I ordered enough items make it worth the shipping costs, now more than 6 weeks later, they decide to cancel 3 out of 6 items that I ordered. I was really looking forward to get the DOUBLE ORIENTAL LILY MIX to flower around the time of my birthday in August. I would have gladly taken a substitute for another oriental lily. At least they refunded what they felt the remainder of my unshipped order was worth.
However, the pink lavender I ordered arrived dead on arrival. There was no plastic protecting the root system and it dried to a crisp during transit I can only assume. There was another plant that had the rootball protected with plastic bag and it arrived in good condition. I emailed Michigan Bulb at least 3 times in the past two weeks and they have not responded yet.
Account Number: 49781910
Order Number: 31260315000
Order Date: 05/06/13
On Jun 17, 2013, Michigan Bulb responded with:
"On Jun 24, 2013 11:42 AM, Michigan Bulb responded with:
I apologize for the problem with your order. The Lily Mix is out of stock but I am reshipping the lavender to you. You should be receiving it in the next 7-10 days."
I have been ordering from them for the last 10 years or so and love them. They have different plants than what you buy at homedepot as I try and make my yard unique. I have had the odd plant die or not grow and die out but they have always replaced or sent me a credit. I am an experienced gardner. I have bought plants from homedepot or walmart and had more die out from homedepot or walmart than from michigan bulb. I would like people who say bad about them to mention how long they have gardened and if plants they buy from other sources are dying out or bad like what they say Michigan Bulb sends.
On Jun 12, 2013, Michigan Bulb responded with:
"On Jun 14, 2013 12:43 PM, Michigan Bulb responded with:
Thank you so much for your wonderful feedback. Happy Gardening!"
These people SUCK. I ordered plants in April and they didn't ship until June. And the plants I recieived were puny, dried out and barely clinging to life. They charged my credit card 2 months before shipping. This is twice for these people and they will get no more business from me.
On Jun 9, 2013, Michigan Bulb responded with:
"On Jun 14, 2013 11:49 AM, Michigan Bulb responded with:
Thank you for letting us know about the problem with your order. One of our customer service representatives will contact you for your account information and take care of this for you."
Posted on April 15, 2013, updated June 9, 2013
Wow, This company is a joke!! They keep pushing my shipping date back further and further into the summer. Spring is here and I won't receive my plants until The end of May! Something is wrong with this picture. I ordered my plants around the end of March. Stay away from this company. Don't waste your time or money with them!!
On June 9th, 2013, simplypaul changed the rating from negative to neutral and added the following:
I have only decided to change my rating to neutral being that I did finally receive my order and i have to say it was all packaged well. They actually ship there plants in pots and some sort of protection around the plant to help in the transit. All but two arrived looking healthy. I contacted customer service and they are standing behind there guarantee (a big plus in my book). I would have changed it to positive had it not taken almost two months to receive my plants from them. On Jun 9, 2013, Michigan Bulb responded with:
Michigan Bulb Co. is the worst on-line garden supply store that I've ever dealt with!
I ordered several bulbs this past spring, and, they arrived as promised. Purchasing was not the problem. I planted the bulbs immediately, and only one blossomed. I then attempted to contact their support to no avail. Never got a single response to multiple contact attempts! Apparently Michigan Bulb is only interested in sales and not in customer relations. And, in my experience, the product they sell is worthless.
I've been wavering between positive and neutral. My experience ordering from MB wasn't horrible at all, it was just okay. All but one of the plants have survived and are thriving. I mostly ordered bulbs, and they seem healthier than most that I've bought at big box stores.
I was more concerned about the live plants, (two roses and a carpet thyme.) but the roses are doing great. The thyme died pretty much instantly, but sometimes that happens. Haven't bothered to contact MB about it, but thats on me. Otherwise I don't have any complaints about plant quality. Everything else is growing and healthy.
My main issue is that I was one of the unlucky ones not to receive my confirmation e-mail right away, and without an account number MB's customer service couldn't really give me any answers besides "your order might not have been processed, try again?" But they did message me back despite it being 3am my time, so that was at least cool. Fortunately my email eventually arrived a few hours later, and all was well, (Oh.. except for it being addressed to my Mom. We share a billing address and she gets MB's catalogue, but has never ordered from them. It didn't impair my order in any way, but it was still rather "Wat.")
Ultimately, I think I probably would order from them again if they had something I couldn't live without, (Looking at you mini hollyhock. Ugh!) but I'd definitely check local nurseries first.
I ordered two hydrangeas and five knockout roses early in the spring. They were delivered about a month and a half ago. All were small, which is normal for Michigan Bulb in my experience, but all were healthy on arrival. I planted them the next day and all plants have survived and grown. All knockout roses have bloomed or are budded and one of the small hydrangeas is blooming, which was unexpected. I always expect small plants from them, but I have experienced good results with Michigan Bulb orders over the past few years. I will use them again.
i had been with the company for at least five years and my latest, I had order at least 8 plants from this company on special sales since we love to collect all kinds of plants and when i got them slowly one by one.. few didn't last long after plant them in ground.. they hardly grow at all and i had took great care of them and spend near 150 dollars on all this and only two make it alive while rest went to trash. i am so dissappoint how they send me a "shock" plant that they may not have pack it up well enough to keep it from bounce around in box that can kill them easy and they also were dry when i got them. I recalled they send them to me late after i order them. I did left them voice mail and no one return my messages. so i didn't order anything from them anymore. i cancelled their book as well. i am flower/plants/garden lover.. i enjoy take the time to take cares of those beauty and very disappointed and heartbroke when i had to burden them deeper that they didn't get chance at life. i will not buy it from them anymore..
On Jun 3, 2013, Michigan Bulb responded with:
"On Jun 3, 2013 2:34 PM, Michigan Bulb responded with:
Thank you for letting us know about the problem with your plants. I apologize the plants were not in good shape and for all your inconvenience. One of our customer service representatives will contact you for your account information."
I shopped with MIchigan Bulb years ago with no problem so in early May I decided to shop there again. What a huge mistake. I ordered plants on May 7. Two weeks later I sent an e-mail asking why my order had not shipped (according to their account page) and two days later I received an automatically generated e-mail indicating my order had shipped followed quickly by another e-mail indicating that one plant was not availalbe. Another ten days went by before I actually received my plants. The worst part? I live in Indiana and they ship from Lawrenceburg, Indiana. My order was for 6 primrose, 1 lilac and 1 weeping cherry with a free foxglove thrown in - the cherry is not available and of the remaining plants shipped two were dead on arrival. I planted them the same day I received them and after two days in the ground only the lilac looks as though it might survive. Their customer service is non-existent because I have received NO response to any e-mail sent or to the survey I took two days ago. This is the last money they will ever receive from me.
On Jun 1, 2013, Michigan Bulb responded with:
"On Jun 3, 2013 2:33 PM, Michigan Bulb responded with:
Thank you for letting us know about the problem with your order. I apologize the plants were not in good shape and for all your inconvenience. One of our customer service representatives will contact you for your account information and take care of this for you."
Posted on March 26, 2012, updated May 30, 2013
Posted on March 21, 2012, updated March 26, 2012
Posted on March 16, 2012, updated March 21, 2012
I placed my order and was double billed that was the first problem. now every day when I check the shipping status it tells me another date it will be shipped , I have started to look and see if I can find the flowers local at this time and if I can I will cancel my order
On March 21st, 2012, paswed added the following:
Now the order says it will not ship till Apirl 4, 2012 the date just keeps going farther and farther back
Order Number: 20570434100
Order Date: 02/26/12
Items not yet shipped:
3 IN 1 ANGELS TRUMPET
Delivery Estimate: 05/14/12 - 05/14/12
RAINBOW BUTTERFLY BUSH
Delivery Estimate: 04/04/12 - 04/04/12 On March 26th, 2012, paswed added the following:
they sent a tracking number that does not track to anything,On May 30th, 2013, paswed added the following:
I just wanted to follow up on this not one of the things I order produce a flower that year and none of them came back this year. I am so upset I sent a letter last year when this happen with no response. this year I will be looking for the bulbs and flowers else were for my garden On May 30, 2013, Michigan Bulb responded with:
"On Mar 23, 2012 1:27 PM, Michigan Bulb responded with:
I checked on your order for you and it is in the process of shipping. It should ship today."
I also ordered several shipments from Michigan, which are still coming in staggard shipments. My only complaint is the timing. I still have plants that havent shipped for some reason. I realize they are huge, but I guess I'm confused why all my plants arent shipping at once. Regardless, I've ordered a lot from them and have had one issue that was kindly resolved by their customer service rep. One of the peonies came dormant, recently. Why send most plants in containers and not all? The peony tuber came in horrible shape, but they promptly gave me a refund when they couldnt find a master gardener to explain why they sent it that way. I understand sending this format for some plants, but it didnt make sense to send a tuber of a peony in late May.
Note: they seem to use India for their CS after hours and I didnt find them to be curteous or articulate at all. I recommend calling during business hours if you want good CS.
The bottom line is that I appreciated the quality of the plants, the awesome CS rep I got (after a bad experience with India), as well as their shipping method. The plants came in slick cardboard sleaves which really protected the plant well and since they werent horribly mangled from mutliple staples and tape (Farmers Seed!), the boxes were in excellent shape and compostable. Especially considering the low prices and the comments above, I would definatelyh order from MB again. Thanks!!
On May 29, 2013, Michigan Bulb responded with:
"On May 30, 2013 12:21 PM, Michigan Bulb responded with:
Thank you for sharing your experience with our company. If you ever have any problems just let us know. Happy Gardening!"
I ordered three times from Michigan Bulb. One order in March, one in April and one in May. The first plant arrived DEAD. The plant was dry, flat, and crumbly! I contacted them and they did send another, which was better, but still too dry. The second shipment's plants looked great. It is very obvious that the plants are being mailed by the grower, as the method of packing was very different each time.
My complaint is that I had to wait so long for the shipments. The first shipping date was in March, but the first order was not actually shipped until mid May. Some plants arrived in May, some are due June 6th, but about half of them have not been shipped yet. My columbine are arriving June 6th, but all the columbine in my gardens have already bloomed and are dying back. So I guess no blooms this year.
On May 28, 2013, Michigan Bulb responded with:
"On May 30, 2013 11:30 AM, Michigan Bulb responded with:
Thank you for your feedback. One of our customer service representatives will contact you for your account information and check on the remainder of your order for you."
Live plants order in April. Original shipping date showed early May. Shipping date is now showing end of June.
Requested order to be cancelled. Request refused advised order being processed -- What !! Every time I check the shipping date keeps getting pushed back. Refusing to cancel order is totally unacceptable.
I can not recommend this company .
On May 25, 2013, Michigan Bulb responded with:
"On May 30, 2013 11:27 AM, Michigan Bulb responded with:
Thank you for letting us know about the problem with your order. One of our customer service representatives will contact you for your account information and take care of this for you."
On May 25, 2013, rugbycrumpet Sharon, MA (Zone 6a) wrote:
I purchased 3 Josee lilacs and 3 white lilacs from this company on April 24th. They advertise heavily with coupons and major discounts. However, if you do your research, you will realize that this is all a gimmick and most other reputable online nurseries sell the same items at lower costs anyway.
Shipping took a long time. I did not receive my first package until more than a month later. It had nothing to do with the 'appropriate zone shipment time' - it was late April when I placed the order - the perfect time to plant the items I have ordered.
The size of the items received were very small. I have purchased lilacs from eBay stores at 1/5th of the price and received bigger, healthier plants.
Will not buy from them again.
On May 25, 2013, Michigan Bulb responded with:
"On May 30, 2013 11:18 AM, Michigan Bulb responded with:
Thank you for letting us know about the problem with your order. I apologize for the delay in receiving your order. One of our customer service representatives will contact you for your account information."
On May 21, 2013, Cymbelina Prattville, AL (Zone 8a) wrote:
Posted on May 16, 2013, updated May 21, 2013
I ordered from Michigan Bulb in early February for my Zone 8a garden. They sent so many emails with great deals, I ordered again in early March. THEN, I looked them up on Garden Watchdog and realized I'd made a mistake but hoped for the best. In the meantime, I joined Dave's Garden because of the information here and I started ordering from Watchdog top vendors. Orders I made arrived a week later with everything in excellent condition. Literally hundreds of flowers and plants were put in my front and backyard and were growing like crazy. Finally, I got one item from my February order and bit by bit, the 4-5 items in my February order got here---in MAY! Got home yesterday and the first items from my March order arrived. But of course, there are still several items pending delivery. Please, save yourself the aggravation and don't bother ordering from these people. Although all the plants that have arrived have been in good condition (mostly bulbs), the wait is not worth it. In the interim of waiting, I've already purchased almost all of the plants I've ordered from Michigan Bulb from other sources and they're growing like crazy. Meanwhile, all the plants I ordered FIRST this year haven't even arrived. USE THE HIGHER RATED MERCHANTS AND READ THIS FORUM PRIOR TO ORDERING---let the buyer beware!
On May 21st, 2013, Cymbelina added the following:
I want to thank Michigan Bulb for contacting me and letting me know that some of my items were still waiting to be shipped but should be coming soon. The second order mentioned above was ordered later in March than I recalled so I apologize for that. But all of that order still has not been fulfilled. The refund of shipping costs is also much appreciated. It can offset costs of duplicate items that I've ended up purchasing from other places.
The problem has not been with the products or the items that you've shipped, or with your communications. The company's communication has been excellent. They do keep emailing me to let me know that shipping of my remaining items is still pending. The items that I've received have been a great value for the money. The issue is that "to everything there is a season" and Michigan Bulb totally missed my season here in central Alabama. Everything that now arrives will have to fight the high heat as it is trying to get established which is what I hoped to avoid by doing the mail order thing early. Today, it will be more than 90 degrees and that's just the beginning of high temperatures in my area. I'm still waiting for BULBS and other plants! Plants I ordered more than a month later than from Michigan Bulbs are in the ground with new growth and budding already. An order I made from a Watchdog Top 30 company a week ago has been shipped already according to an email yesterday---in FULL. It should be at my house today or tomorrow. With this kind of order fulfillment for comparison, why would you go through this aggravation? Go with a company who has it together enough to send you what you bought in a timely fashion!
Donna in customer service has been very nice and helpful. But even as nice as she's been, the underlying issue can't be fixed unless these unacceptably long shipping delays are fixed. Customer after customer complains about this problem here and on the phone with them, I'm sure...but unless they fix the problem...words are wind. I can't in good conscience upgrade my rating despite the excellent customer service they have given (other than not shipping the product that you buy!). But I do want to thank Donna at Michigan Bulb for trying to do her best for her company and for me! Outstanding employee there!On May 21, 2013, Michigan Bulb responded with:
"On May 18, 2013 10:04 AM, Michigan Bulb responded with:
Thank you for letting us know about the problem with your plants. I apologize the plants did not arrive in a timely fashion and for all your inconvenience. One of our customer service representatives will contact you for your account information and take care of this for you."
I have ordered from MB at least 4 times in the past 6 years and have nothing but positive experiences. Sure a few plants have not made it but they have ALWAYS replaced anything simply with an email telling them what has died. I have had plants bought locally die too from one reason or another. Some of my most gorgeous, lush healthy plants today were $5 starts from MB a few years ago. Major Wheeler's honeysuckle, fern leaf bleeding heart, toad lilies, orange butterfly weed, and clematis, to name a few, all have been great. Nothing has developed any diseases or problems. If you want to pay way overinflated prices on common perennials, be my guest. But I have saved tons of money buying from MB and will continue to do so.
On May 19, 2013, Michigan Bulb responded with:
"On May 21, 2013 1:41 PM, Michigan Bulb responded with:
We really appreciate you sharing your gardening experience with our company. Thank you, and enjoy your plants!"
On May 18, 2013, PNuts Charlotte, NC (Zone 7b) wrote:
As a child growing up in rural Illinois, I remember this company, along with Henry Fields and Gurney as being very reliable with quality products and one that my family regularly used. That is apparently all gone now. I have had an order in for my Zone 7B since April and, as with many other postings, the delivery date keeps getting pushed back. It is now getting past the time to begin these plants and I am ready to cancel the order. I am going to take the sage advice and buy local. I should have checked here first. So sad how these once-respected companies have been destroyed by corporate greed! No matter how good the deal looks, paying for and not receiving plants is throwing away your money. I will never be giving any of these Scarlet Tanager, LLC companies another chance!
On May 18, 2013, Michigan Bulb responded with:
"On May 21, 2013 1:36 PM, Michigan Bulb responded with:
Thank you for your post and I apologize for the delay with your order. One of our customer service representatives will contact you for your account information and check into your order for you."
After waiting months, continuing to get the delivery date pushed back, and finally getting the run around from customer service, part of our order arrived today. Maybe I don't read thoroughly, but I did not expect the plants to arrive in the form of sticks, some with a leaf or two, or plastic bags with a little soil and a couple of roots. I feel completely ripped off. I really wish I had found this forum before I ordered from MB. As a previous poster said, I would be better off just planting the $100 in the ground. At least my expectations for the survival of the plants is low, so I won't be disappointed.
On May 17, 2013, Michigan Bulb responded with:
"On May 18, 2013 10:09 AM, Michigan Bulb responded with:
Thank you for letting us know about the problem with your plants. I apologize the plants did not arrive in a timely fashion and for all your inconvenience. One of our customer service representatives will contact you for your account information and take care of this for you.
On May 11, 2013, nancyelatimer Union City, TN wrote:
I first ordered from Michigan Bulb this spring. It was a large order and the order was broken into several smaller orders to better optimize planting time. My plants were packaged beautifully and the stock was very healthy. I love that MB sends me updates regarding when items are to be shipped and updates if items are held up. I would not hesitate to buy from them. I am a very experienced gardener. I simply have nothing bad to say.
On May 11, 2013, Michigan Bulb responded with:
"On May 11, 2013 10:45 AM, Michigan Bulb responded with:
Thank you for sharing your experience with us. Enjoy your garden!"
I wish I had seen this page before I placed two separate orders with Michigan Bulb. Although I received one item from my early-April order--and it was well-packaged and healthy--getting MB to ship the other five items is like pulling teeth. As others have mentioned, the dates keep getting pushed back and back, so I'm now looking at some mid-June deliveries. Which is ridiculous. Customer service has responded to my multiple emails, but they keep making shipping promises they obviously don't intend to keep. (To be fair to them, they probably have no idea what goes on in order fulfillment and are simply paid to make reassuming noises to angry customers.) Meanwhile, MB emails me almost daily with new promotions--as if I'd buy anything else from them!
On May 10, 2013, Michigan Bulb responded with:
"On May 11, 2013 10:44 AM, Michigan Bulb responded with:
We appreciate your feedback and for letting us know about the problem with your order. One of our customer service representatives will contact you for your account information and check on the status of your order."
Posted on April 21, 2013, updated May 5, 2013
I ordered 5 daylilies from Michigan Bulb and per the email I received back, the daylilies would be shipped in April. At the beginning of March, I received my daylilies which was a surprise to me since I live in Nebraska and our winter was not over. Neverless, I planted the daylilies right away per their instructions. I noticed that the daylilies were very dry and I was concerned about the root systems. I planted the daylilies and sure enough we had two more snow storms and freezing rain with temps dropping into the the teens. Needless to say, my daylilies are not doing well and two have very withered roots with no growth or sign of life. I know the daylilies would have survived if Michigan Bulb would have shipped the plants in April rather than in March and made sure the plants were packed in moist soil. I was really looking forward to watching these plants grow and bloom. I am disappointed.
On May 5th, 2013, landerson1841 changed the rating from neutral to negative and added the following:
As of today (May 5, 2013), no one from Michigan Bulb has contacted me. I have sent 4 email messages with no response. I called and was on hold for about 7 minutes and then disconnected twice. They sent me basically dead daylilies and stole my money! Never again!On May 5, 2013, Michigan Bulb responded with:
Posted on April 29, 2013, updated May 4, 2013
Posted on April 27, 2013, updated April 29, 2013
Placed my order in March (which is pushing it for South Texas) and was given an April delivery date. Was then updated on my delivery date and given a May delivery. My request to cancel my order have been ignored and I have been told that my order will be open once my zone has openedů.. I can't help but notice that their are people here that are in the North whose zones have already opened so I am confused where the hold up is and why I am not able to cancel an order that will not survive.
On April 28th, 2013, GingerJam added the following:
4/29 Update - Received an email stating that 4 of the 27 items that I ordered are shipping yet, I still do not have a tracking number. The rest of the items are not expected to arrive until mid to the last day of May. I have AGAIN (4X MIN) requested for a refund due to my order not arriving in time for planting (considering the small size being shipped) as promised. The plants being delivered in May have been given a death sentence in South Texas and will only cause a huge amount of continued headache to fulfill any type of guarantee that is offered. MCB PLEASE DO NOT SHIP THESE PLANTS AND JUST GIVE ME MY MONEY BACK! On May 4th, 2013, GingerJam added the following:
MBC continues to not respond to my emails requesting that they cancel my order. I get a pre-scripted "your order when your zone opens". Received 4 trumpet vines in the mail yesterday, they do not appear to be viable. The scant amount of dirt was spilled in the box and very dry. I was going to refuse delivery however, they were just on my porch. I have pulled them out of the box leaving them in their shipping sleeve and began to water (i can't stand to just watch them die). Emailed MBC informing them that my order has been canceled at my bank and requested a return shipping label and have not received a response. Picture of product received was snapped as soon as box was opened if anyone is interested in what the products look like. On May 4, 2013, Michigan Bulb responded with:
"On May 8, 2013 1:08 PM, Michigan Bulb responded with:
I apologize for the delay in the shipping of your order. One of our customer service representatives will contact you for your account information and take care of this for you."
On May 2, 2013, Lark_the_Brave San Bernardino, CA wrote:
I ordered several plants on 03/25/13. Kept checking the status of my order on their main site about every other day and noticed that the shipped dates were constantly being pushed back.
By mid April I decided to call and find out what was going on. I was told that several things I had ordered were on back order, that he didn't really have a set date of when my plants would be shipped to me, though to resolve this he mentioned sending my plants in multiple shipments as soon as possible, even listing several dates my plants would be likely shipped.
Two of those suggested dates have already come and gone (along with their website still steadily pushing back the shipping date), and going by all the bad reviews that I see here I'll be lucky to get what I bought at all.
I plan on giving it to the end of this month for them to actually ship my order or I am requesting a cancellation. Which is why this feedback of mine is currently rated Neutral, though will change for better or for worse if/when I hear back from them.
I placed my order 3/11/13. On 4/1 I received an email with delivery estimates that were much later than appropriate for my zone, so I emailed and asked that the items be shipped sooner. On 4/2 I received an email from "Greg" who stated that my order was being processed and would be shipped within 2-3 days. On 4/22 I received another email giving estimated delivery dates between 5/6 and 6/10. Really? It appears that these people have no idea what they are doing and really don't care anyway. I cancelled the order, requested a refund, and will not be ordering from Michigan Bulb in the future.
On Apr 26, 2013, SecretAgentMaam Portland, OR wrote:
Posted on April 17, 2013, updated April 26, 2013
Posted on April 12, 2013, updated April 17, 2013
This was the first and last time I will ever order from Michigan Bulb. I received one of their catalogs in the mail and placed an order in January, with full knowledge that they wouldn't be shipping yet. The website says they start shipping to my area in mid-February, which is close to the proper time to plant bulbs here (early March would have been the right time for planting bulbs). February came and went with no shipment. In early March, I got an email update with an estimated delivery date in mid-March. That estimated delivery window came and went. At the end of March, I received another email with another delivery estimate. Same thing. In all, my delivery date was pushed back 5 times with no explanation. My order has finally shipped now that it's mid-April (and all the bulbs I planted at the proper time are already up and blooming), and they can't even get their delivery estimates right. Their website says my delivery estimate is this weekend, UPS says next Tuesday. Four different emails to customer service trying to find out why shipping kept being pushed back were ignored, as was my email demanding that they cancel my order and refund my money. Their call center has extremely limited hours and I can't call them while I'm at work, so that's useless to me.
In short, Michigan Bulb is run by incompetents who can't even get a shipping date right or answer an email. After reading other reviews, I'm not holding out much hope that anything I ordered will even be alive when it finally does get here. I probably just threw away a bunch of money for nothing.
On April 17th, 2013, SecretAgentMaam added the following:
Update: My order finally arrived. Live plants were alive on arrival, but the morning after planting one of the passion flower vines looks like it's not going to make it. "Shade" garden was missing one of the Bleeding Heart ferns (should have been 3, only received 2) and the largest section of the supposed shade garden is 10 lilies with instructions to plant in full sun to part shade. Plants that can't take full shade don't belong in a "Shade Garden". I also can't help noticing that the company appears to have stopped responding here, too, so there goes my last chance at actually getting in touch with someone from Michigan Bulb. Avoid this company like the plague. You'll get better customer service just about anywhere.On April 26th, 2013, SecretAgentMaam added the following:
2nd Update: I see others have received responses, but not me. I guess they just don't think some of their customers are worth dealing with. So far only one plant in my shade garden has even sprouted, and one of my two passion flower vines is dead. In all, that's an expensive lesson learned. Don't buy from Michigan Bulb, you might as well just burn your money instead.On Apr 26, 2013, Michigan Bulb responded with:
On Apr 22, 2013, jyonkondy Clarks Green, PA wrote:
I placed a large order with Michigan Bulb on April 13. The original shipping estimate was April 27. I monitor the order status every day and every day it keeps getting pushed back one day at a time. The shipping estimate is now May 6. Upon calling the company, they explained to me that "some of the items I purchased must have been popular items because they are now on back order". No, it is EVERY one of the 14 items I ordered. When I asked them how they did not know that they would run out of the items shortly, she explained that "we don't know that we're going to be out of something until we go to ship it and we're all out".
How does this company not have a current inventory list that indicates how much of each plant is left in stock? Or how about a courtesy call or email after they have found that they cannot ship my products as originally stated and offer a refund or other products that are actually in house instead of pushing my ship date back EVERY day? Now, after this company has taken my money, I just get to sit here and WAIT until they get around to shipping ALL of my plants. Who knows what condition they will arrive in after that.
So I will sit here and stare at TWO blank flowerbeds until probably sometime after Memorial Day and then STILL not have any blooms because I planted them too late... all because one company cannot get their act together.
I am disgusted.
This is my first time ordering from this company.. and it will be my last.
My plants and bulbs arrived in excellent condition. All the plants were healthy and have continued to grow. Michigan bulb let me know by email the approximate shipping dates and then emailed me again when they actually shipped. I was able to be ready to plant immediately when they arrived. I couldn't be more pleased with their service and I will try them again.
On Apr 19, 2013, michigansucks Granite Falls, WA wrote:
Shipping dates kept getting bumped up so that the plants took about a month longer to get here than I was originally told.
They had no clue what my growing climate was like even though they claim that is what determines their shipping.
Waited so long for these plants that I ended up going to local vendors to get them. The akebia I got locally, for the exact same price Michigan was charging, was about 4' tall and in full bloom. The one from Michigan was about 4" tall. Some had moldy dirt, and they even packed a slug in with the plants.
I still haven't received the rest of my order, but after what has come so far, I sincerely do not hold out high hopes for what is coming. I will NEVER buy from Michigan again, and would NEVER recommend them to anyone else. Buying locally you get better deals, better plants, and not all the frustration and headache of dealing with their "customer service" reps, who really don't know much of anything.
I ordered plants on 4/2/13 and the ship date keeps getting pushed back. I have emailed customer service and I have not gotten a reply, therefore no answer. Every day when I check on the website to see the delivery date it has changed, and now it's into mid-May. It's 80 degrees here every day now! I'm ready to cancel if I don't get them this week but I don't even know how to do that at this point.
On Apr 15, 2013, BayStorm Hendersonville, TN wrote:
Twenty years ago I ordered Cardinal Flower from Michigan Bulb and they sent me Bee Balm. Their fine print says they have the option to substitute anything, but you don't see that very fine print. So I gave them another chance a few weeks ago and my Toad Lily arrived dead. They don't have an 800 number to call. They only have email or (customer pay) fax as a contact. They just aren't real people friendly. I really don't know how they stay in business....
I ordered a PurplePeople Eater Trumpet Vine a month ago and it arrived DEAD! I contacted them with a compliant and, surprisenly, they sent me a replacement several weeks later. The replacement arrive a couple days ago and it was destine to never bloom as there was more potting soil lying loose in the shipping box that was around the root system. Oh, and it was dry as a bone. I think under the circumstan ces they should just refund my money and we'll both go our separate ways. I wrote them the same hour as the plant arrived and they've yet to contact me. BAD experience. Don't waste your time or money with them.
On Apr 11, 2013, brown_eyed_girl Pooler, GA wrote:
I'm a "new" gardener coming up on the 1yr anniversary of buying my first home. Tired of looking at my bare yard and on a tight budget, I looked for something cheap to help start my landscaping. I found Michigan Bulb. I placed my 4th order with them this morning and so far, I've been very pleased with them. Their website is incredibly easy to navigate, discounts abound and the plants I've received were well-packaged and healthy. I got my first order about 4 weeks ago and the growth is simply amazing. No better way to boost a beginning gardener's confidence than seeing your plants more than double in size in 4 weeks. Although I'm sure the climate helped (Savannah, GA), it's only further inspired me. I purchased several types of plants, including hydrangeas, butterfly bushes, lilac, rhododendron, hostas, grasses, hens, foxgloves...the only "bad" plant I had was the Liriope I ordered. It was dried out when it arrived, but I planted it anyway and then it just went kaput. The really great thing was, after giving it sufficient time to thrive, I emailed MB and they immediately issued an order for more, no questions asked. I don't expect miracles. They are plants after all. So if a few don't make it, I'm happy to know that MB will replace it. That's just good customer service. In any case, I noticed in many of the reviews of the plants on their website, there were several complaints about size or things arriving as "sticks". For this price, I wasn't expecting much, but I am truly amazed at how well, and quickly, everything has grown. My hostas, for example, arrived as lumpy potato-looking things with roots. Planted them and after only a few days, green leaf "spikes" were up out of the ground. Now, my pots are filled with big green bouquets of leaves. That's satisfying.
Posted on September 23, 2012, updated April 6, 2013
Excellent Experience! Healthy plants. Great packaging! Placed my order early summer(I did know that plants won't ship until fall). You do pay for your plants upfront,but they don't forget about you, they send you an email every month with an order status update. I appreciate that!
Just recieved my order of different kind of pholox,zebra mallow,tidal wave clematis & blue bird rose of sharon. Plants are not as small as others say. They are normal young plants that are ready for planting. Each packaged plant had
lots of green leaves on them. I will buy from them again.
I ordered from Forest Farm,Antique Rose Emporium,Garden Harvest Supply and Park Seed and now will buy from Michigan Bulb also. They are all excellent companies!
S.V. Salisbury, NC
On April 6th, 2013, nclivin added the following:
My Tidal Wave Clematis just shot out of the ground after some rain and sunshine this week! Phlox appears to be waking up also. Zebra mallow is getting taller! Blue bird rose of sharon is potted and kept in the house for now. We had a very cold winter here in NC. Very happy with my purchase!On Apr 6, 2013, Michigan Bulb responded with:
First year of gardening , and this is my fourth mail order received from my fourth company. :)
Very VERY pleased with what I've received for the most part. Some of the dahlias I ordered are HUGE (need two hands to fit the tuber system in!), others are 2-3" tubers of 2-8 in each bag. Very happy. I also ordered irises, daylilies, hydrangeas, roses, gladiolus, daffodils, lilies, and strawberries. Everything looks great - even one daffodil bulb has a bit of green showing, and will be potted right away!
The roses look great even through they are small (totally expected from the description) - lots and lots of new leaves and healthy growth on them. They will also be potted right away, likely kept in pots for a season while I wait for them to grow. :)
All but one hydrangea look great, all will still be potted up for one season to baby them a bit. That hydrangea that doesn't look too good is the biggest of the ones I received and likely is just dormant, so not a concern at all - all the others are green and growing though!
Only two concerns.
1) The gladiolus bulbs are TINY! They are supposedly 8cm bulbs (I'm guessing that's around the outside of the bulb?). End of my thumb tiny! I had recently purchased bags of 50 mixed color glad corms from Walmart that are ginormous in comparison for about the same price! Oh well, not too big of a deal. :) But the flowers will be a lot smaller from those than the other glads for sure!
2) One of the dahlia tubers ( 'Deutschland', large red) I'm not sure of survival. In the bag is a 2" stem connected to a tiny 1" tuber and a GIANT tuber that is currently about 6" long, over 1" thick at the widest, but the end of it was chopped off - so I have no idea just how big that tuber might have been in reality! I don't know if a chopped tuber will grow or not, but I'll try it. :) There was also a thin stringy tuber that's about 3" long but maybe 1/4" wide that is connected, but will need feeding up before it could flower I'd think. Considering the other dahlias I received, it's not a huge concern. The other red dahlia clump received is a cluster of about 6, 1/3" to 1.5" ROUND tubers (like a ball!), and I am fairly sure I'll get some decent flowers from them this year anyways.
Very happy with my order overall. I'll update if I find need to (outstanding results, bad results, that one tuber still grew, problems with future orders, etc), but I'll be ordering from them again for sure! :D
Oh, and only other concern? My ground is still frozen, and I'll not be planting for about 2 weeks. Luckily I have a cool area of the garage I can store them in! :D I can't wait to plant and see them grow!
On Mar 27, 2013, Michigan Bulb responded with:
"On Mar 28, 2013 12:04 PM, Michigan Bulb responded with:
Thank you for your posting. Just let us know if there are any problems and we will take care of them for you. Happy Gardening!"
Another company whose products have gone downhill over the years. They have replaced some plants--with more inferior plants that do not thrive. (recently 6 raspberries & a gogi berry).
they also owe me an amsonia, but am unsure I will receive it since their replacement policy has apparently changed.
Might as well plant $10 bills.
On Mar 26, 2013, Michigan Bulb responded with:
"On Mar 26, 2013 4:28 PM, Michigan Bulb responded with:
Thank you for your feedback. I would be happy to check on your reship for you. One of our customer service representatives will contact you for your account information and also help with anything else you may need."
I ordered a miniature rose collection. 5 roses times 2 and the roses are beautiful! The plants are healthy and green and one has a bud ready to open. In addition I also ordered a miniature climbing rose. That also is a beautiful young plant. All of the plants are of good size and very healthy!
Thank you so much!
On Mar 13, 2013, Michigan Bulb responded with:
"On Mar 14, 2013 11:21 AM, Michigan Bulb responded with:
You are very welcome. Thank you for sharing and enjoy!"
On Mar 11, 2013, docknee Murphy, NC (Zone 7a) wrote:
I have used this company many times in the past with no issues. This year I ordered a number of tuberous begonias bulbs. These bulbs are not inexpensive for the average gardener. When they arrived I found a few of them had rotted to the core with mold. Of some 15 bulbs 4 or them had rot. I emailed them on a Sunday and Monday morning they advised a complete reship - more than I expected as I would have been happy with them replacing the 4 bad bulbs. No, ship it back to us, No hassel, Prompt service by Kelly in customer service. A reason to go back.
On Mar 11, 2013, Michigan Bulb responded with:
"On Mar 14, 2013 11:20 AM, Michigan Bulb responded with:
Thank you very much for sharing we do our best to provide quality service and quality products. Enjoy your garden!"
Products are good !
Mail innovations shipping for southern states (UPS transfer to USPS) is not a good choice , since it takes extra 2 days in transit when package is in the same city . (Don't you dare to miss USPS carrier and miss delivery because You have to call for redelivery and add more days to transit time ).
You need to ship customers choice to meet customer needs.
On Mar 8, 2013, Michigan Bulb responded with:
"On Mar 11, 2013 8:39 AM, Michigan Bulb responded with:
Thank you for your feedback, we appreciate you suggestions and I will pass this along."
Posted on February 1, 2013, updated February 2, 2013
Posted on September 30, 2010, updated February 1, 2013
I, too, have been dumped by Michigan Bulb. Apparently, through no fault of my own, they have determined that I requested replacements or refunds for 80% or more of my orders. It is not my fault that the plants did not survive or thrive. In addition, what am I expected to do if the company sends me less than healthy plants or mushy bare roots. One example was 6 poppy plants (bareroot) for $2.99. Cheap, yes. But, should I as the customer expect that a company in the gardening business would send mushy, rotted bare roots? The replacements were even worse. I wonder why they even bother. As a friend said to me - they're not selling plants. They're selling dreams. It was a dream of mine to have a beautiful garden with plants that I was not able to find locally. Now, while my friends are enjoying their gardens with locally purchased plants, I am still dreaming about the garden I hoped to have - the dream that the Michigan Bulb catalog promises. They do offer the guarantee, which is great - but I want to enjoy plants - not constantly asking for replacements and refunds. I have requested refunds for everything I ever bought from this company - so that we can stop the nonsense. If there is anything that I've missed - I hope they will kindly refund all of my purchases. I will no longer have to worry about asking a company to stand behind its products for as long as I garden.
Michigan Bulb customer 01084102
On January 31st, 2013, GuyInTheField added the following:
On January 13, I received an email that there was still time to place an order with Michigan Bulb. I get their emails on a constant basis. So, I thought I'd give them another try. On January 14, I placed an order. They gladly accepted the order and charged my credit card. On January 15, they even sent me another email thanking me for my order and telling me that I qualified to order more merchandise and use a $20 or $40 or $80 coupon against orders that would be double those amounts. I was excited about being able to place an order since I wanted to try the Knockout Roses and Russian Sage. I also wanted a Clematis and they had one that looked nice. Today, I was reviewing my credit card statement, and much to my amazement, Michigan Bulb had cancelled my order. There was no notice to me that they are in business to accept orders, charge the customer's credit card, and then simply cancel the customer's order without notice. Perhaps it is for the best. Knowing full well that their merchandise is subpar, I had wanted to give them another chance after having read some of the reviews on Dave's Garden. Maybe I was dreaming that they might have improved their products. But, as a friend of mine keeps telling me, "they're selling dreams - not plants that will thrive and make your dreams come true." Oh well, perhaps it's for the best. I'll simply plant some seeds like I did last year and not deal with the junk that Michigan Bulb sends and then make you believe that the stuff will thrive and survive more than a few months or one season. BUYER BEWARE - they only have a 30 day guarantee now - not the unconditional like they had in the past. So, even though I inquired, and they stated that they know some items take more than 30 days to break dormancy - I think they can tell you to "go scratch" (as my Mom would say) if you don't complain about a plant within 30 days - even if it needs time to break dormancy.
Reverend Mike Bell
Customer 01084102On February 2nd, 2013, GuyInTheField added the following:
Shown below is the response from Michigan Bulb, as I had expected. Don't expect that they'll honor the guarantee. The guarantee period is now so short, 30 days, I don't know why anybody would want to order plants from them. Oddly enough, even though they've said they don't want to honor any orders from me, they keep sending me emails and catalogs offering to sell me products.
As mentioned, here is their reply:
Thank you for your email. I apologize for the inconvenience. After reviewing your account we have found that you have returned 80% or more of your purchases with us and a reship will not be issued. It appears that our company's products are not a good match for you, and we regret that we have been unsuccessful in satisfying your gardening needs. We're somewhat puzzled by this, because we do strive for 100% customer satisfaction, and in most cases, achieve it. This can be evident by our devoted customers who purchase year after year from us and by the many testimonials we receive from them.
Any pending reshipments for unsatisfactory product and all new orders will be cancelled. Any payments made will be refunded to you under separate cover.
A refund has been issued for your recent order in the amount of $53.69 on 01.29.13. Please allow 2-3 business days to see the refund back on same card. Again, we're sorry our products have not met to your satisfaction. Please accept our sincere apologies for any inconvenience this may have caused.
Customer Service On Feb 2, 2013, Michigan Bulb responded with:
"On Oct 6, 2010 2:10 PM, Michigan Bulb responded with:
Thank you for feedback concerning the problems you have had with your orders. We regret that we have been unsuccessful in satisfying your gardening needs. We do strive for 100% customer satisfaction, and in most cases, achieve it. A customer service representative will be contacting you and check into your account for you."