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SInce I've ordered bird food from this company and was pleased, I thought I might try the plants, especially when a $20.00 coupon was included on my last catalog. So far I've received half of my order, 2 different iris and some Autumn daylilies. They are incredibly tiny, tiny, tiny, and barely alive. It's been 2 weeks and the rest of my order still hasn't arrived. I don't feel the plants I did get were a good value for my money, all things considered, they should have been embarrassed to send such poor specimans in the first place. I hope I get the rest of my order soon, but I certainly will not order from them again.
On June 16th, 2007, stanlesmith added the following:
The rest of my order finaally arrived, everything was very brown and dry. I don't hold out much hope for them. Judging from the other comments I've read on this company, ordering from them is a crapshoot.
On May 5, 2007, Doglet Alpharetta, GA (Zone 7b) wrote:
I received the $25 coupon from Audobon Workshop but when I attempted to redeem it a nightmare began. I ordered online and the coupon was not accepted. I sent them an email and was told to indicate in the comments section that I wanted to redeem the coupon. I did so, but my credit card was charged anyway. I sent them an email again referencing the previous email. This time I was told that I could not use the coupon because I had already received a 30% discount. I responded that I had never ordered from them before so that was not possible. They responded with apologies and said that they would honor the coupon. At this point I thought the issue was resolved, but then received yet another email from them stating that they would not honor the coupon because I had received a 30% discount.
After all the hassle and their flip flop responses, I told them to cancel the order and credit my account. They said they couldn't do that because the order had already been shipped. This went on and on for days until I finally told them that I would dispute the credit card charges. After a number of emails they finally issued the credit, but I'm certain they only did so because they knew I would dispute the charge and they wouldn't get paid anyway.
The experience was a nightmare! Nothing is worth the hassle and frustration they put me through. Their customer service is about the worst I have ever experienced anytime, anywhere. I will never order anything from them again.
On 6/26/05, I ordered a simple bag of bird seed. Two weeks later I e mailed them to inquire status of order and received no reply. I sent them two additional e mails 5 days later and still no reply. Today I e mailed them and told them to cancel order (if they ever read their e mails). I will not call them because their phone number is a toll call and will not pay additional money to to contact them when e mail is just as efficient, if they would answer any. 5 weeks is way too long to receive such a small order.
I will not be ordering from them again because of not receiving order and not answering 3 e mails.
On Jul 22, 2005, Audubon Workshop responded with:
"
On Aug 25, 2005 8:00 AM, Audubon Workshop added:
On July 22 we contacted the customer and aksed for their account infomation to help take care of the problems with their order. As of today we still have not received a reply."
On Apr 24, 2005, mysticwill Brookhaven, PA (Zone 7a) wrote:
I ordered a HUmmingbird Arret container garden. When the plants finally arrived- 2 were fine, 3 were bone dry, 3 were soaked and rootbound, 1 was dead , 1 almost dead. (they have since keeled over).
I had a coupon for a first time buyer- $20 off a $20 order so I got the thing for $5 and some change- so even with the dead plants a good deal.
THEY DIDN"T APPLY the COUPON! They charge me the full price, and while they are will ing to "fix" it by sending in some paperwork and sending me a check, that will take several days and my account is now in a negative balance! They took the $ electronicly but they can't retun it that way.
I will NOT be ordering from them again. Do not use your CC people - Mail them a check.
Heather
On June 28th, 2005, mysticwill added the following:
I was contacted by Customer care yesterday (6/27/05) and asked if Icould provide my information so that the problems can be corrected. Today I recieved a note telling me that next spring they would send me a duplicate to replace this one.
This is nice - however I still do not think I willl place another order with them. Or will do so with GREAT caution -- and I will mail a check.
I ordered 27 plants from Gardens Alive DBA Audubon Workshop, in early March. When my order arrived some plants looked healthy and strong, others hadn't been packaged properly; were dried out and sickly looking. I planted all of them in hopes the sickly ones would perk up, but it was too late. They were dead the next day. I emailed Audubon Workshop to tell them the problem and to request replacements for the 9 plants that didn't make it, but received no response. Since then I have sent three more emails and, in case there was an internet problem, a fax, as well. They haven't responded. At all. Since then 3 more plants that looked like they were going to turn around, have died too. I'm a lifelong gardener. These plants were in good soil, with appropriate light and water, surrounded by other thriving plants. I'm very disappointed that Garden's Alive DBA as Audubon Workshop would be so responsive while taking my money and so non-responsive when called upon to make good on their consumer satisfaction pledge!
On Jun 20, 2003, elfeik Near Kansas City, MO (Zone 6a) wrote:
I ordered the 'hummer station' feeder. First off is miss repersented in the catalog. It is shown was ant trap that isn't included, but nowhere in the description is that mentioned. Second it way over priced. 18 dollars + S&H compared to 4 dollars for a similar feeder at Wal-mart.
On June 26th, 2003, elfeik added the following:
I emailed them and they sent a call tag so I don't have to pay for returning. Now I have to see if they give me full credit.
