Half the plants ordered from Gurney's spring '03 did not grow. And several e-mails sent attempting to resolve the matter have not been acknowledged or responded to. Plants and bulbs that did arrive were small, stunted, and generally in poor condition. Many items were not available, though at the time the order was placed they were supposedly in stock. There is no toll-free number, and their customer service people are the same as Henry Field's. Quality and service has sharply declined, and I cannot recommend them. So if anyone knows of a quality supplier for rhubarb plants, please let me know - as rhubard was one of the items out of stock.
Decided to give them another chance after many years of not ordering with them. Nothing has changed, crummy plants. You would think they could ship liriope that wasn't dead on arrival. My first e mail to them was ignored, second e mail they promised to refund the price paid for the plants as they were out of stock. I received the refund, but not for the shipping. All of the other plant varieties I ordered from them were dried up roots or sticks which promptly died. Never again.
At the beginning of May, I placed an order for four different varieties of strawberries. It took about two weeks for the order to arrive, but it was incomplete. One of the varieties was placed on back-order, and I was issued a new order number for it.
I planted the strawberries as soon as they arrived, and most of them grew, but only 9 of the 25 Big Boy plants were viable.
When I checked today on the backorder, the order number was no longer in their system, and I have not been credited for the missing plants. I have requested an explanation and a full refund. They previously issued me a replacement credit for the dead Big Boy plants, but I am not going to be doing any more business with Gurney's in the future, so what good is this?
Although their website looks nice and is easy to use, their plants and customer service have proven to be very disappointing. As such, I cannot recommend Gurney's to anyone.
I recently received six heirloom tomato plants from Gurney Seed and Nursery that were DOA. I was shocked at both the condition they were in and the manner in which they had been packed for shipping. These plants were not potted; they were shipped bare root. What I received were six plants that were nothing more than dried-out twigs with crunchy, brown leaves attached. All had been carelessly bundled together in some plastic material. It was such a pathetic sight, I had to laugh. I immediately phoned the company and spoke to someone who suggested that these tomato plants were shipped dormant. Dormant tomato plants? Now that's an interesting explanation, probably one the staff use frequently to justify the sad condition of what they sell. When I told this employee that these plants were dead and I wanted to have my money refunded, she continued to argue with me over whether they were, in fact, dead. I told her that I have been gardening for many years and am certainly able to recognize a dead plant when I see one and to not insult me further. At this point, the Gurney employee agree to refund my money, although she seemed very reluctant to do so. One more complaint I shared with her was the fact that they don't have an 800 number for customer service. I asked why and the answer I got was, "I don't know." I did receive a refund for the tomato plants, but I intend to never order another thing from this company.
On May 7th, 2003, gardeniajo added the following:
In addition to the so-called tomato plants I ordered and received from Gurney Seed and Nursery, I received an order of three Russian sage plants that arrived at a different time. Although these plants were alive, unlike the tomato shipment, clearly they were at death's door. Not only were they barely clinging to life, they were nearly microscopic in size. I would have to say that they were no taller than a half-inch in height. Again, these plants were a big disappointment. Gurney's plants are certainly affordable, but like they say, you get what you pay for. My advice to anyone who might consider placing an order with Gurney's is DON'T DO IT.
I ordered a male and female kiwi from Gurney's a few years ago. I have been a professional gardener, and have never had trouble growing anytyhing, even resucing dying plants for friends. I paid a great deal of money for two little plants of about 2 inches each, that arrived late in the Spring. They remained stunted until both died. The photos in the catalog look great, and the text makes them sound like good old folk who enjoy their work. The down-home farmer touch is nice, but their products don't support their image. Never again.
Like many others who have posted here, I too have made the mistake of ordering from them several times because their catalogs always arrive to entice me with low prices - unbeatable deals!
Right! If the majority of the plants you order arrive dead or dying, it's not much of a deal. I seldom bother to contact companies about bad product, especially if it was "dirt cheap" and I'm sure there are many others who do the same - just accept the loss and find another supplier.
I won't purchase anything from them anymore. There are too many good companies out there who actually care for their stock and take pains to send live plants. I'd rather pay a little more and save a year or two of replanting.
Regretfully I had ordered a few things from Gurney's in the past, mainly fruit trees. Half the trees and shrubs delivered had been dead and dried out for many months even before shipping, it should have been so obvious to the packer. They just love to pay those reshipment charges. Worst of all is you don't get the variety you order and pay for. Now that a few years have gone by and their sickly blueberries and peach have long died out, some of the apples that survived are beginning to bear and guess what? NONE of them are correct. I ordered varieties like Yellow Transparent, Granny Smith, Grimes Golden and Yellow Delicious and what Gurney's shipped are MacIntosh and Jonathan types. Seeded grapes were shipped as seedless, what idiots! Now I'll just buy at the local nursuries, where I found better pricing and varieties, and the bareroots are freshly dug and healthy, and varieties are true to name.
I should have headed the advice on this site but the $20 coupon was too tempting. So far half of my order has never arrived even though they marked it as shipped on the invoice. This is about the worst case scenario possible.
I contacted customer service and they told me items were shipped back in Feb...thye told me that the would re-ship but the customer service rep didn't seem very knowledgeable so right now I'm waiting. Of the plants that I have recieved they were very small. The blueberry sampler that cost $22 had plants in it that were smaller and sadder than the $9.99 package at lowes. I am very dissapointed and probably would not order plants again from them. I will post another message to let everyone know how this was resolved
I also tried the new management and was very very upset!
I ordered in mid Feburary and was shipped my potatoes mid May. Needless to say the hot Kansas wind isn't pleasant for potatoes planted that late in the season.
My order was broken up into three shipments over a period of 12 weeks...I also ordered a tree to replace one that I had bought in 2001 that died and they never shipped it. I had to call and request my refund in July.! Each time I called to complain the gal claimed that the wholesaler wasn't coming through for them...Gee maybe they ought to get their ducks in a row before sending out a catalog each season. Good marketing, poor retailing is my view.
Even before the company "takeover", I've had problems with nursery stock DOA. The replacements were sent dead also. Seeds are ok, just don't EVER order anything that's supposed to be alive. I think they must have shelves of dead trees and plants somewhere waiting to ship to hopeful customers!
I ordered about $80 worth of seeds and plants. Nothing arrived at the promised time. A very few things arrived in time (the last possible minute) to plant. The seeds barely grew, the plants all died. Most of my order never arrived.I had to pay someone to turn my garden twice because it grew over while I waited. Finally, I broke down and bought a tiller and did it myself 2 more times. All of this because Gurneys kept telling me that everything had been shipped and was "on it's way." Then, I even got a charge for things supposedly shipped in JULY for things that I didn't order and that didn't come. The ship date for these phantom things was after the last delivery date for anything in my zone! All I got from customer service was the run around. I never got my refunds, and Gurney's dropped off the face of the planet. They never returned e-mails, I spent around $15 on long distance calls which resulted in getting disconnected after who knows how long on hold. I made online requests to be taken off of their mailing list on several occasions yet I still get spam and today i got this year's catalog! The NERVE! If there was a rating worse than negative I would certainly give it. By the way, I had a very succesful 3000 sq ft garden with seed from my local nursery and Wal-Mart.
On Dec 13, 2002, vieja albuquerque, NM (Zone 7a) wrote:
For years I have ordered from Gurneys and had good luck; however, since the bankruptsy and new management my orders have been very unsatisfactory and I can't get anyone to respond to my questions. I wonder if the replacement coupons sent (which were not of the correct amount) will be honored next spring when I re-order? A shame that a reputable name has been sold to another company which has lower standards!
The items ordered were DOA (no packing material), not of the variety I'd ordered and one order not shipped at all.
On January 25th, 2003, vieja added the following:
I sent an order recently using the replacement coupons I finally (only partial replacement coupons received after almost 20 e-mails and postal mail sent last year including the origional shipping label they requested me send them!)received. After almost a month ago that I sent it, they now say they haven't received my recent order (with the coupons)!
If this is just another dead-end for me with Gurney's it will be the LAST I ever deal with them; the new owners are just as bad as the previous ones! Their guarantee is worthless and I've lost a bundle of money trying to give them a second chance to prove that the name "Gurney's" was once again as good as it was years ago!On April 22nd, 2005, vieja added the following:
Years ago I had good results ordering live plant material from Gurney's but in the past few years it has been very poor: rhubarb roots were nothing but a piece of bark with no eyes, same with peony roots. Ordered a columnar apple tree and after 2 years it is obvious it is going to be tall and spreading and another 5-in-1 dwarf apple tree has no indication where the grafts of the different varieties are on the trunk. Since it takes a couple years or more of growth on fruit trees to find out about the mistake, I get no response from the Company when I now complain to them! A rip-off!!
This past early spring I ordered 75 strawberries (3 kinds; 25 of each), 3 roses, and 18 raspberries (2 kinds; 9 of each) from Gurney's. I had read some bad reports on them, but like a number of other people figured I'd give the new management a shot. The strawberries came in a realistic timeframe, the raspberries a little later, and the roses much later. All items arrived looking pretty dead, except the strawberries had a few straggly leaves on them. Approximately 95% of one kind of strawberry died, all 3 roses died, and 11 of the raspberries died. Since the other strawberries were filling in the space where the dead ones were, I left that alone. I requested replacements for the roses and raspberries and was happy to find that they were promptly sent out. The replacements looked better than the originals, so I was hopeful. I planted them and shortly after 2 more roses died, and ALL but 2 raspberries died (including the original ones that had made it!).
About 2 months ago I called and requested a refund on the raspberries. The other 2 kinds of strawberries had filled in the deadspace, and the roses were of the $1.95 pot-luck variety...so those items weren't worth the trouble to me. I was told that the refund might go through, and it might not since the items had already been replaced. And that I'd have to wait the 30-40 days that they take to process a refund to find out which!! For some stupid reason I waited...and waited...
So today I called them again and explained what had happened and that I wanted to check on the status of my refund. I was told that they could process it, and that my CC would be credited with $17. The raspberries were $18.75. It was explained to me that they don't refund shipping. I told them that I realize that but that the original cost was $18.75 WITHOUT shipping. It was explained to me that I used a $5 coupon and that a percentage of that coupon was applied to each item I had ordered!! At that point I moved on to a manager, who attempted to feed me the same line.
I'll leave the argument details out. But now, supposedly my CC will be refunded $18.75 in the next 30-40 days. We'll see what happens! If it isn't, I'll be tacking on the strawberries and roses!
Bottom line, I won't be ordering from them again, nor do I recommend to anyone else to take the risk!
I tried to give this company a chance. I really did. I ordered from them twice. Everything went ok until the apple tree didn't do anything but die, the strawberries bit it, and I got dead pansies. I was told they would replace the apple tree in spring. I was told I would get a GC for the $7.45 I paid for the strawberries. That was July. This is October. I have emailed them, harassed them and still no GC. I am waiting for a refund to be issued on my CC for the $7.45. I got a refund for the pansies today after I told them I would dispute it on my CC if they didn't. I am so disappointed and disgusted with this company that if I could give them and ultra negative rating I certainly would. I would not do business with them again. I suggest no one else do business with them either. There are plenty of reputable companies out there who deserve your business. This company does not treat its customers right. They lie to you. They send dead plants. You have to harass them in order to get a refund, contrary to their stated policy. I have run into some bad companies in my time, but this company takes the cake for audacity. If you do business with them you are just throwing your money away. They have cheap prices but I'll tell you, you get what you paid for. Buy cheap, get dead or nearly dead substandard plants. I told these people that word of mouth means alot in gardening circles. I told them that I would blast them from one end of the net to the other. They didn't seem to care. Pass the word along about this company to everyone you know. It's time these companies realized that without customers like us they have no business.
On October 3rd, 2002, gardeningsd added the following:
This company definately needs to be reported to the better business bureau. If I don't get that $7.45 back really soon I am definately going to the BBB to lodge a complaint. It's really not the money it's the fact that they have no integrity in their business practices. If enough people lodge complains at the BBB online http://www.bbb.org/bbbcomplaints/SelectComplaintLinkFrameSet... maybe this company will learn to treat their customers better. It's time these shyster companies got what they deserved. Beware of any company affiliated with Garden's Alive. On October 8th, 2002, gardeningsd added the following:
As of today I have contacted the BBB listed below for this company. This company should not be in business. I plan to make sure that no one else gets decieved by them again. I have never come across a worse business.
On October 13th, 2002, gardeningsd added the following:
I was contacted by Gurney's and was told that the Gift Certificate for $7.45 should be recieved by me in a few days. We'll see if it acctually shows up this time. I'm not holding my breathe on it but sometimes miracles do happen. I am so sick of dealing with this whole thing but I'll bother them until they give me what they owe me. It would have been so much easier for all concerned if they had just done as they said they would in the first place.
I ordered a clump of 3 birch trees and a choke cherry. The birch trees were about 4 feet long stems only. Two died within a week and the third died within 2 weeks. The choke cherry lived for about a month.
Gurney's is up to their same old tricks. I had high hopes for the "new management", and placed an order at the end of April for 15 shrubs, a tree and groundcover. One month later I called to ask where my order might be and was told that it had been shipped that day. When I had not received my order ten days later I called again, and was told that all but 3 spirea were unavailable. I received the spirea one week later, and instead of the healthy 12-18" plants that I had paid for I received 4-5" plants that had been dead (NOT dormant) for weeks. I called Gurney's and demanded a full refund, as their guarantee states that I would be entitled to a full refund... The customer service rep. told me that there had been a change, and I could receive a credit minus shipping, but no refund. I think I blacked out from rage at that point, but I must have threatened legal action or worse, because when I came to the rep. told me that I would see a credit on my Mastercard statement. I did eventually see a credit.
See comments by elgato as well - when you call Gurney's, the reps. will say anything to shut you up and get you off of the phone. Don't be enticed by the prices - you are better off thowing your $$ out the window than giving it to this company.
I ordered from gurneys, which is owned by four seasons. And I was never more disgusted. Plants were ordered and never available, and they never answer the phone. I wasted two planting seasons messing with them. At my age, "I don't even buy green bananas" I want them to be a decent size now.
They guarantee their products but plants sent by both are small and often DOA. Gurney's went bankrupt last year and I lost guarantee on an expensive cherry tree. The new company replaced it at half price but it died also. Other plants I ordered never arrived and I called and was finally told (end of June) that I would have to wait for next year. I cancelled everything.
we placed an order with gurney's back in early january 2002, utilizing the 20 dollar off coupon. we ordered about 20 items all together, mostly things like lavendar, herbs, sedum, creeping lilyturf, etc. the order totalled around 200 bucks, and they gave us an email that listed all of the items, and their estimated ship dates (april 15). on feb 26th, we received one item, a bittersweet. since it was a warm winter, we planted it, it leafed out and is doing fine. then, on march 15th, we received our silver lace vine. again, planted it, fine. we were optimistic at this point that things would continue to show up. then, april 15th came and went, with no shipment. we called. they said the problem was that one of our promotional items (a sedum) had registered an invalid sku, and was holding up the order. they assured us the order would go out by the end of the week. we were leaving on vacation on may 6th, so called on may 2nd to see if anything was on its way, again were told that the sedum was holding up the order. it would go out that week (ha!!!!). when we got back from vacation, no plants. called. the girl on the phone was excited because our stuff was ready to go. she said we would have it within two weeks. when we reminded her that we had selected expidited shipping, she said, oh one week, sorry. you can guess that nothing showed up, or i wouldn't be writing this! now it was the beginning of june, another phone call, this time, we were told that the catmint we had ordered was out of stock, and was *surprise* holding up the order. it would go out that week. well, here we are, june 25th, and now we have been told that not only will the order NOT go out this week, we will have to wait till next spring for our order. these people suck, big time. the operators must push a button marked 'excuses' when you call, then they read out the random response generated by the 'stupid reasons we took your money and can't ship your product' machine. thank god we used a credit card, and don't have to pay for anything, while i feel bad for anyone who used a check. can't something be done about this? yes, people can refuse to buy from them again. ever.
Had an experience similar to bluespider. Ordered seeds and plants in early January. Received seeds promptly, plants showed expected ship date of 3/24/02. Seeds germinated very poorly, while similar varieties from Park Seed, given same conditions, did quite well. Plants were shipped 6/7/02, arrived dried up and useless. Sent them an email requesting refund - we'll see.
On June 27th, 2002, mrainey added the following:
After I emailed Gurney (referencing the order number) and described in detail the condition of the plants and requested a refund, they wrote back and said they needed my mailing address and account number (huh?). Here is the text of that message:
If you could please provide your complete mailing address and account number, we would be happy to process your request. Sorry for the inconvenience.
So, being able to ship me stuff and bill my credit card doesn't have to mean they know where I live. So, I sent the requested information. Today I got:
Good News! The balance of your order has shipped. It shipped on 6.10.02. We allow 10-14 days for delivery. Thanks for your patronage.
Have a nice day!
I think the handwriting on the wall says - dead plants very late and no refund.
I too tried to take advantage of the $20 coupon. What a mistake! In January I placed an order for several packets of seeds & 3 perennials. The seeds arrived promptly. It is now mid-June and my plants have still not arrived. All 3 are "Back Ordered". I was informed that plants are shipped out by zone, so I guess when they get to the colder zones, they must run out of stock??? Apparently ordering early is no advantage.
On July 12th, 2002, bluespider added the following:
Update - My order finally arrived the end of June. Of course Gurney's took it upon themselves to substitute day lillies for one of the items on my order. (At least the day lillies are growing, unlike the ground cover I ordered.) Yesterday I received my credit card bill & was charged in full! (What happened to my $20 Gift Certificate?) I e-mailed customer service again with the whole story and told them to credit my card for the $20 & take me off their mailing list. Their reply was they would remove me from the mailing list. I wonder if I'll ever see the credit.On July 12th, 2002, bluespider added the following:
Update - My order finally arrived the end of June. Of course Gurney's took it upon themselves to substitute day lillies for one of the items on my order. (At least the day lillies are growing, unlike the ground cover I ordered.) Yesterday I received my credit card bill & was charged in full! (What happened to my $20 Gift Certificate?) I e-mailed customer service again with the whole story and told them to credit my card for the $20 & take me off their mailing list. Their reply was they would remove me from the mailing list. I wonder if I'll ever see the credit.On August 5th, 2002, bluespider added the following:
Still no credit issued and the daylillies are not even the color Gurneys said. Today's e-mail to Gurney's came back "Undeliverable"???
The order of $200 only came in bits with some follow up on some items that were said to be on back
order (but mostly no follow up). I had ordered in January so they had five months to prepare so how could they not have the items in stock?
My grand parents who I sent the items to said they felt they couldn't leave the house because the UPS man might bring the items while they were gone. They had been expecting them for weeks and had left places in their garden for them.
What was meant as a nice gift for their garden and my Mother's turned into something that made me look bad. I feel foolish for trusting a company that said in their web site that they would honour none of the obligations of the previous owners of the name Gurneys.
My complaints were met with responces like "thank you for your email" and I found very little little help when I called. These are charlatans masquerading as a seed company!
My order of $200 only came in bits with some follow up on some items that were said to be on back order (but mostly no follow up). I had ordered in January so they had five months to prepare so how could they not have the items in stock? There was very little very little response to my complaints, emails got a "Thank You for Your email" response and the call wasn't much better. My grand parents who I sent the items to said they felt they couldn't leave the house because the UPS man might bring the items while they were gone. They had been expecting them for weeks and had left places in their garden for them. What was meant as a nice gift for their garden and my Mother's turned into something that made me look bad. I feel foolish for trusting a company that said in their web site that they would honour none of the obligations of the previous owners of the name Gurneys.
I placed an order with Gurney's in late March, and just a few days ago I received PART of my order (Shademaster honeylocust), which was badly packaged in a paper mailer (not a box as one might expect). The package had a gash in it, and the roots were only partially protected in a hole-ridden plastic bag of insufficient size. There was no damp packing material around the roots, and many of them were dry.
Now I'm waiting for the rest of the order, and my credit card still hasn't been charged for the other items. I would say these people were ill-prepared to effectively run this business they have purchased and are supposedly trying to save. They apparently don't understand that some planning and a bit of quality control can go a long way toward satisfying customers and sustaining their business. I for one am disappointed.
In February I ordered from the company for a total purchase of $50. It's now April 16th and I receieved the seeds but NONE of the plants. In the future I'll be making my purchases from Burpee. Gurney is not what it used to be, it sucks.
On Apr 16, 2002, Sqwidgetz Tucson, AZ (Zone 9a) wrote:
I ordered from them and after a month I had yet to hear from them, nada, absolutely nothing. Not even an email to confirm my order or to let me know when it was to be delivered. At the same time I had purchased from 4 other companies, one twice, and received every single one of them. Finally I got so fed up I sent them an email stating for them to cancel and refund my order. Their reply a couple of days later was that they had never charged my credit card and they cancelled the order. I have yet to get the bill for the CC to know for sure, but hopefully everything is alright now. Not at all happy with them.
In Feb. 2002 I ordered $65 worth of goods using Gurney's $20 off coupon. Four weeks after ordering my, I still was not billed. I sent an email asking if they received my order. A week later I received an email from customer service stating that my order was shipped and they provided an tracking number and a link to track my shipment. The link worked but stated that there was no packages with that number. I then went to Gurney's website to look at the order form. The next day I received an email from Gurney's website admin. asking for a performance check and concerns. I explained the situation and asked if they could help. Needless to say. I never got a response. I did receive my order several days later. I have ordered from Gurney's in the past and never had a problem.
I have always been a loyal customer and recieved great service and products... This year I ordered my seeds in march three weeks went by nothing. I tried calling but the phone is always busy. I emailed the service dept and a week later the response was: we are back ordered ect.... if you would like to cancel your order we undestand. Two weeks later I tried to find out if some or part of my order had shipped or would ship (seeds and plants) again the phone was always busy so I sent an email. This time it was answered in two days but they said if I get my packages to late for planting just refuse the package and they will refund my money. (I doubt that!) I will never order from Gurneys ever again!! Now I have to scramble for the seeds that I could be planting now (I live in VA zone 7)
I would definitely not order from Gurneys. Even though they have a new owner, they kept a lot of the old employees, which do not care about the customer. I have ordered in Feb. 2002, and have not gotten any idea when my plants would be here. I have emailed them, but only get a robotic response. I called them several times. They don't have an 800 number and they said they are having problems with suppliers and their employees. I will no longer deal with Gurneys.
I ordered some seeds and a blueberry bush and a grapevine from Gurneys on February 1st…I got the grapevine last week, (March 22,2002) and the seeds today (March 27,2002.) The customer service said my stuff was on backorder. SINCE FEB. I won't be ordering from them again, EVER!!! This is only one in a long line of bad experiences with them.
Three weeks ago, I ordered $40 worth of seed packets from the "new" Gurney's using their $20 promotional gift certificate which asked customers to give the new company a chance. I waited and waited - no seeds.
When I emailed and expressed my surprise that I had no seed packets yet (not a single plant in the whole order) three weeks later, this is the response I got:
"We are experiencing backorders on our seeds due to the acquisition of Gurney's so late in the year 2001. We did not have enough time to contact our seed vendors and arrange for the seeds to arrive in a timely manner. Trucks are arriving every day with seeds, but we are still not out of the backorder situation yet. We apologize for the delay and understand if you would like to cancel."
My question is: Why send out the full-color seed catalog, complete with gift certificate begging customers to give the company another chance, when you know you don't have any product to provide?
This "new" Gurney's seems to have more in common with the old one than just the name...
I have been ordering seeds and plants from Gurney's since the early 1980's. The seed has always been very vigorous. The one time that there was a mixup, they sent the correct item and didn't even ask me to send the incorrect one back to them. Occasionally they will have excellent deals on fruit trees. For instance, currently (3-9-2002) they have a buy one get one free fruit tree special. You can pay as little as $5 for a Hansen's shrub cherry, and still get an expensive one for free. By taking advantage of this, I got about $150 worth of fruit trees for only $40, including shipping. While I have heard that they were taken over by a huge conglomerate for a few years, it appears that they are now under new management. In my experience, smaller companies always give better service, so this is probably a good thing.
On August 5th, 2002, slugbug changed the rating from positive to negative and added the following:
Despite the fact that I gave the company a full 6 months to mail me my trees, I only received my sweet corn seeds. I just received a letter from Gurney's stating that they will not be shipping my order, since it is too late to plant this spring. (true, it is almost Fall at this point) The problem with that is that I had already called them in May to request that they send my trees out in the Fall, and the person on the phone had verified that this change had been made. I questioned, then, why I would receive a statement saying that it was too late to plant in the spring, when I had been told that my trees would ship in the Fall. (as anyone knows, Fall is truly the best time to plant trees & shrubs) The person who wrote back told me that the company doesn't mail out trees and shrubs in the Fall, which is quite the lie. Any nursery company that doesn't do Fall shipping for trees and shrubs would go out of business. I pointed this out in my reply, and then they changed their mind, and said that limited Fall shipping does occur. They told me that I could resubmit my order, but that it won't have the discounts and free trees applied to it that I was promised when I placed my order this spring. This means that I would have to pay an additional $65 for the same items. Guess what? When support technicians lie to me about delivery, and when I am promised a certain deal, only to have it taken away, then I will no longer be a loyal customer. Frankly, I've never been exposed to a company with such a lack of customer service, and customer service reps who will say anything to you, no matter how stupid it is. (even if it is an outright lie) They will promise you anything, but won't deliver. I will never do business with them again, nor with their owner, Gardens Alive.
I purchase $30 of root plants in 2001 and was very unhappy-none of them grew.
They say they guarantee their products, but all my emails were returned "undeliverable"
Then I heard they went out of business.
I just got a new catalog and it is going in the garbage.
Their new owner has a FAQ page on the website, were they basicly say that they can't do anything about any problems from the previous owners. I think they have a big problem if they don't make these people happy again. They could send us gift certificates.
I am sticking to my local growers.
They had my money in the spring 2001, $200. It took along time for me get that much saved for trees and plants. I call and called, and all they could say is that it was on back order. Then I get a card in the mail, to make some kind off claim, but it doesn't say anything about getting money or plants back. I had also paid to have holes dug for the trees I will never receive?
On Jan 11, 2002, Greenwood Bonifay, FL (Zone 8a) wrote:
Last spring we ordered 4 rose bushes, 2 butterfly bushes, 1 hosta and a small variety of seeds. Two of the roses were DOA the other 2 so weak they would not grow. The 2 butterflys were very small and stressed, did poorly. After a very slow start the hosta did grow and the seeds were ok. After some phone calls they did refund the money on the roses and butterflys. NO MORE ORDERS FROM US..
Greenwood & Sugar