Comments regarding Stark Brothers Nurseries & Orchards CompanyClick here to return to Stark Brothers Nurseries & Orchards Company's listing.
|On Mar 16, 2016, Todd79 Springfield, MO wrote:
This was my second of what I thought would be many orders with Stark Brothers, but unfortunately it will be my last. Lackluster customer service, inadequate communication, and inaccurate shipping estimates. They bumped my shipping arrival date not once but twice and we're not helpful via phone or email. This is a big deal when you have to take time off work to get trees in the ground. Stick to a shipping arrival date or at least let the customer know when you cannot. I checked all items for arrival date before the purchase and made many selections based on that information. I was sent an email with the shipping date and order confirmation. Then as the time approached I called to verify the date only to find that the date had been bumped (no reason given) and the person told me they didn't have record of the shipping arrival date in my confirmation email, the new date was the only one they were aware of - they were less than helpful. Next, I rearranged my schedule as much as I could and emailed to ensure the new date would stick. I have not received a meaningful reply to the email and when I checked online today my order shipping arrival date had been bumped again - and yet again I was not notified. I cancelled my order and emailed the company again. Their plant stock is good from my experience but their customer service is terrible and their shipping apparently is like guessing the weather forecast - not accurate.
|On Feb 15, 2016, clhtjh Spring Lake, NC wrote:
Posted on February 15, 2016, updated February 15, 2016
On February 15th, 2016, clhtjh added the following:
I forgot to add....
This was no small order.
- Sweet & Tart Cherry Tree Collection Supreme Dwarf
- Mango Pawpaw (Grafted)
- Ichi-Ki-Kei-Jiro Asian Persimmon (Grafted)
- Sunflower Pawpaw (Grafted)
- NC-1 Pawpaw (Grafted)
- Sharpblue Blueberry
- 6 Kiowa Blackberry
- Robada Apricot Dwarf
- Celeste Fig Select
- LSU Purple Fig Select
- All-In-One Almond
- Blue Velvet & Blue Moon Honeyberry Plant Collection
- Big Lifeberry® & Sweet Lifeberry® Goji Berry Plant Collection
- Jubilee Blueberry
- O'Neal Blueberry
|On Jan 28, 2016, Vissara Portland, OR wrote:
Posted on February 13, 2015, updated January 28, 2016
On January 28th, 2016, Vissara added the following:
Stark Brothers seems to feel the need to continue their pattern of vile service. After my last encounter with them I called and requested to be removed from their mailing list, twice, as I am never purchasing from them again. Behold, another spring season rolls around and I get another catalog from them. At this point I have to assume that they are hoping I will get confused and order from them by accident.
On Jan 28, 2016, Stark Brothers Nurseries & Orchards Company responded with:
"On Feb 13, 2015 2:50 PM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for leaving your feedback here regarding your elderberry plants that were recently shipped. We take all reviews to heart, as this is our opportunity to improve our service and your experience going forward.
|On Dec 2, 2015, oaksdancing Monmouth, OR wrote:
I ordered several trees from them last spring. Two trees failed to leaf out and perished. Once I informed them of the problem via US mail (no response to my email) they put me on order for replacements which arrived this fall. I know it will take several years for the trees to establish and bear fruit but I am appreciative that they did the right thing and replaced two of the trees.
On Dec 2, 2015, Stark Brothers Nurseries & Orchards Company responded with:
"On Jan 27, 2016 4:39 PM, Stark Brothers Nurseries & Orchards Company responded with:
We're glad you understand that weather and soil conditions have a lot to do with how well the trees will acclimate to your planting spot. Please do keep us posted and let us know how your trees are doing. We want you to succeed!
|On Nov 21, 2015, Jenetta Clermont, FL (Zone 9a) wrote:
Furious, furious, furious.
|On Oct 3, 2015, xlotus123x Brooklyn, NY wrote:
Placed an order on July16 and a few days later received email changing delivery date from July to Oct 10. So I called to ask why and was given the excuse of we would like to grow your trees more before shipping them to you. I patiently waited and today received a letter from Strark Bros saying my trees were out of stock and cancelled part of my order. So one week before delivery they cancelled my trees.
On Oct 3, 2015, Stark Brothers Nurseries & Orchards Company responded with:
"On Oct 5, 2015 10:52 AM, Stark Brothers Nurseries & Orchards Company responded with:
Please accept our sincere apology for the inconvenience you have experienced in respect to the Stark Custom Graft 2-n-1 Asian Pear tree not being available. When you place an order with us, we strive to give you the most accurate estimated arrival time and availability status of the product.
|On Sep 17, 2015, terrisweet Fallon, NV wrote:
I purchased 52 Neptune grape vines from Stark Bros at a cost of over $350. It took 3 years for the vines to fruit and the fruit looks and tastes like Muscat grapes. Stark Bros refuses to give a refund for shipping me vines that were not Neptunes.
On Sep 17, 2015, Stark Brothers Nurseries & Orchards Company responded with:
"On Sep 18, 2015 11:07 AM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for leaving your feedback here regarding the Neptune grapes you purchased in 2012 from our commercial sales division.
|On Sep 16, 2015, jeremybro Mulvane, KS (Zone 6b) wrote:
In the last year, I have received from Stark Bros: Jonathan apple (Fall '14), All-In-One Almond (Fall '14), Redhaven peach, Moorpark apricot, Santa Rosa plum, Kanza & Peruque pecans, 3 Boysenberries, 3 Jewel black raspberries, and 25 Eversweet strawberries. Now, at the end of the season, everything yet lives.
|On Sep 10, 2015, RobertCrandall Capac, MI wrote:
Posted on July 4, 2015, updated September 10, 2015
On September 10th, 2015, RobertCrandall changed the rating from neutral to positive and added the following:
Well another summer is coming to an end and we had some of the wettest conditions in years along with a cool summer.
I am upgrading my review to 'Positive'. I placed a large order of Apples, Peaches, Nectarines and Apricots this year.
I had 5 trees never break dormancy by June so I cut them in half. Two of them (Golden Delicious and Reliance Peach) took off after that. 3 did not but one was a replacement so I did not ask for a second replacement. I did report the Sun Glo Nectarine and the Stark Elberta Queen did not pass the scratch test and they promptly place the order for the replacements.
They would send them this fall but I find my success in better in the spring so she placed it to arrive in March.
The ones I have seen the most growth on are the Green Gage from last year which is about 9' tall and branched nicely. The CandyCrisp apple grew about two foot this summer and the FlaminFury Jumbo has so many braches, I had to thin them by 50%.
I am already starting to get my order ready for next spring for Stark Bros.
BTW I only order the Standard Supreme if they are available.
|On Aug 31, 2015, alexleroc Mansfield, GA wrote:
I've been gardening for three years and over this period have purchased a variety of products from Stark Bros, as well as from other online sellers. Some of what I planted from SB has died, but not after having responded positively to my garden environment. In most cases death was due to a late frost. In another instance I may have overwatered.
|On Aug 23, 2015, Annakari Campbell, OH (Zone 5b) wrote:
I have bought quite a few trees and other plants. I won't lie, I am absolutely not the best gardener... if it isn't pests, vermin, or just some failure on my part, it is a miracle.
|On Jul 7, 2015, eldonk Glencoe, MN wrote:
Ordered several trees over a year ago and one peach tree did not survive. I waited till other trees leafed to be sure it was dead and that made it a couple months past their 12 month warranty. Based on other comments I was afraid they would not want to honor the warranty but I had no problem. Since they were busy during the spring it took a while to get a response but then they processed a replacement order with no problem.
|On Jul 3, 2015, gardenkarma Allston, MA wrote:
Gardening requires faith and responsibility. Stark has both, especially with their product and customer service. I urge you negative "gardeners" to exercise a little faith and responsibility, for your own good. This site isn't the place to debate your issue with the company. Pick up the phone and call or move along.
|On Jun 27, 2015, Toddott Kentwood, MI (Zone 5b) wrote:
Posted on June 19, 2015, updated June 27, 2015
On June 27th, 2015, Toddott added the following:
They are sorry I'm having trouble with my bare root raspeberry and suggested I try a different location. Uh...it's dead. I don't think a new location will help. It arrived not as a bare root, but as a "barley" root. As for pruning the tree to balance the leaf and root, if the tree had any decent root system, pruning (butchering) would not need to be so severe. none of the other companies I order from butcher their trees and yet they seem to be the healthy trees.
They suggested contacting customer service. Are they going to send me new trees or just suggest I plant them in a new location?
On Jun 27, 2015, Stark Brothers Nurseries & Orchards Company responded with:
"On Jun 26, 2015 12:18 PM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for leaving your feedback here regarding your bare-root raspberry plants, gooseberries and other fruit trees. We take all reviews to heart, as this is our opportunity to improve our service and your experience going forward.
|On Jun 25, 2015, tooner2 Charlotte, NC wrote:
Posted on April 1, 2015, updated June 25, 2015
On August 25th, 2014, tooner2 changed the rating from negative to neutral and added the following:
Since I posted my negative review on this site, Stark Brothers has been trying to work with me. They have offered to refund or replace the trees. I am going to accept 2 trees, plant them in pots, give them extra attention, and see if I can get them to live and grow over the next year. Will change the review to positive if that works.
On April 1st, 2015, tooner2 changed the rating from neutral to negative and added the following:
I can report that the apple tree replacement is sending out shoots from below the graft and nothing else so far. I have photos I\'d like to have attached showing the difference between the replacement cherry tree I received from Stark Brothers and the new cherry I ordered from Willis Brothers. Wow, what a difference in both top growth and root system! Stark Brothers continues to be a disappointment. It\'s good that they sent the replacement, but the poor quality of it makes me change my rating back to negative. I\'m finished with this company for good.
On June 25th, 2015, tooner2 added the following:
The company has never responded to my last email about the unsuitability of their replacment tree. Before ordering fruit trees from them understand this, the tree will die, likely during the second growing season. If you complain, the replacement tree they send you will also die. In the meantime you will have lost precious growing seasons. This company is not what it used to be.
On Jun 25, 2015, Stark Brothers Nurseries & Orchards Company responded with:
"On Aug 20, 2014 11:56 AM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for leaving your feedback here regarding your fruit trees. We apologize that you feel dissatisfied with the response from our customer support manager regarding our limited warranty. Our Promise of Satisfaction states that you are eligible for a free one-time replacement -- or a refund of your full purchase price (if you don't want a replacement) -- as long as it is requested within a year of delivery.
|On Jun 25, 2015, flame7749 Bowling Green, KY wrote:
Stark Bros. use to be a great company with great plants. They must have changed management or something.
On Jun 25, 2015, Stark Brothers Nurseries & Orchards Company responded with:
"On Jun 26, 2015 11:39 AM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for leaving your feedback here. We are very sorry that you did not receive a response from the customer support manager regarding your frustration and disappointment with the level of service you were provided. Your issue has been forwarded on and our customer support manager to reach out to you after your situation has been assessed.
|On Jun 24, 2015, HamletAdams Fort Wayne, IN wrote:
We ordered a set of 10 asparagus roots. After following the enclosed directions, only 4 sprouts had emerged after 3.5 weeks. Since those that had emerged were a 1 foot or taller, we had concerns that the rest were not viable. I contacted Stark Bros. via their online chat at their website. We had the problem solved and a new set of 10 roots on the way in less than 30 minutes. The roots arrived on schedule, and after soaking and planting almost all of the new 10 roots have sent up stalks. We are very happy with their customer service! Prompt, friendly and helpful.
|On Jun 22, 2015, kevinhnc Atlanta, GA wrote:
My review is based upon Stark Bros.' customer service and business practices. I only actually received one peach tree from them and I just planted it, so I have no comments yet on their products.
On Jun 22, 2015, Stark Brothers Nurseries & Orchards Company responded with:
"On Jun 26, 2015 2:51 PM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for leaving your feedback here. We take all reviews to heart, as this is our opportunity to improve our service and your experience going forward. Our goal at Stark Bro's. is to provide healthy, viable trees and plants and provide an exemplary level of customer service.
|On Jun 19, 2015, scottPi Milwaukee, WI wrote:
I ordered 3 of their All In One Almond trees last year. They shipped right out, and arrived looking good. All three started leafing, but then 2 just shut down. Sad. I let them know, and they scheduled me 2 replacements for this year.
|On Jun 13, 2015, kkennard Hamlin, NY wrote:
Ordered multiple varieties of strawberry plants (150 plants total) that were received promptly. Within one week, all 150 bare root plants had leaves and several weeks later all 150 are doing well and growing vigorously. Very happy with the quality of the plants so far, the ease of ordering, and prompt delivery.
|On Jun 10, 2015, harryliu wrote:
I highly recommend this company: great products and great customer service. Last year I bought 3 trees there and 2 are doing very well. The 3rd one was not. When I called in, the rep was very nice to talk to and quickly set up a replacement. I supposed to received the replacement yesterday. Unfortunately, FedEx lost my replacement. I called in this morning, the rep checked and set up 2nd replacement!! What a great company!
|On Jun 8, 2015, MeganRoseMcLain La Crosse, WI wrote:
Posted on June 8, 2015, updated June 8, 2015
On June 8th, 2015, MeganRoseMcLain added the following:
I should also add that the shipping is very fast and all my plants are thriving!!
On June 8th, 2015, MeganRoseMcLain added the following:
I should also add that the shipping is very fast and all my plants are thriving!!
|On Jun 3, 2015, Dexterity Lake Hiawatha, NJ wrote:
I purchased 4 blueberry bushes, fertilizers, coco bricks and two apple trees in November 2014. They were planted per stark brothers instructions.
On Jun 3, 2015, Stark Brothers Nurseries & Orchards Company responded with:
"On Jun 4, 2015 9:21 AM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for leaving your feedback here. We are very sorry that you did not receive an email response regarding your blueberry bushes that failed to live. Customer support did respond to your email request to replace your banana plant but must have over looked your blueberry request this spring.
|On May 24, 2015, Feodosia Versailles, MO wrote:
I've been ordering from Stark Bros. for a few years now ... Ive had more success with their plants then most other mail order places I've tried ...and I gave up on Walmart , big box store trees long ago ( all diseased ) .... I can't afford Stark's cherry trees but I have gotten nice peach and apple trees from them ... I have bought " blight resistant " pear trees from them but they have all succumbed to fire blight here in MO. I didn't write to them about the 2 Maxine "stark delicious " pear trees dieing on me because I reckon that this area might just be a bad place to try and grow pears . I don't think the fire blight was Stark's fault .. . I bought a Carpathian walnut tree from them that never sproated a single leaf , and a plum tree died on me this year but Stark replaced them without a problem ..... their replacement policy is trouble free and makes them a safe bet to buy from ...... yes, their pruning is extreme , to fit it in a long rectangle box but I'd rather start out with a nice straight , solid-trunked tree right at the get-go instead of dealing with some crooked twisted spindly thing that some other places send you .... all of my Stark trees have grown nice branches in no time and have become attractive trees that didn't need too much in the way of staking or corrective action . I like Stark Bros. and I'll keep buying from them for sure .
|On May 24, 2015, douglk74 Buffalo, NY wrote:
I ordered a contender peach tree and some guards from stark bros after some hesitation from reading reviews over the web. However, since most of their competitors had a deadline for spring ordering (that i had missed by less than a week) I decided to roll the dice.
|On May 23, 2015, 1nusha1 Buffalo, NY wrote:
I had ordered trees from Stark. Upon opening the box, found all four were placed into an unsealed plastic bag, two without any material around the roots, one with moist paper around roots and one actually potted up. The two trees without any material around the root system appeared dead, but I planted them. No leaves, no buds. The other two that were properly shipped have leafed out. I tried contacting the company three times by email and have had no response. I would like a refund for the dead trees; I know dead when I see it. I have many, many years experience planting trees and transplanting trees. What I would like is some kind of a response from the company. I would never order from them again.
On May 23, 2015, Stark Brothers Nurseries & Orchards Company responded with:
"On Jun 4, 2015 10:07 AM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for leaving your feedback here. We are very sorry to hear that you are claiming that you did not receive our email responses.
|On May 21, 2015, furrybill2000 Cape Neddick, ME wrote:
Posted on May 7, 2015, updated May 21, 2015
On May 21st, 2015, furrybill2000 added the following:
So as it turns out you can call FedEx to refuse a shipment and have it turned around from wherever it might be. No need to sit at home all day Saturday...Stark may want to update their customer service rep training to reflect this...
Once Stark knew the package had been refused they refunded my money, have to give them credit for that.
Then I got an email telling me I was getting a $25 certificate for my next order. Today a catalog arrived with the certificate. Knowing that I won't do business with them any more and knowing that they would continue to kill trees by sending me endless catalogs, I called to delete the account. I was told that this is not possible. Yes, they will stop sending catalogs [doubtful] but they REFUSE to delete my personal information from their database.
Plus ca change...
On May 21, 2015, Stark Brothers Nurseries & Orchards Company responded with:
"On May 8, 2015 10:07 AM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for leaving your feedback here regarding your recently shipped orders. We take all reviews to heart, as this is our opportunity to improve our service and your experience going forward.
|On May 16, 2015, tallenmorgan Mount Juliet, TN wrote:
I ordered from Stark Bros. because of the generally positive reviews here on Dave's Garden. I have had many bad experiences with mail order garden suppliers and am very leery of ordering by mail.
|On May 10, 2015, MattW1969 Fremont, OH wrote:
Have ordered from this company two years now, bare-root, as well as potted. When ordering from them, I have learned that a couple of plants won't make it, so I tend to order a couple more of each. When I have contacted customer service, they are pleasant to work with and will reimburse up to one time for any plants that don't make it.
|On May 7, 2015, elizabeth976 Chilton, WI wrote:
I ordered plants from Exciting Gardens on April 11, and I ordered from Burpee and Stark on April 24th. Stark promptly shipped my order (within three days), and the plants arrived packed nicely, and looking quite healthy. Was able to get everything in the ground right away, just in time for warmer weather and a rainy week. Buds are developing on my trees, and strawberries are leafing out nicely, already. Quite pleased with both the shipping speed, and condition of the plants/trees. Have also ordered in the past from Stark, with no problems. (True that trees' branches are mostly removed; but they seem to branch out just fine afterward.) My orders from the other two companies still haven't shipped--I'm hoping they decide to before we start getting hot, dry weather. I will order from Stark again, in the future.
|On Apr 27, 2015, hgusa Whittier, CA wrote:
I've just planted them, so hopefully they grow it it turns out ok in the end. I like the varieties of fruit trees available, but the "professional pruning" is a horrible misnomer! The trees were not pruned! The branches were all cut off. I bought 8 bare root fruit trees, 3 of them have 3-4 branches about 3 inches long, the other trees were straight sticks. On the website they say something like: "don't worry about pruning during the first year, we've taken care of that." All they have done is make the trees branchless and easy to ship. 9 trees, 3 grape plants and 24 raspberry plants were jammed into two 9 x 9 inch boxes. No branches at all. I even ordered the "supreme" trees, wanting to get these things growing as quick as I can. This whole first year will be used to try to get a few branches on, which I will then need to prune to what it was supposed to be like upon arrival. Super lame. My suggestion: shop elsewhere.
|On Apr 20, 2015, bckkiller1 Lexington, VA wrote:
I have no problem with this company who ships appropriately sized bare root product and anyone who calls them a stick thinks that's Lowes root bound trees are a good product.
|On Apr 15, 2015, RichfromNH Nashua, NH wrote:
I've had nothing but great experiences with Stark Brothers. My great grandfather planted the old family orchard through them almost 100 years ago and today I'm proud to use them for the vast majority of my trees and plants.
|On Apr 9, 2015, tannatforlife East Setauket, NY wrote:
I ordered a dwarf meyer lemon tree toward the end of this winter. I was told it would ship on March 22. It did not ship. I called the company and was told it would ship on March 31, due to weather conditions in my area (I am located on Long Island in New York). I can understand that of course, as we had a harsh winter. But now it's a normal spring temperature and Stark continues to use temperature as an excuse. I emailed the company and was told it would ship early this week and I'd have an email confirmation informing me. Nothing. I called 2 days ago to check the order status and was told it would ship yesterday and I'd have an email confirmation yesterday to inform me, and the customer service person guaranteed it would be shipping yesterday. Obviously it did not. I have heard several times recently that this is how Stark has been conducting their business. 4 times they changed my delivery date? Not acceptable, and each time I speak with them, they act like I'm the one who is wrong. There are no excuses now - the temperatures are fine for shipping the plants, and I have already decided that whether the plant is in good condition or not upon arrival (if ever), I will never be placing another order with Stark again, nor will I recommend this company to anyone else. This is among the worst customer service I've experienced, and I have ordered trees/plants online before from other companies and have been satisfied.
|On Apr 8, 2015, PoorWolf Melody Hill, IN wrote:
After a physical condition limited my gardening ability and budget, I was able to justify one more order from Stark. I ordered 6 dwarf supreme fruit trees, with the website stating professional pruning was included as a free service. After several years of buying from Stark with great satisfaction, what I received were 6 odd "clubs". Dwarf Supreme is described as 4-5ft stock, professionally trimmed, what I received were best described as clubs, 2-3 ft bare root, trunk only, with all branches cut to the trunk. Disappointed after years of satisfaction, I called to complain, and to their credit, Stark Bros immediately reshipped the entire order, but out of 6 trees again only 1 had any branches, and out of 4 branches 2 were broken off. With a scratch test, most seem to have promise of survival, but it will be at least 4 to 5 years for them to have any sort of branching structure, let alone blooming or any fruit production. The trees were literally pruned to death, seemed that 6 trees had all possible branches cut off only to fit into 1 box, rather than ship in two or three boxes. I spoke to Carla, a polite, most helpful customer service employee that reshipped the order and I received it in only 3 days, but again, pruned to death, with 6 trees received and only 1 with any sort of branch structure. It was easily seen that several large branches had been cut off each tree, apparently with a SawsAll, to fit the entire order in one box, leaving a 2 1/2 ft bare root tree with an also trimmed 3-4inch trimmed root structure just buzzed off. I hate so much to leave a negative review of Stark Brothers after years of doing business, but feel the need to urge others to not put on their boots and be ready to plant their order when it's received. I have 5 trees in the ground that seemed to be ready to plant, and the rest are in flower pots on my patio to be pampered and encouraged to grow, not what I expected for "Dwarf Supreme" prices from Stark Brothers. A few are trying to break dormancy, with small buds, but the rest show no promise after a week in ground. I hope for the best, and can't complain about customer service, but I strongly urge Stark Brothers to STOP the drastic pruning, and ship in 2 or 3 boxes if necessary, just to send products worthy of their name.
|On Mar 27, 2015, Dsnider2006 Grant City, MO wrote:
I've ordered from Stark's 3 times now, once back when it was Miller Nursery. I've had really good communication and good to excellent quality plants each time.
|On Mar 15, 2015, fred40 Middletown, NY wrote:
Stark is now the my preferred company to order from, it just makes life easier. Here's what I've experienced- they have a great variety, their prices are reasonable, the quality is exceptional, and their service is amazing. Almost everything I've ordered from them was healthy and sprung to life after planting, and those that didn't- just give them a call and they'll send a replacement without any hassle. Last year a dwarf peach tree didn't make it, I called and they said a new one would be shipped next season- but they only had that version in standard this year, and Brenda sent me an email about it, and without any fuss added a different variety dwarf (that I liked) to my incoming order this year.
|On Mar 14, 2015, cjparker Kennewick, WA (Zone 7a) wrote:
Posted on April 11, 2013, updated March 14, 2015
On March 14th, 2015, cjparker added the following:
As always, another great experience ordering from Stark Bros. My mini-orchard is in full bud, and all trees are beautiful and healthy. Great communications.
|On Mar 14, 2015, cajunmark Denham Springs, LA wrote:
I live near Baton Rouge, Louisiana where the weather can be rather intense in the summer. I ordered 11 different fruit and nut trees from Stark Brothers in the spring of 2013. Everything was fine until i planted these plants in the ground. i followed all the directions but i think the heat and humidity from Louisiana got the best of these plants. Of the 11 plants only 3 are left and 2 are barely surviving. My brother planted one of the apple trees across town and it is doing well. I dont know that it is Starks fault or just the area that i live in.