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|On Nov 21, 2012, GPBurdell Kennesaw, GA (Zone 7b) wrote:
Big fan and repeat customer. Over the last 2 years I have bought 33 fruit trees from 6 different sources. The Stark trees did the best by far in their first year, which is why i have gone back to them to fill in dead holes left by others. I now have 4 different cherries, 3 Pawpaw, mulberry, 2in1 pear, and an apple from stark. Next year I may replace some of the trees from other vendors that lived, but I will be pruning them them using the stark shipments as a model first.
|On Oct 23, 2012, ummux Liberty, MO wrote:
I have ordered trees/plants from Stark Bro's two times. Last year I purchased one persimon, blackberry, raspberry and other garden plants. I called them and asked when I expect to fruit, I was told for 3 or 4 years for persimons, and 2 years for blackberry. When I received the order, I was a little dispointed about the blackberry, they was new plant in less than two inch. I said well I will wait for two years. By summer, I noticed they were growing crazy, till last winter they were around 5 feet. This summer they started bearing fruits--big and many! Now (it is the second year) they are about 10 feet and grew many twigs expending around the root. (I bought "Tripple Crown")
|On Jul 20, 2012, anlu Baker, WV wrote:
I ordered 4 blueberry plants and 2 packages (50 plants if I remember correctly) of bare root strawberry plants early this spring (about 4 months ago). The blueberry plants were packaged well and in good condition, but were heavily pruned without many leaves. One blueberry plant had shifted a bit during shipping and had 1 branch broken. The strawberries were a bunched together tangle of bare roots without any leaves, it was a bit surprising as it was my first time ordering bare root, but obviously it was how they were supposed to come. It was actually my first time ordering plants online. I followed all of the directions in the very nice pamphlet that came with the shipment. Now 4 months later all of my plants look fantastic and are growing very well. Only about 2-3 of the strawberry plants didn't make it, all of the others have grown great, produced strawberries and are now sending out runners. I think that Stark Bros. did an excellent job and I will be ordering from them next time.
|On Jun 11, 2012, nukusjeff Wendell, NC wrote:
Posted on June 11, 2012, updated June 11, 2012
On June 11th, 2012, nukusjeff added the following:
Pawpaws in the NE are typically an understudy species but in the south they can get to 30-40 feet in height and more than a foot in diameter. I appreciate the statement that my experience was honest.
One pawpaw that is being replaced in the fall is in fact alive I discovered. Actually it is only the root stock that has life. I have moved it further into the woods in which I live. Hoping it acts as a pollinator.
The trees that came all the way from Oregon adapted well to the climate found in North Carolina and are looking super in my partial shade yard. They are planted in the same spots I had the trees that perished. Maybe they didn't have them in greenhouses? They arrived in May whereas the Stark Bros. trees I think were shipped and planted in November when they were dormant.
I am planning on buying some Pakistan Mulberry trees. Do those come in Stark® EZ Start® System pots?
All the best.
On June 11th, 2012, nukusjeff added the following:
On Jun 11, 2012, Stark Brothers Nurseries & Orchards Company responded with:
"On Jun 6, 2012 2:46 PM, Stark Brothers Nurseries & Orchards Company responded with:
Stark Bro's is dedicated to providing quality trees and service to our customers and we take pride in that. Your feedback here is always welcome because you are sharing honest experiences with our company!
|On May 28, 2012, hah Waukesha County, WI (Zone 5a) wrote:
I ordered Contender Peach Dwarf Supreme and Illinois Everbearing Mulberry .
|On May 27, 2012, jjr149 Shiloh, PA wrote:
When choosing a company to buy apple trees from, save your time and just order from Stark Bros. Needless to say, you will not be disappointed. Like me, you will be extremely pleased by the vigorous, healthy, well rooted, nice diameter trees. I would also recommend to get their supreme versions, as these are advertised to be their best of the bunch. Stark Bros also preprunes these bargain trees prior to sending them on their journey thru the mail system to your house. Just as a comparison, I purchased a similar Golden Delicious from a big box store since it was priced at only 5 bucks. The roots on the big box store tree were pathetically shallow and weak. That bamboo rod they shove in the pot is really needed to keep this tree standing. I also bought a couple of tree wisteria plants for landscaping, and they are doing well. Stark Bros already is reaping benefits from my word of mouth as my boss at work will be ordering from them based on my experience. Stark Bros has made a happy customer in PA.
|On May 14, 2012, wlj Rochester, MN wrote:
I have a moderately large (25 trees) seasonal orchard in Minnesota of 95% Stark trees. I have been planting Stark trees for three years now. In all that time I have lost only 3 trees (during the summer months) and they have been replaced with quality stock -- no questions asked.
|On May 10, 2012, BSL123 Everton, MO wrote:
I love Stark Brothers. I ordered 50 fruit and nut trees of various varieties last year, as well as blackberries, blueberries and grapes. Everything came in great condition. We only had 2 trees & 1 blueberry bush of the group not make it through the season, and Stark Brothers promptly replaced them when I called without any hassle at all. We ordered several new trees this year, and all are thriving.
|On May 9, 2012, alice4joy Lake Ann, MI wrote:
Every thing we have received from Stark Bros. has been packaged well and arrives very quickly in tip top shape. Nut trees, fruit trees, and berries arrived looking as if they never went through transit and took off growing happily.
|On Apr 28, 2012, newbie2006 Alachua, FL (Zone 8b) wrote:
I have done a lot of mail order shopping for plants, and have found this site to be be quite reliable. I wanted to take a moment to let y'all know about the *amazing* experience I had with Stark Bros. not only was the shipment delivered in a timely manner, but when they arruved they were in excellent condition, packed beautifully and the soil was still moist. To top it off shipping was even free!
|On Apr 27, 2012, mommabird81 Vilonia, AR wrote:
This was my first order with Stark Bros, though this was not the first time I tried an "online nursery." I was worried about ordering again from an online nursery since so many others I've tried in the past were just pathetic (not to mention none of the plants from the other companies have survived).
|On Apr 15, 2012, vitogali Spring, TX wrote:
I have ordered 4 times from Stark Bros Nursery and I had an issue with a few plants that died, probably because how i planted them and where I planted them. When I called Stark Bros Nursery about the plants, they promptly replaced them with new plants. no hassles, no extra charges, just prompt and courtious service. It has been a pleasure dealing with Star Bros Nursery. I highly recommend them.
|On Apr 8, 2012, TA152H Stony Point, NY wrote:
Posted on April 3, 2012, updated April 8, 2012
On April 8th, 2012, TA152H added the following:
Because I couldn't get the variety any place else (Bubblegum Plum), I ordered another one. It was not good quality, but not horrible either like the original. It's not Supreme, it's mediocre. I received four other trees the next day from a preferred vendor, and the difference in quality is very noticeable.
Still, if this had been the original tree, I would have rated them neutral, not negative, because it's not bad. But the first tree was so poor, and this tree was not great, and would recommend different vendors if you really want a nice tree.
On Apr 8, 2012, Stark Brothers Nurseries & Orchards Company responded with:
"On Apr 4, 2012 8:58 AM, Stark Brothers Nurseries & Orchards Company responded with:
A Stark Supreme Tree® tree should be what you expected: a top-grade tree. We put our pride in our quality service *and* product so it is a true disappointment to hear that this tree did not meet your -- and our own -- quality standards. This type of feedback is much appreciated because, without this insight, we would not have the opportunity to correct our mistakes and make changes for better service to you: our customer.
|On Apr 6, 2012, oosa Northbrook, IL (Zone 5a) wrote:
Absolutely wonderful healthy trees. Exceeded my expectations.
|On Apr 6, 2012, GardenRiot Ashville, OH wrote:
I ordered from Stark Bros. for the first time this spring, based on the information and reviews from this site. I was not disappointed! I ordered an Asian plum, which came beautifully packaged with gorgeous roots. It was a full inch diameter, and over three feet tall! I have ordered from Gurney's in the past, and based on the price, I expected a teeny stick. It's only been in the ground a week, and already the buds are swelling.
|On Apr 3, 2012, AlanXX Evansville, IN wrote:
Stark Brothers Nursery, 11548 Highway NN, Louisiana, Missouri.
On Apr 3, 2012, Stark Brothers Nurseries & Orchards Company responded with:
"On Apr 3, 2012 5:16 PM, Stark Brothers Nurseries & Orchards Company responded with:
Stark Bro's is dedicated to providing quality trees and service to our customers and has been since 1816. Negative feedback here always leaves us glum, but we welcome the sharing of honest experiences with our company!
|On Mar 29, 2012, auntnana21 Fall Branch, TN wrote:
I've ordered from Stark Brothers for years. My little orchard is now 100+ of apples, pears, peaches, cherries, and apricots. I recently moved an ugly apple tree (not a Stark but one I grafted myself) and ordered a Stark Orleans apple to replace it. Now I know we've had an unusually warm spring but their growing rate is ridiculous! I mean that in a good way. A couple of weeks after planting I was walking through the newest part of the orchard and had to think about which tree was the replacement because it had leafed out so well! I've only had to call in for a replacement a couple of times over the past decade or so and the customer service is top notch. No hassles or haggles and the replacements did well. Last year I had an unusual ailment with one of my trees. I sent pictures to Stark asking for help and advice. They responded very promptly, courteously, and were exactly right on the diagnosis! I lost the tree but the new one is flourishing.
|On Mar 25, 2012, stewartvh Loretto, PA wrote:
I have been trying to grow Paw Paw trees for about 10-12 years now (back in the day when all I could find were the little sticks in cellophane sleeves). I have planted probably 7 or 8 of the bare root variety (not from Stark) with little success.
|On Mar 14, 2012, JMKM1976 Hornell, NY wrote:
So far so good, the ordering process was definately easier than the searching and choosing parts. I placed a small order, though I could easily have placed a much larger order, I want to have a good idea of what I am dealing with before commiting a lot of my gardening dollars to a company.
|On Mar 12, 2012, suzyqorchids Lexington, KY wrote:
Ordered dwarf 'Blushingstar' peach. Arrived on time and roots are in great shape. However, two of the 5 side branches are broken; I planted it anyway since I think it is healthy and will grow new ones. Sure hope so! They were great about no substitutions as I requested too. Hope in a few years to have beautiful white peaches!
|On Mar 9, 2012, AS (Zone 7a) wrote:
Posted on March 17, 2011, updated March 9, 2012
On July 9th, 2004, AS added the following:
I'd definitely be cautious about the dogwood, unless you can baby it for a year or two. Its tiny root system didn't survive a month of our hot, dry summer, even in improved soil - needed watering every other day and finally wilted irreversibly. I'm sure they'd replace it if I asked, but I won't bother since I can't give it the care it obviously needs. The peach tree, on the other hand, is now 7 feet tall in its second year and had 10-15 peaches (before the squirrels ate them all while they were still green, small and hard!)
On March 8th, 2010, AS changed the rating from positive to neutral and added the following:
Mixed experience this time, somewhere between positive and neutral. I was very pleased with the two apple trees - they were big and well-branched, like the trees I used to get from Stark. The rest looked almost as if they had chosen small stock so they could ship the whole lot (8 fruit trees) in a single, not terribly wide, box. The peach was small but well-branched - but I'll be very surprised if this one bears fruit within the next 2-3 years. The rest had trunks smaller than my little finger. A couple were unbranched whips, and the others had one or two puny branches. The roots looked decent, and provided they thrive, I'll be satisfied. I can't get these same varieties locally. But for roughly $25 a tree, I expect a bit better.
So for now, I'm withholding judgement. If the tiny trees do better than I expect, I'll upgrade to positive.
On May 2nd, 2010, AS added the following:
Most of the trees leafed out nicely, though a third of them (the whips) look like bushes rather than trees and will need a lot more training than I expected. As I expected, I'm very pleased with the apples and one peach. Most of the others are healthy, and satisfactory except for the small size for the price. But one tree, which had a very crooked graft and a poorer root system than the others, is sickly and looks like it's trying to die.
On June 24th, 2010, AS changed the rating from neutral to positive and added the following:
Most of the trees did about as I expected. The sickly one never managed to leaf out, but Stark gave me no trouble about scheduling a replacement for this fall. The 3 biggest trees are doing great - they remind me of the old Stark trees I used to buy. Of the whips and smaller trees, one impressed me by growing to almost the same height as the apples, so far. The others are maybe a year or two behind. I can live with that, though I wish they grew their smaller stock for another year before selling it. Provided the replacement for the dead tree is fine, I'd call the experience mostly positive. The size was a mixed bag, but most were very healthy and the problem tree (which can happen with any company) was replaced without hassles.
On March 17th, 2011, AS added the following:
Final impression is still "mostly positive." Got a replacement tree that was unbranched but with much better roots and a much thicker trunk than the original tree (which was pretty puny).
After their second spring pruning (this year), I'm definitely happier with the 3 big trees than the rest. I had an abundance of new branches to work with on those, and it was easy to pick good branches to keep. The smaller trees still have only a few branches, and some never developed one in the right direction to use as a central leader. With good pruning, that should change this year. Still, it's a nuisance. A pity they don't offer more than one size, with different prices and a description of the caliper on the trees.
On March 9th, 2012, AS added the following:
Final update: Mostly positive, but with caveats.
The apples and peach did very well, and are turning into nice, big trees. Looks like they might even have fruit this year. Most of the others (which arrived as thin whips) are growing well enough, though still quite small. Right now, they're mostly about the size I could buy at our local stores - so basically, I would have been better off buying locally, as long as I wasn't too picky as far as variety. The pear whips are still ridiculously small. I'd forgotten that pears are slow growers. Definitely wouldn't buy those again as whips from Stark unless there was something I absolutely had to have and was very, veeery patient...
On Mar 9, 2012, Stark Brothers Nurseries & Orchards Company responded with:
"On Aug 9, 2010 1:25 PM, Stark Brothers Nurseries & Orchards Company responded with:
Please be sure to let us know the condition of your replacement when you receive it this fall! Customer Service can be reached by phone (800.325.4180) or email (email@example.com).
|On Mar 7, 2012, RidleyWalker Raleigh, NC wrote:
Posted on March 7, 2012, updated March 7, 2012
On March 7th, 2012, RidleyWalker changed the rating from negative to positive and added the following:
On Mar 7, 2012, Stark Brothers Nurseries & Orchards Company responded with:
"On Mar 7, 2012 12:44 PM, Stark Brothers Nurseries & Orchards Company responded with:
You are certainly entitled to an answer! Please accept our apologies for failing to give you a timely response. All of our dwarf apple trees are budded to either M26 or M9 rootstock. We do not sell our trees specifically by their rootstock, and our Customer Service representatives do not know which of those two are exactly on the trees shipped to you. You can be sure that your Pink Lady dwarf apple trees have either M26 or M9 rootstocks, though.
|On Mar 4, 2012, hailey1 Frankfort, KY wrote:
I have been a stark customer for many years, my beloved late grandfather was a lifelong stark customer and when I decided to grow a small orchard on my farm,just like he did, he said these words to me, boy you need to order your new trees from stark brothers ,here is my catalogue they are the very best trees money can buy I only grow stark here,his trees are still producing to this day,my trees are doing well, now my son has purchased four apple trees from stark last fall, I told him the exact words my grandpa told me,,,three generations of stark growers ,,anyone reading this can feel safe buying stark,they are the best trees money can buy. thank you stark for all your good work.
|On Feb 29, 2012, melody Benton, KY (Zone 7a) wrote:
I ordered asparagus and rhubarb crowns. My order was promptly shipped and arrived in wonderful condition. I'm quite pleased with everything and can't wait to get them in the ground!
|On Feb 24, 2012, mintproduce Iva, SC wrote:
I ordered some Asian Persimmon trees from Stark Bros. year before last. I got them shipped in fall, since I am in zone 8, and the trees looked great when they arrived. Well 2 out of 3 didn't make it through the harsh winter - but I had no problems getting Stark to refund my credit card.
On Feb 24, 2012, Stark Brothers Nurseries & Orchards Company responded with:
"On Mar 2, 2012 12:02 PM, Stark Brothers Nurseries & Orchards Company responded with:
Your review gave our Customer Service Team all smiles! : ) We're so happy you'll get your order this spring. Thank you for letting us grow with you.
|On Feb 23, 2012, scottfsmith Baltimore, MD wrote:
I have been ordering fruit trees from Starks for about ten years. Ten years ago they were just a mediocre nursery but they were bought by new owners a few years ago and since then I have gotten quality stock every time. Their website is much improved from the old one and their variety selections have improved as well. I wouldn't quite go so far as to say they are top-5 but they are definitely above average and a place I don't hesitate to order from if they have what I want. Their shipping rates are also very reasonable, lower than most places.
|On Feb 23, 2012, sgf31513 Baxley, GA wrote:
This was my first fruit tree order from Stark Brothers. I have purchased fruit tree from several sources over the years so I was surprised that Stark Bros. trees were so much better than the others including other high rated fruit tree suppliers.
On Feb 23, 2012, Stark Brothers Nurseries & Orchards Company responded with:
"On Mar 2, 2012 11:58 AM, Stark Brothers Nurseries & Orchards Company responded with:
It's true that customer satisfaction is our highest priority here, so you've no idea how *good* it is to hear that your first-time order was so pleasantly received! : ) Thank you for sharing. We're proud of our stock-- and it sounds like it's in good hands in your home orchard. Thanks for giving us the opportunity to grow with you! : )
|On Dec 26, 2011, camdenguy Stoutland, MO (Zone 6a) wrote:
I ordered 13 semi-dwarf supreme apple trees on Nov. 17 and 6 dwarf supreme peach trees on Nov.19 2011. The avg. cost was $24 each (Stark's offered FREE shipping) I dug my holes on Nov. 21 and then waited for my trees. When I got home from work on the 23rd, there were three large Stark Bros. boxes sitting on my west porch. We had family come in from out of state for Thanksgiving so we could'nt plant the trees until Sun. Nov. 27. My wife and I planted the trees in about 2 hours (it was raining, she was cranky) all trees were packaged good, looked healthy, well labeled, pre-pruned, and with large root systems. I should mention that I am now the fourth generation of my family to plant Stark Bros trees in SW Missouri. When our children and grandchrilden came home for Christmas, they insisted on going to the "instant orchard" to take family pictures. Stark's may have helped us start a NEW family tradition. We will order Stark Bros. blueberries and grape vines for spring 2012 delivery. We could'nt be happier with the service and product we received. Thank you Stark Bros. for helping me continue our family tradition!
On Dec 26, 2011, Stark Brothers Nurseries & Orchards Company responded with:
"On Mar 2, 2012 11:51 AM, Stark Brothers Nurseries & Orchards Company responded with:
And what a wonderful family tradition to have! The Stark family started with only a small apple orchard back in 1816 and continued *their* family tradition for nearly 180 years. : ) We know how exciting it is! So glad we could be a part of it with you. We'd be honored to see pictures should you ever want to show off the beauty of your home orchard. : )
|On Dec 1, 2011, treebird101 Bedford, IA wrote:
I have to say I've been buying from Stark Brothers for 4 years now and am consistently pleased! This company always has great offers and prices and GOOD QUALITY trees. I ordered some blueberries this year and was discontent with the size for a few selections in 1 gallon pots. I called customer service and they apologized for the matter, told me to keep the selections i was discontent with, and refunded my money the next day! I also have NEVER had anything I've ordered from them fail to grow and I've ordered alot over the years. Stark trees grow and grow! For real!
|On Nov 19, 2011, Illini Wataga, IL wrote:
I ordered from Stark Brothers for the first time this Fall - five apple trees and five cherry trees.
On Nov 19, 2011, Stark Brothers Nurseries & Orchards Company responded with:
"On Mar 2, 2012 12:07 PM, Stark Brothers Nurseries & Orchards Company responded with:
10 trees... you've started a mini-orchard! : ) We're so happy to know that your experience was a good one-- thank you for letting us grow with you. Fruit trees and plants have been our pride & joy for almost 200 years, and we love sharing the passion! Please keep us updated on how your apples and cherries fare. : )
|On Oct 13, 2011, Kandi7 Tekamah, NE wrote:
Another wonderful nursery- among the best in customer service and quality- if a plant does not grow for some reason, let them know and they reship, no hassle whatsoever- most of my fruit trees have come from here and i will continue to order from them without any hestitation
|On Aug 24, 2011, pchinski Marion, IA wrote:
Posted on June 18, 2011, updated August 24, 2011
On June 18th, 2011, pchinski added the following:
An update to the progress of the trees on June 18...
The two Korean Giant Asian Pear trees have "died back". A more definitive description: initial leaf and stem growth took place on several (2-3) buds along the whip, but have recently discolored and dried, curled up and no longer exist on the main stem. Thus there is no growth along the main stem or "whip" as it is commonly called.
I had initial doubts for all the trees the first few weeks as a few had no "branches" but were the "whips" and the length of time it took for new growth to appear seemed rather long...
But all trees (minus the two Giant Korean Asian Pears) have had new growth along several "buds" of the whip which I was surprised to see. All trees are still in the self-watering containers. I had to drain out excess water for some periods of time as we had quite a bit of rain and the soil within the containers was rather saturated.
No insect infestations of any sort.
As stated previously, no soil borne diseases since potting soil was used.
Soon our population of Japanese beetles will appear.
No flowers on any branches (not to be expected first year).
The overall "vigor" as demonstrated by the new growth is good, with the exception of the two Giant Korean Asian Pears.
The success rate so far: 7/9 trees surviving.
On August 24th, 2011, pchinski added the following:
An update to the progress of the trees on August 24, 2011....
The two Korean Giant Asian Pears have died. No new growth has returned. The Japanese beetle infestation really took its toll on the leaves of the trees. Insecticide helped at times, but the numbers were so high and their presence so unpredictable, it was difficult to prevent them from consuming the tree leaves.
The stretch of hot, humid weather (approximately three weeks) in July ended up reducing the growth rates, but the recent moderate, average temperatures has spurred new growth.
I will now inform Stark Brothers of the two Korean Giant Asian Pears having not survived early on and reference the timing of the loss of the trees.
Success rate up to this point: 7/9 trees surviving.
On Aug 24, 2011, Stark Brothers Nurseries & Orchards Company responded with:
"On May 23, 2011 11:01 AM, Stark Brothers Nurseries & Orchards Company responded with:
We look forward to hearing about the progress of your fruit orchard! : )
|On Jul 30, 2011, maland Delaware City, DE wrote:
Posted on May 16, 2011, updated July 30, 2011
On July 30th, 2011, maland added the following:
Crazy , Pecan tree sprouted in the third week of july , learn something new everyday.Other trees are still going strong...
On Jul 30, 2011, Stark Brothers Nurseries & Orchards Company responded with:
"On May 23, 2011 10:51 AM, Stark Brothers Nurseries & Orchards Company responded with:
Welcome to Stark Bro's! And thanks for stopping by the Garden Watchdog to leave a comment. : ) All of our trees are grown right here in our orchards, & we take a lot of pride & love in getting them started for you. Every plant & tree that you order is covered by a 1-year warranty, too: should anything not live, *for any reason*, we'll ship you a free replacement.
|On Jul 3, 2011, StevenColorado Englewood, CO wrote:
I have used Stark Bros several times. I don't like that I am not buying local, but that's my only complaint.
|On Jun 25, 2011, ErockRPh Glocester, RI (Zone 6a) wrote:
I'm just starting my first garden this year, so I ordered a 10-pack of Purple Passion asparagus crowns, three thornless boysenberries, and a Raspberry Lover's Assortment (3 each of Heritage, Caroline and Anne) to get started. I was very happy with the price, even compared to my local big-box stores.
|On Jun 19, 2011, cweldon12618 Tyler, TX wrote:
I bought two grafted Paw Paw trees. One has lived and the other has died. I contacted the company and they are replacing the tree this fall. I had no problems getting the replacement tree. They were very helpful.
|On Jun 15, 2011, urbangratitude Clearwater, FL wrote:
We bought our first home 8 months ago,we are in the city close to the beach in Florida,the property has lots of shade trees,not many fruit trees.So looking add more but still being a newbie to this,I searched and searched online,and kept going back to Starks,I have seen many great reviews,a few negatives,but I went ahead and took my chances.I am so glad I did.I got 1 semi dwarf crab apple,1 almond,2 pecans,2 kiwis,2 grapes.My crab apple has only been planted for a week,and its full of new leaves,my almond trees have beautiful buds growing,my grapes are growing fast.I am so happy,I am so pleased.Now,being a newbie,I never seen a bare root tree before,never knew pruning could mean not a single branch left on a tree,so fearing the shock of opening my box,I researched bare root trees and prepared myself,and had I not,I probably would have had a heart attack.I planted these sticks in the yard with love and faith,I knew they were gonna grow beautifully, and they are,right now looking healthy and happy.I can't wait to order a gazillion trees for my yard,I wish I had ordered more this spring...Thank you Starks!!!!!!!!!!!!
|On Jun 10, 2011, spacemanzero Pasadena, TX wrote:
Posted on June 9, 2011, updated June 10, 2011
On June 10th, 2011, spacemanzero changed the rating from negative to neutral and added the following:
Shortly after finishing up my review and posting it online. I was contacted by Stark Bros representative. I am not sure if it was in regards to the original post or if it was just coincidence but I wanted to share it.
The rep wanted to make sure that whatever could be done to help with my concerns was completely taken care of. I did mention that the tree that I wanted was no longer available and was of particular interest to me and that I hoped someone there was able to track it down. Unfortunately this was not the case as the tree was no longer there nor would it be coming back in stock. They did however offer me an alternative. They could ship out a different apple tree that also had two different types on it. The only downside to this was that it was not the original type I wanted and I will have to wait about 5 months to receive the tree. This was acceptable to me and made me feel a bit better that I was not going to have to go shopping around for someone else to get the tree from. They also expressed many apologies for the condition that Hybrid Poplar trees were in and said they would happily replace them if they showed no signs of growth within a couple weeks. They even offered to put another out for shipment, but I declined and said I would give the trees I have a chance to grow.
As I said in my first post, I have all the respect in the world for the customer service. They have taken what seems like a individuals attention to my concerns. Hopefully the problems I have experienced will help to resolve those issues so that future clients may not have to experience them. The customer service is what has changed my feeling towards the whole process.
|On Jun 9, 2011, Pitcom Avondale, PA (Zone 6b) wrote:
Posted on June 8, 2011, updated June 9, 2011
On June 7th, 2011, Pitcom added the following:
Well, i got my replacement. This tree was undamaged, but was not much better than the original that was damaged in shipping. There is zero branches on it. The Harglow and Wislon Delicious trees i bought are whips, and the Wilson is half as thick as my pinky finger. I could have bought whips anywhere. the reason I ordered from stark was because these were supposed to be "supreme" trees professionally pruned. I really wanted to order more trees from Stark bros, especially considering how nice this plum tree is. It already has 6" of new grwoth on all 12 branches. But I feel duped on the apricot trees. The only reason i am not giving a negative is because of this plum tree. I will however be calling Stark bros to give some feedback.
On June 8th, 2011, Pitcom changed the rating from neutral to negative and added the following:
After talking to customer service at Stark bros, I have decided to change my opinion on my order. The customer service rep, was nice, just as the last time. She stated that I should have received well branched trees, which fit their description as "supreme", and the only reason she could think as to why I did not, is because there may have not been any left. If this is true, then the vendor should have contacted me, to let me know of the situation, and asked if i wanted to cancel the order, or receive whips. They offered no resolution, and in my view Stark bros does not stand by their product. When you buy something online and are given a clear description of what that item should be, you do not expect to receive anything other than what you ordered. If all of my trees were as nice as the plum tree, I would be ordering a dozen more next season. But as it stands Stark bros has lost my business and any recommendations i would give to friends.
On June 9th, 2011, Pitcom changed the rating from negative to neutral and added the following:
I wanted to thank Stark bros for responding and addressing the issue that I had with my order. Once again, the Customer Service was top notch, and it was a pleasure to converse with them. I declined accepting a refund, as i intend to keep the trees.
After talking to the Manager, I was informed that NOT ALL varieties of the premium trees will have branches. It was explained to me that I may have received one of these varieties. It was also explained, that perhaps in the future, the website may indicate this to be the case with the premium trees. In my view, that is false advertising, when it clearly states on the website, that the trees will be well branched and professionally pruned. There is no excuse to justify trees that are sold as supreme and do not come that way. The way I see it, they sold all of their nice supreme trees, and they shipped out the ones that they had left in stock. I bought over 20 trees this spring from various vendors, and every single, plum, apricot, and apple tree had branches on them, except the Stark bros apricot trees.
I think the customer service at Stark Bros is top notch. I appreciate the time they took to try and rectify my problem. This shows me that they care about their customers. I hope the whips, and the nice plum tree I have grow well. if they do, perhaps I will try a second order with this company based on the good customer service they have shown.
On Jun 9, 2011, Stark Brothers Nurseries & Orchards Company responded with:
"On Jun 8, 2011 8:21 AM, Stark Brothers Nurseries & Orchards Company responded with:
We do state that our "supreme" trees will be well-branched, so we take full responsibility for giving you that expectation. Your disappointment is completely understandable! : ( Our Customer Service Manager has looked into your situation personally. Humans err, and we do have people filling and packing each and every order sent to us. Since we sent you unbranched trees when you paid for well-branched ones, we take full responsibility! And we sincerely apologizing for not meeting the very expectations we gave you.