I recently purchased 3 Trillium plants. There was much confusion regarding my payment resulting in my being charged twice for the products. I called HF and was told, more or less, to prove I had been charged twice. I then called my bank and they promptly removed the extra charge.
The plants arrived and they are thriving and one even bloomed within a week!
Field's customer service sucks but the merchandise was great.
On May 27, 2013, Henry Field's Seed & Nursery responded with:
"On May 29, 2013 2:01 PM, Henry Field's Seed & Nursery responded with:
Thank you for your feedback. I apologize for the problem with your account and all the inconvenience. I will have one of our customer service representatives contact you for your account information."
I ordered an apple tree and a hazelnut. They were shipped in the same package. The apple tree arrived in excellent condition and was the size advertised. They hazelnut arrived with the shredded paper surrounding the roots totally dry, probably due to the time it took to ship from one greenhouse to the other so both would be shipped together. I e-mailed customer service and got a response within 24 hours. They apologized and said a replacement would be shipped within 10 days. I received a healthy plant to replace the dry one. I am very pleased with their customer service.
On Mar 27, 2013, Henry Field's Seed & Nursery responded with:
"On Mar 28, 2013 1:47 PM, Henry Field's Seed & Nursery responded with:
Thank you so much for sharing. We do our best to make sure our customers are taken care of. Enjoy your trees."
Posted on June 5, 2012, updated June 22, 2012
I ordered an Isaiah Hardy Kiwi from Henry Fields and when it arrived the box was damaged and the plant was dislodged out of it's dirt. I planted it in hopes of maybe it would revive but it did not. I have emailed Henry Fields twice about it and they have not responded. I guess I will use another company from now on. I have been using Henry Fields for years and I hate to stop because usually it is a quality product.
On June 22nd, 2012, rodlaver4 changed the rating from negative to positive and added the following:
Henry Fields resolved the problem. i will continue to order from them.On Jun 22, 2012, Henry Field's Seed & Nursery responded with:
"On Jun 5, 2012 11:29 AM, Henry Field's Seed & Nursery responded with:
We appreciate you letting us know of the problems you had with your plant. I apologize your email has not been answered. One of our customer service representatives will be contacting you for your account information and we can refund or reship, whichever you prefer.
On May 24, 2012, rockwallgarden Fulton, MO (Zone 5b) wrote:
I have received great plants and excellent customer service from Henry Fields. If you don't know how to plant just call and they will research and tell you. I had only one item (rhubarb) that was questionable and I planted it. When more than enough time had gone by I contacted them by phone and yes was answered by someone that was just a little hard to understand but was given the option of receiving a new plant when they were available or a refund. I chose the refund since I wanted to get the rhubarb in the ground. I don't think you can have better service than that. I give them an A.
On May 24, 2012, Henry Field's Seed & Nursery responded with:
"On May 30, 2012 12:37 PM, Henry Field's Seed & Nursery responded with:
Thank you for sharing your experience with our company. Happy Gardening!"
On Sep 29, 2011, Wolfcastle West Lafayette, IN (Zone 5b) wrote:
In early 2011, I ordered an apple tree and an apricot tree from Henry Fields for a work related project. I had read the mixed reviews on this site and my expectations were low, really low. Anyways, I've been pleasantly surprised by this company.
The prices for the trees are high for what you get (~$22 for a two foot stick), but the shipping prices are fantastic. The apple tree was shipped in the spring and the apricot tree shipped in the fall, but shipping for my order was just $10. That's TEN TOTAL...for both shipments.
The apple tree, despite starting tiny, has done well this year and put on some growth. The apricot was shipped in a tiny pot, so I expect it will do pretty well.
While I'd still choose Adams County Nursery or C&O Nursery over Henry Fields any day of the week for multiple tree orders, I'd definitely consider Henry Fields again if I was looking for a single tree.
On Sep 29, 2011, Henry Field's Seed & Nursery responded with:
On Jul 1, 2011, cjparker Kennewick, WA (Zone 7a) wrote:
I got an end-of-season email that advertised $200 worth of grab bag plants for $20. Since the shipping was based on the $20, I figured I couldn't go far wrong, so I went ahead and placed an order.
I was very pleasantly surprised to receive an order that would have been over $220 based on their retail prices on the website. The plants were healthy. Amongst other items, I received six mini roses and one of them was in bloom! I also got a bag of bulbs, which was unexpected since the ad said "plants". That's not a complaint, though, just an observation. I ended up with six roses, 2 dwarf burning bushes, 3 dinnerplate dahlias, 3 black eyed susans, 4 pineapple plants, the lily bulbs, and a couple other things, all for $26.94 including shipping. If you have a place for whatever comes along, this would be a great way to fill up some space. I'll order again next year if I get a similar offer, since I have more space than $$.
On Jul 1, 2011, Henry Field's Seed & Nursery responded with:
I ordered 2 of the grab bags this year (2011) and was a bit disappointed that a lot of the plants were zone 9-10 as I'm in zone 5. The plants were healthy and I planted the few that were suitable for my zone outdoors and the rest I will try to use as house plants but really would have preferred that they had been organized by zones before packing. But I guess if it's a grab bag there's no sorting out by zone. Overall it was a good value but I wish there were more plants I could have used for the garden.
On Jun 28, 2011, Henry Field's Seed & Nursery responded with:
"On Jun 29, 2011 1:01 PM, Henry Field's Seed & Nursery responded with:
Thank you for sharing your idea about the grab bags. We are looking into changing the grab bags to be more zone specific next season."
Have ordered several times this year. All orders arrived in a timely fashion and all items were as expected. The most fun was the $200.00 grab bag for $19.99. What a nice selection of plants. All were in good shape for an end of season sale. Actually, they were much better than I expected. All are doing very well.
On Jun 27, 2011, Henry Field's Seed & Nursery responded with:
"On Jun 29, 2011 12:21 PM, Henry Field's Seed & Nursery responded with:
We appreciate you sharing your experience with our company. Thank you and happy planting."
Posted on May 3, 2011, updated May 25, 2011
Posted on March 20, 2011, updated May 3, 2011
Henry Fields-one of my FAVORITES! I don't know what is not to like about them-----Every plant that I have received from them has done well, I appreciate the fact that they do send an order confirmation, the plants are shipped with care and don't sit at the post office,and, that Henry Fields is always coming up with new varieties. I have ordered carmine jewel bushes, sugar pearls and sundance apple, among others. Will update upon arrival. As you can tell from my numerous posts, I LOVE gardening.
On May 3rd, 2011, gracesplants added the following:
Some things are worth waiting for!!! I just received an absolutely BEAUTIFUL jumbo Northland blueberry. The box arrived in perfect condition. The woody part of the plant is over 27 inches tall. Eight branches loaded with light-green new leaf buds, and, a LARGE rootball all give promise to delicious berries in the future! Thank you Henry Fields, customer # 30089366.On May 25th, 2011, gracesplants added the following:
WOW! WOW! WOW! WOW! -quadruple wow. Patience IS a virtue. The carmine cherry bushes that I received today are BEYOND amazing.! The 36 and 40-inch plants (not including the 4-5 inches of new growth) are loaded with GREEN leaves. The 6-inch rootballs were MOIST, covered with sphagnum moss and wrapped. Packaging was over-the-top. The plants were cushioned and had a stabilizer rods in the sealed box, AND, that sealed box was in another sealed box. I wanted these plants very much when I ordered them in early March, requesting a May delivery--I am beyond impressed. Thank you so very much, D. StachOn May 25, 2011, Henry Field's Seed & Nursery responded with:
"On Mar 29, 2011 6:20 AM, Henry Field's Seed & Nursery responded with:
Thank you for sharing your experience with us. We do offer quality plants and great customer service. We are always here to help you with all your gardening needs."
On May 19, 2011, starlady42 State College, PA wrote:
I ordered a grapevine and an apple tree using an internet coupon. Without the coupon I would have thought them a bit overpriced, but with the coupon they were an excellent deal. They shipped separately and were both well-packed (the apple tree may have been overpacked, actually - the box was huge!). The grape arrived first and began pushing buds almost as soon as I planted it in a container. The apple is a grafted whip and the graft is solid. The rootstock is 1/2-3/4" diameter and the scion is 1/4-1/2". I can't remember precisely how tall it was as I cut it back to about 30". I have it in a container and it is leafing out beautifully. Overall, I am very happy with my purchase from Henry Field's.
On May 19, 2011, Henry Field's Seed & Nursery responded with:
"On May 20, 2011 9:53 AM, Henry Field's Seed & Nursery responded with:
We appreciate you sharing your expereince with us. We are always glad to hear how well our plants are doing for our customers. Happy Gardening!"
On May 15, 2011, virginiarose Southeast, VA (Zone 8a) wrote:
Recently I ordered two Lilac bushes. They were shipped in a timely manner. The five inch pots were inside plastic bags with ties and then inside cardboard square tubes. The plants were very healthy and big! I have purchased from them before also and have never had a problem.
On May 15, 2011, Henry Field's Seed & Nursery responded with:
"On May 16, 2011 11:19 AM, Henry Field's Seed & Nursery responded with:
Thank you very much for your nice feeedback. We always want our customers to be happy and to receive top quality plants."
Summer, 2010, I recieved a variety of seeds and perennials and have been pleased with the results in the vegetable garden and in the beds this spring--everything is returning happily. Henry Field's' prices are good and their shipping and packaging are okay, too.
On Apr 22, 2011, Henry Field's Seed & Nursery responded with:
"On May 11, 2011 9:50 AM, Henry Field's Seed & Nursery responded with:
Your feedback is greatly appreciated and we look forward to serving you in the future."
It is too soon to comment on how well I like all of the products; however, I can say that I received all items promptly, and the jackmanii clematis arrived in good shape, the soil was still moist, and it was about a foot tall. So far, I'm happy with the clematis. It has grown. I'm familiar with this type of clematis and know it is beautiful, so I'm looking forward to it blooming.
When I ordered from this company in the past, I was pleased. I get a lot of catalogs from different nursery companies, and I ordered from them this year because there was a good coupon in their catalog. You might want to get on their mailing list for their coupon.
On Apr 18, 2011, Henry Field's Seed & Nursery responded with:
On Mar 21, 2011, moosewood Dewitt, MI (Zone 5a) wrote:
Sorry to hear about your bad expierience with Henry Fields.
I have ordered many things from them in the past: Shrubs, mini-roses, Helebores, perennials, bulbs, and a long time ago a garden chemical or 2 (?).
Unlike some other growers, they seem to take care that their bare root items will arrive in a not-too-wet not-too-dry condition. That ain't easy.
I have always noted the good quality of their plants, shipping, prices and service. Fact is, outside of asking about item availability, I have never had to deal with their "Customer service".
If Henry Fields has any items of interest to me in the future, I will have no second thoughts about ordering from them again.
On Mar 21, 2011, Henry Field's Seed & Nursery responded with:
"On Mar 29, 2011 6:24 AM, Henry Field's Seed & Nursery responded with:
Thank you for you feedback. Our company is based on 100% Customer Service. We are trained and qualified to answer any questions you may have or assist you with any problems that may arise, at any time. We are always here to help."
On Feb 28, 2011, texasyellowrose Gainesville, GA wrote:
Posted on February 12, 2011, updated February 28, 2011
Buyer, be ware! I received a catalog from this company with a $25.00 off coupon with purchase of $25.00 or more in additional products. I entered my order on line and enter the codes for the account and key code required. On the order status at that point the order showed the discount. When I submitted the order the $25.00 discount has disappeared. I immediately tried to contact the company and was told no order had been made by me and that I could reenter the order. Later, with a confirmation number I called back and was told that two packets of seed that I had ordered at 75 cents and $1.49 made my order total invalid because they were on sale and that constituted an additional offer. I could understand the coupon and the free shipping offer sent by email being two separate offers, but purchasing an item marked as on sale should not be considered a separate offer. When I threatened to cancel the entire order, Kim checked with her supervisor further running up the cost of minutes on my cell, and then allowed me the coupon discount. Had I not looked carefully at my confirmation I would have lost greater than the $25.00 from the coupon and the total would appear on my credit card. I seriously doubt I would do business with this company again, because Kim was rude and I felt the advertising on the coupon was false. I have done business with this company in the past, and was sent a coupon for merchandise that was out of stock and would no longer be offered. To be honest, I never used the coupon because of the rudeness of the customer service representative at that time. ( Until this incident I had forgotten about the previous experience.and found in a review of my garden journal.)
On February 28th, 2011, texasyellowrose changed the rating from negative to positive and added the following:
I changed my rating because a customer representative contacted me and responded that they would followup and use the incident in customer training for employees. I also received in the mail a postcard with a coupon which I greatly appreciated. There were some items that I would like to try, but to be honest I had not purchased plants from here because of the fear of being disappointed. I did receive the order of redworms for vermicomposting that I ordered and they appear to be healthy. I believe by the rapid response I received that the company is really trying to right a wrong impression and I appreciate the effort by the company to take care of my complaints. I will use the coupon and try another order. On Feb 28, 2011, Henry Field's Seed & Nursery responded with:
"On Feb 15, 2011 10:22 AM, Henry Field's Seed & Nursery responded with:
Thank you for your feedback. I apologize for the rudeness of our representatives. We will research your account and find the agents involved and use this to ensure they receive training/coaching needed. A customer service representative will be contacting you for your account information.
I recently started ordering from this company. And although not everything is perfect with them, company really does its' best to make it right.
Orders arrive at estimated delivery dates, and plants are mostly in a great condition. Some of ordered by me plants were not doing well at all (flowering quince, for instance). However, when I requested replacement or exchange, customer service representative was very helpful, and patient with me. I am getting my replacement next spring.
When HF was out of stock for fern-leaf bleeding hearts, I've got a great replacement, and a $5 off coupon for my next purchase.
Couple of days ago, I had requested to rush some plants for delivery, instead of waiting for their estimated dates of shipment (due to my area's weather condition). Customer service representative informed me of shipment the very next day. That is an awesome service! Thanks, Henry Field Co!
On Sep 15, 2010, Henry Field's Seed & Nursery responded with:
"On Oct 13, 2010 9:28 AM, Henry Field's Seed & Nursery responded with:
We appreciate your feedback. Your feedback is appreciated and used to provide service to our customers. Thank you, if you ever need any assistance please contact us any time, we are always here to help."
On Jul 10, 2010, mousepotato66 Thornville, OH wrote:
Posted on May 20, 2010, updated July 10, 2010
I recently received 12 sweet potato plants from Henry Fields and was extremely shocked at their poor condition. However, the enclosed information leaflet explained that this could be the case, and not to worry. So against my better judgement I went ahead and planted them. About half have died, and some of those remaining aren't looking too happy either. I've just emailed the company to express my disappointment, and a few moments later I came across Dave's Garden and this review section for Henry Fields. I was going to write a "negative", but after reading many of the other reviews where they state that Henry Fields have been good about replacing poor quality products, I'll hold my counsel, vote "neutral" for the moment, and see what happens when they reply to my email.
On July 10th, 2010, mousepotato66 changed the rating from neutral to positive and added the following:
I should have updated this ages ago but I've been so busy with my garden it totally slipped my mind! Henry Fields were very prompt in dealing with my quibble over the poor sweet potato plants, and just a couple of weeks later I received a new shipment from them which were much better. And in the meantime, the "poorly" ones I had already growing suddenly took off well, and are thriving.
I've changed my neutral to a positive not only because of their fast, no-quibble response to me, but also for the fact that other seeds I had ordered from Henry Fields are doing AWESOMELY well! My Yukon Gold potatoes are now taller than ME, and have developed seed pods! I have a feeling I should remove them and let the strength go to the potatoes underground, but it's so unusual to have spuds actually grow seed pods that I'm leaving them alone for now to see what happens.
The beetroot and mixed blend lettuce have been wonderful, and in general I'm more than happy with my purchases from Henry Fields. It was only the sweet potatoes that I felt let them down originally, and that has been resolved above my expectations.
I will happily be ordering seeds and seed potatoes and sweet potatoes again next year from them. :)On Jul 10, 2010, Henry Field's Seed & Nursery responded with:
"On May 24, 2010 2:46 PM, Henry Field's Seed & Nursery responded with:
Thank you for taking the time to post. We appreciate your feedback to better serve our customers. A customer service representative will be contacting you for your account information to take care of the reshipment for you."
On May 24, 2010, Chills Saint Clair Shores, MI (Zone 6b) wrote:
I think I've ordered from either this company or one of the affiliated ones in the past....For the life of me, I cannot recall what It was or when, but I was weary of ordering, even given the product and offer I found.
I hesitantly ordered a Carmine Jewel Cherry a little over 3 weeks ago. The plant arrived a little more than a week later. It was very well packed and a great specimen (a little larger than I had been expecting in fact). I was a little worried when I popped the plant from the pot and noticed how tightly packed the roots were in the pot, but I've planted it into a larger pot and sank the pot into my little encouragement nursery area. Its put on new growth already and seems to be doing quite well.
Given this single plant order, I would consider looking through the catalog in the future and hope that any future orders I place through Henry Fields are every bit as good as this one.
Well done Henry Field's.
On May 24, 2010, Henry Field's Seed & Nursery responded with:
"On May 25, 2010 8:11 AM, Henry Field's Seed & Nursery responded with:
Thank you for taking the time to post. We appreciate the feedback to better serve our customers. Happy Gardening!"
On May 24, 2010, SarahSunflower Murfreesboro, TN wrote:
Posted on March 12, 2010, updated May 24, 2010
I ordered 2 honeyberries and 2 goji berries. Though small, the plants arrived with good root systems. There was a change of order on my end (wanted to swap a huckleberry for a honeyberry) after a initial balk on their end, they did come through & change the order. That was very appreciated. Also they must be affliated with Gurney's, as I recieved my order of elderberry, potato seeds,& blueberry on same day & the boxes were the same. Also the blueberry was ordered as a add on through H.Fields but invoiced and recieved through Gurneys. Makes no real differance to me as the plant selection was good, price good, and most important the plants look good. But I do find it strange they have the same company under differant names. I will order from them again.
On May 24th, 2010, SarahSunflower added the following:
I placed another order: 2 purple aspargus, "jewel" & "anne" raspberries, and corn seed.
Both the raspberries have leafed out, which is Way better then the sticks I got from another co that is on the "top 30" list.
Don't know about the aspargus yet, it just arrived. But for the prices & selection I Highly recommend this co.
I mentioned that 1 Goji wasn't fairing well ~ they sent another one! Will defiantly order from againOn May 24, 2010, Henry Field's Seed & Nursery responded with:
"On Mar 19, 2010 11:22 AM, Henry Field's Seed & Nursery responded with:
Thank you for providing testimony on our plants. And, we do pride ourselves on our lifetime guarantee and our customer service "If you are not happy with any item you order from us, or any item does not grow and flourish to your complete satisfaction notify us anytime for a reship, replacement certificate or refund, whichever you prefer. Also, Gurney's is one of our sister companies Thank you and Happy Gardening!"
I must say I am surprised by all the negative comments. I have used Henry Fields for awhile. I have also on occassion used other non-Henry Fields affiliates. The customer service just doesn't compare. My seeds are always on time. My live plants are always on time and usually healthy. If something happens, they replace the item no questions asked.
This year I recieved a surprise order of Brandywine Tomatoes. When I called they explained they were replacements for the 4 that didn't make it last year. They sent six new brandywines to replace four when they had already sent six early girls to replace two that were damaged in shipping on that order.
They also replaced trees for me this year. They are always friendly. Once in a great while you get a representative that may not know an answer, but will find out. I have always been able to get information that I have requested.
My seeds are always excellent, I can honestly say I have never had germination issues, or stunted growth from my seeds. All I can really say is "Thank you, Henry Fields for allowing me to enjoy gardening"
I am so pleased with them that I pretty much buy exclusively from them now. Only on rare occasion do I go somewhere else for mail order because when I do, I just don't get the same service.
On Apr 24, 2010, Henry Field's Seed & Nursery responded with:
I've purchased from Henry Field's, Spring Hill, Breck's, Michigan Bulb and Gurney's several times. Sometimes the plants do not look good when they arrive, or for some unkown reasons plants just don't grow. When that happen, I just have to drop them an email asking for a replacement. No question asked. It's that easy. Last time I got three Hybrid Lily Tree instead of three Japanese Iris I ordered. Don't worry, I got to keep those three Hybrid Lily Tree for free and they sent out the right order to me right away.
Some other online nursery I've purchased from even asked for an original shipping label to be send back by regular US mail in order to excercise their one year warranty. I have not used regular US mail for a long time that I have to check the current postage for 1st class mail.
Henry Field's lifetime guarantee really gives me peace of mind. In fact I just got my replacement daylily from one of their affiliated company Spring Hill today. What a nice policy. I will give them two thumbs up for this. Keep up the good work.
On Apr 5, 2010, Henry Field's Seed & Nursery responded with:
On Mar 30, 2010, cramsey1 Salt Lake City, UT (Zone 6b) wrote:
I have never ordered from Henry Field’s Seed and Nursery before, but they were one of only a few on line nurseries that had a verity of black berry I was looking for. I found that they had the Lock Ness Blackberry and I wanted that type. I ordered 2 plants from them. They were a little pricy but I figured I would try them out. They are affiliated with Gurney’s and I have bought from them before. I like their guarantee. I ordered the plants in January and asked that they be send at the appropriate planting time for my area. I received an email notifying me that they were shipped and when to expect them. The arrived at the appropriate at time and were packaged very well, but one of the plants had been waterlogged and the roots were rotting and the leaves were brown and slimy. I called them immediately and told them about it. They offered to replace it at that time, but I told them I would try and revive it. After 2 weeks it was rally dead so I called them back. I spoke to someone from the United States who was very professional, courteous and responsive to me concerns. She stated that they would replace it immediately and I would receive my plant within a week. I thanked her and ended the call. Within an hour of that call I have a email confirmation of my replacement and the approximate date that I could expect the delivery. I know that Henry Field’s Seed and Nursery are a little more expensive them some on line nurseries, but I really appreciate the no hassle life time guarantee that they offer. It is worth it to me to know that if something ever goes wrong they will give me credit, replace or refund my purchase. When I pay the extra it is for the peace of mind.
On Mar 30, 2010, Henry Field's Seed & Nursery responded with:
"On Mar 31, 2010 2:29 PM, Henry Field's Seed & Nursery responded with:
Thank you for your testimony about our service and products. We appreciate your feedback."
On Mar 4, 2010, LValadez Fort Worth, TX (Zone 8a) wrote:
I ordered 3 orange phlox bare root form them they shipped as stated in my invoice and plants arrived on time and in good condition with visible live growth. I was afraid to order anymore and missed out on the $25.00 dollars off an order of 50.00 due to the bad feedback on them. I hope they are focusing on the customer feedback and trying to improve their serves. I will order from them again. I was very happy with my order. I have learned customer feedback is very important and have learned from others peoples past bad experience that have also been mine with other companies.
On Mar 4, 2010, Henry Field's Seed & Nursery responded with:
"On Mar 9, 2010 2:09 PM, Henry Field's Seed & Nursery responded with:
Customer satisfaction is very important to us. Thank you for sharing your experience. We look forward to serving you in the future. Happy gardening!"
This is the first time I have ordered from this company. I was seaching specifically for pole lima bean seed. I ordered some lima seed plus several packets of lettuce seed. I received an online acknowledgment of the order, plus an email notice that the order had been sent.
The seed arrived a few days later. The order was handled in an timely and efficient manner.
On Feb 24, 2010, Henry Field's Seed & Nursery responded with:
"On Feb 26, 2010 11:30 AM, Henry Field's Seed & Nursery responded with:
Thank you for your very kind words, and for taking the time to post them - it is greatly appreciated. Customer satisfaction is very important to us. We look forward to serving you in the future. Happy gardening!"
I've ordered from them lots of times and will order again. Sure they do run out of trees sometimes but then I figure that means I have ordered an item that is very popular! I have excellent taste! :) I can understand running out of an item.
The plants and trees I have recieved all been healthy when I got them and the ones that did die were replaced very fast. I can't complain! Overall I give them a huge thumbs up! Even the red rose I ordered that bloomed lavender was replaced! In fact I'm waiting for my two peach trees and some other items to be delivered anytime! I know they will arrive and that they will be nice looking and ready to go in the ground and make our place look wonderful! And next year I'll try again for my oak trees they ran out of! I know they will be worth the wait.
On Sep 21, 2009, Henry Field's Seed & Nursery responded with:
Thank you so much for your very kind words, and for taking the time to post them - it is greatly appreciated. Customer satisfaction is very important to us. We look forward to serving you in the future. Happy gardening!"
On Apr 25, 2009, lilaclily Lombard, IL (Zone 5a) wrote:
I started out very apprehensive about ordering from them, based on all the negative reviews here. But I really wanted a Carmine Jewel bush cherry and they had a 50% off coupon as well. I crossed my fingers and took a chance. This was back in February.
I ordered the bush cherry mentioned, june-bearing strawberries that were buy 25, get 25 free, and raspberries that were buy 3, get 3 free. I got a confirmation email immediately, including the link/info on how to check order status whenever I wanted.
Early this month, I received a shipping confirmation email for the bush cherry and strawberries. I was able to link to tracking the shipped package but I didn't really need to, the package arrived 2 days after the email did.
The bush cherry was small. I mean, small. I would have probably been upset had I paid the full $29.95 for it. It was really healthy though. I planted it 2 weeks ago and it's shot up almost 12 inches. No fooling.
The strawberries came through a brief snowfall and plodding dogs and are growing well.
The raspberries came about a week after the first package did. Again I received a shipping confirmation email and again while able to track it, the package arrived in 2 days.
Three of the raspberries were large and had broken dormancy. The other three were about half the size but what can you say about something free? I planted them all.
Today I noticed that 2 of the 3 smaller ones had no signs of life whatsoever. I called Henry Field's and got through to someone right away. She was very friendly, advised me that the type of raspberry I ordered was no longer in stock, and could she replace them with another popular variety. We chatted briefly and that was that. Again I received a confirmation email (showing $0.00 for the replacement 3) with an estimated ship time of 5/04.
I'm really trying to find a reason to be unhappy with my experience, but honestly, there wasn't one. I'm very pleased from start to finish.
I ordered almost all of my seeds this year from Henry Fields.
My seeds arrived within a couple of weeks, and everything was in my order. I will have to wait to see how they germinate, I already have the tomato and pepper seeds planted. Great service and I will order from them again. I have purchased from them in the past and never had any problems.
On Jan 7, 2009, susandonb1141 Triad(for a few more months), NC (Zone 7a) wrote:
Last year I ordered seeds and 3 year old asparagus crowns from Henry Field's, even though I lost 5 of my gus crowns the rest did great and produced gus a few months after I planted them. I was not able to call the company about the 5 crowns that did not come up due to spinal surgery and being laid up for 8 months. This year I just ordered seeds from HF and received them quickly. I plan on ordering 200 sweet potato slips in the next few weeks from HF and have always been happy with their products. I have already sown spinach, brocc and lettuces from the seeds I just ordered a couple weeks ago, and they all germinated with in 5 days, wonderful!
I made a large order early in spring. I had ordered one of their specials on raspberry plants, buy 1 (set of 3), get one free. Both sets looked decent but only 1 set of 3 plants leafed out. I emailed and got prompt service and was shipped 3 more plants to replace them. The replacements were of even better quality (larger, too) than the original. All bulbs and rootstock were great, too. I would order again.
On May 7, 2008, kevin_mic Pleasant Grove, UT wrote:
Near the end of April 2008 I decided to order from Henry Fields. I ordered 2 Female Arctic Beauty Kiwi plants and 1 Male Arctic Beauty Kiwi plant. It is now May 6th and I received my plants today. They came quickly and were healthy. I would buy from Henry Fields again.
I have ordered five Walker's Low catmints. The plants have arrived quickly. They were dormant roots in a bag. I planted them two days later and in a few days they were all showing green growth. The price was definately a bargain, and yet, they're growing nicely. I will order from this company again in the future.
I placed an order with Henry Fields for the first time this year. My parents got a glimpse of the catalog, and picked out some seeds and tomato food they wanted to try in the garden, and since i had a $25 coupon, I ordered enough to get the discount.
I don't know how the seeds and tomato food are doing as of yet, however the angel trumpets and the rose bush I ordered for myself are doing wonderfully! The angel trumpets arrived in a very protective package to keep the plants from getting crushed. They were also very healthy plants. One came with out any leaves to speak of...however within less than two days, new leaves were sprouting. I have since put them in their own large pots, and they are doing great!
The rosebush was bareroot, and I followed instructions to the letter of soaking it and planting it, and it is shooting out new leaves all over! I can't wait to see the blooms!
In mid January I ordered a variety of seeds, some Asparagus roots, and Cannas. As an afterthought I decided to risk ordering one live Brugmansia plant.
The seeds arrived promptly by mail, all accounted for. The other items arrived the 1st week of March - just in time for planting here in Texas. All arrived in healthy condition, including the Brugmansia. It was safely packed in an individual cardboard box, with the small pot wrapped up to the base of the stem in a plastic bag. I'll have to wait a couple of weeks to plant the Brugmansia - (the nights are still too cool here). But, due to it's excellent health, I think a couple of weeks under the grow lights in my kitchen won't hurt it.
Ultimately, I had no problems with my experience and I will probably order from them again.
I recently ordered fruit trees from Henry Field. The communication was good, and the trees arrived timely. I will definitely order from them again. I was very happy with the quality and condition of the stock.
On Oct 24, 2007, momtoanangel74 Davisburg, MI wrote:
I placed my first order knowing they had a so called bad reputation, but I figured I would make a small order in case it was a bad experience I wouldn't be out a lot of money.
My order arrived quickly and sooner than I was told, everything came as expected. I am not at all disappointed. I would order from again. I am starting to think those who left negative feedback for this company might be competitors trying to give them a bad rep. They were very easy to deal with on the phone and I have nothing bad to say.
Although I bought late in the year, I can't say for sure if everything will survive, but that is a risk I was willing to take. Everything that came did come exactly as described, so if it doesn't grow come spring, it will be on Mother Natures hands- not the company.
With my first order from Henry Field's, I bought quite a few bareroot plants on sale. They arrived completely dry and mostly brown, and a number of the plants never grew at all, while some grew poorly. I contacted customer service, which replied promptly and courteously that replacement plants would be sent.
Though disappointed at first, I am now quite satisfied. The sale prices were very low and made the order worth my while. The replacements for the dead plants were nice and moist, and Henry Field's even included replacements for the poor performers. I would order from this company again.
On Sep 3, 2007, greenbrain Madison, IL (Zone 6b) wrote:
I ordered & received blackberry & raspberry plants from HF last Spring. The success rate of these bareroot plants were much much better than the potted plants I purchased from a more reputable mail order company. These plants produced fruit the first summer. I've been ordering from HF for 25 years now -- mostly vegie seeds or small fruit. I'll most likely continue to order from this company as long as they have the varieties that I'm looking for & at reasonable prices. I've never had any problems that weren't resolved to my satisfaction.