Posted on May 13, 2013, updated May 16, 2013
I am surprised I haven't seen more negative ratings based on the the absence of customer service/communication. I was charged on April 19th for nine 1-gal sized trees. On April 22nd I received notification of shipment with a UPS tracking number. After no delivery, I checked with UPS tracking and read that a shipping label had been created, but UPS had no record of any package leaving the Anything Green facility. On May 3rd, I sent my first request for a status update. The next week I left a voicemail and a direct message using their webpage. I have been checking my spam folder just in case - nothing. I hope this is just an anomaly, but it's not looking real good.
On May 16th, 2013, rald changed the rating from negative to neutral and added the following:
The mistake was fixed - the trees arrived in good condition today. I will do business with company again, but I can only go up to a neutral review since they took longer to respond than they indicate on their web page. Part of the delay in their response may be due to the multiple ways to leave messages and how often each one is checked. On May 16, 2013, AnythingGreen.com responded with:
"On May 13, 2013 8:41 PM, AnythingGreen.com responded with:
I am working on resolving this mistake for our customer as soon as possible. Unfortunately e-mails and voicemails do sometimes fall through the cracks and we whole-heartedly appologize.
On May 14, 2013 9:03 AM, AnythingGreen.com added:
This customers plants have been shipped. We made a mistake with their paper work."
The 20 trees arrived on time and alive.I went out and bought tree soil and lime per instructions.After planting the tress and watering them on a regular basis due to the heat in Texas,they all turned brown and died one by one.I'm out all my time , money , and effort on this project.I chose the Thuja green giants because they where supposed to be drought resistant and grow well in a variety of soils.Well they don't grow well in Texas.I would recommend you try somewhere else for your tress and don't buy them here!They were so root bound when I got them ,its no wonder they did not live.
On October 1st, 2009, blroy60 changed the rating from negative to neutral and added the following:
Shortly after posting my first comment,I received a call from John.He talked to me and asked a few questions about what happened to my trees.I told him how I planted them and after a few minutes he told me that he would send me replacement trees for the ones that died.I have to admit that I was surprised at his actions and I'm pleased to say that he is a very dedicated man and that his willingness to help me is very much appreciated.I am pleased to say that I will buy from him again in the future! It might have been the very hot summer that killed my trees and no fault of Anything Green.Texas is known as a hot place and planting the trees in summer might have been my fault .We get plenty of sun and now might be a better time to plant them.We are in the fall months and the weather is better now and should give my trees a better chance to grow. Thanks John
On Jun 11, 2008, New_Gardening Milwaukee, WI wrote:
I had the same problem DonaldCrane had with customer to company communications. My total order was 160 trees. I am sure the company is very busy with filling orders but feel that they should staff someone to respond to customer inquires and / or changes to orders.
I used other resources to get the information needed.
The worst thing was that I wanted to delay delivery of my order by one week. I emailed twice and left 2 telephone messages aprox 10 day before my scheduled shipping date. No reply!
The trees showed up on the originally scheduled date. I was not ready for them! It was a very long night of hard prep work and planting. Seems like the tree quality is good.
I am at a loss. I just can not get any response from this company. I signed up for their newsletter and received an immediate response. HOWEVER, I have emailed them 4 times regarding my desire to purchase from them and have never received a response. Since they do not list a phone number and are not listed in any other directories that I can find, I don't know how else to contact them. Any suggestions?? Thanks!
On February 21st, 2005, kentear changed the rating from negative to neutral and added the following:
After one final try, I did get a response from the company that said "...I believe our spam filter caught your emails." Seems strange because I was emailing directly within their website using their web form. In any event, I changed the rating to neutral.