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Comments regarding Spring Hill Nursery (aka SpringHillNursery.com)

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  Feedback History and Summary  
455 positives
162 neutrals
420 negatives

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RatingAuthorContent
Positive User1920
(2 reviews)
On Apr 28, 2010, User1920 Harrisburg, PA wrote:

I ordered a number of items from Spring Hill in the spring of 2004 - a variegated weigela, a hardy carnation collection, and several clustered bellflowers.

I planted the weigela in what should have been favorable conditions according to both the info from Spring Hill and independent internet research. For some reason it died. Spring Hill sent me another one the following spring, which I planted in the same place, and which also died. Spring Hill sent me yet another one, which I planted elsewhere, in what should have been less than ideal conditions. It's living, but it hasn't flowered as much as I would have liked, but I think that's probably mostly due to the relative neglect with which it's been treated. Anyway, despite my being somewhat embarassed or reluctant, I asked twice for a replacement and Spring Hill sent me one. Kudos to them.

I also had to ask for replacements for some of the carnations as they did not survive the first year. Spring Hill sent me those replacements the following year, easy as pie - just called them and told them that some of the carnations died. All of the carnations died that next year, but I didn't bother calling for replacements because I decided I didn't really want them anymore.

The clustered bellflowers have been doing fine every year since they were planted.

I had a good enough experience with Spring Hill that I ordered (I think from them) a miniature rose bush collection a year or two later. I recall some of those dying and being replaced, too. Most of those are dead now, but that's a combination of rabbits and letting my wife be in charge of them.


On Apr 28, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 4, 2010 3:04 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post this. We do our best to ship the best quality items to our customers and your feedback helps to ensure this. Thank you for your feedback and Happy Gardening!"


Neutral oona0
(4 reviews)
On Apr 28, 2010, oona0 Wilkes-barre PA
United States wrote:

Honestly I'm having a hard time choosing Positive or Negative on this company so here I am Neutral. I have just as many good things to say about this company as well as bad.

Positive
They are a 24 hour customer service line.
They stand by their satisfaction policy.
They use UPS shipping and give tracking numbers.
They send you an email letting you know when your item was shipped.
75% of most bulbs and bare root plants they send you do grow.
Yes I will still do business with them again.

Negative
Don't buy trees from this company without knowing the following:
1. If you think your going to get a nice thick healthy tall tree. Your in for a rude awaking. Buy your trees where you can see them in person.
2. Most plants they send are bare root. That means they send you a tree that is sleeping. It arrives as a twig/stick with NO dirt. This can be quite alarming if you never ordered before.
3. Their shipping / quality assurance department, You would think they have the visually impaired working for these departments. The quality of the trees are very poor. And often arrives broken, dis-formed, shorter then advertised or dead.
4. They do stand by there satisfaction policy however it takes awhile for the item to be reshipped.
5. I had my order reshipped quite often from this company and it's partner company's 4 to 5 times. The percentage rating I give is 3 out of 10 or a 30% chance of getting a tree that will be satisfactory at best.

Check your time zone if you want a clear, knowledgeable speaking person on the phone. They out source there calls.

All the positives are good enough for me. Buying tree's are a nightmare. There customer service can be a little more knowledgeable but over all there policy and hours make up for it.


On Apr 28, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 28, 2010 1:37 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post this. We do our best to ship the best quality items to our customers and your feedback helps to ensure this. Thank you for your feedback and Happy Gardening!"


Neutral JWWC
(11 reviews)
On Apr 27, 2010, JWWC South Bend, IN wrote:

Posted on April 25, 2010, updated April 27, 2010
Posted on April 23, 2010, updated April 25, 2010
I have placed several smaller orders from Spring Hill over the last year. The plants have grown nicely and I wouldn't hesitate to place further orders. I had one plant that never came up and it was promptly replaced. My only suggestion for Spring Hill would be to speed up the response to customer service e-mails. It generally takes several days which, in my opinion, is longer than it should.


On April 25th, 2010, JWWC changed the rating from positive to negative and added the following:

I had been happy with Spring Hill until this morning. I had placed another order which when checking out showed one price. However, today I noticed that they actually billed me a completely different price for the order. I have contacted them to cancel the order prior to shipping as I will not do business with a company operating in that fashion.
On April 27th, 2010, JWWC changed the rating from negative to neutral and added the following:

A customer service representative has indeed contacted me. I will update as a solution is hopefully worked out.
On Apr 27, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 26, 2010 6:07 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post this. We strive for 100% Customer Satisfaction. I am sure that this can be corrected. A customer service representative will be contacting you for more information. We apologize for the inconvenience."


Negative BopnRoses
(2 reviews)
On Apr 27, 2010, BopnRoses Howard Beach, NY wrote:

DO NOT ORDER FROM THIS COMPANY. I placed a large order last spring. The plants arrived looking half-dead and very small and unhealthy. I tried to revive them by planting. After awhile, most of the plants wilted and died. I contacted SPRING HILL and asked for a partial refund of $69. They emailed me and said the "checks in the mail" To make a long story short, it has been more than 6 months and I have not received my refund. Worse yet, they now do not reply to my emails. On several occasions, they told me that the check was issued and mailed and the check was reissued and my address verified. I never received. They obviosly were hoping to wear me out by giving me this ridiculous explanation. Obviosly they never were going to send me my refund. Stay away from SPRING HILL. There are many other reputable dealers on the internet that stand by their guarantee. DON"T BE FOOLED AND BECOME A VICTIM OF THIS UNREPUTABLE COMPANY!


On Apr 27, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 28, 2010 1:43 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post. A customer service representative will be contacting you for more information and make sure you receive your refund."


Neutral goldilocks0613
(9 reviews)
On Apr 26, 2010, goldilocks0613 Conroe, TX wrote:

I have purchased from SHN in the past, but this year, I have been really disappointed. I purchased coneflowers which have failed to sprout. I also purchased a angel trumpet collection. One was practically dead when I received it, and was replaced promptly by SHN. However it is very frustrating to have to keep contacting them to get replacements.
I will not make the mistake of ordering from them again.


On Apr 26, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 26, 2010 6:03 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post this. We apologize for the inconvenience and a customer service representative will be contacting you about your order."


Negative LauraNewbie
(1 review)
On Apr 23, 2010, LauraNewbie Baltimore, MD wrote:

Posted on April 18, 2010, updated April 24, 2010
I live in an inner-city environment, and wanted to plant some small perennial gardens on my tiny patch of green. There aren't real nurseries less than hour's drive from my house, and those that exist charge a premium because of the lack of competition. In addition, their selection was limited and the staff seemed to busy to help someone like me who really didn't know what she was looking for.

I became interested in ordering from Spring Hill Nursery instead of buying locally because the webpage was easy to understand for a novice gardener like me. They had many specials that allowed me to order all the plants I wanted for my garden, and the selection to let me substitute some plants that were out of my price range.

I decided to order from SHN because when I called to ask a shipping question, I spoke to a real person who took the time to answer all of my questions. Again, I live in a city environment, so I was very worried about the delivery man leaving the plants on my stoop. The customer service person explained to me that all the plants are very small, how they are packaged and shipped, double checked the appropriateness of the plants for my growing zone, and helped me figure out a delivery plan that worked for my job schedule. Every call to costumer service since then has gone without a problem.

I will post again when I receive my plants and can see the condition they arrive in. But so far I am very happy with the experience.


On April 23rd, 2010, LauraNewbie changed the rating from positive to negative and added the following:

After receiving half of my order, I have to change my review to negative. While the initial customer service at Spring Hill was wonderful, their execution was poor.

First, when I placed the order, I spoke to someone in customer service about whether the plants could be shipped to the local UPS station, as I live in an inner city environment and I was worried about the plants being stolen if left on the porch. I was told that a note would be put in my account that the packages were to stay at the UPS station and not be delivered to the home address, and when I received my UPS tracking number, to call and check with UPS to make sure they held the package at the shipping station. This was an easy situation to accommodate, they told me. However, when my package shipped, I found that no note was put in my account, the package was being shipped to my billing address, and that, since UPS considers packages the property of the "sender" until they try to deliver once, there was nothing I could do about the situation. I called customer service at SHN to ask if they could call UPS to have the package rerouted, but I was told that they couldn't do that and they wouldn't even try because they have no ability to make outgoing calls. Basically, I was told that it was out of their hands, and that I just need to hope things worked out all right. I had to leave work early that day to try to intercept the UPS deliveryman. The package had been left at my door.

Second, I told an approximate shipping date on their website, and planned to have a gardener come several days after the last possible arrival date. He would help me make the garden beds and we would plant the plants together on the weekend after the plants were schedule to arrive. Then, I rechecked the status page to find that shipping had been moved up almost a week, leaving me in a snafu about planting because the plants would now arrive long before the garden beds were prepared. But, thinking things happen, I moved up the date the landscaper would come and thoughts the problems were over.

However, I checked the website again, and found that they had split the order into two shipments, nearly 2 weeks apart. So now half of my plants are arriving after the landscaper is booked, and half arrived a week too early and needed to be stored instead of planted immediately. This all could have been avoided if Spring Hill would have just stuck to the original shipping date. Furthermore, when I called to ask if they could at least have the 2nd half of the shipment sent to the UPS station, they told me that the packaged had already been packed and sent, and again there was nothing they could do about it. However, regardless of what the customer service rep said about the status of the package, the plants were not actually sent out (according to their UPS tracking label) until four days AFTER I called asked them to at least fix the shipping address on 2nd half of the package. So, again, I was basically told to deal with the problem, and their company continued to do whatever they wanted to do.

Finally, when I received the package, I double checked the packing slip to make sure they at least sent me what they said they would. At first (being a novice gardener), I was concerned about the plants. I knew what to expect with bare roots, and was initially happy that each plants was packaged individually and clearly labelled. However, it quickly became apparent that the quality of the plants varied greatly from package to package. Some plants were well-packed in soil/sawdust and the root systems were large. Others were small, poorly wrapped and I was worried that they would die or dessicate before I could plant them. Never-the-less, the packing slip was accurate for what was in the box. HOWEVER, now that I have the shipping information for the 2nd shipment, it is apparent that they haven't completed the order! 24 plants are missing from the 1st shipment (I ordered 2 phlox collections with 12 plants each), and they are not listed on the packing slip for the second shipment. Ie, I will not receive them in time for the planting day with the gardener, and I likely won't receive them at all unless I call SHN customer service AGAIN.

So, overall, while the purchasing side of the transaction was smooth, everything after that has been frustrating. Customer service was inaccurate in the information they provided about shipping. My shipping date was moved too often to plan planting around. . My order was incorrectly filled, and half of it is missing. Too many calls to customer service were necessary to receive the order I wanted. And with the variation in the quality in the roots I received, I also wonder how many of these plants will grow....which will of course require further calls to customer service.

I would not recommend this company to others.

On Apr 23, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 19, 2010 4:44 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to post. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. Happy Gardening!


On Apr 26, 2010 6:10 PM, Spring Hill Nursery (aka SpringHillNursery.com) added:

We appreciate you taking the time to post this. We strive for 100% Customer Satisfaction. I am sure that this can be corrected. A customer service representative will be contacting you for more information. We apologize for the inconvenience."


Positive egardens
(9 reviews)
On Apr 23, 2010, egardens Hutto, TX wrote:

Visited the site and was offered a deal I could not pass up. $10 off a $20 order and free shipping. My three bushes came (for $3.41 cents each delivered) and they look very green, moist, and healthy. They are a little bigger than I was expecting based on the price, about 3/4 foot bushed out and all in their pots with dirt. Even the rose bush looks fresh and has green leaves all over it. I feel like I got a great deal. I am trying out different companies this year, and to be honest, these plants from Springhill are actually the best looking and best value I have received so far.


On Apr 23, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 26, 2010 6:01 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We greatly appreciate you taking the time to post this.Thank you for your feedback and Happy Gardening!"


Positive DjG1234
(1 review)
On Apr 18, 2010, DjG1234 Nixa, MO wrote:

My daughter ordered a pre-planned shade garden for her yard 2 years ago from Spring Hill, and all of the plants are doing great. I was ready to replace sod with perennials this year and I ordered a very large number of plants for the first time this year from Spring Hill Nursery. The plants I received are beautiful. I wanted the pre-planned perennial gardens as I didn't want to take the time to design my own, or spend the time (or gasoline) shopping for plants to duplicate the garden plan I had seen.
The pre-planned garden offered in the catalog was just what I wanted. I am in the middle of planting, and the plants are beautiful. I received them about 4 days ago, and they appear to have grown just since I received them.
I also had no packing slip or planting directions in the box (it had been opened for inspection and apparantly the paperwork was somehow lost in the shuffle). I emailed Springhill and within 48 hours I had a copy of the planting instructions for both of my pre-planned gardens, with a note to remind me that all of the plants are guaranteed. Their quick response, and the beautiful condition of the plants is greatly appreciated!


On Apr 18, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 19, 2010 4:40 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We greatly appreciate you taking the time to post this. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. Thank you and Happy Gardening!"


Positive toofewanimals
(3 reviews)
On Apr 16, 2010, toofewanimals Trenton, MI (Zone 5b) wrote:

I was leary of ordering with all the negative ratings here on Watch Dog, but with their coupon, I thought I would give them a try. I ended up being very pleased. I had fantastic comunication, they shipped fast and everything came well packaged and healthy.

One of the plants I ordered was a Pee Gee Hydrangea, it has a good root system and is larger than I expected, a good 4 ft.

I would order from them again.


On Apr 16, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 19, 2010 4:36 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We greatly appreciate you taking the time to post this. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. We look forward to serving you in the future. Happy Gardening!"


Neutral cbarrett64
(5 reviews)
On Apr 15, 2010, cbarrett64 Meridian, ID (Zone 6b) wrote:

I purchased a weephing lavendar redbud. The picture looked so pretty, but the tree was $69. I used a $25 coupon, which brought the price down. The stick arrived within a few days of notification. The stick was pliable, so I went ahead and planted it. It has been several weeks, and I think I am finally seeing something where the branches had been cut. Considering the cost of the tree, and the size, I cannot say it was a good value. I will have to wait and see how it does over the next few months and decide whether to change my review from neutral to negative or positive. I am a little reluctant to purchase anything else from them, but really wanted a weeping lavendar.


On Apr 15, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 19, 2010 5:03 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We greatly appreciate you taking the time to post this. We strive for 100% Customer Satisfaction and have a lifetime guarantee on our plants. We are always here to answer any questions you may have or assist in any way we can. "


Negative brechtgarten
(1 review)
On Apr 14, 2010, brechtgarten Canoga Park, CA wrote:

I called this company to ask why I should order from them and pay 2-5 dollars more per plant than my local nursery, plus shipping. The salesperson curtly replied that she couldn't answer that question and that the decision to purchase from them is entirely up to the consumer. When I asked whether anyone at the company could answer that question, she said no. A business that cannot articulate why their product is better and worth the additional cost is suspect. Say something, say anything, but don't say 'no comment'.


On Apr 14, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 14, 2010 3:58 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. Spring Hill has been America's favorite mail order garden center since 1849. We guarantee all of our plants to be true to name and to reach you in perfect, healthy condition. If, for any reason, you aren't pleased with any plant upon receipt, after planting or once it grows, just contact Spring Hill anytime - no time limit- for as long as you garden. No need to return any plant. We will refund every cent you paid for that plant or send you a replacement without charge - whichever you prefer. This guarantee, as well as our 160+ years experience and excellent reputation is something many local nurseries can not offer.


On Apr 15, 2010 10:01 AM, Spring Hill Nursery (aka SpringHillNursery.com) added:

We appreciate your feedback, in pinpointing an area that needs to be addressed in the training of our agents. Our company is based on 100% Customer Service. We are trained and qualified to answer any questions you may have or assist you with any problems that may arise. Please accept our apology for any inconvenience we may have caused you, and we ask that you consider giving us one more opportunity to provide you with world class service."


Positive lizbal4
(3 reviews)
On Apr 12, 2010, lizbal4 Peabody, KS wrote:

Way to go Springhill. This year is far better than I've ever had doing business with them. The plants were strong, healthy, beautiful! The packaging was impressive! Communication was terrific!

I had ordered several Salvia and Aruncus...both species...ALL plants were perfect!

I WILL order again! :)



On Apr 12, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 14, 2010 4:12 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. We do our best to ship quality plants to our customers and we do offer a lifetme guarantee. Happy Gardening."


Positive Indie
(9 reviews)
On Apr 12, 2010, Indie Medway, MA (Zone 6a) wrote:

I ordered 6 golden sedum plants. They arrived well packaged and in good shape.


On Apr 12, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 14, 2010 2:40 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. We do our best to ship quality plants to our customers. Happy Gardening."


Positive syntax
(1 review)
On Apr 11, 2010, syntax Biddeford, ME wrote:

Posted on March 11, 2010, updated April 11, 2010
Posted on March 10, 2010, updated March 11, 2010
I just placed an order for 21 Bare Root Freedom Hedge Roses from Spring Hill Nursery yesterday. I'm a little concerned considering all the negative reviews about dying plants, late shipments etc. I'm not sure if I would of placed an order if I would of seen these reviews first. I'm crossing my fingers and hoping for the best and will keep you up to date. The plants are scheduled to ship the week of April 14th. I'm not exactly sure what to expect for the size of the plants, but I'm hoping after a nice long soak and planting in humus enriched soil that they will begin growing fairly quick. More to come...


On March 11th, 2010, syntax added the following:

Thank you for your reply. I hope that everything goes well and I enthusiastically change the feedback to positive sometime in April. I'm looking forward to receiving and planting the roses next month. Very exciting.
On April 11th, 2010, syntax changed the rating from neutral to positive and added the following:

I'm very impressed with the quality of customer service that I received through Dave's Garden by Donna (a SHN CS representative). She was timely with her reply's and very helpful.

My 21 Freedom Hedge Rose's arrived a little earlier than I anticipated; however, I was ready to plant them once they shipped. The roses were in excellent condition with an extensive root system and many thick and healthy canes. The roses were beginning to come out of their dormant stage and were already shooting out new growth. They have only been in the ground for about a week; however, they look healthy and are continuing to show new growth.

I had a very positive experience with SHN and will be doing business with them again.
On Apr 11, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Mar 11, 2010 11:42 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. Please let me know if you need any assistance. Happy Gardening!
"


Negative ginnyjf
(1 review)
On Apr 10, 2010, ginnyjf Washington, MO wrote:

Be extremely wary of this company!!

We ordered from SH ten years ago, despite my husband's misgivings, because we had a shady area in our yard and I wanted an easy-care garden at a reasonable cost. We ordered a shade foundation garden and it is still gorgeous.

Based on that experience, we ordered three ornamental grasses from SH last year. When they arrived, after a long shipping delay, they were just dry, dead-looking bundles of roots. Nevertheless, I planted them according to instructions and kept them well-watered, but a month later they had shown no sign of any growth at all. I called SH and the customer service rep would not even consider issuing a refund because "I hadn't given the plants a chance."

We went to a local nursery and bought three similar ornamental grasses and planted them near the SH grasses so our planting area wouldn't look so empty and ridiculous. Another month went by and the locally-purchased grasses were thriving and growing well and the three SH grasses were still dead little bundles about two inches high. I called once again and another customer service rep refused to discuss a refund. At that point, I gave up because we weren't out that much money.

This spring, our locally-purchased grasses are gorgeous and quickly sending up lovely green growth, while our SH grasses are - you guessed it - still tiny little dead bundles. I'm giving up on the SH grasses and the company itself. It's really a shame because I love my shade garden so much but I'm not risking any more money with Spring Hill.


On Apr 10, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 14, 2010 2:44 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post. We strive for 100% Customer Satisfaction. We are always here to assist in any way we can. A customer service representative will be contacting you about your order. We do offer a lifetime guarantee on all our plants."


Neutral EBurks
(1 review)
On Apr 9, 2010, EBurks Hazen, AR wrote:

Posted on April 8, 2010, updated April 9, 2010
After some heavy debate, some encouragement from a friend, and placing an order last year then canceling it due to fear of what I had read about the companies. I placed a mail order with Springhill and Brecks Nurseries in early to mid March of this year and received an email shortly after with my order information and a link to check the status of my order from Brecks. When I checked the status it stated that my shipment would ship on 4/8/10. a couple days later after not receiving an email from Springhill I called and asked if they had received my order form. After looking in their computer system she stated that she had an order and continued to tell me what was in the order...It was what I had ordered with Breck's NOT what I had ordered with Springhill (I did not know that these companies were sister companies) I told the representative as much and she stuttered completely to only state that they had NOT received the order for S.H. The next morning I had an email confirmation. I also checked the status of this order and it stated that it would ship on 4/8/10. I was happy and thought WOW that IS pretty fast. To my disappointment the next morning the delivery date had changed. Then the NEXT morning it changed again .I then sent an email to both companies asking for a solid delivery date and I received a email back from both companies that were verbatim to the other. Here's what they said. Private info has been deleted.
"Dear E., Thank you for your email. I apologize for the inconvenience. I have reviewed your account and see that you should receive your order by mid April.
If we can be of further assistance, please feel free to contact us. Sincerely, Customer Service"

The very next day I checked the status' again to only find that the delivery dates have been changed again. Now I am looking at getting some plants in very late April and early May. I wonder what the need to changed the dates were since this question was asked in my email but never answered. I would like to develop a good relationship with these companies but I do not see that happening at this point. The longer I wait for these plants, the hotter it gets. I could have already bought my plants at a local (very reputable nursery) and been done with my gardens. We will see how this turns out and if I remain a customer.
E.


On April 9th, 2010, EBurks added the following:

Ok..I get a reply today stating that they will try to ship my order as soon as possible. Then I check the status and...YES, you guessed it....they changed the delivery date once again...OMG!
On Apr 9, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 9, 2010 1:55 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. A customer service representative will be contacting you to check on the shipment of your order."


Positive ampdlivwir
(1 review)
On Apr 9, 2010, ampdlivwir Elkins, WV wrote:

I love spring hill nurseries!! Plants can take a lot of abuse in the mail. With no water, too much heat, and being thrown around in the mail sorting warehouses. The wonderful thing about spring hill is they will send you another shipment anytime no questions asked. They even send some other small token as a gift for your patience. I have bought many Plants from them and will continue to do so even when I have no more ground to plant. LOL!!


On Apr 9, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 9, 2010 1:52 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback and we appreciate you taking the time to post. We strive for 100% Customer Satisfaction and pride ourself on our lifetime guarantee."


Positive happyNdirt
(4 reviews)
On Apr 7, 2010, happyNdirt Summertown, TN (Zone 7a) wrote:

I've ordered from Spring Hill Nursery for many years, and the flowers and shrubs I've received from them have always grown into healthy plants. They ship rather quickly, and the plants are healthy and packaged well. I will certainly continue ordering from them for future landscaping projects!


On Apr 7, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 9, 2010 1:56 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post and we appreciate your feedback. Thank you and Happy Gardening."


Positive mrostock
(1 review)
On Apr 7, 2010, mrostock Virginia Beach, VA wrote:

I have been ordering from Spring Hill for years and have never had a bad experience. All plants always arrived in great shape! I have had some plants die, but once I contacted the company, they sent replacements, without any problems. As long as I'm gardening, I will purchase from Spring Hill!


On Apr 7, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 9, 2010 1:58 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We strive for 100% Customer Satisfaction and thank you for your feedback. We are always here to answer any questions you may have or assist in any way we can. "


Positive haruka
(4 reviews)
On Apr 5, 2010, haruka San Jose, CA wrote:

I've purchased from Spring Hill, Breck's, Michigan Bulb, Gurney's and Henry Field's several times. Sometimes the plants do not look good when they arrive, or for some unkown reasons plants just don't grow. When that happen, I just have to drop them an email asking for a replacement. No question asked. It's that easy. Some other online nursery I've purchased from even asked for an original shipping label to be send back by regular US mail in order to excercise their one year warranty. I have not used regular US mail for a long time that I have to check the current postage for 1st class mail.

Spring Hill's lifetime guarantee really gives me peace of mind. In fact I just got my replacement daylily from Spring Hill today. What a nice policy. I will give them two thumbs up for this. Keep up the good work.


On Apr 5, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 9, 2010 1:50 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post. We strive for 100% Customer Satisfaction and we pride ourself on our lifetime guarantee. Thank you for your feedback."


Positive nursenana
(2 reviews)
On Apr 5, 2010, nursenana Clyde, NC (Zone 7a) wrote:

After reading the negative comments, I too was hesitant to order, however, their specials were too good to pass up. I was very pleasantly surprised at the size and vigor of all the plants I received-very promptly and without any backorders. I will not hesitate to order from them again. Thanks, Spring Hill Nursery!


On Apr 5, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 9, 2010 1:38 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post. We appreciate your feed back. Happy Gardening!"


Positive dobra1629
(8 reviews)
On Apr 5, 2010, dobra1629 Houma, LA wrote:

4 years ago when I was new to mail ordering plants I had several bad experiences with Springhill so I stopped purchasing from them.

I saw an advertisement for the $20 of plants for free and decided that I would try them again. On 3/27/10 I ordered 3 vvarigated weigela thinking that if I got 1 good plant out of the 3 then it would be worth the $7.95 I paid for just shipping.

Well I was surprised today when UPS delivered a nice big box of beautiifully packaged and healthy plants. All 3 are beautiful and a nice size not itty bitty bareroot non-sense that I have gotten before. I am impressed. I hope they keep this up and be consistent with the quality of their plants and shipping practices.

Dorothy


On Apr 5, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 8, 2010 11:33 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post. We strive for 100% Customer Satisfaction. Thank you for your feedback."


Positive YoyoMa
(5 reviews)
On Apr 2, 2010, YoyoMa Charlotte, NC wrote:

Posted on March 26, 2010, updated April 2, 2010
I haven't received any of the plants that I ordered from this company yet, so I can not say anything for or against that... However, I'm finding it odd that I got an "expected delivery" date and every time I check the status of my order the date becomes later and later. Originally it said I could expect the items at the end of this month... a couple of days later it was the beginning of April... and now it's pushed back to late April/early May! I understand supply and demand, but they shouldn't have an expected date that changes every time you go to look at your status. It would be better to originally give a late delivery date ,then if the order comes "early" it would be much more exciting than the disappointment of the delivery date moving further and further away.


On April 2nd, 2010, YoyoMa changed the rating from neutral to positive and added the following:

I changed my rating from "neutral" to positive... I only had it at neutral because I hadn't received the plants yet, so it wasn't really fair for me to give it a rating either way.

WELL, the good news is that even though my expected delivery date kept getting pushed back farther and farther to the point that it went from a March delivery to May.... I went back and checked again and suddenly it had been bumped up again to April and I received the plants yesterday! Yay!

Now, I was pre-warned by my friend who gave me the Spring Hill catalogue that the plants will arrive tiny, so I was prepared for what I received. And I'm happy to report that ALL of the plants are alive and look very healthy! And I ordered a lot of plants (a pre-planned drought tolerant sun garden, 3 early red hot pokers, and 6 salvia) and they came well packed and protected from moving around in the box. My favorite right now is the fragrant lavender, because it just smells sooooo good.

I do have to use a bit of patience, because after planting I stood back to take a look at my "masterpiece" garden, and because the plants are so tiny it looks like I have a bunch of errant weeds growing... But I know they will come in beautifully! And I am very pleased to know about the lifetime guarantee--- I will definitely buy from Spring Hill again in the future!
On Apr 2, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Mar 31, 2010 2:54 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. A customer service representative will be contacting you with an accurate ship date."


Positive tlp101159
(2 reviews)
On Apr 1, 2010, tlp101159 Cherry Hill, NJ wrote:

I have made a few orders with Spring hill. I especially like the quality of the rose's they sell. They discribe them correctly and price them fairly. I will continue to buy from Springhill when I can not find what I need from my local growers. Great Job Springhill


On Apr 1, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 8, 2010 11:23 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. Thank you for your feedback."


Positive AllisonGZen
(1 review)
On Mar 31, 2010, AllisonGZen Harrah, OK (Zone 7a) wrote:

I am new to gardening but was pulled in by a $20 offer for free plants, only to pay the shipping costs. At first was concerned because I had read some of he bad reviews but decided to give it a shot.

Right after placing my order, I had to contact their customer service department as the $20 offer didn't reflect in my checkout and my payment was $20 higher than I had expected. At that point I was really worried it was a scam.. However, my call to customer service went through quickly and the reperesentative was so nice about getting the problem corrected.

I received my plants really quickly. I'm no expert on quality of the plants or anything but they seemed to be just as healthy as I purchase at local nurseries with only one exception. Out of the 12 plants I ordered, was extremely happy with 11. I got a bunch of things I had never seen before and the vast majority of the plants seem to be thriving.

Will definitely do business with again to get something I really like but just can't find locally.

Highly recommend. Will review again on second order.


On Mar 31, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Mar 31, 2010 2:59 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. A customer service representative will be contacting you about the one plant that was not up to your satisfaction."


Positive cramsey1
(24 reviews)
On Mar 30, 2010, cramsey1 Salt Lake City, UT (Zone 6b) wrote:

It has been sometime since I ordered any plants from Spring Hill Nursery. I had stopped buying from them because of a problem with price and quality a few years ago. Then I found a special that they had on the internet where they would give you a $20 credit towards a purchase of plants and all you had to do was pay the shipping. I decided to try and give them another chance. I ordered 2 honeyberry plants and paid about $7 in shipping. When the plants arrived they were very healthy and larger then I expected for the price. The price from Spring Hill Nursery was $10 less per plant for the same size plants that I had bought from different nursery. I had paid more money for the plants and shipping from the other vendor then I did with Spring Hill. I am very glad that I gave them a try. I will order more plants from them in the future. They were responsive, fast with their shipment and had quality plants with good packaging.


On Mar 30, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Mar 31, 2010 2:56 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post your experience with us. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can."


Positive walksthewinds
(1 review)
On Mar 28, 2010, walksthewinds Narrows, VA wrote:

WE HAVE NOW DEALT WITH THIS COMPANY AND HAD VERY GOOD LUCK WITH THE COMPANY BACKING UP WHAT THEY SELL. LAST YEAR WE RECEIVED PLANTS THAT DID NOT DO WELL AND WE CONTACTED THE COMPANY ON THE PLANTS. THOSE THAT COULD BE REPLACED IMMEDIATELY WERE AND THE OTHERS WERE SHIPPED TO US FREE THIS SPRING. THE PLANTS THAT DID DO WELL HAVE PERFORMED EXCEPTIONALLY. WE ARE SOLD ON THIS COMPANY.


On Mar 28, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Mar 31, 2010 3:02 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank your for your testimony about our service and products. We appreciate your feedback. "


Positive cynwren
(1 review)
On Mar 22, 2010, cynwren Datil, NM wrote:

I was somewhat reluctant to order from Spring Hill after reading some negative experiences, but I wanted the plants (Salvia Nemorosa Plumosa) and the web site deal was too good to pass up. Well, the 8 plants arrived (by UPS) 7 days after I first placed the order, were beautifully packaged and all were healthy. I am very pleased and will order from them again without hesitation.


On Mar 22, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Mar 25, 2010 1:27 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We do pride ourselves on our lifetime guarantee and our customer service "If you are not happy with any item you order from us, or any item does not grow and flourish to your complete satisfaction notify us anytime for a reship, replacement certificate or refund, whichever you prefer. Thank you and Happy Gardening!"


Positive barleespringers
(1 review)
On Mar 21, 2010, barleespringers Cicero, IL (Zone 5b) wrote:

I have ordered from this company before and I really like them. I did have plants that didn't make it after they were planted so I contacted the company and they replaced them with not one bit of hassle. They guarantee their plants for life how could you go wrong! I have had plant questions and they helped answer them. They even have sales and discounts which is wonderful. I just wished they carried every plant I am looking for. I would buy from them again without any hesitation.


On Mar 21, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Mar 25, 2010 1:39 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for sharing your experience with us, we really appreciate it. Happy Gardening!"


Neutral loves4leggedguy
(1 review)
On Mar 6, 2010, loves4leggedguy Tulsa, OK wrote:

I want to thank everyone who took the time to write about their negative experiences with Spring Hill. I consider myself a decent gardener, but up until now I have purchased only from my local shops. I want to branch out and get more exotic varieties of shade perennials. I have $300 worth of selections in my shopping cart with Spring Hill as we speak. I have some serious concerns now, given that this company's pro to neg ratio is about even. I understand that it is tough to please everyone but the vitriol and disappointment expressed here in some of the negative reviews concerns me greatly. I plan to be very conservative about what I purchase from Spring Hill. (I can imagine that meeting supply and demand when you deal in living things is quite difficult.) I am not sure what to think, but I appreciate being forewarned.


On Mar 6, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Mar 9, 2010 2:35 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post this. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can; just give us a call or email us. We also offer a lifetime guarantee on all your plants. We look forward to serving you in the future. Happy Gardening!"


Positive tasintuck
(7 reviews)
On Feb 6, 2010, tasintuck Pawcatuck, CT wrote:

When I read the negative comments about this company, I think there is a misunderstanding. They do guarantee that their plants will grow. And they do replace what doesn't make the grade. And they take our word for it. And they have never set a time limit. That's a good a guarantee as there is from any mail order or on-line company. When I have called to inquire about how to redeem credits or when I have any trouble with their on-line access, they could not be more cooperative.

Their prices are competitively low, but you get better than average sized bulbs and more mature seedlings. The quality is so much better than the dried out prepackaged plants at the discount stores or the really inexpensive mail order or on-line catalog companies.

I have to admit that some of what I receive does not prosper the first year, and a few items have not been as hardy are their catalogs suggest. I order something from them every year, and never have I had to ask more than once to get a replacement or credit. So sometimes it takes two years to get the plants started, but after four years I now have an exceptional bulb and perennial garden. Patience is just a virtue when working with small and immature plants. But Spring Hill is giving adequate support. Try Plantron sometime if you do not know how difficult it can be.


On Feb 6, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Feb 26, 2010 11:38 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We greatly appreciate you taking the time to pos. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. We look forward to serving you in the future. Happy Gardening!
"


Neutral gjc123
(2 reviews)
On Feb 2, 2010, gjc123 Punta Gorda, FL wrote:

I've ordered with Spring Hill and Michigan Bulb Co. and I noticed something unusual: 1) they use the same account number; 2) when logging in, they ask for the same info (acct. # and zip); 3) when I try to order, I often get the exact same error message (their web site(s) are awful.

The biggest difference between the two sites: Michigan Bulb Co. products were almost always less expensive. Go figure!


On Feb 2, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Feb 26, 2010 12:45 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We greatly appreciate you taking the time to post. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. We look forward to serving you in the future. Happy Gardening!
"


Positive dsireme
(1 review)
On Jan 29, 2010, dsireme South Milwaukee, WI wrote:

I have had nothing but good experience with Springhill Nursery so far. Some years back, maybe 5 or 6 I bought their Magic Roses. Now first let me tell you I kill plants. I don't know how to garden what so ever. I planted these roses and only 1 of them grew and it grew really well but the others died which I am sure is my fault. Springhill has replace the full order 3 times already and is going to replace it again this spring with NO questions asked and no shipping fees what so ever. This time I am going to put some good soil in and maybe I can get the others to grow. The one that did take gets roses on it like crazy and all the way up until it snows on it and 5 or 6 rose at a time. So that's why I am pretty sure it isn't their fault but mine because I just am not very good with planting things, I kill most things. But as I said, they have replaced them which will be 4 time now, no questions asked, no proof provided, no money exchanged. I almost feel guilty about it. But that is their warrenty that they have. I am pretty excited because I have some Lilacs coming this spring... those I can seem to get to grow.


On Jan 29, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Feb 26, 2010 12:46 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for sharing your experience with us. We are always here to answer any questions you may have or assist in any way we can. We look forward to serving you in the future. Happy Gardening!
"


Positive matt3297
(1 review)
On Jan 29, 2010, matt3297 Malden, MO wrote:

I have been ordering from Spring Hill Nurseries in Ohio for about ten years now. I have to say that my experiences with them have been very good, especially recently. At first, the orders were complete with good quality plants, but then in the mid-00s, it was hit and miss. It seemed to me that the company was going under. But in '09, I probably spent close to a thousand bucks on their plants (putting in about five different flower beds in my new location), and was quite satisfied with all my orders.
Whatever problems they were having back in '03 to '06 apparently have been fixed. I highly recommend Spring Hill Nurseries! The quality, value, and selection are hard to beat.


On Jan 29, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Feb 26, 2010 12:50 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your kind words. We do our best to give you 100% customer service as well as the best quality plants. We look forward to your future orders."


Positive Seabsct111
(1 review)
On Jan 11, 2010, Seabsct111 Lake in the Hills, IL wrote:

I live north of Chicago, but wanted to try growing lemon trees ever since I saw (and smelled) them in Italy. The 3 plants arrived and seemed to be doing well. They didn't make it throught the 2 nd winter. 2 years later I called SHN and asked if I should not even try to grow them here. The CSR was very nice and said she would send 3 new plants immediatley. I told her not to rush me as I wasn't sure if I wanted to spend more money. She replied that they replace any plant that doesn't thrive, no matter the reason. I asked how much the shipping would be, and she said there was no s&h charge. I reminded her that it had been about 3 years since I got the plants, and again, she said it didn't matter.
My 3 new plants are doing wonderfully. I just got my first lemon off of one. I found out the pots I had been using were way too small. I also ordered the Josee lilac last year, it wasn't yet a foot tall and it bloomed twice in one summer! I can't say enough nice things about SHN. I refer all my friends and family to them. I also pass along the mailings I receive to customers where I work. The prices are great, and the satisfaction guarantee is sincerely meant and acted upon. When I called the first time, I had no idea that that was their policy. The CSR didn't have to tell me about it, but they are true to their word.
I also started using their 'Pill for Plants' for my indoor and outdoor plants. The difference is amazing.

Neutral bigdonkey
(2 reviews)
On Dec 28, 2009, bigdonkey Mentor, OH wrote:

I've ordered from Spring Hill for years, mainly because of the 1/2 off coupons. Most of the plants are fine, but there always seems to be some that arrive dead or just never grow. I've never called about the plants, so I can't comment on their customer service. One thing that always bothered me is that they seem to ship the plants too early (when there's still snow on the ground) or too late. While I'm not totally disappointed with them, I wouldn't recommend them.

I ordered from Bluestone Perennials last year for the first time and was much happier with them and will use them in the future.

Negative evescomment2
(1 review)
On Nov 6, 2009, evescomment2 Detroit, MI wrote:

I've had 2 ordering experiences with Springhill. I could not help myself but to order from the buy one get one free or half price..something like that. Well, I spent over $200 on bulbs of the giant elephant ears and tree lillies. Neither never happened. The giant elephant ears never got any taller than 6 inches and the palm elephant ears never thrived, just stayed very small green shiny leaves. Of the 16 lily trees only 6 of those produced one flower each and about 8 inches tall. The others quickly gave up the ghost in the ground. Of the 16 ivy leaf geranium plants only 1 survived. The survivor turned out to be glorius red and hardy. I just brought it into the house last night, as weather was to change to snow.
I felt that the plants were much too expensive but I couldn't resist. I called customer service and that were just wonderful. The kicker is that the replacements didn't fare any better and in the end the total experience was bad and I ws out of pocket of over $253. I received replacement certificates of a total of $51.00

I didn't bother to call again to tell them all was a complete loss. I don't waste good energy of this kind of thing. I cant imagine what I would ever order from them again. Maybe I will frame my certificates to remind me not to make the same mistake again.

I've ordered from many nurseries and from farther distances from Michigan than Ohio and have never experienced this before. And just to let you know, I have a jewel of a green thumb. Plants are my life. People come every year to see my summer themes.
The only positive thing I can say is that they have wonderful customer service.


On Nov 6, 2009, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Nov 16, 2009 10:41 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team will do whatever we can to rectify the problem. Our company is based on 100% Customer Service."


Positive Myrtlejane
(1 review)
On Oct 7, 2009, Myrtlejane Charlottesville, VA wrote:

In 2006 we moved into a house with a back yard that was totally a blank page. The previous owner had planted a few scattered shrubs and that's all. So we had two raised beds installed and placed a large order from Spring Hill Gardens. The plants arrived at the proper time for planting as promised; they were well packaged and appeared healthy and ready to grow. The following spring (2007) most of the plants appeared and some actually bloomed the first summer. The following spring (2008) we succumbed to Spring Hill's "1-cent sale" and again placed a fairly large order. It was after this second order went out that I discovered Dave's Garden and the very numerous negative reviews for Spring Hill. I became pretty nervous, but relied on my previous positive experience to hope for the best. Again the plants arrived in good time and good shape.

When spring 2009 came, however a few of the plants from 2008 failed to appear. I called up to asked for replacements and was advised that new plants would be shipped in the fall. That was OK by me. Again some of the plants bloomed and some are still in the settling-in phase, but they are all healthy and leafy. Now it is October 2009 and we have received our latest order of day lilies. And nestled in amongst the packages were the replacement plants owed from the 2008 order.

I usually judge a company by merchandise and service and also by how they handle complaints and slip-ups. I don't know how Spring Hill could do any better by me.

Negative littleguy2
(3 reviews)
On Sep 1, 2009, littleguy2 Oakbrook Terrace
United States wrote:

Spring Hill Nursery
i had ordered from Spring Hill for 10 to 15 years with sometimes good and sometimes very bad results. If i contacted customer service with a complaint about one plant in a collection that died, they would insist on replacing the entire collection or if i questioned the appearance of a plant on arrival they would insist on replacing it even if i said well wait and I'll let you know. Sounded great until they informed me that because of all my complaints they didn't feel i should order from them again. Great way to do business, if the product can't meet customer standereds get rid of the customer, way to go.

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