Comments regarding Stark Brothers Nurseries & Orchards CompanyClick here to return to Stark Brothers Nurseries & Orchards Company's listing.
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|On Apr 13, 2016, linuxbob Wichita, KS wrote:
Posted on April 6, 2016, updated April 13, 2016
On April 13th, 2016, linuxbob changed the rating from negative to neutral and added the following:
I received an apology from Starkbros.com today and they offered to refund my money or replace the plants this fall since they're out of stock now. I accepted their replacement plants to be shipped to me this fall. If that goes well then I will change my rating to positive. For now I changed it to neutral.
On Apr 13, 2016, Stark Brothers Nurseries & Orchards Company responded with:
"On Apr 13, 2016 3:16 PM, Stark Brothers Nurseries & Orchards Company responded with:
We are deeply sorry that there was a misunderstanding when trying to help you diagnose the issue with your plants. Our goal at Stark Bro's Nurseries & Orchards Co. is to provide healthy, viable trees and plants and provide an exemplary level of customer service. Based on the events you described in your feedback here on Dave’s Garden, we did not meet this goal. We did not intentionally ignore your email. This time of year is our busiest time of year and we are doing our best to respond to everyone in a timely manner with accurate information.
|On Mar 31, 2016, Tropicman Bushland, TX (Zone 6a) wrote:
Posted on March 23, 2016, updated March 31, 2016
On March 31st, 2016, Tropicman changed the rating from negative to neutral and added the following:
Just received new plant in the mail,will change my rating to neutral,only because of quick in getting new plant,which by the way is quite smaller than original plant that was sent,I realize they can't make everyone happy all the time no matter how hard they try.I will continue to do business with them,as they are far better than most of the online nurseries.
On Mar 31, 2016, Stark Brothers Nurseries & Orchards Company responded with:
"On Mar 24, 2016 2:50 PM, Stark Brothers Nurseries & Orchards Company responded with:
Please accept our sincere apology. Our goal at Stark Bro's Nurseries & Orchards Co. is to provide healthy, viable trees and plants and provide an exemplary level of customer service. Based on the events you described in your feedback on Dave’s Garden, we did not meet this goal. This time of year is our busiest time of year and we are very sorry that we did not respond to your email in a timelier manner. We take all reviews on Dave’s Garden to heart, as this is our opportunity to improve our service and your experience going forward.
|On Mar 27, 2016, llittlejr2 Elizabeth, WV wrote:
I ordered a red haven dwarf peach and a standard methley plum tree on March 17th. I received them 2 weeks later. Both were bigger than expected with 3-4 branches. Peach tree even had flower buds. My only worry is packing paper fell off root system of the plum and roots were a little dry both so far happy I will update my rating when they both come out of dormacy and I know they are alive
On Mar 27, 2016, Stark Brothers Nurseries & Orchards Company responded with:
"On Mar 31, 2016 7:12 AM, Stark Brothers Nurseries & Orchards Company responded with:
Please accept our sincere apology for the packing paper not sticking to the roots. This sometimes happens during transit and thats why its very important to hydrate the roots before you plant. We recommend that you submerge the roots in cool tap water for 4-6 hours (24 hours max).
|On May 10, 2015, MattW1969 Fremont, OH wrote:
Have ordered from this company two years now, bare-root, as well as potted. When ordering from them, I have learned that a couple of plants won't make it, so I tend to order a couple more of each. When I have contacted customer service, they are pleasant to work with and will reimburse up to one time for any plants that don't make it.
|On Apr 8, 2015, PoorWolf Melody Hill, IN wrote:
After a physical condition limited my gardening ability and budget, I was able to justify one more order from Stark. I ordered 6 dwarf supreme fruit trees, with the website stating professional pruning was included as a free service. After several years of buying from Stark with great satisfaction, what I received were 6 odd "clubs". Dwarf Supreme is described as 4-5ft stock, professionally trimmed, what I received were best described as clubs, 2-3 ft bare root, trunk only, with all branches cut to the trunk. Disappointed after years of satisfaction, I called to complain, and to their credit, Stark Bros immediately reshipped the entire order, but out of 6 trees again only 1 had any branches, and out of 4 branches 2 were broken off. With a scratch test, most seem to have promise of survival, but it will be at least 4 to 5 years for them to have any sort of branching structure, let alone blooming or any fruit production. The trees were literally pruned to death, seemed that 6 trees had all possible branches cut off only to fit into 1 box, rather than ship in two or three boxes. I spoke to Carla, a polite, most helpful customer service employee that reshipped the order and I received it in only 3 days, but again, pruned to death, with 6 trees received and only 1 with any sort of branch structure. It was easily seen that several large branches had been cut off each tree, apparently with a SawsAll, to fit the entire order in one box, leaving a 2 1/2 ft bare root tree with an also trimmed 3-4inch trimmed root structure just buzzed off. I hate so much to leave a negative review of Stark Brothers after years of doing business, but feel the need to urge others to not put on their boots and be ready to plant their order when it's received. I have 5 trees in the ground that seemed to be ready to plant, and the rest are in flower pots on my patio to be pampered and encouraged to grow, not what I expected for "Dwarf Supreme" prices from Stark Brothers. A few are trying to break dormancy, with small buds, but the rest show no promise after a week in ground. I hope for the best, and can't complain about customer service, but I strongly urge Stark Brothers to STOP the drastic pruning, and ship in 2 or 3 boxes if necessary, just to send products worthy of their name.
|On Apr 25, 2014, avery1pj Chase, MI wrote:
Posted on April 24, 2014, updated April 25, 2014
On April 25th, 2014, avery1pj changed the rating from negative to neutral and added the following:
I changed my rating to neutral from negative because the company reached out to me and offered a resolution that I think is acceptable, and that is all I wanted :-) I will change my neutral rating to positive if i get some awesome looking plants, and I am sure I will. I'll keep updating. Thank you.
On Apr 25, 2014, Stark Brothers Nurseries & Orchards Company responded with:
"On Apr 25, 2014 11:08 AM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for leaving your recent feedback here and we apologize that your experience with Stark Bro's was not a satisfactory one. We are dedicated to providing quality product and service to our customers, so we take all feedback as a learning experience in order to improve our efforts going forward.
|On Feb 24, 2014, sleeping Omaha, NE wrote:
I would just like to put out there that if you have recently ordered the All-Season Blueberry Collection to check to see what varieties you are going to get as the website listed two different combinations on the same order page and when I contacted the company at the end of last week here is their response
|On Jun 11, 2012, nukusjeff Wendell, NC wrote:
Posted on June 11, 2012, updated June 11, 2012
On June 11th, 2012, nukusjeff added the following:
Pawpaws in the NE are typically an understudy species but in the south they can get to 30-40 feet in height and more than a foot in diameter. I appreciate the statement that my experience was honest.
One pawpaw that is being replaced in the fall is in fact alive I discovered. Actually it is only the root stock that has life. I have moved it further into the woods in which I live. Hoping it acts as a pollinator.
The trees that came all the way from Oregon adapted well to the climate found in North Carolina and are looking super in my partial shade yard. They are planted in the same spots I had the trees that perished. Maybe they didn't have them in greenhouses? They arrived in May whereas the Stark Bros. trees I think were shipped and planted in November when they were dormant.
I am planning on buying some Pakistan Mulberry trees. Do those come in Stark® EZ Start® System pots?
All the best.
On June 11th, 2012, nukusjeff added the following:
On Jun 11, 2012, Stark Brothers Nurseries & Orchards Company responded with:
"On Jun 6, 2012 2:46 PM, Stark Brothers Nurseries & Orchards Company responded with:
Stark Bro's is dedicated to providing quality trees and service to our customers and we take pride in that. Your feedback here is always welcome because you are sharing honest experiences with our company!
|On Aug 24, 2011, pchinski Marion, IA wrote:
Posted on June 18, 2011, updated August 24, 2011
On June 18th, 2011, pchinski added the following:
An update to the progress of the trees on June 18...
The two Korean Giant Asian Pear trees have "died back". A more definitive description: initial leaf and stem growth took place on several (2-3) buds along the whip, but have recently discolored and dried, curled up and no longer exist on the main stem. Thus there is no growth along the main stem or "whip" as it is commonly called.
I had initial doubts for all the trees the first few weeks as a few had no "branches" but were the "whips" and the length of time it took for new growth to appear seemed rather long...
But all trees (minus the two Giant Korean Asian Pears) have had new growth along several "buds" of the whip which I was surprised to see. All trees are still in the self-watering containers. I had to drain out excess water for some periods of time as we had quite a bit of rain and the soil within the containers was rather saturated.
No insect infestations of any sort.
As stated previously, no soil borne diseases since potting soil was used.
Soon our population of Japanese beetles will appear.
No flowers on any branches (not to be expected first year).
The overall "vigor" as demonstrated by the new growth is good, with the exception of the two Giant Korean Asian Pears.
The success rate so far: 7/9 trees surviving.
On August 24th, 2011, pchinski added the following:
An update to the progress of the trees on August 24, 2011....
The two Korean Giant Asian Pears have died. No new growth has returned. The Japanese beetle infestation really took its toll on the leaves of the trees. Insecticide helped at times, but the numbers were so high and their presence so unpredictable, it was difficult to prevent them from consuming the tree leaves.
The stretch of hot, humid weather (approximately three weeks) in July ended up reducing the growth rates, but the recent moderate, average temperatures has spurred new growth.
I will now inform Stark Brothers of the two Korean Giant Asian Pears having not survived early on and reference the timing of the loss of the trees.
Success rate up to this point: 7/9 trees surviving.
On Aug 24, 2011, Stark Brothers Nurseries & Orchards Company responded with:
"On May 23, 2011 11:01 AM, Stark Brothers Nurseries & Orchards Company responded with:
We look forward to hearing about the progress of your fruit orchard! : )
|On Jun 10, 2011, spacemanzero Pasadena, TX wrote:
Posted on June 9, 2011, updated June 10, 2011
On June 10th, 2011, spacemanzero changed the rating from negative to neutral and added the following:
Shortly after finishing up my review and posting it online. I was contacted by Stark Bros representative. I am not sure if it was in regards to the original post or if it was just coincidence but I wanted to share it.
The rep wanted to make sure that whatever could be done to help with my concerns was completely taken care of. I did mention that the tree that I wanted was no longer available and was of particular interest to me and that I hoped someone there was able to track it down. Unfortunately this was not the case as the tree was no longer there nor would it be coming back in stock. They did however offer me an alternative. They could ship out a different apple tree that also had two different types on it. The only downside to this was that it was not the original type I wanted and I will have to wait about 5 months to receive the tree. This was acceptable to me and made me feel a bit better that I was not going to have to go shopping around for someone else to get the tree from. They also expressed many apologies for the condition that Hybrid Poplar trees were in and said they would happily replace them if they showed no signs of growth within a couple weeks. They even offered to put another out for shipment, but I declined and said I would give the trees I have a chance to grow.
As I said in my first post, I have all the respect in the world for the customer service. They have taken what seems like a individuals attention to my concerns. Hopefully the problems I have experienced will help to resolve those issues so that future clients may not have to experience them. The customer service is what has changed my feeling towards the whole process.
|On Jun 9, 2011, Pitcom Avondale, PA (Zone 6b) wrote:
Posted on June 8, 2011, updated June 9, 2011
On June 7th, 2011, Pitcom added the following:
Well, i got my replacement. This tree was undamaged, but was not much better than the original that was damaged in shipping. There is zero branches on it. The Harglow and Wislon Delicious trees i bought are whips, and the Wilson is half as thick as my pinky finger. I could have bought whips anywhere. the reason I ordered from stark was because these were supposed to be "supreme" trees professionally pruned. I really wanted to order more trees from Stark bros, especially considering how nice this plum tree is. It already has 6" of new grwoth on all 12 branches. But I feel duped on the apricot trees. The only reason i am not giving a negative is because of this plum tree. I will however be calling Stark bros to give some feedback.
On June 8th, 2011, Pitcom changed the rating from neutral to negative and added the following:
After talking to customer service at Stark bros, I have decided to change my opinion on my order. The customer service rep, was nice, just as the last time. She stated that I should have received well branched trees, which fit their description as "supreme", and the only reason she could think as to why I did not, is because there may have not been any left. If this is true, then the vendor should have contacted me, to let me know of the situation, and asked if i wanted to cancel the order, or receive whips. They offered no resolution, and in my view Stark bros does not stand by their product. When you buy something online and are given a clear description of what that item should be, you do not expect to receive anything other than what you ordered. If all of my trees were as nice as the plum tree, I would be ordering a dozen more next season. But as it stands Stark bros has lost my business and any recommendations i would give to friends.
On June 9th, 2011, Pitcom changed the rating from negative to neutral and added the following:
I wanted to thank Stark bros for responding and addressing the issue that I had with my order. Once again, the Customer Service was top notch, and it was a pleasure to converse with them. I declined accepting a refund, as i intend to keep the trees.
After talking to the Manager, I was informed that NOT ALL varieties of the premium trees will have branches. It was explained to me that I may have received one of these varieties. It was also explained, that perhaps in the future, the website may indicate this to be the case with the premium trees. In my view, that is false advertising, when it clearly states on the website, that the trees will be well branched and professionally pruned. There is no excuse to justify trees that are sold as supreme and do not come that way. The way I see it, they sold all of their nice supreme trees, and they shipped out the ones that they had left in stock. I bought over 20 trees this spring from various vendors, and every single, plum, apricot, and apple tree had branches on them, except the Stark bros apricot trees.
I think the customer service at Stark Bros is top notch. I appreciate the time they took to try and rectify my problem. This shows me that they care about their customers. I hope the whips, and the nice plum tree I have grow well. if they do, perhaps I will try a second order with this company based on the good customer service they have shown.
On Jun 9, 2011, Stark Brothers Nurseries & Orchards Company responded with:
"On Jun 8, 2011 8:21 AM, Stark Brothers Nurseries & Orchards Company responded with:
We do state that our "supreme" trees will be well-branched, so we take full responsibility for giving you that expectation. Your disappointment is completely understandable! : ( Our Customer Service Manager has looked into your situation personally. Humans err, and we do have people filling and packing each and every order sent to us. Since we sent you unbranched trees when you paid for well-branched ones, we take full responsibility! And we sincerely apologizing for not meeting the very expectations we gave you.
|On May 6, 2011, sunsign5 Ipswich, MA wrote:
Ordered a rose bush shown in stock. Didn't know it was not available until 2 weeks later when I called to inquire about the estimated shipping date.
|On Mar 8, 2011, adc03 Wharton, TX wrote:
Placed small order for just three Prime ARK 45 Blackberry plants...Received them in 5 days by UPS.
On Mar 8, 2011, Stark Brothers Nurseries & Orchards Company responded with:
"On Mar 15, 2011 8:12 AM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for your feedback! Just checking in to make sure you were able to contact our Customer Service Team successfully. Please know you are always welcomed to contact us via phone, email, Facebook or Twitter. :)
|On Jul 27, 2010, grusonia Belen, NM wrote:
Posted on July 27, 2010, updated July 27, 2010
On July 27th, 2010, grusonia added the following:
A further thought, that relates to the guarantee. A year is not enough time to tell if you've gotten the correct cultivar in many cases. Many fruit do not produce for three or four years, and if the wrong plant was sent, it seems like the company should stand behind it, even several years down the road when the mistake becomes apparent (Stark certainly used to). However, I think a year is plenty of time to judge whether a plant is healthy and can grow well.
On Jul 27, 2010, Stark Brothers Nurseries & Orchards Company responded with:
"On Aug 9, 2010 1:19 PM, Stark Brothers Nurseries & Orchards Company responded with:
Thanks for taking the time to share your input on the subject of mixed cultivators! Our Greenhouse Manager made the following comments, in addition to your own:
|On May 3, 2010, BrendaWalters Chicago, IL wrote:
Posted on April 12, 2010, updated May 3, 2010
On May 3rd, 2010, BrendaWalters changed the rating from negative to neutral and added the following:
Revising from Negative to Neutral. Several weeks after I posted my review, Stark Bros contacted me and asked if I was satisfied. Obviously I was not satisfied with the shipping process, the lack of information, and the broken trees. I was told I should expect a refund of my shipping costs in about a week. The following weekend I received a letter stating that a replacement order (that I did not request) would be sent to me. The following week the replacement order was delivered to my building, but the address label was still missing the information required to get it to me. Luckily a coworker saw it on his way out of the building and brought it inside and up to my office before it disappeared. I am still amazed that their shipping system accepts critical address fields but then doesn't use them in printing the shipping labels. That is still an ongoing problem for anyone who is not at a single line residential address. Another week after that, my shipping fees were refunded. Because of the refund of shipping fees and the duplicate of my original order, I no longer feel justified in listing a negative review.
On May 3, 2010, Stark Brothers Nurseries & Orchards Company responded with:
"On Apr 20, 2010 12:02 PM, Stark Brothers Nurseries & Orchards Company responded with:
We are very sorry about your shipping experience. Because we are always looking for ways to better serve you, we really appreciate all feedback and suggestions sent to us. All issues and suggestions are passed along to upper management for consideration and review.
|On Jan 20, 2010, flowers4birds Chilton, WI (Zone 5b) wrote:
We have bought nursery stock from Stark Bros. for at least 30 years. We've grown all the fruit that is hardy here in Zone 5a and tried some that are not. They of course did not flourish. We can't help experimenting though, because that is part of the fun of gardening. But be advised to take the hardiness zones listed in Starks Catalogue with a large grain of salt. Look around at what your neighbors grow and check with your local Master Gardeners, go to local orchards and see what your local Farmer's Marketers are growing. That is how to find out what will grow in your garden.
|On May 18, 2009, hannahss Freeman, MO wrote:
Last summer I ordered 3 fruit trees and some raspberries, with a stated delivery time of early November. This is a bit late for our area, but I hoped that the weather would cooperate once the trees got here. The trees arrived late in November, and were planted promptly. The berries did not arrive, and a December shipping date was given. That is just not realistic at all, so I asked them to change the shipping date to spring. Although I had checked the packing slip when the trees arrived, this spring I checked the tags on the trees themselves. Instead of 2 pears, I had a pear and a cherry. When I notified the company, they did not want to replace the cherry, stating that it could just have the wrong tag. I insisted that I didn't want to lose a growing season and that any error was theirs, so they somewhat grudgingly agreed to send another tree. All trees are doing well, and it does appear that the "cherry" is actually a cherry. The raspberries arrived at an appropriate time this spring and are growing.
On May 18, 2009, Stark Brothers Nurseries & Orchards Company responded with:
"On Apr 7, 2010 3:17 PM, Stark Brothers Nurseries & Orchards Company responded with:
We apologize for the unmet expectations you experienced! Shipping green goods - items that are specifically dependent upon weather conditions all across the United States - can be a very difficult thing to do. We currently ship orders based on your USDA-approved Hardiness Zone. This zone is determined by the zip code found on your shipping address. The Hardiness Zone Map itself is based off of years of observing the typical weather patterns across the United States - but as we all know, Mother Nature does not limit herself to our 'maps.' This past winter was long and harsh for many southern states, some areas seeing snow for the first time! Because this was such a large weather pattern across the United States, we delayed our shipping by 2 weeks to those areas. In more obscure cases, we depend on you, our customers, to notify us of any unusual or out-of-season weather that is affecting your area. We offer special shipment options if necessary to ensure that your green goods arrive when you can plant them!
|On Apr 13, 2008, Amoena Nashville, TN wrote:
Just recieved my order of fruit trees in a timely manner, and on the exact date specified. I ordered two sweet cherries, (Royalton & Starkrimson) and a pie cherry (Balaton,) all grafted onto semi-dwarfing rootstock. To be perfectly fair, their website does not specify the tree size offered; that should have clued me in right away that I would be recieving WHIPS. The Balaton is aproximately 3 feet tall, planted. The sweet cherries are less than 4 feet tall.
|On May 22, 2007, Jim618 Maryville, IL (Zone 6b) wrote:
On 11/12/2006, I planted a Balaton Semi-Dwarf Pie Cherry and North Star Dwarf Pie Cherry from Staks. They were both received in good condition and were good looking trees. They are now both growing very well even though it went down to 23 after they started leafing out.
On May 22nd, 2007, Jim618 changed the rating from positive to neutral and added the following:
I planted 3 Bristol Black Raspberries on 3/31/2007. They were received a week late but in good condition. I ordered these in the spring because I think they are better to plant in the spring. The plants I received were very small. Two of them are a couple inches tall now and look like they will grow fine. One tried its best but never got more than two leaves before it bit the dust.
Although I like Stark's trees very much, I would consider order berries from someone else.
|On May 17, 2007, malamutes Ripon, WI wrote:
Recently received 2 apple, 1 cherry, and 1 pear tree from Stark's. Had originally ordered 2 pear trees, 1 of which was out of stock. This was a little annoying because I needed a pollinator and this was the only other tree that would grow in my zone so I had to order more pear trees from a different company. And also, in all, about 1/2 of my order was out of stock. Out of what I did recieve, the apple and cherry trees are doing very well. Have only been in the ground for about 2 weeks but completely leafed out. The pear tree has me a little nervous though. Had barely no roots and just looks like a stick out of the ground. We'll see... All in all, I would probably give them another try.
|On Apr 26, 2007, PollyPolly Sussex, WI (Zone 4a) wrote:
I received an order yesterday from Stark. The order was incomplete. Of the items I ordered: Blackberries, Jupiter Seedless Grape, Neptune EZ Start Seedless Grape, Concord Seedless Grape and Heritage Red Raspberry, I only received the blackberries and one of the Neptune Grapes. I didn't order a Sensation Lilac and a Pink Butterfly Bush but I received both of those. I called Stark. The customer service person was very nice and re-ordered all of my items. However, the Concord Seedless Grapes are now out of stock so I won't be getting those even though I ordered them in March. She offered me a credit or an order next year. I took the credit. The stock I did get is outstanding in quality but the hassle of re-ordering, waiting and not getting one thing I really wanted is irritating.
|On Apr 7, 2007, SkiMedic Kansas City, MO wrote:
I have had both a posititve and a negative experience with this company. Last year I ordered a cherry tree and paid $25.00 for it. I got a little whip not much bigger than what the Arbor Day Society sends you. I called and they sent me another whip. LOL
|On Feb 2, 2007, elfeik Near Kansas City, MO (Zone 6a) wrote:
In recent years I have ordered 4 Blueberry plants - (on half price) - & a miniature Orange Tree both are doing well. But the Rhubarb I ordered was dead and when I called I recieved more dead as a replacement - so I called again and was given a refund for the cost of the plants but not the shipping
|On Mar 24, 2006, tobee43 groveland, FL (Zone 9b) wrote:
Placed my order in Dec for Spring Shipping. I ordered a Lavender Twist Redbud and a Pink Cascade Weeping Peach Tree. The Redbud was supposed to have been 3-5 feet while the Peach was supposed to have been 3-4 feet.
On April 8th, 2006, tobee43 added the following:
wow....the peach came and it was ok....looks like they are getting on the right road!! but still would have loved that redbud!
On May 2nd, 2006, tobee43 changed the rating from positive to neutral and added the following:
i have also had a declining experience with this company. i rec'd my trees a few weeks back, bare foot, one broken and one much smaller than they advertised. however, they gave me credit because they were out of one and replaced the other. i had decided to get two weeping peach to replace the red bud that was no longer available. that is a total of 4 trees. since i have worked with bare root items before, i carefully potted them and began to establish their roots. well......weeks later ALL are dead. ( i have 5 other trees from other places that did just fine and was budding) NOT a one of theirs made it. the only reason that i have rated them a "neutral" is because they did give me credit for the two trees....but somehow their credit didn't seem to cover the order. i don't have the time to argue about the amount or be on the phone all day...so i just accepted what they gave me along with a lesson well learned. i'm NOT buying anything here again!
|On Nov 16, 2003, pfgetty wrote:
Stark is known far and wide and I've been impressed with what I've ordered. I am dismayed, however, that they have very little for the southeastern area. None of their apples, for instance, are those that grow well in our horrible conditions, but other companies offer varieties that would do well here. Same with most of their fruits. Don't forget us in the south, Stark, because there are a lot of people down here.
|On Apr 22, 2003, hampelberta wrote:
I ordered six trees from Stark's in 1991. I got seven. They sent an extra peach tree (take two, they're small?) They were small. One I eventually decided to cut down, because it never grew very well (runt of the litter?) but the other one continues to grow and bear. It's a Burbank July Elberta and it's wonderful. Also wonderful is the Starking Delicious plum. My Starkspur Dwarf Montmorency was wonderful, but it died due to underground rodent (woodchuck or vole) damage and a split trunk.
|On Dec 14, 2002, metamaid wrote:
I ordered 8 fruit trees for delivery in Spring. They arrived last month (and were billed last month!) I was totally unprepared/ pre-Christmas cash crunch. However, the trees themselves are very nice, the nectarine being outstanding. My co-worker ordered 33 + trees for fall; they are dribbling in to her. Company has good customer service, confused shipping department. The customer service dept. is friendly. Go ahead and order but SPEAK VERY SLOWLY.
|On Mar 1, 2002, ValarieMilazzo wrote:
I ordered trees from Stark Brothers in the past with good results. Last year, however, the majority of the trees I ordered never leafed out and remain lifeless sticks. I have had a miserable time getting the company, which is under new management, to make good on their guarantee. At this point I am still dissatisfied and will never order from them again. Here's what happened: I called in the summer to request replacements as promised in their guarantee, but received only a cryptic answering machine message that they were closed and may or may not reopen. This winter I was relieved to get their catalog in the mail indicating they were back in business. I checked the website, which was prominently advertised on the catalog, but nothing was there. I sent an email to the address listed, and it rejected. I tried again a couple weeks later with the same results. (Apparently, while they advertise they have a web presence, they have absolutely nothing.) I sent a fax. I received a letter saying they would give me a credit but not a refund. I called their customer service line to find out why they were not honoring their "Promise of Satisfaction". I was told the previous owners ran off with all the company's money (including the employees') and the new owner would only honor guarantees on future purchases. I am preparing to write a complaint to the owner, asking why he writes in the catalog that "nothing has changed", yet refuses to carry out their guarantee.
|On Dec 2, 2001, chumly Warsaw, IL (Zone 5a) wrote:
This company has now been bought out by a local business man. He said that he wants to run it as it was before
|On Dec 1, 2001, MichaelGorski Indianola,
United States wrote:
I just received (on Dec 28th, 2001) a catalog from Stark Bros. with the season Spring 2002. Their website is still down and the email@example.com email link is a dead-end.
|On May 1, 1999, bsllas wrote:
This spring, I ordered two celastrus scandens (American bittersweet) vines from Starks. Didn't do any reseach before placing the order.When the order came (late Apr 99), the plants were in very good condition. I also got a pack of 6 free bulbs, labled "lily fairy."I did some research on the bittersweet, and found out that there needs to be a male and female plant in order to get the orange berries in the fall. The catalog doesn't indicate this. It says "for best results, plant two ormore three feet apart." The plants were not labeled male/female, so I don't know what I got.I called to ask about all this. The CSR wasn't sure, so she asked her supervisor. First, they said that the male/female thing wasn't true; that the only plant they sold that required male/female was the kiwi. I said "that's not what I found." Then they said "that's why we recommend you order 3 or more plants, so there's a pretty good chance you'll get one ofeach." I read back to her the "two or more" line from the catalog. They said "oh that must be a typo, our computer says 3 or more." To which I replied "I wasn't informed of this whenI placed the order." She talked to the supervisor again, and this time they said that I should plant them, and the male will grow "noticeably faster" than the female. I didn't feel like arguing anymore, so I gave up; I'll try to find another source so I can get one of each.The next question I had for them was about the freebie "lily fairy." What are its planting requirements and/or bloom time? The CSR said "I would ASSUME you'd plant it just like any other lily." However, these bulbs are about the size ofa crocus bulb, which would lead me to believe it's different from the typical summer bulbs (e.g., asiatic, oriental). But, they were free, so I can't complain there.The actual PLANTS (bare-root) were in great shape. They started budding out the day after I planted them (a few days of 70+ degree weather certainly helped).Nevertheless, customer service always makes a big impression on me, so I will probably not order from them again.
|On Feb 1, 1997, RobinB579 wrote:
I wish I could comment upon their service and quality of product. Virtually everything I wanted to order could not be shipped to California. I know that California has strict agricultural restrictions, but other companies usually have very limited numbers of nursery stock which cannot be shipped to California. I cannot help wondering why they even sent me the catalog.
|On May 1, 1995, MarkLewis wrote:
I have ordered from Stark's several times. They have a good variety and offer many unique fruit varieties. However, I have never been impressed with the size or quality of the stock which I received. They did replace the trees that died over the winter. Once these trees got established they were fine.