I ordered an assortment of air plants recently. The package arrived quickly and all plants were individually wrapped and labeled. One of the plants I ordered was out of stock and they replaced it with 2 substitutions,both very nice plants. All the plants are doing well and look beautiful. I am very pleased, thank you Black Jungle:)
Good service every time I deal with them. Plants are healthy and packed with care. Customer service is good if you can get a hold of someone, but hey its a green house thats alot of work and walking to be going back and forth to answer a phone. I guess the spam would explain why my message was never replied to, but I figured it out. Some of the negative comments are a joke. You need to know your plants before jumping into buying an expensive one. Its expensive for a reason. Its rare or slow growing or it needs proper growing care and time. And as for the listings of other complaints made on here you can clearly see the care in there replies. They are not covering there butts. They care and know their business.
I was extremely impressed with my Black Jungle order. I ordered the plants to fill a terrarium I'm giving as a christmas gift, and the week I ordered, the forecast declared that temps would not rise above 20ºF until late in the week. It turned out that they barely even got up to 20º all that week, but my order shipped and I opened the box to discover ten perfect young tropical plants had weathered cross-country UPS travel in winter. The plants were excellently packed, disease and pest free and still thriving a week later, so Black Jungle gets a thumbs up in that department.
Otherwise, the ordering process was easy, and contacting Black Jungle to ask that my order be shipped late to avoid the cold was not painful. The first two or three times I called no one picked up - apparently they field both ground store and online store business from the Massachusetts store front - but once they did, the guy I talked to was very pleasant and got my instructions through to the shipping department.
Posted on August 14, 2010, updated September 16, 2010
Ordered several tropical terrarium plants - received everything within a week with all plants packed very well and arrived healthy - great experience. I will definitely be ordering from Black Jungle again!
On September 16th, 2010, Roger1322 added the following:
Following my initial review I have placed two orders with Black Jungle. The first order was perfect with very fast service. The second order was fast but the plant looked a little bit off so I emailed Black Jungle asking if the condition of the plant I described was normal and whether or not it would "green up" - Richard immediately responded that the plant I was questioning probably needed to be replaced - a replacement was sent the same day and received in superb condition a few days later. Kudos to Black Jungle and their customer service. I highly recommend this company.
On Mar 13, 2010, chris_himself San Jose, CA wrote:
My girlfriend ordered me a bunch of plants for Chinese New Year. So I waited patiently, til about the 2nd week when my order didn't come.
Instead I e-mailed Richard and he promptly replied back telling me that their part of town was experiencing harsh weather all week. Completely understandable right?
3rd week, still no shipment? Well two of my plants, the rarer ones N. Densiflora and N. Macfarlanei weren't available. Kind of a deal breaker in most cases, but Richard stepped forward and told me he'd make it up to me on behalf of Black Jungle. He described my situation as being a victim of a "perfect storm of events" The guy's got a sense of humor to him. He said he'd personally pick out my plants and throw in some bonus ones.
For my substitute plants, I got a very rare and very pretty N. Veitchii x Platychila (gorgeous foliage), and a very attractive N. Ventricosa x Spectibilis and on top of that he threw in an N. "Gentle" they had laying around plus the plants they did have in stock. The entire time communication was very concise and to the point.
I took his word for it and boy did it reward me! Not only did I get the plants in a timely manner from the time he established communication with me, but I was very generously compensated for my patience, the plants arrived in excellent condition, and some of the size 3 (small) plants were easily a size 4+. Surprisingly I'm not experiencing any pitcher drop or leaf curl, so that tells me the plants were hardened off in a greenhouse prior to shipping!
Black Jungle gets a stamp of approval from me, and I would be glad to order from them again once they restock.
I was worried about the store because someone recently had a bad experience so I gave it a shot. My plants came in great shape and are doing good. If I know how to take care of them (which may be a problem since they are my first CP's) they will live for a long time. I recommend Black Jungle to anyone looking for carnivorous plants. Expect about 5 business days for the item to ship, even though the email says 1 -5. Good luck with your CP's.
On Wednesday January 20, I ordered 1 hoffmannia and 1 citronella geranium. They arrived on Friday January 22. If you are not familiar with hoffmannia it is a tall slender tropical plant. Both plants arrived extremely well packaged, broken in no way. They also had the heat pack in with the plants. I read the negative reviews and decided to make a small order anyway. I am very pleased with the selection, prices, timeliness of delivery, packing, and the size and condition of the plants on arrival. I will be using this company again!
Black Jungle is awesome! I've ordered several times from them and my plants always arrive quickly and in good shape.
Sometimes they don't answer their phone, but if I call back a few times during business hours, I always get a hold of someone and when I do they're very knowledgeable and helpful!
On Jul 3, 2009, rmlawless Garner, NC (Zone 7b) wrote:
I've ordered from Black Jungle several times over the last few months. My plants have always arrived well-packed and in a reasonable amount of time. Their prices are quite good and they occasionally offer plants I've never seen for sale elsewhere.
I have ordered from Black Jungle on many occasions, the last being a couple months ago. I get aroids, jewel orchids, some ferns and ant plants, and some nepenthes from them. Most recently, I ordered several highland nepenthes species.
I know that others have posted that they've had various problems with Black Jungle, but that has not been my personal experience. I've always received extremely well packed boxes of nicely grown plants, at least as large as seems to be industry standard for their type. Admittedly, industry standards for some things like Nepenthes can be pretty tiny, but Black Jungle ships plants no smaller than anyone else I've dealt with from time to time.
All the plants I've received from Black Jungle have been quite healthy when they arrived. I'd also note that Black Jungle's prices can be quite good on some items - especially when they put an item on sale. They ship relatively quickly, and always send me an e-mail with tracking information.
On Sep 23, 2008, jskidchicagobot Chicago, IL wrote:
I am a professional horticulturist and taxonomic botanist in Chicago. I have ordered plants and dry goods from Black Jungle Terrarium Supply on approximately 10 occasions. I collect carnivorous plants and rare tropicals.
I have never felt that I was misled by this company at any time. My shipments have always come promptly, securely packaged in new boxes, and with heat packs in the winter time. The shredded wax paper they use, although messy, is the perfect packaging material because it does not imbibe water like other materials and prevents rot.
I have ordered over twenty different Nepenthes species, many Drosera, Darlingtonia, Cephalotus, Dionaea, Heliamphora, Philodendron, and various ferns and Bryophytes. Never once were these plants diseased, infected with insect pests, or damaged.
About the small size of the plants: many insectivorous plants are small! One of my Drosera, purchased from another source, matures at a size with leaves about 5 millimeters long! Flytraps, sundews, Utricularia, Cephalotus...these are all very small plants.
The Nepenthes I have purchased from this company have always been the size advertised. These are rare plants that are relatively slow growing and slow to propagate, not to mention incredibly finicky about their environment. They ARE expensive for their size at Black Jungle, but I have never felt misled, and ALL my plants are alive today (except one Darlingtonia and one Cephalotus who had a light fall on them and burn them, oops.)
Most importantly, I have never had any of the plants come with pests. I once purchased several rare Passiflora species from a vendor, and when I opened the box, white flies flew everywhere and the plants were covered with scale.
The easy to find plants are probably better purchased from another source - they will generally be larger and comparatively cheaper. But I have always been happy with Black Jungle plants. It surprises me to see so many negative reviews of this company.
I read the unfavorable comments on here about black jungle, but I decided to go with them anyway because I liked their selection. I also spoke with them & they were very well-informed and answered all the questions I had & were very nice on top of it. Shipping was incredibly fast, I ordered some dry goods along with a creeping fig & sinningia rio das padres. Altho the plants shipped separately, everything arrived at the same time. My plants were well-packed & are very healthy-looking and well developed. Only problem I had was that the substrate divider I ordered was not cut properly & was short by 2". A forgivable error though; I will order from them again.
I have ordered twice from BJ and visited the store/internet fufillment center twice. All four times have been a pleasure. Mail orders arrived quickly, well packed, and healthy. My physical visits found friendly and very informed personnel and owners who never rushed through my questions and browsing. I have found their pricing competative or superior to local competitors in the MA area I previously frequented. Having spent 26 yrs in retail it is my experience that dissatified customers are much more prone to leave ratings than happy ones. Human nature, I guess.Still with the service I got from BJ, I am nevertheless suprised by any negative comments. Of course, only one Guy I know is Perfect.
We recently visited the store and we had a great time checking out the beautiful plants and adorable little frogs and we learned how to set up a bog garden. They have a thriving one right in front of their store. Once we have our bog garden set up I am looking forwards to order the pitcher plants from this place.
On Jul 4, 2007, boojum Shelburne Falls, MA (Zone 5a) wrote:
I recently brought some DG orchid friends to the store nearby me. It was a wonderful experience. We bought a bunch of orchids, got great advice and individual attention and the sample bog garden was just wonderful! My friends are now going to get some of the plants to make their own bog garden. BJ made me look good as a plant hostess!
On Dec 28, 2006, begoniacrazii Northern California, CA (Zone 9a) wrote:
Placed an order for some more unusual plants. Plants were shipped quickly but two arrived so small that they had fallen out of the pot and were DOA. The other plants were of good size and very acceptable.
It took three emails to resolve the DOA plant problem. It took a while to get a response, BUT once I heard from Trystan, my plants were quickly replaced at no additional charge and email from BJ was more than kind and helpful.
My overall experience was actually pretty good but would have appreciated a more timely response to email (over three weeks to receive a reply, but they did mention that they have a high volume of email).
I would not hesitate to order again from BJ, but might call/email first to check on the size of plants first. I don't mind paying a higher price for unusual plants but want a sizable specimen to arrive.
Plants were well wrapped for winter shipping and had no cold damage at all.
On Nov 19, 2006, CTMGGardener Waterbury, CT wrote:
I placed a web order with Black Jungle for carnivorous plants. All the plants were reasonably priced. They arrived well packaged and without damage. I was especially happy with the 3 pitcher plants regarding size for the price. The two sundews were fine. The 2 venus flytraps were small plants though (young, not winter dormancy small) and they did substitute one with the dente variety which I would have preferred they ask before doing so. Their website has a lot of great information regarding terrariums which is how I found them.
Just received my plants and they were the best packed and healthiest have received online YET.......shipping a tad slow but worth it for the quality of plants received! Thanks SO much! I will be ordering from them again in the near future! :0) oh, and their prices beat 98% of the sites I have visited!!
On May 16, 2006, Asufrin Pittsburgh, PA (Zone 5b) wrote:
Order arrived very quickly - all plants ordered arrived in good health, well packed, and as described in their online catalog.
An email question regarding one of the plants that I received was answered very quickly and curteously.
I would recommend this company.
I ordered several plants from Black Jungle, and was impressed with the fast shipment and the wonderful condition of the plants when I received them. I found the customer service to be very knowledgeable and accomodating to my requests. Their catalog is great - they have so many interesting plants I can find nowhere else. Their selection of pitchers is wonderful! I will definitely order from them again.
I've ordered carnivorous plants from right around 20 different nurseries. I too, hesitated to place an order in February being that I'm from the Chicago land area. Much to my surprise, I received a box from them that was not only insulated but outfitted with heat packs. The box sat outside in 31F weather until I got home from work and the heatpacks were still radiating. Black Jungle refers to this as their "winter shipping". Incredible. Add to this that each plant was painstakingly prepared for shipment then individually wrapped and I have to say that if this nursery has what I want in the future, I will order from them over others who might be cheaper. The plants arrived perfectly healthy and not even one trap was so much as even bruised. Incidentally, their prices were beyond competitive. Impressive, very impressive.
Oh yes, upon placement of the order, they e-mailed a confirmation. They later followed up to let me know when the plants were shipping and provided me with tracking information. They then followed up a third time to inquire as to my satisfaction with the plants upon receipt and provided me with contact information in the event that I was dissatisfied for any reason. It doesn't get better than this folks.
When got an email letting me know some great-looking plants were on sale, I had to take a chance, even though February is not the best tme to have plants shipped to Minnesota. The plants were healthy, and packaged very carefully so they made it in fine shape! It has been over a week, and they're all doing very well. I'd recommend Black Jungle as a good source of some unusual, hard-to-find plants.