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Comments regarding Gurney's Seed & Nursery

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306 positives
118 neutrals
365 negatives

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RatingAuthorContent
Negative garyj59
(17 reviews)
On Jun 8, 2004, garyj59 Sheboygan, WI (Zone 5a) wrote:

I HAVE DEALT WITH THIS COMPANY FOR THE LAST 5 YEARS WITH LITTLE OR NO PROBLEMS.THIS YEAR IS A DIFFERENT STORY,I PLACED 2 ORDERS THIS YEAR,ON 2/19/04 AND 5/7/04.I HAVE SO FAR RECEIVED ONLY 1 ITEM BACK IN MARCH,THEY HAVE NOT RESPONDED TO ANY OF MY INQUIRIES SO I CANCELLED THE REST OF MY ORDERS.THEY CAN'T SHIP ANYTHING BUT I STILL RECEIVE BROCHURES IN THE MAIL,WHAT A JOKE!!!!!!!!!!!!!!!!!!!!!!!!! FROM NOW ON THEIR CATALOGS ARE GOING IN THE GARBAGE.

Negative DrPivo
(1 review)
On Jun 3, 2004, DrPivo Harrisburg, PA wrote:

I ordered three butterfly bushes and a high bush cranberry in the beginning of March. They cashed my check by the end of March. I did get the cranberry a few weeks ago, and it does have a few leaves, but it is growing nothing like the shrubs I bought at Lowe's and Home Depot.

The butterfly bushes have still not arrived. I called at the beginning of May and the customer service rep told me they were expecting a shipment any day (huh? a shipment? they don't grow their own plants?) and the plants should ship by May 14. I still haven't got the bushes and have just been disconnected by their machine three times trying to find out if I'm ever going to get them (they'll probably be bare sticks if I do).

I won't order from Gurney's again.

Negative sunfun
(1 review)
On Jun 2, 2004, sunfun wrote:

I am a customer of gurney,however my recent order has been unpleasant.I recieved my full order minus a bird of paradise, invoice stating a back order and was to be shipped out May 25th,also stated I owe them a$4.00 balance with a certain subtotal and I used the $20.00 coupon,here it is june 2nd still no bird of paradise recieved and yet I recieved another invoice in the mail with a higher subtotal and now they claim I owe them $10.95,I will never order from this company again,phone call on my dime,for their mistakes,never again.Two of the butterfly bushes were very dried out,& lavender vacum sealed were sticks.

Negative ccgllc
(1 review)
On May 28, 2004, ccgllc wrote:

We have dealt with Gurneys in the past with no problems. I would have to say our comments would have been positive, but this year (2004) is a disaster.

We placed 2 orders, March 24th for Hardy Sweet Lavender, Virginiana Juniper, and the Perennial Sun Garden. April 10th for Penngift Crown Vetch Plants, Shady Places Hosta Mix, and Festuca Glauca.

Well, the 1st to arrive, the Virginiana Junipers (30 plants) were thrown in a box, wrapped roots but nothing holding them in place. Other items marked backordered. All were planted and by May 12th all were dead. Customer service via internet is a joke, don't even bother. I've spent my hard earned dollars and am not about to make the phone co. rich. Replied to one of thier email sales garbage and finally got an answer and was sent a Replacement Certificate.

Hardy Sweet Lavender arrived in a plastic bag in May. Planted the twigs and they still look like twigs today (3 weeks later). Checking their web site as to the Perennial Sun Garden status, could not find it. "No Longer Avaliable". When were they going to notify us?

Second order status, who knows? I've emailed 3 times and get the same garbage auto reply that they are very busy shipping. No replies to any of my emails. The season is well under way and it looks as though the local nurseries are the best bet to go.

After 5 years of being a customer, count on this family never to order again.

Negative vsfoxe
(1 review)
On May 26, 2004, vsfoxe Lisbon, ME wrote:

Placed order 7 April, 2004. Tomatoes, Clematis, helleborus, blueberry, lavender. All arived 2-4 weeks after they should have. And all are DEAD, except (maybe) the helleborus & lavender. Tried 3 times to call "Customer Service", and their machine hung up on me all 3 times (toll calls). So- no plants, no Customer Service, no hope for this company - JUST A DISGUSTING WASTE OF MY TIME, LOSS OF PART OF GROWING SEASON, AND NOW I'VE GOT TO FIGHT TO GET MY MONEY BACK, AND I'LL PURCHASE REPLACEMENTS LOCALLY. Their "plants" are a joke!

This company is what gives "Mail Order" a bad name. Never should have tried Gurney's, and would STRONGLY suggest that no one else subject themselves to this kind of experience !!!!! I will always buy plants (and bulbs) from local nurseries in the future. I'm MAD!


On May 26th, 2004, vsfoxe added the following:

Note: The plants which I received were TOTALLY UNIMPRESSIVE, in addition to being DEAD! The BlueCrop blueberry was bare root, 16" high, a single stalk for $10. I replaced it with same variety at the local Agway for $7.99, 4 solid strong stalks about 24" high, with blossoms & berries. What poor specimens Gurney's sent!!!! Unbelievable!
Negative daisygirl
(3 reviews)
On May 10, 2004, daisygirl Florissant, MO (Zone 6b) wrote:

I am a repeat customer of Gurney's and have had some problems with them in the past, but nothing monumental. Last year's order was a problem because most of the items that I ordered were not in stock. After a long wait and many emails the problem was resolved. This year is another story. This year's order was another "out of stock" problem. One pack of seeds was shipped, but the live plants took an additional month to arrive. In the meantime Gurneys shipped a plant that I ordered last year (and was told that my order was cancelled - out of stock) and charged my credit card! I was totally confused and couldn't get any response from customer service. Their emails seemed to be the standard form letter type that didn't address the problem or answer specific questions. Eventually the rest of my current '04 order arrived. The quality of the plants was undersized and poor. As of 5/10/04 I still haven't gotten an answer to my question about the shippment and charge. Now I wonder if Gurneys will decide to ship other items that I tried to order over a year ago and charge them to my credit card account! I want to give my fellow gardeners a heads-up on what I consider questionable business practices. This is the last time that I will deal with Gurney's Seed & Nursery.

Negative oldetowne
(5 reviews)
On May 7, 2004, oldetowne Southington, CT wrote:

I placed an order for a number of schrubs this year. The first shipment only included 5 of the 13 varieties and was short one item. A phone call received a promise of prompt shipment of that item. I now learn it was cancelled WITHOUT ever notifying me. The remaining items are now over a month late. An email received NO response. A phone call indicated that 7 of these varieties were now in stock and would ship SOMETIME. The last variety was backordered. Selling what you do not have is bad enough, their failure to communicate is unacceptable. No more Gurneys orders for this person.


On March 15th, 2005, oldetowne changed the rating from negative to neutral and added the following:

This is my second year ordering my Gurney's. Last year, outside of a couple items they never shipped or charged for, all went well. 2005 has started off on a very bad footing. Firstly, I received a pending shipment notice for bushes and trees on 3/8. Here in Connecticut we still have snow and frozen ground and no respectable nursery would even consider shipping at this time to our area. Secondly, I immediately called customer service and asked for a 1 month delay. I was given assurances that nothing would be shipped until April 8th. Guess what!! On 3/14 I received my first delivery. Regardless of their guarantee, it is an afront to every customer to put us in this type of position. Should I receive any further outrageously early product I will unquestionably cancel all remaining orders and cease us of them as a source of product.
On March 25th, 2005, oldetowne changed the rating from neutral to negative and added the following:

After all assurances that shipping would be appropriately delayed, on March 25th with snow on the ground I received another shipping notice. Then on the 26th, I received yet another. Obviously they do not care about their customers requests. I have cancelled all orders with Gurney's and will never order from them again! Warning to all prospective customers ---- They DO NOT honor your requested shipment dates and will send inappropriate plants through the mail even though it is frigid outside. Stay clear.
Negative grizzy
(1 review)
On May 5, 2004, grizzy wrote:

We ordered plants in March to be shipped to Arizona, knowing that after temps exceeded 100 degrees shipping would be hopeless. The plants arrived today, May 5th and they were all dead. When I called customer service I was told that they would credit my account but would not refund shipping charges. I informed them that this was unacceptable since it was their fault that the plants arrived dead. Now I not only did not get the plants I wanted, but I am out shipping charges and it is too late to plant in Arizona. I will not order from Gurney's again!

Negative cinnerz
(4 reviews)
On May 1, 2004, cinnerz West Richland, WA wrote:

I should have known better than to order with the poor rating on this site. I got one of their sale flyers and was too tempted by the low prices. Unfortunately, a large number of the plants were never sent (I had to wait weeks or months to get various cancellation notes from them). The plants I did get weren't sent until over a month after my order. The weather was hot by the time they got here and the plants were all dried out by then. A few of the hardier plants (machurian apricots, chokecherries) survived, but at least half of what we got didn't do anything after we planted.

Their prices are cheap, but I'd rather spend a few more dollars and get something nice from Raintree or Burnt Ridge.

Negative dave99
(1 review)
On Apr 28, 2004, dave99 wrote:

A couple of weeks ago I placed two separate orders and received "Order Shipped" notifications a few days later.

Still not having received the first order weeks later I rechecked the notification and it very UNCLEARLY stated that the perennials (strawberries and asparagus plants) were backordered. The only thing shipping was a packet of oregano seeds, which I still have not received. First of all, I find their online ordering system to be very archaic: It should indicate what is available and what is out of stock at order time. That way consumers can be the judge of whether they want to wait weeks for plants to arrive. Second of all, the shipping notification has an estimated ship date of a few weeks from now for backordered items. Are they kidding me? Those plants need to be in the ground now, not weeks from now.

Now, the second order I actually did receive yesterday (two weeks after ordering). In the box was half of my order: 6 bare-root "twigs", which were supposed to be 1-year black raspberry plants. What a joke. I did plant them, but I doubt they'll ever produce anything. The other perennials I ordered (6 blackberry plants) were of course backordered for weeks. I have since e-mailed their customer service to express my disgust. No response as of yet. They clearly WAY oversell their stock and I will never do business with this outfit again. I would advise others to stay far away also.

Negative sueallison
(6 reviews)
On Apr 16, 2004, sueallison Rising Sun, MD (Zone 6b) wrote:

I ordered two 4-5' hybrid elm trees at the end of March. I received two concord grape vines. When I called today(not toll-free), I was told the trees were "obsolete", meaning that they don't sell them any more, and they will not be back in stock. Less than three weeks have passed since I ordered them!! The customer service rep was very nice, but couldn't find the trees anywhere. I ordered two different trees that I don't really want - hopefully they won't send me fruit again.

Negative jerseybeefsteak
(1 review)
On Apr 2, 2004, jerseybeefsteak wrote:

I decided to take the bait and use the 20.00 coupon. That was my first mistake! My order never arrived. I called customer service (now it's costing me money for the calls) and the company said it would reship. It did. On the second shipment, I received about half of my order, and 2 items were back ordered. I checked the order online, and all items I paid for were listed, but the packing list was missing several items I paid for. I'm still waiting for resolution. I will not buy here again. This is unacceptable service. As the old adage goes, nothing in life is for free. Back to Burpees.

Negative jwulf
(4 reviews)
On Mar 31, 2004, jwulf Batavia, OH wrote:

I usually order from several companies for the spring planting and Gurneys was the least productive. The berry plants that I received were small and pricey compared to what I could have gotten locally. The original shipment was short a paw paw tree. When they sent that along later it was quickly and without any hassle, but the tree was only 2 inches (no exageration) tall! Since it is advertised as a "No. 1 plant" I called and asked them what I should expect and they could not give me a good answer. They did ship another one out at my request and it's about 2 inches tall as well, with a pretty bad crook at it's base. Don't think I will be ordering from them again...

Negative bjofuwc
(1 review)
On Mar 22, 2004, bjofuwc wrote:

In December 2003 I placed an order for seeds and Asparagus plants with Gurney’s. In checking the shipping dates I found that they were not correct for my location. I am in USDA Zone 9 not Zone 7 as there web site shows. I informed Gurney’s of the problem and requested a shipping date of mid February at the latest. Here are just a few of the things that have happened so far.

I was told in writing that it would be shipped on 3/9
I was told in writing that it was ready to ship on 3/12
I was told in a letter received on 3/18 that my order was waiting to be shipped as soon as I corrected the error made by Gurney’s charging the order to my credit card which I corrected on 3/18.
I was told during a phone call I made to Gurney's that it was shipped on 3/19.
Now on 3/22 I receive an e mail telling me that it will ship in 2 to 3 days by slow mail.
3/22 second e mail received saying it due to ship any day now.

Will it ever ship and will I have any usable plants?

Negative dallread
(3 reviews)
On Feb 23, 2004, dallread Jackson, MI wrote:

I heard from gurney today,2-23-04 and they said that they don't have "reliance peach trees".this the most common peach available and they don't have them-come on!
Don't use them.

Negative Giskin
(6 reviews)
On Jul 10, 2003, Giskin San Francisco, CA wrote:

Half the plants ordered from Gurney's spring '03 did not grow. And several e-mails sent attempting to resolve the matter have not been acknowledged or responded to. Plants and bulbs that did arrive were small, stunted, and generally in poor condition. Many items were not available, though at the time the order was placed they were supposedly in stock. There is no toll-free number, and their customer service people are the same as Henry Field's. Quality and service has sharply declined, and I cannot recommend them. So if anyone knows of a quality supplier for rhubarb plants, please let me know - as rhubard was one of the items out of stock.

Negative DaisyPeach
(21 reviews)
On Jul 4, 2003, DaisyPeach (Zone 7a) wrote:

Decided to give them another chance after many years of not ordering with them. Nothing has changed, crummy plants. You would think they could ship liriope that wasn't dead on arrival. My first e mail to them was ignored, second e mail they promised to refund the price paid for the plants as they were out of stock. I received the refund, but not for the shipping. All of the other plant varieties I ordered from them were dried up roots or sticks which promptly died. Never again.

Negative Rototiller
(1 review)
On Jun 18, 2003, Rototiller wrote:

At the beginning of May, I placed an order for four different varieties of strawberries. It took about two weeks for the order to arrive, but it was incomplete. One of the varieties was placed on back-order, and I was issued a new order number for it.

I planted the strawberries as soon as they arrived, and most of them grew, but only 9 of the 25 Big Boy plants were viable.

When I checked today on the backorder, the order number was no longer in their system, and I have not been credited for the missing plants. I have requested an explanation and a full refund. They previously issued me a replacement credit for the dead Big Boy plants, but I am not going to be doing any more business with Gurney's in the future, so what good is this?

Although their website looks nice and is easy to use, their plants and customer service have proven to be very disappointing. As such, I cannot recommend Gurney's to anyone.

Negative gardeniajo
(1 review)
On May 6, 2003, gardeniajo wrote:

I recently received six heirloom tomato plants from Gurney Seed and Nursery that were DOA. I was shocked at both the condition they were in and the manner in which they had been packed for shipping. These plants were not potted; they were shipped bare root. What I received were six plants that were nothing more than dried-out twigs with crunchy, brown leaves attached. All had been carelessly bundled together in some plastic material. It was such a pathetic sight, I had to laugh. I immediately phoned the company and spoke to someone who suggested that these tomato plants were shipped dormant. Dormant tomato plants? Now that's an interesting explanation, probably one the staff use frequently to justify the sad condition of what they sell. When I told this employee that these plants were dead and I wanted to have my money refunded, she continued to argue with me over whether they were, in fact, dead. I told her that I have been gardening for many years and am certainly able to recognize a dead plant when I see one and to not insult me further. At this point, the Gurney employee agree to refund my money, although she seemed very reluctant to do so. One more complaint I shared with her was the fact that they don't have an 800 number for customer service. I asked why and the answer I got was, "I don't know." I did receive a refund for the tomato plants, but I intend to never order another thing from this company.


On May 7th, 2003, gardeniajo added the following:

In addition to the so-called tomato plants I ordered and received from Gurney Seed and Nursery, I received an order of three Russian sage plants that arrived at a different time. Although these plants were alive, unlike the tomato shipment, clearly they were at death's door. Not only were they barely clinging to life, they were nearly microscopic in size. I would have to say that they were no taller than a half-inch in height. Again, these plants were a big disappointment. Gurney's plants are certainly affordable, but like they say, you get what you pay for. My advice to anyone who might consider placing an order with Gurney's is DON'T DO IT.
Negative RichardErl
(1 review)
On Apr 15, 2003, RichardErl wrote:

I ordered a male and female kiwi from Gurney's a few years ago. I have been a professional gardener, and have never had trouble growing anytyhing, even resucing dying plants for friends. I paid a great deal of money for two little plants of about 2 inches each, that arrived late in the Spring. They remained stunted until both died. The photos in the catalog look great, and the text makes them sound like good old folk who enjoy their work. The down-home farmer touch is nice, but their products don't support their image. Never again.

Negative mlee75
(3 reviews)
On Apr 14, 2003, mlee75 wrote:

They stink.Plain and simple.Bad plants, bad customer service, bad company.

Negative debles
(16 reviews)
On Apr 10, 2003, debles Tulsa, OK wrote:

Like many others who have posted here, I too have made the mistake of ordering from them several times because their catalogs always arrive to entice me with low prices - unbeatable deals!
Right! If the majority of the plants you order arrive dead or dying, it's not much of a deal. I seldom bother to contact companies about bad product, especially if it was "dirt cheap" and I'm sure there are many others who do the same - just accept the loss and find another supplier.
I won't purchase anything from them anymore. There are too many good companies out there who actually care for their stock and take pains to send live plants. I'd rather pay a little more and save a year or two of replanting.

Negative malus
(1 review)
On Apr 5, 2003, malus wrote:

Regretfully I had ordered a few things from Gurney's in the past, mainly fruit trees. Half the trees and shrubs delivered had been dead and dried out for many months even before shipping, it should have been so obvious to the packer. They just love to pay those reshipment charges. Worst of all is you don't get the variety you order and pay for. Now that a few years have gone by and their sickly blueberries and peach have long died out, some of the apples that survived are beginning to bear and guess what? NONE of them are correct. I ordered varieties like Yellow Transparent, Granny Smith, Grimes Golden and Yellow Delicious and what Gurney's shipped are MacIntosh and Jonathan types. Seeded grapes were shipped as seedless, what idiots! Now I'll just buy at the local nursuries, where I found better pricing and varieties, and the bareroots are freshly dug and healthy, and varieties are true to name.

Negative davidm
(2 reviews)
On Mar 12, 2003, davidm wrote:

I should have headed the advice on this site but the $20 coupon was too tempting. So far half of my order has never arrived even though they marked it as shipped on the invoice. This is about the worst case scenario possible.
I contacted customer service and they told me items were shipped back in Feb...thye told me that the would re-ship but the customer service rep didn't seem very knowledgeable so right now I'm waiting. Of the plants that I have recieved they were very small. The blueberry sampler that cost $22 had plants in it that were smaller and sadder than the $9.99 package at lowes. I am very dissapointed and probably would not order plants again from them. I will post another message to let everyone know how this was resolved

Negative catinkansas
(1 review)
On Mar 12, 2003, catinkansas wrote:

I also tried the new management and was very very upset!
I ordered in mid Feburary and was shipped my potatoes mid May. Needless to say the hot Kansas wind isn't pleasant for potatoes planted that late in the season.

My order was broken up into three shipments over a period of 12 weeks...I also ordered a tree to replace one that I had bought in 2001 that died and they never shipped it. I had to call and request my refund in July.! Each time I called to complain the gal claimed that the wholesaler wasn't coming through for them...Gee maybe they ought to get their ducks in a row before sending out a catalog each season. Good marketing, poor retailing is my view.

Stand far, far, away from Gruney's...They stink!

Negative bubbles330
(2 reviews)
On Feb 15, 2003, bubbles330 wrote:

Even before the company "takeover", I've had problems with nursery stock DOA. The replacements were sent dead also. Seeds are ok, just don't EVER order anything that's supposed to be alive. I think they must have shelves of dead trees and plants somewhere waiting to ship to hopeful customers!

Negative champion2445
(1 review)
On Jan 13, 2003, champion2445 wrote:

I ordered about $80 worth of seeds and plants. Nothing arrived at the promised time. A very few things arrived in time (the last possible minute) to plant. The seeds barely grew, the plants all died. Most of my order never arrived.I had to pay someone to turn my garden twice because it grew over while I waited. Finally, I broke down and bought a tiller and did it myself 2 more times. All of this because Gurneys kept telling me that everything had been shipped and was "on it's way." Then, I even got a charge for things supposedly shipped in JULY for things that I didn't order and that didn't come. The ship date for these phantom things was after the last delivery date for anything in my zone! All I got from customer service was the run around. I never got my refunds, and Gurney's dropped off the face of the planet. They never returned e-mails, I spent around $15 on long distance calls which resulted in getting disconnected after who knows how long on hold. I made online requests to be taken off of their mailing list on several occasions yet I still get spam and today i got this year's catalog! The NERVE! If there was a rating worse than negative I would certainly give it. By the way, I had a very succesful 3000 sq ft garden with seed from my local nursery and Wal-Mart.

Negative cdr
(4 reviews)
On Dec 27, 2002, cdr Castleton On Hudson, NY wrote:

Just about everything I have purchased from this company has died. Will never order from them again.

Negative vieja
(8 reviews)
On Dec 13, 2002, vieja albuquerque, NM (Zone 7a) wrote:

For years I have ordered from Gurneys and had good luck; however, since the bankruptsy and new management my orders have been very unsatisfactory and I can't get anyone to respond to my questions. I wonder if the replacement coupons sent (which were not of the correct amount) will be honored next spring when I re-order? A shame that a reputable name has been sold to another company which has lower standards!

The items ordered were DOA (no packing material), not of the variety I'd ordered and one order not shipped at all.


On January 25th, 2003, vieja added the following:

I sent an order recently using the replacement coupons I finally (only partial replacement coupons received after almost 20 e-mails and postal mail sent last year including the origional shipping label they requested me send them!)received. After almost a month ago that I sent it, they now say they haven't received my recent order (with the coupons)!

If this is just another dead-end for me with Gurney's it will be the LAST I ever deal with them; the new owners are just as bad as the previous ones! Their guarantee is worthless and I've lost a bundle of money trying to give them a second chance to prove that the name "Gurney's" was once again as good as it was years ago!
On April 22nd, 2005, vieja added the following:

Years ago I had good results ordering live plant material from Gurney's but in the past few years it has been very poor: rhubarb roots were nothing but a piece of bark with no eyes, same with peony roots. Ordered a columnar apple tree and after 2 years it is obvious it is going to be tall and spreading and another 5-in-1 dwarf apple tree has no indication where the grafts of the different varieties are on the trunk. Since it takes a couple years or more of growth on fruit trees to find out about the mistake, I get no response from the Company when I now complain to them! A rip-off!!
Negative Switzer194
(1 review)
On Oct 11, 2002, Switzer194 wrote:

This past early spring I ordered 75 strawberries (3 kinds; 25 of each), 3 roses, and 18 raspberries (2 kinds; 9 of each) from Gurney's. I had read some bad reports on them, but like a number of other people figured I'd give the new management a shot. The strawberries came in a realistic timeframe, the raspberries a little later, and the roses much later. All items arrived looking pretty dead, except the strawberries had a few straggly leaves on them. Approximately 95% of one kind of strawberry died, all 3 roses died, and 11 of the raspberries died. Since the other strawberries were filling in the space where the dead ones were, I left that alone. I requested replacements for the roses and raspberries and was happy to find that they were promptly sent out. The replacements looked better than the originals, so I was hopeful. I planted them and shortly after 2 more roses died, and ALL but 2 raspberries died (including the original ones that had made it!).

About 2 months ago I called and requested a refund on the raspberries. The other 2 kinds of strawberries had filled in the deadspace, and the roses were of the $1.95 pot-luck variety...so those items weren't worth the trouble to me. I was told that the refund might go through, and it might not since the items had already been replaced. And that I'd have to wait the 30-40 days that they take to process a refund to find out which!! For some stupid reason I waited...and waited...

So today I called them again and explained what had happened and that I wanted to check on the status of my refund. I was told that they could process it, and that my CC would be credited with $17. The raspberries were $18.75. It was explained to me that they don't refund shipping. I told them that I realize that but that the original cost was $18.75 WITHOUT shipping. It was explained to me that I used a $5 coupon and that a percentage of that coupon was applied to each item I had ordered!! At that point I moved on to a manager, who attempted to feed me the same line.

I'll leave the argument details out. But now, supposedly my CC will be refunded $18.75 in the next 30-40 days. We'll see what happens! If it isn't, I'll be tacking on the strawberries and roses!

Bottom line, I won't be ordering from them again, nor do I recommend to anyone else to take the risk!

Negative gardeningsd
(5 reviews)
On Oct 3, 2002, gardeningsd wrote:

I tried to give this company a chance. I really did. I ordered from them twice. Everything went ok until the apple tree didn't do anything but die, the strawberries bit it, and I got dead pansies. I was told they would replace the apple tree in spring. I was told I would get a GC for the $7.45 I paid for the strawberries. That was July. This is October. I have emailed them, harassed them and still no GC. I am waiting for a refund to be issued on my CC for the $7.45. I got a refund for the pansies today after I told them I would dispute it on my CC if they didn't. I am so disappointed and disgusted with this company that if I could give them and ultra negative rating I certainly would. I would not do business with them again. I suggest no one else do business with them either. There are plenty of reputable companies out there who deserve your business. This company does not treat its customers right. They lie to you. They send dead plants. You have to harass them in order to get a refund, contrary to their stated policy. I have run into some bad companies in my time, but this company takes the cake for audacity. If you do business with them you are just throwing your money away. They have cheap prices but I'll tell you, you get what you paid for. Buy cheap, get dead or nearly dead substandard plants. I told these people that word of mouth means alot in gardening circles. I told them that I would blast them from one end of the net to the other. They didn't seem to care. Pass the word along about this company to everyone you know. It's time these companies realized that without customers like us they have no business.


On October 3rd, 2002, gardeningsd added the following:

This company definately needs to be reported to the better business bureau. If I don't get that $7.45 back really soon I am definately going to the BBB to lodge a complaint. It's really not the money it's the fact that they have no integrity in their business practices. If enough people lodge complains at the BBB online http://www.bbb.org/bbbcomplaints/SelectComplaintLinkFrameSet... maybe this company will learn to treat their customers better. It's time these shyster companies got what they deserved. Beware of any company affiliated with Garden's Alive.
On October 8th, 2002, gardeningsd added the following:

As of today I have contacted the BBB listed below for this company. This company should not be in business. I plan to make sure that no one else gets decieved by them again. I have never come across a worse business.

Cincinnati BBB
898 Walnut Street
Cincinnati, OH 45202 -2097
Phone: (513)421-3015
Fax: (513)621-0907
Email: complaint@cinbbb.org
WWW: http://www.cinbbb.org


On October 13th, 2002, gardeningsd added the following:

I was contacted by Gurney's and was told that the Gift Certificate for $7.45 should be recieved by me in a few days. We'll see if it acctually shows up this time. I'm not holding my breathe on it but sometimes miracles do happen. I am so sick of dealing with this whole thing but I'll bother them until they give me what they owe me. It would have been so much easier for all concerned if they had just done as they said they would in the first place.
Negative coke1886
(1 review)
On Sep 25, 2002, coke1886 wrote:

I ordered a clump of 3 birch trees and a choke cherry. The birch trees were about 4 feet long stems only. Two died within a week and the third died within 2 weeks. The choke cherry lived for about a month.

Negative lmyers46
(1 review)
On Jul 11, 2002, lmyers46 wrote:

Gurney's is up to their same old tricks. I had high hopes for the "new management", and placed an order at the end of April for 15 shrubs, a tree and groundcover. One month later I called to ask where my order might be and was told that it had been shipped that day. When I had not received my order ten days later I called again, and was told that all but 3 spirea were unavailable. I received the spirea one week later, and instead of the healthy 12-18" plants that I had paid for I received 4-5" plants that had been dead (NOT dormant) for weeks. I called Gurney's and demanded a full refund, as their guarantee states that I would be entitled to a full refund... The customer service rep. told me that there had been a change, and I could receive a credit minus shipping, but no refund. I think I blacked out from rage at that point, but I must have threatened legal action or worse, because when I came to the rep. told me that I would see a credit on my Mastercard statement. I did eventually see a credit.

See comments by elgato as well - when you call Gurney's, the reps. will say anything to shut you up and get you off of the phone. Don't be enticed by the prices - you are better off thowing your $$ out the window than giving it to this company.

Negative bodge
(1 review)
On Jul 1, 2002, bodge wrote:

I ordered from gurneys, which is owned by four seasons. And I was never more disgusted. Plants were ordered and never available, and they never answer the phone. I wasted two planting seasons messing with them. At my age, "I don't even buy green bananas" I want them to be a decent size now.

Negative Cshamesmd
(2 reviews)
On Jul 1, 2002, Cshamesmd wrote:

They guarantee their products but plants sent by both are small and often DOA. Gurney's went bankrupt last year and I lost guarantee on an expensive cherry tree. The new company replaced it at half price but it died also. Other plants I ordered never arrived and I called and was finally told (end of June) that I would have to wait for next year. I cancelled everything.

Negative elgato
(1 review)
On Jun 25, 2002, elgato wrote:

we placed an order with gurney's back in early january 2002, utilizing the 20 dollar off coupon. we ordered about 20 items all together, mostly things like lavendar, herbs, sedum, creeping lilyturf, etc. the order totalled around 200 bucks, and they gave us an email that listed all of the items, and their estimated ship dates (april 15). on feb 26th, we received one item, a bittersweet. since it was a warm winter, we planted it, it leafed out and is doing fine. then, on march 15th, we received our silver lace vine. again, planted it, fine. we were optimistic at this point that things would continue to show up. then, april 15th came and went, with no shipment. we called. they said the problem was that one of our promotional items (a sedum) had registered an invalid sku, and was holding up the order. they assured us the order would go out by the end of the week. we were leaving on vacation on may 6th, so called on may 2nd to see if anything was on its way, again were told that the sedum was holding up the order. it would go out that week (ha!!!!). when we got back from vacation, no plants. called. the girl on the phone was excited because our stuff was ready to go. she said we would have it within two weeks. when we reminded her that we had selected expidited shipping, she said, oh one week, sorry. you can guess that nothing showed up, or i wouldn't be writing this! now it was the beginning of june, another phone call, this time, we were told that the catmint we had ordered was out of stock, and was *surprise* holding up the order. it would go out that week. well, here we are, june 25th, and now we have been told that not only will the order NOT go out this week, we will have to wait till next spring for our order. these people suck, big time. the operators must push a button marked 'excuses' when you call, then they read out the random response generated by the 'stupid reasons we took your money and can't ship your product' machine. thank god we used a credit card, and don't have to pay for anything, while i feel bad for anyone who used a check. can't something be done about this? yes, people can refuse to buy from them again. ever.

Negative mrainey
(2 reviews)
On Jun 23, 2002, mrainey wrote:

Had an experience similar to bluespider. Ordered seeds and plants in early January. Received seeds promptly, plants showed expected ship date of 3/24/02. Seeds germinated very poorly, while similar varieties from Park Seed, given same conditions, did quite well. Plants were shipped 6/7/02, arrived dried up and useless. Sent them an email requesting refund - we'll see.


On June 27th, 2002, mrainey added the following:

Update.

After I emailed Gurney (referencing the order number) and described in detail the condition of the plants and requested a refund, they wrote back and said they needed my mailing address and account number (huh?). Here is the text of that message:

Dear Michael,
If you could please provide your complete mailing address and account number, we would be happy to process your request. Sorry for the inconvenience.

Sincerely,
Sarah
Customer Service


So, being able to ship me stuff and bill my credit card doesn't have to mean they know where I live. So, I sent the requested information. Today I got:


Good News! The balance of your order has shipped. It shipped on 6.10.02. We allow 10-14 days for delivery. Thanks for your patronage.


Have a nice day!

Sincerely,
Shannon
Customer Service


I think the handwriting on the wall says - dead plants very late and no refund.
Negative bluespider
(4 reviews)
On Jun 21, 2002, bluespider wrote:

I too tried to take advantage of the $20 coupon. What a mistake! In January I placed an order for several packets of seeds & 3 perennials. The seeds arrived promptly. It is now mid-June and my plants have still not arrived. All 3 are "Back Ordered". I was informed that plants are shipped out by zone, so I guess when they get to the colder zones, they must run out of stock??? Apparently ordering early is no advantage.


On July 12th, 2002, bluespider added the following:

Update - My order finally arrived the end of June. Of course Gurney's took it upon themselves to substitute day lillies for one of the items on my order. (At least the day lillies are growing, unlike the ground cover I ordered.) Yesterday I received my credit card bill & was charged in full! (What happened to my $20 Gift Certificate?) I e-mailed customer service again with the whole story and told them to credit my card for the $20 & take me off their mailing list. Their reply was they would remove me from the mailing list. I wonder if I'll ever see the credit.
On July 12th, 2002, bluespider added the following:

Update - My order finally arrived the end of June. Of course Gurney's took it upon themselves to substitute day lillies for one of the items on my order. (At least the day lillies are growing, unlike the ground cover I ordered.) Yesterday I received my credit card bill & was charged in full! (What happened to my $20 Gift Certificate?) I e-mailed customer service again with the whole story and told them to credit my card for the $20 & take me off their mailing list. Their reply was they would remove me from the mailing list. I wonder if I'll ever see the credit.
On August 5th, 2002, bluespider added the following:

Still no credit issued and the daylillies are not even the color Gurneys said. Today's e-mail to Gurney's came back "Undeliverable"???
Negative shanenunn
(1 review)
On Jun 4, 2002, shanenunn wrote:

The order of $200 only came in bits with some follow up on some items that were said to be on back
order (but mostly no follow up). I had ordered in January so they had five months to prepare so how could they not have the items in stock?
My grand parents who I sent the items to said they felt they couldn't leave the house because the UPS man might bring the items while they were gone. They had been expecting them for weeks and had left places in their garden for them.
What was meant as a nice gift for their garden and my Mother's turned into something that made me look bad. I feel foolish for trusting a company that said in their web site that they would honour none of the obligations of the previous owners of the name Gurneys.
My complaints were met with responces like "thank you for your email" and I found very little little help when I called. These are charlatans masquerading as a seed company!

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