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Comments regarding Spring Hill Nursery (aka SpringHillNursery.com)

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465 positives
162 neutrals
427 negatives

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RatingAuthorContent
Positive nford
(2 reviews)
On May 16, 2010, nford Hot Springs Village, AR (Zone 7b) wrote:

Posted on September 16, 2009, updated May 16, 2010
I used to be bothered by plants from Spring Hill which did not make it, then I read the book "The Ever-Blooming Flower Garden" and was struck by the author's account of how many she planted which didn't make it, and her's came from local nurseries, cost more, and should have been in better condition because they didn't have to go through the mail and because they were usually in pots and already off to a good start.

I saw a garden show yesterday where the landscaper paid $10 for a single daylily. Of course, it was in a pot and already had a bloom on it (gimmick). I recently got a reblooming daylily collection from SHN. After discounts, I essentially paid $15 for 10 daylilies. They are all doing great, but even if 8 of them had died, I would still be ahead of the TV landscaper.

Since I usually buy plants at half price from SHN and then get a $25-off the order total more often than not, I'm getting a LOT of plants for the money. On top of that, they replace plants that don't make it. So, yes, you're going to have some dead plants -- maybe even all of one type, which may be the plant's fault or it *might* be your/garden's fault, but I think it is still a very good value. I've looked at a lot of online places and have ordered from Wayside and Breck's, but I have not found any sites which are as consistently inexpensive as SHN, and I really haven't found their quality overall to be any worse than any place else, so I continue to buy from them.


On May 16th, 2010, nford added the following:

My experience with SHN started with a lot of plants in spring of 2009 and more in the Fall. Almost all of these were bulbs, rhizomes, or bareroots and some of these don't bloom until the second year, as noted in the following progress report:

Winners (all or nearly all came up):
----------------------------------------------

1. Snow Crocus Mix,
2. Mediterranean Pinks,
3. Reblooming Dwarf Bleeding Heart Blend,
4. Blue Grape Hyacinths,
5. Lavender Mountain Lilies (but no blooms),
6. Foxgloves (potted replacements for bareroots that did nothing; these are blooming now),
7. Daylilies, reblooming mix (2 sets of 10 - 100% made it),
8. Passion Flower Clematis,
9. Pink Bleeding Heart (replacements; blooming),
10. Magic Carpet Thyme (100% and blooming),
11. Blushing Rosie Evening Primrose (100%, half flowering; invasive - planted where it can run wild),
12. Astilbe bargain bag (100%, but no blooms yet),
13. Robina Lily Tree (100%, planted & bloomed 2009; got more last fall and 100% are growing),
14. Double Decker Coneflower (100%; got all single-decker blooms last year, which is odd; foliage is HUGE this spring, so we are hoping we'll get the doubles this year),
15. Mixed Columbine (100%, but only one has bloomed),
16. (1) Monarda 'Jacob Cline',
17. (3) Red Penstemon (100%)

Win Some, Lose Some (usually 50%-60% made it):
----------------------------------------------------------------------

1. Toad Lily Mix (i've just planted potted replacements),
2. Fire and Ice Tulip Mix (about half made it),
3. Brise D'Anjou Polemonium (1 of 2 survived)

Duds (did nothing or very poorly as noted):
--------
1. Dwarf Gaillardia,
2. Mixed Lungwor (I've recently planted replacements),
3. Lady Fern (replacement dudded too; planted near other ferns),
4. Hardy Glad Mix, (5 of 20 made it; only 1 bloomed),
5. Purple Wintercreeper (part of "Shade Garder" mix; highly invasive, so didn't plant it),
6. Spiderwort, Tradescontia Blushing Bride (0 of 2),
7. Bishop's Mitre (0 of 3),
8. White Blazing Star (no sign of life)
9. Egret Flower (originals did nothing; asked for a refund because of contradicting and complex care instructions, but was sent replacements instead; none of them came up; tried 3 times to post negative review on their site and none of those has come up either. Looks great, but DO NOT BUY!! SHN continues to sell this despite terrible reviews.),

Ordering:
------------

It is hard to track orders because SHN does not provide details of items ordered when they email your order confirmation, and they drop pages for plants from their site when they run out instead of just marking them as "out of stock", so you cannot go back to the page to see what you ordered.

I have suggested they provide details and leave pages up, but their response has been that they are no worse than other online nurseries. That's a poor attitude; better would be to try to emulate the company #1 in customer satisfaction - Amazon.com, not settle for being as bad as the worst.

Meanwhile, I save to disk the web pages of plants I order from them for future reference.
On May 16, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Sep 17, 2009 10:01 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Dear Valued Customer:

Thank you for your kind words; we greatly appreciate you taking the time to post this. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can; just give us a call or email us. We look forward to serving you in the future. Happy Gardening!"


Negative marsmomma
(1 review)
On May 15, 2010, marsmomma Chatsworth, CA wrote:

Posted on May 15, 2010, updated May 15, 2010
I really wish I had come here prior to placing an order with this company since so far, I haven't received what I would call good customer service. I placed my order on April 19, 2010 and was given a delivery date of 5/09/10-5/16/10. Since then I have checked the delivery date and it keeps getting bumped back. This is the current delivery date:

1 STELLA DE ORO DAYLILY
Delivery Estimate: 05/22/10 - 05/29/10
1 CHOCOLATE COSMOS
Delivery Estimate: 05/22/10 - 05/29/10
1 CLARA CURTIS FALL DAISY
Delivery Estimate: 05/22/10 - 05/29/10
1 BONFIRE BEGONIA
Delivery Estimate: 05/22/10 - 05/29/10

I called customer service today and was told that these were/are on backorder and that's why they haven't been delivered yet. This whole experience has been very disappointing because this company was recommended by some women on a message board I belong to. We all placed orders around them same time and several of them have received their orders while some like me are watching their delivery dates getting bumped back every week. Now it looks like I'll have to wait 2 more weeks, that is unless I check back next week to find that the delivery date will be bumped yet again. Overall this has been a very disappointing experience esp. with the lack of customer service. It would have been nice to know that the flowers were on backorder, just a simple e-mail would have been sufficient. But waiting 6 weeks for 4 flowers to be delivered is not what I expected.


On May 15th, 2010, marsmomma changed the rating from neutral to negative and added the following:

Positive Skok
(3 reviews)
On May 14, 2010, Skok Shelton, WA wrote:

Last year i ordered the Banana Plant deal, with blueberry, and a few other Odds n Ends. . . .All are thriving beautifully. SpringHill i believe is somehow related to Gurneys, as they seem to have the same deals, just SpringHill is maninly Flowers, no Fruit/Veggies.

Positive Chezca
(4 reviews)
On May 14, 2010, Chezca Hayward (Z8b-9a), CA (Zone 8b) wrote:

Posted on May 13, 2010, updated May 14, 2010
Posted on May 11, 2010, updated May 13, 2010
Posted on May 6, 2010, updated May 11, 2010
Posted on May 6, 2010, updated May 6, 2010
Posted on May 6, 2010, updated May 6, 2010
Posted on May 5, 2010, updated May 6, 2010
Posted on May 4, 2010, updated May 5, 2010
Posted on May 2, 2010, updated May 4, 2010
Posted on May 2, 2010, updated May 2, 2010
I'm trying out a host of new mail-order nurseries this Spring. Today, I ordered (for the first time) the following from SpringHill Nurseries (this is the order status as of last i checked):

1 MIXED FOXGLOVE
Delivery Estimate: 05/09/10 - 05/16/10
1 CLIMBING SHELL PLANT
Delivery Estimate: 05/09/10 - 05/16/10
1 GAY BUTTERFLIES BUTTERFLY PLANT
Delivery Estimate: 05/09/10 - 05/16/10
1 FORSYTHIA LYNWOOD GOLD
Delivery Estimate: 05/09/10 - 05/16/10

I have been reading a LOT of NEGATIVE comments about their shipping practices and I'm a little worried. BUT I promised myself that just for this season, i'll give them the benefit of the doubt and try to at least be patient. I will update when I receive this order as to the promptness and condition of the package. And once the plants have either established themselves or (hopefully not) die off one by one, I will give my overall rating. (wow, that paragraph there ma friend, is as close to being a professional and UN-psycho gardener as I'll ever be ^_^ I'm usually nitpicky about online nurseries and their shipping practices, but oh well we're gettin old :-)


On May 2nd, 2010, Chezca added the following:

Well, I guess old habits die hard. I checked my order status just for the heck of it:

1 MIXED FOXGLOVE
Delivery Estimate: 05/10/10 - 05/17/10
1 CLIMBING SHELL PLANT
Delivery Estimate: 05/10/10 - 05/17/10
1 GAY BUTTERFLIES BUTTERFLY PLANT
Delivery Estimate: 05/10/10 - 05/17/10
1 FORSYTHIA LYNWOOD GOLD
Delivery Estimate: 05/10/10 - 05/17/10

It now changed from 05/09 to 05/10... What is it with these people?!? I wonder if they even care at all if they lose new or prospective customers... I'm still trying to give them the benefit of the doubt although it IS getting a little harder everytime I check the order stats... Springhill Nurseries, is there anybody home?
On May 4th, 2010, Chezca added the following:

Really. Jeez. Here's my order status yet again:

1 MIXED FOXGLOVE
Delivery Estimate: 05/11/10 - 05/18/10
1 CLIMBING SHELL PLANT
Delivery Estimate: 05/11/10 - 05/18/10
1 GAY BUTTERFLIES BUTTERFLY PLANT
Delivery Estimate: 05/11/10 - 05/18/10
1 FORSYTHIA LYNWOOD GOLD
Delivery Estimate: 05/11/10 - 05/18/10

This is ridiculous. Maybe they really like to get negative ratings. This company is just sad. I'm am sooo tempted to just cancel my order, but I have to see it through. It's like this company is so bad that you really can't believe it until you experience the whole process with them... sheesh.
On May 5th, 2010, Chezca changed the rating from neutral to negative and added the following:

HAH! Another change! The joke is getting funnier and funnier by the day...

1 MIXED FOXGLOVE
Delivery Estimate: 05/12/10 - 05/15/10
1 CLIMBING SHELL PLANT
Delivery Estimate: 05/12/10 - 05/15/10
1 GAY BUTTERFLIES BUTTERFLY PLANT
Delivery Estimate: 05/12/10 - 05/15/10
1 FORSYTHIA LYNWOOD GOLD
Delivery Estimate: 05/12/10 - 05/15/10

As for them CONTACTING me? Not one email or phone call. The "response" they write on here are nothin but practiced standard replies... I wouldn't be surprised if they're computer-generated algorithms...
On May 6th, 2010, Chezca changed the rating from negative to neutral and added the following:

As of today, they've changed it back to 05/09. Let's see how long before they push it back again. SHN has not contacted me at all still and because they've changed it back to 05/09, I'm changing it to "neutral" until I see the plants

1 MIXED FOXGLOVE
Delivery Estimate: 05/09/10 - 05/11/10
1 CLIMBING SHELL PLANT
Delivery Estimate: 05/09/10 - 05/11/10
1 GAY BUTTERFLIES BUTTERFLY PLANT
Delivery Estimate: 05/09/10 - 05/11/10
1 FORSYTHIA LYNWOOD GOLD
Delivery Estimate: 05/09/10 - 05/11/10

On May 6th, 2010, Chezca added the following:

Just got a Dmail:

"Dear Customer,

I apologize for the trouble with the shipping of your order. Can you send me your account information so I can locate your order and have it shipped out right away."

Let's see if this holds true...


On May 6th, 2010, Chezca added the following:

Woohoo! I got a tracking number! Thanks, Donna! I will update my rating when i get the plants and if and when they thrive. Thanks again!
On May 11th, 2010, Chezca added the following:

I have a bone to pick with UPS! I just called them and they told me that I won't get my shipment until the 17th! That's almost two weeks in transit and i'm prettyly-didly sure that my poor plants are going to be DOA by then! So I called SHN and told them all about it (ok, I tattled on UPS). SHN told me that the other people whose orders shipped out the same day mine did (may 06th) already got their packages and that it shouldn't take that long for UPS to ship mine (2 dang weeks!). I believe SHN just because UPS admitted that my package shipped on the 6th but they're telling me that SHN opted for the slooowwwest shipping available. What a total BULL because if you check UPS' website on the types of shipments, the slowest one they have is a FIVE DAY ground. Now I'm thinking that since the bulk of SHN's negatory complaints involve shipping, UPS might be the culprit!

SHN, have your guys talk to UPS' guys. maybe some investigatin' is in order! ^_^

Oh and btw, SHN readily got me a reshipment TODAY. Cool beans! Thanks! and good karma to you :-)

On May 13th, 2010, Chezca added the following:

DRATS! So now UPS' website (and Donna) tells me my package has been shipped! Only guess what- I'm NOT THERE!$%@& So my poor plants are in a box on my porch waiting to breathe! Sheesh! It's your classic "good and bad news" all over :(...
On May 14th, 2010, Chezca changed the rating from neutral to positive and added the following:

Yes, POSITIVE! Not withstanding the LOUSY shipping issues, I finally got my plants yesterday ^_^! I was afraid they'd be DOA but surprise surprise when I opened the box- the packing was AWSOMENESS! They had the plants INDIVIDUALLY protected with a heavy gauge box PLUS air pillows! The size of the plants took be aback, they're the healthiest plants that I've gotten through mail order (and that's saying a lot since I've ordered from cottage farms to bluestone perennials to high country gardens).

Granted not all of them are SUPER healthy, the corkscrew vine was wilted and the foxgloves (tender plants) yellowed due to time in transit (even I can understand that [see post about UPS]). But the good thing about SHN is that when I called to tell them today not reship the WHOLE order- just the digitalis and the corkscrew vine will do, they're still sending me the entire package ^_^ cool beans! The lady told me to "think of it as an early xmas present" :-) (who am I to say no to FREE plants?!? ^_^)

All in all, if you don't mind the shipping issues and are just looking for HEALTHY well-packaged plants for a low price, then this is the place for you.
On May 14, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 3, 2010 6:24 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your feedback. We strive for 100% Customer Satisfaction. A customer service representative will be contacting you for your account information so we can check on your order for you.


On May 6, 2010 12:41 PM, Spring Hill Nursery (aka SpringHillNursery.com) added:

Thank you for your feedback. A customer service rep did contact you on May 3, but we will make sure they contact you again for help with your order."


Negative kaweldon
(1 review)
On May 13, 2010, kaweldon West Hills, CA wrote:

Not Impressed!!!

I placed an order back on April 20, 2010 and today is May 14th and I have yet to receive my order. SHN customer service department e-mailed me back on May 8th stating that they were shipping 4 out of the 8 plants that I purchased, and that it should be arriving between May 11 - 13th. When I contacted customer service this evening to inquire about my delivery, all she could tell me was, "that it is still in transit." Great Help!

Considering my order "ALLEGEDLY" shipped nearly 7 days ago I hope that the plants are still alive when I finally do receive them. I can't understand why its taken nearly a month for them to ship my order. I'm not impressed with the lack of service, and I will more than likely stick to buying from my local nurseries in the future.

Positive camarogirl
(3 reviews)
On May 13, 2010, camarogirl Wilsonville, NE wrote:

I am very happy with SHN. True, the shipping date did keep changing, but when I emailed them about this, I recieved a prompt (within 3 days) response, and all my plants shipped safely. I recieved my first two orders today, one more tomorrow. And I am elated! There is nothing like opening a box and seeing green, healthy green at that! All were packaged well, no shipping damage at all. I can't wait to see the plants coming tomorrow! I understand about shipping delays, but if it means I will get my plants more safely, 10-4, I have no problem with it. All my plants look strong, soil was moist, and no mold whatsoever! I am very happy with everything. One thing I might add, is that I had one slug and one snail in the soil of my hydrangea (I don't know if this is normal), I am not at all worried, plant is fine, and my garden is not at all mullusk friendly (they just dont survive well here), but it might be worth looking into for those gardeners that DO have slug issues... Thank you so much SpringHill, I am gonna order some more from you tonight! :)

Neutral nateastle
(1 review)
On May 13, 2010, nateastle American Fork, UT wrote:

I am going between positive and neutral. Overall my experiences with spring hill nursery (SHN) are positive, however there have been a few things that have bothered me. But I will start with the pros:

1. Lifetime guarantee, this is the reason I shop at SHN, I know if I mess something up or it doesn't work out I can call them and they will ship out a new one, with no hassle.
2. Quality products, most of the items I have ordered from them have grown well.
3. Great prices on items if you have a coupon. There is normally some sale that will get me to buy an item or 2 for my garden. It brings the price down to a regular nursery price but again, I would pay the little extra for the Lifetime guarantee. I don't know how many hydrangea's I have bought from a regular nursery only to have them fail leaving me to buy them again the following season.
4. Great phone support, anytime I have called about a question or issue the customer service has always been helpful.

Now the cons:
1. Shipping, there is a lot to be desired here. First there is no express or overnight shipping option, second, it seems no matter what they claim the delivery date will be on the order it will always change to a later date. I place an order in august of 09 in hopes all items would come in the fall, this was not the case. I received a few items but not my Josee Re-Blooming lilacs, I called customer service and they informed me they would ship in a couple of weeks. By the time the spring came they still did not ship and the date kept on moving back. I emailed customer service and they said they would ship by a certain date, the date came and went, so I emailed customer service again and they finally shipped.

2. Slow email response time, When I emailed customer service it seems it always took 3-5 days for a response. This makes it hard to communicate you questions back. If you want a response, call them they have always been really friendly on the phone, but I am normally a calm guy and try not to sound to frustrated.


On May 13, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 13, 2010 1:28 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:


On May 13, 2010 1:41 PM, Spring Hill Nursery (aka SpringHillNursery.com) added:

Thank you for posting. Your feedback is appreciated to help us better serve our customers in the future. We apologize for any inconvenience.
"


Positive awatts
(2 reviews)
On May 12, 2010, awatts Berwick, ME wrote:

I placed two orders with SpringHill this spring. One for two citrus trees and one banana tree and another with strawberries and perennials. The ship date did move about a bit, but as I am not terribly in need of the plants and comfortable enough to plant them when they got here so I didn't stress. Once they shipped and I got the UPS tracking number I was concerned, as they started from OH midweek and while its normally only a couple days to ME from OH, the weekend allowed the plants to sit in a warehouse instead of moving constantly. I've never seen a live goods company ship midweek or later, most strive for Monday/Tuesday. I was further concerned when I realizes the cheap UPS ground shipping is the one that ends up at the local post office for delivery. My mail person isn't the greatest, but I was able to meet her at the mail box since I knew they were coming.

The bare root poppy is starting to sprout but its a bit early to tell if it will take. The coneflower has doubled already, even though a couple leaves were yellow when I got it. The strawberries are doing well so far as well, although it was hard to separate out 25 plants from the bundle you get.

The orange tree is doing well, seems to be adapting and no leaves were lost. The banana is doing ok, couple leaves were yellowed and damaged in shipping, waiting to see how it does. The lime came with super wet soil and flies and molded over the first full day out of the box. After stripping it of soil and re-potting its doing well, no leaves lost and no flies so I will wait and see if it takes as well.

I'm a very happy customer, and will remain so providing my flowers come out the proper colors. Definitely a bargain compared to the local greenhouse or home improvement store when looking for specialty plants or exotic varieties.


On May 12, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 13, 2010 12:11 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for feedback. We appreciate you taking the time to share your experience with us. Happy Gardening!"


Positive daisybear8049
(1 review)
On May 11, 2010, daisybear8049 Hamden, CT wrote:

I placed some orders last year: spring and fall arrival, and then another I just received last week. Last years orders were packaged so beautifully, the plants looked healthy. However, many of these plants failed to survive and were very healthy when I planted them. Had already placed another order in Feb.--arrived last week--to put it mildly, the difference between this shipment and the others were like night and day! One bareroot plant was so scrawny--$8 of $10 for a twig. I emailed them, and told them that b/c majority of last year's perennials did not survive, and due to the state of most of the new plants, that I would no longer do business with them. I had requested only replacements of a few, willing to take a loss--I received 3 emails w/in 24 hours(after the confirmation of my first email)-they were actually invoices for all of the plants they are replacing--from 3 different shipments-which totaled 8 replacement plants, not just the 3 I asked for! said I would not seek reimbursement for all of them, as I did not want to take advantage-but, they really do stick by their 100% guarantee! I hope the replacements will do well! I'll keep DG members posted! Some won't arrive until next year, but at least for now, I don't need to spend extra money to fill in the empty spots in my garden--that makes me very happy!


On May 11, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 13, 2010 12:08 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for posting. We appreciate you taking the time to share your experience with us. Happy Gardening!"


Negative kmchitchat
(1 review)
On May 10, 2010, kmchitchat Euless, TX (Zone 8a) wrote:

I chose Spring Hill Nursery because of several people in my area that purchased items from them and had those items THRIVE. I'm not a novice gardener, yet I was not so lucky with my purchases. I got 2 different items, both well suited for my zone, yet the live plants died and the roots molded over! Repeated emails to them asking for a REFUND went unanswered; when I finally got a response I was told that refund checks had been ordered. I had specifically asked for a credit card refund. I called the company directly, who proceeded to give me several different stories in 15 minutes:
1. sure - a credit card refund is no problem. Please HOLD while I look for instructions on how to do this.
2. sorry - upon further review, we can see that the refund check order was entered incorrectly so we have no choice but start from scratch and issue a credit card refund. Please HOLD while I get those instructions.
3. congrats - upon even futher review it seems that your refund is bigger than you initially thought! we'll begin processing your credit card refund if you can HOLD.
4. sorry - it seems that once a refund check order has been placed we are unable to issue a credit card refund.

WAIT A MINUTE!! You just told me that the refund check order was entered incorrectly...are now you're telling me that it's valid???

5. well, it now appears to have been entered correctly.

This company has shoddy products, incompetent customer service, and I STILL have not received my refund checks!

Steer clear of Spring Hill Nursery!


On May 10, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 13, 2010 1:27 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. I apologize for the mis-communication and a customer service representative will be contacting you for your account information and take care of your refund for you."


Positive jbrickm
(3 reviews)
On May 9, 2010, jbrickm Atlanta, GA wrote:

My friends and neighbors are all complimentary of my Spring Hill Roses.

I bought 6 Apricot Princess, 3 each of Red and Pink Freedom Hedge roses in March. The Apricot roses came in small pots while the Hedge roses were bareroot. All roses were well packed and appeared in great shape.

I planted all of them along a border with my neighbor, in a well prepared, soil amended flower bed with the recommended spacings. I used the Bayer all in one rose treatment when the leaves appeared.

Now they are blooming like crazy! The Apricot Princess Roses are so fragrant and a bee and butterfly magnet. Plus they are spreading vigorously.

I'm satisfied as a first time Spring Hill customer.


On May 9, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 10, 2010 5:26 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for posting and your kind feedback. We appreciate you taking the time to share your experience with us. Happy Gardening!"


Neutral Flower_addictnc
(4 reviews)
On May 6, 2010, Flower_addictnc Valdese, NC (Zone 7a) wrote:

Posted on September 15, 2009, updated May 6, 2010
Ordering from Spring Hill was my first plant via mail expierence.

I decided to take advantage of their 1/2 off your order deal to order a large amount of plants for half of the price.

On April 12, 2009 I placed an order for $132.90 after the 1/2 off. Since the catalogs say ESS (expedited shipping service) I assumed that my order would arrive soon. It didn't arrive until the end of May/early June. After many calls to the company it seemed that certain items were on backorder then those would be in, and other items would be on backorder. However, I dont know if this is the norm for a large order placed during a time that an influx of orders was happening for the company. Not a complete negative it wouldnt stop me from ordering from them. I just plan to order earlier. Also, I recieved excellent customer service.

Items that I ordered that tanked were Mixed Dwarf Lupines, Brilliant Miniature Hollyhock, Blue Butterfly Delphinium, and Burgundy Gaillardia. It was easy to place a call (recieve excellent customer service), and have replacements or different items sent in their place. Replacement plants are due to arrive early October.

The Gay Butterflies Butterfly Weed was less than impressive. I recieved 3 plants one is white and grew to 24" tall. The other two are 6-8" tall and orange. I believe that they are regular/native butterfly weed. Which grows wild here in fields, and is identical to the mini plants I have.

Desmond carnation didnt bloom this year, and are slow to grow in general. However, I read on their customer reviews on their website that this is norm for people who had them blooming the 2nd yr.

Balloon flowers awesome!!! Ordering more with pink ones in the mix too.

I ordered the Blue and White Phlox Duet which was supposed to be potted. They ran out, and bareroot was sent. It is supposed to be 2 Caroline Vanderburg and 1 David phlox. I recieved two hot pink phlox that was supposed to be blue Caroline Vanderburg. The David has grown little, and hasnt bloomed so I shall see on the color. I didnt complain to company as pink is nice. But it wasnt what I ordered.

The Candy Lily hasnt bloomed yet either. Still waiting to see that plant in action.

Overall, Spring Hill has excellent customer service. Good sales/prices, good variety of perennials, and they were all shipped to me in excellent condition.

I would order from them again, and have.

Zone 7a


On May 6th, 2010, Flower_addictnc added the following:

Everything has taken off this year, and is growing well. I recommend planting in the fall with enough time for the plant to establish itself before winter. My plants that were planted last fall are doing way better this spring/summer than the plants I planted during spring time. I prefer fall planting!
On May 6, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Sep 17, 2009 9:59 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Dear Valued Customer:

Thank you for your kind words; we greatly appreciate you taking the time to post this. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. We look forward to serving you in the future. Happy Gardening!"


Positive dparker
(3 reviews)
On May 6, 2010, dparker Salt Lake City, UT wrote:

I have ordered plants from Springhill for the past 4 years. Please remember that you get what you pay for. Springhill's plants are young and usually not established. This can work nicely to your advantage - the plants will grow, and usually thrive, in your native soil. Please refer to the plant size in the catalog. You will NOT receive gallon size plants. The plants will take a year or two to achieve their full potential. Springhill has always stood behind their plants. If something has failed to thrive, even two years after planting, all it takes is a phone call to their customer service center and new ones are on the way.

One thing to remember when planting bareroot plants, they have been out-of-the ground for quit a period of time. If you will soak them in water for at least an hour, it will hydrate them and they will not be so "shocky" when planted.

Please remember when you call Springhill that you are calling a call center. The representatives generally do not offer gardening advice. However, they have been kind, and courteous.


On May 6, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 6, 2010 12:57 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for posting and your kind feedback. We appreciate you taking the time to let us know your experience with us. Happy Gardening!"


Negative NataliaD
(1 review)
On May 4, 2010, NataliaD Baltimore, MD wrote:

I ordered few items with SpringHill Nursery. Bargain bag of 6 ground covers - got 6 plants, but only 3 varieties and plants were in bad condition. 5 new heurcheras mix - 5 pots but only 2 or 3 varieties, very unspectacular, the pots not labeled. What I found really bad is that when I tried to post a negative review on these items it did not work, though I tried several times!!! Will not order from their site again and would advice not to believe the reviews posted there, maybe they do not post negative ones.


On May 4, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 5, 2010 10:23 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your feedback. We strive for 100% Customer Satisfaction. A customer service representative will be contacting you for your account information."


Positive fiveoakshill
(1 review)
On May 3, 2010, fiveoakshill Clements, CA wrote:

Positive rating based on 2007 experience. I purchased from SH in 2007 and my experience was very satisfactory. My order included many of the pre-planned sun gardens they had at that time as it was my first undertaking in gardening, was I glad I did. The pre-planned gardens made it so easy to create many nice professional but not run-of the-mill looks. All of my gardens have done very well and getting prettier every year. In additional to the pre-planned gardens, I also purchased several collections of their mini roses and freedom hedge roses, all are great show stoppers and almost carefree performers. Of cousre not all of what I ordered survived the first planting, but SH replaced them without hassle, as the season heated up, although some of the replacements arrived DOA, I didn't request for more replacements as it was alright for me since I was already happy with my more than 90% success rate from these plants.
Now in 2010, I'm a little late but ready to undertake another huge garden project again and placed a small order from SH and a rather larger order from its sister company Michigan Bulb (first time with these folks). These orders were placed just last week, so far the delivery estimate dates have been pushed back on a daily basis.....so I'll report back as this develops further, hopefully my rating will stay "Positive".
I also put in an order with BulbsDirect, great prices but yet to determine how the bulbs and service will fair. Will provide feedback on all separately when my orders arrive.


On May 3, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 3, 2010 6:20 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. Thank you and Happy Gardening!"


Negative ImBroken
(1 review)
On May 1, 2010, ImBroken Mount Dora, FL wrote:

This is my first time ever ordering plants online. I placed an order on April 20th using the promotion code for 20 dollars off of 20 dollars to try them out. The money came out of my bank account 2 days after I placed my order. After seeing my arrival date move back day after day I emailed customer service to see if I could get a date my plants would be shipped and got no response. I waited a few days and emailed them again. I finally got a response today to my last email which was 5 days ago. The email reply I got was to let me know that all the plants I ordered where on back order and they were currently unable to provide an estimated ship date.
I replied back to the email to cancel my order and I do expect a prompt refund to my bank account since they don't know when they would get the plants in that I ordered or when they would ship once they did get them in. I am highly disappointed that I will not be getting my plants since one of them I have never found in local nurseries and was very happy to find it on their website.
I am sure they get quite a bit of orders but it should not take five days to reply to a customers email about their order. Also if you want to call them to find out about your order you have to call long distance. I don't understand in this day and age why they do not have an 800 number for customers to call to check on their orders?
One would think that a company that has been in business as long as they have would understand supply and demand especially when they do a promotion like the one I ordered under to get new customers. Over all not a good first time experience for me and I will stick to buying my plants locally.


On May 1, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 4, 2010 3:12 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post. We strive for 100% Customer Satisfaction. We are always here to assist any way we can. A customer service representative will be contacting you for your account information."


Positive Sadaajit
(1 review)
On Apr 29, 2010, Sadaajit Walnut Cove, NC (Zone 6b) wrote:

Have ordered twice from them this spring. First time the plants came very quickly. All the plants were well labelled and easily identified. All the plants had good healthy roots and two were already sprouting. I put three of them in one gallon pots, since the garden they are going in isn't ready, yet. One I planted in place in my mailbox garden. All four came up well. The geranium has already bloomed beautifully for such a tiny little plant. The gallardia, which is out by the mailbox, has a bud on it right now.

Second order took longer to receive and have only received part of it. However, it is the peak season for nurseries so sort of expected that. I checked online once and was easily able to see that my order had not been sent yet. As soon as the first half of my order shipped I received an email so I could be on the look out for the package. Received the package today. All the plants look a little weary from the travel, but all have fine healthy roots. I have put them in pots also, as I have a lot of soil prep to do, but when the plants are on sale you have to buy them and then take good care of them until their new home is ready.

I have ordered from Spring Hill several times in the past. Once I lost most of the plants. They immediately replaced all of them without any hassle.

I think this is a great company. They do their best to send out healthy plants (can't control what happens to them in transit). Have replaced them without any hassles when they failed. They offer great sales several times a year and have a nice selection of plants. The information about the plants on their web site is accurate, to the best of my knowledge, and I used to order perennials for a garden center.

My only nit is that they are selling a few plants that in some areas of the country are considered invasive. They should mark them so that people in those areas won't buy them.


On Apr 29, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 4, 2010 3:06 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post. We do our best to ship the best quality items to our customers and your feedback helps to ensure this. Thank you and Happy Gardening!"


Negative littledani
(1 review)
On Apr 29, 2010, littledani Delaware, OH wrote:

All i can say is shipping from here sucks!!!!!! I ordered a couple of trees about 2 weeks ago and they still haven't even sent them out yet. They charged my card 2 days after the order but now it has been 2 weeks and I still have no idea when they will be sending my stuff to me.

Seems to me that they don't want my buisness with services like this.


On Apr 29, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 4, 2010 3:14 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post. We strive for 100% Customer Satisfaction. We are always here to assist any way we can. A customer service representative will be contacting you for your account information."


Positive User1920
(2 reviews)
On Apr 28, 2010, User1920 Harrisburg, PA wrote:

I ordered a number of items from Spring Hill in the spring of 2004 - a variegated weigela, a hardy carnation collection, and several clustered bellflowers.

I planted the weigela in what should have been favorable conditions according to both the info from Spring Hill and independent internet research. For some reason it died. Spring Hill sent me another one the following spring, which I planted in the same place, and which also died. Spring Hill sent me yet another one, which I planted elsewhere, in what should have been less than ideal conditions. It's living, but it hasn't flowered as much as I would have liked, but I think that's probably mostly due to the relative neglect with which it's been treated. Anyway, despite my being somewhat embarassed or reluctant, I asked twice for a replacement and Spring Hill sent me one. Kudos to them.

I also had to ask for replacements for some of the carnations as they did not survive the first year. Spring Hill sent me those replacements the following year, easy as pie - just called them and told them that some of the carnations died. All of the carnations died that next year, but I didn't bother calling for replacements because I decided I didn't really want them anymore.

The clustered bellflowers have been doing fine every year since they were planted.

I had a good enough experience with Spring Hill that I ordered (I think from them) a miniature rose bush collection a year or two later. I recall some of those dying and being replaced, too. Most of those are dead now, but that's a combination of rabbits and letting my wife be in charge of them.


On Apr 28, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 4, 2010 3:04 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post this. We do our best to ship the best quality items to our customers and your feedback helps to ensure this. Thank you for your feedback and Happy Gardening!"


Neutral oona0
(4 reviews)
On Apr 28, 2010, oona0 Wilkes-barre PA,
United States wrote:

Honestly I'm having a hard time choosing Positive or Negative on this company so here I am Neutral. I have just as many good things to say about this company as well as bad.

Positive
They are a 24 hour customer service line.
They stand by their satisfaction policy.
They use UPS shipping and give tracking numbers.
They send you an email letting you know when your item was shipped.
75% of most bulbs and bare root plants they send you do grow.
Yes I will still do business with them again.

Negative
Don't buy trees from this company without knowing the following:
1. If you think your going to get a nice thick healthy tall tree. Your in for a rude awaking. Buy your trees where you can see them in person.
2. Most plants they send are bare root. That means they send you a tree that is sleeping. It arrives as a twig/stick with NO dirt. This can be quite alarming if you never ordered before.
3. Their shipping / quality assurance department, You would think they have the visually impaired working for these departments. The quality of the trees are very poor. And often arrives broken, dis-formed, shorter then advertised or dead.
4. They do stand by there satisfaction policy however it takes awhile for the item to be reshipped.
5. I had my order reshipped quite often from this company and it's partner company's 4 to 5 times. The percentage rating I give is 3 out of 10 or a 30% chance of getting a tree that will be satisfactory at best.

Check your time zone if you want a clear, knowledgeable speaking person on the phone. They out source there calls.

All the positives are good enough for me. Buying tree's are a nightmare. There customer service can be a little more knowledgeable but over all there policy and hours make up for it.


On Apr 28, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 28, 2010 1:37 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post this. We do our best to ship the best quality items to our customers and your feedback helps to ensure this. Thank you for your feedback and Happy Gardening!"


Neutral JWWC
(12 reviews)
On Apr 27, 2010, JWWC South Bend, IN wrote:

Posted on April 25, 2010, updated April 27, 2010
Posted on April 23, 2010, updated April 25, 2010
I have placed several smaller orders from Spring Hill over the last year. The plants have grown nicely and I wouldn't hesitate to place further orders. I had one plant that never came up and it was promptly replaced. My only suggestion for Spring Hill would be to speed up the response to customer service e-mails. It generally takes several days which, in my opinion, is longer than it should.


On April 25th, 2010, JWWC changed the rating from positive to negative and added the following:

I had been happy with Spring Hill until this morning. I had placed another order which when checking out showed one price. However, today I noticed that they actually billed me a completely different price for the order. I have contacted them to cancel the order prior to shipping as I will not do business with a company operating in that fashion.
On April 27th, 2010, JWWC changed the rating from negative to neutral and added the following:

A customer service representative has indeed contacted me. I will update as a solution is hopefully worked out.
On Apr 27, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 26, 2010 6:07 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post this. We strive for 100% Customer Satisfaction. I am sure that this can be corrected. A customer service representative will be contacting you for more information. We apologize for the inconvenience."


Negative BopnRoses
(2 reviews)
On Apr 27, 2010, BopnRoses Howard Beach, NY wrote:

DO NOT ORDER FROM THIS COMPANY. I placed a large order last spring. The plants arrived looking half-dead and very small and unhealthy. I tried to revive them by planting. After awhile, most of the plants wilted and died. I contacted SPRING HILL and asked for a partial refund of $69. They emailed me and said the "checks in the mail" To make a long story short, it has been more than 6 months and I have not received my refund. Worse yet, they now do not reply to my emails. On several occasions, they told me that the check was issued and mailed and the check was reissued and my address verified. I never received. They obviosly were hoping to wear me out by giving me this ridiculous explanation. Obviosly they never were going to send me my refund. Stay away from SPRING HILL. There are many other reputable dealers on the internet that stand by their guarantee. DON"T BE FOOLED AND BECOME A VICTIM OF THIS UNREPUTABLE COMPANY!


On Apr 27, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 28, 2010 1:43 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post. A customer service representative will be contacting you for more information and make sure you receive your refund."


Neutral goldilocks0613
(9 reviews)
On Apr 26, 2010, goldilocks0613 Conroe, TX wrote:

I have purchased from SHN in the past, but this year, I have been really disappointed. I purchased coneflowers which have failed to sprout. I also purchased a angel trumpet collection. One was practically dead when I received it, and was replaced promptly by SHN. However it is very frustrating to have to keep contacting them to get replacements.
I will not make the mistake of ordering from them again.


On Apr 26, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 26, 2010 6:03 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post this. We apologize for the inconvenience and a customer service representative will be contacting you about your order."


Negative LauraNewbie
(1 review)
On Apr 23, 2010, LauraNewbie Baltimore, MD wrote:

Posted on April 18, 2010, updated April 24, 2010
I live in an inner-city environment, and wanted to plant some small perennial gardens on my tiny patch of green. There aren't real nurseries less than hour's drive from my house, and those that exist charge a premium because of the lack of competition. In addition, their selection was limited and the staff seemed to busy to help someone like me who really didn't know what she was looking for.

I became interested in ordering from Spring Hill Nursery instead of buying locally because the webpage was easy to understand for a novice gardener like me. They had many specials that allowed me to order all the plants I wanted for my garden, and the selection to let me substitute some plants that were out of my price range.

I decided to order from SHN because when I called to ask a shipping question, I spoke to a real person who took the time to answer all of my questions. Again, I live in a city environment, so I was very worried about the delivery man leaving the plants on my stoop. The customer service person explained to me that all the plants are very small, how they are packaged and shipped, double checked the appropriateness of the plants for my growing zone, and helped me figure out a delivery plan that worked for my job schedule. Every call to costumer service since then has gone without a problem.

I will post again when I receive my plants and can see the condition they arrive in. But so far I am very happy with the experience.


On April 23rd, 2010, LauraNewbie changed the rating from positive to negative and added the following:

After receiving half of my order, I have to change my review to negative. While the initial customer service at Spring Hill was wonderful, their execution was poor.

First, when I placed the order, I spoke to someone in customer service about whether the plants could be shipped to the local UPS station, as I live in an inner city environment and I was worried about the plants being stolen if left on the porch. I was told that a note would be put in my account that the packages were to stay at the UPS station and not be delivered to the home address, and when I received my UPS tracking number, to call and check with UPS to make sure they held the package at the shipping station. This was an easy situation to accommodate, they told me. However, when my package shipped, I found that no note was put in my account, the package was being shipped to my billing address, and that, since UPS considers packages the property of the "sender" until they try to deliver once, there was nothing I could do about the situation. I called customer service at SHN to ask if they could call UPS to have the package rerouted, but I was told that they couldn't do that and they wouldn't even try because they have no ability to make outgoing calls. Basically, I was told that it was out of their hands, and that I just need to hope things worked out all right. I had to leave work early that day to try to intercept the UPS deliveryman. The package had been left at my door.

Second, I told an approximate shipping date on their website, and planned to have a gardener come several days after the last possible arrival date. He would help me make the garden beds and we would plant the plants together on the weekend after the plants were schedule to arrive. Then, I rechecked the status page to find that shipping had been moved up almost a week, leaving me in a snafu about planting because the plants would now arrive long before the garden beds were prepared. But, thinking things happen, I moved up the date the landscaper would come and thoughts the problems were over.

However, I checked the website again, and found that they had split the order into two shipments, nearly 2 weeks apart. So now half of my plants are arriving after the landscaper is booked, and half arrived a week too early and needed to be stored instead of planted immediately. This all could have been avoided if Spring Hill would have just stuck to the original shipping date. Furthermore, when I called to ask if they could at least have the 2nd half of the shipment sent to the UPS station, they told me that the packaged had already been packed and sent, and again there was nothing they could do about it. However, regardless of what the customer service rep said about the status of the package, the plants were not actually sent out (according to their UPS tracking label) until four days AFTER I called asked them to at least fix the shipping address on 2nd half of the package. So, again, I was basically told to deal with the problem, and their company continued to do whatever they wanted to do.

Finally, when I received the package, I double checked the packing slip to make sure they at least sent me what they said they would. At first (being a novice gardener), I was concerned about the plants. I knew what to expect with bare roots, and was initially happy that each plants was packaged individually and clearly labelled. However, it quickly became apparent that the quality of the plants varied greatly from package to package. Some plants were well-packed in soil/sawdust and the root systems were large. Others were small, poorly wrapped and I was worried that they would die or dessicate before I could plant them. Never-the-less, the packing slip was accurate for what was in the box. HOWEVER, now that I have the shipping information for the 2nd shipment, it is apparent that they haven't completed the order! 24 plants are missing from the 1st shipment (I ordered 2 phlox collections with 12 plants each), and they are not listed on the packing slip for the second shipment. Ie, I will not receive them in time for the planting day with the gardener, and I likely won't receive them at all unless I call SHN customer service AGAIN.

So, overall, while the purchasing side of the transaction was smooth, everything after that has been frustrating. Customer service was inaccurate in the information they provided about shipping. My shipping date was moved too often to plan planting around. . My order was incorrectly filled, and half of it is missing. Too many calls to customer service were necessary to receive the order I wanted. And with the variation in the quality in the roots I received, I also wonder how many of these plants will grow....which will of course require further calls to customer service.

I would not recommend this company to others.

On Apr 23, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 19, 2010 4:44 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to post. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. Happy Gardening!


On Apr 26, 2010 6:10 PM, Spring Hill Nursery (aka SpringHillNursery.com) added:

We appreciate you taking the time to post this. We strive for 100% Customer Satisfaction. I am sure that this can be corrected. A customer service representative will be contacting you for more information. We apologize for the inconvenience."


Positive egardens
(9 reviews)
On Apr 23, 2010, egardens Hutto, TX wrote:

Visited the site and was offered a deal I could not pass up. $10 off a $20 order and free shipping. My three bushes came (for $3.41 cents each delivered) and they look very green, moist, and healthy. They are a little bigger than I was expecting based on the price, about 3/4 foot bushed out and all in their pots with dirt. Even the rose bush looks fresh and has green leaves all over it. I feel like I got a great deal. I am trying out different companies this year, and to be honest, these plants from Springhill are actually the best looking and best value I have received so far.


On Apr 23, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 26, 2010 6:01 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We greatly appreciate you taking the time to post this.Thank you for your feedback and Happy Gardening!"


Positive DjG1234
(1 review)
On Apr 18, 2010, DjG1234 Nixa, MO wrote:

My daughter ordered a pre-planned shade garden for her yard 2 years ago from Spring Hill, and all of the plants are doing great. I was ready to replace sod with perennials this year and I ordered a very large number of plants for the first time this year from Spring Hill Nursery. The plants I received are beautiful. I wanted the pre-planned perennial gardens as I didn't want to take the time to design my own, or spend the time (or gasoline) shopping for plants to duplicate the garden plan I had seen.
The pre-planned garden offered in the catalog was just what I wanted. I am in the middle of planting, and the plants are beautiful. I received them about 4 days ago, and they appear to have grown just since I received them.
I also had no packing slip or planting directions in the box (it had been opened for inspection and apparantly the paperwork was somehow lost in the shuffle). I emailed Springhill and within 48 hours I had a copy of the planting instructions for both of my pre-planned gardens, with a note to remind me that all of the plants are guaranteed. Their quick response, and the beautiful condition of the plants is greatly appreciated!


On Apr 18, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 19, 2010 4:40 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We greatly appreciate you taking the time to post this. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. Thank you and Happy Gardening!"


Positive toofewanimals
(3 reviews)
On Apr 16, 2010, toofewanimals Trenton, MI (Zone 5b) wrote:

I was leary of ordering with all the negative ratings here on Watch Dog, but with their coupon, I thought I would give them a try. I ended up being very pleased. I had fantastic comunication, they shipped fast and everything came well packaged and healthy.

One of the plants I ordered was a Pee Gee Hydrangea, it has a good root system and is larger than I expected, a good 4 ft.

I would order from them again.


On Apr 16, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 19, 2010 4:36 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We greatly appreciate you taking the time to post this. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. We look forward to serving you in the future. Happy Gardening!"


Neutral cbarrett64
(5 reviews)
On Apr 15, 2010, cbarrett64 Meridian, ID (Zone 6b) wrote:

I purchased a weephing lavendar redbud. The picture looked so pretty, but the tree was $69. I used a $25 coupon, which brought the price down. The stick arrived within a few days of notification. The stick was pliable, so I went ahead and planted it. It has been several weeks, and I think I am finally seeing something where the branches had been cut. Considering the cost of the tree, and the size, I cannot say it was a good value. I will have to wait and see how it does over the next few months and decide whether to change my review from neutral to negative or positive. I am a little reluctant to purchase anything else from them, but really wanted a weeping lavendar.


On Apr 15, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 19, 2010 5:03 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We greatly appreciate you taking the time to post this. We strive for 100% Customer Satisfaction and have a lifetime guarantee on our plants. We are always here to answer any questions you may have or assist in any way we can. "


Negative brechtgarten
(1 review)
On Apr 14, 2010, brechtgarten Canoga Park, CA wrote:

I called this company to ask why I should order from them and pay 2-5 dollars more per plant than my local nursery, plus shipping. The salesperson curtly replied that she couldn't answer that question and that the decision to purchase from them is entirely up to the consumer. When I asked whether anyone at the company could answer that question, she said no. A business that cannot articulate why their product is better and worth the additional cost is suspect. Say something, say anything, but don't say 'no comment'.


On Apr 14, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 14, 2010 3:58 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. Spring Hill has been America's favorite mail order garden center since 1849. We guarantee all of our plants to be true to name and to reach you in perfect, healthy condition. If, for any reason, you aren't pleased with any plant upon receipt, after planting or once it grows, just contact Spring Hill anytime - no time limit- for as long as you garden. No need to return any plant. We will refund every cent you paid for that plant or send you a replacement without charge - whichever you prefer. This guarantee, as well as our 160+ years experience and excellent reputation is something many local nurseries can not offer.


On Apr 15, 2010 10:01 AM, Spring Hill Nursery (aka SpringHillNursery.com) added:

We appreciate your feedback, in pinpointing an area that needs to be addressed in the training of our agents. Our company is based on 100% Customer Service. We are trained and qualified to answer any questions you may have or assist you with any problems that may arise. Please accept our apology for any inconvenience we may have caused you, and we ask that you consider giving us one more opportunity to provide you with world class service."


Positive lizbal4
(3 reviews)
On Apr 12, 2010, lizbal4 Peabody, KS wrote:

Way to go Springhill. This year is far better than I've ever had doing business with them. The plants were strong, healthy, beautiful! The packaging was impressive! Communication was terrific!

I had ordered several Salvia and Aruncus...both species...ALL plants were perfect!

I WILL order again! :)



On Apr 12, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 14, 2010 4:12 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. We do our best to ship quality plants to our customers and we do offer a lifetme guarantee. Happy Gardening."


Positive Indie
(9 reviews)
On Apr 12, 2010, Indie Medway, MA (Zone 6a) wrote:

I ordered 6 golden sedum plants. They arrived well packaged and in good shape.


On Apr 12, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 14, 2010 2:40 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. We do our best to ship quality plants to our customers. Happy Gardening."


Positive syntax
(1 review)
On Apr 11, 2010, syntax Biddeford, ME wrote:

Posted on March 11, 2010, updated April 11, 2010
Posted on March 10, 2010, updated March 11, 2010
I just placed an order for 21 Bare Root Freedom Hedge Roses from Spring Hill Nursery yesterday. I'm a little concerned considering all the negative reviews about dying plants, late shipments etc. I'm not sure if I would of placed an order if I would of seen these reviews first. I'm crossing my fingers and hoping for the best and will keep you up to date. The plants are scheduled to ship the week of April 14th. I'm not exactly sure what to expect for the size of the plants, but I'm hoping after a nice long soak and planting in humus enriched soil that they will begin growing fairly quick. More to come...


On March 11th, 2010, syntax added the following:

Thank you for your reply. I hope that everything goes well and I enthusiastically change the feedback to positive sometime in April. I'm looking forward to receiving and planting the roses next month. Very exciting.
On April 11th, 2010, syntax changed the rating from neutral to positive and added the following:

I'm very impressed with the quality of customer service that I received through Dave's Garden by Donna (a SHN CS representative). She was timely with her reply's and very helpful.

My 21 Freedom Hedge Rose's arrived a little earlier than I anticipated; however, I was ready to plant them once they shipped. The roses were in excellent condition with an extensive root system and many thick and healthy canes. The roses were beginning to come out of their dormant stage and were already shooting out new growth. They have only been in the ground for about a week; however, they look healthy and are continuing to show new growth.

I had a very positive experience with SHN and will be doing business with them again.
On Apr 11, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Mar 11, 2010 11:42 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. Please let me know if you need any assistance. Happy Gardening!
"


Negative ginnyjf
(1 review)
On Apr 10, 2010, ginnyjf Washington, MO wrote:

Be extremely wary of this company!!

We ordered from SH ten years ago, despite my husband's misgivings, because we had a shady area in our yard and I wanted an easy-care garden at a reasonable cost. We ordered a shade foundation garden and it is still gorgeous.

Based on that experience, we ordered three ornamental grasses from SH last year. When they arrived, after a long shipping delay, they were just dry, dead-looking bundles of roots. Nevertheless, I planted them according to instructions and kept them well-watered, but a month later they had shown no sign of any growth at all. I called SH and the customer service rep would not even consider issuing a refund because "I hadn't given the plants a chance."

We went to a local nursery and bought three similar ornamental grasses and planted them near the SH grasses so our planting area wouldn't look so empty and ridiculous. Another month went by and the locally-purchased grasses were thriving and growing well and the three SH grasses were still dead little bundles about two inches high. I called once again and another customer service rep refused to discuss a refund. At that point, I gave up because we weren't out that much money.

This spring, our locally-purchased grasses are gorgeous and quickly sending up lovely green growth, while our SH grasses are - you guessed it - still tiny little dead bundles. I'm giving up on the SH grasses and the company itself. It's really a shame because I love my shade garden so much but I'm not risking any more money with Spring Hill.


On Apr 10, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 14, 2010 2:44 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post. We strive for 100% Customer Satisfaction. We are always here to assist in any way we can. A customer service representative will be contacting you about your order. We do offer a lifetime guarantee on all our plants."


Neutral EBurks
(1 review)
On Apr 9, 2010, EBurks Hazen, AR wrote:

Posted on April 8, 2010, updated April 9, 2010
After some heavy debate, some encouragement from a friend, and placing an order last year then canceling it due to fear of what I had read about the companies. I placed a mail order with Springhill and Brecks Nurseries in early to mid March of this year and received an email shortly after with my order information and a link to check the status of my order from Brecks. When I checked the status it stated that my shipment would ship on 4/8/10. a couple days later after not receiving an email from Springhill I called and asked if they had received my order form. After looking in their computer system she stated that she had an order and continued to tell me what was in the order...It was what I had ordered with Breck's NOT what I had ordered with Springhill (I did not know that these companies were sister companies) I told the representative as much and she stuttered completely to only state that they had NOT received the order for S.H. The next morning I had an email confirmation. I also checked the status of this order and it stated that it would ship on 4/8/10. I was happy and thought WOW that IS pretty fast. To my disappointment the next morning the delivery date had changed. Then the NEXT morning it changed again .I then sent an email to both companies asking for a solid delivery date and I received a email back from both companies that were verbatim to the other. Here's what they said. Private info has been deleted.
"Dear E., Thank you for your email. I apologize for the inconvenience. I have reviewed your account and see that you should receive your order by mid April.
If we can be of further assistance, please feel free to contact us. Sincerely, Customer Service"

The very next day I checked the status' again to only find that the delivery dates have been changed again. Now I am looking at getting some plants in very late April and early May. I wonder what the need to changed the dates were since this question was asked in my email but never answered. I would like to develop a good relationship with these companies but I do not see that happening at this point. The longer I wait for these plants, the hotter it gets. I could have already bought my plants at a local (very reputable nursery) and been done with my gardens. We will see how this turns out and if I remain a customer.
E.


On April 9th, 2010, EBurks added the following:

Ok..I get a reply today stating that they will try to ship my order as soon as possible. Then I check the status and...YES, you guessed it....they changed the delivery date once again...OMG!
On Apr 9, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 9, 2010 1:55 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. A customer service representative will be contacting you to check on the shipment of your order."


Positive ampdlivwir
(1 review)
On Apr 9, 2010, ampdlivwir Elkins, WV wrote:

I love spring hill nurseries!! Plants can take a lot of abuse in the mail. With no water, too much heat, and being thrown around in the mail sorting warehouses. The wonderful thing about spring hill is they will send you another shipment anytime no questions asked. They even send some other small token as a gift for your patience. I have bought many Plants from them and will continue to do so even when I have no more ground to plant. LOL!!


On Apr 9, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 9, 2010 1:52 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback and we appreciate you taking the time to post. We strive for 100% Customer Satisfaction and pride ourself on our lifetime guarantee."


Positive happyNdirt
(4 reviews)
On Apr 7, 2010, happyNdirt Summertown, TN (Zone 7a) wrote:

I've ordered from Spring Hill Nursery for many years, and the flowers and shrubs I've received from them have always grown into healthy plants. They ship rather quickly, and the plants are healthy and packaged well. I will certainly continue ordering from them for future landscaping projects!


On Apr 7, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 9, 2010 1:56 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post and we appreciate your feedback. Thank you and Happy Gardening."


Positive mrostock
(1 review)
On Apr 7, 2010, mrostock Virginia Beach, VA wrote:

I have been ordering from Spring Hill for years and have never had a bad experience. All plants always arrived in great shape! I have had some plants die, but once I contacted the company, they sent replacements, without any problems. As long as I'm gardening, I will purchase from Spring Hill!


On Apr 7, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 9, 2010 1:58 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We strive for 100% Customer Satisfaction and thank you for your feedback. We are always here to answer any questions you may have or assist in any way we can. "


Positive haruka
(4 reviews)
On Apr 5, 2010, haruka San Jose, CA wrote:

I've purchased from Spring Hill, Breck's, Michigan Bulb, Gurney's and Henry Field's several times. Sometimes the plants do not look good when they arrive, or for some unkown reasons plants just don't grow. When that happen, I just have to drop them an email asking for a replacement. No question asked. It's that easy. Some other online nursery I've purchased from even asked for an original shipping label to be send back by regular US mail in order to excercise their one year warranty. I have not used regular US mail for a long time that I have to check the current postage for 1st class mail.

Spring Hill's lifetime guarantee really gives me peace of mind. In fact I just got my replacement daylily from Spring Hill today. What a nice policy. I will give them two thumbs up for this. Keep up the good work.


On Apr 5, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 9, 2010 1:50 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post. We strive for 100% Customer Satisfaction and we pride ourself on our lifetime guarantee. Thank you for your feedback."


Positive nursenana
(2 reviews)
On Apr 5, 2010, nursenana Clyde, NC (Zone 7a) wrote:

After reading the negative comments, I too was hesitant to order, however, their specials were too good to pass up. I was very pleasantly surprised at the size and vigor of all the plants I received-very promptly and without any backorders. I will not hesitate to order from them again. Thanks, Spring Hill Nursery!


On Apr 5, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 9, 2010 1:38 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post. We appreciate your feed back. Happy Gardening!"


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