Horrible costumer service and deceptive practices.
I ordered (9) 3 gal leyland cypress' and received (9) freshly re-potted 1 gal leyland cypress' in 3 gal pots. Which seemed to be trying to deceive me of what I was actually getting.
It took 2 voice messages and 3 emails before finally getting a response 2 weeks after leaving the first voice message asking for a picture. After sending the picture they responded by saying that the plants were bent over and that "they are clearly 3 gal plants".
Their website "clearly" states that 1 gal plants are 18"-30" tall and 3 gal plants are 30"-36" tall. Not one of the plants I received is over 26" even when pulling up the tallest part of the tree. Clearly putting them in the one gal size.
The root ball was even a dead give-a-way when removed from the pots. There was a clear root bound ball the shape of a 1 gal pot.
As mad as this made me, all I asked for was a partial refund of the 1 gal and 3 gal difference in price which is a mere $117. They have been non-responsive to this request.
Horrible, horrible company and I will never do business with again. $177 is not worth taking it to a legal level, but I will do my best to hopefully direct thousands of dollars in sales away from their company.
On May 7, 2015, AnythingGreen.com responded with:
"On May 8, 2015 11:06 AM, AnythingGreen.com responded with:
We do try to get to all Customer Support request as soon as possible but each year we have a heap of requests all at the same time (end of April). Thanks for your patience!
I ordered 4 Murray Leylands in March. They were promised to be between 3-5 feet in height. Last week i received them and to my disappointment they are all 18 inches in height. My first call was to Anything Green and I left voicemails for John. No return calls. I then called American Express and advised them of how this vendor sent me product other than what I ordered. I am also contesting the entire charge--enjoy the merchant chargeback!!!! Now over a week and still no call from Anything Green. I am going to put this out on Facebook and also Twitter. I do not want others to get treated the same way.
On May 14, 2014, AnythingGreen.com responded with:
"On May 14, 2014 8:57 PM, AnythingGreen.com responded with:
Did you leave a voicemail on the general AnythingGreen line or my direct line? We had a few bad picks on our Murray Cypress (3 Gallons) as has already been shown on here. We are working with our customers to rectify this problem. I don't have a good way of figuring out which customer is which on Garden Watchdog. Can you please e-mail to Help@AnythingGreen.com and we will contact you to fix this situation."
I would be very wary about using this company. We ordered 55 thujas that were supposed to be between 2-3 and only 5 were 2, the rest were all between 10-14. A couple weeks later we noticed they updated their website and the sizes were 15-3, so they obviously knew their thujas were small and I bet others complained, but they didnt do anything about it. I wrote to them twice and never heard a word. Their packing was awful. Much of the dirt had fallen out and was all over the boxes leaving some of the roots exposed and we had to repack most of them. Six of ours died a month later, but they provide no warranty, so we bought from another place online. I can tell you the experience was completely different. All 6 of them were as advertised at 3 tall and they were shipped upright, each one had the pot wrapped in plastic held in place by two rubber bands and each had two tall sticks alongside the thuja to help keep them upright. These were slightly more expensive, but they are also fully warranted. They were more lush, deeper green, and fuller root systems. Buyer beware of anythinggreen.com.
On Oct 7, 2012, AnythingGreen.com responded with:
"On Oct 7, 2012 11:25 AM, AnythingGreen.com responded with:
We did have a small amount of smaller than normal Thujas go out by accident (new worker picked from a young batch) and we did our best to track down who received them and to make sure they were happy. I am unable to track down your communications with us from just your username. Can you e-mail me at firstname.lastname@example.org and reference this comment? I'm sure we can get this resolved!
Thanks for your patience and business,
Owner and Founder of AnythingGreen.com"
We ordered 12 1.5-3 feet Thuja Giant Green. We actually needed more but we just tried a dozen to see how the plants will look like. It arrived before weekend and planted it right away. We were excited as this was our first online plant purchase but we kinda hesitated a little bit as the trees looked really small. The only good stuff is the trees looked healthy when they arrived.
We checked the website and the trees looked like the seedlings in 1 gallon pots. All 12 were 1.5 feet tall exactly but we expected to get at least 1 or 2 that are a little bigger and with more leaves. The plants we received looked more closer to the 1-2 feet Thuja GG in 2.5" almost similar to the photo on the website with few "leaves". We were expecting them to be a little fuller than what we received because if this was the case, we should have just bought the 1-2 feet in 2.5" Thuja GG for lesser price.
We ordered from a different store with same description and the plants were 1.5 feet tall but with more leaves or look fuller than the ones we got from Anythinggreen.com.
We are greatly disappointed. We hoped we would get a great experience with this company due to the great reviews we saw on this site but I guess this is a case where our experience is different from the rest of you.
On Mar 23, 2011, AnythingGreen.com responded with:
"On Mar 23, 2011 4:09 PM, AnythingGreen.com responded with:
I'm sorry you weren't happy with what you received and you may have received a bad pick. Our latest stock is looking very nice. Can you please send me an e-mail at Help@AnythingGreen.com so that we can get this straightened out?
135 LCT Leyland Cypress Trees ordered - 4/28/08. Purchasers need to know that: 1) Trees arrived in good condition. 2) Trees arrived by date promised. 3) Although price was great - and trees arrived in good condition:- Purchasers WILL NOT HAVE THEIR QUESTIONS ANSWERED BY E-MAIL OR TELELPHONE! I followed instructions given by Anything Green.com. I tried to reach them by telephone and E-Mail. NO SUCCESS! I told them their recommended fertilizer was not available. I aked for another fertilizer recommendation. I asked them for watering instructions for the first 12 months. NO RESPONSE! So, BUYERS BEWARE! YOU ARE ON YOUR OWN! Don't count on any communication!
On Jun 2, 2008, AnythingGreen.com responded with:
On Jun 2, 2008 12:27 PM, AnythingGreen.com added:
I just did a search through my email box and didn't find anything, but our spam filters have been known to weed out things. As for the telephone calls I have no excuse other than being out of town a lot this past month.
As far as the fertilizer goes look for something marked "azalea food" you can also get an evergreen fertilizer just make sure it is a slow release fertilizer.
I am glad to see that you were happy with your trees and would really appreciate it if you changed your review of us to Neutral or Positive since we have resolved your question :)
Thank you for your patience and business,
John Brooks Pounders
I ordered 59 Green Giants from Anything Green on 4/15. I selected ASAP as I believe this should mean I need these ASAP. I have not seen these or recieved a response from an email requesting an idea where they are (email sent on 4/25). I left a message today asking for an update. We will see.......
On May 8th, 2008, pgrady added the following:
I did receive a response on 4/29 from John Apologizing for the mis-communication. I'll summarize - ASAP to them means get all orders out that they can, then work on the ASAP orders. So I guess I would have been better off on 4/15 selecting 4/21 ship date instead of saying ASAP. Regardless I was told they would ship on Monday May 5th and I would have them on Thursday 5/8.
Well, I dont.
I received tracking info on Tuesday May 6th but that billing info was cancelled. It appears the trees were shipped on Wednesday 5/7 at 5:51 (or atleast that is when they made it to the 1st UPS warehouse). They are not scheduled for delivery until Monday May 12th. I will update the site with the good, bad, and ugly. I sincerely hope these trees hold up over the weekend. Meanwhile I just tell my neighbors I have a large groundhog problem as I have had my yard dug up for the better part of a month.
I ordered 200 Thujas, having 120 spaces (holes for planting). Out of those 200 trees, 60 died. We followed all planting instructions supplied by AnythingGreen's John Pounder; even so, the high death rate. Originally plants were delivered packed on their sides, so that when you opened the box, most of the soil fell out of each plant leaving "naked" root balls. We quickly rushed into town for Sta-Green tree potting soil and resoiled and watered each container. Yes, they offer a good price, but by the time I got finished, it was far more expensive than anyone else. We are trying to "resolve" the matter with John Pounder, owner of the company, but beware, as they offer no refunds nor guarantees. We will report on the final outcome soon.
On September 20th, 2006, topstenoman added the following:
On September 9th I wrote Dave's Garden with my experience of Anything Green. I e-mailed John Pounder of Anything Green to see if I could either get some money back or replacements for the 60 dead Thuja trees out of the 200 we ordered. He, nor anyone on his behalf, would even give me the courtesy of a reply e-mail or phone call. BUYER BEWARE !!
Ordered 30 shrubs. Plants arrived damaged with many broken branches and stems. Packing cosisted of placing containers on their sides in a box.Half the plants were devoid of soil-the other half buried.Anything green offers no warranty and judging from the plants I received I can see why.
On Aug 1, 2005, zendra wauseon United States wrote:
I have signed up at AnythingGreen and sent e-mail about ordering thuja green giants.
The only response I get is when I have signed the waiting list (around 5 times) then my e-mailed response is that I'm such and such number on the list. I have been anywhere from 3 on the list to 65 (?) at different times.
I don't think a person is reading the e-mails and an automatic response is sent.
I would really like to know if the ThujaGreens are available for fall plantings of if spring planting is only recommended and if I will be able to order these.
On Aug 1, 2005, AnythingGreen.com responded with:
On Aug 2, 2005 1:09 AM, AnythingGreen.com added:
The system you are using is fully automated. Once we have more plants ready the inventory is updated and the emails are sent to those on the waiting list. The number you are on the waiting list doesn't really matter. Buying plants is still first come first served. Responding to the confirmation emails won't help and signing up multiple times only creates more places for you. Anyway, sorry for the misunderstanding and a different rating would be much appreciated. These plants should be available in late August!
John Brooks Pounders-AnythingGreen.com
---Response time 35 minutes after original comment."