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Comments regarding Michigan Bulb

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405 positives
178 neutrals
636 negatives

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RatingAuthorContent
Negative hapihart
(1 review)
On Aug 11, 2017, hapihart Perkinston, MS wrote:

Absolutely terrible company. Run by people who really don't have a clue about different types of plants. I ordered succulents, the condition they arrived in was terrible. Twice! When I complained about the first order, I received a 2nd order which was every bit as bad as the first.
My main complaints with Michigan Bulb is
1. Poor packaging. The poor little plants were strangled in plastic and all dumped in a big box so they could bounce around throughout their trip.
2. The people who work there obviously don't have a clue on how to handle succulents. A lot of the plants were so wet it would have been unlikely they would have survived even if they had been well packaged.
3. A lot of their plants, in fact most of them, were not what was described on the website. Much small, skinnier, not healthy. Just not anything I would have ordered had I had a clue as to what I was getting.
I did get a replacement certificate, but I've been reluctant to use it. It can't be used online so it means I have to call to order. And with some of the other experiences I have read here, I'm not sure I'll bother.

Negative axess2016
(3 reviews)
On May 27, 2017, axess2016 Ashuelot, NH wrote:

Posted on May 20, 2017, updated May 27, 2017
Posted on April 1, 2016, updated May 20, 2017
The ONLY problem I have with Michigan Bulb is the same problem I have with Spring Hill Nursery and Breck\\\'s. They ship too early for my zone (5). I think that problem lies with their owner (distributor?) Gardens Alive. So, I don\\\'t hold those 3 companies responsible for that.

I ordered around $200+ worth of plants and bulbs from all 3 this year. I had a really good experience last year with Spring Hill sending me my order packed really well and in great condition. So, I figured I would give Michigan Bulb and Breck\\\'s a shot. The orders arrived packed well and growing. I have 2 4-tier mini greenhouses in my house that I recently bought for growing seedlings. Looks like they will get a lot of use while I baby-sit these plants for 3-4 weeks until it is safe to plant them outside.

I got shorted 1 Yarrow in my Michigan Bulb order. I called customer service and was treated very well. I talked to a very nice C/S Rep and she is sending me 3 Yarrow plants to replace the one they didn\\\'t ship! So, they may have had issues in the past - according to a lot of these reviews. But, it seems like they fixed the issues or I have been very lucky!


On May 20th, 2017, axess2016 changed the rating from positive to neutral and added the following:

May 20, 2017. Changed my rating to Neutral because it seems that either Michigan Bulb are back to their old tricks again or my luck ran out.

I placed a $40 order with them on April 1st and I only got 1 thing sent to me out of my whole order with the rest sitting in a holding pattern. They didn\'t do this to me last year. So, I\'m getting nervous. I contacted them through their chat and I was lied to about my plants being labeled and put in rotation for shipping in the next couple days. That was well 6 days ago and nothing. No order. No email. Nothing at all. So, I\'m starting to get worried about this order.

The one thing I DID receive was a Japanese Wisteria that arrived as a 10 inch long stock with barely a root system connected to it. I soaked it in water for the time it said (an hour or so) before I planted it. I put good compost-mix soil around it and mulched around it after a good watering-in. Keeping my fingers crossed. 2 weeks later, it still looks like a dead stick.

In last year\'s order, I had gotten a free Oak Leaf Hydrangea from them as a special offer for my order. It popped out a couple leaves once. They died and it never came back. It was free. So, I don\'t think I have a claim on it. But, it\'s been well over a year now. So, I wouldn\'t get any replacement even if I mentioned it.

I think I have learned my lesson about these people. I will stick with local nurseries and mail order I can trust: GH Wild, Select Seeds, American Meadows, etc. They deliver decent looking plants at least - and not dead looking sticks claiming they are plants.

If nothing ships by Memorial Day, I will be calling them and canceling the rest of my order for a refund. I am not going to play the game with them that so many others have sadly had to. If they never refund me - or give me the runaround they are famous for. I will consider it a costly lesson. But, it won\'t be a lesson I will forget.
On May 27th, 2017, axess2016 changed the rating from neutral to negative and added the following:

7 days have passed since my last update and I haven't received a single update on my order. I have been waiting nearly 2 months now for this order. The Wisteria TWIG that they sent me has done absolutely nothing. It's just sitting there looking pathetic in it's well-planted and well mulched spot. I found a person in the next town over from me who has a wisteria that is absolutely HUGE! I asked her if I could take some cuttings as I saw it was trying to send branches on top of the pavement across her driveway. She was very friendly and let me take a lot of cuttings. I am attempting to root them after watching many videos on how to do so. We shall see if I am successful. I KNOW now that Wisterias do very well up here. So, there is no excuse for the TWIG that Michigan Bulb sent me not even having so much as a sprout.

On Tuesday (the day after Memorial Day), I will contact them and cancel my order if it hasn't been shipped by that time. I was deliberately LIED TO by whoever I did the chat with and that is NO WAY to treat your paying customers. I'm finally tired of this company. I will stay far away from "GardensAlive" companies in the future. Lesson fully learned now. I'm disgusted.
Negative BillGreenthumb
(1 review)
On May 17, 2017, BillGreenthumb Dewitt, MI wrote:

I have ordered twice from this firm. The first time I ordered. Of the roses I ordered, three of the five promptly died. Before their passing a second order arrived. The flowers, many of which arrived as root buds and none were advertised as such, arrived. The box was packed terribly. There was inadequate airbag cushion inside and it looked like the contents had been spun around a dryer for a day. There were no specific planting directions for the plants which arrived. Several of the roots were broken and three of the six live plants were near death. Their leaves looked like month old lettuce. Very disappointed. I will not order from them again.

Negative mpj201
(2 reviews)
On May 4, 2017, mpj201 White Plains, NY wrote:

I had a very bad experience ordering Thuja Green Giant Arborvitae trees from Michigan Bulb. They are described in the catalog & online as being 18 to 24" in height. In reality, of the nine trees I ordered, a couple were about 8 or 9", and the rest were between 3 and 5 inches tall. All but the largest two had tiny, poorly developed root systems. Not only were they much smaller than promised, but they arrived completely dried out and brittle. These bareroot trees were only packed in a little straw, which probably allowed them to get even more dried out in shipping, but they were so dry that they were probably dessicated when they shipped out.

On top of all the problems with the trees, Michigan Bulb did not post my review describing the problems above. At the time of me writing this post, the trees have a 4 & 1/2 star rating, with reviews from 2013 describing sizeable, potted trees, which is very misleading because that is not what they are selling in 2017 at all. I was extremely disappointed with the dishonesty and carelessness of the company, and I would never purchase from them again.

Negative Bigfeet
(4 reviews)
On May 3, 2017, Bigfeet Los Alamos, NM wrote:

Posted on April 14, 2017, updated May 3, 2017
Posted on November 9, 2016, updated April 14, 2017
I ordered from Michigan Bulb only because I had a half price coupon code, and they had some perennials I needed that weren\\\'t available locally.
I placed an order late August. I amended the order about a week later, and customer service was very helpful.
Estimated shipping date was pushed back three times. When the first (partial) shipment went out, it took ten days to arrive. I\\\'ve had stuff sent to me from overseas that took less than ten days.
The packaging wa ridiculous... each potted plant was shrink wrapped, boxed, and re-shrink wrapped. A few of the plants were slimy and disintegrating, but the roots seemed okay.
The rest of my order arrived in November, and was not what I ordered. Seems they didn\\\'t actually have what I ordered 10 weeks earlier in stock anymore, and thought it was okay to substitute without notifying or refunding me.


On April 14th, 2017, Bigfeet changed the rating from neutral to negative and added the following:

Update to original comments.

Several of the plants from original order (hardy to my zone) didn\'t make it through the mild winter. From several emails with the company (I wanted responses in writing), they gave me a replacement certificate and assured me that all their plants are 100% guaranteed forever and issued a certificate for replacement or refund. I was also assured that replacement plants would be shipped free, since I already paid shipping.

This is not a process that can be accomplished online. I called Michigan Bulb (customer service does not sound to be in the US?) to complete a replacement order. I used a 50% coupon code, because that is the price I originally paid, and the certificate reflected such. The agent first claimed that my certificate was NOT issued by MB, and later claimed they could not honor free reshipping. After much arguing, he conferred with a manager and finally agreed to FREE replacement. That\'s 30 minutes of my life I\'ll never get back.

Too damn much work and exasperation. In the future, I\'ll happily pay full price elsewhere rather than deal with MB\'s poor quality plants and service.
On May 3rd, 2017, Bigfeet added the following:

Grrrrr! Half of the bareroot replacement plants I received arrived completely desiccated. They literally crumbled when I removed them from packaging. Furthermore, they arrived not only after customer service promised delivery date, but also later than TWO revised (later) delivery dates.

Bad product. Bad customer service. Substitutions with unwanted products. Bad delivery.

I am over 50, and MB ranks among the top three worst businesses I have ever dealt with in my entire adult life.
Negative Vilja
(1 review)
On Apr 26, 2017, Vilja Los Lunas, NM wrote:

Ordered two plants (rose of sharon and some ornamental grass) paid $ 25,00. What I received were two sticks about 2" wrapped in plastic.
I guess you get what you pay for. Ordered from many mail order companies before, this one is the worst.
NEVER..... EVER again ! !

Negative MichiganReview5
(1 review)
On Mar 1, 2017, MichiganReview5 Nyc,
United States wrote:

Received wrong shipment
Website tracking info link did not work
Waiting on correct items to ship

Negative ncbill
(8 reviews)
On Nov 22, 2016, ncbill West Jefferson, NC wrote:

Posted on June 14, 2015, updated November 22, 2016
My overall rating for Michigan Bulb is a qualified positive.

I am always apprehensive about doing business with Gardens Alive! affiliates. Service and product from all the companies clustered under that \"umbrella\" seems hit-and-miss.

I had a lot of planting to do this year, and I grudgingly decided to order from Michigan Bulb again, despite writing them off a couple years ago when I had a hassle trying (ultimately unsuccessfully) to get a replacement or credit for a shipment of rotten, mushy lily bulbs). Some of the prices this season were tempting, and they had lots of plants I wanted to add to my gardens.

I placed an order May 1. Shipping was respectably quick--received the order on May 11. The plants and bulbs were generally respectable/acceptable enough that I ordered a few more times. Packing, as I experienced in the past, is just OK. All of the packages we received could have been packed better. One or two more \"air bubbles\" in each box would have held the plants more securely and kept things from shifting/shaking/sliding around inside their boxes.

Product has been hit-and-miss. Some of the plants (Hosta) were nice and healthy. Some of the more tender ones (violets, primroses, sedum, hollyhocks, etc) didn\'t arrive in great condition--some were partially rotten and some were completely rotten. In general, vines, trees and shrubs arrived very, very dry (and tiny) and I am not sure those will survive. A sedum collection was very skimpy...5 tiny sprigs, although it does appear that all will live. Bare-root items all seemed healthy with no problems. Lily bulbs were consistently nice size and healthy. A couple of the primroses we ordered have actually bloomed, but did not bloom true to the promised colors...they are the common colors I can buy anywhere for less money. Rose bushes drop-shipped from a grower in California arrived quickly, were very healthy and were a great value.

I have nursed some of the plants back to health, and the ones that were beyond saving, have been, or are being replaced or credited, so far with no hassle.

Overall, I am pleased. Some of the plants/bulbs I received are nicer and healthier than expected. The plants and bulbs in general have been healthy and the customer service has been fine. Three of five orders remain incomplete--still awaiting shipment for items ordered over a month ago, but order updates have been timely.

Again, you do get what you pay for. I shopped around and believe I got some really good deals from Michigan Bulb this year. I will shop with them again.


On November 22nd, 2016, ncbill changed the rating from positive to negative and added the following:

Many of my plants from previous orders did not survive into the next season.

I placed an order this fall, during their clearance. I called to make sure the order would be filled. The representative I spoke with confirmed availability of everything I ordered. Nearly two weeks later, the order was cancelled without notice or explanation.
Negative LowcarbNY
(1 review)
On Nov 18, 2016, LowcarbNY Clifton Park, NY wrote:

2 years in a row they disappointing me.

They don't ship on time.
They don't ship the full order
They string me along for months and then cancel the order.

This year I ordered 8/29
Was supposed to ship mid September.
Finally got a partial shipment 11/16
11/18 they canceled the balance of my order, didn't even send me an e-mail to say that they were canceling the order. I had to find that on their web site.

If they were honest with me I could have gotten the canceled items from another source. Now it is too late in the season. Another planting season lost.


Negative kestrelhaven
(1 review)
On Sep 21, 2016, kestrelhaven Burdett, NY wrote:

1. Constant email harassment with discount offers
2. We planned on first shipping date told us and it has been put off three times thus far.
3. This source more expensive than others who specialize in quality organic plants
4. We reserve judgement on product until we finally get and grow them.
5. Absolutely the worse seed/plant site we've been to and we have used many over 30 years of planting in an organic, sanctuary as well as our own garden needs.

Negative Edl2c
(1 review)
On Jun 20, 2016, Edl2c Edwardsville, IL wrote:

Background: more than a decade ago I ordered about 30-40 ferns from Michigan bulb. When they arrived they looked small and dried out. I called with concern and was brushed off and told they were fine. I planted them exactly as directed, but only three ever came up. I called back and was told to wait until the following spring. I waited. Only the same three came up. I called many times and left messages but never received a return call. I decided never to order from the company again.

Present (2016): In spring 2015 I decided to give the company another chance. I ordered a mix of things from them including 4 azaleas, a hosta, a fern, freesia bulbs, coneflowers, a blue daisy, bleeding heart, blazing star, evening primrose, etc. The "azaleas" were laughably tiny (I could, and should, have bought two healthy full-grown versions locally for the same price as the four twigs). I was surprised and disappointed, and my husband was none too happy, but we planted everything carefully as directed. Out of this entire order, after more than a year, we have 4 teeny tiny fragile twigs (6" tall with one stalk and two leaves) that call themselves azaleas, and an anemic hint of a hosta. The blue fringe daisy was first delayed, then supposedly shipped, then out of stock -- and never refunded. My calls were not returned. NOTHING else from this company ever sprouted. NOTHING. Every single thing I bought from our local garden stores and our big box stores grew (even clearance items in poor condition). The only thing that has grown from this company is email: 306 since my order a year ago. BUYER BEWARE.

Negative Cearbhaill
(16 reviews)
On May 11, 2016, Cearbhaill Russell, KY (Zone 6b) wrote:

Many years ago as a novice gardener I ordered from Michigan Bulb and was disappointed in the size and quality of the plants I received. Upon reading reviews I found that I was not alone. But somehow, every few years or so I find something I must have and Michigan Bulb is the only place I can find it in stock or cheaply enough to buy in quantity. I forget the past, think "How bad can it be?" and order from them again.
Sadly, I did it again this year.

A big gripe is that they take forever to ship- an order placed the first week of April only just arrived May 10. The order was split into so many shipments- this in combination with the amount of spam they email you is annoying. You have to check every single one of the emails for shipping info, but it seems to never come.

God forbid you do try to use an offer from an email- it raises the purchase price of the plants! I had a full shopping cart, applied a discount code, and the total price actually went up. I had to disable cookies, clear my cache, and sneak up the the website sideways from my browser history to get back to the lower prices I had found initially.

And then the plants.
My Astilbe looked like flotsam that I find in the bottom of my compost pile. As I unpacked my tiny sad little wads of dried up roots I was mentally composing my review thinking of phrases like "retarded monkeys could grow, pack, and ship better looking plants." But then I realized that such phrasing, besides being politically incorrect, was an insult to retarded monkeys everywhere.

Things are just so tiny and sad looking. Poorly grown, rootbound, hanging onto life by a thread type plants. My Josee lilac was mere stubs- clearly they snipped off all of MY foliage to root for other unsuspecting fools. And my creeping phlox! Oh my God- these "plants" were mere snippets of of a bit of yellowed foliage. I toss better looking things in the compost pile when cleaning out beds. Simply horrible shape.

I must say, however, that I haven't lost anything that I purchased from them this year BUT I feel as if that speaks more to my abilities at rescuing plants that it does to anything done on their end.
I order many, many plants each year from many, many vendors and Michigan Bulb is repeatedly the worst of the lot.
Why do I keep doing this?

I really think I have learned my lesson this year.
If you enjoy the challenge of resuscitating plants that need life support, go for it. You'll get your money's worth in that regard. But if you want to receive healthy, vibrant, saleable sized plants do yourself a favor and avoid this family of vendors as everything you receive will be tiny and of very poor quality. Things will take at least one full season to recover and grow enough to look decent.

The one small silver lining in my having now finally received the last of my items is that now I can consign Michigan Bulb to the spam folder once and for all and never have to see another one of their misleading and innumerable emails ever again.
They market solely to novice, unsuspecting gardeners, and those like me who are thick headed and never seem to learn.

Don't be like me.

Negative daylilly613
(1 review)
On Apr 22, 2016, daylilly613 Hermitage, PA wrote:

I have been a customer of Michigan Bulb, Dutch Bulb, & spring hill nursery which are all the same company for over 20 years. I moved to a new house & purchased a few plants from them. A few of them arrived dead & they had to replace. They kicked me out of their customer base & won't allow me to buy any more of their products stating that our products don't work for you. They clearly blame their POOR quality plants on their customers. It could NEVER be their fault. Please save your money & buy elsewhere. Do NOT buy from them. They will take your money, blame you for their poor quality work, & then kick you out of the their service. I am also filing a complaint with the BBB & the State Attorney General's Office

Negative Shaken
(4 reviews)
On Apr 21, 2016, Shaken Scottdale, PA wrote:

Posted on October 19, 2015, updated April 21, 2016
Posted on October 15, 2015, updated October 19, 2015
Hopefully I\\\'m not putting the cart before the horse as I haven\\\'t received my order yet but I thought the process up to now deserved a review. I actually came across this site by searching for reviews for Michigan Bulb.

I placed 4 orders from 4 different online nurseries, Michigan Bulb being the first, on the same day a couple weeks back. This was the first time I have ordered plants online. I received 2 of the 4 within 3-5 days of ordering. The third and largest order took a bit longer but it was much larger than the others and it arrived when I expected it to. The only one I\\\'m waiting on is the Michigan Bulb order.

I placed a small order with them a couple weeks ago. They had a sale going on, which from going back to the site frequently to check on my order seems to happen a lot, so the price was right. Unlike the other sites I ordered from, none of the plants I got had much of a description or any planting suggestions. Thinking back, Im not sure if Im getting actual plants or bare roots.

A few days had passed since I placed the order and I had either received or was about to receive 2 of the orders so I got onto Michigan\\\'s site to check the status which listed my order as not shipped and a delivery estimate of 10/13 to another date I forget. I checked the site again on the 13th, the first potential day of delivery, and found it still read not shipped and the delivery estimate was gone. I emailed the service department that was listed in my order confirmation but hadn\\\'t received a response 6 hours + later so I called customer service and quickly got a representative. He assured me that my order was slated to be shipped that day. About an hour after speaking with him I got an email from another rep telling me my order would ship in 3 to 5 business days and to expect another 5 to 7 for delivery. I responded telling them what the rep I spoke with had told me and about an hour after that, 10 p.m., I got a shipping confirmation. Checking the tracking on the FedEx website showed the order had shipped over 12 hours prior. Not sure how that info wasn\\\'t available to the reps I dealt with.

I should have my plants today or tomorrow and I\\\'ll update then.


On October 19th, 2015, Shaken added the following:

I received my order on 10/16. All told it took about 2 weeks to receive. While the outside of the packaging looked good and intact, the inside left a bit to be desired. There were 7 bags with bare roots in them, one long cardboard tube with a small Clematis in a pot, and a bunch of catalogs for MB and Breck\'s at least. The tube the Clematis was in wasn\'t very supportive and a lot of the soil from the pot was now in the shipping box though the plant was in good shape, maybe a little over watered for the trip. All of the bare roots were in transparent plastic bags with a handful of potting soil. They were all bone dry but looked in good shape. They were just laying in the rather large shipping box, nothing keeping them protected other than a few packing air bags.

Long story short. Though poor shipment tracking on their website, uninformed customer service, and poor packaging the plants/bare roots look good. Time will tell how they do in the ground.
On April 21st, 2016, Shaken changed the rating from neutral to negative and added the following:

Of the 7 plants I ordered, only the Clematis and 1 of 4 Phlox have come up this spring. I contacted their customer service but they didn't have any replacements in stock so I took the refund offered. I guess you get what you pay for.
Negative IrisheaglesOne
(2 reviews)
On Apr 20, 2016, IrisheaglesOne Mustang, OK wrote:

I ordered my bulbs from Michigan Bulb in early February. From early February to early April, there were 8 ship date changes. Every week they changed it a couple times. When I contacted them the first time, they used the weather excuse, even though my area had excellent weather and it was planting time. Lie

When I contacted them the second time, I got promises of the bulbs being rushed and shipped that day. Lie.

So I opened a Paypal dispute as I had paid with my Paypal debit card and got a customer service rep that promised a refund when the item shipped AND that the refund would come in the guise of a check in 3-4 weeks. 3-4 WEEKS???? A CHECK???? I paid you with a card and you can refund the money to that card just as anyone else does. You did not wait for 3-4 weeks for payment and neither should I!

So I have escalated the claim so that Paypal can deal with it. This company is horrible! I ordered bulbs from Holland and got them with free shipping, affordable price and already have them! I even got my bulbs from other companies in good time.

This company is horrid. The customer service is bad and the "no hassle" return is even worse! I will never buy from them and will let others know what I had to go through.

Negative wittyusername
(3 reviews)
On Mar 14, 2016, wittyusername Los Angeles, CA (Zone 10a) wrote:

Very long time between ordering and shipping. In fact the time between the two seemed to grow every time I checked my order status. Unfortunately their bulbs didn't grow nearly as much for me. Of course that could also be because it took so long to ship my order I wasn't able to properly start the ranunculus bulbs I ordered, and consequently none of them grew. Out of the couple dozen ranunculus bulbs I ordered, exactly ZERO did anything. The butterfly bushes - which shipped as live plants, albeit tiny ones -, had to be coaxed very carefully into life for several weeks after arriving despite the website claiming their were easy to grow.

Negative imamom04
(1 review)
On Mar 13, 2016, imamom04 Brooksville, FL wrote:

I placed order Feb 27. Schedule ship date has changed from March 3 to the 11th now it says the 16th... Chatted w/ customer rep... assured they would be shipped soon as to my areas planting guide.... Ummm, I live in Florida. Everything is now in bloom... Why not give me a realistic date then instead of continually changing the shipping date.... I feel like Im being scammed.. I hope not.

Negative Mymagicslinky
(1 review)
On Feb 29, 2016, Mymagicslinky Cypress, TX wrote:

The first time I ordered from this company, everything arrived poorly packaged and literally nothing grew. I ordered thru Zulily so I was able to get a credit on my Zulily acct for the cost of the bulbs.

I recently received a catalog that stated half off everything. So I placed a 60$ order on 2/21. The confirmation email stated everything except one would be delivered by today. Well, I never got any kind of shipping confirmation email or anything at all indicating a delay.

When I called them, the guy said that everything would be delivered by mid-March. Certainly not what I signed up for. It's not like it's still cold outside, I'm in SE Texas!

Regardless of everything else, when I called both men who I spoke to, one stating he was a manager, had such a hard accent I struggled to understand him. They were definitely in some sort of call center, not in the USA. If I have a problem with an item I spend money on I want to be able to have a conversation with someone where both parties can understand one another. I will never be ordering from here again.

Negative gvargo
(4 reviews)
On May 21, 2015, gvargo Lansdowne, PA wrote:

I just received my first and only order from Michigan Bulb. I wish I had done my homework beforehand but my previous mail order experiences with other companies have been very positive so I thought it was a safe bet. On Mother's Day, (May 10) I placed a small order and paid a $10 shipping fee, which normally means a 2-3 day wait but mine arrived on the tenth business day after I placed my order. I called twice to find out where my order was, and it was obvious I was speaking to an off-shore call center, and was told my order had shipped on May 15th. However, it was still a week before I received it. On their web site, Michigan Bulb claims they are partners with Fed Ex so it seems strange that their orders take so long to ship.

One item I ordered was a mixed sedum "carpet" for $10, which was a 50% discount off the normal price. The carpet was actually five individually shrink wrapped single sprigs of common sedum, one of which was only about 1 inch long. I ordered two supposedly potted creeping blue sedums and these also were just one single sprig each, one mostly dead. I ordered two bi-color hens-and-chicks, each hen is not quite as big as a half dollar and quite dried out by the time I received it. Luckily my order was a small one but it was still a total waste of my hard-earned money. Caveat emptor.

Negative cleininger2
(4 reviews)
On May 20, 2015, cleininger2 Bonner Springs, KS wrote:

Seems that MB has changed their guarantee to 30 days. I ordered 2 Japanese maples from them about 2 months ago and one died within 3 weeks, the second took about 6 weeks to die. I wasn't aware that their guarantee had changed so I babied the second tree in hopes that it would live, when I should have emailed them sooner. The first tree that died I had changed my mind about anyway, and didn't even request a replacement. I probably won't be ordering from them again, and if I do I won't wait long to request a replacement. I did order some other things from them and had about a 75% success rate.

Negative RRRRLY
(1 review)
On May 18, 2015, RRRRLY Olathe, KS wrote:

Horrible customer service. Non-English speaking or apparently understanding. It was imperative that the shipment be expedited and it wasn't. When I called to see what the problem was, my phone request for expediting hadn't been entered. Rep seemed to not be able to understand what I wanted, then said it would be expedited, which was interesting, as it had already shipped. Phone contact and customer service are awful!

Negative Jacwo2
(2 reviews)
On Apr 5, 2015, Jacwo2 Knoxville, TN wrote:

I placed several medium to large orders last spring. After realizing their shipping dates were not accurate, I just started waiting for emails from UPS to really know when my items were coming. I'm in zone 7, and I did get most of my items before I was ready to put them out in mid-April. Items I ordered later in Spring actually arrived pretty quickly. Most of the plants I received needed some TLC before they could go outside--extremely dry, yellow, dead sections, etc. If you aren't willing to baby your plants for a week or 2, don't order. Some were dead or died quickly, and customer service did replace or refund if the plants weren't available to reorder. My issue is now several perennial plants aren't coming back after the winter, and some bulbs I ordered never even came up! When I placed all these orders, the website claimed a "lifetime guarantee," but now they won't honor that saying it's only guaranteed for 30 days. Today I was promised a refund (about $4) for a plant I had ordered in fall, but that was only after arguing and pointing out that I had no way to know if it was alive or not in 30 days bc that was the middle of November. I didn't feel like arguing more over what's probably a total of $25 (because of coupons). She did try to give me store credit, but I told her I didn't want it bc I won't be placing more orders since they went back on the guarantee they gave me when I originally ordered. Their 1st offer (after I argued their denial) was a replacement plant, which I would have liked, but they don't have it anymore-- a common problem with them. Overall, among the items immediately refunded/replaced, and what needs refunded/replaced now, I'd say it's about 1/2 of everything I ordered.

Negative ntn50
(1 review)
On Mar 12, 2015, ntn50 GLENHAVEN, CA wrote:

I've read partially other reviews about the company. If I knew what is going to happen to this company, I should not have ordered any plants starting Jan 2015.

I purchased some plants from them before this year, they did a great job on sending plants on promising shipping dates. My recent order was 7 rose bushes from them in mid Jan. 2015. They had special of 50% off for each rose bush. I thought that was a good deal.

After paying for the merchandise, they gave me the shipping dates, which was 1 1/2 months away, between 2/26-3/05/15. I didn't mind to wait that long for the rose bushes. And then, 5 days before 2/26, they sent me another "Update Order Status." Guess what!? The shipping dates changed again to 3/23-4/12/15. And another one came recently, the dates changed to 4/12-4/16/15. ...What the heck!!!

I contacted the customer service (twice) to cancel the order. I couldn't wait that long for an order to arrive....3 months of waiting for something usually shipped within 2-3 weeks for any order. I even sent them a regular mail to cancel the order. As of today, I have not heard from them; of course, I just sent them another Email to remind them that I would contact the 3rd party if they don't solve the (Fraud?) issue.

Never so dissappointed in my life - ordering some beautiful plants and have to wait for constantly change on the shipping dates...while local markets already start to sell such products.

Negative perenniallyme
(16 reviews)
On Jan 25, 2015, perenniallyme Jamaica Plain, MA (Zone 6a) wrote:

This isn't the sort of place that I usually buy from, but I was searching primulas and saw that Michigan Bulb had a 40% off sale on perennials, and additionally the website said $20 off your order (of $40 or more) if you give them your email address. So after sending them my email address, they sent me an email with a place to click for their website. When I did, THE PRICES WERE MUCH HIGHER to get the $20 off, so, in fact it was more like nothing off, or more money than their 40% off sale.

After speaking with a rep and getting a code to use, I tried ordering on the 40% off website, but it wouldn't accept the code I'd been given and the website locked up, so I called again to try to try to place my order on the phone, and was told that I can't combine offers. THE WEBSITE SAID NOTHING ABOUT THE OFFER NOT BEING VALID WITH THE PRICES LISTED! I then asked to talk to a supervisor who told me the same thing.
As far as I'm concerned, they're making fraudulent offers and this is a very scumbag company! (Not to mention that I had to search to find the real names of the plants that they had renamed with bogus names and have wasted a few hours of my day on this whole thing.)

Sooo... I just wanted to warn everyone and ask that you boycott Michigan Bulb.


Read more: http://davesgarden.com/community/forums/t/1385362/#ixzz3Prdw...

Negative GardeningisLife
(3 reviews)
On Dec 17, 2014, GardeningisLife Tipp City, OH wrote:

Gardeners watch out! Michigan Bulb is in serious financial trouble and will be going bankrupt in the spring of 2015. I just want to warn the rest of you before you place an order and get stuck with nothing like I did. You have been warned, Michigan Bulb is bad news....

Negative dw81
(2 reviews)
On Oct 10, 2014, dw81 Alamo, CA wrote:

Last year I ordered three different preplanned garden plant sets and every single plant grew. There sales pitch that in the second year the plant would do better than store bought plants was true. So, this year I purchased an additional preplanned set of plant plus many more. I have been greatly disappointed as many of the plants died quickly. The company sent a couple replacements which were either withered and died quickly or died after a week or so. I've sent the company 3 separate emails on the problem and haven't ever received a response. So much for their supposed great service. I will not be buying any plants in the future since they don't stand behind their product.

Negative zone9fox
(1 review)
On Oct 5, 2014, zone9fox Jacksonville, FL wrote:

Placed an order back in June . I have yet to receive any part of the order. I've received several order updates as to when they would deliver, each pushing the date weeks further in time.
(current date Oct. 5)
The company information provided states " Scarlet Tanager LLC, d/b/a Michigan Bulb Company. 230 Mary Avenue Lawrenceburg IN 47025 "

Looking on Google maps,street view, shows an old house on the corner , granted their address numbers don't always pan out but half a block down the street is a office building with that address with a tenant called Gardens Alive Call Center. Greendale is the actual city not Lawrenceburg. I can't help but think there's a connection between Michigan Bulb and the call center. Kind of shady if you ask me.

Negative Juliaf
(1 review)
On Jul 19, 2014, Juliaf Concord, NH wrote:

I ordered a black gold lily. http://www.michiganbulb.com/product/Black-Gold-Lily
It's almost all black with some yellow highlights.
When it bloomed, it looked like this: /photos/7174771@N07/14679945315/
Nice enough, but not anything like what I ordered.
I wrote a review for their website, and surprise! It did not get posted. I also noticed the reviews on their website are almost all 4's and 5's. Now I know why.

Negative lwbuchholz
(9 reviews)
On Jul 17, 2014, lwbuchholz Manhattan, MT wrote:

I ordered a lot of Iris from this company. They shipped them too late to plant them in my zone. I planted the first shipment in my green house and they lived. They sent the last 3 later and they came through very dried out. I planted them anyway and hoped they would live. The last 3 died and they issued me a certificate to buy more stuff from them. I am angry because I gave them money and they should return the money or replace the plant. I doubt I will order from them again.

Negative asdfadf
(1 review)
On Jun 21, 2014, asdfadf Seattle, WA wrote:

Ordered six tuberose bulbs from Michigan Bulb and not a single one sprouted, let alone bloomed.

I've grown tuberose for years and while I have trouble getting them to re-bloom in my zone, I have never had them not even sprout.

Negative shiz
(1 review)
On Jun 20, 2014, shiz merrill wisconsin,
USA Minor Outlying Islands wrote:

I ordered Lollipop Intersectional peony , was very excited to get it and plant it in my garden. It came there was no leaves the dirt was out of the pot so I checked for live root growth. Nothing. So I called and told them I would send it back I wanted a decent peony. They said they were sorry and said oh we have one left they will send it out right away. So I waited and got it in the mail and it was so disappointing ! It was a branch the size of a toothpick with one leaf on , I planted it and the plant is now wilting. I guess what's frustrating is how sellers can take tissue culture plants that are no where mature plant put them in a 3" pot and not close to being a year old. There is hardly no root system there and we are suppose to establish the plant. When you buy a bare root peony or plant you at least get a root system. And if you have a bad winter like our winters in Wisconsin you can have losses real easy.

Negative harborthb
(1 review)
On May 27, 2014, harborthb Pensacola, FL wrote:

Ordered daisys, hollyhocks and coneflowers last season, all died, the told me that it was to late in the year and would send this year, which they did. Out of six hollyhocks I have two and they aren't doing very well, daisys died, three of the coneflowers out of six are ok. won't order from them again.

Negative CherubSmile
(3 reviews)
On May 13, 2014, CherubSmile second star to the left,
United States wrote:

Posted on June 22, 2006, updated May 13, 2014
The Casualties:

9 of 9 "potted" Mixed Foxglove -Dead. At the very least they were rotten or insect laden, and some were simply disintegrated by the time they graced my doorstep. I planted the gooey stubs anyway, (trying to be hopeful), but nothing happened.

1 of 3 Hardy Hibiscus bareroots never sprouted anything. The other 2 are growing, but I will eat my hat if they grow 3-4 feet this season like the company touts in their catalogue. They each have about 4 2mm leaves on them right now.

3 of 3 mixed Canterbury Bells -also Dead. Well, I think they had to have been alive once to be able to die-and that's highly questionable with the bare roots I recieved. I planted them, but they just rotted in the ground and eventually ended up being little more than compost.

4 "potted" Russian Sage of 6-Dead. Same condition as the above mentioned Foxglove. The 5th plant looks like it's about to kick the bucket soon.

The only plants that are growing well are the (bareroot) Astilbe-I ordered the collection of 4 plants (one of each color), and am pleased to see decent growth on all of them. (The white one has struggled the most, pink has performed the best)

Needless to say I am not pleased. They did send prompt replacements when I called to inform them about the Foxglove and Sage, but the replacements all tanked too.

Reading this post may give one the impression that I am a lousy gardener. However I am not, and have managed to have great success with a large variety of plants both fussy and uncommon.

It isn't me!

The "potted" plants are WAY TOO SMALL to survive the long stays in trucks and warehouses etc... The company needs to send larger, healthier plants and send them with a two day service so they don't have to keep re-sending replacement plants to increasingly cranky customers.

The planting season is nearing it's end now, so what does one do? I have fought with teeny sickly plants and exhausted my patience, only to end up WITHOUT the plants I wanted anyway! I had to find them elsewhere-ironically I found HUGE beautiful healthy Foxglove, Coneflower, Shasta Daisy, Sage, Astilbe, and 1 purple Canturbury Bell at my local grocery store for LESS than Michigan Bulb. I only wish I had seen them sooner so I could have enjoyed the Foxglove blooms THIS YEAR!

As for the bareroot casualties-they want me to wait 6 WEEKS to see if they grow. I assure you, they will not. By then they will have LONG since been gracing the gates of little plant Heaven.

It's a stalling tactic-no more. Because in 6 weeks, when fall is nearly here, I can call them back to tell them what they already knew months earlier (the plants have kicked the bucket)and they can tell me they are out of stock and I have to wait for Spring or get my money back.

Nope.

I want my money back now so I can have at least a small chance of purchasing the plants somewhere else (preferably before I'm decorating my Christmas tree.)




On May 13th, 2014, CherubSmile added the following:

beware: THEY ARE SELLING CREEPING BELLFLOWER AS CANTERBURY BELLS.
Campanula Medium is NOT campanula Rapunculoides or Rampion, but apparently Michigan Bulb thinks so. Good lord. They won't even acknowledge the flub and have offered nothing. ("we didn't send you a dead plant..") Indeed.
I should have learned my lesson about this place darnit. You should see my once beautiful garden.. Foxgloves are GONE, so many years labor of love just decimated in one season. The Creeping Bellflower (aka the purple monster) is even in my lawn, headed over to my neighbor's. *cringe* I may have to move before they sue me for ruining their yard too.
I called The University of Illinois Master Gardener for plant ID and its confirmed. Just in case you think I'm nuts or making this up. She said, apologetically: "Good luck getting that out-you probably never will"
Go look up creeping bellfower and you will see why this is the worst thing a garden center could send you (in disguise no less) aside from coming with a bulldozer and razing your entire garden.
And then your neighbor's.
Its not the worth the few decent astilbe and bleeding hearts and Red Hot Pokers and own root roses, and Passion flowers .. ugh, do you see? Some things from this place do end up working out, so I have continued to order form them over the years and just cross my fingers. I know I have to care for the poor sicky little plants like premie babies in the NIC U when they first arrive, with frost still on the ground, but it ends up yielding some fairly decent plants for a small amount of money.
I'd give them all back now just to be rid of this terrible weed.
Sad sad sad. Shame on them.
Please- don't order Canterbury Bells from them. And start ALL of your bareroots from Michigan Bulb in a pot first to make sure they're not some surprise demon before introducing them to your innocent unsuspecting little garden. >8(
I'm sure I'll be banned from ordering from them anymore after this (nice tactic, btw) but I think I can find somewhere else to get my Passion Vines every year. It would be hypocritical for me to give them money anymore anyway.
You guys just lost another consistent customer of many many years.
Negative stormyeyes99
(2 reviews)
On Apr 24, 2014, stormyeyes99 Lafayette, NJ wrote:

Another one on my list of "will never buy from them again"
I ordered live and dormant plants. I live in zone 6. And okay, most of the country had abnormal weather this winter/spring But.... I was first told they will be held until it was time to ship to my zone. Then I was told they shipped. Then I was told they didn't ship when indeed they did and I received them in the second week of March with almost 2 feet of snow and ice still in my yard. I stored the dormant plants in the refrigerator but I only have so much southern window space. I lost 2 plants so far. I finally have been able to work the soil and plant them.

I never received a response to my email complaining about receiving my plants so early. They at least could have apologized for the error.

I have unsubscribed to their emails and requested that catalogs no longer be sent to me. I'm done with them. No second chances!

Negative lstavely
(1 review)
On Apr 6, 2014, lstavely Green Cove Springs, FL (Zone 9a) wrote:

I received my order, which consisted of three plants. I was very disappointed in the size of the Butterfly Bush and Cotton Candy Grass. The Cotton Candy Grass more than anything. This plant consisted of “FOUR” blades of grass. Never in my wildest dreams did I expect to order a plant and get something I can’t even see in my garden, or I won’t be able to see it for years if it even makes it. I ordered a plant not 4 pieces of grass. At the same time I made this order I also ordered a few plants from Spring Hill Nursery’s. Those plants came in one gallon containers ready to plant and will bloom this year at a nice size. How many years will I have to wait to see my four blades of grass bloom? I don’t believe I will be ordering from this company again. Very disappointed customer.

Negative Shorty_CA
(3 reviews)
On Mar 27, 2014, Shorty_CA Manhattan Beach, CA (Zone 10b) wrote:

Posted on March 22, 2014, updated March 27, 2014
Posted on March 17, 2014, updated March 22, 2014
Posted on March 12, 2014, updated March 17, 2014
Posted on March 10, 2014, updated March 12, 2014
Posted on March 8, 2014, updated March 10, 2014
Posted on March 7, 2014, updated March 8, 2014
Posted on March 5, 2014, updated March 7, 2014
Re: Account Number 50493921
Order Number: 40530014000
Order Number: 40550014500

The original estimated delivery dates of these two orders placed on 2/22 and 2/24 respectively have come and gone. The revised delivery dates range from 3/8/14 to 3/13/14. Considering that today is already 3/5/14 and I'm in California the 3/8 is already out the window.

Since the last frost date for Zone 10 was January 31st and I've had roses and other spring flowers blooming for weeks I'm eager to receive my orders. My credit card was charged immediately.

With over 25 years of experience in business processes and software systems for materials management in a variety of industries including fresh foods it is obvious to me that their are several serious and systemic problems that MB management doesn't seem capable of fixing.

MB should have fewer sales and focus on delivering quality product on time. Why in Sam Hill's name would I place additional orders with a company that can't ship the orders I've already placed? I have no clue when I can expect my orders based on MB's track record with my order and numerous other customers who have posted experiences similar to mine.

I will update this post when and if I receive my order.


On March 7th, 2014, Shorty_CA added the following:

I logged on to MB today and there is a third set of estimated delivery dates. They are 3-10 to 3-14. As today is 3/7 the 3/10 date is invalid.
On March 8th, 2014, Shorty_CA added the following:

Another set of estimated delivery dates:
Order 1
76766 ROSY LEAF CALADIUM
Delivery Estimate: 03/11/14 - 03/16/14 1
76785 CARNATION BEGONIA MIX
Delivery Estimate: 03/11/14 - 03/16/14 1
84254 MIXED HARDY GLADIOLUS
Delivery Estimate: 03/11/14 - 03/16/14 2
81082 FLEVO LAGUNA GLADIOLUS
Delivery Estimate: 03/11/14 - 03/16/14 1
81088 MIXED RANUCULUS
Delivery Estimate: 03/11/14 - 03/16/14 1
84440 MIXED FRAGRANT FREESIAS
Delivery Estimate: 03/11/14 - 03/16/14 1
Order 2
Items not yet shipped:
04820 JULIA CHILD ROSE
Delivery Estimate: 03/11/14 - 03/16/14


On March 10th, 2014, Shorty_CA added the following:

New estimated delivery dates for both orders are 3/14/14 to 3/19/14. 3/15 and 3/16 are weekend days when UPS and FedEx do not normally deliver.
On March 12th, 2014, Shorty_CA added the following:

Another set of estimated delivery dates. For both orders they are: 03/15/14 - 03/20/14

If my orders haven't been shipped by 3/22 I will call my credit card company and cancel payment.
On March 17th, 2014, Shorty_CA added the following:

On Friday March 14th I sent an email to MB expressing my dissatisfaction with the numerous delays in shipping my orders. I also informed them that I would contact my credit card company if my orders were no shipped by March 22nd.

On Saturday, March 15th I received the following response.

"Dear Valued Customer,

Thank you for your recent email. I apologize for the inconvenience. Your order will ship at the proper time for spring planting in your area. Our shipping schedule shows that you should receive your orders by early April or perhaps sooner.

However, I have applied rush to your order and your order should ship on priority basis.

If we can be of further assistance, please feel free to contact us.

Sincerely,

Elisa
Customer Service "

According to MB's own website, the proper time for shipping in Zone 10 started on February 1st. I placed my orders 21 and 23 days AFTER my zone should have been opened for shipping.

MB's response clearly shows that they have no clue when orders will be shipped. This is completely unacceptable.

Do NOT order from MB if you have any expectation of receiving your orders in a timely manner.

On March 22nd, 2014, Shorty_CA added the following:

My response to MB's customer service email sent on 3/18.
Thank you for applying a rush status to my order. Unfortunately this does not solve the issue.

I live in Zone 10. According to your company’s website, shipping for Zone 10 started on February 1st. I placed my orders on February 22nd and February 24th. If you read what I have posted on Dave’s Garden Watchdog, these bogus estimated shipping dates are being generated almost daily. My orders should have shipped within five working days. Your competitors are shipping with this type of precision and many of them do NOT charge my credit card until my order has been shipped.

The fact that you can’t give me a definitive date when my orders will be shipped shows a serious problem with management. I understand that you do not have authority or responsibility to solve these problems. What I wasn’t expecting was to receive a canned answer that obviously was given to you by your supervisors.

I have been involved with materials management including inventory control and shipping for over twenty five years. There are serious systemic problems with your company’s order, inventory, and shipping processes.

Since customer issues are not dealt with by management, I will call my credit card company and cancel my payment on Monday if these orders have not been shipped. I will never order from Michigan Bulb again.

I've since received two shipping confirmation notices and the following response.

Dear Valued Customer:

Thank you for your email. I sincerely apologize for the inconvenience. Please know that this is the busiest time of the year and we are trying to fulfill all the orders in which they have been received. However, I have reviewed your account and see that your order #40530014000 has been shipped on 03.20.14 and it should be delivered to you in next 5-7 business days.

Your order #40550014500 is in the final stage of shipping and will be shipped within 24 hours. Once this order will be shipped, it should be delivered to you in next 5-7 business days.

While we try to make every effort to ensure that the items you order are of the highest quality, shipped to you in a timely manner, and with the best service, occasionally we stumble. Please accept our sincere apologies for any inconvenience caused to you

If we can be of further assistance, please feel free to contact us.

I will post pictures of my shipments as soon as they arrive.

On March 27th, 2014, Shorty_CA added the following:

Both of my orders finally arrived today. The packaging was decent and the rose has a few health leaves although it's only in a 3 inch pot. The bulbs are only about 1/2 inch in diameter and I won't have to worry about digging any deep holes to plant them.

The temps here today are a chilly 68 by native Californian's standards but at least it's not too cold to get everything planted.
Negative MartyBacon
(2 reviews)
On Mar 14, 2014, MartyBacon Warwick, NY (Zone 6a) wrote:

Just got a heads-up note from them, they shipped hibiscus that will arrive by US mail next week.

It was 12 degrees last night. Our ground is like concrete, most of the garden is under 8 or more inches of ice/snowpack..

I am furious.

Negative Bill_Novak
(1 review)
On Mar 11, 2014, Bill_Novak Schenectady, NY wrote:

Michigan Bulb sells or shares customer information with a spammer sister company. If you do business with them, expect to receive unsolicited commercial e-mail several times a week. I first complained about this on their Facebook page and they responded by shutting down the Facebook page instead of properly keeping customer information private.

Negative Bill2462
(1 review)
On Dec 19, 2013, Bill2462 Bedford, OH wrote:

I placed an order with Michigan Bulb and two years later started getting multiple marketing e-mails a week from their sister company. When I complained, I was told it would take 6 weeks to get off their email list. When I place an order, I assume that ALL of my information is confidential. If it's not, I go shop somewhere else. I wrote about my experience on their Facebook page and got a reply from an employee posing as just another gardener telling me I was over reacting. Less than a month later they took down the Facebook page to prevent other people from learning that doing business with MB will get you spammed. In addition, the plants were EXTREMELY small and very few of them survived. The few that did spent three years in a pot to get them to a reasonable size to go into the ground.


On Dec 19, 2013, Michigan Bulb responded with:

"On Jan 2, 2014 12:02 PM, Michigan Bulb responded with:

Thank you for your posting. I apologize for the problems you had with our emails and our plants. I will have one of our customer service representatives contact you about your plants and to make sure you are opted out of our system."


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