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I recently purchased a Silky Pole saw from Frostproof which was defective. I discovered the defect about 45 days after purchase and immediately called Frostproof. Their customer support said they would not exchange or refund. Instead they emailed a "warrenty" form to me that had a New York address of an importer who had a California phone number. The California dude said I should send my 8 foot pool saw, at my expense to New York importer and they may refund if they think they should. I suggest highly that ALL online buyers avoid Frostproof because, should something be amiss with the order , you will be Frostbitten.
I almost had a positive experience with Frostproof. I should have known something was up when I called several times to talk with someone named Jacob who was in charge of orders. He was never in the office to talk to and never returned my calls. The secratary basically said "he comes in when he feels like it".
At any rate my check was cashed and I recieved a basic Juliana greenhouse which was shipped from minnesota . I ordered tables and a shelf and a univent, which was an automatic vent opener. Total was over 1300 hundred dollars.
When I installed the univent I did not like the way it opened the vent and the way it twisted the framing on the greenhouse.
I called frostproof, and Jacob was not in, surprise!
The secratary said the return would be no problem, send it back with the name order number and a note saying why I was dissatisfied with the vent opener.
I did this and sent it back U.S. mail.
After hearing nothing for a month I emailed and found that they said they did not get the vent opener back.
They told me that if I could prove I sent it, and prove they recieved it, they would consider sending it back to the manufacturer.
I was not told to send it certified, so I have no proof.
The vent opener was about fifty bucks.
I am an honest hard working man who does not lie.
So if you ever want to send anything back to these people, please take precautions and make sure you can prove to these lovely people you sent your item.
Personaly I would never buy from them again, or the first time if I had it to do over.