Comments regarding Rarefind Nursery (Rare Find Nursery)Click here to return to Rarefind Nursery (Rare Find Nursery)'s listing.
|On Sep 3, 2010, dave12122 East Haddam, CT wrote:
After spending the large part of a day in traffic, I was allowed to stay an hour after closing! The staff was very nice, especially Ron Rabideau and gave me a personal tour of each greenhouse. I especially appreciated all the wonderful Rhododendron recommendations. There are so many new varieties one could not possibly know them all. Despite the hot summer the inventory looked great, especially the several amazing variegated plants (Clethra barbinervis, Caryopteris, Camellia, etc.)! The display gardens are vast and must be amazing in the Spring....I'll simply have to go back. I can't comment yet on the mail order aspect, but given the consummate professionalism exhibited elsewhere, I'm sure you can order from them online with confidence! This vendor is simply beyond words! I'm gushing! (but they are so worth it!)
|On Aug 24, 2010, enviroplanter Spring House, PA wrote:
Great company! Very prompt shipping, plants are well packed and good size. I will definitely order from them again.
|On Aug 6, 2010, kiryu Richardson, TX wrote:
I must say that the service, quality of plant material, packing and advice could not be any better. It was outstanding.
|On Aug 6, 2010, Dallydo Mound, MN wrote:
My plants arrived today in perfect condition and they were still damp! This was my second order from you. I can't tell you how impressed I am with your plants and packaging. They are so much larger then other mail order plants I have received in the past. Look forward to ordering more next year. Happy gardening.
|On Jul 17, 2010, nightshade777 Philadelphia, PA wrote:
Posted on April 12, 2010, updated July 17, 2010
On April 12th, 2010, nightshade777 changed the rating from negative to positive and added the following:
Hours after posting my initial negative review I was contacted by Rarefinds who assured me they stand by their plants. Taking them at their word I have switched my review to POSITIVE and will update as the issue is or isn't resolved.
On July 17th, 2010, nightshade777 added the following:
Rarefind did indeed send a healthy replacement plant. It is a vigorous grower that has easily doubled in size in just a few months. They made me a happy camper and I would heartily recommend them.
|On Jun 9, 2010, Eric_OH Columbus, OH (Zone 6a) wrote:
Rarefind Nursery did the most important things well - sending me large healthy plants (I ordered several different kinds of lilacs) that were packed with care.
|On May 17, 2010, pbk Charleston, SC wrote:
Posted on May 17, 2010, updated May 17, 2010
On May 17th, 2010, pbk changed the rating from positive to negative and added the following:
My original order was definitely positive. However this most recent order has been definitely negative. I received three pitcher plants that were so carelessly packaged, that upon opening, the plants had tumbled around out of their pots, roots exposed and "pitchers' smashed. I emailed the company that day (one week ago) and have never received even an automatic acknowledgment. These were expensive plants to have been so poorly packaged.
On May 17th, 2010, pbk changed the rating from negative to positive and added the following:
Changed rating back to positive as situation is resolved.
On May 17, 2010, Rarefind Nursery (Rare Find Nursery) responded with:
"On May 17, 2010 10:42 AM, Rarefind Nursery (Rare Find Nursery) responded with:
|On May 12, 2010, bdank Fredericksburg, VA wrote:
I ordered bamboo from them (rare find nursery) on April 17th I emailed them about two weeks later (May 4th) to ask when my order would ship. Two days later I still did not have a reply, so I emailed them again. They finally answered me saying they did not have all of the bamboo that I ordered and could not ship for another week. I replied that same day asking them to cancel my order and that I would get the bamboo somewhere else. Then I bought the bamboo on eBay. Today (a week after I told them to cancel my order) I get a notice from UPS that they have shipped the bamboo. I tried calling to resolve this but canít get anyone on the phone. Iím very upset as I donít need, nor can I afford all this bamboo. This company does not check their emails and has poor communication with their customers.
On May 12, 2010, Rarefind Nursery (Rare Find Nursery) responded with:
"On May 18, 2010 4:40 PM, Rarefind Nursery (Rare Find Nursery) responded with:
|On Apr 16, 2010, johns50 Princeton, NJ wrote:
Rare Find is an oustanding nursery with great service and well worth a trip if you are in driving distance of Jackson NJ.
|On Mar 4, 2010, audreymarmot Annapolis
United States (Zone 7a) wrote:
I ordered a dozen deciduous azaleas a year ago and then more shrubs last fall, when they went on discount. All were a good size, some were huge, and all in great shape, and packed beautifully. I especially appreciated the help over the phone from Hank and Ann, each of whom patiently held my hand and helped me pick the most fragrant varieties available in each category.
|On Nov 19, 2009, ConifersRule Kenosha, WI (Zone 5a) wrote:
I placed my first order with Rarefind last week, two Chamaecyparis nootkatensis 'Green Arrows'. They arrived today, very well packed, large, beautiful, lush green plants. I am very happy with them and will definitely order from Rarefind again in the future.
|On Nov 15, 2009, plant_collector Oak Ridge, TN wrote:
Placed my first order with this nursery since they had many of their items marked down in price. Was well satisfied with order. Items were shipped next day after order and arrived in 4 days on a Saturday no less. Shipping charges were also reasonable. Shrubs were also within the size range stated and well packed. They included a free copy of their impressive catalog as well. One shrub dropped most of its leaves during transit but suspect it will leaf out again next Spring.
|On Oct 21, 2009, restom Reston, VA wrote:
I ordered some magnolias from Rare Find Nursery and was very satisfied with the plants when they arrived (much larger than I expected, too.) Their catalog is beautiful with an excellent selection of uncommon plants. I will order from Rare Find Nursery again.
|On Oct 14, 2009, MercuryMewer Boston, MA wrote:
I ordered a verigated mock orange for my mother's yard on Thursday, September 10. Given the option to request "ASAP" delivery, that is what I did, and the plant was delivered on Saturday, in excellent condition. Their catalog has beautiful pictures, and delightful descriptions of their plants and their required care.
|On Jul 4, 2009, wmc Oak Park, IL (Zone 5a) wrote:
Ordered a Japanese Maple (Acer palmatum 'Tamuke yama') for Chicago area.
|On Jun 15, 2009, PinetopPlanter Auburn Four Corners, PA (Zone 5a) wrote:
I am still reeling from my visit to Rare Find! An amazing place! A friend and I visited this past Friday. We were to shop for a few Rhododendrons for his land in the Poconos, and I was going to treat myself to a magnolia. We had ideas of what we wanted, and what would be hardy for our areas, from the terrific website. I had e-mailed a query as to whether they still had inventory on hand and how up-to-date the website was, and got a response from Hank Schannen (the owner) within a day that they did have a good deal on hand and that a visit would be worth the trip. What an understatement! We were greeted by Hank, who took us on a tour, via his golf cart, of the multiple shade and sun houses and display gardens. The conversation was lively, and peppered with anecdotes about plants, customers, the business, etc. What a great experience to speak with someone who is actually MAKING some of the hybrids one is viewing, and knows the folks who made some of the other ones!
|On Jun 15, 2009, openspaces New Ringgold, PA wrote:
After two trips trying to find this nursery, it was well worth the effort. Great, healthy plants, wonderful variety and helpful staff. Can't comment on mailorder but the nursery itself is a gem.
|On Jun 12, 2009, pilgrim317 Inman, KS wrote:
I ordered two witch hazels, which arrived promptly. They were bigger and leafier than I had expected and among the most beautifully packed plants I have ever received. It took me five minutes per plant just to get them out of the box and released from their packings! I'm very pleased with this company.
|On May 29, 2009, elkcounty Wilcox, PA wrote:
I have ordered several rhododendrons from Rare Find each year for the past several years . I've only had one bad plant and it was taken care of very fast. All the rest were very nice plants ,well packed and arrived in great shape. They should be the model for all nurseries. It was a pleasure to do business with them. A great outfit !!
|On Mar 16, 2009, JerseyTrillium Nutley, NJ wrote:
I had the distinct privilege to visit this nursery last spring and my friend and I were absolutely overwhelmed by the beauty, diversity, and quality of their stock. If you can visit this beautiful oasis, I highly recommend you do!
|On Dec 5, 2008, Gayhort Swarthmore, PA wrote:
On December 2nd, I placed an internet order for 3 Mahonia 'Charity' and 3 Buxus 'Dee Runk'. The web site is beautiful, easy to use and chock full of accurate information. An item in my order was out of stock, so they called me the very next day - the woman helping me could not have been nicer. AND, to my surprise, my plants arrived the very next day!
|On Oct 4, 2008, jmcarolina Greenville, SC wrote:
I ordered 2 Carolina Allspice shrubs from them in the spring and both were very nice, healthy shrubs. Unfortunately, only one survives due to a brutal drought and summer heat the last few months. We can't control the weather. I would order from them again.
|On Sep 11, 2008, naal Fairfax, VA wrote:
Ordered a Seven Sons shrub online. I received a phone call stating they were out of stock on that size and offered me options of other sizes, one which I chose. In less than 24 hours after talking to them, the bush arrived! It was packaged very well and arrived healthy. Would definitely order from them again.
|On Aug 14, 2008, magnolia_fan Mason, OH wrote:
I ordered several sapplings from RareFind this spring. Magnolia 'Eric Savill' died because it came with woodborers. I called several times and they shipped me a replacement tree this week. I'm very happy with the new tree because it looks healthy and strong. RareFind's standing behind its plants makes me feel more comfortable ordering from the company.
|On Jul 9, 2008, hyeelynx Bedford, MA wrote:
My order of ACER palmatum 'Osakazuki' and ACER palmatum 'Wou nishiki' arrived very quick 02JUL2008. I planted both on 03JUL2008. The Osakazuki did not look as nice as the Wou nishiki. The Wou nishiki looks fabulous. It also looks like has taken well to the transplant. We'll see how things go with the Osakazuki, I have my fingers. Overall the experience with Rare Find was positive.
On July 14th, 2008, hyeelynx added the following:
I sent an email to Rare Find's support and got a speedy response from Hank. I'm sending him some pictures of the Osakazuki and Wou nishiki. The customer service at Rare Find is great.
|On Jul 3, 2008, plantaholic2 N Middlesex County, MA (Zone 5a) wrote:
Super speedy service!! I placed an order Monday morning and asked if it could be shipped this week instead of next Monday (the default shipping date) without risking it getting caught up in holiday (Friday) delays. It arrived in 48 hours!!!!
|On Jun 4, 2008, TiggiePurr Maysville, WV wrote:
Phenomenal Plants!!! FedEX completely screwed up the routing of my first Package (11 days in their hands). I live in WV and they are located in NJ, but when I ordered two Mt. St. Helens Azaleas, FedEx routed them through ARIZONA!! I expected them to be dead. When my crushed box arrived, I had two living plants - still. They had nice root balls- still moist, they had lost most of their leaves, but are already beginning to recover!! After discovering the shipping issue, Rare Find Nursery staff were wonderful and offered to replace the plants regardless of whether FedEX would reimburse them. The next pair arrived and are beautiful. Fast shippers!! HIGHLY RECOMMEND!!!
|On May 30, 2008, pixie62560 South China, ME (Zone 5a) wrote:
I ordered 2 Magnolia Tree's from Rarefind Nursery...this was my first order from them ever. The order was placed at the end of March-first of April for Magnolia 'Stella Aclaim' and 'Flamingo' with instructions to deliver mid-May.
On May 31st, 2008, pixie62560 changed the rating from neutral to positive and added the following:
I am changing my rating to a postive as Ann at Rarefind contacted me and has found my tree! She went out of her way to look again, find it, call me and apologize for everything and said it will ship it out on Monday.
I am amazed and so very pleased to see a company go out of their way to keep their word and make sure the customer is happy.
I WILL shop there again!!!!!
|On May 28, 2008, RachelMason Bedford, TX (Zone 8a) wrote:
I ordered a japanese pieris "Dorothy Wycoff" from this company and I am very pleased with the result. I felt the plant was a bit expensive, but after seeing it, it was well worth the extra money. The shrub was bigger than I expected and really well packed. The plant itself was in gorgeous condition and took to transplanting without a hitch and has continued to be a vigorous grower. The shipment arrived promptly too. I don't mind paying a bit extra when the goods and service are superior.
|On May 26, 2008, Sundownr (Bev) Wytheville, VA (Zone 6a) wrote:
The dogwood "Jean's Appalachian Snow," I ordered was delivered very healthy and beautiful. I am pleased with the quality and service!
|On May 6, 2008, snapple45 Holland, OH (Zone 5b) wrote:
I received an amazing large healthy Japanese Maple Acer palmatum "Ukigumo". This small tree was everything they advertised in terms of size and vigor. The shipping was extremely quick - just in time for my first garden club tour. The packing resulted in very few brusied leaves, despite the large bushy sized tree and no broken limbs. I couldn't have been more pleased. I searched everywhere for this tree. They have quite a selection of the rare finds!
On November 20th, 2008, snapple45 added the following:
I recieved another order of Japanese Maples from Rare Find Nursery today - Koto Hime and Beni Hemi. This company consistently ships top quality stock in the best packaging imaginable in the fastest mode available. The plants are always larger than the description. What a treat.
|On May 4, 2008, Rajl East Providence, RI (Zone 6b) wrote:
I am very demanding of nurseries and seek out the best. I prefer independent nurseries selling top quality specimens, where you can deal with real human beings who love plants and in turn be treated politely and as an individual. Rarefind excels in all categories and though I am a new customer it has already become a favorite source of mine.
|On May 4, 2008, plantslayer Raymond, ME wrote:
I just received my first order from Rare find last week. It was a joy to unpack. The plants are HUGE. They are in such good health, with outstanding root systems. The packing was alot different than I am used to, but they arrived in great condition, so no complaints here. They are a bit pricey but the plants you get are so large and healthy I think it is worth it. For example I ordered a Chamaecyparis "Curly Tops" for $35. I hemmed and hawed about the price but took the plunge and ordered it, and I am so glad I did. It is so big (for a dwarfish shrub anyway), I don't know how they made any money on that sale. The 5 other trees and shrubs I ordered where much larger than I expected too.
On November 14th, 2008, plantslayer added the following:
I have placed 2 more orders with this company, and my first order was not a fluke. Just beautiful and huge plants. If you are a complete plant dork, like myself, you have to give this company a try. I oooh and aaahhh the entire time I unpack my orders. Trees, shrubs, perennials, grasses, it doesn't matter what you order, they are gorgeous. They have outstanding customer service as well. Out of my top 3 mail order companies, they tie for 1st.
|On Apr 25, 2008, treeguy_NY West Seneca, NY (Zone 6a) wrote:
This is my first experience ordering from Rare Find Nursery. I ordered one Magnolia grandiflora 'edith bogue'. The plant arrived packed well and in excellent condition. My only complaint is that prices are a bit high compared to similar sized plants from other mail order companies. Otherwise, my experience was great.
|On Apr 20, 2008, njjpl Pequannock, NJ wrote:
Great Company! Ordered from here before, and was very pleased. This year, I wanted a tree that could only be picked up in person. I drove to the nursery, and couldn't have been more pleased with the people and the plants. My tree was great, I had 6 to pick from, and they were all great! Hank the owner, drove me around in his golf cart and gave me a tour and history of his place and the plants. Needless to say, I bought more than I orginally had planned. Great quality plants, great people, (Bill is a big asset to the place), and a real treasure here in New Jersey. Go, you will NOT be disappointed.
|On Apr 2, 2008, amoraflores Malvern, PA wrote:
I ordered from Rarefind for the first time and was very pleased with the plants that I received. They were healthy and robust. I will definitely order from them again.
|On Mar 10, 2008, cecii Gainesville, GA wrote:
I have ordered from them 2 times this year. It is by far the best mail order for plants that I have ever used. They arrive quickly, are large and healthy. It's WOW for every single plant I take out of the very well packaged box.
|On Oct 31, 2007, ben773 Waukegan, IL wrote:
I ordered a Calycanthus "Venus" from Rarefind this summer. The plant arrived promptly and the size was larger than described in the catalog. It was very well packed. It also flowered a few month later. I'm very please with this nursery and will order from them again. I'm looking forward to get some larger sized American species azaleas from them.
|On Oct 18, 2007, Cearbhaill Russell, KY (Zone 6b) wrote:
On May 12th, 2008, Cearbhaill added the following:
Spring 2008- I continue to love this nursery!
They have nearly furnished my new homes entire landscape and I have not been disappointed with the first plant. I did experience one teeny order mix up, but Hank responded immediately and remedied things straight away- and even let me keep the wrong items!! Such a deal.
I should also add that he called to ask me if he could substitute a $55 plant for a $22 one that was out of stock.
I can't stop ordering from Rare Find. Huge, healthy, well packed, timely, odd varieties- what more could you ask for! My credit card is screaming but I am one happy gardener!