On Mar 6, 2012, cantstandthis Central Square, NY wrote:
I have been waiting for a Nuthatch Nestbox my mom ordered for me and it still hasen't been shipped yet. The estimated delivery day keeps changing in the order status. I wonder what is taking them so long to ship the nestbox out. I wonder if it will be shipped out at all.
On Mar 6, 2012, Audubon Workshop responded with:
"On Mar 13, 2012 11:56 AM, Audubon Workshop responded with:
We appreciate you letting us know about the problem with the ship date. A customer service representative will contact you and check on this for you."
Posted on June 24, 2011, updated June 24, 2011
Posted on June 10, 2011, updated June 24, 2011
I ordered the "$100 for $20" special at the end of May. Back then the estimated delivery date was set between June 6-24th but it's been creeping later and later since. Today it says it won't ship until June 24th or as late as July 15th! That's way too late for planting stuff, and it could end up coming even later than that.
I tried the customer service but aside from an auto-response, I haven't heard back and the date continues to move. I can't imagine what state those poor plants will be in by the time they get to me, if they get here at all. :-(
Neutral until I see the condition of the plants; again, if they come at all.
On June 24th, 2011, Adelphus1 changed the rating from neutral to positive and added the following:
After talking to customer service they sent my plants straight out and they came in good condition. My advice to others is if your shipping dates start drifting too far, post a comment about it here.On June 24th, 2011, Adelphus1 changed the rating from positive to neutral and added the following:
After talking to customer service they sent my plants straight out and they came in good condition. My advice to others is if your shipping dates start drifting too far, post a comment about it here.On Jun 24, 2011, Audubon Workshop responded with:
"On Jun 13, 2011 4:21 PM, Audubon Workshop responded with:
Thank for for letting us know about your shipping date changing, A customer service representative will be contacting you for your account information to check on delivery of your order."
On Feb 16, 2008, blueeyeskms Waverly, KS (Zone 5b) wrote:
After receiving the catalog for a few years and thinking it was too good to be true ($25 coupon), I decided to give them a try last year. I placed my order in February 2007 and received it in May. I ordered 1 each of Keys of Heaven, Red Dragon Periscaria, and Variegated Weigela. All items were extremely small upon arrival but I planted them promptly into my flower gardens. I waited and waited for the items to grow but they never did. I e-mailed the company and they have scheduled them to re-ship this spring. I am posting my rating as a neutral and I will change it to either a positive or negative depending on the condition of the replacements when they arrive.
On Feb 16, 2008, Audubon Workshop responded with:
On Aug 1, 2008 3:25 PM, Audubon Workshop added:
D-mailed Customer on 4/22/08 - as of today have received no response."
My husband and I ordered a complete garden from Audubon Workshop meant to attract songbirds. I understand that conditions have been difficult in the midwest this year, between late frosts and then droughts, but their shipping took FOREVER and then, when it shipped six weeks late, it was supposed to arrive when we were out of town and they gave us quite a hassle about delivering it at an appropriate time.
The first shipment arrived as "box 1 of 2" but we had no tracking # and box 2 never arrived (the larger plants, including a tree). The poker primroses died as soon as we put them in the ground, and the pink mist scabiosas withered. We called and they reshipped the dead/dying plants, as well as the box that had never arrived. The reshipping and customer service was prompt and helpful and we were quite pleased with that.
The poker primroses died again, and only a couple of the scabiosas survived. I can't really say if this is their fault or mine because I'm a novice gardener; we also haven't had much luck with the black-eyed susans, but that might be the drought.
We received two or three sets of paperwork on everything, presumably because of the reship, and the customer service just seemed CONFUSED at this company. Nobody ever knew when anything was shipping or why I had three sets of receipts or what happened to box 2 or whatever. However, they were quite prompt and helpful when I asked for replacement plants for the dead ones, so that offset the confusion.
I might shop here again, but I think in the future I would only order one thing at a time. Apparently multiple plants in multiple boxes is just too confusing.
On Apr 22, 2005, yardener Greenfield, OH (Zone 6a) wrote:
I've made a couple purchases in the last 6 month's. I had no problem with the first purchase, it cost me nothing with the coupon. Recently I tried to purchase with a 50% discount coupon. They lost my order, even when I produced the order number they couldn't find it. After being on hold for about 20minutes, I decided to e-mail my problem to them. I am now waiting for a response and will update in the near future.
On Jan 21, 2005, edc Franklin, TN (Zone 6b) wrote:
I used a free $25 coupon. My order was overbilled on my credit card by $13 even though when I made the order on the internet the amount showing to be billed was correct. i called them to explain and they reversed the entire charge so I got the order for free. I received my shipment very quickly and everything was in good condition.