I just received my first and only order from Michigan Bulb. I wish I had done my homework beforehand but my previous mail order experiences with other companies have been very positive so I thought it was a safe bet. On Mother's Day, (May 10) I placed a small order and paid a $10 shipping fee, which normally means a 2-3 day wait but mine arrived on the tenth business day after I placed my order. I called twice to find out where my order was, and it was obvious I was speaking to an off-shore call center, and was told my order had shipped on May 15th. However, it was still a week before I received it. On their web site, Michigan Bulb claims they are partners with Fed Ex so it seems strange that their orders take so long to ship.
One item I ordered was a mixed sedum "carpet" for $10, which was a 50% discount off the normal price. The carpet was actually five individually shrink wrapped single sprigs of common sedum, one of which was only about 1 inch long. I ordered two supposedly potted creeping blue sedums and these also were just one single sprig each, one mostly dead. I ordered two bi-color hens-and-chicks, each hen is not quite as big as a half dollar and quite dried out by the time I received it. Luckily my order was a small one but it was still a total waste of my hard-earned money. Caveat emptor.
On May 20, 2015, cleininger2 Bonner Springs, KS wrote:
Seems that MB has changed their guarantee to 30 days. I ordered 2 Japanese maples from them about 2 months ago and one died within 3 weeks, the second took about 6 weeks to die. I wasn't aware that their guarantee had changed so I babied the second tree in hopes that it would live, when I should have emailed them sooner. The first tree that died I had changed my mind about anyway, and didn't even request a replacement. I probably won't be ordering from them again, and if I do I won't wait long to request a replacement. I did order some other things from them and had about a 75% success rate.
Horrible customer service. Non-English speaking or apparently understanding. It was imperative that the shipment be expedited and it wasn't. When I called to see what the problem was, my phone request for expediting hadn't been entered. Rep seemed to not be able to understand what I wanted, then said it would be expedited, which was interesting, as it had already shipped. Phone contact and customer service are awful!
I placed several medium to large orders last spring. After realizing their shipping dates were not accurate, I just started waiting for emails from UPS to really know when my items were coming. I'm in zone 7, and I did get most of my items before I was ready to put them out in mid-April. Items I ordered later in Spring actually arrived pretty quickly. Most of the plants I received needed some TLC before they could go outside--extremely dry, yellow, dead sections, etc. If you aren't willing to baby your plants for a week or 2, don't order. Some were dead or died quickly, and customer service did replace or refund if the plants weren't available to reorder. My issue is now several perennial plants aren't coming back after the winter, and some bulbs I ordered never even came up! When I placed all these orders, the website claimed a "lifetime guarantee," but now they won't honor that saying it's only guaranteed for 30 days. Today I was promised a refund (about $4) for a plant I had ordered in fall, but that was only after arguing and pointing out that I had no way to know if it was alive or not in 30 days bc that was the middle of November. I didn't feel like arguing more over what's probably a total of $25 (because of coupons). She did try to give me store credit, but I told her I didn't want it bc I won't be placing more orders since they went back on the guarantee they gave me when I originally ordered. Their 1st offer (after I argued their denial) was a replacement plant, which I would have liked, but they don't have it anymore-- a common problem with them. Overall, among the items immediately refunded/replaced, and what needs refunded/replaced now, I'd say it's about 1/2 of everything I ordered.
I've read partially other reviews about the company. If I knew what is going to happen to this company, I should not have ordered any plants starting Jan 2015.
I purchased some plants from them before this year, they did a great job on sending plants on promising shipping dates. My recent order was 7 rose bushes from them in mid Jan. 2015. They had special of 50% off for each rose bush. I thought that was a good deal.
After paying for the merchandise, they gave me the shipping dates, which was 1 1/2 months away, between 2/26-3/05/15. I didn't mind to wait that long for the rose bushes. And then, 5 days before 2/26, they sent me another "Update Order Status." Guess what!? The shipping dates changed again to 3/23-4/12/15. And another one came recently, the dates changed to 4/12-4/16/15. ...What the heck!!!
I contacted the customer service (twice) to cancel the order. I couldn't wait that long for an order to arrive....3 months of waiting for something usually shipped within 2-3 weeks for any order. I even sent them a regular mail to cancel the order. As of today, I have not heard from them; of course, I just sent them another Email to remind them that I would contact the 3rd party if they don't solve the (Fraud?) issue.
Never so dissappointed in my life - ordering some beautiful plants and have to wait for constantly change on the shipping dates...while local markets already start to sell such products.
On Jan 25, 2015, perenniallyme Jamaica Plain, MA (Zone 6a) wrote:
This isn't the sort of place that I usually buy from, but I was searching primulas and saw that Michigan Bulb had a 40% off sale on perennials, and additionally the website said $20 off your order (of $40 or more) if you give them your email address. So after sending them my email address, they sent me an email with a place to click for their website. When I did, THE PRICES WERE MUCH HIGHER to get the $20 off, so, in fact it was more like nothing off, or more money than their 40% off sale.
After speaking with a rep and getting a code to use, I tried ordering on the 40% off website, but it wouldn't accept the code I'd been given and the website locked up, so I called again to try to try to place my order on the phone, and was told that I can't combine offers. THE WEBSITE SAID NOTHING ABOUT THE OFFER NOT BEING VALID WITH THE PRICES LISTED! I then asked to talk to a supervisor who told me the same thing.
As far as I'm concerned, they're making fraudulent offers and this is a very scumbag company! (Not to mention that I had to search to find the real names of the plants that they had renamed with bogus names and have wasted a few hours of my day on this whole thing.)
Sooo... I just wanted to warn everyone and ask that you boycott Michigan Bulb.
On Dec 17, 2014, GardeningisLife Tipp City, OH wrote:
Gardeners watch out! Michigan Bulb is in serious financial trouble and will be going bankrupt in the spring of 2015. I just want to warn the rest of you before you place an order and get stuck with nothing like I did. You have been warned, Michigan Bulb is bad news....
Last year I ordered three different preplanned garden plant sets and every single plant grew. There sales pitch that in the second year the plant would do better than store bought plants was true. So, this year I purchased an additional preplanned set of plant plus many more. I have been greatly disappointed as many of the plants died quickly. The company sent a couple replacements which were either withered and died quickly or died after a week or so. I've sent the company 3 separate emails on the problem and haven't ever received a response. So much for their supposed great service. I will not be buying any plants in the future since they don't stand behind their product.
Placed an order back in June . I have yet to receive any part of the order. I've received several order updates as to when they would deliver, each pushing the date weeks further in time.
(current date Oct. 5)
The company information provided states " Scarlet Tanager LLC, d/b/a Michigan Bulb Company. 230 Mary Avenue Lawrenceburg IN 47025 "
Looking on Google maps,street view, shows an old house on the corner , granted their address numbers don't always pan out but half a block down the street is a office building with that address with a tenant called Gardens Alive Call Center. Greendale is the actual city not Lawrenceburg. I can't help but think there's a connection between Michigan Bulb and the call center. Kind of shady if you ask me.
I ordered a lot of Iris from this company. They shipped them too late to plant them in my zone. I planted the first shipment in my green house and they lived. They sent the last 3 later and they came through very dried out. I planted them anyway and hoped they would live. The last 3 died and they issued me a certificate to buy more stuff from them. I am angry because I gave them money and they should return the money or replace the plant. I doubt I will order from them again.
On Jun 20, 2014, shiz merrill wisconsin USA Minor Outlying Islands wrote:
I ordered Lollipop Intersectional peony , was very excited to get it and plant it in my garden. It came there was no leaves the dirt was out of the pot so I checked for live root growth. Nothing. So I called and told them I would send it back I wanted a decent peony. They said they were sorry and said oh we have one left they will send it out right away. So I waited and got it in the mail and it was so disappointing ! It was a branch the size of a toothpick with one leaf on , I planted it and the plant is now wilting. I guess what's frustrating is how sellers can take tissue culture plants that are no where mature plant put them in a 3" pot and not close to being a year old. There is hardly no root system there and we are suppose to establish the plant. When you buy a bare root peony or plant you at least get a root system. And if you have a bad winter like our winters in Wisconsin you can have losses real easy.
Ordered daisys, hollyhocks and coneflowers last season, all died, the told me that it was to late in the year and would send this year, which they did. Out of six hollyhocks I have two and they aren't doing very well, daisys died, three of the coneflowers out of six are ok. won't order from them again.
On May 13, 2014, CherubSmile second star to the left United States wrote:
Posted on June 22, 2006, updated May 13, 2014
9 of 9 "potted" Mixed Foxglove -Dead. At the very least they were rotten or insect laden, and some were simply disintegrated by the time they graced my doorstep. I planted the gooey stubs anyway, (trying to be hopeful), but nothing happened.
1 of 3 Hardy Hibiscus bareroots never sprouted anything. The other 2 are growing, but I will eat my hat if they grow 3-4 feet this season like the company touts in their catalogue. They each have about 4 2mm leaves on them right now.
3 of 3 mixed Canterbury Bells -also Dead. Well, I think they had to have been alive once to be able to die-and that's highly questionable with the bare roots I recieved. I planted them, but they just rotted in the ground and eventually ended up being little more than compost.
4 "potted" Russian Sage of 6-Dead. Same condition as the above mentioned Foxglove. The 5th plant looks like it's about to kick the bucket soon.
The only plants that are growing well are the (bareroot) Astilbe-I ordered the collection of 4 plants (one of each color), and am pleased to see decent growth on all of them. (The white one has struggled the most, pink has performed the best)
Needless to say I am not pleased. They did send prompt replacements when I called to inform them about the Foxglove and Sage, but the replacements all tanked too.
Reading this post may give one the impression that I am a lousy gardener. However I am not, and have managed to have great success with a large variety of plants both fussy and uncommon.
It isn't me!
The "potted" plants are WAY TOO SMALL to survive the long stays in trucks and warehouses etc... The company needs to send larger, healthier plants and send them with a two day service so they don't have to keep re-sending replacement plants to increasingly cranky customers.
The planting season is nearing it's end now, so what does one do? I have fought with teeny sickly plants and exhausted my patience, only to end up WITHOUT the plants I wanted anyway! I had to find them elsewhere-ironically I found HUGE beautiful healthy Foxglove, Coneflower, Shasta Daisy, Sage, Astilbe, and 1 purple Canturbury Bell at my local grocery store for LESS than Michigan Bulb. I only wish I had seen them sooner so I could have enjoyed the Foxglove blooms THIS YEAR!
As for the bareroot casualties-they want me to wait 6 WEEKS to see if they grow. I assure you, they will not. By then they will have LONG since been gracing the gates of little plant Heaven.
It's a stalling tactic-no more. Because in 6 weeks, when fall is nearly here, I can call them back to tell them what they already knew months earlier (the plants have kicked the bucket)and they can tell me they are out of stock and I have to wait for Spring or get my money back.
I want my money back now so I can have at least a small chance of purchasing the plants somewhere else (preferably before I'm decorating my Christmas tree.)
On May 13th, 2014, CherubSmile added the following:
beware: THEY ARE SELLING CREEPING BELLFLOWER AS CANTERBURY BELLS.
Campanula Medium is NOT campanula Rapunculoides or Rampion, but apparently Michigan Bulb thinks so. Good lord. They won't even acknowledge the flub and have offered nothing. ("we didn't send you a dead plant..") Indeed.
I should have learned my lesson about this place darnit. You should see my once beautiful garden.. Foxgloves are GONE, so many years labor of love just decimated in one season. The Creeping Bellflower (aka the purple monster) is even in my lawn, headed over to my neighbor's. *cringe* I may have to move before they sue me for ruining their yard too.
I called The University of Illinois Master Gardener for plant ID and its confirmed. Just in case you think I'm nuts or making this up. She said, apologetically: "Good luck getting that out-you probably never will"
Go look up creeping bellfower and you will see why this is the worst thing a garden center could send you (in disguise no less) aside from coming with a bulldozer and razing your entire garden.
And then your neighbor's.
Its not the worth the few decent astilbe and bleeding hearts and Red Hot Pokers and own root roses, and Passion flowers .. ugh, do you see? Some things from this place do end up working out, so I have continued to order form them over the years and just cross my fingers. I know I have to care for the poor sicky little plants like premie babies in the NIC U when they first arrive, with frost still on the ground, but it ends up yielding some fairly decent plants for a small amount of money.
I'd give them all back now just to be rid of this terrible weed.
Sad sad sad. Shame on them.
Please- don't order Canterbury Bells from them. And start ALL of your bareroots from Michigan Bulb in a pot first to make sure they're not some surprise demon before introducing them to your innocent unsuspecting little garden. >8(
I'm sure I'll be banned from ordering from them anymore after this (nice tactic, btw) but I think I can find somewhere else to get my Passion Vines every year. It would be hypocritical for me to give them money anymore anyway.
You guys just lost another consistent customer of many many years.
On Apr 24, 2014, stormyeyes99 Lafayette, NJ wrote:
Another one on my list of "will never buy from them again"
I ordered live and dormant plants. I live in zone 6. And okay, most of the country had abnormal weather this winter/spring But.... I was first told they will be held until it was time to ship to my zone. Then I was told they shipped. Then I was told they didn't ship when indeed they did and I received them in the second week of March with almost 2 feet of snow and ice still in my yard. I stored the dormant plants in the refrigerator but I only have so much southern window space. I lost 2 plants so far. I finally have been able to work the soil and plant them.
I never received a response to my email complaining about receiving my plants so early. They at least could have apologized for the error.
I have unsubscribed to their emails and requested that catalogs no longer be sent to me. I'm done with them. No second chances!
I received my order, which consisted of three plants. I was very disappointed in the size of the Butterfly Bush and Cotton Candy Grass. The Cotton Candy Grass more than anything. This plant consisted of “FOUR” blades of grass. Never in my wildest dreams did I expect to order a plant and get something I can’t even see in my garden, or I won’t be able to see it for years if it even makes it. I ordered a plant not 4 pieces of grass. At the same time I made this order I also ordered a few plants from Spring Hill Nursery’s. Those plants came in one gallon containers ready to plant and will bloom this year at a nice size. How many years will I have to wait to see my four blades of grass bloom? I don’t believe I will be ordering from this company again. Very disappointed customer.
On Mar 27, 2014, Shorty_CA Manhattan Beach, CA (Zone 10b) wrote:
Posted on March 22, 2014, updated March 27, 2014
Posted on March 17, 2014, updated March 22, 2014
Posted on March 12, 2014, updated March 17, 2014
Posted on March 10, 2014, updated March 12, 2014
Posted on March 8, 2014, updated March 10, 2014
Posted on March 7, 2014, updated March 8, 2014
Posted on March 5, 2014, updated March 7, 2014
Re: Account Number 50493921
Order Number: 40530014000
Order Number: 40550014500
The original estimated delivery dates of these two orders placed on 2/22 and 2/24 respectively have come and gone. The revised delivery dates range from 3/8/14 to 3/13/14. Considering that today is already 3/5/14 and I'm in California the 3/8 is already out the window.
Since the last frost date for Zone 10 was January 31st and I've had roses and other spring flowers blooming for weeks I'm eager to receive my orders. My credit card was charged immediately.
With over 25 years of experience in business processes and software systems for materials management in a variety of industries including fresh foods it is obvious to me that their are several serious and systemic problems that MB management doesn't seem capable of fixing.
MB should have fewer sales and focus on delivering quality product on time. Why in Sam Hill's name would I place additional orders with a company that can't ship the orders I've already placed? I have no clue when I can expect my orders based on MB's track record with my order and numerous other customers who have posted experiences similar to mine.
I will update this post when and if I receive my order.
On March 7th, 2014, Shorty_CA added the following:
I logged on to MB today and there is a third set of estimated delivery dates. They are 3-10 to 3-14. As today is 3/7 the 3/10 date is invalid.On March 8th, 2014, Shorty_CA added the following:
On March 10th, 2014, Shorty_CA added the following:
New estimated delivery dates for both orders are 3/14/14 to 3/19/14. 3/15 and 3/16 are weekend days when UPS and FedEx do not normally deliver.On March 12th, 2014, Shorty_CA added the following:
Another set of estimated delivery dates. For both orders they are: 03/15/14 - 03/20/14
If my orders haven't been shipped by 3/22 I will call my credit card company and cancel payment. On March 17th, 2014, Shorty_CA added the following:
On Friday March 14th I sent an email to MB expressing my dissatisfaction with the numerous delays in shipping my orders. I also informed them that I would contact my credit card company if my orders were no shipped by March 22nd.
On Saturday, March 15th I received the following response.
"Dear Valued Customer,
Thank you for your recent email. I apologize for the inconvenience. Your order will ship at the proper time for spring planting in your area. Our shipping schedule shows that you should receive your orders by early April or perhaps sooner.
However, I have applied rush to your order and your order should ship on priority basis.
If we can be of further assistance, please feel free to contact us.
Customer Service "
According to MB's own website, the proper time for shipping in Zone 10 started on February 1st. I placed my orders 21 and 23 days AFTER my zone should have been opened for shipping.
MB's response clearly shows that they have no clue when orders will be shipped. This is completely unacceptable.
Do NOT order from MB if you have any expectation of receiving your orders in a timely manner. On March 22nd, 2014, Shorty_CA added the following:
My response to MB's customer service email sent on 3/18.
Thank you for applying a rush status to my order. Unfortunately this does not solve the issue.
I live in Zone 10. According to your company’s website, shipping for Zone 10 started on February 1st. I placed my orders on February 22nd and February 24th. If you read what I have posted on Dave’s Garden Watchdog, these bogus estimated shipping dates are being generated almost daily. My orders should have shipped within five working days. Your competitors are shipping with this type of precision and many of them do NOT charge my credit card until my order has been shipped.
The fact that you can’t give me a definitive date when my orders will be shipped shows a serious problem with management. I understand that you do not have authority or responsibility to solve these problems. What I wasn’t expecting was to receive a canned answer that obviously was given to you by your supervisors.
I have been involved with materials management including inventory control and shipping for over twenty five years. There are serious systemic problems with your company’s order, inventory, and shipping processes.
Since customer issues are not dealt with by management, I will call my credit card company and cancel my payment on Monday if these orders have not been shipped. I will never order from Michigan Bulb again.
I've since received two shipping confirmation notices and the following response.
Dear Valued Customer:
Thank you for your email. I sincerely apologize for the inconvenience. Please know that this is the busiest time of the year and we are trying to fulfill all the orders in which they have been received. However, I have reviewed your account and see that your order #40530014000 has been shipped on 03.20.14 and it should be delivered to you in next 5-7 business days.
Your order #40550014500 is in the final stage of shipping and will be shipped within 24 hours. Once this order will be shipped, it should be delivered to you in next 5-7 business days.
While we try to make every effort to ensure that the items you order are of the highest quality, shipped to you in a timely manner, and with the best service, occasionally we stumble. Please accept our sincere apologies for any inconvenience caused to you
If we can be of further assistance, please feel free to contact us.
I will post pictures of my shipments as soon as they arrive. On March 27th, 2014, Shorty_CA added the following:
Both of my orders finally arrived today. The packaging was decent and the rose has a few health leaves although it's only in a 3 inch pot. The bulbs are only about 1/2 inch in diameter and I won't have to worry about digging any deep holes to plant them.
The temps here today are a chilly 68 by native Californian's standards but at least it's not too cold to get everything planted.
On Mar 11, 2014, Bill_Novak Schenectady, NY wrote:
Michigan Bulb sells or shares customer information with a spammer sister company. If you do business with them, expect to receive unsolicited commercial e-mail several times a week. I first complained about this on their Facebook page and they responded by shutting down the Facebook page instead of properly keeping customer information private.
I placed an order with Michigan Bulb and two years later started getting multiple marketing e-mails a week from their sister company. When I complained, I was told it would take 6 weeks to get off their email list. When I place an order, I assume that ALL of my information is confidential. If it's not, I go shop somewhere else. I wrote about my experience on their Facebook page and got a reply from an employee posing as just another gardener telling me I was over reacting. Less than a month later they took down the Facebook page to prevent other people from learning that doing business with MB will get you spammed. In addition, the plants were EXTREMELY small and very few of them survived. The few that did spent three years in a pot to get them to a reasonable size to go into the ground.
On Dec 19, 2013, Michigan Bulb responded with:
"On Jan 2, 2014 12:02 PM, Michigan Bulb responded with:
Thank you for your posting. I apologize for the problems you had with our emails and our plants. I will have one of our customer service representatives contact you about your plants and to make sure you are opted out of our system."
I have never been so unhappy with a company. I have had numerous problems with my orders. The first time I ordered in late spring, I was sent a totally different item in my box than what I ordered. I gave them a pass. Things happen. I was eventually sent the right order months later. They were the smallest sedum plants ever. Not worth the money paid. But, I gave them another try. I ordered some bulbs in early August and some sedum. Everything I actually received was sent in different boxes. Very weird. The sedum I ordered, after two months or more of waiting, was all of a sudden "Out of Stock". Last week, I was again sent a totally wrong item. I ordered a very special tulip bulb(again, in August). I think a tulip bulb could have been sent to Wisconsin a lot earlier than the second week of November. With both wrong orders, the plants sent were very generic plants with product numbers that were not even close so they could not of both been human error of being off a number. And, both times I could not even find the wrong items sent on their website so I was obviously sent any old thing lying around. I really feel this company sticks wrong things in your box in the hope you don't notice. Something is off with this company. The customer service people are nice, but they must get tired of dealing with unhappy people. The excuse for the not shipped sedum was something along the lines that the stock was not up to their shipping standards and they didn't have enough good plants to send out. So, I am suppose to believe that enough people ordered this item before me that when they got to my order (again, I can't stress enough we are talking over two months later) that company finally found out they didn't have any for me. It makes no sense. I am generally not a review writer. But, I am pursuing all options to let people know not to order from this company. Do not be taken in by their half off your order coupon. You end up ordering enough to make the amount and then only get the most common things in your order. That plants are Ok but not large. I really think there is something off here.
On Nov 14, 2013, Michigan Bulb responded with:
"On Nov 16, 2013 12:54 PM, Michigan Bulb responded with:
We appreciate you letting us know about the problem you had with your order. We always want to make sure our customers are happy with their purchase. One of our customer service representatives will contact you for account information.Our value-sized plants are grown under carefully controlled conditions and they do not suffer from transplant shock and are easy to plant."
On Oct 26, 2013, DanSpitz_Guitar Bellport, NY wrote:
Don't waste your time with this company, unless you want to drive yourself insane!
I placed 2 orders in mid-September for shrubs and perennials with Michigan Bulb...I was all excited to get the items and could barely wait to get them in the mail...in the pictures on their website, the plants looked so awesome...I ordered Big Daddy Hydrangeas, Bee Balm, Nicky Phlox, and more...I am in the northeast and so I wanted to get these planted reasonable soon, before the first frost....After I placed the order, I noticed that in my invoice it stated that the items would ship out in the beginning of October and some at the end of October....I was a little dismayed and puzzled why they would take so long to even ship out....(because, meanwhile, I ordered some perennials from a different company, and received those in about 5 days)...after about 3 weeks of waiting, I decided to call Michigan Bulb and ask "What's the holdup?"....I didn't want to hear anything about "we'll be shipping at the correct time for your zone"....that's nonsense; the other companies I ordered from shipped healthy perennials to me immediately, and the longer that I would wait to get these, the greater the chance of us getting a frost, so I wanted them asap....but before I called them, I did some research on Michigan Bulb, and realized that I had just made purchases at a real DUD of a company; now I was stuck in the middle of a transaction...so I called them and told them I wanted to cancel both of my orders....(actually, the 2nd order was now "delayed" and wasn't scheduled to arrive until around Thanksgiving, or who knows when, actually; it probably would have been delayed again)....so when I called them, they allowed me to cancel the 2nd order, but they said the 1st order was "being processed" and I couldn't cancel until I received the items...the only decent thing I can say is that the phone reps I dealt with did not give me a hard time about cancelling...they must be used to cancels, by now....
So, about 10 days later I received the Purple Bee Balm that I ordered, and it was hysterical what they sent to me...the soil that the Bee Balm came in was barely enough to fill up two thimbles, that's it, and a little miniscule sprout was sticking out of it....practically a microsopic plant...this is what I waited 3 weeks for? And the bulbs I ordered were about the size of peanuts...."Can you spare it?", I thought.....
So, AVOID Michigan Bulb at all costs...what a dud...go with Dave's Top 30 Watchdog retailers; I did and I was SO much happier...if you use a Top 30 or other highly rated company, you'll get nice-sized, healthy plants, and in a timely fashion.....if you use Michigan Bulb, beware, here are the things you will be faced with:
1. You will order an item, and then be prepared for WEEKS before they even consider shipping them...
2. Further delays in any order that you place; sometimes for months....
3. If you happen to receive any perennials, you might as well put away the shovel, and get your kitchen teaspoon out to dig the hole for them...they will be miniscule....
I don't know how they stay in business....
On Oct 26, 2013, Michigan Bulb responded with:
"On Nov 16, 2013 1:58 PM, Michigan Bulb responded with:
Thank you for your feedback. I apologize for the problems you had with your order. One of our customer service representatives will contact you for your account information and take care of this for you."
On Jul 9, 2013, gardennovice789 Lakewood, OH wrote:
I ordered a shade garden and a lavender plant, and was to receive a mixed ranculus at no charge. I monitored the anticipated shipping date on line, and it kept changing. I also noticed one day that the shade garden was totally missing from the order. Completely dropped. I emailed Michigan Bulb and learned that due to popular demand, the shade garden was no longer available. They mentioned that they had credited my credit card for the cost of the shade garden. Somehow, their system was not set up to let me know, I had to ask. I then received an email last night that the mixed ranculus was no longer available. Michigan Bulb really needs to update their computer system to real time so that customers don't have the option of ordering plants that, in reality, cannot be shipped. I hope the little lavender plant makes it. I won't be ordering from them again. There must be better companies out there.
10 weeks ago I placed an order with Michigan Bulb. Finally about 7 weeks later, I received a partial order. The plants looked dead but I followed directions and placed them in soil and watered. All but 2 began to grow.
I started to wonder about the rest of my order. I checked on line and saw that it was still delayed. I checked every week or so, even called once. They were very nice and gave me a projected mailing date. But the date went by and no plants.
Finally, I noticed a credit from Michigan Bulb on my credit card. I was relieved. I checked on line once again and their website said the remainder of my order was cancelled.
I checked my email to see if there was a courtesy notice alerting me to the cancellation. No notice at all. How curious!?!
I have removed myself from their mailing list and want nothing more to do with them. Customer service and good communication are so important but they have definitely missed this step.
I ordered at least a hundred dollars worth of flowers from Michigan bulb to revitalize my Ohio garden which had fallen on hard times while I lived in NC for ten years. I was excited to get back into gardening after living in a condo for that amount of time. The problem began when I ordered first in February and after I had paid received notice that my plants would be delivered in May! I called and was told that because of n unusually cold spring they were having trouble filling orders. I suggested they not advertise things then. They expedited my order and things began to arrive in early April. Most of the plants were fine and are growing well, but the poppies and fringe daisies they sent were rotted and slimy. They replaced them with a gift certificate for more plants. I ordered three foxglove, one grass plant, coral bells and mercury rising coreopsis. The coral bells shipping estimate is September! The other plants came in waves. The foxglove looks nothing like any foxglove I have ever seen , spindly, thin leaves with brown tips that looked wilted. Then a week later the coreopsis came. It was two inches tall and had not one leaf on it. These were supposed to be plants mind you, not roots or bulbs. The coreopsis looked as if someone had trimmed off the stems to a uniform height to try to make it look like a viable plant. I have planted the foxglove, but have no hope that it will ever bloom this year, probably will have a hard time developing appropriate foliage as my established foxglove have let alone blooming. I have made my last order from MIchigan Bulb . They have some serious product, shipping and service issues and it is too difficult to wait, wait and then get a plant that would make Charlie Brown's tree look like a blue spruce!
I ordered enough items make it worth the shipping costs, now more than 6 weeks later, they decide to cancel 3 out of 6 items that I ordered. I was really looking forward to get the DOUBLE ORIENTAL LILY MIX to flower around the time of my birthday in August. I would have gladly taken a substitute for another oriental lily. At least they refunded what they felt the remainder of my unshipped order was worth.
However, the pink lavender I ordered arrived dead on arrival. There was no plastic protecting the root system and it dried to a crisp during transit I can only assume. There was another plant that had the rootball protected with plastic bag and it arrived in good condition. I emailed Michigan Bulb at least 3 times in the past two weeks and they have not responded yet.
Account Number: 49781910
Order Number: 31260315000
Order Date: 05/06/13
On Jun 17, 2013, Michigan Bulb responded with:
"On Jun 24, 2013 11:42 AM, Michigan Bulb responded with:
I apologize for the problem with your order. The Lily Mix is out of stock but I am reshipping the lavender to you. You should be receiving it in the next 7-10 days."
These people SUCK. I ordered plants in April and they didn't ship until June. And the plants I recieived were puny, dried out and barely clinging to life. They charged my credit card 2 months before shipping. This is twice for these people and they will get no more business from me.
On Jun 9, 2013, Michigan Bulb responded with:
"On Jun 14, 2013 11:49 AM, Michigan Bulb responded with:
Thank you for letting us know about the problem with your order. One of our customer service representatives will contact you for your account information and take care of this for you."
Michigan Bulb Co. is the worst on-line garden supply store that I've ever dealt with!
I ordered several bulbs this past spring, and, they arrived as promised. Purchasing was not the problem. I planted the bulbs immediately, and only one blossomed. I then attempted to contact their support to no avail. Never got a single response to multiple contact attempts! Apparently Michigan Bulb is only interested in sales and not in customer relations. And, in my experience, the product they sell is worthless.
i had been with the company for at least five years and my latest, I had order at least 8 plants from this company on special sales since we love to collect all kinds of plants and when i got them slowly one by one.. few didn't last long after plant them in ground.. they hardly grow at all and i had took great care of them and spend near 150 dollars on all this and only two make it alive while rest went to trash. i am so dissappoint how they send me a "shock" plant that they may not have pack it up well enough to keep it from bounce around in box that can kill them easy and they also were dry when i got them. I recalled they send them to me late after i order them. I did left them voice mail and no one return my messages. so i didn't order anything from them anymore. i cancelled their book as well. i am flower/plants/garden lover.. i enjoy take the time to take cares of those beauty and very disappointed and heartbroke when i had to burden them deeper that they didn't get chance at life. i will not buy it from them anymore..
On Jun 3, 2013, Michigan Bulb responded with:
"On Jun 3, 2013 2:34 PM, Michigan Bulb responded with:
Thank you for letting us know about the problem with your plants. I apologize the plants were not in good shape and for all your inconvenience. One of our customer service representatives will contact you for your account information."
I shopped with MIchigan Bulb years ago with no problem so in early May I decided to shop there again. What a huge mistake. I ordered plants on May 7. Two weeks later I sent an e-mail asking why my order had not shipped (according to their account page) and two days later I received an automatically generated e-mail indicating my order had shipped followed quickly by another e-mail indicating that one plant was not availalbe. Another ten days went by before I actually received my plants. The worst part? I live in Indiana and they ship from Lawrenceburg, Indiana. My order was for 6 primrose, 1 lilac and 1 weeping cherry with a free foxglove thrown in - the cherry is not available and of the remaining plants shipped two were dead on arrival. I planted them the same day I received them and after two days in the ground only the lilac looks as though it might survive. Their customer service is non-existent because I have received NO response to any e-mail sent or to the survey I took two days ago. This is the last money they will ever receive from me.
On Jun 1, 2013, Michigan Bulb responded with:
"On Jun 3, 2013 2:33 PM, Michigan Bulb responded with:
Thank you for letting us know about the problem with your order. I apologize the plants were not in good shape and for all your inconvenience. One of our customer service representatives will contact you for your account information and take care of this for you."
Posted on March 26, 2012, updated May 30, 2013
Posted on March 21, 2012, updated March 26, 2012
Posted on March 16, 2012, updated March 21, 2012
I placed my order and was double billed that was the first problem. now every day when I check the shipping status it tells me another date it will be shipped , I have started to look and see if I can find the flowers local at this time and if I can I will cancel my order
On March 21st, 2012, paswed added the following:
Now the order says it will not ship till Apirl 4, 2012 the date just keeps going farther and farther back
Order Number: 20570434100
Order Date: 02/26/12
Items not yet shipped:
3 IN 1 ANGELS TRUMPET
Delivery Estimate: 05/14/12 - 05/14/12
RAINBOW BUTTERFLY BUSH
Delivery Estimate: 04/04/12 - 04/04/12 On March 26th, 2012, paswed added the following:
they sent a tracking number that does not track to anything,On May 30th, 2013, paswed added the following:
I just wanted to follow up on this not one of the things I order produce a flower that year and none of them came back this year. I am so upset I sent a letter last year when this happen with no response. this year I will be looking for the bulbs and flowers else were for my garden On May 30, 2013, Michigan Bulb responded with:
"On Mar 23, 2012 1:27 PM, Michigan Bulb responded with:
I checked on your order for you and it is in the process of shipping. It should ship today."
Live plants order in April. Original shipping date showed early May. Shipping date is now showing end of June.
Requested order to be cancelled. Request refused advised order being processed -- What !! Every time I check the shipping date keeps getting pushed back. Refusing to cancel order is totally unacceptable.
I can not recommend this company .
On May 25, 2013, Michigan Bulb responded with:
"On May 30, 2013 11:27 AM, Michigan Bulb responded with:
Thank you for letting us know about the problem with your order. One of our customer service representatives will contact you for your account information and take care of this for you."
On May 25, 2013, rugbycrumpet Sharon, MA (Zone 6a) wrote:
I purchased 3 Josee lilacs and 3 white lilacs from this company on April 24th. They advertise heavily with coupons and major discounts. However, if you do your research, you will realize that this is all a gimmick and most other reputable online nurseries sell the same items at lower costs anyway.
Shipping took a long time. I did not receive my first package until more than a month later. It had nothing to do with the 'appropriate zone shipment time' - it was late April when I placed the order - the perfect time to plant the items I have ordered.
The size of the items received were very small. I have purchased lilacs from eBay stores at 1/5th of the price and received bigger, healthier plants.
Will not buy from them again.
On May 25, 2013, Michigan Bulb responded with:
"On May 30, 2013 11:18 AM, Michigan Bulb responded with:
Thank you for letting us know about the problem with your order. I apologize for the delay in receiving your order. One of our customer service representatives will contact you for your account information."
On May 21, 2013, Cymbelina Prattville, AL (Zone 8a) wrote:
Posted on May 16, 2013, updated May 21, 2013
I ordered from Michigan Bulb in early February for my Zone 8a garden. They sent so many emails with great deals, I ordered again in early March. THEN, I looked them up on Garden Watchdog and realized I'd made a mistake but hoped for the best. In the meantime, I joined Dave's Garden because of the information here and I started ordering from Watchdog top vendors. Orders I made arrived a week later with everything in excellent condition. Literally hundreds of flowers and plants were put in my front and backyard and were growing like crazy. Finally, I got one item from my February order and bit by bit, the 4-5 items in my February order got here---in MAY! Got home yesterday and the first items from my March order arrived. But of course, there are still several items pending delivery. Please, save yourself the aggravation and don't bother ordering from these people. Although all the plants that have arrived have been in good condition (mostly bulbs), the wait is not worth it. In the interim of waiting, I've already purchased almost all of the plants I've ordered from Michigan Bulb from other sources and they're growing like crazy. Meanwhile, all the plants I ordered FIRST this year haven't even arrived. USE THE HIGHER RATED MERCHANTS AND READ THIS FORUM PRIOR TO ORDERING---let the buyer beware!
On May 21st, 2013, Cymbelina added the following:
I want to thank Michigan Bulb for contacting me and letting me know that some of my items were still waiting to be shipped but should be coming soon. The second order mentioned above was ordered later in March than I recalled so I apologize for that. But all of that order still has not been fulfilled. The refund of shipping costs is also much appreciated. It can offset costs of duplicate items that I've ended up purchasing from other places.
The problem has not been with the products or the items that you've shipped, or with your communications. The company's communication has been excellent. They do keep emailing me to let me know that shipping of my remaining items is still pending. The items that I've received have been a great value for the money. The issue is that "to everything there is a season" and Michigan Bulb totally missed my season here in central Alabama. Everything that now arrives will have to fight the high heat as it is trying to get established which is what I hoped to avoid by doing the mail order thing early. Today, it will be more than 90 degrees and that's just the beginning of high temperatures in my area. I'm still waiting for BULBS and other plants! Plants I ordered more than a month later than from Michigan Bulbs are in the ground with new growth and budding already. An order I made from a Watchdog Top 30 company a week ago has been shipped already according to an email yesterday---in FULL. It should be at my house today or tomorrow. With this kind of order fulfillment for comparison, why would you go through this aggravation? Go with a company who has it together enough to send you what you bought in a timely fashion!
Donna in customer service has been very nice and helpful. But even as nice as she's been, the underlying issue can't be fixed unless these unacceptably long shipping delays are fixed. Customer after customer complains about this problem here and on the phone with them, I'm sure...but unless they fix the problem...words are wind. I can't in good conscience upgrade my rating despite the excellent customer service they have given (other than not shipping the product that you buy!). But I do want to thank Donna at Michigan Bulb for trying to do her best for her company and for me! Outstanding employee there!On May 21, 2013, Michigan Bulb responded with:
"On May 18, 2013 10:04 AM, Michigan Bulb responded with:
Thank you for letting us know about the problem with your plants. I apologize the plants did not arrive in a timely fashion and for all your inconvenience. One of our customer service representatives will contact you for your account information and take care of this for you."
On May 18, 2013, PNuts Charlotte, NC (Zone 7b) wrote:
As a child growing up in rural Illinois, I remember this company, along with Henry Fields and Gurney as being very reliable with quality products and one that my family regularly used. That is apparently all gone now. I have had an order in for my Zone 7B since April and, as with many other postings, the delivery date keeps getting pushed back. It is now getting past the time to begin these plants and I am ready to cancel the order. I am going to take the sage advice and buy local. I should have checked here first. So sad how these once-respected companies have been destroyed by corporate greed! No matter how good the deal looks, paying for and not receiving plants is throwing away your money. I will never be giving any of these Scarlet Tanager, LLC companies another chance!
On May 18, 2013, Michigan Bulb responded with:
"On May 21, 2013 1:36 PM, Michigan Bulb responded with:
Thank you for your post and I apologize for the delay with your order. One of our customer service representatives will contact you for your account information and check into your order for you."
After waiting months, continuing to get the delivery date pushed back, and finally getting the run around from customer service, part of our order arrived today. Maybe I don't read thoroughly, but I did not expect the plants to arrive in the form of sticks, some with a leaf or two, or plastic bags with a little soil and a couple of roots. I feel completely ripped off. I really wish I had found this forum before I ordered from MB. As a previous poster said, I would be better off just planting the $100 in the ground. At least my expectations for the survival of the plants is low, so I won't be disappointed.
On May 17, 2013, Michigan Bulb responded with:
"On May 18, 2013 10:09 AM, Michigan Bulb responded with:
Thank you for letting us know about the problem with your plants. I apologize the plants did not arrive in a timely fashion and for all your inconvenience. One of our customer service representatives will contact you for your account information and take care of this for you.
I wish I had seen this page before I placed two separate orders with Michigan Bulb. Although I received one item from my early-April order--and it was well-packaged and healthy--getting MB to ship the other five items is like pulling teeth. As others have mentioned, the dates keep getting pushed back and back, so I'm now looking at some mid-June deliveries. Which is ridiculous. Customer service has responded to my multiple emails, but they keep making shipping promises they obviously don't intend to keep. (To be fair to them, they probably have no idea what goes on in order fulfillment and are simply paid to make reassuming noises to angry customers.) Meanwhile, MB emails me almost daily with new promotions--as if I'd buy anything else from them!
On May 10, 2013, Michigan Bulb responded with:
"On May 11, 2013 10:44 AM, Michigan Bulb responded with:
We appreciate your feedback and for letting us know about the problem with your order. One of our customer service representatives will contact you for your account information and check on the status of your order."
Posted on April 21, 2013, updated May 5, 2013
I ordered 5 daylilies from Michigan Bulb and per the email I received back, the daylilies would be shipped in April. At the beginning of March, I received my daylilies which was a surprise to me since I live in Nebraska and our winter was not over. Neverless, I planted the daylilies right away per their instructions. I noticed that the daylilies were very dry and I was concerned about the root systems. I planted the daylilies and sure enough we had two more snow storms and freezing rain with temps dropping into the the teens. Needless to say, my daylilies are not doing well and two have very withered roots with no growth or sign of life. I know the daylilies would have survived if Michigan Bulb would have shipped the plants in April rather than in March and made sure the plants were packed in moist soil. I was really looking forward to watching these plants grow and bloom. I am disappointed.
On May 5th, 2013, landerson1841 changed the rating from neutral to negative and added the following:
As of today (May 5, 2013), no one from Michigan Bulb has contacted me. I have sent 4 email messages with no response. I called and was on hold for about 7 minutes and then disconnected twice. They sent me basically dead daylilies and stole my money! Never again!On May 5, 2013, Michigan Bulb responded with: