On Jan 4, 2008, boxcar_grower South Hadley, MA (Zone 6a) wrote:
Last year in mid-winter I ordered 24 raspberry plants. I was assured they would arrive for correct planting time for my area. I live in Zone 5 Massachusetts. They stated that they ship to my area starting April 15th. Perfect I say. Well March 12th the raspberries arrived. There was 2 feet of snow on the ground and 1 foot of frost in the ground. I called Henry Fields and they told me it was the proper time for my area. They must be smoking something. 90% of the time we have snow into April.
They told me to put the raspberry plants in the freezer until I want to plant them. Sure, I will just toss out all my food for some berry plants.
To my shock, of the 24 plants I planted about 6 survived. A suprising 25%. They did offer to replace the plants for the 2008 season.....I said thanks but no thanks. No need to go through that again.
On Jan 4, 2008, Henry Field's Seed & Nursery responded with:
On May 27, 2008 8:14 AM, Henry Field's Seed & Nursery added:
Contacted the Customer on 4/22/08 for possible resolution; as of 5/27/08 have received no response."
I've been dealing with Henry Field's for about two years now. I've noticed that they don't tend to be in a hurry to ship their plants, and their customer service isn't so hot.
For example, I put in an order in July for several types of bulbs and some black-eyed susans. I called two weeks ago to find out why they hadn't shipped, and customer service said everything was back-ordered. I doubted that answer, so I canceled my order for the black-eyed susans. The next week, my bulbs shipped. Obviously, they refuse to ship orders separately, and would have shipped my black-eyed susans far too late in the season for me to plant.
However, they are cheap, so you do get what you pay for.
For my money, I much prefer Bluestone Perennials.
On March 5th, 2008, celloise changed the rating from neutral to negative and added the following:
OK, as an update, I planted the bulbs mentioned in the above comment in the fall. I noticed about a month ago that some of them were sending up shoots, which surprised me since both the tulips and the alliums I ordered weren't supposed to bloom until spring. I just figured I must have planted too shallow. NOPE. Two days ago, I realized that the "tulips" I planted were actually crocus! They sent me the wrong bulbs. I then called customer service and the representative asked me why I couldn't tell that the bulbs were crocus instead of tulips when I planted them. "Are you kidding?" I asked. I have no idea. This is my first real flower garden, so I haven't a clue what the difference would be. The only bulb I can recognize is lilies, since they are so distinctive. Needless to say, they are offering me a credit on the bulbs. However, I hate to pay shipping (again) on bulbs that they messed up on the first time, no matter what sort of credit they are offering.
So, I'm downgrading my rating after that little incident and will never order from Henry Field's again.On March 5th, 2008, celloise added the following:
OK, as an update, I planted the bulbs mentioned in the above comment in the fall. I noticed about a month ago that some of them were sending up shoots, which surprised me since both the tulips and the alliums I ordered weren't supposed to bloom until spring. I just figured I must have planted too shallow. NOPE. Two days ago, I realized that the "tulips" I planted were actually crocus! They sent me the wrong bulbs. I then called customer service and the representative asked me why I couldn't tell that the bulbs were crocus instead of tulips when I planted them. "Are you kidding?" I asked. I have no idea. This is my first real flower garden, so I haven't a clue what the difference would be. The only bulb I can recognize is lilies, since they are so distinctive. It was great the CS Rep tried to make it out like it was my fault, rather than theirs. Needless to say, they are offering me a credit on the bulbs. However, I hate to pay shipping (again) on bulbs that they messed up on the first time, no matter what sort of credit they are offering.
So, I'm downgrading my rating after that little incident and will never order from Henry Field's again.
This is NOT a reputable firm. I was offered "$10 off $30 order" as a first-time customer, but the $10 was not applied. I was offered "one plant with each plant bought", but the extra plants were not included. When no one responded to my queries, I checked a customer page and found a note, in teeny tiny type, saying plants would be shipped in OCTOBER, long after the growing season is finished. Now I am sorry I ever gave these guys my card numbers, as I'll have to check my credit statements forever. Caveat emptor.
bought 3 mountain laurel and one columbine... the packaging was fine but the 3 mountain laurel were in horrible shape dried out roots cement like..... leaves are very brittle...will not order ever again
4/02/2004--I ordered 180.00 us dollars) to henry fields company, when I finally received the ordered it came in 2 different deliveries, Everything was dead, the plants had no dirt on them, they look dorment, so I thought thats how they shipped, come to find out its 2 years later after planting and nothing I have nothing its all dead, I ordered several garden seeds and plants, strawberry plants were suppose to be free for ordering over 50 dollars worth of merchandise, well I never received them.
I will never order from here again, I called customer service and they said to give the plants 1 year to come out of dorment and i did but guess what i called and emailed them back and i still dont have anything. This company has always been reliable in the past but for some reason they have become worst ......PLEASE DONT ORDER FROM THIS COMPANY trust me they are not reliable...ALSO GURNEYS SEED COMPANY HAS BECOME JUST AS BAD I LOST 298.00 WORTH OF MERCHANDISE FROM THEM. GOOD LUCK AND HOPE YOU DONT GET TREATED THE WAY I DID
On May 31, 2007, greeneyes45 Pleasant Prairie, WI wrote:
Placed order 08-23-2006 with a promised ship date of Strawberry Plants in March 2007. Then the date was changed to April and then May and now June 2007. No plants and no communication from company. Will never shop here again.
On May 12, 2007, fun2garden Jefferson City, MO wrote:
HORRIBLE MATH SKILLS! I ordered 2 sets of the football mum collection and 1 set of cushion mum collection last spring. That was a total of 18 plants. The plants did not bloom at all last year. This spring, none of the plants returned. I contacted the company. A representative stated that a replacement would be shipped. Upon arrival, I was eager to open the box and plant the mums. However, was shocked to see that only 1 cushion mum was sent. Note to Henry Fields: 1 is not equal to 18!!!!!
On Apr 14, 2007, anna11 Singapore Singapore wrote:
I am from Singapore and I ordered seeds and bulbs amounting to about US$220 from Henry Fields for shipping to a friend in Ukiah, California. When I ordered, the customer service was very helpful and I was very thankful and posted a hard copy of the order, shipping address and check and even a thank you card to them. A few weeks later, my friend in America received a letter from Henry Fields informing us that the prices on the plants had gone up and they would not deliver a single plant to us. I went back to the website, reordered using the new and more expensive prices to make up the same amount of $220 and emailed the order to them. I also posted a hard copy of the letter to them. In addition, I also requested my friend from Ukiah to post a copy of the new order and the letter we received from Henry Fields to them.
When I contacted the customer service the second time round, I was requested for my order number which I didn't have because I ordered by check. I called them using an international call and asked them if they could locate my order in any other way and I gave them all information (billing address, shipping address) but they still failed to pull out the order.
As a last resot, since no plants were delivered, I went back to the local back and tried to cancal the check. Imagine my disappointment when the bank told me that the check had been cashed. This is completely dishonest. If Henry Fields refused to send us any seeds, they should revert the check to me since I enclose a copy of the billing address in the same envelope and not cash the check and deliver nothing. I had good experiences with all other American nurseries I ordered plants but I will NEVER order from Henry Fields ever again.
I ordered 175 strawberry plants about 3 weeks ago and shortly after ordering them I received a e-mail confirming they had been shipped. They have been in shipping for 10 days and still no strawberry plants. I called them and they told me this was normal, well if it's normal I certainly won't be ordering from them again.
On 2/8/07, I ordered thru the mail a few seed packets,some angel trumpet vines and some peach trees. I also ordered the 71550 peach tru gold std 2-4' and the 71548 apricot sugar pearls sd2 fruit thee. I received my order in the mail today informing me the fruit trees are no longer available.In Addiition, the order states if there is a credit, which my order has, you may use this credit toward another purchase. I had ordered from this company in the past and have been told in
the past that items are not available. Needless to say, I am very disappointed in not receiving my complete order and there is no mention on sales invoice when a refund would be sent to me.
My person feeling is that I will not longer order anything from this company and anyone who does better be prepared to be disappointed.
Ordered 2 apple trees online (which arrived in good condition). The order total on the website and email confirmation was $28.75. When I received my order they charged $31.80. I was using their $50/$25 off discount. The website included shipping towards the discount.
I don't disagree with a policy where they don't include shipping towards the $50; however, it is criminal to confirm on a price two times (when placing the order & in email confirmation) and then sneak the additional charge in at shipping.
I emailed with my complaint and simply received an explanation of what they had done as far as not including shipping towards the discount.
It's only a few dollars but I am truly aghast at the deceptive nature of how they do business.
I hate the bait and switch theme these companies use that are owned by Gardens Alive. This morning I tried to order seeds from Henry Fields using coupon codes. Each time you would click on one using a link, the price would go up on the items. For example, going directly to their site it would say all items are half price. If you used a coupon code, even for free shipping, the prices would revert to full price. I wanted to order 4 packs of seeds and it would have cost me $6. for shipping. If I used the free shipping coupon code, the price of the seeds jumped up and it cost about the same. My suggestion is to stop the promotions and just sell the stuff at a normal profit and stop the nonsense. I didn't order and won't. I also noticed on their site that if they are out of something, they substitute at their discretion, not mine and I don't get a choice. Actually, I do get a choice. The choice is to forget them.
On Jun 1, 2006, BusterKing Greensboro, NC (Zone 7b) wrote:
Everything I order from Henry Field's comes in dead, molded, or on its last leg. Some of the "plants" (if you can even call them that) are not worth my time or trouble in planting, but, as service reps recommend, I do it anyway. Neighbors laugh at me, and call me the crazy lady for planting dead plants. Even the kids know the difference, and point.
Henry Field's does have a great gurantee, but you have to get the plant in a condition where it has a chance to survive first. In order to call about this, or any other problem you have with the company, you call a long distance number. I get tired of calling on my dime, so I use my cell phone when it is free after a late hour, only to find customer service is closed, and I need to call back later. Or, you get hung up on after being on hold for what seems like hours.
Overall, the only other company I have had as many problems with is Gurney's. Locally, even the famous international mass discounter has better stock. I keep hoping that all of my berry bushes, citrus trees, and other plants will have fairy dust spread over them, and magically have life in them after they are heeled or planted into the ground, but, "we're not in Kansas anymore, Toto!"
A local club does soil analysis, so I buy the plants for my soil types, and I get potting soil, not just 'dirt' to plant things in. I want these things to grow, and the majority of my plants do, except for the ones from here, and Gurney's. And, the ones with purple flowers because of a certain Schnauzer that likes to have snacks in my garden...... I take blame for things that could even remotely be my fault, but, if I wanted a dead garden, I would not spend money to have it done for me!
On June 6th, 2006, BusterKing added the following:
A customer service person emailed me today, saying that they would help me with my order problems. Keep your fingers crossed!
Purchased 4 rose bushes last year. When trying to find out about my order last year, received the same form letter via email 4 times-had to call them to get the answer.
A "Nearly Black " rose bush was dead. This year the "Chicago Peace" is dead. Have emailed them about it. Received emails from Lisa, Terry and Victoria- each asking for my account number and order number. Emailed each of them back saying when the invoice was paid, it was thrown away. Faxed a copy of my cancelled check to Lisa. They can not check my account any other way? Have sent a letter to them , they do not stand by their guarantee. Very, very disappointed with them and will never purchase from them again.
On Jan 17, 2006, signalfire Signal Mountain, TN wrote:
I ordered strawberries and asparagus early last spring. The junebearing strawberries and asparagus arrived on time and in good shape. The everbearing plants were backordered. By the time they came it was HOT and only 3 of 50 survived.
The junebearing grew very well and have sent runners throughout the bed. Hopefully they will produce well this year.
The asparagus was the royal Jersey Bargain - Jersey King and Jersey Knight. They grew amazingly well all summer BUT then they produced red berries in the fall!!! NOT Jersey if they produced berries. So now I have a full year invested in all female plants.
I should have known as several years ago I ordered seedless table grapes from Henry Fields, put 2 years into the cains before I let them fruit and they all were seeded thick skinned grapes.
**Do Not Use This Company**
Even if they grow, it's likely to not be the variety advertised.
On 11/20/05 I received the "latest email specials" from this company - seeing a great deal on a heating cable I placed my order the same day. After waiting the "4-6 weeks" no news from Henry Fields, now we're into seedling starting time - I call the customer service people and find that my order had been cancelled. When I questioned why the order had been cancelled I get "sorry no longer out of season/out of stock". Since when is mid January out of season for seedling starting? Or is this a matter of having 1 or 2 of the items actually in stock? Baiting - hoping you order some of the other "wonderful" Henry Fields products?
I've listed their website emailas SPAMMMMMMM - novices beware!
This company's "specials" are rejects or culls. 75% of their Daylilly collection died (locally purchased plants did well). I also ordered grapes, and they came with no water-holding media on the roots and loosely wrapped in plastic. Very dead. Replacement plants the same. Asked for my money back and have received nothing. DO NOT DEAL WITH THIS NURSERY.
On Jul 19, 2005, Henry Field's Seed & Nursery responded with:
On Aug 19, 2005 12:54 PM, Henry Field's Seed & Nursery added:
This customer had been responded to on July 19. He was asked to respond with his account information so we could take care of refunding this customer for the order. As of today we have not received a response."
On Apr 20, 2005, babawawa Holly Springs, MS wrote:
I'm not complaining against a company, but not enough information. I had placed an order to Henry Fields, back in February. It was for a weiglia and a quince. When I received them, I put them in pots, but neither one did anything. I called the number on my Henry Fields packing lable. Imagine my surprise when the phone was answered by Michigan Bulb! The girl I spoke with told me that they were affliated with Henry Fields and they also sometimes answered their phones and took orders for them. Is it possible that they could also fill orders for Henry Fields? The order was taken care of and replacements will be sent out. That isn't the problem, the problem is that I NEVER would order again from Michigan Bulb, or anyone affiliated with them. I have had too many bad experiences with them and had I known that Henry Fields was affiliated with them, I never would have ordered from them.
On Apr 13, 2005, 75751 Fort Mill, SC (Zone 7b) wrote:
I have just received my order of a pink butterfly bush.
It is DEAD!!! I am extremely disappointed with this
company. They have offered reshipment of this plant,
but I will not order from them again!
On June 24th, 2005, 75751 added the following:
NEVER AGAIN! I finnaly received the butterfly bush special
(3 bushes) today 6-23-05. The company substituted one
color for another(I guess that's ok) however, the company
charged ME for the subsitution.
I spoke to Miranda in customer service about this situation.
Hopefully, everything is corrected. No, I will not order from
I placed an Internet order with Henry Fields in March 2004. I used my credit card to pay for the order. The order was processed online and I assumed everything was fine. I received my order and never thought anything else about it. On January 8, 2005 I just received a late notice letter informing that I owed Henry Fields for the March order. I was given 5 days to pay the amount or I'd be charged a $10.00 late fee. Apparently they do not process credit card orders until the order is shipped. We had switched credit card companies and I had never thought anything about it. Why hadn't Henry Fields ever notified me? I was livid from the whole tone of the letter. Apparently they don't keep their accounts straight. I thought it was horrible customer relations. I told them to take me off their mailing list and I will never orderf from them again. Their credit department should go for P.R. training.
On January 10th, 2005, flagisld added the following:
My point is what kind of company waits 9 months before they notify you of a problem, then send a "late notice" letter with demand for payment within five days?
On Feb 11, 2004, yardener Greenfield, OH (Zone 6a) wrote:
I have had some success with their fruit trees, but they are small and for the price you can find a better value at a home center. I've had below average success on everything else. Over 50% of their product is either dead or dies shortly after arrival. The other problem has been never knowing for sure when things will arrive. It's been my experience that they send to early or to late in the season, and thereby you have to make an extra effort to nurse it to life.
My first and last order from Henry Field's was several years ago. I had placed a small order just to try them out, and I'm glad I didn't spend more than I did. I ordered a Joseph's Coat rose which put out three leaves, then died. Same with the Bleeding Heart- three leaves, dead. The plants that did live were mislabeled. The strawberries I ordered were supposed to be runnerless, but within no time at all they escaped the pot I had them in and took over a patch of the garden. They make a cute groundcover, so I guess it's not all bad. I also ordered a "Grab Bag mystery tea rose", which turned out not to be a tea rose at all. It's a monster of a rambler which has been named "Rozilla" and has torn down every attempt to control it. It's pretty, but not what I ordered. The worst part though, was the free gift with order they sent. It looked like dead sticks in a bag, and it was labled "Fragrant Pinks". Ever the optimist, I planted it anyways. It wasn't dead, but it turned out to be Lamb's Ear, and I'm still trying to get it out of the garden. I got suckered in by the pretty pictures in their catalog, but never again!
Last Summer I responded to their (Henry Field) "clearance sale" and purchased seeds and legume innocculent. The order came ( grab bag ) and were over-stamped as current, but clearly outdated. I complained ( via e-mail) but received no reponse. COMMENT: All of these mergers are killing us poor gardeners. Soon, some India office will attempt to explain my problems with early wilt on tomatoes???? BUY FROM FAMILY OWNED BUSINESSES, NOT THESE MEGA-MERGERS! The merger pile is also growing here in Indiana at Gardens Alive! Check address changes. I note that Shumway, that venerable old line-drawing heritage catalog company has "moved" from Rockford to South Carolina and back to Randolph, WI ( Jung). WILL IT NEVER STOP????
Ordered one blueberry plant and two different Daylilies
this past winter. The blueberry arrived on time in good shape but on the small side. Neither daylilly arrived. In fact they sent a letter saying they would not ship because I was short on the balance due (which I was). Next thing I know still no daylillies but getting past due notices. Tried to contact them with no results. This will be my last order with them.
Ordered seeds last winter. Planted oregano, bunching onion, and parsley in flats and lettuce outside. Oregano and parsley survived, onion didn't even attempt to sprout and same with lettuce. I wrote them about onion (particularly noting that the onion seed wasn't dated for current year), they gave me refund. Thought I had ordered plants from them last fall but was confused to find in my files that they were from Gurney's. The dual companies thing probably makes sense. Plants are growing fine but seeds have major problem with viability.
Bulbs and plants ordered Spring '03 very small and in poor condition (fungus, black, dry, etc.) Many did not survive. About 15 items were ordered via charge card, resulting in nearly as many separate charges to my card as plants are shipped from different addresses. Moreover, they said I wasn't charged for blueberries they ran out of, but the total charged to my charge card was only $1.00 less than the amount that would have been charged had all items been shipped. I called them long distance to resolve, but neither telephone call or e-mails resolved the matter. (They no longer have a toll-free number.) This is not the Fields I dealt with in the past. And for those who don't know, Fields and Gurneys are owned by the same people, and the products and service has declined sharply.
On April 4th, 2004, Giskin added the following:
I gave this company a chance again this year because I wanted rhubarb, and not that many companies stock/sell it.
Again this year there were small, multible shipments with corresponding small, multible charges to my charge card. (Somewhat difficult to keep track of.)
And the last part of the order, which contained the rhubarb, was given three different shipping dates. As of last contact it was sometime in the future, definate shipping date unknown. Given my region of the country, I should have rec'd it in March.
I cancelled the outstanding items - am still waiting to get confirmation on that cancellation. I had hoped they were trying to come back, but nothing has really changed.
I have ordered from Field's for over 20 years and had good luck with the merchandise until the past 6 years. Live plants and bulbs especially either died or would not come up. I ordered 10 Purple Asparagus Crowns, only 8 arrived and the roots were completely mildewed. They sent replacements, which were in the same condition. I made another phone call informing them of the plant's condition and was instructed to soak plants over night then plant them, that they would be fine. Wrong! Not one grew. The next year only 2 of the 6 Raspberry bushes made it and those died the following year. Last year, none of the flowering plants lived and only 1 of the 3 Astilbes made it (At $4.25 each) The whole order came to around $35. That was my last order with them. It's not worth the aggravation and loss of money.
This company must be related to Gurney's. They both offer coupons, are in Indiana and offer very small plants. Forget the coupon and go to your local Wal-mart or Lowes and get bigger plants for half the cost...oh and did I mention I placed my order in January and half of it is still on backorder...and you cannot contact them via their site do to an error and you can spend some of your hard earned cash waiting forever on their long distance line...you get what you pay for....if you get it at all
I won't order from Henry Field again. I have ordered from them for several years and have been very satisfied with my plants and seeds. This year I placed my order via the internet and was told I should receive my seeds within 7 days - after 10 days I called them and it took over 30 minutes for them to find my order. They kept insisting that I hadn't really ordered from them. Once they found it, they couldn't tell me when my order would ship. A manager was supposed to call me back within 4 hours but no one ever called. I waited a couple more days and called back and went through the same thing again, they kept insisting that I had never ordered. They finally found the order and had no idea why the seeds had not shipped. I told them to cancel the order and I'd buy from someone else. So far, my credit card has not been charged for this order, but I would not be suprised if the charges show up at some point.
I placed an order in February of last year, oh what a mess,I ordered apples tress, never received them, I ordered a peach and a plum tree, received two and charged for two
each. I also ordered strawberry plants (50), never received. The company did send a note about the middle of july to let me know that I would not receive the rest of my order, but I feel they should have done that a lot earlier. I was very disappointed and will never order from them again.
I received my order in parts over two years. The first part I received the seeds did fair and about half the bulbs grew, but they replaced the bulbs the next year. My rose grew but wasn't a rose. To this day I have no idea what it was. I called and they even said it wasn't a rose but they had no idea what it could be. I was to take it to my extension office and see if they could tell me what it is. However they would send a replacement in the spring. I asked if I had to keep the papers that came with the order and was told that it was in the computer so I wouldn't have to keep anything. The rose would be shipped at planting time. Well it never arrived so I called. Was told it had been shipped and should be here in 10 to 14 days. When it didn't arrive I e-mailed them. They said that it had not been shipped and they don't show a order to do so. They had conveniently lost the order. Finely I just gave up but will never place a order with them again.
I've been a long customer of Henry field's with general satisfaction. Recieved only part of order last year order. Late into the spring, I cancelled since it was past planting season for the items concerned. They said they would give credit, but did not and I forgot about it.
Last week an Email offer prompted me to inquire and they said the late items hadn't been charged to my credit card. Perhaps, those records are history and it's not worth my time to argue.
These are not the same folks who have historically run Field's. In time they may get their act together but for now shop elsewhere.
I again decided to give them a second chance. Never again will I buy anything from Henry Field's. I tried to take advantage of their offer-$20 off coupon. My seeds came and not even half off what I planted grew. I looked at the other seed packets and they had a 2002 sticker on top of a 2001 sticker-old seeds. My columbine's and bee balm roots looked dried up and never grew. I had ordered 30 asparagus plants and they arrived around end of June, suppose to plant that in end of April here, that never grew. Purple pincushion was all yellow and wilted that died also.
STAY AWAY FROM HENRY FIELDS!!!
I have ordered from a variety of gardening catalogs for years, among them Henry Fields. Admittedly, my orders were never huge or costly, but they were a splurge for me. At first all was well. I had bought many things from them in the past, had a couple things that did not grow and they had replaced them with no problem. So I thought I had a good company here and would deal solely with them. When later on, a few more things died, and I sent a request for replacement along with yet another purchase order as well, I was REALLY upset to get a letter from them saying THEY had declared bankruptcy and could not be responsible for past purchases. It also said they were now under new management and offered me a discount coupon worth only a small fraction of what they owed me. I cannot help but think this is all a game with them I was so distraught I looked up both companies on the internet and was totally surprised to find out they were both owned by the same parent company: Foster Gallagher. The article I read said Foster Gallagher owns, Breck's and Henry Fields (and oh, I am so pained to lose these two companies I thought so reputable), but also Michigan Bulb, Spring Hill Nursery, Stark Brothers, Garden Solutions and Vermont Wildflower. I wrote them a letter of complaint which they have not (at least as yet) acknowledged and told them I would try to warn others about them through internet sites, which is what I am trying to do now. Personally, and unfortunately, I now distrust ALL mail-order gardening catalogs and will NEVER use any again. I've been burnt TWO-- and TOO-- many times. I urge any who read this to use caution when ordering by catalog and apologize to those gardening catalogs (which must be out there SOMEWHERE) who do care about their customers and keep their guarantees and run impeccable businesses.
On Jun 18, 2002, sandyschumacher Bismarck, ND wrote:
Please alert your readers/gardeners about ordering from Henry Fields. Never have I received such poor service, customer care or treatment. I ordered nursery stock on or about May 14th for shipment in "10 to 14 days". Not until June 7th and three emails did I receive any word from them and then that the items were back-ordered and would ship by June 15th or the order would be cancelled. All other nurseries stopped shipping on or around June 1st, making it impossible to order from anyone else. I still (June 18th) have no word from them as to whether the order shipped --- guess I will have to wait 10 to 14 days to find out! The last email I had from them was addressed to another person and said simply they had received my letter and responded.
Last winter I ordered strawberries. Half the order arrived in early May with a ship date of 4/27 for the remaining backorder. It's now June and I have yet to see those strawberries. Contacting this company is not easy. I don't have an 800 number for them so I faxed my concerns and did receive a response to some of my questions seven days later. I still don't know where my strawberries are and I have a feeling they don't know either.
I too decided to give Henry Field's a second chance--what a mistake!!! Order was place the first week of February; plenty of time I figured...well, I figured wrong. One item did arrive last week (dead) and four others, including a rhubarb plant that needed to be in the ground long ago is yet to arrive. I have tried to get my money back, but as of this evening not even the common courtesy of a reply. Stay far, far away from this company--it is the pits.
On Mar 28, 2002, ljday Oakland, CA (Zone 9b) wrote:
Another F&G company proves that they are not good businesses to order from. After the problems I had with Michigan Bulbs last year, I decided to give Henry Fields a chance. I asked for a heating pad for seedlings, to be sent ASAP. After 2 weeks, I requested an order status. It took them 7 days to respond, with a form letter saying that they would send my tree when the weather was right!!!
I won't spell out their lack of logic or their incorrectness -- it WAS a form letter --, or their slowness.
I wrote again, and am still waiting for an answer. Tomorrow, it will be 70 degrees outside and I'll spend my first early moments cancelling my order. I was fair. When I ordered, I told them that I was giving F&G companies one more chance by making one order with them.
My favorites are Plant Delights (expensive, but unique, weird and wonderful), Park (tried and true) and Van B, who really came through this year, after a small mistake last year, that they handled very quickly and professionally.
On March 28th, 2002, ljday added the following:
UPDATE They sent 2 copies of their form letter today. There is NO customer service e-mail address that humans respond to. They don't give their 800 number or fax number out on the web, or they hide them well. (I got the numbers from this web site.) I don't think they want any customers.On April 1st, 2002, ljday added the following:
This isn't an April Fool joke. This company is "so popular" that their 800 fax number was busy all weekend long. Even at 3:00 AM. It seems that you cannot cancel an order, because there is no known way to communucate with them.
But this morning I got an e-mail saying they couldn't cancel the order, because it was shipped on the 29th. Sure... So they read one e-mail.
The good thing is that a human named "Holly Alvstad" (real name???) sent me that e-mail and her e-mail is firstname.lastname@example.org. so if you have problems, try sending her the message.
On April 10th, 2002, ljday added the following:
The contact I mentioned before, "Holly Alvsted", may be real, but her e-mail isn't. I'm not sure this is a real company. At least they're not a real GOOD company.