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|On Apr 26, 2015, pastapicker Columbus, OH wrote:
Posted on April 1, 2015, updated April 26, 2015
On April 26th, 2015, pastapicker added the following:
So far now have received all of my order except pepper plants, not scheduled to ship until next month. Everything in decent (not fabulous, but I didn't pay for fabulous) condition as far as I can tell. The Lemon tree had been awkwardly pruned to fit in the packaging and is a little sparse on leaves; hopefully it will do well after re-potting.
|On Feb 2, 2015, shadpucker Salisbury, MD wrote:
Posted on January 27, 2015, updated February 2, 2015
On January 27th, 2015, shadpucker added the following:
Received an e-mail today that my replacement will arrive 2/6/15. So I will stay with positive for now....Last year everything I got from Henry\'s was great. I had ordered peas and all of Henry\'s sprouted and I got a good crop the other company barely sprouted. Too be fair we had a cold spring, I planted early and the other company\'s seeds weren\'t treated and that I\'m certain made a difference.
On February 2nd, 2015, shadpucker added the following:
2/2/2015 I received my replacement seeds today. Looks like a tablespoon worth or better ....So I'm happy, guess it was a fluke like I thought. Customer service said it would be 2/6 in the e-mail so 4 days early is good.
|On May 23, 2014, dktucson Picture Rocks, AZ wrote:
After getting a bum deal from summerstone (aka bummerstone), I was a bit gun shy to order online again. I took a chance with Henry Fields--their prices were not rediculously low so I figured they actually had sellable stock. I ordered a Pristine apple (standard) and a Stella Cherry (standard) and received both within 10 days of ordering.
|On May 27, 2013, suziesolo Niles, MI wrote:
I recently purchased 3 Trillium plants. There was much confusion regarding my payment resulting in my being charged twice for the products. I called HF and was told, more or less, to prove I had been charged twice. I then called my bank and they promptly removed the extra charge.
On May 27, 2013, Henry Field's Seed & Nursery responded with:
"On May 29, 2013 2:01 PM, Henry Field's Seed & Nursery responded with:
Thank you for your feedback. I apologize for the problem with your account and all the inconvenience. I will have one of our customer service representatives contact you for your account information."
|On Mar 27, 2013, teddysmomma Tyler, TX wrote:
I ordered an apple tree and a hazelnut. They were shipped in the same package. The apple tree arrived in excellent condition and was the size advertised. They hazelnut arrived with the shredded paper surrounding the roots totally dry, probably due to the time it took to ship from one greenhouse to the other so both would be shipped together. I e-mailed customer service and got a response within 24 hours. They apologized and said a replacement would be shipped within 10 days. I received a healthy plant to replace the dry one. I am very pleased with their customer service.
On Mar 27, 2013, Henry Field's Seed & Nursery responded with:
"On Mar 28, 2013 1:47 PM, Henry Field's Seed & Nursery responded with:
Thank you so much for sharing. We do our best to make sure our customers are taken care of. Enjoy your trees."
|On Jun 22, 2012, rodlaver4 China Grove, NC wrote:
Posted on June 5, 2012, updated June 22, 2012
On June 22nd, 2012, rodlaver4 changed the rating from negative to positive and added the following:
Henry Fields resolved the problem. i will continue to order from them.
On Jun 22, 2012, Henry Field's Seed & Nursery responded with:
"On Jun 5, 2012 11:29 AM, Henry Field's Seed & Nursery responded with:
We appreciate you letting us know of the problems you had with your plant. I apologize your email has not been answered. One of our customer service representatives will be contacting you for your account information and we can refund or reship, whichever you prefer.
|On May 28, 2012, hah Waukesha County, WI (Zone 5a) wrote:
I ordered Violet and Silverbelle Chocolate Vines.
On May 28, 2012, Henry Field's Seed & Nursery responded with:
"On May 30, 2012 12:42 PM, Henry Field's Seed & Nursery responded with:
Thank you for letting us know about your experience with our company. If you ever have any problems just let us know we will be happy to help. Enjoy!"
|On May 24, 2012, rockwallgarden Fulton, MO (Zone 5b) wrote:
I have received great plants and excellent customer service from Henry Fields. If you don't know how to plant just call and they will research and tell you. I had only one item (rhubarb) that was questionable and I planted it. When more than enough time had gone by I contacted them by phone and yes was answered by someone that was just a little hard to understand but was given the option of receiving a new plant when they were available or a refund. I chose the refund since I wanted to get the rhubarb in the ground. I don't think you can have better service than that. I give them an A.
On May 24, 2012, Henry Field's Seed & Nursery responded with:
"On May 30, 2012 12:37 PM, Henry Field's Seed & Nursery responded with:
Thank you for sharing your experience with our company. Happy Gardening!"
|On Sep 29, 2011, Wolfcastle West Lafayette, IN (Zone 5b) wrote:
In early 2011, I ordered an apple tree and an apricot tree from Henry Fields for a work related project. I had read the mixed reviews on this site and my expectations were low, really low. Anyways, I've been pleasantly surprised by this company.
On Sep 29, 2011, Henry Field's Seed & Nursery responded with:
"On Sep 30, 2011 12:52 PM, Henry Field's Seed & Nursery responded with:
Thank you very much for your testimonial. We really appreciate the feedback."
|On Jul 1, 2011, cjparker Kennewick, WA (Zone 7a) wrote:
I got an end-of-season email that advertised $200 worth of grab bag plants for $20. Since the shipping was based on the $20, I figured I couldn't go far wrong, so I went ahead and placed an order.
On Jul 1, 2011, Henry Field's Seed & Nursery responded with:
"On Jul 5, 2011 3:16 PM, Henry Field's Seed & Nursery responded with:
Thank you for your feedback. We appreciate you letting us know about the plants and value you received from our company. We look forward to many future orders."
|On Jun 28, 2011, mcarr2rr Milwaukee, WI wrote:
I ordered 2 of the grab bags this year (2011) and was a bit disappointed that a lot of the plants were zone 9-10 as I'm in zone 5. The plants were healthy and I planted the few that were suitable for my zone outdoors and the rest I will try to use as house plants but really would have preferred that they had been organized by zones before packing. But I guess if it's a grab bag there's no sorting out by zone. Overall it was a good value but I wish there were more plants I could have used for the garden.
On Jun 28, 2011, Henry Field's Seed & Nursery responded with:
"On Jun 29, 2011 1:01 PM, Henry Field's Seed & Nursery responded with:
Thank you for sharing your idea about the grab bags. We are looking into changing the grab bags to be more zone specific next season."
|On Jun 27, 2011, Buddy44 Eagle Rock, VA wrote:
Have ordered several times this year. All orders arrived in a timely fashion and all items were as expected. The most fun was the $200.00 grab bag for $19.99. What a nice selection of plants. All were in good shape for an end of season sale. Actually, they were much better than I expected. All are doing very well.
On Jun 27, 2011, Henry Field's Seed & Nursery responded with:
"On Jun 29, 2011 12:21 PM, Henry Field's Seed & Nursery responded with:
We appreciate you sharing your experience with our company. Thank you and happy planting."
|On May 25, 2011, gracesplants Howell, MI wrote:
Posted on May 3, 2011, updated May 25, 2011
On May 3rd, 2011, gracesplants added the following:
Some things are worth waiting for!!! I just received an absolutely BEAUTIFUL jumbo Northland blueberry. The box arrived in perfect condition. The woody part of the plant is over 27 inches tall. Eight branches loaded with light-green new leaf buds, and, a LARGE rootball all give promise to delicious berries in the future! Thank you Henry Fields, customer # 30089366.
On May 25th, 2011, gracesplants added the following:
WOW! WOW! WOW! WOW! -quadruple wow. Patience IS a virtue. The carmine cherry bushes that I received today are BEYOND amazing.! The 36 and 40-inch plants (not including the 4-5 inches of new growth) are loaded with GREEN leaves. The 6-inch rootballs were MOIST, covered with sphagnum moss and wrapped. Packaging was over-the-top. The plants were cushioned and had a stabilizer rods in the sealed box, AND, that sealed box was in another sealed box. I wanted these plants very much when I ordered them in early March, requesting a May delivery--I am beyond impressed. Thank you so very much, D. Stach
On May 25, 2011, Henry Field's Seed & Nursery responded with:
"On Mar 29, 2011 6:20 AM, Henry Field's Seed & Nursery responded with:
Thank you for sharing your experience with us. We do offer quality plants and great customer service. We are always here to help you with all your gardening needs."
|On May 19, 2011, starlady42 State College, PA wrote:
I ordered a grapevine and an apple tree using an internet coupon. Without the coupon I would have thought them a bit overpriced, but with the coupon they were an excellent deal. They shipped separately and were both well-packed (the apple tree may have been overpacked, actually - the box was huge!). The grape arrived first and began pushing buds almost as soon as I planted it in a container. The apple is a grafted whip and the graft is solid. The rootstock is 1/2-3/4" diameter and the scion is 1/4-1/2". I can't remember precisely how tall it was as I cut it back to about 30". I have it in a container and it is leafing out beautifully. Overall, I am very happy with my purchase from Henry Field's.
On May 19, 2011, Henry Field's Seed & Nursery responded with:
"On May 20, 2011 9:53 AM, Henry Field's Seed & Nursery responded with:
We appreciate you sharing your expereince with us. We are always glad to hear how well our plants are doing for our customers. Happy Gardening!"
|On May 15, 2011, virginiarose Portsmouth, VA (Zone 8a) wrote:
Recently I ordered two Lilac bushes. They were shipped in a timely manner. The five inch pots were inside plastic bags with ties and then inside cardboard square tubes. The plants were very healthy and big! I have purchased from them before also and have never had a problem.
On May 15, 2011, Henry Field's Seed & Nursery responded with:
"On May 16, 2011 11:19 AM, Henry Field's Seed & Nursery responded with:
Thank you very much for your nice feeedback. We always want our customers to be happy and to receive top quality plants."
|On Apr 22, 2011, anakinson Eau Claire, WI wrote:
Summer, 2010, I recieved a variety of seeds and perennials and have been pleased with the results in the vegetable garden and in the beds this spring--everything is returning happily. Henry Field's' prices are good and their shipping and packaging are okay, too.
On Apr 22, 2011, Henry Field's Seed & Nursery responded with:
"On May 11, 2011 9:50 AM, Henry Field's Seed & Nursery responded with:
Your feedback is greatly appreciated and we look forward to serving you in the future."
|On Apr 18, 2011, goodenough Alderson, WV wrote:
On February 2, 2011, I ordered these items:
On Apr 18, 2011, Henry Field's Seed & Nursery responded with:
"On Apr 20, 2011 9:29 AM, Henry Field's Seed & Nursery responded with:
Thank you for your nice feedback. We do offer nice quality plants at an affordable price. If you ever have any questions we are always here to help."
|On Mar 21, 2011, moosewood Dewitt, MI (Zone 5a) wrote:
On Mar 21, 2011, Henry Field's Seed & Nursery responded with:
"On Mar 29, 2011 6:24 AM, Henry Field's Seed & Nursery responded with:
Thank you for you feedback. Our company is based on 100% Customer Service. We are trained and qualified to answer any questions you may have or assist you with any problems that may arise, at any time. We are always here to help."
|On Feb 28, 2011, texasyellowrose Gainesville, GA wrote:
Posted on February 12, 2011, updated February 28, 2011
On February 28th, 2011, texasyellowrose changed the rating from negative to positive and added the following:
I changed my rating because a customer representative contacted me and responded that they would followup and use the incident in customer training for employees. I also received in the mail a postcard with a coupon which I greatly appreciated. There were some items that I would like to try, but to be honest I had not purchased plants from here because of the fear of being disappointed. I did receive the order of redworms for vermicomposting that I ordered and they appear to be healthy. I believe by the rapid response I received that the company is really trying to right a wrong impression and I appreciate the effort by the company to take care of my complaints. I will use the coupon and try another order.
On Feb 28, 2011, Henry Field's Seed & Nursery responded with:
"On Feb 15, 2011 10:22 AM, Henry Field's Seed & Nursery responded with:
Thank you for your feedback. I apologize for the rudeness of our representatives. We will research your account and find the agents involved and use this to ensure they receive training/coaching needed. A customer service representative will be contacting you for your account information.
|On Sep 15, 2010, VivianK Malo, WA wrote:
I recently started ordering from this company. And although not everything is perfect with them, company really does its' best to make it right.
On Sep 15, 2010, Henry Field's Seed & Nursery responded with:
"On Oct 13, 2010 9:28 AM, Henry Field's Seed & Nursery responded with:
We appreciate your feedback. Your feedback is appreciated and used to provide service to our customers. Thank you, if you ever need any assistance please contact us any time, we are always here to help."
|On Jul 10, 2010, mousepotato66 Thornville, OH wrote:
Posted on May 20, 2010, updated July 10, 2010
On July 10th, 2010, mousepotato66 changed the rating from neutral to positive and added the following:
I should have updated this ages ago but I've been so busy with my garden it totally slipped my mind! Henry Fields were very prompt in dealing with my quibble over the poor sweet potato plants, and just a couple of weeks later I received a new shipment from them which were much better. And in the meantime, the "poorly" ones I had already growing suddenly took off well, and are thriving.
I've changed my neutral to a positive not only because of their fast, no-quibble response to me, but also for the fact that other seeds I had ordered from Henry Fields are doing AWESOMELY well! My Yukon Gold potatoes are now taller than ME, and have developed seed pods! I have a feeling I should remove them and let the strength go to the potatoes underground, but it's so unusual to have spuds actually grow seed pods that I'm leaving them alone for now to see what happens.
The beetroot and mixed blend lettuce have been wonderful, and in general I'm more than happy with my purchases from Henry Fields. It was only the sweet potatoes that I felt let them down originally, and that has been resolved above my expectations.
I will happily be ordering seeds and seed potatoes and sweet potatoes again next year from them. :)
On Jul 10, 2010, Henry Field's Seed & Nursery responded with:
"On May 24, 2010 2:46 PM, Henry Field's Seed & Nursery responded with:
Thank you for taking the time to post. We appreciate your feedback to better serve our customers. A customer service representative will be contacting you for your account information to take care of the reshipment for you."
|On May 24, 2010, Chills Saint Clair Shores, MI (Zone 6b) wrote:
I think I've ordered from either this company or one of the affiliated ones in the past....For the life of me, I cannot recall what It was or when, but I was weary of ordering, even given the product and offer I found.
On May 24, 2010, Henry Field's Seed & Nursery responded with:
"On May 25, 2010 8:11 AM, Henry Field's Seed & Nursery responded with:
Thank you for taking the time to post. We appreciate the feedback to better serve our customers. Happy Gardening!"
|On May 24, 2010, SarahSunflower Murfreesboro, TN wrote:
Posted on March 12, 2010, updated May 24, 2010
On May 24th, 2010, SarahSunflower added the following:
I placed another order: 2 purple aspargus, "jewel" & "anne" raspberries, and corn seed.
Both the raspberries have leafed out, which is Way better then the sticks I got from another co that is on the "top 30" list.
Don't know about the aspargus yet, it just arrived. But for the prices & selection I Highly recommend this co.
I mentioned that 1 Goji wasn't fairing well ~ they sent another one! Will defiantly order from again
On May 24, 2010, Henry Field's Seed & Nursery responded with:
"On Mar 19, 2010 11:22 AM, Henry Field's Seed & Nursery responded with:
Thank you for providing testimony on our plants. And, we do pride ourselves on our lifetime guarantee and our customer service "If you are not happy with any item you order from us, or any item does not grow and flourish to your complete satisfaction notify us anytime for a reship, replacement certificate or refund, whichever you prefer. Also, Gurney's is one of our sister companies Thank you and Happy Gardening!"
|On Apr 24, 2010, blawndie Trimble, MO wrote:
I must say I am surprised by all the negative comments. I have used Henry Fields for awhile. I have also on occassion used other non-Henry Fields affiliates. The customer service just doesn't compare. My seeds are always on time. My live plants are always on time and usually healthy. If something happens, they replace the item no questions asked.
On Apr 24, 2010, Henry Field's Seed & Nursery responded with:
"On Apr 26, 2010 4:59 PM, Henry Field's Seed & Nursery responded with:
Thank you for providing testimony on our plants and seeds. We appreciate your feedback. Happy Gardening!"
|On Apr 5, 2010, haruka San Jose, CA wrote:
I've purchased from Henry Field's, Spring Hill, Breck's, Michigan Bulb and Gurney's several times. Sometimes the plants do not look good when they arrive, or for some unkown reasons plants just don't grow. When that happen, I just have to drop them an email asking for a replacement. No question asked. It's that easy. Last time I got three Hybrid Lily Tree instead of three Japanese Iris I ordered. Don't worry, I got to keep those three Hybrid Lily Tree for free and they sent out the right order to me right away.
On Apr 5, 2010, Henry Field's Seed & Nursery responded with:
"On Apr 7, 2010 9:52 AM, Henry Field's Seed & Nursery responded with:
Thank you for providing testimony on our plants and seeds. We do pride ourselves on our lifetime guarantee. We appreciate your feedback."
|On Mar 30, 2010, cramsey1 Salt Lake City, UT (Zone 6b) wrote:
I have never ordered from Henry Field’s Seed and Nursery before, but they were one of only a few on line nurseries that had a verity of black berry I was looking for. I found that they had the Lock Ness Blackberry and I wanted that type. I ordered 2 plants from them. They were a little pricy but I figured I would try them out. They are affiliated with Gurney’s and I have bought from them before. I like their guarantee. I ordered the plants in January and asked that they be send at the appropriate planting time for my area. I received an email notifying me that they were shipped and when to expect them. The arrived at the appropriate at time and were packaged very well, but one of the plants had been waterlogged and the roots were rotting and the leaves were brown and slimy. I called them immediately and told them about it. They offered to replace it at that time, but I told them I would try and revive it. After 2 weeks it was rally dead so I called them back. I spoke to someone from the United States who was very professional, courteous and responsive to me concerns. She stated that they would replace it immediately and I would receive my plant within a week. I thanked her and ended the call. Within an hour of that call I have a email confirmation of my replacement and the approximate date that I could expect the delivery. I know that Henry Field’s Seed and Nursery are a little more expensive them some on line nurseries, but I really appreciate the no hassle life time guarantee that they offer. It is worth it to me to know that if something ever goes wrong they will give me credit, replace or refund my purchase. When I pay the extra it is for the peace of mind.
On Mar 30, 2010, Henry Field's Seed & Nursery responded with:
"On Mar 31, 2010 2:29 PM, Henry Field's Seed & Nursery responded with:
Thank you for your testimony about our service and products. We appreciate your feedback."
|On Mar 4, 2010, LValadez Fort Worth, TX (Zone 8a) wrote:
I ordered 3 orange phlox bare root form them they shipped as stated in my invoice and plants arrived on time and in good condition with visible live growth. I was afraid to order anymore and missed out on the $25.00 dollars off an order of 50.00 due to the bad feedback on them. I hope they are focusing on the customer feedback and trying to improve their serves. I will order from them again. I was very happy with my order. I have learned customer feedback is very important and have learned from others peoples past bad experience that have also been mine with other companies.
On Mar 4, 2010, Henry Field's Seed & Nursery responded with:
"On Mar 9, 2010 2:09 PM, Henry Field's Seed & Nursery responded with:
Customer satisfaction is very important to us. Thank you for sharing your experience. We look forward to serving you in the future. Happy gardening!"
|On Feb 24, 2010, marykret Grand Rapids, MI wrote:
This is the first time I have ordered from this company. I was seaching specifically for pole lima bean seed. I ordered some lima seed plus several packets of lettuce seed. I received an online acknowledgment of the order, plus an email notice that the order had been sent.
On Feb 24, 2010, Henry Field's Seed & Nursery responded with:
"On Feb 26, 2010 11:30 AM, Henry Field's Seed & Nursery responded with:
Thank you for your very kind words, and for taking the time to post them - it is greatly appreciated. Customer satisfaction is very important to us. We look forward to serving you in the future. Happy gardening!"
|On Sep 21, 2009, ohiomisty Conesville, OH wrote:
I've ordered from them lots of times and will order again. Sure they do run out of trees sometimes but then I figure that means I have ordered an item that is very popular! I have excellent taste! :) I can understand running out of an item.
On Sep 21, 2009, Henry Field's Seed & Nursery responded with:
"On Sep 22, 2009 2:51 PM, Henry Field's Seed & Nursery responded with:
Dear Loyal and Valued Customer:
|On Apr 25, 2009, lilaclily Lombard, IL (Zone 5a) wrote:
I started out very apprehensive about ordering from them, based on all the negative reviews here. But I really wanted a Carmine Jewel bush cherry and they had a 50% off coupon as well. I crossed my fingers and took a chance. This was back in February.
|On Mar 13, 2009, MyZone8 Collins,
United States wrote:
Ordered 2 dwarf citrus trees and 2 bare root fruit trees everything arrived promptly and in good condition. Plus extra!! Staff was very pleasant and helpful over phone. Will order again.
|On Mar 5, 2009, michelle0031 Owendale, MI wrote:
I ordered almost all of my seeds this year from Henry Fields.
|On Jan 7, 2009, susandonb1141 Triad(for a few more months), NC (Zone 7a) wrote:
Last year I ordered seeds and 3 year old asparagus crowns from Henry Field's, even though I lost 5 of my gus crowns the rest did great and produced gus a few months after I planted them. I was not able to call the company about the 5 crowns that did not come up due to spinal surgery and being laid up for 8 months. This year I just ordered seeds from HF and received them quickly. I plan on ordering 200 sweet potato slips in the next few weeks from HF and have always been happy with their products. I have already sown spinach, brocc and lettuces from the seeds I just ordered a couple weeks ago, and they all germinated with in 5 days, wonderful!
|On Jun 1, 2008, gardengalrn Belleville, KS wrote:
I made a large order early in spring. I had ordered one of their specials on raspberry plants, buy 1 (set of 3), get one free. Both sets looked decent but only 1 set of 3 plants leafed out. I emailed and got prompt service and was shipped 3 more plants to replace them. The replacements were of even better quality (larger, too) than the original. All bulbs and rootstock were great, too. I would order again.
|On May 7, 2008, kevin_mic Pleasant Grove, UT wrote:
Near the end of April 2008 I decided to order from Henry Fields. I ordered 2 Female Arctic Beauty Kiwi plants and 1 Male Arctic Beauty Kiwi plant. It is now May 6th and I received my plants today. They came quickly and were healthy. I would buy from Henry Fields again.
|On Apr 14, 2008, proxidice Parkersburg, WV wrote:
I have ordered five Walker's Low catmints. The plants have arrived quickly. They were dormant roots in a bag. I planted them two days later and in a few days they were all showing green growth. The price was definately a bargain, and yet, they're growing nicely. I will order from this company again in the future.
|On Apr 4, 2008, gardenenvy Dover, NC wrote:
I placed an order with Henry Fields for the first time this year. My parents got a glimpse of the catalog, and picked out some seeds and tomato food they wanted to try in the garden, and since i had a $25 coupon, I ordered enough to get the discount.
|On Mar 15, 2008, engravogirl Godley, TX wrote:
In mid January I ordered a variety of seeds, some Asparagus roots, and Cannas. As an afterthought I decided to risk ordering one live Brugmansia plant.
|On Feb 17, 2008, Johnboy07 Covington, LA wrote:
I recently ordered fruit trees from Henry Field. The communication was good, and the trees arrived timely. I will definitely order from them again. I was very happy with the quality and condition of the stock.