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Comments regarding Spring Hill Nursery (aka SpringHillNursery.com)

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  Feedback History and Summary  
455 positives
161 neutrals
419 negatives

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RatingAuthorContent
Negative kathryn2014
(1 review)
On Jun 21, 2014, kathryn2014 Sparks, NV wrote:

I went online to search for a "Water wiggler" for my birdbath. In my search, I found various sundry prices... including the lowest price $17.49 ..from none other than Spring Hill nursery. So naturally, I clicked on their ad due to the low price. ( which I am sure was what was intended) . Well, there it was the $17.49 price and I filled in all the blanks and submitted the order... only to have the page freeze and I never got a confirmation. Then, low and behold... I got a message from them in my email inbox stating that I had left something in my "shopping cart" and when I went back with the link provided in the body of the email... the price suddenly jumped sky high !! Nothing I was able to do changed it. However, a few hours later, and on a different computer, I found the price of $17.49 again and I successfully ordered the product. I got a confirmation of the order and a delivery date. Well, the delivery date came and went a long time ago. I emailed them and continually got a "mailer Daemon" stating the email address was bad. I called them and Finally after several attempts, reached someone ---who with his lackadaisical and nonchalant attitude told me the item was on "back order" as it wasn't in stock. I told him I was unhappy.. and that the delivery date was not honored and I told him about the email snafu and that their email address for customer service doesn't seem to be working.... and in his nonchalant ...no care voice... he said: " Is that so?" Well, I will just have to tell them " ....Then Spring Hill nursery sent me another order message.... putting off my order for another month at least....Also, they had on their website that I was to get some free plant food with my order which I haven't received either.... with no offers of any good will or recompense at all. You can be sure ..........this is the last order they ever get from me .......and I am thinking seriously of complaining to the Better Business bureau in Harrison Ohio.... their company headquarters.

Negative LisaLoo99
(1 review)
On May 4, 2014, LisaLoo99 Davenport, IA wrote:

As a previous poster describes, I have also been driven insane by a constantly moving ship/delivery date this spring. I have had to reschedule my landscape project and professional help twice now because of this and I have other materials rotting in the yard thanks to their delays.

They started by offering an estimated delivery date, and have continually pushed it back another week every time the current date gets near. I finally called last week and was told the plants should be available to ship "any day now" and that they were upgrading me to "rush" shipping at no charge -- they said my plants would arrive between 5/4 - 5/9. At 4:30 this morning, I got another email update with dates of 5/10 - 5/13. Very frustrating.

I used to order with them regularly, but their service has gone south in a big way. They've also been sitting on my money for several weeks now, too. Not a good experience at all.

Negative laurabrady2007
(1 review)
On Apr 28, 2014, laurabrady2007 Stoughton, MA wrote:

At the beginning of April, I ordered some preplanned gardens and was really excited to start planting. I got an email with an estimated delivery date of 4/8 to 4/13. I got right to work prepping the area where the plants were to go.

April 13 came and went. I never got a follow-up email, but when I checked the website to see my order status, I was surprised to see that the delivery date had changed. Curious, I started checking the status every day, and the delivery date CHANGES EVERY DAY. It is now 5/1 to 5/6. No explanation.

I called customer service and waited on hold for 10 minutes (listening to music that skipped and repeated every 6 seconds--maddening). The person who answered could not hear me well and asked me to call back. I did not want to spend another 10 minutes on hold and asked if she could call me back. No. So I called again. Still a terrible connection (India?) and the woman who answered couldn't tell me anything different from what is on the website. I asked to speak to a supervisor. No. I asked why the order hadn't shipped yet. "I apologize for the inconvenience. It's not the right planting time." When will it ship? "I apologize for the inconvenience. That item is back ordered." WHAT? For how long? She put me on hold and never came back.

So I emailed customer service. The response was a new order confirmation with yet another estimated delivery date. Still no explanation of why the order kept being delayed.

So I tried customer chat. And had another frustrating scripted chat that just repeated what was on the website. I asked to speak to a supervisor. Again, No. So I decided to cancel my order and go elsewhere.

She told me that to cancel my order, I needed to call customer service! I'd rather bang my head against the wall.

If I ever do receive my plants, I'll amend my review to reflect my overall experience. Right now, I have to say that this company has the worst customer service I've encountered in quite some time.

Negative laelfitz
(2 reviews)
On Mar 7, 2014, laelfitz Weed, CA wrote:

We ordered a small selection of plants in December: a hosta mix, a fern mix, an azalea and a reblooming lilac. They arrived today, having an initial shipping date of February 27th. They look like they took a road trip on the highway to hell. Words like 'bedraggled', 'miniscule', and 'desiccated' come to mind while flashbacks to Charlie Brown's Christmas Tree race through my head.

Negative Jimjeangarden
(1 review)
On Nov 11, 2013, Jimjeangarden Allegan, MI wrote:

I received a mailing from Spring Hill Nursery in July, 2013 which was an offer for over 50% off reblooming daylilies as well as other perennial plants. I showed this to two of my co-workers as they really enjoy gardening as well and they decided to order as well. I sent in the offer that was "pay nothing now, we will bill you later." In late August I received a letter that basically stated I did not have enough "credit" to place the order. One of my co-workers then found other plants to put in her garden and so I figured I would just let it go as my portion of the order was small, so I did nothing to pursue the order. On November 9th I received a box of 20 daylilies and was surprised, to say the least! First of all, it snowing here in Michigan and the plants probably have no chance to survive! I called the customer service and was displeased as the person I talked with spoke broken English. I told her to be certain to cancel the items that showed on back order on the packing slip and I explained to her what happened and I was not happy. She put me on hold for almost 7 minutes and when she came back on the line she just simply stated someone would contact me within 3 days. After hanging up the phone I decided to investigate reviews of this company. Just as I thought, others had received orders in November in Michigan and their plants did not survive as they didn't have time to adapt. After reading several reviews and also feeling as though she did NOT cancel the rest of that initial order, I called back. I spoke with another person who spoke a little better English. I once again explained my situation and I specifically asked her if the previous representative, in fact, cancelled the remaining part of the order. She said she just cancelled it and no, the previous representative had not cancelled it. When I explained to her that I had received a letter that stated the order was not placed and that I did not have enough "credit," she stated that they saw I had placed an order with Michigan Bulb Company and decided to give me the "credit" and went ahead with the order. I was quite upset and told her I never received a letter stating anything to that fact and I am not paying for plants delivered in November in Michigan! She then stated she would "balance off" the bill and cancel the rest of the order. I asked her what "balance off" meant, she said I would owe "zero." I then proceeded to ask for an email confirming this, she said I will receive that in 24 to 48 hours. We will see if I actually receive that email! I know I will never order with Spring Hill again!


On Nov 11, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Nov 16, 2013 2:34 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your feedback. One of our customer service representatives will contact you for your account information and make sure your account is taken care of."


Negative immigrant_punk
(5 reviews)
On Aug 31, 2013, immigrant_punk Pittsburgh, PA wrote:

Posted on October 6, 2012, updated August 31, 2013
Posted on June 11, 2010, updated October 6, 2012
I ordered a pile of plants. The order acknowledgement they emailed didn't list the plants or the total, which it said I could see online. Shoulda printed it out. They took the money from my account.
A couple of weeks later they emailed saying two of the plants were shipping. They arrived. Then they said another was shipping and it arrived. Both OK condition, but the dates bore no relation to the dates on the website. And the order numbers were different.
I'd also ordered from Gurney's and emailed THEM to find out when my order from them would ship - and got an email back from Spring Hill! They said that some had been shipped (yes), one plant was on its way (arrived, and an OK plant) and the other two would arrive in August and October. I had a look on the website, and it stated that both would arrive in August, and a tree, the last thing in the order, would be shipped in June. Today I got a card saying that the tree was out of stock. I went to have a look at the website and tried to get my order history up - there is nothing there, not even my two other outstanding plants. I have been charged for the tree which I am not now getting. I have emailed them and got an automated response along the lines of "your call is important to us".
Given other comments here, they obviously haven't a clue about what stock they hold, and must make a lot of money from interest. I assume this will get a response along the lines of "Thankyou, a representative will be in touch" but I don't want a representative, I want the plants I paid for in a timely manner, and I want my money back for the tree.


On October 6th, 2012, immigrant_punk added the following:

OK, should have known better but they had what looked like a good offer of irises earlier this year. I ordered and was told they'd arrive in September. They did, but the order was short. I emailed them and they said OK, we'll send the missing plants by September 2013!!! I emailed back and asked why on earth I would ever buy again from a company that takes 15 months to fulfil a small order. The reply: I can confirm you will get tyour replacement by end of September, thank you for shopping with us. Since I have noot received the replacement, they obviously were confirming it would not be until 2013.
I want to give them the benefit of the doubt and say they are massively incompeten rather than dishonest, but I certainly will not use them again. I just hope they send thee remaining order next year, but I have my doubts.
On August 31st, 2013, immigrant_punk added the following:

I was right to doubt. They sent a check and said they're out of stock. Yet they're in stock on the website. And they knew this was one order to complete so shouldn't they have set them aside?
On Aug 31, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jun 14, 2010 12:26 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to post. We appreciate the feedback to better serve our customers. A customer service representative will be contacting you for your account information to check on your order for you."


Negative brianaucuba
(7 reviews)
On Aug 8, 2013, brianaucuba PEQUEA, PA wrote:

Posted on August 6, 2013, updated August 8, 2013
Posted on July 11, 2013, updated August 6, 2013
I hated to see this company and its affiliates go downhill so badly. I had been ordering from Spring Hill since the early 1980s when I was a teenager. They had offered orders on approval back then -- you did not have to pay for anything until you received your plants. Orders on approval went away with occasional exceptions for promotional sales. Unfortunately in 2012 I was being invoiced for plants on approval even though I had not received them yet. I also received invoices that were postmarked after their due date. I had some plants that were marked on back order even though they were still being advertised as available. I tried to contact Spring Hill to straighten out the invoicing and was told that I would be re-invoiced. Never happened. I tried to order a few more plants for the following fall on approval and was denied. I called again to take care of the balance that was never re-invoiced, cancel my fall order, and to have myself deleted from their customer file. I will never order from Spring Hill again after thirty years of loyalty was trodden upon.


On August 6th, 2013, brianaucuba added the following:

It has been about three weeks since my initial post. I received
a Dmail from Spring Hill's customer service requesting my account number so they can investigate. After a little digging I found my account number and replied. As of today the only reply that I received was an invitation to order anything I wanted on approval. No thanks, I don't want the aggravation of their haphazard billing. Since my initial complaint was not dealt with I doubt Spring Hill's corporate culture has changed. I stand by my initial rating.
On August 8th, 2013, brianaucuba added the following:

I sent my account number via Dmail to Spring Hill in response to their comments of July 16th on the same day. I even sent it to the attention of their representative, assuming it was not just a pseudonym that the whole department uses. I re-sent my account number yesterday, August 7th, also via Dmail. I even checked with Dave's Garden Admin to make sure my Dmails were done correctly.
On Aug 8, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jul 16, 2013 11:08 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

I apologize for the problems you have had with our company. One of our customer service representatives will contact you for your account information so we can check your account and figure out what the problem might be.


On Aug 7, 2013 2:32 PM, Spring Hill Nursery (aka SpringHillNursery.com) added:

Dear Customer, I have checked our D-Mail and we do not have a reply from you. Could you resend your information to us."


Negative MyaSanna
(1 review)
On Jul 23, 2013, MyaSanna Oshkosh, WI wrote:

I live in a northern United States climate. We get frost late September and early October. It is beyond me why companies who should know about plants are insistent on sending their products a day or two before harsh weather. There is insufficient time for the plants to even get over the shock of transplanting and chances are, they die. Sure I could get a refund, go through all that bother, monkeying around back and forth....but the whole sense tells anyone to first be decent to the original plants! If a person orders way early in June, then a certain amount of time should be allowed for the clearing of the payment check, but then once the payment is made, then the company should send the product----way before winter!

Purposeful delay is what I was experiencing again from this company, SpringHill. I emailed and ask for delivery of my early order, but they knew better,of course, and wanted to send the plants right before harsh weather. I cancelled my order with them then. I will never do business with this mail order....nor any other mail order again!

So, the next time I get these beautiful advertising pictures in the mail, I won't even open them up. They will just go in the recycle.


On Jul 23, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jul 23, 2013 11:23 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your posting and for expressing your concern over the shipping timeframe. Your order will be received at the proper time for fall planting in your area. Unfortunately we are unable to ship your order any sooner. Our orders are shipped on a first in first out basis, in coordination with your zone opening date and the availability of mature plants. Also, as our plants are not shipped in climate controlled vehicles, weather conditions may not be conducive for shipping any sooner. One of our customer service representatives will contact you for your account information."


Negative jbird257
(1 review)
On Jun 23, 2013, jbird257 Bristol, CT wrote:

Placed my order on 4/26/2013 got part of the order at the end of May and I am still waiting for the rest of my order which was supposed to be here by 6/21/2013, it's now 6/23/2013. E-mailed customer service and asked when I was going to get the FREE Delilah bulbs that I was offered with my order, NO RESPONSE!!!! filled out their survey and stated my total dissatisfaction with their service, at the end I was asked if I wanted a e-mail response and again I received NO RESPONSE!!! what a waste of time and money. If I ever get the rest of my order(which I'm not counting on) the growing season will have ended. You get a lot of bull s**t e-mails about how your order is next in line but it never ships.


On Jun 23, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jun 25, 2013 10:00 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

I apologize that you have not received a response to your emails and the problems with your order. One of our customer service representatives will contact you for your account information and take care of this for you."


Negative codysauer
(1 review)
On Jun 13, 2013, codysauer Genola, MN wrote:

I placed my original order on 4/26/13, 3 days after the shipping opened up for my zone (4/23-6/7). I place and order ranging from trees, perennials, and grape vines. All the items said they were in stock, so I hopefully expected to receive my items fairly quick, at the latest June 7th. Over the course of a month an a half I received various emails stating my items were being processed, by this time my order had been split up into 4 orders, 3 shipping out at different times and 1 ended up being delayed until the next season, spring 2014. From 4/26/13, when I had gotten my order confirmation email, until 5/20/13 I did not hear a word from them, until finally I gotten an email some of my order was to ship, and dates the rest would ship. After receiving 12 emails from 5/20-6/12 changing shipping dates multiple times I finally had shipping confirmations for my 4 supposed shipments that were stated to be delivered; 5/23-5/25, 5/31-6/2, 6/9-6/11, and spring 2014. Over this course of time I assumed that the shipments were again delayed which is why I had not received them yet and eventually I would get them. Yesterday, 6/12, I gave up called the company to cancel my order I had enough waiting, planting season is over for the most part, according the the customer service rep. all of my order except 1 plant, the one now due to arrive a year after ordering it, had shipped and I should had received my plants. I then looked at all the shipping emails I received and my shipping address had magically changed from West Fargo, ND 58078 to Fargo, ND 58102. I looked at my original order confirmation from 4/26 and my address is stated as West Fargo not Fargo, so it was not a mistake I had made, Spring Hill had changed my address and sent my plants to somebody else. If I had not looked or called I would be out of $220, I am still stuck with a large plot of dirt/weeds in the middle of my yard where I had planed on planting my order. The only, so far, positive thing is my order was refunded without question, but I have still yet to see the money refund on my bank account, which could take a few days, we'll see. OVERALL DO NOT WASTE YOUR TIME ORDERING FROM THIS COMPANY OR THEIR ASSOCIATES, PAY MORE AND BUY FROM A LOCAL NURSERY. YOU WILL WASTE AN EXTREME AMOUNT OF TIME WITH THIS COMPANY AND END UP WITH AN EMPTY GARDEN. Some people have had success and some haven't, don't take the risk. Your local nursery will do everything to make sure you leave a satisfied customer.


On Jun 13, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jun 14, 2013 12:54 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

I apologize for the problems you had with your order. I would be happy to have this looked into. One of our customer service representatives will contact you for your account information."


Negative rachel713
(1 review)
On May 30, 2013, rachel713 Franklin, IN wrote:

Posted on May 19, 2013, updated May 30, 2013
Posted on May 16, 2013, updated May 19, 2013
This is my first year planting a complete flower garden. I've had a potted plant now and again, but now that I live in the country and can have the garden I really want, I decided to give it a go. I went with Spring Hill because they had very good prices. Much better than anything nearby, including the home improvement store garden center. So far I am beyond disappointed. I ordered spring growing shade perennials in early April. Admittedly, it is a bit cold in April sometimes, but even my local grocery store had the plants I ordered out on the sidewalk already, so I felt safe in going ahead with my order. It has been nearly six weeks now and I have nothing to show for it, even though my payment was processed immediately. I have received shipping confirmation emails stating that my plants were on their way to me, but I have received nothing in the way of actual plants. I contacted customer service via email, and it took two days to hear back. All they could say was that my plants had shipped and had been delivered, but they couldn't tell me where they'd been delivered to. I suppose I could chalk this up to a learning experience, but I was so looking forward to having a real garden for the first time and since I spent about $150 I don't think I'll be letting this go.


On May 19th, 2013, rachel713 added the following:

Had to add this. I won't be changing my rating since I am still unsatisfied, but here's an update. I heard back from customer care and was offered a re-ship on my order. The problem is, I was told they are out of stock on some of the things I ordered and that I would have to wait until spring of 2014 to receive them. I told them to cancel my order and issue a refund. They could only do this for part of my order though. Apparently since my initial order had shipped in multiple parts and the other shipments are still in processing they could not be cancelled. So I should be seeing a refund for the first part. I did receive a small portion of my order but it was completely wrong. I ordered several valentine bleeding heart plants, but the package that arrived contained a few pathetic looking bare-root daylilies and a note explaining that the stock of bleeding hearts had been exhausted and that the bare-roots would look wonderful in my garden. Next year. Notice that they sent daylily roots and not bleeding heart roots. They were in small bags with a handful of dirt and had labels that said "bleeding heart" slapped on over the labels that read "daylily." I did some research and they are in fact daylilies. Not at all what I ordered. Not even close. I'll be getting a refund for those as well. I will update again assuming I ever receive the remainder of my order or if I have to ask for yet another refund.
On May 30th, 2013, rachel713 added the following:

I *finally* received the remainder of my order and it left me wishing I could rate this company something worse than negative. I live in the country and my house is surrounded by mature trees that provide lots of shade, so I made it a point to order things that would thrive, or at least tolerate, partial shade. The remainder of my order was supposed to contain a grab-bag of shade perennials. Well, I got some plants all right but not one of them was a shade perennial. They might have been labeled as such, but someone who obviously doesn't know jack about plants put those labels on. When I did my own research, the plants they sent ended up needing at least 6 hours of sun a day. Pretty sure that's considered a full-sun plant, and my walnut trees aren't going to let that much sun through.On top of that, I had also ordered a collection of bare-root ferns. I ended up with a few bags full of fern roots that were growing around each other and a hot tangled up mess. I have since requested, and received, a full refund but that does not in any way make me happy. It is now moving in to a hot and humid mid-western summer so it looks like I'll be waiting for fall and next spring to start my garden after all. So disappointed. Do not spend your garden budget at this nursery.
On May 30, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 18, 2013 10:12 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for letting us know about the problem with your order. I apologize for all your inconvenience. One of our customer service representatives will contact you for your account information and take care of this for you."


Negative pmckay
(1 review)
On May 23, 2013, pmckay Longwood, FL wrote:

I ordered 6 plants 4 of which were different perennials, on May 16th. Since this was the first time I used Spring Hill, I went into the FAQ's about shipping and saw that their website said items would ships in 10-14 days. Total days - not business days.

Well last Sunday (19th) I finally get some time to get my finance counted and check some email when I see that Spring Hill charged be the amount for my plants on the day I ordered it. Being that I planned on the money coming out it was no big deal, I was just excited because I believed that meant I they shipped the plants. 10 minutes later, I get to the email that tells me Spring Hill will be shipping my plants 05/27 to 06/30. Which according to their website and email, is a few days passed the shipping time for my zone, and passed the 14 days of when I should be receiving my plants.

The next day I sent an email to Spring Hill, expressing my anger and wanting an explanation as to why this will be taking so long. No reply

Yesterday (May 22) I was checking my email and saw an email from Spring Hill saying information on my account has changed. Imagine my disappointment when the email changed the shipping to 06/04 to 06/27. WTF. I was beyond myself.

After locating their Customer Service Number, I was even angrier when the idiot on the other line said things like, "Well I don't know why but, ummm I can't explain it right, but like the season is not really the season." Yep that was what I got after asking why plants were being delayed. Oh he also said that 1 of the plants were delayed. When asking about the charge on my account when they haven't even shipped yet, he said that was the policy for the 15 companies they support.

Things didn't get better when the supervisor Paula got on the phone. One she said that the website is wrong it is supposed to say 14 business days and 3 to 4 weeks, which didn't make sense. Then she informs me that 3 my items are on back order so I will only get 1 of my orders between the 7 to 27th of June. To not make this longer. I bitched then asked for a refund. She was supposed to send me an email in regards to the refund and my order being cancelled today, but still no email.

By the way, the 15 companies they support are all owned by Gardens Alive who is said to own many of the other online nurseries. They are supposed to be linked with Scarlet Tanager, LLC who also owns a bunch of flowers stores.

BEWARE of them they SUCK!


On May 23, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 29, 2013 2:23 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your post. I apologize for the problem you had with your order and the way our customer service handled it. I will have one of our customer service supervisors contact you for your account information."


Negative mjeanl
(3 reviews)
On May 23, 2013, mjeanl Abington, MA wrote:

I ordered 1 small bareroot redbud tree and about 10 pks of small potted pansies, also some plant food, in the middle of April 2013. They sent 3 pk's of the pansies and plant food AFTER 3 WEEKS. 3 weeks later they sent a shipping notice for a few more of the plants and I haven't got them yet. Supposedly the rest of order is to ship end of June. They stated all items were in stock, why are they shipped separately??? and what is taking so long? I have ordered from at least 5 other internet companies that have shipped everything within 2 weeks. I will never buy from them again!


On May 23, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 23, 2013 10:55 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for letting us know about the delay with the shipping of your order. One of our customer service representatives will contact you for your account information and check on your order for you."


Negative tempduke
(1 review)
On May 20, 2013, tempduke Cary, NC wrote:

Like many others here, I have experienced bad service from Spring Hill. I have bought plants from them in the past and had been happy with their service, until now. On May 1, 2013, I placed an order and was charged immediately for it. I emailed the company on May 7th asking for a status and I am yet to get a response. I called customer service (which is in Philippines) and like other customers, had a very difficult time understanding them. All he could do was keep repeating a script saying that it would ship during the shipping schedule for my zone (my zone is 7B and shipping schedule is 3/4 to 6/7). When I asked for the dates, he indicated that it would ship 6/3 to 6/23, which is way off from the shipping schedule for my zone. I asked to speak to manager and was refused. I wish I had known of this website prior to my order.
As can be expected, I will not shop with them any more and will look to take appropriate action to get my money refunded


On May 20, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 21, 2013 1:44 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your post. I apologize for the problems you are having with the shipping of your order. The Philippines are an over flow call center we use during our busy season so we can take care of all our customers. I will have one of our customer service representatives contact you for your account information and check on your order for you."


Negative duchess56
(1 review)
On May 15, 2013, duchess56 Bonneau, SC wrote:

Posted on May 10, 2013, updated May 15, 2013
I ordered Lilly of the Valley and it took 3 weeks to get them. On May 1, I had another order which I have yet to receive. I sent an email....no response. I called and course their "customer service" is a call center in a third world country. I could not understand most of what he said. But essentially it amounted to you will receive your order by the end of May. Totally unacceptable. He then stated he could put a "rush" on it. To date the order shows "in processing" what a joke of a company, never again.


On May 15th, 2013, duchess56 added the following:

and sooooo it continues.....after finally getting an email from these people, saying "give me the order number and I will personally look into it." Nothing, nada, zilch.
On May 15, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 11, 2013 10:52 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you letting us know about the problem with your order. One of our customer service representatives will contact you for your account information and take care of this for you."


Negative JoyceAMiller
(1 review)
On May 15, 2013, JoyceAMiller South Charleston, WV wrote:

I have been a customer of Springhill for over 10 years. Since the company was taken over I have had trouble. I ordered a variety of Foxglove but 95% of them were pink so I phoned them and asked them if garden soil pH had anything to do with it. I was assured that was not the case and was resent the order. Again, they came up pink so I gave up. Then another time I ordered a variety of Iris that I liked in reds and oranges to offset all this pink I had in my garden. Instead of contacting me about not having certain varieties they chose what they wanted to send me. Most of which were dull, ugly reds and not the vibrant ones I had chosen. I also noticed on a recent order that they will guarantee the plant for one year instead of the lifetime guarantee they used to offer. So with the high cost of their plants and the new guarantee I guess it must be time to find another nursery.

Negative BvrCtyGardener
(9 reviews)
On May 14, 2013, BvrCtyGardener Monaca, PA wrote:

Altho I always hesitate to dis a company, not much choice here. Despite reviews on Watchdog, I ordered from Spring Hill because I'd recently spoken to a fellow gardner who had a good experience.

But today I cancelled both my orders (placed May 2nd and May 13th) for the following reasons:

1 - Since the website immediately confirmed my order, I was led to believe all plants were in stock. When my order confirmation returned later, it noted that one of my plants, a common groundcover, would not be shipped until September.

2 - My charge card was charged immediately on order, even for the plants that would not be shipped until Sept.

3 - When I called to ask if my second order could be combined with my first to save on shipping (order 1 had not gone out yet) I was told it could not be done.

4 - After emailing my concerns with a request that someone contact me and "make me a happy customer" Spring Hill advised they had not received my email.

I cancelled both orders. When I was asked why, I gave the above reasons and added that, because I could have gotten my groundcovers locally, I did not want to lose a year of growth to find out that maybe the plants would not take the following spring. Also Spring Hill hadn't gotten my email. What if long about September my plants never arrived and I had to depend on their cooperation to resolve the problem? Earlier, I was willing to accept that they would not combine my order for 5 little plants. I started doubting Spring Hill's reliability on company policy AND customer service.

I'm sure my friend DID have a good experience and meant well in suggesting them to me. The proof is in the compost - they did not make me a happy customer. And the unfortunate thing is, I seem to be part of the majority now, and am compelled to de-recommend Spring Hill.

But I can say, Spring Hill Nursery agents who took my calls were polite and good listeners, and tried to take action - even though the only successful action was to cancel my order.

In closing, believe all these WatchDog reviews. Spring Hill is now on my "red" list until improvements in their company policies and practices convince me otherwise.

Negative woof12
(16 reviews)
On May 13, 2013, woof12 Philadelphia, PA wrote:

What's with this company? Theie operators don't seem to know alot& they sent my order a little to early. I don't know if their plants will make it???

Negative OldWrangler
(5 reviews)
On May 13, 2013, OldWrangler Spring, TX wrote:

I ordered 4 plants from Spring Hills and when they didn't come in 6 weeks, I just gave up and forgot about it. I hadn't paid them anything so nothing ventured, nothing lost. Then this week in the mail I get a dun notice. It says the plants were shipped 2 weeks ago. Not only did the plants not come but they were invoicing me for double what the plants were worth. Now everybody knows there are no businesses that ship their product without it being paid for. I wrote back for them to "stuff it". I have not yet received any answer and don't expect to. These folks will sell your address to anyone and are tied in with other scam companies like Mich. Bulb. Avoid these people like the plague.

Negative mauman
(2 reviews)
On May 12, 2013, mauman Greenwood, IN wrote:

I ordered four different plants from Spring Hill. Despite being initially "in stock" on their website, ordering over the phone I was told that they were all on back order and would ship last week of April or first week of May. On May 10, I got one of the four plants. The final 3 were to come the next week. I then received an email that 2 more plants would come in 3 weeks, but my Wisteria would NOT COME UNTIL OCTOBER - and this plant was ordered in April!. Worse yet - they charge when ordered, NOT WHEN SHIPPED LIKE ALMOST ALL OTHER NURSERIES. I HAVE NEVER HAD SUCH A TERRIBLE EXPERIENCE WITH A MAIL ORDER NURSERY Their customer service is truly reprehensible, and I would advise everyone to shop elsewhere - avoid this company like the plague. I will be reporting them to the BBB and negative reviews elsewhere if this issue is not resolved.

Negative grjmmr
(2 reviews)
On May 9, 2013, grjmmr Marion, IA wrote:

I ordered from this company with a gift certificate. Everything was stock. I paid extra on my credit card for extra plants and shipping. I call back a month and a half later, everything in stock. My first shipment is missing a hosta, out of stock, though they show 20 in stock. They now owe me money but refuse to send me a check as they want me to buy from them with a credit. Everything in the shade catagory is sold or crap, so now I have a credit for nothing I can use. My second shipment is missing a plant also. They don't believe me. I also ordered a mix of coral bells, but they didn't have all the colors in stock so they just sent me 3 of one color and 2 of another, not 5 unique colors. All of their coral bells are out and they won't send me any other colors but they will issue me a credit for more crap I won't buy. We will see if I get the missing plant, most likely it will go out of stock also and I will be stuck with another credit.


On May 9, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 11, 2013 10:50 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for letting us know about the problem with your order. One of our customer service representatives will contact you for your account information and take care of this for you."


Negative Marc0607
(1 review)
On May 7, 2013, Marc0607 Gastonia, NC wrote:

Posted on May 6, 2013, updated May 7, 2013
Finished with Springhill Nursery.
I have ordered from this company several times over the past few years. And I have noticed what I have read on this site: Springhill's quality has gone way down hill. I am going to go with local nurseries where I can see the plant and take it home that day. I ordered from Springhill back 4/18/13 and recieved and email stating that the plants would arrive between 5/2/13 & 5/23/13 which was very concerning. If they were to arrive near 5/2/13 I woul dbe fine. I know that they are mass shipping plants everywhere. So I know they are busy and it would take time. But the prices just are not that much better than the local nursery where I live. About 5% cheaper. Not worth $5 for every $100 I spend to deal with delays and excuses. I just got an email from them stating that now the delivery dates have been pushed out to 5/20/13 to 6/10/13. So I went to the website to cancel my order. Well the web site does not work. Not shocking for such a fly by the seat of your pants outfit. So I emailed them to cnacel the order and get an immediate refund. This better happen within 48 hours or I am filing BBB and FTC complaints against the company. You can't stay in business like this. Springhill will go by the wayside soon enough.


On May 7th, 2013, Marc0607 added the following:

SO I get this email from Springhill Nursery this evening telling me that even though my ship date is 3 weeks out (Minimum), they can't cancel the order! So now they want to strong arm me into keeping the order??? Are these people insane? I guys its off to the Better Business Bureau and the Federal Trade Commission...both have easy online complaint forms. Springhill is going to regret the day that they tried to screw me! I am like a Pitbull that latches on to something and just locks his jaws and refuses to let go. Not only am I going to get my refund, I am going to make sure that I create 50 social media pages telling everyone how Springhill does business!!! I am so furious right now I could spit nails!!!!!
On May 7, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 9, 2013 1:56 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

I apologize for the delay in shipping of your plants. Since we cannot cancel the order because it is in the process of shipping, you may keep the order and I will have one of customer service representatives contact you for your account information and issue a refund as well."


Negative Chrisoc
(2 reviews)
On May 7, 2013, Chrisoc Middletown, RI wrote:

I called to place an order of over $200. "Kelsey" couldn't find my account number or Key number, asking me to repeat it over and over. I gave my name and address numerous times as well, then she addressed me by the wrong name ("Kim, right?"). Wrong. If you can't process the information I am giving you clearly on the phone, I can't trust you to process my order. And I certainly can't trust you with my credit card information. I order about a thousand dollars worth of plants a year, but I'll never order from this company.


On May 7, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 9, 2013 1:47 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your post and I apologize for the problems you had trying to place our order. One of our customer service representatives will contact you for your account information and locate your account for you."


Negative Yelena
(3 reviews)
On Apr 11, 2013, Yelena Roscoe, NY wrote:

Posted on July 7, 2011, updated April 11, 2013
I placed an order which included a free "grabbag". When it arrived, I discovered that most were tropical plants (we are in New York state). I feel that it is unethical for a nursery to send plants (free or not!) that will certainly die in the wrong climate zone. I called the company - was told the plants were packed randomly and the rep. right away offered a replacement, to be shipped next spring (she could not, however, offer assurance that they will match the plants to the proper zone); once she got all my info, however, she said that this item "is no longer available" and therefore no replacement will be offered.
At this point, I will not purchase from a company that has no regard for the well-being of its' plants (not to mention the waste of my time and effort!)


On April 11th, 2013, Yelena added the following:

My fault - did not remember my previous negative experince with Spring Hill and ordered again this Spring! I placed an order on 3/6 - it arrived on 3/11 - way, way, way too early for my zone. I called the company - the rep was not helpful at all, told me that the items are NOT shipped acc. to their climate zone, but are shipped right after you place an order. She advised me to place the plant near a window - come on guys, it was 20F outside! As per directions that came with the order I placed 2 bags of bareroot plants in the fridge. Well, tis now mid April and still too early to plant. After afew days in the refrigerator, the roots have become moldy and soggy - I planted them anyway but they do not look good at all; one of the 4 plants placed "by the window" is dead as well. Come on, guys, WHAT is the proper shipping time for my zone?
On Apr 11, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jul 14, 2011 2:42 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We apologize for the problem with the grab bag. We are going to handle them differently next season. A customer service representative will be contacting you for your account infomation and we can ship a new one next season."


Negative the12thwoman
(1 review)
On Apr 2, 2013, the12thwoman Gallatin, TN wrote:

VERY NEGATIVE. I placed 2 order with Gardens Alive allifliates, Brecks and Spring Hill, almost 500.00 worth of items. No email confirmation yet my credit card was charged on the 15th of March. For the past 2 days I've been trying to get an answer, my orders were lost, I'm getting the run around big time. I will never again place an order with Spring Hill, Brecks or any affiliate of Gardens Alive (evidently their parent company). I would advise anyone who values their time or money not to do business with these companies. They have non English speaking people answering their phone and they don't care about their customer service.


On Apr 2, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 5, 2013 12:24 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for bringing this to our attention. One of our customer service representatives will contact you for your account information and get this taken care of for you."


Negative vivianjp
(4 reviews)
On Mar 28, 2013, vivianjp Chapel Hill, NC wrote:

Posted on March 26, 2013, updated March 28, 2013
Very negative; I signed on just to report that. I have spent hundreds of dollars with this this company over the years, and have seen the quality & customer service go downhill. Yes, they have replaced some items--with the same inferior items.
Most recently, I took advantage of--as usual--2 of their tempting sales. I was billed the full price, and the status showed that they were shipped. No response from the company.

Hello, SpringHill, you have lost me as a customer!

Frankly, I have become more & more unhappy with catalog plant shopping. Prices have skyrocketed while quality has plummeted. I will be keeping my money local.


On March 28th, 2013, vivianjp added the following:

Update: no one from Spring Hill contacted me, contrary to their canned response, so I called them today. In an 18 min. conversation, I learned that not only was there no record of my order (billed AND overcharged, and never received), but there was no record of me as a customer at all! Is there any other way that they could've screwed up?
They will refund the $64.99.

I have a pending order of $115, also overcharged, which I have canceled.
I will not be making any more purchases from this conglomerate.

The customer service rep., Melissa, was terrific however. The powers that be at Spring hill would do well to take lessons from her.
On Mar 28, 2013, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Mar 26, 2013 4:31 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for letting us know. One of our customer service representatives will contact you for your account information and take care of this."


Negative Godsey
(1 review)
On Dec 3, 2012, Godsey East Laurinburg, NC wrote:

This past May 2012 I ordered from Spring Hill for $49.05: 2 Northern Lights Grass, 2 purple love grass, 2 pink muhly grass, and 2 blue queen salvia. I have had mixed luck with previous purchases, not all of which show up somehow under my account number. The previous month, for example I ordered the mammoth mum collection, which flourished much as pictured but other orders have not lived. I have never used their refund guarantee before. I sent a series of emails via their customer service indicating that NONE of the grasses grew. Months went by and I received no further billing, then another bill which I again emailed as above with no response. Today I received a letter from their collection agency that I owe $84.05 {for the $49.05 order.} I am dismayed and disappointed that Spring Hill failed to respond in any way to my contacts--in spite of their guarantee "just contact us anytime--no time limit--for as long as you garden"-- to customer service via their site, and further aggrieved that they acted by sending the bill to collections! A polite response from them would likely have early on settled the whole matter! I don't want to think they are a dishonest company but it appears that they may be seriously disorganized and inattentive to customer service contacts!


On Dec 3, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Dec 4, 2012 9:53 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. We apologize for the problems you had with your plants and with your account. One of our customer service representatives will contact you for a solution."


Negative Shar01
(1 review)
On Jul 18, 2012, Shar01 Montague, MI wrote:

EXTREMELY NEGATIVE!!! I have been quite happy with Spring Hill Nursery until this year. One of my orders was canceled earlier in the earlier because someone at that company decided on their own to cancel my order. I wanted the product. Just recently, with having a confirmation from them on an order they decided to cancel another order, that I wanted. The product was still being offered on their website for order but they would not honor their original confirmation.


On Jul 18, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jul 18, 2012 3:43 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. One of our customer service representatives will contact you for your account information and find out what is going on with your orders."


Negative CDwinter
(1 review)
On Jun 21, 2012, CDwinter Louisville, KY wrote:

Last year I would have selected Positive, but I think that after this Spring, I'm going to shop elsewhere. Last year I was happy with most of the plants I bought (the great deals kept me coming back) and the few that died were immediately replaced...most of those are still doing great today.

But this year, I've lost almost half of the plants I've ordered. it seems like the plants were more robust and bigger last year, but lately I've mostly gotten these little sprigs that look like they've had a rough trip and promptly turn yellow and die. I've lost 2 Mystic Merlin Mallows, 1 Pink Mist Scabiosa, and 2 Bear's Breeches. I have e-mailed twice about dead plants this season, but haven't heard anything back.

Those catalogs show these gorgeous plants and then you get this poor little thing in the mail. Oh well, learn and move on.


On Jun 21, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jun 21, 2012 1:43 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your posting.We apologize for the problems with your order. A customer service representative will contact you for your account information for a reship as we do offer a lifetime guarantee which is something you cannot get at your local nursery.
Our plants are grown under carefully controlled conditions and will reward you with amazing growth once established and will look like the plants in our catalogs.

"


Negative shortnorth
(2 reviews)
On Jun 14, 2012, shortnorth Kennett Square, PA wrote:

We placed an order in early May for three different types of Hollyhocks - 48 plants all together. Part of the order was shipped out about 2 weeks later and we have been waiting on the rest of the plants. After three more weeks I called customer service and was told that they would be shipping out by the end of that week. I called again the following week because I hadn't heard anything and was told that the order had been cancelled the previous week because the plants were out of season. (From reading the other reviews here it appears it is a common occurrence.) If I hadn't have called I would still be waiting. They said they would refund my credit card but I haven't seen a credit yet. The plants we did get were in good shape but half an order doesn't do me much good. The company shouldn't take our money if they can't deliver on their promised merchandise.


On Jun 14, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jun 14, 2012 12:27 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your post and apologize for the problems with your order. One of our customer service representatives will contact you for your account information and make sure you have been refunded.

"


Negative jthacher
(1 review)
On Jun 4, 2012, jthacher Devon, PA wrote:

Make that VERY negative.

On April 15, I ordered a Passion Flower Collection from them and my credit card was immediately charged $43.92. Several weeks later I received an email stating that my collection was would be shipped to arrive by June 24. I of course complained and received an email from "Tina" stating that it was due in on 5/15 and they are unable to give a ship date. Two weeks later (5/15) I received an email giving me a delivery date of 6/19 - I replied that if you cannot guarantee delivery inearly then please cancel the order. "Edward" replied that it was due back in stock by 5/20 and they would then ship it to me in a "timely manner" - and they are based on 100% customer service - WOW! Finally on May 28, I inquired as to the status of my order and complained about being charged before they shipped. On may 29, "Anna" replied (this is somewaht unbelievable!) - "at the time of processing this item went out of stock and your order was cancelled. A refund has been issued to you in the amount of $43.92 on 5/25. Please allow 2-3 days fror processing." So Anna is telling me that on 4/15 (the time of processing) they cancelled my order??? I might add that it is now June 4, and I still do not have my money back. Needless to say my true feeling about this organization are not fit for print.


On Jun 4, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jun 5, 2012 12:00 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your post and apologize for the problems with our service. One of our customer service representatives will contact you for your account information and make sure you have been refunded. We truly regret that this has happened.


"


Negative curbindee
(1 review)
On Jun 1, 2012, curbindee rochester. ny
United States wrote:

I ordered 2 ARISAEMA CONSANGUINEUM (giant Jack-in-the pulpit) plants on 2/15/12. They arrived safely and with special instructions which were followed. I planted 1 and gave one to my son. Neither have come up. When I emailed service, a Mark emailed me on 5/12 & indicated that I would receive a refund in 2-3 weeks.I have emailed them on 5/30, 5/31 & 6/1 inquiring about my refund. No one has responded, only canned emails. First of all, waiting 3 weeks for a refund is unheard of and the rudeness of their customer service department is something I do not need. Refund is only $15.85.


On Jun 1, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Jun 1, 2012 1:55 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your post and apologize for the problems with your plants and service. One of our customer service representatives will contact you for your account information and make sure you have been refunded.
"


Negative coppermoe
(1 review)
On May 22, 2012, coppermoe Spring, TX wrote:

At first I had a really good experience with this company. Ordered some roses two years ago and they came in a root bulb. They grew beautifully and even bloomed in a snowstorm in Georgia. Then moved to Texas. Last year I ordered the same ones again. After multiple emails that they were on back order I finally got the roses as starter plants and none of the six I purchased ever made it. Asked to be sent the root bulb roses and was again sent the wrong ones again after multiple emails saying they were backorder. When they finally came in March they were in very poor condition. Called and talked to a representative who reordered the root bulb roses but again they have been on backorder several times. The last time I was told I would get them between 05/14/12-06/04/12. I responded saying that if they weren't shipped this time then I would cancel my order. Well guess what, I received an email today saying they were cancelling my order and that they didn't owe anything. This company continues to be a problem and it appears they have changed how they process their products. They are not reliable and they will lead you on a long path after they have taken your money. Good luck to anyone who decides to purchase from this company. So sad that it's turned out like this because the original roses I ordered we some of the best I've ever had.


On May 22, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 22, 2012 11:26 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your post and apologize for the problems with your plants. One of our customer service representatives will contact you for your account information and see what we can do to help."


Negative NYCyard
(1 review)
On May 17, 2012, NYCyard New York, NY wrote:

I placed a varied order from Spring Hill in March this year excited about the early warmth. The prices seemed a bit high, but they offered a pretty big discount for new customers so I decided to order from them - they had a lot of the plants I wanted in my garden. I ordered 18 items: hardy ice plants (3), October daphne (2), a Japanese painted fern, poppy anemones (12 bulbs) and mixed lungworts (3). I received a shipping confirmation in a reasonable time frame given the spring shipping schedule, for half of my order, but they ship half UPS with post office delivery and seem to always ship on a Thursday. This method of shipping means plants in a box for a LONG time. My first shipment got lost in the post office somehow (not Spring Hill's fault) and they arrived a day short of two weeks after being shipped. Needless to say, the prognosis for these plants was not so good. The lungwort roots seemed like they'd be ok, so I planted them and hoped for the best, but there was no hope for the rest. I thought the condition of the inside of the box was due to the shipping issues. So I called Spring Hill and got an irritated sounding customer service representative who said to me, "I deal with these types of complaints all day, every day", but she re-ordered my plants and I got a new ship date fairly quickly, so I thought there was hope. Well, the new plants shipped out before my painted fern and poppy anemone bulbs. They again shipped on a thursday and weekended in a UPS warehouse and arrived a week after shipping via USPS. The box was again atrocious - plants loose from their containers and dirt all over. Only ONE of the 5 in that box is currently living, the other 4 were DOA. Then, a week later, I received a fried tiny (I think almost $20) fern, and then a box with a bag of dry bulbs - of the 12 I got, only one sprouted anything and the fern is a sad stick in my yard that I am sure will not miraculously sprout next year. I have not tried for a refund and I definitely do not want another box of dirt on my door step. Just a warning - the are reputable mail order nurseries out there. Do your research. I have received several shients from other companies this year that do know how to properly package and ship beautiful live plants (and funny enough, they cost less too).


On May 17, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 22, 2012 10:18 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your post and apologize for the problems with your plants. One of our customer service representatives will contact you for your account information and see what we can do to help."


Negative Graidyn
(1 review)
On May 14, 2012, Graidyn Whitney Point, NY (Zone 5b) wrote:

Posted on May 11, 2012, updated May 14, 2012
Posted on May 9, 2012, updated May 11, 2012
Normally, I love Spring Hill. Love them. I ordered magic roses from them last year and lost a couple, which they replaced no problem. Shipping was fast, customer service was great. This year 2 more roses died and they replaced them. When the replacements got here they looked as though someone had literally stomped all over them. They were totally smashed. I called, let them know I wasn't sure they were going to make it and that they had a problem with shipping and they sent out 2 new ones. Everything was great. I ordered some things from Henry Field's & Michigan Bulb. No problems. Everything great and growing fine.

Then May 3rd I placed a huge order with Spring Hill. 13 items that are actually 60 individual plants. At the same time I placed another order with Michigan Bulb for 6 Hydrangeas. Every day that I check it the delivery date is pushed back further and further. Now it's (estimated delivery date# May 23rd. I called this morning and the rep said it was because they were waiting for the growing season for my zone, well that's crazy. They shipped me roses #first shipment of roses this year arrived APRIL 19th#, their sister company shipped me ferns and daylillies #APRIL 26th & MAY 5th# that are doing great. He said he couldn't put a rush on it because it's in processing, but that it would be here by the end of may. He insisted it was in stock, would ship soon, but he couldn't tell me anything else. He was incredibly un-helpful #which is a new experience for me with Spring Hill). It should be here now like everything else has been. Michigan Bulb is doing the same thing, pushing my order back further and further.

I'm in zone 5b. Last frost is April 30th according to the map. We had one a little later but I'm not an idiot, I covered my plants up and they had already sent me some. I don't know what's going on but I'm awfully annoyed that they can't just ship my items so I can get my gardens going!! This has never been an issue before. They have their money, I made sure their spring shipping season was OPEN for me, I ordered ALL spring shipping plants, and they have their money. I just want my plants in a reasonable timeframe from payment. At this point it will be 20 DAYS before I get them instead of the usual 7-10 days. And that's if they don't move it again.


On May 11th, 2012, Graidyn added the following:

Part of my order has now shipped, which certainly makes me happier, but now the part that hasn't yet shipped has been moved back even further - to May 25th! What is up with this? Michigan bulb has also moved my order back to the 25th except for 2 items which have been moved forward to the 18th. This is incredibly frustrating!


On May 14th, 2012, Graidyn added the following:

It is now the 14th and after answering Donna - the customer service rep who responded on the 11th - with the requested account information, I have heard absolutely - nothing. I know that I am supposed to get part of my order on the 16th, but the rest of it has now been moved to the 28th! This is frustrating. All I want is answers - and not "we can't ship because it's not time to ship for your zone yet".
On May 14, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 11, 2012 1:21 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your post. We apologize for the delay with your order. One of our customer service representatives will contact you for your account information and check on your order for you."


Negative MTnic
(1 review)
On May 10, 2012, MTnic Plentywood, MT (Zone 3b) wrote:

I am not prone to complaining, but I emailed the company within a day or two after my shipment arrived. I didn't demand replacements or a refund, but I mentioned that a few of the plants looked unhealthy and I asked for advice. For instance, I ordered the passiflora collection- one arrived looking healthy, one was marginal, and the other had been decimated by some sort of pest. I've never grown these plants before, so I asked if there was a known enemy pest that was the culprit, how I should treat the plant, and if I needed to quarantine it from the others. The variegated weigela I ordered arrived with most of its leaves crunchy, brown, curled and dry. I asked how to best care for it in this state. One of the roses I received had what appeared to be rust on most of its leaves and one of the carpet phlox plants I received looked nearly dead. Very little of the plant was green, most of it was brown.

Again, I wasn't looking for replacements, I was simply seeking advice. I didn't ever receive a reply to my email. It is unfortunate that one has to post a negative rating in order to have proper attention paid to queries. From the comments about Spring Hill that I have read, it seems the company does respond promptly to negative comments placed on DG, so it strikes me as odd that they don't respond to emails in a similar fashion. Perhaps if they did, they wouldn't have so many negative comments. I've never returned a plant in my life, but then again, I've always been able to view the plant before purchasing. This is the first time I have ordered plants online. The experience wasn't horrible, the plants are all small but most of them will probably survive. I am simply disappointed in Spring Hill's lack of response to my email. I sent it over a week ago.


On May 10, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 11, 2012 1:31 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your post. We apologize that you did not receive a reply to your email. One of our customer service representatives will contact you and help you with your questions."


Negative MeowingKittens
(1 review)
On May 3, 2012, MeowingKittens Fruit Hill, OH wrote:

It has been a month since I ordered my items and the shipping date on the website keeps being pushed back and pushed back with no explanation. I have seen people complain that their orders have even been pushed back to the next shipping season.

I keep threatening to cancel and received an email that my order was being processed and would ship in 3-5 days. That was 15 days ago with no activity.

I have emailed since then and have received no response to my complaints.

Keep in mind they charge you IMMEDIATELY when you buy the items unlike other companies which charge you when your items ship. So right now I have paid for items which seems like I will never receive.

Looking at my estimated time of arrival - It is unacceptable to have someone wait 2 and a half months to receive an item. If there is a problem on your end - you should tell the customer. I'm sick and tired of seeing the customer blamed for your shortcomings on this site.

Buying from this vendor is more trouble and worry than its worth. Trust me. Keep better track of your stock available and take it off the webpage before people buy it if you don't have it.


On May 3, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 4, 2012 9:35 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your post. We apologize for the delay in shipping. One of our customer service representative will contact you for your account information and check on your order for you."


Negative Melissa53
(2 reviews)
On May 1, 2012, Melissa53 Brighton, MI wrote:

Placed order in early March. On April 1, got confirmation that the plants would ship in June. I called as I felt that was too late for cool-weather, blooming perennials. These were all plants that go dormant in the summer. I was told that they would alter the delivery time. Today, I got the same confirmation - mid- to late-June. When I called they told me that I "obviously, don't know anything about plants" and "they don't have any plants large enough to send out." When I asked if ANYONE was getting these plants sent to them they couldn't answer that. I cancelled the order and told them that I would make no new orders from any of their companies. Their customer NO-service was rude and pejorative. I don't have to order from them and neither do you.


On May 1, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On May 3, 2012 10:54 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your posting and we apologize for the problem with your order ship time and our service. One of our customer service representatives will contact you for your account information and see what we can do."


Negative echinaceamaniac
(15 reviews)
On Apr 28, 2012, echinaceamaniac (Clint) Medina, TN (Zone 7b) wrote:

Posted on March 27, 2012, updated April 28, 2012
I ordered 4 Delosperma. The first time they sent rotten and/or dead plants. I asked for replacements and the new plants look worse than the first. You would think they would at least have the sense to send living plants after two tries. I hate to call again, but these are dead! Note: If your Delosperma have moss growing on the pots, you're probably watering too much!


On April 28th, 2012, echinaceamaniac added the following:

This is the worst experience I've ever had with a mail order company. I ordered 4 different varieties of Delosperma (Ice Plants). They sent the first order with all dead/dry and/or rotten plants. I have called them each time telling them which plants were dead. I've received 4 shipments and still only have 3 of the varieties I ordered that arrived half-way alive. One is barely there at all. I got one today and it's all out of the pot and looks rotten. I will never do business with this company again. If you can't grow something as easy as Delosperma, then you are not capable of growing much of anything.
On Apr 28, 2012, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

"On Apr 4, 2012 11:01 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your feedback. We apologize for the problem with the plants. Our customer service representative will contact you for your account information and take care of this for you."


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