I've ordered a few times from this company. All of the times I've ordered I've been shorted plants, but still charged for them. I did email to ask were the missing plants were, but received no reply. Other times plants were omitted from my order and invoice (quantity on invoice showed as "blank", even though they showed up in my confirmation email.) I assumed this was because they were out of stock, but the said plants were still shown as available on their website. The prices are cheap, but you get what you pay for (small plants.) On the positive side I did receive my orders fast and all of the plants were healthy and are still thriving. I would say order with caution, and be sure to count your plants when they arrive!