Comments regarding Stark Brothers Nurseries & Orchards CompanyClick here to return to Stark Brothers Nurseries & Orchards Company's listing.
|On May 21, 2015, furrybill2000 Cape Neddick, ME wrote:
Posted on May 7, 2015, updated May 21, 2015
On May 21st, 2015, furrybill2000 added the following:
So as it turns out you can call FedEx to refuse a shipment and have it turned around from wherever it might be. No need to sit at home all day Saturday...Stark may want to update their customer service rep training to reflect this...
Once Stark knew the package had been refused they refunded my money, have to give them credit for that.
Then I got an email telling me I was getting a $25 certificate for my next order. Today a catalog arrived with the certificate. Knowing that I won't do business with them any more and knowing that they would continue to kill trees by sending me endless catalogs, I called to delete the account. I was told that this is not possible. Yes, they will stop sending catalogs [doubtful] but they REFUSE to delete my personal information from their database.
Plus ca change...
On May 21, 2015, Stark Brothers Nurseries & Orchards Company responded with:
"On May 8, 2015 10:07 AM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for leaving your feedback here regarding your recently shipped orders. We take all reviews to heart, as this is our opportunity to improve our service and your experience going forward.
|On May 16, 2015, tallenmorgan Mount Juliet, TN wrote:
I ordered from Stark Bros. because of the generally positive reviews here on Dave's Garden. I have had many bad experiences with mail order garden suppliers and am very leery of ordering by mail.
|On May 15, 2015, lwbuchholz Manhattan, MT wrote:
I ordered from Stark last year and the trees came through wonderfully. However they didn't make it through the winter and I contacted them and they promptly sent replacements! I will continue to order from them and recommend them to anyone else who wants what they offer.
|On May 10, 2015, MattW1969 Fremont, OH wrote:
Have ordered from this company two years now, bare-root, as well as potted. When ordering from them, I have learned that a couple of plants won't make it, so I tend to order a couple more of each. When I have contacted customer service, they are pleasant to work with and will reimburse up to one time for any plants that don't make it.
|On May 7, 2015, elizabeth976 Chilton, WI wrote:
I ordered plants from Exciting Gardens on April 11, and I ordered from Burpee and Stark on April 24th. Stark promptly shipped my order (within three days), and the plants arrived packed nicely, and looking quite healthy. Was able to get everything in the ground right away, just in time for warmer weather and a rainy week. Buds are developing on my trees, and strawberries are leafing out nicely, already. Quite pleased with both the shipping speed, and condition of the plants/trees. Have also ordered in the past from Stark, with no problems. (True that trees' branches are mostly removed; but they seem to branch out just fine afterward.) My orders from the other two companies still haven't shipped--I'm hoping they decide to before we start getting hot, dry weather. I will order from Stark again, in the future.
|On Apr 27, 2015, hgusa Whittier, CA wrote:
I've just planted them, so hopefully they grow it it turns out ok in the end. I like the varieties of fruit trees available, but the "professional pruning" is a horrible misnomer! The trees were not pruned! The branches were all cut off. I bought 8 bare root fruit trees, 3 of them have 3-4 branches about 3 inches long, the other trees were straight sticks. On the website they say something like: "don't worry about pruning during the first year, we've taken care of that." All they have done is make the trees branchless and easy to ship. 9 trees, 3 grape plants and 24 raspberry plants were jammed into two 9 x 9 inch boxes. No branches at all. I even ordered the "supreme" trees, wanting to get these things growing as quick as I can. This whole first year will be used to try to get a few branches on, which I will then need to prune to what it was supposed to be like upon arrival. Super lame. My suggestion: shop elsewhere.
|On Apr 20, 2015, bckkiller1 Lexington, VA wrote:
I have no problem with this company who ships appropriately sized bare root product and anyone who calls them a stick thinks that's Lowes root bound trees are a good product.
|On Apr 15, 2015, RichfromNH Nashua, NH wrote:
I've had nothing but great experiences with Stark Brothers. My great grandfather planted the old family orchard through them almost 100 years ago and today I'm proud to use them for the vast majority of my trees and plants.
|On Apr 9, 2015, tannatforlife East Setauket, NY wrote:
I ordered a dwarf meyer lemon tree toward the end of this winter. I was told it would ship on March 22. It did not ship. I called the company and was told it would ship on March 31, due to weather conditions in my area (I am located on Long Island in New York). I can understand that of course, as we had a harsh winter. But now it's a normal spring temperature and Stark continues to use temperature as an excuse. I emailed the company and was told it would ship early this week and I'd have an email confirmation informing me. Nothing. I called 2 days ago to check the order status and was told it would ship yesterday and I'd have an email confirmation yesterday to inform me, and the customer service person guaranteed it would be shipping yesterday. Obviously it did not. I have heard several times recently that this is how Stark has been conducting their business. 4 times they changed my delivery date? Not acceptable, and each time I speak with them, they act like I'm the one who is wrong. There are no excuses now - the temperatures are fine for shipping the plants, and I have already decided that whether the plant is in good condition or not upon arrival (if ever), I will never be placing another order with Stark again, nor will I recommend this company to anyone else. This is among the worst customer service I've experienced, and I have ordered trees/plants online before from other companies and have been satisfied.
|On Apr 8, 2015, PoorWolf Melody Hill, IN wrote:
After a physical condition limited my gardening ability and budget, I was able to justify one more order from Stark. I ordered 6 dwarf supreme fruit trees, with the website stating professional pruning was included as a free service. After several years of buying from Stark with great satisfaction, what I received were 6 odd "clubs". Dwarf Supreme is described as 4-5ft stock, professionally trimmed, what I received were best described as clubs, 2-3 ft bare root, trunk only, with all branches cut to the trunk. Disappointed after years of satisfaction, I called to complain, and to their credit, Stark Bros immediately reshipped the entire order, but out of 6 trees again only 1 had any branches, and out of 4 branches 2 were broken off. With a scratch test, most seem to have promise of survival, but it will be at least 4 to 5 years for them to have any sort of branching structure, let alone blooming or any fruit production. The trees were literally pruned to death, seemed that 6 trees had all possible branches cut off only to fit into 1 box, rather than ship in two or three boxes. I spoke to Carla, a polite, most helpful customer service employee that reshipped the order and I received it in only 3 days, but again, pruned to death, with 6 trees received and only 1 with any sort of branch structure. It was easily seen that several large branches had been cut off each tree, apparently with a SawsAll, to fit the entire order in one box, leaving a 2 1/2 ft bare root tree with an also trimmed 3-4inch trimmed root structure just buzzed off. I hate so much to leave a negative review of Stark Brothers after years of doing business, but feel the need to urge others to not put on their boots and be ready to plant their order when it's received. I have 5 trees in the ground that seemed to be ready to plant, and the rest are in flower pots on my patio to be pampered and encouraged to grow, not what I expected for "Dwarf Supreme" prices from Stark Brothers. A few are trying to break dormancy, with small buds, but the rest show no promise after a week in ground. I hope for the best, and can't complain about customer service, but I strongly urge Stark Brothers to STOP the drastic pruning, and ship in 2 or 3 boxes if necessary, just to send products worthy of their name.
|On Mar 27, 2015, Dsnider2006 Grant City, MO wrote:
I've ordered from Stark's 3 times now, once back when it was Miller Nursery. I've had really good communication and good to excellent quality plants each time.
|On Mar 15, 2015, fred40 Middletown, NY wrote:
Stark is now the my preferred company to order from, it just makes life easier. Here's what I've experienced- they have a great variety, their prices are reasonable, the quality is exceptional, and their service is amazing. Almost everything I've ordered from them was healthy and sprung to life after planting, and those that didn't- just give them a call and they'll send a replacement without any hassle. Last year a dwarf peach tree didn't make it, I called and they said a new one would be shipped next season- but they only had that version in standard this year, and Brenda sent me an email about it, and without any fuss added a different variety dwarf (that I liked) to my incoming order this year.
|On Mar 14, 2015, cjparker Kennewick, WA (Zone 7a) wrote:
Posted on April 11, 2013, updated March 14, 2015
On March 14th, 2015, cjparker added the following:
As always, another great experience ordering from Stark Bros. My mini-orchard is in full bud, and all trees are beautiful and healthy. Great communications.
|On Mar 14, 2015, cajunmark Denham Springs, LA wrote:
I live near Baton Rouge, Louisiana where the weather can be rather intense in the summer. I ordered 11 different fruit and nut trees from Stark Brothers in the spring of 2013. Everything was fine until i planted these plants in the ground. i followed all the directions but i think the heat and humidity from Louisiana got the best of these plants. Of the 11 plants only 3 are left and 2 are barely surviving. My brother planted one of the apple trees across town and it is doing well. I dont know that it is Starks fault or just the area that i live in.
|On Feb 28, 2015, Javerezii Lady Lake, FL wrote:
Nice people. Wonderful trees. Good service. Fair price. What else could I ask for. Thanks, J.A.jr
|On Jan 5, 2015, BeamonHill Ozark, AL wrote:
I've never had one second's trouble from Stark Brothers. I have had a couple of trees that didn't make it and both times they sent replacements without any trouble at all, shipped free.
|On Dec 20, 2014, josh72 Three Rivers, MI wrote:
I was a little surprised to see the number of negative reviews for Stark Bros given my extremely positive experience. I have tried ordering from several nurseries thinking I could get as good of quality at a lower price and ended up coming back to Stark Bros every time. I have ordered everything from blueberries, grapes, and raspberries, to fruit, nut, and flowering landscape trees. I can't say that I have had one bad experience and have been delighted with the quality of product I received. I don't waste my time with other nurseries anymore.
|On Dec 1, 2014, genbap Risco, MO wrote:
I have purchased many plants from Stark Brothers nursery with great satisfaction. I would recommend them to anyone. Plants are always well packed and delivered in a timely manner by FedEx. I have been very pleased with the instructions and the results. They are without a doubt my go to plant company.
|On Jul 28, 2014, troman1973 Bellwood, NE (Zone 5a) wrote:
I wouldnt have posted negative other than the customer service I received at the end. I ordered a Cherry Tree, A locust and 6 raspberry plants. The trees came healty enough, a bit small for the price I paid, the both of my trees are alive and seem healthy. That is all I ask from mail order I dont expect huge trees.
On Jul 28, 2014, Stark Brothers Nurseries & Orchards Company responded with:
"On Jul 28, 2014 1:44 PM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for leaving your feedback here regarding your bare-root raspberry plants. We take all reviews to heart, as this is our opportunity to improve our service and your experience going forward.
|On Jul 23, 2014, jbf16falcon Owasso, OK wrote:
In 2013 I placed an order 976465 with Stark Brothers for two grape plants "Somerset Seedless". This year the vines had grapes and every grape has at least two large seeds in them. So either Somerset was really not a seedless grape or they supplied the wrong grapes. I e-mailed them about the problem several days ago (twice). They have evidently decided to ignore my e-mail. It would be nice and only fair to hear from them and either get replacement "seedless" grapes to take the place of these or a credit. At this point I have to say my experience is ***NEGATIVE*** due to misadvertised product and unresponsive customer service.
On Jul 23, 2014, Stark Brothers Nurseries & Orchards Company responded with:
"On Jul 28, 2014 12:55 PM, Stark Brothers Nurseries & Orchards Company responded with:
We apologize that you did not receive a timely response to your inquiry. Our customer support manager has replied to you as of last week in regard to your seedless grapes developing seeds. We hope the information you were provided helps alleviate your concern about the product. We apologize again for the delay in response and hope our customer support team can work with you to improve your experience as our customer.
|On Jul 18, 2014, birchoil Ashburnham, MA wrote:
6 years ago I ordered and planted 3 Heartnut trees from Miller's Nursery. It was listed that they would produce in 3-5 yrs None of these trees have ever produced nuts. Stark Brothers, who now own Miller's, refused to take any responsibility for these infertile trees and would not give me a credit or refund.
|On Jul 9, 2014, rayerne Newfane, VT wrote:
We love Stark Brothers! Great products, great customer service, and they do honor refunds. My go-to plant nursery company.
|On Jul 5, 2014, firehawkv Mc Arthur, OH wrote:
I have ordered many plants from many companies. After several years and probably a couple thousand dollars spent, I'd say that stark bros plants are the most consistently healthy when they arrive and the healthiest as they grow. They also arrive at the correct time to be planted (which has been a problem for me with a few other nurseries). They tend to be a bit higher priced than other nurseries. But in exchange you get better customer service, plants sent more reliably at the time they should be planted and healthier plants.
|On Jun 30, 2014, iculov Meriden, CT wrote:
Posted on June 24, 2014, updated June 30, 2014
On June 30th, 2014, iculov changed the rating from negative to positive and added the following:
They answered my emails after a few days and refunded the total amount. They wanted me completely happy with my purchase. I would order from them again.
|On Jun 16, 2014, bookworm07 Pacifica, CA wrote:
Purchased the 2-in-one Cherry tree, 25 pack of strawberries and a bareroot raspberry.
|On Jun 15, 2014, JanetLNC Charlotte, NC wrote:
I recently purchased two fruit trees (2 on 1 plum, 4 on 1 antique apple) from Stark Bros and so far I am fairly pleased with both specimens. Both trees have started leafing out and seem to be doing well. I do have a few minor complaints, mostly slow response to email (usually 3-4 days, however they did send a coupon as an apology), and the fact that the grafted varieties on my plants were not labeled. In addition, the company was not able to tell me definitively what type of rootstock my trees are on (i.e. my apple could be m7 or bud118). However, the price and quality of their products are great. Overall, I've had a pretty good experience with Stark Bros and I will probably be purchasing some berry plants from them in the future.
|On Jun 9, 2014, blueridger Fletcher, NC wrote:
I ordered four trees from Stark Brothers which shipped Nov. 11, 2012. Three of the trees, an apple, a pear and a cherry put out a little growth the first year, but it was obvious that the other apple was not doing well. I called their customer hotline, and was told that sometimes it takes the apple trees more time to get established, so I left it alone, continued watering etc.. I didn't see any life from it over last summer or fall. This Spring it became obvious that the tree was completely dead. I called them back today, and was very rudely told that I could not possibly get a refund from something which shipped in 2012 despite what I had been told in the summer of 2013.
On Jun 9, 2014, Stark Brothers Nurseries & Orchards Company responded with:
"On Jun 9, 2014 1:20 PM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for leaving your feedback here regarding your apple tree. We apologize that you feel dissatisfied with the response from our customer support team regarding our limited warranty. Our Promise of Satisfaction states that you are eligible for a free one-time replacement -- or a refund of your full purchase price (if you don't want a replacement) -- as long as it is requested within a year of delivery.
|On May 30, 2014, Johnaw Princeton Junction, NJ wrote:
excellent plants and service. I have ordered, apples, peachs,.grapes,blueberries, and pawpaw. They seem to arrive on Sat. for some reason when I' m home to plant !
|On May 29, 2014, littlebunnyfufu South Sumter, SC wrote:
I have a very large acreage property with five separate fruit orchards with over 150 trees, a half acre blueberry patch, a half acre strawberry patch, and several acres for general vegetable gardening/extensive corn patches.
|On May 29, 2014, Dmykula STONE RIDGE, NY wrote:
|On May 24, 2014, Kbearda Oak Harbor, WA wrote:
Posted on April 21, 2014, updated May 24, 2014
On May 24th, 2014, Kbearda changed the rating from negative to positive and added the following:
After this review, within hours actually, StarkBros responded here, and sent me an email apologizing for the issues and sent a $25 gift certificate. On top of that my other plants shipped almost immediately.
Once everything arrived a few days later I must say I was rather unimpressed with the packaging. The elder berries and gooseberries were stuffed into a bag with a few damp newspaper clippings around the roots and were looking fairly dried out, the boysenberries looked sick, and the strawberries had nothing protecting their roots. I planted them all anyway since upon scrapping them I could see there was still green.
And oh my, the transformation. I am still in shock at how quickly all the berries took off! The elderberries especially are looking gorgeous! The boysenberries needed some love and serious tlc, but they're also looking fabulous now. I truly expected this to be a total bust and an expensive learning experience, and now I am very happy I ordered from here. I'm fairly convinced the issue I had over the phone was an anomaly, admittedly a very rude and upsetting one, but none-the-less an anomaly. And while I wasn't impressed with the packaging, I cannot in any way argue with the health and vigor of the plants I received!
After seeing how well the rest of my berries were doing, combined with the very kind help after my review here I decided to go ahead and try ordering some honey berries. After all, they were nearly free. This time, everything shipped right on time, no hiccups, and the plants arrived looking fabulous. Can't wait to see how well these babies grow up! (and to make some honey berry wine.)9
On May 24, 2014, Stark Brothers Nurseries & Orchards Company responded with:
"On Apr 21, 2014 4:57 PM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for your feedback and for sharing your experience here. We dedicate ourselves to providing quality product and service to all of our customers, and it is something we take seriously. It is our goal not only to meet, but to exceed your expectations, and we would like to sincerely apologize that this did not happen.
|On May 7, 2014, ndboy Bellwood, NE wrote:
I ordered a Cherry Tree, A shade tree and 6 raspberries from them. The trees were packed well, although some of the papers surrounding the roots was off. I liked that they pruned my Cherry tree so I didnt have too. It was a good size, with buds swelling. The shade tree was in a container with a bamboo shoot holding it straight. The tree doesnt show really any life, but it might be just trying to come out for spring. The raspberries seem to also be alive. The roots on them were very long and thick. Customer service has always treated me very well anytime I called. I hope everything I planted survives, I am not sure what kind of guarantee they have?? If everything survives I will definitely order again from them. First time ordering here. I also ordered from Gurney's and their trees died on me and were not half as nice as these.
|On May 4, 2014, Trinacria Stony Brook, NY wrote:
I don't often go through the trouble of leaving reviews, but as I order more plants through the mail and realize others rely on such reviews or bbb ratings or whatever, I should say the following: I have now ordered from Stark Bro's 4 separate times over the course of the past 3 growing seasons, and each time I am at least satisfied, and recently impressed. I've ordered fruit trees, several fruiting shrubs, and strawberries. My most recent order this past week was several small 2-year old blueberry plants, and they arrived larger and more vigorous than I had hoped. The trees I ordered last season (American persimmon and fig) arrived healthy and are still doing extremely well. I was surprised to see some negative experiences because I can say with a good deal of confidence that Stark has reliably delivered for me.
|On May 3, 2014, Kellythefoot Opelika, AL wrote:
Ordered a winter banana apple tree and two elder berries. At first they pushed my order back saying my ground was not ready to plant yet I live in alabama and ground has been above seventy for a month. Then I called and they changed my shipping. Upon arrival I get my banana apple tree and elder berries and they all have ten to fifteen spots where the bark was cut to see if they were alive which is a joke if they had any horticulture skills this would not be needed. The roots were hanging out of the the bottom of the box and were dried out. The winter banana apple tree was one vertical whip with no branching when I called to ask how such a old company is still in business when they ship such subpar plants this is what she told me word for word( some trees don't develop branches in two years of growth would you like me to send a replacement) so I said yes then she said( that is not the quality of plants we send out but if I send another tree it might not have branches either) I don't know about y'all but it seems kind of weird that if that is not the usual quality that you would send out why would my replacement be just as bad as the first. So finally the gave me a refund on my apple tree and if these elder berries are damaged by the green house people cutting on them to make sure they are alive. So probably gonna be calling them back soon for another refund. So only thing positive about this company is there not afraid to give your money back on these subpar plants. So needless to say my days of doing business with such a joke of a company are done before it ever really got started
On May 3, 2014, Stark Brothers Nurseries & Orchards Company responded with:
"On May 6, 2014 10:30 AM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for informing us of the condition your shipment arrived in, and we regret any inconvenience this experience has caused you. We know that the packaging is important in shipping living product from us to you, and we take these issues seriously. If you managed to take any photos of your shipment like this, we would be grateful if you could send them to us via email at firstname.lastname@example.org so we can address how to avoid this happening in the future.
|On Apr 29, 2014, Resset567 Englewood, CO wrote:
I've ordered a total of 6 fruit trees from this company in three separate orders; all have established and grown well. I wish Stark would provide online information about the type of grafted root stock used for their semi dwarf and dwarf trees (allow gardeners to assess fit with their soil, regional root diseases, etc.) so I don't have to call, but other than that, I like everything about this company.
|On Apr 29, 2014, Kitty_T Arvada, CO wrote:
I've ordered fruit trees from Stark Bros in both of the last 2 years, and each time I've been very pleased. Both times the trees have arrived in good condition, with good root systems, and they have been packed carefully and well for transit.
|On Apr 28, 2014, naturegirl85 Skaneateles, NY wrote:
I'm really surprised at the number of negative experiences! I ordered 11 fruit trees and 1 fruiting bush from them in February. They had originally planned to send them to me at the end of March. They did delay sending them to me, which I was grateful for. The weather in central NY has been miserable (very cold and wet (snow & rain) for spring). I did receive the trees last week. I was as pleased as could be as to the condition of the trees when they arrived.
|On Apr 26, 2014, chrisp123 SAGLE, ID wrote:
I have to say I am surprised to see the negative comments here especially with customer service. they have always been helpful and friendly with me. I ordered from them in 2013 twice and again this year.2013 contender peach blushing star peach goldcot apricot and a halls hardy almond. the two peach did great growing about 21/2 ft last year and have buds on them now. the apricot is doing good also despite deer getting in my yard and eating most of the leaves off it and all but a couple leaves off the almond plus what looked like a possible almond. the almond had quite a few blooms not long after planting. I was impressed with these trees. I also ordered a butternut that has done ok as well. unlike some of the comments here they shipped my stuff black berries sure crop and hardy giant pecans and English walnut early this year.so far everything is looking ok except the black berries as the weather has turned cold again low to mid 20s at night. iv'e been covering them but I don't know we'll see. also as a side note I used their tree pep stuff on the trees last year and this year when I planted them. the English walnut seedling wasn't as big as I was hoping but I would definitely order from them again. I also noticed they supply a big northwest coast university with some of their plants. this was the best company I ordered from last year out of 6.
|On Apr 25, 2014, avery1pj Chase, MI wrote:
Posted on April 24, 2014, updated April 25, 2014
On April 25th, 2014, avery1pj changed the rating from negative to neutral and added the following:
I changed my rating to neutral from negative because the company reached out to me and offered a resolution that I think is acceptable, and that is all I wanted :-) I will change my neutral rating to positive if i get some awesome looking plants, and I am sure I will. I'll keep updating. Thank you.
On Apr 25, 2014, Stark Brothers Nurseries & Orchards Company responded with:
"On Apr 25, 2014 11:08 AM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for leaving your recent feedback here and we apologize that your experience with Stark Bro's was not a satisfactory one. We are dedicated to providing quality product and service to our customers, so we take all feedback as a learning experience in order to improve our efforts going forward.