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|On Jul 23, 2014, jasarthur Brentwood, TN (Zone 6a) wrote:
I've had both good and bad experiences with Spring Hill. We ordered a lot (hundreds $$) this past spring. When some items did not survive, we were given either replacements or certificates with a minimum of hassle. That's the positive. The negative is that they don't update their online listings to accurately reflect actual inventory. My wife spent much time planning out her purchases based on color, size, etc. (she's a true landscape artist) and in a couple cases we were informed by email and postcard that the items sold were OUT OF STOCK! I told them this made all her planning a waste of time, and after a few emails, someone was nice enough to offer an apology and small credit. This is why I've chosen the "Neutral" rating. So the problem is not the nursery so much as the website. They really just need to upgrade their inventory system. I'm sure we'll buy from them again.
|On Jun 21, 2014, kathryn2014 Sparks, NV wrote:
I went online to search for a "Water wiggler" for my birdbath. In my search, I found various sundry prices... including the lowest price $17.49 ..from none other than Spring Hill nursery. So naturally, I clicked on their ad due to the low price. ( which I am sure was what was intended) . Well, there it was the $17.49 price and I filled in all the blanks and submitted the order... only to have the page freeze and I never got a confirmation. Then, low and behold... I got a message from them in my email inbox stating that I had left something in my "shopping cart" and when I went back with the link provided in the body of the email... the price suddenly jumped sky high !! Nothing I was able to do changed it. However, a few hours later, and on a different computer, I found the price of $17.49 again and I successfully ordered the product. I got a confirmation of the order and a delivery date. Well, the delivery date came and went a long time ago. I emailed them and continually got a "mailer Daemon" stating the email address was bad. I called them and Finally after several attempts, reached someone ---who with his lackadaisical and nonchalant attitude told me the item was on "back order" as it wasn't in stock. I told him I was unhappy.. and that the delivery date was not honored and I told him about the email snafu and that their email address for customer service doesn't seem to be working.... and in his nonchalant ...no care voice... he said: " Is that so?" Well, I will just have to tell them " ....Then Spring Hill nursery sent me another order message.... putting off my order for another month at least....Also, they had on their website that I was to get some free plant food with my order which I haven't received either.... with no offers of any good will or recompense at all. You can be sure ..........this is the last order they ever get from me .......and I am thinking seriously of complaining to the Better Business bureau in Harrison Ohio.... their company headquarters.
|On Jun 7, 2014, CarolMcKenzie Irvine, KY wrote:
Spring Hill was my first experience ordering plants online and I was a little hesitant. But I'm on my fourth or fifth order with them now and most likely will continue ordering from them.
|On May 4, 2014, LisaLoo99 Davenport, IA wrote:
As a previous poster describes, I have also been driven insane by a constantly moving ship/delivery date this spring. I have had to reschedule my landscape project and professional help twice now because of this and I have other materials rotting in the yard thanks to their delays.
|On Apr 28, 2014, laurabrady2007 Stoughton, MA wrote:
At the beginning of April, I ordered some preplanned gardens and was really excited to start planting. I got an email with an estimated delivery date of 4/8 to 4/13. I got right to work prepping the area where the plants were to go.
|On Apr 22, 2014, Juvilian POSEY, CA wrote:
I was really nervous about placing a order from this company after reading all the bad reviews. I decided to order six Old Fashion Bleedind Heart plants that were on sale for a great price..... No problems..... Order arrived fast, packed well, and all six plants are doing great. I will definitely order again...
|On Mar 7, 2014, laelfitz Weed, CA wrote:
We ordered a small selection of plants in December: a hosta mix, a fern mix, an azalea and a reblooming lilac. They arrived today, having an initial shipping date of February 27th. They look like they took a road trip on the highway to hell. Words like 'bedraggled', 'miniscule', and 'desiccated' come to mind while flashbacks to Charlie Brown's Christmas Tree race through my head.
|On Jan 2, 2014, CHLOE777 Greenville, SC wrote:
My experience with Spring Hill has always been positive but a year ago I ordered a special they offered online for 3 Cranberry Cotton Easter plants for the price of one.
|On Nov 21, 2013, lsm1 Williamstown, MA (Zone 5a) wrote:
I've been, for the most part, happy with this company. The plants have arrived in good shape and the ones that did not were promptly replaced. The only minuses were an order that was cancelled due to out of stock (and money returned) even though I ordered very early in the season. I typically don't like their junk mail, with very tempting pictures and the offer for credit "get flowers now but pay later", I never tried it, but it sounds like a trap. They used to have truly great prices, but recently (1 year?) their prices became more expensive (and I think they also have less variety, but this is not a scientific evaluation).
|On Nov 11, 2013, Jimjeangarden Allegan, MI wrote:
I received a mailing from Spring Hill Nursery in July, 2013 which was an offer for over 50% off reblooming daylilies as well as other perennial plants. I showed this to two of my co-workers as they really enjoy gardening as well and they decided to order as well. I sent in the offer that was "pay nothing now, we will bill you later." In late August I received a letter that basically stated I did not have enough "credit" to place the order. One of my co-workers then found other plants to put in her garden and so I figured I would just let it go as my portion of the order was small, so I did nothing to pursue the order. On November 9th I received a box of 20 daylilies and was surprised, to say the least! First of all, it snowing here in Michigan and the plants probably have no chance to survive! I called the customer service and was displeased as the person I talked with spoke broken English. I told her to be certain to cancel the items that showed on back order on the packing slip and I explained to her what happened and I was not happy. She put me on hold for almost 7 minutes and when she came back on the line she just simply stated someone would contact me within 3 days. After hanging up the phone I decided to investigate reviews of this company. Just as I thought, others had received orders in November in Michigan and their plants did not survive as they didn't have time to adapt. After reading several reviews and also feeling as though she did NOT cancel the rest of that initial order, I called back. I spoke with another person who spoke a little better English. I once again explained my situation and I specifically asked her if the previous representative, in fact, cancelled the remaining part of the order. She said she just cancelled it and no, the previous representative had not cancelled it. When I explained to her that I had received a letter that stated the order was not placed and that I did not have enough "credit," she stated that they saw I had placed an order with Michigan Bulb Company and decided to give me the "credit" and went ahead with the order. I was quite upset and told her I never received a letter stating anything to that fact and I am not paying for plants delivered in November in Michigan! She then stated she would "balance off" the bill and cancel the rest of the order. I asked her what "balance off" meant, she said I would owe "zero." I then proceeded to ask for an email confirming this, she said I will receive that in 24 to 48 hours. We will see if I actually receive that email! I know I will never order with Spring Hill again!
On Nov 11, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Nov 16, 2013 2:34 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
We appreciate your feedback. One of our customer service representatives will contact you for your account information and make sure your account is taken care of."
|On Aug 31, 2013, immigrant_punk Pittsburgh, PA wrote:
Posted on October 6, 2012, updated August 31, 2013
On October 6th, 2012, immigrant_punk added the following:
OK, should have known better but they had what looked like a good offer of irises earlier this year. I ordered and was told they'd arrive in September. They did, but the order was short. I emailed them and they said OK, we'll send the missing plants by September 2013!!! I emailed back and asked why on earth I would ever buy again from a company that takes 15 months to fulfil a small order. The reply: I can confirm you will get tyour replacement by end of September, thank you for shopping with us. Since I have noot received the replacement, they obviously were confirming it would not be until 2013.
I want to give them the benefit of the doubt and say they are massively incompeten rather than dishonest, but I certainly will not use them again. I just hope they send thee remaining order next year, but I have my doubts.
On August 31st, 2013, immigrant_punk added the following:
I was right to doubt. They sent a check and said they're out of stock. Yet they're in stock on the website. And they knew this was one order to complete so shouldn't they have set them aside?
On Aug 31, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Jun 14, 2010 12:26 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for taking the time to post. We appreciate the feedback to better serve our customers. A customer service representative will be contacting you for your account information to check on your order for you."
|On Aug 8, 2013, brianaucuba PEQUEA, PA (Zone 6b) wrote:
Posted on August 6, 2013, updated August 8, 2013
On August 6th, 2013, brianaucuba added the following:
It has been about three weeks since my initial post. I received
a Dmail from Spring Hill's customer service requesting my account number so they can investigate. After a little digging I found my account number and replied. As of today the only reply that I received was an invitation to order anything I wanted on approval. No thanks, I don't want the aggravation of their haphazard billing. Since my initial complaint was not dealt with I doubt Spring Hill's corporate culture has changed. I stand by my initial rating.
On August 8th, 2013, brianaucuba added the following:
I sent my account number via Dmail to Spring Hill in response to their comments of July 16th on the same day. I even sent it to the attention of their representative, assuming it was not just a pseudonym that the whole department uses. I re-sent my account number yesterday, August 7th, also via Dmail. I even checked with Dave's Garden Admin to make sure my Dmails were done correctly.
On Aug 8, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Jul 16, 2013 11:08 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
I apologize for the problems you have had with our company. One of our customer service representatives will contact you for your account information so we can check your account and figure out what the problem might be.
On Aug 7, 2013 2:32 PM, Spring Hill Nursery (aka SpringHillNursery.com) added:
Dear Customer, I have checked our D-Mail and we do not have a reply from you. Could you resend your information to us."
|On Jul 23, 2013, MyaSanna Oshkosh, WI wrote:
I live in a northern United States climate. We get frost late September and early October. It is beyond me why companies who should know about plants are insistent on sending their products a day or two before harsh weather. There is insufficient time for the plants to even get over the shock of transplanting and chances are, they die. Sure I could get a refund, go through all that bother, monkeying around back and forth....but the whole sense tells anyone to first be decent to the original plants! If a person orders way early in June, then a certain amount of time should be allowed for the clearing of the payment check, but then once the payment is made, then the company should send the product----way before winter!
On Jul 23, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Jul 23, 2013 11:23 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for your posting and for expressing your concern over the shipping timeframe. Your order will be received at the proper time for fall planting in your area. Unfortunately we are unable to ship your order any sooner. Our orders are shipped on a first in first out basis, in coordination with your zone opening date and the availability of mature plants. Also, as our plants are not shipped in climate controlled vehicles, weather conditions may not be conducive for shipping any sooner. One of our customer service representatives will contact you for your account information."
|On Jul 4, 2013, angelmei Columbus, OH wrote:
I have been buying from SpringHill Nurseries for a few years now, and am shocked to see so many poor reviews. I've bought perennials, annuals and bulbs from their online store yearly, and although their prices can be a little steep, they have selection that I cannot find at my local nurseries.
On Jul 4, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Jul 5, 2013 2:18 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for you feedback concerning our plants. We appreciate you taking the time to let us know. If you ever have any problems at all just let us know and we will gladly take care of it."
|On Jun 27, 2013, kytti Liberty, NC wrote:
I placed an order with Spring Hill Nursery on 6-18. Later found this website with all the reviews and wondered if I was going to have a bad experience.
On Jun 27, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Jun 28, 2013 10:11 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for sharing your experience with our company. If you ever have any problems with your order just let us know and we will make it right. Happy Gardening!"
|On Jun 23, 2013, jbird257 Bristol, CT wrote:
Placed my order on 4/26/2013 got part of the order at the end of May and I am still waiting for the rest of my order which was supposed to be here by 6/21/2013, it's now 6/23/2013. E-mailed customer service and asked when I was going to get the FREE Delilah bulbs that I was offered with my order, NO RESPONSE!!!! filled out their survey and stated my total dissatisfaction with their service, at the end I was asked if I wanted a e-mail response and again I received NO RESPONSE!!! what a waste of time and money. If I ever get the rest of my order(which I'm not counting on) the growing season will have ended. You get a lot of bull s**t e-mails about how your order is next in line but it never ships.
On Jun 23, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Jun 25, 2013 10:00 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
I apologize that you have not received a response to your emails and the problems with your order. One of our customer service representatives will contact you for your account information and take care of this for you."
|On Jun 13, 2013, codysauer Genola, MN wrote:
I placed my original order on 4/26/13, 3 days after the shipping opened up for my zone (4/23-6/7). I place and order ranging from trees, perennials, and grape vines. All the items said they were in stock, so I hopefully expected to receive my items fairly quick, at the latest June 7th. Over the course of a month an a half I received various emails stating my items were being processed, by this time my order had been split up into 4 orders, 3 shipping out at different times and 1 ended up being delayed until the next season, spring 2014. From 4/26/13, when I had gotten my order confirmation email, until 5/20/13 I did not hear a word from them, until finally I gotten an email some of my order was to ship, and dates the rest would ship. After receiving 12 emails from 5/20-6/12 changing shipping dates multiple times I finally had shipping confirmations for my 4 supposed shipments that were stated to be delivered; 5/23-5/25, 5/31-6/2, 6/9-6/11, and spring 2014. Over this course of time I assumed that the shipments were again delayed which is why I had not received them yet and eventually I would get them. Yesterday, 6/12, I gave up called the company to cancel my order I had enough waiting, planting season is over for the most part, according the the customer service rep. all of my order except 1 plant, the one now due to arrive a year after ordering it, had shipped and I should had received my plants. I then looked at all the shipping emails I received and my shipping address had magically changed from West Fargo, ND 58078 to Fargo, ND 58102. I looked at my original order confirmation from 4/26 and my address is stated as West Fargo not Fargo, so it was not a mistake I had made, Spring Hill had changed my address and sent my plants to somebody else. If I had not looked or called I would be out of $220, I am still stuck with a large plot of dirt/weeds in the middle of my yard where I had planed on planting my order. The only, so far, positive thing is my order was refunded without question, but I have still yet to see the money refund on my bank account, which could take a few days, we'll see. OVERALL DO NOT WASTE YOUR TIME ORDERING FROM THIS COMPANY OR THEIR ASSOCIATES, PAY MORE AND BUY FROM A LOCAL NURSERY. YOU WILL WASTE AN EXTREME AMOUNT OF TIME WITH THIS COMPANY AND END UP WITH AN EMPTY GARDEN. Some people have had success and some haven't, don't take the risk. Your local nursery will do everything to make sure you leave a satisfied customer.
On Jun 13, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Jun 14, 2013 12:54 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
I apologize for the problems you had with your order. I would be happy to have this looked into. One of our customer service representatives will contact you for your account information."
|On May 31, 2013, debbie053 Beverly Hills, CA wrote:
To whom it may concern:
On May 31, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Jun 4, 2013 1:50 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for sharing your experience you had with Andy and our company. Sending our most fervent wishes for your health and comfort."
|On May 30, 2013, rachel713 Franklin, IN wrote:
Posted on May 19, 2013, updated May 30, 2013
On May 19th, 2013, rachel713 added the following:
Had to add this. I won't be changing my rating since I am still unsatisfied, but here's an update. I heard back from customer care and was offered a re-ship on my order. The problem is, I was told they are out of stock on some of the things I ordered and that I would have to wait until spring of 2014 to receive them. I told them to cancel my order and issue a refund. They could only do this for part of my order though. Apparently since my initial order had shipped in multiple parts and the other shipments are still in processing they could not be cancelled. So I should be seeing a refund for the first part. I did receive a small portion of my order but it was completely wrong. I ordered several valentine bleeding heart plants, but the package that arrived contained a few pathetic looking bare-root daylilies and a note explaining that the stock of bleeding hearts had been exhausted and that the bare-roots would look wonderful in my garden. Next year. Notice that they sent daylily roots and not bleeding heart roots. They were in small bags with a handful of dirt and had labels that said "bleeding heart" slapped on over the labels that read "daylily." I did some research and they are in fact daylilies. Not at all what I ordered. Not even close. I'll be getting a refund for those as well. I will update again assuming I ever receive the remainder of my order or if I have to ask for yet another refund.
On May 30th, 2013, rachel713 added the following:
I *finally* received the remainder of my order and it left me wishing I could rate this company something worse than negative. I live in the country and my house is surrounded by mature trees that provide lots of shade, so I made it a point to order things that would thrive, or at least tolerate, partial shade. The remainder of my order was supposed to contain a grab-bag of shade perennials. Well, I got some plants all right but not one of them was a shade perennial. They might have been labeled as such, but someone who obviously doesn't know jack about plants put those labels on. When I did my own research, the plants they sent ended up needing at least 6 hours of sun a day. Pretty sure that's considered a full-sun plant, and my walnut trees aren't going to let that much sun through.On top of that, I had also ordered a collection of bare-root ferns. I ended up with a few bags full of fern roots that were growing around each other and a hot tangled up mess. I have since requested, and received, a full refund but that does not in any way make me happy. It is now moving in to a hot and humid mid-western summer so it looks like I'll be waiting for fall and next spring to start my garden after all. So disappointed. Do not spend your garden budget at this nursery.
On May 30, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On May 18, 2013 10:12 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for letting us know about the problem with your order. I apologize for all your inconvenience. One of our customer service representatives will contact you for your account information and take care of this for you."
|On May 29, 2013, Schwager Pueblo, CO wrote:
I was very hesitant to order from them based upon reviews, but was having trouble finding what I wanted elsewhere. I received me dutchman's Pipe without issue and it is doing well.
On May 29, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On May 29, 2013 2:13 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for sharing we appreciate your post. Happy Gardening!"
|On May 23, 2013, pmckay Longwood, FL wrote:
I ordered 6 plants 4 of which were different perennials, on May 16th. Since this was the first time I used Spring Hill, I went into the FAQ's about shipping and saw that their website said items would ships in 10-14 days. Total days - not business days.
On May 23, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On May 29, 2013 2:23 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
We appreciate your post. I apologize for the problem you had with your order and the way our customer service handled it. I will have one of our customer service supervisors contact you for your account information."
|On May 23, 2013, mjeanl Abington, MA wrote:
I ordered 1 small bareroot redbud tree and about 10 pks of small potted pansies, also some plant food, in the middle of April 2013. They sent 3 pk's of the pansies and plant food AFTER 3 WEEKS. 3 weeks later they sent a shipping notice for a few more of the plants and I haven't got them yet. Supposedly the rest of order is to ship end of June. They stated all items were in stock, why are they shipped separately??? and what is taking so long? I have ordered from at least 5 other internet companies that have shipped everything within 2 weeks. I will never buy from them again!
On May 23, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On May 23, 2013 10:55 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for letting us know about the delay with the shipping of your order. One of our customer service representatives will contact you for your account information and check on your order for you."
|On May 21, 2013, gandyman33 Saint Louis, MO wrote:
Posted on April 8, 2013, updated May 21, 2013
On April 8th, 2013, gandyman33 changed the rating from positive to negative and added the following:
Spring Hill does a massive advertising campaign in the spring (I receive an email special just about everyday!). The problem with this is that they are extremely overwhelmed and behind on filling orders. They are so short staffed that the customer service representative are not native English speakers subsequently customer service is less than ideal (a scripted conversation). I called to check on the status of my two orders (3/19 and 4/4) and was told that it would ship at the appropriate time for my zone, the end of April although my credit card was charged immediately after placing the order. I told him that this was unacceptable and that I wanted my plants shipped immediately and that now was the time to starting planting in my zone. He said he would put a rush on my delivery, which is what he probably tells everyone who calls. I am very frustrated and disappointed with Spring Hill's customer service and if you want you plants immediately be prepared to wait until "the proper planting time for your zone" or shop elsewhere.
On May 21st, 2013, gandyman33 changed the rating from negative to positive and added the following:
Earlier this Spring I was fustrated at the inability to get my items shipped promptly. SpringHill heard my complaint and took positive action to get my plants delivered. Plants arrived in good condition and a couple of the passion flower plants were a lot bigger than I expected. Of particular note is the outstanding level of customer service I received from Donna (many thanks!). I won't hesistate to order from SpringHill in the future although I have run out of space in my garden/jungle...
On May 21, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On May 22, 2012 10:20 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for sharing your experience with us. Enjoy your trees!
On Apr 10, 2013 9:11 AM, Spring Hill Nursery (aka SpringHillNursery.com) added:
Thank you for your posting. We are able to put orders on a rush for customers to help their order ship as soon as the items are available. We do ship our items according to the USDA zone openings. One of our customer service representatives will contact you for your account information and check on your order for you."
|On May 21, 2013, grammyjoan Berkeley Heights,
United States wrote:
What a great company to work with!!! I ordered 6 bearded iris last spring. They arrived in time for the proper fall planting time and were in excellent condition. Unfortunately a rough winter and only 3 survived. I called SpringHill this morning and within minutes a new order was submitted to replace the 3 lost iris. The representative was fantastic. I did not have my order number or the exact names of the iris, but this rep. found my order I was even offered a refund if I so desired. Needless to say this is my catalog of choice. Thank you Spring Hlll for great product and great customer service.
On May 21, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On May 21, 2013 1:45 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for sharing! I am happy we were able to take care of this for you and enjoy your Iris."
|On May 20, 2013, tempduke Cary, NC wrote:
Like many others here, I have experienced bad service from Spring Hill. I have bought plants from them in the past and had been happy with their service, until now. On May 1, 2013, I placed an order and was charged immediately for it. I emailed the company on May 7th asking for a status and I am yet to get a response. I called customer service (which is in Philippines) and like other customers, had a very difficult time understanding them. All he could do was keep repeating a script saying that it would ship during the shipping schedule for my zone (my zone is 7B and shipping schedule is 3/4 to 6/7). When I asked for the dates, he indicated that it would ship 6/3 to 6/23, which is way off from the shipping schedule for my zone. I asked to speak to manager and was refused. I wish I had known of this website prior to my order.
On May 20, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On May 21, 2013 1:44 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for your post. I apologize for the problems you are having with the shipping of your order. The Philippines are an over flow call center we use during our busy season so we can take care of all our customers. I will have one of our customer service representatives contact you for your account information and check on your order for you."
|On May 17, 2013, jstrutz Willmar, MN wrote:
I have been with Spring Hill for 2 years. This year i had 7 that didn't survive the winter. All were replaced plus i received a R O on some. All were in excellent condition when received.This year i ordered over $500.00 from Spring Hill. They all arrived in a timely manner and were in excellent condition. I am very pleased with Spring Hill. They are always very helpful when i call,and very friendly on the phone. i am so happy i chose Spring Hill to order shrubs and flowers from and i would highly recommend them and i do. Thank you so much Spring Hill and i will continue to order from you. Thank you, Jim Strutz , Willmar Mn.
On May 17, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On May 18, 2013 10:17 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you so much for your wonderful review of our company. We truly appreciate you taking the time to post. Happy Gardening!"
|On May 15, 2013, duchess56 Bonneau, SC wrote:
Posted on May 10, 2013, updated May 15, 2013
On May 15th, 2013, duchess56 added the following:
and sooooo it continues.....after finally getting an email from these people, saying "give me the order number and I will personally look into it." Nothing, nada, zilch.
On May 15, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On May 11, 2013 10:52 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
We appreciate you letting us know about the problem with your order. One of our customer service representatives will contact you for your account information and take care of this for you."
|On May 15, 2013, JoyceAMiller South Charleston, WV wrote:
I have been a customer of Springhill for over 10 years. Since the company was taken over I have had trouble. I ordered a variety of Foxglove but 95% of them were pink so I phoned them and asked them if garden soil pH had anything to do with it. I was assured that was not the case and was resent the order. Again, they came up pink so I gave up. Then another time I ordered a variety of Iris that I liked in reds and oranges to offset all this pink I had in my garden. Instead of contacting me about not having certain varieties they chose what they wanted to send me. Most of which were dull, ugly reds and not the vibrant ones I had chosen. I also noticed on a recent order that they will guarantee the plant for one year instead of the lifetime guarantee they used to offer. So with the high cost of their plants and the new guarantee I guess it must be time to find another nursery.
|On May 14, 2013, hornetstingme Bountiful, UT wrote:
Posted on May 14, 2013, updated May 14, 2013
On August 16th, 2012, hornetstingme changed the rating from negative to neutral and added the following:
I was able to locate your account and found the order for the Japanese Iris. Unfortunately the iris are no longer available so I have issued a replacement certificate which you can use for any of our merchandise. The certificate will be in the amount of 19.99. Let me know if you need anything else.
Thank You Spring Hill.
On August 20th, 2012, hornetstingme added the following:
I received an email stating that they no longer offered those japanese iris plants and so they said they sent me a certificate valued at 19.99 to purchase another plant of my choosing.
A week later I have not received any certificate in the mail. I'm still waiting.
On September 2nd, 2012, hornetstingme changed the rating from neutral to negative and added the following:
Spring Hill said they did not carry the plants and issued me a replacement certificate for $19.99.
Then they sent me one for $13.99
The plant collection was more then twice that plus shipping.
Since shipping is $7.00 it and Spring Hill doesn't offer any Japanese Iris for less than $15.00 for 1. It will cost me $8.00 to order just 1 Japanese Iris. Their ad said the collection was under warrantee. I can buy a pot of 10 Japanese Iris from the local nursursy.
On September 10th, 2012, hornetstingme added the following:
They said they would send me a certificate for 19.99
The one they sent was 13.99
On May 14th, 2013, hornetstingme changed the rating from negative to positive and added the following:
Last year I ordered tall bearded iris from Spring Hill's Iris Lover's Catalog. I was worried about my order after the Japanese iris bloomed and were not true to name....but...
The German Bearded Iris bloomed this Spring and all of them are true to name, color, height, bloom time, and image.
I would be o.k. with ordering German Bearded Iris from Spring Hill again.
On May 14th, 2013, hornetstingme changed the rating from positive to neutral and added the following:
On May 14, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Aug 14, 2012 1:02 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for your posting. I will have one of our customer service representatives contact you for your account information and locate your order and have these reshipped to you."
|On May 14, 2013, BvrCtyGardener Monaca, PA wrote:
Altho I always hesitate to dis a company, not much choice here. Despite reviews on Watchdog, I ordered from Spring Hill because I'd recently spoken to a fellow gardner who had a good experience.
|On May 13, 2013, msanderton Greybull, WY (Zone 4a) wrote:
Back in the fall, I ordered a black knight butterfly bush. It claimed it would be viable in my zone (4a) yet now I see conflicting information on their website - it lists both zones 4-9 and 5-9. So I guess I have my fingers crossed.
|On May 13, 2013, woof12 Philadelphia, PA wrote:
What's with this company? Theie operators don't seem to know alot& they sent my order a little to early. I don't know if their plants will make it???
|On May 13, 2013, OldWrangler Spring, TX wrote:
I ordered 4 plants from Spring Hills and when they didn't come in 6 weeks, I just gave up and forgot about it. I hadn't paid them anything so nothing ventured, nothing lost. Then this week in the mail I get a dun notice. It says the plants were shipped 2 weeks ago. Not only did the plants not come but they were invoicing me for double what the plants were worth. Now everybody knows there are no businesses that ship their product without it being paid for. I wrote back for them to "stuff it". I have not yet received any answer and don't expect to. These folks will sell your address to anyone and are tied in with other scam companies like Mich. Bulb. Avoid these people like the plague.
|On May 12, 2013, mauman Greenwood, IN wrote:
I ordered four different plants from Spring Hill. Despite being initially "in stock" on their website, ordering over the phone I was told that they were all on back order and would ship last week of April or first week of May. On May 10, I got one of the four plants. The final 3 were to come the next week. I then received an email that 2 more plants would come in 3 weeks, but my Wisteria would NOT COME UNTIL OCTOBER - and this plant was ordered in April!. Worse yet - they charge when ordered, NOT WHEN SHIPPED LIKE ALMOST ALL OTHER NURSERIES. I HAVE NEVER HAD SUCH A TERRIBLE EXPERIENCE WITH A MAIL ORDER NURSERY Their customer service is truly reprehensible, and I would advise everyone to shop elsewhere - avoid this company like the plague. I will be reporting them to the BBB and negative reviews elsewhere if this issue is not resolved.
|On May 11, 2013, RebeccaLynn Winston Salem, NC (Zone 7a) wrote:
Posted on March 26, 2013, updated May 11, 2013
On June 18th, 2011, RebeccaLynn added the following:
I feel that dealing with Spring Hill is like riding a roller coaster. I placed an order with Spring Hill on May 31, 2011 during their "Memorial Day Sale." The Non-Stop Begonias, Loyalist Hostas, and Border Dahlias were advertised for spring delivery. The order was confirmed and my credit card charged. I was excited about the prospect of seeing these beautiful plants in my summer garden. The dahlias arrived promptly. About two and a half weeks later I was notified that the begonias were out-of-stock and not available, and the hostas would be delivered in October 2011. If I had known this from the get-go, I would have bought my plants LOCALLY, and they would be in my garden NOW. I will get over my disappointment in time. Hope springs eternal, and I will probably order from Spring Hill again. I am an optimist at heart.
On September 27th, 2011, RebeccaLynn added the following:
The hostas arrived today. They are small dry root (dormant)plants. I will plant them tomorrow and hope for the best.
On March 3rd, 2012, RebeccaLynn changed the rating from neutral to positive and added the following:
I planted the hosta roots promptly, and three of them had tiny leaves poking up though the earth by early November. I'm hoping they will all show themselves and flourish this spring!
In January 2012 I ordered two Sorbet Peonies. The bareroots arrived on March 1st. They were already beginning to show signs of new growth, and I planted them today, March 3rd. I have high hopes for my most recent SpringHill purchases, so I'm changing my rating to positive.
On April 8th, 2012, RebeccaLynn changed the rating from positive to neutral and added the following:
The Loyalist Hostas (bare root) that I ordered in May 2011 which were delivered in September 2011 have emerged from the ground. While I am pleased that they are alive and are growing, I am disappointed that they are not actually Loyalty Hostas, but some other variety. Today I ordered Loyalty Hostas from hostasdirect.com. They are a top-rated davesgarden company. I am looking forward to seeing Loyalty Hostas in my woodland garden by summertime.
On April 11th, 2012, RebeccaLynn changed the rating from neutral to positive and added the following:
Donna, a customer service representative from Spring Hill, sent me a message offering to ship me real Loyalty Hostas because the six that were sent to me were not really Loyalty. She said that Loyalty Hostas would not be availabe for shipment until this fall. I said I would like that. I also sent her a photo of one my "pseudo Loyalty Hostas," which some of my davesgarden friends have tentatively identified as Lionheart Hosta. I have changed my rating to positive, as I anticipate receiving the Loyalty plants this coming fall.
On April 21st, 2012, RebeccaLynn added the following:
Today I received 6 bareroot Loyalty Hostas from Spring Hill. I am pleased that they are of a good size and appear healthy. Tomorrow they will go in the ground. I am very happy that Spring Hill sent them now. They had indicated at first they would ship in the fall. I am very pleased with Spring Hill's customer service.
On June 18th, 2012, RebeccaLynn changed the rating from positive to negative and added the following:
Today I called Spring Hill Nursery to order 3 "Red Freedom Hedge Rose" plants that were offered in a newspaper insert this spring - item # 83106, Key #0425969. I was told it wasn't available, although the website today has it listed to "order now," but at a price of $27.99 rather than the $9.99 price + $2.95 shipping at which it is offered in the newspaper insert. I am disappointed in Spring Hill Nursery.
On June 21st, 2012, RebeccaLynn changed the rating from negative to positive and added the following:
As promised, a Spring Hill customer service representive contacted me and worked out the issue with the Red Freedom Hedge Rose. Today I was successful in placing the order at the advertised price. My roses are scheduled for shipment in the fall. I am a satisfied customer.
On September 26th, 2012, RebeccaLynn added the following:
Yesterday I received the 3 Red Freedom Hedge Rose plants that I ordered in June. Although they appeared to be packed well in moist soil, one of the tiny stems on one of the tiny, tiny plants was broken off level with the soil. The other two tiny plants had tiny green leaves, so I followed the directions and planted them all according to the directions. I will tend them faithfully in hope that they will survive and thrive.
On March 26th, 2013, RebeccaLynn added the following:
The good news is that at least two of the Red Freedom Hedge Rose plants that I received last September have survived the winter in the planter that has been their temporary home. The jury is still out on the third plant that arrived looking more like the broken leg of a small bird than a rose plant. None of them would have survived if I had planted them in the ground last fall. Each of these plants would have fit into a shot glass with room to spare. I hope to plant them in their permanent places in my landscape in April, and given plenty of TLC in 2013, they may grow and thrive.
On May 11th, 2013, RebeccaLynn added the following:
What a difference a month makes! Those tiny little Red Freedom rose "bushes" are growing like weeds (which thankfully they are not) and I'm so pleased. They have more than quadrupled their size since they first arrived on my front porch, and they already have buds. I couldn't be happier.
On May 11, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Apr 10, 2012 9:58 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
We apologize you were shipped the wrong plant. A customer service representative will contact you for your account infomation and see what you would like to do. Thank you for letting us know and we will take care of this for you.
On Jun 18, 2012 3:26 PM, Spring Hill Nursery (aka SpringHillNursery.com) added:
Unfortunately the offer for the Freedom Hedge Rose was during our spring shipping season and we have concluded shipping for the spring. One of our customer service representatives will contact you for your account information and we can offer this same offer to you for the fall."
|On May 9, 2013, grjmmr Marion, IA wrote:
I ordered from this company with a gift certificate. Everything was stock. I paid extra on my credit card for extra plants and shipping. I call back a month and a half later, everything in stock. My first shipment is missing a hosta, out of stock, though they show 20 in stock. They now owe me money but refuse to send me a check as they want me to buy from them with a credit. Everything in the shade catagory is sold or crap, so now I have a credit for nothing I can use. My second shipment is missing a plant also. They don't believe me. I also ordered a mix of coral bells, but they didn't have all the colors in stock so they just sent me 3 of one color and 2 of another, not 5 unique colors. All of their coral bells are out and they won't send me any other colors but they will issue me a credit for more crap I won't buy. We will see if I get the missing plant, most likely it will go out of stock also and I will be stuck with another credit.
On May 9, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On May 11, 2013 10:50 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for letting us know about the problem with your order. One of our customer service representatives will contact you for your account information and take care of this for you."
|On May 7, 2013, Marc0607 Gastonia, NC wrote:
Posted on May 6, 2013, updated May 7, 2013
On May 7th, 2013, Marc0607 added the following:
SO I get this email from Springhill Nursery this evening telling me that even though my ship date is 3 weeks out (Minimum), they can't cancel the order! So now they want to strong arm me into keeping the order??? Are these people insane? I guys its off to the Better Business Bureau and the Federal Trade Commission...both have easy online complaint forms. Springhill is going to regret the day that they tried to screw me! I am like a Pitbull that latches on to something and just locks his jaws and refuses to let go. Not only am I going to get my refund, I am going to make sure that I create 50 social media pages telling everyone how Springhill does business!!! I am so furious right now I could spit nails!!!!!
On May 7, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On May 9, 2013 1:56 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
I apologize for the delay in shipping of your plants. Since we cannot cancel the order because it is in the process of shipping, you may keep the order and I will have one of customer service representatives contact you for your account information and issue a refund as well."
|On May 7, 2013, Chrisoc Middletown, RI wrote:
I called to place an order of over $200. "Kelsey" couldn't find my account number or Key number, asking me to repeat it over and over. I gave my name and address numerous times as well, then she addressed me by the wrong name ("Kim, right?"). Wrong. If you can't process the information I am giving you clearly on the phone, I can't trust you to process my order. And I certainly can't trust you with my credit card information. I order about a thousand dollars worth of plants a year, but I'll never order from this company.
On May 7, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On May 9, 2013 1:47 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for your post and I apologize for the problems you had trying to place our order. One of our customer service representatives will contact you for your account information and locate your account for you."
|On Apr 11, 2013, Yelena Roscoe, NY wrote:
Posted on July 7, 2011, updated April 11, 2013
On April 11th, 2013, Yelena added the following:
My fault - did not remember my previous negative experince with Spring Hill and ordered again this Spring! I placed an order on 3/6 - it arrived on 3/11 - way, way, way too early for my zone. I called the company - the rep was not helpful at all, told me that the items are NOT shipped acc. to their climate zone, but are shipped right after you place an order. She advised me to place the plant near a window - come on guys, it was 20F outside! As per directions that came with the order I placed 2 bags of bareroot plants in the fridge. Well, tis now mid April and still too early to plant. After afew days in the refrigerator, the roots have become moldy and soggy - I planted them anyway but they do not look good at all; one of the 4 plants placed "by the window" is dead as well. Come on, guys, WHAT is the proper shipping time for my zone?
On Apr 11, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Jul 14, 2011 2:42 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
We apologize for the problem with the grab bag. We are going to handle them differently next season. A customer service representative will be contacting you for your account infomation and we can ship a new one next season."