lack of appropriate response from customer service, unwillingness to provide an accurate tracking number, etc. and it is now Feb1. I have heard nothing back from them at all. There are still two items that we have not received which they say they will ship in February. We could very easily plant them now, and have been waiting to do so since we ordered, but I can't seem to get past their canned "we ship according to zones". We're in zone 10, my strawberries are now fruiting, our other flowers are blooming--- I'm not waiting for the frost or cold to pass. And that seems to fall on deaf ears. If they do not have plants READY to ship, because they simply aren't grown enough to ship, that would be one thing - just say that. But to keep moving the "ship" dates back, especially on packets of seeds, was just.... unfathomable. There are plenty of other companies who ship promptly. Territorial is good, Heirloom, Renees, Seed Savers, and my favorite, Baker Creek. If our plants are not here by March 1, it'll be a charge-back.
On February 14th, 2014, Nannersone added the following:

Feb 3 Donna from Gurneys posted (using my actual name, rather than my screen name) saying we could expect our shipment of the two remaining plants in mid-February.

Today (Feb 14) I received an automated message from Gurneys that our plants would ship out mid to late March.

I have sent via DG private mail and my regular email account a request to cancel the remaining order, as it is now going to be at least two months late, and that we expect a refund to show on my credit card within 10 working days or I will be requesting a charge-back due to non-delivery of products ordered before Christmas.
On February 17th, 2014, Nannersone added the following:

Received an email from Gurneys:

"Thank you for your email. I apologize for the inconvenience. Your order is currently being processed, as soon as it shipped, we will be happy to issue you a refund. If we can be of further assistance, feel free to contact us."


As in, are they kidding? You're going to ship in mid-March and THEN issue me a refund? I'll be contacting the bank tomorrow.
On Feb 17, 2014, Gurney's Seed & Nursery responded with:

"On Jan 22, 2014 11:47 AM, Gurney's Seed & Nursery responded with:

Thank you for letting us know about the problems with your order. I would be happy to check into this for you. One of our customer service representatives will contact you for your account information."


Negative tinfly
(1 review)
On Jan 27, 2014, tinfly wrote:

After being sold out from the old s.d. co. Its not the same operation anymore. Very high prices and of all anti American OUT SOURCING JOBS in ordering dept to India.I will not do buz with them anymore. For all we know they may be doing china thing later.No thank you gurneys any more.There catalogs will go in the garbage.With other junk mail.

Negative mcfez
(2 reviews)
On Jan 25, 2014, mcfez Rio Linda, CA wrote:

Posted on January 22, 2014, updated January 25, 2014
thenatomasfarm.blog
Our Gurney's Account Number: 50392550
Our Order Number: 40100319000
Order Date: 01/10/14

I spent an hour at this site.....liking what I was seeing...and adding to my shopping cart.

I found this site with an 50% coupon that was mailed to us ...attached to their catalog's front page.

We order vast amount of needs from the web. Cab Cadet parts to hundreds of fruits trees from Cooke Company. All have reasonable handling and postage fees. This "joint" Gurney's had the gall to charge us a straight up fee of $25.00 for "shipping" from In. to Ca. A two pound box for $25.00!!!! I'll add that it took nearly 9 days to get here.

My gripe is this.....I spent an hour of my life at their site....and then they rip me for $25.00 as I check out. That coupon....50% off......smells of a scam.

Yes...I did email the company that same day to let them know that a USPS or UPS charges only $5.00 and that I felt ripped off. THERE WAS ZERO RESPONSE.

Over priced on their so called postage (there was no handling fees expressed), 9 days to ship that should had been only 4 days. The package was not delayed due to the blizzards going on. Our tracking showed that the box was in a West Sacramento UPS for four days....our farm is 7 miles from their warehouse.

I strongly suggest NOT to use this company.


On January 25th, 2014, mcfez added the following:

1.25.2014 supplement commentary :

Well......we just opened a partial of our seeds that we ordered. The first three packages ( 3 of sweet pepper) were short! Now we paid dearly for these 20ct seed packages. Unbelievable!

Today we open the rest of the packages and I am not looking forward to the deceptions of this company.

Account Number: 50392550
Order Number: 40100319000
Order Date: 01/10/14

Out out a $100.00 + order.....I got three packages of sweet pepper of 20 seed count.

First pack - 18 seeds
Second pack - 18 seeds
Third pack - 15 seeds

Please advise on how we can get this corrected.
Negative CathysPeace
(1 review)
On Nov 12, 2013, CathysPeace Phoenix, AZ wrote:

Posted on November 12, 2013, updated November 12, 2013
NEGATIVE TO THE MAX!
My Names Cathy Guzman! I am furious at Gurneys. I honestly think they shouldn't have a website up. I was excited at first, always wanted to order from them but now I see how much [expletive deleted] they tell you. I waited two ina half months for my plants ( WHICH THEY SAID THEY HAVE AND ARE IN STOCK) Its ridiculous. Obviously they don't care about your garden blooms as much as you do.

Their customer service lies to you a [expletive deleted] load! They will always tell you.." You'll get what you ordered on the 6 or 10 of November." Never showed, so I called them!" I asked when will they be coming...I need them. They said " Oh, Nov 28!" WOW ( SWITCHED DATES ON ME!!!!" I have to wait till the end of the month after I been waiting for almost 3 months! Complete [expletive deleted]. Now I have to sound likea [expletive deleted] bcuz they wont take me seriously if I dont. ITS CALLED RESPECT, They dont have it for the customers! Just Fake comments.

Please do not order from them no matter what. They treat you like nothing and what your paying for nothing!! I Love my flowers and they do not give you what you paid for. That company only cares for getting their payment! I WILL NEVER BE ORDERING FROM THEM AGAIN!!! AND YOU SHOULDN'T EITHER. I don't want anybody to be bummed as I was when I recieved my plants. =( Packaging is so bad too! Now I have to call and [expletive deleted] at them. Yes it makes me look bad, but not as bad as their company does! I deserve to get what I paid for to garden.

P.S. I thought some people on here were over exaggerating, but now I see what they ment by, DO NOT ORDER FROM THEM B/C OF MY BAD EXPERIENCE! I totally agree.

GURNEYS Can say sorry but whats the use. They still [expletive deleted] me for my money. And all I wanted were flowers and vegetables. Couldnt even give me what they sponser on their website. SO I HAVE NOTHING POSITIVE TO SAY ABOUT GURNEYS!!!! AT ALL!
Cathrine Guzman (Phoenix AZ)


On November 12th, 2013, CathysPeace added the following:

I just spoke with them, they told me I wont be getting my RED ONIONS, AND YELLOW ONIONS. They said last day for fall shipment was friday! Wow, nobody told me that! THEY NEED TO FIX THEIR WEBSITE INSTEAD OF [expletive deleted] EACH CUSTOMER SAYING THEY HAVE A PLANT THAT ARE READY TO BE SHIPPED. COMPLETE BULLSHIT I TELL YOU. I SPOKE TO THE MANAGER TOO AND TOLD HER THEY NEED TO TAKE THIS SERIOUSLY. She said, we can refund you your money. [expletive deleted] NO, I WANT WHAT I PAID FOR DONT YOU UNDERSTAND.

SO HOPEFULLY THE WILL FIX UP THEIR WEBSITE OR CAN JUST GIVEA [expletive deleted] LESS AND TAKE IT OFF THE INTERNET. US GARDENERS DON'T LIKE TO BE [expletive deleted] ABOUT OUR FLOWERS. Especially say OH WE HAVE THEM IN GREAT CONDITION AND THEY ARE READY TO SHIP ASAP.

WHOEVER WORKS WITH SHIPMENT IS HORRIBLE AT IT. WHOEVER WORKS HERE MUST HATE IT BCUZ SHES LIKE ONE FAKE CUSTOMER SERVICE WHO
DOESNT CARE ABOUT YOUR BLOOMS
AS MUCH AS WE DO.

LAZY STAFF AND SLOW MANAGER. CANT HANDLE THIS WEBSITE & BUSINESS AT ALL. Im just speaking the truth...because it really needs to be heard instead of through the scumbags that lie about this website and growing their plants on their own.
On Nov 12, 2013, Gurney's Seed & Nursery responded with:

"On Nov 15, 2013 2:44 PM, Gurney's Seed & Nursery responded with:

Thank you for your feedback. I apologize for the problems you had with your order. One of our customer service representatives will contact you for your account information."


Negative Giacomo45
(1 review)
On Oct 7, 2013, Giacomo45 Glen Ridge, NJ wrote:

It is clear that Gurney's is an Online Fulfillment company with perhaps overseas customer service reps. ALL orders are delayed. All orders are misrepresented. Like others, I ordered mid-sized trees and shrubs and received saplings and seedlings of poor vitality. I am guessing that they out source orders to foreign and domestic wholesalers. They actually charge your credit card months after taking the order just before they ship and without any notice. I had to force them to ship as their understanding of planting time is bogus and their business model is dubious.


On Oct 7, 2013, Gurney's Seed & Nursery responded with:

"On Oct 8, 2013 11:48 AM, Gurney's Seed & Nursery responded with:

We appreciate you letting us know and apologize for any inconvenience. We so ship according to the USDA and try to make sure our orders ship on time. One of our customer service representatives will contact you for your account information."


Negative ascorbate
(2 reviews)
On Oct 3, 2013, ascorbate Kingsville, MD wrote:

Same experience as most of the other negative reviews here... twigs (not trees) half their advertised size that arrived dead or near dead which didn't flourish!


On Oct 3, 2013, Gurney's Seed & Nursery responded with:

"On Oct 8, 2013 11:42 AM, Gurney's Seed & Nursery responded with:

We appreciate you letting us know and we will be happy to reship to you. One of our customer service representatives will contact you for your account information."


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