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|On Apr 3, 2017, micpro Buckley, WA wrote:
Coming up on three weeks now trying to get an item missing from my order either shipped or refunded. Company's responses have included saying they will forward the problem to the nursery and let me know when the nursery decides to do something about it, ignoring requests for customer service updates, and stating over a week ago that the nursery said, "this will be processed this week." To date, nothing has been actually done to resolve the problem though. In total I have sent four email requests for customer service, filed two customer service requests directly with the website and have left a message on the customer service phone line which goes straight through to voicemail. The company appears to be either incredibly understaffed, incredibly unorganized in processing problems with orders, incredibly unconcerned about creating negative experiences for their customers, or some combination of the three. A shame, because the plants they did ship were healthy, well packaged and promptly processed. I am still hoping they will turn this around somehow.
|On Jun 2, 2016, BMoney1 Owensville, IN wrote:
|On Apr 5, 2016, sonofabish1 Radnor, OH wrote:
Posted on March 29, 2016, updated April 5, 2016
On April 5th, 2016, sonofabish1 added the following:
John offered to send replacement trees but I respectfully declined. I would rather purchase my replacements (and one additional new tree) from a competitor.
In both his reply to my email and the reply to my comments above he did not once address my main concern (and others concern) with their trees not being true to the purchased size.
On Apr 5, 2016, AnythingGreen.com responded with:
"On Mar 31, 2016 1:03 PM, AnythingGreen.com responded with:
It does sound like you received plants from 2 of our separate locations. We always try to ship the biggest plants first but it sounds like you got a mix on that.
|On Mar 16, 2016, dallasag Dallas, TX wrote:
I ordered 15 bushes from this website and the order was instantly confirmed by email. After 10 days of no further email, tracking info, or other update, I tried calling several times. The phone number goes straight to voicemail. I left at least one voicemail and never got a call back.
On Mar 16, 2016, AnythingGreen.com responded with:
"On Mar 31, 2016 12:56 PM, AnythingGreen.com responded with:
|On Oct 23, 2015, simsck Cincinnati, OH wrote:
I purchased 30 trees from anythinggreen.com this Spring. They were much smaller than they were supposed to be, but I got over that. What I haven't gotten over is that starting in July, several of them started to turn brown and die off. I had been following all of the instructions that were sent with the trees. I contacted anythinggreen immediately to get some advice on how to save these trees. After calling every other day for weeks (and leaving multiple messages that were not returned), I finally got a brief response that said it was due to spraying fertilizer on the trees, which I never had. I have continued to call and email weekly since July and have not gotten a response. I will not do business with this company again and still feel I am entitled to a replacement of the trees that continue to die off. Terrible customer service!
On Oct 23, 2015, AnythingGreen.com responded with:
"On Nov 2, 2015 2:33 PM, AnythingGreen.com responded with:
|On May 7, 2015, SouthernKudzu Winston, GA wrote:
Horrible costumer service and deceptive practices.
On May 7, 2015, AnythingGreen.com responded with:
"On May 8, 2015 11:06 AM, AnythingGreen.com responded with:
We do try to get to all Customer Support request as soon as possible but each year we have a heap of requests all at the same time (end of April). Thanks for your patience!
|On May 14, 2014, Luna85 Woodstock, GA wrote:
I ordered 4 Murray Leylands in March. They were promised to be between 3-5 feet in height. Last week i received them and to my disappointment they are all 18 inches in height. My first call was to Anything Green and I left voicemails for John. No return calls. I then called American Express and advised them of how this vendor sent me product other than what I ordered. I am also contesting the entire charge--enjoy the merchant chargeback!!!! Now over a week and still no call from Anything Green. I am going to put this out on Facebook and also Twitter. I do not want others to get treated the same way.
On May 14, 2014, AnythingGreen.com responded with:
"On May 14, 2014 8:57 PM, AnythingGreen.com responded with:
|On Oct 7, 2012, dk101 Bloomington, IL wrote:
I would be very wary about using this company. We ordered 55 thujas that were supposed to be between 2-3 and only 5 were 2, the rest were all between 10-14. A couple weeks later we noticed they updated their website and the sizes were 15-3, so they obviously knew their thujas were small and I bet others complained, but they didnt do anything about it. I wrote to them twice and never heard a word. Their packing was awful. Much of the dirt had fallen out and was all over the boxes leaving some of the roots exposed and we had to repack most of them. Six of ours died a month later, but they provide no warranty, so we bought from another place online. I can tell you the experience was completely different. All 6 of them were as advertised at 3 tall and they were shipped upright, each one had the pot wrapped in plastic held in place by two rubber bands and each had two tall sticks alongside the thuja to help keep them upright. These were slightly more expensive, but they are also fully warranted. They were more lush, deeper green, and fuller root systems. Buyer beware of anythinggreen.com.
On Oct 7, 2012, AnythingGreen.com responded with:
"On Oct 7, 2012 11:25 AM, AnythingGreen.com responded with:
|On Mar 23, 2011, bulilit Tyler, TX wrote:
We ordered 12 1.5-3 feet Thuja Giant Green. We actually needed more but we just tried a dozen to see how the plants will look like. It arrived before weekend and planted it right away. We were excited as this was our first online plant purchase but we kinda hesitated a little bit as the trees looked really small. The only good stuff is the trees looked healthy when they arrived.
On Mar 23, 2011, AnythingGreen.com responded with:
"On Mar 23, 2011 4:09 PM, AnythingGreen.com responded with:
|On Jun 2, 2008, DonaldCrane Dayton, MD wrote:
135 LCT Leyland Cypress Trees ordered - 4/28/08. Purchasers need to know that: 1) Trees arrived in good condition. 2) Trees arrived by date promised. 3) Although price was great - and trees arrived in good condition:- Purchasers WILL NOT HAVE THEIR QUESTIONS ANSWERED BY E-MAIL OR TELELPHONE! I followed instructions given by Anything Green.com. I tried to reach them by telephone and E-Mail. NO SUCCESS! I told them their recommended fertilizer was not available. I aked for another fertilizer recommendation. I asked them for watering instructions for the first 12 months. NO RESPONSE! So, BUYERS BEWARE! YOU ARE ON YOUR OWN! Don't count on any communication!
On Jun 2, 2008, AnythingGreen.com responded with:
On Jun 2, 2008 12:27 PM, AnythingGreen.com added:
|On Apr 29, 2008, pgrady Baldwinsville, NY wrote:
I ordered 59 Green Giants from Anything Green on 4/15. I selected ASAP as I believe this should mean I need these ASAP. I have not seen these or recieved a response from an email requesting an idea where they are (email sent on 4/25). I left a message today asking for an update. We will see.......
On May 8th, 2008, pgrady added the following:
I did receive a response on 4/29 from John Apologizing for the mis-communication. I'll summarize - ASAP to them means get all orders out that they can, then work on the ASAP orders. So I guess I would have been better off on 4/15 selecting 4/21 ship date instead of saying ASAP. Regardless I was told they would ship on Monday May 5th and I would have them on Thursday 5/8.
Well, I dont.
I received tracking info on Tuesday May 6th but that billing info was cancelled. It appears the trees were shipped on Wednesday 5/7 at 5:51 (or atleast that is when they made it to the 1st UPS warehouse). They are not scheduled for delivery until Monday May 12th. I will update the site with the good, bad, and ugly. I sincerely hope these trees hold up over the weekend. Meanwhile I just tell my neighbors I have a large groundhog problem as I have had my yard dug up for the better part of a month.
|On Sep 9, 2006, topstenoman Hope Hull, AL wrote:
I ordered 200 Thujas, having 120 spaces (holes for planting). Out of those 200 trees, 60 died. We followed all planting instructions supplied by AnythingGreen's John Pounder; even so, the high death rate. Originally plants were delivered packed on their sides, so that when you opened the box, most of the soil fell out of each plant leaving "naked" root balls. We quickly rushed into town for Sta-Green tree potting soil and resoiled and watered each container. Yes, they offer a good price, but by the time I got finished, it was far more expensive than anyone else. We are trying to "resolve" the matter with John Pounder, owner of the company, but beware, as they offer no refunds nor guarantees. We will report on the final outcome soon.
On September 20th, 2006, topstenoman added the following:
On September 9th I wrote Dave's Garden with my experience of Anything Green. I e-mailed John Pounder of Anything Green to see if I could either get some money back or replacements for the 60 dead Thuja trees out of the 200 we ordered. He, nor anyone on his behalf, would even give me the courtesy of a reply e-mail or phone call. BUYER BEWARE !!
|On May 16, 2006, frostanest Papillion, NE wrote:
Ordered 30 shrubs. Plants arrived damaged with many broken branches and stems. Packing cosisted of placing containers on their sides in a box.Half the plants were devoid of soil-the other half buried.Anything green offers no warranty and judging from the plants I received I can see why.
|On Aug 1, 2005, zendra wauseon,
United States wrote:
I have signed up at AnythingGreen and sent e-mail about ordering thuja green giants.
On Aug 1, 2005, AnythingGreen.com responded with:
On Aug 2, 2005 1:09 AM, AnythingGreen.com added:
The system you are using is fully automated. Once we have more plants ready the inventory is updated and the emails are sent to those on the waiting list. The number you are on the waiting list doesn't really matter. Buying plants is still first come first served. Responding to the confirmation emails won't help and signing up multiple times only creates more places for you. Anyway, sorry for the misunderstanding and a different rating would be much appreciated. These plants should be available in late August!