I received four one gallon phlox in early May. The plants were in good shape except two of the plants had very small root balls for the gallon pots. It was like they were just potted up in those containers. When i took the plants out of the pots the small root balls separated from most of the dirt leaving the small plants. I did send an email to the owner voicing my concerns. He was very sorry and said he would make it right. Two months later no further emails. Needless to say he has lost a good potential customer.
On September 17th, 2007, hts changed the rating from negative to neutral and added the following:
The owner, after reading my comment, did call me. He stated the email was lost and did refund the cost of the two plants. I cant make it a positive rating but did appreciate the apology.