On Sep 14, 2014, BJacobson Atlanta, GA (Zone 7b) wrote:
This spring I ordered several dozen different items and they were all very healthy on arrival. One small thing though, I wish I knew prior to purchase how long it would take to receive some of the items (can take several weeks even if you order it during the right season/time to ship to your zone).
However, they were all good quality and exactly as expected. Many did exceptionally well actually. Overall very positive experience (and really great value when you use one of the sales with a coupon, can't beat it). Thanks!
Spring Hill was my first experience ordering plants online and I was a little hesitant. But I'm on my fourth or fifth order with them now and most likely will continue ordering from them.
All the plants I've received have been alive and healthy, save one lily of the valley pip that didn't grow. The rest of the dozens of plants I've ordered are doing remarkably well, even the one or two I stuck in the wrong places in the garden.
I'm also impressed with their packaging methods. The plants are in individual cardboard containers sized for each plant, with a label, then placed in a box (minus any packing peanuts...big plus there). The plants can be jostled, dropped, shuffled...and they don't get damaged.
Regarding the dead lily of the valley...one email to the company resulted in a replacement, no questions asked. A conversation over a payment issue was resolved promptly by a CSR who was knowledgeable and helpful.
I have, as other comments mentioned, encountered the ever-changing shipping dates. I can't yet count that as a negative as it's not that important to me when I get the plants. I'm more interested in getting healthy plants.
I do have a large order of iris for the fall with a delivery date of September, which is appropriate for my region, and I'm curious now how those dates may change.
I was really nervous about placing a order from this company after reading all the bad reviews. I decided to order six Old Fashion Bleedind Heart plants that were on sale for a great price..... No problems..... Order arrived fast, packed well, and all six plants are doing great. I will definitely order again...
My experience with Spring Hill has always been positive but a year ago I ordered a special they offered online for 3 Cranberry Cotton Easter plants for the price of one.
I ordered and receceived one plant. After calling and complaining about the order and sending them a copyof the original offer they agreed to send me two additional plants which I planted April , 2013.As the plants grew I noticed very large growths on the Cotton Easter, which are now about 10 ft. tall . It appears that the Cotton Easter was grafted with an Althea or Rose of Sharon. I am waiting for summer to see what I have.
I contacted Spring Hill about this but got no reply. I will be surprised and maybe do some pruning and replacement. THANKS
On Nov 21, 2013, lsm1 Williamstown, MA (Zone 5a) wrote:
I've been, for the most part, happy with this company. The plants have arrived in good shape and the ones that did not were promptly replaced. The only minuses were an order that was cancelled due to out of stock (and money returned) even though I ordered very early in the season. I typically don't like their junk mail, with very tempting pictures and the offer for credit "get flowers now but pay later", I never tried it, but it sounds like a trap. They used to have truly great prices, but recently (1 year?) their prices became more expensive (and I think they also have less variety, but this is not a scientific evaluation).
I have been buying from SpringHill Nurseries for a few years now, and am shocked to see so many poor reviews. I've bought perennials, annuals and bulbs from their online store yearly, and although their prices can be a little steep, they have selection that I cannot find at my local nurseries.
My plants are typically packaged well and do not lose their way during shipping; it usually comes in 2 days tops from the time I get a confirmed shipping notice email from the company. Usually ships FedEx or with some trackable shipping agent.
Their company fares much better than the other online companies I've tried; at least with SpringHill, they have gotten my plant selections correctly, and the plants are in good condition (dormant/bareroot plants never look spectacular from any mail order company, but with SpringHill, the bags are very moist and well packaged when arrived - and the plants actually grow).
This year, I bought Younique Astibles, phlox and a Tulip tree from SpringHill. They are all flourishing - the first year, I always expect the Astibles to be small, non-flowering as they start bareroot and dormant (as my lavender ones that I bought and planted were last year), but the following year, they come back out large, beautiful with nice lavender blooms. I expect the same with the pink ones I ordered this year.
I've already placed an order for Tulip bulbs in the fall - needed a coupon, though, to have their prices beat the other competitors in the field, but ultimately went with SpringHill because I've worked with them before.
In the past few years, I've asked them to replace 2 items, I think they were trees, and they have done that promptly and without much ado. I've had no concerns with this company at all.
On Jul 4, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Jul 5, 2013 2:18 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for you feedback concerning our plants. We appreciate you taking the time to let us know. If you ever have any problems at all just let us know and we will gladly take care of it."
I placed an order with Spring Hill Nursery on 6-18. Later found this website with all the reviews and wondered if I was going to have a bad experience.
Received a shipping notice on 6-20 and the plants arrived on 6-24. So I have no complaints there. The hibiscus was dormant but a very nice size for the price. The bonus hen and chicks were free. Will see how they grow.
On Jun 27, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Jun 28, 2013 10:11 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for sharing your experience with our company. If you ever have any problems with your order just let us know and we will make it right. Happy Gardening!"
On May 31, 2013, debbie053 Beverly Hills, CA wrote:
To whom it may concern:
I wanted to take this opportunity to write about my experience with Spring
hill, but specifically about Andy who proved to be a God-send. I am a
cancer victim and i have no fear saying this just because of the hope and
speciality given by that Representative to me....
I will die after couple Of weeks as i am on last stage. I called to order some plants...i love my garden and i can see myself dying but not my plants..my plants died this year and i told
the same thing to that angel,firstly he gave me such a great empathy and
hope about my cancer and gave me strenth to pass my day till the time I
die..he said miracle does happen and He gave me an hope that i can still
overcome this evil...now After attempting to work with him on my reshipment
he gave to me for the plants that died last Year he gave me couple Of good
suggestions...he gave Me deduction in my payment for my new order too, From
the initial phone contact to our very last conversation he was
professional, knowledgeable, available and quick to respond and yet kind ,
supportive and loving. Most of all he helped me to keep my usually calm
demeanor and to remain hopeful towards my plants and my cancer
Because of his guidance through the first failed attempt on previous call
well as the second successful call with him, I am now back on track with my
hope and have peace of mind for the days i am going to live. His patience
and understanding was greatly appreciated.He is an angel...to be honest i
hated talking to some indian agents on the phone,but He proved me wrong and i asked him his Indian name so he said it is Premdeep Sing,i dont know if i spelled it correctly.....
I wish i could meet him but he Is too far and i do not Have enough time,at
last If he is a representative of how every representative should be and even entire staff operates, I will
refer my friends, family and colleagues to springhill company before i die.
Due to my medical tests my only regret is not acknowledging sooner the
outstanding level of assistance and guidance which was given by this
shining star, Andy.
"Love you andy! I am glad i got to talk to you"
On May 31, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Jun 4, 2013 1:50 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for sharing your experience you had with Andy and our company. Sending our most fervent wishes for your health and comfort."
On May 21, 2013, gandyman33 Saint Louis, MO wrote:
Posted on April 8, 2013, updated May 21, 2013
Posted on May 21, 2012, updated April 8, 2013
I must admit that I was reluctant to order after seeing the many negative comments but I thought I take a chance because of the really good sale price of orange trees offered. Springhill charged my credit card immediately and perhaps ten days later I received confirmation that my order had been shipped. I was not impressed with the method of shipping - they used UPS and USPS, which for the life of my I can't understand. The plants were very healthy and much bigger than I anticipated. I am pleased with the transaction and glad that I don't have to post negative feedback. I would take a chance with them again if the price was right!
On April 8th, 2013, gandyman33 changed the rating from positive to negative and added the following:
Spring Hill does a massive advertising campaign in the spring (I receive an email special just about everyday!). The problem with this is that they are extremely overwhelmed and behind on filling orders. They are so short staffed that the customer service representative are not native English speakers subsequently customer service is less than ideal (a scripted conversation). I called to check on the status of my two orders (3/19 and 4/4) and was told that it would ship at the appropriate time for my zone, the end of April although my credit card was charged immediately after placing the order. I told him that this was unacceptable and that I wanted my plants shipped immediately and that now was the time to starting planting in my zone. He said he would put a rush on my delivery, which is what he probably tells everyone who calls. I am very frustrated and disappointed with Spring Hill's customer service and if you want you plants immediately be prepared to wait until "the proper planting time for your zone" or shop elsewhere. On May 21st, 2013, gandyman33 changed the rating from negative to positive and added the following:
Earlier this Spring I was fustrated at the inability to get my items shipped promptly. SpringHill heard my complaint and took positive action to get my plants delivered. Plants arrived in good condition and a couple of the passion flower plants were a lot bigger than I expected. Of particular note is the outstanding level of customer service I received from Donna (many thanks!). I won't hesistate to order from SpringHill in the future although I have run out of space in my garden/jungle...On May 21, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On May 22, 2012 10:20 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for sharing your experience with us. Enjoy your trees!
On Apr 10, 2013 9:11 AM, Spring Hill Nursery (aka SpringHillNursery.com) added:
Thank you for your posting. We are able to put orders on a rush for customers to help their order ship as soon as the items are available. We do ship our items according to the USDA zone openings. One of our customer service representatives will contact you for your account information and check on your order for you."
On May 21, 2013, grammyjoan Berkeley Heights United States wrote:
What a great company to work with!!! I ordered 6 bearded iris last spring. They arrived in time for the proper fall planting time and were in excellent condition. Unfortunately a rough winter and only 3 survived. I called SpringHill this morning and within minutes a new order was submitted to replace the 3 lost iris. The representative was fantastic. I did not have my order number or the exact names of the iris, but this rep. found my order I was even offered a refund if I so desired. Needless to say this is my catalog of choice. Thank you Spring Hlll for great product and great customer service.
On May 21, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On May 21, 2013 1:45 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for sharing! I am happy we were able to take care of this for you and enjoy your Iris."
I have been with Spring Hill for 2 years. This year i had 7 that didn't survive the winter. All were replaced plus i received a R O on some. All were in excellent condition when received.This year i ordered over $500.00 from Spring Hill. They all arrived in a timely manner and were in excellent condition. I am very pleased with Spring Hill. They are always very helpful when i call,and very friendly on the phone. i am so happy i chose Spring Hill to order shrubs and flowers from and i would highly recommend them and i do. Thank you so much Spring Hill and i will continue to order from you. Thank you, Jim Strutz , Willmar Mn.
On May 17, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On May 18, 2013 10:17 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you so much for your wonderful review of our company. We truly appreciate you taking the time to post. Happy Gardening!"
On May 11, 2013, RebeccaLynn Winston Salem, NC (Zone 7a) wrote:
Posted on March 26, 2013, updated May 11, 2013
Posted on September 26, 2012, updated March 26, 2013
Posted on June 21, 2012, updated September 26, 2012
Posted on June 18, 2012, updated June 21, 2012
Posted on April 21, 2012, updated June 18, 2012
Posted on April 11, 2012, updated April 21, 2012
Posted on April 8, 2012, updated April 11, 2012
Posted on March 3, 2012, updated April 8, 2012
Posted on September 27, 2011, updated March 3, 2012
Posted on June 18, 2011, updated September 27, 2011
Posted on August 28, 2009, updated June 18, 2011
I ordered bareroot double hollyhock plants in the spring of 2008. They did not come to life during the growing season, so I called SpringHill. They said to give them more time. I called again in late spring of 2009 and requested live plants to replace the bareroot ones. They refused, but did send me a credit certificate for 12.99. In the past I have had good experiences with their small potted double hollyhocks.
On June 18th, 2011, RebeccaLynn added the following:
I feel that dealing with Spring Hill is like riding a roller coaster. I placed an order with Spring Hill on May 31, 2011 during their "Memorial Day Sale." The Non-Stop Begonias, Loyalist Hostas, and Border Dahlias were advertised for spring delivery. The order was confirmed and my credit card charged. I was excited about the prospect of seeing these beautiful plants in my summer garden. The dahlias arrived promptly. About two and a half weeks later I was notified that the begonias were out-of-stock and not available, and the hostas would be delivered in October 2011. If I had known this from the get-go, I would have bought my plants LOCALLY, and they would be in my garden NOW. I will get over my disappointment in time. Hope springs eternal, and I will probably order from Spring Hill again. I am an optimist at heart.On September 27th, 2011, RebeccaLynn added the following:
The hostas arrived today. They are small dry root (dormant)plants. I will plant them tomorrow and hope for the best. On March 3rd, 2012, RebeccaLynn changed the rating from neutral to positive and added the following:
I planted the hosta roots promptly, and three of them had tiny leaves poking up though the earth by early November. I'm hoping they will all show themselves and flourish this spring!
In January 2012 I ordered two Sorbet Peonies. The bareroots arrived on March 1st. They were already beginning to show signs of new growth, and I planted them today, March 3rd. I have high hopes for my most recent SpringHill purchases, so I'm changing my rating to positive.On April 8th, 2012, RebeccaLynn changed the rating from positive to neutral and added the following:
The Loyalist Hostas (bare root) that I ordered in May 2011 which were delivered in September 2011 have emerged from the ground. While I am pleased that they are alive and are growing, I am disappointed that they are not actually Loyalty Hostas, but some other variety. Today I ordered Loyalty Hostas from hostasdirect.com. They are a top-rated davesgarden company. I am looking forward to seeing Loyalty Hostas in my woodland garden by summertime. On April 11th, 2012, RebeccaLynn changed the rating from neutral to positive and added the following:
Donna, a customer service representative from Spring Hill, sent me a message offering to ship me real Loyalty Hostas because the six that were sent to me were not really Loyalty. She said that Loyalty Hostas would not be availabe for shipment until this fall. I said I would like that. I also sent her a photo of one my "pseudo Loyalty Hostas," which some of my davesgarden friends have tentatively identified as Lionheart Hosta. I have changed my rating to positive, as I anticipate receiving the Loyalty plants this coming fall. On April 21st, 2012, RebeccaLynn added the following:
Today I received 6 bareroot Loyalty Hostas from Spring Hill. I am pleased that they are of a good size and appear healthy. Tomorrow they will go in the ground. I am very happy that Spring Hill sent them now. They had indicated at first they would ship in the fall. I am very pleased with Spring Hill's customer service.On June 18th, 2012, RebeccaLynn changed the rating from positive to negative and added the following:
Today I called Spring Hill Nursery to order 3 "Red Freedom Hedge Rose" plants that were offered in a newspaper insert this spring - item # 83106, Key #0425969. I was told it wasn't available, although the website today has it listed to "order now," but at a price of $27.99 rather than the $9.99 price + $2.95 shipping at which it is offered in the newspaper insert. I am disappointed in Spring Hill Nursery.On June 21st, 2012, RebeccaLynn changed the rating from negative to positive and added the following:
As promised, a Spring Hill customer service representive contacted me and worked out the issue with the Red Freedom Hedge Rose. Today I was successful in placing the order at the advertised price. My roses are scheduled for shipment in the fall. I am a satisfied customer. On September 26th, 2012, RebeccaLynn added the following:
Yesterday I received the 3 Red Freedom Hedge Rose plants that I ordered in June. Although they appeared to be packed well in moist soil, one of the tiny stems on one of the tiny, tiny plants was broken off level with the soil. The other two tiny plants had tiny green leaves, so I followed the directions and planted them all according to the directions. I will tend them faithfully in hope that they will survive and thrive.On March 26th, 2013, RebeccaLynn added the following:
The good news is that at least two of the Red Freedom Hedge Rose plants that I received last September have survived the winter in the planter that has been their temporary home. The jury is still out on the third plant that arrived looking more like the broken leg of a small bird than a rose plant. None of them would have survived if I had planted them in the ground last fall. Each of these plants would have fit into a shot glass with room to spare. I hope to plant them in their permanent places in my landscape in April, and given plenty of TLC in 2013, they may grow and thrive. On May 11th, 2013, RebeccaLynn added the following:
What a difference a month makes! Those tiny little Red Freedom rose "bushes" are growing like weeds (which thankfully they are not) and I'm so pleased. They have more than quadrupled their size since they first arrived on my front porch, and they already have buds. I couldn't be happier.On May 11, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Apr 10, 2012 9:58 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
We apologize you were shipped the wrong plant. A customer service representative will contact you for your account infomation and see what you would like to do. Thank you for letting us know and we will take care of this for you.
On Jun 18, 2012 3:26 PM, Spring Hill Nursery (aka SpringHillNursery.com) added:
Unfortunately the offer for the Freedom Hedge Rose was during our spring shipping season and we have concluded shipping for the spring. One of our customer service representatives will contact you for your account information and we can offer this same offer to you for the fall."
Posted on October 27, 2012, updated April 6, 2013
Ordered the Tall Phlox Collection. Very healthy plants/roots. Nice packaging. Reasonable prices. Will buy from them again!
On April 6th, 2013, nclivin added the following:
Review of my second time ordering from Spring Hill Nursery: Got two Sensation Lilacs for under $16 Nice healthy plants. Packaging was excellent. Every plant I have ordered from them is doing great! On Apr 6, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Nov 2, 2012 10:05 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you very much for your feedback. Enjoy your plants!"
On Feb 18, 2013, peries17 Cincinnati, OH (Zone 6a) wrote:
I swear by this company. When I decided several years ago to expand my gardens in my back yard, I was limited in funds, so I started searching online to buy plants. Starter plants so I could watch my garden grow. I ordered over 300.00 dollars worth of plants and to this day I have been happy with almost all of them. Needless to say there were some that did not survive but I called them and they replaced the plants that were available to in my zone at the time. I have never had a bad experience with them or their customer service reps. To those who did, you probably got a bad rep on the phone.
I have also referred two of my brother in laws to Spring Hill and they now order yearly from them. Each year I look forward to watching my garden thrive and what's new on their website. If I want a plant to fill in my garden that is already several years old, I go to a local nursery. It's that easy. But don't give up on this company as they stand behind their word and do replace plants if you are not satisfied. Their plants in my in gardens, are doing great and already this year I see the sign of life under snow and frost.
On Feb 18, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Feb 19, 2013 11:45 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
We appreciate your wonderful testimonial, thank you for sharing. We hope you will be a lifelong customer of ours and we look forward to serving you in the future."
On Jan 24, 2013, WelcomeGnome Montgomery, AL (Zone 8a) wrote:
So far so good. As of now my experience with SHN is positive. I have received 8 kaleidoscope butterfly bushes (7 which are alive and I will be contacting them in regards to the one that I believe died).
I also have on order to come this spring 2013:
8 black knight butterfly bushes
17 other misc plants, vines and bushes (fragrant cloud honeysuckle, tutti fruitti hummingbird mint, maypop, pink and white phlox, switzerland begonia, wistera, lemon plant, burgunday lace fern, and small globe thistle)
I will update you on my experience with those after I plant them this spring.
On Jan 24, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Jan 24, 2013 3:28 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for sharing. We will be happy to replace the plant that arrived dead. I will have one of our customer service representatives contact you for your account information and have the butterfly bush reshipped to you."
I bought starlight carnations from Spring Hill Nursery and they are doing great! They have become one of my favorite flowers and they thrive in all kinds of weather. The frangrance of the white carnations fills up the whole yard :). I've boughten a few other plants from them, too, and they all do very well. They also stand by their guarantee! Thanks!
On Oct 1, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Oct 5, 2012 2:27 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
On Jul 18, 2012, sevensef Yorktown, VA (Zone 7b) wrote:
I read the reviews and was concerned but I really wanted a dwarf lemon tree and had a great coupon code, so I figured, I'll take a shot on just one plant. I'm so glad I did! It arrived in about a week and a half (I ordered during spring shipping season). The tree was about 10 inches tall and had a few healthy leaves. It's only been a few months and it's about 18 inches tall with many branches and plenty of leaves. It's growing beautifully!
On Jul 18, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Jul 18, 2012 3:59 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you so much for your wonderful posting. Enjoy your tree!"
During 2011, I purchased several plants from Springhill Nurseries by mailorder. The plants arrived on time and I was kept up to date regarding my orders. I recently contacted Springhill Nurseries for replacement plants in accordance with the guarantee listed on their website. Their response was immediate. As I requested, the plants to be replaced will be shipped to me at the time for planting and a replacement certificate was issued for the plants no longer in stock. My experience with this company has been very positive.
On Jul 12, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Jul 18, 2012 4:04 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
We appreciate you taking the time to post your experience with our company, thank you."
I am an incompetant when it comes to plants.....really, this is my first year planting anything of value. I was so interested in Springhill because it had some intriguing varieties and had the selection I was looking for. I ordered high and low bush blueberries, honeybush (two varieties), black beauty elderberry and some plant pills (I have 11 plants as of today). After I competed my order I started to hear about this page with so many negative comments and really started to panic before the plants even arrived. My mil in law passed away the week before most of the plants arrived and I held them off as long as I could, honestly thinking they would amount to nothing anyway so why put too much effort into them. Well, I planted them as soon as I could in anything but ideal weather (cold at night and sometimes below freezing), dry conditions etc. I have three kids and an 80 lbs dog that roam out in the yard and they aren't very careful. These plants have amazed me. They looked pathetic when they arrived and I doubted several of them even after they had been planted for many weeks. One cherry tree sprout looked dead for several weeks and I thought that would be the start of the die off I hear about on this page. But I kept watering it faithfully, even when my teenage daughter rolled her eyes at me. Lo and behold, the cherry tree has several new leaves on it this week and looks vigorious enough to survive. I am so pleasantly surprised. Now, to be critical, my elderberry looks unlike the black beauty that I know I ordered (the leaves look lighter in color) so that might still be a disapointment. I am still waiting on one variety of honeybush and I hope they make it here before it gets to late because I understand that I need two for cross pollination in the following years. But, overall I am very happy with my purchase and my fears were unfounded. I do not know how to garden but I do know that everything they sent me grew. Miraculous! Let's hope winter is kind around here. :-)
On Jul 6, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Jul 9, 2012 1:34 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for sharing your experience with our company. If you have any problems with any plant just let us know and we will reship it to you, we have a lifetime guarantee."
This spring I placed a few separate orders with Spring Hill. The first was for 3 Maypops, one of which appeared to be nearly dead. I promptly took photos and emailed them to customer service. Within a week I received one more Maypop, which was in worse condition and appeared to have some kind of infestation. Again I emailed a photo and explanation and soon received a replacement plant. It didn't look great, either, and I sent a photo and told them not to send another, and I said I appreciated their good customer service. The next day I received a reply saying they would refund me for that plant (though I haven't seen that post to my credit card yet).
I also ordered 5 different daylilies and a few tiger lilies, all of which are growing well. Since none of the plants have bloomed yet, it remains to be seen whether I received the specific plants I ordered.
Last year my experience with a different company was that none of the 5 plants I ordered were what I bloomed. I'm hoping for a better result with Spring Hill.
On Jun 14, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Jun 15, 2012 11:01 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for your posting. We appreciate your feedback and if you have any problems at all just let us know and we will be happy to take care of it for you."
On May 31, 2012, megbrinson Washington D.C. United States wrote:
A few of my plants arrived damaged. Most survived and are doing well--one died. I emailed customer service, and recieved a response within two hours that they would replace the plant. All the emails from this company were polite.
On May 31, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Jun 1, 2012 1:53 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you, we do our best to provide world class customer service. We are always here to help!"
On May 28, 2012, Sherilou Panhandle Gulf Coast, FL (Zone 8b) wrote:
I purchased a rare Hot Papaya Coneflower from Spring Hill Nursery. It was during one of their spring sales and I got it for a great price. Their USPS Priority Mail shipping was very reasonable.
The plant arrived beautiful and healthy. It's growing vigorously for me. I'll order from them again for sure. It's so much easier than running around to all the local nurseries and hardware stores trying to find what I really want.
On May 28, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Jun 1, 2012 1:51 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
We appreciate you sharing your experience. Enjoy your coneflower."
Posted on May 12, 2012, updated May 12, 2012
This is the first year I tried shipped plants. I have decided to try several nurseries. So far I am neutral in regards to the Spring Hill, leaning toward positive. My mums (10 pieces) arrived in a a horrible shape. I told them about it on facebook. They said to give them some time and if they die, they will replace them.. Unfortunately only three (out of 10) survived. Also, the poppy anemone never showed any growth. I asked for a replacement of the mums and exchange for a different plant (same price) for anemone since it seems none of the consumers seem to have had any growth on anemone.
On the flip side, the lilac, astible bag (6 pieces) and the lilies (3 bulbs) are doing great. They show plenty of lively growth. It seems that my astibles will bloom this year (it its their first year).
I hope my items will be replaced and arrive in a good condition. I also hope that they will not die. I am convinced the mums died because of the condition in which they arrived. If all goes well, i will change my feedback to positive. I cannot complain about the quality of plants other than those that died.
On May 12th, 2012, aniabania changed the rating from neutral to positive and added the following:
I am changing my feedback to positive. I was just informed my mums will be reshiped and I will get a different item instead of anemones. I am very pleased with the customer service. At the end of the day, it is not easy to ship live plants.
Posted on May 3, 2012, updated May 7, 2012
I have ordered from this company satisfactorily for a few years, but just had a strange experience with them and haven't decided yet if I've been scammed or not. I ordered a number of items from them, including a repeat order for a 'Rhapsody in Blue' rose. I was notified that part of my order was shipping, including the aforementioned item, and it arrived today. Though the item was listed on the carton, not only was it not there, there wasn't room in the carton for another item that size. Though I can easily imagine a loser of a shipping clerk deliberately omitting an item after lamely pulling a too-small carton, the associated and incriminating odd fact is that this item has disappeared from the web site, and even looking up its item number '86609' yields nothing, so I have to wonder what gives. A call to customer service resulted in my being told that the rose would be rescheduled to ship next spring, so I am just plain unhappy as well as skeptical right now.
On May 7th, 2012, diPomi changed the rating from negative to positive and added the following:
The customer rep that I spoke to on the phone erred - though not indicated because of a clerical error (the first I've had with this company in years of ordering from them and even more years ordering from Breck's) my bareroot rose is actually on the way. In retrospect I probably also should have mentioned that the rest of my order, which included potted roses, lilacs, columbines and coneflowers, all arrived in excellent condition as usual. Those have already recovered from the stress of being shipped to the west coast.
Paint me mollified.On May 7, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On May 4, 2012 9:43 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
We appreciate your post. One of our customer service representative will contact you for your account information and check on what happened with your rose.
On May 4, 2012, Lemurific Cleveland Heights, OH wrote:
Posted on April 20, 2012, updated May 4, 2012
I ordered 2 reblooming lilacs, an arctic fire dogwood, and a dwarf weeping redbud. I was terrified after reading the reviews here. But they shipped before their estimated time, were well packaged, and were in good shape. The lilacs were active and even had flower buds. The redbud was dormant and barefooted but in great shape and a surprising size - 2.5 ft at least. Admiditly, I hoped the dogwood would be bigger. But I got what I expected really. Price was good, I think at about 75 including shipping.
On May 4th, 2012, Lemurific added the following:
Less than a month later and my large weeping redbud has buds, my arctic fire dogwood has tons of growth and my lilacs are looking good. I am very pleased and will certainly buy plants that are difficult to find locally from them and their affiliates again.
I think that it helps to buy the plants during the right time (don't buy spring plants at the end of spring) and obviously for the right zone. On May 4, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Apr 21, 2012 12:49 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Admittedly, finding this web site AFTER I had just purchased from Spring Hill made me nervous, but in reality, there was not much to be nervous about since most businesses that we shop at, whether visible or not, have legitimate and exaggerated complaints about the service and product. With their written return policy which seems pretty lenient, I was comfortable with my purchases.
I got my package yesterday and was happy to see everything nicely packaged and in good condition - the roots seemed great and everything looked free of visible disease/rot! I got those plants in the ground within hours, and I am excited to see their progress!
In my area, I do have access to plenty of quality nurseries, many of which have the same plants that Spring Hill has, but I actually got a better deal from Spring Hill, which was what prompted me to buy from them for the first time. If the price is right, I will certainly do business with them again.
It's silly to think that the nursery is only about a 3 - 4 hour drive, and that the package arrived within 3 days (1 day held over at UPS, then USPS), but that is the sacrifice for doorstep delivery.
I am satisfied with everything thus far - it's up to me now to make sure the roots take. And if problems arise, and I do need assistance, I am confident that I will receive the help that is promised.
On May 4, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On May 4, 2012 9:37 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for sharing. We are always eager and ready to help with anything just let us know. Happy Gardening!"
I ordered 4 plants from Springhill. They arrived in less than a month and in good condition. The aster plant was almost 9 inches tall. The three daylilies were bareroot, but each had at least an inch of green growth on them. I planted them over a week ago and they look good.
On May 2, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On May 3, 2012 11:41 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for your feedback about our company. Enjoy your plants."
So far so good. I placed what I considered a fairly large order(36 plants) and some bulbs and bare root items. I had order two items from Springhill before and did not have any problems with shipping time or the products. So I placed a second larger order on 20 April 2012 praying for the same if not better service and product. I recieved the partial shipment today, 1 May 2012. The remaining items (2) are still in route, and (2) are scheduled to ship the end of the month...according to Ellis a customer service rep, and an email. I must say that I had GREAT concerns after I placed my order, and then reading the negative experiences from others. My plants are healthy looking, packed/shipped well, and headed to thier new homes. I am amazed and surprised at the sizes. I have ordered from another company and paid alot more and got less plant!. My experience thus far has been nothing but wounderful.
On May 1, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On May 3, 2012 11:30 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
We appreciate you sharing your experience with your company. Thank you and happy gardening!"
Posted on March 27, 2012, updated April 28, 2012
I have been a long time customer of SHN. I have their Freedom Roses and their miniature roses which are doing really well over 8 years now. My hostas are thriving and comes back year after year for over 6 years now and others plants and bulbs that just really good and reliable.
My problem was from my last order. I ordered and was shipped the reblooming lilac and the garden grab bag last June 2011. The bulbs I received was below the expectations I have for a SHN bulbs. They were smaller than usual and was packed loosely with the reblooming lilac which in turn broke the twig in half. Surprisingly though, the lilac which I thought won't survive, is actually doing well. But none of the bulbs survived.
I have contacted SHN via email over a month ago but didn't get any response from them. Very disappointed .
On April 28th, 2012, eurmine changed the rating from negative to positive and added the following:
Thanks for making it right SHN!. I just received my replacement plants and everything looked wonderful! It may seem like it took forever before I received it but I think it was worth the wait. Thanks again! On Apr 28, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Mar 27, 2012 2:03 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for your posting. We will have a customer service representative contact you for your account information and take care of this for you."
On Apr 26, 2012, JOE2SUE Palestine, WV (Zone 6a) wrote:
Posted on April 26, 2012, updated April 26, 2012
I sent Email Actualy 3 emails To Michigan bulb About a Black Rasberry I recieved At same time As Yours Arrived. It was a replacement Also.1 Has Died Same As Yours Did. Recieved Email same day From you And Just today recieved Plants. Very Fast Service.But I have heard Nothing From Michigan Bulb.Thank You Very Much.
GOD BLESS Joe
On April 26th, 2012, JOE2SUE added the following:
PS: My email adress is [ Ineedtocelit@frontier.com ] If I ever Recieve My Plants That Have Died. Will posibily Not order From Michigan Bulb Again. THANKS GOD BLESS JoeOn Apr 26, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On May 1, 2012 12:51 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for posting. Your black raspberry plant from Michigan Bulb is also being reshipped. Happy Gardening!"
I decided to try out Spring Hill in February 2012 when I received a catalog with a half off coupon in the mail. This is the first mail-order nursery I have ever purchased from and I wasn't sure what to expect, but figured I'd take my chances with prices being so low. I ordered some asiatic lilly bulbs, 3 of the Peaches n' Dreams hollyhocks, 6 roses, and the zebra grass. I was pleasantly surprised when my order arrived! Everything was sent in one shipment in early March (a perfect time for my area considering the unseasonably warm temps) and packaged to my satisfaction. I unpacked and watered everything and left them sitting by my kitchen window for a couple days before I got around to planting them. So far everything has been growing wonderfully! Especially the zebra grass, which has shot up atleast a foot (in full sun) since planting in late March. The only thing I've noticed is the instructions for the hollyhock say to plant in full sun. I had 2 planted in full sun and 1 in partial shade (about 4-5hours of sun/day). After noticing the one in partial shade looking a little happier than the others I decided to move my sunny hollyhocks to a little shadier location. That was about 2 weeks ago and since then they have taken off! Then again, the soil in my yard varies so greatly it easily could have had something to do with that.
I'm a happy customer, and I will definitely be ordering from Spring Hill again!
On Apr 20, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Apr 21, 2012 1:00 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for posting and sharing your experience with our company. "
Always a positive rating for SpringHill. Been ordering from them for years and will continue to do so for years to come.
Two years ago, I ordered two of their Incrediball Hydrangeas. They arrived healthy babies. Only one 5 - 6 inch branch per plant. I planted them, fertilized...sometimes, and in less than a month they had tripled in size. They bloomed that year. The blooms last year were exactly as advertised. Twelve inches, or more across! This year...I cannot describe how huge these two plants are. Probably over 4 feet high and three feet wide. Cannot wait for bloom time this year. Amazing as usual!
Their guarantee is not to be beat. Ordered a burning hearts dicentra last year that died. Replaced immediately, currently in the ground, and even though we are having hard frosts this week it's growing beatuifully. This even after staying in the fridge for over a week before planting.
I still say, those people who want these bareroot and 5 inch pot baby plants to perform, in the first year, the same as a garden stores 1 gallon pot need to just stick to the garden stores. But I guarantee, after a few years, my baby plant will be performing as well, if not better!
On Apr 13, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Apr 21, 2012 12:48 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for sharing you experience with our company. You should post some pictures or send them to us, we would love to see. Happy Gardening!"
Posted on March 28, 2012, updated April 5, 2012
What does Spring Hill do when a plant on their website nets a series of negative reviews? Simple! Clean the slate and start from scratch! Case in point: the Primrose Lilac Bushes. If you google this plant and Spring Hill, it will return a result for 17 out of 17 negatives. Today, the plant on Spring Hill's site doesn't reflect ANY reviews.
Okay, now my complaint. 18 months ago I received three of the tiniest little Beauty of Moscow Lilacs one could imagine. One bush was literally a single twig with three leaves on it. The second was not much better. The third and best of the lot actually had two canes and was a whopping 7" tall. I planted the lilacs, and to my surprise they survived. This is the second spring after planting them in October of 2010, and these sorry plants don't look much different.
I had emailed Spring Hill when I received them, and inquired about how to care for them, since I was worried about their diminutive stature. It was more like they sent me plant "cultures." I got no response.
I was vacillating between a neutral and negative review for Spring Hill since the lilacs actually lived. But I planted two of the same variety of lilac two years prior from my local nursery for just a few bucks more per plant. They are each well over 5 feet tall, and they flowered the same season that I bought them. They are planted in the same soil, with the same exposure as the Spring Hill lilacs which have been such a deep disappointment. Not to mention Spring Hill neglected to respond to my email.
I WANT TO LIKE Spring Hill--their website and catalogues offer many plants and bulbs I'd really like to own. As Spring Hill noted in a response to one of the reviews here, it is easier to post the negative, and fewer people are motivated to post positive experiences. But when there is an overwhelming percentage of negatives vs. positives-- AND when compared to other vendors' ratings, so many more negatives and fewer positives, well, I think that says something.
I'd love it if Spring Hill could pull it together. I'd be willing to give them another try if they can guarantee me that they wouldn't send this type of garbage again. And I'm not asking for replacements--I've grown attached to my sickly specimens. I like a challenge, and with a bit of TLC am determined to grow my lilacs into mature, beautiful plants. Right now they look like Charlie Brown's Christmas Tree.
On April 5th, 2012, CoryBroker changed the rating from negative to positive and added the following:
My response to customer care:
I genuinely appreciate your response--it means a lot. I will be changing my rating to a positive. Thank you for your offer to replace the plants. But I think what I'd rather do is keep them, and just give them a lot of TLC. This week I see that the one smallest plant actually is sending up a few new fledgling branches. And the largest plant is coming along nicely. All three have green leaves and I've fertilized them regularly.
I think there are a few things that come into play here. First, I purchased 5" pots. My expectations might have been a little high. I am a "novice" gardener, and a friend pointed out to me that I am not going to get the same sized plant in a 5" pot that I would from my local gardening center in larger 3 gallon pots. My feeling is that the plants you sent are about two or three years behind what I purchased locally. I will say that they plants arrived in decent packaging. And they DID live!
I would like to offer you some feedback that I think might be valuable. In my opinion, it comes down to managing expectations. And I think the issue you are encountering is that Spring Hill is shipping immature plants and gardeners are disappointed by their diminutive size. This is perpetuated by the photos in Spring Hill's catalogue that show full sized, adult plants. In fairness to your customers and to your company, it might benefit you to show the picture of the healthy, flowering, adult specimen--BUT next to it, show a thumbnail representative of the plant the they customer can reasonably expect to receive by comparison.
You might want to change the way you market, to reflect this change. Perhaps limit the types of plants carried, and inventory less common varieties and hold yourself out as a specialty vendor. Rather than pit yourself against local big boxes and gardening centers who can provide the same things you offer, sell things that one cannot get elsewhere. Note in your marketing that plants will be smaller, but of quality. Then make sure you COMMUNICATE and COORDINATE SHIPPING so that the plants reach your customer when you said they would, and in condition that won't leave room for disappointment.
After you've set reasonable expectations with your customer, do away with the asinine guarantee unless you are prepared to stand behind it 100%, without punitive measures being assigned to customers that actually take you at your word. How many complaints express the same sentiment from customers who feel like they've been "blacklisted" by your company. It seems ridiculous that when a customer indicates a shortcoming with the products you've chosen to ship, that Spring Hill would alienate them by actually preventing them from placing future orders. Wouldn't the solution be to find out the commonality across customer complaints, rectify the problem so that you don't continue having issues--and THEN you would not have to replace so many plants. As it stands, your business model makes no sense to me: sell an inferior product, have to replace the product (for those that actually complain, while profiting from those that don't), re-ship new items as replacements, and oh, this is the part that confuses me--refuse to sell to the very customer to which you spent so much effort marketing with countless fancy catalogues.
Bottom line: 1. Spend money on the front end by shipping a better quality of product, 2. Set customer expectations realistically, 3. Stand behind your guarantee WITHOUT punitive consequences to your customer for YOUR failures, 4. Improve communication (so many complain about this). If you treat your customers as long-time clients, you can't help but run a profitable AND WELL RESPECTED business. It is possible to have both!
CoryOn Apr 5, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Apr 4, 2012 11:25 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for your posting and sharing your thoughts about our company. We apologize that what you received was not in good condition. I will be happy to pass your comments onto our quality department to help improve the quality of our plants."
Shipping is incredibly slow and staggered- frustrating when you're trying to fill many beds at once (new home and re-landscaping) The condition of the plants is mostly excellent. Out of the 30 or so plants I've ordered 4 arrived in terrible condition.
The grasses and creeping thyme were completely dried out but I planted them to give them a chance. It's been about 2 weeks and am losing hope for my diamond grass- very disappointing. I cannot say anything about customer service as I have not gone that route, yet. If the plants don't make it I will call and then update here the results.
Due to the nature of mail-order plants... I can't give them a neutral because of a few failures. I'd like to rate theme somewhere between positive and neutral because of slow, slow, slow shipping.
On Apr 2, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Apr 4, 2012 12:00 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for posting. Please let us know if the plants you mentioned do not survive. We will be happy to reship them to you, just let us know. Happy Gardening!"
Posted on March 17, 2012, updated March 28, 2012
Posted on March 13, 2012, updated March 17, 2012
Posted on February 27, 2012, updated March 13, 2012
The plants are mostly OK. Some do better than others for me (as expected); the only minor issue has been flower color. The "Red, White & Blue" Monarda was really more pink, white, and purple, and the "Red Hot Poker" (Kniphofia) I was sent had yellow flowers, but the plants are fine other than that. The first year I ordered from Spring Hill, the verbena was DOA, and I got a quick refund on that. But most of that plants have done very well and are nice additions to my landscaping.
The reason for my negative rating is the order I placed last spring. It took a week to get to me, instead of the usual three days, and it was shipped during unusually hot weather. When I received the shipment, the plants appeared to have been pretty well cooked. I took care of them right away, and gave them a month to see if they would show any sign of life, then contacted customer service. I was told to wait a few more weeks. After a total of four months, the plants were still quite dead; I again contacted customer service, and was told that I would be issued a refund. Five months after that, and no refund yet. I contacted customer service again, and no reply for the past week.
I guess if you are lucky and don't need any special service, Spring Hill is OK. I can't recomment them, though.
On March 13th, 2012, collomia22 added the following:
It has been two more weeks, and I have not been contacted by Spring Hill. I can understand how one message might slip through the cracks, but this is the third time for the same problem.On March 17th, 2012, collomia22 changed the rating from negative to neutral and added the following:
I'm finally getting some feedback from Spring Hill's customer service about my situation. I changed my rating to neutral; at this point, I would say that their plants are mostly good, but their customer service can be frustrating at times.On March 28th, 2012, collomia22 changed the rating from neutral to positive and added the following:
Finally, the mystery has been solved. The refund was indeed issued, but to my wife instead of me. Her name was apparently somewhere in the customer profile from an order she placed several years ago. The confusion could have been avoided if Spring Hill had: a) issued the refund in my name, b) credited the credit card I used for the order, c) included a stub/memorandum with the check, or d) even just sent an email saying the refund check had been mailed. So there was a major communication problem, but SHN did provide a refund.
Given that, I am changing my rating to Positive, with the caution that service can be an problem. Even though my situation was ultimately resolved, I lost a full growing season for the plants involved. There are many potential problems that can occur when purchasing live plants by mail-order, and SHG could do a better job of dealing with them. But most of the plants I've gotten from SHN over the past years have been very nice, and several are now garden centerpieces.On Mar 28, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Feb 27, 2012 11:46 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for your feedback. We appreciate hearing from our customers so that we can better improve in areas that affect our customer negatively. A customer service representative will contact your for your account information and check on your refund.
On Mar 13, 2012 10:11 AM, Spring Hill Nursery (aka SpringHillNursery.com) added:
I have sent you another email, please let me know if you receive this one."
YOU HAVE TO GIVE IT A TRY AND BUY otherwise you'll never know! They sell plants you cannot find anywhere else except ebay.
I purchased last year for first time. I live in zone 6. Some died, some die not. I attribute that to the zone. A LOT MORE of my ebay plants died than Springhill's! That is GOOD.
My black hollyhock did not flower, just grew lots of huge leaves; I don't know why nor do I care. I am not an EXPERT gardner. Maybe it takes a year or two. It will be huge when it does! :)
My lone surviving lavendar plant lasted all winter, albeit a mild one, and STILL SMELLS GREAT.
I didn't bother or know of lifetime guarantee. Nor did I care. I'll pay more attention this year. I'm raising a special needs child alone, don't have time to worry!
One plant I ordered was out and I received a refund much later via check. I never followed up so it's on me. They refunded without me having to do anything.
Since I never followed up, I did not know why I did not receive until I got the check and it was printed on there, I think. Again, no big deal.
I was pleased with my refund and pleased with the plants that lived. When you live in a place that is HOT and DRY like St. Louis, you never know what will live and what will die!
All my plants ARRIVED ALIVE, placed on porch in shade. I'm going to order now, hope they are not OUT of what I want. My fault for taking two weeks to decide. I want the giant blackberries in the fall.
Happy Gardening everyone.
On Mar 19, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Mar 27, 2012 1:25 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for sharing your experience with our company. We definately value you as a customer. Happy Gardening to you!"