On Apr 19, 2013, michigansucks Granite Falls, WA wrote:
Shipping dates kept getting bumped up so that the plants took about a month longer to get here than I was originally told.
They had no clue what my growing climate was like even though they claim that is what determines their shipping.
Waited so long for these plants that I ended up going to local vendors to get them. The akebia I got locally, for the exact same price Michigan was charging, was about 4' tall and in full bloom. The one from Michigan was about 4" tall. Some had moldy dirt, and they even packed a slug in with the plants.
I still haven't received the rest of my order, but after what has come so far, I sincerely do not hold out high hopes for what is coming. I will NEVER buy from Michigan again, and would NEVER recommend them to anyone else. Buying locally you get better deals, better plants, and not all the frustration and headache of dealing with their "customer service" reps, who really don't know much of anything.
I ordered plants on 4/2/13 and the ship date keeps getting pushed back. I have emailed customer service and I have not gotten a reply, therefore no answer. Every day when I check on the website to see the delivery date it has changed, and now it's into mid-May. It's 80 degrees here every day now! I'm ready to cancel if I don't get them this week but I don't even know how to do that at this point.
On Apr 15, 2013, BayStorm Hendersonville, TN wrote:
Twenty years ago I ordered Cardinal Flower from Michigan Bulb and they sent me Bee Balm. Their fine print says they have the option to substitute anything, but you don't see that very fine print. So I gave them another chance a few weeks ago and my Toad Lily arrived dead. They don't have an 800 number to call. They only have email or (customer pay) fax as a contact. They just aren't real people friendly. I really don't know how they stay in business....
I ordered a PurplePeople Eater Trumpet Vine a month ago and it arrived DEAD! I contacted them with a compliant and, surprisenly, they sent me a replacement several weeks later. The replacement arrive a couple days ago and it was destine to never bloom as there was more potting soil lying loose in the shipping box that was around the root system. Oh, and it was dry as a bone. I think under the circumstan ces they should just refund my money and we'll both go our separate ways. I wrote them the same hour as the plant arrived and they've yet to contact me. BAD experience. Don't waste your time or money with them.
On Apr 11, 2013, brown_eyed_girl Pooler, GA wrote:
I'm a "new" gardener coming up on the 1yr anniversary of buying my first home. Tired of looking at my bare yard and on a tight budget, I looked for something cheap to help start my landscaping. I found Michigan Bulb. I placed my 4th order with them this morning and so far, I've been very pleased with them. Their website is incredibly easy to navigate, discounts abound and the plants I've received were well-packaged and healthy. I got my first order about 4 weeks ago and the growth is simply amazing. No better way to boost a beginning gardener's confidence than seeing your plants more than double in size in 4 weeks. Although I'm sure the climate helped (Savannah, GA), it's only further inspired me. I purchased several types of plants, including hydrangeas, butterfly bushes, lilac, rhododendron, hostas, grasses, hens, foxgloves...the only "bad" plant I had was the Liriope I ordered. It was dried out when it arrived, but I planted it anyway and then it just went kaput. The really great thing was, after giving it sufficient time to thrive, I emailed MB and they immediately issued an order for more, no questions asked. I don't expect miracles. They are plants after all. So if a few don't make it, I'm happy to know that MB will replace it. That's just good customer service. In any case, I noticed in many of the reviews of the plants on their website, there were several complaints about size or things arriving as "sticks". For this price, I wasn't expecting much, but I am truly amazed at how well, and quickly, everything has grown. My hostas, for example, arrived as lumpy potato-looking things with roots. Planted them and after only a few days, green leaf "spikes" were up out of the ground. Now, my pots are filled with big green bouquets of leaves. That's satisfying.
Posted on September 23, 2012, updated April 6, 2013
Excellent Experience! Healthy plants. Great packaging! Placed my order early summer(I did know that plants won't ship until fall). You do pay for your plants upfront,but they don't forget about you, they send you an email every month with an order status update. I appreciate that!
Just recieved my order of different kind of pholox,zebra mallow,tidal wave clematis & blue bird rose of sharon. Plants are not as small as others say. They are normal young plants that are ready for planting. Each packaged plant had
lots of green leaves on them. I will buy from them again.
I ordered from Forest Farm,Antique Rose Emporium,Garden Harvest Supply and Park Seed and now will buy from Michigan Bulb also. They are all excellent companies!
S.V. Salisbury, NC
On April 6th, 2013, nclivin added the following:
My Tidal Wave Clematis just shot out of the ground after some rain and sunshine this week! Phlox appears to be waking up also. Zebra mallow is getting taller! Blue bird rose of sharon is potted and kept in the house for now. We had a very cold winter here in NC. Very happy with my purchase!On Apr 6, 2013, Michigan Bulb responded with:
First year of gardening , and this is my fourth mail order received from my fourth company. :)
Very VERY pleased with what I've received for the most part. Some of the dahlias I ordered are HUGE (need two hands to fit the tuber system in!), others are 2-3" tubers of 2-8 in each bag. Very happy. I also ordered irises, daylilies, hydrangeas, roses, gladiolus, daffodils, lilies, and strawberries. Everything looks great - even one daffodil bulb has a bit of green showing, and will be potted right away!
The roses look great even through they are small (totally expected from the description) - lots and lots of new leaves and healthy growth on them. They will also be potted right away, likely kept in pots for a season while I wait for them to grow. :)
All but one hydrangea look great, all will still be potted up for one season to baby them a bit. That hydrangea that doesn't look too good is the biggest of the ones I received and likely is just dormant, so not a concern at all - all the others are green and growing though!
Only two concerns.
1) The gladiolus bulbs are TINY! They are supposedly 8cm bulbs (I'm guessing that's around the outside of the bulb?). End of my thumb tiny! I had recently purchased bags of 50 mixed color glad corms from Walmart that are ginormous in comparison for about the same price! Oh well, not too big of a deal. :) But the flowers will be a lot smaller from those than the other glads for sure!
2) One of the dahlia tubers ( 'Deutschland', large red) I'm not sure of survival. In the bag is a 2" stem connected to a tiny 1" tuber and a GIANT tuber that is currently about 6" long, over 1" thick at the widest, but the end of it was chopped off - so I have no idea just how big that tuber might have been in reality! I don't know if a chopped tuber will grow or not, but I'll try it. :) There was also a thin stringy tuber that's about 3" long but maybe 1/4" wide that is connected, but will need feeding up before it could flower I'd think. Considering the other dahlias I received, it's not a huge concern. The other red dahlia clump received is a cluster of about 6, 1/3" to 1.5" ROUND tubers (like a ball!), and I am fairly sure I'll get some decent flowers from them this year anyways.
Very happy with my order overall. I'll update if I find need to (outstanding results, bad results, that one tuber still grew, problems with future orders, etc), but I'll be ordering from them again for sure! :D
Oh, and only other concern? My ground is still frozen, and I'll not be planting for about 2 weeks. Luckily I have a cool area of the garage I can store them in! :D I can't wait to plant and see them grow!
On Mar 27, 2013, Michigan Bulb responded with:
"On Mar 28, 2013 12:04 PM, Michigan Bulb responded with:
Thank you for your posting. Just let us know if there are any problems and we will take care of them for you. Happy Gardening!"
Another company whose products have gone downhill over the years. They have replaced some plants--with more inferior plants that do not thrive. (recently 6 raspberries & a gogi berry).
they also owe me an amsonia, but am unsure I will receive it since their replacement policy has apparently changed.
Might as well plant $10 bills.
On Mar 26, 2013, Michigan Bulb responded with:
"On Mar 26, 2013 4:28 PM, Michigan Bulb responded with:
Thank you for your feedback. I would be happy to check on your reship for you. One of our customer service representatives will contact you for your account information and also help with anything else you may need."
I ordered a miniature rose collection. 5 roses times 2 and the roses are beautiful! The plants are healthy and green and one has a bud ready to open. In addition I also ordered a miniature climbing rose. That also is a beautiful young plant. All of the plants are of good size and very healthy!
Thank you so much!
On Mar 13, 2013, Michigan Bulb responded with:
"On Mar 14, 2013 11:21 AM, Michigan Bulb responded with:
You are very welcome. Thank you for sharing and enjoy!"
On Mar 11, 2013, docknee Murphy, NC (Zone 7a) wrote:
I have used this company many times in the past with no issues. This year I ordered a number of tuberous begonias bulbs. These bulbs are not inexpensive for the average gardener. When they arrived I found a few of them had rotted to the core with mold. Of some 15 bulbs 4 or them had rot. I emailed them on a Sunday and Monday morning they advised a complete reship - more than I expected as I would have been happy with them replacing the 4 bad bulbs. No, ship it back to us, No hassel, Prompt service by Kelly in customer service. A reason to go back.
On Mar 11, 2013, Michigan Bulb responded with:
"On Mar 14, 2013 11:20 AM, Michigan Bulb responded with:
Thank you very much for sharing we do our best to provide quality service and quality products. Enjoy your garden!"
Products are good !
Mail innovations shipping for southern states (UPS transfer to USPS) is not a good choice , since it takes extra 2 days in transit when package is in the same city . (Don't you dare to miss USPS carrier and miss delivery because You have to call for redelivery and add more days to transit time ).
You need to ship customers choice to meet customer needs.
On Mar 8, 2013, Michigan Bulb responded with:
"On Mar 11, 2013 8:39 AM, Michigan Bulb responded with:
Thank you for your feedback, we appreciate you suggestions and I will pass this along."
Posted on February 1, 2013, updated February 2, 2013
Posted on September 30, 2010, updated February 1, 2013
I, too, have been dumped by Michigan Bulb. Apparently, through no fault of my own, they have determined that I requested replacements or refunds for 80% or more of my orders. It is not my fault that the plants did not survive or thrive. In addition, what am I expected to do if the company sends me less than healthy plants or mushy bare roots. One example was 6 poppy plants (bareroot) for $2.99. Cheap, yes. But, should I as the customer expect that a company in the gardening business would send mushy, rotted bare roots? The replacements were even worse. I wonder why they even bother. As a friend said to me - they're not selling plants. They're selling dreams. It was a dream of mine to have a beautiful garden with plants that I was not able to find locally. Now, while my friends are enjoying their gardens with locally purchased plants, I am still dreaming about the garden I hoped to have - the dream that the Michigan Bulb catalog promises. They do offer the guarantee, which is great - but I want to enjoy plants - not constantly asking for replacements and refunds. I have requested refunds for everything I ever bought from this company - so that we can stop the nonsense. If there is anything that I've missed - I hope they will kindly refund all of my purchases. I will no longer have to worry about asking a company to stand behind its products for as long as I garden.
Michigan Bulb customer 01084102
On January 31st, 2013, GuyInTheField added the following:
On January 13, I received an email that there was still time to place an order with Michigan Bulb. I get their emails on a constant basis. So, I thought I'd give them another try. On January 14, I placed an order. They gladly accepted the order and charged my credit card. On January 15, they even sent me another email thanking me for my order and telling me that I qualified to order more merchandise and use a $20 or $40 or $80 coupon against orders that would be double those amounts. I was excited about being able to place an order since I wanted to try the Knockout Roses and Russian Sage. I also wanted a Clematis and they had one that looked nice. Today, I was reviewing my credit card statement, and much to my amazement, Michigan Bulb had cancelled my order. There was no notice to me that they are in business to accept orders, charge the customer's credit card, and then simply cancel the customer's order without notice. Perhaps it is for the best. Knowing full well that their merchandise is subpar, I had wanted to give them another chance after having read some of the reviews on Dave's Garden. Maybe I was dreaming that they might have improved their products. But, as a friend of mine keeps telling me, "they're selling dreams - not plants that will thrive and make your dreams come true." Oh well, perhaps it's for the best. I'll simply plant some seeds like I did last year and not deal with the junk that Michigan Bulb sends and then make you believe that the stuff will thrive and survive more than a few months or one season. BUYER BEWARE - they only have a 30 day guarantee now - not the unconditional like they had in the past. So, even though I inquired, and they stated that they know some items take more than 30 days to break dormancy - I think they can tell you to "go scratch" (as my Mom would say) if you don't complain about a plant within 30 days - even if it needs time to break dormancy.
Reverend Mike Bell
Customer 01084102On February 2nd, 2013, GuyInTheField added the following:
Shown below is the response from Michigan Bulb, as I had expected. Don't expect that they'll honor the guarantee. The guarantee period is now so short, 30 days, I don't know why anybody would want to order plants from them. Oddly enough, even though they've said they don't want to honor any orders from me, they keep sending me emails and catalogs offering to sell me products.
As mentioned, here is their reply:
Thank you for your email. I apologize for the inconvenience. After reviewing your account we have found that you have returned 80% or more of your purchases with us and a reship will not be issued. It appears that our company's products are not a good match for you, and we regret that we have been unsuccessful in satisfying your gardening needs. We're somewhat puzzled by this, because we do strive for 100% customer satisfaction, and in most cases, achieve it. This can be evident by our devoted customers who purchase year after year from us and by the many testimonials we receive from them.
Any pending reshipments for unsatisfactory product and all new orders will be cancelled. Any payments made will be refunded to you under separate cover.
A refund has been issued for your recent order in the amount of $53.69 on 01.29.13. Please allow 2-3 business days to see the refund back on same card. Again, we're sorry our products have not met to your satisfaction. Please accept our sincere apologies for any inconvenience this may have caused.
Customer Service On Feb 2, 2013, Michigan Bulb responded with:
"On Oct 6, 2010 2:10 PM, Michigan Bulb responded with:
Thank you for feedback concerning the problems you have had with your orders. We regret that we have been unsuccessful in satisfying your gardening needs. We do strive for 100% customer satisfaction, and in most cases, achieve it. A customer service representative will be contacting you and check into your account for you."
Posted on May 28, 2011, updated January 30, 2013
Posted on May 23, 2011, updated May 28, 2011
Posted on May 23, 2011, updated May 23, 2011
I bought butterfly and humming bird garden as well as three seasons cutting garden from them. The shipment was supposed to arrive by mid April according to their website (Zone 5 MI) but few weeks later suddenly their website is showing they will arrive in June. We are already running behind on planting, and we have very short summer in Michigan. I'm not betting on my gardens doing well/surviving after they arrive. Too bad I was going to order some more from them based on the service and quality of the plants. But I don't think I will ever order from them again.
On May 23rd, 2011, purrrz added the following:
edit: i meant the shipping time was from April to mid may for zone 5 when I placed the order (I liked the scheduled timing that's why I ordered from them instead of others). But according to the customer service rep some of the items aren't ready to come out yet and they might have to ship them next year's spring if they aren't ready soon. Uh.. hello, don't sell stuff if you can't abide by your own shipping schedule. On May 28th, 2011, purrrz changed the rating from negative to neutral and added the following:
The plants /bulbs arrived yesterday. So far most of them seemed acceptable (I wasn't hoping for much at this price). I'm putting them on life support as a precaution. I will change the review based on how they do in the garden.
But I do give them credit for listening to my complaints in davesgarden. On January 30th, 2013, purrrz changed the rating from neutral to positive and added the following:
Sorry for the late update. But that is how long it took for me to give an accurate review. The first year of receiving the order the plants did not do very well (some of them died) others barely grew. However, from second year they have bloomed beautifully. So I can honestly say that 90% of my plants have survived and doing well after experiencing Michigan winter. Looks like I will be placing another order this year (will post another review based on the experience). Thank you Michigan Bulb for your prompt reply. On Jan 30, 2013, Michigan Bulb responded with:
"On May 23, 2011 12:31 PM, Michigan Bulb responded with:
Thank you for letting us know of the problem with your order. A customer service representative will be contacting you for your account information to check on your order and find out when it will be shipping."
On Jan 14, 2013, sfazzino Cuyahoga Falls, OH wrote:
I have been buying from michigan bulb for over 10 years and they have been a good company to deal with providing a nice variety of plants at a decent price. But oh to my suprise they know longer are offering the lifetime guarantee and any plants you bought in 2012 are now subject to a 30day guarantee. I called to find out when this happened and all I was told is that it happened in 2012, I asked why old customers like myself weren't notified about the change but could never get a concrete answer. 30days just does'nt cut it for me
On Jan 14, 2013, Michigan Bulb responded with:
"On Jan 24, 2013 3:46 PM, Michigan Bulb responded with:
We appreciate your posting. Our change in our guarantee is listed in our catalog as well as on our website. We do our best to ship healthy quality plants and bulbs.We understand that there are exceptions to our 30 day guarantee. We also understand that items such as bulbs and bareroots may not show signs of life until the spring, if planted in the fall. Also, these items may take longer than 30 days to break dormancy and begin to grow, if planted in the spring. When dealing with plants and bulbs there are certain characteristics of the plants that may not be known within the 30-day guarantee timeframe. If you purchase plants or bulbs and after 30 days find that the color or type is not what it should be, we would make every effort to satisfy your request. "
I've ordered from Michigan bulb for years. Last time I ordered was last spring. I ordered a 3 in 1 apple tree, 2 banana trees, strawberries, and dahlias. When you first get them they don't look like much, but once you plant them they take off and look great.
On Jan 13, 2013, Michigan Bulb responded with:
"On Jan 16, 2013 4:31 PM, Michigan Bulb responded with:
We appreciate your feedback. We do sell the "value size" plant but our plants do not suffer from transplant shock and are easy to plant and you will be amazed at the growth and how well they adapt."
I've ordered several times because they have great clearance sales. I've always received healthy items. The only drawback is that they occasionally break up orders and an item might arrive much later. But again, always good quality, healthy plants.
Here's why I like Michigan Bulb... I mixed up some daylilies and (wrongly) thought that Michigan Bulb had sent the incorrect item. I posted this on their website in a review of the product. Months later, someone at Michigan Bulb read my review and issued me a credit to be used in my next order. I never asked for a credit or replacement. They simply took it upon themselves to make it right (even though I was actually wrong -- oops).
On Jan 7, 2013, Michigan Bulb responded with:
"On Jan 16, 2013 4:27 PM, Michigan Bulb responded with:
Thank you for sharing, we appreciate you letting us know. We always strive to have the best quality plants and service for our customers."
On Oct 15, 2012, RebeccaLynn Winston Salem, NC (Zone 7a) wrote:
Posted on May 7, 2012, updated October 15, 2012
Posted on April 1, 2012, updated May 7, 2012
Posted on September 27, 2011, updated April 1, 2012
Posted on May 17, 2011, updated September 27, 2011
Earlier in the spring, I saw an inexpensive "deal" from Michigan Bulb for red border lily bulbs. I decided to place the order, even though I had seen several negative reviews in Garden Watchdog. They arrived, looked fine, and I planted them. They are on the verge of blooming now, and I am pleased. I will order from Michigan Bulb again.
On September 27th, 2011, RebeccaLynn added the following:
The Red Storm border lilies bloomed beautifully. Unfortunately, the rabbits munched on the leaves until only stalks were left, so on June 1st, I placed another order for Red Storm border lilies. Today, September 27th, the bulbs arrived. They are good sized and firm. I am pleased.On March 31st, 2012, RebeccaLynn added the following:
The Red Storm plants have emeged and are looking good. Even the ones that the rabbits ate have come back up.On May 7th, 2012, RebeccaLynn added the following:
My Red Storm border lilies from Michigan Bulb are in bloom! So pretty!On October 15th, 2012, RebeccaLynn added the following:
Last week I received my order consisting of about 2 dozen lily bulbs and 3 foxglove plants. The bulbs were medium sized and healthy, and the plants looked good also. Everything was well packed. Everything is planted now. All that is left to do is hope the squirrels don't dig up the bulbs and wait for spring 2013 to see the beauty. Another good experience with Michigan Bulb Company.On Oct 15, 2012, Michigan Bulb responded with:
"On May 18, 2011 11:15 AM, Michigan Bulb responded with:
We really appreciate you posting your experience with our company and we look forward to your future orders. Happy Gardening!"
On Oct 7, 2012, dreamer62 Helena, MT (Zone 4a) wrote:
I'v been reading the reviews on Michigan Bulb.
First, for those who got plants that were dead or died - the company does have a lifetime guarantee and will replace any item. They don't grow their own stock, or didn't when I was ordering, so what you're getting is coming from their provider direct to you. I have noticed that they have changed some things since I last ordered so that may not be the case now. As for ordering from other online sites like Gurney's, if you read the small print and do some research I think you'll find that many of them get their product from the same place as MB did when I was ordering a couple of years ago. If ordering a large amount and wanting high quality guaranteed then order from one of the more expensive companies. Also, as with anything mail order product, inspect and contact the company immediately with any problems. Contact with MB should preferably be by phone rather than email for a quicker response.
Second, Yes, they are cheap compared to most other nurseries, but remember you get what you paid for. If you want large plants that will almost always have no issues you have to pay for it - order from those more expensive companies. Cheap means you'll likely get the culls or smaller plants and that's only fair. I don't know any company or product where you can get high quality cheap. Buying plants is like buying groceries, clothes and furniture. The difference between MB and almost every other company is their LIFETIME guarantee. Other companies may offer a 1 year replacement but then make you feel like a fool/idiot if your plant doesn't grow even though they will replace it. Oh and if the replacement doesn't take then you're out of luck because the 1 year guarantee has expired. MB will replace and not make you feel like it was your fault, and if the replacements don't all make it they will replace those. And yes I've had to have items replaced over the years and ordered from various places and MB has always been helpful and pleasant. Also, keep in mind if it's on sale really really cheap then you will not be getting the same product as the regular priced item, as this may be their way of clearing the weaker plants to make room for new plants. If you look carefully you'll notice that the penny items or super sale items are also listed as regular items and there is a big price difference. You won't get the $5.00 plant for pennies on the dollar so don't expect it. Be realistic.
Third, out of stock issues and unhelpful customer service is not the norm. Since their provider is also providing to several other nurseries and orders are coming in all the time from different places it isn't unlikely that some will cross or arrive at the same time and create an 'out of stock' situation. Be graceful and either wait patiently or cancel and get from another source (keep in mind your new source may have the same provider). Only so many plants are grown and once those are sold the nurseries have to wait until a new batch is grown. If your experience with customer service is not up to par then call and ask for a supervisor. People always assume if someone is working customer service then they will be pleasant and helpful at all time and know what they are talking about - not true. Just as with any job sometimes the person hired is a dud and unless the supervisor is informed will continue to give the company a bad rep. Sometimes the person contacted is having a bad day and while that should not affect their job it's not always the case so again the supervisor needs to know. No company or person is perfect, take the bad with the good and go higher up the chain if necessary.
I have personally ordered several times from MB. One year I ordered from 4-5 different companies. Upon getting my orders I noticed that MB items were better packed than some of the other more expensive companies and of the same size or quality. One of the higher quality, more expensive companies did not have my item and issued a refund without contacting me to see what I wanted to do. I would have been more than happy to wait until they got more even if it meant a longer than necessary wait, but wasn't given the choice. Since this item wasn't carried by my usual nurseries I was out of luck and not happy.
As one reviewer said, the plants may be smaller than expected and need some babying, but be patient and you'll see growth and your garden will flourish.
Not trying to say MB never makes mistakes or messes up, just recommending an open mind and realistic expectations.
On Oct 7, 2012, Michigan Bulb responded with:
"On Oct 9, 2012 12:24 PM, Michigan Bulb responded with:
Thank you so much for your review. We truly appreciate you taking the time to share your experience with our company."
Posted on May 21, 2012, updated July 24, 2012
Today I received an email which indicated that the Rose of Sharon Bush I ordered in March is unavailable. No explanation, though they did apologize for any inconvenience! (I planted a garden with the bush as the center piece) I called customer service, the gentleman was
nice, but he basically could only make nice for the administration of MB.
I would expect at the very least, an apology, an explanation, and profuse apologies. I cancelled the order.
Also emailed customer service a week ago to let them know some of the plants I received were so tightly bound together, I could not separate them. (I plopped them in the garden as one)
I still have two outstanding orders...I am now concerned they are in jeopardy.
Any company expecting to be succesful must understand customer service. I am of the opinion, Michigan Bulbs does not.
I will not order again. So disappointing.
On July 24th, 2012, susanwad added the following:
I contacted MI Bulb at their service dept to inform them
that I never received a chocolate vine I had ordered, that though I had received a mailing of plants (attracting butterflies/birds) the bee balm were rotted thru (too much moisture) as were the cone flowers.
MI Bulb did not care to respond, so I am out both plants and money.
DO yourself a favor...do NOT order. The irritation, is not worth the savingsOn Jul 24, 2012, Michigan Bulb responded with:
"On May 22, 2012 10:04 AM, Michigan Bulb responded with:
Thank you for your feedback. We apologize for the inconvenience but unfortunately the Rose of Sharon Bush is out of stock for the season. A customer service representative will contact you for your account information and check on your remaining orders and will help with anything else you need."
On Jun 25, 2012, itsnic Fort Mill United States wrote:
I have ordered from them several times over the years with mixed results. I always have to order multiples of a product because not everything will grow. Out of 3 empress trees I have 1 big beautiful tree, the other 2 died shortly after planting. Recently, I ordered 2 banana trees, 1 looks great the other wilted and died both received the same care.
I love the selection but it is very disappointing to spend the money and take the time to plant only to watch it die right after.
On Jun 20, 2012, happymommy11 Palos Park, IL wrote:
I have ordered several times from this company and about 25% of anything I ordered has thrived. Several things happened to me:
1. I ordered hydrangea plants that died shortly after planting them. I contacted the company for replacements and they sent half of them claming the other half was out of stock and they would be shipped the following year. The half that was shipped only one survived (out of 6) the other half were never shipped the following year.
2. I ordered a tomato plant that became out of stock and I was issued a merchandise credit.
3. I ordered several bulbs and only a handful have bloomed.
4. I ordered a blueberry bush and it seems to be still alive but after 3 years it has produced only 2 blueberries and has not grown at all.
Meanwhile all the plants I have purchased from Burpee are thriving well so I know it has nothing to do with how I am caring for the plants.
I want to contact the company to ask for a refund but they do not show details from past orders so I do not even remember everything I ordered. I am very disapointed. Especially because I contacted the company about the hydrangeas and was told they would be shipped the following year but they never were and I was never issued a refund.
After taking advantage of their sales special, I received part one of my order from Michigan Bulb today. I have never ordered from an internet or catalog company before and after reading some of the negative remarks made here, and due to the late in the season ordering, I was afraid of what I would find. However, the plants were shipped quickly, were well packed, moist and in overall good shape. I am sure it helped that the weather was cool and accommodating. Some of the plants were small, like the pomegranate kiss carnation, and one of the hollyhocks was a bit pale, but I am sure it will green up now that it is planted and the other will grow bigger. Overall, I was well pleased with my plants and I will order from Michigan Bulb again.
On Jun 8, 2012, Michigan Bulb responded with:
"On Jun 11, 2012 12:06 PM, Michigan Bulb responded with:
Thank you for posting your feedback. We appreciate you letting us know how we are doing. Happy Gardening."
I received my order promptly, correct, and in good condition even though the box was partially crushed (something very heavy must have been on top of it during shipping). The air bag packing did it's job to protect the plants. One of the items I ordered was "Red" Hens and Chicks which was shown as bright magenta in their catalog, What I received was light green leaves with a pale reddish tint at the the base of each leaf. I hope the plants will redden up as they mature and the season progresses or I will be disappointed.
On Jun 4, 2012, Michigan Bulb responded with:
"On Jun 5, 2012 11:57 AM, Michigan Bulb responded with:
We appreciate your post. They should darken with age. Happy Gardening!"
I ordered the following this spring and all the plants came in healthy and have taken, many have new growth already. I have a bulb order in with them for the fall and am looking forward to it; the prices are great.
EMPIRE BLUE BUTTERFLY BUSH
CLIMBING JOSEPH'S COAT ROSE
RAINBOW LEWISIA MIX
EENIE ALLEGRO MINI DAYLILY
PURPLE PASSION ASPARAGUS
On Jun 4, 2012, Michigan Bulb responded with:
"On Jun 4, 2012 1:08 PM, Michigan Bulb responded with:
Thank you so much, we appreciate you letting us know. Happy Gardening!"
On Jun 1, 2012, icesilver Saratoga Springs, NY wrote:
I really wish this was a rave review of a product but it is not. Heres my story last year I purchased a,
Shade Garden, includeing 25 plant at $39.99
Of which only the lilies and trumpet vine are the only things that have come up, total of 11 out of 31 plants.
The Butterfly & Humming Garden, 31 plants $39.99
Again only the lilies and one lily of the valley have grown. Again only 11 plants out of 31 planted.
3-Season Cutting garden, 50 plants $69.99
Is the saddest garden of them all. Here only 10 lilies have come up. 10 out of 50.
The Red-hot Light post garden, 11 plants $39.99
Has done better then the rest. All but the painted daises have come up. 10 of 11.
After planting them and following the directions explicitly. I have a total of 42 plants out of 123 planted. Not a good ratio. I do not want to think about the money wasted. It is too sad. I canít believe someone would sell such poor products. I will have learned my lesson and will be buying my flowers from the local garden center from now on.
DONT waste your money!!!!
On Jun 1, 2012, Michigan Bulb responded with:
"On Jun 1, 2012 2:01 PM, Michigan Bulb responded with:
We appreciate your post and apologize for the problems with your plants. We do offer a lifetime guarantee One of our customer service representatives will contact you for your account information and get this taken care of for you.
I ordered 2 3-in-1angel trumpet items which were actually 3 angel trumpet plants planted together in one pot. When the items arrived, all 3 plants in one pot were dead; within days, 2 of the 3 plants in the other pot died. To date, only 1 out of 6 angel trumpet plants is still alive. I have emailed the company twice but have received no response.
On May 31, 2012, Michigan Bulb responded with:
"On Jun 1, 2012 1:59 PM, Michigan Bulb responded with:
We appreciate your post and apologize for the problems with your plants. One of our customer service representatives will be happy to help and will contact you for your account information."
Sometime in March or early April of this year I placed and paid for an order. Didn't arrive, waited , called, some story about UPS delivering to my post office. Waited, negotiated a re-ship, waited. didn't come, same story. Negotiated a refund in early May. Didn't come. Now just about June. Called today and they agreed to put it back on my credit card. We will see, but either way it's been either a bad experience or a date with crooks.
My Name (because This site says a copy goes to the company) is Vincent S. Ajello.
On May 29, 2012, Michigan Bulb responded with:
"On May 29, 2012 4:13 PM, Michigan Bulb responded with:
Thank you for your posting. We apologize for all the problems.One of our customer service representatives will contact you for your account information and make sure this has been taken care of for you."
I was skeptical about ordering from these folks. But, I saw an internet ad featuring plants for very low prices. So, I ordered some Honeyberries and a couple of Goji berries since they both are usually fairly pricey, I noticed a box that said I got $20 off a $40 order so I ordered some blueberries to get it just above $40. My total dropped to just over $20. I had some difficulty getting the order finished because the website had some kind of issues with my credit card. I tried again a couple of hours later and was successful. I received an order confirmation email and later another with a shipping window of May 28 to June 28. A couple of days later, I got an email saying part of my order had shipped. A day later, I got an email saying that the rest had shipped. Three days later, I checked the UPS tracking number and saw that both packages had been delivered to the Post Office. I entered a different ship to address so I don't understand why they shipped to my bill to address. I went to the P.O., got the plants and they look very nice. I don't remember a size being specified. The Gojis were pretty small and a little wilted, the Honeygerries were maybe 5" high and healthy looking. The Blueberries were maybe 14" tall and nice and green. The small "Biopots" made planting easy. As of May 26, all have been planted. Since the plants were healthy looking upon arrival, I wouldn't try to get them replaced if they should happen to die later. About all I can say is that so far, Michigan Bulb has provided satisfactory service and , on sale items, very good pricing. Where else can you get Honeyberries for $3.99?
On May 26, 2012, Michigan Bulb responded with:
"On May 30, 2012 12:57 PM, Michigan Bulb responded with:
We appreciate you sharing your experience with our company. Enjoy your plants and Happy Gardening!"
Posted on May 16, 2012, updated May 18, 2012
Posted on May 14, 2012, updated May 16, 2012
I have ordered many times from Michigan Bulb Company and usually have mixed results. The time I am commenting about is from a purchase made last spring, 2011. I ordered 72 Blue Moon Hydrangeas, the were all wilted and looked like they had had a hard journey. I went ahead and planted them when they arrived in the fall and prepped them for the winter. This spring only 2 of the 72 have sprouted. The rest are dead. I have contacted MBC many times and have yet to hear anything from them. I have continued to order from them because I enjoy their prices and when their plants arrive healthy they do very well. The only problem I have had is with the hydrangeas from last year and am very disappointed that after all of my purchases they chose not to return my emails.
On May 16th, 2012, meggie123 changed the rating from negative to neutral and added the following:
I am changing this to neutral because I ordered some plants about 3 weeks ago, just received some of my shipment and all the plants look very healthy and hearty. I am looking forward to planting these plants, but am still disheartened about the hydrangeas from last and the lack of response. On May 18th, 2012, meggie123 changed the rating from neutral to positive and added the following:
After receiving an email from the customer service representative and getting the issue cleared up I am changing my rating to positive. They are going to reship my plants. I suggest that people needing help use the phone to get a response or post what the issue is here. All in all I believe this company is a good one with just a little customer service issue. On May 18, 2012, Michigan Bulb responded with:
"On May 16, 2012 12:06 PM, Michigan Bulb responded with:
Thank you for the post. We apologize you have not heard back concerning your hydrangeas. One of our customer service representatives will contact you for your account information and get this taken care of."
Posted on May 8, 2012, updated May 16, 2012
Posted on April 30, 2012, updated May 8, 2012
Posted on April 26, 2012, updated April 30, 2012
Well... I have to admit all of these negative reviews have me worried. I made my first order to Michigan Bulb on Apr. 17. I received an order number email, but nothing more. With each day that passes, the "estimated delivery date" gets pushed back a day. (When I log into their website to check my order status that is.) I can only assume the push back is automated for each day the order isn't shipped.
I understand that I could be waiting for some time for my plants, and I'm ok with that as their prices were fantastic. What I don't like is that I have emailed them twice now requesting information about my order with absolutely no reply. I'll keep this updated when I receive a reply from them or when I get my plants in the mail. :3 I'm hoping for the best!
On April 30th, 2012, hsteele added the following:
Still neutral until I receive my order, but I actually CALLED the company just a few minutes ago. The lady on the phone was very pleasant and let me know when I should expect my order and bit more information that I was after regarding it. So I would suggest, if anyone is looking to contact them, use the phone! I'll update again when I get my plants in. :D I'm excited now! On May 8th, 2012, hsteele changed the rating from neutral to positive and added the following:
I finally received the first portion of my order today. The plants were packaged nicely, with sturdy boxes and bubble mailer to keep them from being ruined. All of them looked to be in good condition, considering they had been packaged in a boxes for the better part of a week and a half. I plan on getting them into the ground in the next few days, but I WILL be ordering from them again next Spring.
I'm still waiting on my 3 in 1 butterfly bush to be shipped--On May 16th, 2012, hsteele changed the rating from positive to neutral and added the following:
Ok, well after checking in on my butterfly bush--I see it is now scheduled to ship OCTOBER 1. I don't mind waiting, but I really wish the woman at customer service wouldn't have told me it was going to be shipped in the middle to end of May. I would look into cancelling the order for the 3 in 1 Butterfly bush, but honestly, after all the hassle just to find out basic information, I think cancelling an order might be next to impossible (or at least, it might feel that way!) On May 16, 2012, Michigan Bulb responded with:
"On May 1, 2012 8:54 AM, Michigan Bulb responded with:
Our site is having problems receiving emails and we are working very hard on fixing this and hope to have it rectified soon. We apologize for the inconvenience.
On May 15, 2012, Yellowpolkadots Victor, IA wrote:
I had placed my order and then looked into Michigan Bulb after hearing several not-so-great comments about them. I was nervous after seeing some of the negative comments. I'm happy to say that out of the 15 plants ordered, there's only one or two that look like they're in iffy condition. Overall I'm happy with my order and would most likely order from them again.
On May 15, 2012, Michigan Bulb responded with:
"On May 16, 2012 11:58 AM, Michigan Bulb responded with:
On May 13, 2012, chi02 parker, CO (Zone 5b) wrote:
My husband and I decided to redo both or our whole yards this year on a limited budget. So seeing the michigan bulb web site we sent for a catalog. We loved the prices and for the money, we could do everything that we dreamed of. We have never ordered from a mail order site before, but gave it a shot. I made several orders of many hundreds of dollars. And we waited. In the mean time we got our yard ready for our new plants. It took about 5 weeks and our first order arrived. Yes, the plants are small, but so healthy and beautiful. We are very pleased and look forward to watching our little babies grow. We have many more orders to go still and I am expecting nothing less than great. This company helped us get the great garden we always deamed of, for the price our wallets could afford. If your expecting large, full plants and trees this is not the site for you. You will have to work for your beauty here. But it will be worth it. thank you.
On May 13, 2012, Michigan Bulb responded with:
"On May 16, 2012 11:56 AM, Michigan Bulb responded with:
We really appreciate you sharing your experience with our company. Enjoy your garden!"
On May 13, 2012, GreenThumbToo Sierra Vista, AZ wrote:
My caregiver/fiance' looked every where for clematis, I have wanted to plant in my AZ garden since moving here in 2000. He found Michigan Bulb Company on line and ordered two blue "Tidal Wave" clematis for me. Immediately, he got the order confirmation via email, which was dated May 7th, the same day he ordered.
Then he received an email saying the plants will be shipped at a later date than first thought, May 25th. But, on May 12th, 5 days later, he received a shipping confirmation that the plants were shipped.
We are impressed! We weren't surprised that the shipping date was moved to the 25th, as most on line companies don't always ship when they first say so. But to get a confirmation that our plants were shipped, only five days after ordering them! Wow!
After reading some of the "Positive" comments here, I am excited and think my clematis will arrive in good condition. So, for now, I am making my comment "Positive." Especially because it seems their service is excellent.
When my plants arrive, if not in good condition, I might change my rating, but I am very hopeful my plants will come healthy and I'll finally have a clematis, I've always wanted.
As a side note:
I think I used to order from Michigan Bulb, in the 90's, while living in IL and I found all my orders were in great condition and grew well. I was very happy with my orders, I don't remember any negatives from ordering by mail.
Unlike Burgess, last year, who, after sending replacements that weren't the ones I initially ordered, (and came dead), they wanted me to again send in a shipping label, more stamps, stationery & envelopes! I finally gave up on them.
I don't see the use of wasting good money on a bad company. Even stamps, stationery, etc. in this economy is still money lost, in my books.
On May 13, 2012, Michigan Bulb responded with:
"On May 16, 2012 11:55 AM, Michigan Bulb responded with:
Thank you for your post. Enjoy the clematis, they are beautiful."
On May 13, 2012, butterflygar North Terre Haute, IN wrote:
Posted on April 26, 2012, updated May 13, 2012
I ordered 3 blue moon hydrangeas, blazing star liatris bulbs, and a rainbow butterfly bush. The hydrangeas came and were wilted and all yellow. Most of their leaves had fallen off inside the box. The top was broken off the rainbow butterfly bush and it was yellow.
I have contacted the company 5 different times and received no response from them. Today I contacted them again and got an automated email response.
I recently ordered plants from Gurney's and they shipped a clematis and some daisy "roots" to me that were in bad shape. Along with an orange butterfly plant. I contacted them and they immediatly sent me out replacements and I got them within a week's time. They plants this time arrived healthy.
Not sure why Michigan bulb does not stand behind their gurantee or even contact you back once an issue is raised about a plant. This is my first time ordering from a mail order company and will be my last with Michigan bulb. Gurney's however has had excellant customer service and shipped me new plants right away! I have already gotten those and planted them all the while still waiting to hear back from Michigan bulb. I agree with all the others I wouldn't order from this company again.
On May 13th, 2012, butterflygar changed the rating from negative to neutral and added the following:
I have changed my rating to neutral. Michigan bulb did contact me and sent out part of my order right away and will be sending the rest soon. I am thankful for this site that brought awarness to the problem and to Michigan bulb thanks for correcting the problem.
I am waiting to see how the plants arrive and hopefully they will arrive healthy and ready to be be planted.
Thank you for your posting. A customer service representative will be contacting you for a reship. Our site is having problems receiving emails and we are working very hard on this and hope to have it rectified soon.
I am not entirely sure what to think just yet. Ordered A LOT of plants from them in several shipments.
Some plants (roses) came in looking great. They are also starting to show some growth. I am very pleased.
I was not so lucky with hydrangeas. I ordered 3 blue, 2 or 3 purple, 1 pink and 1 red. One pink, two purple and one blue died. Michigan Bulb replaced them (pink one will arrive in fall). I just received them and planted. They arrived in a better shape than those that died so I think they will do well. Many other plants I ordered also look great.
However, in my recent order they FORGOT my dwarf glads. The list of items in the order included these glads but they were not "checked off" and so were missing from the package!
I am in a bit of shock. I just emailed them and I HOPE they will believe that these bulbs are missing. I already planted lilies, both clematis, both roses and dwarf azalea. The other two items are coming in a back order. I just do not know what happened to glads. Mistakes happen so I hope to change my feedback to positive soon.
On May 11, 2012, trainbrain0204 New Miami, OH wrote:
I have ordered from Michigan Bulb many times in the past. Never really had a problem. A few things died but I called and they were replaced or I received a credit. Their customer service is always good. Very pleasant to deal with the couple times I had to call. Prices are good and plants are decent. I just ordered climbing roses from them after Jackson and Perkins decided not to ship the ones I ordered from them. I am sure they will be fine too. I look forward to watching them grow!
On May 11, 2012, Michigan Bulb responded with:
"On May 12, 2012 8:32 AM, Michigan Bulb responded with:
We appreciate your post. Thank you for sharing your experience with us. Happy Gardening!"
On May 10, 2012, debraward Edwardsville, IL wrote:
Posted on May 9, 2012, updated May 10, 2012
okay I tried to post this comment yesterday but it never posted. I must have done something wrong. I will try again.
I have placed 4 or 5 orders with Michigan bulb this year. I have received all but one of the orders so far. Here are my comments:
"Expected Ship Date" -- With all of the orders I have had the same issue of Michigan bulb constantly pushing the estimated ship date back by a day or two (every day). So, if initially your item is expected to ship in 2 weeks - expect to wait 4. They say that they ship at the appropriate time for your area - apparently that allows them the wiggle room to constantly "update" your expected ship date.
Packaging - a lot of my potted plants were poorly packaged and/or damaged. This isn't a huge deal (I guess) if the roots are strong and the plant survives. So far most of mine seem to have recovered. -- The bare root plants and bulbs were packaged fine.
Price - Awesome! who can complain about their prices???
How the plants are doing: For the most part everything that I have ordered is planted and seems to be thriving. Which is great! I ordered five knockout rose bushes and 3 of the five arrived out of the packaging and damaged. I planted all five anyway. All five are now doing great. I ordered a lot of bare root hostas. They are poking through the ground and looking great already. My gladiola bulbs and daylillies are also starting to come up - so far so good.
Two of the plants I ordered are not doing so good. I ordered 6 bare root blue moon hydrangea plants. 4 of the 6 appear to be dead or dying. I ordered three blue hardy geraniums but they don't seem to be doing anything :(
Other than the geraniums and hydrangeas everything seems to be doing well and for a great price.
I'm leaving my rating as neutral and not positive only because of the two plants not doing well, the packaging, and the long shipment times.
But for the price - and considering most of my plants are doing great - I would order from Michigan Bulb again. you just need to know what you are getting.
On May 10th, 2012, debraward changed the rating from neutral to positive and added the following:
update: I looked at my shipping information. I may have been too harsh on Michigan Bulb. My first two orders were mailed by 4/19/2012. I ordered them at the end of March. In the weeks between ordering and shipment, the expected ship date fluctuated between 4/12/2012 and 4/23/2012.
My Third Order was placed around 4/1/2012 and they mailed it on 4/30/2012.
My last order was placed on 4/27/2012 and is waiting to be shipped. Expected ship date alternates between 5/12 and 5/20.
I'm going to change my rating to positive - with the exception of the blue moon hydrangeas and the hardy geraniums that seem to be dead or dying.On May 10, 2012, Michigan Bulb responded with:
"On May 10, 2012 10:44 AM, Michigan Bulb responded with:
We appreciate you letting us know about the problems with your plants. A customer service representative will contact you for your account infomation and we can reship the plants to you."