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As a child growing up in rural Illinois, I remember this company, along with Henry Fields and Gurney as being very reliable with quality products and one that my family regularly used. That is apparently all gone now. I have had an order in for my Zone 7B since April and, as with many other postings, the delivery date keeps getting pushed back. It is now getting past the time to begin these plants and I am ready to cancel the order. I am going to take the sage advice and buy local. I should have checked here first. So sad how these once-respected companies have been destroyed by corporate greed! No matter how good the deal looks, paying for and not receiving plants is throwing away your money. I will never be giving any of these Scarlet Tanager, LLC companies another chance!
After waiting months, continuing to get the delivery date pushed back, and finally getting the run around from customer service, part of our order arrived today. Maybe I don't read thoroughly, but I did not expect the plants to arrive in the form of sticks, some with a leaf or two, or plastic bags with a little soil and a couple of roots. I feel completely ripped off. I really wish I had found this forum before I ordered from MB. As a previous poster said, I would be better off just planting the $100 in the ground. At least my expectations for the survival of the plants is low, so I won't be disappointed.
On May 17, 2013, Michigan Bulb responded with:
"On May 18, 2013 10:09 AM, Michigan Bulb responded with:
Thank you for letting us know about the problem with your plants. I apologize the plants did not arrive in a timely fashion and for all your inconvenience. One of our customer service representatives will contact you for your account information and take care of this for you.
On May 16, 2013, Cymbelina Prattville, AL (Zone 8a) wrote:
I ordered from Michigan Bulb in early February for my Zone 8a garden. They sent so many emails with great deals, I ordered again in early March. THEN, I looked them up on Garden Watchdog and realized I'd made a mistake but hoped for the best. In the meantime, I joined Dave's Garden because of the information here and I started ordering from Watchdog top vendors. Orders I made arrived a week later with everything in excellent condition. Literally hundreds of flowers and plants were put in my front and backyard and were growing like crazy. Finally, I got one item from my February order and bit by bit, the 4-5 items in my February order got here---in MAY! Got home yesterday and the first items from my March order arrived. But of course, there are still several items pending delivery. Please, save yourself the aggravation and don't bother ordering from these people. Although all the plants that have arrived have been in good condition (mostly bulbs), the wait is not worth it. In the interim of waiting, I've already purchased almost all of the plants I've ordered from Michigan Bulb from other sources and they're growing like crazy. Meanwhile, all the plants I ordered FIRST this year haven't even arrived. USE THE HIGHER RATED MERCHANTS AND READ THIS FORUM PRIOR TO ORDERING---let the buyer beware!
On May 16, 2013, Michigan Bulb responded with:
"On May 18, 2013 10:04 AM, Michigan Bulb responded with:
Thank you for letting us know about the problem with your plants. I apologize the plants did not arrive in a timely fashion and for all your inconvenience. One of our customer service representatives will contact you for your account information and take care of this for you."
I wish I had seen this page before I placed two separate orders with Michigan Bulb. Although I received one item from my early-April order--and it was well-packaged and healthy--getting MB to ship the other five items is like pulling teeth. As others have mentioned, the dates keep getting pushed back and back, so I'm now looking at some mid-June deliveries. Which is ridiculous. Customer service has responded to my multiple emails, but they keep making shipping promises they obviously don't intend to keep. (To be fair to them, they probably have no idea what goes on in order fulfillment and are simply paid to make reassuming noises to angry customers.) Meanwhile, MB emails me almost daily with new promotions--as if I'd buy anything else from them!
On May 10, 2013, Michigan Bulb responded with:
"On May 11, 2013 10:44 AM, Michigan Bulb responded with:
We appreciate your feedback and for letting us know about the problem with your order. One of our customer service representatives will contact you for your account information and check on the status of your order."
Posted on April 21, 2013, updated May 5, 2013
I ordered 5 daylilies from Michigan Bulb and per the email I received back, the daylilies would be shipped in April. At the beginning of March, I received my daylilies which was a surprise to me since I live in Nebraska and our winter was not over. Neverless, I planted the daylilies right away per their instructions. I noticed that the daylilies were very dry and I was concerned about the root systems. I planted the daylilies and sure enough we had two more snow storms and freezing rain with temps dropping into the the teens. Needless to say, my daylilies are not doing well and two have very withered roots with no growth or sign of life. I know the daylilies would have survived if Michigan Bulb would have shipped the plants in April rather than in March and made sure the plants were packed in moist soil. I was really looking forward to watching these plants grow and bloom. I am disappointed.
On May 5th, 2013, landerson1841 changed the rating from neutral to negative and added the following:
As of today (May 5, 2013), no one from Michigan Bulb has contacted me. I have sent 4 email messages with no response. I called and was on hold for about 7 minutes and then disconnected twice. They sent me basically dead daylilies and stole my money! Never again!On May 5, 2013, Michigan Bulb responded with:
Thank you for your post and I apologize the lilies are not doing well. One of our customer service representatives will contact you for your account information and we can reship them to you."
Posted on April 29, 2013, updated May 4, 2013
Posted on April 27, 2013, updated April 29, 2013
Placed my order in March (which is pushing it for South Texas) and was given an April delivery date. Was then updated on my delivery date and given a May delivery. My request to cancel my order have been ignored and I have been told that my order will be open once my zone has opened….. I can't help but notice that their are people here that are in the North whose zones have already opened so I am confused where the hold up is and why I am not able to cancel an order that will not survive.
On April 28th, 2013, GingerJam added the following:
4/29 Update - Received an email stating that 4 of the 27 items that I ordered are shipping yet, I still do not have a tracking number. The rest of the items are not expected to arrive until mid to the last day of May. I have AGAIN (4X MIN) requested for a refund due to my order not arriving in time for planting (considering the small size being shipped) as promised. The plants being delivered in May have been given a death sentence in South Texas and will only cause a huge amount of continued headache to fulfill any type of guarantee that is offered. MCB PLEASE DO NOT SHIP THESE PLANTS AND JUST GIVE ME MY MONEY BACK! On May 4th, 2013, GingerJam added the following:
MBC continues to not respond to my emails requesting that they cancel my order. I get a pre-scripted "your order when your zone opens". Received 4 trumpet vines in the mail yesterday, they do not appear to be viable. The scant amount of dirt was spilled in the box and very dry. I was going to refuse delivery however, they were just on my porch. I have pulled them out of the box leaving them in their shipping sleeve and began to water (i can't stand to just watch them die). Emailed MBC informing them that my order has been canceled at my bank and requested a return shipping label and have not received a response. Picture of product received was snapped as soon as box was opened if anyone is interested in what the products look like. On May 4, 2013, Michigan Bulb responded with:
"On May 8, 2013 1:08 PM, Michigan Bulb responded with:
I apologize for the delay in the shipping of your order. One of our customer service representatives will contact you for your account information and take care of this for you."
I placed my order 3/11/13. On 4/1 I received an email with delivery estimates that were much later than appropriate for my zone, so I emailed and asked that the items be shipped sooner. On 4/2 I received an email from "Greg" who stated that my order was being processed and would be shipped within 2-3 days. On 4/22 I received another email giving estimated delivery dates between 5/6 and 6/10. Really? It appears that these people have no idea what they are doing and really don't care anyway. I cancelled the order, requested a refund, and will not be ordering from Michigan Bulb in the future.
On Apr 26, 2013, SecretAgentMaam Portland, OR wrote:
Posted on April 17, 2013, updated April 26, 2013
Posted on April 12, 2013, updated April 17, 2013
This was the first and last time I will ever order from Michigan Bulb. I received one of their catalogs in the mail and placed an order in January, with full knowledge that they wouldn't be shipping yet. The website says they start shipping to my area in mid-February, which is close to the proper time to plant bulbs here (early March would have been the right time for planting bulbs). February came and went with no shipment. In early March, I got an email update with an estimated delivery date in mid-March. That estimated delivery window came and went. At the end of March, I received another email with another delivery estimate. Same thing. In all, my delivery date was pushed back 5 times with no explanation. My order has finally shipped now that it's mid-April (and all the bulbs I planted at the proper time are already up and blooming), and they can't even get their delivery estimates right. Their website says my delivery estimate is this weekend, UPS says next Tuesday. Four different emails to customer service trying to find out why shipping kept being pushed back were ignored, as was my email demanding that they cancel my order and refund my money. Their call center has extremely limited hours and I can't call them while I'm at work, so that's useless to me.
In short, Michigan Bulb is run by incompetents who can't even get a shipping date right or answer an email. After reading other reviews, I'm not holding out much hope that anything I ordered will even be alive when it finally does get here. I probably just threw away a bunch of money for nothing.
On April 17th, 2013, SecretAgentMaam added the following:
Update: My order finally arrived. Live plants were alive on arrival, but the morning after planting one of the passion flower vines looks like it's not going to make it. "Shade" garden was missing one of the Bleeding Heart ferns (should have been 3, only received 2) and the largest section of the supposed shade garden is 10 lilies with instructions to plant in full sun to part shade. Plants that can't take full shade don't belong in a "Shade Garden". I also can't help noticing that the company appears to have stopped responding here, too, so there goes my last chance at actually getting in touch with someone from Michigan Bulb. Avoid this company like the plague. You'll get better customer service just about anywhere.On April 26th, 2013, SecretAgentMaam added the following:
2nd Update: I see others have received responses, but not me. I guess they just don't think some of their customers are worth dealing with. So far only one plant in my shade garden has even sprouted, and one of my two passion flower vines is dead. In all, that's an expensive lesson learned. Don't buy from Michigan Bulb, you might as well just burn your money instead.On Apr 26, 2013, Michigan Bulb responded with:
Thank you for your feedback. I apologize no one had gotten back to you yet. One of our customer service representatives will contact you for your account information and we can reship to you.
"
On Apr 22, 2013, jyonkondy Clarks Green, PA wrote:
I placed a large order with Michigan Bulb on April 13. The original shipping estimate was April 27. I monitor the order status every day and every day it keeps getting pushed back one day at a time. The shipping estimate is now May 6. Upon calling the company, they explained to me that "some of the items I purchased must have been popular items because they are now on back order". No, it is EVERY one of the 14 items I ordered. When I asked them how they did not know that they would run out of the items shortly, she explained that "we don't know that we're going to be out of something until we go to ship it and we're all out".
... What?
How does this company not have a current inventory list that indicates how much of each plant is left in stock? Or how about a courtesy call or email after they have found that they cannot ship my products as originally stated and offer a refund or other products that are actually in house instead of pushing my ship date back EVERY day? Now, after this company has taken my money, I just get to sit here and WAIT until they get around to shipping ALL of my plants. Who knows what condition they will arrive in after that.
So I will sit here and stare at TWO blank flowerbeds until probably sometime after Memorial Day and then STILL not have any blooms because I planted them too late... all because one company cannot get their act together.
I am disgusted.
This is my first time ordering from this company.. and it will be my last.
On Apr 19, 2013, michigansucks Granite Falls, WA wrote:
Shipping dates kept getting bumped up so that the plants took about a month longer to get here than I was originally told.
They had no clue what my growing climate was like even though they claim that is what determines their shipping.
Waited so long for these plants that I ended up going to local vendors to get them. The akebia I got locally, for the exact same price Michigan was charging, was about 4' tall and in full bloom. The one from Michigan was about 4" tall. Some had moldy dirt, and they even packed a slug in with the plants.
I still haven't received the rest of my order, but after what has come so far, I sincerely do not hold out high hopes for what is coming. I will NEVER buy from Michigan again, and would NEVER recommend them to anyone else. Buying locally you get better deals, better plants, and not all the frustration and headache of dealing with their "customer service" reps, who really don't know much of anything.
Thank you for your post. One of our customer service representatives will contact you for your account information and we can check on your order for you."
I ordered plants on 4/2/13 and the ship date keeps getting pushed back. I have emailed customer service and I have not gotten a reply, therefore no answer. Every day when I check on the website to see the delivery date it has changed, and now it's into mid-May. It's 80 degrees here every day now! I'm ready to cancel if I don't get them this week but I don't even know how to do that at this point.
On Apr 15, 2013, BayStorm Hendersonville, TN wrote:
Twenty years ago I ordered Cardinal Flower from Michigan Bulb and they sent me Bee Balm. Their fine print says they have the option to substitute anything, but you don't see that very fine print. So I gave them another chance a few weeks ago and my Toad Lily arrived dead. They don't have an 800 number to call. They only have email or (customer pay) fax as a contact. They just aren't real people friendly. I really don't know how they stay in business....
Thank you for your feedback. I apologize for the problems with your order. One of our customer service representatives will contact you for your account information and reship your order to you."
Wow, This company is a joke!! They keep pushing my shipping date back further and further into the summer. Spring is here and I won't receive my plants until The end of May! Something is wrong with this picture. I ordered my plants around the end of March. Stay away from this company. Don't waste your time or money with them!!
Thank you for your posting. One of our customer service representatives will contact you for your account information and check on the status of your order."
I ordered a PurplePeople Eater Trumpet Vine a month ago and it arrived DEAD! I contacted them with a compliant and, surprisenly, they sent me a replacement several weeks later. The replacement arrive a couple days ago and it was destine to never bloom as there was more potting soil lying loose in the shipping box that was around the root system. Oh, and it was dry as a bone. I think under the circumstan ces they should just refund my money and we'll both go our separate ways. I wrote them the same hour as the plant arrived and they've yet to contact me. BAD experience. Don't waste your time or money with them.
I apologize for the problem with your vine. One of our customer service representatives will contact you for your account information and take care of this for you."
Another company whose products have gone downhill over the years. They have replaced some plants--with more inferior plants that do not thrive. (recently 6 raspberries & a gogi berry).
they also owe me an amsonia, but am unsure I will receive it since their replacement policy has apparently changed.
Might as well plant $10 bills.
On Mar 26, 2013, Michigan Bulb responded with:
"On Mar 26, 2013 4:28 PM, Michigan Bulb responded with:
Thank you for your feedback. I would be happy to check on your reship for you. One of our customer service representatives will contact you for your account information and also help with anything else you may need."
Posted on February 1, 2013, updated February 2, 2013
Posted on September 30, 2010, updated February 1, 2013
I, too, have been dumped by Michigan Bulb. Apparently, through no fault of my own, they have determined that I requested replacements or refunds for 80% or more of my orders. It is not my fault that the plants did not survive or thrive. In addition, what am I expected to do if the company sends me less than healthy plants or mushy bare roots. One example was 6 poppy plants (bareroot) for $2.99. Cheap, yes. But, should I as the customer expect that a company in the gardening business would send mushy, rotted bare roots? The replacements were even worse. I wonder why they even bother. As a friend said to me - they're not selling plants. They're selling dreams. It was a dream of mine to have a beautiful garden with plants that I was not able to find locally. Now, while my friends are enjoying their gardens with locally purchased plants, I am still dreaming about the garden I hoped to have - the dream that the Michigan Bulb catalog promises. They do offer the guarantee, which is great - but I want to enjoy plants - not constantly asking for replacements and refunds. I have requested refunds for everything I ever bought from this company - so that we can stop the nonsense. If there is anything that I've missed - I hope they will kindly refund all of my purchases. I will no longer have to worry about asking a company to stand behind its products for as long as I garden.
Michigan Bulb customer 01084102
On January 31st, 2013, GuyInTheField added the following:
2/1/13 Update
On January 13, I received an email that there was still time to place an order with Michigan Bulb. I get their emails on a constant basis. So, I thought I'd give them another try. On January 14, I placed an order. They gladly accepted the order and charged my credit card. On January 15, they even sent me another email thanking me for my order and telling me that I qualified to order more merchandise and use a $20 or $40 or $80 coupon against orders that would be double those amounts. I was excited about being able to place an order since I wanted to try the Knockout Roses and Russian Sage. I also wanted a Clematis and they had one that looked nice. Today, I was reviewing my credit card statement, and much to my amazement, Michigan Bulb had cancelled my order. There was no notice to me that they are in business to accept orders, charge the customer's credit card, and then simply cancel the customer's order without notice. Perhaps it is for the best. Knowing full well that their merchandise is subpar, I had wanted to give them another chance after having read some of the reviews on Dave's Garden. Maybe I was dreaming that they might have improved their products. But, as a friend of mine keeps telling me, "they're selling dreams - not plants that will thrive and make your dreams come true." Oh well, perhaps it's for the best. I'll simply plant some seeds like I did last year and not deal with the junk that Michigan Bulb sends and then make you believe that the stuff will thrive and survive more than a few months or one season. BUYER BEWARE - they only have a 30 day guarantee now - not the unconditional like they had in the past. So, even though I inquired, and they stated that they know some items take more than 30 days to break dormancy - I think they can tell you to "go scratch" (as my Mom would say) if you don't complain about a plant within 30 days - even if it needs time to break dormancy.
Reverend Mike Bell
Customer 01084102On February 2nd, 2013, GuyInTheField added the following:
Shown below is the response from Michigan Bulb, as I had expected. Don't expect that they'll honor the guarantee. The guarantee period is now so short, 30 days, I don't know why anybody would want to order plants from them. Oddly enough, even though they've said they don't want to honor any orders from me, they keep sending me emails and catalogs offering to sell me products.
As mentioned, here is their reply:
Dear Michael:
Thank you for your email. I apologize for the inconvenience. After reviewing your account we have found that you have returned 80% or more of your purchases with us and a reship will not be issued. It appears that our company's products are not a good match for you, and we regret that we have been unsuccessful in satisfying your gardening needs. We're somewhat puzzled by this, because we do strive for 100% customer satisfaction, and in most cases, achieve it. This can be evident by our devoted customers who purchase year after year from us and by the many testimonials we receive from them.
Any pending reshipments for unsatisfactory product and all new orders will be cancelled. Any payments made will be refunded to you under separate cover.
A refund has been issued for your recent order in the amount of $53.69 on 01.29.13. Please allow 2-3 business days to see the refund back on same card. Again, we're sorry our products have not met to your satisfaction. Please accept our sincere apologies for any inconvenience this may have caused.
Sincerely,
Greg
Customer Service On Feb 2, 2013, Michigan Bulb responded with:
"On Oct 6, 2010 2:10 PM, Michigan Bulb responded with:
Thank you for feedback concerning the problems you have had with your orders. We regret that we have been unsuccessful in satisfying your gardening needs. We do strive for 100% customer satisfaction, and in most cases, achieve it. A customer service representative will be contacting you and check into your account for you."
On Jan 14, 2013, sfazzino Cuyahoga Falls, OH wrote:
I have been buying from michigan bulb for over 10 years and they have been a good company to deal with providing a nice variety of plants at a decent price. But oh to my suprise they know longer are offering the lifetime guarantee and any plants you bought in 2012 are now subject to a 30day guarantee. I called to find out when this happened and all I was told is that it happened in 2012, I asked why old customers like myself weren't notified about the change but could never get a concrete answer. 30days just does'nt cut it for me
On Jan 14, 2013, Michigan Bulb responded with:
"On Jan 24, 2013 3:46 PM, Michigan Bulb responded with:
We appreciate your posting. Our change in our guarantee is listed in our catalog as well as on our website. We do our best to ship healthy quality plants and bulbs.We understand that there are exceptions to our 30 day guarantee. We also understand that items such as bulbs and bareroots may not show signs of life until the spring, if planted in the fall. Also, these items may take longer than 30 days to break dormancy and begin to grow, if planted in the spring. When dealing with plants and bulbs there are certain characteristics of the plants that may not be known within the 30-day guarantee timeframe. If you purchase plants or bulbs and after 30 days find that the color or type is not what it should be, we would make every effort to satisfy your request. "
Posted on May 21, 2012, updated July 24, 2012
.
Today I received an email which indicated that the Rose of Sharon Bush I ordered in March is unavailable. No explanation, though they did apologize for any inconvenience! (I planted a garden with the bush as the center piece) I called customer service, the gentleman was
nice, but he basically could only make nice for the administration of MB.
I would expect at the very least, an apology, an explanation, and profuse apologies. I cancelled the order.
Also emailed customer service a week ago to let them know some of the plants I received were so tightly bound together, I could not separate them. (I plopped them in the garden as one)
I still have two outstanding orders...I am now concerned they are in jeopardy.
Any company expecting to be succesful must understand customer service. I am of the opinion, Michigan Bulbs does not.
I will not order again. So disappointing.
On July 24th, 2012, susanwad added the following:
I contacted MI Bulb at their service dept to inform them
that I never received a chocolate vine I had ordered, that though I had received a mailing of plants (attracting butterflies/birds) the bee balm were rotted thru (too much moisture) as were the cone flowers.
MI Bulb did not care to respond, so I am out both plants and money.
DO yourself a favor...do NOT order. The irritation, is not worth the savingsOn Jul 24, 2012, Michigan Bulb responded with:
"On May 22, 2012 10:04 AM, Michigan Bulb responded with:
Thank you for your feedback. We apologize for the inconvenience but unfortunately the Rose of Sharon Bush is out of stock for the season. A customer service representative will contact you for your account information and check on your remaining orders and will help with anything else you need."
On Jun 20, 2012, happymommy11 Palos Park, IL wrote:
I have ordered several times from this company and about 25% of anything I ordered has thrived. Several things happened to me:
1. I ordered hydrangea plants that died shortly after planting them. I contacted the company for replacements and they sent half of them claming the other half was out of stock and they would be shipped the following year. The half that was shipped only one survived (out of 6) the other half were never shipped the following year.
2. I ordered a tomato plant that became out of stock and I was issued a merchandise credit.
3. I ordered several bulbs and only a handful have bloomed.
4. I ordered a blueberry bush and it seems to be still alive but after 3 years it has produced only 2 blueberries and has not grown at all.
Meanwhile all the plants I have purchased from Burpee are thriving well so I know it has nothing to do with how I am caring for the plants.
I want to contact the company to ask for a refund but they do not show details from past orders so I do not even remember everything I ordered. I am very disapointed. Especially because I contacted the company about the hydrangeas and was told they would be shipped the following year but they never were and I was never issued a refund.
We apologize for the problems you have had with your orders. We would be happy to check this out for you. One of our customer service representatives will contact you for your account information."
On Jun 1, 2012, icesilver Saratoga Springs, NY wrote:
I really wish this was a rave review of a product but it is not. Heres my story last year I purchased a,
Shade Garden, includeing 25 plant at $39.99
Of which only the lilies and trumpet vine are the only things that have come up, total of 11 out of 31 plants.
The Butterfly & Humming Garden, 31 plants $39.99
Again only the lilies and one lily of the valley have grown. Again only 11 plants out of 31 planted.
3-Season Cutting garden, 50 plants $69.99
Is the saddest garden of them all. Here only 10 lilies have come up. 10 out of 50.
The Red-hot Light post garden, 11 plants $39.99
Has done better then the rest. All but the painted daises have come up. 10 of 11.
After planting them and following the directions explicitly. I have a total of 42 plants out of 123 planted. Not a good ratio. I do not want to think about the money wasted. It is too sad. I can’t believe someone would sell such poor products. I will have learned my lesson and will be buying my flowers from the local garden center from now on.
DONT waste your money!!!!
On Jun 1, 2012, Michigan Bulb responded with:
"On Jun 1, 2012 2:01 PM, Michigan Bulb responded with:
We appreciate your post and apologize for the problems with your plants. We do offer a lifetime guarantee One of our customer service representatives will contact you for your account information and get this taken care of for you.
"
I ordered 2 3-in-1angel trumpet items which were actually 3 angel trumpet plants planted together in one pot. When the items arrived, all 3 plants in one pot were dead; within days, 2 of the 3 plants in the other pot died. To date, only 1 out of 6 angel trumpet plants is still alive. I have emailed the company twice but have received no response.
On May 31, 2012, Michigan Bulb responded with:
"On Jun 1, 2012 1:59 PM, Michigan Bulb responded with:
We appreciate your post and apologize for the problems with your plants. One of our customer service representatives will be happy to help and will contact you for your account information."
Sometime in March or early April of this year I placed and paid for an order. Didn't arrive, waited , called, some story about UPS delivering to my post office. Waited, negotiated a re-ship, waited. didn't come, same story. Negotiated a refund in early May. Didn't come. Now just about June. Called today and they agreed to put it back on my credit card. We will see, but either way it's been either a bad experience or a date with crooks.
My Name (because This site says a copy goes to the company) is Vincent S. Ajello.
On May 29, 2012, Michigan Bulb responded with:
"On May 29, 2012 4:13 PM, Michigan Bulb responded with:
Thank you for your posting. We apologize for all the problems.One of our customer service representatives will contact you for your account information and make sure this has been taken care of for you."
I ordered two hydrangea bushes, lavender, and a butterfly garden from Michigan Bulb. Shortly after recieving the hydrangeas, they died and I notified the company three times now about both bushes. I followed their return policy which was notify within 30 days of recieving the item and I have not gotten a response back yet. I will never order from this company again since they do not stand by their return policy. Also the lavender I purchased has died as well so it seems the bare root plants they sell do not survive and it is a waste of money.
On May 9, 2012, Michigan Bulb responded with:
"On May 10, 2012 10:26 AM, Michigan Bulb responded with:
We appreciate you letting us know about the problems with your plants. A customer service representative will contact you for your account infomation and we apologize for the inconvenience.
Posted on April 9, 2012, updated May 3, 2012
Posted on December 30, 2011, updated April 9, 2012
Posted on June 16, 2011, updated December 30, 2011
Posted on April 8, 2011, updated June 16, 2011
Posted on April 8, 2011, updated April 8, 2011
Posted on April 6, 2009, updated April 8, 2011
2- Shade Gardens $14.99 each
1- Tiger Lily Collection $14.99
I ordered from Michigan Bulb this year but my order has not been shipped. I was very disappointed when I went to track my shipping dates and realized that a "change" had occurred from the last time I had checked (I check weekly).
The two shade gardens are scheduled to ship any day now (we'll see if that happens or if there is a delay) but my tiger lily collection is now pushed back to AFTER May second for shipping, which is irritating, because, for where I want to plant these bulbs (because of their height, I will now either have to delay planting the hundreds of dollars worth of new (shorter) plants I've purchased or save spaces for the taller lilies and attempt to plant them without smashing or damaging my other plants while doing so.
I will be back to update my comment with details and a positive or negative rating as the items are received in April and (because of some bizarre reason) May.
On April 10th, 2009, JMKM1976 changed the rating from neutral to negative and added the following:
I checked my order status again today am agast that in addition to being shipped seperately as I stated above, more delays have been applied to my shipments!
Order Date: 03/10/09
Items Not Shipped:
2 SHADE GARDEN/ 3P
Delivery Estimate: 04/17/09 - 05/01/09 (almost 2 weeks difference from the earliest shipping date from the first porjection given)
1 TIGER LILY COLLECTION (an additional 3 days added to the earliest shipping date
Delivery Estimate: 05/07/09 - 05/28/09
At this point, I would not recommend Michigan Bulbs to anyone though I will hold off giving a negative until I actually see the plants sent though. It's highly unlikely that they will still be dormant (and less susceptible to planting shock) when delivered so LATE!
My shade gardens, if not sent until may, will have a difficult time establishing themselves in the heat in the partial sun location I have chosen and as stated before, planting the tiger lily bulbs will be a challenge. Items such as hostas, bleeding hearts and ferns, in my experience do best if "hardened off" and then given at least 2 weeks of cool weather in their new home to become established. It doesn't appear as if mine will have that chance because of Michigan Bulbs substandard shipping practices.
Of course, my credit card has already been billed, though shipping has not occured!
It'll take some mighty fine plants to turn this into a postive rating though I think, I would rather buy dry (but live) plasitc bagged plants from WalMart than ever buy from Michigan Bulb again.
On April 10th, 2009, JMKM1976 changed the rating from negative to neutral and added the following:
Opps! It's not negative yet!On April 15th, 2009, JMKM1976 added the following:
Big Surprise, more delays and changes from Michigan Bulb. At this rate, my order will be pushed back to next spring!
Order Detail
You may track most shipped packages (depending on the carrier used for delivery) by clicking the corresponding blue "Track Package Here" link below. For any items that have not yet shipped, please use our delivery estimate as a guideline.
this is lifted directly from the order tracking via their web site.On April 17th, 2009, JMKM1976 added the following:
ANOTHER 2 DAYS added to the shipping dates, and I only checked yesterday! I sent MB a mail explaining that I want the items I ordered by May 1 or I will cancel the order entirely. After all, the pink and white bleeding hearts that are part of the shade gardens bloom in May to early June, at the rate they are adding delays, they'll never have a chance before the heat comes to grow at all before they start going "heat dormant", which means they may well die or rot in the ground before the next year. It's kind of hard for a plant to hibernate (and live through it) if it never had a chance to gain sun and soil energy after coming out of dormancy. Photosynthesis is a must for plant life, I suspect a plant that goes many months without completing these cycles will starve and die.
Order Detail
You may track most shipped packages (depending on the carrier used for delivery) by clicking the corresponding blue "Track Package Here" link below. For any items that have not yet shipped, please use our delivery estimate as a guideline.
Order Date: 03/10/09
Order Total: $33.72
Items Not Shipped:
2 SHADE GARDEN/ 3P
Delivery Estimate: 04/24/09 - 05/08/09
1 TIGER LILY COLLECTION
Delivery Estimate: 05/14/09 - 06/04/09
On April 21st, 2009, JMKM1976 changed the rating from neutral to negative and added the following:
I am giving Michigan Bulb a negative. Today, I recieved an email response from them about my order saying that my plants are still "growing to specifications" and will be shipped when they are ready...whatever that is supposed to mean. Either they have what I ordered during the season and planting time needed, or they do not. I guess they don't.
I then checked the shipping dates again, as with EVERY time I have checked, they are further delayed (each day seems to bring abour 2 to 4 additional days of delay!):
I can order the items elsewhere and save myself the bother of dealing with Michigan Bulb though I doubt they handle cancellations any better than they handle shipping items in a timesly manner.
This has to be the single most ridiculous ordeal I have ever experienced with ANY mail order company EVER and I won't squander the few gardening months I have each year on places like MB again!
As the saying goes, one dissatisfied customer will tell ten more and I intend to do just that. My entire family gardens, it's a cultural thing in the area, we're raised to grow food and beauty alike. MB won't be getting any positive word of mouth advertising from me!
On May 1st, 2009, JMKM1976 changed the rating from negative to positive and added the following:
The day after I sent a cancellation request to Michigan Bulb, I recieved an email saying that it would be impossible to cancel my order because it was already packed to ship.
I went to the site and logged in to track and the estimated date of delivery had been changed to 4/47 to 4/29 on both packages. So, I waited.
On 4/29 I recieved the first package containing two shade gardens. ABout the items in the gardens:
1. The Astilbe are big roots compared to some others I have recieved via mail order
2. The White bleeding hearts are fair sized, bot too smal but not exactly advanced in size
3. The varigated hostas aren't the tinest I have ever received via mail order but they are pretty small. I'm hoping they will love their location and thrive despite their size.
4. The bleeding hearts are by far the tinest roots I have ever seen for this species in my entire life! I'll be amazed it they managed to put up more than a stem or two this year.
5. The delphinium roots are also extremely tiny but also very dry. I don't know if they will live but have planted them anyway to see what happens.
Today, 5/1/09 I received the tiger lily collection and as suspected, the bulbs have already broken dormancy and have grown 1 to 3 inch stems already. However, they are good sized bulbs, bigger than the white tiger lilies that I bought at the local nursery.
I'm changing my rating to positive because I am, for the most part, happy with what I received and if it all lives it's a great deal for the money... if it doesn't, there is a lifetime guarantee on everything.
Still, if you want your plants at a specific time, don't deal with Michigan Bulb, it's just not fair to have to fight with a mail order company (and go as far as cancelling the order) to make certain that you get the merchandise in time to plant. It ruins the gardening experience. On June 2nd, 2009, JMKM1976 added the following:
Most of the plants are up in the ground, no sign of the the lady fern, delphinum and some of the tiger lily bulbs. It will probably be years before the bleeding hearts fill their places in the garden. I'll request replacement for whatever hasn't emerged because they have been in the ground for a month and should have shown at least some small sign of life by now.
After the ordeal involved with getting them in the first place, I cringe at the thought of requesting replacements and battling over those as well. BUT, if people do not stand up for themselves then poor sales standards will continue.On April 8th, 2011, JMKM1976 added the following:
As per the past order (2009) my tiger lilies were gorgeousin 2009 and 2010, though there were supposed to be red tiger lilies and white tiger lilies, only the yellow, orange and pink ever grew and bloomed.
The delphinium never came up or grew. The pink bleeding hearts grew little plants in 2009, but never blossomed and never came up in 2010...
The astilbe are growing like crazy and fill in a lot of space in my shade garden. The fern has grown but still only puts out 2-3 fronds as of 2010. The white bleeding hearts are doing very well and bloomed very heavily in 2010. The varigated hostas are still growing but as of the end of the 2010 growing season, were still extremely tiny, I've never seen any hosta grow so slowly. These hostas are so tiny that I have to constantly pull the creeping jenny groundcover away from the plants so that they do not get lost underneath (and creeping jenny doesn't get very tall, so that attests to the size of these plants!). On April 8th, 2011, JMKM1976 added the following:
My 2011 Michigan Bulb expereince is so-far-so good. I ordered a huge order with a really good coupon, if not for the coupon, I probably wouldn't have given MB another chance.
Anyway, this year's expereince (so far) has been 100% different. There has been great communication about how my order is being processed and sent, so I knew the very day my order would arrive and was prepared to tend to the plants and bulbs.
Yesterday I recieved:
Butterfly & Hummingbird Garden 1
-1 Pink Delight Butterfly Bush
-1 Blue Wonder Butterfly Bush
-3 Scarlet Bee Balm
-3 Sweet William Mix
-3 Dwarf Columbine Mix
-3 Red Coral Bells
-3 Sunburst Coreopsis
(all plants small, but well rooted)
Teddy Bear Miniature Roses 1
Stars 'n' Stripes Miniature Roses 1
Coral Drift® Ground Cover Roses 1
Red Drift® Ground Cover Roses 1
Red Profusion Rose 1
Iced Raspberry Miniature Roses 1
Fourth of July Climbing Rose 1
Hearts Afire Miniature Roses 1
(all of these roses were small but healthy and very well rooted)
Candy Stripe Rose 1
Double Delight Hybrid Tea Rose 1
Caribia Tea Rose 1
(very large, healthy dormant roses)
Sterling Star Lily 6
(small bulbs, but nice)
Blue Fringe Daisy 1
Pink Coreopsis 2
Harvest Moon Coneflower 1
Banana Cream Daisy 1
(very small, look like growers plugs, but healthy and well rooted)
Mixed Oriental Poppies 6 (scheduled to arrive tomorrow)
Not yet shipped, scheduled for various times in May:
Ebb Tide Rose 1
Bumble Bee Primrose 1
Black Knight Butterfly Bush 1
Empire Blue Butterfly Bush 1
On June 16th, 2011, JMKM1976 added the following:
I ordered asters and a free grab bag with $100 worth of plants rfor my zone 5 area, was added to my cart free. I wouldn't pay $100 for the plants that were included, but all of them were free, so I am not complaining. Also, the plants are not exactly good for zone 5. The hardy bananas are only hardy to 15 degrees F, plants in zone 5 need to be hardy to -20F, and any plant that isn't at least hardy from 0 to -10F has a slim chance of surviving winter even wit heavy mulch... The 1 elephant ear is absolutely not hardy in zone 5, it's more a tropical plant! It can become a houseplant I suppose, though these don't tend to do well for me inside, will see if it lives...
2 hardy banana trees
2 chokecheery trees
2 charming butterfly bushes
1 elephant ear
1 Sunday Gloves daylily
Still, a positive, my asters are small but quite healthy, the chokecherry shrubs are small with some yellow leaves but look viable, the butterfly bushes, one is very healthy, the other looks pretty stressed but is alive, the sunday gloves daylily is small and has very tiny bit of foliage but is probably viable, the two babanna are quite small and stressed with a lot of yellowing, but may be viable, I know little about these anyway. On December 30th, 2011, JMKM1976 added the following:
The roses ordered from Michigan Bulb did well this year and put out a lot of beautiful flowers.
I was a little skeptical about the Ebb Tide rose ordered, as it is an own root rose and came very, very tiny. By the end of the growing season, two stems reahed about 12" in height and the Ebb TIde rose had popped out about 4 small roses. but beutiful, bright purple.
I hope Michigan Bulb will have the Caribia and Candy Stripe roses this year. My brother in law fell in love with the Caribia and my mother and one of my sisters are romancing my Candy Stripe rose.
In any case, I've tucked them in with mulch for a long winter's nap and hope (cross my fingers) that Michigan Bulb grafts are strong and winter hardy!On April 9th, 2012, JMKM1976 added the following:
I received over 50 plants from Michigan Bulb last year and as I watch everything wake up this year, I can at least say that most of the plants have survived.
There are some things that just did not live and I will be requesting replacements for soon:
The own root roses are all awake and thriving, but the grafted roses are not. Now, I have grown grafted roses for a long time and many of the dozens I have are several years old. The grafted roses from MB bloomed beautifully last year after being planted, but even after an extremely mild winter, these roses have failed to break dormancy this year. In fact, of all my roses, these three are the only ones that have not broken dormancy!!!!! I'm very disappointed, since I do not see these in the MB catalog and do not know if replacements will be available. On May 3rd, 2012, JMKM1976 changed the rating from positive to negative and added the following:
I received my replacement plants of a banana cream daisy and a harvest moon coneflower from MB over a week ago. On arrival, the banana cream daisy was in fair condition, though with little moiture in the elle pot and plastic it was shipped in. The incredibly tiny harvest moon coneflower, on the other hand, was completely dry and all but two of it's scarce leaves were wilted and curled. I watered both plants and put them into half gallon pots but there was really no hope for the poor harvest moon coneflower. The next day,t he last two leaves curled up and within two days, there was nothing left of the plant but a few crunchy, dead, dry leaves.
Additionally, replacement certificates were issued for a few other items that they don't carry anymore. I have no idea how to use these certificates.On May 3, 2012, Michigan Bulb responded with:
"On Jun 17, 2011 8:56 AM, Michigan Bulb responded with:
We appreciate all of your feedback and we use it to provide better service to our customers. Thank you for sharing. Happy Gardening and we hope you enjoy the grab bag.
On May 3, 2012 10:44 AM, Michigan Bulb added:
Thank you for posting. The replacement certificates can be used to purchase any of our plants at any time. One of our customer service representatives will contact you for your account information and work this out with you."
On May 2, 2012, HoustonRoseLover Missouri City, TX wrote:
I ordered a number of plants from Michigan Bulb on April 8. I emailed the company to ask about my order a week or two later as I hadn't been notified of shipment and didn't get any response. I explained that the weather in Houston has been very warm and I was concerned that if they waited much longer to send them it would be too hot to get them started.
I received my order today, May 2. I was very disappointed as I expected plants, not tiny plastic bags of dried-out roots and bulbs. The rose I ordered came in a 2 inch pot, but at least it had a few green leaves on it. I've never seen a rose that small. The bulbs are dry and tiny and the roots look like something I threw away after the plant died.
The descriptions on the Website are not at all indicative of the quality of the plant materials I received. I doubt that any of these things will survive.
I've had great luck with other mail-order nurseries. I will never order from Michigan Bulb or any of their sister companies; Spring Hill Nurseries, Breck's Bulbs, Audubon Workshop, Flower of the Month Club, Gurney's, Henry Field's or Gardens Alive.
On May 2, 2012, Michigan Bulb responded with:
"On May 4, 2012 9:05 AM, Michigan Bulb responded with:
We appreciate you letting us know about the problems with your plants. A customer service representative will contact you for your account infomation and we apologize for the inconvenience."
On May 2, 2012, rosesforgranny Gun Barrel City, TX wrote:
Posted on March 2, 2012, updated May 2, 2012
I didn't read the reviews for Michigan Bulb until after I placed my order so I was a little nervous that my shipment wouldn't arrive on time since I had read so many negative reviews. I placed my order in late January and my eta was March 3. I received my order on February 28 and was very happy. The plants looked good and arrived in good shape. I have no complaints and will definitely order again.
On May 2nd, 2012, rosesforgranny changed the rating from positive to negative and added the following:
My josee reblooming lilac died about a week after I planted it. I contacted customer service three times and received no responses. I thought these plants were supposed to be guaranteed and I guess customer service is only good before they ship your plants. On May 2, 2012, Michigan Bulb responded with:
"On Mar 5, 2012 5:25 PM, Michigan Bulb responded with:
Wonderful to hear, thank you so much for letting us know. If you have any problems please let us know. Happpy Gardening!"
I'm going to join the negative reviews, and consider it a lesson learned and a company to avoid. Same scenario of moving the shipping date, and I've finally cancelled the remainder of my order made on March 29 that is now scheduled to ship in "late May". I did receive one part of my shipment within 2 weeks; the second part took 5 days to arrive from MI to KY; and when informed of the third part not being shipped until the end of May, had no choice but to cancel. I agree to call, as emails aren't answered. It appears your call will go to a call center somewhere and not to the company. Overall, it's just been a pretty shady deal; however, I did receive an elephant ear and 3 caladiums (not sure if they'll come up or not) in that 5 week period. You might get your shipment timely like some posters have, and you might not, but I don't like to have to guess when my card has been charged and having to contact any company more than once over any order is unacceptable.
On May 1, 2012, Michigan Bulb responded with:
"On May 1, 2012 10:45 AM, Michigan Bulb responded with:
We appreciate you bringing this to our attention. As a result we were able to uncover a programming issue that is being resolved. We apologize for the delay in shipping, it may have been that some of the items you ordered were not ready to be shipped and we want to make sure our customers receive quality plants. One of our customer service representatives will contact you for your account information."
On Apr 28, 2012, Jlmyers72 Commerce Township, MI wrote:
DON'T DO IT! Please pay attention to all of the negative reviews on this company. I though that I'd give them a try because the catalog stated that the plants are potted. Well I live in zone 5 and I received 1/2 of my order 3 weeks ago. Yes, early April and they are all terrible bare root plants. I tried potting them in doors, but none of them lived.
The rest of my order came early this week. Still pretty early for Michigan, and 1/2 of that shipment were puny and I mean puny bare root plants. I don't expect any of them to make it. the rest were ok, but not great potted in very small paper pots. This was my first and LAST time ordering from MI Bulb co. I will go back to Bluestone and pay the extra money for quality plants or get them from my local nusery
Thank you for your posting.We apologize for the problems with your order. A customer service representative will contact you for your account information for a reship.
Our value sized plants are grown under carefully controlled conditons do not suffer transplant shock, are easy to plant and will reward you with amazing growth."
this is the 1st year and the 1st company that i have placed an order with online & have not recieved my plants/flowers by my correct zoning time 6a :( i placed my order on april 7th and have just recieved an email that only 1/2 of my order is just now being shipped and the other half is pending.my fiance and I just moved into our first house last year and decided to wait until this spring to fix the landscaping in the front yard,and unfortunetly i placed my entire order through this company and now embarrasing enough"we are the last and only yard in our entire subdivision without anything planted and blooming:(
this will be my 1st time starting a real landscaping project,so when i placed my springtime planting order i assumed i would recieve everything accordingly within my proper zone time..but unfortunetly with michigan bulb it is different.This is my order,and the amail i just recieved with dates changed again..hopefully i wont be dissapointed when they arrive"im crossing my fingers :) &will change my rating depending on actuall product.the 1st half of my order should be arriving soon hopefully
PINK SPLASH VARIEGATED WEIGELA
Delivery Estimate: 04/28/12 - 04/28/12
TIDAL WAVE CLEMATIS
Delivery Estimate: 04/28/12 - 04/28/12
MIXED DWARF ASTERS
Delivery Estimate: 04/28/12 - 04/28/12
BLUE FUSION EVERBLOOMING HARDY GERANIUM
Delivery Estimate: 04/28/12 - 04/28/12
KOREAN FIR
Delivery Estimate: 04/28/12 - 04/28/12
NELLY MOSER CLEMATIS
Delivery Estimate: 04/28/12 - 04/28/12
HARDY CAROLINA JASMINE
Delivery Estimate: 04/28/12 - 04/28/12
"On May 1, 2012 9:11 AM, Michigan Bulb responded with:
Thank you for posting. We would be happy to check on your order for you. A customer service representative will contact you for your account information and check on the delivery time for the rest of your order."
Absolutely pathetic! I should have known when the fourteen plants I ordered arrived in a box the size of a throw pillow. The echinacea and daisies' root balls were scarcely bigger than a champagne cork. The 'bare root' geraniums and vinca looked like someone had gone out in the woods, ripped them out of the ground, and stuffed them in a baggie. (The vinca leaves were black and rotted.) All were wilted. I'm such a fanatic for green things, I transplant the sod when I dig a new flower-bed, but I'm seriously debating whether to plant most of these rejects. The worst thing is the wasted time; for a little more money, I could have gotten healthy plants much quicker from a company like Great Garden Plants, whose plants arrive looking like they just came from a nursery showroom. I will never buy from Michigan Bulb again.
On Apr 26, 2012, natalie4b Roswell, GA (Zone 7b) wrote:
E-mailed the company twice - no response.
Called them, and was told they will be shipping my order in a middle of May. I asked to ship immediately, but they refused.
This is a first and a last time I am ordering from them.
Hope the plants they ship are good - have to wait and see. At this point I am not happy with their customer "service".
We apologize for the problems with your order. A customer service representative will contact your account information and check on your order for you. Our site is having problems receiving emails and we are working on having this fixed soon.
On Apr 26, 2012, JOE2SUE Palestine, WV (Zone 6a) wrote:
I have Bought from this company for years. But in the last couple of years I have got nothing but Lousy Plants. Ihave several plants & Bulbs That did not make the winter. Ihave yet to send them a list. But Last year order rasberry Plants all died. They sent New Ones Early This Year One so far have Died. Sent them Three Emails They Will Not Answer.I have Also have a[ 3 in 1 Angel Trumpet] Not really a 3 in 1 Actually 3 plants in one container. Advertizing ?. They Replaced This Year , So Far One Of The Angel trumpet has Died. Email is Ineedtocelit@frontier.com GOD BLESS Joe
We apologize for the problems with your order. A customer service representative will contact you for a reship. Our site is having problems receiving emails and we are working on having this fixed soon."
DO NOT BUY FROM THIS COMPANY!!!!! Contrary to comments made in other posts, I buy online often. I actually ordered some hibiscus from Carol Wright Gifts a few years ago. I didn't expect much, but was pleasantly surprised. Also, I had ordered once before from Michigan Bulb, but my order was only one bush, and came right away. (They must of had it in stock.) On April 2, I ordered some lily bulbs and hollyhocks, which should have gone into the ground already. I haven't received them, but they took my money within a few minutes. When I order something, I expect it to be in stock, and ship immediately. If it is not in stock, the seller should let me know during the purchase, and let me decide if I want to wait or not. Who are they to tell me when to plant? If they had a legitimate reason for not shipping (some companies don't ship when it is very hot), that would be acceptable. I have tried to contact them, with no response. There are many other companies, select one of them.
We apologize for any confusion with your order. A customer service representative will contact you for your account information and check on the shipping of your order."
On Apr 19, 2012, Sabathiel Charleston, SC (Zone 8b) wrote:
I should have done more research into this company before I ordered. I am so not happy with Michigan Bulb or the partial order that I have received at this point. I was already wondering about MB when I sent an email a few days after my initial order wanting some info on plants that I had ordered and to this day have never gotten a response.
I placed an order on 18 March 2012 and I originally ordered 2 Golden Lights Hardy Azaleas; 1 set of Dichondra 'Silver Falls'; 1 set of Picotee Begonia bulbs; 1 Dolphin plant (aka Goldfish Plant) and 1 Valentine Bleeding Heart bare-root. So far all I have received were 2 dead Azalea twigs (which they're supposedly going to replace...next month!), the Dolphin vine/plant (which surprisingly seems to be OK thus far) and one Valentine Bleeding Heart whose root was dry and had broken pieces in the bag.
I called after waiting a little over a week and getting no response to an email I sent letting them know the condition of my order. The CS woman on the phone assured me that the Bleeding Heart would take 4-6 weeks to 'wake' up but that it would be OK and that replacement azaleas would be quickly sent out (if you count next month as quick I guess). She also informed me that the rest of my order would be sent out within the next few days. That was last week and still nothing.
I sent MB another email after receiving a notice telling me that the Dichondra had shipped on the 14th but the tracking number wouldn't pull up anything/there was nothing to track. I called and was reassured that the plants were in the mail and that I should receive them shortly even though the guy on the phone couldn't explain to me the whole tracking number not working thing. The Order Status page at MB showed that I should have received the Dichondra on 17 April. As of today, 20 April, they had still not arrived so I called again and this time was told that they would send out a replacement order for the Dichondra (supposedly rush ordered) and that my Begonia bulbs were were shipping out tomorrow.
My Acct Status page does show a tracking number for the bulbs but, again, when I try to pull it up, UPS Mail Innovations says tracking info unavailable. I just noticed something weird too, the tracking numbers for the missing order of Dichondra and the Begonia bulbs have the same numbers! Only difference is that the Dichondra ends with 102 and the Begonia ends with 201. All other numbers are the same. That's weird. Here's the full numbers for both:
I don't know, maybe I'm just getting too suspicious?
I'm not hopeful about any of it at this point. I'm so mad at myself for falling prey to the 1/2 off initial order scam! Why should it take repeated phone calls and unanswered emails to partially receive an order of dead/missing plants? This is absolutely ridiculous customer service! I don't see myself ever ordering from them again and just want my plants so that I can get on with Spring. This company is far too difficult to work with to make it worth my while-even if I do save a few bucks by shopping there. It just isn't worth the stress. Hopefully, if and when I do receive the rest of my order, it will all be in good shape so that I can move on.
We apologize for any confusion with your order. A customer service representative will contact you for your account information and we can reship any item that did not do well in shipping. I tracked your orders and it shows the begonia just shipped on 4/19 and the Dichondra was delivered on 4/20. The tracking numbers are the same but end differently as this is the same order. When items ship at different times the ending number will be different. I hope this helps."
On Apr 19, 2012, phreebsd Prattville, AL (Zone 8b) wrote:
Posted on April 18, 2012, updated April 19, 2012
Posted on April 16, 2012, updated April 18, 2012
Placed an order with MICHIGAN BULB COMPANY on April 5th. Every day i check the status, the date is moved. every single day its moved a day or two later.
WHAT GIVES?! DO NOT BUY FROM MICHIGAN BULB.
you will see a trend of the same comments if you scan the rest of the reviews.
"shipping date moved over and over and over and over..."
On April 18th, 2012, phreebsd added the following:
ship date moved again. i want to cancel my order.On April 19th, 2012, phreebsd added the following:
checked again today. shippingdate = shippingdate + 1
that's the routine. now its 5/03/2012.
yesterday it read 5/02/2012. the day before 5/01/...
.aRGH!@
Please ship my items! You've already charged my card! On Apr 19, 2012, Michigan Bulb responded with:
We apologize for the ship dates changing. A customer service representative will contact you for your order number and have your order shipped right away."
On Apr 17, 2012, monangenoir Montevallo, AL wrote:
I made a purchase on 3/8/12 of:
Qty Ordered
Item Number
Item Description
Delivery Estimate
1
58222
3-IN-1 BUTTERFLY BUSH
03/22/12-04/12/12
1
76750
BLAZING STAR LIATRIS
03/22/12-04/12/12
1
65731
BLUE MOON HYDRANGEA
03/22/12-04/12/12
1
06417
DOUBLE MOCK ORANGE
03/22/12-04/12/12
1
07005
MIXED COLUMBINE
03/22/12-04/12/12
1
72813
PINK HYDRANGEA
03/22/12-04/12/12
1
72812
PURPLE PASSION HYDRANGEA
03/22/12-04/12/12
1
85346
TEXAS MINI ROSE
03/22/12-04/12/12
Half of the order arrived sickly. The rose and all the hydrangeas were in pathetic health. I tried to plant them to see if they would survive. They did not. I tried emailing the customer service link twice to get a replacement rose and a credit for the hydrangeas. I have not heard back.
On a plus side the bulbs I ordered are great, they are all thriving very well. Also the Butterfly Bush and the Mock Orange are doing well.
I am not sure I would order from them again at this point as if there is a problem there seems to be no resolution for it. I am very disappointed by this seeing how there is suppose to be a lifetime guarantee on their plants which was one of the reasons why I chose to do business with them in the first place.
Thank you for letting us know about the problem with your order. Our customer service representative will contact you for your account information and reship these items to you."
On Apr 16, 2012, 2cartalkers LA CRESCENTA, CA wrote:
Ordered several items from the Michigan Bulb Company and many items arrived dead, from the look of them they were of very poor quality to begin with, another item was described as a Goji Berry Tree, it was at best a teeny-weeny twig.
Gardens Alive (which is affiliated with Michigan Bulb Company) had a special coupon so I ordered three (free) tomato plants, they were to be shipped the end of March and here it is Mid-April and nothing, nada, none...get it! Do NOT order form either of these companies---scammers.
We appreciate your posting. I can assure you we are not scammers. One of our customer service representatives will contact you for your account information so we can reship the items that did not survive and check on the tomato plants for you."
Posted on April 12, 2012, updated April 14, 2012
Made my first order about April 5, 2012 with high hopes for better service and product than some of the other posters had. My order went thru, credit card accepted, page said print conf page and you will receive a confirmation email within 24 hrs. Firstly, the confirmation page wouldn't print so I don't know my account #, which means I can't check my order status. Did NOT receive conf email as promised so didn't even know if order went thru, only way I saw that it did was they IMMEDIATELY charged my credit card!!! Someone in customer service is working, their money is more important to them than their customers!!!!
I have sent customer service 4 emails asking about his, and still NO answer to any of them. SHODDY service to say the least - so now what do I do???? Cry the blues like all the other customers who posted negative comments and wait see!!! What a way to run a business, it's a wonder they are still operating, although I do remember in the past that Gurney's was the same way.....so am I surprised????
On April 14th, 2012, saab92 added the following:
April 14/12 Update
I wish I had known about Dave's Gardens comment website BEFORE I ordered from Michigan Bulb or I would NEVER have ordered from them in the first place. To date, I have NOT rec'd a conf email as promised, nor have I ever rec'd a reply email to any of my 4 emails I sent them this past week...........so on that happy note, I called AX and placed a credit card dispute as I can't afford to wast $42 and stress myself out with all this craziness.
I am driving to Walmart and will pay a little more, but I will get to choose personally what I buy and know that the plants will live. It will be "instant gratification" blooming, not an empty patch in my garden waiting to be planted at the whim of MB.
They just lost a new customer with the potential for many purchases. Goodbye MB!! can't say it was enjoyable!!!On Apr 14, 2012, Michigan Bulb responded with:
We appreciate your post and apologize you did not receive your order confirmation. One of our customer service representatives will contact you for your account information and check on your order for you."
We apologize for the trouble with our zone finder. I would be happy to find your zone for you. Can you post your zip code and I will let you know your zone."
