| Negative | clastadhg
(1 review) | On Mar 1, 2006, clastadhg Monroe, NH
(Zone 4b) wrote:Although I love their catalogue and still enjoy receiving it for its information and nice photos; I know look elsewhere to buy any plants I might be drawn to. In 2002, I ordered four Rhododendron-Capistrano,Bikini Island, schlippenbachi, and Jackson's Robust. The only one to survive was the Rh. schlippenbachii which to this day has not flowered. The other three did not make it to autumn. They appeared diseased, although I was not able to determine the precise cause of death.
On February 5th, 2007, clastadhg added the following:
I did in fact report the sorry state of the plants but they did not offer to replace them. And it was not four years later! , but the same year I received them.
On Mar 1, 2006, Rarefind Nursery (Rare Find Nursery) responded with: "
On Mar 3, 2006 9:58 AM, Rare Find Nursery added:This is not a fair comment! Lodging a complaint 4 YEARS LATER?? Unfortunately this customer chose plants which are not hardy in his area, although we provide hardiness and cultural information in our catalog and on our website. He did not contact us regarding his dissatisfaction, and waited 4 YEARS to express his unhappiness! If he had called us in 2002 or even 2003, we would have tried to make things right. We make every effort to ensure that our customers are satisfied, and would have gladly worked something out with him. "
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