The people at Windowbox.com are wonderful. I ordered a strawberry container garden (at a great price i might add) just before christmas and it arrived smashed via FedEx despite being wrapped liberally in bubblewrap. I emailed them that day and they overnighted me a replacement the same day in time for the holidays. They were responsive and very kind. I couldn't believe they read my email so quickly. They recently redesigned their site and it looks great.
I orderred three heirloom tomato plants from Windowbox.com early this Spring - right before the Seattle Garden Show. It's amazing - the plants arrived quickly via FedEx, and in such great condition. Not limp at all. There were growing instructions and fertilizer in the package, and on the website there are even trouble-shooting guides, live help and tons of growing support. Windowbox.com is truly a service-oriented company with high quality products. I meet people in stores or at work and tell them I'm growing tomatoes in my tiny apartment; they goggle at me and say "This Early?" or "In Seattle?" and I just smile and boast "Yeah." Windowbox.com made that possible.
I made a purchase of a custom-sized window box, after seeing an ad in a magazine. I wasn't able to find one locally, and they made one to my exact length. The people there were so nice that I did not forget them. I almost forgot my mother-in-law's birthday this year, and I called them because I had to get something sent out that day. I found out that it is a small company (I think they only have a few employees - the person I talked to said "I am the customer service department"), and the people there were really nice. Plus, they made an extra effort that resulted in a happy mother-in-law. I saw the bad review they got here and it didn't seem like the same company I dealt with, so I wanted to let fellow gardener's know that these folks did a good job by me.
I was indecisive as to which gift to send while I was cruising through the website. There were many fine choices so I tried calling to ask for advise. The woman who helped me was patient and well informed and helped me to choose the perfect gift for my mother - an orchid. My mother was shocked that something as delicate as an orchid could be shipped across the country. Said the plant was beautiful.