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|On Jul 11, 2014, Booshful Dekalb, IL wrote:
Well I have purchased three orders or so with my experience toward this company. The first order I couldn't complain nor brag. I haven't asked much from them or got much out of then at this point. The plants were acceptable. Only thing I was pleased with was the mini pineapple. However the second order came along which had my oak leaf just dried up de-rooted and shriveled. I didn't care much because it was a cheap plant but I still emailed them and tried contacting them which I gained no response from both..therefore my rating would be slightly negative at this point. Finally, my third order did it. I order a few items which were all depleted of energy ( I asked to send better items under buyers comments upon purchasing) as well as having my micro gamma nitilda missing. Throughout the absence of my product this company failed to answer the phone more than 10 times, respond to their answering machine, website messaging within a reasonable time, and email within a reasonable timeframe. I will post emails below. The company finally got in contact with me when the missing item "supposedly" had been shipped. They said to contact post office which I had done. The post office had no recall of the item and told me to contact the company. I did again and pretty much got yelled at by the owner I believe and was told to look around my house or neighborhood for my package? I was at this point fed up with the company and wanted a refund. Which he then hung up on me without apologies. I had not revived my refund within the week and had to call again. Then right away I had been issued 30 dollars for just the missing product and not the damaged one.
On Jul 11, 2014, Black Jungle Terrarium Supply responded with:
"On Jul 11, 2014 5:55 PM, Black Jungle Terrarium Supply responded with:
|On Feb 24, 2014, BayAreaTropics Hayward, CA wrote:
They advertised "Order on Sunday,free shipping"..and I repeated that on My order. Sure enough,they charged for shipping,the day after I ordered. Now, more then two WEEKS later..NO plants. I emailed them,I called them..from on end of the country to the other mind you..no answers. And,I see that's how he does business.
|On Apr 1, 2013, KarenLR Franklin, TN wrote:
Black Jungle has a interesting selection of terrarium plants, many of which I couldn't find elsewhere. The plants are reasonably priced (although very small) but the postage is expensive. I figured that it was due to the expedited delivery needed to get live plants to me in good condition but unfortunately although the plants arrived on schedule, the enclosed heat pad was stone cold & so they had suffered badly during the journey. 2 plants have recovered well though they have yet to put on any growth, 3 are struggling but still alive. One has died despite my best attempt to nurture it back to life.
|On Aug 14, 2012, outofreach Santee, CA wrote:
9 days later and dry goods order didn't ship. Sent 2 emails asking about shipping status and no reply. Sent email asking to cancel order if it had not shipped and no reply. Called and asked about order and it still had not shipped, canceled original order and order I had placed since. If there was a problem or an item wasn't in stock an email to let me know would of been†nice or at least a response to my emails. I went and picked everything up from a local shop, it was fairly basic stuff and actually cheaper.
|On Jan 22, 2010, jquipoloa Ypsilanti, MI wrote:
I can't even believe the experience I had with this company, it is hands down the most negative experience I've ever had with an online purchase of any kind. Since Black Jungle seems to be the main vivarium plant supply company online, I just assumed they were reputable. I placed my order for live plants on January 4. I received an automatic confirmation email and was charged right away. 10 days later, I still hadn't received a shipping confirmation for my plants, even though according to their site's listed processing and shipping policies, it should have been shipped out that week. I tried to contact them via their website's internal messaging system, and waited. Four days later I still hadn't received a reply, and so I tried emailing. Once again I received no reply. At this point I was just trying to check on the status of my order.
|On Dec 6, 2009, TamerLee Moreno Valley, CA wrote:
Posted on November 17, 2009, updated December 06, 2009
On November 7th, 2009, TamerLee added the following:
I would also like to add that the leaves themselves are starting to curl under both from the tip and from the sides. While Nepenthes normally do this slightly, I've never seen any do it quite to this extent. I hope that this doesn't mean they are drying up and dieing.
On November 17th, 2009, TamerLee added the following:
One appears to be well on it's way to death. All leaves minus one have shriveled up and turned brown minus one which is still a sickly light green color with a bit of yellow to it.
The other plant seems to of bounced back! Colorization has been restored to the leaves and it's looking a lot better. The remaining pitcher has started to turn brown and will be completely dead eventually, but this is normal due to the climate change from where it came from.
It's hard to tell now, but if the plant does completely die off, I'll be calling the company back to ask about it.
On November 17th, 2009, TamerLee added the following:
I thank you for your response. While I do agree that the pitchers are aesthetic for the most part, the leaves that snapped reduce the amount of energy that the plant produces. The plants did appear to be in great condition when shipped, however, were still severely damaged during shipping which caused the decline in health and possible death of one plant.
From all of the other sources I have used multiple times to purchase Nepenthes from, including other varieties of N. Amp and more difficult lowland species, none of them have been damaged and none of them have shown a decline in health aside from the pitchers dieing. While it is possible they need to be pampered after being shipped, they should acclimate well to an environment similar to what they were grown in for the duration of their life. The T5 lights they are under are suspended 2 feet above the plants. It is not any more intense at the leaf surface than the light in a tented greenhouse that uses 44% light transmission panels. All other Nepenthes I have gotten have thrived straight from the get-go minus a few very sensitive lowland species. None have had leaves or growth points turn brown.
Again, I do believe that a good amount of the root system is severed just below the soil on the dieing plant from shipping. The plant is very loose in the soil. While all of my Nepenthes seem fairly loose in the soil due to the type of soil and short root system, this one is much much more so. I would check to confirm this, but do not want to risk damaging the plant any more than it already is. I do believe this has more to do with it than a lot of broken leaves.
And I do disagree with not needing to use a plastic cup over the plant. All of this would of never happened if a protective plastic cup were present. Soft plastic simply isn't enough to protect the leaves and pitchers from banging against the sides of the box during shipping. This is pretty obvious when compared to the other sources I've ordered from which have always applied plastic cups over the leaves and pitchers.
The reason this review is Negative is because the product was severely damaged upon arrival. Imagine ordering an animal and it having broken legs from shipping. Even if I was given instructions on how to bring the animal back to better health, I still would not leave positive feedback. Especially if one of the legs ended up being impossible to heal.
On November 17th, 2009, TamerLee added the following:
I would also like to say that relative humidity in the terrarium at the plant level is 80% minimum. I mist them several times a day so there are spikes of up to 97% relative humidity. It drops down to ~82% within 2 hours. If relative humidity was kept above 90% at all times, there is no doubt that mold would start growing.
On December 6th, 2009, TamerLee added the following:
I have filed a complaint with the BBB. I can't believe what kind of responses this company has given me. They have even gone as far as to of called my complaints "harassment". They even said I posted on their Facebook under a different name to "simply make them look bad".
I no longer have any respect for this company. Their management is very immature and there is no way I will ever do business with them ever again. If you have issues such as mine with this company, I highly recommend complaining with the BBB.
If you choose to be a customer of theirs, I wish you good luck. If you have a problem with your order, expect to be shown nothing but extreme disrespect on their part when trying to come to a resolution.
On Dec 6, 2009, Black Jungle Terrarium Supply responded with:
"On Nov 16, 2009 11:27 PM, Black Jungle Terrarium Supply responded with:
|On Dec 4, 2009, msprouse8 Cooleemee, NC wrote:
Have been growing Neps and carnivorous plants for 7 years now. worst order I ever got. "large plant" that I paid $40 for was very abused with sunburn, 1/2 of all leaves cut in half and overall in very poor shape. I sent them an email with photo and they did not even have the curtesy to reply to it. the 2 small plants I got were the smallest I have ever gotton. one totally black and dead in 6 days. First nep. I have ever had to die on me. Absolutely fraudulent company as far as I am concerned.
On Dec 4, 2009, Black Jungle Terrarium Supply responded with:
"On Dec 4, 2009 11:59 AM, Black Jungle Terrarium Supply responded with:
|On Feb 26, 2008, mwitthoft Austin, TX wrote:
Plants were very small for the price. They arrived listless and unhealthy-looking, with: very few leaves, yellowed leaves, damaged/brown leaf edges. After a month, two of three appear to be surviving. The third didn't make it. When I inquired about warranty on that one, I was told I should have complained earlier.
|On Nov 22, 2007, adamsmarcia Tagaytay
I ordered plants from Black Jungle about second week of October and I got an electronic generated acknowledgement for my order. On October 25, my credit card was charged $483.45 but I haven't got any email from them telling me about the status of my order. I tried calling them several times but never got a chance to speak to anybody---all I got was their answering service. Emailed them 4 times but didn't get any reply. I just want to know what happened to the plants I ordered and have paid for almost a month ago. I'm giving black jungle a chance to make this neutral feedback into a positive feedback.
On November 24th, 2007, adamsmarcia changed the rating from neutral to negative and added the following:
After all efforts I made in contacting Black Jungle, I didn't get any attention or response about the status of the plants I ordered and paid for a month ago. That amount is $483.45. What a very traumatic experience for me in dealing with an online supplier. I don't know now what to do since I happen to live outside of the US. Traumatic and frustrating--- dealing with this company. They're quick to charge but no Customer Service at all!!!!!
On Nov 22, 2007, Black Jungle Terrarium Supply responded with:
On Jan 22, 2008 9:18 PM, Black Jungle Terrarium Supply added:
|On Oct 26, 2007, 2pugdogs (Linda) Winfield, KS (Zone 6a) wrote:
On 9-15-07 I placed a order with this company for 2 Alocasia lauterbachiana in the amount of $21.28 including shipping. These were paid for by using PayPal. About 2 weeks later they called to inform me that they were sold out. I wasn't home at the time they called so they left a message on the phone asking me if I wanted to order something else. I called them back and had to leave a message as well and said I didn't want to order anything else, just give me credit back with PayPal. It is now 5 weeks later and have not received my credit. I have called them about 6 times leaving a message for them to call me that I wanted my money back. I also have send them e-mails and have not heard anything from this company. 10-25 I called them again and left another message stating that if they didn't call me back today I would be going into Daves Garden and I would leave them a very very negative feedback.
On October 29th, 2007, 2pugdogs added the following:
Black Jungle did call me today, finally. They apologized for not having the plant that I had ordered. No apology for taking a month to get back to me, or for being very slow about answering e-mails or phone calls. She asked me what I wanted to do, and I told her to credit me back through PayPal for the amount. She said she would. I will come back and leave a note when I receive my credit.
On November 6th, 2007, 2pugdogs added the following:
On Nov. 5th I did receive my credit. That morning I had to send them another email to let them know I hadn't received my credit yet. Then within an hour I got a email from PayPal stating credit had been issued to me.
|On May 25, 2007, KarniVoor Philadelphia, PA wrote:
They don't maintain their web site. I ordered several carnivorous plants on-line, which showed all in stock. My credit card was charged a few days later (Wednesday), but no email confirming shipment. I got a phone call that Friday saying that the Nepenthes I ordered was not in stock.
On May 25, 2007, Black Jungle Terrarium Supply responded with:
On Jun 15, 2007 9:56 AM, Black Jungle Terrarium Supply added:
|On Nov 20, 2006, toddottgardener Grand Rapids, MI wrote:
the prices are outrageous for the microscopic size of the plants. i ordered previously, spent lots of money and received almost nothing for it. i decided to give them the benefit of the doubt. i ordered again - a nepenthes, begonia foliosa and a couple others. the nepenthes arrived looking sickly and the begonia was missing. i practically needed a magnifying glass to see the others. i called them and they did ship the begonia. it was two inched tall, had three leaves, and barely a root (all for the bargain price of $6.99). it was almost comical, but what was really funny was the size of the pot it arrived in. it's size made the "plant" look even smaller.
On February 20th, 2007, toddottgardener added the following:
no, i didn't mention plant size because i was more concerned about whether this nepenthes would live or not. you do mention sizes on your website - either pot size or leaf span - but does that really tell the size of the plant? if you say the leaf span is 3-4", does that tell me how tall the plant is, or how many leaves it has? i ordered a nepenthes from another company for about the same price. it was in a four inch pot with a 3-4" leaf span - it was over a foot long with at least 20 leaves. compare that with your five inch plant with four leaves. and no, the plant isn't dead. what i meant was, that you implied it would be my fault if it did. yes, the plant is still alive, but not surprisingly it is the same size after all these months. but i think i see a new leaf just starting to emerge? and yes, the humidity is above 90%. and i'm sorry i used the term microscopic. the plants are very, very, very small. would you be happy paying $6.99 for a begonia, and receiving a two inch plant with three leaves? (That plant did die, by the way, presumably from lack of a mature root system.) If your website says they're growing in 3" deep pots, i would assumed the plant would be at least the same size as the pot, with healthy 3" roots.
anyway, the point i was trying to make... i have orded from you twice, and both times have been disappointed. i'm sure as a business, you need to do what you can to survive, but compared with the many companies i've ordered from, your plants are very small and very expensive. in the words of another person who wrote in, "the size of the plants for the price was laughable", and so was the 10% coupon that you send to disappointed customers.
On Nov 20, 2006, Black Jungle Terrarium Supply responded with:
On Nov 20, 2006 2:57 PM, Black Jungle Terrarium Supply added:
|On Aug 3, 2006, indigowells2 Carbondale, IL wrote:
I am very disappointed in the plants I received from Black Jungle. All told our order came to nearly $200 for anthuriums, philodendrons, ferns, and miscellaneous. While the shipping was timely and the packaging good, the size of the plants for the price was laughable. Here is the letter I sent to them complaining of the problem: