Comments regarding Stark Brothers Nurseries & Orchards CompanyClick here to return to Stark Brothers Nurseries & Orchards Company's listing.
|On Mar 9, 2012, AS (Zone 7a) wrote:
Posted on March 17, 2011, updated March 9, 2012
On July 9th, 2004, AS added the following:
I'd definitely be cautious about the dogwood, unless you can baby it for a year or two. Its tiny root system didn't survive a month of our hot, dry summer, even in improved soil - needed watering every other day and finally wilted irreversibly. I'm sure they'd replace it if I asked, but I won't bother since I can't give it the care it obviously needs. The peach tree, on the other hand, is now 7 feet tall in its second year and had 10-15 peaches (before the squirrels ate them all while they were still green, small and hard!)
On March 8th, 2010, AS changed the rating from positive to neutral and added the following:
Mixed experience this time, somewhere between positive and neutral. I was very pleased with the two apple trees - they were big and well-branched, like the trees I used to get from Stark. The rest looked almost as if they had chosen small stock so they could ship the whole lot (8 fruit trees) in a single, not terribly wide, box. The peach was small but well-branched - but I'll be very surprised if this one bears fruit within the next 2-3 years. The rest had trunks smaller than my little finger. A couple were unbranched whips, and the others had one or two puny branches. The roots looked decent, and provided they thrive, I'll be satisfied. I can't get these same varieties locally. But for roughly $25 a tree, I expect a bit better.
So for now, I'm withholding judgement. If the tiny trees do better than I expect, I'll upgrade to positive.
On May 2nd, 2010, AS added the following:
Most of the trees leafed out nicely, though a third of them (the whips) look like bushes rather than trees and will need a lot more training than I expected. As I expected, I'm very pleased with the apples and one peach. Most of the others are healthy, and satisfactory except for the small size for the price. But one tree, which had a very crooked graft and a poorer root system than the others, is sickly and looks like it's trying to die.
On June 24th, 2010, AS changed the rating from neutral to positive and added the following:
Most of the trees did about as I expected. The sickly one never managed to leaf out, but Stark gave me no trouble about scheduling a replacement for this fall. The 3 biggest trees are doing great - they remind me of the old Stark trees I used to buy. Of the whips and smaller trees, one impressed me by growing to almost the same height as the apples, so far. The others are maybe a year or two behind. I can live with that, though I wish they grew their smaller stock for another year before selling it. Provided the replacement for the dead tree is fine, I'd call the experience mostly positive. The size was a mixed bag, but most were very healthy and the problem tree (which can happen with any company) was replaced without hassles.
On March 17th, 2011, AS added the following:
Final impression is still "mostly positive." Got a replacement tree that was unbranched but with much better roots and a much thicker trunk than the original tree (which was pretty puny).
After their second spring pruning (this year), I'm definitely happier with the 3 big trees than the rest. I had an abundance of new branches to work with on those, and it was easy to pick good branches to keep. The smaller trees still have only a few branches, and some never developed one in the right direction to use as a central leader. With good pruning, that should change this year. Still, it's a nuisance. A pity they don't offer more than one size, with different prices and a description of the caliper on the trees.
On March 9th, 2012, AS added the following:
Final update: Mostly positive, but with caveats.
The apples and peach did very well, and are turning into nice, big trees. Looks like they might even have fruit this year. Most of the others (which arrived as thin whips) are growing well enough, though still quite small. Right now, they're mostly about the size I could buy at our local stores - so basically, I would have been better off buying locally, as long as I wasn't too picky as far as variety. The pear whips are still ridiculously small. I'd forgotten that pears are slow growers. Definitely wouldn't buy those again as whips from Stark unless there was something I absolutely had to have and was very, veeery patient...
On Mar 9, 2012, Stark Brothers Nurseries & Orchards Company responded with:
"On Aug 9, 2010 1:25 PM, Stark Brothers Nurseries & Orchards Company responded with:
Please be sure to let us know the condition of your replacement when you receive it this fall! Customer Service can be reached by phone (800.325.4180) or email (firstname.lastname@example.org).
|On Mar 7, 2012, RidleyWalker Raleigh, NC wrote:
Posted on March 7, 2012, updated March 7, 2012
On March 7th, 2012, RidleyWalker changed the rating from negative to positive and added the following:
On Mar 7, 2012, Stark Brothers Nurseries & Orchards Company responded with:
"On Mar 7, 2012 12:44 PM, Stark Brothers Nurseries & Orchards Company responded with:
You are certainly entitled to an answer! Please accept our apologies for failing to give you a timely response. All of our dwarf apple trees are budded to either M26 or M9 rootstock. We do not sell our trees specifically by their rootstock, and our Customer Service representatives do not know which of those two are exactly on the trees shipped to you. You can be sure that your Pink Lady dwarf apple trees have either M26 or M9 rootstocks, though.
|On Mar 4, 2012, hailey1 Frankfort, KY wrote:
I have been a stark customer for many years, my beloved late grandfather was a lifelong stark customer and when I decided to grow a small orchard on my farm,just like he did, he said these words to me, boy you need to order your new trees from stark brothers ,here is my catalogue they are the very best trees money can buy I only grow stark here,his trees are still producing to this day,my trees are doing well, now my son has purchased four apple trees from stark last fall, I told him the exact words my grandpa told me,,,three generations of stark growers ,,anyone reading this can feel safe buying stark,they are the best trees money can buy. thank you stark for all your good work.
|On Feb 29, 2012, melody Benton, KY (Zone 7a) wrote:
I ordered asparagus and rhubarb crowns. My order was promptly shipped and arrived in wonderful condition. I'm quite pleased with everything and can't wait to get them in the ground!
|On Feb 24, 2012, mintproduce Iva, SC wrote:
I ordered some Asian Persimmon trees from Stark Bros. year before last. I got them shipped in fall, since I am in zone 8, and the trees looked great when they arrived. Well 2 out of 3 didn't make it through the harsh winter - but I had no problems getting Stark to refund my credit card.
On Feb 24, 2012, Stark Brothers Nurseries & Orchards Company responded with:
"On Mar 2, 2012 12:02 PM, Stark Brothers Nurseries & Orchards Company responded with:
Your review gave our Customer Service Team all smiles! : ) We're so happy you'll get your order this spring. Thank you for letting us grow with you.
|On Feb 23, 2012, scottfsmith Baltimore, MD wrote:
I have been ordering fruit trees from Starks for about ten years. Ten years ago they were just a mediocre nursery but they were bought by new owners a few years ago and since then I have gotten quality stock every time. Their website is much improved from the old one and their variety selections have improved as well. I wouldn't quite go so far as to say they are top-5 but they are definitely above average and a place I don't hesitate to order from if they have what I want. Their shipping rates are also very reasonable, lower than most places.
|On Feb 23, 2012, sgf31513 Baxley, GA wrote:
This was my first fruit tree order from Stark Brothers. I have purchased fruit tree from several sources over the years so I was surprised that Stark Bros. trees were so much better than the others including other high rated fruit tree suppliers.
On Feb 23, 2012, Stark Brothers Nurseries & Orchards Company responded with:
"On Mar 2, 2012 11:58 AM, Stark Brothers Nurseries & Orchards Company responded with:
It's true that customer satisfaction is our highest priority here, so you've no idea how *good* it is to hear that your first-time order was so pleasantly received! : ) Thank you for sharing. We're proud of our stock-- and it sounds like it's in good hands in your home orchard. Thanks for giving us the opportunity to grow with you! : )
|On Dec 26, 2011, camdenguy Stoutland, MO (Zone 6a) wrote:
I ordered 13 semi-dwarf supreme apple trees on Nov. 17 and 6 dwarf supreme peach trees on Nov.19 2011. The avg. cost was $24 each (Stark's offered FREE shipping) I dug my holes on Nov. 21 and then waited for my trees. When I got home from work on the 23rd, there were three large Stark Bros. boxes sitting on my west porch. We had family come in from out of state for Thanksgiving so we could'nt plant the trees until Sun. Nov. 27. My wife and I planted the trees in about 2 hours (it was raining, she was cranky) all trees were packaged good, looked healthy, well labeled, pre-pruned, and with large root systems. I should mention that I am now the fourth generation of my family to plant Stark Bros trees in SW Missouri. When our children and grandchrilden came home for Christmas, they insisted on going to the "instant orchard" to take family pictures. Stark's may have helped us start a NEW family tradition. We will order Stark Bros. blueberries and grape vines for spring 2012 delivery. We could'nt be happier with the service and product we received. Thank you Stark Bros. for helping me continue our family tradition!
On Dec 26, 2011, Stark Brothers Nurseries & Orchards Company responded with:
"On Mar 2, 2012 11:51 AM, Stark Brothers Nurseries & Orchards Company responded with:
And what a wonderful family tradition to have! The Stark family started with only a small apple orchard back in 1816 and continued *their* family tradition for nearly 180 years. : ) We know how exciting it is! So glad we could be a part of it with you. We'd be honored to see pictures should you ever want to show off the beauty of your home orchard. : )
|On Dec 1, 2011, treebird101 Bedford, IA wrote:
I have to say I've been buying from Stark Brothers for 4 years now and am consistently pleased! This company always has great offers and prices and GOOD QUALITY trees. I ordered some blueberries this year and was discontent with the size for a few selections in 1 gallon pots. I called customer service and they apologized for the matter, told me to keep the selections i was discontent with, and refunded my money the next day! I also have NEVER had anything I've ordered from them fail to grow and I've ordered alot over the years. Stark trees grow and grow! For real!
|On Nov 19, 2011, Illini Wataga, IL wrote:
I ordered from Stark Brothers for the first time this Fall - five apple trees and five cherry trees.
On Nov 19, 2011, Stark Brothers Nurseries & Orchards Company responded with:
"On Mar 2, 2012 12:07 PM, Stark Brothers Nurseries & Orchards Company responded with:
10 trees... you've started a mini-orchard! : ) We're so happy to know that your experience was a good one-- thank you for letting us grow with you. Fruit trees and plants have been our pride & joy for almost 200 years, and we love sharing the passion! Please keep us updated on how your apples and cherries fare. : )
|On Oct 13, 2011, Kandi7 Tekamah, NE wrote:
Another wonderful nursery- among the best in customer service and quality- if a plant does not grow for some reason, let them know and they reship, no hassle whatsoever- most of my fruit trees have come from here and i will continue to order from them without any hestitation
|On Aug 24, 2011, pchinski Marion, IA wrote:
Posted on June 18, 2011, updated August 24, 2011
On June 18th, 2011, pchinski added the following:
An update to the progress of the trees on June 18...
The two Korean Giant Asian Pear trees have "died back". A more definitive description: initial leaf and stem growth took place on several (2-3) buds along the whip, but have recently discolored and dried, curled up and no longer exist on the main stem. Thus there is no growth along the main stem or "whip" as it is commonly called.
I had initial doubts for all the trees the first few weeks as a few had no "branches" but were the "whips" and the length of time it took for new growth to appear seemed rather long...
But all trees (minus the two Giant Korean Asian Pears) have had new growth along several "buds" of the whip which I was surprised to see. All trees are still in the self-watering containers. I had to drain out excess water for some periods of time as we had quite a bit of rain and the soil within the containers was rather saturated.
No insect infestations of any sort.
As stated previously, no soil borne diseases since potting soil was used.
Soon our population of Japanese beetles will appear.
No flowers on any branches (not to be expected first year).
The overall "vigor" as demonstrated by the new growth is good, with the exception of the two Giant Korean Asian Pears.
The success rate so far: 7/9 trees surviving.
On August 24th, 2011, pchinski added the following:
An update to the progress of the trees on August 24, 2011....
The two Korean Giant Asian Pears have died. No new growth has returned. The Japanese beetle infestation really took its toll on the leaves of the trees. Insecticide helped at times, but the numbers were so high and their presence so unpredictable, it was difficult to prevent them from consuming the tree leaves.
The stretch of hot, humid weather (approximately three weeks) in July ended up reducing the growth rates, but the recent moderate, average temperatures has spurred new growth.
I will now inform Stark Brothers of the two Korean Giant Asian Pears having not survived early on and reference the timing of the loss of the trees.
Success rate up to this point: 7/9 trees surviving.
On Aug 24, 2011, Stark Brothers Nurseries & Orchards Company responded with:
"On May 23, 2011 11:01 AM, Stark Brothers Nurseries & Orchards Company responded with:
We look forward to hearing about the progress of your fruit orchard! : )
|On Jul 30, 2011, maland Delaware City, DE wrote:
Posted on May 16, 2011, updated July 30, 2011
On July 30th, 2011, maland added the following:
Crazy , Pecan tree sprouted in the third week of july , learn something new everyday.Other trees are still going strong...
On Jul 30, 2011, Stark Brothers Nurseries & Orchards Company responded with:
"On May 23, 2011 10:51 AM, Stark Brothers Nurseries & Orchards Company responded with:
Welcome to Stark Bro's! And thanks for stopping by the Garden Watchdog to leave a comment. : ) All of our trees are grown right here in our orchards, & we take a lot of pride & love in getting them started for you. Every plant & tree that you order is covered by a 1-year warranty, too: should anything not live, *for any reason*, we'll ship you a free replacement.
|On Jul 3, 2011, StevenColorado Englewood, CO wrote:
I have used Stark Bros several times. I don't like that I am not buying local, but that's my only complaint.
|On Jun 25, 2011, ErockRPh Glocester, RI (Zone 6a) wrote:
I'm just starting my first garden this year, so I ordered a 10-pack of Purple Passion asparagus crowns, three thornless boysenberries, and a Raspberry Lover's Assortment (3 each of Heritage, Caroline and Anne) to get started. I was very happy with the price, even compared to my local big-box stores.
|On Jun 19, 2011, cweldon12618 Tyler, TX wrote:
I bought two grafted Paw Paw trees. One has lived and the other has died. I contacted the company and they are replacing the tree this fall. I had no problems getting the replacement tree. They were very helpful.
|On Jun 15, 2011, urbangratitude Clearwater, FL wrote:
We bought our first home 8 months ago,we are in the city close to the beach in Florida,the property has lots of shade trees,not many fruit trees.So looking add more but still being a newbie to this,I searched and searched online,and kept going back to Starks,I have seen many great reviews,a few negatives,but I went ahead and took my chances.I am so glad I did.I got 1 semi dwarf crab apple,1 almond,2 pecans,2 kiwis,2 grapes.My crab apple has only been planted for a week,and its full of new leaves,my almond trees have beautiful buds growing,my grapes are growing fast.I am so happy,I am so pleased.Now,being a newbie,I never seen a bare root tree before,never knew pruning could mean not a single branch left on a tree,so fearing the shock of opening my box,I researched bare root trees and prepared myself,and had I not,I probably would have had a heart attack.I planted these sticks in the yard with love and faith,I knew they were gonna grow beautifully, and they are,right now looking healthy and happy.I can't wait to order a gazillion trees for my yard,I wish I had ordered more this spring...Thank you Starks!!!!!!!!!!!!
|On Jun 10, 2011, spacemanzero Pasadena, TX wrote:
Posted on June 9, 2011, updated June 10, 2011
On June 10th, 2011, spacemanzero changed the rating from negative to neutral and added the following:
Shortly after finishing up my review and posting it online. I was contacted by Stark Bros representative. I am not sure if it was in regards to the original post or if it was just coincidence but I wanted to share it.
The rep wanted to make sure that whatever could be done to help with my concerns was completely taken care of. I did mention that the tree that I wanted was no longer available and was of particular interest to me and that I hoped someone there was able to track it down. Unfortunately this was not the case as the tree was no longer there nor would it be coming back in stock. They did however offer me an alternative. They could ship out a different apple tree that also had two different types on it. The only downside to this was that it was not the original type I wanted and I will have to wait about 5 months to receive the tree. This was acceptable to me and made me feel a bit better that I was not going to have to go shopping around for someone else to get the tree from. They also expressed many apologies for the condition that Hybrid Poplar trees were in and said they would happily replace them if they showed no signs of growth within a couple weeks. They even offered to put another out for shipment, but I declined and said I would give the trees I have a chance to grow.
As I said in my first post, I have all the respect in the world for the customer service. They have taken what seems like a individuals attention to my concerns. Hopefully the problems I have experienced will help to resolve those issues so that future clients may not have to experience them. The customer service is what has changed my feeling towards the whole process.
|On Jun 9, 2011, Pitcom Avondale, PA (Zone 6b) wrote:
Posted on June 8, 2011, updated June 9, 2011
On June 7th, 2011, Pitcom added the following:
Well, i got my replacement. This tree was undamaged, but was not much better than the original that was damaged in shipping. There is zero branches on it. The Harglow and Wislon Delicious trees i bought are whips, and the Wilson is half as thick as my pinky finger. I could have bought whips anywhere. the reason I ordered from stark was because these were supposed to be "supreme" trees professionally pruned. I really wanted to order more trees from Stark bros, especially considering how nice this plum tree is. It already has 6" of new grwoth on all 12 branches. But I feel duped on the apricot trees. The only reason i am not giving a negative is because of this plum tree. I will however be calling Stark bros to give some feedback.
On June 8th, 2011, Pitcom changed the rating from neutral to negative and added the following:
After talking to customer service at Stark bros, I have decided to change my opinion on my order. The customer service rep, was nice, just as the last time. She stated that I should have received well branched trees, which fit their description as "supreme", and the only reason she could think as to why I did not, is because there may have not been any left. If this is true, then the vendor should have contacted me, to let me know of the situation, and asked if i wanted to cancel the order, or receive whips. They offered no resolution, and in my view Stark bros does not stand by their product. When you buy something online and are given a clear description of what that item should be, you do not expect to receive anything other than what you ordered. If all of my trees were as nice as the plum tree, I would be ordering a dozen more next season. But as it stands Stark bros has lost my business and any recommendations i would give to friends.
On June 9th, 2011, Pitcom changed the rating from negative to neutral and added the following:
I wanted to thank Stark bros for responding and addressing the issue that I had with my order. Once again, the Customer Service was top notch, and it was a pleasure to converse with them. I declined accepting a refund, as i intend to keep the trees.
After talking to the Manager, I was informed that NOT ALL varieties of the premium trees will have branches. It was explained to me that I may have received one of these varieties. It was also explained, that perhaps in the future, the website may indicate this to be the case with the premium trees. In my view, that is false advertising, when it clearly states on the website, that the trees will be well branched and professionally pruned. There is no excuse to justify trees that are sold as supreme and do not come that way. The way I see it, they sold all of their nice supreme trees, and they shipped out the ones that they had left in stock. I bought over 20 trees this spring from various vendors, and every single, plum, apricot, and apple tree had branches on them, except the Stark bros apricot trees.
I think the customer service at Stark Bros is top notch. I appreciate the time they took to try and rectify my problem. This shows me that they care about their customers. I hope the whips, and the nice plum tree I have grow well. if they do, perhaps I will try a second order with this company based on the good customer service they have shown.
On Jun 9, 2011, Stark Brothers Nurseries & Orchards Company responded with:
"On Jun 8, 2011 8:21 AM, Stark Brothers Nurseries & Orchards Company responded with:
We do state that our "supreme" trees will be well-branched, so we take full responsibility for giving you that expectation. Your disappointment is completely understandable! : ( Our Customer Service Manager has looked into your situation personally. Humans err, and we do have people filling and packing each and every order sent to us. Since we sent you unbranched trees when you paid for well-branched ones, we take full responsibility! And we sincerely apologizing for not meeting the very expectations we gave you.
|On Jun 7, 2011, gracesplants Howell, MI wrote:
Posted on May 20, 2011, updated June 7, 2011
On May 20th, 2011, gracesplants added the following:
What is more positive than positive????---OUTSTANDING!!! The Harglow apricot, the Methley plum, the Starking Delicious plum and the Jaclyn raspberries are leafing out beautifully. Customer assistance is AWESOME! They have answered all my numerous questions politely, helpfully and pleasantly. Everyone who I have been in contact with has been wonderful. Again, thank you Stark Bros.
On June 7th, 2011, gracesplants added the following:
Stark Bros.---you are Wonderful!! I just planted the Candy Crisp apple this morning. The tree arrived superbly boxed but the wet shredded paper that usually covers the roots had come off and left the roots dry ( I must point out that this is an anomoly, not the norm). I immediately placed the tree in a bucket of water, and, soaked it overnight. This is my testament to an EXCELLENT tree: The tree is 4.5 ft tall with 7 pruned branches and a 8-in wide by 12-in deep root system. After soaking the roots were moist and pliable. The GREAT kicker was that 22 green leaf buds sprouted in the time the tree soaked. NOW THAT IS ONE HECK OF A TREE!
On Jun 7, 2011, Stark Brothers Nurseries & Orchards Company responded with:
"On May 23, 2011 10:36 AM, Stark Brothers Nurseries & Orchards Company responded with:
You are so welcome! Your fruit tree selection sounds delicious! Thanks for letting us know how your plants are faring, & please feel free to contact us anytime if you ever have questions or issues. : )
On Jun 8, 2011 1:30 PM, Stark Brothers Nurseries & Orchards Company added:
|On May 27, 2011, ashmeadskernel Indianapolis, IN wrote:
Stark Bro's has one of the widest selections of fruit and nut trees I have found. Unfortunately, they don't have some of the harder to find varieties I am most interested in. Cool thing about them is their website, ease of ordering and the fact they sell supplies as well. I wouldn't hesitate to buy from them again.
|On May 11, 2011, pinecarr (Zone 5a) wrote:
I started a small home fruit orchard 3 years ago, and have ordered fruit and nut trees from Stark Bros ~6 times since starting. Most of the trees I have gotten have done very well, and I have been happy with them.
|On May 6, 2011, sunsign5 Ipswich, MA wrote:
Ordered a rose bush shown in stock. Didn't know it was not available until 2 weeks later when I called to inquire about the estimated shipping date.
|On May 5, 2011, wigswest Birmingham, AL wrote:
Ordered multiple peach and apple trees a few months ago. Was scared when barerooted sticks arrived, as I've had bad experiences with other companies. However, all plants are flourishing now, and within just a couple of months of leafing out, are multibranched and happy.
|On Apr 25, 2011, johnr112 Hammonton, NJ wrote:
Ordered 52 dwarf fruit trees in January 2011 for Mid March delivery. Trees arrived in 3 strong boxes and inside the trees were well wraped in plastic and the roots covered with damp shredded paper. The trees were well rooted and many were branched. As of April 25, 2011, 100% are sproulting nice green growth. I have to say, I'm quite impressed with their trees. It had been cold here for awhile and nothing was happening, but as the weather warmed, the trees budded and popped nice green growth. A couple of 2-n-1s even have flower buds. I will definatly buy from Stark Bros again.
|On Apr 19, 2011, suburbanprairie Omaha, NE wrote:
Ordered one Cortland semi-dwarf apple tree last spring (2010) just to try them out--my first time ever planting trees, so I was surprised to see the whip. My husband thought I was insane, sticking what looked like a bare branch in the ground, but over the summer, it grew, and branched out, and wintered nicely. This spring (1 year from planting), it's leafed out and is healthy as can be. Don't be scared off by your whips!
|On Apr 15, 2011, greenman115 Ringtown, PA wrote:
I just received my second order from Stark Bros, the previous order was last fall. On a whole I would have to say that their prices are somewhat "salty", especially for their "supreme" class of trees which upon examination seem to be the same size as standard trees from other nurseries. But on the other hand I suppose you get what you pay for - both orders shipped extremely fast, trees all had great root systems, the potted trees were very nice (especially the paw paw's which are often very small from other companies), and freight was free due to the size of my order. All trees from the fall and spring order are starting to bud - all in all a good experience. Thank you!
|On Apr 7, 2011, jwy12 San Marcos, TX wrote:
So far so good- background: Hi I am a pretty advanced Gardner and use mail order catalogs about 4-6 times a year
|On Apr 6, 2011, loustrk Hoboken, NJ wrote:
I just received my order today, April 6th. one peach and one cherry tree. I was a little mad at 1st because my order was to be shipped
|On Mar 28, 2011, badcyclist National City, CA wrote:
Posted on March 26, 2011, updated March 28, 2011
On March 28th, 2011, badcyclist added the following:
Thank you for your thoughtful and constructive response to my critical review. If I had received your response to my initial inquiry to customer service, I would have been a lot happier-- or at least I would have been reassured and at least somewhat mollified.
I went back and checked my records, and I ordered the $22 standard trees, not the supreme trees. That said, both promise professional pruning, not whips. The trees I ordered were the Cinnamon Apple and the Chenango Strawberry (the Chenango was on sale).
I am absolutely willing to see how the whips do, and I definitely appreciate that you will replace them if I am still dissatisfied within a year.
It still irritates me when I look at them, because they just are so pitiful compared to my other young apple trees. But maybe in a year, who knows? Even under the best of circumstances, however, it is going to take years before they amount to anything.
I do think that your company should be more honest in its description of what you send. If you are going to send whips instead of properly pruned trees, you should say so.
Alternatively, if I received whips when I should have received professionally pruned trees (as your website clearly promises), then I think that your customer service department should step up, admit the screw-up, and send proper replacements.
Thank you again for your helpful response-- it makes a difference to know that you are listening.
On Mar 28, 2011, Stark Brothers Nurseries & Orchards Company responded with:
"On Mar 28, 2011 7:50 AM, Stark Brothers Nurseries & Orchards Company responded with:
It's always disheartening to read a negative review here on the Garden Watchdog, but we do appreciate you stating your honest opinion about your Stark Bro's experience. Without this kind of insight, we do not have the opportunity to correct our mistakes or make changes for better service to our customers. Sincerely: thank you.
|On Mar 19, 2011, volleypc Tupelo, MS wrote:
I normally try to buy from local nurseries, but I could not find a source where I felt comfortable with the labeling.. I was afraid I would end up with standard as opposed to semi dwarf, etc. So, I turned to the net and after considerable planning and research I ordered 27 trees from Stark Bros... Apple, Peach, Pair, Cherry, Plum, Almond, and Paw Paw. I received the order around Feb 19th and had them in the ground the next day. Now, one month later, I have growth on all trees except for the Paw Paw (I think they will still be fine). The Almond Trees and Apple Trees where even better than I expected and the Peach, Pair, Plum, and Cherry I would rate a 8 out of 10. Most of the trees I would give a ten, but I had two that were a little smaller than I expected, but they seem to be doing great so no complaints from me. They were well packaged and arrived a couple of days ahead of schedule. I will order from them again next year.
|On Mar 17, 2011, SLuangkhot Alexandria, VA wrote:
I just received my small order of 25 strawberry plants and 3 raspberry canes. Everything was still moist, packed well with moist paper, and most of the strawberries were showing signs of sprouting already! Thank you Stark Bros! I'll update with the progress of my plants. The raspberries go in the ground tonight and I've made a bunch of hanging baskets and one patio pot of strawberries... can't wait!
|On Mar 8, 2011, adc03 Wharton, TX wrote:
Placed small order for just three Prime ARK 45 Blackberry plants...Received them in 5 days by UPS.
On Mar 8, 2011, Stark Brothers Nurseries & Orchards Company responded with:
"On Mar 15, 2011 8:12 AM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for your feedback! Just checking in to make sure you were able to contact our Customer Service Team successfully. Please know you are always welcomed to contact us via phone, email, Facebook or Twitter. :)
|On Mar 2, 2011, inasue Guthrie, OK wrote:
Yesterday, UPS delivered a surecrop and blackgold cherry tree to my house. When it arrived I noticed one of the boxes was bent in the middle. After opening it I discovered the blackgold cherry tree was broken in half and the trunk was split below the break.Immediatly I e-mailed Starks to explain what had happened and to see what could be done about it because the tree was still plantable but about 3ft. shorter. The people at Starks got back to me within 1 hour and assured me that even though it was not there fault (they didn't bend the box in half)they would be sending me a new tree asap. By the way, both trees had large root systems and appeared to be healthy As far as I am concerned I will be ordering from them again.
|On Mar 1, 2011, thshadow El Paso, TX wrote:
The customer service is exceptionally. I ordered several trees and strawberries. The trees arrived on time almost to the estimated day in excellent condition. I ordered several cherry trees, a miniature peach, and a pear tree. All arrived in great shape minus one of the cherries had a slightly broken branch from shipping. I say branch but since they pre-prune the trees it is more like a smaller lower pruned branch as the rest is well pruned for shipping. Anyway seems no harm done. I have planted them all and will update after the growing season as to how they are doing but from the ordering experience, to the follow-up postcard a week after they arrived you can tell they take customer service very seriously. I am very pleased with them and would highly recommend them to anyone without reserve.
|On Feb 26, 2011, honesteyes Fort Worth, TX wrote:
I recently ordered a premium dwarf golden delicious apple tree from them. It arrived quickly, the roots were wrapped well and still very moist. The tree was long, and pruned before shipping. It has a very straight shape. I just planted it recently so I don't know how it will grow yet but I would be very surprised if it wasn't a healthy tree. Also I thought their prices were reasonable and when I spoke with a customer service agent before purchasing she was very helpful. I could definitely order from them again!
|On Dec 14, 2010, eskarp Albuquerque, NM wrote:
I've been quite pleased with Stark Brothers. Their trees arrive in good condition and all but one has flourished for me. The one exception (a dwarf Moonglow pear) I suspect is dying of New Mexico caliche rather than a nursery problem since it had been healthy for four years after I planted it and only last year developed problems (leaf fall, failure to thrive, etc.).
|On Nov 11, 2010, bryana Albany, NY wrote:
I have ordered 2 apricot, 1 peach, 3 plum , 2 Asian pears and 1 sour cherry.
|On Aug 29, 2010, coolmornings79 Trinity, AL wrote:
I have ordered many fruit trees from Stark Bros throughout several years. I am very pleased with the service and quality of trees they offer. While most grew well, the few trees that have been lost were promptly replaced. I plan to order more next planting season. Thanks for the great service!
On Aug 29, 2010, Stark Brothers Nurseries & Orchards Company responded with:
"On Aug 31, 2010 8:32 AM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for the encouraging words! We're glad you hear your fruit trees are doing well, and that our replacement policy met your satisfaction. If you ever have any questions, you know how to reach us! And if it's more convenient, you can shoot us questions on our Facebook Wall, as well.