PlantFiles is getting a new look! Just in time for spring, we're rolling out a new look for the best online plants database. It will also work with your smart phones and mobile devices, so now you can take it with you on garden center visits or botanical garden tours. Questions or comments? Please post them here.
Left / sent a half dozen, combination answering machine / e-mail messages over the last month (June / July 2009) but none were returned. I was trying to find out how to place an online order for local pickup - something their online order process wouldn't easily accommodate. I would certainly advise speaking with someone before placing an online order with this firm.
Summary: Didn't ship until several emails and phone calls - received product after weeks. Product not as listed on web site. Response to calls/emails delayed several days or unanswered. No live answers to phone calls. Unable to pickup item as promised (but they paid shipping instead). Good: Didn't charge credit card until shipment. They paid shipping.
Ordered grass seed and chose local pickup in MA. They were supposed to email pickup instructions in 72 hours. Did not receive email, so I emailed them a request. They were unable to provide local pickup (though they offered it on their web site and took the order with that option) and did not inform me till I inquired.
It took 2 weeks of back and forth email and voice mail (phone was never answered by a live person) trying to figure out when I could get the product. Turned out they only blended on Thursdays and could not ship via USPS so I would receive by Sat.
Finally received the product (seeding delayed 3 weekends) but found it was not of the cultivars advertised on their web site. Web site did not say that cultivars could be substituted or any such.