I want to thank everyone who took the time to write about their negative experiences with Spring Hill. I consider myself a decent gardener, but up until now I have purchased only from my local shops. I want to branch out and get more exotic varieties of shade perennials. I have $300 worth of selections in my shopping cart with Spring Hill as we speak. I have some serious concerns now, given that this company's pro to neg ratio is about even. I understand that it is tough to please everyone but the vitriol and disappointment expressed here in some of the negative reviews concerns me greatly. I plan to be very conservative about what I purchase from Spring Hill. (I can imagine that meeting supply and demand when you deal in living things is quite difficult.) I am not sure what to think, but I appreciate being forewarned.
On Mar 6, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Mar 9, 2010 2:35 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
We appreciate you taking the time to post this. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can; just give us a call or email us. We also offer a lifetime guarantee on all your plants. We look forward to serving you in the future. Happy Gardening!"
I've ordered with Spring Hill and Michigan Bulb Co. and I noticed something unusual: 1) they use the same account number; 2) when logging in, they ask for the same info (acct. # and zip); 3) when I try to order, I often get the exact same error message (their web site(s) are awful.
The biggest difference between the two sites: Michigan Bulb Co. products were almost always less expensive. Go figure!
On Feb 2, 2010, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Feb 26, 2010 12:45 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
We greatly appreciate you taking the time to post. We strive for 100% Customer Satisfaction. We are always here to answer any questions you may have or assist in any way we can. We look forward to serving you in the future. Happy Gardening!
I've ordered from Spring Hill for years, mainly because of the 1/2 off coupons. Most of the plants are fine, but there always seems to be some that arrive dead or just never grow. I've never called about the plants, so I can't comment on their customer service. One thing that always bothered me is that they seem to ship the plants too early (when there's still snow on the ground) or too late. While I'm not totally disappointed with them, I wouldn't recommend them.
I ordered from Bluestone Perennials last year for the first time and was much happier with them and will use them in the future.
Back in March or April, I ordered about $200 worth of plants from Spring Hill. The actual Spring Hill Nursery is maybe 20 minutes from my house, and has a good local reputation, so I was very comfortable placing an order. During my order, I accidentally typed in the wrong amount for lady ferns I ordered. I meant to order 2; I accidentally typed 12. Unfortunately, I didn't notice this until after I got the confirmation email, but once I did, I immediately called Spring Hill. No answer. So I sent an email to their customer service. This was on Friday. I didn't get a reply back until Monday stating that Sorry, they were already packing the order. So I was stuck with 12 lady ferns. I was surprised with the condition of the products I received, but I went with the flow and planted immediately them as directed Every astilbe I planted broke through the ground, and then promptly died out. Out of the 12 lady ferns I planted, 5 have grown. None of the day lilies have grown, but maybe I'll see results next year. The blue festuca I ordered has done very well, though. At least I have that. I probably won't order from them again, but I have to admit their catalog tempts me.
On Aug 1, 2009, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
"On Aug 6, 2009 2:39 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
Thank you for your feedback. I apologize that this situation was not taken care of to your satisfaction. I will be contacting you via Dave's Garden to try to rectify this situation. Thank you!"
Like others, my shipping date has been pushed back further and further. I now have to go ahead with my garden without the plants I was anticipating having, which to any gardener is a disappointment. I e-mailed them and was told the items are on backorder. It would have been nice of them to inform me of this when I was ordering them, like most decent companies do. I will see how my plants arrive before I give them a negative rating. However, from now on I will stick to Bluestone Perennials- never a disappointment from them.
I have ordered from Spring Hill on several occasions. i have to say that my experiences have varied greatly. this year the plants (most of them) have arrived looking very healthy. other years they have arrived looking dead or very poor. judging from the emails that i received saying that the order has shipped, it is a shipping issue. the package arrived one to more than one week after shipping. i recommended that they change how they ship.
they are very good at replacing any plant that does not grow. unfortunately some arrived in the same condition as the originals.
to end on a positive note. after not ordering from them for a few years i broke down and ordered some this year. the packaging was better, they arrived within a few days of the email that they were shipped and arrived in good condition. the rest of my order has not shipped yet so we will see.
I placed an order with Spring Hill on 4/17/09. I ordered two of the Complete Never Ending Border Perennials and one Corner Garden. I noticed that the delivery date kept getting pushed out. I noticed a charge coming through for the total of the order last week from my bank account and thought maybe the website just isn't updated. I called and was informed the corner garden was being shipped, but thought it sounded like the whole order was being shipped. I gave up on the phone because it was hard to understand the person I was talking to as she had a thick accent. Well, I received the tracking information and received the Corner Garden with no problems with the plants, but the big order shows the estimated delivery being between 6/6 and 6/25. I called and requested to cancel that portion of the order as the end of June is just too late to me to be starting to plant these things. They canceled that portion of the order for me and verified (I verified on my bank account too) that I was only charged the for the Corner Garden. I do not understand why there website shows a shipping schedule for zone 5 not past 6/12 when my order shows estimated delivery through the end of June. I am pleased that they canceled the rest of the order for me without hesitation and that the person I spoke with waited on the line so I could verify what I was actually charged for through my bank account and that he actually verified the amount that they put through to be charged as well wasn't for the full order and only for the items I received. I'll keep an eye on my bank acct, but since the website now shows that portion of the order canceled I feel that I probably won't be charged.
On Apr 29, 2009, cjparker Kennewick, WA (Zone 7a) wrote:
Dear Springhill Nursery,
An estimated ship date means that you anticipate shipping on about that date. It does NOT mean that you put in an estimated ship date of 3/25 and then move the estimated ship date forward a few days each week for weeks on end until the recipient will find herself planting spring bulbs and spring-flowering shrubs in the middle of summer.
On Apr 15, 2009, clpgirl Chippewa Lake, OH (Zone 5b) wrote:
First wanted to thank DG for enabling me to have a 'neutral' interaction with SpringHill, saving me from a frustrating negative. I placed a fairly large order with SpringHill on April 9,2009. The entire order was half-off so I spent over $200 (400 at their "regular" prices.) I ordered four planned gardens, as the varieties were ones I wanted multiples of, and this was a less costly alternative, plus some multiples of geraniums (12 of several varieties). I received the confirmation of order receipt. After reading the reviews on your web-site, I had an uh-oh reaction. I had not ordered from SpringHill in 20 years-after my last new home landscaping. Sure enough when I checked my order status the geraniums were to be shipped Aug-Sept!! Several of the garden plans were already sold out (I suppose subs would have been made). After researching, preparing new beds, which entailed removing very large shrubs, I would have been devastated to have received whatever was planned in substitute, and no geraniums until fall?? Customer service cancelled my order in a friendly manner-which is why this is a neutral and my card was not billed. Thank you SO MUCH for the heads up!
I received trees and a plant. Just planted the trees today, so can't say anything about the quality except they look good. My beef with this company is the fact that they packed a 4 foot box with packing peanuts! I guess I would expect a "green" company to use newspaper or something besides petroleum based packing peanuts. I did email the company with my concern, but haven't heard back yet.
On May 10th, 2009, leeceeka added the following:
The trees I got are doing well as I was able to plant them, but the minature hollyhock was delivered way too early for northern michigan and it is long dead.
On Mar 14, 2009, mikerotell Franklin Park, NJ wrote:
To the poster below regarding her strawberries: While I am no great fan of Springhill I can tell you that it is standard practice in the nursery trade to ship strawberries as dormant rooted plants, usually in bundles. I know of no nursery that sells strawberries in full leaf and actively growing. While it may appear that your strawberries are frozen and lifeless they are not-they're just dormant. Take Springhill's advice and plant them, you may have a few losses but I bet the majority of them will be perfectly fine. Strawberries like a lot of sun and a well drained soil. Best of luck.
i ordered tons of plants thru this company, my butterfly garden did fantastic, the astibles not so good. other stuff did okay and they did replace items that died. I stopped ordering from them for quite a while because of the ridiculous auto response online. and they would never answer them anyway. I finally wrote the customer service department thru snail mail and said i wouldn't be ordering from them anymore and all of a sudden i am getting answers and now the email i send is also getting responses. Maybe they finally woke up. Also-the phone customer service is fine now. I have placed two spring orders-so upon receipt of my order and future customer service experience, I may change my rating to positive.
On March 11th, 2009, plantgnome changed the rating from neutral to positive and added the following:
i have now received my spring orders-all the plants are large, healthy and packaged very well and delivered exactly when I was told they would be. I am very happy with the order. I don't know if someone else now runs the company, but I have renewed faith with them. I am just waiting for my replacement astilbes which are expected to arrive in the next week or so. Thank you Springhill Nursery.On April 12th, 2009, plantgnome changed the rating from positive to neutral and added the following:
Evidently if you order really early, you get your plants on time. If you place an order in Spring, you have to wait for them to grow them first and wait over a month for those plants. My opinion "don't offer plants that aren't ready to ship". They are better than they were, but still need to improve their customer service and plant availability.
On Jul 7, 2008, KaylyRed Watertown, WI (Zone 5a) wrote:
My recent order from Spring Hill Nursery, placed in February, was supposed to arrive at the "ideal planting time for my area." When the plants hadn't arrived by late-May, and my spring planting was pretty much finished, I went to the site to cancel my order. Although the process appeared to have worked, I didn't receive any confirmation that my order had been canceled. I tried again. Once again it seemed to go through, but a week later there was my order showing an estimated shipping date of June 26. I phoned to cancel and was told my order was canceled. I figured that was that.
At the end of June I received a box from Spring Hill filled with heat stressed echinacea. Spring Hill's packaging is decent, I'll give them that. Their prices are reasonable. Though small, I think the plants would have been okay had they been shipped WHEN THEY WERE SUPPOSED TO HAVE SHIPPED.
About 10 years ago I ordered from Spring Hill and had a good experience--their bare root plants arrived with perfect timing and all of them grew and thrived. I'm sad to say that the company has taken a turn for the worst in the past decade.
On August 2nd, 2008, KaylyRed changed the rating from negative to neutral and added the following:
At this time I've changed my rating to neutral. Spring Hill's customer service has contacted me as a result of this rating in hopes to resolve the issue. We'll see what happens.
With some careful nurturing the stressed plants I received have survived, so I'm not seeking a replacement. I'm still frustrated that my attempts to cancel my order were disregarded.
I am a little bothered by this company. I ordered a plant quite awhile ago & was checking on why I haven't received it and I got the impression that I have been blacklisted..is that the proper wording?....I ordered a passionflower(maypop) and when I call today the person on the other end of the line says that they are no longer mailing me things and my order was cancelled....I guess maybe you guys are tied in with Henry Fields & Michigan Bulb or something and I have been wiped clean of all of these accounts since I have had issues with Henry Fields..I guess there are other places out there that are willing to take my money...
Years ago, I ordered plants from Spring Hill. Plants were received in a timely manner, packaged securely, and thrived in my garden. Fast forward to 2008...I'm reading many negative reviews regarding orders never sent, poor packaging, and rude customer service. This certainly isn't the same company I ordered from in the 1990s. I don't know if they were bought out by someone else, but all I can say is
"What a shame!"
I've done an insane amount of business with this company as I, the new resident, attempt to revive 1/2 acre of long abandoned planting beds...bought several 'complete gardens', bargain bags and many, many individual items.
Many hundreds of dollars. Many, many plants.
I would give a positive rating except for the fact that some of the dormant bulk deals did not produce a living plant (several Coneflower (no root system visible, just dirt) and Columbine (never came up -- not the first order or the replacement - dormant without progressive growth, respectively)...I also lost a few Keys Of Heaven and a Mondara (because the soil was saturated before shipment) and that a partial replacement order was shipped to my billing address, not my mailing address, which was in my profile...so the replacement came close to needing yet another...
Communication by email is very slow.
However, the few replacements I have contacted them about were handled graciously and the packaging has assured every plant of getting here...the last order that came through UPS...the box was trashed/crushed/sat on and busted open - even the black shipment packing inside was crumpled, but the plants were all good - stem and root protected by the extra effort.
So to surmise - very pleased with the plants that are doing very well, and that would be most of them, but not so keen on the glitches.
ok this was the 1st time i had ordered from springhill. i had 50% off my entire order, plus another 25 dollars off. i do have to agree with everyone about they lie about when they ship an item,plus they added additional shipping charges that were not on their chart in their catalog. i was told i would recieve my items in the middle of april. well when i didn't i called and the guy was a complete idiot. all he could say was that my order had been pushed back and he didn't know why. well i waited a couple weeks and called back and the lady was very helpful. she researched or atleast it sounded like she was researching why my order was pushed back. but she promised that it would be shipped the next week.. and it was. i received them the other day and i was very happy with everything. i orderd everything i normally can't find at the nurseries, so i guess i do not mind how small everything is.. but so far i am happy with them
After I brought my new house I got 50% off coupon from Spinghill, so I ordered some roses, iris, mini roses and others. This year I ordered some hydrangeas and lilacs with $25 off coupon with min. $50 orders. The problem with them is they always ship too early to me. The plants are demaged by the cold weather after I planted them. Some will make it, some will never come back. They are happily replaced them for me. Just like the old saying you get what you pay for. Their plants are small like most mail-order nuseries. From my experience, from now on I only order bareroot, bulbs and winter dormant plants from them. I'm a strange person. As long as the plant still has live roots and a little bit green stem, I still plant them and water them, most of them come back to life which sometimes surprises me. A lot people complaints the plants are very small and don't gorw fast enough. Please, keep in mind that some plants, like lilac, take as long as10 years to mature.
In my opinions, since they much cheaper than my local nurseries and keep their promise: replace the dead plants I will still shop with them if I get some good deals.
I have been gardening for several years, but rarely order from mail order catalogs. I used the "Dave's Garden" special price to get a few plants for the house I'm renting. I didn't want to get anything too pricey as I will leave them all behind when I move. I ordered two old-fashioned bleeding hearts (dicentra eximia), a pink coreopsis, and a wiegela. I am writing this review one month after placing the order.
The order arrived within about 10 days. There was a puzzling note inside that said, "We were unable to process your credit card. We went ahead and shipped your plants immediately because we know how important it is for gardeners to get them as soon as possible. Please pay using the enclosed form." I've never had a problem with my credit cards, and now I have to figure out which one I originally used and make sure I'm not being double-charged (a precaution I would take with any company, but a hassle I'd rather not have).
The plants were well packaged. I could not plant them for a week, but the delay didn't seem to affect them. The two dicentra are already sending up blooms and are about 8" high after being in the ground for two weeks - no problems there. The coreopsis is a bit slower to establish itself but appears healthy. The only disappointment was the wiegela. I guess I didn't conceptualize that "four-inch pot" means "four-inch shrub" (barely). I could have bought a gallon-size locally for what I paid SHN. Is that the fault of this company? Well, I've seen bigger shrubs in four-inch pots, but mostly I feel they shouldn't offer shrubs at this size, since it won't be useful in my landscaping for another two years. I stuck it in a larger nursery pot in the back to gain size before I try putting it out - otherwise I'll have a huge hole around what will eventually be a 5' plant.
"Neutral" rating because of the hassle with the payment and the shrimpy shrub. I learned my lesson and will only order fast-growing bulbs and annuals by mailorder in the future.
This posting is for all "newcomers" debating on whether or not to order from Spring Hill. Their prices are cheap b/c the plants are very small so you'll need even more patience when waiting for these plants to mature. I ordered my first ever mail-ordered plants from Spring Hill (and Michigan Bulb) in Fall '06. I ordered a 'kansas' peony, cyclamen bulbs, daylily 'pardon me' and lamium 'silver beacon' (<--though, that may have been purchased from MB.)
My daylily arrived w/ zero green leaves... just the roots. When it didn't sprout in the Spring of '07 I called and they sent a replacement (not much bigger), however that didn't arrive until the following Fall of '07. It's growing this year but given the size I started with, I don't expect to see flowers until next growing season :( The cyclamen also didn't show in the Spring so I called them. The customer service rep (each time I called) was as unfamiliar w/ perennials as I was at the time. I told them I'd wait a little longer b4 asking for replacements and good thing I did... these cyclamen don't appear until late summer early fall. 4-5 of the 6 bulbs ordered did grow. The lamium is doing well... still hasn't flowered or spread much... but it's there and alive. The peony sprouted one leaf stalk all of last year about 4-5" high and I babied it best I could. This year, I'm so happy to say it's about 20" high w/ 5 leafy stalks and I see 3 flower buds forming.
I'm happy about that, but I now know I could've had these results last year and practically fully matured plants this year had I paid a little more and bought from someplace that sold 2yr old plants.
One thing to remember too, is to check out your local nurseries and "big boxes" (lowes, home depot, etc) before going to your catalogs. Many common perennials can be found there for decent prices and more mature stock... and zero shipping charges! Happy Gardening! :)
On Apr 24, 2008, RubyVox Boston, MA (Zone 6a) wrote:
I’m always confused when people complain about Spring Hill. “You get what you pay for”. The prices are really low and so is the quality. If you grow plants from seed, but need a jump-start on a few, Spring Hill is the perfect place to pick up a few very teeny plants to place under grow lamps until next season. It is what it is.
I should have known better but I bought an improved meyer lemon "tree" from them for $20 but it turned out to be a stick with some leaves on it. It did have a few unopened flower buds on it but it didnt appear to have good strong root system so I think they just cut a twig off a big tree and stuck it in some rooting hormone and called it a day. It is also ugly and oddly shaped. We'll see if it turns out to be of any use. Beware, if you think it sounds like a good deal it probably isnt. I didnt give them a negative because I didnt expect much since their website doesnt give the customer any idea about how big the "tree" is they are sending you. I probably wont buy from them again just because there are better places out there that send great looking trees. They did ship reasonably fast though.
On Apr 22, 2008, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
On May 27, 2008 8:29 AM, Spring Hill Nurseries added:
Contacted Customer on 4/22/08 for possible resolution; as of 5/27/08 have received no response."
On Apr 21, 2008, Biker1 McLean, VA (Zone 7a) wrote:
I ordered 3 Bolivian Begonias and 3 Monarda Jacob Kline. They were shipped to me a full month before our last frost. One begonia arrived broken. By planting time, none were viable.
On April 25th, 2008, Biker1 changed the rating from negative to neutral and added the following:
I wrote an e-mail to Spring Hill about the problem and never received an answer. However, after I phoned them, they quickly agreed to refund my purchases. I preferred a refund because I had already repurchased the plants from another nursery.On Apr 21, 2008, Spring Hill Nursery (aka SpringHillNursery.com) responded with:
On May 27, 2008 8:30 AM, Spring Hill Nurseries added:
I contacted the Customer via this web site on 4/22/08 for a possible resolution; as of 5/27/08, I have received no response."
I ordered from Spring Hill in early March after receiving a catalog in the mail, and on a whim ended up spending nearly $200. Every day I check my order detail to find that the delivery estimate has been pushed back. Finally concerned that my plants might not arrive at a time suitable for planting, I contacted customer service. I can't say the representative was exactly rude, but he certainly didn't display a winning personality. He was unable to give me any concrete answer as to when the plants will be shipped--he even indicated it could be late into the summer. He suggested that I continue to check my order status, and said "if it gets too late, just cancel the order." Well. After reading the feedback on the site, I have half a mind to just cancel the order and continue my shopping with local nurseries.
On April 18th, 2008, AMangan added the following:
I went ahead with canceling my order, and feel only a sense of relief at not having to worry about the matter any longer.
I ordered 5 plants and some day-lilies last year. Two plants (butterfly bushes) died and these are not hard plants to grow, The azalea is doing so-so, at least it is still alive but it has barely grown at all and the day lilies are struggling to break ground. I have other day-lilies that are sprouting like crazy but not the ones from springhill. I've sent several e-mails and have never heard from them and there e-mail address is not easy to find. Needless to say that I will not order from them again.
On March 28th, 2008, betty327 changed the rating from negative to neutral and added the following:
I have since heard from Springhill and they are reshipping my order. I will let everyone know how this next batch of plants perform and that will dictate whether I order from them in the future.
On Mar 5, 2008, rah127 Dalton, GA (Zone 7b) wrote:
I ordered from this company in the spring of 2006. I was surprised (being new to mail order gardening) at how small the plants were. However, now that I have ordered from other companies, I know what to expect. Most of my order lived, and the butterfly bushes I got are taking over. I split the order with some of the people I work with, and their plants did not fair as well though. I think for the money (they are a good deal cheaper than other places on some things) that this is an "okay" company. I have had better luck with other companies though...
Spring 2006 and 2007 I placed orders with this company. The plants were shipped in ok condition and less than half of what I ordered each time lived past the first two weeks in my garden. I ordered the handkerchief iris two years in a row and they died within a week or two after planting each time. I ordered a hibiscus that came bare root, completely dried up and brown. I planted it anyway but it never grew. The lenten roses I ordered had less than a 50% success rate too.
The good thing about this company is they have given me no hassle about replacing plants that die.
On Feb 9, 2008, GrowinEngrGirl Pocatello, ID (Zone 5a) wrote:
I ordered online. (before knowing about this site) In the confirmation email it gives me the shipping dates and expected time of arrival and they have me listed as being in zone 7a. I'm in zone 9b! They will not change the shipping dates because they "ship at the appropriate time for your area." This would put the plants arriving when the temps are getting well into the 90s each day.
I sent them an email to cancell the order (per their webpage) and instantly received a response saying that one of their "world class customer service representatives" would contact me within 48 hours. 3 days later I had no response so emailed them again and attatched the original email. It took another 3 days before I got 4 emails from them (all identical) saying my order had been cancelled.
PLEASE, if for some reason after reading all the ratings here, you are still considering ordering for this company, check them out on the better business bureau website. Check their parent company, Gardens Alive, Inc. The record speaks for itself.
On Jan 3, 2008, Connie_G Austin, TX (Zone 8b) wrote:
I just placed an order last night with this company. THEN someone told me about the Garden Watchdog....tooooo late.
I just now sent Spring Hill an email warning them that their reputation is on the line with a rating here of 16 out of 100! My students (I teach high school) would shudder and then CRY at that average!!
On Nov 25, 2007, grannyh Monroe City, MO (Zone 5b) wrote:
Interesting story with this one. I purchased 3 fans of 'Autumn Red' years ago, in 1996, from Springhill Nursery. I just fell in love with this flower. It bloomed for almost 3 months each year! One year I tried counting all the blooms from one day on the three plants ( I had planted them in a triangle) and I lost count after I had reached 100! This is absolutely true.
As sometimes happens, we decided to move and in all the confusion, I forgot to dig up my 'Autumn Red' daylilies. The new owners just loved them, also, so that was that.
Four years ago I orderd three 'Autumn Red' from Springhill once again and waited for blooms, only to see they had sent me 'Frans Hals' daylily, three of them. I called Springhill, they sent three more.....I waited again..I had to wait until.the next year, and when they bloomed, they were not 'Autumn Red'....pretty little pink flowers...but not what I orderd. I had also ordered three 'Bright Eyes' Tall Garden Phlox and they sent me some other pink colored one. It's pretty, doing well...but not what I had ordered, not 'Bright Eyes'.
This past March 2007, I was in Wal-mart's Garden Center and they were selling bags of daylilies, three to a bag. They had a bin of 'Autumn Red' daylilies and there was no stopping me from purchasing a bag. I took them home, potted them up (there was four in the bag) and watched them grow. I put them in the ground the beginning of May and they were blooming by the end of June! Bloomed up to the end of August!
That was it for my relationship with Springhill Nursery.....never again.
On December 28th, 2007, grannyh added the following:
After I posted my original comments regarding Springhill Nursery, I was contacted via DG-Mail by Donna from Springhill's Customer Care. She apologized for all the trouble I have had with my orders in the past years, and asked if I would send her my name, address, and account number I had with Springhill. She wanted to check into my orders and offered to reship or refund me for the wrong items I had received.
I gave her the information she wanted, plus the order numbers from a couple of the invoices I still had. I told her 'thank you' for her time, but there was no need to reship or refund anything, since the 'wrong plants' were still alive and growing. As I told Donna..."All I had wanted, at the time, was what I had ordered and paid for."
She replied to me again, via DG-Mail, and apologized again for all my trouble. She wanted to send me a gift certificate for me to use on any of their items, since I said there was no need to reship or refund me for anything.
I was, quite frankly, amazed! I thought this was very nice of her, and it showed true concern over how their customers are feeling. I emailed her back, and told her that if she would like to send a gift certificate, then I would use it in good faith.
I honestly never thought I would order from them again. Donna's commitment to try and make things right have made me want to give Springhill another try. To me, it says alot for their Customer Service personnel.
I will let you know how it all turns out. With this info posted, I am changing my rating to Neutral.On December 28th, 2007, grannyh changed the rating from negative to neutral and added the following:
On December 31st, 2007, grannyh added the following:
Today I received a $20 gift certificate in the mail from Springhill Nurseries, just as Donna had promised. I am going to use it when I receive their Spring catalog, if I still get one since I haven't ordered from them for ahwile. I guess I better go to their website and request a catalog.
I will keep you posted on how the plants turn out.
I wll keep my rating at neutral until then.
I still think this was very thoughtful of Donna. Springhill should feel very fortunate to have her working for them.
The first order I placed with Spring Hill turned out beautifully. I ordered several of their weigela to plant around the base of my house. They were somewhat small when I received them, but that's to be expected from any mail-order nursery. They really have flourished since I planted them, and none have died.
So, I place more orders with them. However, these orders didn't turn out so well. I ordered a clematis grab bag among other things in July for fall shipping. I kept waiting for the items to ship, and it eventually got to mid-October when these plants need to be in the ground in my zone to get ready for winter, but they never shipped. I had to cancel my order and get my plants from Bluestone Perennials, which shipped them quickly.
So, overall, I'm on the fence about Springhill. The shrubs I ordered did beautifully, but the perennials seem to be hit or miss when it comes to shipping.
I am also very glad that I checked out here first before placing a large order from this company. I almost bought a bunch their poppies, but read here all the negative feedback and will definitely not order from them. I am thankful I have this site to go to before I place my orders!
On Aug 10, 2007, MiniPonyFarmer Gilmer, TX (Zone 8b) wrote:
Boy am I glad I found the Garden Watchdog. I ALMOST ordered over $100 worth of plants from Spring Hill just this week. I decided to check it out on the Watchdog before I ordered, and boy am I glad I did. Thanks to you guys and the warnings here, I'm not going to waste my money.
I bought a new house and bought almost all of my plants and shrubs from Spring Hill/ Michigan Bulb/ Breck's (they are all the same company.) I spent well over 800$. Some of my boxes got too hot and the little plants arrived fried. Some of the bulbs and tubers arrived slimy. I called to report this and was told to plant them anyway. After the first winter I lost over 65% of my healthy plants and had to call for replacements/ refunds. Roughly half of these also arrived in tough shape and the quantities were not the same (so if you got it on a three-for-one special, you would only get one plant back). They had me in the wrong zone (we are on the edge between 3 and 4). Heartbreaking and infuriating for a new gardener. Their replacement/ refund/ credit procress is time consuming and seems designed to discourage customers from claiming the lifetime guarantee (which is why I bought from them in the first place). The plants that made it are beautiful, however.
On Jun 18, 2007, alb_nj Princeton Junction, NJ wrote:
I have to say that this is my first order with Spring Hill and I placed my order back in April 18th, I took advantage of that promotion with 50% off and that was the last day for the promotion. They shipped the climbing roses right away which I planted immediateley and they are all doing very, very well, one didn't seem to want to grow, it didn't have enough sun exposure, I took it out of there and moved it in full sun, it's growing like crazy. I also got the mini roses collection after a little while, one is dead, the one that came as a bonus, but all others seem to be doing fine, they all have small roses. After that I kept waiting and waiting, the shipping date got pusehd back every day, on May 19 we took vacation for 11 days, the night I came back I checked the status of my order, it turned out they had shipped most of the rest of the order the day before I left and all my plants were kept in the post office with all my mail. Needless to say that most of the plants were dead, even some of the roots were completely dried out of content, I took the day off from work just to try to save what I can save, I spent a fortune in preparing the soil in the front yard and I was ready to plant, the lilac collection was ok, they had replaced the yellow one with the bare root, that one is not growing any leaves but the other three are doing very well, the rasberry is doing ok, out of three, only one didn't survive, the astilbe collection, they are all growing beautifully, mostly everything that came as bare roots did make it but many of others were dead, I still planted them just to watch them dying, I called and requested replacements, they put an order in right away, no questions asked and they shipped, not in couple of days as I was told but in couple of weeks, unfortunately some of them came in the almost the same condition, the verbena collection, some of them died shortly after planted, the others are trying but I doubt that they will make it, the hydrangea collection that they sent is doing fine, the primroses and all the scabiosas I cannot say yet, they are very small plants and don't look too good. I also got the carnation collection as part of the initial order, they had replaced some of them with others, one was missing, I got some plant pills instead, I couldn't get it but they were all almost dried, I did plant them but it was useless, I'll just request a refund for everything that didn't survive, it looks like some of the plants just don't like to be shipped, plus, it's already too hot around here, no wonder nothing makes it in a good condition.
Bottom line is that I don't have any complains about customer service other than the fact that they can never tell you when is your order going to be shipped or give you a real estimate, they should at least e-mail people letting them know that their order will be shipped in 2-4 days, had I known they'd be shipping my order I would have asked a neighbor to take care of the plants. But it is what it is. In the future, I will only order roses from them, these seem to be very strong plants. And what they send you are already 2-3 years old, everything else is way too small. But you get what you paid for.
On Jun 17, 2007, wintersprings Winter Springs, FL wrote:
I was glad to find plants in the Spring Hill Nursery catalog that I couldn't find locally. However, the prices were absolutely ridiculous for the size and quality. Luckily, the butterfly bushes I ordered will continue to propagate so I feel I got my money's worth on those, but the 1 cent sale was a joke. When my order arrived, I realized I had paid 6.99 + 1 cent for two plants that would have cost me less than $2 at a local nursery.
I have worked closely with spring hill. A lot of time their plants are done on first come first serve. When u call to place an order for plants the shipdate they give u is not a ship date but the date when your growzone opens up for shipping. They have issues with training people there and not everyone gets the same training for customer serivce. I would order on line about this time of year and I would never get my plants do to the fact that I waited so long to order(what ever) I am glad that I am not charged until they ship the plants. They need help with the customer service end cause one day I would call about my plants and be told one thing and the next day I would call and be told something different. I think they need to get everyone who works for them on the same page, so when u call u get the same answer and not what ever is on that person's mind. I am not sure if I would order from them agian if I do I will go to spring hill in Tipp City
Spring Hill recieved my order on april 8th, after four calls to customer service to check on the status of my order, I finally recieved it today (may 17th). 12 of the 36 vincas were missing; the lavender were rotting and slimy; and the lilly bulbs , hen and chicks, raspberries and clematis all looked ok-pretty much what I expected. I called customer service and told them about the missing vincas and the woman cherfully offered to send them out, but I had to tell her to honor the coupon from the original order and not to charge me shipping. While I had her on the phone I also mentioned the lavender. In good faith, I will plant them and give them a chance, but I don't expect them to recover and I wanted it in some record that they were NOT in good health when I took them out of the shipping box. My growing season here is very short, and the delay in getting my order shipped out (I still don't know why) was really starting to concern me, and with part of my order missing, and part rotting I am not sure if I would order from them again. We will see how long replacements take to arrive.