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On Apr 26, 2013, Hypatia10 Santa Monica, CA wrote:
I am an old customer, I mean from way back. Armstrong is supposed to give you points based on your dollar amount of purchases. Mine is not nearly what it should be. I have to find the time to locate all my receipts, total them up, and ask management to make the adjustment. I should not have to do that.
This company employs pathological liars who make a fool out of their customers. This is the story: I wanted to exchange a rose bush I had bought at Armstrong. I went to the San Fernando Valley location at Magnolia and Coldwater. They had to special order the one I wanted. I got a telephone message from a guy called Dave informing me that the rose had arrived and I could go in at any time to pick it up. I went in and the rose was nowhere to be found. Neither was Dave. Another guy called Jose told me a convoluted story that my rose was in Pasadena?! and he asked the truck guy to bring it to the store. This was 10 AM. I went back at 4 PM. Another story again about why the truck could not make it but not to worry as Jose promised the truck would be in by 6 PM. No need to say that it did not happen. I left the rose I wanted to exchange at the nursery (a pretty expensive one) and of course I did not get a new one. I spent my entire Sunday (Father's Day!!) trying to get the phantom rose. Let me tell you I have never dealt with such a dishonest company. These people really do anything to make a buck.