All I have received so far from Michigan Bulb have been beautiful. One plant was broken and when I called them ,customer service was very polite,and they sent a replacement promptly.I am very happy with them. Thanks for listening. NEVA
On Oct 27, 2013, Michigan Bulb responded with:
"On Nov 15, 2013 4:44 PM, Michigan Bulb responded with:
Thank you for your feedback. If you ever need help with anything just let us know."
I only made a small order because of all the negative comments from other reviews, but overall I was satisfied. Although I had to wait quite a while to receive my plants, I found the customer service to be great. I ordered 2 Passion flower vines, 3 geraniums and 3 Hellebores. I had a few problems such as
1. Order for Hellebore cancelled without notifying me (I found out when I logged into my account)
2. Repeated delays in shipping plants - each plant was shipped separately over a period of 6-8 weeks. I really was afraid they would try to ship in the heat of summer.
3. The passion flower vines I received did not look too healthy and were in the smallest pots I have ever seen, with just a couple of roots and maybe 5-6 leaves. A couple leaves were stapled to the support stake. However, they were $3.00 each so you get what you pay for and they were well packed. After planting, one promptly lost all its leaves. The other passion flower is growing slowly - hope it gets strong enough to survive the winter
4. Really don't like that they charge your credit card as soon as your order is placed then take weeks to ship.
On the positive side:
1. Customer service responded within 24 hrs of my emails and helped to expedite shipment
2. Customer service issued a refund back to may credit card for the Hellebores
3. When I contacted customer service (within 30 days) that one passion flower died, they sent me a refund check for that, too. For a $32 order, I got a $21 refund. Overall, I got 5 plants out of my 8 plant order. The "dead" passion flower eventually started to grow after a couple of months
4. The geraniums were huge healthy bareroots. Two of them grew right away (no blooms this season) and the third has put out several leaves after about 6 weeks.
I just placed another order for this fall, hoping I will get everything. They do have some well-priced unusual plants and coupons. I am trying more bare root plants since they were so healthy. Would advise not placing a huge order initially, till you get used to how they operate. It can be quite frustrating wondering where your order is. Also have to reiterate their customer service reps were great.
On Aug 2, 2013, Michigan Bulb responded with:
"On Aug 6, 2013 4:08 PM, Michigan Bulb responded with:
Thank you for your feedback. I apologize for any problems you had with your order or your plants. Please let us know if you need any replacements and we will be happy to take care of this for you."
Posted on May 29, 2013, updated August 2, 2013
I'm a novice gardener and this is my second year planting a garden and flower beds. I received a catalog from Michigan Bulb in February and after some speculation I placed a large order in the Spring. I was aware (thanks to information in the catalog) that the plants would be tiny and that the order would be shipped when my zone had opened. Michigan Bulb was very good about sending me emails to update me on the status of the order and expected delivery time. My order arrived two weeks ago and all of the plants and bulbs were in good shape. So far so good, they are thriving. One item was not available and Michigan Bulb contacted me and gave me a refund and I was able to order another plant in it's place. I am very pleased and I have placed a second order. I appreciate the affordability, customer service, and quality of plants from Michigan Bulb.
On August 2nd, 2013, saradus added the following:
Update 8/2/13 - It's the middle of the summer here in Illinois, and all of the plants are healthy and strong. Even one of the double mock orange shrubs, which my husband had accidentally plowed down with the lawnmower (oops), has growth and is expected to survive. Granted, with the exception of the lilies and flowers in the pre-planned butterfly garden, most of the plants are still on the small side. But they are young and healthy and should continue to fill out into the next couple of years.
I had a minor issue with a large order that I had placed - it's a long story, but basically an item ended up being out of stock, and my credit card was refunded that particular item. Then a few weeks later I received a bill in the mail that stated that I was delinquent on a payment. I was confused as I had paid up front for all of my orders, and I called customer service. To their credit, the issue was resolved and I did not owe anything, it was a misunderstanding. Michigan Bulb frequently offers specials and I had used a coupon that was essentially half off my order. When the item was out of stock, the coupon was removed from my order, and although they had initially refunded me it showed that I owed money because the coupon was not applied to the rest of my paid order. (Kind of confusing!) Anyhow, if you use a coupon be aware of this, and I suggest that after placing an order, if an item becomes out of stock, request a comparable replacement item so that you do not lose the coupon. Guess I'm on a bit of a learning curve :)
I think this is a great company and I have a fall bulb order coming and I'll continue to update as my plants grow. I will continue to order - a happy, satisfied customer here.On Aug 2, 2013, Michigan Bulb responded with:
"On May 30, 2013 11:31 AM, Michigan Bulb responded with:
We really appreciate your feedback about our company. Thank you and enjoy your garden!"
On Jul 30, 2013, mikerotell Franklin Park, NJ wrote:
Posted on July 30, 2013, updated July 30, 2013
Posted on October 22, 2012, updated July 30, 2013
So I couldn't resist the $20 coupon and ordered a few things for the heck of it not anticipating much and for the most part I got what I expected, but overall not horrible and to be honest there were some pleasant surprises. The details.....
First, I give MB kudos for their communication emails. I received a prompt e-mail acknowledging my order. A second email advised my order would be delayed about a week and finally a third e-mail advising I would receive my order between 10/6 and 10/8. Much to my surprise my order was received promptly on 10/8. No back orders and everything was in stock. Nice job.
Now for the plants. I ordered 3 yellow stargazer lilies, 3 fern leaf bleeding hearts, 3 liriope, 1 spiritual corridor day lily (strange name) and 25 glory of the snow (bulbs).
The lilies were definitely on the small side but for the most part were healthy and firm with the exception of one which appeared to have some soft spots. Because of the smallish size I'm not expecting much in the way of bloom next summer. They'll clearly need a few years to reach their full potential.
The daylily was a small division as expected with a little bit of green growth but again, although small the roots appeared firm and healthy. Daylilies are tough and I expect there is no reason why it won't continue to increase in size over the years.
The liriope was somewhat of a disappointment. The small root divisions were dried and one had absolutely no roots at all. They all had some green growth however so I'm staying positive.
The glory of the snow were miniscule. Yes, I know they are "minor" bulbs and are generally small but these were tiny, tiny, tiny. I would be very surprised to see these bloom this spring. That being said all 25 of them were firm and healthy so time will tell.
The bleeding hearts were the bright spot. Although bare root (as were all the perennials) the were sturdy multi-eye divisions with a nice root system. I expect these will do well and my even bloom next year.
I planted all promptly and and threw in a little bonemeal to help the bulbs along, watered in and mulched well to help get them through the winter. With a little coddling I think the majority will make it. Overall I would say that I got what I paid for so I can't complain.Am I expecting glorious blooms next spring/summer? No, not really. To be sure, the plants were way small and will need some time to establish but I was pleased with the health of pretty much all so there's no reason to believe they won't grow. I believe the price was commensurate with the size of the plants, low price = small stock, that's reality no matter who you're dealing with. For now I'm giving MB a positive rating since I was impressed with the communication, timely shipping and overall health of the plants.
On July 30th, 2013, mikerotell added the following:
So here we are 9 months later. How did MB's plants do? Overall I'm still pleased. See some of the results for yourself...
The fernleaf bleeding hearts exploded into growth this spring and have been blooming non stop. This picture was taken in late spring, they're nearly twice the size now. They appear to be seed grown however and not divisions of named varieties. There is variation in the leaf and flower color, some of the flowers being quite pale.That would be my only complaint here:
Lastly, here is a pic of the yellow stargazer. Out of 3 bulbs 2 actually grew. I expected this as one of the bulbs was very soft when received. Between the two that lived there were about 6 flower buds in all however all the buds except 1 turned brown and died before opening. I hope these are not virus infected. Perhaps these will do better next year. At least I got to see what it looked like!!:
Although I didn't take pics of the glory of the snow they all bloomed. The disappointment remains the liriope. While they are all alive ( so I can't really complain) they are very tiny and growing very slowly.
I am a firm believer in fall planting whenever possible. It gives plants several months to establish before hot weather sets in. Just because it may be cold out doesn't mean that the roots aren't growing and establishing. Also, mailorder nurseries are generally not as busy in the fall which results in better service. Overall I feel that I got my money's worth and I am considering placing another order this fall.
On Jul 30, 2013, Michigan Bulb responded with:
"On Nov 2, 2012 9:58 AM, Michigan Bulb responded with:
Thank you very much for your posting. We appreciate you letting us know about your order. Happy Gardening!"
Posted on July 2, 2013, updated July 11, 2013
Posted on May 21, 2013, updated July 2, 2013
Posted on May 10, 2013, updated May 21, 2013
I ordered in April and my expected ship date has now been pushed back to sometime in late May or the first half of June.
I think the plants will be nice additions to my garden if they arrive in a healthy condition.
My suggestion to Michigan Bulb would be to make it clear which plants are out of stock. I might have ordered these specimens anyway, and would have appreciated the opportunity to make an informed decision. At this point, I will wait and hope for the best.
I will update this comment and rating when the plants arrive.
On May 21st, 2013, bluesox added the following:
A very nice customer service rep contacted me and has indicated that she asked the warehouse to ship my items right away. God bless her.
The estimated ship date on the Order Status site is listed as anytime between June 4 and June 25, but that doesn't seem to mean much, since both dates automatically move back by one day on a daily basis.On July 2nd, 2013, bluesox changed the rating from neutral to positive and added the following:
I received my order in two shipments in June. I ordered unusual varieties of fairly common plants, and had begun to despair that they would ever be delivered.
The plants arrived in good condition as bare root rhizomes or bulbs. I was surprised by how quickly they sprouted after planting (within days)!
I am pleased with my purchases and looking forward to watching them grow. They are unusual varieties of fairly common plants, and complete a garden design for a new flower bed in my back yard.
I would advise anyone ordering to allow two months for delivery to avoid disappointment. For me it was worth the wait.
On July 11th, 2013, bluesox added the following:
All 5 plants are doing nicely.On Jul 11, 2013, Michigan Bulb responded with:
"On May 11, 2013 10:42 AM, Michigan Bulb responded with:
Thank you for your feedback. One of our customer service representatives will contact you for your account information and check on the status of your order for you."
I have been ordering from them for the last 10 years or so and love them. They have different plants than what you buy at homedepot as I try and make my yard unique. I have had the odd plant die or not grow and die out but they have always replaced or sent me a credit. I am an experienced gardner. I have bought plants from homedepot or walmart and had more die out from homedepot or walmart than from michigan bulb. I would like people who say bad about them to mention how long they have gardened and if plants they buy from other sources are dying out or bad like what they say Michigan Bulb sends.
On Jun 12, 2013, Michigan Bulb responded with:
"On Jun 14, 2013 12:43 PM, Michigan Bulb responded with:
Thank you so much for your wonderful feedback. Happy Gardening!"
I've been wavering between positive and neutral. My experience ordering from MB wasn't horrible at all, it was just okay. All but one of the plants have survived and are thriving. I mostly ordered bulbs, and they seem healthier than most that I've bought at big box stores.
I was more concerned about the live plants, (two roses and a carpet thyme.) but the roses are doing great. The thyme died pretty much instantly, but sometimes that happens. Haven't bothered to contact MB about it, but thats on me. Otherwise I don't have any complaints about plant quality. Everything else is growing and healthy.
My main issue is that I was one of the unlucky ones not to receive my confirmation e-mail right away, and without an account number MB's customer service couldn't really give me any answers besides "your order might not have been processed, try again?" But they did message me back despite it being 3am my time, so that was at least cool. Fortunately my email eventually arrived a few hours later, and all was well, (Oh.. except for it being addressed to my Mom. We share a billing address and she gets MB's catalogue, but has never ordered from them. It didn't impair my order in any way, but it was still rather "Wat.")
Ultimately, I think I probably would order from them again if they had something I couldn't live without, (Looking at you mini hollyhock. Ugh!) but I'd definitely check local nurseries first.
I ordered two hydrangeas and five knockout roses early in the spring. They were delivered about a month and a half ago. All were small, which is normal for Michigan Bulb in my experience, but all were healthy on arrival. I planted them the next day and all plants have survived and grown. All knockout roses have bloomed or are budded and one of the small hydrangeas is blooming, which was unexpected. I always expect small plants from them, but I have experienced good results with Michigan Bulb orders over the past few years. I will use them again.
I also ordered several shipments from Michigan, which are still coming in staggard shipments. My only complaint is the timing. I still have plants that havent shipped for some reason. I realize they are huge, but I guess I'm confused why all my plants arent shipping at once. Regardless, I've ordered a lot from them and have had one issue that was kindly resolved by their customer service rep. One of the peonies came dormant, recently. Why send most plants in containers and not all? The peony tuber came in horrible shape, but they promptly gave me a refund when they couldnt find a master gardener to explain why they sent it that way. I understand sending this format for some plants, but it didnt make sense to send a tuber of a peony in late May.
Note: they seem to use India for their CS after hours and I didnt find them to be curteous or articulate at all. I recommend calling during business hours if you want good CS.
The bottom line is that I appreciated the quality of the plants, the awesome CS rep I got (after a bad experience with India), as well as their shipping method. The plants came in slick cardboard sleaves which really protected the plant well and since they werent horribly mangled from mutliple staples and tape (Farmers Seed!), the boxes were in excellent shape and compostable. Especially considering the low prices and the comments above, I would definatelyh order from MB again. Thanks!!
On May 29, 2013, Michigan Bulb responded with:
"On May 30, 2013 12:21 PM, Michigan Bulb responded with:
Thank you for sharing your experience with our company. If you ever have any problems just let us know. Happy Gardening!"
I have ordered from MB at least 4 times in the past 6 years and have nothing but positive experiences. Sure a few plants have not made it but they have ALWAYS replaced anything simply with an email telling them what has died. I have had plants bought locally die too from one reason or another. Some of my most gorgeous, lush healthy plants today were $5 starts from MB a few years ago. Major Wheeler's honeysuckle, fern leaf bleeding heart, toad lilies, orange butterfly weed, and clematis, to name a few, all have been great. Nothing has developed any diseases or problems. If you want to pay way overinflated prices on common perennials, be my guest. But I have saved tons of money buying from MB and will continue to do so.
On May 19, 2013, Michigan Bulb responded with:
"On May 21, 2013 1:41 PM, Michigan Bulb responded with:
We really appreciate you sharing your gardening experience with our company. Thank you, and enjoy your plants!"
On May 11, 2013, nancyelatimer Union City, TN wrote:
I first ordered from Michigan Bulb this spring. It was a large order and the order was broken into several smaller orders to better optimize planting time. My plants were packaged beautifully and the stock was very healthy. I love that MB sends me updates regarding when items are to be shipped and updates if items are held up. I would not hesitate to buy from them. I am a very experienced gardener. I simply have nothing bad to say.
On May 11, 2013, Michigan Bulb responded with:
"On May 11, 2013 10:45 AM, Michigan Bulb responded with:
Thank you for sharing your experience with us. Enjoy your garden!"
My plants and bulbs arrived in excellent condition. All the plants were healthy and have continued to grow. Michigan bulb let me know by email the approximate shipping dates and then emailed me again when they actually shipped. I was able to be ready to plant immediately when they arrived. I couldn't be more pleased with their service and I will try them again.
On Apr 11, 2013, brown_eyed_girl Pooler, GA wrote:
I'm a "new" gardener coming up on the 1yr anniversary of buying my first home. Tired of looking at my bare yard and on a tight budget, I looked for something cheap to help start my landscaping. I found Michigan Bulb. I placed my 4th order with them this morning and so far, I've been very pleased with them. Their website is incredibly easy to navigate, discounts abound and the plants I've received were well-packaged and healthy. I got my first order about 4 weeks ago and the growth is simply amazing. No better way to boost a beginning gardener's confidence than seeing your plants more than double in size in 4 weeks. Although I'm sure the climate helped (Savannah, GA), it's only further inspired me. I purchased several types of plants, including hydrangeas, butterfly bushes, lilac, rhododendron, hostas, grasses, hens, foxgloves...the only "bad" plant I had was the Liriope I ordered. It was dried out when it arrived, but I planted it anyway and then it just went kaput. The really great thing was, after giving it sufficient time to thrive, I emailed MB and they immediately issued an order for more, no questions asked. I don't expect miracles. They are plants after all. So if a few don't make it, I'm happy to know that MB will replace it. That's just good customer service. In any case, I noticed in many of the reviews of the plants on their website, there were several complaints about size or things arriving as "sticks". For this price, I wasn't expecting much, but I am truly amazed at how well, and quickly, everything has grown. My hostas, for example, arrived as lumpy potato-looking things with roots. Planted them and after only a few days, green leaf "spikes" were up out of the ground. Now, my pots are filled with big green bouquets of leaves. That's satisfying.
Posted on September 23, 2012, updated April 6, 2013
Excellent Experience! Healthy plants. Great packaging! Placed my order early summer(I did know that plants won't ship until fall). You do pay for your plants upfront,but they don't forget about you, they send you an email every month with an order status update. I appreciate that!
Just recieved my order of different kind of pholox,zebra mallow,tidal wave clematis & blue bird rose of sharon. Plants are not as small as others say. They are normal young plants that are ready for planting. Each packaged plant had
lots of green leaves on them. I will buy from them again.
I ordered from Forest Farm,Antique Rose Emporium,Garden Harvest Supply and Park Seed and now will buy from Michigan Bulb also. They are all excellent companies!
S.V. Salisbury, NC
On April 6th, 2013, nclivin added the following:
My Tidal Wave Clematis just shot out of the ground after some rain and sunshine this week! Phlox appears to be waking up also. Zebra mallow is getting taller! Blue bird rose of sharon is potted and kept in the house for now. We had a very cold winter here in NC. Very happy with my purchase!On Apr 6, 2013, Michigan Bulb responded with:
First year of gardening , and this is my fourth mail order received from my fourth company. :)
Very VERY pleased with what I've received for the most part. Some of the dahlias I ordered are HUGE (need two hands to fit the tuber system in!), others are 2-3" tubers of 2-8 in each bag. Very happy. I also ordered irises, daylilies, hydrangeas, roses, gladiolus, daffodils, lilies, and strawberries. Everything looks great - even one daffodil bulb has a bit of green showing, and will be potted right away!
The roses look great even through they are small (totally expected from the description) - lots and lots of new leaves and healthy growth on them. They will also be potted right away, likely kept in pots for a season while I wait for them to grow. :)
All but one hydrangea look great, all will still be potted up for one season to baby them a bit. That hydrangea that doesn't look too good is the biggest of the ones I received and likely is just dormant, so not a concern at all - all the others are green and growing though!
Only two concerns.
1) The gladiolus bulbs are TINY! They are supposedly 8cm bulbs (I'm guessing that's around the outside of the bulb?). End of my thumb tiny! I had recently purchased bags of 50 mixed color glad corms from Walmart that are ginormous in comparison for about the same price! Oh well, not too big of a deal. :) But the flowers will be a lot smaller from those than the other glads for sure!
2) One of the dahlia tubers ( 'Deutschland', large red) I'm not sure of survival. In the bag is a 2" stem connected to a tiny 1" tuber and a GIANT tuber that is currently about 6" long, over 1" thick at the widest, but the end of it was chopped off - so I have no idea just how big that tuber might have been in reality! I don't know if a chopped tuber will grow or not, but I'll try it. :) There was also a thin stringy tuber that's about 3" long but maybe 1/4" wide that is connected, but will need feeding up before it could flower I'd think. Considering the other dahlias I received, it's not a huge concern. The other red dahlia clump received is a cluster of about 6, 1/3" to 1.5" ROUND tubers (like a ball!), and I am fairly sure I'll get some decent flowers from them this year anyways.
Very happy with my order overall. I'll update if I find need to (outstanding results, bad results, that one tuber still grew, problems with future orders, etc), but I'll be ordering from them again for sure! :D
Oh, and only other concern? My ground is still frozen, and I'll not be planting for about 2 weeks. Luckily I have a cool area of the garage I can store them in! :D I can't wait to plant and see them grow!
On Mar 27, 2013, Michigan Bulb responded with:
"On Mar 28, 2013 12:04 PM, Michigan Bulb responded with:
Thank you for your posting. Just let us know if there are any problems and we will take care of them for you. Happy Gardening!"
I ordered a miniature rose collection. 5 roses times 2 and the roses are beautiful! The plants are healthy and green and one has a bud ready to open. In addition I also ordered a miniature climbing rose. That also is a beautiful young plant. All of the plants are of good size and very healthy!
Thank you so much!
On Mar 13, 2013, Michigan Bulb responded with:
"On Mar 14, 2013 11:21 AM, Michigan Bulb responded with:
You are very welcome. Thank you for sharing and enjoy!"
On Mar 11, 2013, docknee Murphy, NC (Zone 7a) wrote:
I have used this company many times in the past with no issues. This year I ordered a number of tuberous begonias bulbs. These bulbs are not inexpensive for the average gardener. When they arrived I found a few of them had rotted to the core with mold. Of some 15 bulbs 4 or them had rot. I emailed them on a Sunday and Monday morning they advised a complete reship - more than I expected as I would have been happy with them replacing the 4 bad bulbs. No, ship it back to us, No hassel, Prompt service by Kelly in customer service. A reason to go back.
On Mar 11, 2013, Michigan Bulb responded with:
"On Mar 14, 2013 11:20 AM, Michigan Bulb responded with:
Thank you very much for sharing we do our best to provide quality service and quality products. Enjoy your garden!"
Products are good !
Mail innovations shipping for southern states (UPS transfer to USPS) is not a good choice , since it takes extra 2 days in transit when package is in the same city . (Don't you dare to miss USPS carrier and miss delivery because You have to call for redelivery and add more days to transit time ).
You need to ship customers choice to meet customer needs.
On Mar 8, 2013, Michigan Bulb responded with:
"On Mar 11, 2013 8:39 AM, Michigan Bulb responded with:
Thank you for your feedback, we appreciate you suggestions and I will pass this along."
Posted on May 28, 2011, updated January 30, 2013
Posted on May 23, 2011, updated May 28, 2011
Posted on May 23, 2011, updated May 23, 2011
I bought butterfly and humming bird garden as well as three seasons cutting garden from them. The shipment was supposed to arrive by mid April according to their website (Zone 5 MI) but few weeks later suddenly their website is showing they will arrive in June. We are already running behind on planting, and we have very short summer in Michigan. I'm not betting on my gardens doing well/surviving after they arrive. Too bad I was going to order some more from them based on the service and quality of the plants. But I don't think I will ever order from them again.
On May 23rd, 2011, purrrz added the following:
edit: i meant the shipping time was from April to mid may for zone 5 when I placed the order (I liked the scheduled timing that's why I ordered from them instead of others). But according to the customer service rep some of the items aren't ready to come out yet and they might have to ship them next year's spring if they aren't ready soon. Uh.. hello, don't sell stuff if you can't abide by your own shipping schedule. On May 28th, 2011, purrrz changed the rating from negative to neutral and added the following:
The plants /bulbs arrived yesterday. So far most of them seemed acceptable (I wasn't hoping for much at this price). I'm putting them on life support as a precaution. I will change the review based on how they do in the garden.
But I do give them credit for listening to my complaints in davesgarden. On January 30th, 2013, purrrz changed the rating from neutral to positive and added the following:
Sorry for the late update. But that is how long it took for me to give an accurate review. The first year of receiving the order the plants did not do very well (some of them died) others barely grew. However, from second year they have bloomed beautifully. So I can honestly say that 90% of my plants have survived and doing well after experiencing Michigan winter. Looks like I will be placing another order this year (will post another review based on the experience). Thank you Michigan Bulb for your prompt reply. On Jan 30, 2013, Michigan Bulb responded with:
"On May 23, 2011 12:31 PM, Michigan Bulb responded with:
Thank you for letting us know of the problem with your order. A customer service representative will be contacting you for your account information to check on your order and find out when it will be shipping."
I've ordered from Michigan bulb for years. Last time I ordered was last spring. I ordered a 3 in 1 apple tree, 2 banana trees, strawberries, and dahlias. When you first get them they don't look like much, but once you plant them they take off and look great.
On Jan 13, 2013, Michigan Bulb responded with:
"On Jan 16, 2013 4:31 PM, Michigan Bulb responded with:
We appreciate your feedback. We do sell the "value size" plant but our plants do not suffer from transplant shock and are easy to plant and you will be amazed at the growth and how well they adapt."
I've ordered several times because they have great clearance sales. I've always received healthy items. The only drawback is that they occasionally break up orders and an item might arrive much later. But again, always good quality, healthy plants.
Here's why I like Michigan Bulb... I mixed up some daylilies and (wrongly) thought that Michigan Bulb had sent the incorrect item. I posted this on their website in a review of the product. Months later, someone at Michigan Bulb read my review and issued me a credit to be used in my next order. I never asked for a credit or replacement. They simply took it upon themselves to make it right (even though I was actually wrong -- oops).
On Jan 7, 2013, Michigan Bulb responded with:
"On Jan 16, 2013 4:27 PM, Michigan Bulb responded with:
Thank you for sharing, we appreciate you letting us know. We always strive to have the best quality plants and service for our customers."
On Oct 15, 2012, RebeccaLynn Winston Salem, NC (Zone 7a) wrote:
Posted on May 7, 2012, updated October 15, 2012
Posted on April 1, 2012, updated May 7, 2012
Posted on September 27, 2011, updated April 1, 2012
Posted on May 17, 2011, updated September 27, 2011
Earlier in the spring, I saw an inexpensive "deal" from Michigan Bulb for red border lily bulbs. I decided to place the order, even though I had seen several negative reviews in Garden Watchdog. They arrived, looked fine, and I planted them. They are on the verge of blooming now, and I am pleased. I will order from Michigan Bulb again.
On September 27th, 2011, RebeccaLynn added the following:
The Red Storm border lilies bloomed beautifully. Unfortunately, the rabbits munched on the leaves until only stalks were left, so on June 1st, I placed another order for Red Storm border lilies. Today, September 27th, the bulbs arrived. They are good sized and firm. I am pleased.On March 31st, 2012, RebeccaLynn added the following:
The Red Storm plants have emeged and are looking good. Even the ones that the rabbits ate have come back up.On May 7th, 2012, RebeccaLynn added the following:
My Red Storm border lilies from Michigan Bulb are in bloom! So pretty!On October 15th, 2012, RebeccaLynn added the following:
Last week I received my order consisting of about 2 dozen lily bulbs and 3 foxglove plants. The bulbs were medium sized and healthy, and the plants looked good also. Everything was well packed. Everything is planted now. All that is left to do is hope the squirrels don't dig up the bulbs and wait for spring 2013 to see the beauty. Another good experience with Michigan Bulb Company.On Oct 15, 2012, Michigan Bulb responded with:
"On May 18, 2011 11:15 AM, Michigan Bulb responded with:
We really appreciate you posting your experience with our company and we look forward to your future orders. Happy Gardening!"
On Oct 7, 2012, dreamer62 Helena, MT (Zone 4a) wrote:
I'v been reading the reviews on Michigan Bulb.
First, for those who got plants that were dead or died - the company does have a lifetime guarantee and will replace any item. They don't grow their own stock, or didn't when I was ordering, so what you're getting is coming from their provider direct to you. I have noticed that they have changed some things since I last ordered so that may not be the case now. As for ordering from other online sites like Gurney's, if you read the small print and do some research I think you'll find that many of them get their product from the same place as MB did when I was ordering a couple of years ago. If ordering a large amount and wanting high quality guaranteed then order from one of the more expensive companies. Also, as with anything mail order product, inspect and contact the company immediately with any problems. Contact with MB should preferably be by phone rather than email for a quicker response.
Second, Yes, they are cheap compared to most other nurseries, but remember you get what you paid for. If you want large plants that will almost always have no issues you have to pay for it - order from those more expensive companies. Cheap means you'll likely get the culls or smaller plants and that's only fair. I don't know any company or product where you can get high quality cheap. Buying plants is like buying groceries, clothes and furniture. The difference between MB and almost every other company is their LIFETIME guarantee. Other companies may offer a 1 year replacement but then make you feel like a fool/idiot if your plant doesn't grow even though they will replace it. Oh and if the replacement doesn't take then you're out of luck because the 1 year guarantee has expired. MB will replace and not make you feel like it was your fault, and if the replacements don't all make it they will replace those. And yes I've had to have items replaced over the years and ordered from various places and MB has always been helpful and pleasant. Also, keep in mind if it's on sale really really cheap then you will not be getting the same product as the regular priced item, as this may be their way of clearing the weaker plants to make room for new plants. If you look carefully you'll notice that the penny items or super sale items are also listed as regular items and there is a big price difference. You won't get the $5.00 plant for pennies on the dollar so don't expect it. Be realistic.
Third, out of stock issues and unhelpful customer service is not the norm. Since their provider is also providing to several other nurseries and orders are coming in all the time from different places it isn't unlikely that some will cross or arrive at the same time and create an 'out of stock' situation. Be graceful and either wait patiently or cancel and get from another source (keep in mind your new source may have the same provider). Only so many plants are grown and once those are sold the nurseries have to wait until a new batch is grown. If your experience with customer service is not up to par then call and ask for a supervisor. People always assume if someone is working customer service then they will be pleasant and helpful at all time and know what they are talking about - not true. Just as with any job sometimes the person hired is a dud and unless the supervisor is informed will continue to give the company a bad rep. Sometimes the person contacted is having a bad day and while that should not affect their job it's not always the case so again the supervisor needs to know. No company or person is perfect, take the bad with the good and go higher up the chain if necessary.
I have personally ordered several times from MB. One year I ordered from 4-5 different companies. Upon getting my orders I noticed that MB items were better packed than some of the other more expensive companies and of the same size or quality. One of the higher quality, more expensive companies did not have my item and issued a refund without contacting me to see what I wanted to do. I would have been more than happy to wait until they got more even if it meant a longer than necessary wait, but wasn't given the choice. Since this item wasn't carried by my usual nurseries I was out of luck and not happy.
As one reviewer said, the plants may be smaller than expected and need some babying, but be patient and you'll see growth and your garden will flourish.
Not trying to say MB never makes mistakes or messes up, just recommending an open mind and realistic expectations.
On Oct 7, 2012, Michigan Bulb responded with:
"On Oct 9, 2012 12:24 PM, Michigan Bulb responded with:
Thank you so much for your review. We truly appreciate you taking the time to share your experience with our company."
After taking advantage of their sales special, I received part one of my order from Michigan Bulb today. I have never ordered from an internet or catalog company before and after reading some of the negative remarks made here, and due to the late in the season ordering, I was afraid of what I would find. However, the plants were shipped quickly, were well packed, moist and in overall good shape. I am sure it helped that the weather was cool and accommodating. Some of the plants were small, like the pomegranate kiss carnation, and one of the hollyhocks was a bit pale, but I am sure it will green up now that it is planted and the other will grow bigger. Overall, I was well pleased with my plants and I will order from Michigan Bulb again.
On Jun 8, 2012, Michigan Bulb responded with:
"On Jun 11, 2012 12:06 PM, Michigan Bulb responded with:
Thank you for posting your feedback. We appreciate you letting us know how we are doing. Happy Gardening."
I received my order promptly, correct, and in good condition even though the box was partially crushed (something very heavy must have been on top of it during shipping). The air bag packing did it's job to protect the plants. One of the items I ordered was "Red" Hens and Chicks which was shown as bright magenta in their catalog, What I received was light green leaves with a pale reddish tint at the the base of each leaf. I hope the plants will redden up as they mature and the season progresses or I will be disappointed.
On Jun 4, 2012, Michigan Bulb responded with:
"On Jun 5, 2012 11:57 AM, Michigan Bulb responded with:
We appreciate your post. They should darken with age. Happy Gardening!"
I ordered the following this spring and all the plants came in healthy and have taken, many have new growth already. I have a bulb order in with them for the fall and am looking forward to it; the prices are great.
EMPIRE BLUE BUTTERFLY BUSH
CLIMBING JOSEPH'S COAT ROSE
RAINBOW LEWISIA MIX
EENIE ALLEGRO MINI DAYLILY
PURPLE PASSION ASPARAGUS
On Jun 4, 2012, Michigan Bulb responded with:
"On Jun 4, 2012 1:08 PM, Michigan Bulb responded with:
Thank you so much, we appreciate you letting us know. Happy Gardening!"
I was skeptical about ordering from these folks. But, I saw an internet ad featuring plants for very low prices. So, I ordered some Honeyberries and a couple of Goji berries since they both are usually fairly pricey, I noticed a box that said I got $20 off a $40 order so I ordered some blueberries to get it just above $40. My total dropped to just over $20. I had some difficulty getting the order finished because the website had some kind of issues with my credit card. I tried again a couple of hours later and was successful. I received an order confirmation email and later another with a shipping window of May 28 to June 28. A couple of days later, I got an email saying part of my order had shipped. A day later, I got an email saying that the rest had shipped. Three days later, I checked the UPS tracking number and saw that both packages had been delivered to the Post Office. I entered a different ship to address so I don't understand why they shipped to my bill to address. I went to the P.O., got the plants and they look very nice. I don't remember a size being specified. The Gojis were pretty small and a little wilted, the Honeygerries were maybe 5" high and healthy looking. The Blueberries were maybe 14" tall and nice and green. The small "Biopots" made planting easy. As of May 26, all have been planted. Since the plants were healthy looking upon arrival, I wouldn't try to get them replaced if they should happen to die later. About all I can say is that so far, Michigan Bulb has provided satisfactory service and , on sale items, very good pricing. Where else can you get Honeyberries for $3.99?
On May 26, 2012, Michigan Bulb responded with:
"On May 30, 2012 12:57 PM, Michigan Bulb responded with:
We appreciate you sharing your experience with our company. Enjoy your plants and Happy Gardening!"
Posted on May 16, 2012, updated May 18, 2012
Posted on May 14, 2012, updated May 16, 2012
I have ordered many times from Michigan Bulb Company and usually have mixed results. The time I am commenting about is from a purchase made last spring, 2011. I ordered 72 Blue Moon Hydrangeas, the were all wilted and looked like they had had a hard journey. I went ahead and planted them when they arrived in the fall and prepped them for the winter. This spring only 2 of the 72 have sprouted. The rest are dead. I have contacted MBC many times and have yet to hear anything from them. I have continued to order from them because I enjoy their prices and when their plants arrive healthy they do very well. The only problem I have had is with the hydrangeas from last year and am very disappointed that after all of my purchases they chose not to return my emails.
On May 16th, 2012, meggie123 changed the rating from negative to neutral and added the following:
I am changing this to neutral because I ordered some plants about 3 weeks ago, just received some of my shipment and all the plants look very healthy and hearty. I am looking forward to planting these plants, but am still disheartened about the hydrangeas from last and the lack of response. On May 18th, 2012, meggie123 changed the rating from neutral to positive and added the following:
After receiving an email from the customer service representative and getting the issue cleared up I am changing my rating to positive. They are going to reship my plants. I suggest that people needing help use the phone to get a response or post what the issue is here. All in all I believe this company is a good one with just a little customer service issue. On May 18, 2012, Michigan Bulb responded with:
"On May 16, 2012 12:06 PM, Michigan Bulb responded with:
Thank you for the post. We apologize you have not heard back concerning your hydrangeas. One of our customer service representatives will contact you for your account information and get this taken care of."
On May 15, 2012, Yellowpolkadots Victor, IA wrote:
I had placed my order and then looked into Michigan Bulb after hearing several not-so-great comments about them. I was nervous after seeing some of the negative comments. I'm happy to say that out of the 15 plants ordered, there's only one or two that look like they're in iffy condition. Overall I'm happy with my order and would most likely order from them again.
On May 15, 2012, Michigan Bulb responded with:
"On May 16, 2012 11:58 AM, Michigan Bulb responded with:
On May 13, 2012, chi02 parker, CO (Zone 5b) wrote:
My husband and I decided to redo both or our whole yards this year on a limited budget. So seeing the michigan bulb web site we sent for a catalog. We loved the prices and for the money, we could do everything that we dreamed of. We have never ordered from a mail order site before, but gave it a shot. I made several orders of many hundreds of dollars. And we waited. In the mean time we got our yard ready for our new plants. It took about 5 weeks and our first order arrived. Yes, the plants are small, but so healthy and beautiful. We are very pleased and look forward to watching our little babies grow. We have many more orders to go still and I am expecting nothing less than great. This company helped us get the great garden we always deamed of, for the price our wallets could afford. If your expecting large, full plants and trees this is not the site for you. You will have to work for your beauty here. But it will be worth it. thank you.
On May 13, 2012, Michigan Bulb responded with:
"On May 16, 2012 11:56 AM, Michigan Bulb responded with:
We really appreciate you sharing your experience with our company. Enjoy your garden!"
On May 13, 2012, GreenThumbToo Sierra Vista, AZ wrote:
My caregiver/fiance' looked every where for clematis, I have wanted to plant in my AZ garden since moving here in 2000. He found Michigan Bulb Company on line and ordered two blue "Tidal Wave" clematis for me. Immediately, he got the order confirmation via email, which was dated May 7th, the same day he ordered.
Then he received an email saying the plants will be shipped at a later date than first thought, May 25th. But, on May 12th, 5 days later, he received a shipping confirmation that the plants were shipped.
We are impressed! We weren't surprised that the shipping date was moved to the 25th, as most on line companies don't always ship when they first say so. But to get a confirmation that our plants were shipped, only five days after ordering them! Wow!
After reading some of the "Positive" comments here, I am excited and think my clematis will arrive in good condition. So, for now, I am making my comment "Positive." Especially because it seems their service is excellent.
When my plants arrive, if not in good condition, I might change my rating, but I am very hopeful my plants will come healthy and I'll finally have a clematis, I've always wanted.
As a side note:
I think I used to order from Michigan Bulb, in the 90's, while living in IL and I found all my orders were in great condition and grew well. I was very happy with my orders, I don't remember any negatives from ordering by mail.
Unlike Burgess, last year, who, after sending replacements that weren't the ones I initially ordered, (and came dead), they wanted me to again send in a shipping label, more stamps, stationery & envelopes! I finally gave up on them.
I don't see the use of wasting good money on a bad company. Even stamps, stationery, etc. in this economy is still money lost, in my books.
On May 13, 2012, Michigan Bulb responded with:
"On May 16, 2012 11:55 AM, Michigan Bulb responded with:
Thank you for your post. Enjoy the clematis, they are beautiful."
On May 11, 2012, trainbrain0204 New Miami, OH wrote:
I have ordered from Michigan Bulb many times in the past. Never really had a problem. A few things died but I called and they were replaced or I received a credit. Their customer service is always good. Very pleasant to deal with the couple times I had to call. Prices are good and plants are decent. I just ordered climbing roses from them after Jackson and Perkins decided not to ship the ones I ordered from them. I am sure they will be fine too. I look forward to watching them grow!
On May 11, 2012, Michigan Bulb responded with:
"On May 12, 2012 8:32 AM, Michigan Bulb responded with:
We appreciate your post. Thank you for sharing your experience with us. Happy Gardening!"
On May 10, 2012, debraward Edwardsville, IL wrote:
Posted on May 9, 2012, updated May 10, 2012
okay I tried to post this comment yesterday but it never posted. I must have done something wrong. I will try again.
I have placed 4 or 5 orders with Michigan bulb this year. I have received all but one of the orders so far. Here are my comments:
"Expected Ship Date" -- With all of the orders I have had the same issue of Michigan bulb constantly pushing the estimated ship date back by a day or two (every day). So, if initially your item is expected to ship in 2 weeks - expect to wait 4. They say that they ship at the appropriate time for your area - apparently that allows them the wiggle room to constantly "update" your expected ship date.
Packaging - a lot of my potted plants were poorly packaged and/or damaged. This isn't a huge deal (I guess) if the roots are strong and the plant survives. So far most of mine seem to have recovered. -- The bare root plants and bulbs were packaged fine.
Price - Awesome! who can complain about their prices???
How the plants are doing: For the most part everything that I have ordered is planted and seems to be thriving. Which is great! I ordered five knockout rose bushes and 3 of the five arrived out of the packaging and damaged. I planted all five anyway. All five are now doing great. I ordered a lot of bare root hostas. They are poking through the ground and looking great already. My gladiola bulbs and daylillies are also starting to come up - so far so good.
Two of the plants I ordered are not doing so good. I ordered 6 bare root blue moon hydrangea plants. 4 of the 6 appear to be dead or dying. I ordered three blue hardy geraniums but they don't seem to be doing anything :(
Other than the geraniums and hydrangeas everything seems to be doing well and for a great price.
I'm leaving my rating as neutral and not positive only because of the two plants not doing well, the packaging, and the long shipment times.
But for the price - and considering most of my plants are doing great - I would order from Michigan Bulb again. you just need to know what you are getting.
On May 10th, 2012, debraward changed the rating from neutral to positive and added the following:
update: I looked at my shipping information. I may have been too harsh on Michigan Bulb. My first two orders were mailed by 4/19/2012. I ordered them at the end of March. In the weeks between ordering and shipment, the expected ship date fluctuated between 4/12/2012 and 4/23/2012.
My Third Order was placed around 4/1/2012 and they mailed it on 4/30/2012.
My last order was placed on 4/27/2012 and is waiting to be shipped. Expected ship date alternates between 5/12 and 5/20.
I'm going to change my rating to positive - with the exception of the blue moon hydrangeas and the hardy geraniums that seem to be dead or dying.On May 10, 2012, Michigan Bulb responded with:
"On May 10, 2012 10:44 AM, Michigan Bulb responded with:
We appreciate you letting us know about the problems with your plants. A customer service representative will contact you for your account infomation and we can reship the plants to you."
Posted on March 13, 2012, updated May 9, 2012
I have been ordering from Michigan Bulb for years. I have never had a problem with any of their plants or getting a replacement on any plants that did not grow. I have and will order from them every year!!
On May 9th, 2012, Aeyla added the following:
I am adding to this because after my bad experience with The Growers Exchange. I bought my replacement plants from Michigan Bulb. The lavender I got from the other company was so tiny, but the one I got from Michigan bulb was 5 times bigger and it is doing great. I bought two roses that were green and are doing great also. I also replaced the dill that the other company sent that died. So now my herb garden is complete and I am already using some for cooking. This company has been my go to company for years and you cannot go wrong with them. I know the shipping dates changing can be frustrating but you are not ordering some toy or electronic. These are living plants and have to shipped at the right time to make sure they get to you in good health. Those of you bitching about the bare root plants. Do you even know what a "bare root" plant is? What are you expecting? a plant like you buy at a local nursery? Most people buy from company's like Michigan bulb because of the prices but are expecting the same as they get for double the price at a nursery. The customer that made a negative comment because he is the only one in the subdivision that is not done with his landscaping because his whole order did not ship at the same time! REALLY! You ordered on line if you wanted everything all at once you should have gone to a local nursery, & paid double to get all of your stuff at the same time.On May 9, 2012, Michigan Bulb responded with:
"On May 10, 2012 10:14 AM, Michigan Bulb responded with:
Thank you so much for your understanding and for your post. Happy Gardening and enjoy your plants."
Posted on May 1, 2012, updated May 7, 2012
This is the very first company, I have tried and most of my order was ok. My dwarf banana tree looks bad not sure it is going to make it, the top leaf was broke when it arrived and the few bottom leaves were all dead.. and my 3-1 butterfly bush was all shriveled up, not sure it is going to live. I emailed then the day i got them to let them know i wasnt happy with a couple of the plants and still havent heard from them..i still have a few that havent come in yet, so i guess i will have to wait and see how they are..
As far as my other plants they were small, but seem to be doing good.. and it does take awhile to recieve them, but i think i would order from them again..
On May 7th, 2012, ltduncan changed the rating from negative to positive and added the following:
Just wanted to say, I am pleased with all my plants, they may be small but they are doing good so far.. i was worried about 2 of them, but they seem to be comming back..So thanks Michigan Bulb.. i will order from you all again..On May 7, 2012, Michigan Bulb responded with:
"On May 1, 2012 10:47 AM, Michigan Bulb responded with:
Thank you for posting. One of our customer representatives will contact you for your account information and take care of anything you need to have reshipped. We apologize for the inconvenience."