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|On Apr 20, 2016, kenwhitten South Woodstock, CT wrote:
After placing an order on line I received an e-mail that my order could not be processed. I tried the on line option and was unsuccessful at fixing the problem. I came home from work early the next day to call and they had closed early so I got a message. I called the next day to try to solve the problem. During the 15 minutes I was on hold I began to wonder If I was going to have problems if I needed customer service after the sale. I took a look here and see that nearly 25% of the comments were negative so I cancelled the order when "customer service" finally answered. I like to have more faith that I will not need customer service, let alone get an automated answering service that tells me over and over how much they appreciate my business.
|On Mar 28, 2016, ar99 San Diego, CA wrote:
ordered some plants from them on 3/21 (ORDER #1393440). the listing clearly stated: estimated delivery 3/26. it's now 3/28 and according to them the plants still have not been shipped and there is no set shipping date. i guess they just don't care that their customers may have lives, plans, or might be traveling...
On Mar 28, 2016, Stark Brothers Nurseries & Orchards Company responded with:
"On Mar 31, 2016 6:57 AM, Stark Brothers Nurseries & Orchards Company responded with:
Please accept our sincere apologies for the inconvenience that has been caused to you due to the late delivery of your product. When you place your order, we strive to give you the most accurate estimated ship date for your location. Unfortunately in your case our shipping department was behind. This is why your order did not get shipped in time to reach you by the original estimated date.
|On Mar 26, 2016, dgludwigl Tyngsboro, MA wrote:
Horrible customer service. I ordered from Stark Bros on March 13 and in theory all items were in stock and I was given a March 17-18 delivery date. I lined up people to help plant on March 19. On the 18th I had not received any notification informing me my order was delayed nor did I receive my plants. Went online to check my order and now the expected delivery was March 24th. The next time it looked online the expected delivery was March 27th. I called customer service, they did not provide any information as to why the order kept being delayed. I asked to speak to a supervisor and was informed that they were not available and there was no offer for the supervisor to call me back. I asked whether I should just cancel my order and they said they didn't know so I cancelled the order.
On Mar 26, 2016, Stark Brothers Nurseries & Orchards Company responded with:
"On Mar 31, 2016 8:19 AM, Stark Brothers Nurseries & Orchards Company responded with:
Please accept our sincere apologies for the inconvenience you have experienced in respect to your order not shipping. When you place your order, we strive to give you the most accurate estimated ship date and availability status of the product. We are sincerely sorry that there was a tree not ready to ship as expected and we are very heavy hearted that you have decided to cancel your remaining order because of this.
|On Mar 17, 2016, pidjones Clinton, TN wrote:
Ordered a dwarf northern star cherry for the wife on 3-10-2016. Chose the "premium" plant as the arrival date estimate was two days earlier, and for a little more I figured we would get a better plant. Estimated arrival was 3-16-2016. Now it is 3-17-2016, and I've not received a shipping announcement email yet. Called "customer service" and find out they were back-ordered on the trees (were back-ordered when I ordered them on the 10th I find out). Back-ordered? this indicates to me that this is NOT a nursery, but instead a distributor that buys wholesale from real nurseries and resells to the public! Anyway, the representative said that the trees have arrived and are being "graded" now - estimated arrival now 3-23-2016! Just not happy with this at all. I paid for the "premium" plant for earlier arrival, as well as a better plant. Something tells me this will be no better than any other they ship. Sure wish we had picked one up at Tractor Supply before they ran out! No more Stark Bros. purchases for us.
On Mar 17, 2016, Stark Brothers Nurseries & Orchards Company responded with:
"On Mar 17, 2016 3:29 PM, Stark Brothers Nurseries & Orchards Company responded with:
Please accept our sincere apology for the inconvenience you have experienced in respect to your order not shipping. When you place an order with us, we strive to give you the most accurate estimated arrival time and availability status of the product.
|On Mar 16, 2016, Todd79 Springfield, MO wrote:
This was my second of what I thought would be many orders with Stark Brothers, but unfortunately it will be my last. Lackluster customer service, inadequate communication, and inaccurate shipping estimates. They bumped my shipping arrival date not once but twice and we're not helpful via phone or email. This is a big deal when you have to take time off work to get trees in the ground. Stick to a shipping arrival date or at least let the customer know when you cannot. I checked all items for arrival date before the purchase and made many selections based on that information. I was sent an email with the shipping date and order confirmation. Then as the time approached I called to verify the date only to find that the date had been bumped (no reason given) and the person told me they didn't have record of the shipping arrival date in my confirmation email, the new date was the only one they were aware of - they were less than helpful. Next, I rearranged my schedule as much as I could and emailed to ensure the new date would stick. I have not received a meaningful reply to the email and when I checked online today my order shipping arrival date had been bumped again - and yet again I was not notified. I cancelled my order and emailed the company again. Their plant stock is good from my experience but their customer service is terrible and their shipping apparently is like guessing the weather forecast - not accurate.
|On Jan 28, 2016, Vissara Portland, OR wrote:
Posted on February 13, 2015, updated January 28, 2016
On January 28th, 2016, Vissara added the following:
Stark Brothers seems to feel the need to continue their pattern of vile service. After my last encounter with them I called and requested to be removed from their mailing list, twice, as I am never purchasing from them again. Behold, another spring season rolls around and I get another catalog from them. At this point I have to assume that they are hoping I will get confused and order from them by accident.
On Jan 28, 2016, Stark Brothers Nurseries & Orchards Company responded with:
"On Feb 13, 2015 2:50 PM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for leaving your feedback here regarding your elderberry plants that were recently shipped. We take all reviews to heart, as this is our opportunity to improve our service and your experience going forward.
|On Nov 21, 2015, Jenetta Clermont, FL (Zone 9a) wrote:
Furious, furious, furious.
|On Oct 3, 2015, xlotus123x Brooklyn, NY wrote:
Placed an order on July16 and a few days later received email changing delivery date from July to Oct 10. So I called to ask why and was given the excuse of we would like to grow your trees more before shipping them to you. I patiently waited and today received a letter from Strark Bros saying my trees were out of stock and cancelled part of my order. So one week before delivery they cancelled my trees.
On Oct 3, 2015, Stark Brothers Nurseries & Orchards Company responded with:
"On Oct 5, 2015 10:52 AM, Stark Brothers Nurseries & Orchards Company responded with:
Please accept our sincere apology for the inconvenience you have experienced in respect to the Stark Custom Graft 2-n-1 Asian Pear tree not being available. When you place an order with us, we strive to give you the most accurate estimated arrival time and availability status of the product.
|On Sep 17, 2015, terrisweet Fallon, NV wrote:
I purchased 52 Neptune grape vines from Stark Bros at a cost of over $350. It took 3 years for the vines to fruit and the fruit looks and tastes like Muscat grapes. Stark Bros refuses to give a refund for shipping me vines that were not Neptunes.
On Sep 17, 2015, Stark Brothers Nurseries & Orchards Company responded with:
"On Sep 18, 2015 11:07 AM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for leaving your feedback here regarding the Neptune grapes you purchased in 2012 from our commercial sales division.
|On Jun 27, 2015, Toddott Kentwood, MI (Zone 5b) wrote:
Posted on June 19, 2015, updated June 27, 2015
On June 27th, 2015, Toddott added the following:
They are sorry I'm having trouble with my bare root raspeberry and suggested I try a different location. Uh...it's dead. I don't think a new location will help. It arrived not as a bare root, but as a "barley" root. As for pruning the tree to balance the leaf and root, if the tree had any decent root system, pruning (butchering) would not need to be so severe. none of the other companies I order from butcher their trees and yet they seem to be the healthy trees.
They suggested contacting customer service. Are they going to send me new trees or just suggest I plant them in a new location?
On Jun 27, 2015, Stark Brothers Nurseries & Orchards Company responded with:
"On Jun 26, 2015 12:18 PM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for leaving your feedback here regarding your bare-root raspberry plants, gooseberries and other fruit trees. We take all reviews to heart, as this is our opportunity to improve our service and your experience going forward.
|On Jun 25, 2015, tooner2 Charlotte, NC wrote:
Posted on April 1, 2015, updated June 25, 2015
On August 25th, 2014, tooner2 changed the rating from negative to neutral and added the following:
Since I posted my negative review on this site, Stark Brothers has been trying to work with me. They have offered to refund or replace the trees. I am going to accept 2 trees, plant them in pots, give them extra attention, and see if I can get them to live and grow over the next year. Will change the review to positive if that works.
On April 1st, 2015, tooner2 changed the rating from neutral to negative and added the following:
I can report that the apple tree replacement is sending out shoots from below the graft and nothing else so far. I have photos I\'d like to have attached showing the difference between the replacement cherry tree I received from Stark Brothers and the new cherry I ordered from Willis Brothers. Wow, what a difference in both top growth and root system! Stark Brothers continues to be a disappointment. It\'s good that they sent the replacement, but the poor quality of it makes me change my rating back to negative. I\'m finished with this company for good.
On June 25th, 2015, tooner2 added the following:
The company has never responded to my last email about the unsuitability of their replacment tree. Before ordering fruit trees from them understand this, the tree will die, likely during the second growing season. If you complain, the replacement tree they send you will also die. In the meantime you will have lost precious growing seasons. This company is not what it used to be.
On Jun 25, 2015, Stark Brothers Nurseries & Orchards Company responded with:
"On Aug 20, 2014 11:56 AM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for leaving your feedback here regarding your fruit trees. We apologize that you feel dissatisfied with the response from our customer support manager regarding our limited warranty. Our Promise of Satisfaction states that you are eligible for a free one-time replacement -- or a refund of your full purchase price (if you don't want a replacement) -- as long as it is requested within a year of delivery.
|On Jun 25, 2015, flame7749 Bowling Green, KY wrote:
Stark Bros. use to be a great company with great plants. They must have changed management or something.
On Jun 25, 2015, Stark Brothers Nurseries & Orchards Company responded with:
"On Jun 26, 2015 11:39 AM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for leaving your feedback here. We are very sorry that you did not receive a response from the customer support manager regarding your frustration and disappointment with the level of service you were provided. Your issue has been forwarded on and our customer support manager to reach out to you after your situation has been assessed.
|On Jun 22, 2015, kevinhnc Atlanta, GA wrote:
My review is based upon Stark Bros.' customer service and business practices. I only actually received one peach tree from them and I just planted it, so I have no comments yet on their products.
On Jun 22, 2015, Stark Brothers Nurseries & Orchards Company responded with:
"On Jun 26, 2015 2:51 PM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for leaving your feedback here. We take all reviews to heart, as this is our opportunity to improve our service and your experience going forward. Our goal at Stark Bro's. is to provide healthy, viable trees and plants and provide an exemplary level of customer service.
|On Jun 3, 2015, Dexterity Lake Hiawatha, NJ wrote:
I purchased 4 blueberry bushes, fertilizers, coco bricks and two apple trees in November 2014. They were planted per stark brothers instructions.
On Jun 3, 2015, Stark Brothers Nurseries & Orchards Company responded with:
"On Jun 4, 2015 9:21 AM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for leaving your feedback here. We are very sorry that you did not receive an email response regarding your blueberry bushes that failed to live. Customer support did respond to your email request to replace your banana plant but must have over looked your blueberry request this spring.
|On May 23, 2015, 1nusha1 Buffalo, NY wrote:
I had ordered trees from Stark. Upon opening the box, found all four were placed into an unsealed plastic bag, two without any material around the roots, one with moist paper around roots and one actually potted up. The two trees without any material around the root system appeared dead, but I planted them. No leaves, no buds. The other two that were properly shipped have leafed out. I tried contacting the company three times by email and have had no response. I would like a refund for the dead trees; I know dead when I see it. I have many, many years experience planting trees and transplanting trees. What I would like is some kind of a response from the company. I would never order from them again.
On May 23, 2015, Stark Brothers Nurseries & Orchards Company responded with:
"On Jun 4, 2015 10:07 AM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for leaving your feedback here. We are very sorry to hear that you are claiming that you did not receive our email responses.
|On May 21, 2015, furrybill2000 Cape Neddick, ME wrote:
Posted on May 7, 2015, updated May 21, 2015
On May 21st, 2015, furrybill2000 added the following:
So as it turns out you can call FedEx to refuse a shipment and have it turned around from wherever it might be. No need to sit at home all day Saturday...Stark may want to update their customer service rep training to reflect this...
Once Stark knew the package had been refused they refunded my money, have to give them credit for that.
Then I got an email telling me I was getting a $25 certificate for my next order. Today a catalog arrived with the certificate. Knowing that I won't do business with them any more and knowing that they would continue to kill trees by sending me endless catalogs, I called to delete the account. I was told that this is not possible. Yes, they will stop sending catalogs [doubtful] but they REFUSE to delete my personal information from their database.
Plus ca change...
On May 21, 2015, Stark Brothers Nurseries & Orchards Company responded with:
"On May 8, 2015 10:07 AM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for leaving your feedback here regarding your recently shipped orders. We take all reviews to heart, as this is our opportunity to improve our service and your experience going forward.
|On Apr 27, 2015, hgusa Whittier, CA wrote:
I've just planted them, so hopefully they grow it it turns out ok in the end. I like the varieties of fruit trees available, but the "professional pruning" is a horrible misnomer! The trees were not pruned! The branches were all cut off. I bought 8 bare root fruit trees, 3 of them have 3-4 branches about 3 inches long, the other trees were straight sticks. On the website they say something like: "don't worry about pruning during the first year, we've taken care of that." All they have done is make the trees branchless and easy to ship. 9 trees, 3 grape plants and 24 raspberry plants were jammed into two 9 x 9 inch boxes. No branches at all. I even ordered the "supreme" trees, wanting to get these things growing as quick as I can. This whole first year will be used to try to get a few branches on, which I will then need to prune to what it was supposed to be like upon arrival. Super lame. My suggestion: shop elsewhere.
|On Apr 9, 2015, tannatforlife East Setauket, NY wrote:
I ordered a dwarf meyer lemon tree toward the end of this winter. I was told it would ship on March 22. It did not ship. I called the company and was told it would ship on March 31, due to weather conditions in my area (I am located on Long Island in New York). I can understand that of course, as we had a harsh winter. But now it's a normal spring temperature and Stark continues to use temperature as an excuse. I emailed the company and was told it would ship early this week and I'd have an email confirmation informing me. Nothing. I called 2 days ago to check the order status and was told it would ship yesterday and I'd have an email confirmation yesterday to inform me, and the customer service person guaranteed it would be shipping yesterday. Obviously it did not. I have heard several times recently that this is how Stark has been conducting their business. 4 times they changed my delivery date? Not acceptable, and each time I speak with them, they act like I'm the one who is wrong. There are no excuses now - the temperatures are fine for shipping the plants, and I have already decided that whether the plant is in good condition or not upon arrival (if ever), I will never be placing another order with Stark again, nor will I recommend this company to anyone else. This is among the worst customer service I've experienced, and I have ordered trees/plants online before from other companies and have been satisfied.
|On Mar 14, 2015, cajunmark Denham Springs, LA wrote:
I live near Baton Rouge, Louisiana where the weather can be rather intense in the summer. I ordered 11 different fruit and nut trees from Stark Brothers in the spring of 2013. Everything was fine until i planted these plants in the ground. i followed all the directions but i think the heat and humidity from Louisiana got the best of these plants. Of the 11 plants only 3 are left and 2 are barely surviving. My brother planted one of the apple trees across town and it is doing well. I dont know that it is Starks fault or just the area that i live in.
|On Jul 28, 2014, troman1973 Bellwood, NE (Zone 5a) wrote:
I wouldnt have posted negative other than the customer service I received at the end. I ordered a Cherry Tree, A locust and 6 raspberry plants. The trees came healty enough, a bit small for the price I paid, the both of my trees are alive and seem healthy. That is all I ask from mail order I dont expect huge trees.
On Jul 28, 2014, Stark Brothers Nurseries & Orchards Company responded with:
"On Jul 28, 2014 1:44 PM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for leaving your feedback here regarding your bare-root raspberry plants. We take all reviews to heart, as this is our opportunity to improve our service and your experience going forward.
|On Jul 23, 2014, jbf16falcon Owasso, OK wrote:
In 2013 I placed an order 976465 with Stark Brothers for two grape plants "Somerset Seedless". This year the vines had grapes and every grape has at least two large seeds in them. So either Somerset was really not a seedless grape or they supplied the wrong grapes. I e-mailed them about the problem several days ago (twice). They have evidently decided to ignore my e-mail. It would be nice and only fair to hear from them and either get replacement "seedless" grapes to take the place of these or a credit. At this point I have to say my experience is ***NEGATIVE*** due to misadvertised product and unresponsive customer service.
On Jul 23, 2014, Stark Brothers Nurseries & Orchards Company responded with:
"On Jul 28, 2014 12:55 PM, Stark Brothers Nurseries & Orchards Company responded with:
We apologize that you did not receive a timely response to your inquiry. Our customer support manager has replied to you as of last week in regard to your seedless grapes developing seeds. We hope the information you were provided helps alleviate your concern about the product. We apologize again for the delay in response and hope our customer support team can work with you to improve your experience as our customer.
|On Jul 18, 2014, birchoil Ashburnham, MA wrote:
6 years ago I ordered and planted 3 Heartnut trees from Miller's Nursery. It was listed that they would produce in 3-5 yrs None of these trees have ever produced nuts. Stark Brothers, who now own Miller's, refused to take any responsibility for these infertile trees and would not give me a credit or refund.
|On Jun 9, 2014, blueridger Fletcher, NC wrote:
I ordered four trees from Stark Brothers which shipped Nov. 11, 2012. Three of the trees, an apple, a pear and a cherry put out a little growth the first year, but it was obvious that the other apple was not doing well. I called their customer hotline, and was told that sometimes it takes the apple trees more time to get established, so I left it alone, continued watering etc.. I didn't see any life from it over last summer or fall. This Spring it became obvious that the tree was completely dead. I called them back today, and was very rudely told that I could not possibly get a refund from something which shipped in 2012 despite what I had been told in the summer of 2013.
On Jun 9, 2014, Stark Brothers Nurseries & Orchards Company responded with:
"On Jun 9, 2014 1:20 PM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for leaving your feedback here regarding your apple tree. We apologize that you feel dissatisfied with the response from our customer support team regarding our limited warranty. Our Promise of Satisfaction states that you are eligible for a free one-time replacement -- or a refund of your full purchase price (if you don't want a replacement) -- as long as it is requested within a year of delivery.
|On May 29, 2014, Dmykula STONE RIDGE, NY wrote:
|On May 3, 2014, Kellythefoot Opelika, AL wrote:
Ordered a winter banana apple tree and two elder berries. At first they pushed my order back saying my ground was not ready to plant yet I live in alabama and ground has been above seventy for a month. Then I called and they changed my shipping. Upon arrival I get my banana apple tree and elder berries and they all have ten to fifteen spots where the bark was cut to see if they were alive which is a joke if they had any horticulture skills this would not be needed. The roots were hanging out of the the bottom of the box and were dried out. The winter banana apple tree was one vertical whip with no branching when I called to ask how such a old company is still in business when they ship such subpar plants this is what she told me word for word( some trees don't develop branches in two years of growth would you like me to send a replacement) so I said yes then she said( that is not the quality of plants we send out but if I send another tree it might not have branches either) I don't know about y'all but it seems kind of weird that if that is not the usual quality that you would send out why would my replacement be just as bad as the first. So finally the gave me a refund on my apple tree and if these elder berries are damaged by the green house people cutting on them to make sure they are alive. So probably gonna be calling them back soon for another refund. So only thing positive about this company is there not afraid to give your money back on these subpar plants. So needless to say my days of doing business with such a joke of a company are done before it ever really got started
On May 3, 2014, Stark Brothers Nurseries & Orchards Company responded with:
"On May 6, 2014 10:30 AM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for informing us of the condition your shipment arrived in, and we regret any inconvenience this experience has caused you. We know that the packaging is important in shipping living product from us to you, and we take these issues seriously. If you managed to take any photos of your shipment like this, we would be grateful if you could send them to us via email at firstname.lastname@example.org so we can address how to avoid this happening in the future.
|On Apr 25, 2014, rnbee Warwick, RI wrote:
Posted on April 25, 2014, updated April 25, 2014
On April 25th, 2014, rnbee added the following:
In response to Stark Bros reply:
- I did not receive any shipping confirmation email. I should not need to call the company by phone in order to receive a tracking number.
- If the reason for the delay is simply because you are shipping live plants, then why bother including an estimated shipping date along with the order confirmation? Why not predominantly display this information in your ordering process, that people can be aware that it may take several weeks to receive their orders?
- To add onto the above point, how come I have never had this issue with ANY other company I have purchased live plants, or even live creatures (ladybugs, worms, etc) from over the Internet? Delayed shipment based on live plants being the product is kind of a poor excuse. At the very least you need to make sure you are doing everything you can do to make potential customers aware of the delay so they have the choice to go elsewhere if they want to do so.
On Apr 25, 2014, Stark Brothers Nurseries & Orchards Company responded with:
"On Apr 25, 2014 12:18 PM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for your feedback and for sharing your experience here. We dedicate ourselves to providing quality product and service to all of our customers, and it is something we take seriously. It is our goal not only to meet, but to exceed your expectations, and we would like to sincerely apologize that this did not happen.
|On Feb 28, 2014, topraymore Loudon, TN wrote:
I ordered some products from Stark Bros on 02/17. Even though my zone schedule for shipping was 03/03, I specifically told the person I wanted my product shipped right away. She said OK. I hadn't gotten a shipping confirmation email (which they said I would) by 02/24 so I called again. I was told my products would be shipped. Still no email so I called again 02/27. When I asked specifically when my order would ship I was told that there weren't any problems with back order but my order as of yet hadn't been printed off to be filled and was listed in the computer as "on hold". I should have asked for a supervisor but I was at work and in a hurry. I believe this is only the 2nd time in my life I have ordered from Starks. It's one of the oldest names in the garden business. I don't know why it's so difficult for them to ship a simple order of less than 1 dozen plants. It's VERY frustrating. I could have already gotten an order from someone else and planted my stuff.
On Feb 28, 2014, Stark Brothers Nurseries & Orchards Company responded with:
"On Mar 4, 2014 10:18 AM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for your feedback! We are sorry to hear that your order was not shipped as expected, and that a reason was not clearly communicated to you. We strive to ship your order within the estimated shipping window, or the shipping date you request if it differs. Please contact our customer support team (800.325.4180) with your order number handy so that we may work with you to get your order shipped immediately.
|On Feb 12, 2014, sydsma Eleva, WI wrote:
I am mostly writing to complain about Stark's complete lack of an inventory system. Last year on 2/13/13 I put in my order for 10 items. Everything showed in stock and the order was processed. A few months or so later I received a letter showing all but 2 of the items were cancelled...one of which was a Bubblegum Plum Dwarf Supreme tree. This tree was the reason for my order and I just added the rest. I called to complain asking why they were just cancelled and was told that they were just out of the stock. After discussion I found out that I could get the same tree...but just not "Supreme." The rest of the items were just out of stock. VERY frustrating.
On Feb 12, 2014, Stark Brothers Nurseries & Orchards Company responded with:
"On Feb 14, 2014 2:20 PM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for taking the time to share your thoughts and experience here! Your feedback is useful for us to address and improve things on our end in order to meet, and exceed, your expectations! We have been in contact with you via email and hope we have a solution that meets your satisfaction.
|On Feb 4, 2014, mscratch Millersville, MO (Zone 6a) wrote:
I spent 90 minutes on the computer to choose and order from this company, only to discover when checking out that because I have a rural address I would have to call the company and pay extra because of separate handling. Well, that's just not going to happen. This is the only company that I have ordered from so far that requires me to do this. Sadly, I will choose from the other catalogs. I took their catalog over to my neighbors this morning and suggested strawberry plants for him to order. Now I will have to go back and tell him to look for another nursery or buy local. Very frustrating and time consuming! I didn't see any small print or any print that said I would have to call them to place my order until the very end when I clicked continue to check out and of course after I entered my address. etc. Just because I live out in the country??? We don't have streets out here.
On Feb 4, 2014, Stark Brothers Nurseries & Orchards Company responded with:
"On Feb 4, 2014 3:05 PM, Stark Brothers Nurseries & Orchards Company responded with:
We're sorry for any frustration you've had trying to place your order on our website and we would like to help! Please contact our customer support team (contact information below), with your customer number and address handy, so we may work with you to resolve this issue. Sometimes the system has trouble recognizing rural route numbers -- but this isn't something that you are charged extra for. If you have questions about your order total, please let our customer support team know!
|On Jun 21, 2013, Moonshine84 San Diego, CA wrote:
Posted on April 8, 2013, updated June 21, 2013
On April 8th, 2013, Moonshine84 added the following:
Postpone AGAIN: until April 13th!? ...... never again they lost me as a customer once I get my stuff, never will buy from them again.
On April 8th, 2013, Moonshine84 added the following:
I called this afternoon, already agreement to split the order: The reasons I declined the offer because they are making me pay for the shipping at the first time we talked about split order. I should not be paying for shipping AT ALL since I paid 3x of $85, $273 around total......... Split the order today after I called they now said will ship it for free so I accepted the offer... which I expect them to ship the rest BY TODAY after I called in...... but no what I see is date to be shipped again postpone to April 13th..........
On June 21st, 2013, Moonshine84 added the following:
Since they fixed the problems and all. I been working with Tabitha, she fixed most of the issues. Most of my tree's are doing well over here but no fruiting yet....
Honey berry is what I am also crazy about. Few did not make it.
I am also pure in berries. Goji first pack did not make it, but 2nd pack they sent, was beautifully, transfer them to bigger pot. it still beautifully and green!
One another thing I am MOST amazing impressed with BLUE MOON Honey berry, they arrive thick lush, sweet! Beautiful new green leave keeps on coming up. However the rest; start to turning brown on me. quite few of it died. :(
Ordered few cherry trees as well. Two is not seems doing good I will be contacting Tabitha soon in two months IF it doesnt show anything. no leaves yet on the Starkrimson's, and White Gold Cherry tree at this time.
One most big concerned and disappointment Raspberry seems are sick; thriving like crazy with new green stalk then end up start to purple at the bottom spread all way up killed the new stalk, turn to black and drop like dead. has to pull all out. I am waiting for Tabitha to contact me back about it.
Since they truly do care about their customer and try their most best effort to take care of them, myself including after myself post this negative comment first place was NOT very happy with them until Tabitha done super well job to take care of me. I will rate their company A* at this time as positive rate. MUCH BETTER at this time. Fyi Stark Bro, I have all pictures. I DO take pictures OF COURSE to prove the process and all.
Thank you for taking care of me from the day one u found out the bad negative rating. As you can see this year I brought so MANY plants from you. :) Please do continue taking care of me as a customer, might coming back next year for more honey berries and cherry tree's. Got to take care of these order that I purchased from you that did not make it.
On Jun 21, 2013, Stark Brothers Nurseries & Orchards Company responded with:
"On Apr 8, 2013 10:10 AM, Stark Brothers Nurseries & Orchards Company responded with:
We dedicate ourselves to providing quality product and service to our customers here at Stark Bro's, and we take pride in that! We are able to improve this when folks like you share your feedback with us here. Your honest experiences with our company are appreciated.
|On May 13, 2013, fschipani White Lake, MI wrote:
I ordered a Honeycrisp Dwarf Apple Tree from them in 2008. I planted it and babied it and it seemed to be doing well until last summer it just died on me. I thought because of the weather last year that it might have gone dormant early so I waited until this year and it never came back. I went to take the tree out and it broke off right at the base of the trunk, so I knew it was dead.
|On Apr 9, 2013, happyroots Averill Park, NY wrote:
Posted on April 8, 2013, updated April 9, 2013
On April 9th, 2013, happyroots added the following:
I called to argue my bill based on the problem with their stock and shipping trees that could not be pollenated because of their lack of inventory control. I was told that the tree that was not available on my original order did not grow well this year and they were too small. (How do they not know this until they were ready to ship?) They then tried to sell me the shorter version of the tree at a lower cost (non-select). So what would I be getting; a less than vigorous plant that wasn’t healthy? I also found out that my order had not been shipped, as the invoice I received in the mail had implied that it would. I pushed to get a confirmation that the non-select tree would actually ship. They would not commit themselves. They kept saying that the tree was in stock “today.” Right! Been-there-done-that. I then ask when the order would “really” ship. I was told that it “should” ship within another week. (but again, no solid commitment) Okay, so now shipping is pushed back for a third time with no guarantee of anything. I cancelled that order and another order that still had not shipped. If a business cannot tell you for certain what they have in-stock, then they have no control over anything including quality. My best guess is that this company may be a middleman that peddles trees from other suppliers. There is no other reason for not knowing what your inventory is or what the quality of your plants are. That also jives with the delays they experience in shipping. If their suppliers don’t ship to them on-time, then they in-turn cannot ship to us. I ran into this problem with another supplier years ago.
At least I have one good tree this year. At the same time I ordered from Stark Brothers earlier this year, I ordered a different type of tree from another vendor and I already have it in the ground and the buds are already swelling. They are a smaller nursery and they grow everything themselves. What a difference! I wish I could order more from them, but they don’t carry the other varieties of trees I was looking for. Oh well.
Maybe I can find another good vendor on this site that has the varieties of trees that my good nursery vendor does not carry. But now, I have to wait until next year.
Stark Brothers cost me a whole growing year and my time dealing with this problem. I won't forget that.
On Apr 9, 2013, Stark Brothers Nurseries & Orchards Company responded with:
"On Apr 9, 2013 5:42 PM, Stark Brothers Nurseries & Orchards Company responded with:
On behalf of all of us at Stark Bro's, please accept our sincerest apology for not properly communicating with you when items on your order became unavailable for shipping. You can be sure that your feedback is something we take to heart and we will work earnestly to improve our communication methods to better suit all customers going forward.
|On Jan 13, 2013, guavagrower Corona, CA wrote:
Bad control of their inventory. I'm very upset with Stark Bros, a few months ago, I wanted to get the 2-n-1 cherry tree, but they were not available at the time so I signed up to get an e-mail when they got some. Shortly after I received an e-mail saying they had some in stock, so I went online and placed an order. I received an e-mail confirmation with a ship date and estimated delivery date. Both dates came and passed and nothing. I waited another week thinking it was going to be late and nothing. So I decided to call to see what was going on. I called one day and was on hold forever, so I hung up and called the next day. The next day they answered and told me that my order had been canceled because they ran out of trees. They could have at least e-mailed me right away to tell me about this. Instead they made me waste my time and money preparing a spot for me to plant the tree and buying good soil. I will never order from them again.
On Jan 13, 2013, Stark Brothers Nurseries & Orchards Company responded with:
"On Jan 14, 2013 9:46 AM, Stark Brothers Nurseries & Orchards Company responded with:
At Stark Bro's, we are dedicated to providing quality product and service to our customers, and we take pride in that. Your feedback here is appreciated, since you are sharing your honest experiences with our company.
|On Apr 8, 2012, TA152H Stony Point, NY wrote:
Posted on April 3, 2012, updated April 8, 2012
On April 8th, 2012, TA152H added the following:
Because I couldn't get the variety any place else (Bubblegum Plum), I ordered another one. It was not good quality, but not horrible either like the original. It's not Supreme, it's mediocre. I received four other trees the next day from a preferred vendor, and the difference in quality is very noticeable.
Still, if this had been the original tree, I would have rated them neutral, not negative, because it's not bad. But the first tree was so poor, and this tree was not great, and would recommend different vendors if you really want a nice tree.
On Apr 8, 2012, Stark Brothers Nurseries & Orchards Company responded with:
"On Apr 4, 2012 8:58 AM, Stark Brothers Nurseries & Orchards Company responded with:
A Stark Supreme Tree® tree should be what you expected: a top-grade tree. We put our pride in our quality service *and* product so it is a true disappointment to hear that this tree did not meet your -- and our own -- quality standards. This type of feedback is much appreciated because, without this insight, we would not have the opportunity to correct our mistakes and make changes for better service to you: our customer.
|On Apr 3, 2012, AlanXX Evansville, IN wrote:
Stark Brothers Nursery, 11548 Highway NN, Louisiana, Missouri.
On Apr 3, 2012, Stark Brothers Nurseries & Orchards Company responded with:
"On Apr 3, 2012 5:16 PM, Stark Brothers Nurseries & Orchards Company responded with:
Stark Bro's is dedicated to providing quality trees and service to our customers and has been since 1816. Negative feedback here always leaves us glum, but we welcome the sharing of honest experiences with our company!
|On Mar 28, 2011, badcyclist National City, CA wrote:
Posted on March 26, 2011, updated March 28, 2011
On March 28th, 2011, badcyclist added the following:
Thank you for your thoughtful and constructive response to my critical review. If I had received your response to my initial inquiry to customer service, I would have been a lot happier-- or at least I would have been reassured and at least somewhat mollified.
I went back and checked my records, and I ordered the $22 standard trees, not the supreme trees. That said, both promise professional pruning, not whips. The trees I ordered were the Cinnamon Apple and the Chenango Strawberry (the Chenango was on sale).
I am absolutely willing to see how the whips do, and I definitely appreciate that you will replace them if I am still dissatisfied within a year.
It still irritates me when I look at them, because they just are so pitiful compared to my other young apple trees. But maybe in a year, who knows? Even under the best of circumstances, however, it is going to take years before they amount to anything.
I do think that your company should be more honest in its description of what you send. If you are going to send whips instead of properly pruned trees, you should say so.
Alternatively, if I received whips when I should have received professionally pruned trees (as your website clearly promises), then I think that your customer service department should step up, admit the screw-up, and send proper replacements.
Thank you again for your helpful response-- it makes a difference to know that you are listening.
On Mar 28, 2011, Stark Brothers Nurseries & Orchards Company responded with:
"On Mar 28, 2011 7:50 AM, Stark Brothers Nurseries & Orchards Company responded with:
It's always disheartening to read a negative review here on the Garden Watchdog, but we do appreciate you stating your honest opinion about your Stark Bro's experience. Without this kind of insight, we do not have the opportunity to correct our mistakes or make changes for better service to our customers. Sincerely: thank you.
|On Jun 25, 2010, missylyn Rootstown, OH wrote:
I have purchased from Stark Bros. quite a few times. The only thing I have been disappointed in was the grapes. I ordered all the different varieties of seedless grapes they offered and EVERY single one of them turned out to be regular concord grapes. I contacted them and they tried to tell me that they got seeds because I planted them too close to a seeded variety. They sent me a 1 time replacement which I have my doubts about. I probably will end up with seeded concords...again. I won't buy from them again if I can't be sure that I am actually getting the cultivars I pay for...so now after 4 years wasted growing their grapes I am again searching for seedless grapes.
On Jun 25, 2010, Stark Brothers Nurseries & Orchards Company responded with:
"On Jun 28, 2010 8:30 AM, Stark Brothers Nurseries & Orchards Company responded with:
Thank you for posting about your experience with our seedless grapes. Your frustration is very understandable! If we went to the grocery store and purchased any seedless variety of fruit, we would expect to get home and enjoy the fruit without the hassle of seeds - it's what we paid to enjoy! Anything less would warrant disappointment and probably a trip back to the grocer.
|On Apr 27, 2010, Man99204 Spokane, WA wrote:
I am originally from Wenatchee, Washington The 'Apple Capitol" of the United States. I know how to judge if an apple tree was well grown. I have a home orchard, and over 40 years of experience receiving and planting apple trees.
On Apr 27, 2010, Stark Brothers Nurseries & Orchards Company responded with:
"On May 6, 2010 3:47 PM, Stark Brothers Nurseries & Orchards Company responded with:
We are very sorry to hear about the condition in which you received your 2-N-1 apple tree! From the way you described your experience, we completely understand why you feel dissatisfied. We pride ourselves on satisfying customers with quality trees, and our Promise of Satisfaction guarantees any products you receive from us up to one year from shipment. Please contact our Customer Support Team at email@example.com, or by phone at 800.325.4180, and we will freely ship you another 2-N-1 apple tree to replace the original. At Stark Bro's, we strive to satisfy our customers with the highest quality trees and plants, and we will do everything we can to see that you receive one that meets your expectations!"
|On Apr 19, 2010, blackiec Colorado Springs, CO wrote:
I have a Stark Blushing Golden apple tree that has never flowered or fruited in the seven years I have had it with six different blooming apples close by. It has also developed a very unusual gall- like enlargement where the topstock is grafted. It was determined this is a graft defect and or crown gall, and no fault of my own. Since stark changed ownership however they refused to help me even in any way, though I have both their tree tag, and proof of purchase. I am removing the defective tree
On Apr 19, 2010, Stark Brothers Nurseries & Orchards Company responded with:
"On Apr 21, 2010 9:33 AM, Stark Brothers Nurseries & Orchards Company responded with:
Stark Bro's stands behind our products, but more importantly, we stand behind our customers. We understand that planting and growing successfully is dependent upon many different factors, some of which are out of anyone's control. In light of this, we have a Promise of Satisfaction for all of our customers regarding every order: if for any reason you are not 100% satisfied with your products or your experience with Stark Bro's, we will send you one-time free replacements or issue a full refund within a year of shipment.