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Comments regarding Stark Brothers Nurseries & Orchards Company

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299 positives
36 neutrals
87 negatives

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Negative bdeason
(1 review)
On Jul 3, 2017, bdeason Indianapolis, IN wrote:

Posted on June 23, 2017, updated July 3, 2017
I ordered an apple tree and a stake. I noticed that I wasn\'t charged the full amount. I sent a message to find out what was going on, but have not received a response. I have now received only the stake, no tree. There has been no communication from Stark Bros about whether the order for the tree has been delayed or cancelled. I have no idea whether I should wait or start looking elsewhere. I am also surprised that they would send me the stake without the tree. What am I supposed to do with just a stake?


On July 3rd, 2017, bdeason added the following:

If it takes nearly two weeks to send a quick email to inform a person that their tree order has been cancelled, then it is time to hire extra help.
On Jul 3, 2017, Stark Brothers Nurseries & Orchards Company responded with:

"On Jul 3, 2017 1:14 PM, Stark Brothers Nurseries & Orchards Company responded with:

Please accept our sincere apologies for the inconvenience you have experienced in respect to your order. We apologize for the delay in our response to your email as Spring is our busiest time of the year.

It is never our intention to ship a growing aide without an ordered tree or plant. Customer support will be happy to assist you with your order concerns. They can be reached at 800.325.4180; Monday thru Friday 8a-430p.

We take ALL reviews to heart as this is our opportunity to improve our service and your experience going forward.

Your planting success is important to us!

Sincerely,
Stark Bro's Nurseries & Orchards Co.
http://www.starkbros.com
800.325.4180"


Negative garlicguyII
(2 reviews)
On Jun 17, 2017, garlicguyII Devils Tower, WY wrote:

I placed an order for Goji and Honeyberry plants in January, to ship in mid April. Called 4/17 to check on an email they sent 4/15 that changed delivery date to a date we would be on a trip. Then they dropped the Goji's and left the Honeyberries for an unacceptable ship date. Tried to get that straightened out, but delivery didn't occur so I called CUSTOMER SERVICE again, during business hours, but got recorded message "you've called after hours". Left voicemail, but got no response. Finally called the "orders" line and got a bit of help. They order people got some action for me because we were leaving on a cruise. However, only 6 of the ten Honeyberries arrived. When I called yesterday, during business hours, I got the same "you've called after hours message twice. Finally got through and was told they would ship the rest next spring. I'm 79 years old, and waiting another year means I may not live to see a crop from them, so asked for a supervisor. Told "she's in a meeting". Asked to have her call me back. Never heard. Terrible Customer service.

Negative Mcchazo
(2 reviews)
On Jun 14, 2017, Mcchazo Greenlawn, NY wrote:

Posted on June 10, 2017, updated June 14, 2017
Posted on May 19, 2017, updated June 10, 2017
Just received my order, have mixed thoughts. First I placed my order on April 23rd, the order wasn\\\'t shipped out until May 15th. The package made it from MO to PA and then was sent back to Start in MO because the \\\" shipping label is unreadable\\\". Which made me wonder how that could be possible. Oh well, so it was sent back to MO then made it back to me in NY today. When I got the package I realized why the label was unreadable... The package was a real mess, as if they ran it over, which left me with little hope for the plants themselves. They are pretty sad looking and all the branches were broken off for the most part but I guess time will tell how they turn out.

If they end up doing well I may change this to positive but as of now I\\\'m slightly disappointed.

If you\\\'re on the fence about this nursery I would look at the recent review breakdown. It may save you some frustration.


On June 10th, 2017, Mcchazo changed the rating from neutral to negative and added the following:

Dropped rating from neutral to negative.

One of the raspberry plants are now officially 100% dead and the other looks like it\'s still struggling a little.

After the experience and quality of product I received from this nursery I looked through others listed on here and ordered 10 raspberry plants. ALL TEN are showing tons of growth and these were planted DORMANT AND BARE ROOT!

Very disappointing. Oh well
On June 14th, 2017, Mcchazo added the following:

Disregard that 'struggling' second plant, neither plant survived the abuse.
On Jun 14, 2017, Stark Brothers Nurseries & Orchards Company responded with:

"On May 26, 2017 11:15 AM, Stark Brothers Nurseries & Orchards Company responded with:

Thank you for leaving your review. We are very sorry that to hear that FedEx had issues with your package.

If you have any issues please contact our Customer Support Team at 800.325.4180 and we will gladly replace or refund your order.

We take ALL reviews to heart as this is our opportunity to improve our service and your experience going forward.

Your planting success is important to us!

Sincerely,
Stark Bro\'s Nurseries & Orchards Co.
http://www.starkbros.com
800.325.4180


On Jun 14, 2017 3:05 PM, Stark Brothers Nurseries & Orchards Company added:

We are very sorry you have had a horrible experience, not only with FedEx but with our product not surviving.

Since 1816, Stark Bro's has promised to please customers with the very best fruit trees and landscaping products, no matter what. It's just that simple.

Our warranty states that If for any reason you are not completely satisfied with your purchase, let us know within a year of delivery and we will send you a free one-time replacement or refund your full purchase price if you don't want a replacement.

Please contact our customer support team to receive your replacement or refund, please call 800.325.4180.

Your planting success is important to us!

Sincerely,
Stark Bro's Nurseries & Orchards Co.
http://www.starkbros.com
800.325.4180"


Negative nh248
(3 reviews)
On Jun 7, 2017, nh248 Strafford, NH wrote:

In the fall of 2016 I ordered a potted apricot tree. It arrived on time and was very healthy. I planted it and watered it. This spring I realized that the tree did not survive the winter.....I contacted Stark by phone and they immediately sent me a replacement tree. No complaints so far. When the new tree arrived, a couple of weeks after my phone call, I was very disappointed. When I opened the box the packing material and the plastic the tree was packed in all fell out. The roots were all dried out. This was not even a tree. It was a stick that was about 3 feet long. It did not have one branch on it. I did not have much choice, so I planted it. If this thing grows I will be very much surprised.......I sent Stark Bros. an Email expressing my displeasure at what I received as a replacement. I have not yet received a reply other than a note asking me to be patient as this is their busy time of year. If this tree/stick does not live, I will be buying a replacement, but it won't be from Stark Bros.


On Jun 7, 2017, Stark Brothers Nurseries & Orchards Company responded with:

"On Jun 14, 2017 3:17 PM, Stark Brothers Nurseries & Orchards Company responded with:

Thank you for leaving your review. We are very sorry for the delay in responding to your email as this has been our busiest spring ever. We are very saddened to learn that your replacement tree arrived in this condition.We completely understand your frustration and disappointment.

We take ALL reviews to heart as this is our opportunity to improve our service and your experience going forward. Someone from our Customer Support Team will be reaching out to you directly to offer you a token of our apology. In the meantime, if you would like to speak directly with customer support please call 800.325.4180.

Your planting success is important to us!

Sincerely,
Stark Bro's Nurseries & Orchards Co.
http://www.starkbros.com
800.325.4180
"


Negative BorderlineFarm
(1 review)
On May 8, 2017, BorderlineFarm Sturgis, MI wrote:

Terrible customer service, equally terrible product quality.

Customer service will stop responding to you at their whim.

4 out of 7 fruit trees ordered last spring did not survive a full year, seemingly from bad grafts. The 3 that are alive still are in very rough shape.

Contrast the fruit tree quality from 2 other vendors ordered at the same time (over 35 trees) and ALL of the other trees are doing perfectly well.


On May 8, 2017, Stark Brothers Nurseries & Orchards Company responded with:

"On May 26, 2017 10:36 AM, Stark Brothers Nurseries & Orchards Company responded with:

Thank you for leaving your review. We are very sorry that to hear that a few of your trees have died. Our promise of satisfaction at Stark Bro's is to provide healthy, viable trees and plants to ALL of our customers. Excellent quality of our trees and plants is our #1 value as your partner in growing.

Our limited warranty offers you to a free one-time replacement within one year. Please contact our Customer Support Team at 800.325.4180 and we will gladly replace or refund these dead trees for you.

We take ALL reviews to heart as this is our opportunity to improve our service and your experience going forward.

Your planting success is important to us!

Sincerely,
Stark Bro's Nurseries & Orchards Co.
http://www.starkbros.com
800.325.4180
"


Negative Oasysconsulting
(1 review)
On May 7, 2017, Oasysconsulting wrote:

Ask for actual pictures of plants you want to purchase. Also ask the age. We ordered and received 8 one gallon blueberry plants. What we received were 8 2" pot sized bluberries stuck in one gallon pots. All green into the soil. No woody stalks. Base thinner than a pencil with one or two shoots. Local nurseries got their stock in. Plants anywhere from same to half the price. Multiple shoots.. some with dozens of shoots and flowering, Woody trunks and 4 to 8 times larger. Complaint to company resulted in NO response. WARNING: SEE THE PRODUCT BEFORE YOU BUY.


On May 7, 2017, Stark Brothers Nurseries & Orchards Company responded with:

"On May 26, 2017 10:27 AM, Stark Brothers Nurseries & Orchards Company responded with:

Thank you for leaving your review. We are very sorry that to hear that these plants were shipped in this condition. Our promise of satisfaction at Stark Bro's is to provide healthy, viable trees and plants to ALL of our customers. Excellent quality of our trees and plants is our #1 value as your partner in growing. Therefore, we completely understand your frustration and disappointment.

Those berries should have been well rooted plants with a least 6-12 inches of healthy new growth.

Your issue has been forwarded to our customer support manager and we’d like to know if you can send us images. We would like show this to our growers, prepping crew and shipping manager. If you can provide us with images please email info@starkbros.com.

We take ALL reviews to heart as this is our opportunity to improve our service and your experience going forward.

Your planting success is important to us!

Sincerely,
Stark Bro's Nurseries & Orchards Co.
http://www.starkbros.com
800.325.4180
"


Negative Cust22181100
(1 review)
On May 6, 2017, Cust22181100 Columbia, MO wrote:

I am now tending my third home orchard. In the past, I have worked as a landscaper. I have been planting Stark Brothers trees for almost 50 years and I have enjoyed a lot of success growing their trees.

But, since Stark Brothers merged with Miller Nurseries the quality of the plants has suffered some, and the customer service is much worse. This Spring they have just missed their 5th promised delivery date on the same order. This is particularly bothersome since I have read reviews on this site from other people that have received the same items since I placed my order.

The best time for planting here would have been 2 months ago. I assume they know this since I live 100 miles from their nursery, and they promised delivery then. Had they done this on a fall order I might be planting in the middle of winter.


On May 6, 2017, Stark Brothers Nurseries & Orchards Company responded with:

"On May 26, 2017 10:09 AM, Stark Brothers Nurseries & Orchards Company responded with:

Thank you for leaving your review. We are very sorry for all the delays with this years order. We completely understand your frustration and disappointment as we have been just as disappointed that we had product(s) that were not ready to be shipped on time this year.

We take ALL reviews to heart as this is our opportunity to improve our service and your experience going forward. Someone from our Customer Support Team will be reaching out to you directly to offer you a token of our apology.

Your continued support and suggestions help us grow into a better company.

Your planting success is important to us!

Sincerely,
Stark Bro's Nurseries & Orchards Co.
http://www.starkbros.com
800.325.4180"


Negative auntnana21
(1 review)
On May 1, 2017, auntnana21 Fall Branch, TN wrote:

Posted on March 29, 2012, updated May 1, 2017
I\'ve ordered from Stark Brothers for years. My little orchard is now 100+ of apples, pears, peaches, cherries, and apricots. I recently moved an ugly apple tree (not a Stark but one I grafted myself) and ordered a Stark Orleans apple to replace it. Now I know we\'ve had an unusually warm spring but their growing rate is ridiculous! I mean that in a good way. A couple of weeks after planting I was walking through the newest part of the orchard and had to think about which tree was the replacement because it had leafed out so well! I\'ve only had to call in for a replacement a couple of times over the past decade or so and the customer service is top notch. No hassles or haggles and the replacements did well. Last year I had an unusual ailment with one of my trees. I sent pictures to Stark asking for help and advice. They responded very promptly, courteously, and were exactly right on the diagnosis! I lost the tree but the new one is flourishing.

How about the fruits? They seem to always produce within at least two years. I\'ve now won two master baker awards at the regional fair using the Montmorency cherries in my pie! Nuf said? Although my mother was a little disappointed over the peaches last year. My father came to help me pick fruit and noticed some of the newer peach trees had their first ripe peaches. Well we stood right there next to the tree and ate them all. None left for him to take home! Maybe I\'ll save her some this year.

My sister thought she wanted to plant an apple tree so I gave her my catalog. She thought they were expensive but I told her \"You get what you pay for. Order the Stark!\" I\'ve made the mistake in the past and bought a couple from Home Depot or Lowes. They were dug up and burned. She ordered the Stark and uttered the oh so painful \"You were right about Stark\" phrase. She has an all-around black thumb but her tree is thriving.

Are they a little more expensive than the local big box stores? Yes. Are they worth it? Absolutely! The customer service alone makes up for the price difference. I will be a long time customer and hope my kids will be one day also.


On May 1st, 2017, auntnana21 changed the rating from positive to negative and added the following:

My how time changes things. I've been a Stark Brothers customer for a very long time; couple of decades. This year I have become so fed up I am ready to wash my hands of them. Of the last few times I've ordered I've had issues with every one. Either the products aren't available or what they send is pitiful. I ordered two of the newest apple cultivars, only to be sent an email the day they are supposed to arrive that they aren't available until Fall. Ok. Fair enough but couldn't you have notified me before their estimated delivery date? I get the remainder of the order only to have 2 of the trees not up to par. Both smokehouse apples do not have a straight main stalk, but BOTH have their grafted scions coming out of the side of the root stock! Imagine an upside down L shaped tree. That's what I got. I called and was told that's how the smokehouse is supposed to be. Yes, I was rude and just hung up instead of listening that that BS. Really? That's the best excuse you can give me? Seriously? Same order is some blueberry and honeyberry bushes. Blueberries are fine both honeyberries are lacking but one was just down right ridiculous. It wasn't even an inch tall and less than 2 inches across. Are you joking? I was so flabbergasted I took pictures thinking surely this was a mistake. No sense in calling and getting more BS so I emailed them. Their response - 5 days later - Sorry. We'll send you a replacement but we don't have any right now so it will be the fall before you receive one. Six months AFTER I've already paid for it, mind you. Ok. I'm a loyalist so I order more product. Next order - a week goes by after order and I've heard nothing. Check online, scheduled to ship the next week. Yes! Next week, heard nothing. Check online again date has been pushed out a week. Ok. Check that week and guess what? Yep. Pushed out another week. End of that week I see I have been charged for the order. Great! Supposed to be delivered Tuesday. Monday afternoon I haven't received a shipping email so I check online and it still says processing. I call and am told oh they are in the shipping department scheduled for delivery tomorrow. So they haven't actually shipped and you're telling me I will receive them tomorrow? Yes she says. Well guess what? I did not receive them. I call and inquire and am told they are in shipping. Well yes but that's what I was told yesterday. So the smartaelic rep says "well I guess they didn't make the truck then did they"? Excuse me? "You'll get them sometime this week". I did. Sort of. Friday evening. And I received NO shipping notification. Part of the order was received. 2 trees missing, not on the packing slip. I check online. Scheduled for delivery on Monday. It's Monday. I check online and now they're scheduled for Friday. So I call to double check. The rep tells me no, I won't be receiving them because they are out of stock until Fall. Ok so why wasn't I notified? Why does it still say I will be receiving them this week. They'll get around to notifying you and updating it. Whattha???
This is NOT the company I started ordering from 20+ years ago and will NOT be the one I stick with. I can handle a little bad customer service if the product is worth it. It no longer is. When they actually have product it has been severely inferior and the customer service has turned into a joke. It truly is sad because they used to be the best in the business.
Negative Ben_H
(1 review)
On Apr 20, 2017, Ben_H Freeport, IL wrote:

I have placed a few orders with StarkBros in the past. All of the products I have received so far have been fairly high quality, and arrived in excellent condition. Their Refund & Return policy looks great, but I have not had to use it yet.

Unfortunately, my recent (larger) orders with this company have not been proceeding smoothly, and I am now realizing that they have very poor customer service:

1. Shipping estimates are so misleading that it would be better if they did not provide them. Delays are understandable; however, the shipping dates for some of my orders have repeatedly arrived and were then pushed back by only a couple of days. This cycle has repeated over 10 times on one order. I have spent the last three weeks planning my life around the arrival of a shipment that I'm beginning to suspect may never arrive.

I sent an email to the company recommending they allow customers to select "No ship" dates for online orders. I assume it would greatly reduce the load on their customer support team if people weren't calling to make sure their unexpectedly delayed orders weren't now going to arrive while they are unavailable. Their website already seems superior to their competitors' from a usability and technical standpoint, so I assume they are capable of adding this feature.

2. Their Order & Shipping Policies page states "For products purchased online, customers are not charged until the order has shipped." They apparently do not comply with this policy. Within the past two weeks, I have been charged roughly $1000 for items that have not yet shipped.

They should either update their policy or their payment process, so they align.

3. Orders are not handled on a "First come, first served" basis. I placed an order for a gift for someone in a colder zone than mine, and it shipped immediately, over a week ago. The exact same items in that order were also on an order that I placed months earlier, but nothing has not shipped yet. I selected the option for my order to be split, but they are apparently holding it for some others items in the order.

It may be wise for customers to place multiple small orders rather than one larger order if they hope to minimize long shipping delays and cancellation of items by StarkBros.

4. I recently spent a lot of time on the phone in hopes of contacting them to avoid shipment while I was out of town. After 30 minutes on hold, an automated message told me that I was 9th in line. I gave up, and sent them an email along with my order information instead. It is a week later, but I never received a response. Their customer service department is not sufficiently equipped to deal with the problems their customers are currently having with them.


I hope that ordering from StarkBros does not result in me losing an entire year of growing. I am beginning to wonder if I should cancel everything and place an order with another vendor before it's too late.


On Apr 20, 2017, Stark Brothers Nurseries & Orchards Company responded with:

"On Apr 24, 2017 3:53 PM, Stark Brothers Nurseries & Orchards Company responded with:

We are very sorry to hear that you have had troubles with your larger orders and with the level of customer service you have received. We appreciate your feedback regarding all of the topics you have brought to our attention. We take ALL reviews to heart as this is our opportunity to improve our service and your experience going forward. This spring has been an unexpected, challenging season on all levels. Our hold times have been high on the phones, we have experienced delays with responding to emails and our orders normally are charged and shipped the same day but we have fallen behind. We seriously appreciate our customers patience and understanding and hope that you not lose faith in our ability to be your partner in growing your own legacy. We completely understand your frustration and disappointment as we are just as disappointed.

As a token of our apology, we will be refunding you any shipping fees that you were charged and we would like to offer you free shipping on your next order with us. Your account has been noted by customer support.

Your planting success is important to us!

Sincerely,
Stark Bro's Nurseries & Orchards Co.
http://www.starkbros.com
800.325.4180
"


Negative cluster
(1 review)
On Apr 20, 2017, cluster new freedom pa,
United States wrote:

placed an order in January 2017 . Now April, 11 days prior to ship date I called and left a voice message. 4 days later, still waiting. when calling the company, was on hold for over 30 minutes each time. I called a few times.
1 week prior to ship date, I get am email that said part or all of my order has been cancelled .It did not say what was cancelled, so, i call again, to wait 45 on hold. Our plans were to plant asasp but, now I must start again. I had never used Stark Bros nurseries before and I will not use them again

thanks for nothing!


On Apr 20, 2017, Stark Brothers Nurseries & Orchards Company responded with:

"On Apr 24, 2017 11:20 AM, Stark Brothers Nurseries & Orchards Company responded with:

Please accept our sincere apologies regarding your order issue and the long wait time to speak with customer support. This is our busiest time of year and wait times are typically high during our spring season. This year call volume is exceptionally high. We appreciate our customers patience and understanding while waiting.

When you place an order with Stark Bro’s, we strive to give you the most accurate estimated ship date and availability status of the product. Sadly, weather conditions resulted in a crop shortage this year that meant we couldn't produce enough of some varieties. We wish we could immediately manufacture more, but it just takes time for trees and plants to grow.

I strongly suggest that you wait to speak to customer support so that they explain what was canceled.

We take ALL reviews to heart as this is our opportunity to improve our service and your experience going forward.

Your planting success is important to us!

Sincerely,

Sincerely,
Stark Bro's Nurseries & Orchards Co.
http://www.starkbros.com
800.325.4180
"


Negative DashHabar
(1 review)
On Apr 19, 2017, DashHabar Upper Marlboro, MD wrote:

A fig tree was ordered and delivered well packaged. When unpacked, the tree appeared grafted, which I then expected a odd-shaped trunk and if successful two or more trunks. It appeared dead but have received trees dormant before and didn't believe the worst. I planted it the same day in container with premium soil pre wetted to dampness. After 10 days the poor tree was dead. Two e-mails to Stark have gone unanswered after each assured it was received and "someone" would be getting back to the e-mail address I provided in 24 hours.


On Apr 19, 2017, Stark Brothers Nurseries & Orchards Company responded with:

"On Apr 24, 2017 10:49 AM, Stark Brothers Nurseries & Orchards Company responded with:

Please accept our sincere apologies for the delay in responding to your email as this is our busiest time of the year. We are sorry for any mis communication regarding the automatic response you received from Stark Bro’s. Our response does not state to expect a response time within 24 hours. It states “we are making our best efforts to respond to all messages in a timely fashion but due to increasingly high volumes please expect a delay in response. If you require immediate assistance please contact customer support by dialing 800.325.4180 Monday-Friday 8a-430p (CDT).”

We are very sorry to hear that your fig was dead on arrival. Not only do we want to make sure that our trees and plant ship during the ideal planting season but the quality of the tree or plant trumps all other requirements.

If you need a replacement for your fig, please contact customer support at 800.325.4180 so that we can arrange your free tree to ship as soon as its available.

We take ALL reviews to heart as this is our opportunity to improve our service and your experience going forward.


Your planting success is important to us!

Sincerely,

Sincerely,
Stark Bro's Nurseries & Orchards Co.
http://www.starkbros.com
800.325.4180"


Negative griffgreen
(1 review)
On Mar 29, 2017, griffgreen Carrollton, OH wrote:

I am sorry to say that our first attempt to purchase from Stark Bros left us with a negative overall experience. We ordered 60 pear trees in October 2016 for estimate ship date of March 10, 2017. We were required to provide a deposit at order.

When no trees were showing up the week of March 10, we called on March 15 (Wed) to find out the status of our order. We were told it had not yet shipped due to changes on the order. This was a surprise to us because we had not been sent any notification of a change of order.

After talking with two different reps, we developed a replacement order to still meet our need for 60 pear trees. We asked the second rep to please email and call us to let us know if the shipment would be sent Friday the 17th or not.

As of March 29th, no email or messages from Stark Bros reps. We called again and were told the shipment would not happen until the following week. Now we were nearly 30 days beyond our estimated ship date and had several reschedules. This was not acceptable for our business needs, so we asked to cancel the entire order and refund our deposit. We are told the deposit should post to our credit card within 2-3 business days.

We are posting as negative because of the overall lack of communication from Stark Bros. regarding the status of our order and the multiple delays in regard to shipment.

Negative fitzgeoff
(3 reviews)
On Mar 9, 2017, fitzgeoff Baton Rouge, LA (Zone 8a) wrote:

Never again will I ignore the bad reviews of a company on this site, like I did with Stark.
I ordered three roses and they sent an expected delivery date. Then every few days the date was advanced, over and over again until it was almost a month later and still no roses.
Why take an order and issue a delivery date when you're not able to fulfill the order?
When I ordered they showed 23 roses were available. If there were why couldn't they get them shipped?
Lastly, when I called to cancel I had to wait over 15 minutes for Customer Service. There were several calls ahead of me. (That's no surprise) When I finally got through to an employee and told her I was cancelling, there wasn't the least interest in why I was cancelling which is indicative of their level of service.
Oh, they got my email address when I ordered and began to bombard me with their sales notices, but never once updated my order status or provided an explanation or apology.


On Mar 9, 2017, Stark Brothers Nurseries & Orchards Company responded with:

"On Mar 10, 2017 10:20 AM, Stark Brothers Nurseries & Orchards Company responded with:

Please accept our sincere apologies regarding your order of roses being delayed and the long wait time to speak with customer service. This is our busiest time of year and wait times are typically high during our spring season. We appreciate our customers patience while waiting.

When you place an order with Stark Bro’s, we strive to give you the most accurate estimated ship date and availability status of the product. Unfortunately, we are experiencing delays on product(s) being ready to ship this spring. We completely understand your frustration and disappointment as we are just as disappointed.

Your issue was forwarded to our customer support manager and we will be sending you three free roses as soon as they become available.

We take ALL reviews to heart as this is our opportunity to improve our service and your experience going forward.

Your planting success is important to us!

Sincerely,
Stark Bro's Nurseries & Orchards Co.
http://www.starkbros.com
800.325.4180"


Negative Bunnyfoo
(1 review)
On Feb 27, 2017, Bunnyfoo Ravensdale, WA wrote:

Posted on February 17, 2017, updated February 27, 2017
First I\'d like to say that I\'ve checked Stark Brothers out on the BBB and the company is listed as only being in business for 19 years. This indicates to me that the company name and reputation I grew up hearing about no longer exists, company was sold to new owners that are running on the original Stark Brothers name.
I received an advertising packet from Stark Bros on January 17, 2017. Cool! Plants must be ready to get mailed out to people! I ordered a Dwarf Saturn Peach on January 19th specifically as a Valentine\'s gift for my husband this year. Unfortunately I don\'t have the dates I\'ve contacted Stark Bros concerning my order. I\'m so irritated at this point I delete them because I can\'t stand seeing their name every time I get into my email. I made initial contact concerned about the freezing temperatures in my area and delivery of a bare root tree. I got an answer that sounded like I was talking to a politician. Something about Stark Bros not being able to commit to exact shipping dates due to sending live items. I\'ve had a vanilla orchid and cinnamon tree from Florida both shipped to me in the middle of winter. It made no sense to me and I told the representative so, never using foul language or being disrespectful. I just disagreed. He again came back with the same excuse. Why was I sent a mailing saying plants were ready then?! Not wanting to go back and forth through email I told the guy he was just irritating me more and not to respond, I was done. I\'ve since contacted the the company through email just to say \"still waiting\". It\'s been almost a month since I ordered. Valentine\'s Day came and went (my husband got nothing for Valentine\'s Day). I\'ve watched my shipping date go from Feb 9, 11, 22, 23, 25. Really?! I\'d love to cancel, don\'t want to do business with them. But at this point I suspect I\'ve ticked them off merely because I disagreed with their customer service, stock, isn\'t really the truth answer. In fact I read in a review right here where Stark Brothers admits to being behind. So just be honest with your customers. We\'ll understand a lot better than being treated like we\'re stupid, willing to accept answers that make no sense. I\'m not canceling my order. I\'m waiting to see just how long Stark Brothers is going to let this go on, just how unprofessional they are going to be about it.


On February 27th, 2017, Bunnyfoo added the following:

Update: Still a negative
Checked my order with Stark Brothers the day the company responded to my review. Yes, they have waived the shipping fee. The shipment date was actually moved up to 2-25 from 3-1. Coincidence that the new ship date was the same as my last noted ship date in my original review?On the date of my original review the ship date on my order was 3-1. Silly me, told my husband his Valentine's gift was finally coming. It didn't arrive! Checked the shipment date. Surprise! They moved it again to 3-4. Checked again today (2-27) and the ship date has changed AGAIN to 3-7. That's s total of at least 9 ship dates being given to me in the 39 days since I initially ordered. Still waiting...

On a side note, in my original review I mentioned telling one Stark customer representative not to email anymore due to no progress being made with him. I find it interesting that Starks response to my review includes stating they aren't contacting me thru email per my request. That's not what I said at all. Just another excuse by Stark not to have to deal with me.

Random FYI: Starks lists "professional pruning" in red writing on their premium trees. However if you dig into the site it clearly states that all their trees are professionally pruned. Buying a premium tree may get a bigger tree. Or that may be just as deceptive as stating premiums get professionally pruned when in reality all trees get pruned. I too suspect this is done for trees to fit the smallest box possible thus saving the company money in shipping. I'd rather have an intact tree that I can make the choice to prune or not.
On Feb 27, 2017, Stark Brothers Nurseries & Orchards Company responded with:

"On Feb 22, 2017 8:59 AM, Stark Brothers Nurseries & Orchards Company responded with:

Please accept our sincere apologies for the inconvenience you have experienced in respect to your order not shipping.

When you place an order with Stark Bro’s, we strive to give you the most accurate estimated ship date and availability status of the product. Our shipping season of our bare root nursery stock begins early February due to our weather conditions here in the state of MO.

Due to the timing of harvesting, grading and inspection of our nursery stock some items are back ordered from time to time. Not only do we want to make sure that our trees and plant ship during the ideal planting season but the quality of the tree or plant trumps all other requirements.

Our promise of satisfaction at Stark Bro's is to provide healthy, viable trees and plants to ALL of our customers.

Your issue was forwarded to our customer support manager and we have waived your shipping fee as a token of our apology for the delay. In respect to your request to not email, a response will not be sent via email.

We take ALL reviews to heart as this is our opportunity to improve our service and your experience going forward.

Your planting success is important to us!

Sincerely,
Stark Bro's Nurseries & Orchards Co.
http://www.starkbros.com
800.325.4180
"


Negative kenwhitten
(3 reviews)
On Apr 20, 2016, kenwhitten South Woodstock, CT wrote:

After placing an order on line I received an e-mail that my order could not be processed. I tried the on line option and was unsuccessful at fixing the problem. I came home from work early the next day to call and they had closed early so I got a message. I called the next day to try to solve the problem. During the 15 minutes I was on hold I began to wonder If I was going to have problems if I needed customer service after the sale. I took a look here and see that nearly 25% of the comments were negative so I cancelled the order when "customer service" finally answered. I like to have more faith that I will not need customer service, let alone get an automated answering service that tells me over and over how much they appreciate my business.

Negative ar99
(2 reviews)
On Mar 28, 2016, ar99 San Diego, CA wrote:

ordered some plants from them on 3/21 (ORDER #1393440). the listing clearly stated: estimated delivery 3/26. it's now 3/28 and according to them the plants still have not been shipped and there is no set shipping date. i guess they just don't care that their customers may have lives, plans, or might be traveling...


On Mar 28, 2016, Stark Brothers Nurseries & Orchards Company responded with:

"On Mar 31, 2016 6:57 AM, Stark Brothers Nurseries & Orchards Company responded with:

Please accept our sincere apologies for the inconvenience that has been caused to you due to the late delivery of your product. When you place your order, we strive to give you the most accurate estimated ship date for your location. Unfortunately in your case our shipping department was behind. This is why your order did not get shipped in time to reach you by the original estimated date.

We are extremely apologetic for what you have experienced, and we are making an effort to ensure that such delay in shipping products will not occur in the future.

Your planting success is important to us!

Sincerely,

Stark Bro's Nurseries & Orchards Co.
http://www.starkbros.com
800.325.4180"


Negative dgludwigl
(1 review)
On Mar 26, 2016, dgludwigl Tyngsboro, MA wrote:

Horrible customer service. I ordered from Stark Bros on March 13 and in theory all items were in stock and I was given a March 17-18 delivery date. I lined up people to help plant on March 19. On the 18th I had not received any notification informing me my order was delayed nor did I receive my plants. Went online to check my order and now the expected delivery was March 24th. The next time it looked online the expected delivery was March 27th. I called customer service, they did not provide any information as to why the order kept being delayed. I asked to speak to a supervisor and was informed that they were not available and there was no offer for the supervisor to call me back. I asked whether I should just cancel my order and they said they didn't know so I cancelled the order.
Their plants maybe just fine if you can actually get them but if you are looking to get plants in the ground in the spring don't count on them.


On Mar 26, 2016, Stark Brothers Nurseries & Orchards Company responded with:

"On Mar 31, 2016 8:19 AM, Stark Brothers Nurseries & Orchards Company responded with:

Please accept our sincere apologies for the inconvenience you have experienced in respect to your order not shipping. When you place your order, we strive to give you the most accurate estimated ship date and availability status of the product. We are sincerely sorry that there was a tree not ready to ship as expected and we are very heavy hearted that you have decided to cancel your remaining order because of this.

We take all reviews to heart as this is our opportunity to improve our service and your experience going forward. We are making an effort to ensure that our customers are made aware of the delays in the future.

Sincerely,

Stark Bro's Nurseries & Orchards Co.
http://www.starkbros.com
800.325.4180"


Negative pidjones
(1 review)
On Mar 17, 2016, pidjones Clinton, TN wrote:

Ordered a dwarf northern star cherry for the wife on 3-10-2016. Chose the "premium" plant as the arrival date estimate was two days earlier, and for a little more I figured we would get a better plant. Estimated arrival was 3-16-2016. Now it is 3-17-2016, and I've not received a shipping announcement email yet. Called "customer service" and find out they were back-ordered on the trees (were back-ordered when I ordered them on the 10th I find out). Back-ordered? this indicates to me that this is NOT a nursery, but instead a distributor that buys wholesale from real nurseries and resells to the public! Anyway, the representative said that the trees have arrived and are being "graded" now - estimated arrival now 3-23-2016! Just not happy with this at all. I paid for the "premium" plant for earlier arrival, as well as a better plant. Something tells me this will be no better than any other they ship. Sure wish we had picked one up at Tractor Supply before they ran out! No more Stark Bros. purchases for us.


On Mar 17, 2016, Stark Brothers Nurseries & Orchards Company responded with:

"On Mar 17, 2016 3:29 PM, Stark Brothers Nurseries & Orchards Company responded with:

Please accept our sincere apology for the inconvenience you have experienced in respect to your order not shipping. When you place an order with us, we strive to give you the most accurate estimated arrival time and availability status of the product.

A living tree or plant that is shipped from Stark Bro's must meet certain criteria before it is shipped. Not only do we want to make sure that your tree or plant ships during the ideal planting season but the quality of the tree or plant trumps all other requirements. Our promise of satisfaction at Stark Bro's is to provide healthy, viable trees and plants to ALL of our customers. This is considered our “grading” process.

Your issue has been forwarded to our customer support manager and we will reach out to you directly. We hope that you allow us the opportunity to rectify this situation because we take all reviews to heart as this is our opportunity to improve our service and your experience going forward.

Your planting success is important to us!

Sincerely,

Stark Bro's Nurseries & Orchards Co.
http://www.starkbros.com
800.325.4180"


Negative Todd79
(1 review)
On Mar 16, 2016, Todd79 Springfield, MO wrote:

This was my second of what I thought would be many orders with Stark Brothers, but unfortunately it will be my last. Lackluster customer service, inadequate communication, and inaccurate shipping estimates. They bumped my shipping arrival date not once but twice and we're not helpful via phone or email. This is a big deal when you have to take time off work to get trees in the ground. Stick to a shipping arrival date or at least let the customer know when you cannot. I checked all items for arrival date before the purchase and made many selections based on that information. I was sent an email with the shipping date and order confirmation. Then as the time approached I called to verify the date only to find that the date had been bumped (no reason given) and the person told me they didn't have record of the shipping arrival date in my confirmation email, the new date was the only one they were aware of - they were less than helpful. Next, I rearranged my schedule as much as I could and emailed to ensure the new date would stick. I have not received a meaningful reply to the email and when I checked online today my order shipping arrival date had been bumped again - and yet again I was not notified. I cancelled my order and emailed the company again. Their plant stock is good from my experience but their customer service is terrible and their shipping apparently is like guessing the weather forecast - not accurate.

Negative Vissara
(1 review)
On Jan 28, 2016, Vissara Portland, OR wrote:

Posted on February 13, 2015, updated January 28, 2016
I will never order from these people again, I ordered two elderberries, which they shipped OVER A MONTH before my planting season. When I contacted them to complain they condesendingly informed me they \"shipped at the proper planting time for your area and if you can\'t plant dorment plants can be safely stored in your garage\".
It wasnt \"proper planting time\" a little clue there is how none of the three other nurseries I had orders in with have shipped yet and the plants were NOT dorment. The plants themselves seem fine but the customer service here and level of common sense is vile.


On January 28th, 2016, Vissara added the following:

Stark Brothers seems to feel the need to continue their pattern of vile service. After my last encounter with them I called and requested to be removed from their mailing list, twice, as I am never purchasing from them again. Behold, another spring season rolls around and I get another catalog from them. At this point I have to assume that they are hoping I will get confused and order from them by accident.
On Jan 28, 2016, Stark Brothers Nurseries & Orchards Company responded with:

"On Feb 13, 2015 2:50 PM, Stark Brothers Nurseries & Orchards Company responded with:

Thank you for leaving your feedback here regarding your elderberry plants that were recently shipped. We take all reviews to heart, as this is our opportunity to improve our service and your experience going forward.

Our customer support manager will reach out to you after she further assesses the situation and gets a clearer view of the issue. We look forward to hearing from you.

Sincerely,

Stark Bro's Nurseries & Orchards Co.
http://www.starkbros.com
800.325.4180"


Negative Jenetta
(1 review)
On Nov 21, 2015, Jenetta Clermont, FL (Zone 9a) wrote:

Furious, furious, furious.

I have spent a small fortune (close to $600.00) over five years buying all sorts of fruit trees from them. NONE of them have produced fruit. Absolutely NONE. I have repeatedly called them over the years, taken their advice, done exactly what they told me to do, and yet still after all these years out of 23 plants I have absolutely no fruit. They grow healthy leaves and are getting bigger. But that's it. I now have 4 acres of fruit trees that are worthless. I called the company and spoke to customer service and asked if the owner would call me back. That was six months ago. Three more follow up phone calls and still not a phone call back from the owner. I want my $600.00 back! Then I go on their website today to get their phone number once again to call on Monday. Low and behold, I see that they have changed their zone for me. I went from 8B to a 9A and ALL of the trees that I have purchased are not in my zone now. No wonder I don't have any fruit on the trees. These people messed up when I placed my order, and apparently fixed it after my constant complaining, but yet I am STILL out $600.00 and have 4 acres to dig up of fruit trees. Please beware of these people. They are the absolute worst company I have ever had to deal with. Take your business somewhere else. Buy trees from your local nursery that have already grown for a few years and you can see what you are buying. All of these trees were sent to me as one stalk only with no leaves.

Negative xlotus123x
(1 review)
On Oct 3, 2015, xlotus123x Brooklyn, NY wrote:

Placed an order on July16 and a few days later received email changing delivery date from July to Oct 10. So I called to ask why and was given the excuse of we would like to grow your trees more before shipping them to you. I patiently waited and today received a letter from Strark Bros saying my trees were out of stock and cancelled part of my order. So one week before delivery they cancelled my trees.

I called to cancel my 2 orders cause I was so angry and the lady on the phone just gave more lame excuses. WAITED 2 1/2 months, 1 week before delivery to tell me your out of stock.
I hope this review would help anyone to stay away from this company!!!!!!!!!!!!!!!


On Oct 3, 2015, Stark Brothers Nurseries & Orchards Company responded with:

"On Oct 5, 2015 10:52 AM, Stark Brothers Nurseries & Orchards Company responded with:

Please accept our sincere apology for the inconvenience you have experienced in respect to the Stark Custom Graft 2-n-1 Asian Pear tree not being available. When you place an order with us, we strive to give you the most accurate estimated arrival time and availability status of the product.

A living tree or plant that is shipped from Stark Bro's must meet certain criteria before it is shipped. Not only do we want to make sure that your tree or plant ships during the ideal planting season but the quality of the tree or plant trumps all other requirements. Our goal at Stark Bro's is to provide healthy, viable trees and plants and unfortunately the Stark Custom Graft 2-n-1 Asian Pear tree does not meet our expectation.

We are sincerely sorry that this tree is not available and we are very heavy hearted that you have decided to cancel your remaining order(s) for bare root fruit trees because of this.

Your issue has been forwarded to our customer support manager and we will reach out to you directly. We hope that you allow us the opportunity to rectify this situation because we take all reviews to heart as this is our opportunity to improve our service and your experience going forward.

Your planting success is important to us!

Sincerely,

Stark Bro's Nurseries & Orchards Co.
http://www.starkbros.com
800.325.4180"


Negative terrisweet
(1 review)
On Sep 17, 2015, terrisweet Fallon, NV wrote:

I purchased 52 Neptune grape vines from Stark Bros at a cost of over $350. It took 3 years for the vines to fruit and the fruit looks and tastes like Muscat grapes. Stark Bros refuses to give a refund for shipping me vines that were not Neptunes.


On Sep 17, 2015, Stark Brothers Nurseries & Orchards Company responded with:

"On Sep 18, 2015 11:07 AM, Stark Brothers Nurseries & Orchards Company responded with:

Thank you for leaving your feedback here regarding the Neptune grapes you purchased in 2012 from our commercial sales division.

The final color, taste and appearance for a fruit variety at maturity is influenced by many factors other than the inherent genetic characteristics described in any publication. Some of these factors are climate, soil, training systems, pruning, fertilization, application of chemicals, etc. Because of these factors, Stark Bro's does not accept responsibility for the final color, taste and appearance of any variety.

Your situation has been fully assessed by management in customer support, production and purchasing in order to get a clear view of the issue. In 2012, the Neptune grape was the one and only green grape we were growing potted in our greenhouse facility. The other potted grape was the Thomcord. We did not grow, buy or sell muscat grapes.

We have offered you a credit on your account to be applied towards a future order and that offer still stands. Please contact our commercial customer support at 800.435.8733 if you would like the credit offer to be added to your account.

Sincerely,

Stark Bro's Nurseries & Orchards Co.
http://www.starkbros.com
800.325.4180"


Negative Toddott
(20 reviews)
On Jun 27, 2015, Toddott Kentwood, MI (Zone 5b) wrote:

Posted on June 19, 2015, updated June 27, 2015
I order from dozens of companies. All of the plants I order survived, except those from Stark\'s. Raspberries, Gooseberries, Pear Trees. None thrived the year planted. All died the next year. The pear trees had been \"pruned\" by their professional staff before being sent. The branches had all been cut completely off, leaving two inch stubs. They claim this is good for the trees. It wasn\'t good for mine. I waited all summer, but it never did sprout. Bought a male and female Paw Paw. One died. Not sure which one. Rasberries...dead. Gooseberries (a plant I thought impossible to kill)...dead.
Never had this problem with any other companies. Bought cherry trees, apple trees, currants, peach trees, gooseberries, honeyberries, etc. and all survived...100 percent survival.
I ordered a raspberry and they sent the wrong variety. They immediately corrected the problem...but both the correct and incorrect raspberry died. I have dozens of other raspberry plants and all thrive.


On June 27th, 2015, Toddott added the following:

They are sorry I'm having trouble with my bare root raspeberry and suggested I try a different location. Uh...it's dead. I don't think a new location will help. It arrived not as a bare root, but as a "barley" root. As for pruning the tree to balance the leaf and root, if the tree had any decent root system, pruning (butchering) would not need to be so severe. none of the other companies I order from butcher their trees and yet they seem to be the healthy trees.
They suggested contacting customer service. Are they going to send me new trees or just suggest I plant them in a new location?
On Jun 27, 2015, Stark Brothers Nurseries & Orchards Company responded with:

"On Jun 26, 2015 12:18 PM, Stark Brothers Nurseries & Orchards Company responded with:

Thank you for leaving your feedback here regarding your bare-root raspberry plants, gooseberries and other fruit trees. We take all reviews to heart, as this is our opportunity to improve our service and your experience going forward.

We professionally pre prune our trees because the digging process can break many of the tree’s feeder roots. The result? An imbalance may occur between the huge top growth and the roots’ ability to support it.This imbalance can heighten the effects of natural transplant shock. Pre-pruning our bare root fruit trees brings the balance between the roots & top growth back into proportion… ensuring the best chance for survival and transplant success. After pre-pruning, the growth will bounce right back once the root system is firmly established!

If you are still having issues getting your bare root raspberries started we suggest that you consider a new planting location. And I encourage you to reach out to customer support so that they can further assess your situation to see what can be done to help you.

Sincerely,

Stark Bro’s Nurseries & Orchards Co.
http://www.starkbros.com
800.325.4180
"


Negative tooner2
(7 reviews)
On Jun 25, 2015, tooner2 Charlotte, NC wrote:

Posted on April 1, 2015, updated June 25, 2015
Posted on August 25, 2014, updated April 1, 2015
Posted on August 16, 2014, updated August 25, 2014
I desperately want to like this company and be a regular customer of Stark Brothers. Everything in their catalog looks so tantalizing and they offer so many varieties at the click of a mouse, but my experience with them has been all bad. I have planted pear, apple, nut, and cherry trees under ideal growing conditions and had a 100% mortality rate. Something is wrong. The trees do fine the first summer, leaf out the second spring, then die the second summer in spite of adequate rainfall and watering and 2 summers that haven\\\\\\\'t been very hot. I spray consistently. I am losing the trees too late to take advantage of their satisfaction guarantee policy of 1 year.I have written to the company and recieved a prompt response but a very defensive one. Companion trees purchased at Lowe\\\\\\\'s are flourishing next to the dead Stark Brothers trees. I really don\\\\\\\'t believe that the cold winter or my gardening practices are responsible for 100% mortality for Starks and 0 % for Lowe\\\\\\\'s. Apple trees that won\\\\\\\'t grow in the Blue Ridge mountains? A lilac shrub I bought from (tiny, tiny) died as well. Be prepared to be disappointed and waste your money and precious time when ordering from this company. I am very sorry to say this, but it is what happened to me.


On August 25th, 2014, tooner2 changed the rating from negative to neutral and added the following:

Since I posted my negative review on this site, Stark Brothers has been trying to work with me. They have offered to refund or replace the trees. I am going to accept 2 trees, plant them in pots, give them extra attention, and see if I can get them to live and grow over the next year. Will change the review to positive if that works.
On April 1st, 2015, tooner2 changed the rating from neutral to negative and added the following:

I can report that the apple tree replacement is sending out shoots from below the graft and nothing else so far. I have photos I\'d like to have attached showing the difference between the replacement cherry tree I received from Stark Brothers and the new cherry I ordered from Willis Brothers. Wow, what a difference in both top growth and root system! Stark Brothers continues to be a disappointment. It\'s good that they sent the replacement, but the poor quality of it makes me change my rating back to negative. I\'m finished with this company for good.
On June 25th, 2015, tooner2 added the following:

The company has never responded to my last email about the unsuitability of their replacment tree. Before ordering fruit trees from them understand this, the tree will die, likely during the second growing season. If you complain, the replacement tree they send you will also die. In the meantime you will have lost precious growing seasons. This company is not what it used to be.
On Jun 25, 2015, Stark Brothers Nurseries & Orchards Company responded with:

"On Aug 20, 2014 11:56 AM, Stark Brothers Nurseries & Orchards Company responded with:

Thank you for leaving your feedback here regarding your fruit trees. We apologize that you feel dissatisfied with the response from our customer support manager regarding our limited warranty. Our Promise of Satisfaction states that you are eligible for a free one-time replacement -- or a refund of your full purchase price (if you don't want a replacement) -- as long as it is requested within a year of delivery.

Our customer support manager will reach out to you again after she further assesses the situation and gets a clearer view of the issue. We look forward to hearing from you.

Sincerely,

Stark Bro's Nurseries & Orchards Co.
http://www.starkbros.com
800.325.4180
"


Negative flame7749
(1 review)
On Jun 25, 2015, flame7749 Bowling Green, KY wrote:

Stark Bros. use to be a great company with great plants. They must have changed management or something.
In the past 3 years I have consistently gotten trees, vines and bushes from them with the roots dried out. The bare root plants come with the roots tied up with plastic and wet material around them however during shipping the boxes are always turned upside down and the packing falls off. I have complained to them several times and the same thing happens. They do replace the plant free if it doesn't live however the second plant is shipped the same way and it gets you a year behind even if the second plant lives. If the second plant doesn't live you have to reorder the plant at cost, they did offer free shipping on the one pant, but would not take the shipping cost of the one plant off of the next order even though it was a big order so I canceled it. It seems to me that someone would correct this. I contacted a representative by phone, and she was not helpful nor very sympathetic to the fact that there plants are poorly packed and refused to let me speak to a manager. She told me that she would have a manager call me, but that never happened, I have waited a month before writing this to see if someone would call back.
Also to make matters worse, their "free professional pruning" consist of cutting off the roots and top of the plant to make it fit a box. Not just a few roots but major roots. It is a shame because the plants look like they were great size and healthy and the solution is simple, management needs to make sure the plants are trimmed and packed properly.
I probably won't order from them again.


On Jun 25, 2015, Stark Brothers Nurseries & Orchards Company responded with:

"On Jun 26, 2015 11:39 AM, Stark Brothers Nurseries & Orchards Company responded with:

Thank you for leaving your feedback here. We are very sorry that you did not receive a response from the customer support manager regarding your frustration and disappointment with the level of service you were provided. Your issue has been forwarded on and our customer support manager to reach out to you after your situation has been assessed.

Sincerely,

Stark Bro's Nurseries & Orchards Co.
http://www.starkbros.com
800.325.4180
"


Negative kevinhnc
(1 review)
On Jun 22, 2015, kevinhnc Atlanta, GA wrote:

My review is based upon Stark Bros.' customer service and business practices. I only actually received one peach tree from them and I just planted it, so I have no comments yet on their products.

My experience- I ordered two peach trees from this company during their end of season clearance. One peach tree was on sale at half price, and one was at full price.

Well of course the half price item was out of stock (even though the website still let me order it). However, the company never notified me of this fact in any way, nor gave me the option to cancel my order.

Before I knew it, the full price item was shipped alone at the FULL shipping cost of BOTH trees.

I contacted a representative by phone, and she was neither helpful nor very sympathetic to the fact that any good company would have contacted me regarding the cancellation of my sale priced item in order to give me the opportunity to cancel the remainder of my order before it shipped.

Based upon this experience, I do not recommend anyone buy from this company, and I will not order from this company or any related company again.

I will update this review should the company offer any sort of sympathetic response or at least a refund of my shipping costs.


On Jun 22, 2015, Stark Brothers Nurseries & Orchards Company responded with:

"On Jun 26, 2015 2:51 PM, Stark Brothers Nurseries & Orchards Company responded with:

Thank you for leaving your feedback here. We take all reviews to heart, as this is our opportunity to improve our service and your experience going forward. Our goal at Stark Bro's. is to provide healthy, viable trees and plants and provide an exemplary level of customer service.

Unfortunately, I was unable to find your account so that I could ask our customer support manager to assess your situation. I ask that you allow us another opportunity to rectify this situation by either contacting customer support directly or emailing info@starkbros.com. Please mention this review when you contact customer support.

Sincerely,

Stark Bro's Nurseries & Orchards Co.

http://www.starkbros.com

800.325.4180
"


Negative Dexterity
(1 review)
On Jun 3, 2015, Dexterity Lake Hiawatha, NJ wrote:

I purchased 4 blueberry bushes, fertilizers, coco bricks and two apple trees in November 2014. They were planted per stark brothers instructions.

I contacted them around 1/28/15 and complained early on that a few of the bushes looked dead. They said, it sounded like they died back and to give it until spring. I contacted them again in early April and didnt get a response until May 7th.

I explained the bush is still dead and there is an issue with my golden delicious apple tree. Again, emails have been ignored and I am being ripped off. I have sent pictures, numerous emails and no one responds.

The ones that died are the cross pollinators I need.

I was a repeat customer. Left yelp review and filed complaint with BBB. Cnat issue a chargeback because too much time passed.


On Jun 3, 2015, Stark Brothers Nurseries & Orchards Company responded with:

"On Jun 4, 2015 9:21 AM, Stark Brothers Nurseries & Orchards Company responded with:

Thank you for leaving your feedback here. We are very sorry that you did not receive an email response regarding your blueberry bushes that failed to live. Customer support did respond to your email request to replace your banana plant but must have over looked your blueberry request this spring.

We are very sorry for any inconvenience this has caused you. Your blueberry plants are still covered by our limited warranty and can be replaced if you'd like.

Our customer support manager will reach out to you after she further assesses the situation and gets a clearer view of the issue.

Sincerely,

Stark Bro's Nurseries & Orchards Co.
http://www.starkbros.com
800.325.4180"


Negative 1nusha1
(1 review)
On May 23, 2015, 1nusha1 Buffalo, NY wrote:

I had ordered trees from Stark. Upon opening the box, found all four were placed into an unsealed plastic bag, two without any material around the roots, one with moist paper around roots and one actually potted up. The two trees without any material around the root system appeared dead, but I planted them. No leaves, no buds. The other two that were properly shipped have leafed out. I tried contacting the company three times by email and have had no response. I would like a refund for the dead trees; I know dead when I see it. I have many, many years experience planting trees and transplanting trees. What I would like is some kind of a response from the company. I would never order from them again.


On May 23, 2015, Stark Brothers Nurseries & Orchards Company responded with:

"On Jun 4, 2015 10:07 AM, Stark Brothers Nurseries & Orchards Company responded with:

Thank you for leaving your feedback here. We are very sorry to hear that you are claiming that you did not receive our email responses.

Our email history shows that customer support team received an email on 4/3/2015 and our customer support manager responded with a call to action on 4/9/2015. Another email was received on 5/15/2015 by you and customer support responded on 5/20/2015 asking for more information.

Your email response that was received on 5/29/2015 has not been responded to but will be addressed today by our customer support manager.

Sincerely,

Stark Bro's Nurseries & Orchards Co.
http://www.starkbros.com
800.325.4180"


Negative furrybill2000
(3 reviews)
On May 21, 2015, furrybill2000 Cape Neddick, ME wrote:

Posted on May 7, 2015, updated May 21, 2015
Outrageous customer service! I put in an order back in April, which arrived, and I quickly planted the trees. A week later I got an email from them telling me that my order was on its way! It turns out a second order had been entered into their system using my credit card. On the phone with the customer rep she made it seem as if it was my fault! Why would I make the same exact order twice within a couple weeks? The solution? I have to sit at home all day Saturday waiting for the FedEx truck to get here, refuse the delivery, then wait for Stark to figure things out and reverse the charge on my credit card. Absolutely insane! Will never do business with them again because (1) their credit card security measures are obviously inadequate, or their Web site has some major problems and (2) blame the customer for what was obviously a screw-up on their end, then ask me to fix it for them? Ludicrous.


On May 21st, 2015, furrybill2000 added the following:

So as it turns out you can call FedEx to refuse a shipment and have it turned around from wherever it might be. No need to sit at home all day Saturday...Stark may want to update their customer service rep training to reflect this...

Once Stark knew the package had been refused they refunded my money, have to give them credit for that.

Then I got an email telling me I was getting a $25 certificate for my next order. Today a catalog arrived with the certificate. Knowing that I won't do business with them any more and knowing that they would continue to kill trees by sending me endless catalogs, I called to delete the account. I was told that this is not possible. Yes, they will stop sending catalogs [doubtful] but they REFUSE to delete my personal information from their database.

Plus ca change...
On May 21, 2015, Stark Brothers Nurseries & Orchards Company responded with:

"On May 8, 2015 10:07 AM, Stark Brothers Nurseries & Orchards Company responded with:

Thank you for leaving your feedback here regarding your recently shipped orders. We take all reviews to heart, as this is our opportunity to improve our service and your experience going forward.

Our customer support manager will reach out to you after she further assesses the situation and gets a clearer view of the issue. We look forward to hearing from you.

Sincerely,

Stark Bro's Nurseries & Orchards Co.
http://www.starkbros.com
800.325.4180"


Negative hgusa
(1 review)
On Apr 27, 2015, hgusa Whittier, CA wrote:

I've just planted them, so hopefully they grow it it turns out ok in the end. I like the varieties of fruit trees available, but the "professional pruning" is a horrible misnomer! The trees were not pruned! The branches were all cut off. I bought 8 bare root fruit trees, 3 of them have 3-4 branches about 3 inches long, the other trees were straight sticks. On the website they say something like: "don't worry about pruning during the first year, we've taken care of that." All they have done is make the trees branchless and easy to ship. 9 trees, 3 grape plants and 24 raspberry plants were jammed into two 9 x 9 inch boxes. No branches at all. I even ordered the "supreme" trees, wanting to get these things growing as quick as I can. This whole first year will be used to try to get a few branches on, which I will then need to prune to what it was supposed to be like upon arrival. Super lame. My suggestion: shop elsewhere.

Negative tannatforlife
(1 review)
On Apr 9, 2015, tannatforlife East Setauket, NY wrote:

I ordered a dwarf meyer lemon tree toward the end of this winter. I was told it would ship on March 22. It did not ship. I called the company and was told it would ship on March 31, due to weather conditions in my area (I am located on Long Island in New York). I can understand that of course, as we had a harsh winter. But now it's a normal spring temperature and Stark continues to use temperature as an excuse. I emailed the company and was told it would ship early this week and I'd have an email confirmation informing me. Nothing. I called 2 days ago to check the order status and was told it would ship yesterday and I'd have an email confirmation yesterday to inform me, and the customer service person guaranteed it would be shipping yesterday. Obviously it did not. I have heard several times recently that this is how Stark has been conducting their business. 4 times they changed my delivery date? Not acceptable, and each time I speak with them, they act like I'm the one who is wrong. There are no excuses now - the temperatures are fine for shipping the plants, and I have already decided that whether the plant is in good condition or not upon arrival (if ever), I will never be placing another order with Stark again, nor will I recommend this company to anyone else. This is among the worst customer service I've experienced, and I have ordered trees/plants online before from other companies and have been satisfied.

Negative cajunmark
(1 review)
On Mar 14, 2015, cajunmark Denham Springs, LA wrote:

I live near Baton Rouge, Louisiana where the weather can be rather intense in the summer. I ordered 11 different fruit and nut trees from Stark Brothers in the spring of 2013. Everything was fine until i planted these plants in the ground. i followed all the directions but i think the heat and humidity from Louisiana got the best of these plants. Of the 11 plants only 3 are left and 2 are barely surviving. My brother planted one of the apple trees across town and it is doing well. I dont know that it is Starks fault or just the area that i live in.
Be careful if you live in a weather environment like central Louisiana.
Here's a list of the plants and their status:

Stark Kwik-Krop Walnut - Dead
Starkrimson Sweet Cherry Semi-Dwarf - Dead
Starkspur Red Rome Beauty Apple Dwarf - Ok
Starkspur Red Rome Beauty Apple Semi-Dwarf - Struggling
Wilson Delicious Apricot Standard - Dead
Stark SweetHeart Apricot Standard - Dead
Burbank July Elberta Peach Standard Supreme - Dead
Readhaven Peach Standard Supreme - Dead
Concord Seedless Grape - Dead
Stark Bountiful Butternut - Barely Alive
Dwarf Banana - Ok

I didn't contact Stark to complain or get my money back because i felt it was the harsh weather hear the did in my plants.

Negative troman1973
(8 reviews)
On Jul 28, 2014, troman1973 Bellwood, NE (Zone 5a) wrote:

I wouldnt have posted negative other than the customer service I received at the end. I ordered a Cherry Tree, A locust and 6 raspberry plants. The trees came healty enough, a bit small for the price I paid, the both of my trees are alive and seem healthy. That is all I ask from mail order I dont expect huge trees.
What I am disppointed in is the raspberries they came looking very dead, but I know with raspberries they can look like that but spring back to life when planted. So I planted the first 6 and nothing came up. I called back they said they would replace them. They did, but when I got the 6 new raspberries they looked just as dead, but I planted them any ways because I really wanted them. This time I waited over 2 months and nothing. I didnt expect ALL of them to grow but out of the 12 I got, I thought maybe ONE would have made it. I called customer service to see what could be done and was told fairly rudely that was all that could be done. So i have 12 dead sticks that I paid for. The money was not that great but it was idea that you can send someone dead stuff twice and not stand behind it. I told them I had planned on putting in future orders with the company but now I will not because I cant trust what I will get and they dont stand behind it.


On Jul 28, 2014, Stark Brothers Nurseries & Orchards Company responded with:

"On Jul 28, 2014 1:44 PM, Stark Brothers Nurseries & Orchards Company responded with:

Thank you for leaving your feedback here regarding your bare-root raspberry plants. We take all reviews to heart, as this is our opportunity to improve our service and your experience going forward.

Our bare-root raspberry plants are dormant when they arrive to you. The new growth often comes from the roots of the bare-root raspberry plants (a difference from most other fruiting plants and trees) and not always from the canes above the ground. What stimulates the new growth is pruning at planting time. Were you instructed to prune your bare-root raspberry plants’ canes back to 2-inches above the soil on your replacement plants? We apologize that you feel dissatisfied with your raspberry plants and also your experience with our customer support team. While we have upheld our warranty* when we replaced your raspberry plants, our customer support manager will be reaching out to you regarding your issue and we hope we are able work with you to improve your experience with our company.

*Our Promise of Satisfaction states that if for any reason you are not completely satisfied with your purchase, let us know within a year of delivery and we will send you a free one-time replacement or refund your full purchase price if you don't want a replacement.

Sincerely,

Stark Bro’s Nurseries & Orchards Co.
http://www.starkbros.com
800.325.4180"


Negative jbf16falcon
(3 reviews)
On Jul 23, 2014, jbf16falcon Owasso, OK wrote:

In 2013 I placed an order 976465 with Stark Brothers for two grape plants "Somerset Seedless". This year the vines had grapes and every grape has at least two large seeds in them. So either Somerset was really not a seedless grape or they supplied the wrong grapes. I e-mailed them about the problem several days ago (twice). They have evidently decided to ignore my e-mail. It would be nice and only fair to hear from them and either get replacement "seedless" grapes to take the place of these or a credit. At this point I have to say my experience is ***NEGATIVE*** due to misadvertised product and unresponsive customer service.


On Jul 23, 2014, Stark Brothers Nurseries & Orchards Company responded with:

"On Jul 28, 2014 12:55 PM, Stark Brothers Nurseries & Orchards Company responded with:

We apologize that you did not receive a timely response to your inquiry. Our customer support manager has replied to you as of last week in regard to your seedless grapes developing seeds. We hope the information you were provided helps alleviate your concern about the product. We apologize again for the delay in response and hope our customer support team can work with you to improve your experience as our customer.

Sincerely,

Stark Bro's Nurseries & Orchards Co.
http://www.starkbros.com
800.325.4180"


Negative birchoil
(6 reviews)
On Jul 18, 2014, birchoil Ashburnham, MA wrote:

6 years ago I ordered and planted 3 Heartnut trees from Miller's Nursery. It was listed that they would produce in 3-5 yrs None of these trees have ever produced nuts. Stark Brothers, who now own Miller's, refused to take any responsibility for these infertile trees and would not give me a credit or refund.

Negative blueridger
(1 review)
On Jun 9, 2014, blueridger Fletcher, NC wrote:

I ordered four trees from Stark Brothers which shipped Nov. 11, 2012. Three of the trees, an apple, a pear and a cherry put out a little growth the first year, but it was obvious that the other apple was not doing well. I called their customer hotline, and was told that sometimes it takes the apple trees more time to get established, so I left it alone, continued watering etc.. I didn't see any life from it over last summer or fall. This Spring it became obvious that the tree was completely dead. I called them back today, and was very rudely told that I could not possibly get a refund from something which shipped in 2012 despite what I had been told in the summer of 2013.


On Jun 9, 2014, Stark Brothers Nurseries & Orchards Company responded with:

"On Jun 9, 2014 1:20 PM, Stark Brothers Nurseries & Orchards Company responded with:

Thank you for leaving your feedback here regarding your apple tree. We apologize that you feel dissatisfied with the response from our customer support team regarding our limited warranty. Our Promise of Satisfaction states that you are eligible for a free one-time replacement -- or a refund of your full purchase price (if you don't want a replacement) -- as long as it is requested within a year of delivery.

If you would provide your customer number here, or reach out to our customer support manager, it will help us to better assess the situation and get a clearer view of the issue. We look forward to hearing from you.

Sincerely,

Stark Bro's Nurseries & Orchards Co.
http://www.starkbros.com
800.325.4180"


Negative Dmykula
(1 review)
On May 29, 2014, Dmykula STONE RIDGE, NY wrote:

Hi Everyone,
I bought 13 trees from Stark recently. The tree's I ordered were mostly the supreme variety. All tree's that came were a bit "wimpy", but three trees were (below) were much smaller and thinner than the others.

1. Bartlett Pear Dwarf Supreme
2. KinderKrisp Apple semi dwarf Supreme
3. Golden Delicious dwarf Supreme.

The fourth kind, of which i bought two, had no branches and no buds. I dont think they will produce.
4. Hardened Nectarine Dwarf Supreme

I planted all of them immediately and most seem to be waking up from their nap and travels.

I wrote on the online forum about my issues, but didn't get a response. when I called about an inquiry about a sale, the people did assist me...so I have mixed reviews when it comes to the service. I'd hate to lose a growing year because i got bum plants.

the list of tree's i planted are below, in case anybody is interested....

1. Honeycrisp? Apple Dwarf Supreme
2. StarkspurÆ Red Rome Beauty Apple Dwarf Supreme
3. StarkÆ Golden Delicious Apple Dwarf Supreme
4. StarkÆ Tree Guards 40"
5. StarkingÆ Delicious? Pear Dwarf Supreme
6. Bartlett Pear Dwarf Supreme
7. KinderKrisp Apple Semi-Dwarf Supreme
8. Ozark Premier Plum Dwarf Supreme
9. Superior Plum Dwarf Supreme
10. Hardired Nectarine Dwarf Supreme
11. Blackgold® Sweet Cherry Semi-Dwarf Supreme *
12. Emperor Francis Sweet Cherry Semi-Dwarf Supreme
13. Starkrimson® Sweet Cherry Semi-Dwarf

Negative Kellythefoot
(1 review)
On May 3, 2014, Kellythefoot Opelika, AL wrote:

Ordered a winter banana apple tree and two elder berries. At first they pushed my order back saying my ground was not ready to plant yet I live in alabama and ground has been above seventy for a month. Then I called and they changed my shipping. Upon arrival I get my banana apple tree and elder berries and they all have ten to fifteen spots where the bark was cut to see if they were alive which is a joke if they had any horticulture skills this would not be needed. The roots were hanging out of the the bottom of the box and were dried out. The winter banana apple tree was one vertical whip with no branching when I called to ask how such a old company is still in business when they ship such subpar plants this is what she told me word for word( some trees don't develop branches in two years of growth would you like me to send a replacement) so I said yes then she said( that is not the quality of plants we send out but if I send another tree it might not have branches either) I don't know about y'all but it seems kind of weird that if that is not the usual quality that you would send out why would my replacement be just as bad as the first. So finally the gave me a refund on my apple tree and if these elder berries are damaged by the green house people cutting on them to make sure they are alive. So probably gonna be calling them back soon for another refund. So only thing positive about this company is there not afraid to give your money back on these subpar plants. So needless to say my days of doing business with such a joke of a company are done before it ever really got started


On May 3, 2014, Stark Brothers Nurseries & Orchards Company responded with:

"On May 6, 2014 10:30 AM, Stark Brothers Nurseries & Orchards Company responded with:

Thank you for informing us of the condition your shipment arrived in, and we regret any inconvenience this experience has caused you. We know that the packaging is important in shipping living product from us to you, and we take these issues seriously. If you managed to take any photos of your shipment like this, we would be grateful if you could send them to us via email at info@starkbros.com so we can address how to avoid this happening in the future.

It is true that some varieties of fruit trees are shipped as unbranched "whips" and even replacement trees of that variety would likely be unbranched. However, we are disappointed to hear that your product arrived damaged. It is very likely that this damage to the product was related to your package arriving damaged.

We appreciate you taking the time to share your experience here so that we can address these issues. We want to apologize that we did not meet or exceed your expectations. Our customer support manager will be reaching out to you shortly to see what we can do to improve your experience with our company.

Sincerely,

Stark Bro's Nurseries & Orchards Co.
http://www.starkbros.com
800.325.4180"


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