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|On Jun 22, 2008, rovingray Ewing, VA wrote:
I placed an large (at least for me) on-line vegetable seed order earlier this year with Henry Fieldís.
On Jun 22, 2008, Henry Field's Seed & Nursery responded with:
On Jul 31, 2008 3:36 PM, Henry Field's Seed & Nursery added:
D-mailed Customer on June 25 asking for information so I could locate their account and try to come up with a possible resolution to satisfy the Customer. As of July 31, no response has been received."
|On Apr 17, 2008, ceresone Willow Springs, MO (Zone 6b) wrote:
I ordered 18 Raspberry Plants from this company. About 2 weeks before shipping date, the notified me they were out of one lot. I promptly called, and told them they could send XXX instead, in order to complete my order. OH, NO, that would be a substution, and that wasnt allowed. I tried to explain that I was merely giving them a chance to fill my order, and this was refused.
On April 18th, 2008, ceresone added the following:
To be perfectly fair, I have found they dis-allowed my 25.00 coupon, but they did cancel my amount due. As it stands, I still feel they owe ME money, and they felt I owed them. Rest of comments and ratings stand as stated.
On Apr 17, 2008, Henry Field's Seed & Nursery responded with:
On May 27, 2008 8:09 AM, Henry Field's Seed & Nursery added:
Contacted Customer on 4/22/08 for possible resolution; no response."
|On Apr 12, 2008, marihoughton Portland, OR wrote:
127993 shipment number
On Apr 12, 2008, Henry Field's Seed & Nursery responded with:
On May 27, 2008 8:10 AM, Henry Field's Seed & Nursery added:
Contacted the Customer on 4/22/08 for possible resolution; have received no response as of 5/27/08."
|On Apr 10, 2008, fleabags Independence, KY wrote:
Mountain Laurel died on me and asked for replacement and they said they didn't have anymore, come to find out on their website that they did. They were nice enough to issue a credit but that will not cover the $7 shipping charges...Maybe put my credits together and try to use them. Guess you get what you pay for. This will be last time using Henry Field & Michigan Bulb
|On Mar 23, 2008, juliep127 Louisville, KY wrote:
I purchased Calidiums from this company. When they came they were mushy. I called and they sent me more. BUT they were still mushy. I will never buy from them again!!!
On Mar 23, 2008, Henry Field's Seed & Nursery responded with:
On Mar 24, 2008 10:29 AM, Henry Field's Seed & Nursery added:
Unfortunately, when dealing with "live" products, such as bulbs or plants, they do go bad during the shipping process; we don't ship out bad products. And, according to our satisfaction guarantee, and the Customer's statement, her caladiums were replaced."
|On Mar 14, 2008, trc65 Galesburg, IL wrote:
On February 13 I ordered 11 packets of common vegetable and flowers seeds. I kept waiting for the package to ship and it was finally shipped two weeks later on February 26. Seven days later I finally received the seed. The day after receiving the seed I started opening packets to start the seed. The first packet I opened contained only 7 instead of 35 seeds. No problem, mistakes happen. The second pack of seeds contained only 10 instead of 30 seeds - am I starting to see a pattern? The third packet was only 10% short of seeds, so I'm getting better the more I open. The rest of the order all contained the proper amount (or more) of seed. I emailed the company and received an automated email stating that someone would personally reply to me within 48 hours. Six days later I finally got an email saying that replacement seed would be shipped to me. It then took them 2 days after that to ship the seeds. If previous timeline is indicative, I should have the seeds in only seven more days!! In summary I should have all the seed I ordered only six weeks after placing the order. Loooong time to process order, looong shipping time, poor customer service. You just lost another customer.
On Mar 14, 2008, Henry Field's Seed & Nursery responded with:
On May 27, 2008 8:11 AM, Henry Field's Seed & Nursery added:
I contacted the Customer on 4/22/08 for possible resolution; as of 5/27/08, have received no response."
|On Jan 4, 2008, boxcar_grower South Hadley, MA (Zone 6a) wrote:
Last year in mid-winter I ordered 24 raspberry plants. I was assured they would arrive for correct planting time for my area. I live in Zone 5 Massachusetts. They stated that they ship to my area starting April 15th. Perfect I say. Well March 12th the raspberries arrived. There was 2 feet of snow on the ground and 1 foot of frost in the ground. I called Henry Fields and they told me it was the proper time for my area. They must be smoking something. 90% of the time we have snow into April.
On Jan 4, 2008, Henry Field's Seed & Nursery responded with:
On May 27, 2008 8:14 AM, Henry Field's Seed & Nursery added:
Contacted the Customer on 4/22/08 for possible resolution; as of 5/27/08 have received no response."
|On Nov 7, 2007, celloise Birmingham, AL wrote:
I've been dealing with Henry Field's for about two years now. I've noticed that they don't tend to be in a hurry to ship their plants, and their customer service isn't so hot.
On March 5th, 2008, celloise changed the rating from neutral to negative and added the following:
OK, as an update, I planted the bulbs mentioned in the above comment in the fall. I noticed about a month ago that some of them were sending up shoots, which surprised me since both the tulips and the alliums I ordered weren't supposed to bloom until spring. I just figured I must have planted too shallow. NOPE. Two days ago, I realized that the "tulips" I planted were actually crocus! They sent me the wrong bulbs. I then called customer service and the representative asked me why I couldn't tell that the bulbs were crocus instead of tulips when I planted them. "Are you kidding?" I asked. I have no idea. This is my first real flower garden, so I haven't a clue what the difference would be. The only bulb I can recognize is lilies, since they are so distinctive. Needless to say, they are offering me a credit on the bulbs. However, I hate to pay shipping (again) on bulbs that they messed up on the first time, no matter what sort of credit they are offering.
So, I'm downgrading my rating after that little incident and will never order from Henry Field's again.
On March 5th, 2008, celloise added the following:
OK, as an update, I planted the bulbs mentioned in the above comment in the fall. I noticed about a month ago that some of them were sending up shoots, which surprised me since both the tulips and the alliums I ordered weren't supposed to bloom until spring. I just figured I must have planted too shallow. NOPE. Two days ago, I realized that the "tulips" I planted were actually crocus! They sent me the wrong bulbs. I then called customer service and the representative asked me why I couldn't tell that the bulbs were crocus instead of tulips when I planted them. "Are you kidding?" I asked. I have no idea. This is my first real flower garden, so I haven't a clue what the difference would be. The only bulb I can recognize is lilies, since they are so distinctive. It was great the CS Rep tried to make it out like it was my fault, rather than theirs. Needless to say, they are offering me a credit on the bulbs. However, I hate to pay shipping (again) on bulbs that they messed up on the first time, no matter what sort of credit they are offering.
So, I'm downgrading my rating after that little incident and will never order from Henry Field's again.
|On Jul 16, 2007, sweetpeaDC Arlington, VA wrote:
This is NOT a reputable firm. I was offered "$10 off $30 order" as a first-time customer, but the $10 was not applied. I was offered "one plant with each plant bought", but the extra plants were not included. When no one responded to my queries, I checked a customer page and found a note, in teeny tiny type, saying plants would be shipped in OCTOBER, long after the growing season is finished. Now I am sorry I ever gave these guys my card numbers, as I'll have to check my credit statements forever. Caveat emptor.
|On Jun 6, 2007, jt0791 Pembroke, MA wrote:
bought 3 mountain laurel and one columbine... the packaging was fine but the 3 mountain laurel were in horrible shape dried out roots cement like..... leaves are very brittle...will not order ever again
|On Jun 5, 2007, Wandasue South Webster, OH wrote:
4/02/2004--I ordered 180.00 us dollars) to henry fields company, when I finally received the ordered it came in 2 different deliveries, Everything was dead, the plants had no dirt on them, they look dorment, so I thought thats how they shipped, come to find out its 2 years later after planting and nothing I have nothing its all dead, I ordered several garden seeds and plants, strawberry plants were suppose to be free for ordering over 50 dollars worth of merchandise, well I never received them.
|On May 31, 2007, greeneyes45 Pleasant Prairie, WI wrote:
Placed order 08-23-2006 with a promised ship date of Strawberry Plants in March 2007. Then the date was changed to April and then May and now June 2007. No plants and no communication from company. Will never shop here again.
|On May 12, 2007, fun2garden Jefferson City, MO wrote:
HORRIBLE MATH SKILLS! I ordered 2 sets of the football mum collection and 1 set of cushion mum collection last spring. That was a total of 18 plants. The plants did not bloom at all last year. This spring, none of the plants returned. I contacted the company. A representative stated that a replacement would be shipped. Upon arrival, I was eager to open the box and plant the mums. However, was shocked to see that only 1 cushion mum was sent. Note to Henry Fields: 1 is not equal to 18!!!!!
|On Apr 14, 2007, anna11 Singapore
I am from Singapore and I ordered seeds and bulbs amounting to about US$220 from Henry Fields for shipping to a friend in Ukiah, California. When I ordered, the customer service was very helpful and I was very thankful and posted a hard copy of the order, shipping address and check and even a thank you card to them. A few weeks later, my friend in America received a letter from Henry Fields informing us that the prices on the plants had gone up and they would not deliver a single plant to us. I went back to the website, reordered using the new and more expensive prices to make up the same amount of $220 and emailed the order to them. I also posted a hard copy of the letter to them. In addition, I also requested my friend from Ukiah to post a copy of the new order and the letter we received from Henry Fields to them.
|On Mar 31, 2007, blue66 Boaz, AL wrote:
I ordered 175 strawberry plants about 3 weeks ago and shortly after ordering them I received a e-mail confirming they had been shipped. They have been in shipping for 10 days and still no strawberry plants. I called them and they told me this was normal, well if it's normal I certainly won't be ordering from them again.
|On Mar 1, 2007, jstruchko Archbald, PA wrote:
On 2/8/07, I ordered thru the mail a few seed packets,some angel trumpet vines and some peach trees. I also ordered the 71550 peach tru gold std 2-4' and the 71548 apricot sugar pearls sd2 fruit thee. I received my order in the mail today informing me the fruit trees are no longer available.In Addiition, the order states if there is a credit, which my order has, you may use this credit toward another purchase. I had ordered from this company in the past and have been told in
|On Feb 28, 2007, dmacmtb Mountain Rest, SC wrote:
Ordered 2 apple trees online (which arrived in good condition). The order total on the website and email confirmation was $28.75. When I received my order they charged $31.80. I was using their $50/$25 off discount. The website included shipping towards the discount.
|On Oct 17, 2006, chunx San Diego, CA wrote:
I hate the bait and switch theme these companies use that are owned by Gardens Alive. This morning I tried to order seeds from Henry Fields using coupon codes. Each time you would click on one using a link, the price would go up on the items. For example, going directly to their site it would say all items are half price. If you used a coupon code, even for free shipping, the prices would revert to full price. I wanted to order 4 packs of seeds and it would have cost me $6. for shipping. If I used the free shipping coupon code, the price of the seeds jumped up and it cost about the same. My suggestion is to stop the promotions and just sell the stuff at a normal profit and stop the nonsense. I didn't order and won't. I also noticed on their site that if they are out of something, they substitute at their discretion, not mine and I don't get a choice. Actually, I do get a choice. The choice is to forget them.
|On Jun 1, 2006, BusterKing Greensboro, NC (Zone 7b) wrote:
Everything I order from Henry Field's comes in dead, molded, or on its last leg. Some of the "plants" (if you can even call them that) are not worth my time or trouble in planting, but, as service reps recommend, I do it anyway. Neighbors laugh at me, and call me the crazy lady for planting dead plants. Even the kids know the difference, and point.
On June 6th, 2006, BusterKing added the following:
A customer service person emailed me today, saying that they would help me with my order problems. Keep your fingers crossed!
|On May 25, 2006, pauley Travelers Rest, SC wrote:
Purchased 4 rose bushes last year. When trying to find out about my order last year, received the same form letter via email 4 times-had to call them to get the answer.
|On Jan 17, 2006, signalfire Signal Mountain, TN wrote:
I ordered strawberries and asparagus early last spring. The junebearing strawberries and asparagus arrived on time and in good shape. The everbearing plants were backordered. By the time they came it was HOT and only 3 of 50 survived.
|On Jan 9, 2006, desotodawn De Soto, MO wrote:
On 11/20/05 I received the "latest email specials" from this company - seeing a great deal on a heating cable I placed my order the same day. After waiting the "4-6 weeks" no news from Henry Fields, now we're into seedling starting time - I call the customer service people and find that my order had been cancelled. When I questioned why the order had been cancelled I get "sorry no longer out of season/out of stock". Since when is mid January out of season for seedling starting? Or is this a matter of having 1 or 2 of the items actually in stock? Baiting - hoping you order some of the other "wonderful" Henry Fields products?
|On Jul 19, 2005, tomato2 Placitas, NM wrote:
This company's "specials" are rejects or culls. 75% of their Daylilly collection died (locally purchased plants did well). I also ordered grapes, and they came with no water-holding media on the roots and loosely wrapped in plastic. Very dead. Replacement plants the same. Asked for my money back and have received nothing. DO NOT DEAL WITH THIS NURSERY.
On Jul 19, 2005, Henry Field's Seed & Nursery responded with:
On Aug 19, 2005 12:54 PM, Henry Field's Seed & Nursery added:
This customer had been responded to on July 19. He was asked to respond with his account information so we could take care of refunding this customer for the order. As of today we have not received a response."
|On Apr 20, 2005, babawawa Holly Springs, MS wrote:
I'm not complaining against a company, but not enough information. I had placed an order to Henry Fields, back in February. It was for a weiglia and a quince. When I received them, I put them in pots, but neither one did anything. I called the number on my Henry Fields packing lable. Imagine my surprise when the phone was answered by Michigan Bulb! The girl I spoke with told me that they were affliated with Henry Fields and they also sometimes answered their phones and took orders for them. Is it possible that they could also fill orders for Henry Fields? The order was taken care of and replacements will be sent out. That isn't the problem, the problem is that I NEVER would order again from Michigan Bulb, or anyone affiliated with them. I have had too many bad experiences with them and had I known that Henry Fields was affiliated with them, I never would have ordered from them.
|On Apr 13, 2005, 75751 Fort Mill, SC (Zone 7b) wrote:
I have just received my order of a pink butterfly bush.
On June 24th, 2005, 75751 added the following:
NEVER AGAIN! I finnaly received the butterfly bush special
(3 bushes) today 6-23-05. The company substituted one
color for another(I guess that's ok) however, the company
charged ME for the subsitution.
I spoke to Miranda in customer service about this situation.
Hopefully, everything is corrected. No, I will not order from
|On Jan 9, 2005, flagisld Hayward, WI wrote:
I placed an Internet order with Henry Fields in March 2004. I used my credit card to pay for the order. The order was processed online and I assumed everything was fine. I received my order and never thought anything else about it. On January 8, 2005 I just received a late notice letter informing that I owed Henry Fields for the March order. I was given 5 days to pay the amount or I'd be charged a $10.00 late fee. Apparently they do not process credit card orders until the order is shipped. We had switched credit card companies and I had never thought anything about it. Why hadn't Henry Fields ever notified me? I was livid from the whole tone of the letter. Apparently they don't keep their accounts straight. I thought it was horrible customer relations. I told them to take me off their mailing list and I will never orderf from them again. Their credit department should go for P.R. training.
On January 10th, 2005, flagisld added the following:
My point is what kind of company waits 9 months before they notify you of a problem, then send a "late notice" letter with demand for payment within five days?
|On Mar 9, 2004, olddog Colfax, LA (Zone 7a) wrote:
I WILL NEVER NEVER ORDER FROM HENRY FIELDS AGAIN. EVERY THING WENT WRONG. LOST THE ORDER 3 TIMES. IT WAS 6 WEEKS TO GET THE ORDER.
|On Feb 11, 2004, yardener Greenfield, OH (Zone 6a) wrote:
I have had some success with their fruit trees, but they are small and for the price you can find a better value at a home center. I've had below average success on everything else. Over 50% of their product is either dead or dies shortly after arrival. The other problem has been never knowing for sure when things will arrive. It's been my experience that they send to early or to late in the season, and thereby you have to make an extra effort to nurse it to life.
|On Jan 11, 2004, kyrabear wrote:
My first and last order from Henry Field's was several years ago. I had placed a small order just to try them out, and I'm glad I didn't spend more than I did. I ordered a Joseph's Coat rose which put out three leaves, then died. Same with the Bleeding Heart- three leaves, dead. The plants that did live were mislabeled. The strawberries I ordered were supposed to be runnerless, but within no time at all they escaped the pot I had them in and took over a patch of the garden. They make a cute groundcover, so I guess it's not all bad. I also ordered a "Grab Bag mystery tea rose", which turned out not to be a tea rose at all. It's a monster of a rambler which has been named "Rozilla" and has torn down every attempt to control it. It's pretty, but not what I ordered. The worst part though, was the free gift with order they sent. It looked like dead sticks in a bag, and it was labled "Fragrant Pinks". Ever the optimist, I planted it anyways. It wasn't dead, but it turned out to be Lamb's Ear, and I'm still trying to get it out of the garden. I got suckered in by the pretty pictures in their catalog, but never again!
|On Dec 19, 2003, rschuele wrote:
Last Summer I responded to their (Henry Field) "clearance sale" and purchased seeds and legume innocculent. The order came ( grab bag ) and were over-stamped as current, but clearly outdated. I complained ( via e-mail) but received no reponse. COMMENT: All of these mergers are killing us poor gardeners. Soon, some India office will attempt to explain my problems with early wilt on tomatoes???? BUY FROM FAMILY OWNED BUSINESSES, NOT THESE MEGA-MERGERS! The merger pile is also growing here in Indiana at Gardens Alive! Check address changes. I note that Shumway, that venerable old line-drawing heritage catalog company has "moved" from Rockford to South Carolina and back to Randolph, WI ( Jung). WILL IT NEVER STOP????
|On Nov 6, 2003, Blueberrynut wrote:
Ordered one blueberry plant and two different Daylilies
|On Jul 24, 2003, jcgardengirlmn wrote:
Ordered seeds last winter. Planted oregano, bunching onion, and parsley in flats and lettuce outside. Oregano and parsley survived, onion didn't even attempt to sprout and same with lettuce. I wrote them about onion (particularly noting that the onion seed wasn't dated for current year), they gave me refund. Thought I had ordered plants from them last fall but was confused to find in my files that they were from Gurney's. The dual companies thing probably makes sense. Plants are growing fine but seeds have major problem with viability.
|On Jul 10, 2003, Giskin San Francisco, CA wrote:
Bulbs and plants ordered Spring '03 very small and in poor condition (fungus, black, dry, etc.) Many did not survive. About 15 items were ordered via charge card, resulting in nearly as many separate charges to my card as plants are shipped from different addresses. Moreover, they said I wasn't charged for blueberries they ran out of, but the total charged to my charge card was only $1.00 less than the amount that would have been charged had all items been shipped. I called them long distance to resolve, but neither telephone call or e-mails resolved the matter. (They no longer have a toll-free number.) This is not the Fields I dealt with in the past. And for those who don't know, Fields and Gurneys are owned by the same people, and the products and service has declined sharply.
On April 4th, 2004, Giskin added the following:
I gave this company a chance again this year because I wanted rhubarb, and not that many companies stock/sell it.
Again this year there were small, multible shipments with corresponding small, multible charges to my charge card. (Somewhat difficult to keep track of.)
And the last part of the order, which contained the rhubarb, was given three different shipping dates. As of last contact it was sometime in the future, definate shipping date unknown. Given my region of the country, I should have rec'd it in March.
I cancelled the outstanding items - am still waiting to get confirmation on that cancellation. I had hoped they were trying to come back, but nothing has really changed.
I won't order form them again.
|On Mar 30, 2003, headnurse wrote:
I have ordered from Field's for over 20 years and had good luck with the merchandise until the past 6 years. Live plants and bulbs especially either died or would not come up. I ordered 10 Purple Asparagus Crowns, only 8 arrived and the roots were completely mildewed. They sent replacements, which were in the same condition. I made another phone call informing them of the plant's condition and was instructed to soak plants over night then plant them, that they would be fine. Wrong! Not one grew. The next year only 2 of the 6 Raspberry bushes made it and those died the following year. Last year, none of the flowering plants lived and only 1 of the 3 Astilbes made it (At $4.25 each) The whole order came to around $35. That was my last order with them. It's not worth the aggravation and loss of money.
|On Mar 12, 2003, davidm wrote:
This company must be related to Gurney's. They both offer coupons, are in Indiana and offer very small plants. Forget the coupon and go to your local Wal-mart or Lowes and get bigger plants for half the cost...oh and did I mention I placed my order in January and half of it is still on backorder...and you cannot contact them via their site do to an error and you can spend some of your hard earned cash waiting forever on their long distance line...you get what you pay for....if you get it at all
|On Mar 11, 2003, winstonharley wrote:
I won't order from Henry Field again. I have ordered from them for several years and have been very satisfied with my plants and seeds. This year I placed my order via the internet and was told I should receive my seeds within 7 days - after 10 days I called them and it took over 30 minutes for them to find my order. They kept insisting that I hadn't really ordered from them. Once they found it, they couldn't tell me when my order would ship. A manager was supposed to call me back within 4 hours but no one ever called. I waited a couple more days and called back and went through the same thing again, they kept insisting that I had never ordered. They finally found the order and had no idea why the seeds had not shipped. I told them to cancel the order and I'd buy from someone else. So far, my credit card has not been charged for this order, but I would not be suprised if the charges show up at some point.
|On Feb 5, 2003, HALSCOTT_98 wrote:
I placed an order in February of last year, oh what a mess,I ordered apples tress, never received them, I ordered a peach and a plum tree, received two and charged for two
|On Jan 18, 2003, growing Osceola, WI wrote:
I received my order in parts over two years. The first part I received the seeds did fair and about half the bulbs grew, but they replaced the bulbs the next year. My rose grew but wasn't a rose. To this day I have no idea what it was. I called and they even said it wasn't a rose but they had no idea what it could be. I was to take it to my extension office and see if they could tell me what it is. However they would send a replacement in the spring. I asked if I had to keep the papers that came with the order and was told that it was in the computer so I wouldn't have to keep anything. The rose would be shipped at planting time. Well it never arrived so I called. Was told it had been shipped and should be here in 10 to 14 days. When it didn't arrive I e-mailed them. They said that it had not been shipped and they don't show a order to do so. They had conveniently lost the order. Finely I just gave up but will never place a order with them again.
|On Dec 19, 2002, LPP88 wrote:
I've been a long customer of Henry field's with general satisfaction. Recieved only part of order last year order. Late into the spring, I cancelled since it was past planting season for the items concerned. They said they would give credit, but did not and I forgot about it.