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|On Sep 19, 2011, rissole Atlanta, GA wrote:
Posted on September 19, 2011, updated September 19, 2011
On September 18th, 2011, rissole added the following:
I just wanted to add to what I wrote. The plants did arrive in good condition. As far as guaranteeing that the plants will survive, a company cannot guarantee that per se, but some companies will replace plants that don't survive within a year of the order. My blueberry plant started to die about 4 weeks after it arrived. I did not contact the Tasteful Garden about this, because nowhere did I read anything that they would replace it a few weeks after I ordered it. As for the thyme, I didn't realize that one should transplant it into a larger pot, but that's helpful to know.
On September 19th, 2011, rissole added the following:
Oh, just wanted to say about the thyme. I'm going to transplant it right away, because it's still hanging on at least! :)
On Sep 19, 2011, The Tasteful Garden responded with:
"On Sep 18, 2011 8:24 AM, The Tasteful Garden responded with:
Our plants are 100% guaranteed to arrive in good healthy condition. We cannot however guarantee that every plant will always survive no matter what happens, no nursery can. If your blueberry plant died within a few weeks of arrival, we would be glad to replace it. The Lemon Thyme, like all thyme plants can be a bit finicky but if it had been transplanted as we recommend into a larger pot, the results may have been better.
|On Jun 4, 2011, magnaastra Charleston, IL (Zone 6a) wrote:
Posted on May 6, 2009, updated June 4, 2011
On June 4th, 2011, magnaastra changed the rating from positive to neutral and added the following:
After my previous experience with the Tasteful Garden, I was very disappointed with this year's performance. My order was "supposed" to ship on X date; I never received it, nor was I provided any communication until I initiated it. I was told that their new hire failed to process the order correctly. Well, since I deal with a) new hires; and b) order fulfillment (critical patient care measures/procedures/policies, to be exact) in my career, I was disconcerted by this explanation. Where are the process safeguards? And, of course, everybody has to start somewhere, but where's the supervisory oversight for new employees? I will add that their customer service rep was most courteous as she was doing her job, even though I was far from satisfied with the gist of the response.
I'm not giving the big "N" rating since I know from prior experience that they DO have good product. But all the great product in the world is useless if delivery systems are flawed.
I won't be returning.
|On Apr 4, 2007, ccook60610 Chicago, IL wrote:
I order two sweet million tomatoes and one was broken in two.I am not sure if the tomato will survive.
On Apr 4, 2007, The Tasteful Garden responded with:
On Apr 4, 2007 5:18 PM, The Tasteful Garden added:
We always guarantee our plants arrive safely, we will replace the broken one immediately"