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I have ordered from this company several times in the last couple years. The last time being last week. Every order was well packaged and shipped fast. The last order I placed was ordered Friday shipped Monday and received Tuesday. Their prices are very competitive and usually some of the lowest around. I will continue to order from them.
After ordering a Floating Pond Skimmer though the shipping was fast the Item arrived with missing parts. Of course being who I am, I immediately fired off a not so nice email to Webbs with details about the missing parts. The next morning I called Webbs and was connected to a very nice guy named “Tom”. He told me they would be contacting me later about UPS picking up the unit. They did call and missed me, but Julie then followed up with an email that follows:
Hello Mr. Thomas,
I tired to reach you by telephone, but your voice mailbox is full.
Please know that we do not sell used products, or have had any SwimSkims returned to us. I have issued a call tag via UPS, to pickup the unit you received. If you don't mind placing the item back in the original box and leaving it out for a UPS driver, they will pick it up within the next 3 business days. I am sending out another unit today that I have personally inspected to assure your receipt of a fully functional product. If you have any further questions or concerns, please contact me.
Regards,
Julie
410-879-3900
WebbsOnline.com
So though others claim that they receive bad service and attitude, I am afraid that maybe our attitudes might need adjusting. They were all professional and courteous to me, more so I am afraid than I was to them. Would I shop there again? Definitely! Should you? Definitely!
Webs offers great customer assistance. My email questions were answered quickly and accurately, their pricing is very competitive, and orders are filled and shipped quickly. Could not ask for better service! I will definitely purchase from them in the future. Thanks for your help Kevin.
I have ordered from Webb's on multiple occassions. I have been very happy with their extensive product choices, fair prices, free and fast shipping that is packed safely and professionally. I will continue to buy from Webb's for all my Koi supplies. Very satisfied.
On Oct 14, 2008, ladygardener1 Near Lake Erie, NW, PA (Zone 5a) wrote:
I am very happy with Webbs. I have ordered 2 pumps from them over the years. The first pump I just ordered the propeller assembly as it was getting worn, I could easly locate the parts I needed on their site.
The order was ready for shipping the next day and I could track the order easly on line.
I also recommed the Pondmaster Megnetic Drive Pumps, they have held up longer, and replacement parts are available. Wished I had started with Webbs and Pondmaster Pumps would have saved me a lot of $$ in the long run.
super fast shipping and great prices.
Their prices are the best i could find- and i searched alot of places. I placed a order online at night and early the next morning it was already picked up by ups and at my house in 2 days.
Our original contact with Webb's was back in August of 2003 when we purchased a pond kit from their online store. The kit and all associated materials was delivered in a timely fashion and the installation (performed by my wife and I) was completed without a hitch. Since then I have ordered numerous items from Webb's to keep our pond in good order. We have found their prices to be highly competative and the staff friendly and helpful. I shop around for everything we purchase and 80% of the time Webb's has what we need at the lowest price. We have visited their retail location in Maryland but find the selection best from the online store. Also with the price of gas it's easier and cheaper to have it delivered to my door. No complaints.....
I was a bit scepitical to order from these guys after seeing the 43% rating, but they had the best price on the Savio Pond kit that I wanted and it came with free shipping. I phoned them up to ask questions about the order and Kevin was great with answering my questions and verifying the contents of the pond kit order. I also have ordered 2 other times for plants and accesories and have had a good experience with them. They would call me up if they were short on quanities before they proccessed the order. I have not had to deal with any returns, so I can not comment on that part.
If you live nearby, I highly recommend visiting them in person. They are tucked back out of the way in Harford County, Maryland, but you can get directions on their website or call. They are extremely attentive and helpful, and they have a really nice selection of plants, fish, and supplies! I bought several fish and plants from them which are definitely thriving!
I have made pond purchases from this company three times in the last year and a half. I have only good things to say about them. Always helpful, polite, well stocked. I have picked merch. up in person and also by mail. They have had all pump parts in stock I needed on 2 occasions. Delivery was very quick. Their pond plants are huge, healthy specimens.
In my opinion they are a 5 star operation. Linda
