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I don't understand how this company is still in business - horrible business practices.
I ordered from them several years ago and the plant material arrived half dead but I was optimistic and planted it hoping the roots would remain alive and the plants would grow the next spring. They didn't, so I called for an exchange. I was told there was no product in stock to exchange which was surprising since it was early spring but they would issue a credit but the Accounting person wasn't there so they would do it the next day - well I guess that never happened because I never received a credit or anything. I let it go, I didn't want to be bothered to run after them.
Several years later I ordered from them hoping they had improved. I ordered 2 shrubs that arrived in poor shape but I planted them anyway and again, hoped for the best. Neither did well and neither made it through the winter although they are hardy in this area and we had a mild winter to boot. I contacted Customer Service and explained the situation and the agent was not helpful at all, she did not even explain my options she sat there in silence. I told her I wanted a refund, she said they could offer an exchange but there was no product left until next spring! I don't understand that at all. I told her I wanted a refund, she gave me a credit. I told her that their guarantee stated I was eligible for a refund but she did not seem to agree. I told her I wanted to speak to a supervisor and the call terminated, I can assure you I did not hang up. I called back and waited on hold again, asked to speak to a supervisor and eventually got the refund (supposedly it will be posted in several days).
It's bad enough that they ship inferior product, but then they lie about their guarantee policy too? I felt I had to fight for something that was supposed to be my choice in terms of an exchange, credit or refund and that is not right. HORRIBLE. Now I find out the product isn't even grown in Canada? This makes no sense to me. I have a problem with the fact that this company preys on the fact that customers won't be bothered to get a refund.
People, Canadian Tire is in most communities, if you are looking for something they will be able to source it for you as they deal with several larger greenhouses and nurseries. Many stores might not know that depending on how interested the owner is with the garden centre but they all have the ability to special order from their suppliers.
On May 17, 2013, Henry Field's Seed & Nursery responded with:
"On May 18, 2013 9:37 AM, Henry Field's Seed & Nursery responded with:
Thank you for letting us know about the problem with your plants and your refund. I apologize the plants were not in good shape and for all your inconvenience. One of our customer service representatives will contact you for your account information and make sure you are taken care of."
Bought 2 pecan trees. They were just sticks when they arrived. They are dead now but Fields keeps telling me they are dormant. They are dormant, permanently. So far no luck getting refund or 2 new trees. Just getting ignored from customer service.
On May 16, 2013, Henry Field's Seed & Nursery responded with:
"On May 18, 2013 9:34 AM, Henry Field's Seed & Nursery responded with:
Thank you for your post. Did you check to see if the plant is thriving by scratching off a portion of the outer skin. If you see green or white beneath, the plant is still alive and will soon show signs of growth. I will have one of our customer service representatives contact you for your account information and take care of this for you."
In 2009 I ordered seeds, trees, and plants from Henry Fields.
I experienced quality problems with clover, a peach tree, a blackberry plant, a blueberry plant, strawberries, and raspberries..
All the items were eventually replaced. However, the replacement for the peach tree was a standard size, and I had ordered a semi-dwarf.
I didn't realize this until this year, when I noticed how large the tree was. So I went through my records and found that I had ordered the semi-dwarf. I emailed customer service and did not receive any reply.
Recently I called and was told they would send a refund for the semi-dwarf. However, I have not heard anything since then.
I would not recommend Henry Fields at this point. In the past they stood by their warranty and their customer service people have always been polite and helpful. I also believe that it's essential to have choices in our seeds and plants. But they do not exercise the type of quality control that makes it worth the time and money spent planting their products. If my plants and seeds don't grow, I have to go to the grocery or go without, and the growing time is lost. Be forewarned.
On Jul 23, 2012, Henry Field's Seed & Nursery responded with:
Posted on May 5, 2011, updated June 12, 2012
I always have used henry fields for years now, but I received my pepper & tomato plants yeaterday and they are so awful looking leaves are yellow some with black on them and wilting and curling and falling off, I emailed them, but yet to get a response hopefully they replace they are usually good about replacing items.
On June 12th, 2012, Essence changed the rating from neutral to negative and added the following:
This year I ordered more tomato plants from them 4 different kinds 2 kinds being some cherry tomato which those are doing wonderful, then I ordered some reg tomato, beef steak & some Pineapple ones which both done horribly , I have 1 plants that lived out of 6, I contacted Henry Fields, no response, contacted them a few days later again still no response so I went back to my account tried to email a 3rd time to find my account number is no longer valid, when I go to order history says I never had any orders they ignored my emails and erased my account so they did not have to make good on their dead plants.On Jun 12, 2012, Henry Field's Seed & Nursery responded with:
"On May 11, 2011 9:52 AM, Henry Field's Seed & Nursery responded with:
Thank you for letting us know about the problem with your plants. A customer service representative will be contacting you for your account information so we can have the items replaced."
Thank you for posting. We apologize you did not receive the correct amount of seed, we will be happy to reship to you. Our customer service representative will contact you for your account information."
Posted on April 10, 2012, updated April 11, 2012
Posted on March 30, 2012, updated April 10, 2012
If I had to grade my experience so far, I'd have to give it a 40%, which is definitely not a passing grade. I ordered 5 items for the Spring and of the 5, I've seen life in only 2 of them. I'm hoping 2 of the remaining (failing) plants are just still in dormancy, but 1 (Dutchman's Breeches) has definitely died and they were fine with replacing it- I just wish it didn't have to get to that point in the first place. The "plant" they sent was nothing more than what looked like a bean sprout - far too young to be shipped - and when I planted it, it just never took to living. They ARE replacing it, though, so I hope the replacement will be hardier.
The other 2 failing plants are bareroot items, which is why I am hoping they are just dormant, however the issue I have with it is they provided absolutely no planting instructions beyond the generic handout. They really need to have specific instructions for the plants you order- as a beginner, I have no idea how to tell the way something should be planted and when I'm just given a stick (as was the case with the Gloriosa Lily) I have no clue what to do with that. At first I planted it vertically, with part of it sticking out of the ground like a stem, but I have since replanted horizontally, with the entire thing under the soil, running parallel to the surface level. These are all guesses, of course, as Henry Fields gave no further instructions.
The other bareroot item was an Oriental Poppy and I planted it with the hairlike fibers under the ground, and two carrot-like stems sticking out of the soil like stems, but those "stems" have since drooped flat and I'm worried I planted it upside-down. I have no way of knowing, as there was no explanation given to me in the packing materials. I hope it's not too late....But needless to say, I am not happy with the guidance given by the company.
Maybe the bareroots will spring to life once the weather warms up here, but I have no idea....
I guess just to be thorough and unbiased, I can add that the set of Three Toad Lily plants seem to be all right (they are still green, but not super enthusiastic), as is the Cleopatra Lily- which hasn't done much yet, but I do see a green sprout coming up.
On April 10th, 2012, AHealy8172 added the following:
Thank you for the help, but the Poppy has been planted now for almost a month with the top of the crown sticking out of the ground; not to mention it sat about a week in the first place, planted upside-down with the roots sticking out. How long will the bareroot last? I think by now it's been too long and so I wasted that money- I will go home today and replant deeper, but I'm sure it will not help.
However, I have since received the replacement Dutchman's Breeches and planted it- it shot up the next day and already has several leaves. The first specimen was definitely bad, but I am glad your company replaced it with no issue.On April 11th, 2012, AHealy8172 added the following:
Ok, great, dug up the Poppy last night and two carrot roots have severely deteriorated. One is completely gone and the other is reduced to about 1/5 its original size. So glad I wasted that money.....On Apr 11, 2012, Henry Field's Seed & Nursery responded with:
Thank you for your posting. We apologize the instructions sent were not helpful for you. The poppies have long, carrot-like roots, and the bareroot poppies we ship should be planted with 3in of soil over the crown. Dig a hole that's deep enough to accommodate the roots, up to 10-12 inches deep. Shallow planting is often the cause of failure, as is soil that is too wet. The lily should do fine, it will find the right way out of the ground."
On Oct 14, 2011, JoshSimerman Bloomington, IN wrote:
Henry Field's gets negative reviews for the worst customer service. If you call to place and order, it's to a descent quality call center, but if you have any issues and need customer service, you have to call a cheap foreign call center who barely speaks English. Their trees are not very good quality for the money, unless you order one of the bulk sale specials, but expect a few to die. I'm not ordering from here anymore, even with the specials, it's not worth the hassle and frustration.
On Oct 14, 2011, Henry Field's Seed & Nursery responded with:
"On Oct 17, 2011 11:54 AM, Henry Field's Seed & Nursery responded with:
We appreciate your feedback as we use this information to improve on our services and plants. We apologize you had problems with any of our plants or service and a customer service represenative will contact you for your account information. We will do our best to make sure you are happy and satisfied with our company."
I placed an order for 2 types of sweet potatoes and was told they shipped on 5/17. After 2 weeks, I had not received my order and I contacted the company. I did get an immediate response asking me to be patient that it could take another week. I contacted them again the end of May and was told to allow another 2-3 business days. I contacted them on June 2 indicating the order was still not received and due to the delay please cancel and issue a refund. I was told a refund would be issued please allow 2-3 weeks. 2-3 weeks has passed, I contacted them and was told a refund was issued 6/21 - please allow 2-3 weeks. I have no doubt in 2-3 weeks, I will still be without my refund. They say they offer world class service, just unsure what 3rd world they are talking about.
On Jun 22, 2011, Henry Field's Seed & Nursery responded with:
"On Jun 23, 2011 10:51 AM, Henry Field's Seed & Nursery responded with:
Thank you for letting us know about the problem with your order. We will be happy to check on your refund for you. A customer service representative will be contacting you for your account information."
I ordered Hydrangeas and after almost a week with no shipping notification, I contacted them to try to get a expected date. They mentioned that it would ship within a week.
Two weeks later (3 weeks after my original order) I contacted them again and they said the item was too popular and couldn't send it. I go to their website and they still have it for sale.
They agreed to refund my money, but I haven't confirmed that on my credit card statement yet.
These fools should be contacting me about my order, I shouldn't have to hound them for info. Also, I would have bought from someone else and had the plants in the ground already, instead I've wasted 3 weeks of time.
Thanks Henry Fields!
On Jun 17, 2011, Henry Field's Seed & Nursery responded with:
"On Jun 20, 2011 12:22 PM, Henry Field's Seed & Nursery responded with:
Thank you for letting us know about the shipping of your order. A customer service representative will contact you for your account information and see what can be done about your order.
Posted on May 26, 2011, updated June 9, 2011
Posted on May 25, 2011, updated May 26, 2011
Posted on March 21, 2011, updated May 25, 2011
customer service? They hung up on me. Got my order today. Got one type of potato and the other not untill 5/15-5/29. Why? "We ship plants at the proper time...". Ok then why did I get one bag of potatoes today then? Click. Why is the Maypop ($15.99) so small (3") pot. "We ship in dormant stage..." It's not dormant, just puny. Will I bother calling back? Nope.
On May 25th, 2011, bleepy added the following:
surprise! More jerking around. I called last week to get an update on the O'Henry sweet potato from my order placed on 3/14. I was notified on the packing slip of 3/16 that the expected delivery was 5/15-5/29. I called last week for an update and was told to expect them from saturday 'till today the 25th. I just called and after holding a loooog time was given a new date june 1-15. I said I wanted to cancel and get a partial credit on the shipping charges but was put on hold again and was so mad I hung up. I really wanted these but I don't believe that I will get them since they are now not available.On May 26th, 2011, bleepy added the following:
A gift certificate? Really! And you went ahead and cancelled it for me? I wish I could give you a double negative. What you should have done was A. not cancelled it so that I could see if you actually would send it. B. given me a refund of at least part of the shipping charges since you did not complete the order. Oh and it's nice of you to post a response for all to see but I've heard nothing from you directly.On June 9th, 2011, bleepy added the following:
Guess what I got last week? The unwanted "gift certificate"? No, the cancelled O'Henry slips. I can't bring myself to change the rating since they are so hard to deal with but I did end up getting what I ordered. On Jun 9, 2011, Henry Field's Seed & Nursery responded with:
"On Mar 29, 2011 6:17 AM, Henry Field's Seed & Nursery responded with:
Thank you for your feedback. I apologize you were hung up on and we would like to check into this further. A customer service representative will be contacting you for your account information to locate your account and check into the delay with your potatoes as well as try to find out what happened with your call.
On May 26, 2011 11:29 AM, Henry Field's Seed & Nursery added:
We apologize for the trouble with your sweet potato order. Your order was able to be cancelled and we have also issued a gift certificate for all of the inconvenience."
On Apr 29, 2011, Gardener5b Kansas City, MO wrote:
I ordered 2 Goji berries on April 9. They were shipped on April 25. I received them today, April 29.
The outer shipping box was intact. However, when I opened the shipping box there was stone dry soil spilled all inside the box. The plants were placed inside cardboard tubes with some sort of circular piece of paper (with no bottom) around the roots. The soil was supposed to be in this paper tube (inside the cardboard tube) but had ALL spilled out away from the roots.
Both plants were very wilted. One appears to be nearly dead. The leaves have changed color and texture to a point that generally means no return.
I called Customer Service and was informed that it was not their problem and that there was nothing that could be done about it. I was told it was the fault of the Shipping company. I stated that the outer packaging was fully intact and it was the inner packaging that was defective. The plants were not shipped in a way that kept soil and moisture around the tender roots. (I told customer service agent that the simple addition of two plastic sandwich bags and twist ties would have solved the entire problem.)
I stated that I would take it up with Visa and this immediately changed the situation. Within 2 minutes, I had a confirmation order for a "rush" reshipment. However, the product is now on Backorder and will not be shipped until May 15 to May 30.
I am glad they are reshipping but this was horrible service both in the shipping department, the tiny (six inch) size of the plants, and in the attitude of customer service. I will not order from Henry Fields again.
This is getting pretty late for shipping tender plants to my location by USPS.
On Apr 29, 2011, Henry Field's Seed & Nursery responded with:
"On May 5, 2011 4:12 PM, Henry Field's Seed & Nursery responded with:
Thank you for letting us know about the problem with our customer service. A customer service representative will be contacting you for your account information and check into this further."
In 2009 I ordered 50 Fort Laramie everbearing strawberry plants.I planted them and all grew.Fort Laramie is supposed to be an everbearer.I picked off the first blossoms.They should have produced berries in the fall.Unfortunately not 1 plant blossomed and had fruit.
I contacted the company and told them they must have sent me Junebeares by mistake.They agreed to replace them in spring of 2010.The plants from 2009 had a very good crop in spring 2010.I planted the new Ft. Larimie plants and the same thing happened again.No berries in the fall.Once again they sent me junebearers.I am expecting a good crop of junebearing berries this spring.But that's not what I ordered.They will all get tilled under after fruiting.
I have planted Ft. laramie before and always had berries to pick the first fall.Both off the mother plant and the runners the first fall.I won't be ordering anything from them anymore.Don't want to be disappointed 3 years in a row.They need to get this obvious mistake corrected.Not sending what a person orders soured me on this company.
On Mar 12, 2011, Henry Field's Seed & Nursery responded with:
"On Mar 15, 2011 7:43 AM, Henry Field's Seed & Nursery responded with:
Thank you for letting us know about the problems with your berries. I apologize for the inconvenience. A customer service representative will be contacting you for your account information so we can make sure you are shipped the correct berries.
Posted on May 22, 2010, updated August 20, 2010
I ordered blueberry bushes from this company and they are doing great. I also ordered a bing cherry tree and it is also doing great. It did arrive as a bare root tree and was sleeping, or dormant. I followed the detailed instructions and am quite pleased to report that the tree is awake and growing just fine. I did order the entire kit with the food and winter wrap. The pecans I ordered from this company both died, but I planted them in pots indoors, so that may be why, and they will replace them. Kudos to Henry Fields. If I get another $25.00 coupon from them I will order again.
On August 20th, 2010, druidjo changed the rating from positive to negative and added the following:
I confused the orders. The blueberry bushes that survived were from Guerneys, not this company. I assumed that they were the same company because they had the same item numbers and prices. I now know better. Live and learn. Nothing that I ordered from this company is still alive. The cherry trees are both dead and so are the blueberry bushes. I know it was not me because the bushes I ordered from Guerneys are thriving. They were planted in the same place. The backyard horticulture book never did show up. I hope this company keeps its word and replaces the items, though they will probably be poor quality also. Henry Field may share the same distributor as Guerneys, but they are much more like Burgess, a waste of time and energy. On Aug 20, 2010, Henry Field's Seed & Nursery responded with:
"On May 24, 2010 2:49 PM, Henry Field's Seed & Nursery responded with:
Thank you for taking the time to post. We appreciate the feedback to better serve our customers. Happy Gardening!"
On Jul 3, 2010, Henry Field's Seed & Nursery responded with:
Thank you for taking the time to post. We appreciate your feedback to better serve our customers. A customer service representative will be contacting you for your account information to make sure your email address is opted out."
On Jul 1, 2010, luv2vacation Edmonton Canada wrote:
I placed an order over the internet with this company mid April/10. Shipment was to have been shortly after May 26/10. I logged in several times to check the status but it would never say shipped so i started calling to inquire and each time i was given a later and later delivery date. At one point the customer service rep said that she wasn't sure why it hadn't go out as Canada post was delivering and mine was scheduled? I called once after that and was told it would be mid July? I don't want it mid July and asked to cancel the order. I was put on hold for some time then told that it was cancelled and my credit card would be refunded within a week or so.At that time i was told of some bankcruptcy issues which is why i just wanted to cancel. 2 weeks passed and no refund so i called again and was told it was being shipped? Why i ask? i cancelled? he says "oh" i am put on hold again for some time and then told that i will get a full refund but i will still get my order? i ask why? he said that they have no way of cancelling delivery now and it will still be shipped in Jully. I certainly expressed my disatisfaction as i will not really beable to use them bt that time but whatever they have to do i just want to cancel and get my refund which he assures me i will get as well as my order. This is extremly odd to me? Then the next day i get a letter stating the bankruptcy issues and the order should be shipped in the fall but if it is not then i will get a refund at that time. I have written them a letter and forwarded all the info to my credit card company to handle. I really dislike dishonest businesses and shady customer srevice reps !!
On Jul 1, 2010, Henry Field's Seed & Nursery responded with:
On May 3, 2010, sunflowerterry Levittown, PA wrote:
Wish I had found this site before I placed an order. Then again, the only reason I did a search was because I have a problem.
I placed an order for a strawberry pyramid on 4/24. Payment was processed on 4/26. I know it's only been a week, but my order hasn't shipped and I can't find any information as to when it will ship.
When I log in, the estimated delivery date just gets pushed further back. I sent an email to them, but haven't received a response yet. I was within the shipping time frame for my zone when I placed the order, but the site gives no specifics as to how soon they ship after your order is placed. My mistake for not having all the information before placing the order.
After reading some of the negative posts here I wish I had ignored the better price and placed the order with the other company with which I am familiar.
Live and learn, sigh.
On May 3, 2010, Henry Field's Seed & Nursery responded with:
"On May 4, 2010 1:56 PM, Henry Field's Seed & Nursery responded with:
Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. A customer service representative will be contacing you for your account information."
On Apr 27, 2010, klinchkat Valdosta, GA (Zone 8b) wrote:
I kept an open mind about this company and remained optimistic. I placed my order for seeds and 3 types of tomato plants back in ON TIME. I got my seeds - great! A couple of months passed, shipping time for tomatoes got here - nothing. I called and emailed and they shipped out ONE of the types of tomatoes I ordered. They were packaged VERY WELL and they were very nice plants. The other two types were "estimated" to arrive a couple of weeks later - okay, fine. I keep checking on the order and the dates keep getting pushed back. This first batch of tomatoes should have been in the ground weeks ago in my zone. The customer service by phone is completely useless. I really hate to say that I will never order from this company again.
On Apr 27, 2010, Henry Field's Seed & Nursery responded with:
Posted on March 17, 2009, updated April 13, 2010
I have been a customer of Henry Field's for several years, with generally okay to good results. I am concerned because I placed an order a month ago and have yet to receive all of the seeds I ordered. I am very disappointed. In the current, competitive climate, I would expect firms to be quick to provide their customers with service.
On March 21st, 2009, lilygrandma added the following:
I have heard from Henry Field's customer service representative, and notified via email that the backordered seeds have now been sent. I a hopeful they will be here soon. On March 25th, 2009, lilygrandma added the following:
Final seeds have arrived; order is now complete. Of course, the rains have set in!
It would be very helpful if ALL seed companies let their customers know immediately if they have the ordered seeds in stock. There is at least one company that does that. That way, valuable time is not lost and the customer can try another source (of course, that would be a negative for the original company).On April 13th, 2010, lilygrandma added the following:
Ordered a week ago and received the seeds today--good. HOWEVER, this time will be the last. I ordered 5 kinds of seeds,including corn seed. The corn seed must be out. Less than 3 ounces of seed in a thin package with no protection for 6.95. Will update when the seeds arrive, but this company needs a way to inform folks when they are out of certain seeds.
Folks cannot afford to pay a 70% premium for postage and handling.On Apr 13, 2010, Henry Field's Seed & Nursery responded with:
Thank you for your feedback. We do our best to send postcards to our customers informing them of out of stock items. We apologize for any inconvenience this has caused. A customer service representative will be contacting you about your order and the items that were not available."
On Apr 3, 2010, msorganicfarm Woodstock, IL wrote:
Gonna try to make this report short although, the terrible ordeal felt long.
I simply waited to long to order Flying Saucer seeds this year and was forced to order from Henry Fields.
Firstly, the email responses from there are sporatic AT BEST and don't contain answers to questions or they are the wrong ones.
They DONT HAVE A 1 800 # SO WHEN you call and are on hold and on hold, guess what, when someone does finally answer it will take them a very long time to answer your questions. I order in the 3rd week of March and was told(after 4 calls and numerous emails) that I should rec. my order in mid April. Hello? Okay, so I asked if they were on B.O., they would never answer that question and kept saying "mid April", FINAlly after tons of emails , one guys tells me he will expedite the order. You are left feeling unsure if they are sure about their own operation. I did finally get the seeds. 4 days after receiving the seeds I get a return email stating that they will be coming shortly, ha ha, hello? what's going on over there. I prefer to order from pple who I don't have to check on l0 times and worry and wonder about it. What a shame. Order from Johnny Seeds or anyone else.
On Apr 3, 2010, Henry Field's Seed & Nursery responded with:
I paced an order for several trees from this company
On there WEB site it clearly, specifically, and unambigiously
said "For each one you buy, you get one free" OR "For each one you buy, you get one " - clearly some typing correction needed on the WEBsite for the second one
To be Sure I Was NOT mistaken I took a PICTURE of the WEBsite showing this offer, which I would attach below if I could post a PIC here
I wrote the company FIVE(5) different times requesting that
they make good on on their offer over 3 weeks
I have YET to receive the Free Trees they offered or an explanation
I have shown the PIC from the WEB site to 3 different people and without telling them my problem - all of the saw it the same way - Buy 1 get free
Seems clear and unambigious - I ordered trees and DID NOT get the free offered trees
Yep - a pretty damn Negative experience
On Apr 1, 2010, Henry Field's Seed & Nursery responded with:
We apologize for the confusion concerning our offers on our trees. Our web site states "For each offer ordered, get 1 tree." As many of our items are packed 2 or 3 per offer, this means that this offer is for 1 tree."
I ordered a couple Carmine Jewel cherry bushes from Henry Fields in 2009. They arrived alive but severely etiolated. Both plants were no more than twigs and were about 6 inches tall. The poor plants looked like they had been kept in a box in a warm warehouse for at least 4 weeks prior to shipment. The new growth was WHITE and about 3 inches long. One bush died within 2 weeks of being repotted and the other did okay after being hardened off. They sent a replacement for the dead bush. The replacement was in better shape but was even smaller than the first one.
I ordered 2 each of Carmine Jewel and 5 other varieties of University of Saskatchewan Romance series bush cherries from a nursery in Canada. The difference in size and quality was amazing. The Canadian nursery sent MUCH larger and healthier plants. They were at least 12 inches tall if not taller and were branched unlike the ones from Henry Fields. They also had much larger root systems. They were also HALF the price of the ones from Henry Fields.
Henry Fields needs to spend more time on growing quality plants that are worth the price they charge. I will no longer be one of their customers. I will spend my money at nurseries who have quality plants and much better customer service from now on.
On Mar 27, 2010, Henry Field's Seed & Nursery responded with:
"On Mar 31, 2010 2:22 PM, Henry Field's Seed & Nursery responded with:
Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. We will be contacting you for your account information. We offer 100% customer service satisfaction and with our lifetime guarantee will replace, refund or issue a replacement certificate at any time. "
The web site was inoperable and did not give me a response to an on-line order. I got no email confirmation nor response to my first email..I called the "customer service" for HF and got an Indian speaking "consultant" on the line that REFUSED to cancel the order....she did inform me that I had reached HF's Indian Office and she had full authority to help me in any way possible, but apparently cancelling was not in her job description!...this was said through a very heavy accent and with great difficulty on her part to speak and my part to understand. I went back to the HF site to identify a US office, email address, or 800 number that would lead me to someone other than the Indian office and could fine NONE.
So I sent an email to HF cancelling the package and expressing my disgust with a 100 year old American company exporting services and depriving Americans of jobs!...the response was that the original 'messed up' order had been shipped...I responded that I would never do business with this company again...
I won't trade with such an irresponsible and anti-American company...and heartily recommend that no DGer does either!
On Mar 18, 2010, Henry Field's Seed & Nursery responded with:
"On Mar 19, 2010 11:41 AM, Henry Field's Seed & Nursery responded with:
We apologize for the trouble you had with our website and your order. A customer service representative will be contacting you to take care of the problem. We do have an overflow call center in India to help with our call volume during our peak times as well as making sure we can answer all of our customers 24 hours a day.
On Mar 19, 2010 11:53 AM, Henry Field's Seed & Nursery added:
As soon as the appropriate information is received, we will be happy to refund the order for the customer for customer satisfaction .
A Taste of Things to come-
After placing many large seed orders over many years, it has come to my attention that Henryfield's Seed&Nursery Supply has started a policy of sending out contaminated seed stock. What I am aware of at this point is certain seed stock such as Corn, an American staple now comes with a warning labels that state-
TREATED WITH "CAPTAN 400, THIRAM, DIVIDEND EXREME, APRON XL, and POLYMER SEPIRET"
DO NOT USE FOR FOOD, FEED, or OIL PURPOSES.
KEEP OUT OF REACH OF CHILDREN.
This label was attached to-
"corn sweet that's delicious! hybred pk"
What is wrong with a company that sends out seed stock to mostly home gardeners, that is being used to grow food for family's, friend's and even the possible sale at farmer's markets. These seed stocks are treated with chemicals that would need a permit for disposal from the
If the people at Henry field's (Terri Barnard-Buyer) can't continue to provide a good quality seed, like they have in years past, maybe it's time to call it a day-
Henryfield's is now part of a organization that is trying to take control of the seed, nursery markets here in the US. Henryfields is now owned by "Gardens Alive" which also owns-
"The Garden Store"
"Flower of the Month"
To post your comments about this chemical policy, one can try and contact the following people who now operate these once fine companies-
1-Matt Wrhel, Vice President
2-Rajiv Kaushik, Developer
3-Jason Audet, Market Manager
4-Terri Barnard, Buyer
5-Nelson Schroth Sr analyst
These are the people directly responsible for buying these contaminated lots of seed stock and putting and keeping them in the consumer market place.
If you have purchased any seed stock that has been treated with anything that is not exceptable, call custimer service, voice a complain, and demand a refund of your hard earned cash. The people at these once fine seed outlets are trained to give responces that will placate the customer and they will tell you that all is well and the US Government says these chemicals are all within government standards and specs.This is a line of total crap- You and your family's will be eating these products, Think about it!
On Feb 17, 2010, Henry Field's Seed & Nursery responded with:
"On Mar 5, 2010 1:56 PM, Henry Field's Seed & Nursery responded with:
At Henry Fieldís we stand by our products and our production procedures. We 100% guarantee the quality of these treated seeds Ė as we do all our products.
Not only do we stand by this treatment, but we promote it. We clearly advertise this treated seed in our catalogs because we feel it is such a benefit to our customers.
Our treated seed produces safe and healthy produce. The treatment is a hard coating added to the outside of the seed to promote germination and protect the seed against fungus, bad weather, and other adverse conditions.
The warning label referred to in this post applies only to the coating of the seed in the packet, not to the produce that it yields. Families can eat produce from these seeds with no worries.
Our treated seed is a benefit that we began offering to our customers in 2009. We started with corn seed; after its success, we extended it to other lines of vegetable seeds for 2010.
Treated seed has many benefits to the home gardener. The seed has a hard coating to enhance germination and plant vigor, as well as to protect the seed from soil-borne diseases. Treatment allows earlier seed planting Ė you do not have to worry about seed rotting if the weather becomes unusually wet or cold. Coated seed will flow more smoothly through a planter if you are planting larger areas.
On Jun 3, 2009, orchardfarmer Cornwall Bridge, CT wrote:
I ordered an apple tree in March and received an email confirming the order. I prepared a hole to plant it and waited eagerly. When it had not arrived by the end of May, I went on their website and found they had run out of stock and canceled my order. No notification, so I'd still be waiting if I hadn't checked. Pretty late now to order elsewhere. Very disappointing.
On Jun 3, 2009, Henry Field's Seed & Nursery responded with:
"On Jun 12, 2009 10:24 AM, Henry Field's Seed & Nursery responded with:
Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team is checking into the issue you had with your order and will do our best to rectify the problem in a timely manner. We will be contacting you directly with a resolution"
I requested a catalog from Henry Field's. They ran out and sent me a coupon for $25 off of an order of $50 or more.
So, I placed an order for over $50 worth of items and used the coupon.
I received my order 2 weeks later and one of the items was not available. They said that the entire crop was wiped out in their fields this year. So, why was it online still? Then, they substituted another items that wasn't even similar to what I originally ordered. Worse yet, the substitution cost less than what I ordered. So, now the order didn't even come close to $50 and they would not allow the coupon to be used.
My bank account has been charged a few times as well for one order that shipped in one shipment. Today, there is an additional charge of $1.25. Why?
This company is not to be trusted and will NEVER get my business again!
I have now had to contact customer service twice to find out were my order is. They have changed the charge to my bank account 6 time for one order, that was broken up into 3 shipments. The man I spoke to today should not be a customer service rep & when I pointed out that the way he was speaking to me was not appropiate, he became extremely rude.
Today is May 26th, part of my order was shipped May 15th. He would not assist me in tracking down the order, just told me to call UPS, the number he spit out was 1-800-UPS! I told him "It can't be" & he snapped at me.
I have called UPS & they haven't received the plants to ship! I hate the thought of calling Henry Fields back AGAIN!
I suggest all who have problems to only speak to a supervisor. I will NEVER order from them again!
I placed an order on 3/20/09 that consisted of seeds and plants. I expected the seeds to ship immediately and the plants to ship in late April (I'm in zone 6).
In mid-April I checked the website and it said delivery dates of between 4/20/09 - 5/4/09. At that point I figured they were saving on shipping and sending everything out in one shipment to arrive after the last frost date.
As of the end of April, we had not received anything from our order. When my husband called to check we were told that they had a computer glitch right at the time we placed our order and "lost" a lot of them. We were told that a few plants (blackberries, raspberries) had shipped and the rest would ship out immediately.
I went on the website to check my order today (5/3/09) and only one additional plant has shipped. The rest have delivery dates out as far as 6/20/09. I'm not waiting until the end of June to put my pepper plants out.
I called customer service today and they were spectacularly unhelpful. No offer to expedite shipping or refund part of my money because of their mistake. No explanation on why the estimated delivery dates keep changing. I ended up cancelling the unshipped part of my order.
After reading the other posts and a little rersearch, I have decided not to buy from this company; mainly because it is part of a major marketer using this name and many others like Gurney, Michigan Bulb, Spring Hill, etc. All are part of the "Scarlet Tanager" company and will offer the same product at different prices with different sales gimicks. Con job! You are actually dealing with one company trying to act as several companies and this tends to lead to a lack of quality and service although they do make an effort to resolve problems. I am looking for quality product and service and this company shows almost a 50% negative rating from it's customers. Not for me.
never sent confirmation of order as promised. within 24 hours has turned into 10 days. delivery date was today mar 24 and order was never processed nor shipped. sent emails didn't get a single response. Never had problems in the past until this year. This is where we part ways.
On March 24th, 2009, ralph5656 added the following:
just noticed since I didn't get anything on the first delivery date they have set a NEW delivery date. If they send me any thing, I'm sending it back pronto!
Itís January and I phoned Henry Fieldís order phone number to place an order for some of the Carmine Jewel cherries. (St Lawrence Nurseries is apparently out of them this year or I would have purchased from them.) An apathetic young man answered the orders line, and I inquired if the Carmine Jewel cherries were in stock. He replied in a very insolent manner that, yeah, they were in stock but you canít plant them NOW! ITíS STILL WINTER! Well, thanks for pointing out the obvious. As a gardener, I hadnít noticed. Does this company really think that, particularly in todayís economy, weíre going to send them our hard-earned money when they treat us this brusquely and speak to us like weíre dim-witted?
I placed an large (at least for me) on-line vegetable seed order earlier this year with Henry Fieldís.
When I planted the tomato, pepper and eggplant seeds in flats, they were extremely slow to germinate and the eggplants refused to germinate at all. The seeds I planted directly in my garden were slow to germinate or failed to germinate as well. I did contact Henry Fieldís Customer Service and explained the problem and they did replace part of my seed order.
Needless to say, I am extremely disappointed with the seeds from Henry Fieldís. Additionally, the seeds were packaged in foreign countries, I.e., Thailand, etc.
Iíve been gardening for nearly 50 years so I think I know what Iím doing when it comes to gardening. This is the first and only time I. have purchased seeds that failed to germinate. Incidentally, the seeds I planted directly in my garden are also very stunted. At this time of year, they should be growing rapidly but they are little runts of a plant..
I will never order seeds from Henry Fieldís again as the quality of their seeds are very poor.
On Jun 22, 2008, Henry Field's Seed & Nursery responded with:
On Jul 31, 2008 3:36 PM, Henry Field's Seed & Nursery added:
D-mailed Customer on June 25 asking for information so I could locate their account and try to come up with a possible resolution to satisfy the Customer. As of July 31, no response has been received."
On Apr 17, 2008, ceresone Willow Springs, MO (Zone 6b) wrote:
I ordered 18 Raspberry Plants from this company. About 2 weeks before shipping date, the notified me they were out of one lot. I promptly called, and told them they could send XXX instead, in order to complete my order. OH, NO, that would be a substution, and that wasnt allowed. I tried to explain that I was merely giving them a chance to fill my order, and this was refused.
So, my order came short, with a 15.00 credit due me--which they are now insisting that I pay!! They will not listen that its DUE ME, instead of me owing it.
With todays internet, you would think a company like this would strive to have a good reputation, instead of slowly ruining it. I will not order again.
On April 18th, 2008, ceresone added the following:
To be perfectly fair, I have found they dis-allowed my 25.00 coupon, but they did cancel my amount due. As it stands, I still feel they owe ME money, and they felt I owed them. Rest of comments and ratings stand as stated.On Apr 17, 2008, Henry Field's Seed & Nursery responded with:
On May 27, 2008 8:09 AM, Henry Field's Seed & Nursery added:
Contacted Customer on 4/22/08 for possible resolution; no response."
I ordered $ 59.75 of merchandise. I received only $11.75 worth of it.
I want my money back.
The returning slip has been torn away from where it was supposed to be, so I cannot return the item I got
They are just deceiving people into buying stuff from them.I sent 2 emails already and never got an answer.
On Apr 12, 2008, Henry Field's Seed & Nursery responded with:
On May 27, 2008 8:10 AM, Henry Field's Seed & Nursery added:
Contacted the Customer on 4/22/08 for possible resolution; have received no response as of 5/27/08."
Mountain Laurel died on me and asked for replacement and they said they didn't have anymore, come to find out on their website that they did. They were nice enough to issue a credit but that will not cover the $7 shipping charges...Maybe put my credits together and try to use them. Guess you get what you pay for. This will be last time using Henry Field & Michigan Bulb
I purchased Calidiums from this company. When they came they were mushy. I called and they sent me more. BUT they were still mushy. I will never buy from them again!!!
On Mar 23, 2008, Henry Field's Seed & Nursery responded with:
On Mar 24, 2008 10:29 AM, Henry Field's Seed & Nursery added:
Unfortunately, when dealing with "live" products, such as bulbs or plants, they do go bad during the shipping process; we don't ship out bad products. And, according to our satisfaction guarantee, and the Customer's statement, her caladiums were replaced."
On February 13 I ordered 11 packets of common vegetable and flowers seeds. I kept waiting for the package to ship and it was finally shipped two weeks later on February 26. Seven days later I finally received the seed. The day after receiving the seed I started opening packets to start the seed. The first packet I opened contained only 7 instead of 35 seeds. No problem, mistakes happen. The second pack of seeds contained only 10 instead of 30 seeds - am I starting to see a pattern? The third packet was only 10% short of seeds, so I'm getting better the more I open. The rest of the order all contained the proper amount (or more) of seed. I emailed the company and received an automated email stating that someone would personally reply to me within 48 hours. Six days later I finally got an email saying that replacement seed would be shipped to me. It then took them 2 days after that to ship the seeds. If previous timeline is indicative, I should have the seeds in only seven more days!! In summary I should have all the seed I ordered only six weeks after placing the order. Loooong time to process order, looong shipping time, poor customer service. You just lost another customer.
On Mar 14, 2008, Henry Field's Seed & Nursery responded with:
On May 27, 2008 8:11 AM, Henry Field's Seed & Nursery added:
I contacted the Customer on 4/22/08 for possible resolution; as of 5/27/08, have received no response."
On Jan 4, 2008, boxcar_grower South Hadley, MA (Zone 6a) wrote:
Last year in mid-winter I ordered 24 raspberry plants. I was assured they would arrive for correct planting time for my area. I live in Zone 5 Massachusetts. They stated that they ship to my area starting April 15th. Perfect I say. Well March 12th the raspberries arrived. There was 2 feet of snow on the ground and 1 foot of frost in the ground. I called Henry Fields and they told me it was the proper time for my area. They must be smoking something. 90% of the time we have snow into April.
They told me to put the raspberry plants in the freezer until I want to plant them. Sure, I will just toss out all my food for some berry plants.
To my shock, of the 24 plants I planted about 6 survived. A suprising 25%. They did offer to replace the plants for the 2008 season.....I said thanks but no thanks. No need to go through that again.
On Jan 4, 2008, Henry Field's Seed & Nursery responded with:
On May 27, 2008 8:14 AM, Henry Field's Seed & Nursery added:
Contacted the Customer on 4/22/08 for possible resolution; as of 5/27/08 have received no response."
I've been dealing with Henry Field's for about two years now. I've noticed that they don't tend to be in a hurry to ship their plants, and their customer service isn't so hot.
For example, I put in an order in July for several types of bulbs and some black-eyed susans. I called two weeks ago to find out why they hadn't shipped, and customer service said everything was back-ordered. I doubted that answer, so I canceled my order for the black-eyed susans. The next week, my bulbs shipped. Obviously, they refuse to ship orders separately, and would have shipped my black-eyed susans far too late in the season for me to plant.
However, they are cheap, so you do get what you pay for.
For my money, I much prefer Bluestone Perennials.
On March 5th, 2008, celloise changed the rating from neutral to negative and added the following:
OK, as an update, I planted the bulbs mentioned in the above comment in the fall. I noticed about a month ago that some of them were sending up shoots, which surprised me since both the tulips and the alliums I ordered weren't supposed to bloom until spring. I just figured I must have planted too shallow. NOPE. Two days ago, I realized that the "tulips" I planted were actually crocus! They sent me the wrong bulbs. I then called customer service and the representative asked me why I couldn't tell that the bulbs were crocus instead of tulips when I planted them. "Are you kidding?" I asked. I have no idea. This is my first real flower garden, so I haven't a clue what the difference would be. The only bulb I can recognize is lilies, since they are so distinctive. Needless to say, they are offering me a credit on the bulbs. However, I hate to pay shipping (again) on bulbs that they messed up on the first time, no matter what sort of credit they are offering.
So, I'm downgrading my rating after that little incident and will never order from Henry Field's again.On March 5th, 2008, celloise added the following:
OK, as an update, I planted the bulbs mentioned in the above comment in the fall. I noticed about a month ago that some of them were sending up shoots, which surprised me since both the tulips and the alliums I ordered weren't supposed to bloom until spring. I just figured I must have planted too shallow. NOPE. Two days ago, I realized that the "tulips" I planted were actually crocus! They sent me the wrong bulbs. I then called customer service and the representative asked me why I couldn't tell that the bulbs were crocus instead of tulips when I planted them. "Are you kidding?" I asked. I have no idea. This is my first real flower garden, so I haven't a clue what the difference would be. The only bulb I can recognize is lilies, since they are so distinctive. It was great the CS Rep tried to make it out like it was my fault, rather than theirs. Needless to say, they are offering me a credit on the bulbs. However, I hate to pay shipping (again) on bulbs that they messed up on the first time, no matter what sort of credit they are offering.
So, I'm downgrading my rating after that little incident and will never order from Henry Field's again.
This is NOT a reputable firm. I was offered "$10 off $30 order" as a first-time customer, but the $10 was not applied. I was offered "one plant with each plant bought", but the extra plants were not included. When no one responded to my queries, I checked a customer page and found a note, in teeny tiny type, saying plants would be shipped in OCTOBER, long after the growing season is finished. Now I am sorry I ever gave these guys my card numbers, as I'll have to check my credit statements forever. Caveat emptor.