Comments regarding Michigan BulbClick here to return to Michigan Bulb's listing.
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|On Oct 19, 2015, Shaken Scottdale, PA wrote:
Posted on October 15, 2015, updated October 19, 2015
On October 19th, 2015, Shaken added the following:
I received my order on 10/16. All told it took about 2 weeks to receive. While the outside of the packaging looked good and intact, the inside left a bit to be desired. There were 7 bags with bare roots in them, one long cardboard tube with a small Clematis in a pot, and a bunch of catalogs for MB and Breck's at least. The tube the Clematis was in wasn't very supportive and a lot of the soil from the pot was now in the shipping box though the plant was in good shape, maybe a little over watered for the trip. All of the bare roots were in transparent plastic bags with a handful of potting soil. They were all bone dry but looked in good shape. They were just laying in the rather large shipping box, nothing keeping them protected other than a few packing air bags.
Long story short. Though poor shipment tracking on their website, uninformed customer service, and poor packaging the plants/bare roots look good. Time will tell how they do in the ground.
|On May 15, 2015, Elarie Columbus, OH wrote:
The two roses and the sedum I ordered arrived in a timely manner, however they were extremely tiny. The roses were literally single twigs approximately 3/8 of an inch thick at the base and one of them had blackspot on every leaf except for the top two leaves. The sedum was one single shoot. This would have been acceptable except that the price was almost the same as the prices at my local nursery for much bigger, potted plants. I consider it a live-and-learn experience and I'll know better than to order from them again.
|On Apr 26, 2015, pastapicker Columbus, OH wrote:
Posted on April 1, 2015, updated April 26, 2015
On April 26th, 2015, pastapicker changed the rating from positive to neutral and added the following:
Well, here is one fly in the ointment -- two of my plants (an agastache and a hellebore) have died. They arrived while it was still very cold (killing freezes) and wet (since I am only 100 miles away from the shipping facility it would have been nice if they could have waited to ship until our weather broke but that is probably not realistic); I potted them up and put them in the garage for 2 weeks until it warmed up, but after putting them outside their roots rotted.
So today I emailed them about a replacement and found that they have changed their "lifetime guarantee" to only 30 days past receipt of the order. Some things arrive so early, that it would be impossible to know if they are going to survive if the average gardener has to somehow hold the item until planting conditions are suitable.
I will have to be much more critical of the plant's size, condition and packaging in the future in order to feel confident of their guarantee.
|On Nov 9, 2014, PrairieFairy Mendon, MI wrote:
I had a discount coupon to try Michigan Bulbs so thought may as well - at that price not much to lose.
|On Oct 5, 2013, safetypro Meridian, ID wrote:
We ordered several hundred dollars worth of bulbs and other items including a bulb planter. For some reason, they think I don't need the bulb planter until the last of the bulbs is shipped. Go figure. Otherwise I am pleased at this point with everything else and the timing of the deliveries.
On Oct 5, 2013, Michigan Bulb responded with:
"On Nov 15, 2013 4:42 PM, Michigan Bulb responded with:
Thank you for your feedback, we always appreciate hearing from our customers."
|On Jun 9, 2013, simplypaul Opelika, AL wrote:
Posted on April 15, 2013, updated June 9, 2013
On June 9th, 2013, simplypaul changed the rating from negative to neutral and added the following:
I have only decided to change my rating to neutral being that I did finally receive my order and i have to say it was all packaged well. They actually ship there plants in pots and some sort of protection around the plant to help in the transit. All but two arrived looking healthy. I contacted customer service and they are standing behind there guarantee (a big plus in my book). I would have changed it to positive had it not taken almost two months to receive my plants from them.
On Jun 9, 2013, Michigan Bulb responded with:
"On Apr 17, 2013 4:13 PM, Michigan Bulb responded with:
Thank you for your posting. One of our customer service representatives will contact you for your account information and check on the status of your order."
|On May 28, 2013, spiritmjm Vancouver, WA wrote:
I ordered three times from Michigan Bulb. One order in March, one in April and one in May. The first plant arrived DEAD. The plant was dry, flat, and crumbly! I contacted them and they did send another, which was better, but still too dry. The second shipment's plants looked great. It is very obvious that the plants are being mailed by the grower, as the method of packing was very different each time.
On May 28, 2013, Michigan Bulb responded with:
"On May 30, 2013 11:30 AM, Michigan Bulb responded with:
Thank you for your feedback. One of our customer service representatives will contact you for your account information and check on the remainder of your order for you."
|On May 2, 2013, Lark_the_Brave San Bernardino, CA wrote:
I ordered several plants on 03/25/13. Kept checking the status of my order on their main site about every other day and noticed that the shipped dates were constantly being pushed back.
|On Jun 25, 2012, itsnic Fort Mill
United States wrote:
I have ordered from them several times over the years with mixed results. I always have to order multiples of a product because not everything will grow. Out of 3 empress trees I have 1 big beautiful tree, the other 2 died shortly after planting. Recently, I ordered 2 banana trees, 1 looks great the other wilted and died both received the same care.
On Jun 25, 2012, Michigan Bulb responded with:
"On Jul 18, 2012 3:31 PM, Michigan Bulb responded with:
Thank you for your feedback. We apologize for the problem you had with your plants. One of our customer service representatives will contact you for your account information."
|On May 16, 2012, hsteele Ardmore, TN wrote:
Posted on May 8, 2012, updated May 16, 2012
On April 30th, 2012, hsteele added the following:
Still neutral until I receive my order, but I actually CALLED the company just a few minutes ago. The lady on the phone was very pleasant and let me know when I should expect my order and bit more information that I was after regarding it. So I would suggest, if anyone is looking to contact them, use the phone! I'll update again when I get my plants in. :D I'm excited now!
On May 8th, 2012, hsteele changed the rating from neutral to positive and added the following:
I finally received the first portion of my order today. The plants were packaged nicely, with sturdy boxes and bubble mailer to keep them from being ruined. All of them looked to be in good condition, considering they had been packaged in a boxes for the better part of a week and a half. I plan on getting them into the ground in the next few days, but I WILL be ordering from them again next Spring.
I'm still waiting on my 3 in 1 butterfly bush to be shipped--
On May 16th, 2012, hsteele changed the rating from positive to neutral and added the following:
Ok, well after checking in on my butterfly bush--I see it is now scheduled to ship OCTOBER 1. I don't mind waiting, but I really wish the woman at customer service wouldn't have told me it was going to be shipped in the middle to end of May. I would look into cancelling the order for the 3 in 1 Butterfly bush, but honestly, after all the hassle just to find out basic information, I think cancelling an order might be next to impossible (or at least, it might feel that way!)
On May 16, 2012, Michigan Bulb responded with:
"On May 1, 2012 8:54 AM, Michigan Bulb responded with:
Our site is having problems receiving emails and we are working very hard on fixing this and hope to have it rectified soon. We apologize for the inconvenience.
|On May 13, 2012, butterflygar North Terre Haute, IN wrote:
Posted on April 26, 2012, updated May 13, 2012
On May 13th, 2012, butterflygar changed the rating from negative to neutral and added the following:
I have changed my rating to neutral. Michigan bulb did contact me and sent out part of my order right away and will be sending the rest soon. I am thankful for this site that brought awarness to the problem and to Michigan bulb thanks for correcting the problem.
I am waiting to see how the plants arrive and hopefully they will arrive healthy and ready to be be planted.
On May 13, 2012, Michigan Bulb responded with:
"On Apr 30, 2012 3:50 PM, Michigan Bulb responded with:
Thank you for your posting. A customer service representative will be contacting you for a reship. Our site is having problems receiving emails and we are working very hard on this and hope to have it rectified soon.
|On May 12, 2012, aniabania Charlotte, NC wrote:
I am not entirely sure what to think just yet. Ordered A LOT of plants from them in several shipments.
|On Mar 29, 2012, hfalls1 Lewisburg, WV wrote:
Order Number: 20810825900
On Mar 29, 2012, Michigan Bulb responded with:
"On Apr 3, 2012 2:08 PM, Michigan Bulb responded with:
We appreciate your feedback. One of our representatives will contact you for your account infomation and check on your order for you."
|On Mar 23, 2012, jillybean68 Beverly Hills, CA wrote:
All I can say is that I am very frightened by the comments on this page....I wish I had seen this website prior to placing my order with Michigan Bulb. After further probing around on the website, I find it hard to believe that a company that is so well known does not have a phone number listed for customer service. Also, I placed my order and the ship date has already been move back a few days, but yet my payment has been taken from my credit card already! What kind of company takes payment before shipping? There is a full 3-4 week lapse between payment taken/shipping date. That is scary. I am very concerned about the plants I will receive and the time frame in which I will receive them. My zone falls within current shipping dates, so why has my order been pushed back again? We are having unseasonably warm temperatures, and planting outside at this time should not be of any concern. I requested a quick ship date when I placed my order, but from the sound of it, Michigan Bulb does not aim to please customers. Also, I wish I would have checked their guarantee better. Thirty days is not long enough to know if plants are going to survive. I will take this as an unfortunate and expensive learning lesson and at this point I'm thinking I will not be ordering from Michigan Bulb again. I guess we'll see if and when my order arrives, I change my mind. Will try to keep updating. Also, very confused as to why Michigan Bulb representatives are posting on this website??? What is that all about??? Maybe that time could be better utilized if they focused on their customer service.
On Mar 23, 2012, Michigan Bulb responded with:
"On Mar 27, 2012 4:21 PM, Michigan Bulb responded with:
We appreciate you posting your concerns about your order. If you have any probems at all please let us know and we will be happy to take care of it for you."
|On Oct 21, 2011, Jnnyrey Little Falls, NY wrote:
As everyone has said the shipping date for my items was pushed back several times. I did receive all my bulbs in time to plant, however the box stunk of mildew and the bulbs were sooo itty Bitty! If you can't resist the prices, go ahead and buy, but for a few extra bucks why not buy from a small business who's invested in their product and really cares about what they send you and whether or not it lives? My spouse and I were in awe of the difference between Michigan bulb lily bulbs and ones we bought from another smaller company! One was as big as my fist, and the Michigan bulb (which has already sprouted, not good) was the size of a walnut! Buy elsewhere!!
On Oct 21, 2011, Michigan Bulb responded with:
"On Oct 21, 2011 2:32 PM, Michigan Bulb responded with:
Thank you for your feedback. Our bulbs may be economical and a little smaller in size but will produce the same quality and size plant as a bigger bulb. We also offer a lifetime guarantee on our products. Any growth development will stop once a hard frost hits. This will not affect the bulb, as any green growth will put nutrients back into the bulb for the spring season.
|On Oct 3, 2011, plantgnome1 nowhere land, NY (Zone 6b) wrote:
Posted on September 28, 2011, updated October 3, 2011
On September 20th, 2011, plantgnome1 added the following:
ALSO-BY THE WAY THERE IS A REASON WHY THEY HAVE MORE NEGATIVE REVIEWS THAN POSITIVE.
On September 28th, 2011, plantgnome1 added the following:
Did get a response and my order was shipped on time. It has taken 6 days from shipping notification (ie-had a label printed) to delivery which I am expecting today. Started out with UPS Basic (another name for the slowest shipping on earth) then switched over the the post office for delivery.
A paying customer shouldn't have to go thru all this aggravation, stress and time spent sending emails to get an order on time. For that reason and the cheesy method they use for shipping live plant material-my rating is still negative.
On September 28th, 2011, plantgnome1 added the following:
Okay I received my package-the only decent looking plants in the lot were the bulbs for border lilies, the bare root daylilies were passable and possibly the crown of thorns plant. The creeping red sedum-def. plugs-the plug soil was as crisp as toast, the anenome bulbs were the size of raisins ( i soaked according to directions), however last time I received bulbs this size from Michigan "Bulb" -they never grew (alpine rosy bells); the lavender mountain lilies bulbs were tiny-but looked okay. The snow in summer-which were "in plantable pots" ie-like those jiffy pods that you add water to sent in a paper bag. At least they were moist. Of the blue festuca plants (3) two were about 3 inches tall, the third was a pod of soil with 1 strand of grass in it. These plants were all about 3 months old at most. Lord only knows what will happen in spring. I planted everything with biotone and watered with miracle grow transplant starter. I am not surprised-but very disappointed in the size of the live plants. I have marked all the planting areas for the bulbs & plants-so if they don't grow I want replacements or my money back. I want at least one new blue festuca plant for now. Understand that these plants were in a box for 6 days.
On October 3rd, 2011, plantgnome1 changed the rating from negative to neutral and added the following:
Well at least the customer service has improved a bit-got an email regarding the quality of my order and they are reshipping the items that were DOA. Lets see what these look like upon arrival. Perhaps if they ship a different method it won't take 6 days to get here.
On Oct 3, 2011, Michigan Bulb responded with:
"On Sep 23, 2011 3:25 PM, Michigan Bulb responded with:
We apologize for the delay in the shipment of your order. We will have a custmer service representative contact you for your account information and make sure your order is shipped as soon as possible."
|On Jul 24, 2011, angel8917 Fairmont, WV wrote:
Order Date: 06/26/11
On Jul 24, 2011, Michigan Bulb responded with:
"On Jul 25, 2011 11:10 AM, Michigan Bulb responded with:
Thank you for your feedback and for all your orders. Your orders will be shipping out this September. Yes, we do stand by our lifetime guarantee. Happy Gardening to you!"
|On Jun 20, 2011, yla1031 Lafayette, IN wrote:
Posted on May 28, 2011, updated June 20, 2011
On June 20th, 2011, yla1031 changed the rating from negative to neutral and added the following:
The company gave me a gift certificate for my troubles. The plants that did arrive are thriving. I will be giving them another chance in the fall.
On Jun 20, 2011, Michigan Bulb responded with:
"On May 30, 2011 9:50 AM, Michigan Bulb responded with:
Thank you for your posting. We apologize that the hydrangea you ordered changed to a fall ship date. A customer service representative will be contacting you to see what we can do to rectify this for you."
|On Jun 19, 2011, dangadadanga Princeton Junction, NJ wrote:
Posted on April 27, 2011, updated June 19, 2011
On June 19th, 2011, dangadadanga changed the rating from negative to neutral and added the following:
I was contacted by a customer representative. Turns out they didn't have most of the plants that died and they gave me credit for them. One plant was sent and that is doing good so far.
On Jun 19, 2011, Michigan Bulb responded with:
"On May 5, 2011 4:02 PM, Michigan Bulb responded with:
Thank you for letting us know about the problem you had with your plants. We will have a customer service representative contact you for your account information and have your items reshipped to you.
|On Jun 2, 2011, chelsea363 Dover, NH wrote:
Posted on May 24, 2011, updated June 2, 2011
On May 24th, 2011, chelsea363 added the following:
I will give them credit - They contacted me after I posted on here, and shipped two of the three preplanned gardens. One arrived today, so we will see what that looks like. The other, according to their website, was cancelled with no contact and no refund as of yet. Boo!
On June 2nd, 2011, chelsea363 changed the rating from negative to neutral and added the following:
Update: They sent the rest of my order, and everything looked pretty good. My cotton candy grass was much larger than I expected any of the plants to be, probably 12 inches tall or so. Very green and healthy. I give them a lot of credit for responding to my rating through here and working to get my orders sent. My only worry is that if I hadn't used this website, I am not very confident that they would have been shipped this season. Plus, the lack of communication when things are backordered or "cancelled" is really bad. Overall, impressed with most of the quality of the plants and excited that I received 50+ plants for $29!
On Jun 2, 2011, Michigan Bulb responded with:
"On May 16, 2011 3:19 PM, Michigan Bulb responded with:
Thank you for your feedback. A customer service representative will be contacting you for your account information and check on when your order will be shipping to you."
|On Jun 1, 2011, sarai_sloan Wellston, MI wrote:
In march, I ordered 14 Wall of china Hedges and a pack of Twinkle toes. The shipping was on-time, no complaints there. And the price was excellent! However, over 2 months after planting the bulbs, and hedges, none of the bulbs came up, and only 6 of the 14 hedges grew :( I sent a letter to customer service, and received a response within a few hours (Very Quick at responding). They told me that my entire order was going to be replace (Which was GREAT news)... However, it was not going to be shipped until next year!!! I am disappointed.. The spring shipping season does not end until June 10th, and today is the 1st. I waited as long as I could to give the plants time to grow. And now they are telling me I have to wait another year, even though the shipping season is not over! :( I really want the hedges, and am willing to wait if need be, but, (as others have stated), I now have bare spots along my property for another year :( I waited to give them a chance to grow, but tried not to wait too long so they could be replace if they didn't.. Despite of them offering to replace them, unfortunately, I'm still feeling a bit shorted. Other than this, Michigan Bulb has proven to have GREAT products and Customer Service. I would recommend them to anyone. Unfortunately, things like this happen sometimes. Perhaps I could find something in the mean time to fill in the blanks :(
On Jun 1, 2011, Michigan Bulb responded with:
"On Jun 2, 2011 10:25 AM, Michigan Bulb responded with:
Thank you for your feeback concerning your order. A customer service representative will be contacting you for your account information. We can check on your reship but we may not have any more of these items available to ship this season. We apologize for the inconvenience."
|On May 26, 2011, betswalter Bonita Springs, FL wrote:
Posted on May 26, 2011, updated May 26, 2011
On May 26th, 2011, betswalter added the following:
Ok, my mistake this was for Gurney's not Michegan Bulb, though I wanted to leave a negative comment for them also.
I ordered a watersmart garden from them, and they mysteriously changed the order to cancelled and never even let me know! Off course I ordered this end of April, expected to have it in the ground before the florida heat got everything. I'm disappointed and have yet to receive a refund. So in my mind, they charged my card, 2 months ago, only recently changed the order to cancelled and still have not refunded me. Interesting customer service>???? The dwarf tress were pretty good for the value in my mind, and the other plants from them I have recieved with great. Especially the roses have taken off well, however that does not change the fact that I need to be refunded before orders are canceled. That is a summer season and area that will be empty this year.
On May 26th, 2011, betswalter changed the rating from negative to neutral and added the following:
I'm changing this to neutral as I did get the automatic refund -so that's good!
Still disappointed though. I think in this instance they should be sending some kind of replacement or options for the empty garden space and cost of time.
However, not all bad, as the prices are good and I'm very happy with the roses and dwarf trees
On May 26, 2011, Michigan Bulb responded with:
"On May 27, 2011 11:36 AM, Michigan Bulb responded with:
Thank you for your feedback. A customer service representative will be contacting you for your account information and see what options we have still available for you to fill up your garden. We apologize for inconvenience."
|On Apr 28, 2011, Taurus2313 Meridian, MS (Zone 7b) wrote:
Posted on March 30, 2011, updated April 28, 2011
On April 28th, 2011, Taurus2313 changed the rating from negative to neutral and added the following:
The company contacted me and sent replacements for the items missing from my shipment and for the dead plants. However, after all the trouble that I have gone thru with this company (More problems/issues than I first listed previously..) I cannot give them a positive rating nor would I ever reconsider spending my money with them ever again in the future. It has been way too much hassle...Sorry but the truth!
On Apr 28, 2011, Michigan Bulb responded with:
"On Mar 31, 2011 8:33 AM, Michigan Bulb responded with:
I apologize that some of the items you received were not viable and that you were missing plants. Our customer service representative will be contacting you to find out what plants you are missing as well as what items did not survive so we can get them reshipped out to you."
|On Apr 12, 2011, Droberson Boca Raton, FL (Zone 10b) wrote:
Posted on April 5, 2011, updated April 12, 2011
On April 12th, 2011, Droberson changed the rating from negative to neutral and added the following:
Donna, a customer service representative contacted me and told me that a refund for my order is on the way and that I can keep the portion of the order that shipped. Because of this, I have changed my rating from negative to neutral. If the refund arrives in the next couple of weeks, I will change this to a positive rating.
On Apr 12, 2011, Michigan Bulb responded with:
"On Apr 8, 2011 9:22 AM, Michigan Bulb responded with:
Thank you for making us aware of the problem. A customer service representative will be contacting you for your account information and find out if your order has shipped or if you have been refunded. I apologize for the trouble."
|On Feb 24, 2011, FBSPANKEY2 Fort Benton, MT wrote:
AS OF TODAY (2-24-11) NEUTRAL- I HOPE IT TURNS OUT TO BE POSITIVE. HERE IS THE STORY- I RECEIVE AN E-MAIL ABOUT A $80.00 COUPON ON $160.00 ORDER. LAST NIGHT I GO TO WEB SITE & COME UP WITH AN ORDER FOR $167.81, SHOWS A COUPON FOR $80.00 (WEB SITE STATES OFFER EXPIRES 3/25/2011). I GO BACK TO THE WEB SITE TONIGHT, BRING UP THE SAME ORDER AND THE COUPON COMES UP AS $40.00 (NOT $80.00). I CALL, I WAIT, I WAIT, I WAIT, I TALK TO A LADY (i would guess from a foreign country) SHE SAYS THE COUPON IS $40.00, I TALK TO THE SUPERIOR, I TALK TO ANOTHER LADY, START OVER WITH THE $40 vs $80. VERY LONG STORY- BUT- I WAS TOLD I WILL GET MY $80.00 COUPON. CAN NOT SHIP ON DATE I ASKED. ???????????? WE WILL SEE..
On Feb 24, 2011, Michigan Bulb responded with:
"On Mar 16, 2011 8:35 AM, Michigan Bulb responded with:
Thank you for letting us know about the problem with your coupon. A customer service representative will be contacting you for your account information and make sure your order has been taken care of."
|On Jun 24, 2010, Massgirl Franklin, MA wrote:
Posted on September 30, 2009, updated June 24, 2010
On June 24th, 2010, Massgirl changed the rating from positive to neutral and added the following:
The moldy phlox never grew, so I e-mailed for a replacement which they sent right away. Those phlox too, bareroot, and moldy when I got them. Again, e-mailed for a replacement, which they sent right away. THIS TIME, they came and were in great shape, large healthy bareroot plants. They are growing well - finally! Also, I bought a package deal of daylilies, 5 different colors/types of daylily plants (Re-blooming Daylily Collection), that came bareroot. Three did not come back, and when I went to e-mail them again for replacements, something was wrong with their website. For a couple weeks I kept trying (I didn't feel like calling). Finally they corrected whatever their issue was online, and I was able to ask for replacements. In the e-mail I stated the kinds of daylily that did not survive the winter, the order number etc. and they sent me replacements - but not the kinds that I had stated in the e-mail! They sent me replacements of a DIFFERENT daylily that I had purchased (that were actually doing well) from the Buy One Get One category. So now I have four daylily of the same kind/color, when I wanted three replaced from a completely different order. I wish the customer service person had actually looked at the order number I provided with the e-mail describing what I had purchased originally, in order to replace the correct plant! Sigh. At least the ones they did send me are doing well.
I had also bought a Mixed Coneflower 12-pack, consisting of 3 Black-eyed Susans, 3-White, 3-DoubleDecker, and 3-Purple Coneflowers, only 6 of these have survived and are doing well, and I have asked for replacements of the rest - which are back-ordered to be shipped in the Fall, and the "Order Status" says 1 of each. I'm hoping by "1" they mean 1 3-pack, but who knows? I'll have to wait and see, because I don't seem to be able to trust their customer service. If I get only 1 of each plant sent, I guess I'll just have to try them again.
Anyway, long story short, I've found them to be hit-or-miss. Some of the plants I've purchased from them have been great deals, and are doing really well, and some plants (like the phlox) just never had a chance!
The only good thing is that they have a Lifetime Guarantee, so provided you are a patient person....
On Jun 24, 2010, Michigan Bulb responded with:
"On Jun 29, 2010 6:54 AM, Michigan Bulb responded with:
Thank you for your posting. The feedback we receive from our customers help us to correct problem areas and ensure better service and product. A customer service representative will be contacting you for more information on your plants."
|On May 26, 2010, MorsisX Lockport, IL (Zone 5b) wrote:
Posted on February 20, 2008, updated May 26, 2010
On May 26th, 2010, MorsisX changed the rating from positive to neutral and added the following:
OK, had to drop this rating to Neutral. As Michigan Bulb has informed that due to my returning 80% of the items that I ordered that they will no longer be honoring orders from me. That being said, they did refund all of my currently outstanding returns in cash.
On May 26, 2010, Michigan Bulb responded with:
"On Jun 9, 2010 9:39 AM, Michigan Bulb responded with:
Thank you taking the time to post. We appreciate your feedback to better serve our customers."
|On May 20, 2010, brandywinefran West Chester, PA wrote:
Posted on April 22, 2010, updated May 20, 2010
On May 20th, 2010, brandywinefran changed the rating from positive to neutral and added the following:
Well, although my previous orders were rated very, very POSITIVE, this last one has been quite NEGATIVE.
Order placed 4/30, delivery date (originally 5/7-5/9) was pushed up daily. I tried to cancel the order on 5/14 (when the estimated delivery date hit 5/30-6/2), but was told the order had already shipped. Very prompt and pleasant CS e-mail response, though!
The verbenas arrived today dried out and yellow. The rest of the order still has not shipped!
Below is the e-mail I just sent to MB CS, will update when further info available:
"Attached are photographs of the dried-out Homestead Purple Verbenas I received today.
Please refer to customer service correspondence dated 5/14/10 regarding Order Number xxxxxxxxxxx, which I tried to cancel due to the lateness (and daily delivery date change) of the order delivery. I was told that the order was already shipped, and it couldn't be canceled (as of 5/14).
The order clearly seems to have been PACKED on the 14th,
but it was not shipped until the 18th, resulting in the terrible
condition of these plants. The potting soil literally poured out of the plastic container like sand. I have watered them, but I cannot believe they have a chance to survive.
I have no idea what kind of shape the ferns will be in, if and when they ever arrive! VERY unhappy with this order!
On May 20, 2010, Michigan Bulb responded with:
"On Apr 22, 2010 12:24 PM, Michigan Bulb responded with:
We appreciate you taking the time to post your experience. We look forward to serving you in the future. Happy Gardening!"
|On May 19, 2010, charrish4 Indianapolis, IN (Zone 6a) wrote:
Posted on April 21, 2010, updated May 19, 2010
On May 19th, 2010, charrish4 changed the rating from positive to neutral and added the following:
The plants have been in now for 4 weeks. The drawf asters are doing better but the rose fountain grass and purple love grass are not doinging so well. It just seems like they are not growing. they are getting more and more brown leaves. Everything else is doing fine. I will keep everyone posted.
On May 19, 2010, Michigan Bulb responded with:
"On Apr 22, 2010 11:34 AM, Michigan Bulb responded with:
We appreciate you taking the time to post your experience. We do offer a lifetime guarantee so if the aster do not make it please let us know. We are always here to answer any questions you may have or assist in any way we can. We look forward to serving you in the future. Happy Gardening!"
|On May 13, 2010, mariaj24 Moorhead, MN wrote:
I have not yet placed an order and am already frusterated. When I logged and and selected all that I wanted (much of it was on sale) everything seemed to be going great. I clicked update totals and all of a sudden ALL of the sale prices were GONE. My order was more than double what it was. I tried to get the sale prices back by going back and fourth, but nothing. I called the company. What do you know...it's not the company at all. They told me if I e-mailed them a screenshot of my screen with the sale prices, they would honor them. I did this immediately. Then I got this e-mail :"Thank you for the screen shot. However I am unable to duplicate what you sent me. My suggestion to you is place the order on the website." I immediately e-mailed back and said I would like to speak with someone else regarding this matter as they promised me help, and now offer me none. If I could place the order on the site with those prices I would have already done so. I'm still waiting to hear back and am not at all happy.
On May 13, 2010, Michigan Bulb responded with:
"On May 19, 2010 8:00 AM, Michigan Bulb responded with:
Thank you for posting we appreciate your feedback. I apologize for the trouble you are having placing your order. A customer service representative will be contacting you for your order information."
|On Apr 28, 2010, oona0 Wilkes-barre PA
United States wrote:
Honestly I'm having a hard time choosing Positive or Negative on this company so here I am Neutral. I have just as many good things to say about this company as well as bad.
On Apr 28, 2010, Michigan Bulb responded with:
"On Apr 28, 2010 1:18 PM, Michigan Bulb responded with:
We appreciate you taking the time to post. We use our customers feedback to provide better products and service to our customers. Thank you for your feedback."
|On Apr 27, 2010, cbarrett64 Meridian, ID (Zone 6b) wrote:
Posted on April 15, 2010, updated April 27, 2010
On April 27th, 2010, cbarrett64 added the following:
I just received replacements for the Kousa Dogwood and prairie blue eyes daylily. The replacements are worse than the originals. The tree is rotting at the top, and while it may actually be alive, the quality of the product is extremely poor. The daylily is black, moldy and mushy. A healthy plant does not look nor feel like that. I have purchased dormant daylilies locally packaged in a similar way, and none have ever looked this bad. I really don't want any more exchanges. I am not going to change my rating, to negative only because the live plants I received were little but in good condition. I continue to be very disappointed in the bareroot items, as they have shown little growth. All of which I could have bought locally for a similar price, in much better condition. I would rather pay a few dollars more and receive healthy plants.
On Apr 27, 2010, Michigan Bulb responded with:
"On Apr 16, 2010 11:57 AM, Michigan Bulb responded with:
Thank you for posting we appreciate your feedback. We do pride ourselves on our lifetime guarantee. We do our best to ship quality plants to our customers and in a timely manor. A customer service representative will be contacting your for more information. Happy Gardening!"
|On Mar 26, 2010, mziemke32 Sylvania, OH wrote:
Posted on March 26, 2010, updated March 26, 2010
On March 26th, 2010, mziemke32 changed the rating from negative to neutral and added the following:
okay i don't quite understand how this happened but i decided to call back and see if anybody would be willing to help me. I spoke to janet who was very nice and worked hard to find key codes to match the prices i found. she could not find everything but she was able to get a few of the items for a lower price. we were both on the website looking for the items and all the sale prices were gone. she told me to call back when i had picked out the replacement items that i wanted to order. so i looked at a couple of other web sites to see what their deals were and decided to browse through michigan bulbs website again and in my cart were THE SALE PRICES!! everything is magically back on sale again. So long story short their prices seem to go back and forth without any warning. I hope there will be no more problems when ordering with this company.
On March 26th, 2010, mziemke32 added the following:
fyi the sale prices are gone again ( in seconds) . oh well at least i got my order in.
On Mar 26, 2010, Michigan Bulb responded with:
"On Mar 31, 2010 2:51 PM, Michigan Bulb responded with:
We apologize for the trouble you had on our website with the pricing. A customer service representative will be contacting you and will be happy to honor the sale pricing for your items."
|On Feb 10, 2010, plantaholique Sarasota, FL wrote:
I live in south/central Florida, and planting times are very different here than in the rest of the country, yet MI Bulb only ships plants during their standard shipping times, not taking into consideration the differences required here. I begged them to send the plants earlier, but they refused. They instead sent me a $5 coupon toward a future order (which I have misplaced during the year between orders, and they will not replace it, they told me). My first order consisted of a mixture of potted plants and bareroot roses. Every one of the potted plants died (they were unbelievably tiny and in hindsight I should've put them into pots for a year or so before putting them in the ground). Fortunately the rose is doing well, has even bloomed a bit after a year in the ground. I called MB about replacing the dead plants and they issued a replacement certificate. After reading the reviews posted here, I will stick with bulbs and more bareroot roses and hopefully have better results. It is sad to lose a year of growth and have to wait for replacements, and it is frustrating to not have plants shipped at the right time for my zone. But the replacement guarantee is big, so if the bulbs don't work this time, I will stick to bareroot roses for future replacements. I will post again after I see how my replacement order does.
|On Dec 27, 2009, Blackwill Bakersfield, CA wrote:
I have ordered from Michigan Bulb numerous times in the past year. Live plants, bareroots, bulbs, etc. Each order is usually fairly large (within the $60-$80 range). I have had, as others noted, numerous shipping delays. And, although a fair portion of my orders have arrived in decent condition, it seems that every order has numerous D.O.A. victims. I recently received 2 'Dancing Dolphin Vines', and one was as dead as Lincoln (the other has produced one bloom, but no vegetative growth). I also ordered 2 Egret Flowers, and both were mush when they arrived and never grew. Out of 10 Hardy Glads, only 4 grew. 6 Corina Lilies produced 3 small starts. 5 Sterling Star Lilies produced 2. 5 Monsella Tulips produced 0!!!
|On Oct 3, 2009, artworksmetal Timberville, VA wrote:
I received an order this week from both Michigan Bulb and Gurney's. It's interesting to note that these are actually the same company.
|On Jun 18, 2009, Lilithanne Pittsburgh, PA wrote:
I've ordered from this company off and on for years. Most of the time everything worked out okay but this year wasn't so great. I ordered asters, red mini hollyhocks, and a Josee lilac. Only the asters arrived: one is healthy, one is iffy, and the third looks dead. All were extremely root-bound. Nevertheless, I planted the three and time will tell if they live. Shipping on the hollyhocks were pushed back to the end of September. :-( The packing slip says that the Josee lilac is out of stock but they made no mention of a refund, so I had to email. Last year I ordered peach double hollyhocks. They grew but didn't flower. This year, nothing, not even leaves.
On Jun 18, 2009, Michigan Bulb responded with:
"On Jun 19, 2009 10:26 AM, Michigan Bulb responded with:
We do offer a lifetime guarantee on all our products so if you have any problems with your plants let us know and we will be happy to reship."
|On Jun 17, 2009, alphiemom Levant, ME wrote:
I have ordered from Michigan Bulb on and off for 20+ years and the quality of their plants have been hit and miss.
On Jun 17, 2009, Michigan Bulb responded with:
"On Aug 6, 2009 2:34 PM, Michigan Bulb responded with:
Please know that we can always look up an order if you do not have your invoice. Our company is based on 100% Customer Service - we strive to keep our Customers happy. Please let us know if we can ever be of assistance to you."
|On Jun 11, 2009, mhoffman1978 Chicago, IL wrote:
I'm another person who consulted this page after placing an order for the first time on June 4. I'll update when I'm able to evaluate shipping and plant quality.