On Jan 22, 2013, nutsaboutnature Algonquin, IL (Zone 5a) wrote:
My husband and I have been ordering from LEE VALLEY for many, many years... Woodworking Tools, Garden Tools, Kitchen Tools and other assorted items both for our personal use and as gifts.
Their Customer Service is "second-to-none". The quality of most of their products is excellent. Their prices are very fair and they also have many items made just for them. My husband has purchased many woodworking tools made (or private labeled) for Lee Valley by well-known companies and paid much less than he would have from the "Name" manufacturer for the same quality.
In fact, I ordered quite a few woodworking tools for my husband this past Christmas (of course he hinted to Santa that he wanted several of them by marking the catalog!).
We also placed another order for the two of us after Christmas that we just received last week. Two of the items are backordered and will be shipped (with no shipping charge) as soon as they have them back in stock.
We order right after Christmas almost every year because they offer free shipping (with a minimum purchase).
Okay, I've gone on long enough. By now I'm sure you've gotten the impression that we LOVE this company...and you'd be right!
On Feb 5, 2011, bbetv North Glengarry , ON (Zone 5a) wrote:
No matter what the order, I am always satisfied by my purchases and experiences at Lee Valley. I wrote to let them know that something had not arrived and wwith my order on a Saturday night at 22:42 I received a response that evening at 22:54!!! Confirming that it would be sent by Monday. At the time I sent that email I let them know that the garlic crusher that I had ordered 1 YEAR PREVIOUS had broke within 2 uses as well as the head flashlight never really working, but I had never bothered to write /not been able to get to the store, but I just wanted to let them know in case this was a frequent problem with these products. Well, would you believe that customer service replied (that 22:54 email I spoke of) that I would be sent replacements for those items!! Wow! That is exceptional service!
They are always soooo nice at the (Ottawa)store.
If you have a problem with anything bought from them I feel that they will always try and resolve the situation in such a way that the client feels satisfied!
On Mar 28, 2010, manuretea Medina, OH (Zone 5b) wrote:
Posted on August 5, 2005, updated March 28, 2010
Wonderful company to do business with. They have locations in the U.S. and Canada. Their products are high quality---great prices---expedient service. They even have Sneeboer hand forged garden tools!
On August 5th, 2005, manuretea added the following:
They also carry a stainless hori-hori knife(weeder).On March 28th, 2010, manuretea added the following:
I can't say enough good things about the merchandise quality, price and service from Lee Valley. I have tried several of the hand forged garden tools from two of their manufacturers, mostly recently the spork. They add immense ease and pleasure to gardening!
On Feb 1, 2010, funtomatoes Douglasville, GA wrote:
I have ordered from this company many times for several years, and have almost always been pleased. Most of their products are high quality and reasonably priced. Sometimes they will carry a product that may not be the best, but it will be a good buy for the money. Customer service has been very helpful when I have had an ureasonable (in my opinion) request. I will order from them again.
I bought the OUR BOARDING HOUSE (Major Hoople) book and it is a sheer delight. These classic Gene Ahern comics from 1927 show the Major in his prime--and he had a run that lasted into the early 1980's. Any classic comics lover would be thrilled to get this one--it is good to the last drop!
On Aug 7, 2009, DonnaMack Elgin, IL (Zone 5a) wrote:
I have made four separate purchases from this terrific company in the last year. I actually switched from another company because the quality of their merchandise is unsurpassed. I placed two orders for peony rings and supports, a dandelion digger, and a book. All were promptly delivered, but the best surprise was being offered incredible values while checking out. A 3 piece Fiskars tool set that was originally sold for $70 was acquired at $19.95. Just one of the tools (a great 15" pruner) was offered elsewhere for $40-50. It's my favorite garden tool. The peony rings and supports are the only ones that can support my very mature peonies - great design and construction. I couldn't find any at hardware stores or other catalogues that worked.
I recommend getting on their mailing list. I had wanted to buy the hardbound update of Robert Osbourne's Hardy Roses, which is being sold on other sites for $49 to $79. I looked everywhere for a better price. Much to my surprise, it was offered it at $16, plus shipping, which was about $6.00. I couldn't believe it was the same book, but it arrived yesterday.
I had always regarded Lee Valley as the champagne of garden tool companies, and assumed it was too expensive. It's the champagne, all right, but at prices that make it quite drinkable. I highly recommend them.
TOO BAD YOU DON'T HAVE A RATING ABOVE POSITIVE. I PLACED AN ORDER ON SATURDAY AND MY ORDER WAS DELIVERED ON THE FOLLOWING WEDNESDAY. THEY HAVE VERY GOOD QUALITY TOOLS. THEY ALSO HAVE FRIENDLY, COMPETENT STAFF.
On May 31, 2009, CarloInTX Denton, TX (Zone 8a) wrote:
Ordered three small items on May 22, 2009. Received all items as described on May 30. The experience was generally OK, but I was dismayed that (as another user experienced) the shipping charges were not given until after the transaction was completed. Although reasonable, they really should be displayed before the transaction is finalized and the card is charged. I will notify the company.
On May 31st, 2009, CarloInTX added the following:
Lee Valley says that there should be a screen summarizing the charges including the shipping before finalizing the purchase. I sure didn't see it.On August 23rd, 2009, CarloInTX added the following:
I made a second order from them today, and did see the shipping amount this time. It certainly doesn't jump out at you, but it is there. You have to fill out everything first, then just before the payment you see how much it is.
I've ordered tons of garden tools, hardware and gift items from Lee Valley and I've always been pleased with their great products. (We garden in heavy clay soil.) So I was pretty surprised this spring when their lifetime guaranteed transplant spade broke right off the handle! Gave them a call, and since I'd mentioned how it was a busy time in the garden, they sent off the new spade immediately and provided me with the prepaid label to mail back the broken one in the box the new one came in, saving me the trouble of finding something to fit the old one in to mail. As always, great service from a great company.
I ordered the rooter pot system. Lee Valley tools is a grade above just about every online/ cataloge company on the net. They have great products, service, shipping and are a outstanding company. They offer products not found any where else and the product is what it is advertised as. I highly recommend buying from this company.
Lee Valley is the heat. Value is good. Quality is good. Service is good. Every time a catalog comes, I pick out about $1000 worth of stuff and then get my wife to talk me down from it. I've ordered all sorts of thing from them over a period of several years: books, pruning tools, knives, coat hooks, furniture slides, hose couplers, gifts of various sorts. They're a wonderful company to deal with.
I have ordered and used both gardening and woodworking supplies from Lee Valley for several years and have been please with each transaction. The only disappointment came with a set of woodworking plans which included materials which are almost impossible to find where I live but that may be due to conversion from that pesky metric system. Their "stuff" is first class. The self-watering seed starters work very well. ' good company.
I think this company is great. I have ordered a number of times from them and recently purchased a number of gardening items including a hand and wheel hoe. Everything I've ever gotten from them is top quality and they ship very quickly. I would highly recommend them.
On Feb 19, 2008, jimh6278 Salt Lake City, UT wrote:
I donít know where Zarebethís comments came from. Everybody has to occasionally raise prices and there is no way they will use old catalogs to price their items. Lee Valley still has high quality items at good prices.
I recently bought coir pots at a much lower price than I could find elsewhere. I received them within 5 days of placing the order. Lee Valley is still selling copper mesh in 100í rolls for a reasonable price despite the rising cost of copper. Check out the price of electrical wire at Home Depot.
This is a very good company with excellent products and very good customer support. I have never been disappointed. They are in my top 5.
On Feb 17, 2008, DreamOfSpring Charleston, SC (Zone 8b) wrote:
If you read this, you are likely looking to determine if in ordering from Lee Valley you can expect to receive quality products that meet the catalog description and are delivered in a timely manner and backed by excellent customer support. From my experience with this company the answer to all of these things is a resounding, "Yes!". In addition to all of this the company appears to take a socially responsible stance regarding the manner in which its products will be used.
I have placed a number of orders with Lee Valley over the past few years. They are on my Top 2 list when looking for tools and garden products. They have earned my trust and respect. I have never been dissatisfied with a product or transaction. I find that they tend to carry a high grade of tools. Put simply, I have nothing but the accolades for this company.
In addition to their excellent product quality and service, on a recent order, I noticed something which I think speaks volumes about the tendency of this vendor to care about more than just the sale and to act in a socially responsible manner. I had placed an order for a wire cage (live) trap. When the item arrived it included a cautionary statement (added by the vendor) detailing the risks of trapping and relocating females of various wildlife species as females may be have helpless babies waiting for them somewhere. The note went on to advise the buyer to check with local wildliffe officials for more information as to the rules in their area and the best time to consider relocating females. I was impressed by this action on the part of the vendor. They could easily have just sold me the cage and figured what I did with it wasn't their problem.
I just noticed that Lee Valley was removed from the top 30. After 1 negative rating? Others on the list have at least one if not many more negatives. What gives? How about Gardens North? It also has a perfect track record - but not on the top 30? A pattern?
On February 16th, 2008, egm added the following:
After my rating it seems to be back on the top 30 - never mind ;O)
I have purchased many gardening and workshop gadgets from Lee Valley over the past two years. I have never had a problem with an order. Their shipping costs are very reasonable, and my orders arrive within days of being placed on-line. My favorite items are the 10-year gardening journal and the boxes of watchmaker's cases. I use the cases for storing/organizing the many seeds that I collect.
I'm always happy when a new Lee Valley catalogue arrives.
On Jan 29, 2008, NathanMCarlson Coatesville, PA wrote:
Lee Valley is a fantastic company. They will send a free catalog on request- definitely worth looking into. They are consistently reliable, have excellent customer service, and extremely well-built and innovative products. HIGHLY recommended!
On Aug 27, 2007, kittshouse Lynn, MA (Zone 5a) wrote:
This company is awesome. I placed an order for some propagating supplies and received them within 4 days of placing my order. When a 'kit' I ordered had a piece missing, I e-mailed them with the problem. I nearly fainted when I received a reply within five minutes. Yes, you read that right, 5 mins. They apologized and said they would send the missing piece the next day. Well, I figured it would take another 4 days, and didn't think about it until it arrived the next day via 'overnight' express. What can you say except, Exceptional Customer Service! And their prices are very competitive. I will be ordering from them again with no hesitation.
Ordered a kitchen compost bucket and some other items from Lee Valley Tools. They had an economical option of plastic rather than the expensive stainless and crockery ones I had previously found. Who needs fancy for under the sink?
They have a huge selection and great prices and customer service. I will order again and will make a point to shop their store when next in Vancouver BC. It was closed when I was there last year on a Sunday and I couldn't make it back during the week.
We've placed large orders with Lee Valley for the past few years. Excellent service- quick delivery, we've never had any sort of problem and customer service is wonderful to talk to. We've gotten all our seed starting and other gardening products from h ere- if only they carried live plants we'd never have to order from anywhere else!!
Over the years, I've bought various things ranging from cabinetry to tools. I had a tool break that was guaranteed and on trying to replace it encountered quite simply the best customer service I've ever had. I promptly received a new tool in the mail, a mailer to return the broken item, and courteous service all around. Why can't more companies recognize that treating customers this well is a strong business model? I love this place.
On Apr 11, 2007, mad4roses Georgetown, TX (Zone 8a) wrote:
I ordered a wall trellis kit from them a couple of weeks ago. My order was promptly shipped and I had it within a week. The trellis was easy to install and is extremely sturdy. Excellent product and great service.
On Mar 27, 2007, honeybunch stokes bay, ON (Zone 5b) wrote:
We have been dealing with Lee Valley Tools for over 30 years..my husband as a cabinet maker and me as a cook and gardener. I now have my own zester....my hubby got it for me after I was continually borrowing his.
There is absolutely nothing bad that I can say about this Company...from the very first hand written letter of apology from Leonard Lee about a back order, to today's modern usage of the web site...this company is all about quality products and service.
The list of gardening products that we have bought from them is far too lengthy to list....and not one complaint from us.
Great company. They are prompt in shipping and their products are of great quality. I often find that when I go to their site to purchase one thing I end up buying something else too as they just have so many unique, great little gadgets. Excellent service, prompt shipping and great quality, I recommend them often to others and will continue ordering from them myself!
On Feb 23, 2007, crabbybill South Bend, IN (Zone 5b) wrote:
Lee Valley's catalog and website have complete discriptions of their products. They have garden items you're not going to find in ordinary sources. I found their hat fits by fat head. I don't mind letting folks know that Lee Valley is a great place to do business.
Lee Valley has great service. They are very prompt in answering emails and phone calls. They have (mostly) great products and prompt shipping.
I had trouble with the Rolling Sprayer (EL650) and they really worked to try to make it right. The handle wouldn't stay on when the sprayer was full. They sent me a new handle, and when it still didn't work they sent a prepaid return label. In the meantime, they kept in touch by calling me to see if I was still having trouble, and tried to help.
On Jan 14, 2007, imapigeon Gilroy (Sunset Z14), CA (Zone 9a) wrote:
I've done business with Lee Valley for 15+ years. I've bought garden tools, woodworking tools, hardware, toys, etc. Their products are great, and their service is, too. The only downside is that their shipping is pricey.
I've rarely been even mildly disappointed with anything I've bought from them. They often have old-fashioned items that can't be found elsewhere.
On January 18th, 2007, imapigeon added the following:
P.S. Last weekend I did a search for Felco pruners for a friend, and as it turned out, Lee Valley had the best price I could find anywhere on the web or in brick&mortar. Plus they have spare parts.