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You are viewing only neutral comments
|On Sep 9, 2010, LaraL Monrovia, CA wrote:
Posted on September 8, 2010, updated September 9, 2010
On September 9th, 2010, LaraL changed the rating from negative to neutral and added the following:
At last I finally received a response from Richard at Black Jungle Supply. Apparently they were out of town at a trade show. I am glad that I did not have to go down the road of disputing the charge for my order, as I have had good luck with them in the past. I would suggest improving their communication system when they are out of town or super busy so as to avoid future misunderstandings.
|On Feb 19, 2010, jjhuang Chula Vista, CA wrote:
Posted on February 11, 2010, updated February 18, 2010
On February 9th, 2010, jjhuang added the following:
See they do care
Sorry for the delay. Your order arrived while we were on vacation in Puerto Rico and our employees got a little backed up while we were away. It should be able to ship tomorrow via UPS 2nd Day Air. You should receive an email late in the day with the tracking info.
Thanks for your order. We appreciate your business!
Now lets see quality turns out
On February 12th, 2010, jjhuang added the following:
Alright just received my moss and salvinia natans. Quality on Salvinia natans came in a pouch looks like all are healthy. Now lets see if they survive. Moss is alittle patchy but looks pritty healthy 10" by 10" as stated.
On February 19th, 2010, jjhuang added the following:
My rating is it will stay neutral. Quality could be better. No email replies back so customer service could be better. Joshfrogs instantly replaces orders if a mistake or quality control has been made. Rather have that kind of service.
On Feb 19, 2010, Black Jungle Terrarium Supply responded with:
"On Feb 22, 2010 5:19 PM, Black Jungle Terrarium Supply responded with:
|On Feb 7, 2008, kathy_ann Judsonia, AR (Zone 7b) wrote:
I posted neutral about this company, I liked their selection of jewel orchids and the prices they had on them but the size of the plants were so tiny, it wasn't worth the order.
On Feb 7, 2008, Black Jungle Terrarium Supply responded with:
On Feb 7, 2008 3:59 PM, Black Jungle Terrarium Supply added:
|On Oct 25, 2007, lothianjavert North East, MD (Zone 6b) wrote:
I was thrilled to find this site: they had a lot of neat nepenthes, as well as other interesting plants. I ordered two nepenthes and then went back and ordered a third. I emailed about combining the two if possible, but never heard back. I received the two of the three nepenthes yesterday. When I saw the box I was disheartened. Instead of using a regular shipping box, they had used a tired, battered box that had once held terrarium supplies. I have no issue with reusing packing, but it should at least be able to protect the plants/be in decent shape.
On Oct 25, 2007, Black Jungle Terrarium Supply responded with:
On Jan 31, 2008 9:32 AM, Black Jungle Terrarium Supply added:
|On Jul 26, 2007, DaveH San Francisco, CA (Zone 10a) wrote:
I recently ordered three nepenthes (carnivorous plants). My order arrived promply, and the plants were well packed. The plants were in fairly good condition, although not quite as good as others I have ordered elsewhere. Their website has some unusual plants that are hard to find from other sources.