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|On May 27, 2017, axess2016 Ashuelot, NH wrote:
Posted on May 20, 2017, updated May 27, 2017
On May 20th, 2017, axess2016 changed the rating from positive to neutral and added the following:
May 20, 2017. Changed my rating to Neutral because it seems that either Michigan Bulb are back to their old tricks again or my luck ran out.
I placed a $40 order with them on April 1st and I only got 1 thing sent to me out of my whole order with the rest sitting in a holding pattern. They didn\'t do this to me last year. So, I\'m getting nervous. I contacted them through their chat and I was lied to about my plants being labeled and put in rotation for shipping in the next couple days. That was well 6 days ago and nothing. No order. No email. Nothing at all. So, I\'m starting to get worried about this order.
The one thing I DID receive was a Japanese Wisteria that arrived as a 10 inch long stock with barely a root system connected to it. I soaked it in water for the time it said (an hour or so) before I planted it. I put good compost-mix soil around it and mulched around it after a good watering-in. Keeping my fingers crossed. 2 weeks later, it still looks like a dead stick.
In last year\'s order, I had gotten a free Oak Leaf Hydrangea from them as a special offer for my order. It popped out a couple leaves once. They died and it never came back. It was free. So, I don\'t think I have a claim on it. But, it\'s been well over a year now. So, I wouldn\'t get any replacement even if I mentioned it.
I think I have learned my lesson about these people. I will stick with local nurseries and mail order I can trust: GH Wild, Select Seeds, American Meadows, etc. They deliver decent looking plants at least - and not dead looking sticks claiming they are plants.
If nothing ships by Memorial Day, I will be calling them and canceling the rest of my order for a refund. I am not going to play the game with them that so many others have sadly had to. If they never refund me - or give me the runaround they are famous for. I will consider it a costly lesson. But, it won\'t be a lesson I will forget.
On May 27th, 2017, axess2016 changed the rating from neutral to negative and added the following:
7 days have passed since my last update and I haven't received a single update on my order. I have been waiting nearly 2 months now for this order. The Wisteria TWIG that they sent me has done absolutely nothing. It's just sitting there looking pathetic in it's well-planted and well mulched spot. I found a person in the next town over from me who has a wisteria that is absolutely HUGE! I asked her if I could take some cuttings as I saw it was trying to send branches on top of the pavement across her driveway. She was very friendly and let me take a lot of cuttings. I am attempting to root them after watching many videos on how to do so. We shall see if I am successful. I KNOW now that Wisterias do very well up here. So, there is no excuse for the TWIG that Michigan Bulb sent me not even having so much as a sprout.
On Tuesday (the day after Memorial Day), I will contact them and cancel my order if it hasn't been shipped by that time. I was deliberately LIED TO by whoever I did the chat with and that is NO WAY to treat your paying customers. I'm finally tired of this company. I will stay far away from "GardensAlive" companies in the future. Lesson fully learned now. I'm disgusted.
|On May 17, 2017, BillGreenthumb Dewitt, MI wrote:
I have ordered twice from this firm. The first time I ordered. Of the roses I ordered, three of the five promptly died. Before their passing a second order arrived. The flowers, many of which arrived as root buds and none were advertised as such, arrived. The box was packed terribly. There was inadequate airbag cushion inside and it looked like the contents had been spun around a dryer for a day. There were no specific planting directions for the plants which arrived. Several of the roots were broken and three of the six live plants were near death. Their leaves looked like month old lettuce. Very disappointed. I will not order from them again.
|On May 4, 2017, mpj201 White Plains, NY wrote:
I had a very bad experience ordering Thuja Green Giant Arborvitae trees from Michigan Bulb. They are described in the catalog & online as being 18 to 24" in height. In reality, of the nine trees I ordered, a couple were about 8 or 9", and the rest were between 3 and 5 inches tall. All but the largest two had tiny, poorly developed root systems. Not only were they much smaller than promised, but they arrived completely dried out and brittle. These bareroot trees were only packed in a little straw, which probably allowed them to get even more dried out in shipping, but they were so dry that they were probably dessicated when they shipped out.
|On May 3, 2017, Bigfeet Los Alamos, NM wrote:
Posted on April 14, 2017, updated May 3, 2017
On April 14th, 2017, Bigfeet changed the rating from neutral to negative and added the following:
Update to original comments.
Several of the plants from original order (hardy to my zone) didn\'t make it through the mild winter. From several emails with the company (I wanted responses in writing), they gave me a replacement certificate and assured me that all their plants are 100% guaranteed forever and issued a certificate for replacement or refund. I was also assured that replacement plants would be shipped free, since I already paid shipping.
This is not a process that can be accomplished online. I called Michigan Bulb (customer service does not sound to be in the US?) to complete a replacement order. I used a 50% coupon code, because that is the price I originally paid, and the certificate reflected such. The agent first claimed that my certificate was NOT issued by MB, and later claimed they could not honor free reshipping. After much arguing, he conferred with a manager and finally agreed to FREE replacement. That\'s 30 minutes of my life I\'ll never get back.
Too damn much work and exasperation. In the future, I\'ll happily pay full price elsewhere rather than deal with MB\'s poor quality plants and service.
On May 3rd, 2017, Bigfeet added the following:
Grrrrr! Half of the bareroot replacement plants I received arrived completely desiccated. They literally crumbled when I removed them from packaging. Furthermore, they arrived not only after customer service promised delivery date, but also later than TWO revised (later) delivery dates.
Bad product. Bad customer service. Substitutions with unwanted products. Bad delivery.
I am over 50, and MB ranks among the top three worst businesses I have ever dealt with in my entire adult life.
|On Apr 26, 2017, Vilja Los Lunas, NM wrote:
Ordered two plants (rose of sharon and some ornamental grass) paid $ 25,00. What I received were two sticks about 2" wrapped in plastic.
|On Mar 1, 2017, MichiganReview5 Nyc,
United States wrote:
Received wrong shipment
|On Nov 22, 2016, ncbill West Jefferson, NC wrote:
Posted on June 14, 2015, updated November 22, 2016
On November 22nd, 2016, ncbill changed the rating from positive to negative and added the following:
Many of my plants from previous orders did not survive into the next season.
I placed an order this fall, during their clearance. I called to make sure the order would be filled. The representative I spoke with confirmed availability of everything I ordered. Nearly two weeks later, the order was cancelled without notice or explanation.
|On Nov 18, 2016, LowcarbNY Clifton Park, NY wrote:
2 years in a row they disappointing me.
|On Sep 21, 2016, kestrelhaven Burdett, NY wrote:
1. Constant email harassment with discount offers
|On Jun 20, 2016, Edl2c Edwardsville, IL wrote:
Background: more than a decade ago I ordered about 30-40 ferns from Michigan bulb. When they arrived they looked small and dried out. I called with concern and was brushed off and told they were fine. I planted them exactly as directed, but only three ever came up. I called back and was told to wait until the following spring. I waited. Only the same three came up. I called many times and left messages but never received a return call. I decided never to order from the company again.
|On May 11, 2016, Cearbhaill Russell, KY (Zone 6b) wrote:
Many years ago as a novice gardener I ordered from Michigan Bulb and was disappointed in the size and quality of the plants I received. Upon reading reviews I found that I was not alone. But somehow, every few years or so I find something I must have and Michigan Bulb is the only place I can find it in stock or cheaply enough to buy in quantity. I forget the past, think "How bad can it be?" and order from them again.
|On Apr 22, 2016, daylilly613 Hermitage, PA wrote:
I have been a customer of Michigan Bulb, Dutch Bulb, & spring hill nursery which are all the same company for over 20 years. I moved to a new house & purchased a few plants from them. A few of them arrived dead & they had to replace. They kicked me out of their customer base & won't allow me to buy any more of their products stating that our products don't work for you. They clearly blame their POOR quality plants on their customers. It could NEVER be their fault. Please save your money & buy elsewhere. Do NOT buy from them. They will take your money, blame you for their poor quality work, & then kick you out of the their service. I am also filing a complaint with the BBB & the State Attorney General's Office
|On Apr 21, 2016, Shaken Scottdale, PA wrote:
Posted on October 19, 2015, updated April 21, 2016
On October 19th, 2015, Shaken added the following:
I received my order on 10/16. All told it took about 2 weeks to receive. While the outside of the packaging looked good and intact, the inside left a bit to be desired. There were 7 bags with bare roots in them, one long cardboard tube with a small Clematis in a pot, and a bunch of catalogs for MB and Breck\'s at least. The tube the Clematis was in wasn\'t very supportive and a lot of the soil from the pot was now in the shipping box though the plant was in good shape, maybe a little over watered for the trip. All of the bare roots were in transparent plastic bags with a handful of potting soil. They were all bone dry but looked in good shape. They were just laying in the rather large shipping box, nothing keeping them protected other than a few packing air bags.
Long story short. Though poor shipment tracking on their website, uninformed customer service, and poor packaging the plants/bare roots look good. Time will tell how they do in the ground.
On April 21st, 2016, Shaken changed the rating from neutral to negative and added the following:
Of the 7 plants I ordered, only the Clematis and 1 of 4 Phlox have come up this spring. I contacted their customer service but they didn't have any replacements in stock so I took the refund offered. I guess you get what you pay for.
|On Apr 20, 2016, IrisheaglesOne Mustang, OK wrote:
I ordered my bulbs from Michigan Bulb in early February. From early February to early April, there were 8 ship date changes. Every week they changed it a couple times. When I contacted them the first time, they used the weather excuse, even though my area had excellent weather and it was planting time. Lie
|On Mar 14, 2016, wittyusername Los Angeles, CA (Zone 10a) wrote:
Very long time between ordering and shipping. In fact the time between the two seemed to grow every time I checked my order status. Unfortunately their bulbs didn't grow nearly as much for me. Of course that could also be because it took so long to ship my order I wasn't able to properly start the ranunculus bulbs I ordered, and consequently none of them grew. Out of the couple dozen ranunculus bulbs I ordered, exactly ZERO did anything. The butterfly bushes - which shipped as live plants, albeit tiny ones -, had to be coaxed very carefully into life for several weeks after arriving despite the website claiming their were easy to grow.
|On Mar 13, 2016, imamom04 Brooksville, FL wrote:
I placed order Feb 27. Schedule ship date has changed from March 3 to the 11th now it says the 16th... Chatted w/ customer rep... assured they would be shipped soon as to my areas planting guide.... Ummm, I live in Florida. Everything is now in bloom... Why not give me a realistic date then instead of continually changing the shipping date.... I feel like Im being scammed.. I hope not.
|On Feb 29, 2016, Mymagicslinky Cypress, TX wrote:
The first time I ordered from this company, everything arrived poorly packaged and literally nothing grew. I ordered thru Zulily so I was able to get a credit on my Zulily acct for the cost of the bulbs.
|On May 21, 2015, gvargo Lansdowne, PA wrote:
I just received my first and only order from Michigan Bulb. I wish I had done my homework beforehand but my previous mail order experiences with other companies have been very positive so I thought it was a safe bet. On Mother's Day, (May 10) I placed a small order and paid a $10 shipping fee, which normally means a 2-3 day wait but mine arrived on the tenth business day after I placed my order. I called twice to find out where my order was, and it was obvious I was speaking to an off-shore call center, and was told my order had shipped on May 15th. However, it was still a week before I received it. On their web site, Michigan Bulb claims they are partners with Fed Ex so it seems strange that their orders take so long to ship.
|On May 20, 2015, cleininger2 Bonner Springs, KS wrote:
Seems that MB has changed their guarantee to 30 days. I ordered 2 Japanese maples from them about 2 months ago and one died within 3 weeks, the second took about 6 weeks to die. I wasn't aware that their guarantee had changed so I babied the second tree in hopes that it would live, when I should have emailed them sooner. The first tree that died I had changed my mind about anyway, and didn't even request a replacement. I probably won't be ordering from them again, and if I do I won't wait long to request a replacement. I did order some other things from them and had about a 75% success rate.
|On May 18, 2015, RRRRLY Olathe, KS wrote:
Horrible customer service. Non-English speaking or apparently understanding. It was imperative that the shipment be expedited and it wasn't. When I called to see what the problem was, my phone request for expediting hadn't been entered. Rep seemed to not be able to understand what I wanted, then said it would be expedited, which was interesting, as it had already shipped. Phone contact and customer service are awful!
|On Apr 5, 2015, Jacwo2 Knoxville, TN wrote:
I placed several medium to large orders last spring. After realizing their shipping dates were not accurate, I just started waiting for emails from UPS to really know when my items were coming. I'm in zone 7, and I did get most of my items before I was ready to put them out in mid-April. Items I ordered later in Spring actually arrived pretty quickly. Most of the plants I received needed some TLC before they could go outside--extremely dry, yellow, dead sections, etc. If you aren't willing to baby your plants for a week or 2, don't order. Some were dead or died quickly, and customer service did replace or refund if the plants weren't available to reorder. My issue is now several perennial plants aren't coming back after the winter, and some bulbs I ordered never even came up! When I placed all these orders, the website claimed a "lifetime guarantee," but now they won't honor that saying it's only guaranteed for 30 days. Today I was promised a refund (about $4) for a plant I had ordered in fall, but that was only after arguing and pointing out that I had no way to know if it was alive or not in 30 days bc that was the middle of November. I didn't feel like arguing more over what's probably a total of $25 (because of coupons). She did try to give me store credit, but I told her I didn't want it bc I won't be placing more orders since they went back on the guarantee they gave me when I originally ordered. Their 1st offer (after I argued their denial) was a replacement plant, which I would have liked, but they don't have it anymore-- a common problem with them. Overall, among the items immediately refunded/replaced, and what needs refunded/replaced now, I'd say it's about 1/2 of everything I ordered.
|On Mar 12, 2015, ntn50 GLENHAVEN, CA wrote:
I've read partially other reviews about the company. If I knew what is going to happen to this company, I should not have ordered any plants starting Jan 2015.
|On Jan 25, 2015, perenniallyme Jamaica Plain, MA (Zone 6a) wrote:
This isn't the sort of place that I usually buy from, but I was searching primulas and saw that Michigan Bulb had a 40% off sale on perennials, and additionally the website said $20 off your order (of $40 or more) if you give them your email address. So after sending them my email address, they sent me an email with a place to click for their website. When I did, THE PRICES WERE MUCH HIGHER to get the $20 off, so, in fact it was more like nothing off, or more money than their 40% off sale.
|On Dec 17, 2014, GardeningisLife Tipp City, OH wrote:
Gardeners watch out! Michigan Bulb is in serious financial trouble and will be going bankrupt in the spring of 2015. I just want to warn the rest of you before you place an order and get stuck with nothing like I did. You have been warned, Michigan Bulb is bad news....
|On Oct 10, 2014, dw81 Alamo, CA wrote:
Last year I ordered three different preplanned garden plant sets and every single plant grew. There sales pitch that in the second year the plant would do better than store bought plants was true. So, this year I purchased an additional preplanned set of plant plus many more. I have been greatly disappointed as many of the plants died quickly. The company sent a couple replacements which were either withered and died quickly or died after a week or so. I've sent the company 3 separate emails on the problem and haven't ever received a response. So much for their supposed great service. I will not be buying any plants in the future since they don't stand behind their product.
|On Oct 5, 2014, zone9fox Jacksonville, FL wrote:
Placed an order back in June . I have yet to receive any part of the order. I've received several order updates as to when they would deliver, each pushing the date weeks further in time.
|On Jul 19, 2014, Juliaf Concord, NH wrote:
I ordered a black gold lily. http://www.michiganbulb.com/product/Black-Gold-Lily
|On Jul 17, 2014, lwbuchholz Manhattan, MT wrote:
I ordered a lot of Iris from this company. They shipped them too late to plant them in my zone. I planted the first shipment in my green house and they lived. They sent the last 3 later and they came through very dried out. I planted them anyway and hoped they would live. The last 3 died and they issued me a certificate to buy more stuff from them. I am angry because I gave them money and they should return the money or replace the plant. I doubt I will order from them again.
|On Jun 21, 2014, asdfadf Seattle, WA wrote:
Ordered six tuberose bulbs from Michigan Bulb and not a single one sprouted, let alone bloomed.
|On Jun 20, 2014, shiz merrill wisconsin,
USA Minor Outlying Islands wrote:
I ordered Lollipop Intersectional peony , was very excited to get it and plant it in my garden. It came there was no leaves the dirt was out of the pot so I checked for live root growth. Nothing. So I called and told them I would send it back I wanted a decent peony. They said they were sorry and said oh we have one left they will send it out right away. So I waited and got it in the mail and it was so disappointing ! It was a branch the size of a toothpick with one leaf on , I planted it and the plant is now wilting. I guess what's frustrating is how sellers can take tissue culture plants that are no where mature plant put them in a 3" pot and not close to being a year old. There is hardly no root system there and we are suppose to establish the plant. When you buy a bare root peony or plant you at least get a root system. And if you have a bad winter like our winters in Wisconsin you can have losses real easy.
|On May 27, 2014, harborthb Pensacola, FL wrote:
Ordered daisys, hollyhocks and coneflowers last season, all died, the told me that it was to late in the year and would send this year, which they did. Out of six hollyhocks I have two and they aren't doing very well, daisys died, three of the coneflowers out of six are ok. won't order from them again.
|On May 13, 2014, CherubSmile second star to the left,
United States wrote:
Posted on June 22, 2006, updated May 13, 2014
On May 13th, 2014, CherubSmile added the following:
beware: THEY ARE SELLING CREEPING BELLFLOWER AS CANTERBURY BELLS.
Campanula Medium is NOT campanula Rapunculoides or Rampion, but apparently Michigan Bulb thinks so. Good lord. They won't even acknowledge the flub and have offered nothing. ("we didn't send you a dead plant..") Indeed.
I should have learned my lesson about this place darnit. You should see my once beautiful garden.. Foxgloves are GONE, so many years labor of love just decimated in one season. The Creeping Bellflower (aka the purple monster) is even in my lawn, headed over to my neighbor's. *cringe* I may have to move before they sue me for ruining their yard too.
I called The University of Illinois Master Gardener for plant ID and its confirmed. Just in case you think I'm nuts or making this up. She said, apologetically: "Good luck getting that out-you probably never will"
Go look up creeping bellfower and you will see why this is the worst thing a garden center could send you (in disguise no less) aside from coming with a bulldozer and razing your entire garden.
And then your neighbor's.
Its not the worth the few decent astilbe and bleeding hearts and Red Hot Pokers and own root roses, and Passion flowers .. ugh, do you see? Some things from this place do end up working out, so I have continued to order form them over the years and just cross my fingers. I know I have to care for the poor sicky little plants like premie babies in the NIC U when they first arrive, with frost still on the ground, but it ends up yielding some fairly decent plants for a small amount of money.
I'd give them all back now just to be rid of this terrible weed.
Sad sad sad. Shame on them.
Please- don't order Canterbury Bells from them. And start ALL of your bareroots from Michigan Bulb in a pot first to make sure they're not some surprise demon before introducing them to your innocent unsuspecting little garden. >8(
I'm sure I'll be banned from ordering from them anymore after this (nice tactic, btw) but I think I can find somewhere else to get my Passion Vines every year. It would be hypocritical for me to give them money anymore anyway.
You guys just lost another consistent customer of many many years.
|On Apr 24, 2014, stormyeyes99 Lafayette, NJ wrote:
Another one on my list of "will never buy from them again"
|On Apr 6, 2014, lstavely Green Cove Springs, FL (Zone 9a) wrote:
I received my order, which consisted of three plants. I was very disappointed in the size of the Butterfly Bush and Cotton Candy Grass. The Cotton Candy Grass more than anything. This plant consisted of “FOUR” blades of grass. Never in my wildest dreams did I expect to order a plant and get something I can’t even see in my garden, or I won’t be able to see it for years if it even makes it. I ordered a plant not 4 pieces of grass. At the same time I made this order I also ordered a few plants from Spring Hill Nursery’s. Those plants came in one gallon containers ready to plant and will bloom this year at a nice size. How many years will I have to wait to see my four blades of grass bloom? I don’t believe I will be ordering from this company again. Very disappointed customer.
|On Mar 27, 2014, Shorty_CA Manhattan Beach, CA (Zone 10b) wrote:
Posted on March 22, 2014, updated March 27, 2014
On March 7th, 2014, Shorty_CA added the following:
I logged on to MB today and there is a third set of estimated delivery dates. They are 3-10 to 3-14. As today is 3/7 the 3/10 date is invalid.
On March 8th, 2014, Shorty_CA added the following:
Another set of estimated delivery dates:
76766 ROSY LEAF CALADIUM
Delivery Estimate: 03/11/14 - 03/16/14 1
76785 CARNATION BEGONIA MIX
Delivery Estimate: 03/11/14 - 03/16/14 1
84254 MIXED HARDY GLADIOLUS
Delivery Estimate: 03/11/14 - 03/16/14 2
81082 FLEVO LAGUNA GLADIOLUS
Delivery Estimate: 03/11/14 - 03/16/14 1
81088 MIXED RANUCULUS
Delivery Estimate: 03/11/14 - 03/16/14 1
84440 MIXED FRAGRANT FREESIAS
Delivery Estimate: 03/11/14 - 03/16/14 1
Items not yet shipped:
04820 JULIA CHILD ROSE
Delivery Estimate: 03/11/14 - 03/16/14
On March 10th, 2014, Shorty_CA added the following:
New estimated delivery dates for both orders are 3/14/14 to 3/19/14. 3/15 and 3/16 are weekend days when UPS and FedEx do not normally deliver.
On March 12th, 2014, Shorty_CA added the following:
Another set of estimated delivery dates. For both orders they are: 03/15/14 - 03/20/14
If my orders haven't been shipped by 3/22 I will call my credit card company and cancel payment.
On March 17th, 2014, Shorty_CA added the following:
On Friday March 14th I sent an email to MB expressing my dissatisfaction with the numerous delays in shipping my orders. I also informed them that I would contact my credit card company if my orders were no shipped by March 22nd.
On Saturday, March 15th I received the following response.
"Dear Valued Customer,
Thank you for your recent email. I apologize for the inconvenience. Your order will ship at the proper time for spring planting in your area. Our shipping schedule shows that you should receive your orders by early April or perhaps sooner.
However, I have applied rush to your order and your order should ship on priority basis.
If we can be of further assistance, please feel free to contact us.
Customer Service "
According to MB's own website, the proper time for shipping in Zone 10 started on February 1st. I placed my orders 21 and 23 days AFTER my zone should have been opened for shipping.
MB's response clearly shows that they have no clue when orders will be shipped. This is completely unacceptable.
Do NOT order from MB if you have any expectation of receiving your orders in a timely manner.
On March 22nd, 2014, Shorty_CA added the following:
My response to MB's customer service email sent on 3/18.
Thank you for applying a rush status to my order. Unfortunately this does not solve the issue.
I live in Zone 10. According to your company’s website, shipping for Zone 10 started on February 1st. I placed my orders on February 22nd and February 24th. If you read what I have posted on Dave’s Garden Watchdog, these bogus estimated shipping dates are being generated almost daily. My orders should have shipped within five working days. Your competitors are shipping with this type of precision and many of them do NOT charge my credit card until my order has been shipped.
The fact that you can’t give me a definitive date when my orders will be shipped shows a serious problem with management. I understand that you do not have authority or responsibility to solve these problems. What I wasn’t expecting was to receive a canned answer that obviously was given to you by your supervisors.
I have been involved with materials management including inventory control and shipping for over twenty five years. There are serious systemic problems with your company’s order, inventory, and shipping processes.
Since customer issues are not dealt with by management, I will call my credit card company and cancel my payment on Monday if these orders have not been shipped. I will never order from Michigan Bulb again.
I've since received two shipping confirmation notices and the following response.
Dear Valued Customer:
Thank you for your email. I sincerely apologize for the inconvenience. Please know that this is the busiest time of the year and we are trying to fulfill all the orders in which they have been received. However, I have reviewed your account and see that your order #40530014000 has been shipped on 03.20.14 and it should be delivered to you in next 5-7 business days.
Your order #40550014500 is in the final stage of shipping and will be shipped within 24 hours. Once this order will be shipped, it should be delivered to you in next 5-7 business days.
While we try to make every effort to ensure that the items you order are of the highest quality, shipped to you in a timely manner, and with the best service, occasionally we stumble. Please accept our sincere apologies for any inconvenience caused to you
If we can be of further assistance, please feel free to contact us.
I will post pictures of my shipments as soon as they arrive.
On March 27th, 2014, Shorty_CA added the following:
Both of my orders finally arrived today. The packaging was decent and the rose has a few health leaves although it's only in a 3 inch pot. The bulbs are only about 1/2 inch in diameter and I won't have to worry about digging any deep holes to plant them.
The temps here today are a chilly 68 by native Californian's standards but at least it's not too cold to get everything planted.
|On Mar 14, 2014, MartyBacon Warwick, NY (Zone 6a) wrote:
Just got a heads-up note from them, they shipped hibiscus that will arrive by US mail next week.
|On Mar 11, 2014, Bill_Novak Schenectady, NY wrote:
Michigan Bulb sells or shares customer information with a spammer sister company. If you do business with them, expect to receive unsolicited commercial e-mail several times a week. I first complained about this on their Facebook page and they responded by shutting down the Facebook page instead of properly keeping customer information private.
|On Dec 19, 2013, Bill2462 Bedford, OH wrote:
I placed an order with Michigan Bulb and two years later started getting multiple marketing e-mails a week from their sister company. When I complained, I was told it would take 6 weeks to get off their email list. When I place an order, I assume that ALL of my information is confidential. If it's not, I go shop somewhere else. I wrote about my experience on their Facebook page and got a reply from an employee posing as just another gardener telling me I was over reacting. Less than a month later they took down the Facebook page to prevent other people from learning that doing business with MB will get you spammed. In addition, the plants were EXTREMELY small and very few of them survived. The few that did spent three years in a pot to get them to a reasonable size to go into the ground.
On Dec 19, 2013, Michigan Bulb responded with:
"On Jan 2, 2014 12:02 PM, Michigan Bulb responded with:
Thank you for your posting. I apologize for the problems you had with our emails and our plants. I will have one of our customer service representatives contact you about your plants and to make sure you are opted out of our system."
|On Nov 14, 2013, LoreeMarcia Madison, WI wrote:
I have never been so unhappy with a company. I have had numerous problems with my orders. The first time I ordered in late spring, I was sent a totally different item in my box than what I ordered. I gave them a pass. Things happen. I was eventually sent the right order months later. They were the smallest sedum plants ever. Not worth the money paid. But, I gave them another try. I ordered some bulbs in early August and some sedum. Everything I actually received was sent in different boxes. Very weird. The sedum I ordered, after two months or more of waiting, was all of a sudden "Out of Stock". Last week, I was again sent a totally wrong item. I ordered a very special tulip bulb(again, in August). I think a tulip bulb could have been sent to Wisconsin a lot earlier than the second week of November. With both wrong orders, the plants sent were very generic plants with product numbers that were not even close so they could not of both been human error of being off a number. And, both times I could not even find the wrong items sent on their website so I was obviously sent any old thing lying around. I really feel this company sticks wrong things in your box in the hope you don't notice. Something is off with this company. The customer service people are nice, but they must get tired of dealing with unhappy people. The excuse for the not shipped sedum was something along the lines that the stock was not up to their shipping standards and they didn't have enough good plants to send out. So, I am suppose to believe that enough people ordered this item before me that when they got to my order (again, I can't stress enough we are talking over two months later) that company finally found out they didn't have any for me. It makes no sense. I am generally not a review writer. But, I am pursuing all options to let people know not to order from this company. Do not be taken in by their half off your order coupon. You end up ordering enough to make the amount and then only get the most common things in your order. That plants are Ok but not large. I really think there is something off here.
On Nov 14, 2013, Michigan Bulb responded with:
"On Nov 16, 2013 12:54 PM, Michigan Bulb responded with:
We appreciate you letting us know about the problem you had with your order. We always want to make sure our customers are happy with their purchase. One of our customer service representatives will contact you for account information.Our value-sized plants are grown under carefully controlled conditions and they do not suffer from transplant shock and are easy to plant."