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Comments regarding Spring Hill Nursery (aka SpringHillNursery.com)

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  Feedback History and Summary  
455 positives
161 neutrals
419 negatives

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RatingAuthorContent
Negative MrELMO
(1 review)
On Apr 27, 2012, MrELMO Turlock, CA wrote:

Last Fall I ordered 9 irises. I ordered 'Men in Black' and when I do my research, the iris certified as Men in Black is not the one in the catalog nor the one I received. I ordered 'Lest we forget' iris, and I received 'Blatant' labeled with 'Lest we forget'. I ordered 'Ocean Wave' iris and after blooming I discovered that the iris is not 'Ocean wave'. And I can keep going. Out of all 9 iris, 1 died, 2 haven't bloom yet, and out of the other 6, only one correspond to the correct labelled iris ('Slovak Prince'). I don't think I will trust SHN for iris purchases again.


On Apr 27, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 1, 2012 12:35 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your posting. We will have a customer service representative contact you for your account information and take care of this for you.

"


Positive JOE2SUE
(2 reviews)
On Apr 26, 2012, JOE2SUE Palestine, WV (Zone 6a) wrote:

Posted on April 26, 2012, updated April 26, 2012
I sent Email Actualy 3 emails To Michigan bulb About a Black Rasberry I recieved At same time As Yours Arrived. It was a replacement Also.1 Has Died Same As Yours Did. Recieved Email same day From you And Just today recieved Plants. Very Fast Service.But I have heard Nothing From Michigan Bulb.Thank You Very Much.
GOD BLESS Joe


On April 26th, 2012, JOE2SUE added the following:

PS: My email adress is [ Ineedtocelit@frontier.com ] If I ever Recieve My Plants That Have Died. Will posibily Not order From Michigan Bulb Again. THANKS GOD BLESS Joe
On Apr 26, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 1, 2012 12:51 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for posting. Your black raspberry plant from Michigan Bulb is also being reshipped. Happy Gardening!"


Negative asg024
(1 review)
On Apr 21, 2012, asg024 Redwood City, CA wrote:

The plants they sent me were in bad condition. Some plants have wilted and broken leaves. The daylily I received was with the root rot problem. They do not respond to my emails. They ship the order too late. I'm waiting for my plants more than 1 month and they expected to ship them only in several weeks!


On Apr 21, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 1, 2012 12:45 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your posting. We will have a customer service representative contact you for your account information and take care of this for you.

"


Neutral 5panky
(1 review)
On Apr 20, 2012, 5panky Spotsylvania Courthouse, VA wrote:

We just received our order two days ago from the Annual Store. The reason I am posting is because of our disappointment with the size and condition of the plants upon arrival relative to the cost. They arrived in small cells size plants, completely dried out and wilted. I immediately transplanted them into larger pots and watered them and they perked up overnight. I have purchased perennials many time before but I will not buy annuals again from Spring Hill. I can buy twice the plant for 1/3 of the cost locally. Time will tell if the promise of unique color, etc. is realized.


On Apr 20, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 21, 2012 12:51 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you letting us know. If you have any problems at all just let us know, we will take care of whatever you need."


Positive kdoumlele
(1 review)
On Apr 20, 2012, kdoumlele Ashland, VA wrote:

I decided to try out Spring Hill in February 2012 when I received a catalog with a half off coupon in the mail. This is the first mail-order nursery I have ever purchased from and I wasn't sure what to expect, but figured I'd take my chances with prices being so low. I ordered some asiatic lilly bulbs, 3 of the Peaches n' Dreams hollyhocks, 6 roses, and the zebra grass. I was pleasantly surprised when my order arrived! Everything was sent in one shipment in early March (a perfect time for my area considering the unseasonably warm temps) and packaged to my satisfaction. I unpacked and watered everything and left them sitting by my kitchen window for a couple days before I got around to planting them. So far everything has been growing wonderfully! Especially the zebra grass, which has shot up atleast a foot (in full sun) since planting in late March. The only thing I've noticed is the instructions for the hollyhock say to plant in full sun. I had 2 planted in full sun and 1 in partial shade (about 4-5hours of sun/day). After noticing the one in partial shade looking a little happier than the others I decided to move my sunny hollyhocks to a little shadier location. That was about 2 weeks ago and since then they have taken off! Then again, the soil in my yard varies so greatly it easily could have had something to do with that.

I'm a happy customer, and I will definitely be ordering from Spring Hill again!


On Apr 20, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 21, 2012 1:00 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for posting and sharing your experience with our company. "


Negative Rottridge
(1 review)
On Apr 18, 2012, Rottridge Corinth, GA wrote:

Posted on April 6, 2012, updated April 18, 2012
Beware of half off offers from SHN. I wouldn't mind the coupon deducted off shipping and taxes, but they should have told me that up front. Also, it should have shown me an actual TOTAL, WITH shipping and taxes, before putting the order through.

They way they did it, it looked as if I'd hit my 100 dollar mark

Besides, how can they take it off taxes, which have to be payed regardless of sale offers?

That's not taking half off. That's fudging the numbers because the taxes will be reduced by the lower cost. It may be an old trick, but I expected better by a company of such long standing. Shame on me.


On April 18th, 2012, Rottridge added the following:

I'm going to add that the plants shipped were in excellent condition, all alive and well. I still wouldn't go near a sale offer from these folks, but must admit that the plants were of high quality.
On Apr 18, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 21, 2012 1:03 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for posting the problem with your discount. We will have a cusrtomer service representative contact you for your account informaiton and take a look at your order discount and see what can be done."


Positive CandL
(6 reviews)
On Apr 13, 2012, CandL Reynoldsburg, OH wrote:

Always a positive rating for SpringHill. Been ordering from them for years and will continue to do so for years to come.
Two years ago, I ordered two of their Incrediball Hydrangeas. They arrived healthy babies. Only one 5 - 6 inch branch per plant. I planted them, fertilized...sometimes, and in less than a month they had tripled in size. They bloomed that year. The blooms last year were exactly as advertised. Twelve inches, or more across! This year...I cannot describe how huge these two plants are. Probably over 4 feet high and three feet wide. Cannot wait for bloom time this year. Amazing as usual!
Their guarantee is not to be beat. Ordered a burning hearts dicentra last year that died. Replaced immediately, currently in the ground, and even though we are having hard frosts this week it's growing beatuifully. This even after staying in the fridge for over a week before planting.
I still say, those people who want these bareroot and 5 inch pot baby plants to perform, in the first year, the same as a garden stores 1 gallon pot need to just stick to the garden stores. But I guarantee, after a few years, my baby plant will be performing as well, if not better!
Thanks SpringHill!


On Apr 13, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 21, 2012 12:48 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for sharing you experience with our company. You should post some pictures or send them to us, we would love to see. Happy Gardening!"


Negative stormcloud
(20 reviews)
On Apr 8, 2012, stormcloud Yonkers, NY wrote:

Posted on October 1, 2007, updated April 8, 2012
Same thing happened to me like CompWiz and Amararrylis6. They told me I had too many refunds and my account was closed.I had too many dead seedlings which are not worth the effort to plant. I cancelled an order and will have nothing more to do with them. They ship to me too late.
After long wait they send half dead seedlings and this is their response. What about their "unconditional lifetime guarantee" which is posted on each of their web pages??? BUYER BEWARE


On January 16th, 2008, stormcloud added the following:

My Eu was scheduled to ship in late September. I've been checking my account weekly since then. Whenever it gets within a week of the expected delivery date, that date magically changes--from late Sept to early Oct; from early Oct to mid Oct; from mid Oct to late Oct. Now it's just jumped from late Oct to early Dec.

This order for FALL delivery has suddenly changed to SPRING delivery. Very, very frustrating. If the plants aren't available, they shouldn't be offering them for sale.
RUDBECKIA GREEN WIZARD #1
Delivery Estimate: 03/23/08 - 04/13/08

On January 22nd, 2008, stormcloud added the following:

After reading through all these comments I am beginning to wonder just who their customers are going to be since they seem to be cancelling the accounts of everyone who has an issue witht he dead twigs they send !
On April 13th, 2008, stormcloud added the following:

NOTHING HAS CHANGED....NEW SEASON AND SPRING HILL IS THE SAME AS EVER. BAD
They owed me a replacement plant from last Spring. They kept moving projected delivery date further and further ahead. I finally decided to add 2 shrubs to my order and now they are been doing the same thing with the 3 items. I just wrote them to cancel my order. I do not know if they will....but I am sick of the way they play games with customers. That is it for me with Spring Hill.
Moved from March to April,April to May and now this morning I see May to June. This could go on forever !
On May 10th, 2008, stormcloud added the following:

Customer service sent me e mail through Daves. I responded but received no reponse from her.
I have written e mail 3 times to cancel this order. I am sick of their games of moving the ship dates ahead.
No response and no cancellation.
This company is becoming worse and worse.
On May 16th, 2008, stormcloud added the following:

Good grief....how does this company stay in business !
My order has once again been moved ahead into June.
They do not respond to the 3 e mails I have already sent requesting cancellation and one of the items was a replacement for a dead plant they sent to me last Spring,

Now I am going to file a complaint with the BBB for what ever use that may be.
On April 8th, 2012, stormcloud added the following:

BUYER BEWARE....I thought I would give this place another try since they are advertizing all over the Internet.
I placed an order in January and another in March 2012.
Today i noticed the ship date had been moved ahead another month so I wrote to ask why and when the orders would be shipped.I did not request a replacement because I had received nothing yet. This is the response i received in a very timely fashion. LOL
"Thank you for your email. After reviewing your account we have found that you have returned 80% or more of your purchases with us and a reship will not be issued. It appears that our company's products are not a good match for you, and we regret that we have been unsuccessful in satisfying your gardening needs. We're somewhat puzzled by this, because we do strive for 100% customer satisfaction, and in most cases, achieve it. This can be evident by our devoted customers who purchase year after year from us and by the many testimonials we receive from them.

Any pending reshipments for unsatisfactory product and all new orders will be cancelled. Any payments made will be refunded to you under separate cover. Please allow 4-6 weeks to receive your refund(s). "

So what they did was charge m y credit card months ago, have use of my money and never even let me know they would not be shipping my orders until I wrote to them for information, GOOD RIDDANCE AND I THANK THEM FOR CANCELLING MY ACCOUNT., I DO HOPE I RECEIVE A REFUND FROM THEM,
Negative Cavaliers79
(1 review)
On Apr 6, 2012, Cavaliers79 Charlottesville, VA wrote:

Posted on March 28, 2012, updated April 6, 2012
Wow -- the plants they sent me were in awful condition, wilted and broken. I would not recommend that anyone buy plants from this company. I should have checked the feedback on this site before I purchased. Not good. Since customer service monitors this site (becasue they do not respond to emails). Order 20700765901 Item 65019


On April 6th, 2012, Cavaliers79 added the following:

Still Negative. I received the reshipped plants today and they are again in bad condition. I took them out of the box immediately after they arrived. I am not sure what makes Spring Hill think they can cram three live plants into a cardboard box, ship them via the USPS, and expect them to arrive in anything but bad shape. I would advise against buying live plants form this company. Go to Lowes or Home Depot.
On Apr 6, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 4, 2012 11:03 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your feedback. We apologize for the problem with the plants and the delay in responding to your email. This is our busiest time of year and we are a little behind. Our customer service representative will contact you for your account information and take care of this for you.


On Apr 4, 2012 12:25 PM, Spring Hill Nursery (aka SpringHillNursery.com) added:

I checked and see your foxgloves were reshipped, did you need anything else?"


Positive CoryBroker
(3 reviews)
On Apr 5, 2012, CoryBroker Milwaukee, WI wrote:

Posted on March 28, 2012, updated April 5, 2012
What does Spring Hill do when a plant on their website nets a series of negative reviews? Simple! Clean the slate and start from scratch! Case in point: the Primrose Lilac Bushes. If you google this plant and Spring Hill, it will return a result for 17 out of 17 negatives. Today, the plant on Spring Hill's site doesn't reflect ANY reviews.

Okay, now my complaint. 18 months ago I received three of the tiniest little Beauty of Moscow Lilacs one could imagine. One bush was literally a single twig with three leaves on it. The second was not much better. The third and best of the lot actually had two canes and was a whopping 7" tall. I planted the lilacs, and to my surprise they survived. This is the second spring after planting them in October of 2010, and these sorry plants don't look much different.

I had emailed Spring Hill when I received them, and inquired about how to care for them, since I was worried about their diminutive stature. It was more like they sent me plant "cultures." I got no response.

I was vacillating between a neutral and negative review for Spring Hill since the lilacs actually lived. But I planted two of the same variety of lilac two years prior from my local nursery for just a few bucks more per plant. They are each well over 5 feet tall, and they flowered the same season that I bought them. They are planted in the same soil, with the same exposure as the Spring Hill lilacs which have been such a deep disappointment. Not to mention Spring Hill neglected to respond to my email.

I WANT TO LIKE Spring Hill--their website and catalogues offer many plants and bulbs I'd really like to own. As Spring Hill noted in a response to one of the reviews here, it is easier to post the negative, and fewer people are motivated to post positive experiences. But when there is an overwhelming percentage of negatives vs. positives-- AND when compared to other vendors' ratings, so many more negatives and fewer positives, well, I think that says something.

I'd love it if Spring Hill could pull it together. I'd be willing to give them another try if they can guarantee me that they wouldn't send this type of garbage again. And I'm not asking for replacements--I've grown attached to my sickly specimens. I like a challenge, and with a bit of TLC am determined to grow my lilacs into mature, beautiful plants. Right now they look like Charlie Brown's Christmas Tree.


On April 5th, 2012, CoryBroker changed the rating from negative to positive and added the following:

My response to customer care:

Hi Donna,

I genuinely appreciate your response--it means a lot. I will be changing my rating to a positive. Thank you for your offer to replace the plants. But I think what I'd rather do is keep them, and just give them a lot of TLC. This week I see that the one smallest plant actually is sending up a few new fledgling branches. And the largest plant is coming along nicely. All three have green leaves and I've fertilized them regularly.

I think there are a few things that come into play here. First, I purchased 5" pots. My expectations might have been a little high. I am a "novice" gardener, and a friend pointed out to me that I am not going to get the same sized plant in a 5" pot that I would from my local gardening center in larger 3 gallon pots. My feeling is that the plants you sent are about two or three years behind what I purchased locally. I will say that they plants arrived in decent packaging. And they DID live!

I would like to offer you some feedback that I think might be valuable. In my opinion, it comes down to managing expectations. And I think the issue you are encountering is that Spring Hill is shipping immature plants and gardeners are disappointed by their diminutive size. This is perpetuated by the photos in Spring Hill's catalogue that show full sized, adult plants. In fairness to your customers and to your company, it might benefit you to show the picture of the healthy, flowering, adult specimen--BUT next to it, show a thumbnail representative of the plant the they customer can reasonably expect to receive by comparison.

You might want to change the way you market, to reflect this change. Perhaps limit the types of plants carried, and inventory less common varieties and hold yourself out as a specialty vendor. Rather than pit yourself against local big boxes and gardening centers who can provide the same things you offer, sell things that one cannot get elsewhere. Note in your marketing that plants will be smaller, but of quality. Then make sure you COMMUNICATE and COORDINATE SHIPPING so that the plants reach your customer when you said they would, and in condition that won't leave room for disappointment.

After you've set reasonable expectations with your customer, do away with the asinine guarantee unless you are prepared to stand behind it 100%, without punitive measures being assigned to customers that actually take you at your word. How many complaints express the same sentiment from customers who feel like they've been "blacklisted" by your company. It seems ridiculous that when a customer indicates a shortcoming with the products you've chosen to ship, that Spring Hill would alienate them by actually preventing them from placing future orders. Wouldn't the solution be to find out the commonality across customer complaints, rectify the problem so that you don't continue having issues--and THEN you would not have to replace so many plants. As it stands, your business model makes no sense to me: sell an inferior product, have to replace the product (for those that actually complain, while profiting from those that don't), re-ship new items as replacements, and oh, this is the part that confuses me--refuse to sell to the very customer to which you spent so much effort marketing with countless fancy catalogues.

Bottom line: 1. Spend money on the front end by shipping a better quality of product, 2. Set customer expectations realistically, 3. Stand behind your guarantee WITHOUT punitive consequences to your customer for YOUR failures, 4. Improve communication (so many complain about this). If you treat your customers as long-time clients, you can't help but run a profitable AND WELL RESPECTED business. It is possible to have both!

Sincerely,
Cory
On Apr 5, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 4, 2012 11:25 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your posting and sharing your thoughts about our company. We apologize that what you received was not in good condition. I will be happy to pass your comments onto our quality department to help improve the quality of our plants."


Neutral tmn7777
(1 review)
On Apr 5, 2012, tmn7777 Needham, MA wrote:

Posted on April 2, 2012, updated April 5, 2012
I ordered 3 snow on the mountain plants and a weeping cherry tree. When I received them, they are practically dead or on the verge of it. The snow on the mountain plants are tiny with dried yellow leaves. There were only a few green leaves. As for the weeping cherry tree, it is tiny. Basically, it is a stick with three tiny limbs. I'm very disappointed with what I received. To be fair, the ordering process was easy and the items arrived relatively quickly. I'm going to call customer service and see how they respond to my issue.


On April 5th, 2012, tmn7777 changed the rating from negative to neutral and added the following:

Called Springhill Nursery on 4/3/12 at 1PM and talked to Sonya. The plants are basically dead. She said to plant them and allow 3-4 weeks and call back if they are not growing. Received an email from Donna on 4/5/12 via Dave's Garden. I will reserve my judgement after 3-4 weeks after seeing if they plants are alive. The plants are still tiny and barely living.
On Apr 5, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 4, 2012 11:57 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you posting. We apologize for the problems with the plants and we will be happy to reship them to you. A customer service representative will contact you and get your account information to process the reship."


Positive ajhammer42
(4 reviews)
On Apr 2, 2012, ajhammer42 Oakville, MO wrote:

Shipping is incredibly slow and staggered- frustrating when you're trying to fill many beds at once (new home and re-landscaping) The condition of the plants is mostly excellent. Out of the 30 or so plants I've ordered 4 arrived in terrible condition.

The grasses and creeping thyme were completely dried out but I planted them to give them a chance. It's been about 2 weeks and am losing hope for my diamond grass- very disappointing. I cannot say anything about customer service as I have not gone that route, yet. If the plants don't make it I will call and then update here the results.

Due to the nature of mail-order plants... I can't give them a neutral because of a few failures. I'd like to rate theme somewhere between positive and neutral because of slow, slow, slow shipping.



On Apr 2, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 4, 2012 12:00 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for posting. Please let us know if the plants you mentioned do not survive. We will be happy to reship them to you, just let us know. Happy Gardening!"


Positive collomia22
(2 reviews)
On Mar 28, 2012, collomia22 Lillington, NC wrote:

Posted on March 17, 2012, updated March 28, 2012
Posted on March 13, 2012, updated March 17, 2012
Posted on February 27, 2012, updated March 13, 2012
The plants are mostly OK. Some do better than others for me (as expected); the only minor issue has been flower color. The "Red, White & Blue" Monarda was really more pink, white, and purple, and the "Red Hot Poker" (Kniphofia) I was sent had yellow flowers, but the plants are fine other than that. The first year I ordered from Spring Hill, the verbena was DOA, and I got a quick refund on that. But most of that plants have done very well and are nice additions to my landscaping.

The reason for my negative rating is the order I placed last spring. It took a week to get to me, instead of the usual three days, and it was shipped during unusually hot weather. When I received the shipment, the plants appeared to have been pretty well cooked. I took care of them right away, and gave them a month to see if they would show any sign of life, then contacted customer service. I was told to wait a few more weeks. After a total of four months, the plants were still quite dead; I again contacted customer service, and was told that I would be issued a refund. Five months after that, and no refund yet. I contacted customer service again, and no reply for the past week.

I guess if you are lucky and don't need any special service, Spring Hill is OK. I can't recomment them, though.


On March 13th, 2012, collomia22 added the following:

It has been two more weeks, and I have not been contacted by Spring Hill. I can understand how one message might slip through the cracks, but this is the third time for the same problem.
On March 17th, 2012, collomia22 changed the rating from negative to neutral and added the following:

I'm finally getting some feedback from Spring Hill's customer service about my situation. I changed my rating to neutral; at this point, I would say that their plants are mostly good, but their customer service can be frustrating at times.
On March 28th, 2012, collomia22 changed the rating from neutral to positive and added the following:

Finally, the mystery has been solved. The refund was indeed issued, but to my wife instead of me. Her name was apparently somewhere in the customer profile from an order she placed several years ago. The confusion could have been avoided if Spring Hill had: a) issued the refund in my name, b) credited the credit card I used for the order, c) included a stub/memorandum with the check, or d) even just sent an email saying the refund check had been mailed. So there was a major communication problem, but SHN did provide a refund.

Given that, I am changing my rating to Positive, with the caution that service can be an problem. Even though my situation was ultimately resolved, I lost a full growing season for the plants involved. There are many potential problems that can occur when purchasing live plants by mail-order, and SHG could do a better job of dealing with them. But most of the plants I've gotten from SHN over the past years have been very nice, and several are now garden centerpieces.
On Mar 28, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Feb 27, 2012 11:46 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. We appreciate hearing from our customers so that we can better improve in areas that affect our customer negatively. A customer service representative will contact your for your account information and check on your refund.


On Mar 13, 2012 10:11 AM, Spring Hill Nursery (aka SpringHillNursery.com) added:

I have sent you another email, please let me know if you receive this one."


Neutral anckutza
(1 review)
On Mar 23, 2012, anckutza Winterville, NC wrote:

Posted on March 12, 2012, updated March 23, 2012
Well... plants i bought went on sale right after (in a day) . I sent an email if i can get a partial refund because my order didn't ship. No response, got the plants after 3 weeks. I sure hope they are short staffed and can't answer everybody ..i see here they have almost half of their reviews negative and over 100 neutral. I sure hope the plants will do something ... the russian sage was the smallest thing i have ever seen. I think i will just use the local nursery as their prices are not a lot higher. And if their customer service is not good... i really don't have a reason.


On March 23rd, 2012, anckutza changed the rating from negative to neutral and added the following:

I am changing my rating to Neutral from now. I am quite impressed with the prompt answer i got from a representative and how quick they took her of the issue. This means they read and listen and they have the desire to get better. They can definitely change the negative ratings with good follow up like this. I am waiting for my new russian sage and will update.
On Mar 23, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Mar 13, 2012 10:14 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your posting. A customer service representative will contact you and we can refund you the difference in the plants as well as reship a new sage to you."


Positive winssome
(2 reviews)
On Mar 21, 2012, winssome Hahira, GA wrote:

This company is Marquis when it comes to excellent products and service after the sale!


On Mar 21, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 4, 2012 10:58 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you, we appreciate you posting this!"


Positive linduh
(1 review)
On Mar 19, 2012, linduh Crestwood, MO wrote:

YOU HAVE TO GIVE IT A TRY AND BUY otherwise you'll never know! They sell plants you cannot find anywhere else except ebay.
I purchased last year for first time. I live in zone 6. Some died, some die not. I attribute that to the zone. A LOT MORE of my ebay plants died than Springhill's! That is GOOD.

My black hollyhock did not flower, just grew lots of huge leaves; I don't know why nor do I care. I am not an EXPERT gardner. Maybe it takes a year or two. It will be huge when it does! :)
My lone surviving lavendar plant lasted all winter, albeit a mild one, and STILL SMELLS GREAT.

I didn't bother or know of lifetime guarantee. Nor did I care. I'll pay more attention this year. I'm raising a special needs child alone, don't have time to worry!

One plant I ordered was out and I received a refund much later via check. I never followed up so it's on me. They refunded without me having to do anything.
Since I never followed up, I did not know why I did not receive until I got the check and it was printed on there, I think. Again, no big deal.
I was pleased with my refund and pleased with the plants that lived. When you live in a place that is HOT and DRY like St. Louis, you never know what will live and what will die!

All my plants ARRIVED ALIVE, placed on porch in shade. I'm going to order now, hope they are not OUT of what I want. My fault for taking two weeks to decide. I want the giant blackberries in the fall.

Happy Gardening everyone.


On Mar 19, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Mar 27, 2012 1:25 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for sharing your experience with our company. We definately value you as a customer. Happy Gardening to you!"


Negative voodooqueen
(1 review)
On Feb 25, 2012, voodooqueen Montegut, LA wrote:

I ORDER FOR FIRST TIME IN 2010 . I LOST SOME PLANT NOW THE TELLING ME I CANT ORDER BACK WITH THEM. IT NO RISK GUARANTEE.THE DONT SAY WHAT AMOUNT PLANT U LOSE. WHAT A COMPANY I ADVISE NOBODY TO ORDER FROM THEM.WAS MY FIRST NOW MY LAST NEVER NEVER AGAIN.


On Feb 25, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Feb 27, 2012 11:24 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for letting us know about the problem with your plants. We find if a customer has problems and has had returns of more than 80% of their plants our plants may not be suitable for your area. A customer service representative will contact you for your account information and check your account for you."


Positive dhs9a53
(1 review)
On Jan 31, 2012, dhs9a53 Cornell, IL wrote:

I have ordered many plants from Spring Hill. Some live and some die. Last summer I ordered the Cascadia Petunias for my pots and was overwhelmed at the size that the plants reached and how hardy they were. It was a very dry summer and I don't water a lot but the flowers kept coming until frost.


On Jan 31, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Feb 15, 2012 11:24 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback about our company. The petunias sound like they were beautiful."


Positive 1337RN
(3 reviews)
On Jan 28, 2012, 1337RN Verona, WI wrote:

Disappointing to see the volume of negatives, since I've only had good experiences with them. First order was almost 2 years ago, a weeping pussy willow, and it looks great and is going strong. Also ordered a bunch of other assorted plants (ferns, zebra grass, a handful of other things) and most have done very well. The ferns I ordered were hit by a heavy freeze just after I got them and planted them and kind of looked dead after that, so I emailed to see if they had any recommendations on what to do or if they might still come back (I didn't ask for replacements, just wondered if an expert could give me an idea of whether they were toast or not). They sent me replacements right away, which are doing wonderfully now. I have a Colonade Apple which has yet to do much but it did get leaves on it this past year; I've been moving it around the yard in its container trying to find a spot it'll be happy in, but that's got more to do with our yard than the plant, which looks perfectly healthy. I've had bad luck with zebra grass, but I'm trying a few more this year. The zebra grasses I've received have all looked good, not mushy or icky, but I think I must be doing something wrong with them. All the other specimens I've received have be awesome, some slightly smaller than I might have expected but they'll look great in a year or two. Just ordered again for spring and looking forward to when they arrive.


On Jan 28, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Feb 15, 2012 1:06 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your feedback and you as a customer. Please let us know if you have any problems and we will be happy to replace anything that does not do well for you."


Negative 1234dottie
(4 reviews)
On Jan 5, 2012, 1234dottie Morgantown, WV wrote:

I have ordered from Springfield Nursery for years. It actually was the first company I started ordering from. I only started gardening about 3 years ago. My first year I probably did lose half of my stuff. I was learning. Second year I did better but I lost some. I was thankful I could reorder what I lost and try again. Last year I received something I was so looking forward too. Newest Hybrids Heuchera Mix (total 5 plants) Picture is beautiful all different colors. What I have in my garden is 6 green plants. They all lived but no color at all just plain green. So I wrote and asked why are they all green. I was told they will send me out new ones. I just wanted to know why are they all green. I do try to keep track of the plants I buy. I have bought 31 different variety of plants from this company more than any other company. Today I get a letter saying I have asked for reshipment too many times and they will no longer sale to me. Yesterday I had put in another order with them. I have become a good gardner. I am on this site often talking to people and I have learned alot. I am not upset about losing there business I sort of laugh at the idea of how many flowers I was going to buy from them and now they won't get my business. I actually do agree and understand why they can not continue to sale to people who will abuse there guarentee but the reason they got my business in the first place is because they did guarantee. I'm sorry to lose them just beware if you use the promises they give you, you may lose there business.


On Jan 5, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jan 31, 2012 3:03 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for posting. We apologize for the problems you had with your orders. Unfortunately if 80% or more of your orders are refunded or reshipped the area in with you live may not be suitable for our plants."


Negative JMKM1976
(16 reviews)
On Dec 30, 2011, JMKM1976 Hornell, NY wrote:

Posted on June 16, 2011, updated December 30, 2011
Posted on June 16, 2011, updated June 16, 2011
Posted on June 7, 2011, updated June 16, 2011
Posted on March 29, 2011, updated June 7, 2011
Posted on March 29, 2011, updated March 29, 2011
Posted on March 25, 2011, updated March 29, 2011
Posted on March 24, 2011, updated March 25, 2011
I recieved an email advertising IrisLovers.com having a 50% off sale on all potted iris that are to ship this spring. The website informs buyers that IrisLovers.com is a Spring Hill company and it appears, one that is not listed with Dave's Garden separately.

In any case, the negative rating is because placed 19 iris in my cart and continued through checkout, but by the very last screen towards submitting the order, the 50% discount was still not reflected. I stopped right there, as I did not want to be billed a bit over $151. and have to potentially argue and battle my way to getting a refund and if one came and whenever it suited them to do so, typing up gardening dollars I could use elsewhere.

Anyway, I sent the company an email message inquiring as to why the discount was not reflected at this late point of the purchase process. It was about 3 days ago that I sent the email and still there's no response, just an automated email saying that my email had arrived and that someone would get back to me.


On March 25th, 2011, JMKM1976 changed the rating from negative to neutral and added the following:

Well, I got a response back from IrisLovers.com/Spring Hill Nurseries.

Spring Hill Nursery/ IrisLovers.com

Thank you for your email. I apologize for the problem you experienced while trying to complete your order on our website. If you are able to proceed to checkout, please leave a note in the “special instructions” box concerning the issue and we will make the requested changes to your order, if possible.

If you are unable to advance to the checkout area of our website, you may place your order by phone (513) 354-1509
, or fax (513) 354-1504. All online, phone and faxed orders must be secured with a valid credit card. You may also place your order by mail with a valid credit card, check or money order. Please mail the order and payment to:

Spring Hill Nurseries
Customer Service
110 West Elm St.
Tipp City, OH 45371-1699

If we can be of further assistance, please feel free to contact us.

Sincerely,

Jack
Customer Service


Well, this seems quite helpful and polite and I might contiue with my order... except for the part that says, "we will make the requested changes to your order, if possible"... so what if someone deems the refund of about $75 impossible? Why should I be charged an extra $75 for the order when such an overcharge SHOULD be avoidable?

A great selection of irises and it's convienient for me to plant in spring instead of fall... but I don't feel comfortable, the transaction seems risky to me. I'm changing my rating to neutral becasue I did eventually get a response but without efforts to see that I am charged the right amount at checkout, I don't think I will be ordering.


On March 29th, 2011, JMKM1976 added the following:

To Spring Hill (IrisLovers.com Representative):

As far as I am aware, I am not due a refund, I did not confirm the order because it did not reflect the 50% off sale... when I emailed the coustomer service, their advice seemed to be to just go ahead and pay $151 and then, later, I might be able to get the 50% overcharge refunded.

I did go through the checkout process to the point of giving my credit card information, so I will check to make sure that I was not charged $151 anyway.
On March 29th, 2011, JMKM1976 added the following:

To Spring Hill (IrisLovers.com Representative):

As far as I am aware, I am not due a refund, I did not confirm the order because it did not reflect the 50% off sale... when I emailed the coustomer service, their advice seemed to be to just go ahead and pay $151 and then, later, I might be able to get the 50% overcharge refunded.

I did go through the checkout process to the point of giving my credit card information, so I will check to make sure that I was not charged $151 anyway.
On June 7th, 2011, JMKM1976 changed the rating from neutral to negative and added the following:

This is a review for Spring Hill, not their IrisLovers.com site:


Order Number: 11550735500


If you have ordered from Spring Hill during the "free grab bag" offer, you might want to check your credit card as to whether or not that "free grab bag" was actually free.

I ordered several plants and the "free grab bag" appeared in my card as $0.00. It continued to appear as $0.00 until I had completed the order and the system notified me that my order total was $20 more than it should have been and the reciept slip for printing showed that I had been charged $20 for something that was supposed to be free and that I didn't even have to click into my cart, it went there automatically when I ordered an item.

I sent an immail immidiately after placing the order to make them aware of the problem and ask for it to be fixed. NO RESPONSE... I sent another email today but have little hope of gtting a response. In any case, my card will have already been charged (two days ago) as the site stated the charges would be deducted in 2 business days.

On June 16th, 2011, JMKM1976 added the following:

Indeed, as the Spring Hill representative stated, the grab bag was updated and is now reflected as free.

However, I have expereinced 2 further problems with Spring Hill since!

1. The company deducted the charges from my account, but set me an email saying it was declined. To their criedit, this has been sorted out and my order has been paid for in full

2. A customer service rep. said my order would ship on June 10th, (as would be normal, since the order amount was deducted from my card already, and typically, charges aren't collected until shipping!) It is June 16th, no shipping confirmation, no plants... I went to the Spring Hill site to see order status only to find that parts of my order have been pushed back into September-October shipping and other parts are pushed back to between June 30 and July 21... and it appears as if these dates can be changed at the whim of Spring Hill any time.

I don't want to mess with planting plants in September-October, which is why I order fall planted items like irises and peonies as potted plants in spring. I don't have time for extra work in the fall.

Temperatures have already been in the high 80s and 90s in my area, to ship plants in late June and July is to risk death and severe damage. The offer I ordered on was an end of Spring shipping sale... Hello! Summer technically begins June 21. At this point, any plant garuntee they might have on shipments that could easily end up arriving dead, are pretty much useless becasue it means having to deal with Spring Hill and the lousy lack of organization and poor shipping practices and policies.


On June 16th, 2011, JMKM1976 added the following:

Indeed, as the Spring Hill representative stated, the grab bag was updated and is now reflected as free.

However, I have expereinced 2 further problems with Spring Hill since!

1. The company deducted the charges from my account, but set me an email saying it was declined. To their criedit, this has been sorted out and my order has been paid for in full

2. A customer service rep. said my order would ship on June 10th, (as would be normal, since the order amount was deducted from my card already, and typically, charges aren't collected until shipping!) It is June 16th, no shipping confirmation, no plants... I went to the Spring Hill site to see order status only to find that parts of my order have been pushed back into September-October shipping and other parts are pushed back to between June 30 and July 21... and it appears as if these dates can be changed at the whim of Spring Hill any time.

I don't want to mess with planting plants in September-October, which is why I order fall planted items like irises and peonies as potted plants in spring. I don't have time for extra work in the fall.

Temperatures have already been in the high 80s and 90s in my area, to ship plants in late June and July is to risk death and severe damage. The offer I ordered on was an end of Spring shipping sale... Hello! Summer technically begins June 21. At this point, any plant garuntee they might have on shipments that could easily end up arriving dead, are pretty much useless becasue it means having to deal with Spring Hill and the lousy lack of organization and poor shipping practices and policies.


On December 30th, 2011, JMKM1976 added the following:

I don't know if there can be any deal sweet enough to ever lure me into purchasing from Spring Hill ever again. I'm not a difficult customer to please and I am 100% unsatisfied with Spring Hill serviec and merchandise.

So, my aster arrived in October... well after the growing "season" ended for me. So, it's living in my kitchen window. So far, it is still alive and green, but I don't know if it can handle this for about 5 more months.

Well. whatever, lesson learned. I will not bother getting a replacement, as I said before, I'll cut losses not to have to ever deal with this company again. I'm not always thrilled with Michigan Bulb's shipping policies either, but at least plants are more viable, even from clearances (all the plants in the Spring Hill grab bag are dead, I don't think they stood a chance in the first place).
On Dec 30, 2011, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Mar 29, 2011 7:33 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback and I apologize for the problem with your order. A customer service representative will be contacting you for your account information to make sure your refund has been taken care of.


On Jun 7, 2011 12:46 PM, Spring Hill Nursery (aka SpringHillNursery.com) added:

Thank you for letting us know about the problem with the grab bag. I have located your order and have fixed the problem. The grab bag is now free. We apologize for the error."


Negative tropicalover76
(3 reviews)
On Dec 19, 2011, tropicalover76 Beaufort, NC wrote:

i also have had a very bad experience with spring hill nursery. i lived in beaufort, nc and i ordered a ton of plants, thinking that they were going to be the best thing that happened to my yard. man was i wrong! not only did they did not care they labeled my area of coastal nc as zone 7(which its zone 8, has been since they determined the zones) which meant they sent me the plants right at the end of april, beginning of june, when the temps sky rocket up towards 99 degrees, no joke, thats when they had the product available! their representatives were rude, their so called managers were rude, and not only was i dropped stating that "i was not a fit for their plants or guarantee" when i cant help it the fact that they sent out replacement plants 2 weeks later, when it was even hotter! like around 110+ degrees, and expected things to live... not only that, they sent me a bill that i have yet to pay, since none, and i do mean NONE of the plants have survived, the apple tree that i got from them, has leaved out once, but has never grown past 6' when it was classified as a "standard" tree.. i refuse to pay the $41 charge they seem to think i owe, after the heartache and the frustration, not to mention the arguments i had with my husband over the way we were treated by this company, never got a refund or a promise of a refund, and when they dropped me, they claimed i owed them money, and that i should consider it a "blessing" that they took off the obscene amount of money i paid them off the outstanding bill.... if you are desparate, use them, but be wary of their plants and their severe lack of customer service.... $29.99 for plants that dont live doesnt seem like a deal to me!(they were the honeyberries that never leaved out, bloomed and never produced fruit)


On Dec 19, 2011, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Dec 30, 2011 10:38 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to post what happened with your plants. We apologize for all of the trouble and we will have a customer service representative contact you for your account information and see what can be done. We base your grow zone on the USDA Hardiness Zone Map. We understand there are micro zones which causes the temperature to be slightly different within the same grow zone. Unfortunately, we are unable to determine these zones based on zip codes, which are used by the USDA. If you let us know at the time of placing your order what time of month works best for your area, we can update the shipping time on your order."


Negative susan12055
(1 review)
On Nov 12, 2011, susan12055 Edmond, OK wrote:

Making new flowerbeds and ordered several hundred dollars from Spring Hill. I am a master gardener and expected to receive healthy, good sized plants. Many of the plants were dead on arrival. I planted them anyway, hoping they would respond to some TLC--no such luck. The 3 rose bushes were less than 2" tall with dead leaves and stems. The golden ice plants (which they did replace once) arrived dead (once again planted them anyway to try to save them). They said they wouldn't replace the 2" rose bushes until fall 2012--I have asked for a refund with no results. I've asked for a clematis replacement with no results. I'm not even going to mess with trying to get refunds for the other dead plants--I will just figure I have learned a valuable lesson.
Don't buy plants from Spring Hill, they are expensive considering the SMALL size and poor quality.


On Nov 12, 2011, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Nov 16, 2011 12:09 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. We apologize for the problems with our plants and your reships/refunds. A customer service representative will contact you for your account information and take care of this for you."


Negative erinout
(1 review)
On Nov 10, 2011, erinout Bogart, GA wrote:

Posted on November 10, 2011, updated November 11, 2011
Posted on November 10, 2011, updated November 10, 2011
I was an avid Springhill buyer for the last 5 yrs. I have had many things work out ok- some great , but some didn't work out at all I loved there "lifetime guarantee" but when I went through my garden and made a list this year of things that died or never sprouted and asked for refunds- they sent me a letter telling me they will never take another order from me again and we just don't seem to be a "good fit". like I said I've been buying for 5 years now and am pretty sure more things have worked out than not,...but they have cut me off! So much for their "lifetime guarantee". I will spend my $$$ elsewhere!


On November 10th, 2011, erinout added the following:

whats funny is that after assessing my garden and what didn't work out,... I ordered a few more proven plants that DID work! Springhill- canceled them!

On November 10th, 2011, erinout added the following:

I see they are saying I returned/refunded 80%- NOT TRUE- maybe in this last year after assessing all the things I have ordered in over 5 years of getting my garden going but I have quite alot of plants from them that actually are doing well! I take very good care of my garden and I am telling the truth when I say- ALOT OF PLANTS FROM SPRINGHILL DIED! or NEVER GREW!! -I am entitled to the lifetime guarantee but I see that the fact that I actually USED it for the dead plants has caused them to not do business with me anymore! well screw them!! I will spend my $$$ elsewhere! I am just going to warn everyone I can about their two faced policies!
On Nov 10, 2011, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Nov 10, 2011 2:54 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We do offer offer a lifetime guarantee and it can be in the form of a reship, replacement certificate or a refund. After reviewing your account we have found that you have returned 80% or more of your purchases with us. We do strive for 100% customer satisfaction and apologize that our products are not a good match for your area."


Neutral jjm859
(2 reviews)
On Nov 6, 2011, jjm859 Cynthiana, KY wrote:

I haven't actually ordered from this company. But, the past few years my wife and I have been receiving their catalog in the mail. We intended to order from them many times due to the great looking deals and selection. But thankfully there is a website called Davesgarden.com that has likely saved me money and headaches. I would have ordered from SpringHill. Now I am glad I didn't.


On Nov 6, 2011, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Nov 9, 2011 11:42 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

It seems like people do not take as much time to post positive experiences as they do negative. Many of the people who post negatives do not realize we offer a lifetime guarantee. As a mail order company that ships live plants, sometimes things do not go as we anticipate (shipping in all weather conditions, damage to packages). I encourage you to visit our website and few some of your favorite flowers and give us a try."


Neutral ladyoflucky13
(1 review)
On Oct 26, 2011, ladyoflucky13 Corvallis, OR wrote:

Posted on October 26, 2011, updated October 26, 2011
I believe I am about to have a problem with this company. Way back in the beginning of June, I placed an order with them because they were having a special where you get a $100 grab bag with any purchase. Seeing this listed as a good deal on a deal site, I ordered an Anne Greenaway Lamium for about $6. I actually got no confirmation and visited their facebook page to see that many people with no confirmation actually lived in states where the bags presumably wouldn't ship.

So, I assumed the order just wouldn't go through and put it out of my mind. Well, then, last month (keep in mind this is over 3 months since I placed my order), I suddenly received an order confirmation email. I clicked through to the site at that point to check out the order. It showed the Anne Greenaway Lamium and the grab bag under my order with expected ship dates (the grab bag wouldn't ship until quite a ways into 2012). I thought, ok, cool.

Well, as of last week I got a notice that my Anne Greenaway Lamium had shipped. However, when I went to check out the shipping details, lo and behold, the grab bag no longer shows up! I do not intend to pay for just the Anne Greenaway Lamium when I was supposed to get $100 in other plants....

That would be like paying for $106 in gift cards and only actually receiving a $6 gift card! Unacceptable! I have, of course, sent an email to customer service regarding this issue. However, I am not going to get my hopes up having seen all the negative reviews here. I intend to decline delivery and notify my credit card company to prevent any charges unless I am contacted by the company and this issue is cleared up.


On October 26th, 2011, ladyoflucky13 added the following:

P.S. Where I live, this week is supposed to be the first week to hit freezing temperatures...would this plant they are sending even live if I tried to plant it now? So much for being sent during the right time for planting...
On Oct 26, 2011, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Oct 26, 2011 2:06 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. A customer service representative will contact you for your account information and check on your order for you. We apologize for any confusion and will check into this for you."


Neutral Lillybear
(1 review)
On Oct 23, 2011, Lillybear Albuquerque, NM wrote:

Well I ordered quite a bit of plants from them, this being my first experience with them. Yes, the plants were cheap and I got enticed by their offers. Well I ordered back in July for a fall shipment. At first I was supposed to start receiving items in the middle of September. Then stuff got pushed back till the end of September, then early October, then the middle of October. I have received most of my stuff, still waiting on two more shipments which will probably be here this week. I am hoping my plants will have enough time to establish themselves before the ground starts freezing here, which could be in a couple of weeks. I emailed them several times asking if they could ship my plants sooner than later, but they just kept telling me that they shipped according according to my zone. So beware about their shipping dates!! Plus my orders were shipped via ups....but every time the package gets to my city, ups transfers to USPS. Not sure what's going on there. I also had an order of hedge roses cancelled by them too....which was disappointing. I also had to cancel a grab bag because i wasn't supposed to receive it until the middle of November.
I didn't give a negative because all the plants seemed fairly healthy, granted most if not all were bare roots And bulbs/ rhizomes. They also threw in a nice hosta some astrilbes for my complaining i guess. Don't know if I'll ever order from them again though.


On Oct 23, 2011, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Oct 25, 2011 10:43 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your feedback and we apologize for the delay in your shipment. A customer service representative will contact your for your account information to check on your order. If you have any problems with your plants just let us know, as we do have our lifetime guarantee."


Negative Bad_Service
(1 review)
On Oct 22, 2011, Bad_Service Yorba Linda, CA wrote:

Posted on October 22, 2011, updated October 22, 2011
I ordered a Garden Grab Bag and a filler item to meet the requirements for minimum purchase amount to qualify for the offer. After many months, I emailed them asking when my items would ship. Shortly after, I received a small box containing only the filler item. I emailed them asking when the rest of my items would ship, and their response was that they were out of stock of the Garden Grab Bag and that that part of my order had been cancelled, but felt that since I wasn't charged for it that this was fine.

I let them know the entire purpose behind my order was the Garden Grab Bag. They again just send a form email saying that since I wasn't charged for it, everything should be fine. They never sent me any email saying not to expect it soon or that that part of my order was cancelled or out of stock, I had to email them to find out what the story was.

At this point, I have asked to return the filler item for a full refund including my shipping costs, or to receive the entirety of my original order as I placed it. So far, they have been unwilling to respond with anything more than a one sentence copy and pasted form letter.

It doesn't seem like their Customer Service is based in America, even though the reps have American names. There is no way someone would respond with the type of things they do if they spoke and understood English.


On October 22nd, 2011, Bad_Service added the following:

Now suddenly I get an email from them saying "Department of Agriculture prohibits shipment of the Garden Grab Bag to your state." I live in California. If things can't be shipped to certain places, you shouldn't be able to order them shipped to that location. Again, I never received anything prior to complaining about this, and was told it was out of stock as the reason I didn't receive it. Make up your mind and don't lie to your customers.
On Oct 22, 2011, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Oct 25, 2011 10:33 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. We apologize for the confusion in replies. A customer service representative will contact you for your account information and find out what is going on with your order. There is need to return any of the items to us. We will refund you for them."


Negative veggieflowers
(3 reviews)
On Oct 20, 2011, veggieflowers Columbia, MO wrote:

Posted on July 28, 2011, updated October 20, 2011
I ordered from springhill for several years. They say lifetime guarantee so what do we have to lose? Most plants looked good on arrival except the time I ordered Japanese Iris. There were 5 in different colors. The pink one looked like it would not survive, but I planted it anyway. I wrote and asked for a new pink one. They sent the whole collection and those plants looked worse than the first group as it was later in the season. I planted them and only the pink one survived. I told them that group of plants looked really bad and they sent a refund (to be used on their plants). As it turned out, the yellow one survived but it is not Japanese, but Siberian.
After several orders of different things and asking for replacements for stuff that didn't live, they sent me a letter saying they could no longer take my orders. Not only from them but all the companies they are affiliated with. I tried ordering from one of the affiliates and my check was returned with no explanation.
Odd way to do business.
My thoughts are if they don't want to keep replacing stuff that is guaranteed forever, they shouldn't make that claim.


On October 20th, 2011, veggieflowers changed the rating from neutral to negative and added the following:

A few years back I got a notice from Springhill that they would not ship me any more plants as I had requested reships too many times.
I figured they may have forgotten about that so I sent an order for hellebores from an ad in the sunday paper. This was on August 18. i heard nothing, my check was cashed so finally I emailed customer service asking when I should expect shipment as it was getting late. Yesterday ( 10/18) I get an email saying they reviewed my records and due to the reships in the past they would not be filling my order and I could expect my refund in 6 to 8 weeks! I emailed them back an unfriendly letter asking them why didn't they tell me this back in August so I could have ordered from another company. I am not happy with this company. They also continue to send me emails offering plants. If they won't ship me anything why in the world are they sending me these emails. I asked them that also. Will be interesting to see if I get an answer.
On Oct 20, 2011, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Aug 8, 2011 11:45 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

What we do is after reviewing your account we have found that you have returned 80% or more of your purchases with us and a reships will not be issued. It appears that our company's products are not a good match for you, and we regret that we have been unsuccessful in satisfying your gardening needs. We're somewhat puzzled by this, because we do strive for 100% customer satisfaction, and in most cases, achieve it. This can be evident by our devoted customers who purchase year after year from us and by the many testimonials we receive from them.
Again, we're sorry our products have not met to your satisfaction."


Neutral lvyao
(5 reviews)
On Oct 20, 2011, lvyao Katy, TX wrote:

I also ordered couple times from Spring Hills. Overall, not too bad for mail order plants. Small, but usually packed well, customer service is good.

One thing I am not happy, when you place an order, they send you a confirmation email with only a link to their site, ( in stead of giving you a list of plants with price you paid like other company). Since they ship their plants in multiple shipments and over a long time, later I would forget what I have ordered and what I already received.

Now I have some Out of Stock post card sent to me, one of them is for Hakuro Nishiki Willow, double checked their website, you can still buy it, don't know what they up to.

Also, didn't they return the money for those OOS plants? I need to check my credit card bills~~~~~

Negative shannon9166
(2 reviews)
On Oct 9, 2011, shannon9166 Kelseyville, CA wrote:

Avoid doing business with this company!

I have (unfortunately) ordered twice from Spring Hill. I ordered lilies, and got day lilies instead. I ordered Freedom Roses, which were advertised as being incredibly disease free and fragrant. They are the most disease-prone roses we have (and we have about 30). They also have no fragrance whatsoever!
Years went by, and I forgot just how disgusted I was. I ordered two iris. When they arrived, I tried to find them on their site to recall their exact color, for planting placement. So I went to their web site and couldn't find the irises described there. Then I emailed them a question: what color is this (named) iris!. Weeks later, I got a generic response on how to plant irises! Very, very helpful indeed!
Folks -- you have been warned! These people don't care at all, and you WILL suffer for their bad attitude!


On Oct 9, 2011, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Oct 12, 2011 12:43 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your feedback to better serve our customers. A customer service representative will contact you for your account information and help you with the color of the iris and we can reship some new roses to you."


Neutral plantgnome1
(31 reviews)
On Oct 6, 2011, plantgnome1 nowhere land, NY (Zone 6b) wrote:

Posted on September 28, 2011, updated October 6, 2011
Posted on September 20, 2011, updated September 28, 2011
Posted on September 27, 2010, updated September 20, 2011
I order from this company a little every year, it is hit or miss with them. This year their potted plants were in good condition and are growing. However their bareroot oriental poppies are not great-each bag (except one) had two roots in it, but on several of them I could not tell the top or the bottom as their were no root hairs, or any telltale sign of which end was up. So I did the best I could in planting them correctly. They should be more careful in their inspections. Another plant I ordered in May, won't ship until March 2011. They are not consistant with their service. Sometimes they are great, the balance of the time they are sub standard.


On September 20th, 2011, plantgnome1 changed the rating from neutral to negative and added the following:

I should have known better than to place any more orders with this company. I placed a large order in August knowing they wouldn't ship till September. Sept. 26 to be exact-and they are up to their old tricks again consistently pushing the ship dates further and further into October. (most of this order are plants, not bulbs) I had placed numerous orders with other companies for fall shipping and the last of those orders are arriving this week) I sent an email to them 4 days ago asking where my plants are and if I don't get them by the end of September that I would no longer make any purchases with them or their co-horts, MICHIGAN BULB, Brecks etc.I received no reply. If they don't have the plants they shouldn't offer them for sale. And yet I continue to get emails advertising more plants and offers. I don't know how this practice is even legal. I will be reporting them to BBB and consumer affairs, as I am sick and tired of their fraudulent business practices, as they take my money upon placing an order and don't live up to their promises. I can't believe I was foolish enough to get sucked in by this company by their low prices. By the time I receive these plants I can't see how they will survive in the ground with winter just around the corner here in zone 6.DO NOT ORDER FROM THIS COMPANY-PLEASE NOTE THE AMOUNT OF NEGATIVE REVIEWS.
On September 28th, 2011, plantgnome1 added the following:

So now the delivery date is pushed up to 10/12. the response I got for my concerns was:
"Thank you for your recent email. Your order will ship at the proper time for fall planting in your area. Our shipping schedule shows that you should receive your items by early October. I have applied rush to both orders so that your orders are processed on priority basis. "
1) First of all how does the proper time for fall planting in your area change daily???
2) Early October???-it started as 9/26-now its 10/12 and probably will change tomorrow to 10/13
3) I have been gardening for a long time-if live plants are sent and planted so close to the first frost date for your area-they will not have a chance to root properly and will not make it thru winter.
DO NOT TRUST THIS COMPANY-THEY MAKE UP EXCUSES AND LIE RIGHT TO YOUR FACE. THE PLANTS YOU ORDER IN SUMMER DON'T EXIST YET AS PROVEN BY THE MINISCULE SIZE OF THEM WHEN YOU RECEIVE THEM IN FALL-THE SIZE YOU USUALLY GET WILL BE ALMOST A PLUG.
THIS IS MY LAST ORDER WITH THIS LOSER COMPANY.
On October 6th, 2011, plantgnome1 changed the rating from negative to neutral and added the following:

Shockingly-I received my orders today and even more shocking was the healthy size of all of the potted plants. Therefore I will change my rating to Neutral as they sent nice sized plants in a more timely manner, as opposed to Michigan bulb which sent me the worst looking seedlings/plugs/raisin sized bulbs I have ever seen and now they are reshipping most of them. I guess all my complaining paid off with Springhill. It is a shame a customer has to do handstands to get their orders on time.
On Oct 6, 2011, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Sep 28, 2010 8:28 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. We appreciate your comments to better serve our customers. We will have a customer service representative contact you about your poppies.
"


Positive greybanks
(4 reviews)
On Oct 4, 2011, greybanks Staten Island, NY wrote:

Placed a smallish order with them early this Spring for a passionflower collection (contained 3 pots -- two hardy, one tropical), the burgundy painted fern, and a dicentra "burning hearts", as I had a coupon (as does everyone) and I thought these were a good value.

All 3 were shipped separately, and this is where it gets confusing. The fern came when they said and it's nearly tripled in size and doing beautifully. The hearts came next, bagged as bare-root, and it was DOA. The passionflowers weren't to be delivered till the summer. When they did arrive, they were all healthy and are now doing well. I emailed them about the hearts and they set up a re-ship for the fall, when they'd have more. Well, it's now the fall, and it was re-shipped to, unfortunately, the wrong address. They re-shipped again after I mentioned this, as FedEx proved useless. I now finally have it in my hands and it's looking good. It just took a long time to get here.

I am overall happy with the product and the price, and I am amazed by the degree to which they stand by their products and guarantee delivery. To a degree that perhaps other smaller nurseries can't. However, they are very slow to answer email; I think they could stand to hire another few staff for managing orders, because as of now it seems as if they're victims of their own success.


On Oct 4, 2011, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Oct 5, 2011 9:11 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you so much for your feedback. We really appreciate hearing from our customers, good or bad, to help us provide better plants and service to our customers. If we can be of further assistance just let us know. Your suggestion of more agents in email will be sent to the appropriate department."


Positive BurnsideDad
(2 reviews)
On Sep 25, 2011, BurnsideDad Bend, OR wrote:

Some of the plants didn't survive the winter. After sending an email stating which plants didn't make it, they promptly sent replacements w/o any questions. Very pleased with the warranty.


On Sep 25, 2011, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Sep 27, 2011 2:30 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you very much for your nice review. We do pride ourselves on taking care of our customers."


Positive flynflipper
(1 review)
On Sep 22, 2011, flynflipper Cedar Hill, TX wrote:

I have ordered flowers, roses, shrubs, grasses, you- name- it, from Spring Hill Nursery Since 1990! It is my favorite mail order catalog!! I have ordered thousands of dollars worth from them. I have ALWAYS been pleased with their services.. They have always replaced the items that needed to be replaced. It is an enjoyable challenge to see if I can get the ones that don't look so well from shipping, to thrive. Also, I have always been pleased with the shipping timing , as it is usually the best time, according to the weather. I have never had problems getting items replaced as needed and there have been several through the years. I have lived in different places and their plants will usually thrive for me. I am always so excited to see the new Catalogs come in and I sit and look at them for hours planning, picturing certain things in my yard and deciding what I want to get. In all those years, I do not recall any negative issues with the plants or the people working there. I have called and asked lots of general questions about gardening and have always had polite and helpful people. I do recommend Spring Hill Nursery, Breck's, and Iris Lovers. Thank you, Spring Hill and assoc.!!!


On Sep 22, 2011, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Sep 23, 2011 3:51 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you so much for your wonderful testimonial. We really appreciate your feedback. Happy Gardening to you.
"


Positive leocat
(1 review)
On Aug 23, 2011, leocat Port Huron, MI wrote:

I have been ordering from Spring Hill and their affiliates (Gurney's, Brecks) for over ten years with generally positive results. This year, however, my order arrived in mid-March. As I live 1 mile from the Canadian boarder, by mid-March I still have a foot of snow on the ground. I called customer service, and reported that although everything looked great out of the package, I was uncertain if I could keep these plants, particularly the roses, alive on a windowsill until I could transfer them to the garden. They apologized and sent me a five dollar coupon towards my next order.

I now must retract my initial complaint. Not only did the plants survive in a window for several weeks, they have thrived. Several of these plants are so now so big they look as if they have been there for years--without any fertilizer!

Negative Autumn58
(1 review)
On Aug 17, 2011, Autumn58 MOUNT UPTON, NY wrote:

I know this is a long time ago, but the memory is still very painful in my mind. In 1998 0r "99 I ordered about 50 or so privet hedge and a long row (forgot how many) hybrid poplars from an associated company of Burgess called Spring Hill Nurseries . The Privet hedge plants all arrived very mushy and moldy, but I planted them anyway, being used to Gurney's who always replace if their plants fail to grow. A few did survive out of about 50 plants. I contacted the company and was told they will not do anything to replace the plants unless I have the original shipping label, which of course we had thrown away. I sent them a photocopy of my credit card statement proving the purchase had taken place but they were totally unmoved . No original shipping label- no replacement or refund. I vowed I would never order anything from them again and I never have or from any other company that says they have a one-year guarantee IF YOU SEND BACK THE ORIGINAL SHIPPING LABEL. I suspect they are all one big company ripping people off under different names, they all seem to be out of Ohio or Illinois.. I am an avid gardener and keep getting catalogs but the first thing I look for is this " original shipping label " stipulation. I think they know people throw the yucky packaging away ASAP. If it has that on there it goes in the garbage. I never intend to order from any of these companies again if I can possibly help it. Even if Gurneys has small plants they are alive and they do grow well , and best of all they are actually honest and replace plants that don't make it. BTW all the hybrid poplars did survive and are very hard to kill. They have very high roots that get in the way when you mow the grass.

Negative jes2bryant
(1 review)
On Aug 9, 2011, jes2bryant Sturbridge, MA wrote:

Posted on June 8, 2011, updated August 9, 2011
Posted on June 6, 2011, updated June 8, 2011
I have ordered a significant amount of flowers from Springhill Nursery. The pros from my perspective, are some items are attractively priced, some of the grab bags are excellent values, customer service has been friendly, and honest. I like the aspect of not having to run out to the store to purchase things and have a record online of everything that I purchased. I will say that the bulbs seem to be doing better than the one's I purchased at the local box stores.. i.e. currently counting 9 out of 10 lilies up from Springhill, while the box store, not sure if I have more than one or two up out of about 20.

I am waiting to see the outcome of my various orders to determine if my rating will move to negative or postive. I have placed more than one order on the same day, the one I placed second has mostly shipped, the one I placed first, sometimes for the same item has many of the same items not shipped. I recommended Springhill to multiple friends, and they ordered the same items on the same day. They have received theirs, but I have not received mine, and some of the items are the same thing. Also looking through my order history, I am noticing some of my older orders have one random item that has not shipped, while a more current order of the same thing has shipped. The expected ship dates keep getting pushed out further and further into the future and I was told today, that I may not recieve all items this summer. I am trying to get everthing in this summer so that my home is ready for a wedding next year. At this point in time based on my experience, I would recommend ordering very early in the season as it does seem like you will have a greater likelyhood of receiving all of the items that you ordered in time for planting. Again the next couple of weeks will determine if I would recommend Springhill to my friends any longer.

A couple of tips... if you are ordering plants that are already growing... splurge for the slightly larger size, i.e. 4" or larger especially on the bushes. The quality is a lot better and it seems to transport in the mail better so it arrives in a much better condition.


On June 8th, 2011, jes2bryant added the following:

Just received the first of the shade perennial grab bags I ordered. Selection could have been broader as there were only two different varities of plants (had a better selection in the Jumbo Shade Grab Bag)... However, the quality of the plants was excellent. One was dried out, but not wilted, the rest seemed to come in perfect order. Still wondering about all the items marked for shipment from June 22 to Mid July now. the dates keep getting added on to.
On August 9th, 2011, jes2bryant changed the rating from neutral to negative and added the following:

Just moved rating to negative. An order I placed back in the Spring just got cancelled.. This is not the first time this has happened with several of my orders, yet I know of someone else that ordered the same stuff the same day, but theirs did not get cancelled. Why don't they change the delivery date or give the customer the option to cancel. If they can't ship the items this fall,I would be happy to wait until spring to recieve them. I already got everything prepared to plant the items, holes dug, soil delievered etc. When I call customer service they say that there is nothing that they can do, it just happens and they blamed it on the shipping department. Its even more surprising that the product still shows as being available online.
Positive Rainy3
(1 review)
On Jul 26, 2011, Rainy3 Mooresville, NC wrote:

I placed three orders with spring hill this spring- hydrangeas, butterfly bush and an assortment. All arrived safely, and were moist. All lived except 2 I forgot about in my garage. Hardly there fault. I would shop with them again.


On Jul 26, 2011, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jul 26, 2011 4:33 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to share your experience with us. We offer a lifetime guarantee on our plants. A customer service representative will contact you for your account information and reship the plants to you."


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