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Comments regarding AnythingGreen.com

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  Feedback History and Summary  
68 positives
6 neutrals
8 negatives

Comments:

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RatingAuthorContent
Positive gijimbo
(1 review)
On May 19, 2007, gijimbo New Haven, IN wrote:

jimmer_p must be lucky on his order. You ordered after us and recieved them before us.

My wife and I ordered 40 Green Giants on May 12 and have yet to receive them. We have emailed and left a message on the answering machine on the 16th. No reply. I emailed again yesterday the 17th, still no reply.

The only thing I have is a UPS tracking number that shows us the billing information was received. I called the UPS to find out exactly what this meant. They told me they have been given the shipping information but UPS hasn't received the package from AnythingGreen.com yet.

This has been one sorry experience and the poorest customer service I have ever received. Hopefully future customers go elsewhere to avoid the headaches.

If John Pounders feels this is unfair then maybe I ought to take his $88 and give him a bogus tracking number. The negative feedback will stick until he fixes the problem!!!

Respectfully,
Jim and Edith J.
New Haven, Indiana


On June 10th, 2007, gijimbo changed the rating from negative to positive and added the following:

I have upgraded the rating from Negative to Positive because of the quality and condition of the trees. I received the trees via UPS during a 90+ degree day. I placed the trees in the basement and watered them to keep the root ball damp. I waited until the weather broke to give me a cooler day. I planted the trees that Friday just before it rained. So far I haven't lost a single tree.

There was some spillage of the potting soil, but that is to be expected. I haven't seen a spill-proof container yet. Even if they have them I am sure it would be cost prohibitive to use them.

The Friday after I posted the original feedback I did receive a phone call and email explaining what happened. They were away. This still doesn't explain the delay in shipping from jimmer_p to myself.

Anyway, I did receive the trees. They were in good shape. I did receive an explanation from AnythingGreen.com as to the whereabouts of my order. Should I need more trees in the future I will be back to order more. I will call first to make sure someone is there or will be there to fill the order.

Respectfully,
Jim and Edith J.
New Haven, Indiana
Positive jimmer_p
(1 review)
On May 16, 2007, jimmer_p Elkin, NC wrote:

I give anythinggreen.com two thumbs up and big BOOOYAHHH!! I ordered 25 thuja green giants on Sunday May 13, 2007 and I received the order on Wednesday May 16, 2007. That is some fast shipping folks! The trees were packed very well on their sides in the 2.5 inch pots. You can't beat the excellent price and excellent product. All of the trees were intact and just plain beautiful. I order alot of products online but this is the first I have ordered trees or plants. I plan on buying more from anythinggreen.com. I highly recommend this business. Thank you very much John Pounders!!

Positive Seeking_Thujas
(3 reviews)
On May 16, 2007, Seeking_Thujas Loveland, CO wrote:

I was left without my spring order of 30 Thujas when another retailer could not ship due to frost damage of his stock. I found Anything Green's Thujas the very next morning and was able to order them before the weekend (Friday morning.) They were shipped the next week Monday and I had them Wednesday evening (Colorado.)

Able to get the proper fertilizer (home depot) and some Lime (local garden shop) for the planting and get the little trees in.

They had a little copper color on some tips but are turning green again now.

I will definitely order any replacements I need from this company next year!

Seeking_Thujas (well now I'll have to get another account name!)

Positive leylands
(1 review)
On May 1, 2007, leylands Bensalem, PA wrote:

We ordered 50 leyland cypresses and received them within two days. Once we had started planting them we realized we were a couple short (due to our own error in calculating how many we would need). Despite their purchase minimum, they were very nice about allowing us to order just the few we needed. We would recommend them to anyone who wants quick service at good prices and good plants.

Positive OhioFarmer
(1 review)
On Apr 15, 2007, OhioFarmer Jenera, OH wrote:

Ordered 26 of the gal. size Thuja Green Giants. Arrived within a week. All healthy looking specimens. Were shipped in heavy card board boxes like frozen food would be shipped in. They are packed on their sides, so some soil loss is enevitable, especially with the way the UPS monkeys handle them from there to here. But, were all moist, and healthy. unpacked them and watered them. Will plant next week. Very pleased so far. :)

Positive gtanse
(1 review)
On Nov 27, 2006, gtanse Blanchard, OK wrote:

I ordered trees from Anytthing Green and I received the order within a week of ordering. Everything was in good shape and John Pounders emailed me to ask if I was satisfied with the order. UPS is a little rough on these boxes, some of the pots had no soil and some were burried by the soil that had spilled from the others. I don't think you can blame that on AnythingGreen though.

Positive CyndiMaitri
(1 review)
On Sep 10, 2006, CyndiMaitri Moneta, VA wrote:

I ordered the minimum order of Twenty 2.5 inch Thuja Green Giant trees from AnythingGreen.com, as I had never ordered before. I recieved my trees promptly and they were in perfect condition and completely hydrated. My husband and I planted them yesterday and we will be ordering more today!
Cyndi Maitri, Smith Mountain Lake Virginia

Positive apachie2555
(1 review)
On Sep 5, 2006, apachie2555 Van Wert, OH wrote:

I ordered a total of 60 Thuja Giants...2 separate orders...they are the greatest trees...healthy and vibrant...they withstood the shipping and the heat because they were packed so well and kept moist right to my doorstep...I just wish that Anything Green would sell other type of trees....example>>>my favorite >>>the Weeping Willow...Do you ever expect in the future to sell other types of trees?...That would be the great....
Thank-You so much for your pretty Thuja's and the price is fannnnnntastic!!!!!!!!!!!!!!

Positive 1244
(1 review)
On Aug 6, 2006, 1244 Fate, TX wrote:

Preordered the Thuja Giant Evergreen and came in good shape. Unfortunately it has been 100 or more alot in Texas and I am starting to lose trees.

John - Fate, TX

Positive A2Gardener
(1 review)
On Aug 3, 2006, A2Gardener Ann Arbor, MI (Zone 5b) wrote:

I preordered 30 thuja "green giant" plants. They came in good condition and were a good size for a $1.88 price. In fact, I was so happy with them that I returned to the site to order some more but there were only 7 left for purchase. I will keep on returning to the site until more are availiable. Also, I will look forward to the company offering more types of plants.

Positive tmiller111
(1 review)
On Jul 28, 2006, tmiller111 Medford, OR wrote:

I ordered trees nearly two weeks ago and paid extra for 3 day delivery. So far nothing has arrived and no word from everything green even though I have e-mailed several times. I will be reporting them to the Better Business Bureau very shortly if I do not hear back soon.


On July 28th, 2006, tmiller111 added the following:

In my comment above I wrote "everything green". This is a mistake, It should have said "Anything Green".
On August 3rd, 2006, tmiller111 changed the rating from negative to positive and added the following:

My trees just arrived today. I have to say that they are very nice. They were packed well, healthy and arrived in good condition. My original problem was that I hadn't heard anything from Anything Green and the e-mail with my tracking info didn't do anything. It didn't do anything because the trees hadn't been shipped. After they were sent, the tracking was great and I knew right were they were. I wouldn't hesitate to order again (in fact I probaby will in about 6 weeks) now that I know it may be a little while before the trees are sent.
On Jul 28, 2006, AnythingGreen.com responded with:

"


On Jul 28, 2006 6:52 PM, AnythingGreen.com added:

tmiller111,
I have been trying to call you today...I appologize for the delay of your order! We have been bogged down with preorders..we treat orders that select ASAP with urgency but not priority. I am very sorry about this problem, your order is/was scheduled to be shipped this Monday.
Thanks,
John Brooks Pounders-AnythingGreen.com"


Positive rutty
(1 review)
On Jun 28, 2006, rutty Perkiomenville, PA wrote:

Just received my shipment of 120 'Thuja Green Giant 2.5 inch pot' plants today. The plants are healthy and beautiful. They called a few days before shipping just to make sure I was going to be home this week. I'm very pleased with this company and wanted to say thanks!

Positive mailtome
(4 reviews)
On Jun 10, 2006, mailtome Alpharetta, GA wrote:

Trees arrived promptly. Well packaged; looked fabulous! Planted ~2 months ago; they are thriving! EXCELLENT experience!!

Positive crookedtree
(3 reviews)
On Jun 3, 2006, crookedtree Rentz, GA (Zone 8a) wrote:

On a chance I ordered 20 Thuja Green Giants. Wondering all the time if I had wasted my time and money. When they arrived as promised, and I opened the container I knew I had found a new plant source. The trees were large, healthy and well packed. They have been in the ground for about 4 months now and are doing fine. Every has one survived the South Georgia heat so far. My sister ordered 30 for herself and 10 more for me with the same results, and we have an order in now for more. I have ordered a lot of different plants from numerous nurseries, and these folks are a Class Act

Positive rwalter
(2 reviews)
On Mar 3, 2006, rwalter Wamego, KS wrote:

I ordered 85 of the Thuja "green giant" seedlings which came with an extra one, added by them, for free, all in good condition, really healthy appearance. I am impressed, for the money, you can't beat them, and the shipping was quick, and container well packed. A little dirt had fallen out of some of the pots, but no harm done as far as I can see. Roots still covered and moist. I would do business with these guys any day of the week. Today comes the hard part, getting them all in the ground. Hoping that goes as smooth as the purchase did.

Positive gwolfe73
(1 review)
On Nov 17, 2005, gwolfe73 Osawatomie, KS wrote:

I have never ordered trees online before and was truly amazed at the quality!!! I ordered 25 green giant trees and am very pleased with the quick delivery and size of the trees.

Positive CindyALMG
(2 reviews)
On May 17, 2005, CindyALMG Florence, AL wrote:

I too have tried several times to contact this company. At least 4 emails and have also left 3 phone messages. This was several months ago. I also signed for newsletter way back when. I finally gave up! Then today I receive my 1st newsletter!
Imagine my frustration? I live in Florence, AL about 6 miles from the company and cannot find or get a response. It is a shame because I would really like to have ordered product from them. I do however feel it would be foolish to pay shipping from one town to the same town.


On February 2nd, 2006, CindyALMG changed the rating from negative to positive and added the following:

Placed order- change to-POSITIVE PLUS! Order was here in 2 days! Packaging materials and method were the best I have ever seen amoung ALL of the mail order co I have used! Thuja trees are beautiful, large, healthy specimens! I could not be more pleased! Thank you! I will be back!
On May 17, 2005, AnythingGreen.com responded with:

"


On May 17, 2005 11:36 PM, AnythingGreen.com added:

Hey,
This is John Pounders from AnythingGreen.com, I can't find your emails. I am planning on switching to a new Help Desk system. I feel like I remember responding to an email of some sort from you? Anyway I do appologize for the break down in communication. The reason you can't pick up is that we have no store front and we are mail order only. I hate this has hurt our rating on Gardenwatchdog.com
Thanks,
John Brooks Pounders
AnythingGreen.com"


Positive JRosensteel
(1 review)
On Apr 23, 2005, JRosensteel wrote:

2 Weeks ago I ordered 65 Thuja trees (the small 8-12" ones), I have never used AnythingGreen and based my sale almost entirely on the reviews here on this site. There was a discrepency in the delivery date but it turned out to be my fault and NOT AnythingGreens. In fact, after I realized what had happened, the trees ended up getting to me a day earlier than was indicated. Let me tell you, I have NEVER been so IMPRESSED with an online order. These trees are GORGEOUS and one was better than the next. There was not one under 8 inches and there were several over 12 inches. There was at least an inch of bright green new growth on each and each one of the 2.5" pots held good, damp soil with roots that actually extended out of the bottom of the pots. They were FANTASTIC. I planted all of them 2 days after they were delivered and they look great. I would recommend this company to ANYONE, there product, customer service and price cannot be beat. This is ONE HAPPY CUSTOMER!!!

Positive taveau
(1 review)
On Feb 11, 2005, taveau Dover, AR wrote:

I ordered 20 Thuja Green Giants and 20 Leyland Cypress from AnythingGreen.com. The plants that arrived far exceeded my expectations - these are the best plants I have ever received through an internet or catalog order!

I would very highly recommend this company to anyone, and will definitely order from them again myself.

Positive chipingdale
(1 review)
On Nov 27, 2004, chipingdale Gadsden, AL wrote:

This company shows an address for the company, but no phone number. I attempted to contact the company several days ago by email, but never received a response. I attempted to get a phone number from directory assistance. but was unable to find a listing for this company at the address provided. In my email to the company I gave my phone number for someone to call me. No one ever called nor did they email me back with their phone number. I would like to make a purchase, but am interested in picking the order up myself since I live in Alabama near their listed location.


On December 19th, 2004, chipingdale changed the rating from negative to positive and added the following:

I took a chance and went ahead and placed an order. Once I received my confirmation of the order it stated that my credit card statement would show the charge through another company. I obtained a phone number and address for the company stated in the confirmation, and made contact with that company. I ask how they were related to AnythingGreen.com, and was told that AnythingGreen.com was actually their son's business. They were very pleasant and provided all the information I was concerned about. My shipment arrived and I was very pleased with the plants. I was even contacted after the delivery of my plants to follow up on how pleased I was. The company went far and beyond my expectations. I would recommend this company to anyone, and will definitely order more plants as time permits.
Positive BeckyCrooks
(1 review)
On Oct 19, 2004, BeckyCrooks Machias, NY wrote:

I recently recieved my 20 Giant Thuja Trees and they were well packed and in excellent shape. I plan to plant them this weekend and can't wait to see how well they do. This company kept me well informed of when they would be in stock and the shipments progress. They get an A from me for customer service.

Positive Tay25ZM
(1 review)
On Oct 9, 2004, Tay25ZM Armuchee, GA wrote:

I was very pleased with the quality of plants I recieved. They were well rooted, when packed for shipment was done in a manner that the plants arrived in excellent shape. They arrived promptly in the same condition as when originally packed. The prices seemed quite reasonable and the quality excellent. I have just placed another order for an additional 45 plants. Keep up the good work.
Lorraine Nolting, Armuchee GA

Positive Nanc3
(1 review)
On Jan 23, 2004, Nanc3 wrote:

I ordered 61 Thuja Green Giants from Anythinggreen. I didn't know what to expect...but was VERY pleasantly surprised! I had planted 34 Leland Cypress about three years ago and decided to back them up with some Green Giants in case of blight. I will definately order more as soon as they become available!

Positive Therandey
(1 review)
On Jun 10, 2003, Therandey Salyer, CA wrote:

Like others I did not get in on the May shipping, but after being notified by email, I got in on the last shipping.
I have ordered things by mail before, so imagine my surprise when I saw such robust health in a box! I ordered 20 Thuja Green Giants. It was a pure joy to pot them up in gallon pots for now, till I decide where to put them. I did not choose three day select and so those trees made it from Alabama to the Pacific Northwest in a hot time of year. Four days in the box and they were still doing good. I will pick better shipping next time...but JBPounders mailed the trees at the optimum time avoiding the Memorial Day Weekend drag that might occur on the mail. He also has excellent communication and follow up. I will order again with confidence. Thanks Anything green!

Positive afton_knight
(1 review)
On Jun 9, 2003, afton_knight wrote:

I tried to order trees from Anything Green and they were out of stock. When I emailed and asked about when the trees would be in stock they added me to their newsletter and I was able to order the trees when they received their next shipment. I ordered 200 (that's right - 200) trees. The trees arrived on the date they told me they would and the trees were in excellent condition!! The only problem ( a very small one) was that one of the containers was missing a tree, but, this is understandable.
Again - I am very pleased and impressed by the service offered by John Brooks Pounders. I plan on ordering another 200 and I would recommend them to anyone!

Positive chintz
(1 review)
On Apr 25, 2003, chintz wrote:

I received my order today and it was outstanding--in some cases the root ball was as large as the plant itself! I was able to buy 60 plants for 25% of the price at other stores. Customer service is also great--I asked for the delivery date to be changed and it was done with no problem. Highly recommend this vendor.

Positive mckeyes
(1 review)
On Mar 12, 2003, mckeyes wrote:

I ordered 50 of the Thuja "Green Giants" and received my trees in less than a week! The trees were all healthy and in great condition. I would definitely order again from this company. C. Keyes, Bartlesville, OK.

Positive shakeytails
(1 review)
On Nov 9, 2002, shakeytails wrote:

I ordered 20 Thuja Green Giants. I was amazed at the size and quality of these trees- excellent! Customer service is also top-notch. I highly recommend this company. I'll be ordering from them again...

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