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Comments regarding Spring Hill Nursery (aka SpringHillNursery.com)

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  Feedback History and Summary  
455 positives
162 neutrals
420 negatives

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RatingAuthorContent
Negative Marc0607
(1 review)
On May 7, 2013, Marc0607 Gastonia, NC wrote:

Posted on May 6, 2013, updated May 7, 2013
Finished with Springhill Nursery.
I have ordered from this company several times over the past few years. And I have noticed what I have read on this site: Springhill's quality has gone way down hill. I am going to go with local nurseries where I can see the plant and take it home that day. I ordered from Springhill back 4/18/13 and recieved and email stating that the plants would arrive between 5/2/13 & 5/23/13 which was very concerning. If they were to arrive near 5/2/13 I woul dbe fine. I know that they are mass shipping plants everywhere. So I know they are busy and it would take time. But the prices just are not that much better than the local nursery where I live. About 5% cheaper. Not worth $5 for every $100 I spend to deal with delays and excuses. I just got an email from them stating that now the delivery dates have been pushed out to 5/20/13 to 6/10/13. So I went to the website to cancel my order. Well the web site does not work. Not shocking for such a fly by the seat of your pants outfit. So I emailed them to cnacel the order and get an immediate refund. This better happen within 48 hours or I am filing BBB and FTC complaints against the company. You can't stay in business like this. Springhill will go by the wayside soon enough.


On May 7th, 2013, Marc0607 added the following:

SO I get this email from Springhill Nursery this evening telling me that even though my ship date is 3 weeks out (Minimum), they can't cancel the order! So now they want to strong arm me into keeping the order??? Are these people insane? I guys its off to the Better Business Bureau and the Federal Trade Commission...both have easy online complaint forms. Springhill is going to regret the day that they tried to screw me! I am like a Pitbull that latches on to something and just locks his jaws and refuses to let go. Not only am I going to get my refund, I am going to make sure that I create 50 social media pages telling everyone how Springhill does business!!! I am so furious right now I could spit nails!!!!!
On May 7, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 9, 2013 1:56 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

I apologize for the delay in shipping of your plants. Since we cannot cancel the order because it is in the process of shipping, you may keep the order and I will have one of customer service representatives contact you for your account information and issue a refund as well."


Negative Chrisoc
(2 reviews)
On May 7, 2013, Chrisoc Middletown, RI wrote:

I called to place an order of over $200. "Kelsey" couldn't find my account number or Key number, asking me to repeat it over and over. I gave my name and address numerous times as well, then she addressed me by the wrong name ("Kim, right?"). Wrong. If you can't process the information I am giving you clearly on the phone, I can't trust you to process my order. And I certainly can't trust you with my credit card information. I order about a thousand dollars worth of plants a year, but I'll never order from this company.


On May 7, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 9, 2013 1:47 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your post and I apologize for the problems you had trying to place our order. One of our customer service representatives will contact you for your account information and locate your account for you."


Negative Yelena
(3 reviews)
On Apr 11, 2013, Yelena Roscoe, NY wrote:

Posted on July 7, 2011, updated April 11, 2013
I placed an order which included a free "grabbag". When it arrived, I discovered that most were tropical plants (we are in New York state). I feel that it is unethical for a nursery to send plants (free or not!) that will certainly die in the wrong climate zone. I called the company - was told the plants were packed randomly and the rep. right away offered a replacement, to be shipped next spring (she could not, however, offer assurance that they will match the plants to the proper zone); once she got all my info, however, she said that this item "is no longer available" and therefore no replacement will be offered.
At this point, I will not purchase from a company that has no regard for the well-being of its' plants (not to mention the waste of my time and effort!)


On April 11th, 2013, Yelena added the following:

My fault - did not remember my previous negative experince with Spring Hill and ordered again this Spring! I placed an order on 3/6 - it arrived on 3/11 - way, way, way too early for my zone. I called the company - the rep was not helpful at all, told me that the items are NOT shipped acc. to their climate zone, but are shipped right after you place an order. She advised me to place the plant near a window - come on guys, it was 20F outside! As per directions that came with the order I placed 2 bags of bareroot plants in the fridge. Well, tis now mid April and still too early to plant. After afew days in the refrigerator, the roots have become moldy and soggy - I planted them anyway but they do not look good at all; one of the 4 plants placed "by the window" is dead as well. Come on, guys, WHAT is the proper shipping time for my zone?
On Apr 11, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jul 14, 2011 2:42 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We apologize for the problem with the grab bag. We are going to handle them differently next season. A customer service representative will be contacting you for your account infomation and we can ship a new one next season."


Positive nclivin
(7 reviews)
On Apr 6, 2013, nclivin Salisbury, NC wrote:

Posted on October 27, 2012, updated April 6, 2013
Ordered the Tall Phlox Collection. Very healthy plants/roots. Nice packaging. Reasonable prices. Will buy from them again!


On April 6th, 2013, nclivin added the following:

Review of my second time ordering from Spring Hill Nursery: Got two Sensation Lilacs for under $16 Nice healthy plants. Packaging was excellent. Every plant I have ordered from them is doing great!
On Apr 6, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Nov 2, 2012 10:05 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you very much for your feedback. Enjoy your plants!"


Neutral kawani
(3 reviews)
On Apr 4, 2013, kawani Indianapolis, IN wrote:

I have ordered from Springhill in the past and have had a fairly good experience as far as plant quality and a quick replacement once! This year (2013) I ordered 4 plants and they arrived on March 22-two days before the largest snow storm in years- with more cold weather predicted for at least two weeks. I have managed to keep the plants alive in my kitchen window, but do not understand how they could mail these plants so early for my zone!!! The orders are filled from Ohio, so they only had to step outside to know that it was too early to mail them. I will think long and hard before ordering spring-planted items from now on!


On Apr 4, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 5, 2013 12:40 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for letting us know about your order. We ship according to the USDA and sometimes the weather does not cooperate. If you have any problems with the plants just let us know and we will be happy to reship them to you."


Negative the12thwoman
(1 review)
On Apr 2, 2013, the12thwoman Gallatin, TN wrote:

VERY NEGATIVE. I placed 2 order with Gardens Alive allifliates, Brecks and Spring Hill, almost 500.00 worth of items. No email confirmation yet my credit card was charged on the 15th of March. For the past 2 days I've been trying to get an answer, my orders were lost, I'm getting the run around big time. I will never again place an order with Spring Hill, Brecks or any affiliate of Gardens Alive (evidently their parent company). I would advise anyone who values their time or money not to do business with these companies. They have non English speaking people answering their phone and they don't care about their customer service.


On Apr 2, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 5, 2013 12:24 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for bringing this to our attention. One of our customer service representatives will contact you for your account information and get this taken care of for you."


Negative vivianjp
(4 reviews)
On Mar 28, 2013, vivianjp Chapel Hill, NC wrote:

Posted on March 26, 2013, updated March 28, 2013
Very negative; I signed on just to report that. I have spent hundreds of dollars with this this company over the years, and have seen the quality & customer service go downhill. Yes, they have replaced some items--with the same inferior items.
Most recently, I took advantage of--as usual--2 of their tempting sales. I was billed the full price, and the status showed that they were shipped. No response from the company.

Hello, SpringHill, you have lost me as a customer!

Frankly, I have become more & more unhappy with catalog plant shopping. Prices have skyrocketed while quality has plummeted. I will be keeping my money local.


On March 28th, 2013, vivianjp added the following:

Update: no one from Spring Hill contacted me, contrary to their canned response, so I called them today. In an 18 min. conversation, I learned that not only was there no record of my order (billed AND overcharged, and never received), but there was no record of me as a customer at all! Is there any other way that they could've screwed up?
They will refund the $64.99.

I have a pending order of $115, also overcharged, which I have canceled.
I will not be making any more purchases from this conglomerate.

The customer service rep., Melissa, was terrific however. The powers that be at Spring hill would do well to take lessons from her.
On Mar 28, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Mar 26, 2013 4:31 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for letting us know. One of our customer service representatives will contact you for your account information and take care of this."


Neutral cheeseguy79
(3 reviews)
On Mar 13, 2013, cheeseguy79 Arcata, CA wrote:

I've ordered many things from Spring Hill. Most of what I've ordered had some problems, but I'm not too upset. For example, many things I've ordered have not been the correct color. I ordered the purple tree lilies, and 1 of 3 was white, ordered 4 purple hellebores, 1 was purple, 2 white, and one is a purple/white. I ordered 3 red carpet phlox, 2 were red one was a magenta. Also, it was listed as an extremely vigorous grower, and I'm on year 3 and they're about the size of a dinner plate. I ordered a purple clematis, and it was so tiny when I got it that I'm on my 3rd year with it and I hope it grows this spring in a more impressive way than last years scrawny 1 foot. I ordered the Freedom Hedge rose or maybe it was called something different. The website talks up its disease resistance, and all three quickly died of rust, while all my other roses were fine. They did replace them, which was nice, though I'm going to pull them out this year for lack of vigor.
I was trying to go with a purple color theme for my wife, and ended up with more of a mixed bag. I like the plants though so I'm not as upset as other customers might be. The hard part is, you don't know what color the plant will express until you have put a lot of time and energy into growing them. Anyway, I've switched back to trying to support my local nurseries after this luke warm online experience.


On Mar 13, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Mar 14, 2013 11:24 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for letting us know about your plants. We will be happy to ship the correct plants to you. One of our customer service representatives will contact you for your account information."


Positive peries17
(1 review)
On Feb 18, 2013, peries17 Cincinnati, OH (Zone 6a) wrote:

I swear by this company. When I decided several years ago to expand my gardens in my back yard, I was limited in funds, so I started searching online to buy plants. Starter plants so I could watch my garden grow. I ordered over 300.00 dollars worth of plants and to this day I have been happy with almost all of them. Needless to say there were some that did not survive but I called them and they replaced the plants that were available to in my zone at the time. I have never had a bad experience with them or their customer service reps. To those who did, you probably got a bad rep on the phone.
I have also referred two of my brother in laws to Spring Hill and they now order yearly from them. Each year I look forward to watching my garden thrive and what's new on their website. If I want a plant to fill in my garden that is already several years old, I go to a local nursery. It's that easy. But don't give up on this company as they stand behind their word and do replace plants if you are not satisfied. Their plants in my in gardens, are doing great and already this year I see the sign of life under snow and frost.


On Feb 18, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Feb 19, 2013 11:45 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your wonderful testimonial, thank you for sharing. We hope you will be a lifelong customer of ours and we look forward to serving you in the future."


Positive WelcomeGnome
(1 review)
On Jan 24, 2013, WelcomeGnome Montgomery, AL (Zone 8a) wrote:

So far so good. As of now my experience with SHN is positive. I have received 8 kaleidoscope butterfly bushes (7 which are alive and I will be contacting them in regards to the one that I believe died).

I also have on order to come this spring 2013:

7 peonies
8 black knight butterfly bushes
17 other misc plants, vines and bushes (fragrant cloud honeysuckle, tutti fruitti hummingbird mint, maypop, pink and white phlox, switzerland begonia, wistera, lemon plant, burgunday lace fern, and small globe thistle)

I will update you on my experience with those after I plant them this spring.


On Jan 24, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jan 24, 2013 3:28 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for sharing. We will be happy to replace the plant that arrived dead. I will have one of our customer service representatives contact you for your account information and have the butterfly bush reshipped to you."


Negative Godsey
(1 review)
On Dec 3, 2012, Godsey East Laurinburg, NC wrote:

This past May 2012 I ordered from Spring Hill for $49.05: 2 Northern Lights Grass, 2 purple love grass, 2 pink muhly grass, and 2 blue queen salvia. I have had mixed luck with previous purchases, not all of which show up somehow under my account number. The previous month, for example I ordered the mammoth mum collection, which flourished much as pictured but other orders have not lived. I have never used their refund guarantee before. I sent a series of emails via their customer service indicating that NONE of the grasses grew. Months went by and I received no further billing, then another bill which I again emailed as above with no response. Today I received a letter from their collection agency that I owe $84.05 {for the $49.05 order.} I am dismayed and disappointed that Spring Hill failed to respond in any way to my contacts--in spite of their guarantee "just contact us anytime--no time limit--for as long as you garden"-- to customer service via their site, and further aggrieved that they acted by sending the bill to collections! A polite response from them would likely have early on settled the whole matter! I don't want to think they are a dishonest company but it appears that they may be seriously disorganized and inattentive to customer service contacts!


On Dec 3, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Dec 4, 2012 9:53 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. We apologize for the problems you had with your plants and with your account. One of our customer service representatives will contact you for a solution."


Neutral daffodil_lover
(2 reviews)
On Oct 4, 2012, daffodil_lover Nova, OH (Zone 5a) wrote:

I have done business with Spring Hill for many years and have gotten good service and many great plants. When others were telling how bad their plants were I was very surprised. However, this year it seems something has happened to their customer service. I ordered a collection of poppies the fall of 2011. All the roots looked good, many of them large. A couple were a little smaller and one of the little ones never emerged. Only one out of ten not coming up isn't bad. I have emailed the company four times asking for a replacement of just this one plant. I am very disappointed that I have never even received an acknowledgment of my emails. I have always had quick responses. I am now worried about ordering from them again if they are not going to stand behind their plants. I have always tried to be fair. When a plant didn't grow and it was bad weather, etc. I didn't ask for a replacement, but all the others grew so I am certain that the root just wasn't strong enough. I have had good experiences with them in the past, but now I am wondering what is going on.


On Oct 4, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Oct 5, 2012 2:25 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your posting. One of our customer service representatives will contact you for your account information and take care of this for you. I apologize for the inconvenience."


Positive Laurie777
(5 reviews)
On Oct 1, 2012, Laurie777 Renton, WA wrote:

I bought starlight carnations from Spring Hill Nursery and they are doing great! They have become one of my favorite flowers and they thrive in all kinds of weather. The frangrance of the white carnations fills up the whole yard :). I've boughten a few other plants from them, too, and they all do very well. They also stand by their guarantee! Thanks!


On Oct 1, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Oct 5, 2012 2:27 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback and Happy Gardening!"


Negative Shar01
(1 review)
On Jul 18, 2012, Shar01 Montague, MI wrote:

EXTREMELY NEGATIVE!!! I have been quite happy with Spring Hill Nursery until this year. One of my orders was canceled earlier in the earlier because someone at that company decided on their own to cancel my order. I wanted the product. Just recently, with having a confirmation from them on an order they decided to cancel another order, that I wanted. The product was still being offered on their website for order but they would not honor their original confirmation.


On Jul 18, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jul 18, 2012 3:43 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. One of our customer service representatives will contact you for your account information and find out what is going on with your orders."


Positive sevensef
(2 reviews)
On Jul 18, 2012, sevensef Yorktown, VA (Zone 7b) wrote:

I read the reviews and was concerned but I really wanted a dwarf lemon tree and had a great coupon code, so I figured, I'll take a shot on just one plant. I'm so glad I did! It arrived in about a week and a half (I ordered during spring shipping season). The tree was about 10 inches tall and had a few healthy leaves. It's only been a few months and it's about 18 inches tall with many branches and plenty of leaves. It's growing beautifully!


On Jul 18, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jul 18, 2012 3:59 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you so much for your wonderful posting. Enjoy your tree!"


Positive chadams
(1 review)
On Jul 12, 2012, chadams Longmeadow, MA wrote:

During 2011, I purchased several plants from Springhill Nurseries by mailorder. The plants arrived on time and I was kept up to date regarding my orders. I recently contacted Springhill Nurseries for replacement plants in accordance with the guarantee listed on their website. Their response was immediate. As I requested, the plants to be replaced will be shipped to me at the time for planting and a replacement certificate was issued for the plants no longer in stock. My experience with this company has been very positive.


On Jul 12, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jul 18, 2012 4:04 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you taking the time to post your experience with our company, thank you."


Positive Treewin
(1 review)
On Jul 6, 2012, Treewin Grand Forks, ND wrote:

I am an incompetant when it comes to plants.....really, this is my first year planting anything of value. I was so interested in Springhill because it had some intriguing varieties and had the selection I was looking for. I ordered high and low bush blueberries, honeybush (two varieties), black beauty elderberry and some plant pills (I have 11 plants as of today). After I competed my order I started to hear about this page with so many negative comments and really started to panic before the plants even arrived. My mil in law passed away the week before most of the plants arrived and I held them off as long as I could, honestly thinking they would amount to nothing anyway so why put too much effort into them. Well, I planted them as soon as I could in anything but ideal weather (cold at night and sometimes below freezing), dry conditions etc. I have three kids and an 80 lbs dog that roam out in the yard and they aren't very careful. These plants have amazed me. They looked pathetic when they arrived and I doubted several of them even after they had been planted for many weeks. One cherry tree sprout looked dead for several weeks and I thought that would be the start of the die off I hear about on this page. But I kept watering it faithfully, even when my teenage daughter rolled her eyes at me. Lo and behold, the cherry tree has several new leaves on it this week and looks vigorious enough to survive. I am so pleasantly surprised. Now, to be critical, my elderberry looks unlike the black beauty that I know I ordered (the leaves look lighter in color) so that might still be a disapointment. I am still waiting on one variety of honeybush and I hope they make it here before it gets to late because I understand that I need two for cross pollination in the following years. But, overall I am very happy with my purchase and my fears were unfounded. I do not know how to garden but I do know that everything they sent me grew. Miraculous! Let's hope winter is kind around here. :-)


On Jul 6, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jul 9, 2012 1:34 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for sharing your experience with our company. If you have any problems with any plant just let us know and we will reship it to you, we have a lifetime guarantee."


Negative CDwinter
(1 review)
On Jun 21, 2012, CDwinter Louisville, KY wrote:

Last year I would have selected Positive, but I think that after this Spring, I'm going to shop elsewhere. Last year I was happy with most of the plants I bought (the great deals kept me coming back) and the few that died were immediately replaced...most of those are still doing great today.

But this year, I've lost almost half of the plants I've ordered. it seems like the plants were more robust and bigger last year, but lately I've mostly gotten these little sprigs that look like they've had a rough trip and promptly turn yellow and die. I've lost 2 Mystic Merlin Mallows, 1 Pink Mist Scabiosa, and 2 Bear's Breeches. I have e-mailed twice about dead plants this season, but haven't heard anything back.

Those catalogs show these gorgeous plants and then you get this poor little thing in the mail. Oh well, learn and move on.


On Jun 21, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jun 21, 2012 1:43 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your posting.We apologize for the problems with your order. A customer service representative will contact you for your account information for a reship as we do offer a lifetime guarantee which is something you cannot get at your local nursery.
Our plants are grown under carefully controlled conditions and will reward you with amazing growth once established and will look like the plants in our catalogs.

"


Positive lily_lady
(1 review)
On Jun 14, 2012, lily_lady Durham, NC wrote:

This spring I placed a few separate orders with Spring Hill. The first was for 3 Maypops, one of which appeared to be nearly dead. I promptly took photos and emailed them to customer service. Within a week I received one more Maypop, which was in worse condition and appeared to have some kind of infestation. Again I emailed a photo and explanation and soon received a replacement plant. It didn't look great, either, and I sent a photo and told them not to send another, and I said I appreciated their good customer service. The next day I received a reply saying they would refund me for that plant (though I haven't seen that post to my credit card yet).
I also ordered 5 different daylilies and a few tiger lilies, all of which are growing well. Since none of the plants have bloomed yet, it remains to be seen whether I received the specific plants I ordered.
Last year my experience with a different company was that none of the 5 plants I ordered were what I bloomed. I'm hoping for a better result with Spring Hill.


On Jun 14, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jun 15, 2012 11:01 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your posting. We appreciate your feedback and if you have any problems at all just let us know and we will be happy to take care of it for you."


Negative shortnorth
(2 reviews)
On Jun 14, 2012, shortnorth Kennett Square, PA wrote:

We placed an order in early May for three different types of Hollyhocks - 48 plants all together. Part of the order was shipped out about 2 weeks later and we have been waiting on the rest of the plants. After three more weeks I called customer service and was told that they would be shipping out by the end of that week. I called again the following week because I hadn't heard anything and was told that the order had been cancelled the previous week because the plants were out of season. (From reading the other reviews here it appears it is a common occurrence.) If I hadn't have called I would still be waiting. They said they would refund my credit card but I haven't seen a credit yet. The plants we did get were in good shape but half an order doesn't do me much good. The company shouldn't take our money if they can't deliver on their promised merchandise.


On Jun 14, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jun 14, 2012 12:27 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your post and apologize for the problems with your order. One of our customer service representatives will contact you for your account information and make sure you have been refunded.

"


Negative jthacher
(1 review)
On Jun 4, 2012, jthacher Devon, PA wrote:

Make that VERY negative.

On April 15, I ordered a Passion Flower Collection from them and my credit card was immediately charged $43.92. Several weeks later I received an email stating that my collection was would be shipped to arrive by June 24. I of course complained and received an email from "Tina" stating that it was due in on 5/15 and they are unable to give a ship date. Two weeks later (5/15) I received an email giving me a delivery date of 6/19 - I replied that if you cannot guarantee delivery inearly then please cancel the order. "Edward" replied that it was due back in stock by 5/20 and they would then ship it to me in a "timely manner" - and they are based on 100% customer service - WOW! Finally on May 28, I inquired as to the status of my order and complained about being charged before they shipped. On may 29, "Anna" replied (this is somewaht unbelievable!) - "at the time of processing this item went out of stock and your order was cancelled. A refund has been issued to you in the amount of $43.92 on 5/25. Please allow 2-3 days fror processing." So Anna is telling me that on 4/15 (the time of processing) they cancelled my order??? I might add that it is now June 4, and I still do not have my money back. Needless to say my true feeling about this organization are not fit for print.


On Jun 4, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jun 5, 2012 12:00 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your post and apologize for the problems with our service. One of our customer service representatives will contact you for your account information and make sure you have been refunded. We truly regret that this has happened.


"


Negative curbindee
(1 review)
On Jun 1, 2012, curbindee rochester. ny
United States wrote:

I ordered 2 ARISAEMA CONSANGUINEUM (giant Jack-in-the pulpit) plants on 2/15/12. They arrived safely and with special instructions which were followed. I planted 1 and gave one to my son. Neither have come up. When I emailed service, a Mark emailed me on 5/12 & indicated that I would receive a refund in 2-3 weeks.I have emailed them on 5/30, 5/31 & 6/1 inquiring about my refund. No one has responded, only canned emails. First of all, waiting 3 weeks for a refund is unheard of and the rudeness of their customer service department is something I do not need. Refund is only $15.85.


On Jun 1, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jun 1, 2012 1:55 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your post and apologize for the problems with your plants and service. One of our customer service representatives will contact you for your account information and make sure you have been refunded.
"


Positive megbrinson
(3 reviews)
On May 31, 2012, megbrinson Washington D.C.
United States wrote:

A few of my plants arrived damaged. Most survived and are doing well--one died. I emailed customer service, and recieved a response within two hours that they would replace the plant. All the emails from this company were polite.


On May 31, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jun 1, 2012 1:53 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you, we do our best to provide world class customer service. We are always here to help!"


Neutral JanaJP
(8 reviews)
On May 31, 2012, JanaJP Rome, GA wrote:

Posted on May 27, 2012, updated May 31, 2012
This is the last year I will order daylilies from Spring Hill. I have had success with their survival, but I now know I cannot depend on them being the cultivar I ordered. I'm posting here because others have said email to them seem to be ignored. This year I am up to three cultivars not being what I ordered. Last year the customer representative I spoke with doubted that the daylily supposed to be Susan Pritchard Petit
did not bloom as a double or was even the wrong color. It could not be replaced and I was issued a refund. Another daylily, Exploded Pumpkin, was planted last year but did not bloom until today. It is supposed to be an orange double, but I have a deep red flower out there! Spring Hill is in the process of replacing Whoppy because it too did not bloom anywhere near what was pictured in the catalog. These daylilies are much more expensive than what I order from daylily farms and the price is for only one fan instead of two.
I expect to recieve what I see, and it is a big disappointment
to see something else when it blooms. I cannot fault the company for trying to make things right for the customer, but I'll be passing on any more daylily orders.


On May 31st, 2012, JanaJP changed the rating from negative to neutral and added the following:

The representatives at Spring Hill have been very cooperative in helping to correct problems with orders. Perhaps the source of incorrect items lies with their suppliers. I realize this creates a problem for them in making adjustments and appreciate the fact that they are willing to do so.
On May 31, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 29, 2012 4:15 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your posting. We apologize that you had received the wrong lilies. One of our customer service representatives will contact you for your account information and make sure everyting is taken care of."


Positive Sherilou
(23 reviews)
On May 28, 2012, Sherilou Panhandle Gulf Coast, FL (Zone 8b) wrote:

I purchased a rare Hot Papaya Coneflower from Spring Hill Nursery. It was during one of their spring sales and I got it for a great price. Their USPS Priority Mail shipping was very reasonable.

The plant arrived beautiful and healthy. It's growing vigorously for me. I'll order from them again for sure. It's so much easier than running around to all the local nurseries and hardware stores trying to find what I really want.


On May 28, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jun 1, 2012 1:51 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you sharing your experience. Enjoy your coneflower."


Neutral ghinigirl
(1 review)
On May 26, 2012, ghinigirl West Bradenton, FL wrote:

My experience with this company indicates that if you order bare root plants, and they arrive looking like dead sticks, that's what they are. If they arrive showing a little life - a touch of green peeking out, a viable looking plant - then they are going to survive and do wonderfully. I will not be ordering again because of the number I have received looking exactly like dead sticks that were not able to be revived, no matter what. My suggestion to the company, considering the way they ship - which uses UPS ground that is transferred to your local post office for delivery - is to consider the transit time and only ship early in the week. Using this method of delivery, if the estimate is four days and UPS can actually get it to you in three, they hold it to extend it to four (yes, I have tracked a delivery to me that was actually in the local delivery area and held until the estimated date). To compound matters, when it is shipped on a Wednesday, you won't actually receive it until the following Tuesday (the estimate of four days is only based on weekdays, beginning the day after Springhill shows it shipped). This is just too long for plants that young and delicate to survive the shipping process.


On May 26, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 29, 2012 4:18 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for sharing your experience with our company. We do take seriously everything our customers have to say. We will make sure to pass along your suggestion. One of our customer service representatives will contact you for your account information and find out what needs to be replaced."


Neutral budannaman
(1 review)
On May 25, 2012, budannaman Sheridan, CO wrote:

I placed a fairly good sized order with Spring Hill on 5/18/2012. I haven't received anything yet, but about half my order is currently in transit. The situation that has me on the front about Spring Hill is with two of my plants that haven't yet shipped. I ordered
74513 CAMPANULA BLUE CLIPS
77225 KALEIDOSCOPE BUTTERFLY BUSH
though it says on their site that these two items are in stock and shipping in spring and fall for my area. After I placed my order though the ship date for the two specified plants read 09/17/12-10/08/12. Not only would planting these plants in Colorado in September be an issue, but there was nothing stating a fall ship date prior to them taking my money. The part that's frustrating me the most is that I've tried three times to contact them via email about the situation but haven't heard a thing back. If they fix my problem and all of my plants arrive at the proper time, in healthy condition, i would definitely recommend to friends and family but until then....


On May 25, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 30, 2012 2:36 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for bringing this to our attention and we apologize for the inconvenience. One of our customer service representatives will contact you for your account information and check on your order for you."


Negative coppermoe
(1 review)
On May 22, 2012, coppermoe Spring, TX wrote:

At first I had a really good experience with this company. Ordered some roses two years ago and they came in a root bulb. They grew beautifully and even bloomed in a snowstorm in Georgia. Then moved to Texas. Last year I ordered the same ones again. After multiple emails that they were on back order I finally got the roses as starter plants and none of the six I purchased ever made it. Asked to be sent the root bulb roses and was again sent the wrong ones again after multiple emails saying they were backorder. When they finally came in March they were in very poor condition. Called and talked to a representative who reordered the root bulb roses but again they have been on backorder several times. The last time I was told I would get them between 05/14/12-06/04/12. I responded saying that if they weren't shipped this time then I would cancel my order. Well guess what, I received an email today saying they were cancelling my order and that they didn't owe anything. This company continues to be a problem and it appears they have changed how they process their products. They are not reliable and they will lead you on a long path after they have taken your money. Good luck to anyone who decides to purchase from this company. So sad that it's turned out like this because the original roses I ordered we some of the best I've ever had.


On May 22, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 22, 2012 11:26 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your post and apologize for the problems with your plants. One of our customer service representatives will contact you for your account information and see what we can do to help."


Negative NYCyard
(1 review)
On May 17, 2012, NYCyard New York, NY wrote:

I placed a varied order from Spring Hill in March this year excited about the early warmth. The prices seemed a bit high, but they offered a pretty big discount for new customers so I decided to order from them - they had a lot of the plants I wanted in my garden. I ordered 18 items: hardy ice plants (3), October daphne (2), a Japanese painted fern, poppy anemones (12 bulbs) and mixed lungworts (3). I received a shipping confirmation in a reasonable time frame given the spring shipping schedule, for half of my order, but they ship half UPS with post office delivery and seem to always ship on a Thursday. This method of shipping means plants in a box for a LONG time. My first shipment got lost in the post office somehow (not Spring Hill's fault) and they arrived a day short of two weeks after being shipped. Needless to say, the prognosis for these plants was not so good. The lungwort roots seemed like they'd be ok, so I planted them and hoped for the best, but there was no hope for the rest. I thought the condition of the inside of the box was due to the shipping issues. So I called Spring Hill and got an irritated sounding customer service representative who said to me, "I deal with these types of complaints all day, every day", but she re-ordered my plants and I got a new ship date fairly quickly, so I thought there was hope. Well, the new plants shipped out before my painted fern and poppy anemone bulbs. They again shipped on a thursday and weekended in a UPS warehouse and arrived a week after shipping via USPS. The box was again atrocious - plants loose from their containers and dirt all over. Only ONE of the 5 in that box is currently living, the other 4 were DOA. Then, a week later, I received a fried tiny (I think almost $20) fern, and then a box with a bag of dry bulbs - of the 12 I got, only one sprouted anything and the fern is a sad stick in my yard that I am sure will not miraculously sprout next year. I have not tried for a refund and I definitely do not want another box of dirt on my door step. Just a warning - the are reputable mail order nurseries out there. Do your research. I have received several shients from other companies this year that do know how to properly package and ship beautiful live plants (and funny enough, they cost less too).


On May 17, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 22, 2012 10:18 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your post and apologize for the problems with your plants. One of our customer service representatives will contact you for your account information and see what we can do to help."


Negative Graidyn
(1 review)
On May 14, 2012, Graidyn Whitney Point, NY (Zone 5b) wrote:

Posted on May 11, 2012, updated May 14, 2012
Posted on May 9, 2012, updated May 11, 2012
Normally, I love Spring Hill. Love them. I ordered magic roses from them last year and lost a couple, which they replaced no problem. Shipping was fast, customer service was great. This year 2 more roses died and they replaced them. When the replacements got here they looked as though someone had literally stomped all over them. They were totally smashed. I called, let them know I wasn't sure they were going to make it and that they had a problem with shipping and they sent out 2 new ones. Everything was great. I ordered some things from Henry Field's & Michigan Bulb. No problems. Everything great and growing fine.

Then May 3rd I placed a huge order with Spring Hill. 13 items that are actually 60 individual plants. At the same time I placed another order with Michigan Bulb for 6 Hydrangeas. Every day that I check it the delivery date is pushed back further and further. Now it's (estimated delivery date# May 23rd. I called this morning and the rep said it was because they were waiting for the growing season for my zone, well that's crazy. They shipped me roses #first shipment of roses this year arrived APRIL 19th#, their sister company shipped me ferns and daylillies #APRIL 26th & MAY 5th# that are doing great. He said he couldn't put a rush on it because it's in processing, but that it would be here by the end of may. He insisted it was in stock, would ship soon, but he couldn't tell me anything else. He was incredibly un-helpful #which is a new experience for me with Spring Hill). It should be here now like everything else has been. Michigan Bulb is doing the same thing, pushing my order back further and further.

I'm in zone 5b. Last frost is April 30th according to the map. We had one a little later but I'm not an idiot, I covered my plants up and they had already sent me some. I don't know what's going on but I'm awfully annoyed that they can't just ship my items so I can get my gardens going!! This has never been an issue before. They have their money, I made sure their spring shipping season was OPEN for me, I ordered ALL spring shipping plants, and they have their money. I just want my plants in a reasonable timeframe from payment. At this point it will be 20 DAYS before I get them instead of the usual 7-10 days. And that's if they don't move it again.


On May 11th, 2012, Graidyn added the following:

Part of my order has now shipped, which certainly makes me happier, but now the part that hasn't yet shipped has been moved back even further - to May 25th! What is up with this? Michigan bulb has also moved my order back to the 25th except for 2 items which have been moved forward to the 18th. This is incredibly frustrating!


On May 14th, 2012, Graidyn added the following:

It is now the 14th and after answering Donna - the customer service rep who responded on the 11th - with the requested account information, I have heard absolutely - nothing. I know that I am supposed to get part of my order on the 16th, but the rest of it has now been moved to the 28th! This is frustrating. All I want is answers - and not "we can't ship because it's not time to ship for your zone yet".
On May 14, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 11, 2012 1:21 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your post. We apologize for the delay with your order. One of our customer service representatives will contact you for your account information and check on your order for you."


Neutral flutistgardener
(2 reviews)
On May 13, 2012, flutistgardener Perkasie, PA wrote:

I have placed MANY orders with this company in the past. They have always been prompt in a refund if I had plants that didn't thrive. Please note that the best way to deal with this company is by PHONE, not email.

With that said, I have finally learned the trick to getting healthy plants that survive from Spring Hill, and not be on backorder. I ordered VERY early this year- the beginning of February. Their initial spring shipment actually came 2 weeks earlier than listed on their website, which was fine since I was out gardening already. Everything actually survived this year, and is doing extremely well. I have now learned that if I want to order with this company, I need to start planning for it in the winter, and my results are much better.


On May 13, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 14, 2012 2:12 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your posting. Happy to hear this worked out for you. We ship our plants according to the USDA as well as maturity of plants and weather conditions, enjoy your garden!"


Positive aniabania
(2 reviews)
On May 12, 2012, aniabania Charlotte, NC wrote:

Posted on May 12, 2012, updated May 12, 2012
This is the first year I tried shipped plants. I have decided to try several nurseries. So far I am neutral in regards to the Spring Hill, leaning toward positive. My mums (10 pieces) arrived in a a horrible shape. I told them about it on facebook. They said to give them some time and if they die, they will replace them.. Unfortunately only three (out of 10) survived. Also, the poppy anemone never showed any growth. I asked for a replacement of the mums and exchange for a different plant (same price) for anemone since it seems none of the consumers seem to have had any growth on anemone.
On the flip side, the lilac, astible bag (6 pieces) and the lilies (3 bulbs) are doing great. They show plenty of lively growth. It seems that my astibles will bloom this year (it its their first year).
I hope my items will be replaced and arrive in a good condition. I also hope that they will not die. I am convinced the mums died because of the condition in which they arrived. If all goes well, i will change my feedback to positive. I cannot complain about the quality of plants other than those that died.


On May 12th, 2012, aniabania changed the rating from neutral to positive and added the following:

I am changing my feedback to positive. I was just informed my mums will be reshiped and I will get a different item instead of anemones. I am very pleased with the customer service. At the end of the day, it is not easy to ship live plants.
Negative MTnic
(1 review)
On May 10, 2012, MTnic Plentywood, MT (Zone 3b) wrote:

I am not prone to complaining, but I emailed the company within a day or two after my shipment arrived. I didn't demand replacements or a refund, but I mentioned that a few of the plants looked unhealthy and I asked for advice. For instance, I ordered the passiflora collection- one arrived looking healthy, one was marginal, and the other had been decimated by some sort of pest. I've never grown these plants before, so I asked if there was a known enemy pest that was the culprit, how I should treat the plant, and if I needed to quarantine it from the others. The variegated weigela I ordered arrived with most of its leaves crunchy, brown, curled and dry. I asked how to best care for it in this state. One of the roses I received had what appeared to be rust on most of its leaves and one of the carpet phlox plants I received looked nearly dead. Very little of the plant was green, most of it was brown.

Again, I wasn't looking for replacements, I was simply seeking advice. I didn't ever receive a reply to my email. It is unfortunate that one has to post a negative rating in order to have proper attention paid to queries. From the comments about Spring Hill that I have read, it seems the company does respond promptly to negative comments placed on DG, so it strikes me as odd that they don't respond to emails in a similar fashion. Perhaps if they did, they wouldn't have so many negative comments. I've never returned a plant in my life, but then again, I've always been able to view the plant before purchasing. This is the first time I have ordered plants online. The experience wasn't horrible, the plants are all small but most of them will probably survive. I am simply disappointed in Spring Hill's lack of response to my email. I sent it over a week ago.


On May 10, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 11, 2012 1:31 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your post. We apologize that you did not receive a reply to your email. One of our customer service representatives will contact you and help you with your questions."


Positive diPomi
(4 reviews)
On May 7, 2012, diPomi VALLEY VILLAGE, CA wrote:

Posted on May 3, 2012, updated May 7, 2012
I have ordered from this company satisfactorily for a few years, but just had a strange experience with them and haven't decided yet if I've been scammed or not. I ordered a number of items from them, including a repeat order for a 'Rhapsody in Blue' rose. I was notified that part of my order was shipping, including the aforementioned item, and it arrived today. Though the item was listed on the carton, not only was it not there, there wasn't room in the carton for another item that size. Though I can easily imagine a loser of a shipping clerk deliberately omitting an item after lamely pulling a too-small carton, the associated and incriminating odd fact is that this item has disappeared from the web site, and even looking up its item number '86609' yields nothing, so I have to wonder what gives. A call to customer service resulted in my being told that the rose would be rescheduled to ship next spring, so I am just plain unhappy as well as skeptical right now.


On May 7th, 2012, diPomi changed the rating from negative to positive and added the following:

The customer rep that I spoke to on the phone erred - though not indicated because of a clerical error (the first I've had with this company in years of ordering from them and even more years ordering from Breck's) my bareroot rose is actually on the way. In retrospect I probably also should have mentioned that the rest of my order, which included potted roses, lilacs, columbines and coneflowers, all arrived in excellent condition as usual. Those have already recovered from the stress of being shipped to the west coast.
Paint me mollified.
On May 7, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 4, 2012 9:43 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your post. One of our customer service representative will contact you for your account information and check on what happened with your rose.

"


Positive Lemurific
(1 review)
On May 4, 2012, Lemurific Cleveland Heights, OH wrote:

Posted on April 20, 2012, updated May 4, 2012
I ordered 2 reblooming lilacs, an arctic fire dogwood, and a dwarf weeping redbud. I was terrified after reading the reviews here. But they shipped before their estimated time, were well packaged, and were in good shape. The lilacs were active and even had flower buds. The redbud was dormant and barefooted but in great shape and a surprising size - 2.5 ft at least. Admiditly, I hoped the dogwood would be bigger. But I got what I expected really. Price was good, I think at about 75 including shipping.


On May 4th, 2012, Lemurific added the following:

Less than a month later and my large weeping redbud has buds, my arctic fire dogwood has tons of growth and my lilacs are looking good. I am very pleased and will certainly buy plants that are difficult to find locally from them and their affiliates again.

I think that it helps to buy the plants during the right time (don't buy spring plants at the end of spring) and obviously for the right zone.
On May 4, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 21, 2012 12:49 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Wonderful to hear, thank you for sharing!"


Positive ultradan
(1 review)
On May 4, 2012, ultradan Youngstown, OH wrote:

Admittedly, finding this web site AFTER I had just purchased from Spring Hill made me nervous, but in reality, there was not much to be nervous about since most businesses that we shop at, whether visible or not, have legitimate and exaggerated complaints about the service and product. With their written return policy which seems pretty lenient, I was comfortable with my purchases.

I got my package yesterday and was happy to see everything nicely packaged and in good condition - the roots seemed great and everything looked free of visible disease/rot! I got those plants in the ground within hours, and I am excited to see their progress!

In my area, I do have access to plenty of quality nurseries, many of which have the same plants that Spring Hill has, but I actually got a better deal from Spring Hill, which was what prompted me to buy from them for the first time. If the price is right, I will certainly do business with them again.

It's silly to think that the nursery is only about a 3 - 4 hour drive, and that the package arrived within 3 days (1 day held over at UPS, then USPS), but that is the sacrifice for doorstep delivery.

I am satisfied with everything thus far - it's up to me now to make sure the roots take. And if problems arise, and I do need assistance, I am confident that I will receive the help that is promised.


On May 4, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 4, 2012 9:37 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for sharing. We are always eager and ready to help with anything just let us know. Happy Gardening!"


Negative MeowingKittens
(1 review)
On May 3, 2012, MeowingKittens Fruit Hill, OH wrote:

It has been a month since I ordered my items and the shipping date on the website keeps being pushed back and pushed back with no explanation. I have seen people complain that their orders have even been pushed back to the next shipping season.

I keep threatening to cancel and received an email that my order was being processed and would ship in 3-5 days. That was 15 days ago with no activity.

I have emailed since then and have received no response to my complaints.

Keep in mind they charge you IMMEDIATELY when you buy the items unlike other companies which charge you when your items ship. So right now I have paid for items which seems like I will never receive.

Looking at my estimated time of arrival - It is unacceptable to have someone wait 2 and a half months to receive an item. If there is a problem on your end - you should tell the customer. I'm sick and tired of seeing the customer blamed for your shortcomings on this site.

Buying from this vendor is more trouble and worry than its worth. Trust me. Keep better track of your stock available and take it off the webpage before people buy it if you don't have it.


On May 3, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 4, 2012 9:35 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your post. We apologize for the delay in shipping. One of our customer service representative will contact you for your account information and check on your order for you."


Positive lhaddad
(1 review)
On May 2, 2012, lhaddad Omaha, NE wrote:

I ordered 4 plants from Springhill. They arrived in less than a month and in good condition. The aster plant was almost 9 inches tall. The three daylilies were bareroot, but each had at least an inch of green growth on them. I planted them over a week ago and they look good.


On May 2, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 3, 2012 11:41 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback about our company. Enjoy your plants."


Positive amos11
(2 reviews)
On May 1, 2012, amos11 Fort Bragg, NC wrote:

So far so good. I placed what I considered a fairly large order(36 plants) and some bulbs and bare root items. I had order two items from Springhill before and did not have any problems with shipping time or the products. So I placed a second larger order on 20 April 2012 praying for the same if not better service and product. I recieved the partial shipment today, 1 May 2012. The remaining items (2) are still in route, and (2) are scheduled to ship the end of the month...according to Ellis a customer service rep, and an email. I must say that I had GREAT concerns after I placed my order, and then reading the negative experiences from others. My plants are healthy looking, packed/shipped well, and headed to thier new homes. I am amazed and surprised at the sizes. I have ordered from another company and paid alot more and got less plant!. My experience thus far has been nothing but wounderful.


On May 1, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 3, 2012 11:30 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you sharing your experience with your company. Thank you and happy gardening!"


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